We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/19/2021
Install components tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78416
Michael
Job Details: 08/19/2021
The customer was hearing a clattering noise when drain pump was on during the spin cycle, it stopped doing it. I tested the drain pump manually, its working normal, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes. Its possible something got caught up in the drain but it pushed through, the drain pump and appliance are working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78410
Jim
Job Details: 08/19/2021
Customer states that washer is not draining properly and not washing very well. Check known issue with actuator. Actuator not connected to splutch. Replace actuator and pull codes. F7E6 (motor fault). Clear codes and test in automatic mode. Washer performance is as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near Corpus Christi, TX 78410
Jim
Job Details: 08/19/2021
Customer states that icemaker is not working. While removing cover from icemaker, a piece of ice fell off the arm of the icemaker. Ice had been blocking arm from moving, which made icemaker lock up. Reinstall cover and test. Icemaker working as designed, no parts necessary.'
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Odem, TX 78370
Jim
Job Details: 08/19/2021
Customer states that refrigerator filter is leaking constantly. Check housing, lower part leaking. Remove and replace housing reservoir. Test refrigerator. Working as designed, no leaks.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78404
Michael
Job Details: 08/19/2021
Not agitating or washing the clothes per customer. F0E4 high water temperature, F7E5 error codes, cleared error codes, tested the inlet valve, temperatures are good, hoses are installed properly, looked underneath and found the actuator had popped out of the slider, defective part. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78408
Michael
Job Details: 08/19/2021
F0E4 high water temperature, F5E2 lid lock fault, F7E6 motor fault, F8E1 no fill/long fill error codes, cleared error codes. Looked underneath and found the actuator had popped out of the slider, defective part, installed new actuator. Tested the inlet valve, good water pressure on both sides, hoses are hooked up properly, lid lock is working normal. I believe the customer trying to advance the wash cycle created the error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Douglas H.
Job Details: 08/18/2021
Customer called in to report a noise after service was completed. Spoke with customer regarding this and determined that this is a new issue and is to be causies by the gear case. Ordering gear case to resolve the issue. Part oos. ; ordrng 1 W11423758 (Gearcase)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 08/18/2021
I was able to tighten bolt. Issue resolved. ; schdld next appmnt for 9/8 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Schertz, TX 78154
Chris S.
Job Details: 08/18/2021
Customer stated that washer doesnt turn on and when it does drain pump doesnt shut off. Got a burning smell from drain pump order drain pump also part is out of stock.; ordrng 1 W10876600 (drain pump)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/18/2021
Tested unit. Squealing noise during spin. Will need to replace belt. ; ordrng 1 W11239857 (Belt)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78228
Sebastian
Job Details: 08/18/2021
Was able to remove the basket by the basket revealed damage to the gear case replace gearcase and all other parts tested and calibrated unit in agitate you can hear the wash play rolling on the basket explain to customer that this noise might go away over a little bit of time explain to customer of unit continues to make noise during the wash all we can do is replace the agitator again
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS15NRTB4
Near San Antonio, TX 78231
Jim G.
Job Details: 08/18/2021
Replaced faulty cap overload assembly however that did not fully resolve issue as the compressor appears to also be seized up. Compressor will attempt to start up and then time out. Ive verified proper voltage from the control board. ; ordrng 1 WPW10605286 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78251
Sebastian
Job Details: 08/18/2021
Found that there was only one bad module in the icemaker portion of the top chains are light. all lights came back on double checked freezer light as well unit running as it should
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Schertz, TX 78154
Chris S.
Job Details: 08/18/2021
Customer stated the burners werent working all the time found the burner caps were hanging off a little bit fix the issue tested unit everything working properly. Yes the survey.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/18/2021
Tested unit. Overflowing reservoir. Replaced pump with water level sensor. Still overflowing. Need to replace control. ; schdld next appmnt for 8/26 THU !
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78254
Sebastian
Job Details: 08/18/2021
Unit has one additional year warranty through builder program unit also has more than five UI to control air codes cleared out codes and tested unit everything past and component testing but one testing unit in regular mode the timer didnt clock down on one occasion during the top oven warm up and found that the touchpad was acting a little bit odd and found that there were two more you either control air or cold by the time I went to check diagnostics again ordering console and Board. Console is on back order; ordrng 1 W11297709 (Console) and 1 W11261167 (Control)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/18/2021
The unit was in the garage because they bought another. I replaced the gear case, splutch and actuator as directed by Whirlpool Tech Line. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS-6
Near Cibolo, TX 78108
Chris S.
Job Details: 08/18/2021
Customer stated they tried to changing out the bulb several times and it just keeps burning out ordering bulb socket and control board and an extra bulb just in case. Control board is out of stock.; ordrng 1 W10892389 (cntrl-elec) and 1 W10210871 (holder,lamp) and 1 8206232A (lamp 40 watt)
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Boerne, TX 78015
Zachary
Job Details: 08/18/2021
Checked unit and it does fall within 30 day cosmetic with paperwork collected. Took picture of crack on panel. Opened new panel to check it and it is in worse condition than the one on it. Having to order part again. Once again it is OOS hand will need to be scheduled when available.; ordrng 1 W11413566 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/18/2021
Complaint is Gas smell when using bake. Tested unit. Good ignition. good flames. On both bake and broil. Customer stated she started to smell gas. Shut unit off. Called techline. Transferred to safety. Customer will need to contact whirlpool safety department to proceed further. Job complete. File #7731536408. Call whirlpool safety. 866-550-5136
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/18/2021
I thawed out the unit and replaced the evaporator fan. I tested the unit on test 3 for RC evaporator fan. The unit is now fully functional. I advised our customer to wait 24 hours before putting food in the unit.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/18/2021
Our customer had a crack on the front middle of the unit. The main unit is not being braced on this down draft cook top. It is only braced by the glass on the cabinet. I spoke with Andy at Whirlpool Tech Line and this unit is supposed to be resting on the cabinet with the lip from the burner box. It is resting on glass and is secured to the cabinet top with an adhesive. Pictures included. He told me if Jenn Air approves the repair we will have to have the unit uninstalled before we get there and we cannot install it. SR# 7731537899. I called our customer and left a detailed message about what we will need to. Ive forward. This part is OOS.; rqstng P&A on 1 W11476176 (Cook top black.)
We serviced a
WHIRLPOOL WALLOVEN
Model WOC54EC0HS03
Near San Antonio, TX 78253
Sebastian
Job Details: 08/18/2021
F4e1 Found that unit has the error code for control to you I which was replicated in the fact that I was unable to actuate anything in diagnostics did a factory reset and I was able to get the unit to function again as it should everything ended up working explain to customer that I most likely still need to change out the parts from the air codes otherwise it might happen again ordering parts. User interface is on back order; ordrng 1 W10389447 (Thermostat) and 1 W11261167 (Control) and 1 W11297728 (Console)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Boerne, TX 78015
Zachary
Job Details: 08/18/2021
Could not see any entitlements when I checked them. Called partner team because customer said they had 1 year extended ELW and talked to Erica, Authorization# WYF37YFAPL2. Original complaint was zero activity from console, since waiting on part customer has oven slowly start working to now being fully working. Spent 1 1/2 hours attempting connect oven to WiFi with no success so unit can receive software updates. Customer wants to call WP WiFi connections department and try to connect with them since they specialize. Rescheduling to come back 9/9/21 Thursday to install new console if no change.; schdld next appmnt for 9/9 THU !
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/18/2021
Our customer is having problems with long fill and water not coming into the unit. In diagnostics I received error code F3E2 Inlet water temperature fault and F8E1 long fill and F0E4 Spin Limited by Water Temperature and F2 E1 UI stuck button. In automatic test mode the cold and hot water valves were not functioning. On test 5 for the temperature thermistor when checking the resistance from J2-1 wrt J2-2 I received .3 ohm at an Ambient temperature of 77 degrees. It should have a resistance of 50k ohms. Needs a new valve. I changed the the valve out and ran load size calibration. Tested water valve in manual test mode. Unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near San Antonio, TX 78212
Jim G.
Job Details: 08/18/2021
Determined faulty control board and replacing sensor as a precaution. ; ordrng 1 W11449482 (Control) and 1 W11405276 (Wire harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78253
Sebastian
Job Details: 08/18/2021
Found motor vibrating heavily replaced sump assembly tested unit customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78210
Zachary
Job Details: 08/18/2021
Checked refrigerator, issue is that not getting ice or water from refrigerator dispenser. Checked filter, was not factory filter. See pictures. Recommended customer to get certified WP filters to prevent issues in the future. Gave them par#. Checked switch on door found housing of door slightly indented. Installed spacer and dispenser is now working as designed. Found no other issues or error codes. Refrigerator is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near La Vernia, TX 78121
Chris S.
Job Details: 08/18/2021
Customer stated that washer was not cleaning clothes right. Found issue to be faulty actuator. Replaced actuator tested and calibrated washer everything working properly. Yes to survey.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS
Near San Antonio, TX 78209
Jim G.
Job Details: 08/18/2021
Replaced door. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/18/2021
Installed new door lock. No further issues. Tested to complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 08/18/2021
Customer stated that dryer sparked and then smoke came from the back. Found issue to be power cord was not properly installed by installers took pic in quick pics. Ordering terminal wires and customer is getting new power cord. Red wire was completely burnt off. And red wire was very loose on terminal.; ordrng 1 279318 (terminal)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Converse, TX 78109
Chris S.
Job Details: 08/18/2021
Customer stated that washer was not cleaning clothes. Found issue to be faulty shifter. Replaced shifter. Tested and calibrated washer everything working as designed. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/18/2021
F03 f11 Placed water pump and tested unit unit past test also ran a quick wash cycle with maintenance wash full load work as it should unit should be good to go
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/18/2021
Tested unit. Sparking noise from front right burner. Found bad switch. Installed new switch. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78240
Sebastian
Job Details: 08/18/2021
Last technician diagnosed a bad shifter replaced shifter did not fix situation I found that the main motor is down controls possibly down as well ordering motor capacitor and control to resolve issue.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W11419215 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 08/18/2021
Replaced actuator calibrated unit and tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Shawn W.
Job Details: 08/18/2021
Our customer was having problems with no ice production. I found that A Clone water filter was being used (picture included). The temperatures are fine in both sections I ran service test 56 and 45 for harvest and fill. The ice maker is functioning as designed. I provided guidance to our customer on how to secure the correct water filter. I noticed that a screw was missing from the water filter cover and fixed this with my truck stock WP67006908; used 1 WP67006908 (Screw) from stock
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78209
Jim G.
Job Details: 08/18/2021
I was able to verify a faulty icemaker. Ive replaced ice maker Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWQ02
Near San Antonio, TX 78216
Sebastian
Job Details: 08/18/2021
plugged in unit found that compressor was kicking on pulled evaporator cover off to verify frost pattern verify that frost pattern was going all the way through evaporator found out my fan on the evaporator was not operational it was trying to spin but was not doing anything basically it was vibrating unplug unit unplug the fan spun fan blade and tested fan plug the unit back in along with fan and fan began to spin explain to customer that it is possible that the fan just got stuck but being that It got stuck It is very possible it could happen again.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78256
Zachary
Job Details: 08/18/2021
Tested unit to verify gearcase replacement. Only sound I heard was slight squeak when changing to higher spin speeds while using component activation. Agitation made normal sound and function. Checked under washer and found a kids shark toy that evidently got stuck under guard and put enough pressure to rub cam at some point. Evidence of shield rubbing cam was their. Fortunately nothing was damaged. Used a bit of lubricant to eliminate high spin squeak. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed. Showed customer toy and recommended trying best to not let items get under washer to prevent issues in the future.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78215
Jesus C.
Job Details: 08/18/2021
Installed new control. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/18/2021
Tested unit. Stuck in drain. Will not reset. Replaced bad control. No further issues during testing. Unit is working properly. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Zachary
Job Details: 08/18/2021
Issue is ice maker not making ice. We did not have engineering code ending in 04 dispatched for us from WP. Ice maker we received was for 00 and had different harness. Transferred harnes per customer to new ice maker and hoping this may work. Most likely not. Ordering new ice maker that has proper harness. Other issue is I could not get ice maker to fill under test 97. After speaking with DH you have to do water fill test 96 first to initiate and then perform test 97. Issue is most likely bad ass ice maker. But if customer calls back order part# W11336586 Orion board and W11401679 fill tube assembly. ; ordrng 1 W11194380 (Dual valve) and 1 W11115534 (Ice maker assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Zachary
Job Details: 08/18/2021
Checked dishwasher, found F8E4- float switch open error again. No water in tray or other issues that could cause error. Cleared error code, no additional errors. Replaced switch and ran diagnostics cycle and found no other issues or error codes. Dishwasher is working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/18/2021
Same issue as before. Ran diagnostics testing to check unit, in diagnostics testing unit functioning properly, in normal operation unit short cycles, jumps into harvest too soon and then restarts. Calling techline due to persistent issue. Spoke with Rick, explained the situation. Explained everything that has been done. Based on everything that has been done, Rick is telling me that there is a partial or floating restriction and possibly a leak in SS. He advised to replace compressor and evaporator and when brazing the lines needs to be done within 5 minutes of removing the plugs of the compressor. Ordering compressor and evaporator and non dye drier to resolve the issue. Compressor oos. Sr 7731537251; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator) and 1 W10843121 (filter dryer)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Douglas H.
Job Details: 08/18/2021
Customer stated same issue as before, control not responding properly and showing f1e1 control error. Managed to clear error. Found cause to be a broken connection at drain pump. Fixed this issue by securing the wire into connector properly. Unit immediately began functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/18/2021
Last trip found faulty electronic control and ui. Upon further investigation found that the only issue was electronic control. Replaced electronic control to resolve the issue. Unit testing good now. This part is under part warranty as replaced less than a year ago. Unit as a whole is oow. Please bill for sc and labor
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/18/2021
Last trip found unit needed dryer repair kit. Replaced dryer repair kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/18/2021
Unit not functioning. Customer stated error of f6e2 shows. Found issue to be main control. Replaced main control. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Boerne, TX 78006
Douglas H.
Job Details: 08/18/2021
Last trip found broken fill tube. Replaced fill tube to resolve the issue. Cleared ice build up in ice maker funnel. Unit testing good now. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Customer unavailable in her assigned time frame, rescheduling. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Customer concerned about mold in diffuser area. Talked to techline (SR: 7731534333) who seemed to think it was a stamp given the circular outline of substance. Ordering a new diffuser anyway due to food freezing in refrigerator section. Will call customer when it gets in. ; ordrng 1 W11164593 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Replaced icemaker for E2 error code. Reset unit, no more error codes. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Unit temps were good upon arrival, found no ice behind evaporator cover. Replaced the fan w/ thermistor, Evap cover and drain pan per techline recommendation. Unit tested good at this moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Issue was lights out and crooked drawer. Replaced freezer light, unit testing good. RH slider in refrigerator had come off of mounts. Secured railing to proper position, drawer now slides well. Unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH76719CZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Issue was no power on unit and a door close sign before the power went. Replaced amp fuse and interlock kit. Unit tested good.
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Boerne, TX 78006
Colton B.
Job Details: 08/18/2021
Issue is oven not working, display is completely dead. Unit needs a new control and display to resolve issue. Controls seem to be covered for 5 years.
We serviced a
KENMORE WASHER
Model n/a
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
Wont drain per customer. F2E3 switch mismatch, F8E1 long fill/no fill, F9E1 long drain, F3E1 pressure system fault error codes, cleared error codes. There was water still in the tub, tried to drain the water, drain pump is bad, installed new one from TS, tested the drain pump, it drain the rest of the water in the tub. Ran diagnostics, completed with no issues, the appliance is draining and working normal ; used 1 W1099003 (Pump) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lake City, TX 78368
Jim
Job Details: 08/18/2021
Install drain pump and pull codes. F9E1 (long drain), and F2E1 (stuck key). Clear errors and rest. Washer working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
Not washing the clothes or spinning out water. Looked underneath and found the defective actuator had popped out of the slider, put it back in place temporarily, advised no guarantees. Ordered actuator and rescheduled the customer ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
The appliance isnt powering. The control has no power, I turned on one of the burners and the control flickered and turned off. Turned it off and unplugged the appliance, removed terminal cover, connections are good, checked voltage at the terminal, L2 isnt getting 120VAC, and when I checked both legs together, still only getting 120VAC. Confirmed the issue is with voltage at the wall outlet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
The compressor would start and shut off, wouldnt stay running. Replaced the starting device with one from TS 8201786. The compressor started up and stayed running, 90 amps, evaporator fan is working normal, appliance is cooling.; used 1 8201786 (Start device) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Adam
Job Details: 08/18/2021
Customer complaint of unit no longer cooling in either compartment. Inspection of unit shows all thermostats are working as intended as well as evaporator fan. Further inspection Shows capacitor and fan both running but unit still not cooling. I did advise customer that is sealed system technician would be required to diagnose the issue. Customer has declined any further service for this unit. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Orange Grove, TX 78372
Jim
Job Details: 08/18/2021
Customer states that washer is humming and will do nothing more. Check hum, find drain pump possibly bad. Customer declined service.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Mathis, TX 78368
Jim
Job Details: 08/18/2021
Customer states that washer starts cycle, but stops and will not continue. Pull codes: F6E2 (communication error, UI cant hear ACU).. Ran tests to check board and UI, , both bad. Have UI and control on hand. Permission to use parts denied by Lowes in home as uneconomical. Reassembled unit.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 08/18/2021
The customer said that the door doesnt close properly and pops open when baking. The hinge was bad on the right side, the door was going too far down. Installed new hinges the door is opening and closing and not going too far when completely opened. When you close the door almost all the way, it catches and then closes by itself but its not making contact with the latch, I push it once and it holds. I preheated the oven and once it got hot the oven popped opened and wont stay shut. It looks like it was advised to change out the receivers but were not ordered. Called and spoke with Austin with whirlpool tech line SR 7731129147, I asked him if he thought the receivers needed to be replaced to solve the issue, he said to order the receivers. Ordered parts, no ETA, please reschedule when the parts come in. ; ordrng 1 W11318331 (Left receiver) and 1 W11317948 (Right receiver)
We serviced a
KITCHENAID OVEN
Model KEBS279BSS00
Near Kenedy, TX 78119
Michael
Job Details: 08/18/2021
Installed control for the display, turned the breaker back on, the display and appliance are working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Corpus Christi, TX 78405
Adam
Job Details: 08/18/2021
After arriving at customers home with all parts required I discovered that home is very filthy. I did it for customer for product to be repaired that rent a center will have to come and pick it up so we can do the repairs at that store location. I know this is not an ideal situation but due to the conditions of the home I felt it the best option available. reschedule appointment for Rent-A-Center location when store makes contact and after picking up Appliance.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Corpus Christi, TX 78416
Adam
Job Details: 08/18/2021
3/24/2020 goods issue date from Cxc. sr#7731309623. Residence where the seam is being kept very gross and dirty environment also refrigerator is infested with roaches holes throughout the house mostly in the floor and one large hole in the kitchen area. When I saw roaches in the fridge I did inform customer that this would void his warranty. Customer is obviously upset and told me where the F do you see roaches at it soon as we open the freezer door roaches were seen running across into airflow wholes. Contacted partner team to document the issue SR number above. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/17/2021
Customer stated unit filled partiality then just stopped, customer stated managed to get unit unlocked and now just stays on sensing. Checked errors found F1e1 main control failure. Ordering control and ui to resolve the issue. Control is oos; ordrng 1 W11519742 (Control) and 1 W11406492 (Assembly fascia)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78250
Sebastian
Job Details: 08/17/2021
Unit is pulling up no error codes all functions are working correctly on arrival found that customer had a unit loaded with several pieces of clothing that are very different sizes giant towels with little towels and all loaded in there a radically explain to customer how to load unit customer did not except advice expects to be able to wash blankets from bed expecting it to be silent 7731523781
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2021
I removed the unit from the cabinet. Replaced the wheel tub and reinstalled rack and unit into the cabinetry. The dish rack is now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Complaint is condensation builds up on upper glass while using lower oven. Called tech line. Unit is working as designed. No repairs can be mad. Job complete. Sr 7731523199
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no water being dispensed or ice production. Finding issue to be no water coming from the wall. Customer will have a plumber out for that issue. Rest of unit looks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF560SMHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Also found a broken wire harness last trip, it did not get ordered for some reason. Reordering and returning when it gets in.; ordrng 1 W10309400 (Wire harness)
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was a dripping dispenser and not finishing cycles. Found F3E2 and F8E1 error codes. Replaced valve, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near San Antonio, TX 78209
Sebastian
Job Details: 08/17/2021
Timer not needed customer has put unit to the test and is working as it should after vent repair from maintenance
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that only issue was the door. Adjusted the springs for the door and had customer test it out and customer is happy with repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Ive determined an issue with the transmission and possibly with the suspension s well. ; ordrng 1 W11423759 (Gearcase) and 1 W11218170 (Washer) and 1 W10734521 (Slider Assembly) and 1 W11400156 (Suspension)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated the dishwasher drain hose was cracked and dripping water underneath sink. Ordering drain hose to fix issue.; ordrng 1 W10712310 (hose-drain)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Customer having intermittent issues with rear left burner not igniting. Tested unit. Issue is intermittent. Not caused by burner caps. Replaced burner head. Burner is now working properly. Could not get any further issues. Advised customer to monitor burners since issue was sporadic. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no freezer light. Tried replacing freezer light but it wouldnt come out. Both customer and I were concerned about damaging the liner. Light came on while trying to remove light. Customer is fine with the way things are now. Unit tested good at this moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I removed the back panel and turned the water on. Found that the leak was coming from the top of the water valve. I replaced the water valve and tested dispense to check for leaks. Aired out the lines. The leak is fixed. Our customer has another problem. The handles on the doors are loose and falling off. I tried to file these handles but found that the original installers from Best Buy (the worst installers in town) were to lazy to put the washers on the handles. I suppose they thought they were smarter then the engineers that designed these handles. Picture included. This is a functional problem that has run its course. I asked our customer if these were loose from the beginning and they said yes. Our customers cannot safely and functionally open these doors anymore because of the bad installation. Im ordering all parts needed and will send back to vendor whatever is not. Because these were loose form so long they are not sliding off the screws as designed because they have been worn. I might have to break off the handles. Seeking authorization OTL.; rqstng P&A on 8 WPW10288153 (Screw)s and 1 WPW10223025K (Handle Freezer) and 1 WPW10223019K (Handle RC) and 1 WPW10223019K (Handle RC) and 1 WPW10223025K (Handle Snack)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated oven wasnt working. Found issue to be igniter. Replaced igniter tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB
Near Center Point, TX 78010
Colton B.
Job Details: 08/17/2021
Issue is a cracked ice container. Customer states that rent a center is going to be paying for the call. Talked to rent a center later in the day, they state that they will not be paying for repair.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Replaced sensor, mag duct, and cover plate per techline recommendations. Issue still persists. Calling techline back to go over this issue. Spoke with Andrew, explained the situation and steps taken today. He asked a few questions regarding the process and stated there is nothing further that I can do to resolve this complaint as the unit is heating as designed. Stated no further parts and no further service needed. Sr 77301559926Advised customer of this, gave csr number as customer is not happy with this explanation.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that oven would trip breaker when in use but they are able to use cooktop just fine. Replaced control board tested unit everything working properly. Yes to survey.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Customer stated unit not functioning and clean light flashing and unit beeping. Customer had power turned off to unit upon arrival. Unit was stuck in demo mode and with customer leaving power turned off to unit for an extended period of time it reset to get unit out of demo mode. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBHC109JBL05
Near Boerne, TX 78006
Douglas H.
Job Details: 08/17/2021
Customer stated unit not heating or even attempting to heat. Pulled unit apart to ohm parts out. Upon attempting to remove one lead from the magnetron thermostat, I accidentally broke the thermostat, I replaced thermostat at no cost to customer since I broke it. Upon investigating the unit found that one of the leads off the transformer arched and broke off the transformer.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I disassembled the unit and removed the old valve housing. I installed the new housing and reassembled. Ran load su calibration and automatic test mode. All loads functioned as designed and the dripping has ceased. Ran manual test mode and isolated valves to ensure there was not continued leaking after shutdown. This unit is now fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/17/2021
Our customer said that the frost got a little better but it was still frosting then leaking on occasion. I took the door off and inspected the current gasket. It looked fine. I offered to heat treat again at no cost or replace the gasket. Our customer opted for replacing the gasket. I replaced the gasket, heat treated and installed. Our customer will wait for 24 hours to let the gasket cure.
We serviced a
FRGIDAIRE RANGE
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 08/17/2021
Unit needs new display, however display has been discontinued. Emailing invoice for SC to property manager who will call and pay.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430DP01
Near San Antonio, TX 78255
Colton B.
Job Details: 08/17/2021
Customer upset that I didnt have the part. Informed him that the part had been ordered but is out of stock. Unit needs a new console. Customer wants to wait until we get the part to come out. Will call customer when it gets in. ; ordrng 1 W11229663 (Control panel)
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 08/17/2021
Issue was that the RF burner was not lightings. Finding issue to be the burner caps were on the wrong burners after customer had cleaned unit. Fixed that, looked over unit, everything is looking good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Replaced faulty float switch as there was no water present. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer was getting F1E1 replaced control board tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78244
Chris S.
Job Details: 08/17/2021
Customer stated microwave was fine but they thought we install air duct for the air flow to go out the house. I told her that would be the builders who do that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2021
Unit overflowing with water on freezer side. Found evap drain line clogged. Cleared ice. Could not blow through hole in liner. Used screwdrivers to try and push clog. Small pieces of insulation fell out. Drain hole is sealed with insulation. Called tech line. No further repairs can be done. Customer will need to contact whirlpool customer service. File number for service Sr 7731521189.