We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Helotes, TX 78023
Colton B.
Job Details: 09/17/2021
Wrapper cab is bent again. Reordering. ;
We serviced a
WHIRLPOOL WALLOVEN
Model W0S51EC0AB02
Near San Antonio, TX 78255
Colton B.
Job Details: 09/17/2021
Issue was a blown thermal fuse. Replaced fuse, unit tested good. No error codes found and unit heats. Collected for P&L.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/17/2021
Upon arrival customer stated unit was not drying properly. After inspection found the unit to be functioning as designed. Educated customer on importance of rinse aid and proper soap usage. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/17/2021
Upon arrival customer stated the unit was over temp. After inspection found the issue to be a faulty ui board, electronic control. The boards are not making proper temperature. Ordering both parts to resolve the issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 09/17/2021
Last trip found that fan scroll was broken after replacing evaporator, so fan had loud vibrations. Replaced fan scroll to resolve the issue. Upon testing unit began cooling immediately. Advised customer of 48 hr cool down period. No further issues at this point. Didnt collect the part cost of the fan scroll as likely broke during diagnosis of unit, especially since fan was unplugged upon arrival last trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78201
Sebastian
Job Details: 09/17/2021
Found that the freezer door is not making a good seal as it is riding on the bottom of the cabinet of the freezer section. Ordering new top hinge and spacers to lift up door;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Colton B.
Job Details: 09/17/2021
Issue was the unit was tripping breaker. Plugged unit in, tripped breaker immediately. Rolled unit to the living room to try a completely different circuit, unit did not trip breaker. Maintenance is saying theyre having this issue with more than this unit. I think the issue has something to do with how the kitchen is wired. Left unit plugged in in living room, maintenance will check to see if it trips breaker over the next few days. Right now I think the issue is faulty wiring in kitchen.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/17/2021
Tested unit. Upper rack stopper popped off of rack. Reinstalled stopper. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78230
Colton B.
Job Details: 09/17/2021
Issue is that the unit isnt starting the cycle. Found a blown exhaust thermistor. All other fuses and thermostats checked good. Ordering new thermistor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 09/17/2021
Issue corrected on previous visit. Issue resolved ved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78257
Jim G.
Job Details: 09/17/2021
Ive verified a loud rattling coming from the compressor and according to customer it will get even louder. While I did notice any functional errors it doesnt seem like this will get any better. Scheduling a Sealed system visit. ;
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2021
Tub ring is cracked. Will need new tub ring. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Douglas H.
Job Details: 09/17/2021
Last tech found a faulty door that was warped. Unit was creating ice build up in the freezer. Upon arrival replaced the door to resolve the warped door. Customer stated noise issue went away and hasnt been present for a while. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2021
I tried to call Tech Line as directed in front of the machine but I had two dropped calls. Bad signal. I replaced the gear case cam and belt. Ran load size calibration and checked the spin and agitate in manual test mode. The noise is gone. Unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 09/17/2021
Replaced noisy motor put a new split assembly and belt on unit calibrated unit and tested good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Victoria, TX 77901
Michael
Job Details: 09/17/2021
It wont fill with water per customer. F8E1 long fill/no fill, F5E3 lid lock will not unlock, cleared error codes and tested the lid lock, working normal, tested the inlet valve, cold side is not opening up. Installed new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal.
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Victoria, TX 77901
Michael
Job Details: 09/17/2021
Installed new circulating pump, turned the appliance on and allowed it to go through its cycle, the water is no longer spilling over and the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Runge, TX 78151
Jim
Job Details: 09/17/2021
Customer states that washer is making loud noises in all cycles. Put in troubleshooting mode to pull codes; F7E7 (motor unable to reach target RPM), F0E5 (off balance), F7E5 (shifter fault) were faults showing. Tip over and check splutch for proper operation. Transmission gear is not fully engaging, which caused splutch not to properly run. Teeth on transmission worn. Recommend replacing transmission , splutch , and hub.Belt has cut groove into pulley, so replace belt also. Please reschedule when parts arrive
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Taft, TX 78390
Adam
Job Details: 09/17/2021
Customer states unit will not power on no tumbling no heat nothing. Inspection of unit shows terminal and power cord have both burnt out completely will need to replace Terminal to resolve issue.; ordrng 1 279318 (terminal) and 1 279393 (screw)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
Adam
Job Details: 09/17/2021
Inspection of unit shows multiple error codes motor fault actuator fault off-balance overload. Further inspection of unit shows what looks like a large amount of water damage both capacitor and actuator show heavy corrosion marks as well as run motor with heavy streaking of rust Suspension is extremely bouncy as well cam assembly also has some kind of grime stuck to it. Will need to replace actuator capacitor cam belt agitator possibly gear case as well as suspension to resolve this issue. Unit looks like it may have spent time submerged at some point; rqstng P&A on 1 W10821951 (suspension) and 1 3348117 (sub 285565) and 1 W10866238 (capacitor), ordrng 1 W10623547 (motor-drve), rqstng P&A on 1 W10808317 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2021
Harness and fan motor power unit issue seems to be resolved. I did advise customer to keep her eye on the Appliance for a few days to make sure no ice was growing but definitely wait a full 24 hours before putting groceries in refrigerator.Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Corpus Christi, TX 78411
Adam
Job Details: 09/17/2021
Call customer before arrival and customer states retailer has come and picked up the unit. Retailer is a Rent-A-Center so more than likely will be getting a call from them in the near future
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2021
Installed actuator calibrated unit ran verification cycle issue Resolved
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78415
Michael
Job Details: 09/16/2021
RAC wasnt sure what was wrong with the appliances. Installed a power cord and plugged the appliance in, the control doesnt power on, the harness is in good condition and the top elements are working normal. Ordered the control and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Alice, TX 78332
Adam
Job Details: 09/16/2021
Customer complaint of unit leaving clothes wet at end of cycle. Diagnostic shows stuck button. We ran unit through calibration and verification cycle with no issues. Customer does stay clothes no longer smell clean and stains are staying on clothes. Customer is on well water. It is my belief that even though we are not getting Error code for long Fill I believe water volume entering tub for Rinse cycle is not enough And unit is shutting off and draining water. Replace valve and harness to resolve issue
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Elmendorf, TX 78112
Chris S.
Job Details: 09/16/2021
Customer stated the washer was not clean and close properly and leave and close down. Got motor fault error code, ordering motor capacitor shifter and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/16/2021
Tested unit. Found ice maker not going into harvest. Need ice maker.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/16/2021
Explain unit is working perfectly fine after the last repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78228
Jesus C.
Job Details: 09/16/2021
Ice maker is working properly at this time. Job complete.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Sebastian
Job Details: 09/16/2021
The microwave is sparking up at the wave guide cover unit appears to be heating. Ordering wave guide. Explain to customer that if unit is still sparking after the wave guide change that we may need to actually dismount the unit and replace the magnetron circuit to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer already had repair done on the 9th of September. Call customer and they do not need service dryer still working after repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is ice clumping in ice bin. Finding issue to be a weak fill on ice make causing some water to miss the ice maker. Ordering new control, valve and ice maker to resolve issue. Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/16/2021
Tested unit. Error does 81. 01. 05. Called tech line. Sr 7731761592. Will need to pull unit to verify drain hose installation. Will need second tech to help pull unit. ; schdld next appmnt for 10/1 FRI !
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB00
Near San Antonio, TX 78209
Jesus C.
Job Details: 09/16/2021
Tested unit. Found bad emitter and receiver boards. Found bad UI. Wiring to auger motor is damaged. Harness is built into door and cannot be replaced. Customer does not want to continue repairs. Collected service fee. Job complete.
We serviced a
LG REFRIGERATOR
Model LFX31925ST.ASTCNA0
Near Schertz, TX 78154
Zachary
Job Details: 09/16/2021
Explained to customer that installing PCB would be next step to eliminate and then UI would follow if problem still persists. Really no guarantee that it will fix frosting issue on freezer evaporator. Refrigerator was still cooling fine but fan is loud. Customer opted for no additional service in the meantime. He will call if issue gets worse and cooling issues become prevalent before 90 service call warranty expires. Did not collect any additional money.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is no ice production. Finding issue to be the water level sensor in recirculating pump is faulty. Have to order a new recirculating pump for unit. Part is out of stock, no return date set. Will call customer when part comes in.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/16/2021
Replaced icemaker. Issue resolved. Collected payment and service fee.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is very little flow coming from water dispenser. When changing filter the filter head continuously squirted water. Ordering new filter head and reservoir to resolve issue. Will call customer when part comes in.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is unit is still getting too hot. Finding heating element shorted to ground. Also getting an OL reading on height limit thermostat and thermal cutoff.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78261
Zachary
Job Details: 09/16/2021
No activity from dishwasher, at first thought it was UI control because power was coming from control board when testing. Found proper voltage going to main control. Installed new UI control with no change. Confirming main control is needed to resolve issue and test further. Rescheduling sump & motor assembly just in case.; eml tckt failed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer stated the dishwasher would work sometimes and then not work and then work again. Found it should be faulty control and UI bored.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Found thermostat on outtake bad causing dryer not to heat. This is a specialty thermostat that was hardly used and not part of prescreened parts for standard dryer fix kits. Ordering and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Unit was in warranty according to entitlements. Checked dryer, issue is taking multiple cycles to dry. Checked and had proper voltage going to dryer. Went to start testing sensors and thermostats. Took vent hose off and it had about a gallon of water in hose causing an air restriction. Cleared water and tested dryer and all sensors. It is now working as designed. Customer is going to contact builder to replace vent on roof. Rain water has been running down vertical vent to cause issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Replaced control board, UI board, start device, and power cord harness. Tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Went to replace microcomputer to resolve light issue. Found input at P4 not on new board. Called Marcone and did parts research. Turns out this is new design on board through service pointer if you back out the engineering codes on service matters. It eliminates a thermistor that is no longer necessary. Tested OTR MW and it is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Checked refrigerator, issues is ice maker not making ice. Opened up and found ice maker stuck with ice clumps surrounding it preventing it from doing its job. Found issue to be from warm air in gap on side of auger cover. Siliconed gap and replaced ice maker. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Has 1 year additional ELW warranty, check entitlements. Found door gasket torn. Replaced gasket and tested dryer. Everything is working properly. Dryer is now working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Boerne, TX 78006
Douglas H.
Job Details: 09/16/2021
Upon arrival customer stated unit was not spinning. After diagnosis found issue to be a faulty motor. Ordering the new motor and rescheduled for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/16/2021
Tested unit. Oversuds error code. No other issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ05
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer said the icemaker stopped working then this morning it started making ice again. Found issue to be faulty control board and icemaker.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
Replaced harness. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Colton B.
Job Details: 09/16/2021
Issue is noisy dryer. Do not want to run call without a motor. Ordering a motor before going out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near San Antonio, TX 78250
Sebastian
Job Details: 09/16/2021
Sr 7731761678 does not have a package that includes an icemaker not sure why icemaker is added checked in the back of the unit found no evidence of standing water or gnats in the back of the unit gnats or fruit flies are getting in from the front somehow gasket is making an airtight seal and there is no evidence of frosting that would indicate a gap in the gasket in the refrigerator call tech line on issue they explained that those have to be fruit flies in the customer needs to investigate where they might have some fruit thats attracting them confirmed with tech line at the unit itself will not cause for flies
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Colton B.
Job Details: 09/16/2021
Finding issue to be a leaking dispenser. Ordering new dispenser and returning.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Helotes, TX 78023
Colton B.
Job Details: 09/16/2021
Issue was intermittent burner operation. Replaced switch, unit tested good. Whirlpool sent parts to customer .
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bulverde, TX 78163
Sebastian
Job Details: 09/16/2021
Looks like the job is already been completed by another technician I believe 02 Jim. returning parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78249
Colton B.
Job Details: 09/16/2021
Issue was unit not quite getting cold enough in the refrigerator. Found that start device was not starting compressor every time. Replaced start device, compressor started immediately. Believe that start device was the culprit. Unit tested good, customer will monitor temps. Purchase date on file as well as serial number indicates unit in warranty. ; used 1 8201786 (START DEVICE) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78232
Sebastian
Job Details: 09/16/2021
Found that the door seems to be bent at the bottom got a second opinion through supervisor via showing them picture it appears that the door must be damaged ordering gasket and/or along with badge can verify new door next to present door to see if there is damage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Poth, TX 78147
Chris S.
Job Details: 09/16/2021
Replaced door hinge tested unit everything working as designed. Yes to survey.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/16/2021
Upon arrival customer stated unit was clumping the ice and not allowing it to dispense. After inspection found a faulty fill tube that was partially frozen.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/16/2021
Last tech found a faulty compressor. Replaced faulty compressor with new compressor. Ensured there were no leaks. Advised customer of 24 proper cool down period as unit was already cold. Unit functioning as designed with normal noise no further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/16/2021
Last trip found faulty electronic control and switch harness and bulb. Replaced all parts. Issue still persists inspected unit further to find physical damage to microwave frame. A slight bulge pushing outward towards the door. Contacted techline to report findings. Spoke with Joel. Explained the situation. He advised due to frame damage, deemed unit unrepairable. Sr 7731759460
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 09/16/2021
Screen does not fit the sump. Otherwise no other issues.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78217
Jim G.
Job Details: 09/16/2021
JR SR# 7731757799 advised to check for damage to back panel and if there are no issues then replace defrost sensor.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Jim G.
Job Details: 09/16/2021
I have confirmed that the cooktop is cracked at the lower right corner. I contacted technical support and spoke to JR SR# 7731757376 who indicated that the gasket must be installed all the way to the edge. I will order extra gasket as a precaution to ensure this doesnt happen again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78201
Sebastian
Job Details: 09/16/2021
Found that evaporator was completely frozen up a very large amount of ice to quail wild melted out determine if the fan was good but by metal it went bad replaced whole evaporator harness and melted out unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/16/2021
Issue is drum not spinning and burning smell. Found a broken belt on unit. Previous tech replaced motor and belt. A lot of damage on the backside of the belt, which makes me think its an issue with the pulley. Ordering dryer repair kit for new pulley and rollers as well as rescheduling the parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/16/2021
Our customer is having a problem with the water dispense. It comes out at a trickle. I removed the water filter and the water dispensed well. We will need a new water filter housing. The water pressure was slightly high but not enough to prevent water dispense. Im ordering a dual water valve as a contingency. Replace water filter housing and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/16/2021
Our customers refrigerator is warm in the RC but cold in the FC. I found extreme frosting and icing up in the freezer by both the front and back wall. The drain pan was frozen over and all three vents from the FC to the RC were blocked with ice preventing air flow of cold air into the RC. I ran diagnostics service cycle and all loads were functioning as designed. I defrosted the ice and soaked up all the water. I could only probe down about 3/4 of an inch and it was not ice. I did my best to defrost internally any possible ice blockage. I removed the back compartment and removed the drain line. I probed up with my weed eater wire. There was no moisture on the end and it was not exiting by the drain pan. I contacted Travis, Senior Technician at Whirlpool Tech Line and conveyed my concerns that we likely have a collapsed or shifter drain line. He as deemed this Non-repairable. I expressed my concerns that this problem might have been evolved during the manufacture warranty time but not properly identified. He instructed me to refer our customer to Whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/16/2021
I replaced the removable stops. Tested the rack by opening and closing. During my tests it did not come off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/16/2021
I replaced the LED control and leveled the refrigerator. Unit is now fully functional.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near San Antonio, TX 78233
Chris S.
Job Details: 09/16/2021
Replaced switch, knob, fuse and power cord. Tested unit everything working had customer watch me test unit he was happy with repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Converse, TX 78109
Chris S.
Job Details: 09/16/2021
Replaced led module everything working as designed.
We serviced a
WHIRLPOOL RANGE
Model KOCE500EBS06
Near Corpus Christi, TX 78404
Michael
Job Details: 09/16/2021
The trim slides were not put back in place. Removed the 4 screws and pulled the appliance out enough to put the trim sides back in, pushed the appliance back and put the screws back in, the appliance is working normal
We serviced a
JENN-AIR OVEN
Model JJW3830DS00
Near Corpus Christi, TX 78404
Jim
Job Details: 09/16/2021
Install new front panel on stand alone oven. Test good. Set up to customer specs.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78410
Jim
Job Details: 09/16/2021
Customer states that dryer has no heat. Put dryer in timed dry and run for 45 seconds to check heat. Dryer has heat. Pull dryer out and check exhaust hose. Hose has two 90 degree turns in it. Counsel customer on bends and air flow problems. No parts needed.
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS1
Near Robstown, TX 78380
Jim
Job Details: 09/16/2021
Customer states that evaporator was replaced and tech said to check on Monday for ice. Customer checked on Sunday, no ice, water on floor, and inside was hot. Plug unit back in and try to get into troubleshooting mode. Call TechLine, speak to Austin. After fixing tripped breaker, put into troubleshooting mode. TechLine says that pressures need to be retaken, sealed system is still not working. Suggest getting running and idle pressures.
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near Robstown, TX 78380
Jim
Job Details: 09/16/2021
Customer states that dryer is making loud noises about 10 minutes into cycle. Place machine in sanitize cycle and run. No noise made for 10 minutes. After 15 minutes, noise began, sounds like a plastic piece hitting metal. Stop dryer, breakdown parts to investigate. Find blower fan broken and rubbing against housing. Replace fan wheel from truck stock.Test dryer, working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Corpus Christi, TX 78411
Michael
Job Details: 09/16/2021
Installed outlet housing, grill outlet and the lint duct. The lint screen is working normal no reason for the new one, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78254
Sebastian
Job Details: 09/15/2021
Found out the terminal block was melted at one wire replaced with kit tested unit got to go only one wire needed to be repaired via kit the other two block holders were in good condition and were transferred over to the new terminal block
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Schertz, TX 78154
Zachary
Job Details: 09/15/2021
Checked washer, found serial off by 1 digit but it is still in warranty according to entitlements. Found washer not working and drain pump not working. Washer was over half full with water. Had to manually drain. After was actually able to put in diagnostics and found error codes F2E1- stuck button, F9E1- long drain, F0E2- oversuds. Calibrated and put washer in manual mode. Drain pump is burnt out. Ordering drain pump to resolve issue and control as contingency and rescheduling other parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 09/15/2021
Replaced drain hose and tubing however there is a motor failure as well. The drain pump was not the issue.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Universal City, TX 78148
Zachary
Job Details: 09/15/2021
Checked range. Found glass piece that indicates where burners are flipped the opposite direction. Though maybe I could just uninstall and flip it correct direction but upon further investigation found that vent only goes through on one side. Glass is factory sealed in metal. Ordering new cooktop to resolve issue and some screws since these strip so easily.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/15/2021
I removed the motor cover and replaced the old belt with a new one. I tested the spin and agitate on all speeds in component activation. The sound has now ceased. Unit is fully operational now. Ran load size calibration.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Confirmed F1E5 error code. Went to replace the inverter, however the new inverter does not match. Found that the model # on ticket was missing the engineering code. Typed in correct model number and a new part number for inverter came up. Ordering that and returning. Will call customer when part comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Zachary
Job Details: 09/15/2021
Checked refrigerator, customer is unpleased with design of ice maker and dispenser. Sometimes it drops cubes that have 2 or 3 still stuck together and it clogs ice chute. Tested and ice maker dispenser is working fine. Inspected further and ran tests ensure nothing else is wrong with refrigerator. Called whirlpool tech line to see if this is how its designed because everything appears to be working as designed. Talked to Ed SR# 7731749444 recommended making sure that the paddle goes all the way back, sometimes with big cups it is not able to press back paddle all the way that can cause dispensing issues. As far as the cube issue clogging on occasion this is as designed. It can occasionally get a cube clog and just needs to be cleared if you hear some drop after ice door closes. It is also good to hold glass under still after getting ice because this design has a slight lag dispensing ice going down through cube chute. Escalations# is 1-800-253-1301 if customer would like notes file from senior tech that I spoke to.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 09/15/2021
Customer stated that right front and right rear burners were working right found issues to be holders ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 09/15/2021
Replaced fan scroll tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near San Antonio, TX 78218
Chris S.
Job Details: 09/15/2021
Replaced temperature sensor everything working as designed rescheduling that part waiting on door gaskets to come in
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78247
Zachary
Job Details: 09/15/2021
Checked range, found error codes F1E0- internal board failure, F6E4- does not exist. Replaced control board and tested range. No other issues or error codes found. Range is now working as designed.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Issue was that LF burner was not regulating temps. Replaced infinite switch, unit tested good.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU0415MA-1A
Near Helotes, TX 78023
Douglas H.
Job Details: 09/15/2021
Upon arrival customer stated the ice maker was not making ice. After inspection found a faulty thermistor. Ordered the new thermistor and rescheduled for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 09/15/2021
Upon last visit found a faulty ice maker and ice container. After replacing the faulty ice maker and container tested the unit to ensure there were no leaks. Unit its preforming as it should, no further issues at this point
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Jim G.
Job Details: 09/15/2021
Replaced bellow. Issue resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78218
Chris S.
Job Details: 09/15/2021
Customer stated that dish is still coming out wet after running a cycle since there is heat when they open dishwasher door. Found issue to be dispenser not dispensing the rinse aid to dry dishes ordering dispenser assembly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Last trip out found a leaky bellow. Upon arrival removed the faulty bellow and replaced with the new bellow. After installation tested unit to verify no leaks were present. No further issues at this point. Collected p&l
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Upon arrival customer stated unit was leaking water and freezing by the ice maker/ice bin. After inspection found a faulty ice maker and valve to be the issues. After installing the new ice maker and valve the unit was functioning as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near San Antonio, TX 78209
Sebastian
Job Details: 09/15/2021
Replaced thermistor and the fan on the freezer freezer was very heavily iced over took quite a while to melt out