Near Corpus Christi, TX 78411
Adam
Job Details: 04/02/2020
WASHER MAYTAG MHW6630HW0 After only installing drawer tested unit and found that it has resolve the issue slight warping of the drawer and brittle piece is causing leak. Issue resolved
Near San Antonio, TX 78251
Richard G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the unit is not reaching the appropriate temperature in the oven and offsetting the temperature is not working. Verified issue. Ordering control, sensor, and thermal fuse.; ordrng 1 W11295998 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Installed compressor, charged unit. Holding pressure and is cooling. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE525S0HZ1 "Installed door, issue has been resolved."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced control and interlock. Clicking interlock is still happening. The top latch is not always pressing the switch completely closed. Door completely latches on bottom but not top. Ordering door.; ordrng 1 W11247223 (door/mw)
Near Corpus Christi, TX 78412
Adam
Job Details: 04/02/2020
WASHER WHIRLPOOL WFC7500VW2 Ran unit through both quick test and auto cycle no error codes showed all functions ran in time doubt as normal. When I did arrive at the home customer did have unit loaded but not washed. After running auto tests and diagnostic and finding no errors I asked customer to show me the size of load she would wash. Customer is overloading machine by quite a bit. Advise customer to cut load size in half and also wash like garments with like garments. Issue resolved
Near Schertz, TX 78154
Steven G.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Checked refrigerator found door switch not working properly ordered; ordrng 1 W10403752 (switch) and 1 W10889223 (PADDLE )
Near Wytheville, VA 24382
Uriah B.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED86HEBW0 F4e3F2e1F4e4Cleared codes.Tested unit with exhaust attached. Poor airflow detected. Tested with exhaust detached. Unit showed good airflow. Cx to have exhaust venting cleaned.
Near Adkins, TX 78101
Steven G.
Job Details: 04/02/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 "Checked ice maker found after first cycle unit cuts off and power button blinks. Found bad bin thermistor replaced thermistor checked operation unit will need more work, harness 49.74, sensor 85.59 plus labor ; ordrng 1 W10485955 (harns-pump) and 1 W10485962 (sensor), pckd up 1 WPW10511923 (thermistor)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 04/02/2020
M/W OTR WHIRLPOOL GH7208XRS1 "Techline: SterlingUnit cycling through the menu by itself. Cx experienced MW turning on by itself. Even the convection heating element turned on by itself as well. Per techline, the only check is visual and recommends checking with parts on hand. Parts needed are as follows door/Keypad, UI wire harnesses, UI board. SR 7727500996 1-866-550-5136. SafetyPer safety, cx responsible for parts and labor because of age of the unitSafety 7727481704W10115584. Door display. 315.99WPW10391282. UI board. 168.62W10470186. Wire harness. 21.74W10470182. Wire harness. 21.12Labor 199.99 (includes second tech)Cx to go buy new"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint is that there was sparking between the front and rear right burners. Found front right element and right cooktop harness burned. ; ordrng 1 W11047722 (elmnt-surf) and 1 W11134602 (harns-wire)
Near , TX 78015
Douglas H.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Unit leaking. Found issue to be vent assembly and gasket. Ordering both parts to resolve the issue. ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated unit makes intermittent loud noise, ice build up in upper left hand corner, and deli control not working. For ice build up and noise issue finding unit needs adapter kit and then found faulty deli control. CRP the parts. Quoted 120 plus tax for labor. Customer wants to proceed with repair. Ordering deli control and adapter kit. Collected Sc ; ordrng 1 W10864519 (adapter) and 1 WPW10769076 (cntrl-elec)"
Near Helotes, TX 78023
Christian G.
Job Details: 04/02/2020
WASHER MAYTAG MVWB865GW0 Issue stated by customer: dispenser drawer leaking as soon as customer puts detergent in slots. Ordering drawer to resolve issue.; ordrng 1 W10919352 (drawer)
Near North Little Rock, AR 72116
Colton B.
Job Details: 04/02/2020
LAUNDRY WHIRLPOOL MHW6630HC0 "Issue was a clogged drain filter. Removed debris from filter to resolve issue. Unit drains well now. Ran a quick cycles, still did not observe any leaks. Last time out techline suggested not using sent boosters, as leaking is probably due to the over suds error code. Unit testing good."
Near Little Rock, AR 72205
Colton B.
Job Details: 04/02/2020
WASHER MAYTAG MVWB835DC2 Issue was a bad UI harness. Replaced UI harness to resolve issue. Unit tested good. Cleared error codes. Collected for P&L. Could not take payment. Wayne or Nate will call for payment.
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/02/2020
DISHWASHER JENN-AIR JDTSS246GP0 Customer stated that the unit will not complete cycles. Found a float switch error and the unit not draining properly. Resolved issue by coiling the drain tube and zip tying it into the proper position.; ordrng 1 Wpw8567668 (ZIP TI)
Near Benton, AR 72019
Colton B.
Job Details: 04/02/2020
LAUNDRY WHIRLPOOL MVWB765FW3 "Issue is that the washer keeps tripping gfci ever time it is plugged in. Tested outlet with outlet tester, outlet checked good and did not trip. Plugged unit in, breaker tripped immediately. Unplugged UI and plugged unit in, breaker did not trip. Green diagnostics light on Control was solid, indicating a faulty control. Noticed exposed wiring on the lower washer harness, this is believed to be the cause of breaker tripping. UI harness tested okay but control was not sending voltage. Order new control, wiring harness and UI console just in case that took damage as well. ; ordrng 1 W10777953 (WIRE HARNESS) and 1 W11135391 (CONSOLE ) and 1 W11195970 (CONTROL)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit set on 45 degrees in RC and 0 in FC for past 3 days. Thermistors reading RC 5.29k ohmFC 19.4k ohm Product temp from middle shelf in RC was 38 degrees.7.4k ohm. At roughly 38 degrees. Reading 5.29k the sensor must be reading incorrectly. Parts complaint and have Plainfield send it out. 12791417SPSR 7727233303. ; ordrng 1 12791417SP (thermistor)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 0.56 amp while compressor running. Frost found on suction tube by filter drier. Temp in fridge reading around 44 degrees. Temp in freezer just about 32 degrees. Either blockage or leak in sealed system present. Compressor sounds and seems to be working ok. Ordering evaporator and dye drier. WPW10507886. Compressor. If needed Tribles Roanoke showing some in stock. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)
Near Benton, AR 72015
Colton B.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED8500DC3 Issue is that dryer makes a loud rumbling noise late in cycle or on the second load of clothes. Finding issue to be a cracked blower wheel. Ordering new one to resolve issue.; ordrng 1 WP697772 (BLOWER WHEEL )
Near Benton, AR 72015
Colton B.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE505W0HB Issue was an F1E0 error code. Unit needs a new control board. Ordering a new one to resolve issue. Unit is at Rent a Center; ordrng 1 W11314391 (CONTROL)
Near Little Rock, AR 72210
Colton B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint is a a refrigerator that isn’t cooling well. Frost pattern on evaporator indicates a restriction in sealed system. Checked with Wayne, scheduling a sealed system tech for Monday.; ordrng 1 W10143759 (DRIER.)"
Near Little Rock, AR 72210
Doug M.
Job Details: 04/02/2020
DRYER WHIRLPOOL MEDB765FW0 "Found damage to front bulkhead,diagnosed to need bulkhead; ordrng 1 WP697557 (bulkhead)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/01/2020
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 "Last trip found faulty UI, and electronic controls. Replaced all 3 parts to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind. Issue was cause by ground wire from main harness directly over broil relay, which caused it to ground out."
Near San Antonio, TX 78252
Justin
Job Details: 04/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FS0 "Upon arrival Customer said she doesn’t need service, decided to just buy a new one."
Near San Antonio, TX 78258
Jim G.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KSSS48MDX05 Replaced customer provided control. Issue resolved. Collected labor
Near San Antonio, TX 78251
Justin
Job Details: 04/01/2020
WASHER AMANA NTW4516FW3 "Found no leaks on unit, unit passed all test."
Near San Antonio, TX 78258
Jim G.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Several drawers were damaged. Ordered parts. ; ordrng 1 W11387048 (CENTER FREEZER DRAWER) and 1 W11387048 (LIGHTED SHELF)
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Sr#Gray and violet
Near Converse, TX 78109
Steven G.
Job Details: 04/01/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor not plugged in reattached checked ok found bad light bulb for interior cabinet, replaced bulb checked operation unit working normal now"
Near Boerne, TX 78015
Tommy B.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit is non functional. Tested voltage at wall and at terminal block finding 240 V. Found issue to be damaged wall socket. Customer will have to have the walls inspected to solve the problem.
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/01/2020
WASHER MAYTAG MVW7232HW0 Customer described issue wherein the unit will roll items in a ball. I contacted techline and spoke to Rick SR# 7727494218 who informed me that the positioning of items is at fault. Advised me to inform customer that items must be lightly balled up and placed along edges of tub to avoid excessive bunching but that some bunching is unavoidable.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 04/01/2020
DRYER SAMSUNG DVE50M7450W/A3 Replaced part. Issue resolved.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 04/01/2020
VENTHOODS WHIRLPOOL UXT4230ADS1 Last trip found missing fan motor. Replaced motor to resolve issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78250
Christian G.
Job Details: 04/01/2020
DISHWASHER AMANA ADB1400AGS1 "Unit showed infestation, bugs around and in unit. Cannot do any work until homeowners clean around unit"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/01/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Last trip found faulty electronic control. Replaced electronic control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/01/2020
RANGE WHIRLPOOL WEE510S0FS1 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/01/2020
RANGE WHIRLPOOL WEGA25H0HN0 UI is damaged. Ordering new UI. Ordering front right burner cap. ; ordrng 1 W11245289 (burnr-head) and 1 W11339753
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Last trip found faulty compressor. Replaced compressor and ice maker to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. SS part and labor still covered. Ice maker to be payed by DH"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint is of a loud scraping noise during the spin cycle, then a loud grinding noise at the end of the cycle. Entered diagnostics and found error codes F0E5 off balance load detected. Ran automatic test and during spin test heard the grinding noise. Determined bad gearcase. Ordering gearcase and motor.; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/01/2020
RANGE WHIRLPOOL GR448LXPB0 Customer stated that the bake function is intermittently operational. Could not initiate diagnostics. Checked voltage at the control for bake element. Need to replace the control which is discontinued. Collected service call.
Near San Antonio, TX 78244
S. L.
Job Details: 04/01/2020
RANGE AMANA AER6303MFB2 Arrived at home found signs of roach infestation snapped pictures of this called Trade Partners spoke to Patrician SR number 7727491017 to update her of this unit will not be serviced due to infestation job complete.
Near Windcrest, TX 78239
Steven G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW4855HW1 "Checked washer found washer in pause spin light blinking. Went over washer use ran diagnostics everything checks ok, washer is working properly"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/01/2020
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Grid cutter was shorted and visibly popped. ; ordrng 1 W10919199 (grid-cuttr)
Near Boerne, TX 78015
Tommy B.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Called techline spoke to Rich. SR7727490915 No icemaker issues. Found air leak in ice door. Ordering ice door to resolve issue.; ordrng 1 W11189145 (door-ice)
Near San Antonio, TX 78213
Douglas H.
Job Details: 04/01/2020
WASHER WHIRLPOOL LAT9416AAQ Last trip found faulty pressure switch. Customer wanted to purchase 2 switches. Replaced one to resolve the issue. Unit tested good. No further issues at this point. Collected P&L for both parts and labor.
Near San Antonio, TX 78239
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ Spoke with customer she is under quarantine due to possibly being exposed to COVID-19 she will call when quarantine is over.; O-emld tckt
Near San Antonio, TX 78209
Steven G.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KSSC48FMS00 "Checked refrigerator found freezer cooling fine found air inlets frozen not letting air to refrigerator side, cleared ice and cleared drain, checked operation unit is working normal now"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
DRYER AMANA NED4655EW1 "Issue stated by customer: dryer had been running all night, when customer tried running dryer the next day there was no heat. Lund heating element had shorted due to faulty timer. Ordering power cord as well, found slight resistance through cord.Geek squad warranty had scheduled appt. and will reimburse since their techs are not currently servicing units.; ordrng 1 279838 (element,heater) and 1 PT400L (cord-power) and 1 W10857612 (timer)"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
OVEN ELECTRIC (D JENNAIR JJW9827DDP Issue stated by customer: built in oven would get up to temp. But only remain at temp for about 30min. Previous tech replaced temp sensor. Customer had purchased control board. Replaced control board as recommended with service pointer K8178717 for temp variation issues. Unit got up to temp. Asked customer to run unit through other bake/broil/convection cycles and let us know if any further issues. Unit tests good at this time. Informed customer of survey.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: door was delivered with dent. Please review pics. Ordering door-fip.; ordrng 1 LW11037738 (dor-fip)
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
MICROWAVE OVEN MAYTAG QWERRKSK Customer replaced microwave already no service needed
Near Schertz, TX 78154
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found broken wire on FC door that is on ice maker circuit unable to repair wires or replace needs new FC door NEEDS OTL.; rqstng P&A on 1 LW11038917 (DOOR)
Near Schertz, TX 78154
S. L.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED8500DC3 Found F6E3 error codes and restricted airflow cleared codes tested unit found all unit functions working moisture in exhaust caused by restricted airflow tested over and over no error codes. Did find timed dry selection not working needs console new terminal block screws and feet. Rescheduling 4/2; ordrng 1 279393 (screw) and 4 49621 (foot)s and 1 W10847565 (console)
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Compressor was off when arrived RC at 38 and FC at -2 Checked component operations of compressor and checked no open loop and amp draw 1.6, condenser fan running thermistors passed. Evaporator fan motor working and full frost pattern at evaporator all unit operations good. Did find top shelf had items blocking inlet airflow vent to RC advised customer that doing this blocks airflow to sensor and can cause long run times. No issues job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 04/01/2020
WASHER MAYTAG MVWB865GW0 Complaint is clothes coming out wet and unit shakes when spinning found 2 errors shifter failure and out of balance. Cleared errors ran diagnostics tested unit in automatic service cycle found bad gear case ordered rescheduling for Thursday ; ordrng 1 W10754448 (clutch) and 1 W10868473 (gearcase)
Near San Antonio, TX 78213
Steven G.
Job Details: 04/01/2020
WASHER MAYTAG MVWX655DW1 Checked washer found will not agitate found bad fault code for bad motor windings ordered parts; ordrng 1 W10006487 (motor-drve) and 1 W10803588 (cntrl-elec)
Near San Antonio, TX 78248
Steven G.
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FW3 "Checked washer ran diagnostics found off balance code ran test cycle everything checks fine, went over loading with customer washer is working normal"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA-04 Verified the icemaker was turned off. Reset the unit and verified the icemaker was rotating and calling for water.
Near New Braunfels, TX 78133
Jim G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL ABB2224BRM01 Verified faulty control board. ; ordrng 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78254
Richard G.
Job Details: 04/01/2020
WASHER ROPER RTW4516FW2 Complaint is that the unit does not spin. Ordering gearcase and motor.; ordrng 1 W10885487 (motor-drve) and 1 W11255272 (gearcase)
Near Helotes, TX 78023
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MHW3505FW0 Replaced control panel. Ran unit through automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
DRYER WHIRLPOOL WED8500DC4 "Pulley was not damaged, replaced broken belt and tested to complete."
Near Shavano Park, TX 78230
Steven G.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator customer had unit turned off advised tech line they said to let unit run and we will go back if any problems. ; O-emld tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 04/01/2020
MW-HOOD COMBO WHIRLPOOL WOC75EC0HS00 Verified control is in need of replacement and ordering interlock switch as a precaution. ; ordrng 1 W11033422 (interlock) and 1 W11040194 (cntrl-elec)
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 "Last trip found faulty fascia heater, EVAP motor and adapter. Replaced all parts to resolve the issue. Also found this trip a major clogged drain line. Cleared that as well. Per my last visit CRP the parts and not charging for labor as the previous repairs for this issue didn’t resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is that the unit will turn on but will not do anything. Sometimes it will fill for a long time and other times it will wash with no water. Entered diagnostics and found error codes F3E2 inlet water temp fault, F7E0 loss of power, F8E1 long fill, F0E4 spin limited by water temperature. Ran unit through automatic test. Found no water getting through valve from hot side. Ordering valve assembly.; ordrng 1 W11172234 (housing)"
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
OVEN ELECTRIC (D KITCHENAID KEBS109BSS01 "Issue stated by customer: set unit to self clean. When customer checked on unit it was off. No display, controls were not responsive. Customer checked breakers, breakers were not tripped. Reset breakers, still no power. Pulled oven, voltage from wall tested good at 240. Open unit display and found burnt thermal fuse. Replaced thermal fuse with truck stock. Unit turned on. No error codes present. Informed customer to run cycles see if any further issues. Unit tests good at this time. Customer paid(120.69)via Card. S.call(105.00+tax) and Thermal Fuse(6.49+tax); used 1 WPW10638608 (FUSE) from stock"
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
WASHER ROPER RTW4516FW2 Putter tub cracked at bottom allowing leak. Ordering outer tub.; ordrng 1 W10371566 (tub)
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS01 "Found unit getting F1E0 fault, tried to call but unit will still not go into bake or broil. Will need to order Control board. Collected 113.66 for service call. ; ordrng 1 WPW10632435 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced damper control, tested to complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE530C0ES0 Passive door hinge damaged. Ordering new hinge. ; ordrng 1 WPW10299227 (hinge-door)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/01/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the unit is not letting the hot water into the unit. Observed a long fill error. Diagnostics revealed error codes F3E2 F8E1 F0E4 F2E1. Swapped out new water inlet valve and ran automatic test cycle. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78250
Richard G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer complaint is that the bottom shelf with the drawers in the refrigerator compartment is not latching on the left side. Found the shelf holder poorly manufactured. Adjusted the shelf holder. Unit is now good to go.
Near San Antonio, TX 78253
Justin
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Need to replace water valve, when water comes on from house supply it just goes straight through valve into dishwasher. Will order float switch too. ; ordrng 1 W11175771 (valve-inlt) and 1 WPW10195039 (float switch)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Complaint is moisture buildup in freezer section and slow ice production. Found door gasket for freezer door is not sealing. Heated and reshaped gasket. Making good seal. Icemaker is producing ice. Issue caused by door sealing issue. No further issues. If gasket does not retain shape, then door will have to be replaced. Pn W10763099. Job complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
WASHER AMANA NTW4516FW3 Tested washer. No error codes. No issues during testing. Unit is working properly. Performed customer instruct. Reviewed proper use and care procedures. Job complete.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed new door. No issues with door. Unit is working properly. Job complete.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW6620HC0 "Issue stated by customer: CRACK IN DOOR SEAL, LEAKING WATER. Found bellow torn. Ordering new bellow and clamps to resolve issue.; ordrng 1 W11266654 (clamp) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE510S0HB1 Tested range. Oven not working. Burners are working. Found terminal block was a burnt. Replaced block. Tested range. Bake and broil work. All elements work. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new evap harness.with motor and thermostat. Advised customer to defrost unit to remove frost buildup in freezer evap. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 04/01/2020
WASHER MAYTAG MVWC565FW "Unit shows no fault codes, ran diagnostics and calibration. All test passed."
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/01/2020
REFRIGERATOR AMANA AFI2539ERM02 Complaint is frost buildup and freezer not cool enough. Found ice buildup on top right of evap. U it having sealed system issues. Ordering UV drier and reschedule for sealed system tech. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW4800XQ2 Tested washer. Drain pump will not stop running. Pressure sensor is good. Will need new control. Will collect payment for service on next visit. ; ordrng 1 W10480177 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW "Replaced control and start device. Tested to complete, unit is good to go."
Near San Antonio, TX 78255
Christian G.
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Issue stated by customer: dishes were a little dirty. Found unit had the filter clogged by some food and plastic. Cleared and drained. Ran unit through diagnostic cycle. No issues. Unit tested good. Customer just wanted someone to look at unit before he warranty expired. Informed customer of survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
WASHER MAYTAG MVWX655DW1 Did not diagnose unit. Informed customer of oow costs and service call fees. Customer is going to look into getting a new washer.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/01/2020
DRYER MAYTAG MEDB835DW4 "Issue stated: Unknown issue, Please check for repair. Unit was miswired from install. Retired. Unit good for resale."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW8040DW4 Complaint is that some of the buttons on the UI are not operating. Ordering UI.; ordrng 1 W11125152 (console)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE770H0FZ2 Rescheduling to 4/1 keeping parts.; schdld next appmnt for 4/1 WED !
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
WASHER MAYTAG MVWB865GW1 "Installed part ordered calibrated and performed a diagnostics test, completed with no issues. The inlet valve is no longer leaking and appliance is working normal"
Near Natalia, TX 78059
Justin
Job Details: 04/01/2020
DRYER MAYTAG MEDX500XW0 "Noise is coming from motor and vent wheel, will need to replace both. ; rqstng P&A on 1 WP697772 (blower wheel) and 1 WPW10508324 (motor-drve)"
Near Corpus Christi, TX 78404
John L.
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW8500DW5 "Ran diagnostics, F5E1 lid lock code. Installed new lid lock, ran test on unit. Unit went through test without issue. Resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed evap motor, came on after installation. Tested on test 3 to verify that fan functions. Fan now functions and circulates air."
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/01/2020
WASHER MAYTAG MVWB965HC0 Tested washer. Unit is spinning good then it looses balance and shakes. Will order new basket. ; ordrng 1 W11208267 (basket)
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Installed evap and compressor, unit holding pressure and is cooling. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed part ordered, the appliance is dispensing water, no further issues"
Near Corpus Christi, TX 78410
John L.
Job Details: 04/01/2020
DRYER WHIRLPOOL WED4950HW0 Gasket torn will need to replace to resolve.; ordrng 1 W10823580 (seal-door)
Near Victoria, TX 77904
Michael
Job Details: 04/01/2020
REFRIGERATOR KITCHEN AID KSSC48QMS01 "Installed part ordered, good airflow at the damper, advised the customer not to block the air vent. Called and spoke with Rich at whirlpool tech line to confirm the vent was working normal at the crisper drawers, advised it was normal, not supposed to blow a lot of air, no further issues."