Near Premont, TX 78375
Adam
Job Details: 12/19/2019
WASHER MAYTAG MVWC565FW0 Inspection of unit shows lid lock error. Physical inspection of unit shows strike for lid lock was bent. Replace strike from truck stock issue resolved; used 1 W10714899 (STRIKE ) from stock
Near Ingleside, TX 78362
John L.
Job Details: 12/19/2019
OVEN KITCHENAID KOSE500ESS04 "Installed motor, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 12/19/2019
RANGE WHIRLPOOL WFG505M0BS3 "Installed door, issue resolved."
Near Victoria, TX 77904
John L.
Job Details: 12/19/2019
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed compressor, issue resolved."
Near Conway, AR 72034
Doug M.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced ice chute and sealed ice compartment due to moisture under ice bin,tested unit operation checks ok"
Near Roland, AR 72135
Doug M.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Inspected unit for crisper drawer freezing product,tested temps in refrigerator average 39 degrees,tested temp in crisper drawer 33 degrees,called tech line (TJ) tech said to remove bottom crisper drawer and right rail to find hole in center of liner and plug hole due to too much cold air entering and set refrigerator temp to 39 degrees and freezer temp to +3 degrees,tech said unit should stop freezing product,unit checks ok. SR#7726680713"
Near Little Rock, AR 72223
Doug M.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit for not starting,found lights would come on unit would not fill or start,found float cap in the up position not allowing unit to start,checked for debris under cap checked ok,reset float cap,tested unit operation checks ok"
Near Little Rock, AR 72211
Doug M.
Job Details: 12/19/2019
N/A N/A n/a "Inspected unit for water leak,filled unit completely 3 times could not get unit to repeat leak explained by customer,made sure all clamps and hoses are tight and secure,customer to monitor,unit checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 12/19/2019
WASHER MAYTAG MVWX655DW1 "Inspected unit for not running,union arrival seen the customer has put drain hose into floor drain causing unit to siphon,performed service diagnostics found f8e1 error code confirmed improper drain hose installation,showed customer installation instructions on how drain hose needs to be installed for proper operation of unit,verified normal operation unit checks ok"
Near Hollins, VA 24019
Chris S.
Job Details: 12/18/2019
WASHER MAYTAG MVWB865GW0 The agitator cap is coming off when in a wash cycle. ; ordrng 1 W11111466 (cap) and 1 W11161960 (agitator)
Near Draper, VA 24324
Uriah B.
Job Details: 12/18/2019
WASHER MAYTAG MVWC465HW2 Found no error codes. Checked wire harness connections; ordrng 1 W11249158 (CONTROL BOARD)
Near Salem, VA 24153
Chris S.
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW8040DW4 The UI isn’t responding properly. There is an error code F6E3. We will replace the console. ; ordrng 1 W11125152 (console)
Near Roanoke, VA 24015
Chris S.
Job Details: 12/18/2019
RANGE WHIRLPOOL WFE320M0EW2 The control board isn’t responding. The wire harness is melted into at the terminal block. ; ordrng 1 W11122557 (cntrl-elec) and 1 W11416847 (WIRE HARNESS ) and 1 WPW10245259 (block-term)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/18/2019
WASHER MAYTAG MHW6630HW0 Replaced latch. Ran test cycle in normal. Still not latching the door. Needs ACU. ACU on PSP backorder. ; ordrng 1 W11322883 (cntrl-elec)
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/18/2019
19'' KITCHENAID KDFE104HPS0 Part not in yet. ; schdld next appmnt for 12/20 FRI !
Near Roanoke, VA 24017
Uriah B.
Job Details: 12/18/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Replaced drain pump and right hinge. Still needs left hinge. It is currently closing but it is obvious the left hinge is bent. May be blockage in drain line, but everything looks to be clear. ; schdld next appmnt for 12/19 THU 8-12"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/18/2019
DISHWASHER KITCHENAID KDTE334GPS0 F6E1F6e4Pump running but it is not nearly as strong as it should be. Needs pump. Diverted motor is going bad. Needs heating element as well. Please schedule as early as possible. ; ordrng 1 W10703867 (heater) and 1 W11162733 (pump&motor)
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/18/2019
RANGE JENN-AIR JES9900BAS The switch is getting voltage but isn’t heating the element. ; ordrng 1 WPW10185286 (switch-inf)
Near Corpus Christi, TX 78415
John L.
Job Details: 12/18/2019
WASHER MAYTAG MVWB765FC3 "Attempted to install components, was unable to install. Was unable to remove tub from gear casing, your casing seems to be fused to tub will have to replace powder in her tub in order to complete repair ; ordrng 1 90767 (screw) and 1 W10215093 (filter drain) and 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586078 (basket)"
Near Mathis, TX 78368
John L.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Check out unit, found arm to icemaker had come loose. Replaced arm, icemaker now working as should. Waiting on door W10634615 to complete job; schdld next appmnt for 1/3 FRI !"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 I installed the door and hinges. Checked operation. All operations check ok.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Parts ordered by previous tech are for the freezer door. The refrigerator door and freezer door have different cams and stops. I have already replaced the cam and stop on this door. Inspected the door further and found that the hole for the thimble in the top of the door is too large for the thimble,which is causing the refrigerator door to be loose at the top. This could be affecting the opening speed of the door. Ordering new door.; ordrng 1 LW10912110 (dor-fip)"
Near San Antonio, TX 78227
Richard G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Complaint is that both the refrigerator and freezer sections are not cooling. Determined bad control. Ordering control and housing.; ordrng 1 W10464767 (housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10677146 (cntrl-elec)
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/18/2019
DRYER WHIRLPOOL WED8000DW4 "Replaced element. Per techline, refinish floors or painting is adding to the issue. Smell will dissipate after finish smell diminishes.SR7726668022"
Near San Antonio, TX 78245
Justin
Job Details: 12/18/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Screen was blacked out upon arrival, reset circuit breaker. Screen came back up. Will need to order control and Ui console. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE UI)"
Near Roanoke, VA 24018
Chris S.
Job Details: 12/18/2019
ICEMAKER WHIRLPOOL WRX988SIBM01 The customer was unable to raise the foot on the front of the unit. I raised it for the customer. All operations check ok.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint was unit soap dispenser wouldn’t close ordering new dispenser to resolve issue.; ordrng 1 W10861000 (detergent dispenser)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Per techline ok to install part number w11170192 control.SR7726673269Replaced control and drain pump. Cx to have electric checked. Neutral line was showing open.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/18/2019
VENTHOODS KITCHENAID KVUB406GSS00 Due to the installation method I cannot access the bolts needed to remove panel and both install lights properly. Need helper tech to dismantle unit. ; schdld next appmnt for 12/20 FRI !
Near Salem, VA 24153
Chris S.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 I installed the UI and checked operation. All operations check ok.
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 I installed the control and the evaporator fan motor with wire harness. The defrost cycle is set to basic. Customer will observe.
Near Corpus Christi, TX 78410
Adam
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Installed components tested unit issue resolved.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/18/2019
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced dual water valve. Water valve from water supply to fridge needs to be replaced also. Ordered replacement. ; ordrng 1 W10394076 (WATER VALVLE)
Near Corpus Christi, TX 78405
John L.
Job Details: 12/18/2019
WASHER WHIRLPOOL WTW5000DW2 "Installed suspension, issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Installed components tested unit issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 12/18/2019
OVEN MAYTAG MEW7627DS01 Install thermal fuse only control board not used not opened return to vendor. After replacing thermal fuse unit became responsive all functions check out. Collected check for parts and labor. Issue resolved
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/18/2019
COOKTOP GAS WHIRLPOOL KCGS356ESS01 Adrian Sr 7726672085 determined right rear flame spreader is not seating correctly. Ordering part. ; ordrng 1 WP8286813 (burnr-head)
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/18/2019
DISHWASHER KITCHENAID KDTE254ESS2 Track assembly’s for right and left hand side are damaged. Ordered replacement. Parts covered by extended warranty per sb web. Collected service call and quoted for labor. Rescheduled; ordrng 1 W10781301 (TRACK ASSEMBLY LEFT HAND) and 1 W10781305 (TRACK ASSEMBLY RIGHT HAND )
Near Corpus Christi, TX 78415
John L.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with water line to icemaker. Reset line onto valve, issue resolved."
Near CORP CHRISTI, TX 78418
Adam
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Inspection of unit shows no error code all functions work as designed. I did address with customer the way he is loading the units and told him to refer to owner care guide for instruction.
Near Victoria, TX 77901
Michael
Job Details: 12/18/2019
WASHER ROPER RTW4516FW1 "Customer said the washer was leaking. Filled the tub with water, no visual leaks, drained the water and found the leak on the house drain line at joint where it ties in at a 90. Advised the customer that the leak is coming from the house drain line, appliance is not leaking and is working properly. Advised the customer that the line is loose and would need to get someone qualified to make repair."
Near Corpus Christi, TX 78412
John L.
Job Details: 12/18/2019
RANGE WHIRLPOOL WEE510S0FS1 Issue has been resolved
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/18/2019
COOKTOP GAS JENN-AIR JGCP548HL00 SR 7726669776 Techline says issue is most likely related to the pressure level of the gas supply not any malfunction of the unit. Recommended customer have a certified gas technician check the pressure levels and make sure it is between 10-14 water column pressure. Ordered replacement pressure regulator. Customer will call if issue is the gas supply.; ordrng 1 W10449140 (PRESSURE REGULATOR )
Near Corpus Christi, TX 78414
John L.
Job Details: 12/18/2019
DISHWASHER MAYTAG MEDB850YW1 "Installed all components, issue has been resolved."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/18/2019
RANGE KITCHENAID KSDB900ESS3 Customer indicated an issue with convection fan scraping. Could not duplicate issue. Removed cover to check for scraping. Contacted techline Kurt SR # 7726673390 who indicted if the issue arises again convection fan replacement might be needed. ; ordrng 1 W11414552 (CONVENTION FAN ASSEMBLY)
Near Corpus Christi, TX 78413
John L.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed icemaker, issue resolved."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/18/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS02 Customer complaint is that the mw door does not close all the way. Found a bad interlock switch on the right side.; ordrng 1 W11033422 (interlock)
Near Victoria, TX 77904
Michael
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT750SAHZ "Complaint is that it’s leaking water in operation, error code F5E1. Performed a diagnostics test, while it was washing it started leaking on the right bottom corner. Canceled the test and removed the door panel, found that the vapor barrier or brace was not sitting properly, corrected the problem and put the door panel back on and ran diagnostics test again. Completed with no leaks, the appliances is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/18/2019
RANGE WHIRLPOOL WEE730H0DS0 "Installed new fan blower, the appliance is preheating and working normal"
Near Converse, TX 78109
Steven G.
Job Details: 12/18/2019
WASHER MAYTAG MVWC415EW1 Checked washer found loud gear case in spin ordered; ordrng 1 W10396887 (hub) and 1 W10795114 (gearcase)
Near Kingsville, TX 78363
Adam
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Install components issue resolved. Testing of unit shows all functions working as intended. I did advise customer of a wait. 24 hours before unit would come back to temperature.
Near San Antonio, TX 78253
Justin
Job Details: 12/18/2019
DRYER WHIRLPOOL WED99HEDW0 "Found F4E1 and F4E4 stored in unit, 7726670213 file number from techline. Not getting 240 shown from heating element. Showing to have a stuck relay off of the control board.; rqstng P&A on 1 W11038309 (cntrl-elec)"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/18/2019
DRYER MAYTAG MED6630HC0 "Replaced moisture sensor kit, console and lint duct. Found pooling water inside of old control. Tested to complete. Unit is good to go. No email to add."
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Complaint is not cooling. Found bad start device. Replaced start device. Unit now working properly. No further issues. Tested to complete. ; used 1 8201786 (START DEVICE) from stock
Near San Antonio, TX 78204
Sherman
Job Details: 12/18/2019
WASHER WHIRLPOOL WET4124HW Upon arrival I came to this house last week. Customer was gonna try to take back. Canceled job because Home Depot said they would fix it. Lid latch and console both showing bad. Ordered parts to resolve issues. ; ordrng 1 W11189137 (CONTROL WASHER) and 1 W11371714 (LID LATCH WASHER)
Near San Antonio, TX 78212
Jesus C.
Job Details: 12/18/2019
WASHER AMANA NTW4516FW3 Installed new outer tub. Ran calibration. No leaks during testing. No further issues. Job complete.
Near Comfort, TX 78013
Sherman
Job Details: 12/18/2019
WASHER MAYTAG MVWB865GW0 Upon arrival unit locked. No power. Checked voltage coming in. It’s good. Checked voltage on console and control. Both showing bad. Ordered parts to resolve issues. Could not get pictures due to lid lock. ; ordrng 1 W11135391 (CONSOLE) and 1 W11162440 (CONTROL )
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/18/2019
DRYER WHIRLPOOL WGD5000DW3 "Replaced thermal cut off and fuse, ran dryer no issues good heating. Unit working as designed. Job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/18/2019
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Checked ice maker, found water continuously running. Found bad water level sensor. Ordering sensor. Collected 113.66 on service call fee, estimate parts 108.06+tax parts customer request am appointment.; ordrng 1 WPW10485962 (sensor)"
Near Kerrville, TX 78028
Sherman
Job Details: 12/18/2019
WASHER MAYTAG MVWX655DW1 Upon arrival ran diagnostics on unit. Console not functioning properly. Ordered new parts to resolve issues. ; ordrng 1 W11116592 (CONTROL )
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Complaint of not making ice. Found cause to be ice build up on back of ice maker housing not allowing arm to close all the way. Found this to be caused by faulty fan in ice maker compartment. Ordering fan to resolve issues. ; ordrng 1 WPW10308033 (motor-evap)
Near Kerrville, TX 78028
Sherman
Job Details: 12/18/2019
RANGE AMANA ACR4303MFS2 Both smaller elements not functioning. Ordered parts to resolve issues. ; ordrng 1 W11371990 (ELEMENT SURFACE) and 1 W11371990 (ELEMENT SURFACE )
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Frost in freezer. Condensation in fresh food. Found gap on bottom of fresh food section allowing warm air into unit. Called tech line. Gap is 3/8 inch at widest part. Unit is not repairable. Sr 7726672275Transfer to partner team. Talked to representative to verify warranty information. States unit is out of warranty regardless of purchase date on receipt since unit is from a sears outlet store. Sr 7725967769There are no repairs that can be made. Marking complete.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 12/18/2019
WASHER MAYTAG MVWX655DW1 Checked washer found lid lock fault. Lock would not work properly or reseated connector lid locked but did not unlock. Customer will not be home due to holidays scheduled for Jan3rd . Customer also stated he will contact Lowe’s in regards of replacing washer. Ordering lid lock.9564893122; ordrng 1 W10682535 (latch)
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/18/2019
WASHER AMANA NTW4516FW1 Installed new water valve. No further issues. Tested to complete.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/18/2019
WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found no fault codes ran test everything checks ok, customer states that clothes are still wet after spin found no suds, replaced control board, because board could mess up and not show a code, customer to use and call if any problems"
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/18/2019
DRYER MAYTAG MEDB950YG0 "Unit had a squeaking sound. I moved it slightly to the right and squeaking sound went away. Ran diagnostics got error code F3 E6 moisture sensor open. F4 E3 restricted air flow.unit will need electroid, thrmstr fix, thermistor and control board. I have ordered parts seeking authorization.; rqstng P&A on 1 3387223 (electroid) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10249829 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/18/2019
DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff. Installed new cutoff. No further issues. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78257
Colton B.
Job Details: 12/18/2019
WASHER MAYTAG MVWC565FW2 "Issue is that washer stopped with water in it and would not advance cycle. Finding issue to be a bad control board. Unit is getting 120v from the wall and 120v at control board. Unit is unresponsive, no lights or noises when knob is twisted. No operation. Ordering a new control board to resolve issue. There is physical damage on UI console, so I’m ordering a new one of those as well.Gate code is 1106# and unit number is 1106. ; ordrng 1 W10909736 (panel-cntl) and 1 W11399433 (CONTROL)"
Near San Antonio, TX 78230
L
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is freezer is super cold. Found frozen evap. Defrost evap and found ice was blocking air way to fridge part. Evap bio metal defrosted not working making Evap freeze. Ordering new part W10679946; ordrng 1 W10679946 (harns-wire)
Near San Antonio, TX 78209
Steven G.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KSSC48FTS00 "Checked refrigerator found compressor not getting power from inverter, replaced inverter compressor powered up, unit checks ok at this time; used 1 W10629033 (INVERTER ) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/18/2019
RANGE JENN-AIR JJW2430DS02 Replaced console no error codes found during testing replace both cover. Currently missing right screw ordering screw to complete job.; ordrng 1 4448950 (screw)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
BEVERAGE CENTER WHIRLPOOL WUB50X24HZ00 "Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Needed up drier from stock due to new compressor didn’t have one with it. Vacuumed unit, held. Recharged unit, held. Unit began cooling properly with normal noise. No further issues at this point. Yes t; used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 On call ahead customer asked to be rescheduled due to having to leave. Rescheduled customer. ; schdld next appmnt for 12/18 WED 8-12
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/18/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Replaced parts. Issues resolved.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/18/2019
DISHWASHER KITCHEN AID KDFE104HPS0 "Customer complaint was unit unit detergent would be solid and dishes dirty after cycle, ran diagnostics got error code F4E3 for motor ordering new motor and control just in case.; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)"
Near San Antonio, TX 78260
L
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue is unit freezing food in pantry side. Ordering new damper Service fee collected. ; ordrng 1 W10248595 (control)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 Last trip found faulty bake element. Replaced element to resolve the issue. Told customer wouldn’t charge labor again. Collected part cost. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/18/2019
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer was complaining of a orange flame that was happening on Saturday and Sunday. Today it was burning blue. Called Techline talked with Robert and he explained to me that the Natural Gas companies add a stabilizer this time of year to cut down on the humidity in the equipment and lines. This causes this orange flame which eventually goes away SR# 7726669351. I explained this to the customer and told them to give us a call if they had any other problems. Customer had a good number of questions. I addressed all questions. Fully operational. Job complete.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Issue stated by customer: water dispenser working intermittently when filter is replaced or just removed and re insterted.; ordrng 1 W11112889 (UI) and 1 W11114721 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/18/2019
OVEN ELECTRIC (S WHIRLPOOL IBS650PXB00 Checked oven had no power to oven voltage at wall to oven was at 213 spoke to customer about getting a electrician out to find issue. Also found burnt thermal fuse ordering fuse.collected 113.66 in service call fee.; ordrng 1 WP9759243 (thrmst-fix)
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/18/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "Issue was a no power oven. Swapped out thermal fuse to resolve issues. Unit tested good now. Collected service call, parts and labor."
Near Converse, TX 78109
Steven G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found ice bucket slipping when dispensing ice, replaced ice container and shaft checked operation unit is working normal now"
Near San Antonio, TX 78253
Justin
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DW4 "F7E5 stored in unit. Unit is showing a shifter fault, test 17 and 18 get stuck. Unit spins agitator instead of full drum, will need clutch, control, gearcase, washplate, slider. ; ordrng 1 W10447975 (slider) and 1 W10834917 (washplate) and 1 W10868473 (gearcase) and 1 W10905022 (clutch) and 1 W11105155 (cntrl-elec)"
Near San Antonio, TX 78259
Devon F.
Job Details: 12/18/2019
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit power cord was frayed replaced block terminal to resolve issue unit operating as designed
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/18/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Last visit customer stated that the light was not working. Field supervisor recommends swapping out control and holder to resolve issue. Previously, it was believed that the lightbulb was non-functional, but voltage checks determined that the light is not receiving enough voltage.; ordrng 1 W10210871 (holder,lamp) and 1 W11175577 (panl-cntrl)"
Near San Antonio, TX 78253
Justin
Job Details: 12/18/2019
VENT HOOD WHIRLPOOL UXT5230BDS1 "Helped customer get filter out, showed her ways to help get filter out. Went over survey with customer and leave behind."
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new water line. Tested unit. No leaks. No further issues. Tested to complete.
Near San Antonio, TX 78258
L
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is unit not going into cycle. Getting F2E2. Replace control board. And code it still showing F2E2. Do to bad UI. Needs to be replace. ; ordrng 1 W11028305 (panel-cntl) and 1 W11028325 (housing-ui)
Near San Antonio, TX 78232
L
Job Details: 12/18/2019
VENTHOODS KITCHEN AID KXW9748YSS0 Issue is unit is making loud noise when turning it on. I couldn’t get or knew how to get the vent hood apart to get to the issue.I can hear something is stuck inside the motor. Told customer a more experienced tech will go out soon to check the issue. ; saved tckt
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/18/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB Customer stated that the issue was that the unit was overheating. Asked what temperature was being used and he said 350° and also indicated that it was both ovens. Found issue to be that the unit was set into Celsius and not Fahrenheit. Changed settings to Fahrenheit and unit is testing good now. No further issues at this time.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would not drain found drain pump bended not spinning but just shaking ordering new drain pump to resolve issue.; ordrng 1 W10876600 (drain pump)
Near San Antonio, TX 78245
Justin
Job Details: 12/18/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control board and tested to complete. Unit is good to go. Went over survey with customer and leave behind.
Near San Antonio, TX 78249
Colton B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is a noisy refrigerator. The noise customer is hearing sound like normal operation to me. House is very quiet. Found all fans to be checking good and compressor making standard operating noise. Found one piece of insulation wasn’t installed. Installed insulation and nothing changed. Informed customer that noise is standard operating noise. Customer not happy with diagnosis and unit. No further work needed.
Near San Antonio, TX 78245
Justin
Job Details: 12/18/2019
DRYER MAYTAG MEDC465HW0 "Running unit through a cycle, purchased in June of this year. Put a large blanket in and heard noise right away. Noise was coming from pulley. Changed out with trucks stock, tested to complete. Went over survey with customer and leave behind. ; used 1 WP691366 (PULLEY-IDLR) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/18/2019
RANGE KITCHENAID KDRS483VSS03 Client was prepared to pay a service fee and labor but not for parts. She was told by Kitchen aid that parts were covered. I have no authorization for parts. I called our office to double check. No authorization for parts. I explained to the client that they can call Kitchen aid to seek the authorization and reschedule. Job complete.
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/18/2019
REFRIGERATOR JENN-AIR JCD2395WES02 "Inspected unit for not dispensing ice,found ice pad shorted not allowing dispenser to work,diagnosed to need ice pad; ordrng 1 W10133606 (pad)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,performed service diagnostics found all icemaker tests checked ok,tested temps in icebox found 42.4 degrees,temps in fresh food section average 42-43 degrees,32 degrees in freezer,loud grumbling noise from fresh food evaporator,called tech line with findings,performed amp test with everything running found ranges from 0.63-2.89 amps indicating a sealed system leak or floating blockage,diagnosed to need compressor,3 way valve,and fresh food evaporator per#7726671913; ordrng 1 W10874835 (valve) and 1 W11116006 (evaporator)"
Near San Antonio, TX 78251
Christian G.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Issue stated by customer: dishwasher not draining or cleaning dishes properly. Found unit drain clogged and dirty. Cleared drain of debris. Also recommended customer clear disposal of any debris. Ran unit through diagnostics. No error codes showed. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 Unit making loud noise. Found cause to be the noise dampening foam for blower was installed on the wrong side of the blower. Fixed that issue. Unit no performing properly with normal noise. No further issues at this point.