Near San Antonio, TX 78254
Richard G.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer states there is condensation in the refrigerator. I have been here before, and JR was here last week. Previous notes on a different ticket. Customer states JR and SJ spoke with techline and they were supposed to enter the notes and contact the customer. Customer states she contacted Whirlpool and there were no notes. Called techline, SJ spoke with techline since he was here with JR on last visit. Techline states there should be a deli and cheese drawer right on top of the crisper drawers which pushes the air around the drawer and keeps the crisper drawers from being too cold. Also the bottom crisper drawer is missing the glass. Ordering crisper drawer glass, deli drawer, deli drawer glass, and deli drawer trim.; ordrng 1 W10864399 (shelf-glas) and 1 WP2179243 (trim-pan) and 1 WP2309517 (pan-snack) and 1 WPW10276341 (shelf-glas)"
Near Conway, AR 72034
Doug M.
Job Details: 11/25/2019
M/W OTR WHIRLPOOL WMH31017HB0 "Inspected unit for not starting,tested all fuses checked ok,checked connections checked ok,found no power coming from wall outlet,checked breaker checked ok,informed customer to call electrician,unit checks ok"
Near Helotes, TX 78023
Colton B.
Job Details: 11/25/2019
OVEN WHIRLPOOL n/a Issue is a no bake upper oven. Finding issue to be a bad igniter. Ordering a new igniter and returning. Gate code: 8686; ordrng 1 WP7432P143-60 (igniter- b)
Near North Little Rock, AR 72118
Doug M.
Job Details: 11/25/2019
OVEN WHIRLPOOL WFG525S0HS0 "Replaced oven control due to oven not igniting,tested unit operation checks ok"
Near Benton, AR 72015
Doug M.
Job Details: 11/25/2019
BUILT-IN TALL TU WHIRLPOOL WDF520PADB7 "Replaced inner door and gasket due to unit leaking from center of door,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/25/2019
DRYER MAYTAG MED6630HC0 "Inspected unit for not heating,found would start no heat,tested incoming voltage,did not have 240v to unit not allowing unit to heat,reset breaker unit is now heating,tested air flow,verified normal operation unit checks ok"
Near Kerrville, TX 78028
Sherman
Job Details: 11/25/2019
DISHWASHER MAYTAG MDB8989SHZ Upon arrival found crack in control access. Ordered new parts to resolve issue. Checked unit for any further damage. None found. ; ordrng 1 W11403919 (CONTROL ACCESS)
Near Hot Springs, AR 71901
Doug M.
Job Details: 11/25/2019
M/W OTR UNKNOWN UMV1160CB3 "Inspected unit for not starting,found not all functions are working on key pad,found pushing add30 seconds unit will start and heat,only function that will work,diagnosed to need control panel and microcomputer ; ordrng 1 W10917687 (panl-cntrl) and 1 W11106356 (cntrl-elec)"
Near Piney, AR 71913
Doug M.
Job Details: 11/25/2019
FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for temperature issues,found average 19.4 degrees in freezer 31-35 degrees in fresh food section,soda is freezing in refrigerator and ice cream soft in freezer,diagnosed to need control box ; ordrng 1 W11357371 (CONTROL BOX )"
Near Conway, AR 72032
Doug M.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and fill valve due to over filling,replaced damper assembly due to damper door not closing,tested unit icemaker fill correctly,and damper door is closing,tested ice dispenser found auger motor threads are stripped not allowing ice to dispense,diagnosed to need auger motor and yoke; ordrng 1 WP63052 (YOKE) and 1 WPW10317991 (motor), pckd up 1 W10300024 (icemaker) and 1 W11043013 (valve) and 1 WPW10196393 (damper control assy)"
Near Little Rock, AR 72211
Doug M.
Job Details: 11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer needed too reschedule ; schdld next appmnt for 11/27 WED !
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,icemaker is cycling and filling ,found test 36 ice box fan is running at low speed and making whirling noises,diagnosed to need main control and fan per on going issue; schdld next appmnt for 11/26 TUE 8-9"
Near Little Rock, AR 72210
Doug M.
Job Details: 11/25/2019
KITCHEN WHIRLPOOL WDTA50SAHB0 "Inspected unit for not draining properly,performed service diagnostics found 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control,diagnosed unit to need main control and console ; ordrng 1 W11157079 (console) and 1 W11305297 (cntrl-elec)"
Near Converse, TX 78109
S. L.
Job Details: 11/22/2019
RANGE AMANA AGR4230BAB3 Goods date 8/5/19 found cross threaded screw on left side of thermostat causing thermostat to not be sitting flush with manifold panel. Removed screws reinstalled straight inspected this corrected issue. Replaced knob with one sent to customer and ran function tests all operations normal. Advised of email survey and paper.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: fan motor making high pitched noise. Replaced fan motor. Unit test good. Informed customer of survey.
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer stated that the issue is that the unit is leaking water out of the freezer side section. Observed a large sheet of ice underneath the bottom drawer. Found issue to be a damaged drain pan assembly underneath the evaporator. Ordering parts to resolve issue. Item is a PSP item and the office is aware.; ordrng 1 WPW10194474 (shield)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
COOKTOP GAS JENN-AIR JGCP548HL00 Power harness was loose. Secured connection. Issue resolved. 2X labor given unit had to removed from cavity.
Near San Antonio, TX 78233
S. L.
Job Details: 11/22/2019
WASHER AMANA NFW5800HW0 "Found F7 E2 error code and display working intermittently, tested motor not coming on and windings checked good. Unit needs new main control and possibly ui needs Goods date less than 1 year does not need OTL under warranty still.; ordrng 1 W11294806 (UI) and 1 W11329047 (ACU)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
DISHWASHER MAYTAG MDB4949SDZ0 Replaced valve. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW3090JW0 Replaced ACU. Issue resolved. Survey prepped.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED4815EW1 Issue stated by customer: feet broke off dryer and fell now dryer is making clunking noise. Found dryer motor making loud noise and drum crooked. Ordering leveling feet and motor and drum.; ordrng 1 279827 (motor!dryer) and 1 W10899578 (drum) and 4 W11025920 (feet-lvlng)s
Near San Antonio, TX 78259
L
Job Details: 11/22/2019
WASHER MAYTAG MVWB765FW2 Code F7e9. issue is washer leaving soap stains. Found impeller to be stuck not moving freely. Loosen the impeller. Impeller now moving. No more error codes. picture attac from date of purchase. Job complete
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTE334GPS0 Used clear door on dishwasher to try to source the leak. Found upper spray arm to be spraying directly at door seal. Finding this to be the reason for the leak. Order new upper spray arm to resolve issue. ; ordrng 1 WPW10448645 (spray arm)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/22/2019
COOKTOP ELECTRIC JENNAIR JIC4536XS Cooktop sent was cracked. Very badly damaged. Reordering. Call me/reschedule ASAP. I will make an appointment but if it comes sooner please let me know. ; ordrng 1 WPW10396765 (cooktop)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/22/2019
WASHER AMANA NTW4516FW3 Last visit found faulty control. Swapped with new control to resolve issue. Unit testing good now with no further issues.
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/22/2019
COOKTOP ELECTRIC KENMORE JED8430BDB On a previous visit we fixed the switch which operates the downdraft. It had become stuck. Fixed the button to work properly. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
DRYER WHIRLPOOL WED5620HW0 Upon arrival Installed power cord. Turned dryer on. Found no issues. In a few seconds temp was 92*. No further issues at this time.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit seal damaged ordering new seal to resolve issue.; ordrng 1 W10906683 (seal-door)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/22/2019
REFRIGERATOR JENNAIR JS48SEDUDB00 Determined issue lies with control board as per service pointer W10802724C. Ordering kit. Collected SF. ; ordrng 1 W10789107 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE505W0HS1 "Checked wiring and sensor found bad control, removed old control went to parts house returned and got credit for core then got new control. Returned replaced and tested all operations normal. Advised of survey and paper.; pckd up 1 W11314391 (CONTROL )"
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Upon arrival checked unit extensively. Found loose drain pump hose. Tightened up. No further issues at this time.
Near Boerne, TX 78015
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC704FPS Wrong part ordered also found a damaged shelf in left side door. Ordering shelf to resolve issue.; ordrng 1 W10887799 (trivet) and 1 W11366500 (TUBE ICEMAKER)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 11/22/2019
DRYER AMANA NED4655EW1 "Checked dryer found belt for motor wrapped up around motor. Replaced belt, dryer working as designed.; used 1 4392065 (REPAIR-DRYER) from stock"
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW95HEDW0 "Customer issue was that the washer would lock and then do nothing after. Ran diagnostics and got no error codes. Checked drain pump for voltage, it’s getting 120v. Plugged drain pump back in, unit now progresses through the cycle. Finding issue to be a loose connection on drain pump causing the unit to get stuck in that part of the cycle, unit testing good."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Control panel screen blacking out replaced control panel. Yes to survey and leave behind
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR JENN-AIR JFI2089WES8 "Customer stated that the unit turned off on its own. It is a no cool refrigerator, found issue to be start device. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10448874 (start-dev)"
Near Kerrville, TX 78028
Sherman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics on unit. Found faulty lid lock. Ordered new one to resolve issues. ; ordrng 1 W11307244 (LID SWITCH )
Near San Antonio, TX 78218
Steven G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found dispenser motor humming pulled ice tray out was stuck, cleaned ice checked dispenser motor was turning normal, Customer is Elderly doesn’t have strength to push button to pull tray out oiled slide and push button had customer try to pull tray out was easier now customer can now clean ice tray, everything working normal"
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint was that refrigerator wasn’t cooling well. Found evaporator frosted over. Tested defrost heater and thermistor in diagnostics, both checked good. Finding issue to be a bad control board. Defrosted evaporator and ordered a new control board to resolve.; ordrng 1 W11212392 (cntrl-elec)"
Near San Antonio, TX 78260
L
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW8620HC2 Costumer complaint is that unit not going into cycle. Replace control board and unit will not work. Cannot access diagnostics. Called tech line. since I notice service matters has the wrong tech sheet in file. Tech line confirmed. Was told to order new console. Costumer call whirlpool. And it’s shipping part over night. Sr 7726448364. ; saved tckt
Near San Antonio, TX 78258
L
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Issue is not enough water dispensing from water dispenser. filter was repalce a moth ago. Replaced water valve. Water flow still slow. Call tech line and suggested to Get water presure check since water will dispense normal without filter. Did not have tool to check water pressure. Sr 7726 451389. Check water presure. ; saved tckt
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/22/2019
DRYER MAYTAG MEDC300BW0 Tested dryer. Timer will not advance. Ordering new timer. ; ordrng 1 W10185982 (timer)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Upon arrival found ice fill tube frozen again. After thawing water would fill ice maker. I contacted techline Mark SR# 7726451686 who confirmed ice tube heater is powered with approx 15 VDC. Found voltage to be inconsistent. Traced issue to Aurora board. Ordering replacement and heater as a precaution. ; ordrng 1 W10804160 (cntrl-elec) and 1 W11226501 (heater)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit boiler didn’t work. Replaced new control board to resolve issue unit operating as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
WASHER MAYTAG MVWC565FW1 Customer said washer stops at wash. Ran diagnostic testing found no error codes. Unit working properly. Educated customer on proper loading. Yes to survey and leave behind.
Near San Antonio, TX 78218
Jim G.
Job Details: 11/22/2019
WASHER MAYTAG MVWX655DW0 Tub and gearcase were damaged during previous installation. Ordered replacement parts. ; ordrng 1 W11035751 (gearcase) and 1 W11219115 (TUB )
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced parts still got no power. Tech line SR 7726393723 Dustin. Helped me troubleshoot and found the line filter to be the issue. Ordered part and rescheduled.; ordrng 1 W10138793 (LINE FUSE)
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/22/2019
WASHER MAYTAG MVWC425BW0 Complaint is washer will not spin out clothing fully. Error codes F0E2. F7E1. F7E7. Ran calibration cycle. Ran manual test mode. Good spin good agitate. Found suds buildup in washer. Removed buildup. Tested washer. No further issues. Tested to complete.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 After experiencing the same time of problem on a unit after I diagnosed this one I found the actual part needed is the EVAP motor. Part at ADP but customer asked to reschedule to tomorrow.; ordrng 1 W10556724 (EVAP MOTOR ) and 1 W10679946 (EVAP ASSEMBLY )
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 11/22/2019
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Update address 1635 iron wolf pass, arrived at customer home, customer stated issue was with oven and microwave, found rust spots on oven gave customer part number W10252111 for a cleaner/finish. Advised customer to contact whirlpool with microwave issue per owners manual . Job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
BEVERAGE CENTER KITCHENAID KUWR204ESB00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. New compressor didn’t come with new drier, also needed to make a service port so used 2 driers. Tested unit everything tested good normal sound no further issues at this point. Yes to survey and leave behind ; used 2 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/22/2019
RANGE KITCHEN AID KDRP487MSS03 Customer stated that the issue is the unit does not heat on left side oven. Control is not engaging (no electronic confirmation) when different cycles are selected. Control is discontinued by Whirlpool.; saved tckt
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW4955HW1 Installed new suspension. Ran calibration. No further issues during testing. Called techline to verify that the washer is working properly. No issues with unit. Job complete. Sr 7726447785
Near Schertz, TX 78108
S. L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Goods date 5/8/19 found freezer door gasket not sealing at top right corner. Used heat gun resealed gasket and corrected hinge on RC was no secured tight. After this tested all operations normal advised of survey and paper.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/22/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Found unit problem not to be sealed system issue. Found problem to auxiliary drain pump. And bin thermistor. Customer wants wants to do auxiliary drain pump himself. We are ordering bin thermistor quoted customer for part and labor 143.10; ordrng 1 WPW10511923 (thermistor)
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door handle on right side and pantry. Also replaced the door to the pantry. No further issues at this time.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW4955HW1 Replaced dispenser. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
COOKTOP GAS JENN-AIR JGD3536BS00 Checked cooktop. Burner clicking after ignition. Ordered new burner assembly. Rescheduled 11/25 customer request 8am apt.; ordrng 1 74007735 (BURNER ASSEMBLY)
Near Spring Branch, TX 78070
Shawn W.
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Dishwasher is filling, washing and draining. However the drain hose was not looped up on a Home Depot poor installation. Client has a 3/4 HP garbage disposal, otherwise it would have been backing up into the dish washer. Fully functional. Told client to give us a call if any further problems. Job complete."
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/22/2019
ICEMAKER (STANDA WHIRLPOOL KUIC15NRXS2 "Complaint is icemaker is leaking water under neath. Pulled front cover. Found leak coming from crack in fill tube. Picked up fill tube from APD. Replaced fill tube. No leaks during inspection. Cleaned coils on condenser. No further issues with unit. Collected payment for service fee, parts, and labor. Job complete. ; pckd up 1 WPW10217922 (tube)"
Near San Antonio, TX 78240
Christian G.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5700XW3 "Issue stated by customer: washer making funny noise, won’t spin. Worked for a week then stopped spinning. Replaced basket and suspension. Ran unit through diagnostic cycle. Getting F7E6. Motor making high pitches noise in agitate. Gear case replaced previously, ordering motor and splutch kit.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 WPW10006384 (drive belt), states that autho needed"
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG525S0HS1 "Checked range found no error codes and removed tin foil from oven, ran diagnostics oven reached over 450 in temperature during testing. Started bake cycle reached target temperature within 5 minutes. Job complete."
Near , TX 78015
Colton B.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG505M0BS3 "Customer issue was no light on center burner. Found wire to spark module disconnected. Reconnected wire, unit testing good."
Near Olmos Park, TX 78212
Steven G.
Job Details: 11/22/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Checked refrigerator found refrigerator 27 degrees and freezer-27 degrees tried to get control into diagnostics but would not, ordered. Control ; ordrng 1 W10746274 (cntrl-elec)"
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
WASHER MAYTAG WTW5000DW2 Issue stated by customer: controls not responsive. Replace console. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Jesus C.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW72HEDW0 Complaint is unit will not run a cycle. No stored error codes. Ran diagnostics test. Will only run to test C0. Door will lock and will not advance further. Called techline. Check Harness from door lock to ACU. Suggest replacing the ACU. Sr 7726451393Gave customer estimate. Collected service fee. Will order new ACU. Will order new latch as precaution. Labor 175Part 320; ordrng 1 W10443885 (latch) and 1 W10909372 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG550S0HZ1 Issue stated by customer: hinges clicking/not lining up. Replaced hinges. Unit test good. Informed customer of survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer states that the upper spray arm fell off during cycle. Spray arm was melted in half by the heater. Heater now has melted plastic from the spray arm stuck to it. Need to order spray arm, spray arm manifold, and heater.; ordrng 1 W10317197 (spray arm) and 1 W10518394 (heater) and 1 WPW10340683 (manifold)"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Replaced evap fan, refrigerator started cooling immediately. No error codes or further issues. Job complete."
Near San Antonio, TX 78253
Christian G.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue stated: display not working. Turned on stove and display stuck on screen. Ordering console.; ordrng 1 W11351998 (CONSOLE)
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Went to replace rivet on door and used a rivet that was too short. Door arm will not stay on rivet. Having to order a new door to resolve.; ordrng 1 W10687342
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Tested refrigerator. Freezer Door not closing fully. Will order new rails. ; ordrng 2 W10120018 (slide)s
Near San Antonio, TX 78217
S. L.
Job Details: 11/22/2019
REFRIGERATOR MAYTAG MSS25C4MGW00 "Called Trade Partners spoke to Rebecca sr number 7726398982 she let me know that install date 4/17/2019 but need receipt. Customer provided receipt 4/17/19 DOP. Called Trade partners spoke to Donna she gave okay to service unit under warranty found bad inlet valve stuck closed went to parts house got new came back, removed rear panel replaced valve ran test all operations normal no leaks left leak paper under unit advised customer to monitor for leaks next 24 hours per paper. No email provided.; pckd up 1 WPW10179146 (valve-inlt)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice container. Upon replacing ice motor found impeller stripped could not get off motor. Ordering new impeller to resolve issue; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller)
Near San Antonio, TX 78219
Steven G.
Job Details: 11/22/2019
COOKTOP ELECTRIC JENN-AIR C202 Checked cooktop found down draft motor comes on by itself found customer needs new fan switch customer will be buying new unit.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Refrigerator evaporator frozen. Found issue to be faulty fan. Ordering EVAP harness, control board, and UI. Also per Sb web actual goods issue date that it was 6/26/2019. So unit is under warranty.; ordrng 1 W10807590 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui)"
Near San Antonio, TX 78220
Steven G.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found F9 E0 fault code checked power while cooktop and oven were on there was no voltage drop, ran diagnostics and cleared fault code oven continued to work properly, customer to call if any problems"
Near San Antonio, TX 78210
Steven G.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW7500GC0 Checked washer found soap dispenser not staying in place slides right out and tub supports broken replaced parts checked operation unit working normal now
Near San Antonio, TX 78253
Ezequiel V.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Found supports with no screws causing it to be loose. ordering screws.; ordrng 4 4448950 (screw)s
Near San Antonio, TX 78251
Richard G.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED8500DC4 Replaced power cord. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/22/2019
RANGE WHIRLPOOL AER6303MFW2 "Checked range ran diagnostics found no error codes. Ran bake cycle no out of the ordinary noises happening. Range operating as designed, heating normal. Job complete."
Near San Antonio, TX 78247
S. L.
Job Details: 11/22/2019
DRYER SAMSUNG QWESDD???? Called customer doesnt want to pay service fee and cancelled. Messaged BP about this.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/22/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Co firms issue stems from UI control. Also replacing harness. Confirmed with techline. Dustin SR# 7726453896; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Upon inspection noticed the right side door hinge is slightly bent. Attempted to level door by aligning and adjusting the top hinge. Door still slightly off. New bracket/hinge to resolve issue. ; ordrng 1 W11292872 (hinge-door)
Near San Antonio, TX 78223
Steven G.
Job Details: 11/22/2019
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not starting, found bad thermal fuse, replaced fuse and thermostat checked operation unit heating and cycling properly ; used 1 WP3387134 (THRMST-FIX), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light bulb don’t work ordered wrong part ordering microcomputer control board to resolve issue ; ordrng 1 W10892389 (cntrl-elec)
Near Spring Branch, TX 78070
Shawn W.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found that the dishwasher would only partially fill and would not start a wash cycle. I cleaned out the filter and tub of food particles and tested again. Filled better but would not go into a wash cycle. Dishwasher drains fine and the drain hose is looped up. Replaced pump and motor.Fully operational. Job complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Customer complaint was unit display was black again, suggested customer to unplug unit for 30 seconds to reset cpu. Unit is operating as designed"
Near Boerne, TX 78015
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Called tech line spoke with deandre Sr 7726454678 documented leak found at compressor / condenser junction. Fixed leak unit held charge. Began cooling immediately unit working properly ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78247
S. L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Found bracket on dispenser broken microswitch not secured and not engaging when paddle pressed ordered new bracket rescheduling 11/29 SL only.; ordrng 1 WP2180226 (bracket)
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
DRYER MAYTAG MEDB755DW2 SR# 7726418840 Kelsey determined unit was not qualified for buyout and to continue normal repair procedure. Checked dryer and moisture sensor is shorted. Ordered moisture sensor. Rescheduled 11/25. Customer is going to reach out to Home Depot again about the buyout and if anything changes she will contact the office.; rqstng P&A on 1 W10853313 (MOISTURE SENSOR)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint was unit would not power up, checked unit at the junction box under unit wire nut came off and line was disconnected re-twisted wire back together unit is operating as designed."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
WASHER MAYTAG MHW6630HW0 Calling techline due to reoccurring issues. Spoke with Andy. He stated that since valves are working and air dome is clear to replace pressure sensor. Sr 772645449; ordrng 1 W11316246 (switch-wl)
Near San Antonio, TX 78248
Ivan B.
Job Details: 11/22/2019
OVEN ELECTRIC (S JENN-AIR JJW2430DS01 Removed and replaced oven ensuring to tighten every screw to maximum extent. Customer happy with oven placement at this time .
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was leaky fridge. Issue was a frozen drain line in refrigerator. Defrosted that, unit now drains. Another issue was that the filter was stuck in the filter housing. Could not remove, ordering new filter and filter housing to resolve issue.; rqstng P&A on 1 EDR2RXD1 (water filter) and 1 W11194438 (housing)"
Near San Antonio, TX 78250
Colton B.
Job Details: 11/22/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is a poor dry. Checked heat and airflow out of unit, both checked good. Called techline (SR: 77264454778) who said it’s a venting problem in the home, nothing we can do."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/22/2019
VENTHOODS KITCHENAID KVWB406DSS2 "Customer complaint is that the vent hood is missing a bracket that secures the bottom chimney to the top chimney. Per Installation Instructions (W10674121E), “When using both upper and lower vent covers, push lower cover down onto hood and lift upper cover to ceiling and install with (2) 2.9 x 6.5 mm screws.” Image in instructions also shows only one bracket and two screws used to secure the top of the upper vent cover to the wall. Unit is installed correctly per Installation Instructions. Showed customer Installation Instructions. Unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced wire harness. Part falls under 1 year since we previously replaced it. Customer defrosted refrigerator himself. Giving discounted labor promised by previous tech. Previous tech collected service call fee. Collected labor.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced dishwasher pump and motor, ran diagnostics unit ran with no issues. No error codes recorded. Dishwasher working as designed. Job complete."
Near Helotes, TX 78023
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue is that the freezer door will not close. Finding issue to be defective rails, ordering new ones to resolve.; ordrng 2 W11265130 (slide)s"