Near Little Rock, AR 72207
Justin
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Found freezer drain covered in ice causing the ice to melt down into the refrigerator side. Removed ice and ran steam down drain tube. Unit is good to go.
Near Little Rock, AR 72207
Justin
Job Details: 01/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Found drain pan full of water, so when unit goes into drain it is already over full not allowing the water to dry up. Instead water would leak onto floor. Removed water from pan, unit is good to go."
Near Little Rock, AR 72223
Doug M.
Job Details: 01/08/2020
DRYER WHIRLPOOL WED6620HC1 "Replaced dryer main control due to error code f6e1, tested unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not going past wash cycle, inspected installation found drain hose inserted into standpipe approximately 18-24 inches, reset drain hose into standpipe to 4.5 inches per installation instructions, calibrated unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/08/2020
COOKTOP WHIRLPOOL WFC150M0EW2 "Inspected unit for burner elements not heating correctly, tested all burners , all burners checked ok, found this unit has limit switches on burner elements, referred customer to use and care guide explaining temperature limiting coils, verified normal operation unit checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 01/08/2020
WASHER MAYTAG MVWC465HW2 "Inspected unit for not advancing through cycles, performed service diagnostics found in manual test no hot water entering unit found hot water valve not turned on causing cycle interruption,turned on valve,tested unit operation checks ok"
Near Bryant, AR 72022
Doug M.
Job Details: 01/08/2020
DISHWASHER WHIRLPOOL DU1048XTPQ0 "Replaced tub do to hole in tube causing water leak, tested unit operation checks ok"
Near North Little Rock, AR 72114
Justin
Job Details: 01/08/2020
DRYER ROPER RED4516FW0 "Checked wall outlet only getting 60 volts on each leg, not getting 240 across L1 and L2. Will need to contact an electrician."
Near North Little Rock, AR 72117
Justin
Job Details: 01/08/2020
DRYER WHIRLPOOL WED4815EW1 "Found heating element reaching right temps on high setting, noticed with lent screen out there was not much pull from fan going into duct. Duct has lent stuck inside and the duct vent outside had some mud inside from water and dirt getting inside when it would rain. Instructed customer to have them blow through the vent line going outside."
Near Jacksonville, AR 72076
Justin
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW3 "Found off balance code stored in unit, ran through diagnostics and calibrated unit. No new fault codes, instructed customer on proper loading techniques. Unit is good to go."
Near Cabot, AR 72023
Justin
Job Details: 01/08/2020
DRYER WHIRLPOOL WED4850HW0 "Checked voltage coming into dryer, getting 120 on each leg but not getting 240 across L1 and L2. Checked wall outlet and I’m not getting 240 off L1 and L2. Will need a electrician to check the circuit breaker and circuit breaker outside."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/07/2020
WASHER MAYTAG MHW5630HW0 "Customer stated that the unit is leaking from the left side, underneath, approx 2/3 cup. Inspected unit top to bottom at all hose connections. Checked water valves and pump action. Ran automatic test cycle and unit passed all functioning ms. Filled water through cold valve 2 past minimum level to inspect tub for leaks. Could not duplicate issue, leveled the unit and left leak sheets with customer instructed to call if issue persists. No further issues at this time. Yes to survey."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Last visit found faulty blower fan to be source of noise issue. Replaced with new blower to resolve issue. Also replaced the foam seal in blower fan housing. Tested unit at 350, and fan came on at low speed. Tested manually at high and low speed and unit is functioning normally at this time."
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Last visit found ice blocking the icemaker fill tube. This visit customer complaint is the unit only completes one cycle before non function. Issue is ice in the fill tube again. Called techline spoke to Dave. 7726815701 maintenance to perform water pressure check. Believe issue to be that unit is under 40 psi causing slow trickle past valve.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/07/2020
RANGE AMANA AER6303MFS2 Customer stated that the previous issue has returned. Error code F1E0 was revealed. Tech sheet recommends restarting unit for a hard reset. Used breaker box to accomplish this. Customer to call back if issue persists. If issue does persist will need to order a control W11297545
Near Boerne, TX 78006
Tommy B.
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW2 Last visit grandpa control. Swapped out with new control. Ran test cycle 51 and 52. Unit testing good now with no further issues.
Near Adkins, TX 78101
S. L.
Job Details: 01/07/2020
WASHER MAYTAG MHW8200FW0 "Customer stated door lock error code had come back, ran diagnostics only found F5 E2 door lock error sids error drain errors not occurring since advised customer on detergent use and to use affresh. Removed door top panel then replaced front panel reassembled tested door lock now working correctly all operations normal advised of survey."
Near Adkins, TX 78101
S. L.
Job Details: 01/07/2020
WASHER MAYTAG MVWC465HW2 Clothes ate tangling together leaving white streaks on clothes called tech line spoke to Joel SR number 7726816835 advised me to go over loading practices and soap usage again no fault codes diagnostics ran through complete. All operations normal unit functioning as should Went over loading and detergent usage customer is loading the way Joel advised and cut down on soap as advised on previous visit. Called tech line again spoke to Kevin new SR number 7726817353 to see what else we can do he advised me to have customer use bulky cycle and deep water wash and that there is nothing wrong mechanical with unit and to experiment with different cycles. To find optimal setting for unit. Called trade partners spoke to JoAnna reported findings that tech line assisted with to prevent further dispatch on same issue. Issue documented.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Called techline spoke to Robert 7726818462. Tests revealed new control to be faulty. Could not test lamp due to the conditions. Also ordering wiring harness just for insurance. ; ordrng 1 W10872453 (harns-wire) and 1 W10892389 (cntrl-elec)
Near , TX 78114
S. L.
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KFIS29BBBL00 Defrosted evaporator replaced harness and fan motor tested unit working defrosting all operations normal.
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated that the issue is that the door will not latch. Found issue to be broken strike. Ordering parts to resolve issue.; ordrng 1 WP8580309 (door latch strike)
Near Helotes, TX 78023
Tommy B.
Job Details: 01/07/2020
OVEN ELECTRIC (S JENN-AIR JJW3430DP01 User interface is not functioning as designed. Ordering console to resolve issue.; ordrng 1 W11087468 (console)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/07/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS01 Checked MW found unit not heating. Replaced magnetron ran MV unit began to heat job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 Customer complaint was unit not catching lent checked unit lent trap and hose everything clean cus stated whirlpool just sent him a new lent trap for unit. Don’t see anything wrong dented or outta place.unit is operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Found water leaking from filter housing due to failed heater on water tube causing leak from valve and housing new housing has heater with it, found right RC door gasket torn and FC gasket warped. Corrected FC gasket but still not perfect seal need new gaskets valve and housing rescheduling 1/13.; ordrng 1 W10897938 (gasket-dor) and 1 W10906054 (housing) and 1 W10917313 (gasket-dor) and 1 W11194380 (VALVE)"
Near Floresville, TX 78114
S. L.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Found main harness burned from power cord to elements, need new harness terminal block 2 nuts. Advised customer to get new 4 prong range cord and to leave unit unplugged PSP item rescheduling 1/15; ordrng 2 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134843 (HARNESS)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint of unit door hitting and scraping on left side. Found issue to be unit slightly unlevel. Leveled unit to resolve issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78232
Jim G.
Job Details: 01/07/2020
VENTHOODS KITCHEN AID KXW9748YSS0 Determined issue was due to faulty fan. Also needs new control housing and screws. Mark SR# 7726813205 ; ordrng 1 W11387938 (HOUSING CONTROL) and 1 WPW10294026 (blower-fan)
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/07/2020
RANGE WHIRLPOOL WGE745C0FS Checked PO number with Partner team. No model and serial associated with the unit. This is the 2nd visit for this unit. Not able to continue with repairs until the model and serial are verified.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/07/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Andrew SR# 7726794966Upon attempt to repair unit determine the issue cannot be resolved because the harness sent is not compatible with the microwave control board. Contacted Marcone and informed them of issue. Spoke to Jana Wolf. Marcone will reach out with resolution within 24-48 hrs. Jana.wolf@marcone.com; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 01/07/2020
DRYER MAYTAG MED5500FC1 Unit had noise issue. Checked all rollers and pulley. Not the issue. Found issue to be a few loose screws around the motor and slightly unlevel. Tightened screws and leveled unit to resolve noise issue and to prevent any damage. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near Kerrville, TX 78028
Douglas H.
Job Details: 01/07/2020
WASHER MAYTAG MHWE251YG00 "Customer stated unit not doing final spin. Ran diagnostics testing, no error codes, ran through auto test completely with no issues. Ran a rapid wash normal operation, ran through whole cycle. Explained to customer that based on what he was telling me that was happening and what I’m seeing the issue lies within the electronic control. Quoted 413.28 for P&L plus tax(labor 130). Customer wants to think about the repair. ; rqstng P&A on 1 WPW10459454 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Customer has been experiencing the microwave not operating intermittently. I found a service pointer on this model that states that the product will not operate intermittently. The service pointer calls for cleaning around door latches and seal. These were clean on the customers unit. With these areas clean the Service pointer calls for replacing interlock assemblies using service kit. I ordered the part.; ordrng 1 W11244495 (interlock)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW8040DW4 "Checked washer found long fill and over load fault codes, replaced bad water valve, checked operation unit working normal now ; used 1 W11220230 (VALVE) from stock"
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW4816FW1 Checked washer found washer stuck on wash cycle. Ran diagnostics while in diagnostics washer had lid lock fault. Checked for voltage at J6 good voltage. Ordering new control to resolve issue. Need OLT authorization.; rqstng P&A on 1 W10897776 (cntrl-elec)
Near Castroville, TX 78009
Jesus C.
Job Details: 01/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Installed new UI. Unit is working properly. No further issues. Tested to complete.
Near Stockdale, TX 78160
S. L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found fill tube frozen again tested water pressure, removed rear panel found slow flow from inlet valve to ice maker. Ordering valve and fill tube rescheduling 1/13.; ordrng 1 W11043013 (valve) and 1 W11415785 (WATER TUBE)"
Near , TX 78253
Jesus C.
Job Details: 01/07/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.
Near Mico, TX 78056
Richard G.
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KRMF706EBS01 Same as job 66080. Closing job.
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
REFRIGERATOR MAYTAG MFW2055YEW01 Replaced right door. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Customer complaint is that there are missing parts for the fold down dividers in the dishwasher. Ordering clips for dividers. Also stated a spring came out of the dispenser. Replaced dispenser with truck stock.; ordrng 2 W10919676 (clip)s and 2 WPW10082853 (pivot-tine)s, used 1 W10861000 (DISPENSER) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW8620HC1 "Issue stated by customer: washer shakes and does leaves clothes wet. Ran unit through quick wash and diagnostics. Oversuds error code found. Confirmed customer using HE detergent. No other error codes. Could not replicate issue stated by customer. Did see damage to floor, informed customer that damage/softness in floor may cause washer to shake. Advised customer to get with mainline he to assist in resolving and other concerns. Unit tests good."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/07/2020
RANGE KITCHENAID KDRS483VSS04 Upper right screw on door panel stripped. Found issue to be a stripped liner. Ordering door panel and retainer to resolve the issue. Both parts are psp items. ; ordrng 1 W10188323 (liner-door) and 1 W10188325 (retainer)
Near Mico, TX 78056
Richard G.
Job Details: 01/07/2020
WASHER MAYTAG MVWX655DW1 Customer complaint is that the unit is making a loud buzzing/grinding noise. Customer states this is the same noise she had before we worked on the unit previously. Customer ran unit so I could hear. Verified excessive grinding noise. Definitely coming from the gearcase. Need to reorder gearcase and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)
Near , TX 78253
Jesus C.
Job Details: 01/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.
Near Mico, TX 78056
Richard G.
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KRMF706EBS01 Customer states that the lights inside the refrigerator go out intermittently. And that the lights on the UI sometimes light up and make the UI unresponsive. Ran unit through diagnostics and found no issues. Lights in refrigerator and freezer sections are both operational. Discussed possible causes of the issues the customer is having and quoted cost of possible parts and labor. Customer wants me to go ahead and order the parts. Collected service charge.; ordrng 1 W10804160 (cntrl-elec) and 1 W11330971 (UI)
Near Castroville, TX 78009
Jesus C.
Job Details: 01/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Cannot scroll screen. Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78217
L
Job Details: 01/07/2020
DRYER AMANA NED4655EW1 "Issue is dryer not heating up correctly. Not drying clothes. Found bad element and thermostat. Replace both part from truck stuck. No other issues job complete. ; used 1 279769 (THERMAL-CUTOFF), and 1 279838 (ELEMENT) from stock"
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 Issue is unit making loud noise when spinning Found basket Stuck to tub. Remove basket and put it back on. Calibrated unit. No other issues job complete.
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Checked refrigerator found mullion falling off/broken. Found pantry door hinge broken ordering end cap and mullion to resolve issues.needs OLT authorization.; rqstng P&A on 1 W10121977 (endcap) and 1 W10153704 (rail-mulln)
Near San Antonio, TX 78223
Steven G.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 "Checked dryer found squealing noise after running for a few minutes, found rust on support shaft from moisture not getting out of dryer, sanded roller shaft and cleaned vent shield outside showed customer what to look for, dryer is working properly now, customer doesn’t have an E Mail"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/07/2020
DRYER WHIRLPOOL WED8500DC4 Issue stated by customer: dryer not spinning. Found belt broken. Dryer repair kit belt not long enough. Ordering drive belt.; ordrng 1 W10849499 (belt)
Near San Antonio, TX 78248
Jesus C.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed new icemaker. Good harvest. Good water fill. No leaks from tray. Unit is working properly. Tested to complete.
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "2103731729 checked refrigerator found ice build up on back wall of freezer, defrosted no issues with fan. Job complete. Spoke to customer about not leaving door open for a long period of time."
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE510S0AS0 "Found hinge to oven door loose unable to tighten down. Checked for operation of door lock found error code F1 main board failure. Found cooktop broken due to heat stress. Ordering new cooktop, control board and door hinge. Need OLT authorization.; rqstng P&A on 1 W10299227 (hinge-door) and 1 W10348622 (cntrl-elec) and 1 W10380657 (cooktop)"
Near Stockdale, TX 78160
S. L.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 "Did find per existing scratch on handle that was not caused by service visit, advised customer of this took took picture Installed hose with check valve installed air gap tested all operations normal. Customer claims dishes not drying explained to use rinse aid and plastics will never dry. Customer not happy with answer ran service cycle and heater works and no errors called tech line spoke to Andrew SR number 726825246 he agreed nothing elee we can do unit working correctly. Customer refuses to sign for work done called Trade Partners spoke to Nancy sr number 7726741300 advised her that customer situation so it is documented that unit has been repaired and working correctly according to myself and tech line. Job complete"
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW5000DW1 "Last tech found faulty drain pump. Replaced drain pump to resolve the issue. Unit performing as designed now. No further issues at this point. Educated customer on proper use of unit (cleaning, soap usage, etc). Customer declined email."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Butch 'Sr# 7726818306 determined issue lies with ice maker where the water enters the tray. The funnel was frozen over but the water line was not. Cleared obstruction. Issue resolved. Used wire to secure valve. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Converse, TX 78109
Devon F.
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit wouldn’t start. tested start switch test failed ordering new start switch to resolve issue.; ordrng 1 WPW10446920 (switch-pts)
Near , TX 78015
Douglas H.
Job Details: 01/07/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Unit is double oven, control panel is programmed for the upper oven. Calling techline to see if there is a way to reprogram unit for both ovens. Spoke with Kurt. He walked me through how to reprogram UI. Couldn’t reprogram properly. Stated to replace UI. Ordering UI to resolve the issue. ; ordrng 1 W11297709 (console)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 Called techline about issue. Sr 7726654513. No detergent buildup. No blockages in drain line. Found shipping bolt was left in. Removed bolt. Ran test cycle. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 01/07/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Need impeller nut for auger motor. Could not remove from old motor.; ordrng 1 WP63052-2 (IMPELLER)
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
DRYER WHIRLPOOL WFW5090JW0 "Customer complaint is that the dryer does not heat up. Verified bad heating element. Customer is working with company who provided the unit in the home to get a replacement. If the customer calls us, need to order heating element and thermostat for this unit."
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found bad thermal cut off and fuse replaced both ran dryer no issues. Good heat coming from dryer. Job complete.
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW5090JW0 "Customer states that the unit will stop advancing when there is 8 minutes left in the wash cycle. Problem has been verified. Problem lies with the UI. Need to order a new UI. W11306664 Customer is working with seller of the home to get a new washer and dryer. If customer calls us, need to order the UI."
Near San Antonio, TX 78223
Steven G.
Job Details: 01/07/2020
WASHER MAYTAG MHWE300VW11 "Checked washer found control board just beeps when trying to start will need user interface, Estimate 270.04 and 60.00 labor ; ordrng 1 WPW10248064 (cntrl-elec)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced bracket and control. Control is not operating. When removing the deli drawer, found the wiring harness for the control to be frozen inside the ice block in the bottom of the compartment. Need to order wiring harness. Unable to replace the drain extension due to it not reaching the drain pan. Need to order drain extension for this unit. Requesting p and a for additional parts.; rqstng P&A on 1 W11084807 (extension) and 1 W11170612 (harns-wire)"
Near San Antonio, TX 78210
Steven G.
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDTE304DPA0 "Checked dishwasher found fault code for bad user interface ordered, part 270 and labor 60.00; ordrng 1 W10473845 (panel-cntl)"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: installer would not connect gas line due to missing screws. Also found tube regulator a slightly bent more than usual. Replaced regulator and screws. Unit good. Informed customer of survey.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Checked refrigerator found temperature not set properly in settings changed setting per diagnostics. Temperatures began to normalize. Job complete.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/07/2020
DRYER AMANA NED4655EW1 Replaced thermal cut off and fuse ran dryer no issues with heating. Spoke to customer about proper airflow through drier. Job complete.
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KFC022EVBL4 "Issue unit ,asking noise when dispensing water. Found faulty water valve. And bad filter housing water valve. Wpw10420083 89.00 w11346623 housing. Service fee collected. Told costumer p&l do after repair. ; ordrng 1 Wpw10420083 (valve) and 1 w11346623"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/07/2020
DRYER WHIRLPOOL MEDC400VW0 "Checked dryer found unit not starting, found broken door switch, replaced switch checked operation unit working normal again ; used 1 WP3406107 (SWITCH DOOR) from stock"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 Cust. Needs to reschedule for wed. Am appt.; schdld next appmnt for 1/8 WED !
Near San Antonio, TX 78218
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "Checked refrigerator found ice maker not making ice all the time, went over with diagnostics with tech line, found bad ice maker replaced checked operation unit working normal now"
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
DRYER MAYTAG MEDB835DW4 Issue unit will turn off while starting cycle. Got a f4e3. Restricted air flow. Found exhaust outlet to be cover not letting air out fix that issue and now unit working fine. No other issues. Job complete
Near San Antonio, TX 78209
Steven G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW5000DW2 "Checked washer found bad control board,; ordrng 1 W11116590 (CONTROL )"
Near Kirby, TX 78219
Steven G.
Job Details: 01/07/2020
MICROWAVE OVEN WHIRLPOOL MMV5100AAW "Checked microwave found unit dead no operation, found bad fuse replaced ran unit everything checks ok, customer does not have email, please send copy of receipt ; used 1 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Unit upper rack falls down. Found stops missing. Installed both stops to resolve the issue. Customer also stated unit not drying properly. Advised of importance of rinseaid and educated customer on how unit works. Ran diagnostics to ensure unit functioning properly. Unit not heating. Found issue to be broken heater. Ordering heater to resolve the issue. ; ordrng 1 W10518394 (heater)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found unit not cooling properly, found compressor coming on for a minute than cutting off, replaced bad overload and relay compressor is running properly now ; used 1 W10590083 (CAPACITOR ), and 1 WPW10448874 (START DEVICE) from stock"
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Shelf glass shattered. Visibly damaged. Ordered replacement.; ordrng 1 WPW10709163 (SHELF GLASS)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Checked refrigerator found unit making ice just won’t dispense found gear in ice bucket got out place, adjusted tightened screws checked operation unit is working properly now"
Near San Antonio, TX 78245
Christian G.
Job Details: 01/07/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: oven resets time and date randomly. Reset during bake. Voltage tested good. Found F6E0 error code. Cleared error codes. Reset unit to favorite settings through diagnostics. Tested bake and broil elements to see if unit reset. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW4 Issue is washer leaking found faulty water valve ordering new part ; ordrng 1 W10758828 (valve)
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/07/2020
DRYER MAYTAG MEDB835DW Unit had a little wear on it from rough handling but operated properly. Had no faults and no issues.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/07/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Issue stated by customer: oven does not keep proper time/date. Customer states UI was replaced previously and entire unit was replaced. Ordering Control.; ordrng 1 W11261165 (cntrl-elec)
Near Schertz, TX 78108
Devon F.
Job Details: 01/07/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "Customer complaint was unit would not make tones when operating unit, reset unit and instructed cus to reset unit every couple days, unit is operating as designed."
Near San Antonio, TX 78259
Devon F.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit oven light doesn’t cut on replaced light socket to resolve issue.
Near Shavano Park, TX 78230
Ivan B.
Job Details: 01/07/2020
DISHWASHER KITCHEN AID KUDS50FVBL3 Checked dishwasher. Dishwasher getting no power. Outlet is pushing correct volts. Ordered control and console. Customer prefers appointment from 2-5; rqstng P&A on 1 W10208674 (ELEC CONTROL) and 1 W10249999 (CONSOLE ASSEMBLY )
Near San Antonio, TX 78212
Christian G.
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Issue stated by customer: water was leaking from filter, cust. replaced filter and water was flowing out while filter was being replaced. Unit will not make ice or dispense water now.; rqstng P&A on 1 W10151248 (bin-crush) and 1 W10645131 (reservoir) and 1 WPW10121140 (housing)"
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Checked dishwasher. Dishwasher not starting. Console not taking any commands. Outlet is fine and pushing correct volts. Ordered electronic control and console. Rescheduled for 1/11. ; ordrng 1 W11211890 (CONSOLE, GREY) and 1 W11227795 (ELEC CONTROL )"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 Corrected issue by reconnecting loose wires. Issue resolved. Unit tested properly. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 01/07/2020
BUILT-IN M/W JENN-AIR JMDFS24GS00 Found unit in proper working order. Customer was hearing cooling fan changing speeds. No further issues at this point. Yes to survey and leave behind.
Near Cibolo, TX 78108
Devon F.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint was unit would not clean dishes, ran diagnostics mode got error code F4E3 for motor fault ran automatic wash mode to monitor the motor, can’t here the motor during operation ordering new motor assembly to resolve issue.; ordrng 1 W11085683 (pump&motor)"
Near San Antonio, TX 78244
Jim G.
Job Details: 01/07/2020
DISHWASHER AMANA ADB1400AGW1 Verified issue due to garbage disposal unit drain stopper not being removed. Removed stopper. Issue resolved. Used tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/07/2020
OVEN ELECTRIC (D KITCHEN AID KODE300ESS04 "This call was sent in a COD templates but this is a new model with a purchase date of 20 December 2019. The client had received an error code numerous times of F1 E2 Oven User Interface failure. I could not get the appliance to go into diagnostics or display anything. The homes 240 VAC outlet is sound and the Control board to UI wire was reading the required 14 Volts DC. This would indicate that the UI needs to be replaced. However, there were some other unidentifiable error codes that the client had received. I have ordered other parts that might be needed as the Service Manual procedures indicate a possible need for new control boards and I have ordered additional parts that could be needed based of my recent experience. I will return to vendor all parts that are not needed.; ordrng 1 W10777216 (cntrl-elec) and 1 W10890576 (console) and 1 W11040195 (cntrl-elec) and 1 W11157220 (harns-wire) and 1 W11193915 (harns-wire) and 1 W11200130 (blowe
Near San Antonio, TX 78259
Devon F.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit display is not working ordering new unit display to resolve issue.; ordrng 1 W10887898 (cntrl-elec)
Near San Antonio, TX 78257
Devon F.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint was unit would dispense water slowly everything works good ordering new inlet valve to resolve issue.; ordrng 1 WPW10420083 (valve)
Near San Antonio, TX 78261
L
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit leaking water. Found drain clogged. In clogged drain. Water now draining properly. No other issues job complete
Near Bulverde, TX 78163
Jim G.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFG525S0HS0 Determined issue due to faulty hinges. Will order and return to repair. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)