Near San Antonio, TX 78253
Christian G.
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW5000DW2 Issue stated by customer: clothes not washing properly, doesn’t fill up as chart shows for heavy/bulky items. Replacing water valve and control to assist in resolving issue. Ran unit through calibration to ensure unit tested good.
Near Spring Branch, TX 78070
Devon F.
Job Details: 12/26/2019
DRYER MAYTAG MED6630HC0 Customer complaint was unit would make excessive noise found that it was exhaust pipe shaking tried to put tape and screws to quite the rumblings. Called tech line they gave me a part number for a kit to put on, ordering new kit to resolve issue. File number 7726727697 ; ordrng 1 W11401018 (SEAL KIT)
Near San Antonio, TX 78261
Devon F.
Job Details: 12/26/2019
DRYER MAYTAG MEDX655DW1 Customer complaint was unit would not dry clothes, upon arrival tech noticed they had a small vent box behind unit instructed customer to replace vent box with vent hose to stop excessive lent from blowing all over back of unit and it would dry clothes better. Unit is operating as designed.
Near San Antonio, TX 78255
Ezequiel V.
Job Details: 12/26/2019
REFRIGERATOR KITCHEN AID KRMF606ESS01 Checked refrigerator found bad water valve and filter housing ordering parts. Need OLT authorization.; rqstng P&A on 1 W10238156 (housing) and 1 W10341329 (valve)
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 12/26/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced glass door, ran diagnostics on oven no issues. No error codes found. Job complete.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 12/26/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS02 Replaced interlock harness. No error found during testing. No issues closing door. Job complete.
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/26/2019
RANGE WHIRLPOOL WGG745S0FS02 Burner valve is bent. Ordering New valve for front right burner. ; ordrng 1 W10718180 (valve-brnr)
Near Spring Branch, TX 78070
Devon F.
Job Details: 12/26/2019
ICEMAKER (STANDA SCOTSMAN DCE33A-1SSD Reschedule tech has no support for Scotsman today.; schdld next appmnt for 12/26 THU !
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced outer tub ran washer found no error codes no issues during diagnostics or cycle. Job complete.
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/26/2019
RANGE WHIRLPOOL WFE505W0HB2 Installed new cook top. Customer approved of repairs. No issues with new cooktop. Job complete.
Near San Antonio, TX 78202
Jesus C.
Job Details: 12/26/2019
RANGE AMANA AGR4230BAW3 Oven not heating. Good power to igniter. Oven valve not releasing gas. Ordering new valve. ; ordrng 1 98014893 (valve,oven)
Near San Antonio, TX 78238
Christian G.
Job Details: 12/26/2019
RANGE KITCHENAID KDRP407HSS2 Previous visit. Issue stated by customer: oven door not closing all the way. Found oven door touches switch/lock when closed but bounces back off switch and does not engage. Hinges were replaced 1/8/19. Ordering door latch/lock. Informed customer job was more than 90 days from previous visit and we’d need to collect service call fee. Previously collected full check for service call/part/labor.; ordrng 1 WP4451896 (latch-door)12/24/19: installed new door latch. Unit tested good.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/26/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer will reschedule.
Near San Antonio, TX 78232
L
Job Details: 12/26/2019
DISHWASHER MAYTAG MDB4949SDZ0 Issue is unit is not drying. Ran diagnostics. No error codes found unit working properly. Heater element getting hot. Advise costumer that unit that dishwasher does not dry plastics and that they way dishes are set up will affect if there’s water left on top of the dishes
Near , TX 78253
Christian G.
Job Details: 12/26/2019
RANGE WHIRLPOOL WGE745C0FS01 Issue stated: damage done to lower part of oven. Found burn/spark marks on door(please see pics). Ordering lower door.; ordrng 1 W10877566 (glass-door)
Near San Antonio, TX 78261
Devon F.
Job Details: 12/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer complaint was unit would make ice slow replaced ice maker to resolve issue unit operating as designed.
Near San Antonio, TX 78258
L
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 Issue is unit leaking from under the fridge. Found water valve not connected to water tube correctly making water drip. Reconnected tube to valve. No tother issues job complete
Near San Antonio, TX 78230
L
Job Details: 12/26/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HW01 Issue is unit not heating up. Replacing thermostat and control ; ordrng 1 4449751 (thermostat,hi limit) and 1 W11253187 (cntrl-elec)
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new thermostat. Tested dishwasher. Heating element not powering on. Good power to element. Element is reading open. Unit will need new heating element. ; ordrng 1 W10441445 (heater)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/26/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced outer tub ran washer found no error codes no issues during diagnostics or cycle. Job complete.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Issue stated by customer: refrigerator intermittently turning off cooling. Ran unit through diagnostic tests. All cooling components working at time of test, unit did take a minute to start some tests. Voltage tested good. Ordering control.; ordrng 1 W10807590 (cntrl-elec)
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 12/26/2019
RANGE WHIRLPOOL WOD77EC0HS01 "Inspected unit for clock not keeping time,called tech line tech said they are waiting on a software update to correct issue,was able to complete connection to customer WiFi to set time for now,all other functions are working as designed,unit checks ok"
Near Castroville, TX 78009
Jesus C.
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 No cool in freezer. Evap fan motor not running. No power to fan. Called techline. No power from board. Sr 7726729794. Ordering New control. ; ordrng 1 W10276647 (motor evaporator) and 1 W10438707 (cntrl-elec)
Near San Antonio, TX 78266
Steven G.
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Checked refrigerator found ice buildup on back wall ordered seal kit and light, seal kit 81.12 and light 78.82 and service call and labor ; ordrng 1 W10612143 (adapter) and 1 W10908166 (LIGHT)
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/26/2019
WASHER ROPER RTW4516FW2 "Replaced tub to pump hose due to crack causing water leak,installed supply line,tested unit operation checks ok ; pckd up 2 SU-3805ff (SUPPLY HOSE)s"
Near San Antonio, TX 78248
L
Job Details: 12/26/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Issue is ice maker not dispensing ice correctly. Found ice maker to de defective. Ordering new ice maker. ; ordrng 1 W10793298 (icemaker)
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/26/2019
REFRIGERATOR JENN-AIR JCD2395WES02 "Replaced dispenser pads due to not dispensing ice/water,tested unit operation checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 12/26/2019
REFRIGERATOR KITCHENAID KFXS25RYMS0 "Replaced ice maker and main control due to icemaker not cycling,and not having 120v to fill valve from control,after installing parts icemaker filled,operation checks ok"
Near San Antonio, TX 78261
L
Job Details: 12/26/2019
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue is right and rear burners turning on when turning left burners. Ordering parts to solve issue. ; ordrng 1 W10541842 (igntr-surf) and 1 W10541843 (igntr-surf) and 1 W10594394 (manifold)
Near San Antonio, TX 78261
L
Job Details: 12/26/2019
DRYER MAYTAG MED6630HC0 Issue dryer making loud noise found seal drum missing causing grinding. Ordering new tub; ordrng 1 8577274 (thermister) and 1 W10381481 (drum) and 1 W10693363 (fuse-thrml)
Near Conway, AR 72034
Doug M.
Job Details: 12/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced dishwasher tub due to bent frame not allowing door to open,tested unit operation checks ok"
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/26/2019
DISHWASHER AMANA ADB1400AGS0 Did not have drain hose on van. Used shop vac to clear debris from drain hose so customer can use dishwasher. Will come back to instal hose. ; schdld next appmnt for 1/3 FRI !
Near Piney, AR 71913
Doug M.
Job Details: 12/26/2019
OVEN AMANA AGR6603SFW2 "Inspected unit for turning off before pre heat is complete,performed service diagnostics found f1e0 error code internal board failure,diagnosed to need oven control per tech sheet ; ordrng 1 W11395410 (ELEC CNTRL )"
Near Conway, AR 72032
Doug M.
Job Details: 12/26/2019
COOKTOP JENN-AIR JES9800CAS02 "Rescheduling due to install,realtor to have unit removed so I can install cooktop ; schdld next appmnt for 12/30 MON 8-9"
Near Conway, AR 72034
Doug M.
Job Details: 12/26/2019
WASHER WHIRLPOOL WFW6620HW0 Customer called in to reschedule ; schdld next appmnt for 1/3 FRI !
Near San Antonio, TX 78228
Steven G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator found compressor not working after finding on its side in box, replaced compressor vacuumed and charged unit everything is working normal now"
Near Boerne, TX 78006
Tommy B.
Job Details: 12/24/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the issue is that the unit does not dry well and also that the dispenser is broken. Replaced with a new dispenser to resolve that issue and educated customer on the use of rinse aid to aid in the drying process. Unit tested good now. Yes to survey.
Near Boerne, TX 78006
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Last visit found faulty evaporator motor. Swapped with new parts to resolve issue. Unit tested good now with no further issues. Yes to survey.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/24/2019
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 Replaced water level sensor. Ran diagnostics ice maker working as designed. No error during testing job complete.collected parts and labor
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 12/24/2019
WASHER MAYTAG MVWX655DW1 Called customer customer stated he currently does not have power at mobile home where washer is located. Gave customer number to office for rescheduling when power is running.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE320M0ES2 Replaced element and Inf switch. Customer no longer needed cooktop. Ran range no issues job complete.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/24/2019
MICROWAVE OVEN JENN-AIR JMC3415ES01 Checked microwave oven found frame slightly bent downward making the door close unevenly.spoke to customer about microwave not being installed correctly and not even with mounted oven. Microwave is moving freely.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/24/2019
WASHER AMANA NTW4516FW2 Installed new basket. Ran calibration. No issues during testing. Tested to complete.
Near San Antonio, TX 78218
Steven G.
Job Details: 12/24/2019
WASHER WHIRLPOOL WFW6620HC0 "Checked washer found holes in bellow, replaced bellow checked operation unit is working normal now"
Near San Antonio, TX 78233
Steven G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Checked refrigerator found customer had cartons right next to ice maker baffle blocking air flow advised to away from there and let air flow naturally checked ice maker everything is working properly
Near San Antonio, TX 78233
Devon F.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint was unit would leak replaced water inlet valve to resolve issue unit operating as designed.
Near San Antonio, TX 78232
Steven G.
Job Details: 12/24/2019
DRYER LG DLEX7177RM "Checked dryer found bad support rollers replaced support rollers front, idler pulley and belt, vacuumed blower well and inside dryer unit checks ok"
Near Cibolo, TX 78108
S. L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Turned power off. Removed UI then replaced Ice door assembly reassembled tested found ice door shutting, all operations normal advised customer of survey and paper."
Near San Antonio, TX 78237
Jesus C.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Complaint is water leaking from bottom of freezer section. Found evap drain was blocked. Tried clearing blockage from evap side and from behind unit. blockage can not be cleared. Called techline. Unit is non repairable. Sr 7726715166
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
DISHWASHER KITCHENAID KDTM404ESS3 Gate code 989 found lower spray arm not engaging right Ordering new part; ordrng 1 W10792724 (arm-spray)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/24/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78222
Jesus C.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint is noise from rear of unit. Found noise coming from compressor. Cotter pin on compressor foot was loose. Secured cotter pin. Noise is gone. No further issues. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR KITCHEN AID KSC24C8EYY01 "Customer stated the issue is that the freezer side is not cooling. Refrigerator side is showing normal temperature. Could not find any visible evidence relating to the issue. Ran tests for thermistors and compressor along with evaporator and all passed. Spoke with DH and ran tests to see if the tri-valve was functional. Test revealed that trivalve is faulty. Based on the estimation for the repair, customer does not wish to proceed. Collected service call."
Near Terrell Hills, TX 78209
Jim G.
Job Details: 12/24/2019
WASHER WHIRLPOOL MHW8100DW0 Rebalanced feet. Demonstrated in home after work done. Issue resolved. Used wire tie to secure hoses. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78250
Richard G.
Job Details: 12/24/2019
WASHER MAYTAG MVWC565FW2 Replaced lid lock. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Jim G.
Job Details: 12/24/2019
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Found one leg of power wired to neutral. Corrected wiring in harness. Issue resolved.
Near Bandera, TX 78003
Richard G.
Job Details: 12/24/2019
WASHER WHIRLPOOL WFW5090JW0 Replaced valve and CCU. Tested to complete. Unit is good to go. Unit is stacked washer/dryer. Requesting double labor.
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/24/2019
WASHER AMANA NTW4605EW0 Installed new basket and drive block. Ran calibration. No issues during testing. Tested to complete.
Near Bandera, TX 78003
Richard G.
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint is that some clothes were stuck in the agitator and there were plastic pieces floating in the washing machine. Found a few small pieces under the agitator to be chipped off. Quoted customer cost to repair.collected service fee. Unit is good to go, and customer will order a new agitator if it happens again. Spoke with customer about survey."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW5000DW1 Checked washer found washer not spinning. When in spin agitator spun. Ordering gear case and basket. Bad start push butting constantly getting stuck. Ordering new board and grommet.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10598040 (bezle assembly) and 1 W10803586 (cntrl-elec)
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE320M0ES2 Replaced right rear element. Unit is working as designed no error codes found during operation or testing. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 Upon arrival ran diagnostics on unit. Water valve not. Operating properly. Reservoir possibly frozen. Gasket on both refrigerator doors are torn. Ordered parts to resolve issues. ; ordrng 1 12002023 (WATER TANK) and 4 W10130132 (GASKET TOP AND BOTTOM)s and 4 WPW10130136 (GASKET SIDES)s and 1 WPW10420083 (WATER INLET VALVE)
Near San Antonio, TX 78244
S. L.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE320M0EW2 Removed rear panels replaced wore harness and installed new power cord customer provided tested all operations normal advised customer of survey and paper.
Near Bandera, TX 78003
Richard G.
Job Details: 12/24/2019
WASHER WHIRLPOOL n/a Customer states unit only leaked once during clean washer cycle and hasn’t leaked again. Is going to contact us if the issue happens again.
Near Kerrville, TX 78028
Sherman
Job Details: 12/24/2019
MICROWAVE OVEN WHIRLPOOL UMV1160CB Replaced control and interlock on unit. No further issues at this time. Unit is functioning as designed.
Near Kerrville, TX 78028
Steven G.
Job Details: 12/24/2019
REFRIGERATOR MAYTAG WRX988SIBM01 "Checked refrigerator found refrigerator evaporator iced up, temperature In refrigerator 41 degrees and freezer at -4, dethawed refrigerator evaporator found thermistor in wrong position, replaced thermistor and put in right position per service pointer, refrigerator is working properly now ; used 1 W10902214 (THERMISTOR) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE505W0HW1 Found F1 E0 code in diagnostics unplugged checked power it is good ran unit again no errors but to be sure issue is resolved needs new control rescheduling 12/31.; ordrng 1 W11204518 (CONTROL.)
Near San Antonio, TX 78258
Devon F.
Job Details: 12/24/2019
REFRIGERATOR JENN-AIR JS48SSDUDE01 Customer complaint was unit ice maker arm stripper broke replaced arm stripper to resolve issue unit operating as designed.
Near Kerrville, TX 78028
Sherman
Job Details: 12/24/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Upon arrival WiFi was on and not connected. Turned off per customer doesn’t use. No further issues at this time.
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
RANGE WHIRLPOOL WEG745H0FS0 Issue stated by customer: Range bake element only igniting intermittently. Shuts off after a few seconds of being lit. Issue occurred previously. Ordering parts.; ordrng 1 W10764654 (burnr-oven) and 1 W10861656 (regulator) and 1 WPW10324262 (igntr-oven)
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Issue is ice maker not making ice.. r place ice maker. Ice maker called for water. Unit now working working as design. No other issues.
Near San Antonio, TX 78261
Jim G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Determined not fault with cooling. Advised to lower temp as some items are freezing in refrigerator compartment. Customer also had leveling issues.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/24/2019
WASHER MAYTAG MHW3505FW Customer complaint was unit would not drain replaced drain pump to resolve issue unit operating as designed.
Near Lakehills, TX 78063
Richard G.
Job Details: 12/24/2019
OVEN ELECTRIC [S JENN-AIR JJW2430WB02 "Entered diagnostics and found error code F8E0, replaced blower fan. Tested unit to complete. Unit is good to go. Spoke with customer about survey. Collected service call and labor."
Near Lakehills, TX 78063
Richard G.
Job Details: 12/24/2019
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Replaced module, hot plate, and display. Customer started a pot of water to test the unit. Everything tested out fine. Unit is good to go."
Near San Antonio, TX 78215
Jesus C.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Water line from valve to icemaker is damaged. Ordering new water line. ; ordrng 1 W10357076 (tube-water)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/24/2019
ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Upon arrival checked unit out. Turned freeze time and cube size up. No further issues at this time.
Near Bandera, TX 78003
Richard G.
Job Details: 12/24/2019
RANGE AMANA ACR4303MFW3 "Correct parts department label, but wrong part/box. Need correct part!; ordrng 1 W10904901 (cntrl-elec)"
Near , TX 78245
Richard G.
Job Details: 12/24/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the lower blower has stopped working again. Both blowers on this unit have already been replaced. Have also changed the control. Replaced the lower oven blower again on this unit. Called techline, but no answer. Will need to call techline and have this documented again. Tested to complete. Unit is good to go."
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Upon arrival ran diagnostics on unit. Found no error codes. Ran harvest cycle and fill test. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/24/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS03 Customer complaint was unit fan on MV wouldn’t heat food. Called tech line they suggested the sensor on cooling fan faulty ordering new cooling fan to resolve issue. file number 7726716577; ordrng 1 W10838964 (motor-fan)
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW7500GC0 "Issue stated by customer: washer was not completing cycles. Found F0E3, F5E1. Informed customer of proper load sizes. Cleared error codes, ran unit through service verification cycle and rinse/spin cycle. No error codes. Unit test good."
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
WASHER MAYTAG MVWX655DW2 Issue stated by customer: washer making strange noises while in wash cycle. No error codes present. Ran unit through diagnostics cycle. Couldn’t not replicate noise. Customer believes it was unit shifting from spin to agitate. Unit test good. No email available for survey.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 12/24/2019
WASHER MAYTAG MVWC465HW2 "Called customer to advise of arrival time, customer stated would not available today. Rescheduled for 30th ; schdld next appmnt for 12/30 MON 3-5"
Near Stockdale, TX 78160
S. L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Removed ice maker removed busted water tube replaced tube harness add ice maker tested all operations normal advised of survey . No email provided.
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: Microwave damaged during installation. Please review pics.Ordering parts in mean time.; ordrng 1 W11207441 (wraper-cab)
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found ice buildup in freezer. Door gasket not sealing properly. Reshaped gasket. Good seal on gasket. No further issues. Tested to complete.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 12/24/2019
WASHER MAYTAG MVWB865GW0 "Ran diagnostics no error codes lid lock assy working and control working spoke to customer about symptoms she said if she presses on lid lock will work and unit will wash, found left hinge has excessive play in lid found inner lid separating needs to be replaced requires OTL.; rqstng P&A on 1 W11259006 (LID), states that autho needed"
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/24/2019
WASHER MAYTAG MVWC416FW Tested washer. Found leak coming from drain pump hose. Hose was loose causing slow leak. Secured hose to pump. Leaking has stopped. No further issues. Tested to complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the unit is cooling beyond desired temperature and freezing food in fridge. Swapped out damper control to resolve issue. Unit testing good now. Yes to survey.
Near Adkins, TX 78101
S. L.
Job Details: 12/24/2019
WASHER MAYTAG MHW8200FW0 "Customer just closed on house and provided documents that are attached took picture of front panel dent on left side found door not shutting correctly,found F5e2 f3e1 F8e3 f0e1 ran diagnostics found door binding hard time locking and unit over sudsing checked detergent and water hardness found both detergent concentration set way to high and advised to keep water at soft and 2x concentration on detergent to prevent over sudsing deleted error codes ordering new front panel to correct door lock issue advised customer to monitor unit and run clean cycle in interim return 1/6 to install panel.; ordrng 1 WPW10650837 (panel)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/24/2019
DISHWASHER KITCHENAID KDTM404ESS2 "Part sent was defective. Reordering part. Will return to repair. ; ordrng 1 W10861526 (pump&motor), used 1 W10861526 (SUMP/PUMP) from stock"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/24/2019
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Swapped control to resolve functioning issues, but the tech ordered the wrong parts for interlock switch. Ordering correct parts to resolve issue.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/24/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Complaint is dishes not drying. Tested dishwasher. Heater is good. No issues during testing. Unit is working properly. Customer not using rinse aid. Performed customer instruct on proper use and care. Job complete.
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Issue is unit not making ice. Replace ice maker. Ice maker called for ice and tray rotating. Told costumer to give it some time for unit to make ice. Collected service fee plus L+p
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
DRYER WHIRLPOOL WGD6620HW1 Issue is unit turning on. Replace thermal cut off and hi limit stat. Also control board. Unit still not turning on. Check al fuses and they are all checking right. Ordering new UI; ordrng 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11160620 and 1 W11314471
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE540H0AS1 Issue stated by customer: oven not getting up to temperature. Oven displayed F3E2 and C3E1. Could not get bake element to activate in test mode. Ordering parts. Collected 159+tax priority fee.; rqstng P&A on 1 W10779716 (elmnt-bake) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/24/2019
DRYER MAYTAG MEDB835DW4 Last visit found faulty element. Swapped with new element to resolve issue. No further issues at this time.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/24/2019
RANGE KITCHENAID KDRS483VSS03 "I ended up having to call Techline a record 5 times to get access to the components and make a reliable diagnosis. I spoke with Andrew, David, Dave, TJ and finally Robert. SR# 7726719596. The final diagnosis is that it will need a igniter surface. I am also ordering a spark module as a contingency but do not think it will be needed. I explained this to the client and they understand the price possibility. The customer is also interested in purchasing the three new cooktop parts. I quoted them the price listed in the PVR. I am also charging Tier 3 labor. They want to decide on the cooktop parts but definitely want to move forward with the functional repair to the burner. I marked this as an estimate and set the appointment for Friday. I collected the service fee. (W10352963, W10352966, W10352969). The spark module W10116108, the igniter surface W10256047. Client will need to be contacted to find their determination to move forward on the cooktop. I ordere
Near San Antonio, TX 78258
Jim G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 Determined faulty thermostat. Replaced thermostat. Issue resolved. ; used 1 WP2198202 (THERMOSTAT) from stock