We serviced a
JENNAIR DISHWASHER
Model JDB1100AWS
Near Shavano Park, TX 78231
Zachary
Job Details: 08/12/2021
Checked dishwasher, no interaction at control panel. Checked breaker, was good. Opened front panel found power line going to door switch assembly but not going to the control board. This unit uses 2 jumper wires to supply power from switch to the board. Called tech line to confirm that switch needs to be replaced and spoke to Brian. Per tech line ordering switch assembly to resolve issue. ordrng 1 12002710 (Control board) and 1 WPW10275768 (Switch assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78240
Zachary
Job Details: 08/12/2021
Verified faulty actuator popped off splutch. Part is already on order but OOS. Will need to be scheduled when available. Customer is moving to Dallas 08/28/21 would like to get done if possible before that date.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Zachary
Job Details: 08/12/2021
Checked dishwasher. Unit not draining properly, drain pump sounded healthy. Replaced drain pump and no change. Noticed check valve on high looping hose not opening all the way. Most likely clog in hoses somewhere. Was unable to remove dishwasher to check hoses for clogs. Connection and cap to disposal was clear. Ordering both hoses to resolve issue.; ordrng 1 WPW10545278 (High loop hose) and 1 8269144A (Drain hose)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Zachary
Job Details: 08/12/2021
Checked refrigerator, complaint is water is dripping all through RC when ice maker is turned on. Coming from water filter housing. Opened filter cover and water came out. Removed filter cleaned up everything. Reinstalled with tie wire on housing. Tested water dispenser, no leaks. Test # 45 Ice maker fill test. Checked good. No other issue or error codes found. Refrigerator is now working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Zachary
Job Details: 08/12/2021
Arrived at home to fix separated issue from prior. Required 2 techs and had to tilt and hold built in refrigerator so I could get under and install W10860229 (adjuster) that had been sent to customers home. Original adjuster was stripped and would not raid refrigerator.This a completely separate issue. Refrigerator is cooling and working as designed from prior work done. Refrigerator can now be adjusted to be a built in and customer is satisfied. used 1 W10860229 (Left foot adjuster) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cibolo, TX 78108
Zachary
Job Details: 08/12/2021
Replaced evaporator cover and control board per service pointer all covered by S Code provided. When replacing confirmed thermistor was rusted and bad. Confirmed control did not have the software version to fix refrigerator. Refrigerator is now working as designed. Advised customer to wait approximately 48 hours for refrigerator to reach proper temperature without opening doors.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rockport, TX 78382
Michael
Job Details: 08/12/2021
The appliance wouldnt wash and gave an error code per customer. F2E1 error code, cleared error code and tested the UI, no stuck keys. The appliance wasnt tied in, connected the appliance and plugged it in, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Corpus Christi, TX 78413
John L.
Job Details: 08/12/2021
Installed icemaker, issue resolved.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/12/2021
Sr#7731490671. Customer again with the same complaint of long drive times. Inspection of unit does show temperatures are low contacted tech line to troubleshoot issue after several test it was determined that coil pack would need to be replaced in order to resolve issue; ordrng 1 W10328463 (coil-valve)
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Aransas Pass, TX 78336
Michael
Job Details: 08/12/2021
Installed the drain pump and pressure sensor. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/12/2021
Parts for this unit were to have been ordered by AH, these parts did not arrive for this unit or have not been ordered. Tested components on unit to verify issues, checked on compressor. Compressor running extremely hot, checked amperage pull on unit. This is reading high, likely compressor is going out. Will need to add to order, expedite if possible.; rqstng P&A on 1 W10286069 (drier-uv) and 1 W10709322 (valve) and 1 W10756020 (compressor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
Michael
Job Details: 08/12/2021
Installed the cam and hub, the suspension was good. Calibrated and performed a diagnostics test, tested no issues or error codes, the appliance is spinning and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2021
Customer complaint of notification signal sounding strange. No operational issues all functions work as designed except for chime that is made to signify cycle. Replace panel to resolve issue. Job will require authorization; rqstng P&A on 1 W10870767 (panel-cntl), states that autho needed
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS00
Near Portland, TX 78374
Michael
Job Details: 08/12/2021
The customer said it made 1 batch of ice and then quit and both the power and max ice lights were blinking. Tech sheets showed it toe a harvest failure, to make sure the thermistor was connected to the sealed system tubing. Removed the back cover and pushed on the connectors to where the thermistor plugs into and it was not making a good connection, one of the wires wasnt making good contact. Unplugged the appliance and removed the pump, made the repair and plugged it back in, plugged the appliance in, checked the connections, making good contact, turned the appliance on, its circulating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2021
Customer complaint of icemaker dripping which is causing cups of ice and ice bin. Inspection of unit does show icemaker has small drip and its causing issue customer describes. Replaced icemaker tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/12/2021
Installed components, recalibrated unit and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 08/11/2021
Called tech line spoke with austin SR 7730594314 checked voltage and getting good voltage at control board but when I checked at plugged voltage kept changing found plug loose. But when I got good voltage tested each component on washer everything working as designed. Call customer to change out loose wallplug and that should fix the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/11/2021
Our customer is having a completely new development in which the ice maker now works but it will not dispense ice. I tested the unit and it dispensed both cubed and crushed Ice. Our customer does not use ice a lot. I explained that this unit when full and not used for awhile can at times lock up at the bottom from the cold temperature and that Senior Techs at Whirlpool recommend dumping out the ice on occasion, especially if it is not going to be used for a long period of time like a vacation. I also explained to her how the the air flow to this unit works and what to look for and maintain on the air ducts. This unit dispense is fully operational. Customer Install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78230
Zachary
Job Details: 08/11/2021
Replaced control board had no change, called tech line and spoke with Joel# 7731475895 checked power supply board and upon checking the output voltage refrigerator powered on. More than likely loose connection. Refrigerator is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78216
Zachary
Job Details: 08/11/2021
Called DH before arriving since he was last tech out. He pre screened Ice door and upon arrival that is what it appears to be causing issues. DH recommended calling tech line before doing anything more, called tech line and spoke to Bruce SR# 7731473228. Confirmed ice door, when checking it was maybe a millimeter not closed all the way. Per tech line and listing all other potential causes working good, that gap is enough to cause this issue. Checked ice door fan as well and was working properly. Replaced ice door (separator) and tested it is now closing all the way and sealing properly. Refrigerator is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 08/11/2021
Play store aspera last technician call partner team to confirm that this is not a cosmetic issue this is a safety issue as the trim pops out enough to hurt somebody
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2021
Confirm that icemaker is needed it is mechanically stuck halfway through it cycle the test button does not engage it whatsoever but there is power going to the unit determined that icemaker itself needs to be changed out part is on back order; O-emld tckt
We serviced a
AMANA WASHER
Model MHW5630HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2021
Did not find any tearing in the Bellows a little bit clogged cleared out debris found that recirculation pump outlet attached is a bellows was completely blocked off cleared out that portion listed front of unit a bit do not see water leaking out the front door when the test mode or when running water through it and spinning should be good to go if problem does persist there is a leak sheet that will tell us where exactly it is leaking I would recommend sending the Bellows and the inner door If problem comes back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue is that water is leaking from the ice maker in the refrigerator. Icemaker failed the harvesting test and had an E2 error code on it. Ordering the correct ice maker and returning next week. Rescheduling valve just in case. ; ordrng 1 W11294907 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78250
Jim G.
Job Details: 08/11/2021
Replaced fuse. Issue reolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue was a no wash dishwasher. Finding issue to be a faulty wash motor. Ordering new one and returning. Will call customer when we get the part in.
We serviced a
SAMSUNG WASHER
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 08/11/2021
Issue was a leaking washer. Found that installers did not properly install the drain hose. Correctly installed drain hose, unit tested good.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cibolo, TX 78108
Chris S.
Job Details: 08/11/2021
Customer stated that when washer drains hear a weird noise. Found issue to be faulty drain pump.; ordrng 1 W11396717 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78249
Jim G.
Job Details: 08/11/2021
Replaced all parts. Issue resolved.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Sebastian
Job Details: 08/11/2021
Replaced all parts and tested unit good to go; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/11/2021
Our customer had a dent on the bottom of the front panel. Picture included. The DOP is 28 May 2021 and is therefore within the 30 day cosmetic window. There was a slight paint chip on the bottom right side of the new part. I pointed this out to our customer and offered to reorder the part. She preferred to have me replace the part and said she was fine with the chip. I replaced the part. Job complete. Our customer agreed to our short survey.
We serviced a
KITCHENAID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 08/11/2021
Issue was a faulty interlock. Replaced interlock, unit tested good.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Sebastian
Job Details: 08/11/2021
On inverter check Blue and white 120v3 wire connector outside connections 4dc, 7731472035, Magnetron has been previously changed out magnetron shouldnt be failing that quick on its own call tech line for resolution as I feel putting the magnetron in on its own is going to end up failing again tech line went through some checks with me and we determined that we need the inverter board changed along with a fresh magnetron whirlpool customer service recommends doing this because changing out the magnetron again on its own most likely will cause it to fail again. All functions seem to be working except for the heating aspect of the microwave. Schedule for my next open day which is on Saturday customer to call In,; ordrng 1 W10217711 (Inverter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/11/2021
Our customer is having problems with the unit cooling and it is freezing up on the refrigerator compartment evaporator. The previous technician replace the fan s roll and deforested the unit. He thought there was a drain problem that he cleared it out, but it came back. I replaced the snack pan. During test 3 the evaporator fan did not come on. We will need a new control board. I checked the RC thermistor at the main control from P5-1 wrt P5-2 and it is open line. This will need to be replaced. I checked the evaporator thermistor resistance and VDC of the evaporator thermistor at P8-1 wrt P8-2 and it is open line. The evaporator thermistor will need to be replaced. The evaporator fan was checked at P14-6 wrt P14-7 and has open line. The evaporator fan will need to be replaced. According to Technical Service Pointer #: W11512766 Rev. A Action Required: MandatoryRelease Date: March, 2021q Counter-Depth Side-by-Side Refrigerator Warmer than Expected Refrigerator Compartment Temperature we will need to change out the User Interface as well. All parts ordered.OOS. ; ordrng 1 W11509096 (UI) and 1 W11172798 (Control) and 1 W10316760 (Thermistor) and 1 W10316760 (Thermistor) and 1 W11098695 (Fan Assembly Evaporator)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Shawn W.
Job Details: 08/11/2021
Our Customer was having a problem with the unit working at all and it was stuck in drain mode. I got it out of drain mode and entered diagnostics. I received error code F0E5 off balance load detected. I ran automatic test mode and all loads functioned as designed. I recalibrated unit. Our customer was not using a dedicated circuit. I explained the importance of that in relation to the electronics. I ran manual test mode for all loads and each is functioning as designed. I showed our customer how to take it out of drain mode with the cancel button if it ever happens again. Customer Install and instruct.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/11/2021
Our customer has been having a rare situation in which the unit will shut down completely then days or hours later start working again. Currently the unit us working and the temperatures are perfect. I ran all tests related to this issue in diagnostics and all functions passed. We must have a relay in the control intermittently getting stuck open. We will change the main control. We will change the UI as well because it controls temperature but we need to get authorization from AIG for the OTL. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Victoria, TX 77904
Michael
Job Details: 08/11/2021
The clothes are still real wet at the end of the cycle. F8E1 long fill error code, cleared error code, I noticed the drain hose was laying on the ground. I calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer the issue is with drain hose laying on the ground, its constantly filling and draining therefore not completing the wash cycle, it needs to be at least 3 high, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
John L.
Job Details: 08/11/2021
Inspected unit, found issue to be with actuator. Will need to order and replace to resolve issue.; ordrd 1 W10815026 (actuator)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Rockport, TX 78382
John L.
Job Details: 08/11/2021
Inspected unit, unit vibrates excessively. Disassembled unit to try and locate issue. Put unit back together, vibration in your head has slightly dampened. Issue with drum, shafts, rollers, and or bulkheads. Will need to replace these items to resolve issue.; ordrng 1 W11162462 (bulkhead) and 2 W10359272 (support roller shaft)s and 4 W10314171 (drum support roller)s and 2 W10359271 (support roller shaft)s and 1 W10673493 (bulkhead)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Adam
Job Details: 08/11/2021
Install hinges and shims tested unit theres still a slight sticking in freezer door but its noticeably much better. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 08/11/2021
Just stays on sensing per customer. F7E4 basket re-engagement failure, F5E4 lid not opened between cycles error codes, cleared error codes and tried to calibrate, clutch isnt engaging. Removed the clutch and the metal ring around the slider fell out with it, broken slider ordered the part and rescheduled the customer ; ordrng 1 W10734521 (Slider)
We serviced a
WHIRLPOOL RANGE
Model KOCE500EBS06
Near Corpus Christi, TX 78404
Adam
Job Details: 08/11/2021
Sr#7731479335. After installing components in it was still nonresponsive. Call tech line to troubleshoot the issue taking voltage readings from harness shows unit not receiving correct voltage issue detail either unit is not wired correctly in the back or break in the harness. Unable to fully remove oven due to lack of oven dolly. Ordering harness and reschedule.; ordrng 1 W11033089 (harns-wire)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
Adam
Job Details: 08/11/2021
Customer complaint unit was working before they left for vacation after initial repair when they came back unit was no longer spinning. Further inspection shows Motor pulley has sheared off of Post will need to replace both motor blower wheel and belt to resolve issue.; ordrng 1 3387610 (sub 661570)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78412
Adam
Job Details: 08/11/2021
Of clothes wet at the end of cycle. Inspection of unit shows no error Codes. Further inspection shows customer did have the hot water valve turned off and was washing in warm cycles. Turn supply back on calibrated and ran verification cycle no issues found.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Aransas Pass, TX 78336
John L.
Job Details: 08/11/2021
F7E2 motor drive module over tempF0E3 overloadF4E1 heater stuck onRan tests on unit for functions, found components functioning. Also heater code not possible as this unit does not have a heater. Gearcase shows signs of leak as oil is coating components underneath. Will need to order board and gearcase to resolve issues.; rqstng P&A on 1 W11105155 (cntrl-elec) and 1 W10868473 (gearcase) and 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10817398 (clutch)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 08/11/2021
Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXTS00
Near Port Aransas, TX 78373
John L.
Job Details: 08/11/2021
Installed components, reprogrammed unit. Unit is functioning, issue resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KMBP100ESS03
Near Corpus Christi, TX 78418
John L.
Job Details: 08/11/2021
Installed component, tested unit after installation. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Skidmore, TX 78389
Jim
Job Details: 08/11/2021
Customer states that washer is not draining. Check pump for operation. Drain pump dead. Begin removing wires, notice one wire is pulled loose. Reattach wire with spare clip and wire nut. Clear codes and test washer. Washer working as designed. No parts needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Skidmore, TX 78389
Jim
Job Details: 08/11/2021
Customer states that washer is not draining. Check for draining, pump is clogged. Drain out washer with transfer pump and check drain pump. Drain pump malfunctioning. Replace with new pump from pre-order. Check errors: F9E1 (long drain, due to bad pump, F0E2 (oversuds). Clear faults and calibrate washer. Test on automatic mode, test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/11/2021
Our customer is having a problem with the right refrigerator roller break/ leveler padding being broken off. Part ordered. Model Number: KRSF705HBS00 Serial Number: HR93942203; rqstng P&A on 1 WPW10141622 (Leveler)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXR2
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/11/2021
I spoke with Andrew, Senior Technician at Whirlpool to review our multiple visits, what we have done and what we should do moving forward. He guided me toward the wiring harness and the rest of the soap dispenser pieces.SR# 7731478240. I entered diagnostics and received error code F08 E02 DISPENSER SYSTEM ERROR. I cleared the error code and ran Quick Service Cycle. We got past C03 and all loads functioned as designed. The vent hose coupling assembly was still flapping out of control like my last visit. I had put in a work ticket for this but it never came back to us. This vibration could be affecting the wiring since the unit seems to work fine for a couple months and then the error returns. I was going to change the housing dispenser assembly but that part is discontinued. We will replace the main soap tray and the nozzle. I called our customer later and she was able to get two loads fully through on normal. ; ordrng 1 WPW10568614 (Hose) and 1 WPW10256686 (Drawer Detergent Complete) and 1 WPW10271979 (Harness Wie Upper Main) and 1 W10271989 (Harness Main UI) and 1 WP8181712 (Nozzle)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78212
Jim G.
Job Details: 08/11/2021
Ive verified that the water inlet line was kinked. Used wire tie to secure line and insure water makes it into the machine. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KSSC48QVS03
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue was overfilled ice maker and debris in ice. Ordering new ice maker and valve to resolve issue. Will call customer when parts come in. ; ordrng 1 WPW10159842 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 08/11/2021
Called builder he said he couldnt remember which freezer door was dented ordering both. And he doesnt want me to go out there till I have the parts.; ordrng 1 W11477034 (Left door) and 1 W11477033 (Right door) and 2 W11456679 (Door gasket)s
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78208
Jim G.
Job Details: 08/11/2021
Replaced faulty gearcase and splutch and belt. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue was ice maker not dispensing ice. Finding issue to be faulty emitter boards. Replaced boards, unit tested good. Techline arrived at he same conclusion. Ice maker dispensed and filled before I left.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 08/11/2021
Found no error codes on the unit found that unit was working as it should customer has debris on the clothing after doing a wash show me evidence went over how old unit with customer as lining the outside of the tub is not going to provide a good wash the calibration if customer is having issues I am putting wash plate on order so that they could monitor it until we get back; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78214
Jim G.
Job Details: 08/11/2021
Upon arrival found that the control was unresponsive and the there was water in the tub. Upon further inspection I found that the drain pump was slightly damaged. I was able to repair the cover and reattached the connector. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Universal City, TX 78148
Zachary
Job Details: 08/11/2021
Checked MW Oven combo and found error code F6E4. Replace capernicus ACU, we have part. Second step of error is to replace UI Panel. Customer opted to wait until we have both to install. Cleared error codes for customer to potentially use in the meantime. Ordering UI console to do a complete fix on unit. Part is OOS and will need to be scheduled when available.; ordrng 1 W11297728 (UI panel)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near San Antonio, TX 78247
Zachary
Job Details: 08/11/2021
Checked refrigerator, issue was only ice maker. Dispenser and everything else is working as designed. Complaint was blocked up ice in bin. Checked ice door and it was working properly. Pulled ice maker out and found funnel for ice maker fill was blocked up solid ice causing overflow water to start building in bin. Thawed and reinstalled. Installed tie wire. Tested unit no other issues or error codes found. Refrigerator is working as designed. Emailed customer owners manual.; used 1 W11390781 (Tie-wire) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR
Near San Antonio, TX 78249
Sebastian
Job Details: 08/11/2021
DA82-01415A Drain pan kit 33.60 on back order; ordrng 1 DA82-01415A (Kit drain)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/11/2021
I contacted Whirlpool Tech Line. Water column pressure is 7 inches. manometer Orifice 94 N burner with electrode, cap kit, orifice holder, cook top, tested with pan, filed down burner, valve, spark module, spark module, harness ignitor with all switches, harness cooktop. The only thing I did not change was the assembly manifold. Robert from Whirlpool brought up the developing report and has directed me to install a re-engineered cap kit W10881749. I contacted our customer with our next plan of action. Part ordered.; ordrng 1 W10881749 (Cap kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near San Antonio, TX 78225
Jim G.
Job Details: 08/11/2021
Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue is a faulty actuator. Will call customer when actuator comes in. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Jim G.
Job Details: 08/11/2021
Replaced lid lock. Issue resolved. Also reattached belt.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Helotes, TX 78023
Zachary
Job Details: 08/11/2021
Customer called office and wants all parts received before we come out to look at washer. Confirmed with NR. Will schedule when all available.; O-emld tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78222
Chris S.
Job Details: 08/11/2021
Summer stated that rat kept falling off found it should be stopper ordering stopper to fix issue; ordrng 2 WP8565925 (stop)s
We serviced a
SAMSUNG RANGE
Model NE59M4320SW/AA
Near Converse, TX 78109
Chris S.
Job Details: 08/10/2021
Customer stated that oven was getting hot on one side of the oven found issue to be faulty control board and bake element. Ordering bake element ; ordrng 1 DG47-00038B (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/10/2021
Our customer is experiencing some powdery frost build up on the top of the cover ice container and cubes getting stuck in the ice chute. I found that the unit is functioning as designed. Our customer has been primarily using the crushed ice feature which will leave a little shavings and frost afterward. And, I explained to our customer how the ice chute works in conjunction with the ice chute and remedies for this design flaw. We went over the section in the owners manual that covers this problem. Water is leaking or dripping from the dispenser Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces. This unit is fully functioning as designed. Customer install and instruct.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/10/2021
The orifice number is 4 N. The Water Column Pressure is 13 inches. I replaced the last of the parts connected to the problem of intermittent lack of ignition. I ran out of time to contact Whirlpool Tech Line because they close at 7:00pm. I requested NR to add this job to me for tomorrow so it will not be totally closed out and we can quickly address this with Whirlpool for our customer. I called our customer and explained what happened and that I would call tomorrow once I have resolution from Whirlpool. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/10/2021
Our customer tried to wash clothes 3 times after we changed out the control and the door with UI and it did not work for her. I entered diagnostics and when I pushed error diagnostics it beeps but does nothing. I went into component activation and all loads functioned as designed but it would not spin on low speed. On the high speed spin it drained some more but would not spin. On dry heater and combo fan nothing happened. On detergent pump nothing happened. On softener pump nothing happened. On quick service cycle 1 nothing happened. I exited diagnostics and re-entered. There was still no response outside of audio. I was able to get it to go through Quick Service Cycle 1. The unit did not spin up to 820 rpm during step 9. I conducted test 3. We will need to replace the stator. Part ordered. OOS.; ordrng 1 W11354542 (Stator)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kerrville, TX 78028
Colton B.
Job Details: 08/10/2021
Called Whirlpool for status on lower rack, informed that they were still trying to find it. Informed customer of this, customer wants to wait until we have both racks to come out. Will call customer when part comes in. ; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near San Antonio, TX 78240
Zachary
Job Details: 08/10/2021
Checked refrigerator, customer had purchase info and it is registered to WP purchase date included. Called WP to see if they might grant a PL1 since unit is only about 4 months OOW and talked to Karen Authorization# MY9ZK00APL1. Issue is warm air going into ice bin and causing ice to melt and run down ice door. Replaced ice door assembly and ice maker for good measure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 08/10/2021
Our customer is having a problem with the freezer door not closing correctly. It is gapped low on the left top side by a 1/4 inch and sticks out about a 1/4 inch on the top left front. I removed the freezer door and reset. This did not help. I found some frost build up on the upper left front ceiling of the freezer compartment from air getting in. I removed the door again and checked the drawer bin alignments. They are fine. I noticed a slight 1/8 of an inch bend in the left bracket door slide. This could be contributing but does not seem to be the cause. I set my straight edge on the top horizontal front of the cabinet and found that it is bowed in the center and not flush. Pictures included. I also discovered that the ceiling on the left front where there are small holes is conclaves about a 1/8 of an inch at a distance of about 4 x 2 inches. Pictures included. I called Whirlpool Tech Line and spoke with Austin. He wants me to co us on the door then the rail parts on the left side. SR#7731470237. I called our customer to present the future plan of action.; ordrng 1 WPW10330991 (Bracket) and 1 W11265130 (Slide) and 1 WPW10284682 (Bracket) and 1 W11435351 (Door stainless) and 1 WPW10714545 (Gasket)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Shavano Park, TX 78230
Zachary
Job Details: 08/10/2021
Checked refrigerator, complaint is unit is not cooling correctly still. FC evaporator is frozen up and following Service Pointer W11092686 Rev. G released in March of this year, ordering service kit W11457241. . Also, recommending to customer that UI has been proven in our experience to resolve issue. A completely separate issue is 1 or 2 bad LED modules. Talked with customer and he will call if he wants to proceed with service so not completing ticket but leaving it to be scheduled. He would like us to order all parts. Customer is very dissatisfied with refrigerator. ; ordrng 1 W11457241 (Service kit) and 1 W11089931 (UI) and 2 W11462342 (Module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Replaced faulty door handle. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Zachary
Job Details: 08/10/2021
Checked washer, complaint is popcorn sound. Tested washer, sound is coming when drain pump activated. Accessed drain pump, found foreign catering pin that had been hitting impeller. Impellers were not damaged. Tested washer, no other issues or error codes found. Washer is working as designed. Since object was foreign from washer but only happened after last job was completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/10/2021
Issue was no ice production and dispensing issues. Got ice maker working, however I am ordering a new one because even when it was working it was slow. Also ordering a new ice door for dispensing concerns. Parts are out of stock, will call customer when parts come in. ; ordrng 1 W11284458 (Icemaker) and 1 W11423782 (Ice door) and 1 W11397167 (Retainer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Colton B.
Job Details: 08/10/2021
Replaced damper and fresh food thermistor per last techs diagnostics. Unit testing good, customer will monitor situation with freezing.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM159XYRS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
I replaced the bin thermistor and turned the unit on. It is now fully functional and will not overproduce ice.
We serviced a
KENMORE REFRIGERATOR
Model 79571053014
Near San Antonio, TX 78258
Jim G.
Job Details: 08/10/2021
Replaced control board. Issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
#4064 This unit was not filling. I found that the water was turned off from a recent water filter service. However, our customer was having a problem before that. This unit would not fill. Although the water filter passed the resistance. Heck I changed the valve in case there was a mechanical failure. This did not work. In diagnostics I found multiple error codes. FAE3 F7 E1 wash motor failure FA E2 F8E1 Fill valve electric problem F9E1. This unit will need. New control and perhaps a sump and motor. Im rescheduling drain pump as contingency.; ordrng 1 W11410063 (Control) and 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 08/10/2021
Checked all sensors in back and installed hi-limit stat. Tested dryer and it is now working as designed. If issue happens again. Order main timer. Did not realize door seal was glued and not clips. Ordering sealant to come back and install new door seal.; ordrng 1 WP482338 (Sealant)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Dispenser issue seems to be the issue. ; schdld next appmnt for 8/24 TUE !
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Techline recommended air test. ; ordrng 1 W11224254 (Dryer Vent Test)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
The customer indicated that the load and go dispenser was not releasing detergent. I am replacing control and detergent dispenser. ; ordrng 1 W11419051 (Control) and 1 W11413407 (Dispenser Assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
Our customers rinse aid dispenser stopped dispensing. I installed a new dispenser. This unit is filling washing and draining. I ran service diagnostics cycle.Unit displayed error codes F1E2 and F2 E2. This unit will need a new UI and control. Parts ordered. One part OOS.; ordrng 1 W11305297 (Control) and 1 W11157079 (Console)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Jim G.
Job Details: 08/10/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
Zachary
Job Details: 08/10/2021
Checked washer, found error codes F3E3- thermistor on valve, F0E7- loaded during clean cycle. Cleared error codes, calibrated and tested washer, no issues or error codes found. Valve thermistors tested good during component activation per tech sheet. Likely hoses were swapped when first installed and were corrected. Washer is working as designed. Reviewed with customer on good wash procedure and how to use clean cycle. Emailed quick reference sheet and owners Manual.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFXS25RYMS4
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/10/2021
I replaced the start device. The unit fired right up. Unit is now fully operational.
We serviced a
ROPER RANGE
Model GLS3064RS02
Near Boerne, TX 78015
Colton B.
Job Details: 08/10/2021
Went to replace igniters. Flame spreaders were stuck onto cooktop. Managed to get one off, found it to be heavily corroded. Informed customer that we would be unable to do repair for fear of breaking her cooktop trying to get flame spreaders off. Customer is opting to buy a new cooktop instead.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Colton B.
Job Details: 08/10/2021
Called ahead 20 minutes, left v/m. Gate code on ticket was not working, called customer for a different gate code, left v/m. Waited 15+ minutes against NS. Never heard from customer. Rescheduling to soonest available day. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Zachary
Job Details: 08/10/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Colton B.
Job Details: 08/10/2021
Customer said start switch wouldnt work normally. Tested and found bad start switch. Installed new switch and tested with no further issues.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 08/10/2021
Changed out the tub the gear case and the tube unit is still overfilling tech line explain to me the unit is working fine based on what Im explaining to them I explained a tech line at the unit drops and hits the floor they suggested to be changing out the suspension which is already been replaced I am not sure where to go from here I will be closing out the call in recommending that customer calls whirlpool for replacement as I cannot get any help from tech line and it replaced almost every part. Will not do a third gear case or tub job under the circumstances
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Selma, TX 78154
Chris S.
Job Details: 08/10/2021
Customer stated that there is moisture in fridge raider found the door still had a gap on left bottom corner use hairdryer to remote gasket and close gap everything working as designed. If customer calls back with same issue please order white refrigerator door gasket. yes to survey
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78218
Chris S.
Job Details: 08/10/2021
Customer stated that washer was not filling right. Tested and checked for error codes and and everything working as designed. Let customer know that the new washers dont you a lot of water.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Chris S.
Job Details: 08/10/2021
Replaced both hot and cold valves didnt get any error codes. Tested unit everything working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 08/10/2021
Customer stated that dishwasher wasnt working right and it makes a popping noise. Door is crooked and door is not closing right. Found door not sitting right. And popping noise coming from cover being bent forward. Fixed popping noise issue order inner and outer door panels. Also top rack has rust. Ordering upper rack. Rack is out of stock.; ordrng 1 W11197011 (panel) and 1 W10712593 (door-inner) and 1 W10194861 (dishrack)