Near Corpus Christi, TX 78413
John L.
Job Details: 12/06/2019
RANGE WHIRLPOOL RS696PXGB13 "Inspected unit, bake element has popped. Will need to be replaced to resolve issue.; ordrng 1 WPW10207397 (element)"
Near Little Rock, AR 72210
Doug M.
Job Details: 12/06/2019
KITCHEN WHIRLPOOL WDTA50SAHB0 "Installed console and control due too, 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control, tested unit operation checks ok"
Near San Diego, TX 78384
Adam
Job Details: 12/06/2019
RANGE KITCHENAID KDRS467VSS05 Inspection of unit shows not all parts for terminal block. Ordering complete terminal block to resolve issue. Two separate jobs at this address scheduled for same day December 19th.; ordrng 1 9761958 (block-term)
Near Salem, VA 24153
Uriah B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT720PADE2 Door falling open on its own. Needs springs and bushings. 2 each. ; ordrng 2 WP8268990 (bushing)s and 2 WPW10337934 (door spring)s
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/06/2019
RANGE KITCHENAID KSEG700ESS3 W11414552 convection fan needs to be replaced. Fan is off balance and rubbing. ; ordrng 1 W11414552 (CONVECTION)
Near Piney, AR 71913
Doug M.
Job Details: 12/06/2019
FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for not cooling correctly,called tech line to document we found ice build up on cap tube at evaporator,tech said to replace evaporator due to blockage; ordrng 1 W10836706 (evaporator)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/06/2019
OVEN JENN-AIR JJW2830DP01 "Inspected unit for not operating correctly, performed service diagnostics found F2E1 error stuck key, also found upper cooling fan not running, causing unit too over heat, diagnosed needs console. Oven control,and blowers. Control and console is covered under manufacturer warranty. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236888 (console), rqstng P&A on 2 W11245567 (blower)s"
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/05/2019
OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Swapped control to resolve temperature issues and unit is still not getting all the way up to temperature before cycling. Ordering a sensor to resolve cycling issue.; ordrng 1 WPW10131825 (sensor)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Complaint is of a damaged dw door. Ordering outer door.; ordrng 1 W11116420 (panel)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL RBD305PDQ12 Customer declined repair. ; ordrng 2 WPW10131825 (sensor)s
Near San Antonio, TX 78213
Jim G.
Job Details: 12/05/2019
RANGE AMANA AER6303MFW2 Customer indicated that the cavity not heating evenly however I could not duplicate the issue. She also described sounds when heating. Sounds described are heating elements and metal expanding. I contacted techline and spoke to Kathy SR # 7726551432 who explained to me that the feet of the element is causing issue. Repositioned and leveled feet. Issue resolved
Near Bulverde, TX 78163
Steven G.
Job Details: 12/05/2019
ICEMAKER (STANDA KITCHEN AID KUIS18PNZB1 "Checked ice maker found unit not getting water, replaced water valve ran cycle found crack in water bin ordered parts; ordrng 1 W10489142 (pan-water) and 1 W10764770 (harns-pump), used 1 W10897719 (VALVE) from stock"
Near Schertz, TX 78154
Steven G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Checked refrigerator found unit low on freon added dye drier and charged unit will be back next week; ordrng 1 W10574283 (evaporator) and 1 W10574289 (condenser)
Near Universal City, TX 78148
Steven G.
Job Details: 12/05/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "Checked microwave everything is working normal at this time only messing up when it rains, tried to pull unit down but would not move after removing bolts, customer to get builder to remove so we can see what’s going on, I believe water is getting to unit ; saved tckt"
Near San Antonio, TX 78219
Steven G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked refrigerator found both gaskets sealing properly customer thought there should be more suction on refrigerator door, advised that it is sealing properly, refrigerator is working properly"
Near Converse, TX 78109
Steven G.
Job Details: 12/05/2019
RANGE WHIRLPOOL WGE745C0FS01 "Checked microwave customer said every time it rains unit cuts off or started to smoke, sounds like water is getting to unit from wall tried to take microwave down but something is holding it besides the two screws, customer to get builder to remove microwave so we can look at unit, customer will. Cal back; O-emld tckt"
Near San Antonio, TX 78239
Steven G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Checked refrigerator found food freezing on upper shelves ordered thermistor ; ordrng 1 W10384183 (thermistor)
Near Helotes, TX 78023
Colton B.
Job Details: 12/05/2019
WASHER AMANA NTW4516FW3 "Customer complaint is a washer that leaks. Found no error codes and unit performed well in automatic diagnostics test. Started normal cycle, washer has an overfill issue. Water got above half way and was still filling. Ordering new control board to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 12/05/2019
WASHER MAYTAG MVWB765FW3 "Found agitator bent, need to order new one to keep issue from occurring again. ; ordrng 1 W11161960 (agitator)"
Near San Antonio, TX 78239
Steven G.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED4815EW1 "Checked dryer found unit not heating, checked and found bad heating element, replaced checked operation unit working normal now ; used 1 279838 (ELEMENT) from stock"
Near Pipe Creek, TX 78063
Justin
Job Details: 12/05/2019
WASHER MAYTAG MVWX655DW1 F8E1 stored in unit. Do not have valve in truck stock. Will order and replace next week. ; ordrng 1 W10678676 (housing)
Near Lakehills, TX 78063
Justin
Job Details: 12/05/2019
WASHER WHIRLPOOL WFW92HEFC0 "Drawer is leaking into bellow after use, also is leaving lots of water inside dispenser after use. Ordering a new drawer. ; ordrng 1 WPW10250742 (drawer)"
Near San Antonio, TX 78244
Steven G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Checked refrigerator found light bulb in refrigerator section off found bulb was lose tightened checked operation unit is ok.
Near Converse, TX 78109
Steven G.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Checked dishwasher found control panel dead, checked power had power to control board, replaced bad control board checked operation unit working properly now"
Near San Antonio, TX 78256
Colton B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED7000DW2 "Issue was a noisy dryer. Replaced motor, dryer still running noisy. Called DH who suggested a control board, ordering one to resolve. Unit moved to apartment 3021.; ordrng 1 W11126815 (cntrl-elec) and 1 WP3404162 (clamp), used 1 WP694089 (WHEEL) from stock"
Near Boerne, TX 78015
Colton B.
Job Details: 12/05/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer issue is that the UI panel becomes unresponsive when the unit is hot. Also, sometimes light would come on when not prompted to. Called techline and spoke to Butch (SR:7726552044) who asked me to check blower and upper vent. All checked good. Replaced UI to resolve issue."
Near San Antonio, TX 78245
Christian G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: door swings open too fast and bounces a few times. Previous tech replaced bracket parts. Re ordering stopper and cam once more.; ordrng 1 W10900531 (STOPPER) and 1 W10900532 (cam-door)
Near San Antonio, TX 78253
Justin
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced UI and control board, water is now dispensing. If issue occurs again we might need to look into ordering the pressure regulator and assembly pads WPW10353848. Unit is good to go."
Near Adkins, TX 78101
S. L.
Job Details: 12/05/2019
WASHER MAYTAG MVWX655DW1 Wash plate stuck to basket had put penetrating oil on last visit to loosen up plate but did not help plate rusted to gearcase. Need to get plate basket and tub since will have to remove gearcase tub and basket as whole. Did not install parts yet will on next visit 12/11.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10512161 (tub asm) and 1 W10752719 (basket) and 1 W10902814 (washplate)
Near , TX 78063
Justin
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Replaced control board and ice maker on unit, instructed customer to call us within 24 hours if no ice."
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED5620HW0 "Replaced control board on dryer , unit began operating as designed. Good heat good air flow no error codes. Job complete."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 12/05/2019
WASHER MAYTAG MVWX655DW0 "Replaced gear case and tub. Ran washer no noise good drainage, no error codes. Ran washer with customer present no issues. Job complete."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/05/2019
FREEZER WHIRLPOOL WRS571CIHZ01 "Issue stated by customer: freezer not getting cold, fridge freezing at bottom. Found baffle not operating properly and freezer fan not responding in diagnostics. Ordering fan motor and baffle assembly.; ordrng 1 W11164593 (diffuser) and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 12/05/2019
REFRIGERATOR MAYTAG MSS25C4MGW00 "Replaced jumper wire, rocker switch, and on off switch. Ran harvest cycle no issues. Job complete."
Near Pipe Creek, TX 78063
Justin
Job Details: 12/05/2019
WASHER MAYTAG MVWB865GW0 "Replaced console UI and control board, ran calibration and diagnostics on unit. Unit passed all test and did not pop up any fault codes. Unit is good to go."
Near San Antonio, TX 78259
Jim G.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW5000DW2 Upon further inspection confirmed suspension is faulty. Replaced suspension. Issue replaced.
Near Adkins, TX 78101
S. L.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Removed door replaced panel and console. Tested all operations normal advised of survey and paper.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED8000BW0 Customer stated that the issue is the lint duct assembly is warped allowing small clothing items to be trapped in the lint duct. Ordering new lint duct to resolve issue.; ordrng 1 WP8544786 (duct-lint)
Near San Antonio, TX 78259
L
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Unit has no issues since last visit. Didn’t replace water valve. Refrigerator is working good costumer said to just leave it alone for now since everything is been good since last visit.
Near San Antonio, TX 78253
Justin
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL KDTE334GBS0 Replaced drain pump and tested to complete. Unit is good to go.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL MDB8751AWW Checked dishwasher found water damage at control board ordering new control to resolve issue.; rqstng P&A on 1 99003432 (cntrl-elec)
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/05/2019
WASHER WHIRLPOOL WFW72HEDW0 Customer not available for appointment today. Reschedule for later date. ; schdld next appmnt for 12/13 FRI 12-4
Near San Antonio, TX 78254
Christian G.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer dishwasher leaking. Found slow leak coming from between inner door and insulation. Ordering parts to resolve issue.; ordrng 1 W10860142 (door-inner) and 1 W11126003 (pad-ins) and 1 WPW10524469 (gasket)
Near San Antonio, TX 78233
Devon F.
Job Details: 12/05/2019
RANGE AMANA AER6303MFS2 Customer complaint was unit door wouldn’t close replaced door hinge unit unit operating as designed.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/05/2019
COOKTOP GAS KITCHENAID KGCU467VSS02 "Right front burner not igniting. Found weak electrode, ordering electrode harness.; ordrng 1 W11379158 (ELECTRODE HARNESS)"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
WASHER MAYTAG MVWC360AW Duplicated ticket.
Near San Antonio, TX 78257
Colton B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED560LHW0 "Customer complaint was no power to unit. Found terminal block not correctly installed. Corrected mistake, unit testing good."
Near San Antonio, TX 78259
L
Job Details: 12/05/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue was console will not operate when using the touch pad. Replace console. ran unit at 400 for 10 minutes No other issues. Unit working as design. Job complete
Near Kerrville, TX 78028
Sherman
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival freezer and refrigerator both had major ice build up. Defrosted unit. Checked gasket. Found holes in top of freezer door under gasket showing insulation. See attached pictures. Ordered new freezer door and gasket. ; ordrng 1 LW10642554 (FREEZER DOOR) and 1 W10249196 (FREEZER DOOR GASKET)
Near San Antonio, TX 78257
Colton B.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM Customer complaint was refrigerator door not closing properly. Found door to be operating as intended. Unit tested good.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed glass shelves, snack pan, and trim. Unit is good to go."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW8000BW0 Customer stated that the issue is the unit sounds very loud. Not sure when during the cycle. Ran automatic test cycle with no error codes. During manual spin test the unit began making loud noise indicating the bearings are damaged. Ordering parts to resolve issue.; ordrng 1 W10435302 (bearing)
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM Replaced fan motor on refrigerator. Checked for error on diagnostics no errors. Refrigerator started cooling. Job complete.
Near Floresville, TX 78114
S. L.
Job Details: 12/05/2019
WASHER MAYTAG MVWC565FW1 Removed gearcase replaced tested unit no leaks all operations normal advised of survey and paper.
Near , TX 78624
Sherman
Job Details: 12/05/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Upon arrival checked unit. Console not functioning properly. Ordered parts to resolve issues. ; ordrng 1 W10249196 (CONSOLE)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Spoke with Darby this morning. Door was not in the van. Rescheduled for tomorrow.; schdld next appmnt for 12/5 THU !
Near San Antonio, TX 78247
Devon F.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Customer complaint was unit unit would make humming noise, instructed customer unit humming is due to unleveled flooring and I moved unit a inch and humming stopped. Unit is operating as designed."
Near San Antonio, TX 78260
L
Job Details: 12/05/2019
WASHER MAYTAG MVWB835DC4 Costumer concern was unit not finishing cycle. found unit grinding do to bad transmission. Ordering part. ; ordrng 1 W10447975 (slider) and 1 W10564013 (nut-spaner) and 1 W10665342 (washer) and 1 W10868473 (gearcase) and 1 W11033601 (suspension)
Near San Antonio, TX 78205
Shawn W.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Called Mr Ramirez, the home builder rep at 7:30 am and told him I would be there at 8:00am. He told me he would be there to let me in. He was not. I knocked on door and spoke with Homeowner through Ring. She was not home. Told me Steve (Mr. Ramirez) would let me in. I had all parts and equipment staged at front door before 8:00 am. I waited 15 minutes and he finally arrived. Replaced Copernicus ACU. Received no errors. Conducted component activation on all loads, they all worked. Preheated upper oven to 350 degrees F. Temperature good. Preheated lower oven to 350 degrees F. Temperature good. Called Mr. Ramirez ahead of time to let him know I was finishing up and that the unit was fixed. Fully operational. Job complete"
Near Floresville, TX 78114
S. L.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW4955HW1 Removed console replaced control. Calibrated unit tested all operations normal.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not working again. 3rd time. Unit called for water and ran harvest.Ordering control to resolve issue.; ordrng 1 W11212392 (cntrl-elec)
Near La Vernia, TX 78121
S. L.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS315SDHW02 "Called customer, said they unit for replacement and doesn’t need our services."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Checked oven found no error codes checked voltage to all elements voltage within limits. Oven not heating ordering new console and left trim due to damage.; ordrng 1 W10327369 (cover) and 1 W11040197 (cntrl-elec)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice clumped up again after replacing ice door and housing. Replaced display control. Ordering freezer door gasket.; ordrng 1 W10355582 (gasket-fip) and 1 WPW10355585 (gasket-fip)
Near San Antonio, TX 78259
L
Job Details: 12/05/2019
REFRIGERATOR JENN-AIR JS42PPDUDE01 Issue is unit has rust and it’s scratch inside. Called tech line. Sr 7726552941 recommended getting new door. Costumer will call later to see if wants to replace door since a it’s a small amount of rust. She wants to consult with her husband first.
Near San Antonio, TX 78257
Colton B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED560LHW0 "Issue was a flashing F6E2 error code. UI not responding, ordering UI and control to resolve issue. ; ordrng 1 W11160620 (HARNESS) and 1 W11327191 (cntrl-elec) and 1 W11378949 (UI)"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Austin SR# 7726194721 confirmed faulty filter head. Replaced. Issue resolved.
Near Schertz, TX 78154
Shawn W.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Client had claimed to have purchased a 3 year extended warranty with Lowe’s. Customer was not expecting or prepared to pay a service fee. He did not have any warranty paperwork but had his original receipt that mentioned a 3 year warranty. This call was dispatched under Service Branch from Whirlpool. I called our office and was instructed to have the customer call Lowe’s to have them send a new dispatch under the warranty program. Customer was understanding. We will follow up once the new dispatch is received.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
WASHER LG WM2016CW Customer stated unit not draining properly. Cleaned out filter and bellow. Unit working properly collected service call
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/05/2019
REFRIGERATOR JENN-AIR JCB2389DRS Installed new heat probe into evap drain. No further issues. Collected payment for part and labor. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/05/2019
REFRIGERATOR JENN-AIR JCB2389DRS Installed new heat probe into evap drain. No further issues. Collected payment for part and labor. Job complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 12/05/2019
REFRIGERATOR KITCHEN AID KRMF706ESS Complaint is freezer not keeping temperature. Found drain line for evap is blocked. Causing door not to shut properly. Cleared blockage. Evap is draining properly. No further issues. Tested to complete.
Near San Antonio, TX 78258
Devon F.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Customer complaint was unit would get error code for blower, this visit got bad blower high and low speed don’t work at all ordering blower again to resolve issue.; ordrng 1 W11248652 (blower)"
Near San Antonio, TX 78266
Devon F.
Job Details: 12/05/2019
RANGE AMANA AGR5330BAS3 Customer complaint was unit would get too hot tested sensor on unit seems fine entered diagnostic mode no error codes ordering new board to resolve issue ; ordrng 1 W10888179 (bulb-light) and 1 WPW10181986 (sensor) and 1 WPW10556708 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/05/2019
RANGE WHIRLPOOL WEG745H0FS0 "Customer currently is working with Whirlpool safety to have the oven replaced. Summary of issues found: burn marks on bake burner tube, burn marks on floor of oven (under panel), burned igniter wire, burned insulation in back of oven, and burned gas regulator. Replaced regulator and bake burner tube. Repaired igniter wire. It looks as though the burner tube and regulator were not properly lined up. Tested to complete. Unit is now good to go. Called Whirlpool Techline to document. Spoke with Kathy. SR# 7726555004. Kathy documented everything stated above, take then transferred me to Whirlpool Safety. Spoke with Eric, described the issue and the repairs made, informed him that the customer still wants the oven replaced due to the major issues in such a short time."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/05/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the enamel on the floor of the oven is cracking. States it happened during Thanksgiving cooking. The cracking looks like it began in two separate spots and is branching outwards. There are also parts where it looks like the enamel has chipped off. Chips are varying in size with the largest being approximately 2 inches by 4 inches.Customer states they purchased the home in February but did not move in and start using the oven until this past summer. Called techline and spoke with Ed. States they need the pictures uploaded to service bench and to the file. Unit cannot be repaired. Whirlpool will contact customer in a few days to discuss the issue. SR#7726556182
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED4815EW1 Checked dryer Unit heating but having long dry times. Issue with thermostat. Ordered replacement. Rescheduled ; ordrng 1 WP3387134 (THERMOSTAT)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
WASHER MAYTAG MHW8200FC0 "ESTIMATE ONLY!!! Unit making grinding noise. Found cause to be motor screw broke off. Calling CXC to see if they will cover this repair. Spoke with Tiffany stated there isn’t anything that they can offer to help, they are not covering it. Gave price quote of nearly 1400 for repair. Customer didn’t want to proceed with repair at this point due to cost. Collected Sc. ; rqstng P&A on 1 W10901175 (tub-outer)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/05/2019
WASHER MAYTAG MVWB765FW3 Tested washer. Found tapping noise during spin cycle. Stator bolt was loose causing excessive vibration. Secured bolt for stator. Noise is gone. No further issues. Job complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/05/2019
DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff . Replaced cutoff. Dryer is working properly. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78238
Christian G.
Job Details: 12/05/2019
MW-HOOD COMBO MAYTAG MMV1174FB0 Issue stated by customer: microwave no powering on. Voltage tested good from wall and plug. Ordered transformer/capacitor/diode. Microwave not powering on still. Ordering control board/panel.; ordrng 1 W10849834 (cntrl-elec) and 1 W11037842 (panl-cntrl)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Upon arrival found faulty dampener control. Ordered parts to resolve issues. ; ordrng 1 WPW10248595 (DAMPENER CONTROL)
Near San Antonio, TX 78266
Devon F.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW7040DW0 Customer complaint was unit would get error code F0E2 over-suds instructed customer how much detergent to use. Unit is operating as designed.
Near Shavano Park, TX 78230
Tommy B.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL RB270PXYB Customer stated that the unit has a cracked inner glass panel. Ordering new part to resolve issue. Collected service call.; ordrng 1 WP3169203 (glass-door)
Near Schertz, TX 78154
Devon F.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit insulation is coming out of unit. customer very angry called tech line to see what to do about unit they deemed unit unrepairable and said they would be in contact 7726557321.
Near Live Oak, TX 78233
Devon F.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit would not reach proper temperature. Ordering new control board to resolve issue.; ordrng 1 W10803217 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
WASHER MAYTAG MVWC565FW1 Complaint of not enough water. Ran diagnostics testing. Unit functioning as designed. No issues with unit. Customer also wanted to purchase handle for dryer. Used truck stock part to resolve door handle. Yes to survey and leave behind. ; used 1 W10861225 (HANDLE) from stock
Near Schertz, TX 78154
Devon F.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Customer complaint was unit unit not making ice nor water dispenser found unit not getting water from wall, unit is operating as designed."
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Unit covered w black splatter on top and behind on wall. No leaks detected anywhere. Tested unit. No faults operating as designed. SR#7726551802 JK at techline says the issue cannot be caused by anything in the refrigerator and to not work any further since it is operating as designed. Believes the customer had something on top of the unit. Offered customer to have a more experienced refrigerator tech but customer just wants it replaced and will talk to Home Depot.
Near San Antonio, TX 78231
Tommy B.
Job Details: 12/05/2019
DRYER MAYTAG MEDB855DC4 Customer stated that the issue is that the dryer will not turn on. Upon pushing the power button the unit turned on immediately. Unit tested good with no issues. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Filter need to be replaced (filter head was already replaced). Customer using bypass.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Customer stated unit is making hollow ice. Ordering ICEMAKER kit.; ordrng 1 WPW10715708 (icemaker)
Near Boerne, TX 78015
Douglas H.
Job Details: 12/05/2019
RANGE WHIRLPOOL WFG505M0BS3 Customer stated unit door was getting way too hot. Ordering installation kit. To resolve issues with unit.; ordrng 1 W11025151 (insulation)
Near San Antonio, TX 78255
Colton B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED6620HC1 "Issue is a poor dry and image burned into the display. Order new UI panel to resolve the UI image issue. Unit is heating well and we have good airflow out of the unit. Found moisture in the exhaust vent, which seems to indicate that the moisture isn’t getting all of the way outside. Took off the 90 degree elbow attached to dryer and tried to shorten the exhaust hose as much as possible. Asked customer to dry clothes with the new setup. I will check drying progress on return visit. Will also bring a set of tin clips with me to trim down vent hose if I need to. Gate code is #2468. ; ordrng 1 W11351728 (UI CONSOLE)"
Near San Antonio, TX 78251
Christian G.
Job Details: 12/05/2019
WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: washer leaking and detergent drawer not seated properly. Leak coming from detergent tray being open. Ordering handle and drawer.; ordrng 1 W11318755 (drawer) and 1 W11318818 (handle)
Near San Antonio, TX 78260
L
Job Details: 12/05/2019
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was unit not making ice. Ran diagnostics. And unit goes checks right on every step but Evaporator does not come on. Tray not getting cold. Evap needs to be replace. Quoted costumer 700-800 dollars (labor and parts). Costumer will called back to see if she wants to order parts. wants to consult with her husband first. If she does, order part W10218037. And seal system techs. Service fee collected"
Near San Antonio, TX 78248
Jim G.
Job Details: 12/05/2019
COOKTOP ELECTRIC JENN-AIR JED3430GS01 Determined issue was actually due to loose wiring in the prong head. Tightened wires and used electrical tape to isolate ground arcing to L1. Issue resolved. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDF520PADM Tested unit not drawing properly. Issue to clogged drain line. Cleared drain line to resolve the issue. Unit tested good. Collected service call
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 "Temp sensor faulty. Will called part with SSB. Replaced sensor to resolve the issue. Unit performing better bot not how it’s supposed to. Finding bake element to be the cause. Will not charge customer additional labor or repair bake element since didn’t catch it the first trip. Quoted 117.15 for the bake element. Customer wants to proceed with repair. Ordering element to resolve. ; ordrng 1 WPW10207398 (elmnt-bake), pckd up 1 WPW10131825 (sensor)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW4815EW0 Customer stated that the issue is the unit is not completing cycles. Also stated that water levels are low. Ran diagnostics to reveal error codes and there were none. Ran automatic test cycle which was completed. Ran manual test with cold and hot water fill to ensure proper valve function. Will need to replace water inlet valve.; ordrng 1 WPW10683603 (water inlet valve)