We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
I verified a damaged pantry control will return to repair as the drawer and the board are damaged. ; ordrng 1 W10815669 (Pantry Drawer) and 1 WPW10769076 (Control pantry) and 1 W11170612 (Harness Side Adapter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78006
Douglas H.
Job Details: 08/03/2021
Customer stated found small rubber gasket and door doesnt stay where its supposed to any more. Small rubber gasket is friction sleeve. Ordering both friction sleeves to resolve the issue. Scheduled for soonest and customer availability.; ordrng 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78006
Douglas H.
Job Details: 08/03/2021
"Unit upper lights not functioning properly, found to be caused by freezer light module. Replaced freezer light module to resolve the issue. Per service pointer W11460554D: ; used 1 W11462342 (Module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/03/2021
Tested unit. Not dispensing ice. Auger arm inside of bin is loose causing ice to buildup. Will need new bin. ; schdld next appmnt for 8/10 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
Anthony SR# 7731408572 varied a disconnected load switch. Reattached however I also found a completely missing insulation. This is technically a separate issue. ; ordrng 1 W11411561 (Insulation sound)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/03/2021
Arrived at customer home. Customer stated that the appointment was set for 1-5. Advised customer we sent email for appointment to confirm time frame between 10-12. Customer was irate and started yelling at me and banging on stuff. Left the home. Called partner team to document. Dispatch is rejected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/03/2021
Tested unit. Not dispensing rinse aid. Pulled front panel. Found roach infestation on control and inside panel. Issue caused by infestation. Advised customer that warranty is voided due to roach issue. No further repairs can be done. Job complete.
We serviced a
WHIRLPOOL WALLOVEN
Model WOD77EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
I verified that the lower blower is failing. ; ordrng 1 W11248652 (Blower Motor)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15NHZS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/03/2021
The drain line was kinked. Reattechted new hose and tighter.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Comfort, TX 78013
Colton B.
Job Details: 08/03/2021
Replaced module and leds worked with no further issues. I
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78228
Sebastian
Job Details: 08/03/2021
Found that the high limit safety on the heater has popped replaced with the repair kit replace thermostat portion as well being that I was unable to find a large amount of lint blockage it is possible that the issue could be occurring from their venting system as it shoots right outside but straight down about an inch above the ground not much room for the airflow to Go Did clear some lint out of this portion but explain to customer that they might want to have that changed out by a handyman
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Helotes, TX 78023
Douglas H.
Job Details: 08/03/2021
"Customer stated unit not heating then started smelling. Found f7e1 heater turned off due to water temp. Ran diagnostics testing to check unit, unit is functioning as designed. Educated customer on importance of rinse aid. Advised customer to run clean cycle on unit, also advised customer to get hot water at sink prior to running unit. When checking unit found loose wire connector at fill valve. Secured connection with wire tie to resolve that issue. ; used 1 WP8567668 (Tie-wire) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 08/03/2021
"Unit noisy ice production, noisy ice dispensing and dispensing crushed ice when cubed selected. Found noisy ice production to be ice maker. Found other issues to be caused by the ice bin not put together properly. Ordering both parts to resolve the issue. Both parts oos. ; ordrng 1 WPW10558423 (ice-contnr) and 1 W11284458 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78202
Douglas H.
Job Details: 08/03/2021
Unit not making ice. Found e2 error motor lost home position. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty per sb web and proof of purchase. If issues continue please order W11294907 ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Douglas H.
Job Details: 08/03/2021
Unit not agitating. Found cause to be actuator slipped out of position. Advised customer of giving the temporary fix in hopes of getting some laundry done while waiting for part. Unit needs actuator replaced. Ordering actuator to resolve the issue. Still waiting for part arrival ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Schertz, TX 78108
Zachary
Job Details: 08/03/2021
"Checked dishwasher, found F8E4 error code - float switch engaged. Checked float switch tray and found water in tray engaging float switch. Emptied and dried tray, installed new float switch. Since old one may be giving bad fill level feedback. Cleared error code and tested dishwasher and it is working as designed. No other issues or error codes found."
We serviced a
MAYTAG WASHER
Model MVWC416FW
Near San Antonio, TX 78201
Sebastian
Job Details: 08/03/2021
Im at the agitator has snapped off. Replace the broken part and tested unit good to go
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78237
Sebastian
Job Details: 08/03/2021
Replaced the control and tested unit unit is firing up as it should be good to go
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78240
Sebastian
Job Details: 08/03/2021
Remove dryer to replace back suspension tested unit did not receive control or valve valve is not needed control possibly not needed only requesting that parts are returned when I change out the filters that need to be replaced as they keep falling off for the customer. Parts team to reach out when available ; ordrng 1 W10828351 (Filter) and 1 W11178825 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/03/2021
"I installed the new ice maker and it would not jump. I contacted Whirlpool Tech Line and spoke to Senior Tech Butch. I explained the situation and that it is highly unlikely that we got two bad ice makers in a row. We checked voltage from L wrt N and received 0 VAC, We check again forcing voltage in test 25. 0 VAC. We checked the VAC at the control board from P3-3 wrt ground and received 59 VAC. Thus u it had a defective control board and will have to be replaced. SR# 7730974444. I explained this to our customer. ordrng 1 W11043763 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78249
Shawn W.
Job Details: 08/03/2021
"Our customer is having problems with a noise that sounds like a rattling noise in the refrigerator section. I ran through diagnostics and discovered that the sound our customer was describing was happening during test 3 sub step 3 for the RC evaporator fan and damper. I found that the RC evaporator was frozen over. I defrosted the unit and set the defrost to basic from ADC according to Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator. I replaced the evaporator fan.unit us now fully functioning as designed. Our customer is not confident with the repair. I explained to him that I was empathetic and understood but also explained that many of the nerdy star designs have high failure rates and could it guarantee that he would not have problems in the future but that currently it is fixed and functioning as designed. I referred him to Whirlpool for his continued concerns. This part was covered on the 12 month OEM warranty. No charge to the customer."
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78240
Shawn W.
Job Details: 08/03/2021
Tech was assigned as a helper;
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Von Ormy, TX 78073
Chris S.
Job Details: 08/03/2021
Customer stated that dishwasher is leaking and wont drain and leaks right away. Found issue to be float switch and draining pump. Ordering float switch parts.; ordrng 1 WPW10195039 (float switch) and 1 WPW10195036 (float assembly) and 1 WPW10195038 (nut) and 1 WP8531743 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78224
Chris S.
Job Details: 08/03/2021
Customer stated that washer making grinding noise. Found issue to be faulty gearcase and cam. I dont have came in truck need to order cam and is out of stock.; ordrng 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near San Antonio, TX 78221
Chris S.
Job Details: 08/03/2021
Customer stated that water dispenser didnt work all the time. Found it to be the dispenser switch. Ordering parts screw on back order.; ordrng 1 WP2194719 (clip) and 1 WP2195051 (clip) and 1 WP3400906 (screw) and 1 WP2162361 (swtch-micr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78209
Chris S.
Job Details: 08/03/2021
Customer stated water dispenser and icemaker was not working. Found issue to pinched line. Fixed line tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near San Antonio, TX 78209
Chris S.
Job Details: 08/03/2021
Customer stated that washer wasnt working right found issue to be faulty lid lock latch. Ordering latch assembly ; ordrng 1 WPW10482836 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near San Antonio, TX 78209
Chris S.
Job Details: 08/03/2021
Replaced defrost control everything working properly. If theres any issues call and ask for Megan .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Corpus Christi, TX 78410
John L.
Job Details: 08/03/2021
"Installed slides, issue resolved."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Portland, TX 78374
John L.
Job Details: 08/03/2021
"Install component, issue on unit has been resolved. Did find issue with home electrical during repair, advise customer to have electrical looked at my professional."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 08/03/2021
South actuator calibrated unit ran verification cycle issue resolved. I did notice however that laundry room floor has water paddling that looks like its backfilling from drain stem from home I did advise customer that would need to contact a plumber to resolve that issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
John L.
Job Details: 08/03/2021
"Replace door, issue has been resolved."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/03/2021
"Installed new control, tested after installation. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW02
Near Corpus Christi, TX 78418
Adam
Job Details: 08/03/2021
Special unit shows large amounts of frost/ice stuck or frozen together not allowing motor to turn auger. Discarded ice make sure auger was spinning correctly reinstalled and tested issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVAXWL00
Near Odem, TX 78370
Jim
Job Details: 08/03/2021
"Customer states that freezer stopped cooling, then refrigerator followed. Check freezer, evaporator fan is running, but hot air coming from compartment. Sealed system work suspected. Customer defers,saying it is more cost effective to get new. Check with AE to charge lower rate, which she approved. No parts needed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
Jim
Job Details: 08/03/2021
Install actuator and test. No change in behavior. Install control panel and test. Machine working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW1
Near Rockport, TX 78382
Jim
Job Details: 08/03/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78410
John L.
Job Details: 08/03/2021
"Inspected unit, used airflow test. No airflow, used camera to look into vent. A good amount of lint has collected within home ventilation, this is causing restricted air flow on unit. Customer will need to clear ventilation to restore airflow."
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS00
Near Corpus Christi, TX 78415
Michael
Job Details: 08/03/2021
"The recirculating pump wouldnt stop pumping water, possible bad sensor, installed new pump, turned the appliance on and let it cycle, the appliance is working normal."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78415
Michael
Job Details: 08/03/2021
"The washer spins violently per customer. No error codes, Pushed on the tub and its real bouncy, the suspension is bad, installed new suspension, the suspension is sturdy, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is spinning properly and working normal"
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Corpus Christi, TX 78411
Michael
Job Details: 08/03/2021
"F1E0 error code, terminal block is in good condition. Unplugged it to reset the control, same error code pops up, ordered control and rescheduled the customer ; ordrng 1 W11536794 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 08/03/2021
"Installed agitator, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is agitating and working normal"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Rockport, TX 78382
Michael
Job Details: 08/03/2021
"Installed center top burner, the burner is igniting and working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FMX01
Near Port O'Connor, TX 77982
Michael
Job Details: 08/02/2021
"The built in appliance in a garage and wasnt plugged, Keith said it was running and working normal before it was moved ours. I didnt see any damage on the exterior of the appliance all components are at the top, some mold on the shelves that can be wiped clean."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 08/02/2021
"9850Inspected unit, unit had to run its initial run for setup. Unit now functioning as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alice, TX 78332
Adam
Job Details: 08/02/2021
Customer complaint of a grinding noise. Testing unit shows no error codes and putting unit through spin cycle does not result in any audible grinding sound but there is however the issue with actuator coming loose from cam not allowing unit to Ashton there is a service pointer in regards to this issue. Replaced actuator to resolve the issue.; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/02/2021
Large amounts of rust buildup on doors. Called tech line. Issue is cosmetic only and is not covered by whirlpool warranty. No further repairs can be done at this time. Sr 7731390912. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSRS250GAL00
Near San Antonio, TX 78248
Jim G.
Job Details: 08/02/2021
Issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Boerne, TX 78015
Douglas H.
Job Details: 08/02/2021
"Unit not agitating. Found issue to be actuator slipped out of place. Reattached into proper position for a temporary fix, advised in no way could guarantee that it will stay. New actuator is needed. Part has been ordered but oos. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near San Antonio, TX 78222
Jesus C.
Job Details: 08/02/2021
Tested unit. Noise during testing sounds like relay is constantly clicking. Could not duplicate issue again. Will replace control and interlock on next visit. ; schdld next appmnt for 8/9 MON !
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS15NRTB4
Near San Antonio, TX 78231
Jim G.
Job Details: 08/02/2021
Ive verified that a faulty overload relay. ; ordrng 1 WPW10136197 (Cap overload)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/02/2021
Complaint is that icemaker built up with ice and froze the bucket and ice maker together. Ice maker is broken. Will need to replace ice maker. Will need to check for cause of ice buildup once ice maker is installed. ; ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM00
Near Floresville, TX 78114
Chris S.
Job Details: 08/02/2021
Customer stated that refrigerator stopped cooling. When I got to the house I plugged refrigerator in and the compressor and condenser fan never turned on. Found issue to be faulty control board. Ordering control board and start device just in case. ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10197428 (start relay)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM3
Near Floresville, TX 78114
Chris S.
Job Details: 08/02/2021
Customer stated dishwasher was not draining. Found issue to be knock out on garbage disposal wasnt nknocked out. Fixed issue tested unit everything working properly. yes to survey.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB02
Near San Antonio, TX 78263
Chris S.
Job Details: 08/02/2021
Replaced ice door and motor. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78222
Chris S.
Job Details: 08/02/2021
Customer stated washer wasnt working right. Found issue to be motor capacitor and shifter. Ordering agitator and cam just in case. Motor out of stock and waiting for shifter to come in.; ordrng 1 WP3951744 (agitator) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5530AAS3
Near Cibolo, TX 78108
Zachary
Job Details: 08/02/2021
"Customer complaint is the installation of vent hood. It sticks out so far that you can easily bump your head on corners. In form of a safety hazar honestly. Called whirlpool tech line to confirm and talked to Leon SR# 7731398338 vent hood is designed to be installed on to a 13 depth cabinet. The cabinet it is installed to, has a 15 1/2 cabinet where there is a 2 1/2 gap on back side of vent hood from wall. Since it is installed flush to front side of cabinetry. This is causing vent hood to extend out to 22 instead of proper installation of 19 1/2. See pictures attached. Leon stated that this unit is designed to be installed to cabinetry that is 13 in depth. Per whirlpool tech line."
We serviced a
MAYTAG WASHER
Model MVWB835DC2
Near San Antonio, TX 78223
Chris S.
Job Details: 08/02/2021
Customer stated that washer would not turn on at all and then plug head volt voltage. Checked voltage on wall outlet and it is getting correct voltage put in diagnostics and got F6E2 error code which is UI cannot hear main control board. ordering control board and UI. rqstng P&A on 1 W11112658 (cntrl-elec) and 1 W11115285 (panel-cntl)
We serviced a
KITCHEN AID REFRIGERATOR
Model KFXL25RYMS0
Near San Antonio, TX 78202
Jesus C.
Job Details: 08/02/2021
Tested unit. Found ice maker fill tube has leak on top of unit. Will need to replace fill tube. Ice maker is good. Ordering new fill tube. ; ordrng 1 W11415785 (Fill tube)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/02/2021
Called tech line to document. No repairs can be done since unit is out of 30 day cosmetic warranty. Sr 7731395354. Job complete.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/02/2021
Complaint is that unit will leave loads with blankets wet at end of cycle. Called Samsung tech line. Ran diagnostics test. All functions are working. Suspension is good. Error code of off balanced load. Recommend using lower spin speeds with heavier loads. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/02/2021
Complaint is that unit will fill near top of basket with water during wash cycle. Tested unit. No stored error codes. Ran calibration. Ran diagnostics. No issues during testing. Ran wash cycle. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/02/2021
Tested unit. Will not spin. No agitate. Motor pulley slipping from motor. Will need to replace motor. Motor under 10 year warranty. Ordering motor. ; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/02/2021
Installed new terminal block. No issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Cibolo, TX 78108
Zachary
Job Details: 08/02/2021
Replaced all parts ordered. Tested dryer and it is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Schertz, TX 78154
Zachary
Job Details: 08/02/2021
"Checked washer and it was in warranty. Just did not have any mod&ser#s. Washer was working as designed. Complaint was it being too loud and off balance. Customer had prior washer that was on spring design. Explained the differences of old style and new design. Old on springs and new suspension rods. Also, educated on proper wash procedure. Soap use and the higher, spin and soil can cause off balance issue during wash. Washer is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/02/2021
Installed new control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78222
Chris S.
Job Details: 08/02/2021
Customer stated that freezer door rail rode fell off. Found issue to be rail was not properly installed. Fixed rail everything working as designed. And customer said fruit and vegetable drawers were closing all the way down it should be refrigerator leaning forward fix legs everything working good draws move forward just a little bit sometimes. But once pushed back everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/02/2021
"Unit making loud high pitched noise. Found primary source of the noise is from the idler pulley, also found one of the rollers is ceasing up. Unit needs dryer repair kit (drive assembly). customer wishes to proceed with repair. Part didnt arrive in todays shipment and unsure of part arrival. Scheduled for soonest availability but also asked AE to place on urgency list per request of customer."
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KEBS208SSS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/02/2021
Last trip found issue to be faulty fan and broil element. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78256
Colton B.
Job Details: 08/02/2021
"Replaced valve and control, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78228
Jim G.
Job Details: 08/02/2021
Replaced both doors. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near San Antonio, TX 78201
Jim G.
Job Details: 08/02/2021
Ive verified the unit is functioning as designed. No error codes stored. I&i
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/02/2021
Unit making squealing noises. Found cause to be idler pulley. Replaced idler pulley to resolve the issue. Recommend to customer to have venting cleaned out on home side as that causes the long dry times. ; used 1 W10837240 (Pulley) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Colton B.
Job Details: 08/02/2021
2245. Customer said not making much ice. Tested and found bad fill valve. Ordered part and will contact customer when part comes in.; ordrng 1 W11535162 (Fill valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 08/02/2021
It appears there were switch issue however given the reports by customer I believe replacing control is best. ; ordrng 1 W11384469 (Rocker switch) and 1 W11396033 (Rocker switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near San Antonio, TX 78254
Colton B.
Job Details: 08/02/2021
Customer said not making ice. Tested and found connector not sitting tight. Reconnected connector nice and snug and tested with no issues
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/02/2021
Unit outer door damaged. Customer approved of new door prior to installing. New door also came with badge. Customer approved repair. Replaced outer door to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Colton B.
Job Details: 08/02/2021
Customer said no ice. Tested and found loose connector. Tightened connector and tested with no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78251
Colton B.
Job Details: 08/02/2021
Not cooling. Tested and found bad starter device. Replaced part and tested with no further issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Boerne, TX 78015
Colton B.
Job Details: 08/02/2021
Customer said display not reacting to touches. Tested and found bad console. Ordered new part and will contact customer when parts come in.; ordrng 1 W11296171 (Console)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/02/2021
Last trip found faulty motor and cam. Replaced both parts. Upon calibration found that didnt resolve the issue. Ordering gear case and belt to resolve the issue. Gearcase oos. ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78218
Zachary
Job Details: 08/02/2021
"Checked dishwasher, complaint is dispenser does not open during wash. Found pan blocking its ability to open. Let customer know to keep that area clear so it can function properly. Tested dishwasher and it did not pop open. Took panel off and connections were good. Checked resistance on new and old dispenser. They differed by 200. Replaced dispenser and tested dishwasher, it is now working as designed. No other issues or error codes found."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78233
Zachary
Job Details: 08/02/2021
"Checked wall oven, found no activity. Checked breaker first. No change. Pulled oven out, thermal fuse appeared to be good. Removed thermal fuse and tested. It was OL, bad. Replaced thermal fuse and tested oven. Oven is now working as designed. No other issues or error codes found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
"Model Number: WDT970SAHZ0 Serial Number: F94361245. This unit is out of warranty. Our customer has had a drop in wash performance and soap staying on dishes. The water temperature in the unit is fine and the unit fills, washes and drains. However, the sump and motor is not pushing the bottom arm. The water temperature at the dishwasher is 100 degrees F. I ran diagnostics and all loads functioned as designed. The only common thing I have noticed is that the water temperature is really low. We need to get hot water into the unit. Although the sump and motor is pushing water it is not pushing enough to move the bottom sprat arm consistently. I found evidence of calcium build up on the spray arm. I cleared out as much as I could I recommend turning up the hot water at the water heater. If that does not improve performance we will need to change out the sump and motor. We turned up the water heater. rqstng P&A on 1 W11087376 (Sump and Motor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
Model Number : KRSC703HPS00. Serial Number: HR9145104. Our customer is having warming in the fresh food section. The temperature is at 58 degrees F in the RC and 05 in the FC. They had a technician that came out from Best Buy that removed the panel to the fresh food section and defrosted. Supposedly fixed it. I found that the temperatures were not set at manufacturer recommendations. I reset. I ran diagnostics and found that the evaporator fan in the RC is not working. This unit will need a new evaporator fan. Im ordering a main control as a contingency. We will need an OTL authorization.; rqstng P&A on 1 W11340145 (Fan scroll refrigerator) and 1 W11172798 (Control)
We serviced a
MAYTAG MICROWAVE OVEN
Model MAT20PRAWW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
"Model Number: MAT20PRAWW1 Serial Number: CX2700139. Our customer is having. Problem with the unit not washing. It is currently stuck in drain mode when you plug it in. I tried to enter diagnostics and it would not enter. I looked up the main control and the user interface. They are both showing discontinued. This is really odd on a unit that has a goods issue date a year ago. I tried to call Whirlpool Tech Line but they are in training. I left a message with DH for guidance. DH called me back and told me we could have a problem with the drain pump. He had never run across parts being discontinued on a new model. I ordered the parts straight from the parts list. Not through Marcone. Our parts department will need to conduct parts research. I spoke with Austin Senior Technician at Whirlpool SR#7731400246. Austin guided me to disconnect pressure hose from control and blow into hose. Reassemble and plug in. If the drain pump stops within 10 minutes, the unit will be fixed and we will need to go over soap amounts with our customer. If it does not stop we will need to change out the control. If we cannot get the control if needed. Technician needs to call back Tech Line and they would deem it unrepairable. I called our customer back to explain.; ordrng 1 W10850499 (Control) and 1 W11113315 (User Interface) and 1 WPW10276397 (Drain Pump.)"
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/02/2021
"Our customer had a situation in which there was oil splattered on the bottom of the unit and they have had occasional leaking of water. Model Number: MVWB880BW0 Serial Number: C34770845. F51 motor RPS failure was displayed about 3 minutes into step C1 on the automatic test mode.. H91 was a stored code.This unit will need the inner and outer tub with the gear casing replaced as well as the motor. rqstng P&A on 1 W10381078 (SHAFT ASM - TUB AND BEAR) and 1 W10549509 (Basket) and 1 280146 (Rotor) and 1 WPW10419333 (Stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/02/2021
"Our customer is having problems with water dripping from the dispenser after wash and finding water and wet clothes likely from the dripping. I checked the soap dispenser and it did not show any cracks. However, water continues to drip from the assembly housing. I ran diagnostics and found error code F3 E2 Inlet water temperature fault and F5 E4 Lid Not Opened Between Cycles and F0E5 Off Balance Load and F2 E1 UI Stuck Button. I ran all loads in manual test mode and all are functioning as designed.The water valve is electrically sound but the solenoids are not completely closing. The assembly that holds the dispenser drawer has become deteriorated. The assembly housing will need to be replaced. ordrng 1 W11173599 (Valve housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/02/2021
"Our customer had a new development in which the u it was not getting water. I ran diagnostics and re wives error code F7 E1 basket sped fault and F0E2 over suds and F7 E7 Motor unable to reach target RPM. I ran automatic test mode and the valve is sound. However, in spin we got a really bad screeching noise. I found the we will need a new belt, cam and gear case. Parts ordered.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/02/2021
Our customer is having a problem with the normal cycle and had a error code if F8E0 Steam inlet valve. . I ran diagnostics and received error code F5E2 door lock error and F8 E0 and F9E1 Long Drain and F3 E1. Water level system error. I ran service test cycle and found that all loads functioned as designed. This unit will need a new main control and water level sensor. Parts ordered.; rqstng P&A on 1 W11201283 (Control) and 1 WPW10448876 (Water Level Sensor)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kingsville, TX 78363
Adam
Job Details: 08/02/2021
Inspection of unit shows several air codes one for overload another for water temperature failure as well as long Phil no Phil. When we testing water valve shows import condition not allowing unit to fill. Replace valve calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Refugio, TX 78377
Jim
Job Details: 08/02/2021
"Customer states that cycles are not completing. Only cycle that completes is Casual Regular. Others start changing, then move back to wash. Customer is extremely unhappy that after numerous calls, the machine is not fixed. Place machine into diagnostic mode and pull codes: F2E1 (stuck key), and F8E1 (long fill, which is due to the well). Setup cycle, put clothes in (small load), and run in Normal Regular mode deep water wash water level. When water level did not increase when I changed to warm water, pulled lid lock tab off door and looked. Water trickling out of valve. Added 4 gallons of water to washer to expedite running cycle. Wash finally works after adding 2 more gallons of water. Cycle is not moving from wash, have been sitting for 25 minutes. Tried to contact TechLine, but they are in training until after 4pm. Bad valve (W11210459) needs replacement. Please reschedule when parts arrive. Possible board malfunction, but wish to talk to TechLine before replacing.; rqstng P&A on 1 W11210459 (Valve, water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Victoria, TX 77904
Michael
Job Details: 08/02/2021
"The customer the appliance was working great from the last time I was there and the food in the freezer started to defrost. Temperatures in FC were 31 degrees and 38 in the RC. Unplugged the appliance and plugged it into a kill o watt meter, amps are at 48-55 amps, removed the back panel, the condenser fan and compressor are working normal. This is a sealed system issue, ordered a dye drier, please reschedule with a sealed system technician. ; ordrng 1 WPW10143759 (UV Drier)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 08/02/2021
"F3E2 inlet temperature faultF5E2 lid lock failureF5E1 lid switch faultTested components, found issue to be with valve thermostat. Will need to replace valve to resolved issue. If part arrives early, schedule sooner.; ordrng 1 W10758828 (valve)"
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78418
John L.
Job Details: 08/02/2021
"Installed harness, unit getting power. Control is dead, will need to be replaced to resolve issue.; schdld next appmnt for 8/9 MON !"
We serviced a
KITCHENAID HOOD
Model KWCU380JSS-0
Near Port O'Connor, TX 77982
Michael
Job Details: 08/02/2021
"The vent hood wasnt in the house or hooked up. Visually looked at the vent hood, there was no mold or water damage, it is in good condition"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Corpus Christi, TX 78414
John L.
Job Details: 08/02/2021
"Inspected unit, found issue to be with drain pump. Drain pump is not pumping out water, check drain pump for obstructions. Obstruction found, removed obstruction and issue has been resolved. Re-calibrated unit, tested for function. Function has been restored"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bishop, TX 78343
Adam
Job Details: 08/02/2021
Inspection of unit results and no response from control board unable to run a diagnostic unit is getting proper voltage but does not respond to any key combination. Replace control board interface lid lock and strike to resolve issue.; ordrng 1 W11266006 (Control) and 1 W11091027 (Strike) and 1 W11130429 (Control) and 1 W11032875 (Lock)
We serviced a
KITCHEN AID RANGE
Model KDRP487MSS03
Near Port O'Connor, TX 77982
Michael
Job Details: 08/02/2021
"The appliance was not in the home or connected. Visually looked at the appliance, there is no water damage and is in good condition."