Near Portland, TX 78374
Michael
Job Details: 02/25/2021
RANGE AMANA ACR4303MFS4 "Not working per customer, found error code F1E0, internal board failure, ordered control and rescheduled customer ; ordrng 1 W11297545 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Customer complaint of unit not filling with enough water. Inspection of unit shows no error codes. Calibrated unit and ran verification cycle all functions work as designed. I did ask customer why she thought that. Customer states she never stays there and hardly use the machine so she was unsure of the water level. I did inform customer that this amount of water would be considered normal for an auto sensing cycle. Issue resolved
Near Corpus Christi, TX 78407
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB835DC3 "Installed the control, took the console out of the box and it was cracked on the left side, took a picture, installed the console and tested the appliance, it is working normal, left it in place for the customer and ordered another console, please reschedule the customer when the part comes in.; ordrng 1 W11120178 (console)"
Near Odem, TX 78370
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW1 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78410
Michael
Job Details: 02/25/2021
DRYER WHIRLPOOL WED8500DC1 "Won’t start per customer F4E1 F4E4, F2E1, cleared error codes, tried to start the appliance, won’t start, removed front panel, fuse is good, sounds like a bad relay on the control, it also gave F4E4 L2 line voltage failure and F4E1 not getting voltage to the heat element again, the voltage is good at the appliance and wall outlet, not getting voltage. Ordered the control and console just in case. Please schedule the customer when all parts come in.; ordrng 1 W10847565 (console) and 1 WPW10739349 (cntrl-elec)"
Near Taft, TX 78390
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Not filled with enough water per customers. No error codes, tested the inlet valve, there isn’t any hot water, cold side has good water pressure. Advised the customer with the colder weather the water is colder than usual and it’s probably calling for hot water to get the cold temperature where should be, therefore it’s not getting enough water, also advised if she is using the normal setting and deep wash it’ll automatically use auto sensing, the inlet valve and appliance are working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
WASHER WHIRLPOOL MVW7232HW0 "The appliance was stuck in drain mode, unable to shut it off Called and spoke with Austin at whirlpool tech line SR7730096550, he said to check the pressure hose for kinks, no kinks, said if it doesn’t shutoff within 10 min with the pressure hose disconnect, to order the control, ordered the control , please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL)"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
MICROWAVE JENN-AIR JMDFS30HL "Looking closer at door, there was nothing wrong with it, looked a little cockeyed, made adjustments, the door looks straight, opened and closed the door several times, it looks normal, heating and working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long fill no fill spin limited by water temperature and stuck button. Replace water valve and harness as well as dispenser drawer to resolve issue. All labor and parts should be covered under authorization; ordrng 1 W10758828 (valve) and 1 W10794835 (drawer) and 1 W10849297 (harns-wire)
Near Calliham, TX 78007
John L.
Job Details: 02/25/2021
RANGE KITCHENAID KDRS467VSS04 "Installed membrane, no code and touch pad working normally. Tested unit, bake got to temperature. Made adjustments and calibrated temp. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 Install component calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 02/25/2021
WASHER DRYER n/a "Inspected unit, door was not sitting properly. Was able to make adjustments to door, and issues have been resolved."
Near Beeville, TX 78102
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Installed components, tested after installation. Unit is now dispensing water as it should. Issue has been resolved.f"
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8959SKB0 Sr#7730097323. After installing components unit will not fill with water but display when entering diagnostic will continue to drop with no function no light. Call tech line to troubleshoot issue. Number above. Tech line states is a possible break in the harness or drain pump issue. Replace drain pump and harness to resolve issue. I have not set return date pending part arrival; ordrng 1 W11025593 (FAN ASSEMBLY ) and 1 W11084863 (HARNESS ) and 1 W11491436 (DRAIN )
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived at location to inspect units water valve and icemaker both working no issues. Water pressure good no issues found. Issue resolved
Near Skidmore, TX 78389
John L.
Job Details: 02/25/2021
RANGE KITCHENAID KFGC506JSS00 "Installed parts, tested after installation. All flames igniting, made some minor adjustments to flames. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 "Installed gearcase and cam from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise and working normal ; used 1 W10721967 (CAM) from stock"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB865GW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 "The spin light stayed on and didn’t go any further. F7E7 error code, cleared error code, tested the motor with the spin cycles and agitation cycles, all is working normal. Calibrated and performed a test, completed with no issues or error codes, appliance is working normal. Issue may have been triggered by loss of power."
Near Kenedy, TX 78119
John L.
Job Details: 02/25/2021
REFRIGERATOR AMANA ART308FFDW06 "Inspected unit, and found that unit was dry of Freon. Attempted to recharge unit, found unit would go into vacuum. Unit has a clog within capillary. Will need to replace dryer and evaporator to resolve this issue.; ordrng 1 W11103612 (Evaporator) and 1 W10143759 (drier (service))"
Near Sinton, TX 78387
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Installed icemaker, new icemaker is getting water and is turning. Issue on this unit has been resolved."
Near Skidmore, TX 78389
John L.
Job Details: 02/25/2021
RANGE WHIRLPOOL WFC150M0JB0 "Installed new coil kit, tested each burner after installation. All burners our heating, issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "The compressor wasn’t starting up, evaporator fan is working normal, installed one from truck stock, the amps jumped up to 4.59 amps and 250 watts, compressor sounds like it’s locked up and getting hot. Sealed system issue, ordered compressor, please schedule the customer with a sealed system technician ; ordrng 1 W10507884 (compressor)"
Near Corpus Christi, TX 78405
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Installed evaporator fan motor, stored and airflow has been restored. Issue has been resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Install components received, defrosted evaporator and made sure no residual ice was left behind. Verified that heater came on, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVW7232HW0 "This is a duplicate from job 22585, I wasn’t aware of F9E1 error code, I couldn’t get the machine to do anything, spoke with Austin at whirlpool tech line SR7730096550, advised to order the control due to the water level sensor, stuck in drain mode, I went ahead and ordered the drain pump just in case, please reschedule the customer when the parts come in; ordrng 1 W11266006 (CONTROL) and 1 W11396717 (DRAIN PUMP)"
Near Corpus Christi, TX 78412
Adam
Job Details: 02/25/2021
DRYER AMANA NED4655EW1 Inspection of unit shows good voltage and proper temperatures. Notes that are available in this work order history are missing several entries from a number of different visits. Parts that were ordered or re-ordered we’re already installed once before. Again issue with this unit is not the dryer itself it is the exhaust set up for the apartment it makes Two different 90° turns and goes up through the ceiling travel distance of about 15 feet vertical. Maintenance man was available at the time of testing unit. I showed the maintenance man exactly issue with the dryer. Issue resolved
Near Orange Grove, TX 78372
Adam
Job Details: 02/25/2021
DRYER MAYTAG MEDC215EW1 Customer complaint of dryer making thumping noise during operation. Disassembled unit and found debris stuck in lint on front door panel rubbing against bearing. Remove debris tested unit issue resolved
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW2 "Making a loud noise per customer. No error codes, looked underneath and there was oil leaking, ordered gearcase and other parts to resolve issue. Please reschedule the customer when the parts come in.; ordrng 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11454734 (GEARCASE ) and 1 WPW10427633 (pulley shield)"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER ROPER RTW4516FW2 "The customer still hasn’t had repairs done on her water well, doesn’t have water to the appliances, will call back when after repairs and reschedule ; saved tckt"
Near Hollins, VA 24019
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Fridge seems to be keeping temp ok. Freezer is not freezing properly. Sometimes power cuts out. Cx just bought extended warranty and would like to call in when warranty will cover it.
Near Hollins, VA 24019
Chris S.
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDC465HW0 The unit is only getting voltage on L2. L1 has no voltage. Customer will have an electrician repair the house wiring.
Near Roanoke, VA 24015
Chris S.
Job Details: 02/24/2021
A-DOTT WHIRLPOOL WED9400SU0 "Sr #7730010396. The control board shorted out causing excessive heat. To repair the unit we would need to replace the control,main wire harness and UI. Customer will call and talk to customer service."
Near Hollins, VA 24019
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 Found wiring broken at terminal block. Replaced terminal block. Tested operation. All checks ok. ; used 1 279320 (Terminal block) from stock
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found water dispenser working fine upon arrival. Cx explained that it was not operating for a couple days and then landlord came out and looked at house side of things. Reset unit. All checks ok. Cx to observe and call back if issue comes back. ; used 1 Wp8567668 (Tie) from stock
Near Bent Mountain, VA 24059
Chris S.
Job Details: 02/24/2021
50#IM 15' FS WHIRLPOOL GI15NDXZS2 "I installed the evaporator,compressor and drier. I pressure checked the system and found no leaks. I charged the unit with 5.75 oz of refrigerant. All operations check ok."
Near Roanoke, VA 24014
Uriah B.
Job Details: 02/24/2021
WASHER WHIRLPOOL n/a Cx tried to call earlier in the week to cancel. No need for service.
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/24/2021
WASHER MAYTAG MVWC465HW2 "Found shirt collar stiffeners stuck in drain pump. Removed from pump, drain hose, and bottom of tub. Ran test cycle all checks ok."
Near Roanoke, VA 24017
Uriah B.
Job Details: 02/24/2021
KITCHEN KITCHENAID KDTE104EBS2 Replaced pump and motor. Replaced dispenser door. All checks ok. ; used 1 W10876529 (Dispenser) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Replaced UI. Checks ok. Cx to observe.
Near Radford, VA 24141
Chris S.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I found a leak in the new evaporator on the suction side where the copper and the aluminum are fused together. We will order and replace the evaporator in the refrigerator compartment again.; ordrng 1 W11116006 (evaporator)
Near Wytheville, VA 24382
Chris S.
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW1 There was power to the control but the control wasn’t responding I unplugged the shift actuator and control began responding again. I reconnected the shift actuator and did a service diagnostic cycle. All operations check OK. If this issue returns we will replace the shift actuator. I checked for error codes and found none. W10913953
Near Christiansburg, VA 24073
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8040DW0 The water valve is leaking through the temperature sensor connector. I replaced the valve and checked operation. All operations check ok. ; used 1 W11165546 (VALVE) from stock
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 WUXXIUXAPL1. Replaced both door hinges. All checks ok.
Near Troutville, VA 24175
Chris S.
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRSF505ESS01 The fill tube had a small amount of ice buildup causing the water to spray into the ice bin instead of filling the icemaker mold. If the issue persists we will need to replace the freezer door.
Near Roanoke, VA 24019
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Dripping present inside ice box area. Suspect icemaker overfilling. Will replace IM and UI. ; ordrng 1 W11387387 (UI control board) and 1 v (IM)
Near Blacksburg, VA 24060
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW1 The control isn’t responding correctly. I checked all the other components as well as possible and they all seem to be working. If the customer decides to do the repair we will replace the control W11116590
Near Roanoke, VA 24013
Uriah B.
Job Details: 02/24/2021
OVEN WHIRLPOOL WFC150M0EB3 Trim piece broke and there is a distinct pop to the right hinge. Needs hinges and trim pieces. ; ordrng 1 W10347464 (Hinge set) and 1 W10761018 (Trim) and 1 W10761014 (Trim)
Near Radford, VA 24141
Chris S.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I installed the evaporator and checked for leaks. I charged the unit with 5.5 oz of refrigerant. All operations check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MSS25C4MGZ03 "Ice build up in drain pan. Found grommet crushed by foam. Needs new grommet. Per techline, regarding the ice dispensing on its own, sent ticket to engineering. Engineering will contact ApplianceCare about next steps. SR7730069421; ordrng 1 WP2304888 (Drain Grommet)"
Near Radford, VA 24141
Uriah B.
Job Details: 02/24/2021
FREEZER WHIRLPOOL WZF34X20DW01 Found that the tubing was vibrating against the body and the drain pan. Re-situated the tubing. All checks ok at this tome. Cx to observe.
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 WUXXIUXAPL1. Replaced both door hinges. All checks ok.
Near Roanoke, VA 24014
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 Right hinge popped. Hinge set. W10347464; ordrng 1 W10347464 (Hinge set)
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV05 Found loud vibration when compressor was running. Adjusted placement and checked operation. All checks ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Near Elliston, VA 24087
Uriah B.
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced pump and motor. Checked operation. All checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
LAUNDRY WHIRLPOOL WTW5105HW0 F0e9F0e5F7e7Checked operation without anything in it. Operation checked ok. Spin looked good. Cx to observe.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
DRYER WHIRLPOOL WED7000DW1 Belt broken. Replaced belt. All checks ok. ; used 1 W11025122 (Belt) from stock
Near Radford, VA 24141
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS311SDHT04 Replaced freezer led module.
Near Blacksburg, VA 24060
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL CET9100GQ0 The hot water valve is opening when it’s supposed to. Causing a no fill error. ; ordrng 1 WPW10212596 (valve) and 1 WPW10212598 (valve)
Near Roanoke, VA 24019
Chris S.
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF560SAFT2 There is an F4E3 code indicating the wash pump isn’t working. I checked voltage and found about 50 volts indicating the motor has failed. ; ordrng 1 W11085683 (pump&motor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
DRYER WHIRLPOOL MED7230HW1 Element was bad. Replaced element. All checks ok. ; used 1 3387747 (Element) from stock
Near Cave Spring, VA 24018
Chris S.
Job Details: 02/24/2021
KITCHEN WHIRLPOOL KDPM604KPS0 The water is leaking from around the vent. The floor has some damage that the customer said came from soapy water leaking from the unit onto the floor. See pics. ; ordrng 1 W11025634 (BEZEL) and 1 W11038734 (VENT TUBE) and 1 W11184028 (SEAL) and 1 W11414073 (VENT)
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
LAUNDRY WHIRLPOOL WTW8040DW4 Lid broken by both hinges. Needs lid. ; ordrng 1 W11101059 (W11101059)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found leak at icemaker fill connection. Needs fill tube. Already replaced valve. Still needs filter head and fill tube. ; ordrng 1 W11415785 (Water tube to icemaker)
Near Dublin, VA 24084
Uriah B.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5105HW1 "Found power to UI, but screen is frozen and cannot make any selections. Will replace UI and control. Definitely need UI. Cx to call Lowes and try to return. ; ordrng 1 W11498808 (Control board) and 1 W11478519 (UI)"
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found that handle to remove ice bin has broken. Ice formation underneath bin as well. Replace bin and ice door to resolve issues.; rqstng P&A on 1 W10654548 (door-ice) and 1 W10564750 (ice-contnr)"
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unable to install control board ordered, as recess in door is flooded and wiring within has corroded. Door will need to be replaced for function to return. Also switch for dispenser not functioning properly and ice door leaking. This leak most likely damaged switch. Replace these components as well. Control will need to be replaced as well as unit had shut down on its own only to be restored by a hard reset.; ordrng 1 W10624574 (cntrl-elec) and 1 W10733263 (dor-fip ss) and 1 W10403752 (switch) and 1 W11106553 (Cntrl) and 1 W10654548 (door-ice)"
Near Corpus Christi, TX 78416
John L.
Job Details: 02/18/2021
MICROWAVE AMANA AMV2307PFW "Inspected unit, light remains on for range. White button has no effect on light, issue with relay. Replace board to resolve issue.; ordrng 1 W10849846 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2021
RANGE AMANA ACR4303MFS4 #1469 gate code. Inspection of unit shows main harness and terminal as well as power cord have burnt out. Replace control and harness to resolve issue. Have not set return date pending part arrival; ordrng 1 W11134841 (harns-wire) and 1 W11204487 (cntrl-elec)
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
RANGE AMANA ACR4303MFW4 "The control isn’t powering on, voltage is good at the wall outlet and appliance, bad control, ordered part, please reschedule when part comes in; ordrng 1 W11297558 (cntrl-elec)"
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 Inspection of unit shows water valve leaking every time icemaker calls for water. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2021
OVEN JENN-AIR JJW2430WP02 Inspection of unit shows error code for FHE0 upper cooling fan. Stove in question is out of warranty customers charge a service call fee of 109+ tax paid in the form of a check. Customer does wish to continue with repairs but will be removing stove from cabinetry himself customer does understand that he will still be charged a labor fee for installation of the fan also will be responsible for the cost of components. Rescheduling for The 15th allowing customer time to uninstall the units.
Near Corpus Christi, TX 78415
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWC565FW2 Washer in question is not located at this property.; saved tckt
Near Taft, TX 78390
John L.
Job Details: 02/18/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, ran unit for a few minutes. Unit never leaked during this inspection. Customer has picture of leak that occurred, suds are seen in picture. Possible that a trace of dish soap may have been on a dish to cause leak. No suds appeared when testing out unit. No leak found at this moment."
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRSC703HPS01 "Inspected unit, took temperatures of freezer and fridge sections. -3 freezer and 33 in fridge. Customer had thermometer in fridge, this was off by 10 degrees which prompted customers concerns. No issues with unit."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWC465HW3 "Called and spoke with customer, she said they have no water or electricity and aren’t staying there right now, will call and reschedule when things get back to normal ; saved tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER MAYTAG MED7230HW1 "Making a loud noise when it’s tumbling. Couldn’t duplicate the noise, took the top off, found the left side was pushed in, popped it out, put lid back in place, the appliance is heating and working normal"
Near Goliad, TX 77963
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWB835DW4 "Called and spoke with the customer. She said they have no water and electricity and aren’t staying there right now, will call back and reschedule when things get back to normal. ; O-emld tckt"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue to be with been hose. Ventilation hose clogged, this was causing unit not to heat properly. Removed obstruction, issue resolved"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Called and spoke with the customer, has no electricity, said we will have to reschedule for another day. I was not sure when to reschedule the customer due to the winter storm. In speaking with the customer, he said the plastic on the console is separating from the buttons. I would go ahead and order the console. Please reschedule the customer when the part comes in.; O-emld tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "The appliance isn’t heating, tested the thermostats, the thermal cutoff was bad, installed part from one I had in TS part W10900067 the appliance is heating and working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
OVEN KITCHENAID KOCE507ESS09 "Installed inverter, no longer giving the error code, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRS555SSIHV00 "The ice maker quit making ice, tested the ice maker, it was rotating and calling for water but there was still ice in the fill tube. Used the steamer to defrost, ran the fill test numerous times, the water is flowing normal and filling properly."
Near Kingsville, TX 78363
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows compressor will turn on but cannot feel any air circulation and unit not coming two temperature. Unit will possibly need Freon charge. Components Priya need evaporator fan start device in capacitor as well as control to resolve issue. Have not sent returned ; ordrng 1 2303825 (sub 4388931)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
RANGE AMANA ACR4303MFB4 Because this would be the third call for the same unit and the previous two calls were the same reason the oven was not functioning I did speak with the manager on property to inform them that if it was again the same issue that they would be liable for the diagnostic charge of 109+ tax. Management said they would be pulling the unit from that apartment and testing in a separate unit to see if it was in fact a power supply issue I gave customer all contact information to call us back and let us know what she found out. Property never called back but I did try to reach out and make contact with the apartment complex woman who answered the phone gave me her supervisor’s phone number tried to contact several times no answer. Contacting partner team to document. Sr#7729982757
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL MVW7232HW0 "I spoke with the customer, she said it’s pretty bad where they’re at, icy and snow, not to come out. Rescheduled customer ; schdld next appmnt for 2/24 WED !"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows icemaker has crack at motor housing allowing water to trickle in to ice bin which in turn is freezing into one solid lump. Replace icemaker to resolve issue. Tested unit call for water no leaks no issues. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WTW5000DW3 "The customer said it wasn’t hardly getting any water and wouldn’t drain all the water at times. No error codes, tested the inlet valve and drain both are working normal,no obstruction in the drain line, possible issue with water level sensor, installed control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Corpus Christi, TX 78412
Adam
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint of unit not dispensing ice. Inspection of unit shows good functionality of both auger maker and ice door seal is good and is shutting completely. Unable to duplicate customers concern or complaint of icemaker not dispensing. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Small leak at drier, soldered. Issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Orange Grove, TX 78372
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWB965HW0 Duplicate ticket
Near San Antonio, TX 78250
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JFC2290REP00 Last trip found faulty defrost harness. Replaced that to resolve the issue and then customer stated water pressure issue was never resolve. Found that to be filter head. Ordering that to resolve that issue. Part not readily available. ; ordrng 1 W11346623 (Filter head)
Near San Antonio, TX 78256
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Customer stated rc section wasnt cooling. Unit was unplugged when arrived, customer stated another service company thought issue with compressor. Found issue to be refrigerator Evap cover. Quoted around 220 for Evap cover. Customer is going to attempt to get that part covered through kitchen aid. Did want to proceed with order either way. Also customer asked for a new pantry drawer. That part is around 101 before tax. Ordering both to resolve the issue. Evap cover on b/o ; ordrng 1 W11395635 (Evap cover) and 1 W11115323 (Pantry bin)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/12/2021
MICROWAVE OVEN KITCHEN AID KEMS308SSS00 "Customer stated unit microwave not heating. Upon testing unit, ran it about 7 times and during the last 3 tests it slowly started heating. This issue is caused by a failing magnetron. Quoted 401.13 for p&l plus tax. Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Part not readily available. ; ordrng 1 W11346197 (Magnetron)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Replaced orifices. Burners are lighting intermittently. Will need to replace burner heads.; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint is that the unit is making a rumbling noise. Verify issue. Ordering rollers, belt, pulley, and blower wheel.; rqstng P&A on 1 6602-001655 (BELT) and 1 DC67-00180B (BLOWER WHEEL) and 1 DC93-00634A (IDLER) and 4 DC97-16782A (ROLLER)s"