We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Issue was low flow issue. Replaced dispenser kit with valves to resolve issue. Unit tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Replaced thermal fuse and tested as needed. Everything functioning properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 10/13/2021
That unit is pulling low amp draw .5 .6 Found that the unit compressor is not ohming out correctly showing odd combination of numbers found that the unit has been on for at least an hour showing no frost pattern whatsoever customer has a bad compressor and no refrigerant gave a quote exceeds cost of new units.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS
Near San Antonio, TX 78255
Colton B.
Job Details: 10/13/2021
Customer reported light staying on when door is closed. After inspection found no error codes and door closing properly. Instructed customer to follow through with hand when closing microwave door. Customer also mentioned issues with display that seemed to resolve themselves after he put new breaker. Will call back if issues with display return
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Zachary
Job Details: 10/13/2021
Checked OTR MW, light indeed would not turn off. Discovered LED bulb installed. Told customer this is a common cause of the issue. Installed factory incandescent bulb. Would not turn on. Replaced microcomputer and tested. Light now working properly. No other issues or errors found. OTR MW is now working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 10/13/2021
Installed cooktop to fix the crack. Went to install a new blower, but ran into some problems. There is no vent into the floor, I dont see how we make this motor work with the current set up. Called NR who said to tell customer to have installers back out. We cannot install a new blower with a wall vent. Leaving all blower parts with customer for the installers.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Jim G.
Job Details: 10/13/2021
I verified several errors ranging from a speed fault (tachometer/actuator) which the actuator should alleviate. It appears there is a pressure sensor issue which is addressed by the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that evap fan making loud noise still. Found issue to be fan bracket need to be Secured. Secured fan bracket tested unit everything working properly podcast.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that freezer had frost around the front of freezer. Found issue to be screws for freezer door was not tightened and leaving a gap. Fixed screws to freezer door everything working as designed. yes to survey
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017AS -1
Near Schertz, TX 78154
Chris S.
Job Details: 10/13/2021
Went to replace control board to see if that fixes issue. It did not fix issue found it should be noise filter board to be problem ordering filter board and transformer just in case.
We serviced a
WHIRLPOOL RANGE
Model KECC607BBL02
Near Corpus Christi, TX 78404
John L.
Job Details: 10/13/2021
Inspected unit, no function on cooktop. Shut power to unit, restored power and all functions returned. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 10/13/2021
Installed the clutch and the stator, it didnt solve the issue, installed control, still didnt solve it. Got back underneath and moved the harness around, found a white wire had broken off of the drain pump connector. Made the repair at the harness connector and plugged it back into the pump, plugged the appliance in and I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77901
Michael
Job Details: 10/13/2021
Installed new lid, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid and appliance are installed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
The ice maker isnt making any ice now per customer. The appliance is cooling properly, 35 degrees in the RC and 0.6 in the FC, the appliance is cooling properly. E5 error code on the ice maker, bad thermostat. Ordered the ice maker, please reschedule when the part comes in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 10/13/2021
Inspected unit, found issue to be with small divot on side of door not allowing proper depression of switch. Installed new switch with longer throw and layered spacer for maximum activation of switch. Tested after modifications, and issue was resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Customer states back right burner will not turn on at all. Testing unit shows all burners are working as designed and there are no error codes on the unit. Further inspection of wire harness shows L2 not very tight. Tightened all connections taking voltage reading shows good. Re-tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
Installed the console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is responding and working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Inspection of unit shows error code for motor fault. Further investigation shows there is a service partner in regards to this issue and replacing the actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Call customer prior to arrival to confirm both address and purchase state of unit file shows as out of warranty. Customer states numbers I gave her are from an older unit the one that were here to look at is from March of this year but according to model serial number on file shows that the product is in fact out of warranty. Unfortunately customer is not available to provide me with receipts and gentlemen of the house was not very forthcoming with information he handed me a folder full of receipts with no information given. Call number on the file and customer states that she needs to have her son call her in order to get correct receipt. I relayed this information to the sun waited about 15 minutes but son never returned from back of room. I did inform them that the unit is out of warranty and if they can produce the receipt that shows the correct purchase date they can call back and reschedule
We serviced a
KITCHENAID ICEMAKER
Model KUIS18PNZB1
Near Port Aransas, TX 78373
John L.
Job Details: 10/13/2021
Inspected unit, found hairline fracture on reservoir which is causing slow drip. And filter assembly dripping when calling for water. Will need to replace lines and assembly to resolve.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/13/2021
Customer complaint of burners not staying at cost and temperature. I did explain to customer that the stove does fluctuate the heat in the burner For safety issues. Further inspection of unit shows no issue with the stove both oven and range work as designed. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
John L.
Job Details: 10/13/2021
Inspected unit, found a few issues. Tripped breaker, bad block terminal, and popped fuse. Replaced components and reset breaker. Tested after work was done, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Sandia, TX 78383
Jim
Job Details: 10/13/2021
Customer states that washer panel is not operating properly, and error F6E2 (communication error) showing on display. Clear codes, and restart, washer does not restart. Exchange console and test. F6E2 pops backup. Clear error and test in service diagnostics mode. Washer running as designed.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Mathis, TX 78368
Jim
Job Details: 10/13/2021
Customer states that burner on left side does not come on, and others cut off periodically. W11371990 is recommended by service pointer W11354284B and MAY improve performance, according to Chris at TechLine (SR7731977535). Please reschedule when parts arrive.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/12/2021
Unfortunately on my return visit customers son he tried to use the washer and were unable to open the lid. I did manage to get the lid open but unfortunately the strike was broken in the process and will have to order one to resolve that new issue. Reschedule drain pump and order and strike to resolve issue
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
Adam
Job Details: 10/12/2021
Install components calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ingleside, TX 78362
John L.
Job Details: 10/12/2021
Installed components, tested after installation. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78414
Adam
Job Details: 10/12/2021
Installed components tested unit issue resolved
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Robstown, TX 78380
John L.
Job Details: 10/12/2021
Ran unit, unit is making high pitched squealing. Opened up unit, found issue to be with rollers. Replaced and resolved issue.; used 1 4392067 (REPAIR KIT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 10/12/2021
Install UV dryer vacuum and charged Unit with 4.25 ounces of refrigerant. Unit is holding charge and pressures of equalized, unit is cooling issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Corpus Christi, TX 78408
Michael
Job Details: 10/12/2021
The customer said after I replaced the fan it worked great for a few hours, then it just stopped working, I checked voltage and I was only getting 99-106 VAC at the outlet inside motor hm and at the outlet where they plug in at the RV park.I called whirlpool tech line and spoke with Leon SR7731971953 and asked him if it would take at least 120 VAC to power it up, he said yes and that would be the issue. The customer powered on the general and I was getting 120 VAC at the appliance plug.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78405
Michael
Job Details: 10/12/2021
Doesnt spin water out of the clothes per customer. F8E1 no fill/long fill, F7E6 motor fault error codes, cleared error codes, looked underneath, found the actuator had popped out of the slider, defective part. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rockport, TX 78382
Michael
Job Details: 10/12/2021
Installed gearcase,shield,belt and cam. Calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/12/2021
Tested unit. Door not sealing. Found door hinge bent. Straightened out hinge. Door now sealing. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/12/2021
Installed new stoppers. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC7AS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/12/2021
Installed new control. Tested unit. No further issues during testing.Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78232
Zachary
Job Details: 10/12/2021
Checked washer, customer has already installed a new gearcase. Issue now is motor cam on drive motor, not the gearcase is stripped out. Found error code F7E1- basket speed fault. WP would not send him part for free without us diagnosing. Ordering part and force scheduling to swing by and drop part off.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Zachary
Job Details: 10/12/2021
Replaced console and tested washer. Found error code F5E2- lock error. Deleted and tested diagnostics cycle. Washer is now working as designed no other issues or error codes found.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/12/2021
Installed new motor. Tested dryer. Good heat. Good airflow. Good run. No further issues. Job complete. 90 day service warranty 1 year warranty for motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/12/2021
Tested unit. Not powering on. Good power supply. Found board is bad. Replaced control. Powering on. Unit heats. No further issues. Job complete.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Sebastian
Job Details: 10/12/2021
Change the wave guide, tested unit found that unit is no longer sparking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/12/2021
Replaced freezer door. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Shavano Park, TX 78231
Shawn W.
Job Details: 10/12/2021
I replaced the actuator, ran load size calibration and tested the agitate and spin in manual test mode. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW
Near Universal City, TX 78148
Chris S.
Job Details: 10/12/2021
Went to change out gear case and found that screw holding on protector on gear case was stripped need to order screw pushing customer through till Friday to get repair done.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2021
I installed the needed adapter kit. This should resolve our customers recent problem.
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/12/2021
I found that our customers top right led module was out. I replaced it with a new led module. Unit is now lighting as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
Chris S.
Job Details: 10/12/2021
Called customer and customer needs to reschedule he is not available.; schdld next appmnt for 10/27 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78237
Jesus C.
Job Details: 10/12/2021
Complaint is food freezing in fresh food section. Found baffle constantly rotating. Replaced air baffle. Now stays in position. No further issues. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78203
Jesus C.
Job Details: 10/12/2021
Install new wiring harness. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 10/12/2021
Replaced is the basket calibrated unit found no issues
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 10/12/2021
Customer stated that washer still shutting off mid cycle. Replaced control board and UI board. Didnt fix anything.Called tech line spoke with Leam SR 7731969904 is gonna send ticket to whirlpool engineering. And give me a call back 3-5 days. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
Our customers water dispense comes out at a trickle but dispenses 9 ounces in 8 seconds. Water pressure is fine. I called Austin, Senior Technician at Whirlpool. Concern was technical writer error on tech sheet. Resolved. I checked the voltage from the control board during dispense. Control board is fine. This unit will need a new water filter housing. Part ordered.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/12/2021
I uninstalled the cooktop from the cabinet and removed the top panel, burners and burner caps. I replaced the spark module and the electrode with wire. I tested and same problem. I replaced the burner and filed it down. Tested, same result. I replaced the cap kit and tested, no luck. I called ChrisSR#7731965531, Senior tech at Whirlpool. I explained all I had changed out and he directed me to change the orifice holder. I uninstalled and disassembled the unit again and replaced the orifice holder. I reassembled and tested. Same problem. I reinstalled the unit and called Whirlpool Tech Line once again to seek guidance and to document the problem. The spark module is not recognizing a flame at the left rear burner. I called Whirlpool Tech Line again to seek guidance and spoke with Drew. He was baffled as well and will be reporting to Engineering at Whirlpool. We both agreed the next step is to change the switch chain. I am ordering a power supply cord as a contingency Part ordered. I informed our customer of the next plan of action.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
This unit is in warranty. Our customer was concerned that the right burners were not lighting quick enough. I tested the burners and found that a few of the caps were not centered. I corrected this. This unit is fully functioning as designed now. Customer Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 10/12/2021
Customer stated that dishwasher was leaking. Ran test and checked underneath to see if I can see any leaking. Didnt find anything and everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near San Antonio, TX 78217
Chris S.
Job Details: 10/12/2021
Customer stated that dishwasher not draining. Found issue to be knock out was still in garbage disposal. Fixed knockout tester unit everything working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/12/2021
Icemaker replaced. Issue is resolved
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78249
Zachary
Job Details: 10/12/2021
Checked cooktop, customer concern was uneven flames from burners. Tested cooktop and flame distribution was perfect. All valves and starters working great. Cooktop is working as designed. Customer has not used gas in a long time and just not used to it. Uneven flames that she may have experienced is most likely when pots and vent hood fan is active and is causing air movement. Normal for gas and customer is appeased.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near San Antonio, TX 78229
Zachary
Job Details: 10/12/2021
Called ahead and spoke to customer. Apartments already resolved issue. Was plumbing separate from the unit. Customer said to go ahead and close out ticket.
We serviced a
STAND ALONE ICE ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/12/2021
I replaced the bin thermistor. Unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Converse, TX 78109
Zachary
Job Details: 10/12/2021
Went to replace control board to resolve issue and found infestation. Pictures provided. Called partner team and spoke with Will SR# 7731661433.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Zachary
Job Details: 10/12/2021
Replaced burner caps and burner heads. Actually had a noticeable difference for better. Range is now working as designed. No other issues or errors found.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 10/12/2021
Found that the unit had a lo flo Error code verified all functions are working on the unit change the oil pressure sensor and gave customer instruct on soap usage also cleared out the drain holes under the Bellows confirm that drain hose installation is good unit good to go
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78240
Sebastian
Job Details: 10/12/2021
Replace the control the display in the panel tested unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2021
Customer stated unit making new noise. Thought to be a bad bearing. Tested unit to find drum slightly warped causing the issue, as drum being warped is causing the uneven wearing of the rollers and pulley, bearings havent fully gone out. Unit would need new drum and drive assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2021
Last trip found faulty fill tube. Replaced fill tube. Unit now filling ice maker properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Douglas H.
Job Details: 10/12/2021
Last tech found faulty dispenser. Confirmed diagnosis. Replaced dispenser to resolve the issue. Ran unit for extended period of time for testing. Unit no longer leaking.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFO42FTX03
Near Olmos Park, TX 78212
Sebastian
Job Details: 10/12/2021
Customer had an issue with the door closing but they have since resolved it by removing the ice in the back that was causing the unit to not close all the way verify that customer resolve issue as they are not getting frosting anymore for contingency used steamer and make sure drain was 100% clear and also shot the gaskets to put some more life in them doors appear to be sealing well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 10/12/2021
Customer stated unit wasnt making ice and when was making ice only dispensing crushed ice. Found ice maker turned off, causing that issue. Found faulty solenoid. Replaced solenoid to resolve that issue, issue not resolved as finding solenoid not receiving voltage. Ordering ui board, dispenser harness and main control to resolve the issues.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SR
Near Boerne, TX 78015
Douglas H.
Job Details: 10/12/2021
Unit ice maker froze up. Used ice maker service kit to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78201
Sebastian
Job Details: 10/12/2021
Changed out the controls found that I am still not getting the proper amount of voltage call tech line and verify that I missed a thermostat that was hidden when I was troubleshooting in the back ordering thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/12/2021
Tested unit. Ice maker is producing ice. Ice bin is cracked. Will order new ice bin.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
I replaced the knob. The unit is now fully functional.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2021
Customer stated unit ice maker leaks into bin and freezes up. Found to be caused by low water flow caused by the water filter. Customer is using an RO system that doesnt need a filter. During inspection noticed that the water splashing caused damage to the ice maker. Replaced ice maker to resolve that issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Schertz, TX 78154
Zachary
Job Details: 10/12/2021
Opened up unit and found 3 spark modules thought would be just the 1. Called tech line and spoke with Robert SR# 7731964821. Suggested check polarity of outlet and found that neutral/power were flipped. Tested range on a correct wired outlet and issue resolved. Recommended customer get a licensed electrician to fix issue. Had installed spark module.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3830DP00
Near San Antonio, TX 78249
Jim G.
Job Details: 10/12/2021
I replaced console.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Converse, TX 78109
Chris S.
Job Details: 10/12/2021
Replaced console board microwave now heats up but light bulb doesnt turn on and wrong fuse to fix oven heating problem. Need thermo fix fuse. So ordering light bulb for microwave and oven fuse.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ01
Near Corpus Christi, TX 78410
Jim
Job Details: 10/12/2021
Customer states that Asurion is insurer for appliance. Until Asurion sends ticket, job is ON HOLD.;
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Corpus Christi, TX 78418
John L.
Job Details: 10/12/2021
Called Techline and spoke with Leon Explained issue with Techline and how issue is reoccurring as this is the second time the wash plate splines have been worn down. Techline suggests the only overloading unit would cause this issue. And replacement of the agitator would be needed to resolve issue.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Corpus Christi, TX 78412
John L.
Job Details: 10/12/2021
Installed component, tested unit after installation. Issue has been resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/11/2021
Model Number: KRFF507HPS02 Serial Number: KA0118449 DOP: 11 January 2021. This units fascia heater is missing the door cover and there fore is not functioning as designed. It came like this out of manufacturing. Part ordered.
We serviced a
KENMORE REFRIGERATOR
Model 253.4472311
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/11/2021
Customer stated he wanted to go through with the compressor repair have to re-order compressor. Compressor is out of stock right now. need salt system tech on return repair for a compressor. Customer paid for support part going to install it himself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 10/11/2021
Icemaker is out. Rescheduled as per tech absence. ; schdld next appmnt for 10/15 FRI !
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JEC9536BDS
Near La Vernia, TX 78121
Chris S.
Job Details: 10/11/2021
Customer stated that middle burner doesnt turn on completely. Found issue to be faulty burner.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78248
Jim G.
Job Details: 10/11/2021
Rescheduled per tech absence. ; schdld next appmnt for 10/18 MON !
We serviced a
JENN-AIR OVEN ELECTRIC [S
Model JMW9530DAS
Near La Vernia, TX 78121
Chris S.
Job Details: 10/11/2021
Customer stated that when she bakes food in the middle is still cool. Found issue to be faulty bake element and broiler element.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78223
Chris S.
Job Details: 10/11/2021
Customer stated that washer wasnt working at all now. Found lower harness wire broke going to drain pump. Ordering lower harness.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 10/11/2021
Rescheduled per tech absence. ; schdld next appmnt for 11/3 WED !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS02
Near San Antonio, TX 78257
Colton B.
Job Details: 10/11/2021
Customer reported oven not getting power. After inspection found thermal fuse was blown. Replaced with new thermal fuse and tested oven to make sure working correctly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78251
Sebastian
Job Details: 10/11/2021
Unit is infested warranty voided pictures attached explain situation to customer calling the customer that theyre likely better off getting rid of the infestation and getting a new unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jesus C.
Job Details: 10/11/2021
Complaint is food in freezer cover in ice. Found rails not pulling door shut. Will need new rails. Frost caused ice bin to seize up. Will need new ice bin.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/11/2021
This unit is currently out of warranty. Our customer had a problem with the unit washing. This unit is filling, washing and draining. However, the sump and motor is labored and about to go completely out. I ran diagnostics service cycle and received no errors. This unit will need a new sump and motor.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78251
Sebastian
Job Details: 10/11/2021
Unit showing no error codes drawn on it. Found all functions to be working as they should discover the customer had a load in there going that I was definitely going to be off balance showed customer how to load unit correctly to avoid this with the load that was in there presently after adjusting I was able to spin the unit and unit was spinning appropriate drum and basket look tight suspension appears to be good not bouncy customer was given authorization for diagnosis
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JV
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/11/2021
This unit is in warranty. COSTCO 1 additional year. I tested our customers unit by heating a cup of water. No heat. There were no errors in diagnostics. I have ordered the parts for certified heating repair and a few contingency parts.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Sebastian
Job Details: 10/11/2021
Use my leak detector could not replicate any kind of leak also used soap bubbles in the back opened up the top to visually check and stick meter up onto the manifold could not detect any leakage while unit is static also ran the gas discovered that the middle burner was not operating as it should and cleaned out unit found that it was now working but can still not detect any leaks reported with tech line just in case he customer to give us a call if they detect any kind of smell related to gas when unit is static
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cibolo, TX 78108
Zachary
Job Details: 10/11/2021
Checked washer, customer says front load walk. Tested washer found no error codes or other issue. Tested dampers response time and not very tight. Ordering dampers to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near San Antonio, TX 78266
Zachary
Job Details: 10/11/2021
Checked refrigerator, seems basically like same issue back in March called WP tech line and spoke with Rick SR# 7731960807. After our findings, ordering UI and icemaker assembly again.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3830DP00
Near San Antonio, TX 78249
Jim G.
Job Details: 10/11/2021
Rescheduled per tech absence. ; schdld next appmnt for 10/12 TUE !
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78216
Chris S.
Job Details: 10/11/2021
Replace control board went to test unit drain pump made a weird noise and started making a burning smell did not fix the issue. Found it should be faulty drain pump or a drain pump pushing customer through for next Monday.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78216
Zachary
Job Details: 10/11/2021
Replaced heating element. Gaskets were clearly compromised. Also, there is a service pointer on this issue now. Tested dishwasher and it is now working as designed. No leaks, or any other issues or errors found.