We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/18/2022
Error code F3 E2 Inlet Water Temperature Fault and F0E4 Spin Limited By Water Temperature and F8E1 Long Fill and F0E3 Overload and F2 E1. UI Stuck Button Ran through all components on Load and Test Cycle. On service test 002 for hot water no hot water came in. Same thing on test 006 for oxi valve. Same on 007 for b,each valve. J2-4 wrt J2-0 is 1.051 k ohms it should be 790-840 ohms. I replaced the dual water valve and tested unit. It is now fully functional.
We serviced a
JENNAIR REFRIGERATOR
Model JCD2389GTB
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/18/2022
Our customers refrigerator is fine at 0 degrees in the FC but is at 52F top in the RC. Temperatures are within specifications on the bottom 39 F. I spoke with DH Sealed System Tech after sending a picture of the frost build up on the capillary and the evaporator. He informed me he thinks it is a be a defrost issue rather then a restriction. I spoke with Andrew, Senior Technician at Whirlpool. I used a jumper on the defrost timer and it did not initiate the defrost heater. I checked the resistance of the heater and received 39 ohms. This is within specifications. I contact another Senior Technician at Whirlpool to understand why I could not jump test the heating circuit according to Andrew and the Service Manual. This is a first generation board that does not have the test point to L1 on the board. All loads in the heating circuit passed. We have a out of specifications adaptive defrost timer. SR# 7732755705. Both the timer independent and as a case assembly our discontinued. This u it cannot be repaired. I provided our customer both part numbers, He will do a quick search to see if he can find a out of distribution source. I explained that we could install the part if located but that it would come with no guarantees or warranty.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/18/2022
I found that t he shipping braces/bolts were not. I removed them and tested unit. This washer is now fully functional. All loads operating as designed. Customer Install and Instruct.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 01/18/2022
Replaced terminal wires tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/18/2022
Tested unit. Found roller stopper popping off rail. Secured stopper. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Comfort, TX 78013
Richard G.
Job Details: 01/18/2022
Cust states unit stopped powering on. Customer also states she has an extended warranty on the unit. Plugged in unit and did not find any issues. Informed customer if any repairs are needed,she will need to contact extended warranty to have it dispatched to us. Closing job
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 01/18/2022
Was able to wipe small black mark off, Issues with gasket or normal went ahead and reheated gasket to try to see if corners flatten out a little bit better but confirmed with tech line that it is normal for the gasket to be this way. Techline Sr 7732753283. Partner team sr 7732640906. The issues that were called in with definitely be considered only cosmetic confirmed with partner team as well as tech line
We serviced a
JENNAIR COOKTOP GAS
Model CVGX2423B
Near Helotes, TX 78023
Sebastian
Job Details: 01/18/2022
Verified that the unit was unplugged after plugging in and found that my spark module was working after all the unit kicked up and started working as it should it could use a good cleaning but the unit is running as it should will not be charging today as diagnosis was likely incorrect
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/18/2022
Installed new hose. No further issues. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX535HPS00
Near Shavano Park, TX 78231
Drew
Job Details: 01/18/2022
Called techLine per arrival. Received Sr#7732751959 from Leon. Per tech line order the valve and thermistors.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/18/2022
Replace the igniter and found that the door was defective must re-order door. AIG would not give me a phone number to give to customer for reference.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Boerne, TX 78015
Douglas H.
Job Details: 01/18/2022
Customer stated unit not cleaning well and thought to not be agitating. Found issue to be wrong shifter installed. Installed proper shifter to resolve the issue. Calibrated unit and ran auto testing to ensure unit functioning properly. Unit is in proper working order now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kerrville, TX 78028
Richard G.
Job Details: 01/18/2022
Customer complaint is that the unit is not making ice. Verified issue. Will need icemaker and valve on order.; O-emld tckt
We serviced a
MAYTAG WASHER
Model WTW8127LC0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/18/2022
This unit is functioning. Created new ticket for unit that isnt working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Kerrville, TX 78028
Richard G.
Job Details: 01/18/2022
Cust complaint is that the unit had ice buildup at the top of the freezer section. Found that the freezer gasket needs to be replaced. Also complaint of noise. Found issue with damper. Replaced damper.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/18/2022
This unit is showing out of warranty in entitlements with a purchase date of 05/05/2018. Our customer bought it in out of box condition. I was able to contact KW and find that it was bought in January 2020. We have done service on this unit dating back to a address in Boerne, TX under a previous owner. Even with the resale by Home Depot the unit would be out of the 1 year manufacturer warranty. We did some work on this unit in February 2020 in which we were not compensated by Whirlpool because they came back to say it was out of warranty. This was likely due to the previous owner registration. Our customer was able to purchase an extended warranty which starts at a latter date. In the current entitlements situation we would have to charge service fee and labor. It was dispatched as COD OOW. Our customer should contact Whirlpool to either seek a concession and try to get the registration worked out or work a dispatch authorization through the extended warranty AIG sold them. I called our customer and left them a detailed message on how to move forward with authorizations for repair.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Richard G.
Job Details: 01/18/2022
Replaced burner heads and caps. Controls not needed. Wrong part ordered for pressure regulator. Ordering pressure regulator and valves.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Boerne, TX 78006
Douglas H.
Job Details: 01/18/2022
Customer stated unit flashing over temp and not resetting. Found issue to be main electronic control. Replaced main control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78227
Richard G.
Job Details: 01/18/2022
Replaced catch and strike. Door still pops open immediately. Will need to replace door assembly and panel with hinges.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 01/18/2022
Helper needed. Left door with customer. ; schdld next appmnt for 1/25 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/18/2022
Replaced heater assembly per service pointer, unit hadnt started leaking yet so no property damage to report. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near Boerne, TX 78015
Douglas H.
Job Details: 01/18/2022
Customer stated last digit on clock has gone out and end tone is muffled. Found primary issue to be user interface board, customer also mentioned cant change settings such as cook power. Also returning with console. Ordering ui board to resolve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/18/2022
Our customer had a situation in which the Sound Insulation, Bottom came our between the tub and the door into the inside of the unit. She thought it might be packing material but was not sure. I uninstalled the unit kick plate and installed the part correctly. Customer Install and Instruct.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Bulverde, TX 78163
Jim G.
Job Details: 01/18/2022
Replaced all parts and also secured connection to drain pump.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 01/18/2022
Sterling SR# 7732486620 I did find a clog and was able to clear it. No further issues at this time but customer is concerned this will not last.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/18/2022
Customer stated unit not draining and drain pump stays on. Found primary source of issue to be a severely clogged drain tube which caused the pressure switch to short out. Quoted 303.28 for p&l (tier 3 labor and part cost is for pressure switch as customer is going to purchase drain tubing else where to save some money). Ordering pressure switch to resolve the issue. Please schedule when part arrives.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Colton B.
Job Details: 01/18/2022
Went to office. Was informed that they actually had 4 dryers needing to be looked at. Informed them that I only had this ticket and this ticket has no unit number. Front office was upset and wanted me to call and find out what unit this ticket was for. Told them that they should know as it was them that made the ticket. Told them that if these units are in warranty they need to submit a warranty claim through Amana for every dryer. They will do that. I am closing this ticket and waiting for a Whirlpool dispatch.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/18/2022
I found no issue and the heater has already been undated to the new version. No issues at this time.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SS
Near San Antonio, TX 78216
Jim G.
Job Details: 01/18/2022
Cleaned machine and replaced part as needed. Issue is resolved.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS05
Near Spring Branch, TX 78070
Douglas H.
Job Details: 01/18/2022
Last trip found lower vent was damaged, customer had proof it was reported immediately. Replaced lower vent assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 01/18/2022
Replaced control and pump. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/18/2022
Our customer was having a problem in which the ranges right front leveling foot was loose and not balanced correctly. I fixed this by tightening and leveling. The range is now secure and level. Customer Install and instruct.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near San Antonio, TX 78217
Garry
Job Details: 01/18/2022
Customer complaint of a loud noise during spin cycle. I arrived to hear a recording of this noise and discovered that the screw holding the rotor/stator assembly was loose. No visible damage to slider. Torqued screw down appropriately and returned unit to operation. Noise has vanished. I also arrived to find the following fault codes: F3E2(inlet water temp fault) F0E4(spin limited by water temp), & F7E5(shifter failure). Checked resistance at J2 connector on board and resistance was slightly out of range. Cleared error codes and tested unit. Unit testing good. Should this customer call back, we will want to return with inlet valve and slider. Unit is good to go, no further issues at this time.
We serviced a
JENNAIR VENT HOOD
Model UXB0600DYS1
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/18/2022
Customer stated unit blower not working. Verified hood switch not the issue. Found issue to be faulty blower motor. Replaced blower motor assembly to resolve the issue. Unit testing good now. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78238
Sebastian
Job Details: 01/18/2022
Unit was not heating found that the whole high side circuit needed to be changed out for contingency unit is working as it should after changing out the magnetron transformer diode and capacitor along with a thermostat on the magnetron.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Ingram, TX 78025
Colton B.
Job Details: 01/18/2022
Issue was no operation on dish washer. Replaced control, issue persisted. Ordering new console to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Kerrville, TX 78028
Colton B.
Job Details: 01/18/2022
Replaced valve for leaking dispenser, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 01/18/2022
Replaced door and molded gasket. Unit looks good, customer approved door.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 01/18/2022
Issue was freezer door not closing all the way. Found screw on LH rail backed out, preventing rail from collapsing all of the way. Tightened screw, unit tested good.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 01/18/2022
Issue was flame sputtering. Replaced burner heads, caps and re did conversion kit. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Chris S.
Job Details: 01/18/2022
Replace clutch and control board tested unit everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWQ
Near Taft, TX 78390
Michael
Job Details: 01/18/2022
There was ice built up on the bottom of the freezer, signs of the water not draining when it goes into defrost. Removed back cover and found the duct-bill was clogged with debris. Installed new drain tube, no obstruction, the appliance should drain properly. Removed the freezer door and basket, broke loose the ice and removed it, cleaned the kick plate and coil with shop-vac, removed the ice maker per customer, put door and basket back in place. The appliance is working normal
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/18/2022
Customer states unit will turn on at display and will only show the sensing light but will not heat or spin. Section of unit shows door switch has broken off. Replaced switch to resolve issue.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78412
Adam
Job Details: 01/18/2022
Install thermostat tested unit issue resolved. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Sinton, TX 78387
Michael
Job Details: 01/18/2022
The dw is washing the dishes per customer. F4E3 motor not running error code, started a diagnostics test, the motor isnt coming on. Installed new motor assembly, ran a diagnostics test, completed with no issues or error codes. No visual leaks, the motor and appliance are working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Corpus Christi, TX 78415
Adam
Job Details: 01/18/2022
Sr#7732428241. Arriving at home and double checking previous text work shows that product is out of warranty but whirlpool will not be giving concession because of Use and care. Several pictures in SD-QuickPic showing condition of the unit. Also speaking with customer he states that hes never cleaned the unit or removed the screens for any kind of routine maintenance. I did contact childcare team to confirm purchase date as well as concession. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Portland, TX 78374
John L.
Job Details: 01/18/2022
Installed compressor, vacuumed and charged unit. Recharged unit with 5.25 ounces of refrigerant in, unit is cooling and compressor is no longer making any noise. Also replaced face plate and I spin door To resolve all issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 01/18/2022
Customer has several complaints with the unit number one being Flipper not lining up with catch and having to manually guide refrigerator door shut also opening and closing of freezer doors is very stiff and unit not sliding very well. I will not be ordering parts but labeling parts that will need to be ordered if customer is unsuccessful with returning the product to the retail. Flipper part number W10624451. Freezer adapter left hand part number W10397636. Freezer adapter right hand part number W10397635. Again customer will be trying to return product to retailer for either full refund or Exchange. Only order these parts if customer calls back and is not able to return product.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78405
John L.
Job Details: 01/18/2022
Installed actuator, re-calibrated unit. Issue on this unit has been resolved.
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADB
Near Corpus Christi, TX 78412
Adam
Job Details: 01/18/2022
Customer wanted appointment to double check if cooktop was indeed functional. Customer also states city would not turn on gas supply to the property without confirming functionality. Immediately upon entry into the kitchen it is obvious that product would need quite a bit of work and components but unfortunately several of which are discontinued. Unfortunately because of discontinued components unit will not be able to function correctly. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78404
Adam
Job Details: 01/18/2022
Customer complaint of unit banging and walking during spin cycle. Inspection of unit shows no error codes. But visual inspection shows suspension has gone bad as well as agitator free spinning from gear case. As well as tub rocking in position. Will need to replace in her basket gear case suspension clutch belt and actuator to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 01/18/2022
Inspected unit, found no issues with gasket but ice is forming along top of door. Corner clip is missing on frame and unit has a decent sized gap between cabinet and frame which will need to be sealed. Checked on freezer door for any issues, found upper portion of door sounds hollow. Door may not be properly insulated, has a large hollow bubble upper center of door. Same location as formation of ice, door will most likely need to be replaced to resolve.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78418
John L.
Job Details: 01/18/2022
F7E7 motor unable to reach rpmF0E2 over sudsF0E5 off balanceF0E9 off balance pauseF7E6 motor circuit open Ran tests on components, motor takes longer than normal to reach speed also windings hum extremely loud. Will need to replace motor to resolve. When motor speeds up screeching from belt can be heard for a second or two, will need to replace belt and cam to resolve this. Also suspension is weak, this is causing off balance when unit is cycling, replace suspension to resolve this issue as well. Also replace control as it may not be directing current to motor properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Victoria, TX 77905
Michael
Job Details: 01/18/2022
The temperature was set at 40 degrees, confirmed with my meter it is 40-42 degrees. The customer said they have adjusted the shelves and condiments but everything is still freezing. The damper isnt closing all the way therefore continuously getter cold air, installed new control, the damper is opening and closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Sebastian
Job Details: 01/17/2022
Is that a harness in the fan found that unit is still not pulling any frost pattern defrost better and definitely looks a lot less than it was last time and the unit is much warmer unit is now pulling .3 A even after 15 minutes of monitoring unit appears to have a leak ordering compressor and a dryer putting in for sealed system tech.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ
Near San Antonio, TX 78249
Drew
Job Details: 01/17/2022
Upon arrival found the customer has the extended warranty, but was dispatched under oow. Relayed info to customer he would need to contact whirlpool and get it dispatched correctly. When correct dispatched diode W11256462, capacitor W10850446, transformer W10880342, and magnetron W10818686 would be needed as unit doesnt heat up.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78249
Drew
Job Details: 01/17/2022
Replaced heater per Special Project S17304. No further issues at this point
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near San Antonio, TX 78231
Garry
Job Details: 01/17/2022
Customer stating dryer not heating. Dryer vent and house vent clear. Tested element for continuity and received an open line on my meter. Replacing element to resolve this issue. Also vacuumed interior or dryer cabinet to remove lint buildup. Returned unit to operation. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78217
Garry
Job Details: 01/17/2022
Previous visit found outdated heating element as per Service Pointer #W11540964. Installed updated element & returned unit to operation. Unit testing good, no leaks, no further issues at this time.
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/17/2022
Last trip found faulty heater assembly. Replaced heater assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Replaced igniter. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Replaced heater per special authorization. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Customer complaint is that the unit is making a knocking noise and is not dispensing fabric softener. Found issues with suspension, valve, and dispenser. Customer will look into replacement washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IS25AGXRQ01
Near Converse, TX 78109
Daniel
Job Details: 01/17/2022
Returned to replace ice door kit. Replaced ice door kit and tested dispensing. Ice dispensed properly. Ice door closes as needed so customer should not have any more problems with freezing condescension. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78223
Jay
Job Details: 01/17/2022
Door has a dent on side thats preventing proper seal. Ordering new door.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78209
Chris S.
Job Details: 01/17/2022
Customer stated the icemaker is making a really loud noise and not making ice. Found issue to be faulty water valve and auxiliary pump. Ordering auxiliary pump to complete repair.
We serviced a
KITCHEN AID RANGE
Model KFEG504KPS
Near San Antonio, TX 78240
Drew
Job Details: 01/17/2022
Upon arrival customer stated the unit was not heating and the light was acting funny. Upon inspection found a huge installation error, the installer wired the unit wrong. It cause the unit to short out at the terminal block and burn wires. Huge fire hazard the way they wired it. All prescreened parts are needed as well as the terminal block. Customer said they would contact install company/Lowes about replacing the power cord as it was damaged due to installation error. If all parts are received by the 24th then scheduled for the 25th. If not well need to reschedule when parts arrive.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Replaced control, evap motor,and drain. Customer also states the lights flicker and the freezer led is out. Will need freezer led to resolve issue.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DB01
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/17/2022
Last trip out had defective/damaged console. This trip replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES01
Near San Antonio, TX 78232
Jim G.
Job Details: 01/17/2022
I verified both a nonfunctional thermal fuse and fixed thermostat. Replaced both components.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78245
Sebastian
Job Details: 01/17/2022
Found that the orange stains were from debris was able to remove went over usage of the unit with a customer unit working as it should. Use customer instruct
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 01/17/2022
Found that customer had the bad style heater changed out for the stainless steel bushings customer has a water softener they must cut down the soap usage instructed customer to use a powdered soap so that they could measure it out better instructed customer for wash performance there is a section for prewash that they can apply the soap to as well filled up rinse aid and tested unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78232
Jim G.
Job Details: 01/17/2022
Replaced the defective heater element. Issue is resolved. Unit tested properly.
We serviced a
IKEA MICROWAVE OVEN
Model IBMS1455DS01
Near San Antonio, TX 78232
Jim G.
Job Details: 01/17/2022
Replaced all parts. Issue is resolved.
We serviced a
WHIRLPOOL STAND ALONE ICE
Model GI15NDXZS0
Near San Antonio, TX 78263
Daniel
Job Details: 01/17/2022
Customer reported water flowing without cease in ice maker. After inspection found water continuously flowing without any other cycle activating. Found faulty water sensor. Ordering recirculating pump, water sensor, pump harness, control, and water filter housing just in case. Will return when parts are available to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78222
Daniel
Job Details: 01/17/2022
Customer reported noise coming from back right side of refrigerator. Upon arrival noise sounded like something was leaning on compressor causing vibration noise. Pulled fridge out and moved all wires and plastics away from compressor and noise stopped. Pushed refrigerator back in and refrigerator made no more loud or excessive humming than usual. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 01/17/2022
Replaced sensor scheduling a follow up. ; schdld next appmnt for 1/19 WED !
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 01/17/2022
Customer stated unit making a squeaking noise, but not all the time. Ran numerous tests and couldnt replicate the noise issue. Checked under unit, found belt cover extremely loose and wobbly, could have causing noise. Tightened back to factory specs and calibrated, then ran auto testing to check unit. If issue persists please order W10623547 drive motor and W10808317 belt
We serviced a
WHIRLPOOL RANGE
Model WFE530C0EB1
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/17/2022
Convection fan not working. Good power to motor. Found harness stopping motor from spinning. Secured harness. Fan working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/17/2022
Tested unit. No spin or agitate. Found belt slipped off pulley. Fixed belt. No further issues during testing. Job complete.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Alice, TX 78332
Adam
Job Details: 01/17/2022
Is important to note this would be considered a second issue with the oven and it will be two of two on work order first one we will be in regards to oven gasket. Customer concerned that oven was smoking and strong chemical smell during initial use. I did explain to customer that smoke and smell are considered normal functions for the first couple uses of the oven in order for it to burn off any manufacturing or oil residue. Customer read this in the Owners manual before making an appointment but wanted clarification on exactly how much smoke and for how long. Issue resolved. Customer instruct
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Taft, TX 78390
John L.
Job Details: 01/17/2022
F0E5 off balance detected, check on suspension. Found front rod weak and unable to support tub this is causing tub to bounce around. Replace resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Rockport, TX 78382
John L.
Job Details: 01/17/2022
Ran diagnostics on unit, pulled 1 code motor fault. Checked under unit to verify issue
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 01/17/2022
Customer complaint of scraping sound during operation. Inspection of unit shows dryer drum missing felt that Sits between drum and bulkhead. Will need to replace drum and bearing to resolve issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 01/17/2022
Inspected unit, unit has bad lid lock. Replaced lid lock and issue on this unit has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 01/17/2022
Installed icemaker tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Kingsville, TX 78363
Adam
Job Details: 01/17/2022
Customer complaint of icemaker no longer producing. Inspection of unit shows Baylor arm has come out of position. Reattached arm tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Corpus Christi, TX 78404
John L.
Job Details: 01/17/2022
F8E1 long fill, tested valves. Valve dispensing water normally, notice drain line set low on unit. Filled tub to a certain level, and was able to see water levels slowly drop. Unit is losing water due to low setting drain pipe, mood placement of drain pipe higher up and tested with a full tub again. Tub now stays at level without losing any water. Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78415
John L.
Job Details: 01/17/2022
Inspected unit, ran diagnostics. No codes pulled, ran test cycle. No issues occurred during test. Recalibrated unit, issue resolved. If customer still has any issues, left card to follow up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78414
John L.
Job Details: 01/17/2022
Inspected unit, ran a few tests to determine issue. Found cause to be compressor, disconnected compressor from harness. Unit remained on until reintroducing power to compressor. Compressor will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78202
Garry
Job Details: 01/17/2022
Customer stated dishwasher leaking during drain cycle. Observed leak and determined it was coming from Drain Loop w/ Check Valve Assembly. Customer has opted to seek resolution from vendor which sold them this machine. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Sebastian
Job Details: 01/17/2022
Talk to the customer over the phone the adjustment of the metal seems to be holding well customer would like to keep unit the way it is as the stopper is not popping off
We serviced a
KITCHEN-AID DISHWASHER
Model n/a
Near San Antonio, TX 78231
Garry
Job Details: 01/17/2022
Upper right side track missing ball bearings and is limited in range of motion. Ordering upper right side track to resolve this issue.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS0
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Customer complains that the unit has stopped making ice. Customer states there was a sheet of ice at the top, but it was not falling through. Powered on unit, found everything operating normally. Looked at ice cutter grid and found grid to be broken. Grid will need to be replaced. Customer will fix himself.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/17/2022
Tested unit. Not drying clothing properly. Found ventilation blocked. Performed customer instruct on proper use and care procedures. Unit is working properly. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near La Vernia, TX 78121
Daniel
Job Details: 01/17/2022
Upon entering house and taking pic of model and serial with husband to check for warranty customers wive arrived and stated unit was out of warranty and that she had planned on buying new unit instead of having it serviced. Didnt charge service call since unit was not inspected or tested.
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near San Antonio, TX 78249
Jim G.
Job Details: 01/17/2022
I verified element failure. Replaced element. Issue is resolved.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/17/2022
I replaced the water valve and tested unit. It is now filling with water and fully functional.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC7AW02
Near Boerne, TX 78006
Richard G.
Job Details: 01/17/2022
Customer complaint is that she ran the self cleaning cycle and the oven shut down completely. Found thermal fuse to be blown. Replaced thermal fuse, tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Converse, TX 78109
Douglas H.
Job Details: 01/17/2022
Unit door was damaged in such a way it wouldnt allow for functionality. Replaced door to resolve the issue. Also found the external bulb had broken off in the socket. Replaced bulb from truck stock to resolve the issue. Unit is back in proper working order. During door replacement noticed mounting bracket was installed too low which allowed unit to moved front to back and lift up in the front. Advised to contact builder/installers to get this installation issues resolved. ; used 1 8206232A (LIGHT BULB) from stock