We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 07/26/2021
Found that suspension is making an odd noise ordering suspension along with the actuator returning with splutch; ordrng 1 W11130362 (Suspension) and 1 W10913953 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/26/2021
Customer stated unit leaking from rc compartment. Found cause to be a bowed drain pan in rc compartment. Unit would need drain pan kit. Ordering drain pan kit to resolve the issue. Scheduled for soonest availability. Customer stated that they have extended warranty through Home Depot. Advised that we would need a proper dispatch from the warranty company to work it under warranty. Customer stated going to call warranty company to get a proper dispatch for repair. Advised AE of this so we can attach dispatch.. ; ordrng 1 W11457241 (Drain pan kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Cibolo, TX 78108
Zachary
Job Details: 07/26/2021
Checked refrigerator customer stated unit reached proper temperature after 24 hours then started losing temperature after day 2. Customer unplugged after day 2 so new compressor is good. I do not have a black light so was unable to actually locate leak since dye drier was installed. Both evaporator and condenser are available. Ordering both and requesting SS tech. Unable to reschedule due to unknown availability of SS techs.; ordrng 1 W11407409 (Evaporator) and 1 W11233073 (Condenser)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/26/2021
"I replaced the valve, the spark module and the cooktop. We still have an intermittent problem with the front burner. I tested with pans on top as directed by Cathy at Whirlpool Tech Line. I called Whirlpool Tech Line once again and spoke with Cathy. She is building a report and wants me to go get a reading on the water column pressure between 5-14 WPC. And they want the orifice number on their own part. SR# 7721018314. I called our customer to explain what Whirlpool wants to do, what Im going to do and to schedule.; ordrng 1 W11233074 (Wiring harness with switches) and 1 W11162730 (Module, Spark DSI) and 1 W10809927 (Harness Cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Richard G.
Job Details: 07/26/2021
"Replaced auger motor, icemaker, and valve. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 07/26/2021
Customer stated that refrigerator was making loud noise and freezing had frost in the back where evaporator fan is. Found issue to be evap defrost. Customer wants to schedule appointment for the 9th of August due to they will be out of town. They also asked to please have early appointment they go to work at 11am. ; ordrng 1 W11334745 (Evaporator fan motor and harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 07/26/2021
"Issue was that unit temps were not right and rails getting stuck. Defrosted rails and remolded gasket. Replaced control board for temperature issues. Customer will monitor temperature and report back. "
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/26/2021
Our customers gasket was popped out. They keep having to place it back in. I replaced with a new one.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Michael
Job Details: 07/26/2021
"Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no giving the error code and working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Corpus Christi, TX 78410
John L.
Job Details: 07/26/2021
"Installed gasket, gasket nut only issue on this unit. Slaves have a lot of resistance to them and not allowing door to close properly. Will need to order and replace lights to resolve issue.; ordrng 2 W10860513 (slide)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH
Near Corpus Christi, TX 78412
John L.
Job Details: 07/26/2021
"Installed components, tested after installation. No leaks, issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Port Lavaca, TX 77979
Michael
Job Details: 07/26/2021
"Installed the actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 07/26/2021
"Installed components, issue has been resolved."
We serviced a
JENN-AIR ICEMAKER
Model JIM158XYRS1
Near Rockport, TX 78382
John L.
Job Details: 07/26/2021
"Installed evaporator, vacuumed and charged unit. Unit is making ice. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ingleside, TX 78362
John L.
Job Details: 07/26/2021
"Installed separator, tested. Issue resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Michael
Job Details: 07/26/2021
"Installed actuator and belt, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/23/2021
I discovered that we did not have the part needed in my van. I contacted the parts department to locate. I contacted DH for permission to force reschedule. I contacted our customer to inform them and apologize. ; schdld next appmnt for 7/27 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Schertz, TX 78154
Chris S.
Job Details: 07/23/2021
Customer stated top rack was hitting top blade. Found issue to be blade needed to be pushed up tested rack not hitting blade anymore everything working as designed. Yes the survey.
We serviced a
UNKNOWN VENTHOODS
Model UXT5536AAS3
Near Schertz, TX 78154
Chris S.
Job Details: 07/23/2021
Customer stated the vent hood buttons popped in. Found issue to be that buns were installed right fixed issue tested unit everything working as designed. Customer said yes to survey.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/23/2021
Issue is that customer gets the close door error occasionally. Ordering new interlock kit per service pointer. ordrng 1 W11244490 (Interlock kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Converse, TX 78109
Zachary
Job Details: 07/23/2021
"Replace FC LED module, and all lights are now working as designed. Fortunately did not have to replace any of the RC modules."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78213
Jim G.
Job Details: 07/23/2021
Verified a damaged gasket. Replaced seal. However there is another issue with the other refrigerator seal. Will return to replace that as well. ; ordrng 1 W10830162 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/23/2021
"Issue was a leaking washer. Finding issue to be a cracked tub. 2 of the shock absorbers have been sheered off as well. Customer will get a new washer. Head of maintenance would like to be billed, passing his info on to SM."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Jim G.
Job Details: 07/23/2021
Ive verified issue is due to faulty actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB06
Near San Antonio, TX 78216
Jim G.
Job Details: 07/23/2021
Varied an obstruction at the drawer. Cleared it. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/23/2021
Installed new start switch. Unit staring. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/23/2021
Tested unit. F1E0. Need new control. ; ordrng 1 W11528177 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78211
Jesus C.
Job Details: 07/23/2021
Wiring damaged on terminal block. Needs terminal block. Estimate 65 for labor. Part 13. Ill order new block. ; ordrng 1 WP3397659 (Terminal)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78210
Jesus C.
Job Details: 07/23/2021
Installed new UI and control. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/23/2021
Service test 97 ice maker water valve fill test revealed FF Service test 120 for ice maker did nothing and displayed 02. I replaced the ice maker. I checked to make sure the water valve was working. Unit is now fully functioning as designed. I tightened up the handles for our customer. They said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/23/2021
"Our customer is having problems with the the RC ice maker working and they did not know they had a FC ice maker. That had never made ice. I found the temperatures in the fresh food section at 49-52 F and the freezer was at 22-31F. This is not cold enough to make ice. I found the temperatures set way to low at 33F RC and -5 F FC. I reset back to manufacturer recommended levels. The freezer compartment evaporator is all frozen up. As well the fresh food section evaporator is frozen up. It is to the point that the damper between the refrigerator compartment and the deli drawers cannot get proper air flow. On test 5 the compressor was not providing a amp draw on 02 or 03. In test 6 the defrost heater test was showing sensor short 01 but eventually displayed 03 for pass. I could not hear the defrost heating. On test 36 the ice box fan is not working. On test 56. No errors on ice maker test. On test 57 for ice maker harvest the ice maker is working fine. On test 45 for ice maker fill you could hear the valve initiate but no water was filled. No manufacturer errors in test 66. I spoke with DH to see if we have a possible sealed system issue. He told me we likely have a bad Invertor start device and a possible bad UI. Called Bruce. Refrigerator evaporator, ohm out thermistor, check drain pan , check gaskets. Test . Service pointer w11092686. I spoke with DH again we will need to replace the main control and the UI which monitors temperatures. Parts ordered. One part is out of stock currently.; ordrng 1 W11387384 (Assembly User Interface) and 1 WPW10675033 (Main Control)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Selma, TX 78154
Chris S.
Job Details: 07/23/2021
Got to customer house and UI was wrong UI for microwave oven. Reordering part part is out of stock.; ordrng 1 W11297728 (console)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 07/23/2021
Replaced the fault sump motor assembly however the issue persisted. After conferring with techline Andrew SR# 7731324214 and verified voltage was correct therefore the part is faulty. ; ordrng 1 W11416362 (Sump motor assembly)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Adkins, TX 78101
Chris S.
Job Details: 07/23/2021
"Customer stated that refrigerator had moisture in fridge and freezer. Found issue to bad door seal and customer also said water leaking from the front found issue to be clogged drain hose. Fixed drain hose issue ordering door gaskets. ordrng 1 241786006 (gasket,door frz) and 1 241786005 (gasket,door ref)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near Converse, TX 78109
Chris S.
Job Details: 07/23/2021
Replaced valve and dispenser seal . Everything working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Adkins, TX 78101
Chris S.
Job Details: 07/23/2021
Customer stated that freezer was leaking from the back. Found issue to be restriction. Ordering dryer. Need SS tech to finish repair.; ordrng 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Jim G.
Job Details: 07/23/2021
Joel SR# 77311321663 I documented with techline the issue. I secure the thermistor in the correct position. They advised to set freezer at lowest
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Converse, TX 78109
Zachary
Job Details: 07/23/2021
Replaced inlet tube. Leak is no longer present. Tested water dispenser and refrigerator is now working as designed. Informed customer to get at least a gallon of water out of dispenser and dump first tray of ice.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Zachary
Job Details: 07/23/2021
Replaced inner door glass of upper oven and it is now working as designed. Customer said since Ive been gone oven has displayed a new and separate issue. Oven is now displaying F1E1- upper RTD not calibrated. Attempted to clear code seeming that it may have been from door being broken. Ran automatic test and it tested fine. Error code still comes up after calibration. Control board is now necessary to resolve new and separate issue.; ordrng 1 W10878844 (Control board)
We serviced a
MAYTAG THIN-TWIN 24' LE
Model MHW8630HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/23/2021
The model number sent was for the dryer. The washer information follows and I have updated it Model Number: MHW8630HW1 Serial Number: C94450205 our customer is having problems with the unit draining and it has been leaking out the front. I ran diagnostics and received error code F0E2. Over suds. I ran load and test cycle function for each load. The drain pump is working but very labored. It had been pushing a lot of hair. The drain pump will need to be replaced. I did not see any evidence of the below leaking. I saw no leaks through all testing. I went over with our customer the need to clean the hair and debris out of the below regularly. This will help prevent any intermittent leaking. I offered to change the below but our customer decided to try the cleaning technique instead. Part ordered.; ordrng 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Richard G.
Job Details: 07/23/2021
Customer complaint is that the unit is not cooling in the refrigerator section and the freezer section is covered in ice. Will need evaporator harness for repair.; ordrng 1 W11399425 (Harness)
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/23/2021
"Replaced valve to resolve gas leak issue. Ran gas sniffer after installation, no leak detected. Unit tested good. "
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78245
Richard G.
Job Details: 07/23/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78223
Chris S.
Job Details: 07/23/2021
Replaced hes element. Tested unit everything working properly. Yes to survey.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC6FS0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/23/2021
"Customer complaint of unit making noise when operating. Found issue to be fan blade set slightly too high and the aluminum tape in vent box not fully set, had a slight flap. Adjusted fan blade and secured all tape I could reach to resolve the issue. Unit testing good now with normal noise. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Boerne, TX 78006
Douglas H.
Job Details: 07/23/2021
"I customer stated unit not dispensing water and ice not being made, also when unit attempted to make ice water shot from the top the unit. Found cause of ice maker to be clogged fill tube that blew a hole. Ordering fill tube to resolve that issue. Water dispenser issue was a clogged filter. Customer had a new filter, installed new filter to resolve that issue. Unit now dispensing water. Advised to pull 3 gallons of water from dispenser prior to drinking water from unit. Scheduled for soonest availability. ; ordrng 1 W11415785 (Tube water)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS03
Near San Antonio, TX 78254
Richard G.
Job Details: 07/23/2021
Replaced door. Tested to complete. Door is now staying closed.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Boerne, TX 78006
Colton B.
Job Details: 07/23/2021
"Even after breaking wash plate it would not come off. Ordering new tubs and associated parts to resolve issue. Parts need autho. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11385424 (Retainer) and 1 W10528947 (Hub) and 1 WPW10215093 (Filter), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Colton B.
Job Details: 07/23/2021
"Replaced door to fix broken heater wire issue. Replaced door, but new door has dent. Reordering and returning. Will call customer when part comes in.; ordrng 1 W11254957 (Door) and 1 W11330486 (UI)"
We serviced a
KITCHENAID VENT HOOD
Model UXL6036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/23/2021
Last trip found broken switch slide and broken switch cover. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 07/23/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Richard G.
Job Details: 07/23/2021
Customer complaint is that the bake burner is not igniting.Replaced igniter. Control not needed. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78217
Shawn W.
Job Details: 07/23/2021
Our customer has a noise that is happening 80 percent of the time and it is on more the. It is off. The sound was not happening during my visit up to this point. The temperature in the freezer section was at -7 F and 42 F in the fresh food section. I ran diagnostics and was able to replicate the sound in test 102 for the condenser fan and compressor. I pulled off the back panel to investigate. Ultimately I found that the warming label on the power cord was tapping against the wall from the flow of the condenser fan. I taped it off and zip tied WPW10339879 it away from the wall. Noise is now gone. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
JENNAIR RANGE
Model JGD3536GB00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/23/2021
"Model Number: JGD3536GB00 Serial Number: DA515164. Our customer is having a problem with the electrodes sparking intermittently when the left burner is on. There is a trend of this with this model. I tightened down the screws on the left front burner. We have a grounding problem. We will need to replace the burner, electrode and spark module. Parts ordered.; ordrng 1 W10876259 (Ignitor) and 1 W11084064 (Burner left front) and 1 WPW10475150 (Spark module) and 1 W10861397 (Harness)"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/23/2021
Last trip found faulty lower door latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 07/23/2021
Arrived at location found that there is nobody at the office can I get a hold of anybody; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Sebastian
Job Details: 07/23/2021
Falmouth the water regulator is working just fine the actuator needs to be changed out on this model; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near San Antonio, TX 78230
Sebastian
Job Details: 07/23/2021
Replace the water filter housing assembly removed air from unit
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 07/23/2021
Customer no longer has this unit it has been changed out
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DP02
Near San Antonio, TX 78248
Sebastian
Job Details: 07/23/2021
Replace the user interface along with the control tested unit and double checked microwave function for the customer unit working as it should
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78210
Sebastian
Job Details: 07/23/2021
Confirm that unit needs control reporting to safety unit begins to spin at high speeds wihen powered on skipping the other functions. Reported with safety control board is on back order theyre going to try to expedite; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Victoria, TX 77904
Michael
Job Details: 07/23/2021
"It making ice per customer. The the ice maker, its rotating properly and calling for water but its not receiving any water, there is good water pressure the at house valve? Go ahead and reschedule the ice maker, ordered the inlet valve, please reschedule the customer when the parts come in ; ordrng 1 W11455388 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Goliad, TX 77963
Jim
Job Details: 07/23/2021
"Customer states that washer got stuck between wash and rinse cycles, and is making loud noise before spinning. Pulled codes, only code was F8E1 (long fill). Cleared code, place into automatic mode. No problem found. Put into manual mode. No problem found. Explained that I cant fix what I cant find. Explained that if within 90 days it does it again, get a video of it and call us for service."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/23/2021
"Off balance and clothes are still wet at the end of the wash cycle. The customer said she had warranty but would need to find her paperwork and will call them. F0E5 off balance load detected error code, cleared error code. Tested the spin cycle, the wash plate is spinning freely, the HUB is stripped out therefore not grabbing the basket. Ordered the HUB and the wash plate ; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (HUB)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near Corpus Christi, TX 78414
John L.
Job Details: 07/23/2021
Installed control board and start device and cap. Unit turned on and has regained function. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77901
Michael
Job Details: 07/23/2021
"Installed the timer and motor, the appliance is heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77901
Michael
Job Details: 07/23/2021
"The customer said it still wasnt working. F8E1 long fill/no fill error code, cleared error code and tested the inlet valve, it has good water pressure on both sides. Confirmed the pressure hose didnt have any kinks, cuts or obstruction. Ran a complete normal wash cycle for the customer. The appliance completed the wash cycle, the appliance is working normal. It is possible this is user error"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Goliad, TX 77963
Jim
Job Details: 07/23/2021
"Called TechLine, spoke to Chris(SR7731324168). Found sheet on how to install adjuster kit. Install, and test dishwasher for proper operation. Operating as designed."
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Corpus Christi, TX 78410
John L.
Job Details: 07/23/2021
"Was prepping unit for installation of new lid lock, found connector to lid lock no longer fully inserted into connector on control board. Make sure connector was locked into place then tested, lid like functions. Ran test cycle to verify function, issue has been resolved."
We serviced a
MAYTAG WASHER
Model MHWE300VW10
Near Victoria, TX 77905
Jim
Job Details: 07/23/2021
"Install drain pump and door lock. Call TechLine, speak to Chris (SR7731322155), who took me through the diagnostic test to ensure proper operation of washer."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Jim
Job Details: 07/23/2021
Install new lid and test. Washer working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stockdale, TX 78160
Chris S.
Job Details: 07/22/2021
Customer stated that dishwasher was leaking. Found issue to be bad seal on motor. Ordering motor and part is out of stock.; ordrng 1 W11416362 (Motor sump)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near San Antonio, TX 78230
Sebastian
Job Details: 07/22/2021
7731318694 Changed out both parts unit still not lighting up called tech line for assistance spoke with Adrian confirmed that royal relay on control is malfunctioning not getting any voltage to the spark module control board shows one available in Washington not exactly sure did not guarantee with customer that part was going to be available told customer its most likely on back order customer to call Whirlpool; ordrng 1 W11258611 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/22/2021
7nit not under warranty. Customer will call if they want to continue repairs.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HB00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/22/2021
"Replaced center front burner, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Comfort, TX 78013
Colton B.
Job Details: 07/22/2021
Issue was that unit was not washing. Found actuator slipped off of pulley. Ordering new actuator and put the old one back on for a temporary fix. ; ordrng 1 W10913953 (Shifter)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/22/2021
"Replaced console to resolve light issue. Lights still stuck on. Found F6E9 error code this time, ordering new control with power supply to resolve issue. Rescheduling for a week out. ; ordrng 1 W11179310 (Control with power supply)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/22/2021
I replaced the damaged strike. Unit is now fully functional.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/22/2021
I replaced the bad shifter with new re-engineered shifter. Cleared error codes and ran calibration. Ram manual test mode and isolated agitate and spin to test. Both passed. Went back into diagnostics to test for errors. No errors found. Unit is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 07/22/2021
Put rack stop on and front left wheel could still pop out if you move rack to the right. Replaced with new version of rack adjuster kit. Dishwasher is now working as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/22/2021
"Replaced drain pump, new drain pump sound better. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/22/2021
Customer dropped bucket of nails in washer. Removed nails from tub and pump. Drain pump is working. Unit spins and agitates. No further issues. Job complete.
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/22/2021
Installed new drier. Unit holding pressure. Will need to reschedule to check for leaks.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/22/2021
I replaced the belt with a new one. Went into diagnostics and found no errors. Isolated the spin on high and low in manual test mode. The sound is gone. Unit is fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/22/2021
Last trip found faulty lower ice maker and faulty dual valve. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. 24 hr for ice production
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model UN324A-1A
Near Pipe Creek, TX 78063
Justin
Job Details: 07/22/2021
"Replaced overlay and switch, tested to complete. Compressor is showing to be on, will have customer monitor for the next 24hours."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 07/22/2021
F0e2 error code. Ran diagnostics test. Found Hot and cold switched. Flipped supply. No further issues during testing. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/22/2021
Found that the float switch assembly is damaged block was popped out all the way causing the unit to not start as it should place a float the end as well as I could unit is still damaged and will potentially pop back out charging just above cost for each part as customer has paid a large amount into the unit for their sump just to washes ago. Ordering float and switch assembly; ordrng 1 W10077871 (Float) and 1 8193506 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 07/22/2021
Replace gaskets after heating them up with heat gun unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Bulverde, TX 78163
Jim G.
Job Details: 07/22/2021
I verify the console is faulty. Will return to repair. ; ordrng 1 W11478525 (UI facia)
We serviced a
LG WASHER
Model WM8100HVA
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/22/2021
Second tech needed. ; schdld next appmnt for 8/4 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78240
Sebastian
Job Details: 07/22/2021
Customers concern is moisture in the freezer section and found evidence of this used heat gun to form gaskets found that gaskets are still rough and not making good connection must order door and hinge also ordering diffuser; ordrng 1 W10901054 (Hinge) and 1 LW11202405 (Door) and 1 W11164593 (Damper)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/22/2021
I verified hinges were malfunctioning. The console has gaps in it. Forming in the display. ; ordrng 2 W10639067 (Hinges)s and 1 W11297709 (Ui Console)
We serviced a
SAMSUNG DRYER
Model DV48J7770EP
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/22/2021
i verified proper voltage and that the heater was engage. I verified that the dryer vent was constricted. I advised using a rigid venting and also to be careful when positioning the dryer.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78247
Zachary
Job Details: 07/22/2021
"Checked washer, found error codes F8E3- overflow, F9E1- long drain, F0E1- load in drum during clean wash cycle. Complaint is washer is not draining. Removed both front door panel, top and back panels. Opened up drain trap found coins, a screw, some trash. Noticed water slowly coming from tub clean out still, removed grommet from tub, found debri clogging it perfectly. Put machine back together. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed. Educated customer on wash procedure and to not have any small objects in wash."
We serviced a
WHIRLPOOL DRYER
Model MEDC5077640
Near San Antonio, TX 78247
Zachary
Job Details: 07/22/2021
Checked dryer and it was working as designed. No issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/22/2021
Our customer had no problems with the ice maker since my previous visit when I disconnected the deli control. I replaced the deli control. Unit should produce ice more consistently now.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/22/2021
I removed the back panel and replaced the temperature sensor as well as the control board. Reassembled unit. Tested. No errors in diagnostics. Bake and broil element passed. Unit is now fully operational.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/22/2021
I replaced the 4 bezels that had become loose with new ones by cleaning and drying the surface so the glue would stick well. Unit is now fully operational.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
Chris S.
Job Details: 07/22/2021
Replace dryer repair kit wheels were corroded. Tested unit everything working properly.