We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB02
Near San Antonio, TX 78263
Chris S.
Job Details: 07/21/2021
Customer stated that water was coming down from ice door. Found issue to be faulty ice door. ordrng 1 WP2180353 (door-chute) and 1 WPW10205979 (motor)
We serviced a
MAYTAG DRYER
Model WED5620HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/21/2021
Customer stated that dryer is heating just making horrible squeaking noise. Found issue to be faulty pully and wheels. Ordering Dryer repair kit. ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/21/2021
Replaced start device and tested unit everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Chris S.
Job Details: 07/21/2021
Customer stated that washer was not cleaning properly and clothes super wet after cycle is done. Found issue to be faulty actuator. Replaced actuator calibrated and tested unit everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Helotes, TX 78023
Justin
Job Details: 07/21/2021
"F6E2 stored, unit will not function correctly. Customer would need to replace both control and console. W10916649 and W11226503"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 07/21/2021
Was replacing microcomputer and discovered new board did not have input at P4 it is siliconed over. Checked to make sure I ordered correct board and I did. Checked Marcone and double checked part numbers. All correct. Picture even shows input at P4 should be there. Defective microcomputer. Ordering another microcomputer to resolve issue. Part is once again OOS and will need to be scheduled when available.; ordrng 1 W10892389 (Microcomputer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 07/21/2021
"Replaced bad control board, was now able to test washer. Washer is about a 3rd full of water so attempted to drain before running calibration. No function. Ran calibration cycle. Tried again, no change. Had already checked connections at drain pump and control board. Ordering drain pump to resolve issue.; ordrng 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near San Antonio, TX 78218
Zachary
Job Details: 07/21/2021
"Checked refrigerator, complaint is that items, even milk on top right front of refrigerator are freezing. Damper motor is stuck open. Ordering damper to resolve issue.; ordrng 1 WPW10594330 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78218
Zachary
Job Details: 07/21/2021
"Checked washer found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer no issues or error codes found. Washer is working as designed. ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near San Antonio, TX 78242
Jesus C.
Job Details: 07/21/2021
Unit not filling with water. Found Broken wire going to float switch. Repaired wire. Good water to tub. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 07/21/2021
Read full list of previous notes. Called trade care team to try to confirm if a certain by metal was attached to Harness wire. According to them bimetal is considered part of that harness and is not a separate component. Previous notes and estimates stand. Have not scheduled return appointment pending part arrival; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Victoria, TX 77905
Michael
Job Details: 07/21/2021
"The appliance is not cooling, the evaporator fans are working normal. Pulled the refrigerator out and removed back cover, the condenser fan is working normal, the compressor is locked up. Sealed system issue, shows to be covered underneath whirlpool warranty, ordered the compressor , no ETA, please reschedule the customer when the part comes in ; ordrng 1 W10903340 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Victoria, TX 77901
Michael
Job Details: 07/21/2021
"Wont complete the wash cycle per customer. F2E1 stuck key, F5E3 lid lock fault error codes, cleared error codes and tested the lid lock, not functioning properly. She said to make the repair, installed new latch from TS, calibrated and performed a diagnostics test, completed with no issues or error codes. ; used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/21/2021
"The console didnt have a control in it, just the keypad. The issue is going to be the control, ordered part and rescheduled the customer ; ordrng 1 W10906426 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Victoria, TX 77904
Michael
Job Details: 07/21/2021
"Installed the switch and spacer, the light is turning on and off properly, the appliance is working normal"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Victoria, TX 77904
Michael
Job Details: 07/21/2021
"The light lens had broken off on the left side. I was able to remove the broken piece out of the socket. Ordered the light lens, no ETA, please reschedule when the part comes in; ordrng 1 W11450856 (Light lens)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/21/2021
"Wont complete the wash cycle per customer. F8E1 no fill/long fill, F2E1 stuck key, cleared error codes and tested the inlet valve, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. They are on a water well and sometimes the electricity goes out which shuts off the well, which may have cased the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Corpus Christi, TX 78416
John L.
Job Details: 07/21/2021
"Installed compressor evaporator, vacuumed and charged unit unit holding vacuum and charge spirit charged unit with 4.75 ounces of refrigerant. Unit holding proper pressure is Cooling. Issue has been resolved."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ01
Near Corpus Christi, TX 78415
John L.
Job Details: 07/21/2021
"Inspected unit found small gap in gasket. Set gasket, and restored lights. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78411
John L.
Job Details: 07/21/2021
"Inspected unit, found 1/4 gap on gasket. Was able to reform gasket, and freezer door now sealing properly. Also light is now working. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
John L.
Job Details: 07/21/2021
"I replace compressor, vacuum and charged unit. Unit holding vacuum and refrigerant. Charged unit with 4.8 ounces of refrigerant, unit is holding charge and is cooling checked all joints for leaks none found. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Corpus Christi, TX 78414
Adam
Job Details: 07/21/2021
Installed new gasket and applied silicone to gaps in body to lighter. Device customer it will take a little time for the adhesive to cure. Further inspection shows new gasket making excellent contacts with body. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78252
Jim G.
Job Details: 07/20/2021
Ive verified the console is failing. Intermittently non-responsive. Also will sometimes make selections by itself. ; ordrng 1 W11297709 (Console)
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2021
Found bottom chimney on new part scratched as well. Installed newer chimneys but will reorder. ; ordrng 1 W11417192 (Chimney)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 07/20/2021
Customer stated that there is frost in the back of the evaporator in the fridge section. Found issue to be bad evaporator fan and thermistor fan is out of stock right now.; ordrng 1 W11098695 (fan-scroll)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near San Antonio, TX 78252
Richard G.
Job Details: 07/20/2021
"Customer complaint is that the unit is showing an error of F1E0 and not working. Verified issue. Replaced control board, tested to complete. Unit is good to go."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2652KEB
Near San Antonio, TX 78253
Richard G.
Job Details: 07/20/2021
"Customer complaint is that the refrigerator is not cooling. Found refrigerator compartment not very cold. Freezer is freezing, but evaporator is covered in ice. Will need thermostat. ordrng 1 WP67004757 (Thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near San Antonio, TX 78253
Richard G.
Job Details: 07/20/2021
"Customer complaint is that the broiler is igniting, but then shuts off after a few seconds. Found igniter still clicking after broil is lit, then both gas and igniter stop. Found no faults saved in system. Ordering broil igniter to resolve issue.; ordrng 1 WPW10333842 (Broil igniter)"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Douglas H.
Job Details: 07/20/2021
"Unit burning food directly in the center. When testing unit found unit heats up extremely hot in shorter periods of time. Finding issue to be microwave control, inverter and magnetron. Ordering all 3 to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron) and 1 W11325786 (Control) and 1 W11325604 (Inverter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 07/20/2021
"Customer stated unit not cooling efficiently and making loud noise. Noise issue coming from freezer, fan is hitting ice. This is causing the cooling issue as well. Found that previous work didnt fail. This is a new issue. Ran through diagnostics, verified the heater is functioning properly. Issue is with ui, main control and defrost thermistor. Ordering ui, main control and Evap harness to resolve the issue. ; ordrng 1 W11109595 (motor-evap) and 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Douglas H.
Job Details: 07/20/2021
Last trip found cause of to be the base of the unit. Replaced base of unit after disassembled the entire unit. Reassembled the entire unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/20/2021
Last trip found damaged refrigerator compartment door. Replaced door to resolve the issue and installed new badge. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near San Antonio, TX 78209
Chris S.
Job Details: 07/20/2021
Customer stated that freezer kept icing up. Found issue to be defrost control. ordrng 1 WPW10352689 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78209
Chris S.
Job Details: 07/20/2021
Customer stated that washer buttons werent working right. Found issue to be control board and UI not communicating to each other. customer wants to talk to her husband first about going thru with repair. ; rqstng P&A on 1 W10911043 (panel-cntl) and 1 W11201292 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78218
Chris S.
Job Details: 07/20/2021
Customer stated that washer was leaking. Found issue to be bellow was torn. Need helper dryer is on top of washer . Bellow is out of stock.; ordrng 1 W11314648 (bellow) and 1 W11314649 (clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Somerset, TX 78069
Jesus C.
Job Details: 07/20/2021
Customer no longer needs service.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Converse, TX 78109
Chris S.
Job Details: 07/20/2021
Customer stated that washer leaking. Found issue to be water valve and dispenser dispenser is out of stock ; ordrng 1 W11220230 (valve) and 1 W11175629 (Dispenser)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/20/2021
"I removed the old control board and installed the new one. Turned on power and tested. The unit filled, washed and drained. Unit us now fully functional. Ran service cycle mode for calibration."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/20/2021
"I installed the ice chute, UI and fascia. Unit is now fully functional."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2021
Called customer. Unit is functioning well at this time. Canceling appointment.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Boerne, TX 78015
Douglas H.
Job Details: 07/20/2021
"Last tech found faulty compressor. Upon arrival customer stated unit has working properly. Rediagosed unit to find issue wasnt with the compressor but with the control boards( ui and main control), causing intermittent cooling issues. ; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78230
Zachary
Job Details: 07/20/2021
"Checked refrigerator found ice maker not working. Tested ice maker and it was stuck mid harvest. Replaced ice maker and tested, ice maker completed full harvest cycle. Checked for noise in the back of refrigerator that customer has been hearing. Could not replicate noise during visit. Refrigerator is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/20/2021
Replaced faulty module. Issue resolved.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS04
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/20/2021
"W10565140. Our customer tried to bake a pizza in the top oven and it took an hour and a half to cook and the temperature never went over 150 degrees F. I checked the electrical outlet and it has the proper voltage, polarity and grounding.. I conducted Technical Training Pointer #: W10565140 Action Required: Informational Kitchen Products Oven Temperature Calibration Procedure All Electric and Gas Ovens. It took 5 minutes and 20 seconds to go over 150 degrees F. It took 18 minutes 46 seconds for the display to reach 350 F and my weighted thermocouple never reached 350 degree F. Cycle 1 high 311 F low 221F 50 minutes into the bake cycle the unit has still not cycled up. Spoke with Bruce at Whirlpool Tech Line. Bruce was little help. Ordering more parts for circuit. ; ordrng 2 W11545804 (Bake element)s and 2 W10883049 (Latch motor)s and 1 W10622170 (Temperature Sensors) and 1 WP4449751 (TOD)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 07/20/2021
Found that all the functions are working on the unit as it should down motor error code in basket did not reach target RPM Eric owed verify that unit is working as it should no resistance at the drum drum is spinning completely on balance I did however find that the drain tube is pissed off because there is not enough slack going to the drain pipe calibrated unit went over how to load the unit with the customer and explain that they need to get an extension on the tube or somehow figure out a way to get less slack as we cannot move the unit any closer to the drain
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/20/2021
"7731292478 Customers concern with you is that after my last visit it began to make ice but then stopped all of a sudden checked unit found that unit does fill up and it does cycle and it does get cold but the drain pump is leaking very bad on the inside of the reservoir all four corners leaking out replace drain pump to see if this was the cars or if it was the housing as the housing is not gonna be available for quite some time I found that the drain pump itself was a cause of the leak as a unit is no longer dripping from the reservoir drain pump. Tech line would like me to watch it make a batch of ice. After unit cycled one batch of ice unit did not continue call tech line back confirm with tech line that water level sensor circuit is acting up again ordering water level sensor and harness harness is on back order scheduling for the third to come with only sensor to see if that is the issue also Warren customer that control may be an issue as well, ordrng 1 WPW10485962 (Sensor) and 1 WPW10485955 (Harness) and 1 W11034363 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/20/2021
Replaced faulty drain hose. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2021
Replaced dispenser. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/20/2021
Serial Number was off by one digit. I updated it. Serial Number: CA291384. The actual Serial number does not show up in entitlements. But the one with the incorrect digit does. I have taken entitlements pictures of both. Receipt say 11-17-2020. Different date the. Ticket but still under warranty. I found that the shifter had become dislodged from the cam on the gear case. I reattached hed it but the shifter will have to be replaced. Part ordered. In diagnostics received the motor fault code to verify. ; ordrng 1 W10913953 (Shifter)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2021
"Suspension test passed, problem coming from gearcase or motor. Please schedule follow up when gearcase comes in. ; ordrng 1 W10890624 (Motor) and 1 W11454741 (Gearcase)"
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3536GB01
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/20/2021
Our customer is experiencing some problems with the front left burner in which it is getting to hot and at times takes a long time to cool down. I uninstalled the unit from the cabinetry. I had our customer sign our damage disclaimer and explained that I would not be able to reinstall the silicone that he had utilized. I tested the resistance of the heating element and it is sound electrically. I replaced the infinite switch and tested. It passed. I reassembled the unit and reinstalled back into the cabinet. Unit is now fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2021
W11407411 tech line confirms for us to order. Inlet water assembly 7731294271 ; ordrng 1 W11407411 (Water inlet assembly) and 1 W11410464 (UWI)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2021
"Spoke with customer and they need to reschedule, husband has Covid. ; schdld next appmnt for 8/4 WED !"
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2021
"Need paper work from office, also do not have panels in truck. ; schdld next appmnt for 8/3 TUE !"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2021
Replaced burner head and tested to complete.
We serviced a
JENNAIR RANGE
Model JGCP636ADP
Near Boerne, TX 78015
Douglas H.
Job Details: 07/20/2021
Last trip found right front burner head not functioning properly. Replaced right front burner head to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs up front on last trip.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Ingram, TX 78025
Colton B.
Job Details: 07/20/2021
Last time out unit was cooling. Now refrigerator fan is not turning on. Order new fan to resolve issue. ; ordrng 1 W11395558 (Fan assembly)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Converse, TX 78109
Chris S.
Job Details: 07/20/2021
Customer stated that washer doesnt work anymore. Found issue to be faulty control board and door switch. Customer doesnt want to go thru with repair. C rqstng P&A on 1 WP8183270 (latch) and 1 W10427972 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Helotes, TX 78023
Justin
Job Details: 07/20/2021
"F4E3 stored in unit, found unit with a bad sump pump. Replaced and tested to complete."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 07/20/2021
I contacted techline who indicated this is not a device issue Joel SR# 7731200813. The dryer is functioning as designed. I checked blower fan and verifed no air flow issues. No error codes. Ive suggested that using the timed dry to verify dryer is functioning as designed. Also went over settings and loading recommendations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/20/2021
"Issue is a leaking ice maker again and food freezing in refrigerator. Food freezing is due to food being directly in front of vents, talked to customer about that. Called techline again on the leaking issue, issue has been passed along to engineering and review. Will call me or customer for further action (SR: 7729755250)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78264
Jesus C.
Job Details: 07/20/2021
Installed new water supply line and water valve. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Helotes, TX 78023
Justin
Job Details: 07/20/2021
Need kickplate screws for unit. ; ordrng 2 WPW10503548 (Kickplate screws)s
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECC604BBL00
Near Center Point, TX 78010
Colton B.
Job Details: 07/20/2021
"Issue was an arcing cooktop and power light stuck on. Found RF burner switch to be the issue. Replaced switch, unit tested good. Called cost of RF infinite switch."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78252
Jim G.
Job Details: 07/20/2021
I could not duplicate any issues however customer explained that it happens intermittently. Will replace sump pump and motor. ; ordrng 1 W11085683 (Motor Sump Assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/20/2021
Stove out of warranty without closing paperwork. Customer will need to provide paperwork to continue service.
We serviced a
KENMORE FREEZER
Model 253.447331
Near Comfort, TX 78013
Colton B.
Job Details: 07/20/2021
Issue was poor cooling. Found uneven frost pattern on evaporator. Finding issue to be a restriction in the evaporator.
We serviced a
MAYTAG WASHER
Model MVW7230HW0U
Near Boerne, TX 78006
Colton B.
Job Details: 07/20/2021
"Customer said not draining and lid not locking. Found broken drain pump, shorted wire harness and broken latch. Ordered parts and will contact customer when parts come in. Serial number indicates a 2021 manufacturing date. ; ordrng 1 W11394572 (Lid lock assembly) and 1 W11457841 (Latch) and 1 W11130936 (Harness lower)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/20/2021
Tested unit. Set bake at 300. Temp reading at 275. Oven not calibrated. Calibrated oven. Set bake at 300. Temp reading 300. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78249
Sebastian
Job Details: 07/20/2021
#2990 Found that control has 120 V fair to it but will not start or going to diagnostics found that the drain pump on the bottom of the unit has broken wiring at the plug and the pump itself is become disassembled in someway ordering pump and harness also found that unit has a bad actuator ordering actuator as well as damper assembly and control for for further troubleshooting these parts should resolve all issues.Parts team to reach out when all parts are available; ordrng 1 W11417466 (Control) and 1 W11545744 (Harness) and 1 W11130362 (Dampers) and 1 W10913953 (Actuator) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Richard G.
Job Details: 07/20/2021
Customer complaint is that the unit is not washing. Entered diagnostics and found error codes F0E4 high water temperature during rinse cycle. Hoses are installed correctly. Replaced inlet valve. Ran unit through diagnostics cycle. Unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/20/2021
"I removed the old freezer door by removing the kick plate, hinge, door handle, electrical connections, ice maker cabinet and water and ice maker lines and replaced with a new door that comes with the separator, a new UI and ice maker. I reconnected the hinge, water and electrical lines, ice maker cabinet, handle and kick plate. I heat treated the seal. Unit is now fully functional."
We serviced a
SAMSUNG DRYER
Model DVE52M7750V/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/20/2021
Customer requested a routine maintenance check. Checked unit over. Unit functioning as designed. Not finding any issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Helotes, TX 78023
Justin
Job Details: 07/20/2021
"Unit has some frame damage to cover, would need to order and replace. Frame is rubbing against transformer. Customer is going to speak with builder about replacing. ; ordrng 1 W10845689 (Case outer)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 07/20/2021
Customer stated dryer making a scratchy noise. Found issue to be Bobby pins to be in the blower wheel. Tested unit everything working properly.
We serviced a
SAMSUNG DRYER
Model DV50K7500EW/A3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2021
Last trip found both rear rollers failed or failing. Replaced both rollers to resolve the issue. Unit testing good now with normal noise. Customer paid in full on first visit.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near San Antonio, TX 78250
Sebastian
Job Details: 07/20/2021
Found that my icemaker was not plugged in all the way tested all the functions with tech line as I did not feel very good about the fan being the only cause of the problem confirmed with tech line that likely adapter is needed they wanted me to disable to user interface in the deli drawer as it is malfunctioning and became causing issues and also found that the icemaker wasnt plugged in all the way because it was not turning in test mode reset error codes on icemaker by unplugging unit. recommended a customer that they try to run unit as it is now that the icemaker is plugged in right and the user interface is disabled
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Sebastian
Job Details: 07/20/2021
Replace the heating element and tested unit unit working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78230
Zachary
Job Details: 07/20/2021
"Checked built in refrigerator, no lights were on and it was not cooling. Only sign of power was small deli UI in bottom right of RC blue light was on. Circulated power from breaker and above fridge on switch, no change. Appearing to be a control board issue. Ordering control board to resolve issue.ordrng 1 WPW10200659 (Control board)"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near Shavano Park, TX 78230
Zachary
Job Details: 07/20/2021
"Checked ice maker and found unplugged. Attempted to put ice maker back in but drain tube was near impossible to reinstall properly. Finally managed to reinstall properly. Tested ice maker, confirmed recirculating pump assembly needs to be replaced. In the process noticed water tube going from inlet valve to ice maker has a pin hole size leak in it. Ordering hose and returning with pump assembly.ordrng 1 W10823511 (Water tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78232
Zachary
Job Details: 07/20/2021
"Called tech line and talked to Robert SR# 7731292980. Customer complaint is temperature fluctuations in refrigerator and light on dispenser. While waiting I found Service pointer# WP11316865A condensation or sweating on flipper mullion recommended going to Test# 85 and turning flipper mullion heater on full time to wick moisture out. Robert confirmed the fix. Discussed specifications of temperature fluctuations, due to designed defrost cycles and refrigerator is working as designed. UI light is doing the opposite as it should coming on during the day and turning off at night, ordering new dispenser UI tor resolve. This now being the 4th new dispenser UI. However, completely separate issue. ; ordrng 1 W11442053 (Dispenser Ui)"
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECD867XBL02
Near San Antonio, TX 78247
Zachary
Job Details: 07/20/2021
Customer is going to call and get unit dispatched properly. It is under extended warranty with. Kitchen aid issue is rear center infinite switch needs to be replaced W10215034.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near San Antonio, TX 78247
Zachary
Job Details: 07/20/2021
"Called whirlpool tech line and spoke with Austin, discussed model# issues. Got that straightened out and updated on Whirlpools end and on ours. SEE PICTURE WITH UPDATED PER TECHLINE MODEL#. NEW SR# 7731290693, original is included in notes and on whirlpool new SR#. Confirmed that we have a bad drain pump caused by syphoning issue that has since been fixed, drain pump in turn sent too much DC voltage to control and shorted board out. Ordering new control board and drain pump to resolve issue.; ordrng 1 WPW10661045 (Drain pump) and 1 W11124765 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 07/20/2021
Replaced outer glass panel on oven door. Tested range and it is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 07/20/2021
"Checked dishwasher, complaint is that dishes are not drying. Found error code F5E1- door switch stuck open. Removed front panel released stuck switch. Reinstalled panel, put unit through diagnostic test cycle. Dishwasher is working as designed. Educated customer on prewash procedure and the benefits of rinse aid. Also, gave customer ESP flyer through email. If issue does arise again, order new latch before returning part# W10653840."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Colton B.
Job Details: 07/20/2021
"Issue was a blown thermal fuse. Replaced thermal fuse to resolve issue. After further diagnosis found that the blower fan is not working. Fuse on this trip. P&A request on part, customer wants to try and find it. ; ordrng 1 WPW10545291 (Fuse), rqstng P&A on 1 W11245567 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near San Antonio, TX 78232
Jim G.
Job Details: 07/20/2021
I verified that the unit is functional however a slightly higher that normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
John L.
Job Details: 07/20/2021
"Installed component, recalibrated and tested. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 07/20/2021
Customer complaint of unit not cooling. Customer explained to me upon arrival that she has been unplugging and plugging the unit in and that seems to be working for her for the last week. Further inspection shows back of freezer wall covered in ice which in turn is not allowing air to circulate into the fridge compartment. Several parts will need to be ordered to resolve this issue evaporator fan motor part number WP2315549Rescheduling this job to myself for tomorrow because I need to confirm part number with partner team/Macon. Will follow up with the name part cost and part number for other part after speaking with partner team/Macon.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Corpus Christi, TX 78418
John L.
Job Details: 07/20/2021
"Inspected unit, found suspension on unit weak will need to get replaced. Also unit has leaked lubricant from gearcase. Will need to replace gearcase, belt and splutch to resolve issues.; rqstng P&A on 1 W11228718 (suspension) and 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10427633 (shield) and 1 W10834890 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Ingleside, TX 78362
Michael
Job Details: 07/20/2021
"The appliance isnt cooling per customer. Opened the FC, it was cold but the fan wasnt coming on, the compression was coming on and working properly, installed the fan, the fan and appliance are working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Corpus Christi, TX 78414
Adam
Job Details: 07/20/2021
Installed new icemaker tested unit issue resolved. Unit is out of warranty customer paid for parts and labor for a total of 228.83. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Corpus Christi, TX 78418
Adam
Job Details: 07/20/2021
Customer complaint of oven door seal not connected. Inspection of unit shows seal not seated correctly. Reposition seal and set locking pins issue resolved
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78414
Adam
Job Details: 07/20/2021
Customer complaint of user interface not working. Inspection of unit shows unit is receiving power interface is also receiving correct voltage but keys not responding. Customer is able to use the stove but is having to use the app through her tablet to cook things. Unable to enter diagnostic keys nonresponsive. Order UI and control board to solve issue. Job should be considered double labor. Also have not scheduled return date pending part arrival; ordrng 1 W11105007 (Ui) and 1 W11253187 (cntrl-elec) and 1 W11253188 (cntrl-elec)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ingleside, TX 78362
Michael
Job Details: 07/20/2021
"Making a grinding noise per customer. F0E2over suds error code, cleared error and tested the spin cycle, making a humming noise and shaking real bad. Replaced the the gearcase, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making the noise and working normal"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 07/20/2021
"Inspected unit, found no power getting to unit. Tested outlet for voltage, outlet has voltage. Adjusted prongs on cord, was able to restore power to unit. Issue with outlet, worn clips not allowing for contact to supply voltage to unit. Unit working as designed, customer will need to get outlet replaced.."
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS0
Near Robstown, TX 78380
John L.
Job Details: 07/20/2021
"Inspected unit, ran test. Found issue to be leak within evaporator, the escaping of air can be heard and felt at rear of evaporator. Evaporator will need to be replaced to resolve this issue. Customer will get back to us if going through with repairs WPW10218037."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Corpus Christi, TX 78414
Adam
Job Details: 07/20/2021
Customer complaint of Bello holding water. During my visit there was an error code for door unlock error and overflow conditions. Testing on these components show no problem doorlock responds to commands every time and overflow condition I contribute to foam/suds in the system. well inspecting the unit there was no standing water in the bell at time of appointment but even after running unit through quick test cycle there was no standing water. I did advise customer of a lot of upkeep that is required of a front load washing machine one being cleaning and washing the Bello for best Water runoff when it does collect their natural. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
Michael
Job Details: 07/20/2021
"Making a loud noise during the wash cycle per customer. No error codes, tested the spin cycle and agitation cycles manually, no abnormal or grinding noises. Calibrated and performed a diagnostics test, completed with no issues or error codes. Possibly due to an unbalanced. The appliances isnt making any abnormal noises, has a smooth spin cycle, the appliance is working normal."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Aransas Pass, TX 78336
Michael
Job Details: 07/20/2021
"Not agitating or completing the wash cycle per customer. I looked underneath and found the actuator had popped out of the slider, removed the shield and put it back in place temporarily. Confirm the actuator needs to be replaced, please reschedule when the part comes in ; snapped 2 QuickPics"