Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1337 customer reviews

Map of San Antonio, TX

Dishwasher Repair Service




Review of ApplianceCare

It took three visits to fix a dishwasher issue. The communication was excellent and the scheduling was done promptly. The parts were ordered in a timely manner and the warranty was honored 100%. Highly recommend them!


Map of Vinton, VA

Issue not handle




Review of ApplianceCare

No one called back still have problem .


Map of San Antonio, TX

Great service




Review of ApplianceCare

Nice and professional


Map of San Antonio, TX

Jenifer




Review of ApplianceCare


Map of Victoria, TX

Great




Review of ApplianceCare

He was very good at what he does and know his job with good outlook


Map of Corpus Christi, TX

Good Service




Review of ApplianceCare


Map of Boerne, TX

Great service




Review of ApplianceCare

Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.


Map of Conway, AR

Ellis




Review of ApplianceCare

Doug did a very good job replacing our refrigerator compressor. He was very efficient and helpful. My only concern was doing without a refrigerator/freezer for week waiting on the part to arrive.


Map of Spring Branch, TX

Replace part




Review of ApplianceCare


Map of San Antonio, TX

washing machine




Review of ApplianceCare


Outstanding Service




Review of ApplianceCare

Tech was very professional and thorough!


Great Tech...great service




Review of ApplianceCare

Prompt and courteous. Jay was a great guy to work with.


Poor customer service




Review of ApplianceCare

Tech seemed to lack confidence and job experience. I felt I paid for something I didn’t receive.


Great customer service and was on time both for both appointments!




Review of ApplianceCare


Kitchen Aide Dishwasher




Review of ApplianceCare

Repairman new exactly how to repair dishwasher


EXEMPLARY




Review of ApplianceCare

EXCELLENT. DESERVES A RAISE AND PROMOTION.REFERRED TO FRIENDS VIVIAN NEELLEY


Great help/ great service




Review of ApplianceCare

Jesse was great.


Debra




Review of ApplianceCare

Great service! Quick and accurate!!


Good service.




Review of ApplianceCare

Repair was done quickly and as promised. Technician was polite and answered any questions.


He found our machine was not broken and showed me what we need to know so it works properly.




Review of ApplianceCare

He was very kind, courteous and knowledgeable about the machine and kindly shared with me what I needed to know to see that it worked as it should. There was no charge as nothing needed to be done outside of a simple diagnosis of the machine.


Great service and quick




Review of ApplianceCare


Excellent Service




Review of ApplianceCare

The service guy was professional, knowledgeable & respectful. Took care of the job in 10 mins. My dishwasher works perfectly. Thanks to your team member!


Great service




Review of ApplianceCare

Very helpful!!!


Awesome job




Review of ApplianceCare

He was very courteous and knowledgeable


Great tech.




Review of ApplianceCare

intelligent, friendly, personable, knowledgeable. Called beforehand; arrived on time. Well trained. Very professional.


Response from ApplianceCare:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great Service




Review of ApplianceCare


Survey




Review of ApplianceCare

Great service. Very accommodating.


Courteous




Review of ApplianceCare


Christie




Review of ApplianceCare

Great service, always so nice and friendly


Great service




Review of ApplianceCare


Washer service




Review of ApplianceCare

Great job,very respectful young man


Professional




Review of ApplianceCare

Professional and great service


excellent service




Review of ApplianceCare

We received excellent service by Sam. He was professional, timely, courteous and wore his ppe!


Washer




Review of ApplianceCare

Appt set very quickly, arrived on time and resolved my washer issue


Number One Service.




Review of ApplianceCare

Pre appointment contact and arrival for service and repair was absolutely top notch. Advised me of the problem about need to get parts and repair of appliance was in a timely manner. Courteous manner and made me feel comfortable with cost of repairs.


John




Review of ApplianceCare

No issues


Adam was very professional however this Maytag washer is horrible and leaves a horrendous smell




Review of ApplianceCare

Very nice guy, however; his explanation of the water that “sits” in bottom of washer, all washers he said, has me very upset about this purchase. This is the first Maytag washer I've ever bought and not happy with the horrible smell that lingers. There is no reason, in home, for this to be happening. Never had a problem with GE washer and a smell like this Maytag. We have no blockage In exterior flow into city drainage. Very unhappy with this washer.


Irene




Review of ApplianceCare

Very professional,


great service, knowledgeable serviceman.




Review of ApplianceCare


Elizabeth




Review of ApplianceCare

Was very disappointed that with stay at home orders with COVID-19 the worker came without a mask or gloves .... very disturbing since I am immune compromised.


Great Service




Review of ApplianceCare

Great job, friendly personality.


Robert




Review of ApplianceCare

Friendly and helpful. Answered all of my questions and concerns.


-




Review of ApplianceCare


Dena




Review of ApplianceCare

Adam was very professional, knowledgeable and patiently answered all my questions. He did a great job!


Outstanding




Review of ApplianceCare

Outstanding and very efficient. Tech knew exactly what to do and was very knowledgeable


Great service




Review of ApplianceCare

Super nice


Great service




Review of ApplianceCare


Great Service




Review of ApplianceCare

Excellent and Professional Service! I called for service and he came out the next morning. He was completely equipped for the Coronavirus with mask and social distancing. He explained the problem, as was using far too much detergent. After practicing what he advised, using less detergent, the washing machine works perfectly. Totally Satisfied!


Great




Review of ApplianceCare

Very knowledgeable of the washing machine.Also fazt to do his work. Thank you


Great service




Review of ApplianceCare

Great service and easy to work with. Would call again


Excellent and prompt service




Review of ApplianceCare

The Company did a great job of communicating and our Technician was very knowledgeable and courteous


Maytag washer




Review of ApplianceCare

Mr. C. arrived early.. didn’t have to wait till 5 in the evening for service.


Care tech survey




Review of ApplianceCare


Awesome Service




Review of ApplianceCare


Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.




Review of ApplianceCare


Able to trouble shoot problem and gets the job done.




Review of ApplianceCare

Tommy has serviced our Kitchenaid refrigerator twice in short period of time due to defective replacement part. Replace thermo sensors in double oven just yesterday. Have owned Kitchenaid applicances in two other homes with NO problems. I can not say the same about the NEW generation I now own. I hope we are done with problems. Tommy has been great in his service repair and is a pleasant person.


Great experience




Review of ApplianceCare


Ms




Review of ApplianceCare

This young man was so professional & kind. Also very knowledgeable about my washer. I was blessed to have him as my tec!


Will use them again, without question




Review of ApplianceCare

Repairman prompt, courteous and professional. fixed our refrig problem in quick time and to our satisfaction.


Great




Review of ApplianceCare

Repair guy was very professional


Great service




Review of ApplianceCare

Employee was very respectful and during this Pandemic was wearing a cloth mask.


Kathy




Review of ApplianceCare

The technician was courteous and found the problem quickly and resolved it.


Sheryl




Review of ApplianceCare

Not satisfied at all. The 6 month old ice machine has had 2 major parts replaced. The one breaker for the machine has been replaced and the ice machine continues to trip the breaker.


Great service




Review of ApplianceCare


Great service! Explained how process will work very easily and professional.




Review of ApplianceCare


Fantastic Service




Review of ApplianceCare

Very, very helpful.


Ice maker




Review of ApplianceCare


Efficient and proficient




Review of ApplianceCare

On time and qualified to do the job. Was a pleasure to work with.


Great service




Review of ApplianceCare

On time fast service.


Fast and Professional




Review of ApplianceCare

I called for service and was given an appointment the very next day. The appliance tech was knowledgeable and professional.


Jean




Review of ApplianceCare


Great Service!




Review of ApplianceCare

Was very well informed, electronically and by phone, throughout the entire process. Michael R. arrived within the time frame given and called before. He knew the issue and fixed it right away.


quick and great service




Review of ApplianceCare

tech was very knowledgeable and professional. he addressed all of my questions and fixed the problem. would recommend to anyone.


Unfortunately, this visit did not go well at all.




Review of ApplianceCare

This is the 2nd visit from this technician and both were not pleasant.


Review




Review of ApplianceCare

Such great customer service and very kind!


H




Review of ApplianceCare


Jim was a professional and courteous person who fixed my dryer recently




Review of ApplianceCare

It did take a long time to get the parts into the appliance office to fix my dryer


Excellent service




Review of ApplianceCare


great job




Review of ApplianceCare

Great job!


Great service




Review of ApplianceCare

It took 3 trips and aprox 3 weeks to fix the fridge .Not to happy about that but we have a working refrigerator again


Dissatisfied Disappointed




Review of ApplianceCare

Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.


Excellent Service!




Review of ApplianceCare


Quick, efficient, friendly, overall great service




Review of ApplianceCare

Above and beyond service


Fridge repair




Review of ApplianceCare

Quick to schedule first appointment but repair ineffective. After ordered part, second visit was successful (so far). Process did take 2 weeks to complete.


Great job.




Review of ApplianceCare

Friendly and knowledgable technician.


PROMOTE




Review of ApplianceCare

PROMOTE CHRISTIAN. OUTSTANDING SERVICE.


Excellent job




Review of ApplianceCare


Great service




Review of ApplianceCare

Fast efficient


Great service




Review of ApplianceCare

Our field technician show up in time. He took care of the problem in a timely manner.


ROSALIO




Review of ApplianceCare

Every nice job every cordious and know his job well


Great service and was able to fix the problem quickly.




Review of ApplianceCare


Carolyn




Review of ApplianceCare

Great service. Nice man.


Owner




Review of ApplianceCare

Great services


Just buy a new appliance




Review of ApplianceCare

Repairs are far too expensive


Steve has serviced our refrigerator before, is always professional and thorough, yet personable. I will request him if we need service again.




Review of ApplianceCare

See above


awesome service




Review of ApplianceCare

very understanding and respectful


Very good service




Review of ApplianceCare

As our Jenn Air refrigerator was dying an agonizing death, Appliance Care did a great job of trying to repair it. After determining it was repairable they got in touch with Jenn Air a provided all the information needed to get a new refrigerator sent out.


great service




Review of ApplianceCare

Showed up at the scheduled time and solved our problem.


Great service!




Review of ApplianceCare

Colton was great!


He is great




Review of ApplianceCare


Casey




Review of ApplianceCare


Response from ApplianceCare:

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totally professional




Review of ApplianceCare

Scheduling and tracking arrival was excellent. Uniformed. Courteous. Expensive = how many service pros does it take to change a light bulb in the freezer? Answer 2 men and $400.


Response from ApplianceCare:

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Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Great




Review of ApplianceCare

It was good. I give him five stars. He is a keeper


Response from ApplianceCare:

Thank you for writing a review!


Do you know what is actually wrong?




Review of ApplianceCare

Had to wait 2 weeks from the point I called for my 9 mo old washer to be repaired - not 2 weeks from when my kid had flown. Fine that just added on 5 days. I'm told its a dead motherboard. Takes 5 days to get a new one because they do not stock them. Fine. Installs the new one which takes over an hour and tells me everything is good to go. I do one load....water all over the floor and the machine shuts off at the end of the cycle and will not power on again. So....now what's the issue? I call immediately and leave a voicemail. Next morning, I wait until 9:30 am and call again. They can send the guy out today. I call today at 10:30 and oops.....there's no appointment scheduled. So, during this pandemic you are asking a family to go 4 weeks + without the ability to do laundry?


Steve is great




Review of ApplianceCare

Steve knows appliances and fixed our dryer in a single short visit less than 24 hours after our call.


Response from ApplianceCare:

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Polite, Respectful, and Professional




Review of ApplianceCare

If you get christian as your technician, you will not be disappointed, very respectful, polite, and professional. Top notch service. I would highly recommend this company to anyone for appliance repair.


Response from ApplianceCare:

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Great Service




Review of ApplianceCare

Very professional and efficient


Great job




Review of ApplianceCare

Great Service


Awesome Service




Review of ApplianceCare

Great automated confirmation system. Our tech was professional and always right on time or early.


Great Experience!




Review of ApplianceCare

The appliance repair team on this project was excellent. They repaired our appliance in the garage to avoid contact with the interior of our home and to give us all better separation distances during the COVID-19 epidemic. They also diagnosed and ordered parts via FaceTime in lieu of entering our house. Thank you for going above and beyond to ensure the safety of our family and your workers!


Thank you




Review of ApplianceCare

Great job!


Service




Review of ApplianceCare


Quick service!




Review of ApplianceCare


Great service




Review of ApplianceCare

On time, very profesional.


Great service. Came on time & answered all questions




Review of ApplianceCare

Would highly recommend them.


Leah




Review of ApplianceCare

Awesome customer service! I’m very please with my Oven repair 😊


He did a great job




Review of ApplianceCare


Perfect!




Review of ApplianceCare


Great services




Review of ApplianceCare


Washer Repair




Review of ApplianceCare

Honest and forthright about what it would take to repair our washing machine. Great service.


Incedible Team and great knowledge




Review of ApplianceCare


Great Service!




Review of ApplianceCare

Doug the technician did a great job. Very satisfied with his work. Awesome customer service!


Response from ApplianceCare:

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Great service




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Response from ApplianceCare:

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Good follow-up experience.




Review of ApplianceCare

While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!


Response from ApplianceCare:

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Doug is amazing tech




Review of ApplianceCare

Doug has provided services at our home three times. He is extremely knowledgeable and able to diagnose problems quickly and accurately. Work is efficient. I request him by name.


Response from ApplianceCare:

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Great Service and efficient, friendly.




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Very good




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Awesome




Review of ApplianceCare

My wife said they were amazing! They were fast, intelligent and would recommend him to anyone


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great service




Review of ApplianceCare

quick, quiet and efficient


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Great




Review of ApplianceCare

Quick and responsible worker. Hire more like him


Brandy




Review of ApplianceCare

Reliable service


Response from ApplianceCare:

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Great reponse and service.




Review of ApplianceCare

Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.


Response from ApplianceCare:

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Excellent




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very good




Review of ApplianceCare


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Great Service!




Review of ApplianceCare

Colton arrived at the time scheduled and called before hand to let my wife know he was almost there. When he arrived he was very nice and quickly assessed our issues and got them taken care of right away! Great Service!


Response from ApplianceCare:

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Excellent




Review of ApplianceCare

FINALLY! A company I can actually say I enjoyed working with! Thank you for not making me hold on the phone for two hours like I had to recently with another well known company.


Tammy




Review of ApplianceCare

Great Service


Response from ApplianceCare:

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Always great service




Review of ApplianceCare

Appliance Care has serviced our refrigerator a few times, and the technicians are always polite, professional, and efficient!


Response from ApplianceCare:

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Great Service




Review of ApplianceCare


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awesome servici




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Very happy




Review of ApplianceCare

I was happy with the way my service call was handled.


Response from ApplianceCare:

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Great service




Review of ApplianceCare

The service was great and the gentleman was friendly


Excellent Service




Review of ApplianceCare

Jesus was very helpful and explained everything he did. Listened to the issues we were having with our washer and stayed until he found the problem. Did have to make a second visit to install part and waited on a load to complete to see if all was well before leaving.


Steve




Review of ApplianceCare

Awesome service!! Richard was very professional and courteous!


Great service




Review of ApplianceCare


Washer Repair




Review of ApplianceCare

Sam was effective, skilled and pleasant. He wore a Face Mask, Gloves and shoe covers to protect us. The actual Service Call seemed a little too costly $113.58


Great Service extra helpful and very detailed




Review of ApplianceCare

very helpful.. nice and fast service


Great service.




Review of ApplianceCare

Repair person could not have been nicer. Very respectful and informative.


J




Review of ApplianceCare


Parts not all put back together




Review of ApplianceCare

Service was excellent but tech took apart shelving to repair refrigerator and did not put all of it back together. So I have parts that I have to figure out where they go


Great service!




Review of ApplianceCare

Punctual and thorough!


Sale company-disappointing




Review of ApplianceCare


Kay




Review of ApplianceCare

Good service


EXCELLENT




Review of ApplianceCare

Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.


Dedicated Service




Review of ApplianceCare

The service technicians are dedicated and well-trained.


Renée




Review of ApplianceCare


Good service




Review of ApplianceCare

Took several visits but finally fixed problem


Great service




Review of ApplianceCare

Outstanding service and oven fixed!


Great service




Review of ApplianceCare


Profressional and Fast




Review of ApplianceCare

He came in and within 15 minutes the microwave he was repairing was functioning. He did an exceptional job and even sprayed down everything he touched with disinfectant. Thank you Steven!


Nice young man very good




Review of ApplianceCare


Great Service




Review of ApplianceCare


Janet




Review of ApplianceCare

Chris was super !!!! My new Freezer was not making ice or hard freezing my food after a couple months. He had it fixed in no time . Professional super service!! Highly recommend this company!!!!


Whirlpool Icemaker




Review of ApplianceCare

Richard was efficient and fixed our icemaker in record time. Plus he arrived early. Five stars for Richard.


Very Professional




Review of ApplianceCare

Jim was very professional on both visits. Very pleased that he was on time. Came in, fixed appliance was out in no time.


Great




Review of ApplianceCare

Very nice n helpful in explaining the information


Great service




Review of ApplianceCare

Very good clean nice and professional


Great Service




Review of ApplianceCare


Service




Review of ApplianceCare

Great service! Jay was awesome!


Response from ApplianceCare:

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He knew exactly what to do, was friendly and worked so efficiently!




Review of ApplianceCare


Response from ApplianceCare:

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Dishwasher is finally repaired after a terrible experience with a different company contracted by Lowe’s .




Review of ApplianceCare


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No complaints




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!


Jim's the Best!




Review of ApplianceCare

My technician, Jim, was just outstanding. I have a 22 year old, big, expensive, built in refrigerator. Jim worked hard to diagnose the problem and helped me to order correct part for repair since parts from factory are no longer available. He also repaired my dishwasher and has it running like new. Service is a little pricey but you get the best from these guys. Highly recommend and will definitely use again.


Response from ApplianceCare:

Thank you for giving us your feedback! Jim is a vital part of our team.


repair of new refrigerator




Review of ApplianceCare

repair was quick , but we had to wait almost a month to get part.


Response from ApplianceCare:

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knew what he was doing




Review of ApplianceCare


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Service Excellence




Review of ApplianceCare

Prompt and courteous professional service.


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awesome service and price.




Review of ApplianceCare

Steve Golla is one of the most professional repairmen I have ever had!


Response from ApplianceCare:

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Fast, efficient, knowledgeable, pleasant




Review of ApplianceCare

Recommended


Response from ApplianceCare:

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Service




Review of ApplianceCare

Great service, super fast!


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Great service




Review of ApplianceCare


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Great professional service.




Review of ApplianceCare

Service was able to fix refrigeration problem.


Response from ApplianceCare:

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Quick fix




Review of ApplianceCare


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Great services




Review of ApplianceCare

He arrived early and was done in about 20min


Outstanding work and customer service




Review of ApplianceCare

He delivered what he said, that I would have my dryer running by Wednesday.


Response from ApplianceCare:

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Great service!




Review of ApplianceCare

Christian did a great job. He was very courteous and friendly and would highly recommend these guys for any service work needed.


Response from ApplianceCare:

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Jim is Great Service man




Review of ApplianceCare

He is on time he does awesome


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Great




Review of ApplianceCare

Great! Fast and prompt


Response from ApplianceCare:

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Good service




Review of ApplianceCare

Doug was very kind and courteous. Service completed to our satisfaction. Would definitely recommend and use again.


Great and awesome




Review of ApplianceCare

I think he is an excellent person, very respectful and very efficient in his work.


Lisa




Review of ApplianceCare

Great service and fast Very friendly


Excellent Repair Service




Review of ApplianceCare

Doug Hebert is such a friendly and knowledgeable technician. He came out promptly, quickly diagnosed the problem and, once the replacement parts arrived, he returned right on time and fixed our washer with no problems whatsoever.


.




Review of ApplianceCare

Mr.Jesse did a great job. He was very professional and courteous. He noticed the problem with our appliance within minutes. He has great work ethics. We were impressed with his promptness and having everything that he needed for the repair, in his vehicle :).


Nice repair seervice




Review of ApplianceCare

Very good!


Great service




Review of ApplianceCare

Quick response time Very professional and knowledgeable!


Professional service.




Review of ApplianceCare


Response from ApplianceCare:

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great service




Review of ApplianceCare

Nice man, worked fast and fixed the fridge.


Disappointed




Review of ApplianceCare

Frustrated that the tech, Adam, reported that there was "no problem" with my Maytag dryer. What he should've reported is that he was not able to identify the problem. If I have a future need of maintenance or repair, please don't send him. Send someone who is more knowledgeable and is willing to make more of an effort to investigate the issue, someone committed to find a solution.


Very good




Review of ApplianceCare


Very knowledgeable and professional




Review of ApplianceCare

Christian was totally awesome. Quick diagnosis and once parts were ordered he got the job done with no issues


Shawn W.

Shawn W.

WASHER MAYTAG MVWB835DW3 "Found that the electrical cord was not fully seated. Ran diagnostics and received error code F2 E1 UI stuck button and F8 E1 Long Fill and F0 E3 Overload and F3 E2 Inlet Water Temperature Fault. Check outlet and it is fine. Ran service test mode and the. Cold and hot water came out as a trickle. However, water would fill on the fabric softener, oxi and bleach chutes. Drain pump is operating as designed.low, medium and high spin loads functioned as designed. While conducting Test #2 for the valve I found that the resistance on the cold, hot, oxi and fabric softener were all over 1k ohms. This calls for a new water valve.

Near Ridge Summit St, San Antonio, TX 78247
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS973CIDM00 Tested unit. Good cooling in freezer. Good cooling in fresh food. No issues during testing. Unit is working properly at this time. Instructed maintenance to monitor unit for further issues. Spoke to Paul with maintenance.

Near Pearl Pkwy, San Antonio, TX 78215
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 Arrived at customer home asked customer if they had extended warranty customer stated they do advised customer about getting proper dispatch so no extra charges to customer. Customer will be rescheduling and getting proper dispatch. Job complete.

Near W Fair Oaks Pl, Alamo Heights, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRSC503ESS00 Last trip found failing compressor. Replaced compressor to resolve issue. Unit testing good now. No further issues at this point. SS parts still under limited part warranty per Sb web. Collected labor costs.

Near Via Milano, San Antonio, TX 78260
Jim G.

Jim G.

WASHER MAYTAG MVWC565FW "Upon arrival verified that the washer was not here. I suspect that all is needed is a gearcase given he problem description, but without physically evaluation he unit I cannot be sure. Left message for backend manager with staff on duty to reach back out to us to reschedule or cancel appointment. ; saved tckt"

Near TX-1604 Loop, San Antonio, TX 78248
Tommy B.

Tommy B.

FREEZER MAYTAG MZF34X18FW02 Previous visit diagnosed a faulty wiring harness. Swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor. Customer defrosted refrigerator so I knocked labor down to minimum labor with parts cost.

Near Talmadge Ln, San Antonio, TX 78249
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28HDEDBS I contacted Samsung technical support and spoke to Armando reference # 7003947402 who informed me that error code 25 C refers to the defrost sensor. Agent further recommended replacement of temp sensor (defrost). ; ordrng 1 DA32-10104N (temp sensor (DEFROST)) and 1 DA97-12608A (EVAPORATOR COVER. )

Near Wood Grove, San Antonio, TX 78232
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced control, evap harness and evap fan motor. Unit is cooling as designed."

Near Rasa Dr, San Antonio, TX 78227
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the issue is the unit will not drain. Diagnostics revealed F1E1 and F9E1 errors. Ordering control and drain motor to resolve issues.; ordrng 1 W11410062 (CONTROL) and 1 W11412291 (DRAIN MOTOR)

Near Fairway Trail, Fair Oaks Ranch, TX 78015
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO JENN-AIR JMV9196CB0 Replaced control board tested microwave no issues. Unit is working as designed after replacement of board. Job complete.

Near Idyllwild, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HB3 "Installed new interlocks tested light flickers when door is open but works correctly when door closed, call tech line spoke to Kathy sr number 7728799136 checked switches they were reading good could not find short in wire was advised to order lower interlock again to correct issue rescheduling Wednesday.; ordrng 1 W11252187 (LOWER INTERLOCK )"

Near Showdown Path, Selma, TX 78154
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO JENN-AIR JMV9196CB0 Replaced control board tested microwave no issues. Unit is working as designed after replacement of board. Job complete.

Near Idyllwild, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED4815EW1 Complaint is dryer will shutoff after 10 minutes. Tested unit. Dryer shutoff. Good power supply. Can hear clicking from start relay. Will replace start relay and timer. ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185982 (timer)

Near Milvid Ave, San Antonio, TX 78211
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MHW5100DW0 Removed rear panel replaced air trap with new one and rain pump. Ran unit no errors no leaks reassembled ran 2nd test all operations normal.

Near Dakota River, Converse, TX 78109
Jesus C.

Jesus C.

ICEMAKER (STANDA SCOTSMAN n/a Unit will need a deep clean. Will order ice maker cleaner for return visit. Will collect payment for service on next visit. ; ordrng 1 19-0664-01.

Near Farm-To-Market 2537, San Antonio, TX 78221
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Found compressor and condenser fan on evaporator not getting cold. Checked SS by opening capillary tube no pressure spoke to SG needs new evaporator and drier

Near Golfcrest Dr, San Antonio, TX 78239
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Called techline , techline stated unit is non repairable customer will call extended warranty. Job complete.SR7728389986"

Near Stoneland Dr, San Antonio, TX 78230
Douglas H.

Douglas H.

WASHER MAYTAG MVWC415EW1 "Customer stated unit not functioning properly. Checked for errors. No errors present. Ran auto testing cycle, ran completely through the test cycle. Ran a normal cycle for fill/drain/spin function. Unit IS FUNCTIONING AS DESIGNED. Customer signed off"

Near Callaghan Rd, San Antonio, TX 78229
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit is not draining completely. Verified issue. Replaced drain pump. Tested to complete. Unit is good to go.

Near Silver Valley, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR SAMSUNG n/a Called customer prior to arrival customer stated they no longer need service. Job complete.

Near Fairland St, San Antonio, TX 78230
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB4 Replaced burners with replacement kit. Tested to complete. Unit is good to go.

Near Sawyer Valley, San Antonio, TX 78254
Jesus C.

Jesus C.

DISHWASHER AMANA ADB1400AGW1 "Tested unit. Sump not running. Will need new sump and control. ; ordrng 1 W10888591 (pump and motor) and 1 W10906422 (elect,control board)"

Near Camargo St, San Antonio, TX 78210
Richard G.

Richard G.

THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the unit is leaking. Tenant states she doesn’t believe the washer is leaking because the water was only there after the rain we received recently and there was water leaking in the bathroom at the same time. States it hasn’t leaked since then. Ran unit through tests and found no evidence of leaking from the unit. Tested to complete. Unit is good to go.

Near Culebra Rd, San Antonio, TX 78251
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL GC5SHAXVS02 Verified icemaker and drive shaft is stripped. ; ordrng 1 WP2188917 (shaft) and 1 WPW10272869 (icemaker)

Near Andover Bay, San Antonio, TX 78258
Richard G.

Richard G.

WASHER WHIRLPOOL WFW3090JW0 Replaced timer and ui. Tested to complete. Unit is good to go.

Near W Loop 1604 N, San Antonio, TX 78251
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Previous visit diagnosed a faulty module. This visit swapped out with new light to resolve issue. Unit tested good now with no further issues at this time

Near Rocky Trail, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found temperature display not showing digits attempted to reprogram refrigerator but no luck,unable to enter diagnostics. ordering control board to resolve issue; ordrng 1 W10503278 (control board)"

Near Campden Cir, San Antonio, TX 78218
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 I contacted techline as a precaution and spoke to Scott SR# 7728800769. Upon arrival unit was unplugged. After supplying power and testing determined no error codes. Activated baking on both upper and lower ovens. Unit hit target temps and turned off upon inputting command. Techline advises all seems note al but also created a file and transferred me to safety. I was never able to reach safety as no one would ever pick up. I will however leave the unit unplugged and replace console. ; ordrng 1 W11297709 (console)

Near Vista Bella, San Antonio, TX 78260
Jim G.

Jim G.

DISHWASHER KITCHEN AID KDTE104ESS3 Secured unit at sides rather than at top as only the countertop is above unit which is why it was not attached to begin with. Also notice water supply line might need to be replaced.

Near Texas Oaks, Spring Branch, TX 78070
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT518SZFM Customer stated that the unit is cooling but not down to desired temperature. Found ice accumulated in the top right corner only on the evaporator indicating a restriction. Requesting a sealed system tech and ordering parts to resolve issue.; ordrng 1 WPW10143759 (dryer)

Near Babcock Rd, San Antonio, TX 78249
Richard G.

Richard G.

RANGE WHIRLPOOL WGE745C0FS01 Customer complaint is that the two front burners and right rear burner do not stay on long enough when on low setting. Verified issue. Ordering infinite switches.; ordrng 1 W11129442 (switch-inf) and 1 WP7403P238-60 (switch-inf) and 1 WPW10312185 (switch-inf)

Near Timber Whisper Dr, San Antonio, TX 78250
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5000DW3 Replaced control. Issue resolved

Near Bright Skies, San Antonio, TX 78261
Jim G.

Jim G.

WASHER WHIRLPOOL WFW92HEFC0 Performs full diagnostic and leveled unit. Collected service fee. Issues resolved.

Near Willis Ranch, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NTW4516FW3 Found cold side of inlet broken. Needs new valve rescheduling for Wednesday customer prefers am appointment advised no guarantee.; ordrng 1 W11210459 (VALVE)

Near Maple Meadow Dr, Converse, TX 78109
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFF707ESS01 The door originally ordered was the wrong door. I called NR to seek guidance and was directed toward Marcone. I called Marcone and was directed to order LW10564036. Part ordered.; ordrng 1 LW10564036 (dor-fip ss)

Near Highline Tr, San Antonio, TX 78261
Douglas H.

Douglas H.

RANGE KITCHENAID KSGG700EBS1 Console installed previously was damaged. Installed new console and bezels to resolve the issue. Unit now good. Customer approved of repair.

Near Spring Creek Rd, Boerne, TX 78006
Richard G.

Richard G.

RANGE WHIRLPOOL MET8775XS01 Whirlpool has wrong part listed for this burner infinite switch. Will need correct part ordered.; ordrng 1 WPW10441696 (switch-inf)

Near Turquoise Creek, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER ROPER RTW4516FW "Found drain port not draining properly, customer will clear out line and test again. Unit working as designed"

Near Live Oak Ridge, Bandera, TX 78003
Jim G.

Jim G.

DRYER WHIRLPOOL GEW9250PW1 Verified issue at the heating element. Will also replace cut offs as a precaution. ; ordrng 1 279973 (cutoff-tml) and 1 WP3387747 (element)

Near Sawgrass Ridge, San Antonio, TX 78260
Justin  R.

Justin R.

REFRIGERATOR LG LFC24770ST/02 "Fridge and freezer section is cooling, just not cooling at correct temps. Compressor is running, hear all fans running. Unit needs sealed system tech. Customer was unhappy I couldn’t fix unit today and kick me out of his house. Was not able to collect service call."

Near Private Rd 274, Mico, TX 78056
Justin  R.

Justin R.

DRYER MAYTAG MEDC465HW0 Parts never came in to finish job. Please re order parts. ; ordrng 1 W10828905 (bulkhead) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 4 WP90767 (screw)s

Near SW Loop 410, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KENMORE 10652534101 Removed filter housing replaced checked for leak no leaks flushed out water changed filter all operations normal.

Near Diamond View Dr, La Vernia, TX 78121
Jim G.

Jim G.

RANGE KITCHENAID KDRS483VSS03 Customer indicated that the error seems to have gone away. Customer declined repair at this time.

Near Amorosa Way, San Antonio, TX 78261
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BW2 Tested unit. Found harness to control was damaged. Fixed wiring. Unit powers on. No further issues. Tested to complete.

Near Andrew King Way, San Antonio, TX 78237
Richard G.

Richard G.

WASHER MAYTAG MHW6630HC2 "Customer complaint is that the unit is leaving water in the tub and isn’t taking the water out of the clothes. Verified issue. Will need to replace valves, drain pump and control.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322883 (cntrl-elec) and 1 W11458345 (PUMP)"

Near Horse Heath, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher was receiving good power from wall found door not sealing properly at ui ordering ui and control to resolve issue.; ordrng 1 W11028325 (housing-ui)

Near Princess Diane St, San Antonio, TX 78229
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Need to order and replace console. ; ordrng 1 W11297728 (console)

Near Azalea Fern, San Antonio, TX 78253
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED6620HC1 Unit is turning on but the drum is not moving. Ran diagnostics and received no error code. Found that the pulley motor got sheared off so the belt had nothing to hold on to. This part cannot be placed because it damaged the threads on the motor. The whole motor will need to be replaced. Parts ordered.; ordrng 1 W11086656 (motor-drve) and 1 WPW10121316 (clamp)

Near Comanche Heights, San Antonio, TX 78233
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Customer stated unit still leaking. Inspected unit to find fill tube cracked at the base of the valve. Giving part at wholesale cost and not charging labor. Rescheduled for part availability ; ordrng 1 WPW10678300 (WATER TUBE)

Near Horseshoe Bend, Boerne, TX 78006
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG550S0HZ1 Need to order and replace right rear burner. Flame goes out when on low settings. ; ordrng 1 WPW10247744 (valve-brnr) and 1 WPW10515453 (burnr-head)

Near San Antonio, TX 78254
Jesus C.

Jesus C.

MICROWAVE OVEN JENN-AIR JMW3430IM02 Installed new UI. Tested unit. No error codes. Good bake. Good broil. No further issues during testing. Job complete.

Near Leigh St, San Antonio, TX 78210
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW5000DW3 Customer stated that the issue is the unit is leaking. Found issue to caused by a backed up drain pipe at the home side. Unit is testing good with no issues at this time

Near Ridge Basin, San Antonio, TX 78250
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW4 Need to order tub and gear case for unit. Tub is PSP item. ; ordrng 1 W10811956 (drum assy) and 1 W11219115 (TUB )

Near Highland Pond, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8040DW4 Called CXC spoke to Brooke for entitlement SR 7728793176 she advised DOP as 10/22/2019 found bad inlet valve needs valve call when part comes in.; ordrng 1 W11220230 (VALVE)

Near Cylburn Park, Converse, TX 78109
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE LPHS2687KF0 Error code given is a communication error. Plugged unit in to see unit attempting to start but would instantly cycle off as if loosing power. Could hear the control click during the attempt. Found control and UI to be the cause. 801.91 for all costs. Customer declined repair due to cost. Collected priority Sc.

Near Spring Valley Dr, Boerne, TX 78006
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "I contacted techline and spoke to Robert SR# 7728813261. Unit shut off during use again. So far the magnetron, capacitor, transformer, diode and 2 fuses have been replaced all to no avail. I contacted techline and also explained that the is frame damage to the unit. Customer does not want to repair unit and instead wants a replacement. ; used 1 W10138793 (FUSE-THRML) from stock"

Near Caroline Way, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED92HEFW Replaced all roller shafts after replacement no grinding noise coming from rollers found rattling noise coming from motor and blower wheel attempted to tightened down blower wheel but no luck ordering motor and wheel.; rqstng P&A on 1 697770 (seal) and 1 W10211915 (blower wheel) and 1 W10806758 (motor-drve)

Near Oakwood Dr, San Antonio, TX 78228
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MSS25C4MGZ01 Checked refrigerator found ice maker not going into harvest ordering ice maker to resolve issue. ; ordrng 1 W11130444 (icemaker)

Near Thelma Dr, San Antonio, TX 78212
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Replaced evap motor. Tested to complete. Unit is good to go.

Near Braun Walk, San Antonio, TX 78250
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MFI2269FRZ04 Tested unit. Ice maker working intermittently. Fan motor running intermittently. Will need to replace motor and ice maker. ; ordrng 1 WPW10162697 (motor)

Near Lombrano St, San Antonio, TX 78228
Tommy B.

Tommy B.

DRYER ROPER RED4516FW0 Customer stated the issue was that the unit is not drying clothes. Found issue to be caused by buildup in the lint duct assembly as well as the dryer hose. Cleared all areas of lint and unit is testing good now. No further issues at this time.

Near Hill Trails St, San Antonio, TX 78250
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Moisture buildup on fascia heater. Called tech line. Suggest replacing access door to ice bucket and ice box assembly. Sr 778219023.; ordrng 1 W10847563 (box-ice) and 1 W11126056 (adapter) and 1 W11399564

Near Radiant Sunset, San Antonio, TX 78252
Jim G.

Jim G.

RANGE AMANA AGR5330BAB3 Replaced lp kit. Issue resolved.

Near Buckskin Pass, Spring Branch, TX 78070
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced ui. Tested to complete. Unit is good to go.

Near Canyon View Pass, Helotes, TX 78023
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4855HW1 Tested unit. Unit making noise during spin test. Noise coming from washplate. Will replace washplate and suspension. ; ordrng 1 W11217817 (suspension) and 1 W11397111

Near Freedom Hills, San Antonio, TX 78242
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF265BEAESG Customer stated that the issue is the unit does not make ice. Sound it should be caused by ice accumulation in the icemaker compartment. Ordering the ice service kit to resolve this issue; rqstng P&A on 1 DA82-02696A (ICE KIT)

Near Ridge Post, San Antonio, TX 78250
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Need to order control, will come back with panel. ; ordrng 1 W11261165 (cntrl-elec)"

Near Texas Bend, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT108FZDB05 Checked compressor checked frost pattern defrosted evaporator replaced harness all operations normal.

Near Eisenhauer Rd, San Antonio, TX 78218
Richard G.

Richard G.

REFRIGERATOR MAYTAG MSS25C4MGK00 Customer complaint is that the icemaker is broken. Found ice tray to be broken and hanging loose from the unit. Need icemaker.; ordrng 1 W10873791 (icemaker)

Near Woollcott St, San Antonio, TX 78251
Richard G.

Richard G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Changed out icemaker assembly with control board. Tested to complete. Unit is good to go.

Near Palomino Bluff, San Antonio, TX 78245
Richard G.

Richard G.

ICEMAKER (STANDA KITCHEN AID KUID508HWH00 "Tested out unit. Unit is cooling, but the tubing is freezing up and also freezing on the thermistor. Ordering pump harness with thermistor.; ordrng 1 W11126268 (harns-pump)"

Near FM2107, Medina, TX 78055
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS576FIDM01 Replaced valve and housing. Unit is dispensing at a better water flow and the water is cleared. Processed out the air. Unit is fully operational. Balance paid in full.

Near Oak Castle, San Antonio, TX 78232
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No device info. Will reschedule to get info from customer. ; schdld next appmnt for 9/15 TUE !

Near Bright Skies, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Checked refrigerator found ice maker with burn scuffs, found 2 half dollar size holes above ice maker spoke to techline unit is non repairable. SR7728812325"

Near Crestline Dr, Pleasanton, TX 78064
Douglas H.

Douglas H.

DISHWASHER KITCHEN AID KUDE70FXPA5 "Unit shuts off randomly. Finding unit shuts off in diagnostics after a couple seconds of filling. Had f6e2 fill valve electrical error. Calling techline due to reoccurring issues. Spoke with Leon, explained the situation, had me get a resistance check of drying fan. Resistance check shows bad fan. Sr 7728142376Giving part at wholesale cost due to numerous trips out. Quoted 46.05 for part costs. Customer wants to proceed with repair. Ordering fan assembly. ; ordrng 1 WPW10469574 (VENT ASSEMBLY )"

Near Summit Top Dr, Kerrville, TX 78028
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.

Near Silver Thistle, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS00 Removed unit replaced UI connected app and wifi preheated and tested unit time updated unit operating issue resolved all functions normal. Returning ACU.

Near Foxbrook Way, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NFW5800HW0 Called CXC spoke to Diane SR number 7728794706 goods date is 8/21/2019 there is 8 week grace period so unit covered per Diane. Tested unit no power to UI checked control no led 120 volts present ordered new control and UI call when parts come in.; ordrng 1 W11322878 (CONTROL) and 1 W11325578 (UI)

Near Gray Whales, Converse, TX 78109
Shawn W.

Shawn W.

WASHER MAYTAG MVWC565FW2 Replaced control board. Checked for error codes and found none. Ran calibration of unit. Ran automatic test mode and all loads functioned as designed. Unit is fully operational.

Near Mountain Vista Dr, San Antonio, TX 78247
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KSSC48QKS02 Found that the the temperatures started fluctuating up in the fresh food section this past Saturday. I found the freezer at -2 to -20 F depending on the sections of the freezer. I was also reading temperatures of 37 to 49 F in the fresh food section depending on the section. I found that the damper was blocked on both the fresh food and freezer side. I rearranged food items to produce better air flow. I also advised our customer to consider moving the food being stored in the ice maker bin to another location at a future time. The middle vent was being blocked by a block of frozen water. I moved this and went over the importance of not blocking the vents with our customer. I placed the fresh chill meat locker back to medium. Unit is fully operational. I reset the temperatures back to the manufacturer recommended 0F freezer and 38F in fresh food section. No charge call within 90 day service fee warranty period. Told our customer to give us a call ba

Near Mello Oak, San Antonio, TX 78258
Jim G.

Jim G.

DISHWASHER KITCHENAID KUDP01FLSS3 Verified faulty heating element however the cost of the part exceeds cost customer is willing to pay for repair. Collected service fee.

Near Charon Point, Spring Branch, TX 78070
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Tested u it. F1E1 error code. Unit will not run diagnostics test. Will. Need new control. ; ordrng 1 W11170317 (cntrl-elec)

Near Westcliff Ln, San Antonio, TX 78227
Jim G.

Jim G.

WASHER WHIRLPOOL WTW4816FW2 Verified a faulty lid lock switch. Unfortunately I didn’t have this lid lock switch with me. ; schdld next appmnt for 9/18 FRI !

Near Evans Rd, San Antonio, TX 78258
Jim G.

Jim G.

DISHWASHER KITCHEN AID KDTM354ESS3 I contacted WP techline and spoke to Adrian Upon arrival verified immediately that the motor is straining to operate. Tech line indicated sounds like obstruction in the motor. Recommend motor replacement. ; ordrng 1 W10805015 (pump&motor)

Near Bliss Canyon, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced module on freezer due to light being out after replacement all lights came back no issues. Job complete.

Near PR A81, , TX 78064
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FPS04 Customer stated that the ice maker and water was not dispensing and that the UI was not working on the door inside. This unit will need the wiring at the top of the left door checked as well as a new left door panel UI as wells as the dispenser UI likely. Part ordered. There is a possibility that the door will need to be replaced if there is a shorted wire in the door. ; ordrng 1 W11330486 (PANEL UI)

Near Champion Falls, San Antonio, TX 78258
Jesus C.

Jesus C.

THIN-TWIN 24' LE WHIRLPOOL WETLV27FW0 Unit 10309Tub and basket leaning to right. Will not correct itself during spin. Unit will need new skate plate and suspension bracket. Gave estimate for repairs. Spoke to maintenance supervisor. Will not proceed with repairs.

Near Ingram Rd, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER MAYTAG MVWC465HW2 Bolt is broken on motor. Will need to order new bolt. No parts listing for bolt. Called marcone. Will contact once they locate part. ; schdld next appmnt for 9/16 WED !

Near Castleridge Dr, San Antonio, TX 78227
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WGE555S0BB02 Removed cooktop replaced RF burner then removed rear replaced LF and RF switches tested bake and cook top all operations normal.

Near Landmark Park, Cibolo, TX 78108
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RH25H5611SRAA Door cam for freezer door was loose not allowing door to shut. Secured cam. Door shutting. No further issues. Tested to complete.

Near Frio Eagle, San Antonio, TX 78245
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested unit. Found float switch not connected. Secured wiring for switch. No further issues. Tested to complete.

Near Pursley Ridge, San Antonio, TX 78245
Jesus C.

Jesus C.

MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Complaint is that fan turned on during cooktop use. Called tech line. Fan is designed to run when cooktop is used. No further issues. Performed customer instruct on functions of unit. Job complete. Sr 7728817580

Near Kingsley Edge, San Antonio, TX 78252
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the issue is the unit has a scratch on the front panel. Swapped out with new panel to resolve cosmetic issue. Unit has no further issues at this time.

Near Assumption Dr, San Antonio, TX 78254
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW4 "Last trip motor, and gearcase shorted out controls not allowing to accept selections. Replaced control, console, gearcase, rotor and stator to resolve all issues. Calibrated unit. Unit now functioning as designed. No further issues at this point."

Near Oak Forest Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked refrigerator found pantry drawer holder broken ordering holder to resolve issue. ; ordrng 1 W10628698 (holder)

Near W Malone Ave, San Antonio, TX 78225
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB855DC4 Found unit grinding on high spin inspected found 4 bolts to gear case not all the way tightened causing shimmy. Tightened the 4 bolts tested all operations normal.

Near Quiet Moon Dr, Garden Ridge, TX 78266
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed new dispenser housing. No dipping after water is dispensed. No further issues. Tested to complete.

Near Dunlap, San Antonio, TX 78252
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MRT118FFFH04 Called techline spoke to Scott SR 7728813016 checked checked frost pattern found UV dye on evaporator and ball of ice on suction line needs new evaporator call when parts come in; ordrng 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)

Near Oakhurst Pl, San Antonio, TX 78209
Shawn W.

Shawn W.

RANGE JENN-AIR JDRP548HM00 Replaced both interface users. Preheated both the left and right ovens to 350 degrees F. Unit is now operating as designed.

Near Monteverde Way, San Antonio, TX 78261
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT348FMES00 Tested unit. Found bad fresh food thermistor. Will need to replace. ; ordrng 1 W10838965 (thermistor)

Near Ingram Rd, San Antonio, TX 78245
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS01 Verified unit was in Celsius also adjusted time 12/24 setting as well as emailed customer owners manual. Collected service fee.

Near Whispering Water, Spring Branch, TX 78070
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT790SAYM3 Ran a regular load. The unit filled and drained but would not wash. Ran diagnostics and service test. The sump and motor will need to be replaced. This is an estimate only. Customer has decided to not move forward with the repair because it is cost prohibitive.; rqstng P&A on 1 WPW10605057 (pump and motor assy)

Near Cordoba Creek, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KFED500ESS01 Checked range found no power coming into range found outlet not giving 240VAC reseated breaker unit began working. Powered on range with no issues. Collected service call fee. Job complete.

Near Argo Ave, San Antonio, TX 78209
Richard G.

Richard G.

DISHWASHER KITCHENAID KDTM704ESS0 "Customer complaint is that the detergent dispenser is broken. Verified issue. Need detergent dispenser. Notes say it was checked in yesterday, rescheduled for Thursday.; ordrng 1 W10861000 (detergent dispenser)"

Near Alamo St, Castroville, TX 78009
Richard G.

Richard G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced blower fan. Blower fan is still only humming. All connections are secure, all voltage readings are within appropriate range. Called techline again, spoke with Adrian, checked voltages across control again. Adrian is referring for lead review. Informed customer Whirlpool will be contacting them shortly for the next steps. SR#7728638344"

Near Ares Way, San Antonio, TX 78245
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer stated that the unit is not producing enough ice. Had the same model previously and there was greater ice production. Currently the ice bin is halfway full. Set customer expectations on how often ice harvest should occur. Along with the recommendation to clear ice container completely in the morning and count cube production over 24 hour period.

Near Azalea Fern, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit on SB shows DOP 9/8/20 Vent trim was not installed installed vent trim for customer, all operations normal. Unit functions as designed,Install instruct today."

Near Lone Falls Dr, Universal City, TX 78148
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the lights are out in both sections despite purchasing a new light recently. Ordering both LEDs to resolve issue. Collected service call.; ordrng 1 W10515057 (light board) and 1 WPW10515058 (light)

Near Expectation Dr, San Antonio, TX 78254
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTE104ESS1 "Unit not washing. Checked for errors. No errors present. Attempted to run diagnostics testing, would fill and could hear the diverter working but motor functionality not present. Finding issue to be electronic control board not send voltage to motor. Per Sb web part still covered under limited part warranty. Quoted 125 plus tax for labor. Customer wanted to proceed with repair. Ordering control to resolve the issue. Customer wanted to pay Sc and labor up front. Collected priority Sc and labor ; ordrng 1 W10854225 (CONTROL)"

Near Sunrise Dr, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR MAYTAG MFI2569VEM Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Ice maker motor rotated to home position and called for water. Unit testing good now. No further issues at this point. Collected P&L.

Near Penstemon Trail, San Antonio, TX 78256
Shawn W.

Shawn W.

WASHER MAYTAG MHW6630HC0 "Replaced drain pump. Ran diagnostics with no errors. Ran Service Test mode, unit is draining."

Near Estacado, San Antonio, TX 78261
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFC7500VW2 Complaint is unit will not complete cycles intermittently. Tested unit. Found f25 error code. Ran through diagnostics test. No issues during testing. Basket reaches max speed. Could not find any issues during testing. Issue is most likely due to motor control going bad. Estimate for new control is 250. Labor is 150. Customer does not want to continue repairs. Job complete.

Near 7616, , TX 78016
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW8000DW5 "Upon arrival customer stated needed to cancel service as unit is functioning properly. Stated got a part from Whirlpool, advised to attempt to send it back as it isn’t the correct part for this unit anyhow. No further issues at this point."

Near Terra Dale, San Antonio, TX 78255
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS311SDHB03 Checked refrigerator found compressor turning on for 5 seconds then shutting off condenser fan is spinning no issues. Good fan evap ordering start device.; ordrng 1 W10197428 (start device)

Near Campbellton Rd, San Antonio, TX 78264
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW4855HW1 Last trip found ceased gear case. Replaced gearcase to resolve the issue. Unit testing good now.

Near Talavera Ridge, San Antonio, TX 78257
Richard G.

Richard G.

RANGE WHIRLPOOL WEG745H0FS1 Replaced oven igniter and burner. Tested to complete. Unit is good to go.

Near Tibetta Green, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF320PADB3 Customer states she has extended warranty advised customer to get with warranty provider and have job dispatched under extended warranty so she wont incur any cost.

Near Copperway, Converse, TX 78109
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL ED5FHAXSQ00 "Customer stated that the issue is the water is not dispensing properly. Installed a new filter and the filter filled as well as the dispenser operating normally. Removed the filter and reinstalled it, there was a grinding noise and the water started dispensing intermittently. Removed the filter again and reinstalled it and the unit started dispensing normally. No further issues at this time"

Near Ranchers Ridge, San Antonio, TX 78251
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF28K9070SRAA "While preparing to replace the ice door, inspection revealed that the flap was still functional. Secured flap in proper position and unit is now testing good with no further issues at this time"

Near Rimline Dr, San Antonio, TX 78251
Douglas H.

Douglas H.

DRYER MAYTAG MED7230HC0 "Last trip found drum, motor and blower making noise. Replaced all 3 parts to resolve the issue. Unit testing good now with normal noise. Customer approved noise level."

Near Morning Green, San Antonio, TX 78257
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF22KREDBS Rady Reference# 08FB43BK400690Z verified kit is needed. ; ordrng 1 DA82-02671A (SERVICE KIT ICEMAKER )

Near Paladin Trail, Spring Branch, TX 78070
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC3 Upon arrival customer decided to cancel service after hearing the Sc call rate as she thought the unit is under warranty. Explained that the warranty is only good for one year. Decided to not have service at this point. Didn’t collect Sc.

Near Liberty Park, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW0 Checked washer found washer turning off while in diagnostics ordering control board to resolve issue.good wall power. When in agitation unit would make loud grinding noise ordering gearcase to resolve issue. ; rqstng P&A on 1 W10758828 (valve) and 1 W10868473 (gearcase) and 1 W10894763 (cntrl-elec)

Near Wild Fox Dr, Elmendorf, TX 78112
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MED5630HW0 Checked dryer found broken blower wheel loose causing rattle ordering wheel to resolve issue.; ordrng 1 697772 (blower wheel)

Near Cedar St, San Antonio, TX 78210
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28HDEDBS Replaced all parts. Issue resolved. No more error codes.

Near Wood Grove, San Antonio, TX 78232
Jim G.

Jim G.

VENTHOODS UNKNOWN WVU37UC0FS0 Part did not arrive within he box. I have reordered part but please verify that this part is an actual control. ; ordrng 1 W11100652 (buttn-cntl)

Near Singing View, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR SAMSUNG DOESNT MATTER Unit is less that 1 year old spoke to customer advised him to get with Samsung directly so it can be serviced by them.

Near Parry Path, Converse, TX 78109
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE320M0JS0 Customer stated the issue was that the unit is completely non-functional. Only thing working at this time is the display. Ordering a wiring harness along with main control to resolve issue.; ordrng 1 W11432194 (WIRING HARNESS) and 1 W11432568 (CONTROL)

Near Alamo Ranch Pkwy, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NTW4516FW3 Installed new inlet valve reassembled unit tested valves no leaks calibrated unit and ran test cycle all operations normal.

Near Maple Meadow Dr, Converse, TX 78109
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH32519HZ2 Customer complaint is that the light will not shut off. Determined bad control. Ordering control.; ordrng 1 W11333816 (CONTROL ) and 1 W11342846 (CONTROL )

Near Oak Meadow Ln, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KBFN502ESS01 Customer states they have extended warranty advised customer to call extended warranty provder to have call dispatch correctly.

Near Bridgewater Dr, La Vernia, TX 78121
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator called techline stated if door has been replaced answer is no, techline wants door replacement ordering door to resolve issue. Ordering both parts that were previously ordered.; ordrng 1 W11130444 (icemaker) and 1 W11202405 (dor-fip)"

Near Colonneh Trail, San Antonio, TX 78218
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced all parts. Unit is now fully functional.

Near Raven Ridge Pt, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN WHIRLPOOL WOC54EC7HS03 Checked microwave/oven found unit turning on rotating but not heating found bad magnetron ordering magnetron to resolve issue. Also error code for temp sensor popped while in use rescheduling. ; ordrng 1 W11226473 (MAGNETRON)

Near Shavano Ridge, San Antonio, TX 78230
Shawn W.

Shawn W.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced console. Unit is now fully operational.

Near Hallie Dawn, Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found filter housing leaking and pressure low at valve ordered new valve and housing call when parts come in.; ordrng 1 W11194438 (HOUSING ) and 1 WP2300868 (fitting) and 1 WPW10341329 (water valve assy)

Near Lone Falls Dr, Universal City, TX 78148
Jesus C.

Jesus C.

WASHER MAYTAG MHW4200BW0 Installed new pump. No further issues. Tested to complete.

Near W Dickson Ave, San Antonio, TX 78214
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW0 Removed agipeller replaced hub calibrated tested all operations normal.

Near Robbie McBee Ln, La Vernia, TX 78121
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED4815EW Tested dryer. No heat. Found thermal cutoff was tripped. Reset cutoff. Good heat. No further issues. Job complete.

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL KDRS467VSS00 Replaced hinges and door latch after replacement tested range found no issues. Unit is working as designed. Job complete. Collected remaining balance.

Near E Elsmere Pl, San Antonio, TX 78212
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW4955HW1 "Called the customer and asked them what was wrong with their washer, she told me she did not know. I said “that is alright I’ll come over to check it out”. When I arrived at the home the customers explained to me they were having a noise problem. Ran diagnostics and received no error codes. Ran automatic test mode and all loads are working as designed. I found a penny stuck between the impeller and the inner drum (picture included). I removed the penny. I explained to the customer that their unit passed all tests and was fine and showed them the penny. They then told me that there was something they saw that was broken under the machine and that it had damaged their floor. I got under the machine with a flash light to observe that there is nothing that is broken on the machine. Had the customer show me where they saw damage and I was told that they did not know because the father, that was not there, had noticed the damage. I did see where there is some da

Near Spring Summit, San Antonio, TX 78247
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED9400SWZ "Found that the heating element and circuit is working as designed. The dryer venting from the house needs to be cleared. Our customer explained that they vacuum it out from the outside and it has been awhile. I explained to the, that vacuuming will not pull everything out. I advised them to use a professional. The dryer vent goes straight into a metal sheet and immediately needs to make a 90 degree turn if there even is a turn. I have never seen a vent system like this one. (Pictures included). Unit is fully operational."

Near Rock Bluff, San Antonio, TX 78233
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL MT4155SPQ "I verified that the micro switches are not functional. ; ordrng 3 4392027 (switch,micro)s and 1 8184533 (CONTROL PANEL)"

Near Bluff Manor Dr, San Antonio, TX 78216
Jim G.

Jim G.

WASHER WHIRLPOOL WTW7500GC2 Bruce # SR 7728819618 verified motor and stator may be at fault. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)

Near Pinetree Ln, San Antonio, TX 78232
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No continuity at hidden (upper) bake element. ; schdld next appmnt for 9/21 MON !

Near Bright Skies, San Antonio, TX 78261
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KBSD608ESS01 Last tech found faulty led driver and broken module. Replaced both to resolve the issue. Unit now functioning properly. Customer approved repair.

Near Hickman St, Boerne, TX 78006
Tommy B.

Tommy B.

RANGE WHIRLPOOL KSEG700ESS0 Called Mark home and spoke to Dave on parts team for assistance with parts research. Ordering a W11107275; ordrng 1 W11107275 (fan-blwr)

Near Amber Ridge, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint is that the unit isn’t dispensing water consistently. Customer also states it is a new filter and when they switch them, they last approximately 2 weeks. Unit dispensing full cup on measured fill without filter and 1/3 cup of water with filter. Called tech line spoke to Leon. SR7728822200 He states that all tests conclude the unit is functioning as designed. Installed new filter for customer to ensure that new filter is installed correctly."

Near Red Sage, Helotes, TX 78023
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 No continuity at hidden (upper) bake element. ; schdld next appmnt for 9/21 MON !

Near Bright Skies, San Antonio, TX 78261
Tommy B.

Tommy B.

WASHER MAYTAG MVWC565FW2 Customer stated they found water on the floor at conclusion of last wash cycle. No errors in diagnostics. Ran a manual fill test to see if unit was leaking from tub assembly. Unit checked out until manual pump was actuated. Found issue to be caused by drain overflowing along with a leak from the home hot water. Unit tested good with no issues at this time.

Near Snow Trail St, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived spoke to Manager unit has been off they said possibly cooking issue advised customer to get unit accessible and leave on somit can correctly diagnosed. Rescheduling Monday. Did not collect since they could not find RV.; schdld next appmnt for 9/21 MON !

Near I-35 N, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HB3 Installed new lower interlock unit works but light flickers when door is open still. Called tech line again spoke to Ed same SR as before he advised me to change control rescheduling Monday; ordrng 1 W10892389 (cntrl-elec)

Near Showdown Path, Selma, TX 78154
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new heater, fan and icemaker. No further issues. Tested to complete."

Near Blue Wing Rd, San Antonio, TX 78223
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found leak at discharge line at lockring needs new evaporator called SG to confirm and tech line Andrew Sr number 7728826320 to document rescheduling Monday ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)

Near Rosalind Way, San Antonio, TX 78222
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUIC15PRTS2 Replaced thermistor and water level sensor after replacement tested ice maker u it is working as designed as designed no issues. Job complete. Collected service call fee.

Near E Elsmere Pl, San Antonio, TX 78212
Jim G.

Jim G.

DRYER WHIRLPOOL WED4800BQ1 Realigned unit. Issue appears resolved.

Near Hyerwood, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0HB1 "Found L1 burnt on harness traced wires cook top working but left unit unplugged for safety cannot determine if control needed or not til harness replaced. Advised of pre existing floor damage see picture. Call when part comes in, goods date 9/25/19; ordrng 1 W11416047 (HARNESS)"

Near Rosalind Way, San Antonio, TX 78222