We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Last trip out found a leaky bellow. Upon arrival removed the faulty bellow and replaced with the new bellow. After installation tested unit to verify no leaks were present. No further issues at this point. Collected p&l
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Upon arrival customer stated unit was leaking water and freezing by the ice maker/ice bin. After inspection found a faulty ice maker and valve to be the issues. After installing the new ice maker and valve the unit was functioning as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near San Antonio, TX 78209
Sebastian
Job Details: 09/15/2021
Replaced thermistor and the fan on the freezer freezer was very heavily iced over took quite a while to melt out
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Rebuilt drawer, issue still persisted. Called techline who determined that there is about a half inch twist in the chassis, issue is non repairable (SR: 7731749385). Customer will call Whirlpool for further action.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X180W00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 09/15/2021
Issue is a frosted evaporator causing freezer to not cool very well. Defrosted evaporator, defrost sensor tested out of range. Ordering new sensor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78233
Zachary
Job Details: 09/15/2021
Checked refrigerator, issue is right screw on freezer door was really loose and causing handle to come off. Reinstalled handle and snug up all handle screws. Did overall inspection of refrigerator and no other issues found. Refrigerator is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/15/2021
Installed new capacitor, magnetron, and diode. Unit now heating. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2021
Our customer has had a snagging problem in which they found a clothing item caught up on the seem off the assembly drum seem. It looks like the seem is wider on one side. We need to replace the drum and will change all baffles as a contingency. Parts ordered.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2021
Our customers oven one of the racks installed incorrectly by the installer. When they pulled out the rack to instal correctly it cause two dime size scratches on both side where the rack rubbed against the cabinet. I spoke with JR, Senior Technician at Whirlpool tech line and he directed me to clean up the area and use the touch up paint for this cabinet part number. I called our customer and left a detailed message of the Whirlpool directed plan of action as well as earliest appointment date. Part ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78415
Adam
Job Details: 09/15/2021
Installed actuator calibrated unit ran verification cycle. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ
Near Corpus Christi, TX 78415
Adam
Job Details: 09/15/2021
States unit is no longer cooling. Arrived at home and spoke with customer. Customer states they adjust the temperatures themselves and issue was resolved. Further investigation unit shows all operations work as design temperatures are correct air circulation good no issues found. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
Adam
Job Details: 09/15/2021
Customer states can operate a machine will work without having to give money. Call commercial tech line unfortunately they do not provide SR numbers. But after troubleshooting issue with tech line it was determined that timer switches needed to be adjusted. Unfortunately after a significant amount of time adjusting the switches resulted in unresolved issue. They did state however that after adjustment if issue was not resolved to go ahead and replace timer that most switches are adjusted at Time of installation. I am ordering three switches because customer has three separate units all three resulting in the same issue. New work orders will be made at time of return visit.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bishop, TX 78343
Adam
Job Details: 09/15/2021
Customer states unit has no power. Inspection of unit shows control board died mid cycle with water and latch locked. Unable to run diagnostic on unit. Ordering drain pump lid latch lid lock and control board resolve issue.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Victoria, TX 77901
Michael
Job Details: 09/15/2021
The customer had the outlet checked out as advised and it did need to be changed out. The appliance is powering on and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77901
Michael
Job Details: 09/15/2021
Not washing the clothes per customer. F7E6 motor fault error code, cleared error code and looked underneath found the actuator had popped out of the slider, defective part. Installed one from TS, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Corpus Christi, TX 78411
John L.
Job Details: 09/15/2021
Installed timer, tested after installation. Verified timer has movement and issue has been resolved.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Orange Grove, TX 78372
Jim
Job Details: 09/15/2021
Customer states that range is not working.clock is on, but burners or oven will not work. Check power at plug, power on both legs good. Power at cord good. Contact TechLine, speak to Robert. Problem is with power under load, not oven. Advise customer to have electrician check breaker or box.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 09/15/2021
Installed gasket, reformed to body. Gasket sealing properly, issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 09/15/2021
Installed components, tested after installation. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Rockport, TX 78382
John L.
Job Details: 09/15/2021
Inspected unit, call lights on upper fridge and freezer off. Most likely a power issue from control board. Will order a control board and module to install and resolve issue on this unit.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
John L.
Job Details: 09/15/2021
F8E1 valve failure, ran test cycle on unit. Unit is having issue pushing water through, water can be heard sputtering when valves open. Will need to replace valves on unit to resolve this issue. Also detergent sensor unable to read when reservoir is full or empty, will need to replace to resolve issue.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
John L.
Job Details: 09/15/2021
Placed microwave back, tested. Unit still making noise, noise is from blower assembly. Will need to replace to resolve.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Robstown, TX 78380
John L.
Job Details: 09/15/2021
Installed components, tested after installation. Issue on this unit has been resolved.
We serviced a
ESTATE REFRIGERATOR
Model TT18SKXRD00
Near San Antonio, TX 78263
Chris S.
Job Details: 09/15/2021
Customer stated the refrigerator was not cooling but lights turned on found issue to be start device and control board. Charges and second appliance service coffee customer does not wanna go through with repair hes going to buy another refrigerator.; rqstng P&A on 1 4388931 (timer,defrost adapt) and 1 WP2225929 (start-dev)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/15/2021
The unit display had no sound our light. The outlet and terminal block have the correct voltage, polarity and grounding. I went through test 1 for the main control and it passed. It checked the continuity of the wiring harness from the UI to control and it passed. I conducted test 6 for buttons and indicators and it failed. This calls for a new console. I replaced the console and tested the unit. Unit is now fully operational.
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/15/2021
Cosmetic damage on separator assembly. Customer will need to provide proof that unit is within 30 days of cosmetic warranty period. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 09/15/2021
Called tech line. Sr 7731754147. Suggest issues might be ciaused by wiring harness. Ordering new harness.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 09/15/2021
Place the agitator clutch and slider on the unit unit is no longer making clicking noises when you spin it unit is now showing other problems since my last visit possibly unrelated to the work I did today the work I did today was to address a ticking noise new problems are with control and motor; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 09/15/2021
Customer needed 3 screws to properly hold the inner door. The new screws received were too short. Ordering correct screws to resolve the issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB02
Near San Antonio, TX 78263
Chris S.
Job Details: 09/15/2021
Customer stated that there was condensation around the door but it was not leaking through a store that was replaced. Found issue to be gasket worn out on freezer door. Customer does not wanna go through with repair.
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Issue was a no heat dryer. Ordering new heating parts, customer will get dispatch from Lowes in the mean time.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KICU569XBL
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Issue is F47 error code. Ordering new module to resolve issue, rescheduling for September 29th. Customer states that the unit is less than a year old. Model and serial was missing from ticket so I could not check it on Service Bench. Asked customer to have a purchase receipt or a delivery receipt to verify warranty.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 09/15/2021
Unit is indeed no longer spinning and stuck in sensing cycle after changing the clutch on the last call to resolve the noise issue I no longer have noise when spinning the unit by hand but the unit will no longer spin on its own found that there is power being actuator to the motor but it is not spinning or ring motor along with rotor the control and the LCD have already been ordered for this call and need to be installed as a unit has an error code for miscommunication between the control and the UI Control NUI were not delivered because they are on back order must wait until they arrive to do rest of repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Issue is that the items on top shelf are not getting as cold as they should. Called techline who suspected a weak evaporator fan motor. Ordering a new motor. Part is out of stock, will call customer when part comes in
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 09/15/2021
Freezer temperature only pulling about 25? all probes appear detesting good from the diagnostics cannot identify any frosting some of the product is frozen solid and some of it isnt in the freezer ordering UI control in evaporator with thermistor on it to resolve this issue
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near San Antonio, TX 78240
Jim G.
Job Details: 09/15/2021
Replaced door. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 09/15/2021
Customer stated middle rack kept falling off. Found issue to be right track broken. Customer couldnt find receipt to prove dishwasher was in warranty. Replaced right track and collected service car labor and part 344.45
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Replaced trim and display. Customer approved of new parts.
We serviced a
LG WASHER
Model n/a
Near San Antonio, TX 78216
Jim G.
Job Details: 09/14/2021
Rescheduled for follow up; schdld next appmnt for 9/15 WED !
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/14/2021
Customer stated unit was not cooling properly, lights were out, ice not being made. Found primary cause to be control board for cooling and ice issue. Also need thermistor kit, found lighting issue to be 2 bad modules.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/14/2021
I removed the needed panels and received the bad harness and pump. I replaced the needed parts and reassembled the unit. Ran load size calibration and tested each load in manual test mode. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/14/2021
Installed new control. Tested unit. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78251
Sebastian
Job Details: 09/14/2021
5021 Found that unit had bad style shifter changed our parts unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/14/2021
I removed the back panel and water valve. Replaced with a new one and aired out the lines. Turned on ice maker. Unit is currently functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78218
Chris S.
Job Details: 09/14/2021
Customer stated that washer isnt working. Found issue to be lid lock assembly wasnt working. Replaced lid lock assembly tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model AGR53330BAS3
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/14/2021
Front left burner not igniting. Found bad igniter. Will replace igniter. Customer also had complaint that oven would turn off and not turn back on. Tested oven. No issues during testing. Oven cycling off and on properly.
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/14/2021
Top of separator assembly scratched. Will need to confirm unit within 30 days for cosmetic warranty. Will wait for paperwork from Fergusons.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/14/2021
I replaced the needed led modules. Currently all the led modules are working in the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Zachary
Job Details: 09/14/2021
Checked refrigerator, complaint is water hissing from evaporator and humming from compressor kicking on at different speeds. Checked all operation and ensured there was not anything loose in compressor cavity causing excess noise. Refrigerator was actually in defrost cycle during my visit. Explained to customer operation of heater in defrost cycle and cause of ice build up. Refrigerator is doing its job on preventing excess ice build up on evaporator. No cooling issues found, appears to be in excellent operation. Normal noise in compressor cavity, explained different speeds are for energy efficiency. Compressor runs at different speeds to help wic moisture away by not using as much energy since no need for more cooling. Refrigerator is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/14/2021
Upon arrival customer stated unit was off balance and rocking. Upon inspection found the washers feet were not level and perched upon laminate flooring. After readjusting the legs the unit was functioning as properly
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOS51EC0HB00
Near San Antonio, TX 78254
Sebastian
Job Details: 09/14/2021
Gave customer an idea of what it would cost to replace control and consul as their issue seems to be related customer does not wanna go through with repair
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Converse, TX 78109
Zachary
Job Details: 09/14/2021
Checked dryer, issue is not getting heat. Tested, indeed element not heating. Tested thermal cutoff and was it OL open line. Replaced thermal cutoff and tested. Element is now powering on and off as designed. Went ahead and tested all other thermostats and thermal fuse. All working properly, dryer is now working as designed. Discovered separate issue at wall causing air restriction with lent going through upward house vent. Recommended customer to get vent sweep and new vent hose thats tearing. Will optimize dryers ability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY09
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/14/2021
Our customer played me a video that sounded like the water line flapping behind the refrigerator. I found two problems. The first is that they have been using a clone water filter. I provide guidance on where to buy the correct filter. Second, their water pressure is way too high. Putting out about 22 ounces in 8 seconds. Should be about 8 ounces. We will need to put a water pressure regulator and water line that fits. Parts ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/14/2021
Upon arrival customer stated the dishwasher was not functioning. Found error f4e3 motor error. Confirmed faulty motor. Replaced motor to resolve the issue. Unit functioning properly now. Per sb web unit has an additional year warranty through Costco. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZT0
Near Comfort, TX 78013
Colton B.
Job Details: 09/14/2021
Issue is that the ice maker is not making ice. Finding issue to be a bad compressor, called DH to confirm. Ordering new compressor to resolve issue. Customer has home warranty and needs to call them for authorization first. When authorization is acquired he customerwill call us to approve repair.
We serviced a
WHIRLPOOL DRYER
Model CET9100GQ1
Near San Antonio, TX 78218
Zachary
Job Details: 09/14/2021
Replaced number pad and could not figure out how to get in diagnostics. Called tech line and spoke with Steve SR# 7731606546 could not figure out he transferred me to commercial 1-800-662-3583 incorrect #. Finally got commercial ABC WP tech line thanks to NR, spoke with Jordan 3:53 eastern time. Got into and were
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bulverde, TX 78163
Jim G.
Job Details: 09/14/2021
Replaced faulty spark module. Issue resolved.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 09/14/2021
Still having issues with washer receiving Low Flow and stopping cycle. Called WP tech line and spoke with Robert SR# 7731739663. Expressed I have installed new cold inlet valve and performed service pointer fix for dispenser. Issue is kinked inlet hose from installation still per tech line which is not part of unit and installers issue. My attempt to un kink evidently was unsuccessful this last time. Completely uninstalled hoses with splitter for dryer and installed to where no kink seems present. If issue arises I am recommending customer get installers to replace hoses that may be compromised, since it was kinked so badly. Washer is working as designed. WP escalations# is 1-800-253-1301.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/14/2021
F0E5 and F7E8 and F2 E1 and F6 E2. I found that the bolt that holds in the stator and rotor was loose. I tighten it and tested the unit. It is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78209
Zachary
Job Details: 09/14/2021
Replaced drain pump, found metal staples/ wires one was in the actual drain pump with the impeller. Likely cause of issue. Let customer know cause and that drain pipe still needs to be fixed. See pictures. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 09/14/2021
Replaced ice maker, found fill tube frozen up. Defrosted and should work properly now. This style is unable to perform fill valve test. Ice bin is broken either from factory or last tech. It is a functional issue. Ordering ice bin assembly to resolve issue and other parts as contingency if ice maker is still not working upon return. Bin and chute are OOS and will need to be scheduled when all parts available.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near Kerrville, TX 78028
Colton B.
Job Details: 09/14/2021
Issue is a faulty appliance manager. Went to replace part but the part was wrong. Reordering part with the correct part number to resolve issue. Marcone has wrong part number assigned to model number. Will call customer when part comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78247
Zachary
Job Details: 09/14/2021
Checked refrigerator, issue was back left RC LED module has gone out, yet still completing series circuit. Replaced module and all lights now working properly. Two handles were loose so snug those up while at it. No other issues or error codes found. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Sebastian
Job Details: 09/14/2021
Replace the magnetron and capacitor with diode unit is now heating as it should
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/14/2021
I was able to replace the gearcase without issue however it became apparent that there was more severe damage than originally thought. There were burn wiring connectors at motor and clutch resulting in the need for another stator and clutch in addition to a main wiring harness.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/14/2021
I replaced the control but the door latch is still needed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 09/14/2021
Unit tripped breaker as soon as it is plugged in can I find any exact ground as the first time I plugged it in it did not pop the breaker and I was able to do a little bit of testing did find that two of the manifolds feeding the front two burners or twisted and one is broken off ordering manifolds called office holders on breakdown order in control and sensor I changed out the baking night or today and it did not resolve the issue control is on back order
We serviced a
WHIRLPOOL FREEZER
Model WRF560SMHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 09/14/2021
Installed new ice maker and adjusted freezer door. Unit testing good.
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/14/2021
Ive replaced all boards. However the issue persists. Luckily it appears the manufacturer is going to replace the machine.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/14/2021
Upon arrival customer stated the unit was making a loud screeching noise. After inspection found the gear case to be the primary issue. Found the wash plate seized. Found motor to be making slight noise also. Ordered a new motor to resolve all issues. Per sb web unit under warranty. Rescheduled for soonest availability
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Center Point, TX 78010
Colton B.
Job Details: 09/14/2021
Installed new console and control for F6E2 error code. Now getting a F2E3 mismatch error. Reordering console and control to resolve issue. Customer states that she has an extended warranty on unit, she will get a dispatch sent over while waiting on parts. Will call customer when parts come in.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9630AAB
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/14/2021
Adrian SR# 7731740525 I verified the upper oven relay board was at board. The board is discontinued however I gave customer the part information and offered to replace should he secure a suitable part.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/14/2021
Customer stated the buttons were not working. Upon inspection found a faulty ui board. Replaced and re ran diagnostics to verify unit was running properly. No further issues at this point
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near Comfort, TX 78013
Colton B.
Job Details: 09/14/2021
Issue was RH burners not working. Replaced module with power supply, unit tested good. Collected for P&L.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/14/2021
Upon arrival customer stated the unit controls were not functioning properly. After running diagnostics error code f4e3 which is restricted air flow. Checked the exhaust to verify that there was no indication of restricted air flow. Ran diagnostics again to ensure unit was running properly. No further issues at this time. Collected service call
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 09/14/2021
Issue was a bad freezer evaporator fan. Replaced fan, unit tested good. Broke RH rail when putting freezer back together, will order a new one for customer. Will call customer when parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 09/14/2021
Issue was no fan operation. Replaced the wire harness again, fan now works. Wire harness that was installed last time appears to be faulty. Unit testing good. Part covered under warranty, did not need fan.
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ
Near Boerne, TX 78006
Colton B.
Job Details: 09/14/2021
Issue was a 4c valve error code. Replaced both valves, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Colton B.
Job Details: 09/14/2021
Issue is a no cool refrigerator. Finding issue to be a seized compressor. Compressor will start for a short time, draw 11+ amps, then turn off. Tried new start dev just to check, no change in behavior. Customer provided closing documents for 02/25/2021 and is the original owner.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78257
Colton B.
Job Details: 09/14/2021
Issue was a leaking ice dispenser. Replaced ice door and ice maker. Unit tested good.
We serviced a
LG WASHER
Model WM2487HRMA
Near Bulverde, TX 78163
Jim G.
Job Details: 09/14/2021
Replaced water valve. Issue resolved. Collected payment.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 09/14/2021
Door arrived damaged. It actually appears that then seal was defective from manufacturer and not a transit issue. Reordering. Please contact ASAP to reschedule.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near San Antonio, TX 78216
Sebastian
Job Details: 09/14/2021
Customers issue is water puddle and up at the bottom of the refrigerator section and the lights are not working found that there is moisture in the lake cavity down low replace that light with another light from up top customer had several lights that werent being used as they bought spares was able to get all the lights back on after splicing past a bad plug was able to repair light issue with no parts other than spices did find that there was cloggage on the inside of the unit at the evaporator plan from out of operator cover and cleared out pan unit now draining water as it should and operating as it should.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DP00
Near San Antonio, TX 78232
Sebastian
Job Details: 09/14/2021
Replace panel and check calibration of unit good to go collect and labor and service fee as per SB web the panel should be covered
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/14/2021
Deli drawer rail is broken. Support for deli shelf is broken. Ordering new support and rail.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH78019HZ3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/14/2021
Customer needs to reschedule. ; schdld next appmnt for 9/28 TUE !
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Boerne, TX 78015
Douglas H.
Job Details: 09/14/2021
Last trip found faulty dsi board. Replaced the dsi board but issue was still present. Reordering dsi board and main control to fix the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 09/14/2021
Replaced faulty icemaker as well as chute assembly and auger coupling. Issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78230
Jim G.
Job Details: 09/14/2021
I contacted WP techline and spoke to Robert SR# 7731735980 who informed me that the message is normal.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Corpus Christi, TX 78411
Michael
Job Details: 09/14/2021
I called and spoke with the customer and advised I didnt have all the parts in my bin. Please reschedule when we have all the parts;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Robstown, TX 78380
Adam
Job Details: 09/14/2021
Customer complaint of unit not running. Inspection of unit shows unit does not tumble or heat. Further inspection shows unit is not receiving correct voltage. I did try to explain this to the woman at the house but theres a little bit of a language barrier she did ask that I called her son which I did and left a voicemail. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 09/14/2021
Attempted to install components, during installation found the drawer panel received was not correct part for this unit, drawer panel received was much larger. Will order a new panel to resolve this issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Corpus Christi, TX 78411
Michael
Job Details: 09/14/2021
The control isnt powering on, checked voltage at the wall outlet, not getting correct voltage. Plugged the appliance in and tested at the appliance terminal block, L2 isnt getting voltage, L1 is getting 240 VAC and both legs together are getting 240 VAC. There is an issue on the customers end, asked where the breakers were, she said they were not labeled and not sure which one it was. Advised her she would need to get someone qualified to check the breaker/wall outlet, once the issue is fixed the appliance should work normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Port Aransas, TX 78373
John L.
Job Details: 09/14/2021
Inspected unit, found ice container broken. Will need to replace to resolve.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Corpus Christi, TX 78415
Michael
Job Details: 09/14/2021
It stops in the middle of the wash cycle and does drain the water. F9E1 long drain, F2E1 UI stuck button error codes, cleared the error codes, there was still water in the tub. Tested the drain pump manually, it wouldnt activate. Pulled the appliance out and and looked at the connection to the drain pump, one of the wires was cut in two, used a butt connector to make the repair. Plugged the appliance in and the drain pump came on and drained the water in the tub, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal
We serviced a
AMANA DRYER
Model NED4655EW1
Near Port Aransas, TX 78373
John L.
Job Details: 09/14/2021
Inspected unit, found screw stuck on felt. Removed screw checked other components, reassembled unit and tested. Unit no longer thumping issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 09/14/2021
Installed components, icemaker turned right away after installation. Water was dispensed into icemaker without issue. Issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Jim
Job Details: 09/14/2021
Install both outside and inner hoses and test. No leakage seen. Test good, washer working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Corpus Christi, TX 78418
Adam
Job Details: 09/14/2021
Customer complaint of unit leaking water in the very front. Inspection of unit shows waterlines were not properly connected. Connected lines tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
Adam
Job Details: 09/14/2021
Customer complaint of unit no longer producing ice. Inspection of unit shows no voltage to icemaker was Not able to jump unit into cycle. Replace both icemaker and harness to resolve issue.