We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that refrigerator was making noise. Found issue to be legs werent down unbalanced refrigerator fixed legs everything working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Helotes, TX 78023
Drew
Job Details: 05/16/2022
"Upon arrival found a defrost issue, removed evap found a ice blockage in coils. Called tech line found a loose wire on the heater not allowing it to turn on. Fixed loose wire and heater started actuating. No further issues at this point"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78255
Drew
Job Details: 05/16/2022
Upon arrival found unit to be severely clogged with lent. Advised customer of proper usage and cleaning. Turn on unit found fan was jammed with lent causing unit to make it come off. Re attached fan to resolve issues. Also wire tied a harness that was loose. No further issues at this point ; used 1 WP8567668 (Zip tie) from stock
We serviced a
LG REFRIGERATOR
Model LFC25770SB/05
Near Boerne, TX 78006
Drew
Job Details: 05/16/2022
Upon arrival found evap fan not running. Cooling in freezer but not fridge. Quoted 91.64 for part. 147.45 for labor. Collected service call. ; ordrng 1 4681JB1029H (Evap fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Drew
Job Details: 05/16/2022
Upon arrival found both mights in freezer dim and blinking intermittent. Ordering lights to resolve issue ; ordrng 1 W11226500 (light) and 1 W10876365 (light)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
Verified unit needed new heating element per special project. Replaced heating element to resolve the issue. Ran test cycle to verify no leaks. Unit testing good now. No further issues at this point. Original heater hadnt started leaking yet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
Customer stated unit still leaking after prior repair. Removed outer door to find the leak is coming from base of vent assembly. Appears as if previous part to be faulty. Ordering vent assembly. Scheduled for soonest availability. ; ordrng 1 WPW10329609 (Vent assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Daniel
Job Details: 05/16/2022
"Customer reported dishwasher not washing dishes as they should. Upon arrival found that dishwasher would never fill with water. Also sounded like the motor did not kick on at all. Found error code F6E4 which is float switch open. Ordering fill valve, sump motor, control, and all float switch components. Will return when parts are available to finish repair.; ordrng 1 W11305308 (Control) and 1 W11175771 (Fill valve) and 1 W11085683 (Sump motor assem) and 1 WPW10195039 (Float switch) and 1 WPW10195037 (Float switch lever) and 1 WPW10346525 (Float assem)"
We serviced a
SAMSUNG RANGE
Model FER300SXXAA
Near San Antonio, TX 78263
Daniel
Job Details: 05/16/2022
Customer reported dual burners not working anymore on burner. Upon arrival found that only single burner would work on both single/dual burner mode. Called Samsung techline and they had me test ohms on burner. According to Samsung techline burner was still good and the regulator I was sent with was defective. Reordering regulator. Customer will not be charged for labor or part since work and part is still in warranty. Dg44-01002a regulator part # per Samsung techline ; ordrng 1 DG44-01002A (Regulator)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78209
Jay
Job Details: 05/16/2022
Customer needed assistance with setting up range light timer. Set it up and walked customer through process.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
"Ran nitrogen pressure test per techline and sprayed soapy water on all junctions and visible tubing. Pressure testing shows definite leak in system. Filled to 140 psi per whirlpool guidelines. Dropped almost 40 psi in 20 minutes but is moving slow. No leaks revealed on any visible tubing. Contacting techline due not being able to locate the leak. Spoke with Adrian. Explained the situation and testing done. Stated sounding like an internal leak. He documented everything. Stated file sent for review, deemed unrepairable. Sr 7733594869"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/16/2022
Returned with parts to repair. I had let customer know on the last visit I would need dishwasher pulled out due to the tightness of the dishwasher in the cabinets. Unit had not been pulled out. Had customer sign waivers for damages and attempted to get unit out but I was not successful. Unit was too tight in the cabinets even with the front feet lowered flush I could not get front of unit above the flooring lip. Let customer know unit would have to be pulled out in order for me to finish repairs. Customer will have unit pulled out and will call back for us to come back out and finish repairs. When customer calls back return with sump motor.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that range door is not functioning right and letting hot air out. Found handle bracket in outer glass panel faulty ordering parts for door to fix issue. Panel is out of stock.; ordrng 1 W11176456 (glass-door) and 1 W11389703 (Support bracket) and 1 W11105139 (brkt-glass) and 2 W11428245 (Screws)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Replaced parts tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS05
Near Schertz, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that refrigerator was making a loud noise. Could not duplicate problem but noticed that condenser fan was a little loose ordering condenser fan. condenser fan is a PSP item.; ordrng 1 W11574308 (Condenser fan)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/16/2022
"Tested unit. Shaking when in spin. Found damper broken. Replaced 2 shocks. Found outer tub cracked and leaking water. Steam vent broken off. After speaking with customer, it was determined unit was shipped and delivered without shipping bolts. This caused the excessive movement of tub during transit and damaged multiple parts. ; ordrng 1 W11316273 (Vent) and 1 W11378552 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
S
Job Details: 05/16/2022
Upon arrival customer stated unit would trip the breaker after a cycle completed. Contacted tech line as I didnt visually see an issue and no error codes. Ran through a multitude of tests with tech line and verified a faulty control and lower harness. Ordering W11320238 control and W11255099 lower harness to resolve issue. Austin Sr-7733660382; ordrng 1 W11320238 (Control) and 1 W11255099 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Boerne, TX 78006
Sebastian
Job Details: 05/16/2022
"Found that our Cam assembly was torn up just after maybe 1 or 2 uses indicating that there is definitely a bad drive issue ordering gear case along with the rest of the drive. Gearcase on back order, ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10902814 (Washplate)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/16/2022
On call ahead customer stated she no longer needs service and attempted to cancel appointment.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 05/16/2022
"Returned with parts to replace. Installed new motor bracket, blower wheel, blower wheel housing, and drive motor. Installed new control panel as well due to loose/damaged wiring. Re assembled unit and tested. Unit now functioning as it should without any excessive noise. Unit heating properly. Unit functioning as designed."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 05/16/2022
Customer stated that oven would not turn off. When canceling cycle oven we go to home screen but then go back to the temperature screen. Found issue to be faulty consul board need authorization and part is out of stock.; rqstng P&A on 1 W11296171 (console)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Boerne, TX 78015
Sebastian
Job Details: 05/16/2022
Replaced buttons still found that the unit is not operational ordering control schedule follow up. Confirm good voltage to the unit from the wall.; ordrng 1 W11308807 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near San Antonio, TX 78209
Garry
Job Details: 05/16/2022
"Customer complaint of washer making loud noise during spin cycle. Upon arrival, I inquired to the customers awareness of our Service Call Fee and in regard to purchase date of unit. Customer informed me that this visit should be covered by a service plan which was purchased on the machine. As this is an OOW dispatch, customer was advised to contact retailer and/or administration of said service plan. No service provided at this time. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Garry
Job Details: 05/16/2022
"Customer complaint of washer not completing cycle. Previous visit found worn Cam & Belt, faulty Shifter, failing Gearcase, and open Motor Run Capacitor. Replaced Cam(W10721967), Belt(W11239857), Shifter(W10913953), Gearcase(W11454734), and open Motor Run Capacitor(W11428524) to resolve issues. Calibrated and tested unit. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Schertz, TX 78154
Chris S.
Job Details: 05/16/2022
Customer stated that washer was locking up and gave her F 20 error code. Found issue to be faulty water valve and pressure switch. Customer does not wanna go through with repair collected service call.; ordrng 1 WPW10249845 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 05/16/2022
Customer stated unit will randomly shut off completely. Customer stated door open light will pop up on UI and that unit would start to beep as if all door were open for a period of time and lights in unit would shut off. Called techline. Techline had me run multiple tests. Only test that did not pass was the ice box fan. Techline stated to check ice box fan to see if it was getting correct voltage. If ice box fan is getting correct voltage change out ice box fan but If its not then change out control. Ice box fan was getting correct voltage so I let customer know I was going to order ice box fan. Customer stated he did not want to wait another day for parts and that he wanted unit replaced. Let customer know I dont have the authority to have units replaced and that all Id be able to do was order parts to repair. Customer stated he did not want any parts ordered and that he would be contacting lowes and whirlpool customer service. Let customer know I would close ticket out and that Id out in the notes to return with ice box fan If he calls back. Sr 7733659818
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/16/2022
"Last trip confirmed unit needed ui/control kit. Replaced part to find part sent to be defective, not allowing unit to function. Reinstalled original parts and unit back to functioning. Need to reorder ui/control kit to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10789393 (Ui/control kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
Chris S.
Job Details: 05/16/2022
Customer stated that dishwasher wasnt working properly. Found issue to be faulty motor sump. Ordering motor sump.; ordrng 1 W11025157 (pump&motor)
We serviced a
SAMSUNG DRYER
Model DVE52M865OV/A3
Near Converse, TX 78109
Chris S.
Job Details: 05/16/2022
Went to replace motor for dryer and couldnt get blue wheel off need to break up blower wheel. Im gonna order blower wheel needs authorization ; rqstng P&A on 1 DC67-00180B (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Richard G.
Job Details: 05/16/2022
Customer complaint is that the unit is not drying dishes properly. Customer is using rinse aid and notices the rinse aid does go down and requires refilling. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. All testing well. Heater is functioning properly. Went over tips to assist in the drying process. Unit is functioning as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78245
Richard G.
Job Details: 05/16/2022
"Customer complaint is that the unit is not drying clothes completely. Verified issue. Found no error codes. Tested out components. Found sensor needs to be replaced. Customer states unit is being replaced anyway, so not to worry about the repair."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 05/16/2022
I replaced the faulty sump assembly. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near San Antonio, TX 78217
Jim G.
Job Details: 05/16/2022
"I verified with techline and spoke to Rick but he left without an SR. I verified proper voltage at the outlet and an that the power cord is in working order. I verify no voltage at the control an open neutral. Techline confimed that it is serviceable but the part is not on the parts list. Therefore I will have to check with the parts distributed and open a ticket with the, to find the part (again per techline). I contacted Marconi and spoke with Joanna who opened a ticket with Whirlpool to track down the part and will respond within 5-7 business days. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Jim G.
Job Details: 05/16/2022
Customer was not available. Left voicemail and waited at residence for 10 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Victoria, TX 77904
John L.
Job Details: 05/16/2022
Install Compressor, vacuum and charge lines. Unit is holding vacuum, pressures normalized unit is cooling. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Portland, TX 78374
John L.
Job Details: 05/16/2022
Installed burner head and control, tested after installation. Issues on unit have been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Corpus Christi, TX 78412
Adam
Job Details: 05/16/2022
Customer complaint of rust on drawer panel. Replace panel to resolve issue; rqstng P&A on 1 W10330070 (panel-drwr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78411
Adam
Job Details: 05/16/2022
Customer complaint of icemaker has fallen from position. Will need to replace icemaker to resolve issue. Component itself is still under a one-year manufacturing warranty from Whirlpool. Part should be covered by that warranty. ordrng 1 W11130444 (Ice maker)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Corpus Christi, TX 78404
Adam
Job Details: 05/16/2022
Installed sump assembly new harness and control board drain pump was not received. Tested unit issue resolved.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Adam
Job Details: 05/16/2022
Customer complaint of unit continuously draining water will never hold enough to dance to a wash. Inspection of unit shows customer has drain hose running parallel to the ground and not raised at all I did show customer proper installation on installation sheet requiring a minimum of 4 1/2 feet for drain hose. Also further inspection shows hot and cold reversed. Fixed hoses tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Inez, TX 77968
Michael
Job Details: 05/16/2022
I grabbed the parts I needed for this job and heard a rattling noise. I opened the box to the recirculating pump, the pump is damaged. Ordered the pump and rescheduled the customer ; ordrng 1 W11542867 (Pump)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Corpus Christi, TX 78418
John L.
Job Details: 05/16/2022
Install control module, tested after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
John L.
Job Details: 05/16/2022
Inspected unit, checked temperature readings of freezer compartment and refrigerator compartment. All readings gathered were optimal. Unit is running as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Robstown, TX 78380
Adam
Job Details: 05/16/2022
Customer complaint of lid not locking. Inspection really shows no error codes but manual testing a lid lock shows no function. Replace latch tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Corpus Christi, TX 78410
Adam
Job Details: 05/16/2022
Summer hat concerned about Consol feeling a little loose it does show a little bit of movement but thats only when pressing specifically on the corner trying to achieve some kind of movement. Reassured customer that is not an issue to be concerned about job should fall under customer instruct. Issue resolved
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Port Lavaca, TX 77979
Michael
Job Details: 05/16/2022
The customer said she hears a noise when the appliance first starts. I put cup of water in the appliance and heated for 30 seconds. The appliance is vented to the outside, the noise is the vent flap that opens up when the appliance starts up and no longer makes the noise. The appliance is heating and working normal
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Port Lavaca, TX 77979
Michael
Job Details: 05/16/2022
The back right element isnt coming on. Installed installed the other element and turned it on, the switch is good. Installed the element kit, all the elements are working, the appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78410
John L.
Job Details: 05/16/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/16/2022
Replace store confirm with customer that it is good closing ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78250
Garry
Job Details: 05/16/2022
Customer scheduled appointment after cut-off time on Friday. As a result of this, I was dispatched to this call without the parts which were ordered. Please schedule for soonest availability. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/16/2022
I verified a loose ice door separator. ; ordrng 1 WPW10353552 (Ice separator)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Jay
Job Details: 05/16/2022
Replaced glass door bracket. Unit looks and functions as it should.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/16/2022
Replaced icebox fan. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near San Antonio, TX 78209
Douglas H.
Job Details: 05/16/2022
Confirmed diagnosis of SS issue. Found to be inefficient compressor. Removed original compressor, installed new compressor with service and replaced dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit found new compressor to be defective. Ordering new compressor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 8201675 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78222
Daniel
Job Details: 05/16/2022
Returned with parts to repair. Customer had unit unplugged. Replaced control and UI as techline recommended. Plugged unit back in. Let customer know to keep an eye on unit and that unit would take 48 hours to get up to proper temp. As of now unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Mico, TX 78056
Sebastian
Job Details: 05/16/2022
Power at the wall is only getting 120V at one side and 12V at the other side. Also not getting 240V. Issue is with power at wall. Customer to fix power issue. Marking as customer instruct.
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near San Antonio, TX 78216
Garry
Job Details: 05/16/2022
Customer complaint of washer not powering on. Verified proper power, polarity, and wiring. ACU getting 120vac and supplying 5vdc to HMI. HMI unresponsive to touch/voltage input. Customer is contemplating repair vs replacement and will reach out to us if repair is her decision. In the event that our customer decides to proceed with repair, please order Console (W11162441) to address issue. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78253
Richard G.
Job Details: 05/16/2022
Customer complaint is that the oven part of the unit is not heating. Entered diagnostics and found no error codes. Attempted to preheat oven to 350 degrees, unit heated to 350 degrees. Customer states that the unit did not heat at all previously. Tested out unit and could find no issues with the unit. Customer will monitor and call us back if needed. If called back, please schedule with the control and thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78254
Richard G.
Job Details: 05/16/2022
Customer complaint is that the lights inside the unit flicker. Verified issue. Replaced refrigerator and freezer led modules. Also states the icemaker doesnt work. Will need icemaker that is on order, also ordering harness.; ordrng 1 W10838084 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78240
Drew
Job Details: 05/16/2022
Upon arrival found faulty ui control board not allowing certain buttons to be pushed. Ordering new control, its OOS ; ordrng 1 W10884488 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near San Antonio, TX 78239
S
Job Details: 05/16/2022
Upon arrival customer stated that a tech had come out and they had diagnosed the issue to be the compressor. Also saw that the call was dispatched OOW but the customer states that they had the extended warranty. Advised customer to contact Whirlpool to get the call redispatched under warranty. Customer did not want to pay sc fee for me to diagnose. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Richard G.
Job Details: 05/16/2022
Customer complaint is that the unit is not cooling. States that a Lowes tech came out and checked the unit, saying it needed a new compressor. Found compressor and start device disconnected. Reconnected parts and powered on unit. Start device clicked and compressor made a buzzing noise then stopped. Unable to get a reading on the compressor. Will need replaced. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78233
S
Job Details: 05/16/2022
Upon arrival customer stated unit is working as designed. Tested unit and found the unit to be working in order. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
S
Job Details: 05/16/2022
Upon arrival customer stated unit it would make loud banging when he used the unit for washing large blankets. Customer also stated it would banging after readjusting blankets. Error code for off balance load appeared. Tested unit and unit functions as designed. Advised customer of proper instruct and install of loading and unloading unit. Customer is satisfied. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78260
S
Job Details: 05/16/2022
DeAndrew- Sr-7733525430Per tech line we have a new problem after parts were replaced. Needing to order gear case and splutch kit Gear case is slipping W10721967 splutch kit. An error code for a basket re engagement failure has popped up after installing new parts. Ordering lets to resolve issue. ; ordrng 1 W11164183 (Gear case) and 1 W10721967 (Splutch kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near San Antonio, TX 78231
Garry
Job Details: 05/16/2022
Customer complaint of DW not washing. Arrived to find fault codes F5E1 (Door Stuck Open), F6E4 (Float Switch Open), F6E1 (Low/No Water), F9E4 (Diverter Error). Measured proper voltage out of ACU to Wash Motor & pulled continuity through both lines of wash motor harness. Replaced Sump & Motor Assembly (W10861526) to resolve issue. Returned unit to operation and tested for leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Adkins, TX 78101
Jesus C.
Job Details: 05/16/2022
Tested unit. Bad compressor. Oil in system. Installed new evaporator and compressor. Cleared system. Recharged unit. Good frost. No issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near San Antonio, TX 78204
Jesus C.
Job Details: 05/16/2022
Installed new control and UI. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near San Antonio, TX 78258
Jim G.
Job Details: 05/16/2022
Travis SR# 7733668820 I informed techline that customer describes excessive moisture on mullion. He advised me to use test 85 to turn mullion to always on. Issue resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Douglas H.
Job Details: 05/16/2022
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Per sb web SS parts under limited part warranty still. Limited labor warranty has expired.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Antonio, TX 78237
Garry
Job Details: 05/16/2022
Customer complaint of burners and fry basket missing from new range. Installed Flame Spreaders for rear and front burners (W11435630) (W11435659) (W11435657), center Flame Spreader (W11435660), Burner Cap Kit (W11435570), & Fry Basket (W11548747) to resolve issue. Returned unit to operation and tested all burners. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78240
Drew
Job Details: 05/16/2022
Upon arrival installed ui but still having power issue. Called tech line spoke with Andrew and received Sr 7733667852. Was told to order main board and reschedule ui. Ordering handles as installation damage occurred, unit within 30 days. ; ordrng 2 W11123099 (handle)s and 1 W11035836 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78221
Garry
Job Details: 05/16/2022
Customer complaint of washer not progressing through wash cycle and clothes coming out abnormally wet. Previous visit found issue with wire harness - no power making it to clutch. Replaced Lower Harness(W11568984) to resolve issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78212
S
Job Details: 05/16/2022
Upon arrival customer stated the unit sounded like it should meaning the unit was sounding a bit loud due to being in a cavity causing a louder then usual hum. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/16/2022
I checked the temperatures on this unit and they are perfect. They likely had the freezer accidentally open. I did not charge anything since they were mistaken and I was in the home less than 3 minutes. They will call us if they have any future problems with appliances.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 05/16/2022
Replaced gear case, outer tub, inner tub, and all associated hardware. Calibrated and ran diagnostic test. New outer tub has a hole in it so it leaks bad. Ordering new tub. ; ordrng 1 W11399437 (Drain pump) and 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lakehills, TX 78063
Sebastian
Job Details: 05/16/2022
Replaced Gearcase calibrated unit , unit testing good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/16/2022
Front door glass broke. Will need new front door panel. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHENAID COOKTOP GAS
Model KGCU462VSS01
Near San Antonio, TX 78260
Jim G.
Job Details: 05/16/2022
The part sent was not correct but as it turns out the issue has since been resolved with the previous attempt.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/16/2022
Customer stated unit door pops open. Found cause to be a broken door catch.Customer wanted to proceed with repair. Replaced door catch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACPN
Near San Antonio, TX 78208
Garry
Job Details: 05/16/2022
Customer complaint of water accumulation in FC & RC. Previous visit found issue to be clogged drains from both evaporators. Installed 2 Water Leakage Kits (DA82-01415A) to resolve issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS0
Near Helotes, TX 78023
Jay
Job Details: 05/16/2022
Replaced motor assy. Unit working as it should now. No leaks.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/16/2022
I verified 4 faulty light modules but it appears that the one in the icemaker compartment might be the root of the issue. ; ordrng 4 W11462342 (Light module)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78248
Jim G.
Job Details: 05/16/2022
I verified a faulty light socket and bulb. Replaced parts. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Jim G.
Job Details: 05/16/2022
I replaced the ice box fan. Issue is resolved. However several broken clips are in need of replacement. Parts are OOS. ; ordrng 1 W11241268 (Right bracket) and 1 W10795820 (Left pan stopper) and 1 W10839803 (Axle roller)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Antonio, TX 78213
Jim G.
Job Details: 05/16/2022
I replaced fan motor. Issue is resolved. ; used 1 Wp2315549 (Moror evap) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM
Near Helotes, TX 78023
Jay
Job Details: 05/16/2022
Gasket was off of track. Reinstalled with food grade rtv in corners. Unit testing ok. Unit is in warranty.
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near San Antonio, TX 78230
Jay
Job Details: 05/16/2022
Replaced spark module. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/16/2022
Installed new ice maker supplied by whirlpool to customer. No issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DVE50R5200WA3
Near San Antonio, TX 78252
Richard G.
Job Details: 05/16/2022
Customer complaint is that the unit is not heating. Replaced heating element with thermostats. Tested to complete. Unit is good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
Customer stated tried to run clean cycle, unit wouldnt progress past the initial start up and keeps flashing add cleaner. Found during diagnostics testing that issue is with water level sensor. Checked harness for corrosion. Found harness does have corrosion. Unit need new water level sensor and pump harness to resolve this issue. Ordering water level sensor and pump harness to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10485962 (Water level sensor) and 1 WPW10485955 (Pump harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/16/2022
Tested unit. Door switch broken. Installed new switch. No further issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near Bandera, TX 78003
Sebastian
Job Details: 05/16/2022
Found air bubble trapped in water line forced it out water is working as it should with and without filter no leaks detected customer to monitor. If problem persists please order housing for the is for the filter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Bandera, TX 78003
Sebastian
Job Details: 05/16/2022
Found the fork in the motor to be loose and not turning to dispense ice. Ordering fork and washer, scheduled follow up.; ordrng 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Hollywood Park, TX 78232
Michael
Job Details: 04/29/2022
Installed the capacitor and the control, everything powered on. As I put the console back in place it arched, the harness to the console got pinched by the back cover and broke the red wire, made the repair with a butt connector, it didnt solve the issue. The control is getting power but not powering on, ordered the control and the facia again, rescheduled the customer. The part I received for the facia was the wrong part in the box W11406491, should be W11406492; ordrng 1 W11406492 (Facia) and 1 W11519742 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/29/2022
This shows to be a COD. It shows to be under warranty. I called and spoke with KW, she said Lowes is saying its no longer under contract but a work order was sent out. I advised the customer, he said he didnt want to pay for repairs.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Corpus Christi, TX 78412
Adam
Job Details: 04/29/2022
Customer complaint of unit not draining. Speaking with customer before arrival customer states that unit is in fact a register product but is unable to show any paperwork with purchase date or a contract with Rent-A-Center. Entitlement Page does not show any information in regards to Rent-A-Centers additional one-year warranty. Advise customer to contact Rent-A-Center and have them re-dispatch work order with proper information in order to avoid service call fees.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Port Aransas, TX 78373
Adam
Job Details: 04/29/2022
Customer complaint of freezer light no longer working as well as icemaker only dispensing crushed ice. Inspection of unit shows light for freezer compartment has gone bad and ice tray has a bent rod not allowing icemaker to fall into selling Noyd to make selection between crushed and cubed. Customer only wish to resolve the light issue which we did. Replace light issue resolved customer was charged a total of 389.07 for cost of part diagnostic and installation. Issue resolved
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Rockport, TX 78382
Adam
Job Details: 04/29/2022
Customer supplied heating element but it came directly from Whirlpool that part was covered under extended warranty. Also installed infinite switch on the other hand was not covered by warranty Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WRT519SZDB02
Near Corpus Christi, TX 78415
Adam
Job Details: 04/29/2022
While waiting for customers arrival she stated product has already been repaired. Issue resolved