Near San Antonio, TX 78254
Justin
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Unit makes a high pitch hum when you start it up that sounds like it’s coming from turntable motor but more than likely coming magnetron. ; ordrng 1 W10818686 (magnetron)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW0 Replaced belt. Issue resolved.
Near San Antonio, TX 78247
Steven G.
Job Details: 03/27/2020
WASHER WHIRLPOOL MHW6630HW0 "Checked washer found fault code for Suds, ran test cycle unit ran normal, checked pump filter was clean and and hose from pump to tub checked ok, advised customer to run cleaner thru machine and if any problems call, washer is working properly"
Near Converse, TX 78109
Steven G.
Job Details: 03/27/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/27/2020
FREEZER WHIRLPOOL WZF79R20DW3 Unit door not sealing. Found bottom of door seal not even in place. Appears to not been installed properly to begin with then over time pulled completely out. Installed seal correctly and remolded seal to resolve the issue. Door now sealing properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF320PADD1 Heater is not functioning. Rack stop damaged. ; ordrng 1 W10518394 (heater) and 2 WP8565925 (stop)s
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
DRYER MAYTAG MEDX655DW1 Found that the homes 240 VAC outlet was only receiving 120 VAC. I tripped the circuit breaker and it started getting 240 VAC and the unit started heating. Explained to the customer as well as the maintenance representative for the post. Very old building that perhaps has outdated wiring. Fully operational. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.
Near Universal City, TX 78148
Shawn W.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)
Near San Antonio, TX 78233
Steven G.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED6620HC1 "Checked dryer found unit not getting 220 volts went to breaker panel outside and found breaker kicked, reset breaker found dryer working properly now"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up on back of freezer ordering wire harness with thermal fuse to resolve issue. Also found condensation at diffuser water coming from freezer. Ordering diffuser just in case.; ordrng 1 W10614946 (harns-wire) and 1 W10883330 (diffuser)
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 03/27/2020
MW-HOOD COMBO WHIRLPOOL WMH131017AB3 Checked microwave found diode burnt ordering new diode capacitor and transformer to resolve burnt smell and heating issue. Left microwave disconnected.; ordrng 1 W10343300 (capacitor) and 1 W10492278 (diode) and 1 W10693025 (magnetron)
Near San Antonio, TX 78254
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced icemaker with truck stock. Tested harvest and fill test after replacement of ice maker. Collected for labor, service, and part. ; used 1 W10873791 (ICE MAKER) from stock"
Near Sinton, TX 78387
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, door not making a tight seal when shut. Found slide to bind up, also light switch has been damaged due to ice. Replace these components to resolve ; ordrng 1 12466111SP (switch,rocker) and 1 W10714545 (gasket-fip) and 2 W10860513 (slide)s"
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Tested refrigerator. No airflow to fresh food section. Pulled evap cover. Good frost pattern on evap. Found evap fan was stuck onto the insulation. Fixed evap fan. Fan is running. Good airflow to fresh food. No further issue. Tested to complete.
Near Goliad, TX 77963
Michael
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The contents in RC are freezing, removed cover to check thermistor, no obstruction, ordered part to resolve issue ; ordrng 1 W10838965 (thermistor)"
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW4816FW2 Client was complaining of an odd sound as the washer was filing. He stated it does not happen all the time. I did not find any errors in diagnostics. While conducting automatic test I did not find any replication and all loads were operating as designed. I did find a pressure dome port blockage (Technical Service Pointer W11367903). I cleared the debris with a 3/32 drill bit according to Service Manual procedures. Unit is fully operational. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Customer found her filter not in all the way was able to push in and water is working. No need to charge for service.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new thermistor and control. No issues during testing. Unit is working properly. Tested to complete.
Near Corpus Christi, TX 78414
John L.
Job Details: 03/27/2020
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Inspected unit, unit no longer cooling in both components. Can detect a faint hint of the sent of Freon in freezer. Slow leak on evaporator cause of temperature loss. Compressor is running extremely hot, ohm’d out compressor. Seems to be in working parameters, but due to the heat it’s producing will need replacement.; ordrng 1 W10317014 (evaporator) and 1 W10445422 (compressor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/27/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Replaced control board and thermistor ran diagnostics no issues. No errors found with ice maker units working as designed.
Near Corpus Christi, TX 78414
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with evaporator fan motor. Is not coming on, tested for power at board. Power is being output but fan does not function. Replace motor to resolve.; ordrng 1 12986101 (evap fan blade) and 1 W11215582 (motor-evap)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found washer not powering on, checked for voltage good voltage coming from wall. Replaced control board. Tested washer no errors found during testing or calibration. Job complete."
Near Corpus Christi, TX 78416
John L.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit found issue in fridge compartment, fridge section sweating. Replace gasket and components that cool unit. May also have a leak will need to install a dye drier as well. Will also need silicone adhesive for repair, unable to obtain a part number order for repair.; ordrng 1 W10638676 (gasket-dor) and 1 W10646206 (harns-wire) and 1 W11107829 (DRIER) and 1 W11108173 (THERMOSTAT ) and 1 W11207397 (CONTROL )"
Near Victoria, TX 77905
Michael
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "The appliance won’t start when the button is pushed. No error codes on arrival, calibrated and performed a diagnostics test, completed with no error codes. The customer showed a video where it wouldn’t allow any selections on the UI. Powered up the appliance and pushed start, it wouldn’t start and and wouldn’t allow selections. Ordered parts to resolve issue. Advised the customer to make sure a qualified person installs a proper wall outlet for the appliance. ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer no issues filling. Ran diagnostics test no issues no errors found during testing or operation. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/27/2020
RANGE AMANA AGR5330BAS "Replaced front left surface igniter on range, after replacement tested range no issues igniting. Job complete."
Near Corpus Christi, TX 78412
Adam
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle all functions work as intended issue resolved. Again unit is out of warranty but motor that was the problem with unit was covered under 10 year extended Manufacturing warranty customer was charged for drive belt 32.97 +tax and labor charge of 105+ tax. For a total of 149.35. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 03/27/2020
ICEMAKER KITCHENAID KUIX305ESS1 Inspection of unit shows all diagnosis test pass exception of water into unit. Customer does state that ice stop being produced around the same time as replacing water filter. Water filter was in my opinion forced into housing making it extremely difficult to remove and very well could because of issue. Customer felt that I was asking for an “open ticket”on repair cost and believes I was trying to take advantage. I tried explaining to customer cost of labor and parts. But customer believes I was being passive aggressive and making jokes about ranches I don’t really understand but customer feels that for the price he paid to have a diagnostic performed on the unit he was expecting more answers than I was able to give. Customer instructed his wife to cut me the check and let me go. Customer was charged a total of after tax. Issue resolved
Near San Diego, TX 78384
Adam
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Install components ran diagnostic cycle issues resolved.
Near Jacksonville, AR 72076
Colton B.
Job Details: 03/27/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is no ice production. Found E2 error code on ice maker in diagnostics. Tried to manually actuate motor in diagnostics with no success. Also observed a weak fill. Last tech mentioned heater in their notes, so I’m ordering a valve and a fill line heater just to be thorough. ; ordrng 1 W11087201 (HEATER) and 1 W11294907 (ICEMAKER ) and 1 WPW10341329 (VALVE )"
Near Freer, TX 78357
Adam
Job Details: 03/27/2020
DRYER AMANA NED4655EW1 Shows dryer miss wired and thermal cut off bad. Rewired units replaced thermal cut off from truck stock tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."
Near Little Rock, AR 72227
Doug M.
Job Details: 03/27/2020
ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for not dispensing water and not making ice,found reservoir frozen and union connector broke that was replaced in October,performed service diagnostics found in test 3 damper door will no close causing reservoir and product to freeze,diagnosed to need damper assembly and union connector ; ordrng 1 W10814173 (diffuser)"
Near Little Rock, AR 72205
Colton B.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DC2 Customer issue is that sometimes the washing machine is unusable. Found F6E3 error code in diagnostics. Got an OL reading on UI wiring harness. Unit needs new harness. Quoting customer for P&L. Collected SC.; ordrng 1 W11199207 (UI HARNESS)
Near North Little Rock, AR 72116
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL MHW6630HC0 Issue was that the dispenser was leaking while being filled and an over suds error. Finding oversuds error to be due to the use of fragrance boosters with detergent. Techline confirmed this suspicion. Other issue is a poor drain. Found draining to be weak. Tried to remove drain pump filter to check for clog but could not get it off. Ordering a new drain pump to resolve issue. Will try to take filter out again on return visit. ; ordrng 1 W11316600 (DISPENSER.) and 1 W11316609 (DRAIN PUMP)
Near Portland, TX 78374
John L.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 03/27/2020
WASHER WHIRLPOOL WFW6620HW0 "Inspected unit, found shipping bolts still attached. Removed bolts, also found hot and cold water crossed. Place water on correct valves and tested unit on spin. No longer shaking as was. Unit able to reach max spin without issue. Resolved"
Near Little Rock, AR 72209
Colton B.
Job Details: 03/27/2020
WASHER MAYTAG MVWB835DW4 "Issue is that unit will power on but will not let customer select a cycle or start. Replaced console, issue still persists. Thinking we probably goat a bad part out of the box somewhere. Reordering console and control board to resolve issue.; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )"
Near Kingsville, TX 78363
Adam
Job Details: 03/27/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Ran unit through calibration and verification cycle again no issues found manual tested unit through several specific cycles I’ll respond in work as intended. Issue resolved. SR7727466998
Near North Little Rock, AR 72116
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW4850HW1 "Issue was a faulty control board. Replaced board and calibrated unit. Unit tested good, no leaks observed."
Near Alexander, AR 72002
Colton B.
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE505W0HW1 Issue was a bad control. Replaced control and oven sensor. Unit test good.
Near Benton, AR 72015
Colton B.
Job Details: 03/27/2020
WASHER WHIRLPOOL MVWC415EW1 "Issue is a grinding noise during spin. Issue is a bad gearcase. Customer declined repair, collected SC fee."
Near Boerne, TX 78015
Tommy B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called techline spoke to Andy. The recommendation is to apply a silicone sealant in order to prevent air from leaking in at the refrigerator liner . W10758831b; ordrng 1 8201711 (adhesive)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Customer complaint is that the microwave is no longer heating. Unit is out of warranty. Customer contacted Whirlpool and said they are supposed to be covering the repair. Called the Whirlpool tradecare team, the repair is covered. Preauthorization number in sticky note. Ordering magnetron, transformer, capacitor, fuse, thermostat and diode.; ordrng 1 W10269232 (thermostat) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DISHWASHER MAYTAG MDB8989SHZ Will need a power cord to run diagnostics for repairs. Ordering power cord.; ordrng 1 4317824 (cord-power)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Replaced gearcase, pulley and belt to resolve issue. Unit tests good. Informed customer of survey."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit flips the circuit breaker when he slams the door. Unit is heating and spinning good with adequate airflow. Ordering door catch to resolve door closing issues.; ordrng 1 WPW10529197 (catch) and 1 WPW10610880 (catch)
Near Bulverde, TX 78163
Steven G.
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found suction line icing up and compressor is noisy, replaced compressor vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78219
Steven G.
Job Details: 03/26/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found bad control and lid lock assembly, replaced checked diagnostics unit is working properly now"
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFG525S0HS1 "Checked range found oven door not sealing properly causing heat to escape, replaced parts checked operation unit working normal now"
Near Selma, TX 78154
Shawn W.
Job Details: 03/26/2020
REFRIGERATOR MAYTAG MZF34X16DW01 "Temperature in freezer is 37 degrees. Way to high for freezer. The client first noticed this 2 days ago. Most of the food is thawed out. We hole conducting diagnostics I noticed that this design does not have a compressor fan. It has a condenser fan in the body. The compressor was extremely hot so based on recent training I thought it was a bad compressor. I called Techline and spoke with Ed. He agreed that it would probably mean a bad compressor but could be a defrost or sealed system issue. We checked the voltage drop to the condenser fan, it was normal. We checked the amperage to the compressor and it was drawing .7 amps. Ed told me that is slightly low. He gave me instructions to continue on with defrosting the evaporator and to check for a defrost issue. I called SG as well and he explained to me to continue with the checks and that a really hot compressor does not mean it is always bad. I defrosted the evaporator and condenser. Once defrosted th
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor unplugged reattached checked operation ok, needs light bulb ordered.; ordrng 1 4393681 (bulb-light)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the unit will not start. Fond sue t be the control lock was engaged. Reviewed use and care with steer. No further issues at this time. Yes to survey.
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFC150M0EB Replaced Burner. Old one had an open line. Fully operational. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnecting. Ordering parts.; ordrng 1 W11175631 (ring) and 1 W11175632 (ring) and 1 WPW10277958 (fitting) and 1 WRS555SIHV00 (CONNECTOR)
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF34X18DW03 Checked freezer found unit iced up cleared ice and replaced control and thermistor checked operation unit working normal now
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 "Checked microwave oven found touchpad not responding, replaced control and touchpad checked operation found unit working normal now"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/26/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW4816FW Tested washer. Noise during agitate. Found agitator was loose causing excessive noise. Tightened down agitator. No noise during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/26/2020
RANGE WHIRLPOOL WEE745H0FS2 Knob for burner is stripped and will not grab onto switch. Ordering new knob. ; ordrng 1 W11117415 (knob)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED92HEFW1 Called techline spoke to Joel. The dryer was not turning because the belt had flipped. Replaced belt on pulley and motor and unit tested good now with no further issues at this time
Near San Antonio, TX 78252
Richard G.
Job Details: 03/26/2020
WASHER AMANA NTW4516FW3 "Replaced gearcase, belt, actuator, motor, and drive pulley. Calibrated unit. Ran auto test. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL MVWX665DW1 "Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found actuator going bad. Replaced part. Unit tests good, no unusual sounds. Informed customer of survey."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED5000DW2 Duplicate ticket.
Near Converse, TX 78109
Steven G.
Job Details: 03/26/2020
WASHER MAYTAG MVWC415EW2 "Checked washer found after talking to customer she had an off balance load, ran cycle with customer unit is working normal"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Issue stated by customer: refrigerator section not cooling. Freezer section is fine. Found refrigerator at 50degrees. Pulled unit apart and found fridge coils frozen over. Replaced reservoir connector, thermistor, wiring harness to freezer fan, and scroll fan. Unit tested good, customer informed of survey."
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ Tested refrigerator. Condenser fan motor is damaged and causing noise. Replaced motor. Tested unit. No noise. U it is working properly. Tested to complete. ; used 1 W10124096 (MOTOR COND) from stock
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced wire harness, checked refrigerator no issues. Job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW4850HW1 Checked washer found noise heard being shifter switching from agitate to spin. No issues with washer no error codes found. Unit is working as designed. Job complete.
Near San Antonio, TX 78222
Jesus C.
Job Details: 03/26/2020
WASHER WHIRLPOOL GST9679PW1 Complaint is washer will intermittently stop after the spin cycle before the rinse cycle. Customer will pull out the timer then push it down. Then the washer will continue with no issues. Tested washer. Will need to replace timer. Ordering new timer. ; rqstng P&A on 1 WP3955765 (timer)
Near Castroville, TX 78009
Justin
Job Details: 03/26/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Display is blacked out, had customer unplugged unit. Will need console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"
Near San Antonio, TX 78252
Richard G.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFE525S0HS1 Replaced wiring harness and control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/26/2020
WASHER MAYTAG MVWC565FW1 Complaint is that the washer stopped working and shocked the customer. Unit is unplugged. Checked outlet to washer. 120 vac from L1 to neutral. Only 15 vac from L1 to ground. Checked other outlets in the kitchen. Same results for all outlets in the kitchen. Checked voltage from L1 to frame of washer. Getting 120 vac. Customer is having electric issues. Advised customer to contact an electrician. Could not test washer due to improper wiring of outlets. Could cause damage to unit. Customer will contact once electrical issue has been fixed.Called techline sr 7727454523.Called safety. Sr 7727056107Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer tripping breaker. Replaced heating element. Breaker only trips halfway. Spoke to Ed w/Techline to confirm Amp draw matches what standards are set. Voltage tests good, resistance tests good. Previously replaced control, wiring harness, thermistor, thermal fuse. Techline asked toi inform customer it is more than likely an issue in the electrical system to the house. Ref#7727458803."
Near San Antonio, TX 78261
Jim G.
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 "Advised to replace water supply line with plastic per line also advised to clean freezer cavity. There was some exposed food (frozen vegetables, meat)."
Near Bulverde, TX 78163
Jim G.
Job Details: 03/26/2020
WASHER MAYTAG MVWC565FW0 Verified the issue a faulty belt. Ordering part. ; ordrng 1 WPW10006384 (drive belt)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Unit is out of warranty. Informed customer of cost to diagnose the unit. Customer is going to find the parts and repair. Did not collect.
Near Schertz, TX 78154
Shawn W.
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Unit was unplugged when I arrived. Customer bought a replacement for their food. Unable to check initial temperatures. Plugged it into an outlet that was good and the unit turned on and the compressor started up. While trying to get it to go into diagnostics it went blank before I could get in. I unplugged a few times waited and replugged. I can hear the control board chiming but it does not light up and the compressor and condenser fan both would not start up. This unit needs a new control board assembly and a new light switch, the light switch is sticking. I ordered parts.; ordrng 1 W10755325 (switch) and 1 W11221340 (contrl-box)"
Near Bulverde, TX 78163
Jim G.
Job Details: 03/26/2020
COOKTOP GAS KITCHENAID KGCU463VSS02 Replaced spark module and infinite switch. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the unit is not heating. Unit is powered on and operational, but not heating. Conducted checks on each component and found no continuity on diode or magnetron thermostat. Ordering diode, fuse, and magnetron thermostat. Plastic is damaged on the control panel where the screw secures it to the frame from being removed and installed so many times. Ordering new control panel.; ordrng 1 W10832024 (thrmst-fix) and 1 W11184551 (panl-cntrl) and 1 W11256462 (diode)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Unit not cooling. Found when I unplugged unit and plugged it back in unit began cooling immediately. Finding issue to be Orion board. Customer asked me to check ice maker as well. Found ice maker to be calling for too much water. Quoted 563.19 for P&L. Customer wants to proceed with repair ordering Orion board and ice maker to resolve the issue. Collected Sc ; ordrng 1 W10908391 (icemaker) and 1 W11131873 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Noise is coming from damper, will order and replace. ; ordrng 1 WPW10479155 (control)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFE525S0HS1 Checked range found spring hinge broken. Ordering new hinge to resolve issue. ; ordrng 1 W10299224 (hinge-door)
Near Bulverde, TX 78163
Jim G.
Job Details: 03/26/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Verified no issue. Unit was heating but I case this is an intermittent issues please preID part number WPW10693025
Near San Antonio, TX 78258
Jim G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5105HC0 I verified issue. Fault code F7E7 Brian SR# 7727344844 tachometer is not functioning properly. Replaced valve as well as a precaution. ; ordrng 1 W10913953 (actuator)
Near San Antonio, TX 78220
Jesus C.
Job Details: 03/26/2020
DRYER MAYTAG MEDB835DW3 Tested dryer. No heat during testing. Found wiring to element was loose causing poor connectivity. Fixed wiring. Unit is heating. No further issues during testing. Tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED8620HC0 Heater not functioning. Verified that outlet is only receiving one leg of power. Advised customer to seek electrician.
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/26/2020
DRYER WHIRLPOOL WED4815EW1 "I found the dryer outside. I asked where the outlet was. The client informed me that it was inside and that they had another dryer connected. I asked to see the outlet. The 240 VAC outlet was not wall mounted. It was dangling and and covered in multiple locations with electric tape. Much of the tape was loose. I did not check the outlet with my meter because it was on the floor, looked dangerous to touch and the linoleum was loose. I did not want to cause any damage to the floor or get hit with 240 volts AC. I called the previous technician SL for his recollection and guidance. The terminal block on the unit looked damaged and would need to be replaced as well. I probably have it on truck stock and I figure that SL does as well, hence the part not being ordered. I called Whirlpool Safety to explain my concern that the original wiring harness was likely fried by the bad outlet and would likely happen again. I spoke with Kristina. She advised to not conduct r
Near San Antonio, TX 78251
Richard G.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer is not happy with the refrigerator and still wants it replaced. Customer states they were told by Jay that the unit would be replaced. Ran unit through diagnostics and average temps over last 6 hours range from 40 to 60. Test 40 on compressor the compressor would not ramp up to maximum speed. Called techline spoke with TJ. He states it sounds like it is a sealed system issue. Recommends having a sealed system tech come out and reference Pointer# W11098465. Also states there could be any number of sealed system issues that could be causing the problem. Ordering compressor and condenser.SR#7727408709; rqstng P&A on 1 W10865728 (condenser) and 1 W10903340 (compressor)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/26/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Applied sealant to freezer liner. Good seal. No further issues. If issue reoccurs then will need to replace door. Job complete.
Near San Antonio, TX 78023
Douglas H.
Job Details: 03/26/2020
RANGE JENN-AIR JDRP548HL00 Confirmed that glass frame is damaged. New one came in damaged worse than original one. Ordering new one to resolve the issue.; ordrng 1 W11318831 (frame-glas)
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "I was unable to verify model number and serial number. Called Techline to see if there was a new location on this newer model. I spoke with Cathy and she confirmed for me that the location is the same as the older models. The serial number listed on this ticket is not a valid ticket. The tag is missing. I called Trade partners to see what we could do. Trade Partners explained to me that I would not be able to work on it and have our Company be paid by Whirpool. I explained to the customer that they can call Whirlpool and if they have good records, Whirlpool might be able to send out a new model and serial number tag."
Near Helotes, TX 78023
Douglas H.
Job Details: 03/26/2020
RANGE WHIRLPOOL WFG320M0BB2 Unit oven not coming on. Finding issue to be igniter. Ordering igniter due to not having one on the truck. ; ordrng 1 W11176454 (igntr-oven)
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/26/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Control lock was on and not washing. Turned control lock off. Tested unit, found motor is severely clogged so not pushing water. Order pump and motor to resolve the issue. ; ordrng 1 W10805015 (pump&motor)"
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit through diagnostics and did not see codes, did not see leaks. Unit sits back far enough and seal is good. Opened front panel did not see leaks. Checked float switch to make sure it was not stuck. No leaks detected."
Near Helotes, TX 78023
Christian G.
Job Details: 03/26/2020
WASHER WHIRLPOOL WFW85HEFC1 Rescheduled to 3/26.; schdld next appmnt for 3/26 THU !
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
WASHER MAYTAG MVWB865GW0 Verified LF code and inlet water temperature fault. Replaced inlet water valve and tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/26/2020
WASHER MAYTAG MVWB865GW Found LF code and inlet water temp. Changing valve with truck stock. Tested to complete. Saw delivery and purchase date within warranty. ; used 1 W11165546 (VALVE) from stock