Near San Antonio, TX 78209
Steven G.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE320M0ES0 Checked range found screws and terminal block missing ordered; ordrng 3 3400029 (nut)s and 1 W10200660 (screw) and 1 W10245259 (block-term) and 1 W10465148 (screw)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/06/2019
DRYER WHIRLPOOL WED8500DC4 Determined faulty heating element. Contacted techline to ensure no other factors might be at play. Austin SR# 7726564008. ; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced fill valve assembly. Unit operating properly at this time. Yes to survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/06/2019
DRYER MAYTAG MED5630HW0 "On call ahead customer stated same issues as before. Customer stated console appears to be shorted out now due to condensation, and still making noise. Customer asked to order parts and then come out with the parts. Ordering console and electronic control due to shorting. Ordering seal for noise reduction per service pointer. Console and seal are psp items. ; ordrng 1 W11310057 (console) and 1 W11316370 (cntrl-elec) and 1 W11401018 (SEAL)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/06/2019
WASHER MAYTAG MVWB765FC3 "Checked outlet, it is good. Ran diagnostics and received a F7 E9 error code, locked rotor F9E2 Watering detected pump drive system problem, F0E3 overload. During service test mode the recirculating pump would not operate and and the low, mid or high spin mode would not actuate. This was discovered. Inducting Test 3b for drive system motor. Checked the J1-1 to J1-3 and got 8.8 ohms. J1-3 to J1-4 8.8 ohms, within spec. According to test 3b the main control needs to be replaced. I have ordered part. The resistance on the J4 connections for the drain pump are to high and out of spec. I have ordered a new drain pump. I used the proper procedure to remove the console but it damaged it. I ordered a replacement.; ordrng 1 W10727777 (pump-water) and 1 W11109974 (console) and 1 W11183368 (cntrl-elec)"
Near San Antonio, TX 78228
Christian G.
Job Details: 12/06/2019
WASHER MAYTAG MHW5630HC0 Issue stated by customer: washer shaking. Customer found leveling feet bent. Stated cabinet was also bent on bottom. Where leveling feet screw into.; ordrng 4 W10888529 (feet-lvlng)s and 1 W11352996 (CABINET)
Near San Antonio, TX 78245
Justin
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Ran unit through diagnostics after fixing power issue. Wire nut come loose on power cord. Leak is not coming from dishwasher, leak is coming from garbage disposal. Unit is working as designed. House is not occupied."
Near San Antonio, TX 78228
Christian G.
Job Details: 12/06/2019
WASHER MAYTAG MVWX700XW0 Gearcase/inner tub seized together. Need to order outer tub. Unit not spinning or agitating. Ordering actuator and screw/nut.; rqstng P&A on 1 W10324648 (tub-outer) and 1 W10759923 (nut) and 1 W10772621 (screw) and 1 WPW10006355 (actuator)
Near San Antonio, TX 78254
Justin
Job Details: 12/06/2019
REFRIGERATOR AMANA ASI2575GRS01 "Door is making a proper seal, no adjustments on door that I can make. Home is not occupied."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
DISHWASHER KITCHENAID KDTE304DSS0 Used adjusters but right rail and track wheels are cracked. Ordering all needed parts. Upper dish rack also had significant structural corrosion. Will return to repair. S_Code = S22916. ; ordrng 1 W10728863 (dishrack) and 1 W11259785 (track) and 1 W11259786 (track) and 4 WPW10195417 (lower roller asm)s
Near Schertz, TX 78108
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GW0 Found shifter error code removed rotor found oil on gear case and damage to clutch ordering both rescheduling 12/10; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 David SR# 7726568836 Tech line referred me to service pointer W11092686DS-Code covers labor Ordered cover and harness which includes fan. ; ordrng 1 W10738349 (cover-evap) and 1 W11087438 (motor-evap)
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Unit not cooling. Finding issue to be inefficient compressor and faulty 3 way valve. Ordering compressor and 3 way valve to resolve the issue. ; ordrng 1 W10779331 (compressor) and 1 W11036448 (solenoid)
Near San Antonio, TX 78245
Justin
Job Details: 12/06/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Active hinge is too damaged to fix, will need to order new hinge to fix issue. ; ordrng 1 W10299224 (hinge-door)"
Near San Antonio, TX 78258
L
Job Details: 12/06/2019
WASHER MAYTAG MVWC565FW1 Issue was unit stoping when starting cycle. Found water valve was not letting hot water through not allowing washer to work. Unit is spinning. Replace control board and valve. Ran diagnostics and quick cycle. Unit working fine. Job complete ; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Ptrap has been replaced but the refrigerator compartment door received is the wrong door! Correct part number and description on box label (LW10672970, BLACK refrigerator compartment door) but received stainless steel door. Need correct door!; ordrng 1 LW10672970 (dor-fip)"
Near Universal City, TX 78148
S. L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Spoke to Joel on tech line SR 7726545437 advised him on what had already been done with dryer being set horizontally and straightened out capillary tube advised him noise is still present can here noise at some distance from unit he said those are normal refrigeration noise and nothing else can be done. Spoke to customer told him that this is normal and unit working as designed per Whirlpool.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found no error codes during testing , heard noise coming from wash basket. Found loose change in between tub and basket. Removed debris no noise. Job complete."
Near San Antonio, TX 78230
Steven G.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GC0 "Checked washer customer complaint of fabric softener cup full of water, found lots of soap residue in cup not allowing to siphon correctly, showed customer how to remove dispenser and clean, ran short cycle checked everything is working properly"
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Service plan number 328483671. Issue is refrigerator evaporator frozen over. Ordering control board, UI console, fan. Needs Auth. ; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support), states that autho needed"
Near San Antonio, TX 78230
Steven G.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Checked refrigerator found unit not cooling, checked pressures found very low on freon, went over both. evaporators, condenser and compressor tubing found no leaks anywhere, leak is in cabinet and cannot be fixed customer to buy new Refrigerator"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Checked refrigerator found no water through dispenser good water to ice maker determined bad water inlet valve and control board due to ice maker not dispensing Ordering new valve and board.; ordrng 1 W10867574 (cntrl-elec) and 1 W10913947 (valve)
Near San Antonio, TX 78254
Justin
Job Details: 12/06/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Light will not go off, need to order control to fix issue. ; ordrng 1 W10210871 (holder,lamp) and 1 W11342846 (CONTROL BOARD )"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator freezer found ice build up on fan causing it to make noise defrosted refrigerator working as designed. Found gasket damaged causing frost build up.; ordrng 1 W10248749 (gasket-fip)
Near San Antonio, TX 78232
Steven G.
Job Details: 12/06/2019
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS0 "Checked ice maker found pumps not working, replaced both pumps and cleaned tubing and ran cleaner checked operation unit working normal now ; used 1 WP2313628 (PUMP), and 1 WP2313705 (PUMP) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
OVEN ELECTRIC (D KITCHEN AID KODE300ESS01 "Customer complaint is that the ovens do not cook well. Top oven temperatures were erratic and lower oven temps were too cold. There is a service pointer for this unit for oven temps. Ordering that plus additional oven sensor for double oven. Customer wants to look at other ovens, parts are P&A. ; rqstng P&A on 1 W11087457 (console) and 1 WP74008369 (sensor- ov)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Customer stated that the unit is operating at nominal temperatures, but it creates a loud buzzing noise periodically. Found issue to be a loud evaporator fan motor. Ordering parts to resolve issue.; ordrng 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/06/2019
DISHWASHER KITCHENAID KDTM804ESS2 Drain hose was clogged. Unclogged and unit drained properly. No further issues at this time. Yes to survey.
Near San Antonio, TX 78232
L
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT730PAHB0 Issue was units lower arm not working. Found broken arm Ordering new part. ; ordrng 1 W10448645 (arm-spray) and 1 W10491331 (lwr dishrack)
Near San Antonio, TX 78251
Richard G.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Customer complaint is that the unit is not rinsing the dishes and there is still soap suds in the unit when complete. Entered diagnostics and found no error codes. Automatic test did not produce any water. Pump is humming but nothing is happening inside of the unit. Need to order pump and motor assembly.; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL ED5GVEXVD03 ICEMAKER not making any ice. Replaced ICEMAKER with truck stock . Tested unit everything working properly. Quoted customer 331.74 for all cost. Customer wanted to proceed with repair. Collected all cost. ; used 1 WPW10190965 (ICE MAKER) from stock
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE515S0ES2 Last tech found faulty control. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near Selma, TX 78154
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWX655DW1 Found control board not screwed into console and start button not making contact with control. Installed board correctly and used screw from van to secure all all operations normal recalibrated unit and advised of survey and paper.
Near Cibolo, TX 78108
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB835DW0 Reseated wash ring and leveled unit but washer still rattles loudly during spin. Ordered suspension and scheduled return visit.; ordrng 1 W11130356 (suspension)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Determined right set of interlock switches were stuck. ; ordrng 1 461967750494 (support) and 1 WPW10128850 (arm)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Evaporator fan motor is faulty. Will order and return. ; ordrng 1 WP2315539 (motor-evap)
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/06/2019
COOKTOP ELECTRIC JENN-AIR JGD8430ADB Found that the screws to the front right burner plate assembly were rusted and stripped out (Picture included). The igniter is missing and probably fell down into the cavity. There is another rusted out screw on the back left burner assembly as well. I can complete the job but will have to get some special tools to bore out the screws to get them out. I explained to the client that I would have to return at a latter date. And that until I get down in there I will not know for sure what parts if any would be needed. I have ordered the parts I think I might need and will return to vendor what is not needed or used. I also explained to her that we will change out the needed screws.; ordrng 1 74009336 (igntr-surf) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74010858 (switch- sp)
Near San Antonio, TX 78259
L
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue is unit is dispensing ice by itself. Found defective ice bin and replacing UI as well ; ordrng 1 W11169239 (cntrl-elec) and 1 W11196076 (ice-contnr) and 1 W11231385
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint is that the incorrect adjusters were installed. Checked adjusters, they are working as intended. I could raise and lower them easily. Customer was not present, however I instructed babysitter on proper use and asked her to show customer when she returned."
Near San Antonio, TX 78232
Devon F.
Job Details: 12/06/2019
WASHER WHIRLPOOL MVWB835DW4 Customer complaint was unit not agitating well upon arrival tech noticed it was way too many clothes in unit got error code F0E3 for overload instructed customer about too many clothes in washer. Unit is operating as designed.
Near Schertz, TX 78154
S. L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 SEALED SYSTEM TECH IF APPROVED Found ball of ice in FC evaporator over cap tube and suction line unit OOW spoke to SG he advised that needs UV dryer to find leak labor would be and after leak is found cost to repair unit if leak is found in evaporator service good 90 days. ; rqstng P&A on 1 WPW10143759 (dryer)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/06/2019
DRYER WHIRLPOOL MEDB765FW0 Replaced door switch. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/06/2019
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "There is definitely some waves in the bottom of the liner. Unfortunately, the liner according to the parts list is unserviceable. I called Tech-Line and talked to Kathy. She informed me that Whirlpool considers this cosmetic and that is only covered for 30 days, but explained that the client can talk to customer service. I explained this all to the client and they understand. File Number 7726571543"
Near San Antonio, TX 78232
L
Job Details: 12/06/2019
DISHWASHER KITCHEN AID KDTE104ESS4 Issue is unit not cleaning dishes. Found sump motor not working. No letting enough water through arms. Ordering new parts. ; ordrng 1 W10902006 (cntrl-elec) and 1 W10917110 (pump&motor)
Near San Antonio, TX 78237
Jesus C.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4850HW1 Installed new cam and basket. Noise is gone. Could not recreate noise issue. No further issues. Tested to complete.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/06/2019
DRYER WHIRLPOOL LG711XPNO Customer complaint was unit would squeak upon arrival tech could not find model on ServiceMatters customer was very nice and said she would like to cancel service because she already figured we wasn’t going to be able to find unit because it’s very old. Unit is operating as designed.
Near Shavano Park, TX 78231
Ezequiel V.
Job Details: 12/06/2019
DISHWASHER JENNAIR JDB9800CWS1 Checked dishwasher found control board and control panel not responding. Good voltage to unit ordering new control board and control panel. Both parts covered under limited warranty. Contacted marcone control panel is on back order no eta. Collected service call fee ; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (panel-cntl)
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/06/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "I put the valve on and the water started flowing. Then I realized that the ice compartment started filling up with water and would not drain. I called Nik and he explained that if I kick the auxiliary pump that it should start draining. He told me this was an indication of the auxiliary drain pump going bad. I sent him a picture of the drain configuration and since it drains into the floor, that we could bypass the auxiliary pump, cit the drain hose to about two feet and use gravity to drain. The problem is getting a horizontal flow out of the ice bin. It was causing the connection I pulled off the bottom of the drain hose to bunch up. There must be an adapter and I will look up the part to see if it exists. I also noticed that the actual water line is now leaking slowly at the input to the unit, perhaps from my multiple times at the house or just regular wear and tear. This will have to be replaced. I do not see a part for this. Do not see the
Near Floresville, TX 78114
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB835DW4 "Tested unit checked for any mind of cause of stains found reddish tint when filling, removed supply lines found reddish tint in water coming from supply lines in to unit called tech line reported findings spoke to Scott sr 7726571455. He advised this will cause issue since clothes have same color stains (see attached pictures of stain in discoloration of water in basket and rust marks on outside threads of valve. Unit working correctly customer has water issue."
Near San Antonio, TX 78213
Steven G.
Job Details: 12/06/2019
DRYER MAYTAG DG482 "Checked dryer found unit not heating, found bad igniter ordered ; ordrng 1 4391996 (ignitor flat wp)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/06/2019
DRYER WHIRLPOOL LDE8416ACE Customer stated that the unit is making a loud noise during operation. Could not duplicate the sound. Removed the front panel to inspect moving parts. Belt and motor are fine. Unit testing good now. Collected service call.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Checked unit. Water not getting to ice maker. Ordered water inlet valve. Quoted 236.31 for p&l. Collected 113.66 for service call.; ordrng 1 W10349187 (WATER VALVE)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked dishwasher. Unit not filling. Water is running when hose is disconnected from fill valve. Fill valve not operating properly. Ordered replacement. Rescheduled 12/9. Customer would like afternoon appointment.; ordrng 1 W10327249 (FILL VALVE )
Near San Antonio, TX 78253
Richard G.
Job Details: 12/06/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go. Could find no model/serial number sticker anywhere on the unit. Spoke with customer about survey.
Near San Antonio, TX 78232
Steven G.
Job Details: 12/06/2019
DRYER LG DLEX7177RM Checked dryer found noisy while tub is turning ordered support rollers belt and idler pulley ; ordrng 1 4400EL201F (BELT) and 1 4561EL3002A (IDLER PULLEY ) and 4 4581EL301E (SUPPORT ROLLERS )s
Near Universal City, TX 78148
S. L.
Job Details: 12/06/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Unit has bad thermal fuse. Rescheduling 12/10.; ordrng 1 WPW10545291 (fuse-thrml)
Near San Antonio, TX 78254
Justin
Job Details: 12/06/2019
RANGE AMANA AGR5330BAS3 Found 3 valves bent and will need to be replaced. Front left and left rear valve and front right valve will need replacement. ; ordrng 1 W10141711 (valve-brnr ) and 2 WPW10141709 (valve-brnr)s
Near San Antonio, TX 78218
Steven G.
Job Details: 12/06/2019
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Checked ice maker found unit missing sump pump added pump checked unit ok.; pckd up 1 1901A (pump)
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/06/2019
OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Temperature tests shownunit still not getting to temp. Ordering bake element. ; ordrng 1 WPW10207398 (elmnt-bake)
Near Victoria, TX 77904
Michael
Job Details: 12/06/2019
DISHWASHER MAYTAG MDB8989SHZ "Tested the appliance,, the appliance is working normal"
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new wire harness. Thermistor reads 8.8k in ice water. Tested unit in diagnostics. Control reading bad. Ordering new control. ; ordrng 1 W11133692
Near San Antonio, TX 78257
Tommy B.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE320M0ES2 Issue is a dented left front part on the cooktop. Ordering new cooktop to resolve issue.; ordrng 1 W10245805 (cooktop)
Near San Antonio, TX 78253
Justin
Job Details: 12/06/2019
RANGE WHIRLPOOL WFG320M0BB2 "Ignitor turns on but takes forever for the burners to actually turn on, will need to order burner oven, valve, and regulator to fix issue. ; ordrng 1 98014893 (valve,oven) and 1 W10633327 (regulator) and 1 W10650358 (burnr-oven) and 1 W10914411 (igntr-oven)"
Near Premont, TX 78375
Adam
Job Details: 12/06/2019
WASHER ROPER RTW4516FW2 Customer states they have returned the unit and have a different one in their possession. Issue resolved
Near San Antonio, TX 78247
Devon F.
Job Details: 12/06/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Wrong apartment number 2305. Customer complaint is unit will not advance through the cycle. Entered diagnostic mode got error code F7E6 for motor checked under unit to see shifter move it does. Ordering new motor to resolve issue unit is operating as designed.; ordrng 1 W10890624 (motor-drve)
Near San Diego, TX 78384
Adam
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows belt had come loose and ripped replaced belt from truck stock issue resolved.; used 1 W10006384 (BELT) from stock
Near San Antonio, TX 78239
Devon F.
Job Details: 12/06/2019
DRYER MAYTAG MEDB835DW4 Customer complaint was unit won’t stop. Customer also stated unit would get down to a time and stay there. Checked unit to see if heating and venting properly unit pass. Ordering new control board to resolve issue.; ordrng 1 W11133021 (cntrl-elec)
Near Runge, TX 78151
Michael
Job Details: 12/06/2019
OVEN KITCHENAID KODE500ESS03 "The customer used 3 hr self clean, the glass is burnt and the paint is peeling from the door and inside cavity, you rub your finger on and it continues to flake. Called and spoke with Robert at whirlpool tech line SR 7726572015. Unrepairable, will escalate the job order."
Near Aransas Pass, TX 78336
John L.
Job Details: 12/06/2019
WASHER MAYTAG MVWC465HW2 "Inspected unit, cannot find signs of a leak. Tried filling tub and agitating for a while, then drained. Still no signs of a leak detected. Tried to get unit to leak multiple time, unable to locate leak. Left leak detecting sheet, advised customer to continue use of machine. Once leak is noticed, call back so we can determine location of leak."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/06/2019
DRYER WHIRLPOOL WED4815EW1 "Issue stated by customer: dryer making loud rumble. Found Dreft dryer wax beads melted into vent system and lodged between dryer fan. Cleared debris, replaced motor and drum. Unable to install leveling feet. According to customer, installer maxed feet all the way to top causing feet to break and bent cabinet. Ordering cabinet to resolve issue.; ordrng 1 8533643 (cabinet)"
Near San Antonio, TX 78228
L
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Change water valve. Unit still not dispensing water. Called tech line. Tech line recommend to replace the heater. Since it might be faulty causing lines to freeze also replacing filter housing Sr 7726569318. ; ordrng 1 W10708473 (housing) and 1 W10813883 (cap-filter) and 1 W10877761 (heater) and 1 W10908836 (valve) and 1 W11024083 (housing)
Near Port Aransas, TX 78373
John L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRB329DMBB01 "Installed door and components, issue resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed, issue resolved."
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
DRYER WHIRLPOOL WED5620HW0 Part needed to complete repair was returned. Reordering and rescheduling appointments.; ordrng 1 W11331275 (CONTROL)
Near Corpus Christi, TX 78414
John L.
Job Details: 12/06/2019
DRYER WHIRLPOOL WED5000DW2 "Inspect3d unit, unit is heating but will not maintain temperature, replace hi temp thermostat. Tested afterwards, issue remains. Tested for air flow at lint trap, found suction to be weak. Unit not expelling air as should.; used 1 3977767 (THERM FIX) from stock"
Near San Antonio, TX 78257
Colton B.
Job Details: 12/06/2019
WASHER MAYTAG MVWC565FW "Issue is a bad latch and control board, ordering both to resolve issue. Part costs exceed pre-auth, marking P&A; rqstng P&A on 1 W11162438 (cntrl-elec) and 1 W11307244 (latch)"
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Issue is a damaged heat shield and drain pan. Part was damaged, rescheduling and reordering part. Part is out of stock PSP.; ordrng 1 WPW10194474 (shield)"
Near San Antonio, TX 78216
Devon F.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KFIS20XVMS3 Customer complaint was unit not cooling properly front panel would light all leds and display would turn blue. Ordering new control boards to resolve issue.; ordrng 1 WPW10310240 (cntrl-elec)
Near Corpus Christi, TX 78415
John L.
Job Details: 12/06/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit, found no issues. No codes pulled, tested on normal. No issues found."
Near San Antonio, TX 78239
Devon F.
Job Details: 12/06/2019
DRYER MAYTAG MEDB835DW4 Customer complaint was unit won’t stop. Customer also stated unit would get down to a time and stay there. Checked unit to see if heating and venting properly unit pass. Ordering new control board to resolve issue.; ordrng 1 W11133021 (cntrl-elec)
Near Corpus Christi, TX 78416
John L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB765FC3 "Inspected unit, removed sheet from agitator. Issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 12/06/2019
WASHER ROPER RTW4516FW1 "Tested the spin cycle on manual test, the gearcase is making a loud humming noise, ordered part to resolve issue ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)"
Near Victoria, TX 77904
Michael
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "The evaporator was frozen on the refrigerator side. Removed panel and defrosted the evaporator, called tech line and spoke with Joel to ask for the correct location for the thermistor, is supposed to be above the weld on the low pressure side, put in correct place, also said to seal the hole where the water lines come through the back wall, sealed the hole, said to order the UI. SR 7726567735; ordrng 1 W10822640 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 12/06/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "This is a different issue. No water coming out of the water dispenser, could hear water leaking on the floor underneath, found the water hose to the dispenser with holes in it. Spoke with customer said to go ahead and order the part. Gave the customer an estimate; ordrng 1 W10645131 (reservoir)"
Near Falfurrias, TX 78355
Adam
Job Details: 12/06/2019
RANGE AMANA ACR4303MFB1 Inspection of unit shows error code F3E0 short or opened oven sensor. Replace sensor and control to resolve issue; ordrng 1 W10181986 (sensor) and 1 W10308477 (elmnt-bake) and 1 W10837801 (cntrl-elec)
Near Vinton, VA 24179
Uriah B.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Left arC not closing properly . Mullion was not shutting. Unit needed to be leveled by shimming the back right foot. All checks ok now. ; used 1 SH2435 (SHIM) from stock
Near Falfurrias, TX 78355
Adam
Job Details: 12/06/2019
WASHER AMANA WTW5000DW1 Inspection of unit shows error code for basket speed fault as well as Motor fault. Manually testing components shows wash play not fully engaging and unit struggling to reach high rpm during spin cycle. Replace gear case motor actuator capacitor cam and belt to resolve issue. Job will need authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10682535 (latch) and 1 W10721967 (drive pulley)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/06/2019
WASHER MAYTAG MVWC416FW1 Replaced agitator. All checks ok.
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW5000DW2 Found unit was in emergency drain. Cleared the codes. Ran diagnostics. All checks ok at this time.
Near Falfurrias, TX 78355
Adam
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4616FW2 Installation of component has not resolved the issue although control board is now responding. Replace drain pump to resolve issue; ordrng 1 W10775446 (pump-water)
Near San Diego, TX 78384
Adam
Job Details: 12/06/2019
RANGE KITCHENAID KVUB606DSS3 Inspection of unit showed all functions working as designed. Customer stated rattle would start once burners were turned on. Turned on burners unit started to shake violently then motor blew out completely. Replace fan motor to resolve issue; ordrng 1 W11035826 (motor-fan)
Near Salem, VA 24153
Uriah B.
Job Details: 12/06/2019
OVEN WHIRLPOOL KOSE500ESS04 "Found no power to unit upon arrival. Checked fuse. Checked wire harness connections. Found that the electric to the unit was cutting in and out depending on the position of the oven. When proper power to it, the oven operated as intended. ; used 1 8567668 (TIE) from stock"
Near Roanoke, VA 24018
Uriah B.
Job Details: 12/06/2019
OVEN WHIRLPOOL RBD245PDT11 "Needs Thermal fuse, upper oven thermostat, upper oven temp sensor, control panel and possibly control board (4452890) but the control board is discontinued. Pictures attached. WP9759243. Upper thermostat. WP8300427. Control panel 4452890. Control board. DiscontinuedWPW10131825. Upper oven sensor. WP4451042. In-line fuse. Use policy adjust WNI4PNIWL1"
Near Salem, VA 24153
Uriah B.
Job Details: 12/06/2019
ICEMAKER WHIRLPOOL WSF26C3EXW01 Cx experienced power outage. Unit needed reset. Icemaker currently working.
Near Goliad, TX 77963
Michael
Job Details: 12/06/2019
RANGE KITCHENAID KSGB900ESS2 Called and spoke with the customer and she said it gave the same error code F3E1. Ordered parts to resolve issue per tech sheet.; rqstng P&A on 1 W10833885 (sensor) and 1 W11100100 (cntrl-elec)
Near Rockport, TX 78382
John L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit, arm on icemaker broken. Replaced icemaker. Also freezing in freezer section. Replace harness and heater to resolve.; ordrng 1 W10242409 (harns-wire) and 1 W10495967 (defrost heater), used 1 W10873791 (ICEMAKER) from stock"
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GW0 "Replaced new cap and agitator, due too cap being loose and agitator being warped. Tested unit operation checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 12/06/2019
RANGE WHIRLPOOL WFG320M0BB2 Inspection of unit shows control board nonresponding. Inspection of control board shows quick connect burnt out/fried scorch marks on plastic. Replace control board and harness to resolve issue; ordrng 1 3196696 ( HARNS) and 1 W10841330 (cntrl-elec) and 1 W10914403 (harns-wire)
Near Corpus Christi, TX 78411
John L.
Job Details: 12/06/2019
OVEN WHIRLPOOL WOD51EC0AS "Inspected unit, found issue with control panel and interfaces. Unit relays clicking even when unit is powered off. And unit cKeeps interior lights flashing on and off. Replace boards to resolve.; rqstng P&A on 1 W10812339 (panl-cntrl) and 1 W10878985 (cntrl-elec)"
Near Bauxite, AR 72011
Doug M.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4815EW0 "Inspected unit for not going into wash cycle,performed service diagnostics found f7e6,f7e7 error codes shifter fault , replaced actuator, tested unit operation checks ok.; used 1 W10913953 (ACTUATOR) from stock"