Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DRYER AMANA NED4655EW1 "The belt was busted, therefore drum not spinning, installed dryer kit from truck stock. The appliance is spinning and working normal ; used 1 4392065 (DRYER KIT) from stock"
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW95HEDW "The customer said she meant to cancel, said the appliance has been working with no issues, didn’t want us to come out"
Near Portland, TX 78374
John L.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4616FW0 "Inspected unit, harness has burned up. Will need to replace harness to resolve issue; ordrng 1 W10450289 (harns-wire)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4815EW1 Replaced start relay. All checks ok.
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE320M0EW2 "Inspected unit, display not powering on. Tested for voltage, unit is getting proper voltage. Issue with panel, replace to resolve; ordrng 1 W10887899 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Inspected unit, found issue to be with compressor. Compressor has seized. Will need to replace to resolve this issue.; ordrng 1 W10879296 (compressor)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/22/2020
FREEZER WHIRLPOOL WRT518SZFW00 Replaced control board and FC thermistor. Cx to observe.
Near Port Aransas, TX 78373
John L.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Inspected unit, unit icing up at evaporator in fridge compartment. Will need to replace harness and controls to resolve issues.; rqstng P&A on 1 W10248595 (control) and 1 W10761088 (panel-ui) and 1 W10799425 (harns-wire)"
Near Corpus Christi, TX 78410
Adam
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows small crack in housing causing water to pool on top underneath water valve as well as drip from bottom. Replace housing to resolve issue; ordrng 1 W10854688 (housing)
Near Victoria, TX 77905
Michael
Job Details: 01/22/2020
DRYER WHIRLPOOL OOOOOPPPO "Called the phone number before going out to location, not a good number. Arrived at location no vehicles, rang doorbell and knocked on door several times, no answer left magnet, customer will need to reschedule ; saved tckt"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
LAUNDRY MAYTAG MVWC565FW2 "Inspected unit for not putting in enough water, ran service diagnostics found no error codes, performed manual test all steps checked ok, referred customer to use and care guide on how unit works, verified normal operation unit checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows the lid lock not engaging but machine will be running. Control board also not responding to all commands.Replace lock and control board to resolve issue; ordrng 1 W10682535 (latch) and 1 W10803586 (cntrl-elec)
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED6200SW1 "Inspected unit for grinding noise, found coin between drum and bulk head, removed coin tested unit operation checks ok"
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW8540BW1 "Evidence points to bearing seal needs to be replaced. Bearings the,selves are also bad. Needs bearing repair kit. ; ordrng 1 W10435302 (bearing)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Dent in left RC door. Needs new left RC door. W10919616.; ordrng 1 W10919616 (dor-fip)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/22/2020
LAUNDRY WHIRLPOOL WRS321SDHZ01 Dent in freezer door. Cosmetic warranty for new door. Please inspect door before coming out to install!; ordrng 1 LW10918659 (dor-fip)
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/22/2020
BELLA KITCHENAID KRFC704FSS00 "Inspected unit for leaking water found heavy frost on suction line at compressor, called tech line tech had me check if fresh food evaporator was frozen, verified ice buildup on fresh food evaporator, found service pointer w11033419d , diagnosed to need evaporator cover and main control ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (ELEC CNTRL )"
Near Alamo Heights, TX 78209
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY04 "Checked refrigerator found unit not cooling properly, found bad compressor, replaced compressor vacuumed and charged unit everything is working normal now. Bill was 715.97 minus 181.53 collected 534.44"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/21/2020
DRYER MAYTAG MED5630HW0 Checked dryer found F6 E2 fault code did test replaced console and control board checked operation unit working normal now
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Outlet is sound. Client stated that there were some power surges recently and that they had an electrician inspect their house recently. I found that the control board was receiving a proper input of 120 VAC at the J1-1 to J1-6. I. Hanged the control board and set the unit code. Compressor and evaporator fan initiated. Temperatures steadily dropping. Conducted diagnostics, found all loads working as designed. Fully functional. Job complete."
Near San Antonio, TX 78228
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator after replacing compressor and drier found unit had restriction, replaced condenser and evaporator vacuumed and charged unit everything is working normal at this time"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Discovered that the unit did have an error code of F2 E5 with a date of 1 January 2020. No error code exists in the service manual. I called Tech-Line and spoke with TJ. He confirmed for me that no error code exists as well as it is not listed among the WiFi separate error codes. After clearing the error codes and rebooting, the error code did not come up. However, the F4 E1 error code Micro Cavity Temperature Sensor Error did come up. This error calls for either changing out the Microwave ACU or the Thermistor in dialogue and Cavity Thermistor in the diagram. SR# 7726938621. Called Marcone and spoke with Arthur to initiate a parts research with Whirlpool. I did not receive a call back from Marcone before the end of the day so I am submitting the pvr with no part order.; schdld next appmnt for 1/24 FRI !"
Near Schertz, TX 78154
Steven G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found water pressure low due to RO system needs filter bypass ; ordrng 2 12664501SP (plug- bypa)s and 1 W10913947 (WATER VALVE )
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/21/2020
DISHWASHER KITCHENAID KUDE48FXSP6 Replaced drain pump. Unit operating properly at this time. Collected 183.17 for p+l
Near San Antonio, TX 78218
Steven G.
Job Details: 01/21/2020
WASHER MAYTAG MVWB835DW4 "Checked washer found control buzzing at start up, ran diagnostics found multiple fault codes ordered parts; ordrng 1 W10787878 (latch) and 1 W11035014 (CONSOLE ) and 1 W11105155 (CONTROL )"
Near San Antonio, TX 78249
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue was no ice dispensing on refrigerator. Found issue to be ice frozen in the gears of the ice bin. Defrosted ice bin so that teeth could move freely. Taught customer how to do it if it happens again. Recommended doing it maybe once a month per use and care guide. Refrigerator is now dispensing ice as intended.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG505M0BB2 Replaced defective valve. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78227
Steven G.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found unit low on freon,advised tech line SR7726942160 agreed to replace both evaporators, will need at least 2 hours for job.; ordrng 1 W10635994 (evaporator) and 1 W10882136 (EVAPORATOR )"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF530PLYW5 Customer stated that the unit was working up until 10 days ago when they experienced a burning smell which lasted a few days. Ran diagnostics and found error code F8E2. Unit will only drain when cycle initiated. Found issue to be bad control board. Ordering parts to resolve issue.; ordrng 1 W10597045 (cntrl-elec)
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Defrosted and Replaced evap motor and wiring harness . Advised customer to give 24 hours. No further issues at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit filling but not washing will need a pump and motor, Image That!!!!!!!!; schdld next appmnt for 1/24 FRI !"
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/21/2020
DRYER MAYTAG MEDX655DW1 Installed new control. Tested dryer. Unit is working properly. Tested to complete.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 I replaced the rail separators. None of the parts for the water dispenser had the tube in it. I disassembled the UI and noticed some calcium build up in the dispenser hose. I also noticed that the hose was not attached to the Locator Channel. I reattached and cleaned it out and the part is operating better but still slightly spraying a bit. Fully operational. Job complete.
Near Adkins, TX 78101
Steven G.
Job Details: 01/21/2020
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found unit had a freon leak in evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the dw is leaking. Verified a steady leak coming from the lower right corner of the door through a video shown by the customer. Door was poorly installed and is making a poor connection, allowing water to get through. Will need to order inside and outside panels as well as seals.; ordrng 1 W10837566 (seal) and 1 W10860142 (door-inner) and 1 W11116420 (panel) and 1 W11178521 (nameplate) and 1 WPW10524469 (gasket)"
Near San Antonio, TX 78249
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was no lights in freezer and dim light in refrigerator. Freezer light is out, causing the ceiling lights in refrigerator to be dim. Ordering a light module for freezer to resolve issue. ; ordrng 1 W11205083 (module)"
Near San Antonio, TX 78228
Christian G.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW3 "Issue stated by customer: washer not putting out any water, can hear humming from machine. Found bad drain pump. Could not get unit to go into diagnostics mode. Ordering control. Replaced valve with truck stock to resolve initial customer concerns.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL)"
Near Cibolo, TX 78108
S. L.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW8040DW0 Found left side of lid cracked at hinge pin unable to correct this without replacing lid assembly quoted for parts labor service fee and tax. Collected service fee remaining balance. Rescheduling 1/23/20 4-6 please.; ordrng 1 W11101059 (lid)
Near , TX 78624
Sherman
Job Details: 01/21/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Upon arrival checked for any error codes. None given or stored. Heated oven up to 350 400 425 450 and 550. Could not duplicate sound. Advised customer if happens again to call back. Customer is not happy about not being able to duplicate sound.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/21/2020
COOKTOP GAS JENN-AIR JGC3530GS01 "While speaking with the builder rep, it was discovered that the home owner tried to start the gas utility before it was transferred from the builder. CPS put a block on the gas and there was residual natural gas in the line but no pressure as was originally determined. Natural gas pressure has been restored and the cook top is now operating as designed. Fully operational. Job complete."
Near Schertz, TX 78154
S. L.
Job Details: 01/21/2020
RANGE WHIRLPOOL WGE555S0BS00 "Intermittent power issue when oven in use checked power and wiring no issues here needs OTL on control.; rqstng P&A on 1 WPW10539963 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/21/2020
DRYER MAYTAG MEDB835DW4 "Checked dryer found blower wheel broken, ordering new wheel to resolve issue.; ordrng 1 697772 (blower wheel)"
Near Cibolo, TX 78108
S. L.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found process tube on compressor rubbing on rear panel. Bent process tube away from rear panel and tested all operations normal. Advised of survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED99HEDW0 "Customer complaint is that the dryer will work fine, then stop tumbling. She has to leave the dryer off for an hour or so then turn it on to get it running again. Customer showed a video of the unit running but not tumbling. Entered diagnostics and found no error codes. Started dryer. There is a high pitched noise coming from the motor area. Called techline, spoke with TJ. Said there is nothing that we can do at this point since the motor and control have already been replaced and no error codes are stored in the system. Recommends swapping L1 and L2 on back of unit in case there is something strange going on, then calling AIG and letting them know that nothing else can be done and see what they want to do. SR# 7726670213. Called AIG, spoke with Shane. There is nothing they can do until techline deems the unit non repairable. Advised to contact techline back and spoke with Sterling. States that possible areas that could be causing this issue are the heating
Near Bulverde, TX 78163
Ivan B.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF302ESS Replaced ice maker. Advised customer to wait 24 hours for optimal results. No further issues at this time.
Near Schertz, TX 78154
S. L.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW8040DW4 Removed gearcase removed basket found bushing in basket sheered of from removal of gear case. Ordering new basket did install clutch did not install gearcase. Rescheduling 1/30.; ordrng 1 W10811960 (spin basket)
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found issue was related to the breaker. No issues with refrigerator. Tested to complete.
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new led modules in the fresh food section. All modules were lighting. 5 minutes later. All lights lost power. Getting 120 to module. No output from module. Called techline again. Said to replace the led module in freezer section. will need to replace all three modules on next visit. Use authorization WODIMODDP1.; ordrng 1 W10515057 (light board) and 1 WPW10515057 (light) and 1 WPW10515058 (light)
Near San Antonio, TX 78230
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Issue was no water to ice maker. Replavalve and defrosted fill tube to resolve issue. Also replaced ice maker from truck stock. Unit tested good. Talked to customer about survey.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Unit had f8e0 low fan speed. And UI console was blacked out. Replaced fan and console to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED4815EW1 Checked dryer found timer not working properly. Ordering new timer to resolve issue.; ordrng 1 W10185982 (timer)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Checked refrigerator found filler clip not installed ordering filler and ice maker. Ice maker frozen over.; ordrng 1 W10715709 (icemaker) and 1 W10761079 (filler)
Near Natalia, TX 78059
Ezequiel V.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW7500GC0 "Checked washer found F0E5 off balance, checked suspension no issues. Ran automatic cycle no issues. Washer is working as designed. Job complete."
Near San Antonio, TX 78260
Devon F.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint was unit door would fall down when open it reconnected door springs to resolve issue unit is operating as designed.
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW4816FW1 "Checked washer found error code F8E1 long fill ran manual test found no cold water coming into washer, very little hot water coming in. Ordering new valve to resolve issue.; ordrng 1 W11210459 (valve)"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT730PAHB0 Unit not starting. Found cause to be shorted start button on control and UI. Installed new control and UI to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/21/2020
VENTHOODS UNKNOWN UXT4230ADS2 Fan motor assembly was not in van. It was marked as fan motor assembly but was really control for a refrigerator.; ordrng 1 W10395033 (FAN MOTOR ASSY) and 1 W10395074 (SWITCH LIGHTS ) and 1 W10395126 (SWITCH FAN)
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer did not wish to have follow up appointment I must have put next visit inadvertently. Customers was taking to steps to have unit replaced. Customer has all notes and gave phone number to kitchen aid to ensure she connects to the right personnel to assist with her request.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Issue is dim lights and refrigerator intermittently flipping breaker. Ordering lights to resolve that issue. Ordering control and start device due to high amp reading on compressor. ; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor) and 1 WPW10366605 (cntrl-elec) and 1 WPW10515057 (light) and 1 WPW10515058 (light)
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDFE104HPS0 There is a parts issue with this job. On the line w tech line to find out part number I need for part that couldn’t be found even tho it is listed in the repair parts list. Spoke with tech line found part to order.; ordrng 1 W11229587 (FASCIA ASSEMBLY)
Near San Antonio, TX 78201
Christian G.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW2 Issue stated by customer: washing machine stops spinning intermittently. Found F7E6 motor fault. Ran unit through diagnostics found gearcase making scratching noise. Unit also shakes even after adjusting legs. Ordering parts.; ordrng 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11283592 (motor-drve)
Near Lakehills, TX 78063
Richard G.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 "Customer complaint is that the unit is still not cooling. Checked evaporator, all good. The rc thermistor moved from the location it was supposed to be in and was loose in the evaporator area, giving the unit a false reading. Replaced thermistor where it belongs. Tested to complete, unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW6620HC Customer complaint is that error code F3E2; ordrng 1 W10919932 (harns-wire) and 1 W11314664 (heater)
Near Natalia, TX 78059
Ezequiel V.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Checked refrigerator found gasket on right door broken. Customer stated left and freezer door both have scratches on them. Ordering new gasket and both doors to resolve issue.; ordrng 1 W10830162 (gasket-fip) and 1 W11254609 (dor-fip) and 1 W11254613 (dor-fip)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint was unit lights in fridge would not come on upon arrival customer stated a tech left light out to use for troubleshooting checked where light came from and connector broke off with light not enough wire hanging out to work on. Called tech line spoke with Dave 7726939482 unit is unrepairable.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Freezer door seal is rubbing against refrigerator door, not allowing the door to close without being forced. Ordering new freezer door.; ordrng 1 LW11258444 (DOOR, FREEZER)"
Near San Antonio, TX 78204
Jesus C.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE510S0HS1 Tested range. F2 E1 error code. Code will not clear. Ordering new control ; ordrng 1 W11204514 (cntrl-elec)
Near San Antonio, TX 78210
Christian G.
Job Details: 01/21/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Issue stated by customer: refrigerator not cooling. Replaced start device and capacitor. Compressor hums but doesn’t run, condenser fan running. Attempted to replace control, new control has different pin connection. Reordering as assembly and ordering compressor.; ordrng 1 W11209866 (compressor) and 1 W11353815 (CONTROL ASSEMBLY)"
Near San Antonio, TX 78258
Devon F.
Job Details: 01/21/2020
RANGE KITCHEN AID KDRP487MSS03 "Customer complaint was unit would not reach cooking temperature it was set to tech noticed during testing that top rack was wedged in between the oven sensor which was cause oven to read the temp of the rack, moved rack back to original spot oven heats to proper temp, unit is operating as designed."
Near San Antonio, TX 78244
S. L.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Found drain lump grinding not working correctly found pump failed used truck stock pump replaced tested for leaks and ran unit all operations normal. Advised of survey.; used 1 W10876537 (PUMP DRAIN) from stock
Near San Antonio, TX 78232
Devon F.
Job Details: 01/21/2020
DRYER MAYTAG MEDC465HW0 Customer complaint was unit would make noise ran unit could not find noise unit is operating as designed.
Near San Antonio, TX 78223
S. L.
Job Details: 01/21/2020
WASHER WHIRLPOOL MVWC465HW2 Replaced control water pump harnesses and ties. Tested calibrated unit all operations normal. Advised customer of survey.
Near Converse, TX 78109
S. L.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW4855HW1 "Called trade partners got authorization WODKkODAPL1 from Stacy found F7E1 basket speed fault, checked functions motor not working, found bad capacitor rescheduling 1/24.; ordrng 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/21/2020
WASHER MAYTAG MVWB765FW3 "Installed new gearcase, rotor and screw. Ran calibration. Ran test cycle. No error codes. No unusual noises during testing. Unit is working properly. Tested to complete."
Near Floresville, TX 78114
S. L.
Job Details: 01/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Removed unit from wall remove rear and top panels replace blower motor replaced harness reassembled preheated unit 350 no errors ran diagnostics no errors insured unit was connected to Wi-Fi all operations normal.
Near Adkins, TX 78101
S. L.
Job Details: 01/21/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Could not get warranty entitlement from SB web customer did not have a date of purchase paperwork and I called trade partners transferred over to Jenn Aire for entitlement they were closed Customer to call back when he has proper paperwork
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival changed out ice maker. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/21/2020
DISHWASHER MAYTAG MDB7959SHZ0 Customer complaint was unit rack and rack stop was broken replaced parts unit is operating as designed.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG515S0ES1 Issue stated by customer: back right burner goes out when on low setting. Replaced infighter and burner. Unit test good. Informed customer of survey.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/21/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Customer complaint was unit would not heat and light would not turn on replaced light and diode to resolve issue unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/21/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced control and console. Blower received was defective. Need to reorder blower.; ordrng 1 W11248652 (blower)
Near Boerne, TX 78015
Douglas H.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Left pantry drawer not self closing and center pan of freezer drawer not functioning properly either. Found faulty pan and found faulty left rail of left pantry drawer. Ordering center pan and left rail to resolve the issues. ; ordrng 1 W11387048 (CENTER FREEZER DRAW) and 1 W11397195 (RAIL LEFT HAND PANTRY DRAWER)
Near Comfort, TX 78013
Tommy B.
Job Details: 01/21/2020
RANGE JENN-AIR JJW2430DP01 Manufacturer sent wrong part to customer. Swapped with proper part to resolve issue. No further issues at this time.
Near Adkins, TX 78101
S. L.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Removed rear panel replaced control tested defrost functions now are all working all operations normal, defrosted unit and tested again unit works correctly."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: door uneven. Adjusted door so it’s level, but freezer door sticks out and isn’t touching at gasket. Ordering door.; ordrng 1 LW10913113 (dor-fip)"
Near Live Oak, TX 78233
Devon F.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 Customer complaint was unit would leak checked unit duck bill drain tube and it was clogged cleaned out and seen service pointer to order kit W10619951 ordering kit just in case unit issue still exists.; ordrng 1 W10619951 (drain tube)
Near San Antonio, TX 78254
Colton B.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue was that the freezer light was out. Replaced freezer light to resolve issue. Unit now has good light. Left survey flyer behind.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/21/2020
BEVERAGE CENTER KITCHEN AID KUBR204ESB00 Customer complaint was a loud noise coming from beverage center. Waited 30 minutes and could never replicated noise. Only one person in office and she was busy dealing with customers. Called and left vm asking customer to record a video of noise and call us back out. Notifying AE of situation as well as a way to collect SC. ; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 01/21/2020
OVEN ELECTRIC (S WHIRLPOOL JDRP548HL00 Unit right door locked. Found stuck in lock mode. Managed to get lock to unlock and functioning properly now. But due to the issue of the door being locked the coven door liner was damaged. Ordering liner to resolve the issue. Part is PSP. ; ordrng 1 W11318831 (frame-glas)
Near Kerrville, TX 78028
Tommy B.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED4815EW1 Noise was caused by object in lint duct assembly. Removed it and unit is testing good now. No further issues at this time. Yes to survey.
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Unit not cooling. Found cause to be refrigerator EVAP to be leaking. Ordering evaporator to resolve the issue. Unit still has P&L warranty for SS issues until 12/21/2020. Collected Sc ; ordrng 1 WPW10643261 (evaporator)
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Complaint of freezer too cold. Found temps in freezer in spec of unit. Did notice evidence of defrosting issue present. Attempted to access diagnostics to check the defrost cycle. Unit control wouldn’t go into diagnostics. Ordering control box to resolve the issue. ; ordrng 1 W10869714 (contrl-box)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED6620HW0 Last visit found unit running loudly. Installed a seal and 2 foam supports to assist in noise cancellation. Unit testing good now.
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/21/2020
WASHER MAYTAG MVWB835DW4 Basket sitting off balanced in tub. Basket and gearcase were replaced before. Will replace whole assembly. ; ordrng 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586079 (basket asm) and 1 W10834917 (washplate) and 1 W10868473 (gearcase)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW3090JW "Replace the timer, but the push knob is damaged. Ordering Parts to resolve issue. ; ordrng 1 W10869886 (knob)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE505W0HZ1 Customer stated that the issue is the right front burner is continuously on. There is an error code F3E0. Ordering an Infiniti switch and the control to resolve issue.; ordrng 1 W11314391 (cntrl-elec) and 1 WP3149400 (switch-inf)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/21/2020
WASHER MAYTAG MVWB950YG0 Customer complaint was unit would not work cold water valve was off unit is operating as designed.
Near Aransas Pass, TX 78336
John L.
Job Details: 01/21/2020
WASHER MAYTAG MVWC465HW2 "Installed components, recalibrated unit. Issue has been resolved."
Near Corpus Christi, TX 78416
John L.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW2 "Installed components, recalibrated unit. Issue resolved"
Near Kerrville, TX 78028
Tommy B.
Job Details: 01/21/2020
MW-HOOD COMBO WHIRLPOOL GH4184XSS1 Found issue to be vent grill was damaged. Ordering parts to resolve issue. Collected service call; ordrng 1 W10450189 (grill-vent)