We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/08/2022
Test3 unit. No ice production. Found bad ice maker. Replaced ice maker. No further issues. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/08/2022
Tested unit. No spin or agitate. Needs capacitor. Will order capacitor. ; schdld next appmnt for 9/14 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78231
Jim G.
Job Details: 09/08/2022
I verified a faulty compressor. Fridge is cooling but barely. Wattage is at 90-95 watts. Sealed system issue. Part is OOS . Please schedule asap. ; ordrng 1 W11592010 (Compressor (Wisemotion))
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/08/2022
Customer stated unit stopped making ice. Tested unit in diagnostics testing. Initially found faulty water level sensor. Replaced recirculating pump to resolve that issue. After testing again found issue with internal drain pump. Ordering internal drain pump to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11542868 (Internal drain pump)
We serviced a
KENMORE REFRIGERATOR
Model 79572183211
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Upon arrival customer stated units ice maker was not working. Notice the ice maker was turned off and I reset the Icemaker. Ice maker harvested and returned to home location and filled for right away. Advised customer of 24-48 hrs of time to make a full bin of ice. If issue with ice maker persists order 1 AEQ73110203 ice maker assembly Unit is now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78213
Sebastian
Job Details: 09/08/2022
Found that control is not feeding full 120 to the motor unit has roaches condemned unit
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2827IL00
Near San Antonio, TX 78216
Jim G.
Job Details: 09/08/2022
I verified a faulty console. Part is covered by extended warranty. ; ordrng 1 W11453883 (Console.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78238
Chris S.
Job Details: 09/08/2022
Customer stated that icemaker stopped working and she changed out water filter. Found issue to be faulty icemaker replaced icemaker tested unit everything working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFE320M0JB0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/08/2022
Customer stated unit showing f1e0 control error. Confirmed error code. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Appears as if control was shorted due to foreign debris. Customer provided proof of purchase. Unit in warranty. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/08/2022
Installed new hose. No leaks during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/08/2022
Customer stated unit functioning properly 90% of the time. Stated occasionally gets the door open error and on 3 different times has had the fan not turning off. Tested unit multiple times and couldnt replicate the issues at all. Asked customer to video the issue if it were to continue. If issues persist please order W11552018 control, W11551761 lower interlock assembly, W11551558 upper interlock assembly. Customer provided closing documents showing unit in warranty.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78250
Chris S.
Job Details: 09/08/2022
Customer stated dryer wouldnt turn on at all. Check wall outlet it was not getting correct voltage black and red were getting 246 V ground to neutral was getting 123 V black to neutral was getting 0.7 V red neutral was getting 246 V. Customer needs to get electrician to go check that wall outlet plug and fix it and if customer still is having issues told customer to call back and we will look further in to it.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US00
Near Boerne, TX 78015
Douglas H.
Job Details: 09/08/2022
Last trip found clogged drain tube for rc. Replaced drain tube and cleared internal drain with steamer. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ01
Near Ingram, TX 78025
Drew
Job Details: 09/08/2022
Upon departing last job checked part and its not going to work. Needs to be manufactured on or after 4/5/22 ; ordrng 1 W11542867 (Recirculation pump)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Kerrville, TX 78028
Drew
Job Details: 09/08/2022
Upon arrival found ice blockage in the ice maker on fridge side. Also found a gasket that is leaking on freezer side. Ordering ice maker and gasket for freezer, and ice maker service kit for fridge. Gasket is OOS ; rqstng P&A on 1 DA97-12522J (Freezer gasket) and 1 DA97-15217D (Freezer ice maker) and 1 DA82-02705A (Fridge ice maker service kit), states that autho needed
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Somerset, TX 78069
Jesus C.
Job Details: 09/08/2022
Tested unit. Drum not spinning. Found belt popped off idler pulley. Repaired belt and pulley. No further issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DVE45N5300F/A3
Near San Antonio, TX 78248
Jim G.
Job Details: 09/08/2022
I replaced heater assembly. Issue is resolved.
We serviced a
FRGIDAIRE FREEZER
Model n/a
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Customer is purchasing new unit. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model WRS321SDHB01
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Upon arrival customer stated units ice maker was not working due to the bail arm being up. Customer lowered bail arm and the unit began making ice. Checked the ice bin and saw that the bin was completely full of ice. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Poth, TX 78147
Daniel
Job Details: 09/08/2022
Customer reported unit making excessive noise. Upon arrival found unit with error code F0E7. Tested unit in diagnostic mode and unit functioned as designed without any excessive noise or shaking. Checked all components under unit and all parts functioning as they should without any damage. Ultimately found no issues with unit. Re balanced feet of unit and unit seemed to have spun a bit smoother. Unit functioning as designed. Added zip tie to drain hose tp prevent drain hose shaking. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Richard G.
Job Details: 09/08/2022
Customer complaint is that the unit shut down completely after working for a few weeks. He unplugged the unit and after plugging it back in, the unit began working. Tested all components, found no issues currently. Checked main control board, and found it not functioning properly. Ordering main control board to resolve issue.; ordrng 1 WPW10675033 (Main control)
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC3
Near San Antonio, TX 78253
Richard G.
Job Details: 09/08/2022
Replaced load and go tank. Customer brought up additional concern about the unit making noises during wash. Found issue with motor. Ordering rotor and stator.; rqstng P&A on 1 W11354541 (Stator) and 1 W11314361 (Rotor), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Selma, TX 78154
S
Job Details: 09/08/2022
Upon arrival customer stopped me at the door and advised me the unit has been working as it should be. Mentioned that he forgot to contact the office to cancel the appt. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/08/2022
Last trip found faulty motor assembly. Replaced sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Kerrville, TX 78028
Drew
Job Details: 09/08/2022
Upon arrival replaced dispenser, and re adjusted the kick plate as unit was making popping noise. Verified no leaks nor error codes. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78232
Jim G.
Job Details: 09/08/2022
I verified the splutch was not moving freely. I replaced the splutch assembly. However the gearcase is wobbling a bit during agitation mode.
We serviced a
JENNAIR DISHWASHER
Model JDPSS244LL1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2022
Actual Model Number: JDPSS244LL1. Our customer had not run the unit yet. The installer noticed an error code upon completion. I ran service diagnostics and retrieved the F7E2 Variable Speed Wash Motor Failure. And the unit stopped during the cycle and flashed the error code. Replaced the sump and motor and test in service diagnostics mode. If the test fails and the error code returns, change out the control. The pulse width modulated signal is not being sent at the correct frequency and time. This sump and motor will function on a regular load but not at the optimal design times. Parts ordered OOS.; ordrng 1 W11505996 (Main Control) and 1 W11460946 (Sump and Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Stockdale, TX 78160
Daniel
Job Details: 09/08/2022
Unit out of warranty. Customer reported ice maker not producing ice. Upon arrival found ice maker turned off. Customer was un aware that ice maker was off. Turned ice maker on and tested. Ice maker successfully harvested and filled. Both fridge and freezer are at appropriate temps. Unit functioning as designed. Issue was that ice maker was turned off. Let customer know I would just charge him a service call for this visit. Customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/08/2022
Our customer had a leak in the home in which the builder thought it might be the dishwasher. I tested the dishwasher and it is filling, washing and draining with no leaks. This unit is fully functional with no leaking. Customer install and instruct.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOST100ESS04
Near Comfort, TX 78013
Drew
Job Details: 09/08/2022
Upon arrival called safety team and spoke with Aisha got reference number 7734505195. Customer already documented with safety team and she spoke with Donna in safety. Called tech line and spoke with Ed, sent over pics of cracking, received Sr 7734542957 and Ed created a follow up call for safety team and sent up to engineering. Advised customer to contact customer service as there isnt anything we can currently do since unit is out of warranty by a few weeks, if whirlpool can work with them on a resolution they will.
We serviced a
SAMSUNG WASHER
Model WF45N5300AF/US
Near San Antonio, TX 78254
Chris S.
Job Details: 09/08/2022
Customer stated she couldnt use washer found user interface board not communicating with control board need to order user in the baseboard heat authorization for parts.; rqstng P&A on 1 DC92-01802Q (User interface) and 1 DC97-19650J (Assembly panel)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS1
Near San Antonio, TX 78258
Garry
Job Details: 09/08/2022
Customer complaint of DW not finishing cycle, beeping incessantly, and not draining. Found issue to be loose harness connection at Drain Motor. Reestablished connection between Harness and Motor and tested unit. Machine now draining appropriately and executing cycle as designed. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Daniel
Job Details: 09/08/2022
Customer reported lid cracking once again. Upon arrival found lid cracking on left hinge side. Customer stated lid had already been replaced 5 times. Called techline to have the issue documented. Techline stated the only thing we could do was replace the hinges and lid once again even tho I emphasized this would be the 6th time replacing. Techline stated the issue had to be customer fault due to slamming lid or closing lid aggressively. Ordering hinges and lid assembly. Will return with parts to repair.Sr 7734543324; ordrng 1 W11401116 (Left hinge), rqstng P&A on 1 W11399226 (Right hinge) and 1 WP8563965 (Left hinge wire) and 1 WP8572974 (Right hinge wire) and 1 W11259006 (Lid assembly), states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Adkins, TX 78101
Daniel
Job Details: 09/08/2022
Customer reported unit shaking excessively when spinning. Upon arrival customer had clothes in unit and showed me how it spun. Unit shook excessively and was super noisy. Noticed the customer had a super small load. Let customer know to always have a medium-large size load when washing because underloading and overloading could cause balancing and suspension issues. Checked suspension and found that suspension was super bouncy and blown out. Replaced suspension and tested unit. Unit now spins smoothly without any excessive noise or shaking. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near San Antonio, TX 78244
Douglas H.
Job Details: 09/08/2022
Last tech found tears in bellow. Replaced bellow to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Helotes, TX 78023
Garry
Job Details: 09/08/2022
Customer complaint of worn Door Seal and Rear Drum Seal. Observed customer complaint and ordering Rear Drum Seal (W10612022) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10612022 (Rear Drum Seal)
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Comfort, TX 78013
Drew
Job Details: 09/08/2022
Upon arrival found a open thermal fuse. Replaced fuse and unit was functioning properly. No further issues at this point
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 09/08/2022
Customer reported long drying times. Upon arrival found unit functioning as designed. Unit heating as needed. Called techline and ran multiple tests. Dryer was getting appropriate temperature and we checked ohmage on the control end for the fuses and they were getting proper ohms for what the temperature was. We found that when trying to activate the front moisture sensor it would not activate. Techline told me to check moisture sensor and if all is good there then to replace control. Checked moisture sensor harness and found that it was connected properly without any damage. Ordering control. Will return when part is available to repair. Sr 7733928650; ordrng 1 W11618917 (Control) and 1 WPW10298258 (Sensor harness)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78249
Garry
Job Details: 09/08/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78209
S
Job Details: 09/08/2022
Upon arrival customer stated water did not dispense. Tested unit and unit functions as designed. Put unit into diagnostic test and unit functions as designed. Advised customer of doing hard reset if unit acts up again.
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/08/2022
I replaced the housing UI and tested. The unit fired up. It is now powered, filling, washing and draining. Unit is fully functional now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78245
Richard G.
Job Details: 09/08/2022
Customer complaint is that the unit is giving error code F8E4 float switch open, entered diagnostics and verified error. Also found F9E2 drain motor electrical problem, FAE2 vent wax motor electrical problem. Ordering control, harness, and float switch.; ordrng 1 WDT750SAKZ0 (Control) and 1 W11590537 (Harness) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Boerne, TX 78015
Drew
Job Details: 09/08/2022
Upon arrival replaced maxwell board and temp sensor. Preheated unit, unit was within specs. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78245
Richard G.
Job Details: 09/08/2022
Spoke with customer. Service not needed. Closing.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78251
Richard G.
Job Details: 09/08/2022
Customer complaint is that the unit is not drying clothes. Found heater working fine, no air flow leaving the dryer. Customer will need to have the complex clear out the vent going through the wall.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 09/08/2022
Unit has 1 year extended builders warranty. See entitlement page. Customer reported a couple days after use that unit will he filled with dirty/smelly water. Upon arrival found musty water that smelled in unit. Drained unit and unit completely drained. Customer states that after use unit drains properly but that water will build back up slowly after a couple of days. Called techline and techline stated that since water is musty and smells that the drain hose probably has a bad check valve assembly which is causing water to slowly seep back into the unit. Tech line stated to replace drain hose. Ordering drain hose. Will return with part to complete repair. Sr 773453892; ordrng 1 WPW10545278 (Drain hose with check valve assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78223
Daniel
Job Details: 09/08/2022
Customer reported unit not functioning at all. Upon arrival found that unit would not start up properly. When pressing start the lid would lock for about 10 seconds then it would unlock and say that cycle is done. When inspecting under unit found ghat gear case is severely leaking oil which means the gearcase is faulty but either way the unit should still have started up which seems to me like an electrical issue. Control and capacitor have already been ordered. Ordering gearcase, washplate, and lower harness just in case. Will return when parts are available to finish repairs. ; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W11335100 (Lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/08/2022
I replaced the control board and UI in the kit. This will meet the needs to control the molting. Unit is now fully functional. I tightened the freezer door handle.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near San Antonio, TX 78253
Richard G.
Job Details: 09/08/2022
Customer complaint is that the unit makes clicking noises and squeals during spin. Verified issue. Ordering gearcase, actuator, and splutch. Also found shield off of the unit underneath, damaged. Ordering shield. Suspension is also bent, need suspension.; ordrng 1 W11409708 (Shield) and 1 W11217817 (Suspension) and 1 W11454372 (Gearcase) and 1 W11481722 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/08/2022
I removed the freezer door, shelves, panels and bad evaporator. Replaced with new evaporator and reassembled all components. The fan fired up right away. This refrigerator is now cooling as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78242
Richard G.
Job Details: 09/08/2022
Replaced gearcase, belt, cam assembly, and agitator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 09/08/2022
Upon arrival replaced motor. Tested unit for leaks/error codes. None present. No further issues at this point
We serviced a
KITCHEN AID RANGE
Model KFGC506JSS01
Near San Antonio, TX 78255
Sebastian
Job Details: 09/08/2022
Abs were misplaced and also clogged with debris was able to make correction customer instruct on unit good to go
We serviced a
KENMORE REFRIGERATOR
Model NA
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/08/2022
Found filter dripping Under unit replaced filter good to go
We serviced a
JENN-AIR RANGE
Model NA
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/08/2022
Cleaned up Burner heads with sandpaper and electrodes unit working as designed Is elected service fee and small labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 09/08/2022
Found ui acting up in diagnostics. Baffle sounds bad ordering parts. Good temp in freezer large jug of water frozen solid in refrigerator ; ordrng 1 W11184112 (Ui) and 1 WPW10196393 (Damper)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 09/08/2022
Not turning on changed out control as I was not getting 120 to the drain pump still not getting 120 of the dream pump after changing control going forth with UI order and adding harness; ordrng 1 W11568793 (Harness)
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Sebastian
Job Details: 09/08/2022
7731677195 Verified good pressure at each orifice Each orifice is showing 11 water column which is inspected the regulator is working as it should Showed techline pictures of the flame height while set at the low setting Tech line says this is normal for propane. Tech line claiming unit is working to spec referring to partner team partner team SR number listed above Bob SR number for Tech line is same as the previous
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
Sebastian
Job Details: 09/08/2022
Confirmed UI panel is the issue code associated with UI communication also when pressing the power button the whole unit flickers like its double pressing or continuously pressing even after you lift your finger ordering part; schdld next appmnt for 9/15 THU AM
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78257
Drew
Job Details: 09/08/2022
Upon arrival replaced lid latch and resolved issues. Advised customer to run loads to verify no issues arise. If they do send back with control. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78249
Garry
Job Details: 09/08/2022
Customer complaint of washer not filling all the way with water. Arrived to validate proper voltage supply to unit and found no stored fault codes. Water supply to machine checking good. Inlet Water Valves functioning properly. Tested machine under load and found water level to be according to machine design and observed entire load submerged in water and agitating efficiently. Advised customer to machines theory of operation, particularly that machine will not fill with water in singular fill event, and hat machine will rather add water in phases, agitating in between fillings. Also made customer aware of Deep Water function of machine. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78240
Garry
Job Details: 09/08/2022
Customer complaint of dryer door seal being frayed and prematurely worn. Arrived to confirm customer complaint complaint and replaced Seal (W10906683) to address issue. Job complete, unit is good to go. Advised customer of cure time of adhesive. No further issues at this time.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78212
Garry
Job Details: 09/08/2022
Arrived to execute repair as per SP W11623132 and noticed that the date of production of the part to be installed is outside of the prescribed date range of the Service Pointer. Addressed issue with PD advised customer of same. Reordering Recirculating Pump (W11542867) to address issue. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78209
Garry
Job Details: 09/08/2022
Customer complaint of washer not running cycle. Previous visit found issue to be faulty Lid Lock Assembly & Strike. Replaced Lid Lock Assembly (W11394572) and Strike (W11457841) to address issue. Unit testing good. Job complete, no further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDB765FC
Near Converse, TX 78109
S
Job Details: 09/08/2022
Before arrival customer stated they had the breaker replaced which was the issue of the dispatch. Per customer unit is working perfectly. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near San Antonio, TX 78254
Chris S.
Job Details: 09/08/2022
Customer stated that when using oven it doesnt turn on all the time. Found issue to be spark igniter not plugged in all the way secured spark igniter. Tested unit everything working as design.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/08/2022
Installed new door latch. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78223
Daniel
Job Details: 09/08/2022
Returned with parts to complete repairs. Installed new ice maker and ice container assembly. Tested ice maker. Ice maker harvested and filled as it should. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78217
Jim G.
Job Details: 09/08/2022
I verified icemaker is functional. Valve is not at fault. Replacing controls as a precaution. Parts are OOS. Please schedule asap. ; ordrng 1 W11556912 (Control) and 1 W11556911 (Ui)
We serviced a
SAMSUNG WASHER
Model WA54R7600AC/US
Near San Antonio, TX 78217
Jim G.
Job Details: 09/08/2022
Samsung indicated the repair cannot be covered due to physical damage. I informed customer. Should customer wish to proceed it will have to be out of pocket.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/08/2022
Actual Model Number: WDF331PAHS1 DOP: 3 August 2022. Our customer was having problems with the dishes drying. I found that the heating circuit is working as well they were not using rinse aid yet. I advised them of the importance and went over the settings and set for their water quality. Went over other care and use procedures for this dishwasher. This unit is fully functioning as designed. Customer install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Converse, TX 78109
S
Job Details: 09/08/2022
Upon arrival removed door from packing and found a large dent in the upper right hand side of the freezer door. Unsung the damaged door as a temporary for when the new one comes in. Ordering 1 W11467398 freezer door to resolve issues. Still needing a helper tech on return. ; ordrng 1 W11467398 (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78212
S
Job Details: 09/08/2022
Upon arrival customer stated that he would purchasing a new set of units and not going through with repair. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ingleside, TX 78362
Michael
Job Details: 09/08/2022
The customer said the dryer wasnt heating, I ran the dryer on different settings, its getting plenty hot and has good airflow. Advised the customer the long dry times were probably due to the washer not spinning out all the water from the clothes due to the issue the washer had. The appliance is working heating and working normal
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB07
Near Corpus Christi, TX 78415
Michael
Job Details: 09/08/2022
The customer said the appliance was making a loud gurgling noise. The customer heated food for two minutes, all sounds normal, did it again for another minute and a half, still sounds normal. At this time the appliance is heating and working normal, no abnormal noises
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 09/08/2022
Inspected unit, checked under unit and found gearcase seal to have leaked out oil throughout all components under washer. Will need to replace gearcase, actuator, belt, cam, and motor to resolve issue.; ordrng 1 W10870910 (gearcase) and 1 W10721967 (drive pulley) and 1 W10623547 (motor-drve) and 1 W10815026 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Corpus Christi, TX 78412
John L.
Job Details: 09/08/2022
Customer concerned of sweating occurring in freezer. Explained its a normal occurrence as temperature reading show unit is within temperature. Sweating and condensation will occur due to humidity
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78412
John L.
Job Details: 09/08/2022
Installed thermostats and other components, unit still no heat. Checked voltage, no power out of one leg. Unit was misdiagnosed, last tech should have picked up on this as it would be first step in diagnostics. Unit should be in working order as soon as customer takes care of electrical issue.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 09/08/2022
Inspected unit, seal torn. Replaced with new and issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rockport, TX 78382
Michael
Job Details: 09/08/2022
The customer said there was water on the front right of the appliance. I filled the tub with water using both hot and cold, no visual leaks from the inlet valve, drain hoses and pressure hose are good. No visual leaks, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ingleside, TX 78362
Michael
Job Details: 09/08/2022
The customer said the wash cycle wont complete on some of the settings. F8E1 inlet water, no water/tap closed , cleared error codes and tested the inlet valves, the hot water valve is activating but no water, I turned the wall valve and water started coming into the appliance. The hot water valve was off at the wall, causing the issue, ran diagnostics, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78414
John L.
Job Details: 09/08/2022
Inspected unit, unit no cool. Checked for leaks in evaporator, none found. Checked rear of unit, found UV dye around service valve. When trying to check pressures, found low side hisses as if hose link not sitting properly onto service valve. Called Techline and spoke with Travis and explained issue and findings. Techline recommends replacing service valve. Replaced and charged unit. Issue should be resolved.7734541800
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Corpus Christi, TX 78404
Michael
Job Details: 09/08/2022
F8E4 error code over fill/float switch, removed the kick plate and found water in the drip tray. Emptied the tray, float switch is working normal. Ran diagnostic twice to see if there was water leaking, no visual water leak, at this time the appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Michael
Job Details: 09/08/2022
The dispenser has good water pressure but it stops while its filling and you have to release and push the paddle again and again until you fill the glass. I tried to calibrate the water volume and its doing the same thing. I called and spoke with DH and explained what was going on, said to try the measured fill, if its not activating its probably the UI. Tried it, not activating.Ordered the UI and switch just in case, rescheduled the customer ; ordrng 1 W11330971 (Control) and 1 W11087492 (Switch)
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Corpus Christi, TX 78415
Michael
Job Details: 09/08/2022
This is not a whirlpool product. Doesnt want to pay for the SCF
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Corpus Christi, TX 78414
John L.
Job Details: 09/08/2022
Inspected unit, no power. Outlet has proper voltage. Tested for voltage at rear of unit, none found. Tested cord for continuity, no continuity. Will need to replace harness to resolve.; ordrng 1 W11454744 (Power harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
John L.
Job Details: 09/08/2022
Checked pressures on unit, -20 low, 0 high. Powered down unit and checked normalized pressures, pressure remained same. No change. Gave a 120psi nitrogen charge to unit and checked for leaks using UV and bubble solution on welded joints and evaporator. No dye or leaks found with bubble solution. Checked on nitrogen pressure, it has dropped by 2 psi in 15 minutes. Called Techline and spoke with Scott, gave all information acquired from past and today. #7734539813
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/07/2022
Inspected unit, found multiple errors. Long Fill, lid lock, off balance, and stuck UI. Checked suspension, suspension has play and bounce. Will need to replace. Checked valves, cold side slow to dispense. Replace to resolve. Lock seem to stop working at random times and certain buttons on UI reading multiple taps. Replace components to resolve.; rqstng P&A on 1 W11114670 (console) and 1 W11096285 (housing) and 1 W11226784 (suspension) and 1 W10787878 (latch)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78410
John L.
Job Details: 09/07/2022
Inspected unit, pulled no codes. Recalibrated unit, and tested in normal wash cycle. Unit has no issue filling to proper levels. Same test on bulky, to test for fill level at wash cycle. Cycle preformed as designed, unable to find any issue. Tested a wash cycle with items, unit did not preform correctly. Possible control issue replace to resolve.; ordrng 1 W11101488 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Robstown, TX 78380
John L.
Job Details: 09/07/2022
Inspected unit, upon inspection unit looks to have been damaged during delivery process. Control panel badly damaged, front panel is smashed, body panel has dance on side and a few Bracket broken or band and Will need to be replaced to resolve issues on this unit.; ordrng 1 W10460919 (top) and 1 W11255768 (bracket) and 1 W10208198 (bracket) and 1 W11384513 (Console) and 1 WPW10208382 (bracket) and 1 W11491749 (Panel) and 1 W11315726 (panel)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB06
Near Corpus Christi, TX 78410
Adam
Job Details: 09/07/2022
Installed harness and thermistor tested unit issue Resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
Adam
Job Details: 09/07/2022
Customer states unit was cooling for about a day and then started to fail almost immediately. Again inspection of unit showing thermostats and fans are working as Intended. Job will require a sealed system technician. Trouble also required to count;
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mathis, TX 78368
Adam
Job Details: 09/07/2022
Customer complaint of unit no longer drying dishes. Inspection of unit shows error code Door stuck closed. Running unit to diagnostic shows all functions are working as designed. Its important to note however that customer is on well water and was not using drying agent. Adjusted amount of drying agent to use during cycle as well as refilling reservoir with instruction on how to properly use. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ0
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
There was water leaking from the ceiling on the top right where the the filter is. I removed the top panel and it was holding water, the reservoir is in good condenser, I found the line on the right side was not pushed in all the way, pushed it in and dried everything up. Dispensed water while I had it opened, no water is leaking from any of the water lines or reservoir, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The customer said it wont drain. F6E4 float switch opened, tested the drain pump, it activated and drained the water, its working normal. No obstruction at the float, or the drain hose, the switch is good, ran diagnostics, it comes with no issues or error codes, at this time the drain pump and appliance are working normal. If the customer calls back with the same issue, please order the control W10906426 and the float switch WPW10195039
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The customer said there is a burnt smell inside the dishwasher, found the screen to that goes on top of the motor assembly where the filter is, fell off into the heater and melted the edge off. Nothing was stuck to the heater, removed the hard plastic melted pieces and ran diagnostics, completed with no issues or error codes, the motor and heater are working normal. , no burning smell. The screen needs to be replaced, ordered the part and rescheduled the customer ; ordrng 1 WPW10463906 (Screen)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Victoria, TX 77901
Michael
Job Details: 09/07/2022
Installed new front left dispenser, calibrated and performed a diagnostics diagnostics test, completed with no issues or error codes, no visual leaks. I ran a quick wash cycle to confirm no water leaks, Im not seeing any water leaks. At this time the appliance is working normal
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The appliance isnt making ice, I turned the appliance on and allowing it to go through the process for 10 minutes, it didnt make a sheet of ice. The compressor and condenser fan sound normal are working normal but its not blowing cold air, amps leveled off at 3.72 amps, pumps are working normal, this is a sealed system issue. Ordered the compressor and drier, please reschedule with a sealed system technician ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The speaker isnt working for the cycle signal. Attempted to install new facia but it was damaged, put the old one back in place and plugged the appliance in. At this time thesound is now working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Corpus Christi, TX 78415
John L.
Job Details: 09/07/2022
Inspected unit, found slides not allowing door to freezer to shut. Slides are stiff and does not allow for door to shut.; ordrng 1 W11314510 (Harness) and 1 W10397636 (slide) and 1 W10397635 (slide)