We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/20/2021
I found that there was a loose connector to the faucet. The bezel will need to be replaced though. The faucet is working for now but will need the bezel to be fully functional. Part ordered. OOS.; ordrng 1 W11550898 (Bezel)
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/20/2021
Tested unit. Compressor not running. Tried new inverter. Still not running. Will need new compressor and control. ; ordrng 1 W11301889 (Compressor) and 1 W11449482 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/20/2021
Unit not cooling properly again, noticed Wslight frost formation on Evap cover. Freezer temp at 13 degrees and RC at 41 degrees. Checked pressures, Running pressures low side -10 psi high at 105 psi, pressures equalized after almost 10 minutes of the unit being off at 20 psi. Calling techline per notes and continued issue. Spoke with Andrew, explained everything done and he stated. Based on readings and everything done, he stated issue is likely an internal leak. Read disclaimer, deemed unit unrepairable. SR 7730463102No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HB3
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/20/2021
Unit door has a crack in it. Door is needed. Ordering door to resolve the issue. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/20/2021
Unit lights not functioning properly. Found for freezer side another bad module, for refrigerator compartment found the issue to be a faulty led driver board. Ordering led driver. Part needs auth from whirlpool. Advised customer of potential cost if part isnt covered ; rqstng P&A on 1 W10830288 (cntrl-elec)
We serviced a
JENNAIR WALLOVEN
Model JJW3430DP02
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/20/2021
Unit showing f2e1. Unit would need new console to resolve the issue. Attempted to reset board by removing power. That didnt resolve the issue. ; ordrng 1 W11087468 (console)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120EBS0
Near San Antonio, TX 78212
Douglas H.
Job Details: 08/20/2021
Original door had a scratch on it. Confirmed new door not damaged with customer. Replaced door to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Chris S.
Job Details: 08/20/2021
Replaced actuator tested unit everything working properly and checked to see if it still had the motor error code. Actuator fixed the motor error code.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/20/2021
Play some magnetron capacitor and diode unit began as it should tested unit out of cabinet and in cabinet after install working as it should
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78245
Sebastian
Job Details: 08/20/2021
Unit drawer was installed incorrectly and the whole unit was cocked to the side at the frame causing difficulties with the drawer customer instruct made adjustments tightened up screws at drawer. Customer instruct
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/20/2021
Installed new control. Left front and rear burners not working. Will need new switches. ; ordrng 1 WP3149404 (Switch)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS04
Near Boerne, TX 78006
Douglas H.
Job Details: 08/20/2021
Last trip found faulty console and faulty door latch. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per closing documents.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/20/2021
Customer has squeaking noise. In diagnostics I received error code F0E0 There is no such code in service manual. I ran component activation for all speeds of agitate and spin. On low spin initial I heard a squeak, the. It went away. Sam on high spin. It did not do this on medium until it shifted into higher gears. They have had a bad lot of belts that were failing tension tests with the engineers. Whirlpool has been pulling from distributors. I changed out the belt from truck stock W11239857 and ran all three spins in component activation. The squeaky noise has now ceased. Unit is now fully operational.; used 1 W11239857 (Belt) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78244
Chris S.
Job Details: 08/20/2021
Replaced drum tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Boerne, TX 78006
Douglas H.
Job Details: 08/20/2021
Unit making noise during spin cycle. Checked errors found f7e9 locked rotor. Ran auto testing to check unit and to see if could replicate the noise issue. Ran manual testing to find unit squeaking in high spin as letting unit run longer the noise got louder. Went underneath unit to find noise coming from gearcase, found issue to gearcase to be caused by clutch and slider.
We serviced a
MAYTAG RANGE
Model MER7775WS1
Near San Antonio, TX 78239
Zachary
Job Details: 08/20/2021
Checked range, issue is door hinges do not support door to go down slowly anymore. I made sure it was secure and functional. Door will fly open if not supported.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/20/2021
Replace parts the prior tech had ordered found door to be closing in working as it should customer to test out with full load of wet clothes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78228
Sebastian
Job Details: 08/20/2021
Replaced both hinges the rail gasket on the right hand side refrigerator door and door did not seem to want to sit flush ordering door to resolve this issue also replaced water valve to address water not being delivered to door issue power being delivered a water valve on a new valve but not making it to door door change should resolve this issue as well ordering UI just in case; ordrng 1 W11307224 (Door) and 1 W11542754 (Panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/20/2021
Put in new control but the buttons would not respond. Could not program new control. Buttons work when old control is in. Reordering control, will call customer when new part comes in. ; ordrng 1 WPW10116216 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78218
Zachary
Job Details: 08/20/2021
Serial was off by the last digit. Was a 5 instead of 6. Added accurate entitlements screen shot. Is dispatch# alright to work with still? Complaint is several cycles to actually dry clothes. Tested dryer, first thing I did was flip breaker. Dryer had heat. No air restrictions. All sensors tested good. Could not find any issues. The only thing I can think is a switch causing an issue. Ordering all 2 switches and timer to resolve issue. Customer is going to call if dryer is working so it can be completed.; ordrng 1 WPW10185992 (Timer) and 1 WP8578352 (Wrinkle release switch) and 1 WP3405156 (Temp. Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/20/2021
Our customer is having a problem with ice molting up in the bottom of the ice bin causing the dispense to jam up. This is causing leaking from the ice chute as well as through the ice dispense door. I found the RC set at 33 F and the FC set at 0 F. I set the RC back to manufacturer recommended temperature. There are no air gaps in the chute, there were no errors on test 56 for the ice maker, the ice maker is harvesting on test 57, the ice level sensors are working fine on test 15, there are no air flow obstructions. Running through the trouble shooting procedures I found that our customer was using a clone water filter which is likely causing water flow problems and likely over filling the ice cube tray. When testing the fill tube heater on Test 19 with 01 for on from P2-3 wrt P2-4 I received 65 VDCit should only be 12 VDC. I called Whirlpool Tech Line and spoke with Austin. We tested the heater at the correct board which is the led board. It was putting out 0VDC to the heater, it should be 12 VDC. He also recommended leveling the unit SR#7731549666.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2427DS01
Near San Antonio, TX 78230
Zachary
Job Details: 08/20/2021
Circulated power with no change F2E1 still present. Opened console and verified all connections checked good. Confirmed console is necessary to resolve issue per tech sheet. Left customer with magnet since part is OOS. PL1 authorization covers all costs. Will need to be scheduled when part is available.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 08/20/2021
Replaced door seal due to tear causing functional heat release issues. Originally thought it was not a functional issue but it was. No other issues or error codes found. Dryer is now working as designed. Let customer know to wait 4 hours for silicone to cure.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near San Antonio, TX 78256
Colton B.
Job Details: 08/20/2021
Issue was a noisy dryer. Issue is a bad motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Colton B.
Job Details: 08/20/2021
Issue was no water dispensing. Replaced 3 way valve, still no dispensing. Ordering new filter housing and reservoir to resolve issue. Will call customer when part comes in.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing) and 1 W11512399 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Colton B.
Job Details: 08/20/2021
Issue was a leaking washer. Bellow looks to be in good condition, all connections are good. Found drain holes in bellow to be partially clogged. Removed clog, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Colton B.
Job Details: 08/20/2021
Issue was that unit was not washing dishes. Found water to unit turned off and the punch out on garbage disposal had not been removed. Fixed both of those issues, unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS2
Near San Antonio, TX 78253
Colton B.
Job Details: 08/20/2021
Replaced top interlock, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Colton B.
Job Details: 08/20/2021
Customer wanted dishwasher checked for poor dry. Unit testing good and incoming water temperature was correct. Informed customer that plastic tubs tend to hold on to a little more moisture. Customer is fine with this, just wanted unit checked.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78248
Jim G.
Job Details: 08/20/2021
Replaced parts Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Helotes, TX 78023
Jim G.
Job Details: 08/20/2021
Replaced faulty modules. Issue resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Jim G.
Job Details: 08/20/2021
Cleared obstruction from fan. Also checked switches. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78254
Jim G.
Job Details: 08/20/2021
Replaced door seal. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Jim G.
Job Details: 08/20/2021
Replaced faulty actuator as per technical service bulletin. Issue resolved
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near San Antonio, TX 78228
Jim G.
Job Details: 08/20/2021
Verified a loose connection. Reconnected issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 08/20/2021
The RC evaporator is freezing up, the customer said the crisper drawer was hard to open. The slides had been removed and not put back. I put the slides back in place and put the drawer in, its opening and closing properly. In the past tech line has recommended changing out the main control when replacing the evaporator fan assembly. Ordered the control and rescheduled the UI, evaporator fan and thermistor cover. Please reschedule when when all the parts come in.; ordrng 1 W10843055 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 08/20/2021
Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77901
Michael
Job Details: 08/20/2021
F0E5, off balance load, F0E2 over suds condition, F7E7 motor unable to reach target RPM, F7E6 motor fault error codes, cleared error codes. The belt had fallen off, no damage to the bell, clutch assembly is in good condition, pulley wasnt loose, put back in place, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77901
Michael
Job Details: 08/20/2021
Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. The customer has already paid in full. Check #
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Victoria, TX 77905
Jim
Job Details: 08/20/2021
Customer states that washer is not agitating properly, and not spinning at all. Check known issue with actuator. Splutch loop is in middle, which wii not agitate or spin. Replace actuator and test. Clear codes and place in automatic mode. Washer working as designed. PLEASE CORRECT CUSTOMER LAST NAME TO DAVIS.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Jim
Job Details: 08/20/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
Adam
Job Details: 08/20/2021
Customer states she had the compressor worked on/replaced five or six weeks ago by our company but I have no work history or a model serial number. Customer also states after work was done unit worked fine for a few weeks and then everything stopped being so cold no more ice production and freezer no longer freezing groceries. Inspection of unit shows no ice build up fans and baffles are working in both freezer and fridge compartment as well as icebox fan.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Corpus Christi, TX 78414
John L.
Job Details: 08/20/2021
Installed components, ran diagnostics mode test on unit. Cleared out codes, let unit go through test cycle. No codes at end of cycle, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Adam
Job Details: 08/20/2021
Installed actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/20/2021
Installed compressor and 3-way valve. Vacuumed lines, lines held vacuum. Charged unit with proper amount of refrigerant, 5.50oz. Unit is cooling. Ran test 4 to finish set up.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 08/20/2021
Installed UI, setup unit. Code appeared again,cleared out code through diagnostics mode. Code still came up, checked all connections. All connections are firmly locked, unit still showing code F6E8 MW ACU lost communication contact. Called Techline and spoke with Bruce explained issues having with unit and what has been done to unit already. Techline suggests that issue may be with communication harness, check and replace to resolve this issue.; ordrng 1 W10524303 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 08/20/2021
Inspected unit, spliced wiring became undone. Advised customer to contact whirlpool as a door would be needed for a permanent inquire if a replacement door could be covered by whirlpool as door is fairly expensive. Patched up splices that came undone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/20/2021
Is cooling temperatures will not reach freezing. Job will require a sealed system technician to come and check unit and pressures. Job will require to count. Job will also require sealed system technician; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Ingleside, TX 78362
John L.
Job Details: 08/20/2021
Inspected unit, found issue to be with evaporator fan motor fan motor no longer functioning. Installed new evaporator fan motor, motor turned on and is circulating air. Price pattern on evaporator is good, unit is cooling and issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78414
Adam
Job Details: 08/20/2021
Inspection of unit shows error code for F21 board failure. Replaced control tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Ingleside, TX 78362
John L.
Job Details: 08/20/2021
Inspected unit, gaskets on fridge and freezer door have became loose. Re-installed gaskets, and verified seal was made throughout unit. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/20/2021
Installed new bellow, ran a quick wash cycle, no leaks, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/19/2021
I uninstalled the dishwasher and placed the missing friction pad. The unit door now opens and lays down as designed.unit is fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Cibolo, TX 78108
Douglas H.
Job Details: 08/19/2021
Unit not cooling, confirmed unit leaking with pressure test. Low side in a vacuum and high side running low pressure. Checked unit for leaks, couldnt locate any leaks, sprayed soapy water over every junction to find the leak coming from the suction tube at the top of the evaporator cabinet. Called techline to report findings. Spoke with Sterling, Sterling stated based on findings unit is unrepairable. Sr 7731547815
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Schertz, TX 78154
Zachary
Job Details: 08/19/2021
Checked refrigerator, found water leaking from water filter housing. Replaced reservoir assembly which included water filter housing. Turned water back on and checked for leaks. None present water was dispensing freely from dispenser as well. No other issues or error codes found. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Universal City, TX 78148
Chris S.
Job Details: 08/19/2021
Rack adjuster wheel broke replaced rack adjuster. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 08/19/2021
Replaced heating element. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78248
Douglas H.
Job Details: 08/19/2021
Last trip found faulty compressor, evaporator and control. Replaced all parts to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised of 48 hr cool down period.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/19/2021
I replaced the actuator and the control as directed by the technical service pointers. In load size calibration the extremely loud noise replicated itself in the spin portion. It did not once again in manual test mode isolation on both speeds of agitate and spin. There were some belts that have failed tension tests by engineers recently and they have been trying to pull them from the distributors. I changed the belt on this nut and ran load size calibration again. We either are sitting on some of the bad belts that did not get pulled in time or we have a bad gear case and or cam. All parts ordered. Ou customer is obviously disappointed. Im ordering the parts but she will try and advocate with Whirlpool for a refund or replacement.; ordrng 1 W11239857 (Belt) and 1 W11454734 (Gear case) and 1 W10721967 (Cam), used 1 W11239857 (Belt) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 08/19/2021
Customer stated that they were having same issues and they are connected to WiFi. Buttons wouldnt work on console. Ordering console part is on back order.; ordrng 1 W11296171 (console)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/19/2021
I received a chat message from KF that she had explained the current situation to our customer but that our customer did not understand her explanation so our customer wanted to speak with me. Because Jenn Air was open and we would need to seek authorization I contacted Jenn Air and provided the SR Number from my conversation with Andy, Senior Tech at Whirlpool with my findings on the improper installation. SR# 7731537899. I spoke with April at Jenn Air Trade Partners. April looked at the SR number from Tech Line and asked me a few questions. She had to seek authorization from higher and was informed that because of the improper installation they could not cover the repair. They explained to me that Best Buy would have to cover the cost of the repair for the improper installation. SR# 7731400717. I called our customer and received no answer so I left a detailed voicemail with the updated situation, provided her with the SR Number with Jenn Air Trade Partners and referred her to Best Buy for resolution as Jenn Air directed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/19/2021
Issue was lights staying on and lower oven not baking. Finding issue to be the lower door switch assembly not engaging. Adjusted the assembly so that the door switch gets triggered every time. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/19/2021
I removed the front panel and disassembled the console, door handle, insulation and door latch. Replaced with new front panel and attached all the components. Tested unit. It fills, washes and drains. Unit is fully functional now.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS18PNZB01
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 08/19/2021
Replaced pump and sensor. Doing cleaning cycle everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Bandera, TX 78003
Sebastian
Job Details: 08/19/2021
Found that in test mode the buttons were not responsive and able to get it in the diagnostics but do nothing else replaced the consul and tested unit unit is working appropriately at the moment
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Floresville, TX 78114
Chris S.
Job Details: 08/19/2021
Unplugged dishwasher and tried to turn breaker back on with dishwasher unplugged and it still tripped. Found issue to be weak breaker customer is going to replace breaker and see if that fixes issue
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SS
Near San Antonio, TX 78216
Zachary
Job Details: 08/19/2021
Complaint was ice maker is very loud. Fixed issue. Panels were not secured completely and drain pump was not anchored properly. Other issue was drain pump would not drain. Initially thought it was just kink in the hose but upon further inspection found pressure switch has gone faulty. Ice maker should work fine in the meantime but pressure switch for drain pump needs to be replaced. Letting parts team determine availability since we cannot order through Marcone for Scotsman product.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near Shavano Park, TX 78230
Douglas H.
Job Details: 08/19/2021
Customer stated unit not making ice after prior service. Found issue to be faulty pump harness. Customer wants to proceed with repair. Ordering pump harness to resolve the issue. Will bring recirc pump assembly back as well in case was shorted out by bad harness. Not charging labor. Customer needs Monday or Thursday morning appointment for return, scheduled for soonest Thursday availability, requested AM time frame. ; ordrng 1 WP2310092 (harns-pump)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430WS01
Near San Antonio, TX 78260
Zachary
Job Details: 08/19/2021
Checked unit, upon further inspection both elements are fine. Appears to be bad infinite switches for both dual burners. Have been bad since they were installed a about a year ago. Not sure if we will get warranty back on it but not charging customer since they were faulty from install. Also, ordering blower harness as contingency, wires were pinched between unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 08/19/2021
Last technician ordered the wrong color door ordering stainless steel door explain to customer the situation; ordrng 1 LW11026425 (Door freezer stn)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/19/2021
I removed the current ice build up and changed out the auger motor and ice bin as guided by DH. Unit should now cease to build up ice underneath the bin.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/19/2021
I entered diagnostics and received no errors. I looked underneath the machine and found that the previous technician had not reattached the lower harness to the door latch when he replaced the front panel. I reattached. I found that the previous technician did not attach the hoses coming from the valve to the soap dispenser when he replaced that. I went into manual test mode to test the door lock. Unit is now functioning as designed and ready for resale as is.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/19/2021
Customer stated unit moves around a lot and there was noise during spin and a burning smell. Found cause to be gearcase ceasing up as found some oil underneath unit and on of the damper shocks is bad. Attempted to pull wash plate to verify if washplate ceased on. Washplate ceased as well. Unit will need to gearcase, wash plate and damper shocks to resolve the issues. Customer stated they had extended warranty, I explained that Maytag only sent an authorization for the diagnosis not for the repair. Advised that we would need a proper dispatch from the extended warranty to be able to work on unit under warranty. Advised if we dont receive the dispatch it would be considered oow. Advised customer that I would mark todays visit as an estimate and if/when we receive the dispatch we will attach it to this current ticket and order parts needed or if we hear back from customer to do it as oow. ESTIMATE ONLY until receiving proper dispatch from extended warranty ; rqstng P&A on 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W11454734 (Gearcase)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/19/2021
I installed the needed parts. Unit lighting and functioning is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kerrville, TX 78028
Colton B.
Job Details: 08/19/2021
Issue was frost on ceiling of freezer. Door seemed to be sealing well with no air gaps. Washer has already been installed. Found gap between liner and skin on the top of the freezer. Used silicone to seal up that gap. Customer will monitor frost situation and call us back if it returns.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Comfort, TX 78013
Colton B.
Job Details: 08/19/2021
Replaced actuator, unit testing good.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/19/2021
Replaced broken blower wheel. The motor was actually defective.
We serviced a
IKEA COOKTOP ELECTRIC
Model ICI500XB01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/19/2021
No power on unit. Unit needs the module. ; ordrng 1 W10857230 (Module)
We serviced a
WHIRLPOOL WALLOVEN
Model WOD77EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/19/2021
Another blower is need3d as well as a console due to an intermittently appearing selection issue. ; ordrng 1 W11248652 (Blower) and 1 W11428578 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 08/19/2021
Customer stated ice maker making clumps and ice sickles and rc compartment door squeaks. Found the ice door not sealing properly and found ice maker calling for too much water. For rc door hinge needs to be greased. Ordering ice maker, ice door and grease to resolve all the issues. Scheduled for soonest availability, customer requesting pm time frame for return visit, advised could request but couldnt guarantee it. ; ordrng 1 W10873791 (icemaker) and 1 W11130210 (door-ice) and 1 WP542638 (grease)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 08/19/2021
Issue was a leaking freezer. Issue was a clogged drain tube, cleaned drain tube, unit tested good.
We serviced a
WHIRLPOOL WALLOVEN
Model W0S51EC0AB02
Near San Antonio, TX 78255
Colton B.
Job Details: 08/19/2021
Issue is no power on oven. Finding issue to be a blown fuse. Ordering new fuse to resolve issue
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX20
Near San Antonio, TX 78257
Colton B.
Job Details: 08/19/2021
Customer wanted the refrigerator temperature checked. All the food was around 35-37 degrees, freezer temps are good as well. Unit is good to go at this point.
We serviced a
WHIRLPOOL FREEZER
Model KRSF705HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/19/2021
I verified an issue with a dent in the freezer door. Please contact customer to schedule appt once part arrives. ; ordrng 1 W11465916 (Freezer Door)
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Bulverde, TX 78163
Jim G.
Job Details: 08/19/2021
Resecured gasket. Issue resolved. ; ordrng 1 W11102846 (Gasket Door)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near San Antonio, TX 78254
Sebastian
Job Details: 08/19/2021
Oh my connection to the UI was loose unit operating as it should
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 08/19/2021
When changing out glass miss the fact that one of the brackets had a crack in it and is not supporting the glass appropriatelyPart available at vendor; ordrng 1 WPW10581831 (Bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 08/19/2021
Checked unit and could see water stain built up on ice guide. Found no water drip from ice bin though. Issue is from crushed ice leaving lots of small particles of ice on ice chute then melting and dripping until dry. Called tech line to confirm and spoke with Joel SR# 7731539605, confirmed ice melting being one cause, he also mentioned ice door on this design has been seen to build small amounts of condensation on back of ice door in places with high heat and humidity that can cause some drip as well. We fall very heavily in this category and there was some condensation on back side visible. In turn dispenser is actually working as designed and catching water so it does not run down refrigerator and end up on the floor. Upon ending call with tech line customer showed me small amount of ice on bottom side of air diffuser cover. Again a humidity issue from this year. Diffuser was working as designed. Refrigerator is working as designed per tech line. Gave customer SR# and escalations hotline.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/19/2021
Installed new belt and tub ring. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/19/2021
Customer stated unit leaves white marks on dark clothing and doesnt really clean clothing. Checked errors none found. Ran auto testing to check unit. When in agitating portion sounded as if agitator wasnt moving but could hear motor working. Checked underneath to find actuator had slipped. Replaced actuator to resolve the issue. Recalibrated unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78258
Jim G.
Job Details: 08/19/2021
Replaced ice bin. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/19/2021
Installed new UI. No further issues during testing. Unit is working properly. Job complete.
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/19/2021
Installed new chimney. No further issues. Customer approved repairs. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/19/2021
Tested unit. Not dispensing cold water. Found wiring to valve damaged. Repaired wiring Hot and cold now working properly. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/19/2021
Tested unit. No stored error codes. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78214
Jesus C.
Job Details: 08/19/2021
Tested unit. Not cooling. Compressor runs for 5 seconds then shuts off. Replaced start device. Compressor running. No further issues. Job complete. ; used 1 8201786 (START DEVICE) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/19/2021
Tested unit. Not heating. Found bad magnetron. Need to replace parts next visit. ; saved tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78412
John L.
Job Details: 08/19/2021
Inspected unit, found issue to be motor mount clip. Clip came off of motor this is whats causing noise in unit. Replaced clip, tested. Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78415
John L.
Job Details: 08/19/2021
Installed components, recalibrated unit and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kingsville, TX 78363
Adam
Job Details: 08/19/2021
Inspection of unit shows several air codes one for off-balance load another for high water temperature failure and Motor fault. Further inspection of unit shows agitator no longer attached to gear case but unable to separate the two. The order your case agitator actuator cam and capacitor as well as belt to resolve issue; ordrng 1 W10003790 (screw), rqstng P&A on 1 W10680217 (washplate) and 1 W10680218 (agitator) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10006353 (Cam) and 1 W10006384 (belt)