We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Corpus Christi, TX 78414
Adam
Job Details: 06/23/2021
Customer complaint of unit shaking during spin cycle. Inspection of unit shows error code for off-balance load as well as stuck button. anyone testing unit it is obvious that it does shake violently during a spin cycle job is pre-screened for suspension but I do not believe that would fix the issue. Based on the amount of movement on the tub I believe tub is no longer seated correctly and is off-center. After informing customer of my findings they have declined any further service to the unit. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"Found issue with element, element coil fractured. This was causing no heat in unit. Replaced, tested. Issue resolved."
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near Corpus Christi, TX 78414
Adam
Job Details: 06/23/2021
Unit is out of warranty customer does not wish to continue with diagnostic or repair
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 06/23/2021
"Remove and install gearbox. Test machine, but spin was not repaired. Check shifter, no problem. Possible motor problem, but need to confer with TechLine to confirm. Will order motor, shifter, and main control, to cover bases.; rqstng P&A on 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11162438 (Cntrl, elec)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with home exhaust. Home lines clogged with lint, unable to remove clog as line run long. Customer will need to have someone come out to clear exhaust line. Unit functions as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Port Aransas, TX 78373
John L.
Job Details: 06/23/2021
"#2727Inspected unit, unit is not cooling compressor is running. Compressor pulley low amperage, sign of low Freon. Checked in freezer compartment, can detect the smell of Freon in freezer. Evaporator will need to be replaced to resolve issue.; ordrng 1 W10570565 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Skidmore, TX 78389
Jim
Job Details: 06/23/2021
"Customer states that refrigerator is not cooling, and icemaker is not working. Customer states that she told the tech about the freezing up in the rear of the freezer, but tech glossed over it. Contact TechLine, speak to Bruce (SR7731075170). After voltage and resistance checks, determine that the bimetal is bad.; ordrng 1 W11449066 (Harness , inc bimetal)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"Ice build up on the door buckets and at the top front of the cabinet. The appliance is cooling properly, found the door is warped at the top not making a proper seal, adjustments wont make a difference. Ordered the door, please reschedule the customer when the door comes in. ; ordrng 1 W11233211 (Door)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/23/2021
Customer states washing machine ran in time or never counted down the next time he use the unit machine never started. Putting unit into diagnostics results in keypad responding about half the time but the time is it does respond just lights up the board with no sequence and no way to advance. Replace control and displayed to resolve issue; ordrng 1 W10839466 (Display) and 1 W10838694 (cntrl-elec)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 06/23/2021
"Inspected unit, pull F6E8 ACU lost communication. Made attempt to install component, unable to find power source of microwave. Tried all breaker found, but none powered off microwave. Also unit is set high, appliance dolly will not reach. Will require a second man to complete this job. Will reschedule once a helper is assigned to ticket.; schdld next appmnt for 6/30 WED !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"Still not heating per customer. Voltage is good, removed the back panel, found one of the wires to the exhaust thermostat wasnt plugged in, plugged it in and turned the appliance on, it is heating and working normal"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with igniter. Made adjustments, igniter now has no issue starting bake burner. Unit reaching working temperatures. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Corpus Christi, TX 78416
Adam
Job Details: 06/23/2021
Inspection of unit shows several air codes long drain as well as Long fill no fill as well as Speed limit by water temperature. Manual testing on these components show drain pump sounding extremely weak also water valves not allowing nearly enough volume of water to enter tub. Replace water valve and drain pump to resolve issue; ordrng 1 W10776841 (valve)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
Adam
Job Details: 06/23/2021
Customer complaint of unit leaking small amounts of water. Inspection of unit shows error code for spin limited by water temperature as well as inlet temperature fault. Can address all three issues with replacing water assembly and basil. Have not set return date pending part of arrival.; ordrng 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with compressor and 3 way valve. Compressor pulling high amperage when start up, compressor struggles and vibrates more than usual plus extremely hot to touch. ; ordrng 1 W10756020 (compressor) and 1 W10709322 (valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/22/2021
Unit showing f9e1 long/no drain. Tested drain pump to hear it being obstructed. Removed old pump to find part failure of metal chopper broke off and was obstructing the motor. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Richard G.
Job Details: 06/22/2021
"Replaced slides, evap motor, and thermistor. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near San Antonio, TX 78249
Sebastian
Job Details: 06/22/2021
"S38253 s code to pay for tube part. Found a large amount of ice build up on the evaporator tube frozen again ordering evaporator harness as the ice buildup is starting from the top on last visit I confirm my heater is working it appears to still be working as the bottom of the evaporator is definitely not frozen over like it has been defrosting unit appears to be struggling to turn on the compressor ordering starting device as well returning with the icemaker has a contingency quoted 209.18 for harness, 75.79 start device Service via label to cover it is the same issue as before. Was not aware that the tube was a changeover from a service pointer notes were not clear on that also found that there is an S code to pay for the price of the part . Icemaker would be covered as it was changed out on last visit; ordrng 1 WPW10276647 (Evap motor) and 1 WPW10197428 (Start device) and 1 W10619951 (Drain)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/22/2021
"Issue was a broken wire on IM harness. Replaced Im with harness to resolve issue, unit tested good. Collected for P & L."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Universal City, TX 78148
Chris S.
Job Details: 06/22/2021
Replaced moisture sensor and dryer repair kit. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Schertz, TX 78154
Chris S.
Job Details: 06/22/2021
Customer stated that range would turn off when microwave turns off. Tested unit everything working properly told customer if it happens again to try and get a video of it doing it . Also to get electrician to check it out sounds like wires are crossed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78251
Richard G.
Job Details: 06/22/2021
"Replaced chassis covers and console. Tested to complete. Unit is good to go. Installer installed the outlet too low, not allowing the unit to sit all the way in the cabinet. I utter will need to be moved higher for unit to be properly installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Boerne, TX 78006
Douglas H.
Job Details: 06/22/2021
"Last trip found leak in Evap, and an ancira tech asked me to install a valve. installed evaporator, dye dryer and inlet valve to resolve all the issues. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Allowed unit to run for almost 20 minutes, unit getting colder by the second. Had to unplug unit prior to departure due to location of plug used to test, also to prevent start device from shorting when unit is moved. Collected p&l."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Zachary
Job Details: 06/22/2021
"Checked washer found F7E6 motor fault error. Washer had faulty actuator that was popped off of splutch. Replaced actuator, calibrated and tested washer, no other issues or error codes found. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Justin
Job Details: 06/22/2021
Rescheduled appointment for next week.; schdld next appmnt for 7/2 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/22/2021
"Unit still not making ice. Checked for dc voltage while in ice maker test mode and not getting any dc voltage to ice maker still, suspect a wiring issue at this point. Calling techline due to same issue and not being resolved. Spoke with Ed. Explained the situation. He had me run numerous tests and voltage checks. He determined that we had a defective deli ui and faulty ice maker. Phone line cut out prior to getting sr number. Ordering both parts per techline. Ice maker oos ; ordrng 1 W11115534 (icemaker) and 1 W11442053 (Dispenser ui)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
Need inlet water valve and control board. Verified F8E1 and F3E1in unit. ; ordrng 1 W11210459 (Inlet water valve) and 1 W11498797 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near San Antonio, TX 78250
Justin
Job Details: 06/22/2021
"F7E8, F7E9, F8E3, F0E3 stored in unit. Need to replace control board, and water inlet. ; rqstng P&A on 1 W10920541 (Control) and 1 W10754158 (Stator) and 1 W10754448 (Clutch)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78251
Douglas H.
Job Details: 06/22/2021
"Last tech found faulty timer. Replaced timer and issue still persists. Issue is with main harness. Ordering main harness, also ordering motor, door switch, push to start, and another timer just in case. Some parts psp or oos. ; ordrng 1 279827 (motor!dryer) and 1 W10640709 (harns-wire) and 1 WPW10117655 (relay-pts) and 1 WPW10569603 (switch-dor) and 1 WPW10185992 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
Douglas H.
Job Details: 06/22/2021
"Customer stated unit just powered off, no lights no cool. Removed user interface to check for loose connections, plugged unit back in and unit came on and began cooling. Ordering user interface and main control to resolve the issue. Per sb web there is an authorization for p&l. Collected sc. scheduled for soonest availability. ; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec)"
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KFEG500ESS0
Near San Antonio, TX 78216
Douglas H.
Job Details: 06/22/2021
Last tech found broken glass. Replaced glass cooktop to resolve the issue. Unit testing good now. Collected p&l.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 06/22/2021
"Customer stated unit not cooling properly and not making ice. Advised that only SS p&l covered, advised of sc. Ran diagnostics testing to check unit. Unit temps close to specs, refrigerator compartment around 40. Testing shows unit functioning. Dug deeper to find freezer door wires broken at the base of the door, found that to be causing both issues of not sufficient cooling and no ice making, ice maker wires broken and ui/temp control wires damaged. Quoted 1665.04 p&l plus tax (150 labor) for replacing freezer door. Advised of potential of 12 weeks to receive door in. Customer is going to contact whirlpool to attempt to get this covered. Collected sc. customer wanted to proceed with repair regardless of if whirlpool covers it or not. Ordering door. ; ordrng 1 LW10755680 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78239
Chris S.
Job Details: 06/22/2021
Replaced console and control board. Calibrated and tested unit everything working properly got no error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Kerrville, TX 78028
Colton B.
Job Details: 06/22/2021
"Replaced ice maker harness as recommended by techline, ice maker still will not fill. Per my last conversation with techline, this means that the fault is in a non repairable wire harness. There is nothing more that can be done."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
"Issue is that unit got delivered without the top and bottom grill, missing a door drawer and a dented door. Ordering all needed parts and returning. Door is out of stock. Will call customer when parts come in. Gate code is 2114.; ordrng 1 W11028271 (Top grille) and 1 W11169715 (Bottom Grille) and 1 W10800783 (Refrigerator Door) and 1 W10323603 (Bin)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
"Issue is a no cool unit. Compressor was replaced in February, and seems to be running fine. Unit pulling only 59 watts. Looks like we have a sealed system leak. Talked to DH about issue, he said order both evaporators. Ordering both and returning. ; ordrng 1 W11291123 (Refrigerator) and 1 W11099748 (Freezer evaporator), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
Issue is intermittent power to dryer and poor drying. Found F3E2 moisture sensor error. Ordering new moisture sensor for that. Finding power issue to be a faulty plug. I can wiggle the power cord around in the plug and make the voltage go from 115v to 245v. Customer will have someone out for the plug while I order the moisture sensor. ; ordrng 1 WP3406653 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
Customer complaint is that the unit is popping when the door is opened. Verified issue. Ordering door stop and closer.; ordrng 1 WP67003780 (Door stop) and 1 WP67003639 (Closer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
"Replaced separator, unit shows a little bit of light. Will have customer look for frost issue in freezer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Ive verified issues. Replaced all parts. Issues resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Ice bin container is damaged and slipping when the auger is turning. Ordering a new container. ; ordrng 1 W11185686
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
I have verified that the compressor is running however there is zero frost pattern. The amp draw (current) while running is holding at roughly 1.1 A. Ive collected the premium service call. ; ordrng 1 W10779331 (Compressor Kit)
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Sterling SR# 7730950121 verified with techline that previously the wrong board was installed. Reordering main board. ; ordrng 1 IMBS104GSS02 (Main ACU)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNXS2
Near Canyon Lake, TX 78133
Jim G.
Job Details: 06/22/2021
Replaced fan and cleaned machine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Verified an issue with gasket. I will also replace. Both rails as a precaution. ; ordrng 1 W10436252 (Gasket) and 1 W11265130 (Slide)
We serviced a
MAYTAG WASHER
Model MVWB950YG1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
"Customer complaint is that oil is leaking under the unit and it is very loud when spinning. Verified issue. Gearcase needs to be replaced. Gearcase is part of the tub assembly.Customer will look at options and call back if they decide to proceed with repair. ordrng 1 W10381077 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78221
Sebastian
Job Details: 06/22/2021
Found that the damper assembly was the source of the noise the customer was concerned about replace damper assembly appears to be Running as it should
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Richard G.
Job Details: 06/22/2021
Replaced control and console. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
Issue is poor cooling in refrigerator section. Found a frosted up evaporator. Unit needs a new fan with defrost sensor. Ordering new part to resolve issue. Will call customer when parts come in.Requesting a 2 job count for the amount of ice on evaporator. Gate code is 4064.; ordrng 1 W11087438 (Fan w/ thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78253
Justin
Job Details: 06/22/2021
"Running unit through diagnostics now, unit has rinse aid in dispenser. Unit working as designed, showed customer proper selections for running a cycle. Will call in if the current cycle did not improve. If she calls in we will need dispenser."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Alamo Heights, TX 78209
Sebastian
Job Details: 06/22/2021
Replaced entire door assembly found that the old screws were indeed stripped and unable to be removed I was able to remove the whole door assembly by further breaking the hinge portion of the door which was fine because we had all new parts to replace unit good to go
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/22/2021
"Wrong part ordered again, the control board is a separate item. Ordering control board and harness.; ordrng 1 W11481116 (Control) and 1 W11414312 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
"No fault codes stored in unit, running in diagnostics now. All test passed, recommended to cut back on softener and detergent."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
Customer was unaware unit is out of warranty and believe they have an extended warranty. Will call and schedule another appointment when they figure out warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78239
Chris S.
Job Details: 06/22/2021
Replaced both doors. Everything working as designed. Yes to survey.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78258
Jim G.
Job Details: 06/22/2021
The customers complaint were wet clothes at end of cycle. Ive eliminated a bearing issue. There are no error codes present since out last visit. Educated on settings of machine as it is possibly to inadvertently turn off spin.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Boerne, TX 78015
Douglas H.
Job Details: 06/22/2021
Unit door not closing properly. Found cause to be inner door assembly not functioning properly. Ordering inner door to resolve the issue. Managed to adjust a bit to make door closing a little easier. ; ordrng 1 W11465962 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 06/22/2021
Replaced separator assembly. Ice door now closes flush and ice should no longer melt and drip down dispenser from warm air entering. Refrigerator is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78261
Zachary
Job Details: 06/22/2021
"Replaced LED power board. All lights on entire refrigerator now working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Zachary
Job Details: 06/22/2021
"Put 4th tub assembly in washer, performed diagnostic cycle and all components passed. Stayed with customer for a 15 minute quick wash with towels and washer is now working as designed. No issues with tub during high spin. Dryer was reinstalled on top of washer and put back into closet."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Converse, TX 78109
Chris S.
Job Details: 06/22/2021
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/22/2021
"Our customer thought there might be something on the door or top of vent grille that was missing. I explained that there is nothing missing and explained and showed her where the unit vents. I also showed her where the charcoal filters are for maintenance, This unit is fully functional. Customer Instruct."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 06/22/2021
I spoke with Andrew at Whirlpool Tech Line because I could not find a leak.Our customer experiences this twice a day. I suspected it was happening during defrost and possibly a draining problem. The drain is draining good and I found no leaks in the drain pan and the condenser fan is working. I tested the water system through dispense as well as test 45 for ice maker fill. No leaks. I called DH for guidance. I put down leak detector paper as instructed. It is possible I cleared a clog early when I ran plastic wire through the bottom of the drain.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/22/2021
"I uninstalled the unit from the cabinet. I removed the temperature sensor, heating element, back panel and side control panel. Replace temperature sensor an main control. I reassembled unit. Reinstalled unit. Tested unit. I checked for errors. There are none. I reset the calibration and ran bake up to 300 F. I showed our customer page 9 in owners manual in reference to foil. Unit is now fully functional."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/22/2021
Our customers clothes were getting stuck between the tub and agitator. I replaced the agitator. The unit is agitating and spinning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/22/2021
Our customer was having problems with the freezer light working and had recently had some frost build up in the freezer. I checked the door switch and it seemed fine. Thought we might need a new light. As I was showing our customer how to get to the light he inadvertently hit the door switch and the light came on. I wiggled it on and off again and worked out some Ive. I offered to put the refrigerator on its feet but our customer prefers to have it on wheels. They will monitor the ice build up. This unit is fixed and now operating as designed. They said yes to our short survey. Customer Instruct.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP107ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/22/2021
I uninstalled the unit from the cabinetry by first trying to disassemble the power cord. This one was internally secured by special screws. I do not remove those ones because that would require a licensed electrician. I used the oven dolly to create a platform and rested the unit on the dolly. I disassembled the top and right side panel as well as covers to change out the magnetron. Following the F1E5 procedures in the Tech Sheet I tested the unit. The error code returned and unit turned off. Following the procedures. Spoke with Joel at Whirlpool Tech Line and we checked for proper voltage at the controls as well as with the the door position and amperage draw. We need to change the Invertor board and magnetron again. They have been experiencing some bad parts on this model. SR#7731060625. Parts ordered. I informed customer earliest date would be 7July 2021; ordrng 1 W10217711 (Invertor) and 1 W11346197 (Magnetron)
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near San Antonio, TX 78209
Sebastian
Job Details: 06/22/2021
Replaced a fuse and switches and found that unit still pops as soon as you plug it in cannot find the source of the short ordering heating parts along with noise filter and several fuses now that I know that the unit cannot even be plugged in without popping a fuse. Filter board shows available at vendor park seem to reach out this is the main part I want to change first; ordrng 1 W11325604 (Inverter) and 1 W11226475 (Mag) and 1 W10591655 (Filter noise) and 1 W11196485 (Control) and 5 W11188752 (Fuse)s
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Corpus Christi, TX 78413
Jim
Job Details: 06/22/2021
"Customer states that washer is not completing a cycle. Enter diagnostics, pull codes. F8E1 (long fill), and F0E3 ( oversuds). Calibrate washer and test. Washer working as designed. No parts needed."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Corpus Christi, TX 78410
Jim
Job Details: 06/22/2021
"Customer states that dryer is giving her an error about choking off air. Can not recreate error. Check error codes, F2E1 (stuck key) was only error found. Ran key test, all keys good. Cleared error. No other faults found."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Corpus Christi, TX 78414
Adam
Job Details: 06/22/2021
Customer complaint of unit leaking during cycle. Inspection of unit shows water housing has crack/split which is causing water to drip down the back of the unit onto the floor during fill cycles. Customer does not wish to continue with repairs unit is out of warranty. Issue resolved
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
Adam
Job Details: 06/22/2021
Sr#7731068363. Install components tested unit issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 06/22/2021
Inspection of unit shows inner door panel has a discoloration/rust spot right next to door latch on the left-hand side. Replace inner door and vent gaskets to resolve issue. Whirlpool has given concession for this job for Parts and labor. Have not set return date pending part arrival; ordrng 1 W11098822 (Inner door) and 1 W11184028 (Gasket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78410
Jim
Job Details: 06/22/2021
"Customer states that washer will not go into clean washer mode. Check codes, no codes found. Calibrate washer. Run Clean Washer mode, no problems found. Discussed load limits and problems with small loads balancing."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
John L.
Job Details: 06/22/2021
"F7E6 motor speed fault no other errors pulled. Checked under unit, issue with actuator. Replace to resolve.; ordrng 1 W10815026 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Corpus Christi, TX 78412
John L.
Job Details: 06/22/2021
"Installed new icemaker, verified when icemaker called for water no leaks. Issue has been resolved."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78414
John L.
Job Details: 06/22/2021
"Inspected unit, found top to have popped and split. Will need to replace cooktop to resolve issue.; ordrng 1 W10796748 (cooktop)"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Taft, TX 78390
Michael
Job Details: 06/22/2021
"Takes too long to dry per customer and doesnt maintain the heat. F2E1 stuck key error code, cleared error code, ran the appliance, its heating properly and has good airflow, the relay on the control doesnt sound normal. Ordered the control, please reschedule when the part comes in. ; ordrng 1 W11531525 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78411
Adam
Job Details: 06/22/2021
Installed water valve and pestle calibrated unit ran verification cycle no leaks issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Corpus Christi, TX 78411
Adam
Job Details: 06/22/2021
Installed latch in springs tested unit issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Corpus Christi, TX 78411
Adam
Job Details: 06/22/2021
Installed harness tested unit issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/22/2021
Installed water valve calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 06/22/2021
Installed hinges lid and screws tested unit calibrated issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Robstown, TX 78380
Jim
Job Details: 06/22/2021
"F9E1 (slow/no drain) code. Put unit into diagnostic mode and check other codes. F1E2 (motor drive module overvoltage). Clear faults. Check hoses for obstructions, none found. Remove pump, check inside. Zipper head hung up in pump. Replace pump. Put in diagnostics mode and test. Washer operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78415
Michael
Job Details: 06/22/2021
"No power per customer. F2E2 error code, cleared error code, ran the appliance, same issue. Ordered both the UI and control. Please reschedule the customer when both parts come in ; ordrng 1 W11419056 (Control panel) and 1 W11413569 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 06/22/2021
"Inspected unit, found issue to be with start switch. Unit will turn on when start switch is played with. Intervals in switch causing starting issues. Will need to replace start switch to resolve issue.; ordrng 1 W10446920 (switch-pts)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Port Aransas, TX 78373
John L.
Job Details: 06/22/2021
"Inspected unit, found compressor on unit to be extremely hot. Check pressures on unit, pressures indicating that compressor has seized up. Also found that unit had very little Freon. Unit was equipped with a UV dryer, use UV light to detect for leak. Leak found in evaporator. Will need to replace compressor and evaporator on this unit to resolve issues.; ordrng 1 W11100924 (compressor) and 1 W10313899 (evaporator) and 1 W10276647 (motor evaporator)"
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Corpus Christi, TX 78410
Jim
Job Details: 06/22/2021
Install filter housing. Look at flow across evaporator plate. Flow is better than before. Icemaker operating as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bishop, TX 78343
Adam
Job Details: 06/22/2021
Installed actuator tested components calibrated unit brand verification cycle issue result
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78411
Michael
Job Details: 06/22/2021
"This a RAC Appliance, the customer said it builds up ice on the vent sometimes and you can hear the fan hitting. Looked at the back wall in FC, the evaporator isnt freezing over, saw signs of ice cycle/ frost on the vent cover. This is due to over filling the FC blocking the air vent, not allowing the air to flow properly, temperatures are normal, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 06/22/2021
"Inspected unit, watched unit make a sheet of ice to see formation and size. Ice formation is slow, and sheet produced is thin. Ran tests on components, found issue to be with evaporator. A hiss can be heard coming from evaporator, most likely a leak. Will need to replace evaporator to resolve issue.; ordrng 1 W10218037 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/21/2021
Our customer is having problems with the freezer freezing. The temperature in bit the RC and FC is 37 F . Model Number: WRX988SIBM01 Serial Number: K42908083. I found that the freezer door switch is sticking and will need to be replaced. The UI is also faded and has the temperature Sensors. I called DH to confirm. Our customer would prefer to try and buy the parts himself. I explained that the repair would come with no guarantee on parts. I provided the part numbers for our customer. He will call us when he secures the parts our decides to have us order the parts.; ordrng 1 W11384469 (Switch) and 1 W10789393 (UI)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model UN324A-1A
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 06/21/2021
After previous visit. Determined that issue was the start relay and overload. I had ordered a compressor for this job. I spoke with a Scotsman Gil. Distributor in our area for commercial Scotsman is ADI per Scotsman Rep Gil Ramerez. 18-8979-41 over load and 18-1903-73 start relay ADI 210-828-4464 file warranty repair with ADI. Ordering overload and start relay; ordrng 1 18-1903-73 (Start relay) and 1 18-1903-73 (Overload)
Near San Antonio, TX 78238
Sebastian
Job Details: 06/21/2021
Accidentally added this call didnt mean to do so closing out
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS/XAA
Near San Antonio, TX 78266
Zachary
Job Details: 06/21/2021
"Installed evaporator fan motor and had it come on once vent cover was reinstalled. Freezer looked good upon arrival along with refrigerator evaporator, nice even frost on evaporator. Unit appears to be cooling properly now. No labor collected, included labor from installation of PCB & RC sensor, part was purchased by customer from Amazon."
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE97US0HB00
Near San Antonio, TX 78216
Shawn W.
Job Details: 06/21/2021
"I delivered the check from Whirlpool to Alyssa Brietzke at 439 Arch Bluff San Antonio, TX 78261 at 3:57 pm. Product Exchange Disposition eForm sent to parts department through courier.AE and SM contacted for procedures. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Chris S.
Job Details: 06/21/2021
Didnt have part in bin and have to reorder lid lock. Rescheduling for 7/8 ; schdld next appmnt for 7/8 THU !
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/21/2021
"Replaced inverter, magnetron, and humidity sensor. Powered on unit, still getting inverter error. Found issues with the wiring to the inverter. Reordering inverter. Ordering magnetron thermostat and wiring.; ordrng 1 W11325604 (Inverter) and 1 W11325605 (Harness) and 1 W11356968 (Harness) and 1 W11233913 (Sensor)"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMHS120ESS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/21/2021
"Issue was a no heat microwave. Replaced all parts ordered, unit tested good."