Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/23/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Unit is functioning properly now. Gas company stated pressure is at 4 inches water column. Calling techline to report pressure test done by gas company. Spoke with Dave, he stated pressure wasn’t the issue, it’s sediment and minerals in the gas burning off. This is normal as the temperatures go up and down the customer will see the orange intermittently 7727413189No further issues at this point."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/23/2020
DRYER MAYTAG MEDC465HW0 Unit making noise. Found issue to be a failing roller and a partial restriction in venting on home side. Replaced rollers and advised customer to clean out venting. No further issues at this point. Yes to survey and leave behind. ; used 1 4392067 (REPAIR) from stock
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Spoke with customer about needing to leave fridge off for 48 hours to allow unit to fully defrost after replacing ice maker. She will talk with her daughter to see when would be a better time so she can secure the food in the fridge. ; schdld next appmnt for 3/27 FRI !
Near Ingram, TX 78025
Tommy B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4816FW2 Unit was unplugged upon arrival. Drain ran for aprons 8 minutes nice owner established. Diagnostics revealed error F8E1. Replaced new water inlet valve to resolve long fill issue. Unit passed automatic test cycle and testing good now. Yes to survey.
Near Ingram, TX 78025
Tommy B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer not going to be available during the timeframe. Rescheduling for availability.; schdld next appmnt for 3/24 TUE !
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator found noise coming from diffuser replaced diffuser no issues no error codes found during testing or operation. Job complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4950HW1 Customer stated that the unit is making a metal on metal grinding noise during agitation. No errors in diagnostics and unit passed the automatic test cycle with no issues. Ran manual testing for spin and agitate and also could not duplicate the issue. Discussed proper use and care as well as loading techniques with the customer. Instructed the customer to take a video and call back if the issue persists.
Near Converse, TX 78109
S. L.
Job Details: 03/23/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Found unit not defrosting tested function and element element good board not putting unit to defrost automatically ordered new board and evap thermistor. Advised customer to leave unit off to not burn up,compressor. Rescheduling 3/25.; ordrng 1 W11253128 (CONTROL ) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/23/2020
DISHWASHER KITCHEN AID KDFE304DWH0 Checked dishwasher found no error codes no issues during operation cycle. No out of the ordinary noise heard. Job complete. Collected service call fee.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/23/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 "Last tech found faulty compressor, confirmed diagnosis SS issue, found compressor went out due to leak at drier. Replaced compressor and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS work sill covered"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Technician did not have proper tool to complete repair. Rescheduling for customer availability.; schdld next appmnt for 3/24 TUE !
Near San Antonio, TX 78233
Ezequiel V.
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found error code F0E5 spoke to customer about issue customer stated issue happened when washed heavy item. Customer stated load and go dispenser did not work. Tested unit no issues with dispenser. No error codes found during testing. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
DRYER LG n/a Customer issue is a low flow error code on dryer. Ran dryer without vent tubing and did not get error code. Cleaned out dryer vent and installed with as few turns as possible. Ran test dry and did not get error code. Unit tested good. Collected SC.
Near Universal City, TX 78148
Shawn W.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Found that the door was not closing correctly. Door hinges are stiff and door seal is not complete. Temperatures good in freezer but slightly warm in fresh food section. I reheated the seal on the fresh food door. Tried adjusting the front leveling as temporary fixes until we receive the parts. Customer explained to me that the installers from Lowe’s flipped the door. It appears they installed it incorrectly and damaged the hinges. The spacing between the freezer and refrigerator door are rubbing on the right side and the fresh food door pops open on its own. I have ordered the parts. Customer also explained that the door was scratched badly on the right side and the Lowe’s installers did a good job of painting it. If the hinges do not fix the issue we might have to order new doors. The doors do not appear to be bent but could have been during shipping and installation. I ordered the parts. ; ordrng 1 2183852 (shim) and 1 2221885 (shim) and 1 225447
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/23/2020
WASHER MAYTAG MHW5630HW0 Swapped out struts as previous damper were broken. Unit testing good now with no further issues.
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW0 Complaint is that unit will work intermittently. Tested washer. No stored error codes. Pulled off console. Found roach infestation in unit. Took pictures of unit. Issue caused by infestation. We can not work on unit. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/23/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Switch harness and spark module were faulty. Replaced both parts to resolve. Upon testing that didn’t resolve the issue. Tested outlet unit plugged into. Found the hot and neutral legs swapped. Recommended to customer to contact an electrician to resolve this issue. Unit is functioning properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78227
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Customer complaint is that the unit is still leaking from the bottom. Ordering drain grommet.; ordrng 1 W10558247 (DRAIN GROMMET)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFG320M0BS3 No one available at Terminal rescheduling to Monday. Holding onto parts.; schdld next appmnt for 3/23 MON !
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Customer complaint was moisture on the vertical heater mullion. Humidity control was off when I arrived and customer stated that they haven’t messed with any settings. Turned the humid control on per Use and Care guide recommendation. Told customer to call us if issue persists.
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/23/2020
WASHER MAYTAG MVWC465HW2 "Received error code F0E2 Oversuds. F2 E1 Stuck Key. F8 E3 overflow condition. F5 E Lid switch fault client had the plug in a energy smart device that when wiggled was causing a hot ground reverse. Ran automatic and manual tests. Washer is fully operational. The outlets are good. I explained to the customer to cease using the old faulty energy smart device. We also went over proper soap levels. He had admitted to using way to much soap. Fully operational, Job complete."
Near Castroville, TX 78009
Justin
Job Details: 03/23/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Tried heating seal, doesn’t really help issue. Need to order and replace seal. ; ordrng 1 W10574476 (gasket-dor)"
Near Converse, TX 78109
S. L.
Job Details: 03/23/2020
WASHER MAYTAG MVWC415EW2 Removed top removed basket removed gearcase installed new gearcase pulley and basket reassembled ran calibration then tested all operations normal.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
WASHER MAYTAG MVWC465HW2 No one available at terminal. Rescheduling to Monday. Holding ont part.; schdld next appmnt for 3/23 MON !
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
DISHWASHER SAMSUNG DW80M2020US Issue was a leaking dishwasher. Adjusted rubber gasket at the bottom of the inner door panel. Watched washer run for 20 minutes with no leaks. Issue appears to be solved.
Near San Antonio, TX 78240
Christian G.
Job Details: 03/23/2020
WASHER WHIRLPOOL MVWX665DW1 Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found shifter malfunctioning and snapping into place. Ordering new actuator.; ordrng 1 W10913953 (actuator)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Issue stated by customer: refrigerator not cooling properly. Found unit blowing around 44 degrees. Opened units vents and found coils full of lint and debris. Cleared vents, unit started blowing at 34 degrees. Unit tests good. Informed customer of survey. Customer paid tax)via check."
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/23/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Frost inside freezer section. Raised freezer door slightly to improve seal. Called techline. Suggest using silicone around edge of liner to improve seal. Sr 77277426304. Ordering silicon. ; ordrng 1 482338 (adhesive)
Near San Antonio, TX 78250
Douglas H.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Last tech found issue with SS. Confirmed that to be a leak in the ss. Replaced drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected P&L"
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/23/2020
WASHER MAYTAG MVWB855DC2 Last trip found faulty electronic control and UI. Replaced both to resolve the issue and calibrated the unit. No further issues at this point. Collected labor. CRP the parts
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/23/2020
REFRIGERATOR IKEA IX6HHEXDSM03 Last trip found faulty controls. Replaced both to resolve the issues. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/23/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Last trip found faulty transformer and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Unit is still under warranty.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/23/2020
REFRIGERATOR SAMSUNG RF263TEAESG "Issue with parts, parts team helping assist with location of ordered components.; schdld next appmnt for 3/27 FRI !"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/23/2020
WASHER AMANA NTW4750YQ1 Checked washer found actuator not switching from agitate to spin ordering new actuator to resolve issue. Collected all fees. No balance due on return. Customer request 8am appointment ; ordrng 1 WPW10006355 (actuator)
Near San Antonio, TX 78251
Richard G.
Job Details: 03/23/2020
VENTHOODS UNKNOWN UXT4030ADS2 Customer complaint is that the fan is not running. Found the fan operational but very slow. Replaced fan. Toro and unit is now operating as designed. Tested to complete. Unit is good to go.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/23/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Customer stated that they turned on the unit yesterday. Residence is not a full-time residence and they only stay during temporary times. Ran diagnostics and unit passed all tests. The icemaker is making ice currently and there are no further issues at this time.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7000DW0 Replaced control board and ui on washer ran calibration no issues all pass. Necked for error codes none found. Job complete.
Near Bulverde, TX 78163
Steven G.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7500GC2 "Checked washer found touchpad not responding, ordered touchpad and control just to be safe; ordrng 1 W11040850 (CONTROL ) and 1 W11043822 (CONSOLE )"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer tripping breaker. Previously replaced heating element(t.stock) replaced wiring harness and control. Unit still tripped breaker. Found unit had shorted new heating element. Reordering element .; ordrng 1 279838 (element,heater), used 1 279838 (ELEMENT) from stock"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/23/2020
RANGE MAYTAG MER8700DS1 Wiring harness does not match again and will need to be submitted to parts team research for research again.; saved tckt
Near Bulverde, TX 78163
Steven G.
Job Details: 03/23/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found evaporator is good frost pattern, found suction line to compressor icing up, compressor doesn’t sound right ordering compressor also; ordrng 1 W11189855 (COMPRESSOR )"
Near San Antonio, TX 78258
Steven G.
Job Details: 03/23/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS1 "Checked ice maker found unit out of freon, replaced bad Evaporator and compressor, vacuumed and charged unit everything checks out ok."
Near Boerne, TX 78006
Colton B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7500GC2 "Issue was a grinding noise from washer. Found coins under the agitator that were contributing to the noise. Removed coins and now unit runs quieter, but there’s still some grinding noise durning spin. Issue believed to be the gearcase starting to go bad. Ordering new gearcase and rescheduling for Tuesday. ; ordrng 1 W10811956 (drum assy)"
Near , TX 78253
Justin
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced door panel, did not see any scratches or dents. Went over survey with customer."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced control board. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: console would reset when unit was baking or when warm air from oven would vent up. Replaced console and wiring harness. Unit tests good. Informed customer of survey.
Near Helotes, TX 78023
Colton B.
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW6620HC0 Issue was a UI console that intermittently would die. Replaced UI console. Unit tested good.
Near San Antonio, TX 78255
Colton B.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL AFD2535DEW Issue is no ice production. Finding issue to be a bad ice maker. Ordering new ice maker to resolve issue.; ordrng 1 W10884390 (icemaker)
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Found unit to have a bad fuse, replaced with truck stock. Unit is heating and working as designed. Collected 228.94. ; used 1 WPW10638608 (FUSE) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: dishwasher had stopped running randomly. Customer found circuit breaker had tripped. When he turned the breaker back on the dishwasher had sparked at junction box. Found ground wires had came loose and made arced on metal. Cut and cleaned wires and re installed. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78230
Steven G.
Job Details: 03/23/2020
RANGE MAYTAG MER6600FZ2 "Checked range after checking temp found right side of cabinet getting hot, took side panel of and made sure installation was in place which it was, talked to tech line and advised me that this normal operation"
Near Adkins, TX 78101
Steven G.
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found assembly broken ordered while refrigerator was running could not hear any noises, everything was sounding normal, will go over unit again when I come back to install part; ordrng 1 W11183656 (ASSEMBLY )"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 "Customer complaint is that the microwave just stopped working. Found the top interlock pushed in and the bottom interlock came off. Will need interlock. Repaired existing interlock so customer can use microwave, ordering replacement.; ordrng 1 W11244494 (interlock)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/23/2020
WASHER MAYTAG MVWB835DC4 Washer lid is cracked near hinge. Replaced lid. No further issues. Tested to complete.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of washer nonresponsive no lights no function. Unplug the washer waited a few seconds plug it back in lights to control board and panel came on canceled function tested unit no error codes found. Started normal wash cycle watched units performance through first few minutes of agitating with wash setting no issues found. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 03/23/2020
WASHER MAYTAG MHWE201YW00 Inspection of unit comes back with error code for drain pump as well as miscommunication between control and UI. Replaced both control and interface as well as drain pump to resolve issue. Job will require authorization. Job will require two technicians it is a stacked unit and small space; rqstng P&A on 1 W10130913 (pump) and 1 W10359218 (console) and 1 W10373842 (cntrl-elec)
Near Corpus Christi, TX 78415
Adam
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW3 Install components calibrated unit ran verification cycle issues resolved. Customer is Spanish-speaking only after trying to get customer to sign tablet three or four times customer never came back to door left home.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/23/2020
WASHER WHIRLPOOL MVWC465HW2 Inlet valve not letting water in. Needs inlet valve. Belt is squeaky at initial spin. Needs belt and pulley.Leslie to see about policy adjust to at least cover parts.Belt. W11239857Splutch. W10721967Val. W11210459; ordrng 1 W10721967 (drive pulley) and 1 W11210459 (valve) and 1 W11239857 (belt)
Near Wytheville, VA 24382
Chris S.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE320M0ES2 The control is getting voltage but isn’t working. There is an f9 error code. ; ordrng 1 W11122560 (cntrl-elec)
Near Aransas Pass, TX 78336
Adam
Job Details: 03/23/2020
OVEN KITCHENAID KOCE507ESS09 Inspection of unit shows microswitch not always being depressed fully which in turn is causing the microwave not to run every time. Replace interlock harness and switch to resolve issue. Job should be double labor it is a built-in oven. Also requesting helper; ordrng 4 461967848881 (switch)s and 1 W10358241 (interlock)
Near Sinton, TX 78387
Adam
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Inspection of unit shows large amount of frost growing on back bottom wall of freezer compartment also air baffle into fridge compartment has large amount of frost growing over as well. Replace evaporator harness fan motor air baffle and control to resolve issue.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11026013 (contrl-box) and 1 W11162983 (diffuser)
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/23/2020
DRYER WHIRLPOOL MEDB835DW4 Motor working hard and causing vibration minutes int the cycle. ; ordrng 1 W11126010 (motor-drve)
Near Vinton, VA 24179
Uriah B.
Job Details: 03/23/2020
LAUNDRY MAYTAG MVWB765FW3 Unable to reproduce noise wheel in home. Cx to try to record woh phone and call back if problem persists. Adjusted right front leg to try to level unit better. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/23/2020
DRYER MAYTAG MEDC215EW1 "Roller shaft. WPW10359270. Needs roller shaft. ; ordrng 1 WPW10359270 (roller shaft,support)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/23/2020
DRYER WHIRLPOOL WED4815EW1 Belt snapped. Needed repair kit. All checks ok after replace. ; ordrng 1 4392065 (dryer repair kit)
Near Salem, VA 24153
Chris S.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Ther is an F7E5 error code indicating the shift actuator is failing. We will order and replace the actuator. I replaced the actuator and checked operation. There was still no operation. I found a break in the j2 pin 2 connector wire. We will replace the wire harness. ; ordrng 1 W11255099 (WIRE HARNESS ), used 1 W10913953 (ACTUATOR) from stock"
Near Troutville, VA 24175
Chris S.
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7040DW0 The drain pump is pumping very slowly causing the water level sensor to throw error code F3E1 ; ordrng 1 WPW10581874 (pump-water)
Near Christiansburg, VA 24073
Chris S.
Job Details: 03/23/2020
REFRIGERATOR LG LFX28978ST00 The compressor is very loud and would need to be replaced. Customer won’t have it repaired.
Near Jacksonville, AR 72076
Doug M.
Job Details: 03/23/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Inspected unit for low water pressure tested incoming supply checked ok,performed service diagnostics found line heater not turn on allowing line to form ice,turned on heat,customer to monitor,customer does have extended warranty,informed customer if this does not correct issue she will have to contact extended warranty company fo proper dispatch"
Near Little Rock, AR 72211
Doug M.
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE320M0ES2 "Replaced oven control and oven sensor due to short not allowing unit to heat correctly,tested unit operation checks ok"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/20/2020
DISHWASHER MAYTAG MDBH979SAB0 "Eplaced control board, control panel, and sensor. Tested to complete. Unit is good to go. Service call/diagnosis were covered previous trip. Parts are covered. Collected labor."
Near Lakehills, TX 78063
Richard G.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DW4 Entered diagnostics and found error codes F6E3 and F6E2 ACU and UI errors. F2E1 UI stuck button. Replaced control and console. Tested to complete. Unit is good to go.
Near Castroville, TX 78009
Richard G.
Job Details: 03/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced both controls. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator found unit not cooling, found bad control board, replaced control checked operation unit working at this time ; used 1 WPW10503278 (CONTROL) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/20/2020
OVEN ELECTRIC (D KITCHENAID KOSC504ESS01 "Replaced trim, vent and screws. Unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/20/2020
WASHER MAYTAG MHW6630HW0 "Customer complaint is that the unit is leaking. Entered diagnostics and found error codes F0E2 oversuds, F8E1 valve failure. Ran automatic test and did not see any obvious leaking. Ordering valves. Customer is going to monitor and try to pinpoint exact leak location while waiting for the valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
Near San Antonio, TX 78218
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found food freezing in refrigerator section, found bad damper control, replaced damper checked operation unit working normal now ; used 1 W10196393 (CONTROL ) from stock"
Near San Antonio, TX 78237
Richard G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced auger motor. Tested unit, auger motor hums but still fails to turn. Called techline for assistance. Found wiring harness to be broken between the control and the cabinet at the wire connecting to the auger. Ordering wiring harness.; ordrng 1 W11396386 (WIRING HARNESS)"
Near San Antonio, TX 78209
Steven G.
Job Details: 03/20/2020
WASHER ROPER RTW4516FW2 "Checked washer found unit not getting hot water, replaced bad water valve checked operation unit working normal now"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EW3 "Customer complaint is that the burners on the stovetop will overheat when on a low setting and the oven will also overheat in some areas and others it will not heat well at all. Entered diagnostics and found no error codes. Unit has thermal limiters on the burners. Ordering infinite switches, control panel, and bake element.; ordrng 1 W11122557 (cntrl-elec) and 1 W11182108 (elmnt-bake) and 2 WP3148953 (switch-inf)s and 2 WP3149404 (switch-inf)s"
Near San Antonio, TX 78239
Steven G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked refrigerator customer complaint is smelled smoke inside refrigerator removed and checked fans and motors, found installation had fallen on defrost element and smoked cleaned installation checked operation unit is working normal now"
Near San Antonio, TX 78233
S. L.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED6620HC1 Removed top front and drum replaced UI and control board then replaced cutoff kit and thermistor and ran diagnostics completed all steps and ran test found cycles longer heating to 165 at exhaust. All operations normal.
Near Lakehills, TX 78063
Richard G.
Job Details: 03/20/2020
DRYER MAYTAG MEDB765FW0 Replaced control but still receiving power failure. Ordering harness and UI .; ordrng 1 W10907915 (harns-wire) and 1 W11089306 (overlay)
Near Schertz, TX 78154
Steven G.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EW3 "Checked range found upper burners working but oven is not, checked and found bake element not getting 220 volts replaced bad control board checked operation unit is working normal now"
Near Elmendorf, TX 78112
S. L.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW3 Removed top removed old basket replaced gearcase dampers and basket install new washplate calibrated and tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 03/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Removed cabinet replaced cabinet replaced turntable ring drive and turntable tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/20/2020
WASHER MAYTAG MVWC565FW2 "Checked unit no errors all components are working, called tech line they are closed,for training for next 2 hours. Called Trade Partners spoke to Carly SR number 7727065623 let them know that unit is performing as designed and no repair is needed customer wants unit exchanged advised her that this is not my decision and unit is working as designed."
Near Kirby, TX 78219
Steven G.
Job Details: 03/20/2020
DISHWASHER MAYTAG MDB7749AWQ2 "Checked dishwasher unit was dead, replaced BIMETAL after replacing air baffle unit still leaking water at left corner ; ordrng 1 8534952 (accumulator assy), used 1 W10258275 (BI-METAL) from stock"
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced damper control due to it opening found frost build up at evap. Defrosted evap no further issues found. Ran diagnostics test no error codes found during testing. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW7000DW2 "Issue was a bad gear case. Had to break wash plate to remove it. Replaced gearcase,wash plate and agitator nut. Unit tested good."
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/20/2020
COOKTOP ELECTRIC WHIRLPOOL WCG55US6HS00 "Last trip found faulty regulator, replaced regulator to resolve. Didn’t fix the issue. Called techline spoke with Kurt. He stated the only thing that can cause this issue with the unit is the regulator and since that has been replaced it’s due to incoming pressure. He advised to have customer contact the gas company. 7727413189No further issues at this point for me."
Near , TX 78056
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Job was completed, dishwasher is draining properly. Spoke with customer."
Near Stockdale, TX 78160
S. L.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Found F6 E2 error code and when plugged unit in found small spark from power plug at outlet. Checked polarity it was good Called tech line spoke to Liam SR number 7727418413 he advised this is normal when you first plug unit in checked connector at UI have 5v DC and harness is good need to replace UI called safety spoke to rescheduling 3/26. Called safety spoke to Theresa SR number 7727383019.; ordrng 1 W11135391 (Ui)
Near Lakehills, TX 78063
Justin
Job Details: 03/20/2020
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Calling techline to assist, Ed from techline is assisting. 7727413930 found the issue to be either the harness or motor. Found harness going to motor slightly not seated properly, reseated and tested to complete. Also found connector on control board slightly loose as well, all issues have been fixed. Unit is good to go."
Near Floresville, TX 78114
S. L.
Job Details: 03/20/2020
MW-HOOD COMBO SAMSUNG ME21M706BAG "Found c-10:error code ran diagnostics and per tech sheet advises to replace gas sensor ordering board as well. Parts under limit of cost rescheduling 3/26; ordrng 1 DE32-60011A (sensor,humidity) and 1 DE92-03928C (CONTROL)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated: third rack slide arm damaged. Found wheel had broken off. Replaced track. Unit tests good.
Near La Vernia, TX 78121
S. L.
Job Details: 03/20/2020
FREEZER WHIRLPOOL WZF79R20DW03 Opened box to door and found scratch snapped photo went to talk to customer she advised me that door is not problem but problem is cabinet is dented in and she states issue was there when she 1st bought unit snapped pictures here as well called Tech line spoke to Andy at Tech line SR number 7727419316 determined this is not functional failure and unit is working as designed called Trade Partners spoke to Melinda same SR number updated her on issue. Advised customer to contact Lowes.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Spoke to customer and she said builder is going to replace unit. Does not need service.
Near Bandera, TX 78003
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Used sealer gum to fill gap, will monitor leak to see if this fixes issues."
Near Medina, TX 78055
Justin
Job Details: 03/20/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Calling techline about issues, Bryan is assisting said he is leaning towards water level sensor. Pump is dead again, File number 7727415482."