We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78254
Justin
Job Details: 06/24/2021
Need to reschedule do not have gearcase in van like pull sheet says. ; schdld next appmnt for 7/7 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Pipe Creek, TX 78063
Justin
Job Details: 06/24/2021
Spoke with customer about appointment, he is aware of the heater needing to be ordered. Rescheduled for when heater comes in, customer told whirlpool he will not put rinse aid in unit but said the dishes and tub is completely soaked at end of cycle. ; ordrng 1 W11412298 (Heater)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Justin
Job Details: 06/24/2021
This job is for a sealed system tech, need to reschedule. ; schdld next appmnt for 7/1 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/24/2021
F7E5 motor fault. Our customer is having agitate problems. I found the agitator not connected with the CAM. I reinserted it and ran calibration. I went into manual test mode and tested agitate and spin. Went backboard into diagnostics to check errors. None. This unit will need a new shifter per Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ-3
Near Converse, TX 78109
Chris S.
Job Details: 06/24/2021
Replaced control board first. Tested light and everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRBL109ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
Verified that the baffle was unresponsive. I was able to check the connectors and determined it was loose. Resecured. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
I verified an E2 error. Ive replaced the icemaker. Issue resolved.
We serviced a
AMANA RANGE
Model AER6603SFS
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
Chris SR# 7731085592 determined that there is a bend in the frame. Ive advised customer (builder) to reach out to appliance installer
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHHC2090SSS0
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Customer declined repair as a new microwave was a better option given the cabinetry.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Ive verified that there is a visible crack in the liner in the fresh food compartment near the lower right. I contact techline who informed me that this is still considered cosmetic but functionally can be repaired by liner kit. ; ordrng 1 8201700 (Liner Repair Kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Secured latch strike. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bulverde, TX 78163
Sebastian
Job Details: 06/24/2021
Replaced water valve found it Im still not getting very good pressure when you turn the valve on at the wall without it being connected to the refrigerator it feels like there should be enough water pressure but Im only pulling 30 pounds outside on one valve and 25 with the other in the backyard I dont believe customer has enough water pressure for the unit to properly operate a customer to try to find out what their water pressure is going to the refrigerator specifically in whether its hard or soft water
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Jim G.
Job Details: 06/24/2021
Replaced faulty actuator. Issue resolved. Unit tested properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW
Near Boerne, TX 78006
Colton B.
Job Details: 06/24/2021
Issue is frosted over evaporator. Replaced control and defrost thermistor to resolve issue. Completely defrosted unit as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 06/24/2021
Replaced inlet valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Richard G.
Job Details: 06/24/2021
Replaced socket, harness, bulb, and control. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 06/24/2021
Customer complaint is that the unit is giving off a horrible sewage smell. They have cleaned the unit multiple times and had plumbers come and check the walls. Going to order drain pump for unit.; schdld next appmnt for 7/7 WED !
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78227
Richard G.
Job Details: 06/24/2021
Customer complaint is that the unit is not drying dishes properly. Ran unit through diagnostics cycle. No saved error codes. Unit passing tests and heater operating normally. Found unit to be operating as designed. Made adjustments to the rinseaid dispenser. Went over tips with customer to help with the drying process.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Boerne, TX 78006
Richard G.
Job Details: 06/24/2021
Replaced refrigerator door. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HZ1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/24/2021
Customer complaint is that the unit is showing error code F1E0, internal board failure. Verified issue. Entered diagnostics and also found error F2E1, shorted keypad. Will need control board for repair. Customer states unit is just over a year old and was told by Whirlpool that they would cover the repair since it is recently oow. Found no authorization for repair. Called trade care team and spoke with Debra. Informed Debra that we only have a screenshot of when the loan started for his home, was told to ensure that is uploaded with the claim. Received parts and labor authorization for repair WXE7B00APL1; ordrng 1 W11256088 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 06/24/2021
Customer complaint is that the unit is making a buzzing sound. Found evaporator freezing over. Will need evap motor and harness.; ordrng 1 WRS315SDHZ05 (Evap motor) and 1 W11342162 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Rockport, TX 78382
Michael
Job Details: 06/24/2021
The trap and pressure hose are good, there is obstruction there or at the tub, also remove the drain filter, found a piece of paper in there, put back in place. Installed the water level sensor and ran a quick wash diagnostics test, completed with no issues or error codes, the lid lock is also working normal. I didnt see any reason to install the new control, the appliance is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Corpus Christi, TX 78415
John L.
Job Details: 06/24/2021
Inspected unit, no water dispensing from valves. Ran diagnostics and pulled one code F8E1 long fill. Replaced valves Tested after installation. Unit has regain function and issue has been resolved. This unit is an RAC and has additional one year warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Robstown, TX 78380
Jim
Job Details: 06/24/2021
Customer states that refrigerator stopped cooling. Open freezer, notice ice buildup on back wall. Remove cover, find ice buildup on evaporator coil. Unplug unit and check heater element for continuity. Notice burn on plug (see pics). Check heater, no continuity. Heater is bad, and burn on plug indicates short in harness. Replace harness and heater. Please reschedule when parts arrive. Double check with TechLine (spoke to Drew, SR7731088161), who agrees with diagnostics.; rqstng P&A on 1 W11502499 (Harness) and 1 W11220371 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Robstown, TX 78380
Jim
Job Details: 06/24/2021
Install drain pump. Test unit in automatic mode. While spinning, noise became apparent. Called TechLine, spoke to Dave (SR 7731085514). Dave suggested replacing splutch, and belt, and if no change, replace transmission. Install splutch and belt, and place in automatic mode to test. No overt noises heard. Test good, washer working as designed.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 06/24/2021
Complaint of long drive times. Inspection of unit two is good voltage and correct temperatures but is lacking in airflow. If I the customer on correct installation of exhaust for the unit. Issue solved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Corpus Christi, TX 78410
Jim
Job Details: 06/24/2021
Install control board and test. Ice and water both come out the chutes as designed. No further problems.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ingleside, TX 78362
Michael
Job Details: 06/24/2021
Wont do anything per customer. The appliance wont unlock and it just flashes F5 and wont allow me to do anything. I had the same exact issue with another appliance, it was the latch, ordered the latch, please reschedule when the part comes in ; ordrng 1 W10810403 (Latch)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near Corpus Christi, TX 78414
John L.
Job Details: 06/24/2021
Inspected unit, unit is functioning as designed. Could not find any issues on this unit.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Corpus Christi, TX 78414
John L.
Job Details: 06/24/2021
Installed components, tested unit after installed. All systems normal, issue resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Odem, TX 78370
Jim
Job Details: 06/24/2021
Customer states that washer will not complete cycle. Put unit into automatic mode, unit completes cycle. Put into manual mode, no problems. Put in normal mode, washer fills, but does not advance to agitate, instead just fills and drains. Check with TechLine, speak to Ed (SR7731083081), who advised to change lower harness and shifter. Changed valve to alleviate slow fill. Please reschedule when parts arrive .; rqstng P&A on 1 W10913953 (Shifter) and 1 W11448788 (Harness, lower)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Alice, TX 78332
Adam
Job Details: 06/24/2021
Call customer before arrival to confirm that product is out of warranty and she would be liable for a diagnostic charge. Customer has declined any diagnostics or for the repairs for the unit.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsville, TX 78363
Adam
Job Details: 06/24/2021
Installed water valve calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID OVEN
Model KODT100ESS04
Near Kingsville, TX 78363
Adam
Job Details: 06/24/2021
Installed control boards tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/23/2021
I replaced the light bulb. Unit is now lighting and fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/23/2021
"Model Number: WRS571CIHZ01. Serial Number: HRX5223204, Purchase Date 03/91/2021. Our customer has had two of the three freezer door shelves crack. One on the bottom and one on the side clip. Pictures included . Our customer is not over weighting the shelves in either their refrigerator or their freezer. It appears that excessive cold caused the cracks. This is causing a functional problem for our customer because they cannot utilize the two shelves. One will not stay clipped in and one would break completely from any weight. I called Whirlpool Partner Team in 3CX and because it is a functional problem and it was called from the excessive cold in the freezer they will cover the repair. SR#7730971049. Parts ordered.; ordrng 2 WPW10430639 (Bin Door)s"
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near San Antonio, TX 78249
Jim G.
Job Details: 06/23/2021
Grates arrived damaged. Reordering. Please contact once parts are available for installation. ; ordrng 1 W11214957 (Grates)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78249
Jim G.
Job Details: 06/23/2021
The the duct assembly was not at fault. No signs of damage or difference between the duct and the new part. I reassembled drum to elimiatedany other variables.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/23/2021
Customer complaint is that the unit is still leaking from the icemaker area. Verified issue. Icemaker itself is fine. Found issue to be inside the door. Left refrigerator door will need to be replaced.; ordrng 1 W11449015 (Left refrigerator door)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78253
Richard G.
Job Details: 06/23/2021
Customer complaint is that they were cooking in the lower oven and the inner glass of the oven shattered. Verified issue. Ordering inner glass.; ordrng 1 W11455100 (Glass door)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78207
Sebastian
Job Details: 06/23/2021
There mustve been a confusion within Home Depot the customer and our dispatch this unit is not a whirlpool icemaker is a brand called max ice Got a customer that theyre gonna have to call Home Depot to get a proper dispatch from the proper company
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/23/2021
"Customer complaint is that the unit is having long drying times. Found wall vent clogged with lint. Recommended customer have vents cleaned out to fix issue, unit is heating properly."
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWX2
Near San Antonio, TX 78257
Jim G.
Job Details: 06/23/2021
I replaced both control and console. Collected service fee and labor. Parts are covered by extended warranty.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/23/2021
Our customers washer was stuck in sensing mode. I was able to get it out by holding down the cancel button. Perhaps the unit somehow went into diagnostics test mode. I went back into diagnostics and received no error codes. I ran automatic test mode and all loads functioned as designed. I ran manual test mode and tested all loads independently. They all functioned as designed. I recalibrated the unit. We ran a load to ensure operation. Unit is functioning as designed now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 06/23/2021
"Issue is a no cool refrigerator. Finding issue to be a faulty evaporator fan motor. Felt fan motor buzzing but fan blades were not spinning. Was able to briefly kick start fan, but dont know how long it will run before stopping again. Ordering new fan motor to resolve issue. ordrng 1 WP4389155 (Fan motor)"
We serviced a
LG REFRIGERATOR
Model LFXS24663S
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/23/2021
Issue was too much ice production. Finding issue to be faulty ice level sensors. Customer declined repair after hearing cost. Collected SC and second appliance fee for the dryer.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS01
Near Boerne, TX 78006
Colton B.
Job Details: 06/23/2021
"Issue is that areas surrounding unit got very hot. Found no error codes and cooling fan seems to be operational. Door seems to be sealing well as well. Called techline Chris (sr: 7731074663) who wanted me to check for correct installation. Oven too hot to do that, rescheduling for my next available day. Customer can still use oven, only issues are in self clean. ; schdld next appmnt for 7/7 WED AM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Boerne, TX 78006
Colton B.
Job Details: 06/23/2021
Issue is condensation in the refrigerator compartment. Called techline who said that condensation when opening and closing the door is normal. We cannot fix the condensation (sr: 7731074730).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78228
Sebastian
Job Details: 06/23/2021
Customer is concern with the unit is it the gaskets will not stay installed reinstall the gaskets and tested unit it does not appear that these gaskets want to hold into the door there does not appear to be any damage whatsoever to the gasket although you can see damage to the liner on the door like its been peeled off gaskets do make suction and do close but when opening the door they become loose after two or three poles indicating that the liner is not pinching the gasket as it should must order both doors as this is the case on the refrigerator and the freezer. Doors are on back order parts team to reach out with available doors also come with gaskets and adding badge; ordrng 1 LW10636410 (Door ref) and 1 LW10636409 (Door freezer) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78263
Chris S.
Job Details: 06/23/2021
Customer stated that they just got refrigerator ice bin handle was broken. And ice bin wont stay closed. Ordering ice bin to fix issue.; ordrng 1 W11347840 (Ice bin)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Garden Ridge, TX 78266
Zachary
Job Details: 06/23/2021
"Checked washer found F7E2 motor drive module over temp. Found gearcase had gone bad again. Replaced gear case, calibrated and tested washer found no issues or error codes. Manually put washer into test 12 high spin, washer was smooth and quiet. Washers is working as designed."
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW2430DP02
Near San Antonio, TX 78266
Zachary
Job Details: 06/23/2021
"Checked electric oven, found error code F9E0 product not wired correctly. First checked breaker, they did not appear to be tripped. Cut breaker off for a minute. Flipped back on. Checked unit and tested unit. Oven reached 350 degrees and is working as designed. Recommended customer to get a licensed electrician to install new fuse for 240 where they are connected. The current fuses are separated. If there are still issues to get electrician to check wiring at outlet. For the meantime flipping breaker will correct issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78251
Sebastian
Job Details: 06/23/2021
Firm that the unit is not heating at the end of the cycle order and control thermostat and heater. Parts are on back order parts team to reach out when available; ordrng 1 W11462458 (Control) and 1 W11193089 (Thermostat) and 1 W11047695 (W11537778)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78258
Jim G.
Job Details: 06/23/2021
Verified a faulty water inlet valve. Replaced from truck stock. Issue resolved. ; used 1 W11165546 (Water Valve) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 06/23/2021
Customers concern is that there is water left over in the soap tray and unit seems to spin out of balance found overload era code in basket reengagements error code unit appears to be working fine call tech line on the water valve issue they explain to me that that is normal instructed customer that we are going to empty out the tray and she has to monitor whether or not it adds water overnight ordering suspension and returning with water valve; ordrng 1 W11400156 (Suspension)
We serviced a
SAMSUNG RANGE
Model NE58H9970WS/AA
Near Schertz, TX 78154
Chris S.
Job Details: 06/23/2021
Customer stated that left burners werent working .2362129 call Samsung talked tony found issue to faulty left inverter board and emi filter board. Collected sc customer wants to talk it over with his wife. Gave estimate 633.22 De92-03543aDe92-03672a; rqstng P&A on 1 DE92-03543A (Emi filter) and 1 DE92-03672A (PCB main)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Zachary
Job Details: 06/23/2021
"Replaced bad valve. Calibrated and tested washer, no issues or error codes found. Washer is working as designed."
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near San Antonio, TX 78212
Zachary
Job Details: 06/23/2021
Attempted to just replace nozzle to see if that would fix the water jet stream issue. No change. Replaced inlet valve assembly. Nozzle could actually screw all the way on and tested misting feature. Nozzle is now producing mist as designed. Checked dryer found no other issues or error codes. Dryer is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 06/23/2021
Replaced gearcase and drive pully. Calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78250
Sebastian
Job Details: 06/23/2021
Change the out drain pump tested unit unit tested good
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/23/2021
"Replaced hinges, inner and outer door, door strike, and badge. Tested to complete. Unit is good to go."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78255
Sebastian
Job Details: 06/23/2021
#0608 Replacing the dishwasher handle with the kit door does not look dented handle seems tight there is a slight gap that always forms on the bottom does not appear there is any way to adjust this unit is not dented this would be considered a cosmetic issue if customer has issues with handle falling off again we could possibly try to address why it keeps happening at this point it has new studs a new handle it is on secure
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78261
Jim G.
Job Details: 06/23/2021
The ice maker was damaged and no longer rotating as it damaged itself. Subsequently it would call for water and leak into the ice container and the into the dispenser. ; ordrng 1 W10908387 (Icemker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78232
Sebastian
Job Details: 06/23/2021
Replace UI and gasket customer explains are still having temperature issues in the refrigerator asking customer to monitor unit after changing our gasket as it was torn customer to monitor and if temperatures seem off still they will give us a call checked unit with tech line last time and found out everything was checking good
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78209
Jim G.
Job Details: 06/23/2021
Verified bad voltage at receptacle and bad connectivity at the cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78224
Richard G.
Job Details: 06/23/2021
Replaced control box. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Colton B.
Job Details: 06/23/2021
Issue was low ice production and poor water dispensing. Replaced filter with bypass and unit functioned as intended. Customer needs new filter. Everything else on unit seems to be performing as intended.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Cibolo, TX 78108
Chris S.
Job Details: 06/23/2021
Customer stated that they would set oven to 400 and during preheat it just shuts off. Found issue to be faulty console and control board. Also ordering broil element and console board is out of stock.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console) and 1 WPW10260252 (elmnt-brol)
We serviced a
JENN-AIR RANGE
Model JDSP548HL00
Near San Antonio, TX 78255
Colton B.
Job Details: 06/23/2021
"Customer complaint is that it takes a while to boil water, has trouble using both ovens and that sometimes the oven shuts off while in use. Informed customer that I cannot make the flame hotter on the cooktop. Ran both ovens at the same time for about 20 minutes, neither one shut off while in use. Everything seems to be working as intended at this moment."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 06/23/2021
"Ussue was flashing orange lights during heating. Replaced both controls, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/23/2021
Verified a faulty control board. Ive also ordered a thermostat as it appears it might also be failing. ; ordrng 1 4388931 (Defrost Timer) and 1 WPW10511937 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78224
Richard G.
Job Details: 06/23/2021
Customer complaint is that the unit is getting no power. Verified no power to unit. Found power cord halfway in outlet. Pushed power cord all the way in. Unit has power now. Tested out unit. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNB02
Near Castroville, TX 78009
Richard G.
Job Details: 06/23/2021
"Customer complaint is that the unit was leaking water from the icemaker area and the unit is not cooling properly. Entered diagnostics and found evap motor not functioning. Ordering evap motor and harness. ordrng 1 W10822580 (Evap motor) and 1 W10297478 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"Replaced bad air diffuser for fridge section, tested to complete."
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near San Antonio, TX 78245
Richard G.
Job Details: 06/23/2021
"Customer complaint is that the F2E0 error has returned. Checked out console and found all connections firmly seated. Per tech sheet, ordering console again.; ordrng 1 W11449346 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 06/23/2021
"Last trip found gearcase ceased to inner tub and couldnt remove it. Had to replace inner tub, outer tub, gearcase, slider, filter, and screw that resolve the issue. Calibrated unit. Unit testing good now with normal noise. No further issues at this point."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/23/2021
"Last trip found inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24 hr period. No further issues at this point. Collected p&l"
We serviced a
KENMORE REFRIGERATOR
Model 253.60505512I
Near San Antonio, TX 78259
Douglas H.
Job Details: 06/23/2021
"Last trip found faulty control box, unit not powering on. Replaced control box to resolve that issue. Unit testing good now and began cooling immediately upon testing. Advised customer of 48 hr cool down period as unit has been off for awhile and is in the garage. I did notice that the freezer fan seemed to be struggling for a second but began functioning properly. Collected p&l."
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 06/23/2021
"Last tech found possible SS issue. Verified issue to be a restriction in the system as it was cooling but not where it should be. Removed unit from cabinet hole, replaced dye dryer and added service port to compressor. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling much cooler that it was previously. Advised of 24 hr period to allow unit to calibrate properly. No further issues at this point."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS92EC7AB04
Near San Antonio, TX 78231
Douglas H.
Job Details: 06/23/2021
Upon arrival customer stated this unit is functioning properly and didnt need me to look at it. Didnt collect sc as didnt look at the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/23/2021
"Last tech heard loud hissing noise coming from the condenser. Confirmed that diagnosis. This model shows condenser not serviceable in parts break down. Appears as previous tech mixed up parts list/ engineering codes and ordered the condenser assembly for a slightly different model number. Calling techline to report findings. Spoke with Brian, explained my findings. He then stated unit is unrepairable. Read disclaimer and advised customer will be contacted. Sr 7731073070"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model GT4175SPB4
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/23/2021
Customer stated control panel stopped selecting selections. Took unit apart to find burnt connections on the control panel ribbon cable. Unit would need control panel/ membrane to fix the issue. Part only comes is bisque color now. Customers unit is black stainless and the black stainless has been discontinued. Customer declined further repair as wanted that color. Collected sc.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW2
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/23/2021
"Unit door locked and when plugged unit in found stuck in emergency drain mode. Found issue to be caused by drain pump impeller broke apart. Need drain pump to resolve the issue. Ordering drain pump to resolve the issue. Customer going to call extended warranty to see if they can come up with another resolution, since marcone shows part oos ; ordrng 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"F4E3, F4E4, unit has multiple problems. Bad motor, pulley and blower wheel. Customer will look at a replacement, but will call whirlpool about covering parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"Found the drain pump bad, replaced and tested to complete."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near San Antonio, TX 78245
Justin
Job Details: 06/23/2021
"Replaced damaged heating element, fuse just needed to be secured on frame. Did not need to replace."
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78251
Justin
Job Details: 06/23/2021
"Replaced bad control board, tested to complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS03
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Right side fridge door needs to be replaced, also freezer door and rails for freezer. ; ordrng 1 W10821254 (Fridge door) and 1 W10821256 (Freezer door) and 2 WP13055901 (Slides)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Control board is flashing and not staying on selected temp choice. Evap will freeze up randomly and stop running, issue is coming from control board. Customer is reaching out to Whirlpool to cover part and he will more than likely install himself. ; ordrng 1 W11496886 (Control box)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Found lower harness to drain broke, will need harness and control board. Customer calling Lowes to see about product exchange. ; ordrng 1 W11405459 (Lower harness) and 1 W11405459 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78230
Shawn W.
Job Details: 06/23/2021
The freezer door rails are binding up on the left hand side of the freezer door. The rail needs to be replaced. Parts ordered. I called our customer with the appointment date.; ordrng 1 WPW10284692 (Bracket) and 1 WP13055901 (Slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near San Antonio, TX 78213
Shawn W.
Job Details: 06/23/2021
Our customer is having warming in both sections. The freezer is at 28 F and the fresh food is at 66 F. I found that the evaporator was frozen over on the outside of the cover. I defrosted the ice with my blow dryer. I found in test 3 that the damper was not opening and closing causing ice build up from excessive temperatures. The bimetal is working as well as the defrost heater. Im a little concerned that the bimetal will need to be replaced eventually. This unit is cooling well now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 06/23/2021
The temperatures are -7 in freezer and 40 in the fresh food. Our customer has experienced leaking about two weeks ago. It has gotten to be more since. I found that the leak is coming from the water filter housing. This will need to be replaced. Parts ordered.; ordrng 1 W11162042 (Water Filter Housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/23/2021
Our customer had a leak on the lower right and left front of the unit. This was a few days ago and it stopped. I check both the drains and the water system. The temperatures are good and the water filter is fully operational. There was likely a restriction that worked through the refrigeration system or a clog that was dislodged. I ran plastic wire through the drains. I put down leak detector paper for future monitoring on any reoccurrence. I found a screw WPW10141645 missing from the cover unit and replaced with truck stock. Unit is fully operational now.; used 1 WPW10141645 (Screw) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/23/2021
Our customer is experiencing some freezing on the top two shelves of the RC. I ran diagnostics and all loads are functioning as designed. I went over the design of the refrigerator and pointed out the part of the owners manual that covers the top two shelves getting colder. We went over proper placement ideas for food products. This unit is fully functional. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Inez, TX 77968
Michael
Job Details: 06/23/2021
"Making a squeaking noise per customer at the end of the spin cycle. No error codes, tested the high speed spin cycle, its nice and smooth, not able to duplicate the noise. The customer said it was when they washed a bed spread/bedding, its possible it was due to the weight, calibrated the appliance and ran a diagnostics test, completed with no issues, the appliance is working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
John L.
Job Details: 06/23/2021
"Inspected unit, no water coming into ice maker or out of water dispenser. Removed filter and tested without, water dispensed into icemaker Andrew water dispenser. Re-inserted filter and test it again water started dispensing water dispenser and icemaker normally. Ran components a few times to verify function, components functioning normally. Last tech out may have not installed filter properly when checking unit."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"The appliance has never heated per customer, checked voltage, not getting 120VAC on L2, needs 220 to activate the heat element. The customer called maintenance to correct the problem, this should resolve the issue."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"The oven isnt getting hot enough per customer, F9EO error code miswired house, cleared error code, voltage is good at the outlet and the appliance. Found the bake element is bad, ordered part and rescheduled the customer, ordrng 1 W10779716 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"This unit is a RAC unit, and has an additional year on warranty. Inspected unit found issue with control and heater. Will need to replace these components to resolve issue, heater, control board, harness, and evaporator motor.; ordrng 1 W10646206 (harns-wire) and 1 W10570573 (heater)"