We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78252
Daniel
Job Details: 01/12/2023
Customer reported unit not functioning at all. Upon arrival found unit would not turn on at all. Checked outlet with outlet tester and outlet tester stated hot ground. Outlet was not giving voltage at all either. Customer had extension chord and we tested unit on another outlet and unit started up and fully functioned as it should. Added tie wire to drain hose under sink. Issue is faulty outlet. Recommended customer have an electrician come out and look at outlet. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78249
Garry
Job Details: 01/12/2023
Customer complaint of washer shaking during spin. Confirmed customer complaint in diagnostic testing. Found Suspension showing signs of failure, Basket appearing to be out-of-round, and Gearcase shaft not true. Ordering Suspension (W11396716), Basket (W11513243), and Gearcase (W11449840) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11513243 (Basket) and 1 W11396716 (Suspension) and 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML35011KS0
Near San Antonio, TX 78258
Jim G.
Job Details: 01/12/2023
I verified an issue with the filter board however there was signs was damage to the main ACU. ; ordrng 1 W11443138 (Control) and 1 WPW10531156 (Filter)
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505EPA0
Near San Antonio, TX 78249
Garry
Job Details: 01/12/2023
Customer complaint of Leveling Wheel detached. Confirmed complaint and replaced Wheel (W11023674) and Screw (WP3351614) to address issue. Customer also cited play in door and that custom panel (cabinet facing) on door not properly lined up with kitchen cabinet doors. Found no excess play in door, but door leaning due to weight of panel. Door closing fully and operating as designed. Found no prescriptive means of adjusting alignment of door in any technical resources. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KODE900HBS00
Near Spring Branch, TX 78070
Zachary
Job Details: 01/12/2023
Ordering appliance expansion as well as additional control since its a double oven. This unit has been worked on before but there isnt history since full mod# wasnt dispatched. Customer says it shut off again in the middle of cooking. Tested and was unable to replicate. Ordering parts to potentially resolve issue.; ordrng 2 W11294389 (Appliance manager expansion)s and 1 W11294388 (Control)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Spring Branch, TX 78070
Zachary
Job Details: 01/12/2023
Replaced main control and finally able to get ovens to temp at 350 degrees. New issue has now risen with the blower cool down process. Unable to ever test and see this issue before since ovens never worked. Per Technical Service Pointer #: W11498555 Action Required: Mandatory Release Date: December, 2020 - KitchenAid, JennAir FSR Oven Cooling Fan Noise Improvement. Ordering thick foam tape and another set of blowers to resolve new issue.; ordrng 1 W11317945 (Appliance manager expansion) and 4 W11175143 (Foam tape)s and 2 W11248652 (Blowers)s
We serviced a
JENN-AIR RANGE
Model JES1450FB1
Near San Antonio, TX 78254
Garry
Job Details: 01/12/2023
Customer complaint of F2E1 error code and malfunction of RR Surface Burner. Confirmed customer complaint and validated fault codes and found RR Infinite Switch shorted and damaged beyond service. Knob welded to cam of Switch and requires replacement. Rescheduling Console and ordering RR Infinite Switch (W10911303), 4 Bezels (W10663811), & 4 Knobs (W10505762) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10911303 (RR Infinite Switch) and 4 W10663811 (Bezel (Black))s and 4 W10505762 (Knob (Black))s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cibolo, TX 78108
S
Job Details: 01/12/2023
Upon arrival I serviced the unit yesterday. Tested unit again and unit functions as designed. No further issues at this point.
We serviced a
AMANA MICROWAVE OVEN
Model AMV2307PFS3
Near Cibolo, TX 78108
S
Job Details: 01/12/2023
Upon arrival customers stated they were switching the light bulb and the entire unit shut down. Tested unit and verified that the fuse had blown. Replaced faulty fuse with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
S
Job Details: 01/12/2023
Upon arrival customer stated unit would turn on while the unit was not activated. Tested unit and found that the f6e4 motor error code popped up. Tested unit and noticed no water was getting into the unit. Ordering 1 W11175771 water valve for the return visit. I do have the sump and motor assembly to replace on the next visit as well. ; ordrng 1 W11175771 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Universal City, TX 78148
S
Job Details: 01/12/2023
Upon arrival customer stated unit would not reach proper temps. Units rc was 44 degrees rather than the 35 the unit was set to. Freezer was at 22 degrees rather than the 2 degrees unit was set to. Checked evaporator and noticed the ball of ice on the evaporator pointing towards a restriction in the SS systems. Ordering 1 W11574734 compressor, W11504431 compressor to condenser, W11504415 suction tube to condenser, W11506621 charging tube to compressor, W11506635 tube to schrader valve, and capillary tube W11504447 to resolve issue. ; ordrng 2 W11504431 (Condenser to compressor)s and 1 W11574734 (Compressor) and 2 W11504415 (Suction tube to compressor)s and 2 W11506621 (Charging tube to compressor)s and 2 W11506635 (Tube to schrader)s and 2 W11504447 (Capillary tube)s
We serviced a
WHIRLPOOL VENTHOODS
Model UXT4236ADS2
Near San Antonio, TX 78260
Jim G.
Job Details: 01/12/2023
The motor was open and control board faulty. Replaced motor a board is yet needed. ; ordrng 1 WPW10395126 (Motor switch)
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near San Antonio, TX 78242
Daniel
Job Details: 01/12/2023
Customer had stated she had outlets replaced by electrician. On last visit the control I installed kept the oven light on permanently and was not able to be turned off. Unit would still not fluctuate temperature properly also. Upon arrival replaced control. Light now turns on and off as needed. Tested unit in bake and broil and both igniters are igniting quick and properly and unit is now fluctuating temperature appropriately. Tested with thermal couple to ensure precise fluctuation in temperature. Looks like issue was faulty outlets and control. Issue now functioning as designed. Customer will call back if she has any issues in the future.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bulverde, TX 78163
Zachary
Job Details: 01/12/2023
Same issue as before bottom deli drawer with functional issues. Appears rivet did not hold up and unable to fix. Ordering entire assembly to resolve issue.; ordrng 1 W11243759 (Shelf with roller) and 1 WPW10396909 (Deli panel front)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0DS00
Near San Antonio, TX 78254
Garry
Job Details: 01/12/2023
Customer complaint of center Surface Burner not shutting off. Found issue to be cracked Knob. Customer to order part (WPW10594481) and self-install. Customer to request further service should assistance be required. Collected SC. Job complete. No leaks.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near San Antonio, TX 78260
Zachary
Job Details: 01/12/2023
Checked refrigerator, issue is ice bin stuck and unable to remove and broken causing plastic pieces in ice. Used the steamer and was able to remove. Plastic was cracked and broken on bin. Also, found that all top lights and FC LED modules to be out. Tried jumping all of the LEDs to figure out if its only 1 or 2 out. Seems to be at least 3. Ordrng 1 WPW10347093 (Ice bin) and 1 W10695459 (FC LED module) and 1 W11239944 (RC LED modules) and 2 W10695459 (RC LED module)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Garry
Job Details: 01/12/2023
Arrived to learn from customer that WPL had scheduled Element Update with another local service provider, but SP never showed or contacted customer. Found out-of-date Element with brass bushings installed in unit. As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time. Photos attached.
We serviced a
JENNAIR OVEN ELECTRIC (S
Model JJW2430DS02
Near Boerne, TX 78006
Sebastian
Job Details: 01/12/2023
Customer showing error code for UI stuck button only fix for this is to change the UI sending customer a quote in for the UI so that they can contact Daniel to see if they can get it covered.. did this over the phone service fee and labor would be due if Custamer does get authorization for the part; ordrng 1 W11236887 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78253
Garry
Job Details: 01/12/2023
Customer complaint of F9E1 error code (Long/No Drain) and washer inoperable. Found issue to be open in Harness to Drain Motor. Offered customer option to repair Harness or to replace it, and repair was the decision. Spliced Harness and returned unit to operation. Machine now functioning properly and successfully completed diagnostic cycle. No leaks and no error codes. Job complete, unit is good to go. No further issues at this time. Collected SC.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near San Antonio, TX 78260
Zachary
Job Details: 01/12/2023
Replaced control panel and tested. All buttons now working properly. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Converse, TX 78109
S
Job Details: 01/12/2023
Upon arrival replaced faulty dispenser assembly. Water leak still persisted. Ordering 1 W11246872 faucet switch, dispenser bezel W11375989, and dispenser drawer to resolve final issue. ; ordrng 2 W11246872 (Faucet switch)s and 2 W11375989 (Faucet bezel)s and 1 W11239953 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Jim G.
Job Details: 01/12/2023
I verified proper function saw lack of rinse aid. Advised to use regularly.
We serviced a
KITCHEN AID DISHWASHER
Model KUDC10FXSS3
Near San Antonio, TX 78261
Zachary
Job Details: 01/12/2023
Replaced float switch gasket and tested dishwasher. Leak is now resolve. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 01/12/2023
I verified a motor failure. We will need to wait until the part arrives. Part is OOS. Please scheduled asap. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/12/2023
I verified an overflow flooding condition error (F8E3) due to an faulty valve. Replaced valve. Issue is resolved.
We serviced a
WHIRLPOOL WALLOVEN
Model KOCE500ESS11
Near San Antonio, TX 78255
Sebastian
Job Details: 01/12/2023
Found terminal box melted bad connection made recommending a customer gets an electrician to replace this with a plug
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/12/2023
Replaced lower gasket. Tested and fixed leaking issue through a diagnostic cycle. Customer is going to monitor on an actual cycle. New issue to my attention is no heat. Tested continuity of heater and harness going to control and checked good. Ordering control to resolve heat issue. Part shows OOS nut 49 at vendor. Will have to schedule when available. Rescheduling outer gasket.; ordrng 1 W11506012 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Garry
Job Details: 01/12/2023
Customer complaint of microwave steaming more than usual when cooking potatoes and burning smell. Burning smell apparently verified by previous tech. Arrived to find unit disconnected from power. Verified voltage supply and polarity. No signs of arcing in cabinet. Uninstalled unit and removed shell. Visual inspection of the unit found absolutely no evidence of burning and no smell. Placed tap-cold water in cook for 1 minute and found temperature of water at 136F upon conclusion. Ran 6 2-minute cooks on tap-cold water and found all cook cycles successfully completed without incident and/or smell. All HV components checking good electrically. Blower fan operational. Detected no smell in fan output. Consulted with WPL Techline (SR# 7735478876 Rob) to certify machine functioning as designed. Advised customer to use and monitor. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS20
Near Kerrville, TX 78028
Drew
Job Details: 01/12/2023
Upon arrival attempted in install trim kit. New service pointer has been created the month for this unit. New service kit available. Ordering new kit. All 3 parts show psp or OOS items. ; ordrng 1 W11312201 (Trim) and 2 W10420960 (support)s and 1 W11598162 (Hardware)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET9FTTXLQ11
Near Kerrville, TX 78028
Drew
Job Details: 01/12/2023
Upon arrival replace inlet valve, tested unit multiple times. No leaks no further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Drew
Job Details: 01/12/2023
Upon arrival replaced harness and ice maker for freezer. Need correct inlet valve ordering valve. ; ordrng 1 W11482025 (Valve)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Kerrville, TX 78028
Drew
Job Details: 01/12/2023
Upon arrival replaced lights on top, didnt resolve issue. Replaced freezer light, didnt resolve issue. Installed control and fixed issue. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Kerrville, TX 78028
Drew
Job Details: 01/12/2023
Upon arrival replaced gearcase, stator, rotor, slider, clutch, agitator, and acu to resolve issues. Tested unit multiple times verified no noise issues and all functions working as designed. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Center Point, TX 78010
Drew
Job Details: 01/12/2023
Upon arrival replaced acu, splutch, and capacitor. Attempted test unit which was now actuating the wash for a few turns then stopped, received f7e5 error code. Replaced motor and gearcase. Tested again and wash was working fully now but not spin. Replaced an actuator from ts. Tested unit and unit passed successfully. Tested a few more times sns no further error codes or issues arise ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78261
Jim G.
Job Details: 01/12/2023
I replaced faulty console. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Garden Ridge, TX 78266
Jim G.
Job Details: 01/12/2023
Water line was shut off. I turned it back on. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Skidmore, TX 78389
Adam
Job Details: 01/11/2023
Unfortunately I am unable to separate Splish assembly from gear case lock thread on bolt during original repair is definitely doing its job bolt has been stripped almost completely away. Normally this would not be an issue but unfortunately I do not have another cam assembly to replace the existing one. Reschedule gear case And order new cam.; ordrng 2 W10721967 (drive pulley)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mathis, TX 78368
Adam
Job Details: 01/11/2023
Customer states water valve was off But unit started on its own. Inspection of unit shows immediately as power Was reapplied to unit drain pump kicked on. Testing all the other function showed no issue. Confirm pre-screen order of control board as well as drain pump. This particular unit has two separate work orders one for control board and drain pump the other for water valve. Please send me out with parts for both orders.; ordrng 1 W10775446 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Odem, TX 78370
John L.
Job Details: 01/11/2023
Vacuumed SS lines, recharged with refrigerant 53g should be accurate as new recovery valve holds to refrigerant cans securely without leakage. Issue resolved.
We serviced a
WHIRLPOOL FREEZER
Model WRT348FMES04
Near Port Aransas, TX 78373
John L.
Job Details: 01/11/2023
Placed amperage meter on line and turned unit on, compressor attempts to run but only buzzes loudly. Compressor has seized, this shows in amperage pull during attempted start and run. At start up compressor pulls 10A then steadies at around 8A before compressor cuts out. Will need to replace compressor to resolve issue with this unit.According to service bench unit has a 60 month P/L warranty on SS; ordrng 1 W11358352 (Compressor)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Victoria, TX 77904
Michael
Job Details: 01/11/2023
All the ignitors stay sparking when the FL burner is turned on. Removed the cooktop and installed new spark module, tested before putting back in place. The ignitors are no longer sparking when the burner is on, all are working normal, put the appliance back in place and tested again, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 01/11/2023
Customer states refrigerator constantly Tripping breaker causing unit to turn off. Spoke with tech line to troubleshoot issue because I know it has been a problem in the past with unit being plugged into GFI Breakers. After discussing the tech line the issue and a known history for this problem have decided to replace both heating element as well as harness and hopes to resolve issue.; ordrng 1 W11314499 (Harness) and 1 W11340898 (Heater) and 1 W10847853 (Switch)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Victoria, TX 77904
Michael
Job Details: 01/11/2023
Installed new suspension, calibrated and tested the spin cycle manually, the appliance is spinning and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Corpus Christi, TX 78412
John L.
Job Details: 01/11/2023
F7E5 shifter error. Attempted to replace shifter, issue remained after installation. Tested individual components to determine cause of issue. Found when motor is energized, unit powers off and starts back up into lid lock unlock. Tested again with motor unplugged and control never shut down. Unit looks to have a short in motor, motor will need to be replaced as well as control as short may have effected panel. It is also possible the short may have caused issues with lower harness. Ordering motor, control and harness to resolve issues with unit.; ordrng 1 W11578565 (Control) and 1 W10903238 (Harness), used 1 W10913953 (ACTUATOR) from stock, ordrd 1 W10623547 (motor-drve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Goliad, TX 77963
Michael
Job Details: 01/11/2023
The customer said the appliance was making a loud noise and thought the vent wasnt working. I started the with a glass of water for 30 seconds, its making a loud noise but heating properly, sounds like the fan motor is locked up. Removed the mw with assistance and replaced the fan motor, put the cover back on and tested it before putting it back up. The blower is now coming on and working normal, put the mw back in place and tested again with a glass of water, the appliance is heating and working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 01/11/2023
Inspected unit, found no power to unit. Pulled unit out, found cord came unplugged when unit was installed. Plugged unit back in and unit has regained function. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Goliad, TX 77963
Michael
Job Details: 01/11/2023
The customer said it worked great for about 4 weeks from the previous visit but then the lid lock was acting up and not allowing a wash cycle. Found F5E1 lid switch fault-lid is up, F7E9 locked rotor. Tested the lid lock, working normal, tested agitation and spin cycle manually, working normal, rotor isnt locked up. I ran a diagnostics test, it completed with no issues or error codes. I went ahead and installed a new latch, its possible it may not be communicating with control periodically throughout the wash cycle causing the issue. Calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Runge, TX 78151
Michael
Job Details: 01/11/2023
When I tested the ice maker after completing the rotation and filling with water it was leaking from the right front corner causing ice to block up. The ice maker needs to be replaced. Some of the led lights are also out, the module in the FC would need to be replaced, went ahead and ordered the module, the customer said he may consider repairing it also. ; ordrng 1 W10886939 (Ice maker) and 1 W10695459 (Module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Zachary
Job Details: 01/11/2023
Found bad heating element but couldnt find S-code for repair. It caused a leak and customer had to replace floor and cabinetry. Replaced heater with faulty bushings, checked and had no error codes and put through diagnostic cycle. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Zachary
Job Details: 01/11/2023
Called ahead, customer is expecting service for a freezer door not the dishwasher. Customer and office will be in contact to get it red is patched properly.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near San Antonio, TX 78232
Zachary
Job Details: 01/11/2023
Checked dryer, issue is no heat. Found L2 not receiving power. Have a loose outlet. Adjusted and installed tie-wire. Unit is now working as designed. No other issues or error codes found. Recommended getting a licensed electrician to replace outlet.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78244
S
Job Details: 01/11/2023
Upon arrival customers stated unit would. It work and showed the f7e1 error code. Tested unit and verified that the unit would not agitate or spin. Removed pulley shield and noticed the gear case leaked oil to the harness and capacitor. Ordering 1 Lower harness W11405458, gear case W11449840, and capacitor W11162560 to resolve issue. Requesting double labor for removal and reinstallation of gear case. ; ordrng 1 W11405458 (Lower harness) and 1 W11449840 (Gear case) and 1 W11162560 (Capacitor)
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78232
Jim G.
Job Details: 01/11/2023
I verified a faulty infinite switch. I replaced switch. Issue is resolved. Collected payment.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near San Antonio, TX 78248
Jim G.
Job Details: 01/11/2023
After a diagnostic. Test the machine presented an F6E3 (acu communication error)fault code. I also verified continuity issues with the lower harness. As well as a faint oil leak from the transmission which will need to be replaced as well. Some parts are OOS. Please schedule asap. ; ordrng 1 W11568984 (Lower harness) and 1 W11624943 (Acu) and 1 W11449841 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78231
Jim G.
Job Details: 01/11/2023
I verified proper function. Unit requires rinse aid. Advised customer to include this in the routine. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near San Antonio, TX 78230
Jim G.
Job Details: 01/11/2023
I verified a cracked icemaker which is in turn leaking. ; schdld next appmnt for 1/18 WED !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Saint Hedwig, TX 78152
S
Job Details: 01/11/2023
Upon arrival checked units harness through the control and verified that I had a OL on the yellow wire connected to the hood lamp. Uninstalled unit to replace the main harness. Replaced faulty harness with new. Reinstalled unit back into cavity. Tested unit and unit now functions as designed. No further issues at this point. Requesting double labor for the help of my assistant.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78251
Sebastian
Job Details: 01/11/2023
Confirmed voltage from control 5 V DC indicating bad UI replaced UA to resolve unit came back up did button function test and tested all features of the unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cibolo, TX 78108
S
Job Details: 01/11/2023
Upon arrival customer stated units ice maker would not make ice. Tested ice maker in diagnostic mode and found that the ice maker was stuck in the home position and would not rotate. Ordering 1 W11457039 ice maker to resolve issue. ; ordrng 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cibolo, TX 78108
S
Job Details: 01/11/2023
Upon arrival customer stated unit would leak with and without use. Tested unit and verified that the water connections were not tightened to spec. Retightened hoses to spec. Tested unit and unit now functions as designed. No further issues at this point
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near San Antonio, TX 78240
Jim G.
Job Details: 01/11/2023
I verified proper function. I tested unit thoroughly. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78232
Zachary
Job Details: 01/11/2023
Found unit to have a cracked inlet valve. Replaced valve and tested. Standalone icemaker is now working as designed. No other issues or error codes found.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 01/11/2023
I reinstalled the valve. There was yet another loose tube.
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Schertz, TX 78154
S
Job Details: 01/11/2023
Upon arrival customer stated units stove elements and oven did not work. Removed unit from the cavity and checked incoming power form the wall and unit. L1-n 120 volts. L2-n 13.1volts. L1-L2 87.5 volts. The issue is the unit is not getting enough power to turn on the elements or oven. Ferried a faulty wall outlet. Advised customer to get an electrician to replace the outlet. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW01
Near San Antonio, TX 78250
Sebastian
Job Details: 01/11/2023
Inform customer before arrival that it appears that most of the parts on this unit are discontinued especially ones related to the error code customer wanted to cancel
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival found a few lights out replaced with new lights per service pointer W11606409. Lights and labor covered under s code S84638. Collecting service call. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2023
Found dispenser to be operating normally explain how the concentrate tracing levels work with customer, and inform them that they need to switch to a concentrated so to get the desired effect. Instruct
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2023
Replaced main control with no change. Replaced FC evaporator fan motor harness and this resolved our issue. Refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2023
Found that the capacitor wire was not engage all the way on pushed into secure, check, capacitor, for good read and applied wire tie to further secure. ; ordrng 1 8567668 (Zip tie)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78249
Jim G.
Job Details: 01/11/2023
I verified a faulty door switch. Replaced part. Issue is resolved.. ; used 1 WPW10569603 (Door switch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Selma, TX 78154
S
Job Details: 01/11/2023
Upon arrival replaced ice bin, bottom coupling, and mounting plate with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Zachary
Job Details: 01/11/2023
Found bad heating element but couldnt find S-code for repair. It caused a leak and customer had to replace floor and cabinetry. Replaced heater with faulty bushings, checked and had no error codes and put through diagnostic cycle. Dishwasher is now working as designed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS04
Near San Antonio, TX 78259
Zachary
Job Details: 01/11/2023
Oven does not have mod#ser#. Found thermal fuse bad. Unit is completely dead. Cannot order correct part without correct model#. Customer will contact warranty to figure out situation. Will need both control board and thermal fuse but part#s need to be verified based off of actual mod#. Had one in van but isnt compatible. Based off the info we have the thermal fuse is not compatible either. Customer will contact upon calling warranty company to determine how to proceed forward.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Jim G.
Job Details: 01/11/2023
I picked up the duplicate part sent to customer.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78245
Garry
Job Details: 01/11/2023
Customer complaint of new clothing pilling after emergence from washing machine. Found rough patches on Basket and Washplate. Ordering Basket (W11178227) & Washplate (W10902814) to address issue. Parts show OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11178227 (Basket)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB0
Near San Antonio, TX 78245
Garry
Job Details: 01/11/2023
Customer complaint of RR Surface Burner always hot. Arrived to diagnose unit and determined unit OOW. Advised customer that, as we have no coverage authorization from manufacturer or 3rd-party service plan, customer would be financially responsible for Service Call Fee and any required parts and/or labor. Customer halted todays appointment and advised they would contact WPL for authorization. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near San Antonio, TX 78253
Garry
Job Details: 01/11/2023
Customer complaint of Fan coming on randomly and microwave not cooking normally. Previous tech diagnosed as failure of Electronic Control. Confirmed failure of Control and replaced Control (W11342846) to complete. Found replacement Control defective with shorted triac to Fan. Additional troubleshooting discovered failure of Fan and corresponding Harness. Confirmed all findings with WPL Techline (SR# 7735475233 Kirt). Ordering Fan (W11441128), Harness (W10814463), & Control (W11342846) to address issues. Parts showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11342846 (Electronic Control) and 1 W11441128 (Blower Fan) and 1 W10814463 (Main Harness)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Garry
Job Details: 01/11/2023
Customer complaint of upper Rack not staying on tracks. Replaced 4 Wheel Assembly Mounts (W10888592) and 2 Wheel Assemblies (WP8575897) to address issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG WASHER
Model WF45N5300AW/US
Near Boerne, TX 78006
Sebastian
Job Details: 01/11/2023
Labor 89 sensor 65.24 went to confirm last technician diagnosis error codes present or a door lock. Error code in the door. Lock is functioning by design and the 8C one error code pertaining to the MEMS sensor. Confirmed good feed from the control to the sensor reading 3.3 V as per pictures and info on Samsung app. Concluding that the control board is not the issue causing this error code. It would be the sensor ; ordrng 1 DC93-00278A (Mems sensor)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78245
Garry
Job Details: 01/11/2023
Customer complaint of DW Door falling open and no dispensing of RinseAid. Ordering 2 Friction Pads (WP8268961), 2 Bushings (WP8268990), 2 Balance Springs (W10337934), Left Hinge (W10274922), Right Hinge (W10274921), Electronic Control (W10906422), & Dispenser (WPW10428217) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 2 WP8268990 (Bushing)s and 2 WP8268961 (Friction Pad)s and 2 W10337934 (Balance Spring)s and 1 W10274922 (Left Hinge) and 1 W10274921 (Right Hinge) and 1 W10906422 (Electronic Control)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near San Antonio, TX 78245
Garry
Job Details: 01/11/2023
Customer complaint of range powering down at random intermittently over past year. Inspected Harness and found questionable aspects of condition. Replaced Harness. Returned to service and found issue persisted. Replaced Console (W11335274) & Console Harness (W11207123) to address issues. Reassembled unit and found normal operation within it preheating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near San Antonio, TX 78261
Zachary
Job Details: 01/11/2023
Found washer with valves cut off. Turned valves on and tested. Unit now working as designed.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/11/2023
Checked washer, issue is not draining properly. Checked drain catch and only found a quarter and nickel. Tested and unit appeared to be working as designed. Customer was told to get 2nd appliance rate svc from 08 and we are supposed to be back for refrigerator inlet valve. Customer may call in for bellow replacement.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near San Antonio, TX 78233
S
Job Details: 01/11/2023
Upon arrival customer stated that unit would make a loud sound when the vent fan was engaged. Tested unit and verified that the blower fan was faulty and scraping against a panel. Ordering 1 W11441128 motor fan to resolve issue. Part is oos. Needing to remove and reinstall unit from cavity. ; ordrng 1 W11441128 (Blower fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Universal City, TX 78148
S
Job Details: 01/11/2023
Upon arrival customer stated unit would not dispense ice. Tested unit and verified a stripped yoke on the motor shaft. Ordering 1 W10465946 washer, 63052A001 yoke, and W10884561 motor dispenser to resolve issue. ; ordrng 1 W10465946 (Washer) and 1 63052A001 (Yoke) and 1 W10884561 (Motor dispenser)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near San Antonio, TX 78245
Garry
Job Details: 01/11/2023
Customer complaint of dryer drum not turning when unit under load. Found issue to be failed Start Capacitor on Drive Motor. Replaced Motor (W11209428) to address issue. Returned unit to service and found operation normal. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival verified air flow issue, while unit was hooked up it wouldnt allow proper air flow according to dryer vent test. While undone the airflow was fine according to test kit. Replaced moisture sensor assembly in case customer still had issues. Customer not here to sign waivers or anything. No further issues at this point
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ/A2-11
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival found unit with torn boot. Ordering boot to resolve leaking issues ; ordrng 1 DC97-16140P (Boot)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
S
Job Details: 01/11/2023
Upon arrival customer stated unit would make a scraping noise while the unit was on. Tested unit and verified issue. Noticed the rear panel and chute had a massive dent. Replaced motor, wheel, and wheel assembly. Reassembled unit and units issue persisted. Having to order the 280043 rear panel and W11117429 chute to resolve issue. ; ordrng 1 W11117429 (Chute) and 1 280043 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Boerne, TX 78006
Sebastian
Job Details: 01/11/2023
Found that the inner door has a ding on it, ordering the inner door along with the deflector in the dispenser in case there is damage cars to the plastic on uninstall; ordrng 1 W11637956 (Door inner) and 1 W10861000 (Dispenser) and 1 W11613487 (Deflecter)
We serviced a
KITCHEN AID RANGE
Model KDRS407VSS04
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival spoke with customer she didnt want to proceed with repair due to cost of part.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Boerne, TX 78006
Sebastian
Job Details: 01/11/2023
W11544031. Sr 7735469932. 8665505136Surface temperatures of the glass when heated up at 450? for about half an hour got up to about 160? confirmed with Tech Line that temperatures fall within spec unit is still too hot for a customers concern. They will go ahead and follow up with wp safety on their end , after I put in my report reported with Tech Line and safety line
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Boerne, TX 78006
Sebastian
Job Details: 01/11/2023
Unit working to spec closing out
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Replace inlet valve to resolve leaking issues. Tested no leaks present. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
S
Job Details: 01/11/2023
Upon arrival customers stated unit made a loud clicking noise. Tested u it and found the F7e7 and f7e3 error codes. Put unit into diagnostic mode Wuxi test and the unit would not agitate or spin in component activation as well. Removed rotor and noticed oil through gear case components. Ordering 1 W11185701 gear case, W10905022 clutch, W10905025 slider, and W11419171 control to resolve issues. ; ordrng 1 W11185701 (Gear case) and 1 W10905022 (Clutch) and 1 W10905025 (Slider) and 1 W11419171 (Control)
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival checked temp sensor which still showed within specs. Installed control, tested temps. 376, 317, 363, 326, 366 where the temps I received putting an avg of 349.6 which is well within specs. No further issues at this point
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XS00
Near Fredericksburg, TX 78624
Drew
Job Details: 01/11/2023
Upon arrival customer stated the back left burner overheated and cracked the glass, didnt call initially. Used it more and the glass cracked all the way so they called it in. Verified break is Right above module. Checked induction module and showed fine. No further issues at this time.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near San Antonio, TX 78209
Garry
Job Details: 01/11/2023
Contacted customer en route to advise of eta and discuss todays Service Call. Customer habitually cleaning unit with nickel-safe cleaner but was under impression that additional acid-cleaning was possible. Informed customer that, aside from standard cleaning procedures outlined in Use & Care Guide, I was unaware of another prescriptive cleaning methodology. Customer advised that shes already performing services we would perform and therefore does not need us to make todays visit. Reminded customer that were always available should she change her mind or should she have issue with any of her home appliances. Job complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Alamo Heights, TX 78209
Garry
Job Details: 01/10/2023
Customer complaint of F2E1 Error code and inoperable Double Wall Oven. Confirmed customer complaint upon previous visit and diagnosed as failure of Console. Replaced Console (W11236888) to address issues and programmed unit. Tested preheat on each cavity and found temperature of 350F achieved in appropriate length of time. Elements heating and cycling properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near San Antonio, TX 78258
Jim G.
Job Details: 01/10/2023
Start device replaced previously. Issue is resolved. Compressor is now functional.