Near Alice, TX 78332
Adam
Job Details: 03/19/2020
DRYER AMANA NED4655EW1 Inspection of unit shows switch has worn out and points that secure switch in the position are gone. Replace switch to resolve issue; ordrng 1 W10420741 (switch-pts)
Near Corpus Christi, TX 78412
Adam
Job Details: 03/19/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows fault code for basket full speed. Visual inspection of motor shows fly wheel has busted off motor post. Replace motor to resolve issue. Motor is covered by whirlpool for additional 10 years. Customer will still be charged a diagnostic fee of 105+ tax.; ordrng 1 W10677723 (motor-drve)
Near Orange Grove, TX 78372
John L.
Job Details: 03/19/2020
DRYER MAYTAG MEDX655DW0 "Tested unit for air flow, issue not with air flow. Temperatures in unit not reach proper drying temperatures, replace therms and elements to resolve this issue; rqstng P&A on 1 3392519 (thermal fuse) and 1 3403585 (sub 279838) and 1 3976479 (moisture sensor) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10476828 (control electronic) and 1 W10562712 (swtch-temp)"
Near Alice, TX 78332
Adam
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 Inspection of unit shows long fill no fill error code. Replace water valve to resolve issue. Customer is on well water and is aware they have sediment piped through the home; ordrng 1 W10678676 (housing)
Near Corpus Christi, TX 78413
Adam
Job Details: 03/19/2020
FREEZER WHIRLPOOL WRT316SFDB01 Inspection of unit shows freezer door gasket dead dry and brittle. Replace gasket to resolve issue; ordrng 1 2264722 (sub 2319263b)
Near Little Rock, AR 72204
Doug M.
Job Details: 03/19/2020
N/A N/A MDBH955AWW "Replaced door latch due to broken tabs,tested unit operation checks ok"
Near North Little Rock, AR 72114
Doug M.
Job Details: 03/19/2020
RANGE FRIGIDAIRE FFGF3054TS "Customer has 2 year warranty for rent a center,informed customer she will have to call rent a center to get Frigidaire certified company to repair unit"
Near Kenedy, TX 78119
Michael
Job Details: 03/19/2020
WASHER WHIRLPOOL CAE2745FQ0 "F8E6, F5E1, F5E2, cleared error code, and manually tested the inlet valve, it’s working normal, tested lid lock, test failed, tachometer test past. Ordered lid lock and rescheduled control and actuator just in case.; ordrng 1 WPW10482836 (latch)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDPE234GPS0 Door is not closing properly. Door will not stay closed. Needs hinges and cables. ; ordrng 1 8194001 (CABLE ) and 1 WP8270020 (door spring) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge. LEFT)
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/19/2020
WASHER MAYTAG MHW5630HC0 "F8e1F5e3F0e2Per techline, if pressure sensing checks ok, replace control board. SR7727410003Call tenant in notes.; ordrng 1 W11314654 (hose) and 1 W11316246 (switch-wl) and 1 W11322901 (cntrl-elec)"
Near Little Rock, AR 72210
Doug M.
Job Details: 03/19/2020
DRYER WHIRLPOOL MEDB765FW0 "Inspected unit for powering up on its own,performed service diagnostics found f2e1 error code stuck key,f6e3 loss of communication between ui and acu,also found front felt coming off of drum causing scraping noise,diagnosed to need ui,acu and drum,called partner team found unit is in full warranty per actual goods issue date 10/24/2019; ordrng 1 W10545923 (drum) and 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8500DC5 Customer stated that they initiated the clean cycle and it began to fill but then abruptly stopped. Ran diagnostics and revealed error F7E5 for a shifter failure. Ran automatic test cycle and unit passed all the tests until it came time to switch from agitate to spin. Ordering a capacitor and actuator to resolve issues.; ordrng 1 W10754448 (clutch)
Near San Antonio, TX 78261
Jim G.
Job Details: 03/18/2020
VENTHOODS UNKNOWN WVU37UC0FS0 There is a break in the blower wheel causing the blower wheel to flay out during high setting. ; ordrng 1 W11100651 (blower-fan)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW7000DW0 Checked washer found unit with error code F6E2 was not able to get into diagnostics. Ordering control board and ui; ordrng 1 W10625688 (cntrl-elec) and 1 W10662254 (console)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2020
REFRIGERATOR JENN-AIR JS42SSDUDE01 Verified one or more modules are at fault. ; ordrng 4 W10908166 (module)s
Near San Antonio, TX 78254
Christian G.
Job Details: 03/18/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: built in oven will reset after setting temperatures in either oven and allowing to heat for a few minutes. Found F6E0, COM error. Ordering, com. harness, console and controls to resolve issue.; ordrng 1 W11233570 (harns-wire) and 1 W11261167 (cntrl-elecW/P) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW1 Complaint is washer leaking and left clothing wet. Tested washer. F0E5 error code. Suspension is good. No issues during spin test. Found leak coming from drain pipes on customer house. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2020
COOKTOP GAS KITCHEN AID KCGS556ESS02 Customer asked to be rescheduled. ; schdld next appmnt for 3/24 TUE !
Near , TX 78253
Justin
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Found panel to have a large scratch mark and dent at top of unit. Need to order new one. ; ordrng 1 W11116420 (panel)
Near San Antonio, TX 78209
Jim G.
Job Details: 03/18/2020
REFRIGERATOR KITCHEN AID KBRS20EVMS4 Replaced pan. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced rack. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced door. Issue resolved.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Customer complaint was unit would not make ice ran test for ice maker test failed replaced ice maker unit is operating as designed. Collected 404.65 for SC P, L."
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFG320M0BW2 "Checked range found oven light not working while removing light from socket found bulb just spinning unable to remove light. Oven igniter not lighting. Ordering control board, oven igniter, socket and bulb to resolve issue.unit is in warranty customer provided proof of purchase.; ordrng 1 W10554269 (sockt-lite) and 1 W10788320 (bulb-light) and 1 W10841331 (cntrl-elec) and 1 W10914411 (igntr-oven)"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would make loud noise when in spin mode asked customer about service call she said she has and extended warranty showed customer from sb web it shows nothing on our in instructed customer to call whirlpool customer service or Lowe’s for proof of warranty.
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced device start, capacitor and installed leveler. Unit began working as designed. Ordering 2nd leveler due to other being removed to balance; ordrng 1 W10340017 (leveler)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Door arrived damaged. Ordering new door. ; ordrng 1 W11038917 (dor-fip)
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is water leaking from unit. Found fresh food evap drain clogged. Causing water to spill out front of unit. Evap drain tray is warped not allowing proper drain. Ordering new drain pan. ; ordrng 1 W10836964 (pan-drip)
Near San Antonio, TX 78239
Steven G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found crack in drain hose to pump, replaced hose checked operation unit is working normal now"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFC150M0EB3 Found front right element is bad. Found bad switch to element. Ordering new parts. ; ordrng 1 W11371990 and 1 WP3149404
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 Arrived at customer home washer completed cycle when arrived no issues draining. Checked for error codes none found after normal cycle.Ran diagnostics testing no issues spinning or draining. Found washer not leveled spoke to customer about getting washer leveled. Customer was okay with state of washer working. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Replaced harness and motor fan for freezer. Also replaced main control, diffuser, and thermistor for freezer. Tested unit to complete."
Near San Antonio, TX 78227
Christian G.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Issue stated by customer: refrigerator fan making high pitched rattling noise. Found RC Fan running slow not cooling refrigerator properly. Not getting good voltage tests to fan assembly. Ran unit test 57 in diagnostics and fan ran at proper speeds but still has noise issue. Called Techline as there have been multiple previous issues regarding unit. Spoke to Sterling who recommends replacing RC Fan assembly. Asked about previous ticket, SR7726942160. As customer mentioned previous tech states unit may need to be replaced at this point. Techline states documentation does not reflect this at time of visit as unit can still be repaired. Informed customer they will need to contact Customer Service to see what they can help with for repairs. Customer paid s.call(105.00+Tax) via card. Quoted customer(322.16) for RC Fan202.61)+labor(95.00)/tax. Customer will contact us letting us know decision once they speak to C.S.R.; ordrng 1 W11167902 (cover-evap)"
Near , TX 78253
Justin
Job Details: 03/18/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Frame piece underneath oven was slightly cracked, once I pulled oven out it cracked more. I showed customer and he is contacting the builder. Unit is underneath cooktop so it sits really low to floor. As soon as I pull oven forward a little bit it pressed down on that area that was weak. Customer signed waiver so I finished the repair. Replaced control and console."
Near San Antonio, TX 78244
S. L.
Job Details: 03/18/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Customer stated unit under extended warranty advised her to call warranty company to get unit dispatch as extended warranty or she is liable for service fee, customer is going to contact warranty company."
Near San Antonio, TX 78209
Steven G.
Job Details: 03/18/2020
DRYER WHIRLPOOL LSE7806ACE "Checked dryer found noisy needs support rollers, belt and idler pulley ; ordrng 2 303373 (drum roller)s and 1 303705 (PULLEY ) and 1 314774 (belt-dryer)"
Near San Antonio, TX 78209
Steven G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found drain hose hitting cabinet during spin and pump out, adjusted drain hose checked operation unit is running smooth now"
Near San Antonio, TX 78230
Steven G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found unit completely out, called tech line SR7727396840 found bad control board and crisper control estimate 545.28 plus labor and tax, ; ordrng 1 W10677119 (cntrl-elec) and 1 W10811365 (cntrl-elec)"
Near San Antonio, TX 78209
Steven G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS315SNHB01 "Checked refrigerator customer say water dripping and popping sounds, advised customer that unit was in defrost and is normal sounds and will do this at the same time every day, checked condenser and door seals everything is working normal"
Near San Antonio, TX 78244
S. L.
Job Details: 03/18/2020
DRYER WHIRLPOOL WED5620HW0 Removed top front and drum replaced blower clips and motor reassembled tested unit no noise all operations normal
Near Helotes, TX 78023
Colton B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW6620HC0 "Unit has same issue as first visit. Putting unit not diagnostics mode seems to reset console and makes it usable. Unit needs new console, reset unit so that customer can use it while we get the console in.; ordrng 1 W11324037 (cntrl-elec)"
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Complaint is that unit has moisture buildup. Found bottom of unit has large gap between liner and frame. Called techline. Unit is not repairable. Sr 7727400412. Job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/18/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint was unit would leak and sometimes UI panel would not come on he has to keep flipping the breaker to turn on unit, found leak coming from left side of door seal. Ordering new gasket and UI panel to resolve issue.; ordrng 1 W10864081 (gasket) and 1 W11165145 (console) and 1 W11177741 (gasket)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Installed new wire harness for freezer evap and main control. Tested unit. Thermistor reading good. Heater is working. Unit is working properly. Collected payment for labor. Job complete.
Near Castroville, TX 78009
Justin
Job Details: 03/18/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR 7003680042 reference number from Samsung technical support. Need to order ice maker kit. ; rqstng P&A on 1 Da82-02675A (ICE KIT)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW0 Ran diagnostics and service tests to ensure proper function. Advised customer to use Affresh. Collected serv fee.
Near Castroville, TX 78009
Justin
Job Details: 03/18/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Need to order control board for unit as well as installing console. ; ordrng 1 W11261165 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Called Trade Partners spoke to Carly Sr 7727378741 she verified DOP and unit under 30 days old and is under cosmetic warranty. After installing nameplate found discoloration on nameplate received.Also found scratch on door panel that was pre existing spoke to builder rescheduling Monday to replace door panel and nameplate again.; ordrng 1 W11174872 (PANEL) and 1 W11178521 (NAMEPLATE)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW92HEFC0 Repositioned clip harness. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW92HEFC0 Lid lock connection was loose. Repositioned. Issue resolved.
Near Castroville, TX 78009
Justin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Found freezer frosted over, also hear fan making a very loud noise. Calling techline to assist, Austin is assisting. Found a bad control board and thermistor. ; ordrng 1 W11393764 (CONTROL ) and 1 WPW10384183 (thermistor)"
Near , TX 78253
Justin
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW4 "Replaced tub, basket, filter, washplate and spanner for unit. Need to order suspension for unit, missing plastic pieces to help absorb rattling. Also need wash plate screw cover. ; ordrng 1 W11050804 (cap) and 1 W11130356 (suspension)"
Near San Antonio, TX 78233
S. L.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5600XW0 Found shifter fault code ran diagnostics shifter not working checked harness and connections found bad shifter replaced calibrated tested all operations normal.; used 1 WPW10006355 (ACTUATOR) from stock
Near Castroville, TX 78009
Justin
Job Details: 03/18/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Unit is stuck in demo mode and I cannot clear it out. Will need control board and console. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 Customer stated that the unit is not cooling. Found issue to be a bd compressor. Ordering parts to resolve issue.; ordrng 1 W11393142 (COMORESSOR)
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE525S0HS1 "Customer complaint is that the unit will no longer heat. States the unit will say it is preheating but will not preheat. Set oven to 350. While in preheat the relays in the control are clicking, but the element is not heating. Put unit into broil, and the element did not heat. Checked wiring and found a couple of wires on the terminal block burned up and disconnected. Need to order terminal block and main wiring harness. Rescheduling control as well.; ordrng 1 W11134844 (harns-wire) and 1 WPW10245259 (block-term)"
Near San Antonio, TX 78233
S. L.
Job Details: 03/18/2020
DRYER MAYTAG MEDB835DW4 Removed door replaced outer tested unit all operations normal.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 "Customer complaint is that the unit is leaking underneath the washer. Also states that it was leaking black liquid, like oil. Verified the customer has a bad gearcase.; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11255272 (gearcase)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/18/2020
RANGE AMANA AER6303MFS2 Replaced inner glass door on oven door. No issues with door. Cleared up broken glass. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the refrigerator section is freezing some of the food. Adjusted the refrigerator temperature up a couple of degrees. Ordering thermistor kit and air diffuser.; ordrng 1 W10316760 (thermistor) and 1 W11164593 (diffuser)
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer complaint is that the icemaker is leaking and causing an ice sheet to form on the bottom of the freezer. Icemaker was empty when I arrived and no ice was formed in the refrigerator. Also states there are water spots on the wall behind the refrigerator. Did not find any water spots on the wall. Did find water spots going from the top of the refrigerator down to the bottom on the right side of the back panel. It looks like the water spots run down the back of the refrigerator like maybe the refrigerator was stored somewhere that water was leaking onto the top of the unit and running down the back. There are also water spots on the top of the refrigerator. Could find no evidence of the refrigerator itself leaking. Icemaker called for water while I was in the home. No leaks found anywhere near the icemaker and no leaking onto the floor of the refrigerator. Tested to complete. Unit is good to go. Found a scratch on the floor that looks like it c
Near Bulverde, TX 78163
Devon F.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW7500GC2 Customer complaint was unit would not start wash cycle found the problem to be lid lock latch is faulty ordering new lid lock to resolve issue.; ordrng 1 W10861642 (latch)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Complaint is that the unit does not operate. Plugged unit in and verified power to the unit but the compressor is not coming on. Verified no power getting to compressor or condenser fan. Ordering control.; ordrng 1 WPW10503278 (refer elect cont brd)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/18/2020
DRYER WHIRLPOOL WED4815EW "Inspection revealed the dryer to have airflow, heat, and motion. When I removed the vent tube from the back I observed quite a bit of lint to blow out the back section. Opened the front to ensure no lint build up. Unit testing good at this time."
Near Bulverde, TX 78163
Devon F.
Job Details: 03/18/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer complaint was unit would leak found leak coming from condensation on one of the compressor lines called tech line they suggested replace drier recharge to factory setting or charge 7727398036; ordrng 1 4392065 (dryer repair kit) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78249
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DC3 Issue is a washer that will not power on. Got F6E2 error code in diagnostics. Ordering new UI and control board to resolve issue.; rqstng P&A on 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Ran unit through diagnostics. Found error code F0E5 stored, off balance load. Put unit into spin cycle and could hear ticking noise. Removed impeller and inner basket and found unit gearcase reigning against outer tub seal. Ordering gearcase, seal and pulley to resolve issue.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 The unit is making ice fine. Customer states that the unit is running water non stop. Checked the water level sensor by removing cap from reservoir and starting up the unit. Water level sensor checks out. Ran diagnostics test to ensure all functions check. Unit tested good now with no further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW2 "Called techline spoke to TJ SR7727396016. Upon arrival, the customer was using the unit. The unit has no problems at this time. Calling partner team so we are not contacted for the same issue. No further issues at this time."
Near Kirby, TX 78219
Steven G.
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB7749AWQ2 Checked dishwasher found bad fuse replaced fuse and spray arm needs baffle. Will be back Thursday ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 03/18/2020
FREEZER MAYTAG MZC31T15DW01 "Customer complaint is that the freezer light has been replaced multiple times and is still not working. Ordering control box, socket, and light switch.; ordrng 1 W10873798 (bulb-light) and 1 W10917237 (switch) and 1 WPW10191429 (socket)"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would leak replaced drain tube to resolve issue unit operating as designed.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not dispensing ice. Found huge blocks of ice in the icemaker. These blocks were restricting the auger arm from spinning. Removed the ice and unit is dispensing properly and adequately at this time. No further issues at this time.
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Complaint is no ice. Found water line to icemaker was blocked. Cleared water line. Good water to icemaker. Will setup return visit to verify repairs. ; schdld next appmnt for 3/18 WED !
Near San Antonio, TX 78023
Colton B.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADM Unit was missing a retainer on the kick plate. Installed new retainer to resolve issue.
Near San Antonio, TX 78250
Colton B.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Issue is a no cool refrigerator or freezer. Compressor running in high speed all the time and really hot. Compressor windings checked good. Issue believed to be a restriction or leak in the sealed system. Called techline (SR: 7727398132) who said to replace the 3 way valve. Ordering 3 way valve, however I’m skeptical of techline recommendation. Also ordering a dye dryer so that next SS tech can check for leaks. Quoted customer for P&L on return visit. Collected SC. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10364560 (solenoid)"
Near San Antonio, TX 78232
Steven G.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Checked refrigerator found long pause at dispenser for water, replaced water valve checked operation unit working normal now ; pckd up 1 W11194380 (VALVE )"
Near Boerne, TX 78015
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated ICEMAKER wasnt making ice. Found issue to be faulty ICEMAKER. Need to seal ICEMAKER compartment. Ordering ICEMAKER.; ordrng 1 DA97-13718C (ICE MAKER)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
DRYER MAYTAG MEDC465HW0 Attached power cord to unit. Ran dryer. Everything tests out ok. Unit is operating as designed.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFG505M0BS3 Unit light not coming on. Finding issue to be electronic control not sending voltage to light socket. Ordering control to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/18/2020
RANGE KITCHENAID KFEG500ESS3 "Issue stated by customer: Cons states element temps are too hot and not adjustable. Previously found burner going into high setting regardless of knob position. Replaced element, infinite switch and control unit tests good. Informed customer of survey."
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HW0 Customer stated unit wouldn’t function. Found issue to be control lock was on. Customer stated washer makes a lot of noise when in spin. Found to be faulty damper shocks . ; ordrng 4 W11316766 (DAMPER)s
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR IKEA IX6HHEXDSM03 Customer stated unit powered off and then back on. Finding issue to be controls. Seal needs to be remolded on freezer door. Ordering controls to resolve the issue. ; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 "Last visit during the automatic test cycle, the latch was functioning abnormally. Swapped out with a new latch and ran the automatic test cycle. Unit testing good now with no further issues."
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/18/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Customer stated stand alone ICEMAKER not making ice. Found issue to be faulty transformer. Also order control board just in case .; ordrng 1 W11034363 (cntrl-elec) and 1 WPW10485951 (transformr)
Near San Antonio, TX 78261
Devon F.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 Customer complaint was unit ice would taste funny helped customer replace and reset filter to resolve issue unit operating as designed for now. Collected SC 113.66.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Complaint of not heating/ washing properly and rinseaid not dispensing. Finding issue to be faulty electronic control and rinseaid dispenser. Unit motor functioning properly. ; ordrng 1 W11087226 (control elec) and 1 WPW10671905 (deterg disp asm)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/18/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found bad timer replaced timer ran dryer no issues. No errors during operation job complete.
Near San Antonio, TX 78229
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MHW6630HW0 "Issue was a cracked dispenser. Replaced dispenser, unit tested good."
Near San Antonio, TX 78228
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HC0 Customer complaint was an ob error code and not washing properly. Found F0E5 in diagnostics. Unit appears to be working as intended. Went over proper loading size with customer as well as how to use the UI settings. Unit tested good.
Near San Antonio, TX 78250
Colton B.
Job Details: 03/18/2020
DRYER MAYTAG MEDB765FW0 "Customer complaint is a no heat dryer. Found F4E4 error code in diagnostics. Power cord does not sit well in wall socket, it’s way too loose. Informed customer that they needed a new socket. Got power cord at a good enough angle for the unit to heat. Unit is checking good, customer just needs a new socket."
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Drain line for washer is cracked and not allowing unit to drain properly. Will need new drain hose. ; ordrng 1 8269144A (drain hose)
Near Universal City, TX 78148
Devon F.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit ice maker didn’t make ice replaced ice maker unit is operating as designed
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW6620HC0 Last visit found the user interface to be having issues. Functioning intermittently and non-responsive to commands. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
WASHER MAYTAG MVWC465HW2 "The appliance isn’t powering on, checked the the control, control is bad, ordered part to resolve issue ; ordrng 1 W11249158 (cntrl-elec)"
Near Alice, TX 78332
Adam
Job Details: 03/18/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows support rollers going bad missing chunks. Replace support rollers and rings to resolve issue. Job will require authorization.; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HC0 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
Near Corpus Christi, TX 78418
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 "F3E2 water temp fault, tested valves. Hot side does not function. Replace valves to resolve this issue.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)"
Near Corpus Christi, TX 78412
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW5 "F8E1 long fill, Tested valves. Valves do not function. Replace to resolve.; ordrng 1 W10849297 (harns-wire) and 1 W11096267 (valve)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Last trip found faulty dual valve and water line. Replaced both to resolve the issues. Unit testing good now no leaks. No further issues at this point. Yes to survey and leave behind.