We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS02
Near Boerne, TX 78006
Drew
Job Details: 09/12/2022
Upon arrival customer stated mullion door was not engaging, found door slightly too low. Adjusted it and its still low but unit catches now. Also found freezer gasket was bad, W10571967 . Customer stated she would talk to husband about proceeding or not and would reach out for appointment date. ordrng 1 W10571967 (frz door gasket (gr)) and 2 WP13055901 (slide)s
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Universal City, TX 78148
S
Job Details: 09/12/2022
Upon arrival customer stated unit had an f7e5 error code. Tested unit and verified a faulty drive motor and slider as well as faulty control. Per customer they will not be going through with repair. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Jim G.
Job Details: 09/12/2022
Compressor wattage was within range at 80 watts @ approx 70?F (ambient). I verified pressures below tech sheet spec -8.5 PSI . It appears there is a leak unfortunately I wasnt able to verify where the leak was. Sealed system tech is needed (checked with JC). ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78230
Garry
Job Details: 09/12/2022
Customer complaint of refrigerator not cooling. Arrived to hear clicking from Start Device each time compressor tried to start. Replaced Start Device to no avail - problem persisted. Noticed potential physical evidence of leak near compressor. Diagnosing issue as one of compressor failure. Ordering Compressor (W11370574), UV Dye Drier (WP10143759), and all necessary Couplers, and am rescheduling Start Device in case Sealed System Tech finds that it is necessary. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11370574 (Compressor), ordrng 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 WP10143759 (UV Dye Drier)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Shavano Park, TX 78249
Garry
Job Details: 09/12/2022
Customer complaint of dryer not heating. Found issue to be broken Element. Replaced Element (WP3387747) and returned unit to operation. Dryer now heating and cycling appropriately. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ
Near Boerne, TX 78006
Drew
Job Details: 09/12/2022
Upon arrival removed inverter board. Installed new one, unit began cooling immediately. No further issues at this point
We serviced a
MAYTAG COOKTOP GAS
Model MGC7536DS00
Near Saint Hedwig, TX 78152
Daniel
Job Details: 09/12/2022
Customer reported all burners not igniting properly. Upon arrival found found all burner caps not properly centered on the burner. Centered each burner cap and tested each burner. Had no issues with any burner igniting. All burners ignited quick as they should. Tested all burners multiple times and found no issues at all. Called techline to get issue documented. Gave customer instruct on how all burner caps needed to be centered properly on the burners. Unit functioning as designed. Sr 7734565867
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78222
Daniel
Job Details: 09/12/2022
Customer reported ice maker not producing ice. Upon arrival found found that ice maker would not start a harvest at all in diagnostic mode. Ice maker filled properly so I know the water valve is good. Ordering ice maker, user interface, and control just in case it is a control issue. Water is dispensing properly and both fridge and freezer are at appropriate temps. Will return when parts are available to finish repairs. ; rqstng P&A on 1 WPW10675033 (Control board) and 1 W11294907 (Ice maker) and 1 W11387384 (User interface)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS03
Near Boerne, TX 78006
Drew
Job Details: 09/12/2022
Upon arrival customer stated unit was freezing behind deli drawers. Checked unit and found freezing in fridge evap. Ordering evap cover and control per service pointer W11329116C. Ordering cover and control as everything else checked out ; rqstng P&A on 1 W11167902 (cover-evap) and 1 W11333076 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78222
Daniel
Job Details: 09/12/2022
Unit out of warranty. Customer reported leaking from ice maker when ice maker would fill. Upon arrival found that when ice maker would fill it would leak from underneath. Tested multiple times and everytime it would leak. Replaced ice maker. Tested new ice maker. Ice maker successfully filled without leaking. Unit now functioning as designed.
We serviced a
AMANA REFRIGERATOR
Model ABB2524DEB
Near San Antonio, TX 78249
Garry
Job Details: 09/12/2022
Customer complaint of refrigerator not cooling. Arrived to find unit disconnected from power. Validated power source and configuration, and connected unit to power through KW Meter. Found unit output of 14W & Start Device clicking which coincided with a spike in wattage to 800W. Diagnosing as failed Start Device (TJ90RCO810) . Part on order but not yet received. Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/12/2022
Tested unit. No water to ice maker. Good harvest. Will need to replace valve. ; schdld next appmnt for 9/15 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/12/2022
Actual Model number: WRX735SDHZ02. Our customers ice production had been intermittent and air is getting into the fresh food section causing temperature fluctuations and rhyme ice. I tested all loads related to ice making and all are functioning as designed. I found that the water pressure is low. I advised a new water filter and advised about the decreased water pressure. We will need to replace the gasket. Part ordered.; ordrng 1 W10830274 (Door gasket)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/12/2022
Installed new heater. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
S
Job Details: 09/12/2022
Upon arrival customer stated unit did not dry dishes properly. Tested unit diagnostic mode and verified that unit functions as designed. No error codes. Unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG DRYER
Model DV48H7400EP
Near San Antonio, TX 78251
Chris S.
Job Details: 09/12/2022
Customer stated dryer is making a really loud noise. Found issue to be fully in wheel drums Samson only sent us with you I need four total. Ordering two more wheels to get repair done.; ordrng 2 DC97-16782A (Wheels)s
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near San Antonio, TX 78223
Daniel
Job Details: 09/12/2022
Customer reported top part of unit not functioning. Upon arrival found unit functioning as designed. Customer had said unit had been working properly ever since she had cleaned it. Gave customer instruct on usage and proper cleaning. Added tie wire to drain hose. Unit functioning as designed. Found no issues. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78253
Richard G.
Job Details: 09/12/2022
Customer complaint is that the control panel is not responsive and gives error C6. Verified issue. Found that the humidity sensor has gone out. Ordering sensor.; ordrng 1 DA32-00074A (Humidity sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78015
Drew
Job Details: 09/12/2022
Upon arrival found multiple leds out ordering led modules to resolve issues ; rqstng P&A on 3 W10695459 (module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78209
Garry
Job Details: 09/12/2022
Customer complaint of ice buildup inside FC. Arrived to observe 1/2 gap between FC Door Gasket and Cabinet. Removed contents of FC to include drawers and door. Defrosted FC and dried all surfaces. Remounted door and tested seal. FC Door Gasket now sealing as designed. No apertures. Diagnosing as FC Door not properly mounted/sealing to cabinet. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBC208KBL04
Near San Antonio, TX 78248
Jim G.
Job Details: 09/12/2022
I verified a simple loose receptacle. I installed properly. Issue is resolved.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Terrell Hills, TX 78209
Garry
Job Details: 09/12/2022
Customer complaint of ice clumping in RC Door Ice Bucket. Previously followed diagnostic flowchart as outlined by Service Matters and found ice on Supply & Return Air Duct Gaskets and an imperfection on the Gasket which seals Ice Chute Plate. Ice Box temperature checking good and Ice Maker harvest & fill checking good. Replaced 2 Air Duct Gaskets (W10828417) and 2 Air Duct Retainers (W10834283) to address issue. Again checked to ensure IM Ice Fill Tube not frozen, distorted, or occluded. Observed successful harvest rotation and refill of IM. No issues. Advised customer to monitor and request further service should issue persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 09/12/2022
I verified a damaged heater per service bulletin. Replaced heater with upgraded component. Issue is resolved.
We serviced a
SAMSUNG DRYER
Model DVE60M9900V/A3
Near San Antonio, TX 78223
Daniel
Job Details: 09/12/2022
Customer reported unit having excessive noise when spinning. Upon arrival found that unit would shake severely when spinning and that unit severely was severely unbalanced. Re balanced unit and added tie wire to dryer vent and made sure nothing is vibrating off back of unit. Tested unit and unit now spins smoothly without any excessive noise or shaking. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/12/2022
Our customer has been having ice back up in the chute. The dispense is functioning as designed. I provided some tips and guidance on using the design. They had a reemergence of a sound problem they had in the past. I isolated all loads that make sound and the noise concern they have did not replicate. They will provide a video by my next visit. The gasket installed by our previous technician is defective and will need to be replaced and heat treated correctly. Part ordered.; ordrng 1 W10830055 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/12/2022
I uninstalled the dishwasher from the cabinet and installed the missing tub shield sound. This unit will now operate at a sound level as designed.
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near San Antonio, TX 78238
Chris S.
Job Details: 09/12/2022
Replace motor, moisture sensor and lent trap housing. Tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESR
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/12/2022
Temperatures in the FC are at -7 F and the fresh food is at 36 F. Are customers display is wreaking as well. Model Number: RF263TEAESR Serial Number: JKG04BBCA01060J. Our customer is using a clone filter from Home Depot. I advised against using those in the future.I tried the rest in the ice maker and it failed to harvest. I engaged the door switch and it did harvest. The nit did not fill with water. According to the service manual the water valve needs to be replaced. Unfortunately the water balance for this model is discontinued. We cannot repair the unit.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/12/2022
Complaint is crisper drawers are freezing up. Upon arrival found deli ui being intermittent responsive, damper doors were intermittent on shutting fully, ice maker was making hollow ice, and controls were not responding as they should. Ordering dampers/covers, ice maker, ui and crisper ui, and controls to resolve issues. Multiple parts psp/OOS ; ordrng 1 W10784036 (cover) and 1 W10775715 (diffuser) and 1 W10203322 (deflector) and 1 WP2221296 (air-baffle) and 1 W10832844 (duct-air) and 1 W10790812 (icemaker) and 1 W10784036 (cover) and 1 W11357535 (Ui) and 1 W11370879 (Crisper control) and 1 WPW10200659 (cntrl-elec) and 1 WPW10184634 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78254
Sebastian
Job Details: 09/12/2022
Found foam packed in wrong spot on condenser tubing. Made adjustment good to go. Adjustment to water valves and line as well.
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Schertz, TX 78154
S
Job Details: 09/12/2022
Upon arrival the unit is irreparable. Bolt has shredded in the weight distributor deeming the unit unrepairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
S
Job Details: 09/12/2022
Customer states they will not continue with repair of the unit. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78254
Sebastian
Job Details: 09/12/2022
losing cooling and only the refrigerator section at the moment seems to be cooling as it should ordering a vaporator cover for contingency; ordrng 1 DA97-16028B (Evap)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Atascosa, TX 78002
Jesus C.
Job Details: 09/12/2022
Installed new basket. No further issues. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS01
Near Helotes, TX 78023
Sebastian
Job Details: 09/12/2022
ordrng 1 W11245567 (Blower) and 1 W11354870 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS00
Near San Antonio, TX 78229
Sebastian
Job Details: 09/12/2022
Found the compressor to be completely overheated showing weird readings at the windings unit has obviously leaked out all refrigerant and burnt up compressor coded for compressor and Sealed System job ordrng 1 W10139462 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near San Antonio, TX 78256
Sebastian
Job Details: 09/12/2022
Replaced gear case, cqm belt hub and calibrated unit customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Castroville, TX 78009
Jesus C.
Job Details: 09/12/2022
Tested unit. No water to ice maker. Will need to replace valve, heater, and ic maker. ; ordrng 1 W11087201 (Heater)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78245
Chris S.
Job Details: 09/12/2022
Customer stated dryer was not heating up but it didnt turn on. Found issue to be power cord prongs were loose in wall outlet fixed prongs tested unit dryer started heating up no further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 09/12/2022
The unit is not agitating to gear case blinds are torn up along with the cam assembly being completely melted and torn up ordering gear case cam belt to resolve issue; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/12/2022
Strike broke off replace stroke tested unit everything working as design
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/12/2022
Customer stated that left front burner wasnt working and when you put something on there it would spark a little bit. Found it should be bad burner ordering Burner coil to fix issue.; ordrng 1 W11396790 (Coil)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 09/12/2022
I verified a blown thermal fuse. Rescheduling thermostat in case there. ordrng 1 WPW10545291 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Richard G.
Job Details: 09/12/2022
Replaced icemaker and valve. Tested to complete. Unit harvested and called for water. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/12/2022
Replace control board tested unit everything working as designed to customer that a normal cycle even with deep water fill washer still not fill up all the way.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/12/2022
Upon arrival received error codes f1e1, f6e6, f6e9. All had to do with ui and acus miscommunication. Need both acus and ui. Only one ui has been ordered will reschedule it snd once the other 2 controls come in we will schedule for service ; ordrng 1 W11448962 (Acu) and 1 W11449303 (Ui)
We serviced a
KITCHEN AID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/12/2022
I uninstalled the unit from the cabinet, disassembled and replaced the control. Tested unit, it is heat NR as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/12/2022
Model Number: KDTM604KPS0 Serial Number: FA4701355. Our customer has the F8E4 Inlet water overfill switch open and FAE2 error codes. The unit tested well. I did see excessive suds. The float switch could be sticking. I will replace it. Our customer does have filtered soft water coming in. I went over soap use. Part ordered.; ordrng 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rio Medina, TX 78066
Richard G.
Job Details: 09/12/2022
Customer complaint is that the unit shuts off during wash. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Found issues with control. Customer also states it is very loud. She says the installers told her there was no sound dampener on this device. There should be. Ordering shield and control.; ordrng 1 W11124383 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Boerne, TX 78015
Drew
Job Details: 09/12/2022
Upon arrival replaced inlet valve. Unit seemed to not be releasing water. Advised customer to run a few loads to see if leaking issue arises again, no further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS03
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/12/2022
Serial Number: D54311083 . I found that the thermal fuse is open line. Part ordered. ; ordrng 1 WPW10545255 (Thermal Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Schertz, TX 78108
S
Job Details: 09/12/2022
Upon arrival replaced faulty control and freezer door per last tech. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21R7051SS
Near Cibolo, TX 78108
S
Job Details: 09/12/2022
Upon arrival replaced faulty control per Samsung tech line with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mico, TX 78056
Richard G.
Job Details: 09/12/2022
Replaced ice door. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pipe Creek, TX 78063
Richard G.
Job Details: 09/12/2022
Customer complaint is that the unit is bouncing around and moving across the floor. Found suspension to be bad. Replaced suspension. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/12/2022
Customer stated dishwasher was not draining. Replaced drain pump tested unit drain pump turned on and then started making the same noise it was before ordering wire harness because issues somewhere in the in the wire.; ordrng 1 W11568793 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 09/12/2022
I needed some parts and tools. Rescheduled for morning. ; schdld next appmnt for 9/13 TUE AM
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Bandera, TX 78003
Richard G.
Job Details: 09/12/2022
Customer complaint is that the unit is doing nothing, and there is water inside the unit. Entered diagnostics and found error codes F5E1 lid switch fault, F9E1 long drain. Drain pump not coming on in manual test. Ordering control, harness, and drain pump to resolve issue. Parts covered under warranty. ordrng 1 WPW10276397 (Drain pump) and 1 W11376227 (Harness) and 1 W11188527 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bandera, TX 78003
Richard G.
Job Details: 09/12/2022
Replaced console. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU17UC0JB0
Near San Antonio, TX 78252
Chris S.
Job Details: 09/12/2022
Customer stated the inspector said theres loud vibration noise. Thats the fan on high and low everything sounds normal did hear a little vibration try two secure vent hood little bit better talk customer might need to get builders out here to properly anchor down vent hood but other then that everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
S
Job Details: 09/12/2022
Upon arrival customer stated unit would trip the breaker while in use. Verified that the breaker would trip once the timer was set to a timed dry. Contacted tech line for assistance and spoke with Chris. We checked ohms at the control and verified that we an issue with the timer tripping the breaker. Per tech line order 1 Timer W10185982 and harness W10704067 to resolve issue. Ordering 1 Timer W10185982 and harness W10704067. Chris-sr-7734559593; ordrng 1 W10185982 (Timer) and 1 W10704067 (Harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Bulverde, TX 78163
Jim G.
Job Details: 09/12/2022
I verified bad icemaker. Replaced part. Issue is resolved. ; used 1 W10884390 (Icemaker) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Bulverde, TX 78163
Jim G.
Job Details: 09/12/2022
Parts did not arrive. Rescheduled. ; schdld next appmnt for 9/19 MON !
We serviced a
KITCHEN AID RANGE
Model KFGD500ESS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/12/2022
Model Number: KFGD500ESS04 Serial Number: D82810589. Our customer was having a problem with the upper pizza oven working on bake. I found that the ignitor is out of specifications and will need to be replaced. Parts ordered.; rqstng P&A on 1 7432P143 (Ignitor Bake) and 1 WPW10324738 (Ignitor Gas)
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Sebastian
Job Details: 09/12/2022
Replace inner door on unit good to go freezer side
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
John L.
Job Details: 09/12/2022
F0E5 off balance, ran agitator and spin. Agitate working fine, spin does not. Unit hub no longer secured, splines on hub have stripped out. Will need to replace hub to resolve, also suspension on unit needs replacement as well.; ordrng 1 W11228718 (suspension) and 1 W10396887 (hub)
We serviced a
WHIRLPOOL RANGE
Model WOS97ES0ES02
Near Rockport, TX 78382
John L.
Job Details: 09/12/2022
Inspected unit, tested unit for heating. Check temperature and tested bake cycle, bake cycle is slow to heat and not getting to temperature. Check unit for voltage, unit is reading proper voltage. Tested sensor, sensor is functioning normally. Ran test on broil, found broiler Slightly heating but does not get red hot. Finding show that unit is having a power draw issue, voltage drops when trying to heat unit. This is a home electrical issue drama unit should regain full function once issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC2
Near Victoria, TX 77905
Michael
Job Details: 09/12/2022
The customers complaint is that the LP kit doesnt fit the regulator that is on the appliance, I tried it, it doesnt match up and it is the correct part number. I tried to order the regulator assembly but it is not showing to be available. The customer said they could convert it over to LP, they just need the right kit. Tech line was closed and I was unable to speak with them. I went ahead and ordered the kit from our vendor please reschedule when the part comes in. ; ordrng 1 W10606694A (LP CON KIT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Corpus Christi, TX 78410
John L.
Job Details: 09/12/2022
Inspected unit, evaporator fan not blowing. Electrical issue within unit, will need to replace control and evaporator fan to resolve.; ordrng 1 2315549 (motor evaporator) and 1 W11342162 (Harness) and 1 W11265218 (Control)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Corpus Christi, TX 78412
John L.
Job Details: 09/12/2022
Inspected unit, found unit is pushed back into cabinetry. This is causing door to make contact with frame, which is preventing door to close. Advised to have brackets installed to keep unit flush and prevent unit to slide back. As long as unit is properly secured issue with door will be resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78414
John L.
Job Details: 09/12/2022
F1E2 motor control fault error pulled from unit. Ran tests to determine what issue may be, testing was inconclusive. Asked customer about issue experienced with unit, customer states that issue is on and off. When issue does occur usually unplugging unit and plugging back restores function for a while. Will need to replace control to resolve.; ordrng 1 W11320238 (Control)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Corpus Christi, TX 78414
John L.
Job Details: 09/12/2022
Installed seal, issue on unit has been resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 09/12/2022
The appliance was making a knocking noise when the drum is turning. I removed the front panel and found a screw was stuck between the drum and frontal panel causing the issue. Removed the screw and put the panel back in place, turned the appliance on, its no longer making the noise and working normal
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Port Lavaca, TX 77979
Michael
Job Details: 09/12/2022
The customer said the oven isnt getting hot. I pulled the out the appliance and unplugged it, found the red wires were burnt off. Installed new harness from my bin, the power cord was also damaged, I didnt have a big enough connector to repair it, unable to test the appliance properly. Advised the customer to purchase a new power cord and have a qualified person to install it, the appliance should work normal when its done. ; ordrng 1 W11551729 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Port Lavaca, TX 77979
Michael
Job Details: 09/12/2022
Installed new motor/pump assembly. Ran diagnostics, the appliance is filling with water and working normal. No visual leaks, appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Port Lavaca, TX 77979
Michael
Job Details: 09/12/2022
The customers said the washer isnt giving enough water. F7E5 shifter failure error code, cleared error code, tested the agitation and spin cycles, working normal, also tested the inlet valve, has good pressure on both sides. The customer also said the clothes were hot after the clothes were done. Tested the valve manually again, when I activate the cold side Im getting hot water, possibly the reason they are having the issue. Switched the hoses, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Victoria, TX 77904
Michael
Job Details: 09/12/2022
The customer said the freezer door wasnt sealing. I found ice built up on the rails and on the bottom drawer not allowing the door to close. Defrosted with a steamer, the door is now closing, had to use a heat gun to expand the gasket, its sealing properly. The customer also said the refrigerator compartment isnt cooling and the ice is melting, also not dispensing ice, the auger motor isnt activating. I removed the deli drawer, the evaporator is frozen up. I advised the customer to unplug the appliance 48 hours before coming back out. Ordered the auger motor and reset the evaporator fan for the RC and rescheduled the customer. ; ordrng 1 W10822606 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78259
Jim G.
Job Details: 09/08/2022
Replaced tub. Issue is resolved. Unit tested properly. ; used 1 W10381077 (Tub) from stock
We serviced a
MAYTAG REFRIGERATOR
Model WRS321SDHB01
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Upon arrival customer stated units ice maker was not working due to the bail arm being up. Customer lowered bail arm and the unit began making ice. Checked the ice bin and saw that the bin was completely full of ice. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WA54R7600AC/US
Near San Antonio, TX 78217
Jim G.
Job Details: 09/08/2022
Samsung indicated the repair cannot be covered due to physical damage. I informed customer. Should customer wish to proceed it will have to be out of pocket.
We serviced a
SAMSUNG WASHER
Model WA54R7600AC/US
Near San Antonio, TX 78217
Jim G.
Job Details: 09/08/2022
Samsung indicated the repair cannot be covered due to physical damage. I informed customer. Should customer wish to proceed it will have to be out of pocket.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/08/2022
Model Number: WFG320M0BS3 Serial Number: VEB2147139 DOP: 3 August 2022. Our customers oven door is separating on the top right of the door. Picture included. It needs the revised bracket. Technical Service Pointer #: W10878790 Cooking Products Action Required: Informational or MandatoryRelease Date: June, 2016 Possible Concern: Oven Door Glass is loose. Correction: Order and install door bracket kit #W10883496. Kit will contain 2 mounting brackets and instructions. Part ordered.; rqstng P&A on 1 W10883496 (Bracket)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near San Antonio, TX 78245
Garry
Job Details: 09/08/2022
Customer complaint of refrigerator icemaker freezing up and not producing ice. According to customer, icemaker has been serviced by local technicians on multiple occasions. ACU never replaced. Ordering Icemaker Service Kit (DA82-02675A), RTV Silicon (DA81-05595A), and Auger Motor Assembly (DA97-12540G) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 DA82-02675A (Icemaker Service Kit) and 1 DA81-05595A (RTV Silicon) and 1 DA97-12540G (Auger Assembly)
We serviced a
MAYTAG DRYER
Model LDE8704ACL
Near San Antonio, TX 78250
Jesus C.
Job Details: 09/08/2022
Tested unit. Found bad blower wheel. Will need to replace. Will contact customer once part arrives. ; ordrng 1 Y303836 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78249
Chris S.
Job Details: 09/08/2022
Customer stated freezer was not cooling and icemaker wasnt working properly. Found issue after running evaporator fan motor test and freezer fan never turned on. Ordering fan motor with evaporate a harness to fix this unit; ordrng 1 W11452196 (Evaporator fan motor)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78252
Richard G.
Job Details: 09/08/2022
Customer complaint is that the unit is leaking from the left side. Pinpointed leak coming from the dispenser area. Ordering dispenser hose and rescheduling bellows and dispenser.; ordrng 1 W11316604 (Hose)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH73521CS
Near San Antonio, TX 78260
Garry
Job Details: 09/08/2022
Customer complaint of microwave not working. Previous visit found faulty Interlock/Microswitch assemblies and blown 20A Thermal Fuse. Returned today and found Diode faulty and Capacitor out of range. Replaced 1 W10269457 (Microswitch), 1 W10269458 (Microswitch), 1 W10211974 (Microswitch), 1 Thermal Fuse (WPM0805101), 1 WP8206419 (Upper Interlock), 1 WPW10156813 (Lower Interlock), 1 Diode (W11256462), and 1 Capacitor (W10561770) and tested unit. Microwave now heating according to manufacturers specs. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near San Antonio, TX 78204
Chris S.
Job Details: 09/08/2022
Change out council board per last tech. Still not getting a display to turn on getting good voltage from the wall outlet. Ordering control board filter board fuse to fix issue.; ordrng 1 W11398764 (Filter board) and 1 W11188752 (fuse) and 1 W11179310 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78209
Douglas H.
Job Details: 09/08/2022
Customer stated unit never cooled after repair. Checked pressures again, found around 70 psi standing pressure and compressor not running, pressures indicating an obvious leak since repair was just 2 days ago. Ran nitrogen pressure test to look for leak during pressure testing had noticeable hissing coming from the suction/cap tube inter junction of compressor compartment to liner. Slightly moved one of the2 cap tubes and the hissing got louder. This leak appears to be coming from one of the cap tubes just inside the liner. Contacting techline to report new findings. Spoke with JR, he asked what all has been done and whats been found today. Explained changed the compressor 3 times and the 3way valve once. He asked a few more questions regarding the unit. Stated gonna send it for review and deemed it unrepairable based on location of leak. SR 7734104253
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE97US6HS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/08/2022
Customer stated unit turns it self on. Per service pointer W11392887A, referred customer to all in with service bulletin to phone number 888-900-7897 in regards to replacing the unit as there is no fix for this issue. Provided all information to customer. Per service pointer no actions to be taken
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elmendorf, TX 78112
Daniel
Job Details: 09/08/2022
Customer reported unit will start filling normal then unit will continue to spin slowly continuously without any water filling unit but unit will still state filling. Upon arrival found that unit would start off filling normally but after a couple minutes the water will stop and unit would continue in the filling motion continuously without any more water going into unit and would not progress to the next step in cycle. Looks like a control issue. Ordering control, lower harness, water valve, and capacitor just in case. Will return when parts are available to repair. ; rqstng P&A on 1 W11543994 (Control) and 1 W11590868 (Lower harness) and 1 W11220230 (Water valve) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78228
Chris S.
Job Details: 09/08/2022
Customer stated that washer was making grinding noise during agitation and spin furnace should be gear case in agitator is able to be lifted up a little bit and spin freely. Need to also order agitator to fix issue.; ordrng 1 W11550891 (Agitator) and 1 W10752187 (screw) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/08/2022
Customer stated unit stopped working. Unit not powering on at all and is full of water, checked to see if cause was broken drain pump wires. Wires werent broken or damaged. Found cause to be control board not powering up. Ordering control, console and lower harness just incase. Couldnt properly verify model tag since lid was locked up. ; ordrng 1 W11568984 (Lower harness)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/08/2022
New issue reported. Unit not powering on at all. Verified unit receiving proper voltage. Finding issue to be blown modules and display. Ordering both modules and display to resolve the issue. Scheduled for soonest availability pending authorization approval and part arrival ; rqstng P&A on 1 WPW10396615 (Display) and 1 W10857233 (Module) and 1 W10885135 (Module)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78213
Jim G.
Job Details: 09/08/2022
I verified a faulty actuator. Replaced with one from truck stock. Issue resolved. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Upon arrival customer stated unit would not heat or dry dishes. Tested unit and found an error f7e1 for a faulty control and heating element. Ordering 1 heating element and control to resolve issue. ; ordrng 1 W10919360 (Control) and 1 W10441445 (Heating element)
We serviced a
KITCHENAID VENTHOODS
Model UVL6036JSS2
Near Cibolo, TX 78108
S
Job Details: 09/08/2022
Upon arrival customer complaint was the unit would give a flickering effect on the low light setting. Ive contacted tech Line before about this issue and per tech line due to the unit having led bulbs the unit will have less lighting and a flickering effect only on the low setting. If the unit is put on high light setting the units lights work perfectly. Per tech line the units low setting on lights create a strobe like effect and have no fix. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78230
Jim G.
Job Details: 09/08/2022
I verified a faulty timer also device was wired incorrectly. Replaced part and retired. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78228
Chris S.
Job Details: 09/08/2022
Customer stated that refrigerator was leaking. Found leaking coming from reservoir hose need to order hose to fix issue.; ordrng 1 W11613294 (Water hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 09/08/2022
Temperature in RC is 59 F, deli drawers 45 F, FC Our customers fresh food section is warm and the freezer is fine. The ice maker in the fresh food compartment is not producing ice. I notice that the deli UI is not functioning. I removed it to inspect for water damage and did not find any damage. I ran diagnostics service test mode and checked all loads connected to cooling and ice making. I found that the UI is faded and will need to be replaced. The refrigerator evaporator fan and the damper are not functioning. All other loads are functioning as designed to include the ice maker, water valance and the 3 way valve. I unplugged the deli UI to see if I could get the evaporator fan going. It would not. We will need a main control as well as the paper control. Replace control and power control, reattach deli UI and test. Replace deli UI and main UI and test. Replace evaporator fan and damper control as needed. All parts ordered. OOS.; rqstng P&A on 1 WPW10675033 (Main Control) and 1 WPW10624574 (Power Control), ordrng 1 W11087438 (Evaporator Fan RC), rqstng P&A on 1 W10248595 (Damper Control) and 1 WPW10677119 (Deli UI) and 1 W11387384 (Main UI)