We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2021
Spoke with customer about repair. She is going to look into other repair options. Did not charge service fee.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/20/2021
Our customer was having problems with the unit draining. He replaced the drain pump himself but that did not fix the problem. I was unable to get it to go into diagnostics which usually indicates a bad main control. I called Bruce at Whirlpool Tech Line. He had an alternate route in it worked. The unit revealed error codes F1 E1 Pump/Main Relay/ EPROM error Drive F8 E1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED. F7 E2 Main Control Unit Failure and F34 load in drum during cleaning cycle.. probably need a new door latch as well. When we tried to run service cycle it had the door open indicator light on when door was closed and locked Bruce recommended starting with the Microcomputer Machine Control W10309218 and the Pressure Switch W10239066. We need to replace this first before replacing the door latch because it could be control related. If the door latch needs to be replaced we need part W10253483. Our customer paid our service fee. I decided not to charge labor since they have already invested in the unit and will likely need to replace it. This is a estimate only. Our customer will not be moving forward with the repair.; ordrng 1 WPW10525369 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near San Antonio, TX 78250
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the unit is not making ice. Maintenance changed out the icemaker. When I arrived, the ice bin was full of ice. Cleared ice from icemaker arm and icemaker proceeded to drop new ice, then called for water. Unit is testing good at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
Chris S.
Job Details: 04/20/2021
"Customer stated that washer making squeaking noise. Found issue to be gearcase slider, clutch, and stator. Parts out of stock.; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400156 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
"Need customers purchase receipt, unit was purchased a couple of months ago. Inlet valve is busted and will need to be replaced. ; ordrng 1 WPW10279866 (Inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
Ezequiel V.
Job Details: 04/20/2021
Checked washer found crack at gearcase hole causing small leak accumulates after time causing puddle. Ordering tub and gearcase to resolve issue.; ordrng 1 W11164183 (Gearcase) and 1 W11219115 (Tub)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCC31430AW03
Near San Antonio, TX 78238
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the front right burner is not working and is not sitting flat. Burner was improperly installed, and not making a connection. Installed burner properly. Burner is now sitting flat and working as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near San Antonio, TX 78209
Chris S.
Job Details: 04/20/2021
Replaced drum tested unit everything working properly.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS5
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/20/2021
Verified damage to the door and frame. I dont believe this is reparable. Ive reached out to CXC safety and spoke to Kent SR# 7730485222. I explained my conclusion. They will comtact customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYM00
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Unit is not cooling will need sealed system tech to look into repair. Would need water in-let valve as well. ; saved tckt
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Richard G.
Job Details: 04/20/2021
"Replaced power cord. Tested out unit, unit is testing good. Unit is good to go."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNZS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/20/2021
"Our customer cleaned the ice maker and changed the filter then started having problems with the ice maker making very little and cloudy and molted ice. When I drained the unit it did not seem to have a decent amount of water in the reservoir. When I powered the unit on it did not fill. I removed the water filter to run the unit and it still did not fill. Customer is using the approved filter. The unit does have 120 VAC at the water valve. The resistance of the water valve is 381 ohms it should be 320 ohms +/-5. On test 5 the water valve did not turn on and the lights Indicated that the bin was full and it was not. Currently this unit will need a new water valve and water level sensor. The unit went into step 6 without prompting after a long time with the water valve not initiating and dispensed some water and initiated a labored recirculation pump. On test 7, the unit drain pump did not initiate. This will need to be replaced as well as the recirculation pump. At the end of diagnostics the on/off was blinking 3 times intermittently indicating a failed bin thermistor. Called DH to validate diagnosis. Everything is sound. Likely do not need to replace bin thermistor. Our customer paid our service fee and our Tier 1 Labor. This is an estimate only. Our customer will likely be replacing the unit. If the do decide to move forward the remaining balance due upon completion of repair; rqstng P&A on 1 W10881366 (Water valve) and 1 WPW10489125 (Drain Pump) and 1 WPW10485962 (Water Level Sensor) and 1 WPW10489122 (Recirculation Pump) and 1 WPW10485955 (Pump harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Center Point, TX 78010
Douglas H.
Job Details: 04/20/2021
"Last tech found faulty lid latch. Confirmed diagnosis. Replaced the lid latch to resolve the issue. Unit testing good now, calibrated unit. No further issues at this point. Collected all costs (sc, p&l plus tax)"
We serviced a
KENMORE REFRIGERATOR
Model 253.7042342
Near San Antonio, TX 78230
Chris S.
Job Details: 04/20/2021
Customer stated that door had frost on freezer door. Found issue to be door need adjustment. If customer calls back please order freezer door seal.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Spoke with partner team and they verified three year parts and labor warranty. Replaced bad ice bin thermistor for unit.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 04/20/2021
Spoke with customer and she let me know she is ok with waiting on part. She also said unit is very heavy and in a bad spot would need a second tech. ; schdld next appmnt for 4/30 FRI !
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 04/20/2021
"Ran through diagnostics and unit powered down when it went to turn on aux pump. Need 1901A for unit, please reschedule and send out aux. ; schdld next appmnt for 4/29 THU !"
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Helotes, TX 78023
Justin
Job Details: 04/20/2021
"All burners not burner correctly, looks like wrong spuds were put into cooktop. ; ordrng 1 W10853432 (Spud kit) and 1 W10676661 (Spud kit)"
We serviced a
LG REFRIGERATOR
Model LTCS24223D/03
Near Castroville, TX 78009
Jesus C.
Job Details: 04/20/2021
Tested unit. Found bad valve. Will need to replace. Gave estimate for repairs. Labor 75. Water valve 45. Collected service fee. Ordering valve. ; ordrng 1 AJU73292414 (Valve)
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 04/20/2021
Checked range found oven not powering on and control board not working as designed part is on order will need to install when it arrives. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/20/2021
"Arrived at customer home, customer stated they were not aware of service call fee. Customer did not want to continue service. Customer will contact whirlpool for further assistance. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Castroville, TX 78009
Jesus C.
Job Details: 04/20/2021
Tested unit. Found no water from inlet valve. Good power to valve. Will need to replace valve. Gave customer estimate for repairs. Parts 72. Labor 75. Collected service fee. Ordering valve. ; ordrng 1 W10865826 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/20/2021
Replaced motor and control board with no change to dishwasher found float switch assembly broken not present ordering float to resolve issue.; ordrng 1 W10346525 (float & retainer asm)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/20/2021
Andrew 77301559926; ordrng 1 461967753742 (Turntable Motor Cover) and 1 W10911403 (Turntable Motor)
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/20/2021
Unit stuck in emergency drain mode after a pillow exploded and clogged up drain pump. Quoted 250.06 for p&l plus tax. Customer wanted to proceed with repair. Removed all debris from drain pump and tub to resolve the issue. Unit now testing good. Ran through diagnostics testing to further test unit. Collected p&l.
We serviced a
AMANA DRYER
Model NGD4655EW
Near San Antonio, TX 78237
Sebastian
Job Details: 04/20/2021
Replace the chopped up belt and pulley on unit tested unit good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 04/20/2021
"Disassembled unit. Defrosted ice build up. Replaced evaporator cover and powered up unit. Unit started cooling but the lights were now not working. I called Whirlpool Tech Line to speak with Sterling to fine if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Im making a new ticket for this new development. The unit should start cooling. I asked our customer to give us a call if the RC does not reach temperature."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78256
Chris S.
Job Details: 04/20/2021
"Replaced filter, valve, and bin thermistor, tested unit everything working properly. Collected P&L 426.04"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF302ESS01
Near Bulverde, TX 78163
Jim G.
Job Details: 04/20/2021
Verified door and and gasket were damaged. Also the ice maker is not functional. ; ordrng 1 W10830162 (Gasket) and 1 W10884390 (Icemaker) and 1 W11499276 (Freezer door Handle)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSS42MDX05
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/20/2021
Installed over load relay and both gaskets tested refrigerator no issues refrigerator is working as designed. Job complete. Collected remaining balance.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Bulverde, TX 78163
Shawn W.
Job Details: 04/20/2021
Replaced the dispenser. Tested unit for leaks and proper function. Found error code this time F0E2 for over suds. Spoke with our customer about lowering the detergent use on this high efficiency machine. Unit is now fully functional.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/20/2021
Customer stated unit not cooling. Unit was unplugged upon arrival. Plugged unit in and began cooling immediately upon testing. All cooling functionality testing good. Found issue to be caused by freezer door not sealing. On the left side sticking out almost 3/4 of an inch. That will cause it to not cool properly. Found caused due to rails misaligned. Verified that getting good frost pattern on Evap prior to reinstalling the rails and door. Aligned rails properly and reinstalled door. Freezer door now sealing. Checked unit again after almost 30 minutes of being plugged in and getting colder by the second. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HS01
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/20/2021
"Previous tech found wave guides needed replaced. Installed new wave guides to resolve the issue. Unit testing good now. Noticed that the unit leans when door opened, found cause to be how unit installed, the cabinet is made of brick so set screws werent installed. Advised to have builder address the installation issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/20/2021
Last tech found freezer door needed spacer. Installed spacer to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2021
"Unit upper rack wheel broke off. Installed rack adjuster kit to resolve the issue. Unit testing good now. Per sb web, actual goods issue date 09/09/19 also states unit has ELW program attached to it. Based on actual goods issue date puts rough purchase date around 11/09/19 with elw program puts unit well under warranty."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Zachary
Job Details: 04/20/2021
"Put washer through diagnostic service cycle it drained and completed. Ran express wash. Dishwasher stopped at end of cycle F9E1 error and did not drain. Called tech line talked to Bruce, eliminated High loop on hose, Ohm out pump, Over suds, check and Clear pump. Ordering OWI and drain pump per whirlpool to resolve issues. Ref# 7730561431.; ordrng 1 W11410464 (OWI sensor) and 1 W11412291 (Drain motor)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS2
Near Bulverde, TX 78163
Jim G.
Job Details: 04/20/2021
Ive verified the pivot clips were damaged. Ordering clips that were damaged. ; ordrng 2 WPW10082853 (Pivot clips)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS9700CIDM00
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2021
Replaced thermistor kit. Completely thawed unit. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Chris S.
Job Details: 04/20/2021
"Replaced UI, Valves, evap harness, and evap fan motor. Refrigerator started cooling but still not getting water to dispenser. Founded issue to be water reservoir.; ordrng 1 WPW10366790 (reservoir) and 1 WPW10271543 (connector)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78201
Sebastian
Job Details: 04/20/2021
Change the water valve and tested unit unit is working as it should
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/20/2021
Replaced ui on refrigerator tested unit no issues refrigerator is working as designed. Job complete.
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78232
Jim G.
Job Details: 04/20/2021
Verified convection fan is failed. Ordering new part. ; ordrng 1 W11414552 (Convection Fan Assembly)
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Boerne, TX 78015
Douglas H.
Job Details: 04/20/2021
Last trip found faulty heater assembly and faulty control board. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Sebastian
Job Details: 04/20/2021
Replace gear case and water valve indeed found that water valve and gear case were both destroyed when Im remove them unit is running much better now but still has a considerable amount of wobble and an occasional screech ordering the cam in the belt as a gift case is brand new to resolve the screech to address the wobbling Im ordering the suspension system also want to note that customers laundry room is an add-on with a plywood floor not sure how stable this is. Belt is on back order parts team to reach out when available; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11228718 (Damper)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Schertz, TX 78154
Chris S.
Job Details: 04/20/2021
Customer stated that icemaker was working but not dispensing. Found issue to be one wire wasnt plugged in. Plugged wire in and tested unit everything working properly.
We serviced a
JENNAIR COOKTOP GAS
Model JGC8536ADS
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/20/2021
"3 of the 5 burners not igniting. Finding issue to be burner head assembly. Quoted 363.64 for p&l (labor 125) plus tax. Collected sc. customer wants to proceed with repair. Ordering burner heads that are needed, 2 large and 1 small; ordrng 1 74007734 (burner asy) and 2 74007735 (burner asy)s"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near San Antonio, TX 78248
Zachary
Job Details: 04/20/2021
Range is missing grate kit and burner kit. Ordering both to resolve issue. Unable to test range for possible gas leaks as described since there is no way to hook up to gas at Lowes store. Cannot resolve this potential issue.; rqstng P&A on 1 W10881749 (Burner cap kit) and 1 W11252165 (Grate kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78233
Zachary
Job Details: 04/20/2021
"Faulty actuator caused shifter fault. Replaced cam and actuator. Calibrated and tested washer, no issues or error codes. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Selma, TX 78154
Zachary
Job Details: 04/20/2021
"Arrived at home, customer stated ice maker was working again. Tested ice maker completed full harvest. Valve worked properly. Refrigerator is working as designed. Showed customer that ice tray may not been pushed all the way. Customer satisfied. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVA00
Near Schertz, TX 78154
Zachary
Job Details: 04/20/2021
Replaced valve due to it being stuck open. Tested ice maker through full harvest all good no issues or errors. Ice maker is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78253
Justin
Job Details: 04/19/2021
Double ticket please close
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/19/2021
Unit powering on intermittently. Found bad control. Will order service kit for control. Will collect all payment on next visit. ; ordrng 1 W10789107 (Control)
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Alamo Heights, TX 78209
Jim G.
Job Details: 04/19/2021
Verified faulty spark modules. Ordering 3. ; ordrng 3 W11319687 (Spark Module)s
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/19/2021
Tested unit. Microwave hood light staying on. Relay stuck on control. Will need new control. ; ordrng 1 W10849846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY02
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/19/2021
Tested unit. Found water leaking from cracked water valve at filter. Will need new valve. Will reschedule once part arrives ; ordrng 1 WP12956105 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/19/2021
Tested unit. Freezer led not working. Replaced bad led. All lights now working. No further issues. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 04/19/2021
Wrong part was ordered. Faceplate is only the faceplate and does not have the electrical board attached. Will need console.; ordrng 1 W11447379 (Console)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/19/2021
Tested unit. UI is damaged. Will need new UI. ; ordrng 1 W11478526 (Ui)
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/19/2021
Tested unit. Found bellow torn. Leaking water. Replaced bellow. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
Customer complaint is that the front panel is damaged. Verified... need panel; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
Replaced harness and control. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2021
Verified an obstruction in drain line. Cleared obstruction. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Last tech found faulty power supply board. Customer also stated that the freezer went out. Found freezer iced up. That issue likely caused by the power supply board as well. Checked unit after the power supply board installed. Verified that had air flow, put unit into forced defrost mode to clear that ice away so unit would function. Unit functioning as designed at the point. Collected p&l. Waived second appliance rate. If issue with freezer persists unit would need W11249952 Evap motor, will give at wholesale costs for 52.11"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Medina, TX 78055
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the unit is not getting ice or water. Says it worked for about 3 weeks, then stopped. Replaced ui, but no change. Will need inlet valve.; ordrng 1 W11043013 (Inlet valve)"
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2021
Replaced both parts. Issue rsolved .
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Sebastian
Job Details: 04/19/2021
Replace control found that unit was still acting up call tech line verified with tech line that I needed to make adjustments to the control board programming verified with tech line that we also had a UI to control communication error as well if customer continues to have problems after this control change Tech line would like me to change out the UI for the oven. Tested unit unit is now making it to the preheat it is set to
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2021
Replaced harness. Issue res
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW02
Near San Antonio, TX 78260
Jim G.
Job Details: 04/19/2021
I was able to repair retention clip and reinstall. Issue resolved.
We serviced a
MAYTAG RANGE
Model MER6875AAB
Near San Antonio, TX 78232
Jim G.
Job Details: 04/19/2021
Verified lower bake element is open. ; ordrng 1 WP7406P428-60 (Lower Bake Element)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78247
Jim G.
Job Details: 04/19/2021
Replaced drain pump. Issue rsolved .
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bandera, TX 78003
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the lid has broken on the washer. Verified issue. Will need lid that is on order. Customer chose to pay for service fee, labor and part ahead of repair.; ordrng 1 W11130236 (Lid)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the unit is not washing. It fills with water and drops the detergent, but will not wash. Entered diagnostics and found error codes F4E3 wash motor not running, F2E1 No response from UI, F5E1 door switch, door stuck open, F7E1 no heat. Verified wash motor not running. Ordering pump and motor, control, ui, and door lock.; ordrng 1 W11305297 (Control) and 1 W11157079 (Console) and 1 WPW10653840 (Latch) and 1 W11087376 (Pump and motor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KURR104EPA01
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/19/2021
Customer stated unit makes awful noise when compressor kicks on. Found to be caused by the lower plate vibrating due not leveled properly. Leveled unit to resolve the issue. Unit testing good now with normal noise. Customer just purchased unit. Was installed just 2 weeks ago.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/19/2021
Unit not washing. Found f4e3 wash motor error. Replaced motor sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78249
Sebastian
Job Details: 04/19/2021
Customers concern is the temperature in the freezer section is off about 10? found this to be the case but also found that freezer section seem to be over packed rearrange the items and educated customer about the venting and return it to make sure that they are clear ordering diffuser and rescheduling the other parts and returning on next available date to see if customers issue has been resolved with just the food arrangement or if we need to go ahead and change parts; ordrng 1 W10861170 (Diffuser)
We serviced a
SAMSUNG DRYER
Model n/a
Near Shavano Park, TX 78249
Sebastian
Job Details: 04/19/2021
Both units are about five years old according to the customer customer says the dryer is making a terrible noise customer turn on dryer to show me noise and then afterwords the unit Would not start up at all. Unable to get unit into diagnostics cannot truly confirm what is going on with the unit for the customer not charging service fee explain to customer that they likely have a board or a motor issue. Recommending that they get a second opinion from my Samsung dedicated service company As a few of the parts show discontinued as well
We serviced a
KITCHEN AID RANGE
Model KICU569XBL00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
"Per techline replaced both modules. Upon attempting to test unit found display board unresponsive, couldnt even program unit. Likely got shorted ordering display to fully resolve the issue. Scheduled for part arrival. ; ordrng 1 WPW10396615 (display)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
Confirmed the diagnosis of faulty ice door motor causing issue. Part is in previous techs van. Rescheduled for Monday. ; schdld next appmnt for 4/26 MON !
We serviced a
SAMSUNG WASHER
Model WF56H9100AG/A2
Near Shavano Park, TX 78249
Sebastian
Job Details: 04/19/2021
Units concerned with the washing machine is that it stops midcycle turned the drum by hand and you could hear pieces falling into the drum as if the spider arm assembly is broken explain to customer that this part is discontinued and they may have to reach out to Samsung to have this resolved. Did not charge as I was only there for a few minutes and was not able to truly help the customer out other than telling them that their spider soundly is definitely broken.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near San Antonio, TX 78249
Sebastian
Job Details: 04/19/2021
Call customer before arrival gave customer an estimate of what it might cost to do a gear case job as she says it sounds like a jet plane when it turns customer expressed to me that they werent expecting to spend more than to get the unit back up closing out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
"Unit not making ice or dispensing water. Finding issue to be inlet valve, dual valve, reservoir and diffuser. Ordering all parts to resolve the issue. Scheduled for customer availability. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir) and 1 W11164593 (diffuser)"
We serviced a
KITCHENAID VENT HOOD
Model KVWC906JSS0
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Found that the rocker switch to control the fan speed is malfunctioning ordering part. Part is on back order parts team to reach out when available; ordrng 1 W10853393 (Switch) and 1 W11397923 (Slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78217
Jim G.
Job Details: 04/19/2021
Verified that the issue was an unseated water line in the triple valve water filter in the ceiling of the refrigerator compartment. Corrected. Issues resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Sr 7730544690 Customers concern with the unit is that its not dissolving the soap found that the water valves are working. All functions on unit or testing good I would say that the drama is slightly wobbly may need a gear case job call tech line to see if we can determine any other causes of pads not dissolving unable to determine why pods are dissolving as unit is working as it should SR number listed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
Customer complaint is of a rattling noise that comes and goes. Verified issue. Will need dryer repair kit.; ordrng 1 4392065 (Dryer repair kit)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS5
Near San Antonio, TX 78233
Jesus C.
Job Details: 04/19/2021
Tested unit. Will stop heating after multiple uses. Found magnetron overheating. Will replace magnetron and thermostat; ordrng 1 W10832024 (Thermostat) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
#8511 Customers refrigerator not cooling found that the cooling offsetting was on customer has had a few guest over that might have accidentally put on this mode customer to monitor and see if the cooling off turns on by itself again in the future customer to monitor unit good to go
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Found that the Bellows is rotten due to age and has a tear in it quote to repair washing machine over customer would like to purchase new unit collecting service fee via check 1751
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/19/2021
Installed new gearcase and lock. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near San Antonio, TX 78253
Richard G.
Job Details: 04/19/2021
Customer complaint is that they ran the unit after they forgot to replace the lint screen and a piece of clothing got stuck in the blower wheel. Removed front panel and removed clothing from blower wheel. Tested out unit. Unit is good to go. Collected service call fee.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/19/2021
"Our customer has been having some problems with balanced load issues then the unit shutting down to protest the gear case and motor. I found no errors in diagnostics. I ran service test cycle and all loads functioned as designed. I went back into diagnostics and still no errors. I ran a DLMS calibration since our customer has made some balancing adjustments. I looked underneath and found no problems with the gear case, actuator or motor. There are no damaged panels. This u it is fully operational and functioning as designed except for the fact that the sound is no longer working. Talked to Bruces Whirlpool Tech Line. The UI panel will need to be replaced. Part ordered.; ordrng 1 W11478526 (Panel UI)"
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Customer stated console panel glitches out while in use and has to flip the breaker to get it to come back. Checked errors to see if any indication of issue, none found. Opened up unit by just undoing console to check for loose connections. No loose connections found. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11451816 (Console)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/19/2021
"Last trip found frozen Evap due to faulty ui, faulty thermistor and faulty fan scroll. After defrosting the Evap replaced all parts to resolve the issue. Unit testing good now and cooling properly. No further issues at this point. Unit is under warranty."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near La Vernia, TX 78121
Chris S.
Job Details: 04/19/2021
Customer stated that they hearing loud noise coming from bottom of refrigerator. Found issue to be refrigerator not leveled and compressor legs need to be tightened down a little bit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78217
Jim G.
Job Details: 04/19/2021
Replaced control board. Issue rsolved
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Replaced washer valve due to valve stuck open. Calibrated and tested washer no issues or errors codes found. Washer is working as designed. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/19/2021
Tested unit. Found blower is running. Good suction and airflow. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
Front left burner head needs to be replaced. Not coming on when it should even after adjustments. ; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78229
Sebastian
Job Details: 04/19/2021
Replace the glass on unit go to go.
We serviced a
KENMORE REFRIGERATOR
Model 795.74023.411
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Double checked diagnosis, and found that unit was misdiagnosed. Finding issue to be a restriction in Evap. Pulled unit forward to check condenser for if aluminum or steel. Condenser is aluminum. To properly fix unit, compressor and condenser would need to be replaced and unit lines would need to be blown out with nitrogen to remove restriction. Quoted 1166.73for p&l for replacing both parts, and blowing out the lines to remove restriction. ESTIMATE ONLY! Customer wants to think about repair vs replace; rqstng P&A on 1 TCA38151706 (Compressor) and 1 ACG73645004 (Condenser) and 1 WPW10143759 (dryer)"