Near San Antonio, TX 78256
L
Job Details: 11/20/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue door was damaged and missing handle and glass door. Put on missing parts on door. Put door on. No more issues. Job complete.
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED5620HW0 Unit still not heating. Next step in troubleshooting is ACU. Ordered acu.; ordrng 1 W11298841 (CONTROL PANEL )
Near San Antonio, TX 78260
Steven G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 "Checked refrigerator found unit has a bad control board WPW10366605, customer is going to replace part herself."
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the refrigerator keeps making a clicking noise. Clicking noise coming from control board and powers everything down for a few seconds before coming back on. Order control board repair kit from service pointer. On return trip Quoted customer for P&L. Collected service call. Gate code is 1963.; ordrng 1 W10801766 (cntrl-elec)
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/20/2019
COOKTOP GAS KITCHEN AID KGCU482VSS00 Replaced IGNITOR unit operating properly now
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit display don’t work, disconnected power and reconnected power for temporary fix, ordering new control panel to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
DRYER MAYTAG MED8630HW0 Replaced panel. Issue resolved. Survey prepped FCC.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 "Calling techline per notes. Spoke with Cathy, she asked average temps. Gave average temp of 37 in RC and 25 in FC. asked the wattage draw. Found wattage draw of 90. Use nitrogen and don’t use over 140 psi. No parts at this time. Steve sending me nitrogen system.; schdld next appmnt for 11/22 FRI !"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 "Replaced drive pulley, actuator, gearcase, drive belt, and capacitor. Ran unit through calibration. Ran unit through automatic test, all steps passed. Tested to complete. Unit is good to go."
Near Boerne, TX 78015
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Customer complaint was shattered inner glass on oven. Replaced glass to resolve issue. Unit tested good.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW4955HW1 Will have to reschedule customer. ; schdld next appmnt for 11/21 THU !
Near San Antonio, TX 78254
Christian G.
Job Details: 11/20/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer states contractor resolved issue.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
RANGE WHIRLPOOL GR448LXPQ2 Customer states that the issue is the unit is not heating adequately. Tested this by asking customer to put water to boil. Customer uses low settings. Checked the voltage to the unit and the burners. Unit is testing good at this time.
Near San Antonio, TX 78249
Ivan B.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 The model number was input incorrectly causing for the wrong repair parts list in service matters which caused the incorrect parts to be ordered. Ordered correct parts and rescheduled.; ordrng 2 W10515057 (LED ASSEMBLY TAPERED )s and 1 W10515058 (LED ASSEMBLY )
Near Kerrville, TX 78028
Sherman
Job Details: 11/20/2019
WASHER MAYTAG A112 Had to find in 92 pages of parts to find. Found issues with unit no leaks. Unit is functioning as designed.
Near San Antonio, TX 78250
Justin
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 "Found F8E1 stored in system, found drain hose way too far inside drain port. Made adjustments and tested in diagnostics, running automatic testing to see if any codes pop up again. No codes popped up, but ran a cold wash and valve is not showing a steady stream of water. Will order and change out water inlet valve. ; ordrng 1 W11127357 (housing)"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator, found refrigerator not programmed for usage. Programmed refrigerator unit working as designed. Compressor running and refrigerator is cooling. Job complete."
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 Issue was unit making noise. Found bad gear case. Rallies gear case. Check for other issues. No other issues. Unit not making anymore noise during cycle. Job complete
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFG525S0HS1 Replaced active hinge. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
WASHER MAYTAG MVWB865GC0 "Checked washer found outer tub is cracked at bottom back, will need double labor on this call ; ordrng 1 W10512161 (tub asm)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DC3 Tested washer. Error code F5E2. Door latch is bad. Ordering new door latch. Washer lid opening too far back. Will order new hinges. ; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787880 (latch)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Unit is testing good at this time with no issues. Customer complaint is the unit is not heating evenly. Found no problems with the unit.
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL RBS305PDQ16 "Customer problem was a damaged broil element. Customer already had new broil element ready to go, just asked that I install it. Installed element, unit tested good. Collected service call and labor."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 Replaced control. Powered on unit and it operated normally. Entered automatic test and all steps passed. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Issue is no blower motor operation. Replaced switch, still no life on the blower motor. Called techline who suggested that the first blower motor that we installed was faulty. Ordering a new one to resolve. Item is PSP.; ordrng 1 W11083804 (motor-blwr)"
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2019
DISHWASHER JENNAIR JDB1105AWS "Found unit not draining correctly, unit is pushing water through showing unit to have a good motor. Unit is not installed correctly so the side brackets are not holding unit in place. Running unit through diagnostics again to see if the drain section drains automatically or not. Calling techline to assist with troubleshooting, Kevin is assisting. Unit is flashing a bad thermistor code. Kevin had me check the thermistor from board found 11.5kohms. Showing good thermistor bad board. Collected 175, balance is 309.86; ordrng 1 WPW10218836 (cntrl-elec)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced motor sump assembly. Issue resolved. Survey prepped. FCC.
Near San Antonio, TX 78249
Christian G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Issue stated by customer: fridge making grinding noise by air filter. Replaced diffuser/baffle. Unit test good. Informed customer of survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
WASHER MAYTAG MHW6630HC0 Siphon separator became dislodged causing water to splash outwards. Realigned part. Issue resolved.
Near San Antonio, TX 78240
Christian G.
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB4949SDE3 "Issue stated by customer: dishwasher goes to pre rinse, but doesn’t wash. Stops after 5min. Detergent dispenser leaking also. Replaced dispenser and control. Ran unit through diagnostic test. No error codes. Unit test good. Informed customer of survey."
Near Converse, TX 78109
Jim G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced gaskets (cover was not the correct size but not needed after all). Issue resolved.
Near San Antonio, TX 78212
Steven G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSRB25FKSS01 "Checked refrigerator found water leaking at valve and bad ice maker mold peeling, replaced parts checked operation unit is working normal now ; pckd up 1 WPW10445062 (connector)"
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED75HEFW0 Checked dryer. A connection on the ccu had come loose. Reconnected and unit working properly. No further issues at this time.
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
OVEN ELECTRIC (D JENNAIR JJW8630DDB Issue was ovens temperature not matching the temperature in display. Found both oven need to be calibrated. Calibrated both ovens. Set it up for 400 in display and temperatures read 400 in thermometer for 10min. Advise costumer that sensor might night to be replace since service pointers. Said the oven control software has been modified and the sensor changed from a straight to a 90 degree bend sensor. If costumer calls back order 2 sensor for that call. Job complete. Service fee collected.
Near San Antonio, TX 78233
S. L.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found air leaking from filter housing causing water discoloration and hammer noise. Customer just replaced filer upon removal filter filter stuck in housing. Went to parts house picked up housing and filter. Replaced filter and housing tested no leaks all operations normal. No email provided.; pckd up 1 EDR2RXD1 (water filter) and 1 W11194438 (HOUSING)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Called techline spoke with Robert he advised to replaced left fridge with dispenser assemblySR 7726424919 ordering door; ordrng 1 W11301204 (dor-fip)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Ran diagnostics testing got error code F6 E0, communication error. Ordering parts ui board and main board.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS "F37 F58 7726428613 after replacing both modules in the user interface, the error codes were revealed. Tech line could not assist in identifying the issue. They recommended a senior tech or second opinion.; saved tckt"
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 Running unit through diagnostics with leak proof sheet underneath. No codes stored in unit. Placed leak sheet to have customer look for where the water is coming from after a full load.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2019
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Called tech line spoke to David he said to reorder oven racks. All racks are psp ordered; ordrng 2 W11242906 (RACK)s and 4 W11256305 (OVEN RACKS)s
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
DRYER WHIRLPOOL WED4815EW0 Found bad element on unit. Replaced with truck stock and tested to complete. Went over survey with customer and leave behind. No email to add. ; used 1 279838 (ELEMENT) from stock
Near San Antonio, TX 78240
Christian G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: sliding mechanism making loud grinding noise. Replaced full bracket mechanism and still making grinding noise and hard to open/rough closing. Referred customer to installation company as there are wide dents on both sides of unit.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Customer said the ice maker is making ice intermittently. Spoke to field supervisor and recommended a compressor.; ordrng 1 WPW10605286 (compressor)
Near Converse, TX 78109
S. L.
Job Details: 11/20/2019
DISHWASHER KITCHENAID KDTM404EBS3 Found sump assembly not connecting to lower spray visible damage on sump. Found error code for diverter motor and owi sensor. Checked sensor no issues ordering sump motor assembly since upper sump and diverter both need to be replaced and ordering main control to correct owi issue. Rescheduling Monday 11/25.; ordrng 1 W10673257 (pump&motor) and 1 W10913613 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the water will dispense, but the icemaker doesn’t work. Ran unit through diagnostics, icemaker runs through harvest, but makes a grinding noise, and the motor runs during icemaker fill test but doesn’t fill. Ordering dual valve and icemaker.; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2019
FREEZER WHIRLPOOL WZF34X16DW04 Customer stated that the issue is that the unit is tripping the breaker and heating and cooling intermittently. Ordering control to resolve issue.; ordrng 1 W11253128 (contrl-box)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW4 Ran diagnostics and received error codes F9E2 F0E3 F2E1 F5E1. Customer stated that the issue is that the unit will not complete cycles and will sometimes leave excess water after the spin cycle. Reviewed the use and care guide and proper loading and washing procedures in order to ensure proper unit function. Left instructions for customer to call if issue persists using the recommended wash procedure.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WFL98HEBU0 Installed new water valve. Ran diagnostics test. No issues during testing. Unit is working properly. Collected payment for labor and part. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2019
DISHWASHER KITCHENAID KDTE304GPS0 Dishwasher will fill and drain but will not wash. Needs new pump and motor. Ordered parts.; ordrng 1 W10917112 (pump&motor)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/20/2019
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Found that the refrigerator door was not sealing on the right side. Took off freezer door, took out drawers. Broke drawer retaining clip on left side. Defrosted freezer. Found a piece of styrofoam packing material, blocking drawer brackets which were preventing the door from closing correctly. Found door handle loose, repaired it. Refrigerator is fully operational but will need to replace the broken drawer clip. I ordered the part and can replace it Tuesday. Customer prefers morning.; ordrng 1 W10485096 (stop-pan)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2019
RANGE WHIRLPOOL GR563LXSB1 "Broiler came on but did not heat up enough, topped out at 150 degrees F. Bake came on ok. Resistance test on component loads are fine. Needs a new control board. . I have set the appointment for Monday morning pending the authorization.; rqstng P&A on 1 9763681 (cntrl-elec)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Tested unit. Frost buildup on evap. Defrost sensor reading open on diagnostics testing. Pulled evap cover. Thermistor reading open. Replaced thermistor with truck stock. All test pass in diagnostics. No further issues. Tested to complete. ; used 1 WPW10383615 (THERMISTOR) from stock
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW0 "Customer complaint was lack of temperature control, poor fill and poor drain. Found water inlet hoses to be on the wrong valves and a slight clog in the drain. Fixed both of those issues. Instructed customer that HE washers only fill 1/4 of the tub. Unit testing good. Customer did not have an email to give as they were not the home owner."
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUID508HPS00 "Checked ice maker found sump pump not working, replaced pump checked operation unit working normal now"
Near Corpus Christi, TX 78418
Adam
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long Phil no fill. Replace valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Port Aransas, TX 78373
Adam
Job Details: 11/20/2019
WASHER WHIRLPOOL WFW5620HW0 Inspection of unit shows no error codes. Customer still has complaint of unit shaking violently. Replace tub and drum assembly stater rotor and dampeners to resolve issue. Have not scheduled return date not all parts show as available. I did inform customer of this issue and advised for her to contact Appliance care within two weeks if she does not have a response from us about installation or an ETA of parts. Job will require helper; ordrng 1 W10916241 (rotor) and 1 W10921087 (stator) and 1 W10921996 (Tub and drum assembly) and 1 W11094464 (DAMPENER)
Near Corpus Christi, TX 78414
John L.
Job Details: 11/20/2019
DRYER MAYTAG MEDB850YW1 "Inspected unit, found issue with door not seating properly making it hard to close. Issue to be with hinges and screws,those must be replaced to resolve. Also outlet grill has broken loose, this is causing some clothing to bind up within drum, replace to resolve this issue. Found issue with roller shafts on front of unit as well as bad rollers, damaging seal on drum. These will need to be replaced as well.; rqstng P&A on 1 3387223 (electroid) and 2 3387230 (screw)s and 1 3394985 (lint screen housing) and 8 342055 (screw)s and 1 8544723 (grill-out) and 1 W10116344 (drum felt seal) and 2 W10249708 (hinge)s and 2 W10314171 (drum support roller)s and 2 W10359271 (support roller shaft)s"
Near Victoria, TX 77905
Michael
Job Details: 11/20/2019
WASHER MAYTAG MVWC416FW0 "The customer was washing a blanket and when the blanket was being rearranged, the agitator broke off including the fabric dispenser with the bolt still screwed into the gearcase. Ordered parts to resolve issue ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10836692 (agitator) and 1 W10846191 (washplate) and 1 W11035747 (gearcase) and 1 W11205050 (dispenser)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB765FW3 Customer stated that the water is coming in at the wrong temperature. Found issue to be that the hoses were connected improperly. Swapped to correct water inlet and unit is testing good now. Yes to survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE525S0HV0 Replaced control. Preheated oven to 350 degrees. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL MDB8751AWW Checked dishwasher ran light wash cycle to duplicate discrepancy unable to duplicate. Ran diagnostics field test with no issues. Dishwasher working as designed. Job complete.
Near Port Aransas, TX 78373
Adam
Job Details: 11/20/2019
WASHER WHIRLPOOL MVWB835DW4 Inspection of unit shows error code for long fill no fill. Replaced water valve to resolve issue.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue was the unit was not receiving water. Water was turned off under the sink. Unit functioning normally at this time.
Near Victoria, TX 77904
Michael
Job Details: 11/20/2019
DRYER MAYTAG MEDB765FW0 "Error code F4E4, checked breaker and voltage at the outlet and power, all checks out. Ordered parts to resolve issue and motor just in case; ordrng 1 279973 (cutoff-tml) and 1 WP3387747 (element) and 1 WPW10508324 (motor-drve)"
Near Rockport, TX 78382
John L.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Inspected unit, found issue with ice door not making proper seal allowing air to enter and fuse ice. Also chute has been damaged and ice bin will not sit properly. Replace components to resolve this issue.; rqstng P&A on 1 W10696704 (door-ice) and 1 W10793257 (plate) and 1 W10889235 (door-ice) and 1 W10903434 (ice-contnr)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found issue to be ice blocking the water inlet at the icemaker assembly. Used the steam gun to defrost the ice and manually tested the icemaker. Unit tested good now with no further issues.
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS1 "Checked ice maker ran unit, found everything working just needs cleaning, maintenance will clean unit"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2019
WASHER MAYTAG MVWC400XW4 Ran diagnostic testing found issue to be locked up gear. Gave customer quote 567.00. For parts and labor. Customer did not want proceed with repair due to cost. Collected service call
Near Corpus Christi, TX 78404
Adam
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB6701AWQ Inspection of unit shows latch assembly not engaging. Replace latch to resolve issue; ordrng 1 99003347 (latch assembly)
Near Fredericksburg, TX 78624
Sherman
Job Details: 11/20/2019
MICROWAVE OVEN KITCHENAID KBMS1454BSS0 Replaced inlet cover. No further issues at this point. Yes to survey and leave behind. Collected parts and labor.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2019
REFRIGERATOR JENNAIR JFC2089HES Found the unit to have a bad water filter. Unit is getting 120 to valve and once filter was cleaned out some it started to push out water from dispenser. Charging service call on other job for dishwasher.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 "Customer complaint is that all lights were blinking and that the tub was not turning during wash cycle. Entered diagnostics and found error codes F5E3 lid unlock fault, F7E1 basket speed fault. Cleared faults and ran unit through automatic test, motor agitation step failed, motor spin test failed. Received error code F7E1 again. Checked motor and gearcase. Gearcase is spraying out oil and caused the belt to slip off. Informed customer off issue and that the gearcase is not covered under the 10 year warranty. Unit is now running but the customer will need to either get a gearcase in the future or buy a new machine. Quoted customer cost of parts. Collected service call and diagnosis fee."
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is that the dryer will heat but clothes do not get dry. Customer has had the vent blown out, and shortened the hose as short as possible. Found heater to be bad, not putting out enough heat. Replaced heater element and thermal cutoff with truckstock. Tested to complete. Unit is good to go.; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW8040DW4 "Customer said when she runs mixed cycle it makes a grinding noise, but all other choices work fine. Ran a calibration on unit and then a automatic test cycle. No codes stored besides F0E3 overload. Test passed in diagnostics. Nothing out of the norm. No noise found."
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED7300XW0 Checked dryer found unit noisy found bad rollers replaced with kit checked operation unit working properly now. Customer to call in credit card; used 1 4392067 (REPAIR) from stock
Near Corpus Christi, TX 78408
Adam
Job Details: 11/20/2019
REFRIGERATOR MAYTAG MRT118FFFE04 Inspection of unit shows large amounts of ice on back of freezer compartments. Replace harness wire fan motor and control to resolve issue.; ordrng 1 2315539 (fan motor) and 1 W10637660 (harns-wire) and 1 W11207398 (CONTROL )
Near Max Meadows, VA 24360
Uriah B.
Job Details: 11/20/2019
WASHER MAYTAG MVWX655DW1 F0E5F7E7F0E2Unit will not reach target rpm. Needs gearcase and sensor. ; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
VENTHOODS WHIRLPOOL UXT5236BDS1 "Customer complaint was unit not venting properly upon arrival tech noticed foil tape on top hood, took tape off and see the plate bent. turned fan on, that’s where the air was coming back from Tried to fix the plate that was there but can’t and can’t order part. Plate is bent from installation. Advised customer to contact builder."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Defrost setting was not in right settings. Put defrost setting correctly
Near Wytheville, VA 24382
Uriah B.
Job Details: 11/20/2019
RANGE AMANA AER6303MFB2 Surface rust on inside of both side panels. Would need both side panels if approved. Could only find one side panel on parts list.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78209
Steven G.
Job Details: 11/20/2019
MICROWAVE OVEN WHIRLPOOL UMC5225GZ0 "Checked microwave found unit dead nothing working, pulled and checked fuse found ok checked power found unit not getting 110 volts checked breaker found kicked reset breaker and checked operation unit working normal now"
Near Blacksburg, VA 24060
Chris S.
Job Details: 11/20/2019
DRYER SAMSUNG DV365ETBGWR/A3 Heating element is checking open. Will replace element. ; ordrng 1 DC47-00019A (element)
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/20/2019
WASHER MAYTAG MVWC416FW1 F2E1F1E1F1E2Unit would not obey any commands upon arrival. Reset unit. Recalibrated. Ran auto test cycle. All checked ok. Ran normal cycle to see if it would behave. Unit quit while still filling. Code F1E2 came back. Needs control board. ; ordrng 1 W11162436 (cntrl-elec)
Near Cave Spring, VA 24018
Chris S.
Job Details: 11/20/2019
REFRIGERATOR MAYTAG MFT2772HEZ00 The freezer led is getting voltage but isn’t turning on. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78258
L
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was refrigerator leaking water. Found drain to be frozen. Making water leak through front of the unit. Steam the drain. Water now draining. No more issues. Job complete.
Near Bent Mountain, VA 24059
Chris S.
Job Details: 11/20/2019
OVEN WHIRLPOOL WFE540H0ES0 Bake element checks open. Will replace. ; ordrng 1 W10779716 (elmnt-bake)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2019
WASHER MAYTAG MVWB835DW3 Customer stated the issue is the unit makes noise during spin cycle. Could not duplicate squealing. No error codes in diagnostics and unit passed automatic test cycle. Customer to call if issue persists.
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is unit will shake while washing large blankets. Tested washer. F0E5 error code. Cleared error code. Ran calibration. No issues during testing. Called techline. There are no functional issues with washer. Issue is a loading and usage. Performed customer instruct. Job complete. Sr 7726428940Called CXC to document there are no issues. sr 7726414573
Near Universal City, TX 78148
Devon F.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit oven did not work replaced unit control board unit is operating as designed.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/20/2019
WASHER ROPER RTW4516FW0 Checked washer found no error codes upon entering diagnostics. Ran automatic test with no issues. Unit working as designed. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.
Near Victoria, TX 77905
Michael
Job Details: 11/20/2019
DRYER MAYTAG MEDC215EW1 "The customer said he was told we could take a look at the dryer while we were there. Called and spoke with Becky to see if there’s an authorization for Dyer as well, no authorization. Advised the customer of service call, P&L fees, was not happy about that and chose not to have it worked on."
Near Corpus Christi, TX 78404
Adam
Job Details: 11/20/2019
RANGE AMANA ACR4303MFW3 Installed component tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 11/20/2019
OVEN KITCHEN AID KOSE507ESS03 "Installed component, tested unit. Unit is now heating. Issue has been resolved."
Near Bloomington, TX 77951
Michael
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 "Error code F8E1, cleared error code, checked inlet valve, valve is working properly. Calibrated and performed a diagnostics test, completed with no issues. User error, showed customer how to operate the appliance"
Near Sinton, TX 78387
John L.
Job Details: 11/20/2019
WASHER MAYTAG MVWC565FW1 "F8E1 long fill, checked valves for obstructions. Customer had recently had work done on piping, pvc shavings as well as glue stands clogged screen. Removed all debris, tested. Unit working as should. Issue resolved."
Near Victoria, TX 77904
John L.
Job Details: 11/20/2019
REFRIGERATOR KITCHEN AID KSSC48QMS01 "Inspected unit, found a connector not seated and locked in place to inverter box. Made connection, compressor powered on. Checked for pressures, normal Freon pressures. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HW1 "There is too much damage, Per RTM, will cost more than what it is worth, will ask for credit on this appliance."
Near Odem, TX 78370
John L.
Job Details: 11/20/2019
RANGE AMANA ACR4303MFB3 "Installed control, issue resolved."