We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beeville, TX 78102
Jim
Job Details: 07/28/2021
Customer states that washer is not spinning properly. Check shifter for known issue. Shifter is not connected to splutch. Replace shifter.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/28/2021
"I was unable to remove the wash plate to make the repair. Ordered parts to resolve the issue; ordrng 1 W11454734 (Gearcase) and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10721967 (Cam), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ingleside, TX 78362
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator in fridge compartment has frozen over. Defrosted evaporator replaced evaporator fan motor placed all components in its proper placement and made sure the drain line was open and draining properly. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Called TechLine, spoke to Austin. Through voltage checks, determine that UI is bad (SR7731366823). Pre-ordered part was wrong color, reorder . Please reschedule when parts arrive.; ordrng 1 W11325569 (Control Assembly,)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Aransas Pass, TX 78336
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator fan functioning. Tested other components, all tested fine. Checked temperatures in freezer, Temperature readings are good. Replace jazz Board and reprogrammed, issue resolved."
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/28/2021
"Installed pump, verified unit to now function. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Check operation of washer. Spinning as if hub is stripped out. Replace hub, order ASAP, and contact customer when parts arrive. If on Friday, schedule for Saturday work.;"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
Install new hinges and test door for closure. No problem found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
"Customer states that dishwasher started beeping, would not change cycles, and would not work. She tried steps in operators manual, with no success. Left dishwasher unplugged for two days, plugged back in, and it started working. Attempted going into troubleshooting mode, but unsuccessful. Call TechLine, speak to Joel. Helps get me into troubleshooting mode. Error code 84 (float switch open). Check for leak in bottom of unit. (SR7731358334). No leaks at all. Conclude that switch went off due to possible creepy-crawly shorting it out. Ran complete cycle while doing other job (23990). No water anywhere. No parts used, no fault found."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/28/2021
"Installed board and display, unit powers on and is working. No codes. Issue resolved"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 07/27/2021
Verified a faulty fuse Replaced fuse. Issue resolved. According to staff the number listed as office manger was. It correct. I spoke to office manger in person to get authorization. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Found that unit has been on for over a week customer says about 12 days or so with no cooling whatsoever compressor is on and kicks on plugged in and unplug like it should fans are working unit is producing no cooling whatsoever unit is actually hot and the inside compressor has got to be done after running that long with either a seized up component in the compressor or a leak ordering compressor putting in for sealed system tech; ordrng 1 W10832994 (Compressor)
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Replaced switch and tested unit unit testing good showed customer evidence of burn mark on old switch all burners are working as they should
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 07/27/2021
Found that when filling the water is bouncing off the back of the tub and back out to appears to be a sitting to low suspension must be changed in unit must be leveled outordrng 1 W10780046 (Suspension)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Sebastian
Job Details: 07/27/2021
Replaced all parts on and tested unit good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water was building up in front of the ice maker. Tested and found o ring clamp was not tightning enough on drain line from resavoir to pump. Straightened out o ring clamp and put back on line and tested with no further issues
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ui control and microwave control. Replaced both to resolve the issue. Tested unit multiple times. Unit is testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Boerne, TX 78006
Colton B.
Job Details: 07/27/2021
Issue was a frozen ice room. Fixed issue using the ice maker repair kit. Unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Colton B.
Job Details: 07/27/2021
"Issue was that the unit was not washing. Replaced the sump assembly to resolve issue, unit tested good. "
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 07/27/2021
Complaint of griddle not heating. Found that the infinite switch causing intermittent heating. Replaced infinite switch to resolve the issue. Unit now performing as designed. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KEBS208SSS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
"Primary issue of unit making chirping noise intermittently, and secondary issue of upper broil element warping. Listened to video and tested unit to find issue to be upper cooling fan. Customer wishes to proceed with repair. Pushed job through for part availability. Advised customer of potential of not getting parts in in time. Ordering blower fan and broil element (element already on order) ordrng 1 WP8303972 (blower)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Unit tub got stuck leaning back. Found that the tub ring got stuck behind the metal backing. Appears to have happened due to suspension supports not being secured properly. Tub ring became damaged due to this. Made unit functional by securing the suspension supports to correct position. Ordering tub ring due to damage caused by malfunction. Tub ring oos. Marking suspension as reschedule just incase. Advised customer to stop using unit if issue happens again before repair completed. ; ordrng 1 W10849477 (ring-tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Customer stated unit freezing things like eggs in refrigerator compartment. Ran unit through diagnostics testing to find the damper is acting up and also found fresh food thermistor is showing as OP which is indicating that the thermistor is open and not reading proper temps. Ordering control harness and damper to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10224292 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C7XYY00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ice door seal. Replaced ice door to resolve the issue. Unit testing good now.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/27/2021
Customer complaint is that the front right burner is still intermittently lighting. Will need burner head that is on order.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HBS02
Near Natalia, TX 78059
Jesus C.
Job Details: 07/27/2021
Water leaking down into dispenser tray. Small air leak causing ice to melt. Will need to replace. Ice door. ; ordrng 1 W10606117 (Ice door)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Found that the heater is broken on the unit the collars have been popped off on the inside ordering heater assembly; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Replaced tub verified no leaks and everything is working as it should put unit in test mode good to go
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/27/2021
"Checked washer found error codes F0E2 over suds, F0E1 load in drum during clean cycle, F9E1 long drain, F8E1 valve failure. Complaint is clothes still damp at end of cycle. More than likely debris is clogging drain. Unable to verify since this is a double stack with dryer on top, see picture. Cleared error codes and ran 12 diagnostic cycle. Drain pump and functions seem to be working properly. Sounds like we have debris in drain pump or grommet coming from tub causing long drain. Rescheduling parts since there is a valve error. Will be able to test valve when we return. Customer must have receipt upon return so we can work on washer. Customer wants as soon as possible. Messaging AE about 2 man job and requesting PL2. See pictures.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/27/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ingleside, TX 78362
John L.
Job Details: 07/27/2021
"Installed new compressor, vacuumed and charged unit to proper levels. Unit is cooling and issue has been resolved."
We serviced a
KITCHENAID OVEN
Model KODE307ESS02
Near Corpus Christi, TX 78413
Jim
Job Details: 07/27/2021
"Customer states that condensation got into UI and it stopped working properly. Once dry, it worked fine. Immediately called TechLine,spoke to Leon (SR7731353881). Leon said to advise customer to use lids to limit steam inside oven. No other fix proposed. There is no specific fix for this problem."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
Jim
Job Details: 07/27/2021
"Customer states that dryer is leaking water. Look around dryer to see if there is water around the unit. None found. Check dryer vent for curves in exhaust pipe. Explained to customer that she needs vent cleaned. No parts needed, no further work necessary."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rockport, TX 78382
Michael
Job Details: 07/27/2021
"Installed new hinge, the door is opening and closing properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ingleside, TX 78362
Michael
Job Details: 07/27/2021
"Installed latch, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is locked and working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Corpus Christi, TX 78413
John L.
Job Details: 07/27/2021
"Installed components ordered, tested after installation. Door closing fine, issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Jim
Job Details: 07/27/2021
"Customer states that washer is not spinning properly. Check faults, none found. Run in automatic mode. No faults found. Check shifter for known fault, but shifter good. Determine that customer error is problem. Instruct customer on proper way to load washer, and how to correct off balance load."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/27/2021
"Installed components, recalibrated after installation. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78408
Michael
Job Details: 07/27/2021
"The drum wasnt turning, removed the front panel and found the belt had fallen off due to the pulley breaking off the motor. Installed new motor and belt put appliance back together and turned it on, the appliance is heating and working normal"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/27/2021
"Inspected unit, F1E0 board failure. Cleared code, after a few seconds code returns. Replace board to resolve issue.; ordrng 1 W11204517 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78405
Michael
Job Details: 07/27/2021
"The gasket wasnt staying in place at the bottom of the freeway door. I put adhesive in the channel and pushed the gasket back in place, it is holding in place, advised the customer not to open the door for a few hours to allow it to bond. The appliance is sealing and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78415
Jim
Job Details: 07/27/2021
"Install strike. Connected unit to test. Check faults: F2E1 (stuck button), F0E7 ( load detected when running clean washer cycle). Remove faults and run diagnostics. Washer still not responding. Try running regular cycle. Washer said lid is not locking. Recommend replacing the lid lock assembly. Please reschedule when parts arrive.; rqstng P&A on 1 W11394572 (Lid lock assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 07/27/2021
"The agitator fell off per customer. Found the top piece of the cam and trust spacer were missing, therefore the bolt wasnt holding the top part of the agitator in place. Ordered the agitator assembly ; ordrng 1 WP3951744 (Agitator)"
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/27/2021
Tested unit. Light not working. Found relay on control not switching over. Will need new control. ; ordrng 1 W11342846 (Control) and 1 8206232A (LIGHT BULB)
We serviced a
SAMSUNG REFRIGERATOR
Model RS2555SL
Near Windcrest, TX 78239
Chris S.
Job Details: 07/27/2021
Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78258
Jim G.
Job Details: 07/27/2021
"Verified gearcase as the culprit. Replaced gearcase, cam and seal was not needed but applied as a precaution. Issue resolved. ."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/27/2021
"Our. Us timer is experiencing a crackling sound that gets louder and louder during spin. I went into diagnostics and received error code F0E5 off balance load detected. I ran manual test mode on high spin and was able to replicate the sound. This unit will need a new gear case, cam and belt. Parts ordered. Part OOS.; ordrng 1 W11035747 (Gear case) and 1 W10721967 (Cam) and 1 W10808317 (Belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Helotes, TX 78023
Richard G.
Job Details: 07/27/2021
"Customer complaint is that the unit is not cleaning the dishes. Found pump and motor assembly not running, will need pump and motor assembly. Customer says Kitchenaid is supposed to cover the repair. Called trade care team and spoke with Delina, received authorization KXRE6XRDPL1; ordrng 1 W11416362 (Pump and motor assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/27/2021
Found that the feet were off-balance after making adjustment and watching load unit is working as it should customer instruct
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Sebastian
Job Details: 07/27/2021
Fce2. Error code present was not able to truly determine what that error code meant upon testing though I found out my motor sounded extremely bad making a clicking noise at the white box under the unit constantly replaced the motor and control as well being that there was prior issues with the control rack assembly on the top shelf is broken and drain pump sounds audibly too loud explain to customer that Im not entirely sure of the punch and sound that loud because if its an older pump it might be fine ordering pump; ordrng 2 W10546503 (Adjuster)s and 1 WPW10588164 (Housing L) and 1 WPW10588165 (Housing r) and 1 WPW10531320 (Pump)
We serviced a
JENNAIR RANGE
Model JDS9860AAB
Near San Antonio, TX 78217
Zachary
Job Details: 07/27/2021
"Replaced burner head and tested range front right burner. Good flame pattern is now present and no gas leaking out from the bottom of burner head. Range is now working as designed. "
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hollywood Park, TX 78232
Zachary
Job Details: 07/27/2021
"Checked washer, customer original complaint was it leaking. Valve was not threaded right and had been fixed. Customer complaint was about amount of water used during wash. Instructed proper soap use and about loading procedure/soap amount. Emailed both quick start guides, one being more detailed. Tested washer found no issues or error codes. Washer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/27/2021
Installed new actuator. No issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78232
Zachary
Job Details: 07/27/2021
"Checked washer, complaint is that signal is not working properly. Customer showed me and you could hear very faintly it operating but not changing when selecting different levels. Calibrated washer, no change. Replaced UI, calibrated and tested. Signal now working as designed. No other issues or error codes found. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Temperatures were as low as 33 F in the refrigerator. 44 F in deli. 0 F in freezer. Our customer wax having a problem with an intermittent sound. They played an audio tape that sounded like refrigerant moving through the system. I called DH to confirm. Our customer was also having occasional freezing in the deli section. We went over where the damper is a placement of dense items in the left deli drawer. I ran through diagnostics and found no errors. All loads associated with sound were run and the unit is fully functional. Customer install and instruct.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Our customer is having problems with the unit walking on some loads. I checked the shocks and they are sound. I checked the leveling and it was really good but slightly high in front and in the back sitting grout lines in the tile. I made slight adjustment in leveling and moved the unit off the grout lines. I ran service test mode and all loads functioned as design. Nor errors in diagnostics. This unit is functioning as designed. Customer Instruct and install.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Replaced reservoir and tubing. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Comfort, TX 78013
Colton B.
Job Details: 07/27/2021
Customer said was not spinning . Tested and found that basket was spinning and was able to open lid during spin. control was not sensing spin or running. Ordered new control and scheduled for follow up on 8/10; ordrng 1 W11162438 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near San Antonio, TX 78251
Jesus C.
Job Details: 07/27/2021
Tested unit. Unit not agitating properly. Found driveshaft leaked oil. Will need to replace tub assembly to correct issue. Customer does not want to continue repairs. . Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/27/2021
Got to customer house and they said everything was working fine problem ended up being bad breaker. But they wanted me to check it out still everything working as designed. If customer calls back please order control board and evaporator wire harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHB
Near Converse, TX 78109
Chris S.
Job Details: 07/27/2021
Customer stated that refrigerator wont work. No fans are on and no lights are on also compressor never kicked on. Ordering control board got good voltage. Ordering control board and wheel back wheel is messed up. Control board is psp item.; ordrng 1 WPW10475495 (roller-cab) and 1 W11190849 (contrl-box) and 1 WP2179826 (rivet)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Fasteners were missing. Used nameplate. Spray arm was slightly damaged. ; ordrng 2 WPW10503548 (Fasteners)s and 1 W11101428 (Spray Arm)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Ive verified a spotty and sometimes unresponsive console. Proved number for app support to ensure sw updates are complete at 866-333-4591. I completed factory reset as precaution. Joel SR# 7731352730.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78244
Chris S.
Job Details: 07/27/2021
Customer stated that no ice was coming thru dispenser. Found issue to be ice was stuck in blade and was causing it to get backed up. Unclogged ice bin tested unit everything working properly. Yes to survey.
We serviced a
JENN-AIR RANGE
Model SVE87600W
Near San Antonio, TX 78209
Chris S.
Job Details: 07/27/2021
Customer stated that oven was not getting to temperature. Found issue to be faulty bake element and temperature sensor. Ordering bake element. Customer wants to schedule appointment for the 17th because they will be on vacation.; ordrng 1 WP71001680 (element- b)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near San Antonio, TX 78251
Jesus C.
Job Details: 07/27/2021
Complaint is some cycles not drying properly. Tested unit. Good power. Good heater. Good airflow. Set the dryness level to increase drying times. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/27/2021
Installed new ice maker. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/27/2021
Tested unit. Bake element burnt. Caused control to short. Will need new control and element. ; ordrng 1 W11528352 (Control) and 1 W11182108 (Element)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water build in front of dishwasher. Customer called a plumber and said that leak was coming from dishwasher. Checked dishwater and all lines and found no signs of leaking. Found leak coming from pex line and issue is with water line and not the appliance. Dishwater has not ran for weeks and has had no water coming to it for some time as well and the water line is actively dripping.
We serviced a
JENNAIR RANGE
Model JED4536WB02
Near San Antonio, TX 78216
Zachary
Job Details: 07/27/2021
"Called customer ahead of time and originally were going to follow through with service. Told her I would quote labor when I arrive and see what the job would look like. Removed cooktop from cavity. Popped glass top open. This design has everything attached to base of cooktop. Called customer and decided to not follow through with service. "
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 07/27/2021
Replaced actuator tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/27/2021
"This unit does not show up in entitlements. But our customer has receipts from Home Depot. I replaced the control board, set clock and tested unit. I found that our customers outlet is off. You have to get the cord in an exact position for it to stay on. I used a extension cord and multiple other outlets to confirm. I pointed this out for electrician repair with our customer. I decided I would have to remove it from the cabinetry. I had our customer sign the disclaimer. However, I discovered some really bad installation points that have me concerned about actually getting it back in. Will need a helper for the job. Our customer might advocate with Home Depot. If they do not return it we will eventually need a new job ticket for the damage I noticed during my observations before attempting to uninstall. Pictures included.; O-emld tckt"
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM159XYRS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Our customer has been having problems with too much Ice.I checked the resistance on the bin thermistor and it is reading 3.7 k ohms. It should be at 7.4 K ohms at 37 F with bin not full. This unit will need a new bin thermistor. Ran through service diagnostics. All other loads are functioning as designed. Part ordered.; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/27/2021
"I removed the old sump and motor and replaced with a new one. I looped up our customers drain hose and zip tied WPW10339879 it. I ran a normal cycle. Unit now fills, washes and drains. Ran service diagnostics cycle. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
I verified that the unit had clogged vent. Cleared obstructions. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 07/27/2021
Leon SR# 7731349392. Upon further examination I discovered a leak in the dispenser techline advised to replace door. ; ordrng 1 W11435353 (Left hand refrigerator door)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/27/2021
Tested unit. Not powering on. Good power supply. Replaced bad control. Unit powers on. No further issues during testing. Job complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model n/a
Near San Antonio, TX 78254
Richard G.
Job Details: 07/27/2021
Spoke with customer. Issue was taken care of by builder. Closing job.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 07/27/2021
Customer stated that dishwasher was not drying dishes. Didnt get no error codes but when I put it in test mode heating element didnt turn on. Also customer is using rinse aid. Part is out of stock.; ordrng 1 W10518394 (heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Sebastian
Job Details: 07/27/2021
Its the motor and the actuator then calibrated unit unit is testing good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Ingram, TX 78025
Colton B.
Job Details: 07/27/2021
"Issue was poor cooling in the refrigerator section. Found frosted up evaporator. Replaced evaporator cover with fan and thermistor to resolve issue, unit tested good. Advised that customer give unit some time to get down to the target temperature. Customer provided receipt showing a 9/9/2020 date of purchase."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/27/2021
Customer Complaint is that the icemaker is leaking and freezing and caused the ice bin to crack. Verified issues. Replaced icemaker and inlet valve. Will need ice bin. Also found icemaker harness to be broken. Ordering harness; ordrng 1 WPW10558423 (Ice container) and 1 W10838084 (Harness)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/27/2021
Installed new wire harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/27/2021
Our customer has been having some wash cycles with water and some with no water..In diagnostics I found error code F0E3 overload.. The water valves dispensed water when isolated in component activation. I ran service diagnostics cycle and all loads functioned as designed. Our customer showed us a video of the unit running with no water. The dual water valve is working as designed. This is a new home in a construction area. I suppose it is possible that for construction purposes the water might have been turned off at times. The unit is functioning as designed currently. The only possibility beyond the water being turned off would be a sticking relay in the main control with the water level sensor. Part ordered.; ordrng 1 W11419171 (Main control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 07/27/2021
"Had to call customer to reschedule as didnt have the proper lock rings, nor did the parts warehouse for this unit. Ordering lock rings and correct drier. Called and advised the customer of this change. Scheduled for soonest availability based on the system. ; ordrng 2 W11504434 (Coupler)s and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78230
Shawn W.
Job Details: 07/26/2021
Model Number: KRFC300ESS03 Serial Number: KX5118477 12/28/2020 DOP. Our customer was having problems with ice production but upon my arrival things had changed. The unit was making ice but now the water dispense was not working. I found that the water line was flapping so I zip tied WPW10339879 it in back to keep it from flapping. I removed the water filter and put in my bypass. The water dispense started working. I replaced the water filter and it dispensed. Likely the installers failed to properly insert the water filter.unit is fully functional now. I provided some guidance on water softeners and flow rate affecting water pressure and distribution.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/26/2021
Customer stated home had power outage while unit was running. Unit lights up but wont force power off or even start. Checked unit over to find issue to be main control and ui fascia. Ordering both to resolve the issue. Main control oos. Customer stated going to contact Maytag about possibly getting unit swapped since part oos. ; ordrng 1 W11481108 (Acu) and 1 W11406492 (Fascia)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Richard G.
Job Details: 07/26/2021
Customer complaint is that the unit is not agitating. It does spin. Found shifter to be disconnected from cam assembly' ordering shifter.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
Maintenance not available to open up the shop at this time customer explained that it took almost a month to get appointment I apologize that it took me to the end of the day to get there as I had a heavily packed schedule and Im looking at about a time of 4 45 Squeezing customer in for tomorrow 9 AM slot as I only have nine calls that day; schdld next appmnt for 7/27 TUE 9
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
Replace the belt tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/26/2021
Tested unit. Found broken wire at terminal block. Repaired wiring. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/26/2021
Unit not dispensing ice. Found cause to be ice frozen together in ice buck and ice shaft tube has ice build up in. Found to be caused by ice door motor. Ordering ice door and ice door motor to resolve the issue. Gave a temporary fix to customer to help. Scheduled for soonest availability. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78240
Douglas H.
Job Details: 07/26/2021
Last trip found evidence of leaking from inlet valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/26/2021
Fresh food not cooling. Freezer is good. Good fan. Dampener not opening. Needs dampener. ordrng 1 242303001 (Dampener)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78232
Zachary
Job Details: 07/26/2021
Replaced dispenser faucet and inlet valve with drawer assembly. Still could not pin point where water could have been coming from. Customer said it was intermittent. I did notice when replacing drawer and valve assembly connection of valve at board was not completely secure and inlet hoses were tightened way too much when originally installed. Calibrated and tested washer no issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78213
Zachary
Job Details: 07/26/2021
"Checked washer, found actuator popped off splutch. Reinstalled actuator so customer can use in the meantime. Calibrated and tested washer washer. No other issues or error codes found. Actuator is already on order and will need to be scheduled when part is available.; O-emld tckt"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/26/2021
Our customer has been having problems with the upper oven ever since we changed the control out. The only common denominator is the new control. I arrived to change out the control and perform the service pointer with aluminum foil thermometer and cookies. I took off the back panels to check the heating circuit. I found that the the bake element became open. The lower bake element is at 27.9 ohms. This is within specifications. The upper bake element is reading open line. Both the thermal shutoffs are closed and passed. The outer lower broil element is at a resistance of 37.9 ohms. It should be at 53-59 ohms. The inner lower broil element is measuring 30 ohms that is within the 5% tolerance at 31 to 36 ohms. We will need to replace the lower outer broil element and the upper bake element. The outer upper broil element is measuring 37.7 ohms and it should be at 53-59 ohms. The outer upper broil element will need to be changed out. The inner upper broil element is measuring 30.8 ohms which is within the 5% tolerance of 31-36 ohms. We decided that we would just change the bake element and the control board. The broil elements out of specifications are working under load and I did not think changing them out would be necessary. I called Steve Senior Technician at Whirlpool. He agreed. SR# 7731344737. ordrng 1 WPW10207398 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Stockdale, TX 78160
Chris S.
Job Details: 07/26/2021
Customer stated that icemaker stopped making ice found issue to be fill tube clogged. Unclogged fill tube tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/26/2021
Replaced blower wheel. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
W11095574 base. Ordering base as per last technician request put in for partner and double labor; ordrng 1 W11095574 (Base)