We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS4
Near San Antonio, TX 78249
Sebastian
Job Details: 04/15/2021
Replaced parts as per last technician had to re-terminate wiring due to new switches being bigger confirmed correct switch number and switch tape before doing so reinstalled unit good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Both the reservoir and the drain pump were needed. Ive replaced both. Issue appears to be fully resolved. I charged parts at cost as I believe I may have been partially at fault when extracting.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Upsom further examination I was able to determine that the condenser fan is at fault. No issue with pump. ; ordrng 1 W11123104 (Condenser Fan)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/15/2021
Our customer is experiencing a resonating sound from the dryer. I started the dryer on timed dry and only heard normal operation sounds. Our customer explained to me that this was the sound. I explained to her that this sound is normal and that unfortunately I cannot change design. She obviously is not pleased but was understanding that I cannot fix a loud design. This unit is sparsely insulated in the panels compared to older Maytags. This unit is fully operational. Bill as customer instruct. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2021
Replaced knob and valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78255
Justin
Job Details: 04/15/2021
"F4E3 stored in unit, found control sending signal but wash motor not engaging. Would need replacement, quoted customer repair cost. She would like to replace unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/15/2021
Tested unit. Noise coming from air baffle. Will need to be replaced. Part already on order. Will need to reschedule once part arrives. ; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/15/2021
Temperatures are good in the FC but at 54 F in RC. The evaporator is iced up considerably. Picture included. I defrosted evaporator. I replaced the fan scroll and RC thermistor. Unit fully operational now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78244
Chris S.
Job Details: 04/15/2021
Replaced panel everything working as designed.; schdld next appmnt for 4/22 THU !
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/15/2021
"Our customer had requested service through residential extended warranty service. However, this customers product is a 7 year old GE. This dispatch was sent as a AIG. I called DH and was informed we cannot work on it. I referred our customer back to their extended warranty company."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Sebastian
Job Details: 04/15/2021
"Customers concern with the unit is that it is not drying the clothes found that the unit is heating cycling at 160 It has good airflow customer has recently had vent work cleaned out can verify airflow to outside vent pull the inner duct work out of the back of the unit to verify no cloggage there can verify there is no cloggage anywhere from the unit to the wall and possibly through the outside of the house as well seems to be clear customer has official whirlpool cardboard test that is supposed to test airflow technically the unit is failing this test but when I hold the lid switch down and do the same test with a napkin I appear to have airflow to a good degree place napkin on the test bracket and tested with napkin unit pass the test this way customer expresses that they did not have this type of heat and that they were also having timer issues before hand timer may have been the issue all along at the moment timer is working it might be an intermittent issue ordering parts, part team to reach out when available.; ordrng 1 WPW10185982 (Timer)"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near San Antonio, TX 78240
Jesus C.
Job Details: 04/15/2021
MVYH900FPL1. Tested dryer. Excessive vibration. Found bad rollers. Replaced rollers. Noise is gone. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
Customer stated unit making banging noise during spin cycle. Found issue to be leveled too high in the front of the unit so tub was leaning towards the rear of unit. Adjusted level to proper level position to allow best performance of the unit. Also educated customer on proper loading of unit to prevent this from happening. Unit is functioning as designed. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
It appears the icemaker sent is not the correct one. It was missing the harness which is needed. Please contact customer once part arrives mm; ordrng 1 W10886931 (Icemaker Assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
There were no issues with the water inlet valves. The GFI outlet was flipped. I reset the breaker. The drain pump started immediately and ran for a few minutes. I then ran all service tests without issue.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HZ1
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
"Customer stated unit over heats and doesnt cook all the way through. Also front door panel coming apart. Checked errors none found. Tested unit, was slightly too hot. Educated customer on whirlpools recommendation of allowing 10 extra minutes once preheat is done. Calibrated unit. Ordering control just in case what was done doesnt fix it. As for door issue. Stainless steel portion of door is separating from glass caused the sharp sheet metal to become exposed, this is a safety issue. Ordering glass door and control to resolve all issues. ; rqstng P&A on 1 W11249559 (glass-door) and 1 W11256088 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE00
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 04/15/2021
"Spoke with customer and we decided to reschedule until light comes in, will contact techline during visit. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/15/2021
This unit is leaking the most oil I have ever noticed on a gear case. It will need the new gear case as well as a splutch kit and a actuater. Parts ordered. Unit will be replaced for the resident. Unit will be located in maintenance shop upon return visit. ; ordrng 1 W10721967 (Splutch kit) and 1 W11481722 (Actuater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2021
"Replaced left door. Door is still considerably off from right door, was able to adjust legs and get the door more even. Door handles are a little off, but customs satisfied that the unit is better than it was."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near Converse, TX 78109
Chris S.
Job Details: 04/15/2021
Replaced light socket and control board tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 04/15/2021
Replaced shifter calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Boerne, TX 78015
Justin
Job Details: 04/15/2021
Spoke with customer about issues and we will order icemaker and bulb light. ; ordrng 1 W11216993 (Bulb light) and 1 W10873791 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78254
Richard G.
Job Details: 04/15/2021
Replaced inlet valve and icemaker. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2776FEZ00
Near Converse, TX 78109
Shawn W.
Job Details: 04/15/2021
Our customer had e peri ended warming in the freezer section and no ice about a week ago before going on vacation. Upon return the unit had a full ice bin. I checked the temperatures in both sections and they are perfect. Our customer probably had a temporary restriction. We decided t cancel the call and monitor not to in-cure any additional cost for our customer at this time. No service fee charged. I was only in the home for 5 minutes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bandera, TX 78003
Justin
Job Details: 04/15/2021
"Thawed out evap, replace drip pan, evap cover and harness. I also changed out the console ui and led light for freezer. Unit is good to go."
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECC607BSS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Customer paid upfront. Replaced faulty burner. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS5
Near San Antonio, TX 78254
Richard G.
Job Details: 04/15/2021
"Customer complaint is that the control panel works intermittently and the fan and light does not work at all. Wrong parts were ordered for repair. Ordering correct parts. Also, fan and light have a separate control panel on the left of the mw. Ordering additional control panel.; ordrng 1 W11206156 (Control panel) and 1 W11443148 (Control) and 1 W11443147 (Control) and 1 W11220420 (Control panel)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
Unit not starting. Found cause to be inline fuse was blown. Replaced in line thermal fuse to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/15/2021
Cabinet damaged. Ordering new cabinet. ; ordrng 1 W11446916 (Cabinet)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Floresville, TX 78114
Ezequiel V.
Job Details: 04/15/2021
Checked washer theres a pin sized hole in pressure hose. Ordering lower harness to resolve issue. Also ordering valve due to error code F8E1 long fill again even after error had been cleared last time.; ordrng 1 W11038689 (Valve) and 1 W11450611 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near San Antonio, TX 78254
Richard G.
Job Details: 04/15/2021
Customer complaint is tthat the unit hat the unit is cooking 50 degrees cooler than what it should. Verified issue. Will need control and sensor.; ordrng 1 W11308431 (Control) and 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Chris S.
Job Details: 04/15/2021
Replaced UI and control board. Test everything that had to do with cooling and everything passed. Also calibrated dispenser fill.
We serviced a
MAYTAG WASHER
Model MVW7230HC
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Despite my best efforts I was unable to remove the torx screw that secures the rotor to the gearcase assembly. I will have to replace the motor stator and the splutch assembly as well as the screws. ; ordrng 1 W10752189 (Torx Screw (Rotor)) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider Assembly) and 8 W11027980 (Stator/Clutch Assembly Screws)s
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUID508HBL0P
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Verified a visibly damaged grid cutter. ; schdld next appmnt for 4/22 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78232
Jim G.
Job Details: 04/15/2021
Forgot ice door. Ordered will return to repair. ; ordrng 1 W11268536 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near San Antonio, TX 78254
Richard G.
Job Details: 04/15/2021
"Customer complaint is that the refrigerator is not cooling. States the compressor gets really hot. They have replaced the start device and overload. Checked amps on compressor, found 16.3 amps. Recommend replacing the compressor.; ordrng 1 WPW10507886 (Compressor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VPR0
Near San Antonio, TX 78232
Chris S.
Job Details: 04/15/2021
Customer stated that icemaker stopped working. Found issue to be fill tube was frozen up. Cleared fill tube tested unit everything working properly. Gave military discount to customer. Collected SC and labor 182.94
We serviced a
MAYTAG DRYER
Model MED5100DW
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
Customer stated unit not powering on. Verified proper incoming voltage. Removed lid to find issue to be a loose connection from ui to main control. Secured connection properly to resolve the issue. Unit now functioning properly. Reinstalled lid. Unit is back in working order. If issue comes back please order W10433018 ui fascia and W10249824 control board.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
"Unit not functioning properly, checked errors found f7e5 shifter fault. Checked shifter to find shifter slipped out of place. Per service point shifter needs to be replaced. Didnt have shifter in truck stock. Made unit temporarily functional. Ordering shifter to resolve the issue. Scheduled for soonest available at the moment. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Boerne, TX 78015
Douglas H.
Job Details: 04/15/2021
"Customer stated unit now making noise after previous service. Per AE, Advised if was something that we didnt put together properly we wouldnt charge but if findings showed part failure or something not caused by us there would be a minimum service call payment needed to be collected. Customer agreed to this. My investigation showed that unit was put back together properly and the noise was being caused by the exhaust tube internal on the unit. Adjusted exhaust tube to resolve the noise issue. Unit testing good now. Collected sc. advised customer if hes able to get proper documents to whirlpool showing in warranty or at the very least an authorization from whirlpool we would reimburse him the sc payment."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 04/15/2021
Checked dishwasher found code F4E3 motor fault motor not working. Checked connections at motor and tested washer bad motor. Ordering motor assembly to resolve issue. ; ordrng 1 W11025157 (Motor assembly)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 04/15/2021
Replaced suspension on washer per last tech notes after replacement tested washer no issues washer is working as designed. Job complete.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DS02
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 04/15/2021
Replaced control ui due to F2E1 error coded. Tested oven all functions checked out properly. Microwave oven is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 04/15/2021
"Checked refrigerator found auger motor not spinning, paddle is actuating as designed motor is not spinning also found deli ui not working in a,e to select setting ordering deli ui as well as auger motor.; ordrng 1 W10769076 (cntrl-elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEH00
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 04/15/2021
"Checked refrigerator found no water coming from water line, water is turned up all the way. On the 2nd visit advised customer of leak at shut off behind refrigerator plumber removed shut off and sealed line no water coming through. Advised customer to get a licensed plumber to resolve issue spoke to Bryco Plumbing they will get a plunger to resolve issue."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 04/15/2021
Replaced control board on washer after replacement tested washer no issues. Washer is working as designed. Leveled washer due to unbalance. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/15/2021
Replaced control board and lid latch due to lid not locking after replacement tested washer no issues washer is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/14/2021
"Unit noisy. F7e8 stator over temp, f0e3 over load f6e2 ui communication error. Finding issue to be a faulty gearcase. Customer declined any further service for this unit. Collected second appliance rate."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 04/14/2021
Our customer had a problem in which the washer was running on quick cycle and it eventually stopped and displayed error code F0E7 Load Detected When Running Clean Washer Cycle. I saw the video when it happened and this happened while the customer was using Quick Wash. I tried to reach Whirlpool Tech Line but I had a dropped call. My Verizon Service is not working well here. I went into diagnostics and received no stored error codes. I ran DLMS calibration. I ran diagnostic cycle in service cycle and there were no problems. I was able to reach Whirlpool Senior Technician away form the unit and he informed me that based on the customers initials complaint that we need to check the resistance on the capacitor. Apparently there is some precedence for open capacitors and it is throwing of Techs in the field as well as Senior Technicians at Whirlpool because the focus for our customers original problem with the spin has a service Pointer that has not addressed this capacitor problem and techs are focused on the service pointer not addressing the capacitor as it clearly states in the service manual. Senior Tech advised that I not put another part on that until the resistance of the capacitor is checked. SR#7730113018 I have ordered the capacitor and will return Wednesday the 21st of April. I will keep the control board on order as a contingency but the gear case will likely not be needed. I called our customer back to explain our next move.; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS
Near Cibolo, TX 78108
Shawn W.
Job Details: 04/14/2021
"I inspected the new cooktop. It looked fine. I uninstalled the cook top from the cabinet. I uninstalled the glass cook top from the base. I noticed the the Trim, Front Stainless (Not Serviced) did not come on the new cook top. By the parts diagram it shows that it should have come attached to the new top. It did not. Im returning this part to our parts department as damaged/defective. I contacted our parts department to conduct parts research through Marcone and Whirlpool. Pictures included on notes.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/14/2021
This unit has had the shifter arm become dislodged from the splutch again. According to Technical Service Pointer W11531483 Rev A April 2021 the actuater has been re-engineered and will need to be replaced with the updated design. Part W10815026 ordered. Lowes rep informed as well as updated notes on their tracking sheet.; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KOSE507ESS05
Near San Antonio, TX 78232
Jim G.
Job Details: 04/14/2021
Verified voltage errors. Ordering a co tool and bake element as a precaution. ; ordrng 1 W11179310 (Control) and 1 W11292248 (Bake element)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV0
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/14/2021
Replaced control board due to going back into demo mode repeatedly. Tested range no issues no error codes. Range is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/14/2021
Checked washer found actuator falling off. Ordering new actuator to resolve issue.; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near San Antonio, TX 78201
Sebastian
Job Details: 04/14/2021
Found inverter box not kicking on compressor ordering inverter box Scheduling on first open spot for next Wednesday. Customer expresses the doors dont appear to be even snap to pictures of the doors as I do not feel that they are uneven and also expressed to the customer that there is not a way to adjust those especially when they are that close to being the same height. Customer to call whirlpool about this and Left side refrigerator door has a ding explain to customer that we cannot change the door due to a cosmetic issue based on the age customer to try to call whirlpool to see if theyll cover it; ordrng 1 W11087200 (Inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/14/2021
Replaced control board due to lagging start. Calibrated and tested washer no issues no error codes found. Washer is working as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/14/2021
"Customer complaint is of a grinding noise in the lower left area of the dishwasher. Tested unit in diagnostics cycle, did not find anything out of the ordinary. No error codes were present. Unit is testing good at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/14/2021
Checked refrigerator found freezer door arm loose tightened down set screw no issues after tightening down. Refrigerator working as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/14/2021
Verified an issue with the sensor harness. F3E2 error present. ; ordrng 1 WPW10298258 (Sensor Harness) and 2 WP3387223 (Electrodes)s
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 04/14/2021
"Customer complaint is that the dryer wont run. Found dryer working properly, but washer not working. Entered diagnostics and found error codes F8E1 long fill. Unit is going into sensing cycle, but water is trickling into unit, will need to replace inlet valve.; ordrng 1 W11222849 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near San Antonio, TX 78218
Sebastian
Job Details: 04/14/2021
Replaced both slides in brackets for the freezer section replaced freezer gasket I was unable to install PRV tube and PRV valve due to the water valve at the wall being bad not able to cut off the water explain to customer that they must have this valve service or have their PRV valve in the front adjusted as they are at 100 pounds of water pressure unit is working as it should
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/14/2021
I was finally able to inspect in person and verified a damaged main wiring harness as well. ; ordrng 1 W11458883 (Main harness)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/14/2021
"Checked dryer found noise coming from cracked blower wheel, ordering blower wheel to resolve issue.; ordrng 1 W11327190 (Blower wheel)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS
Near San Antonio, TX 78230
Sebastian
Job Details: 04/14/2021
Replaced all parts tested unit Codigo parts replaced main sump hose and drain hose
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 04/14/2021
"Replaced shifter and lid lock. Ran unit through diagnostics cycle, unit testing good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78230
Sebastian
Job Details: 04/14/2021
Unit 1017 Found out evaporator is frozen up ordering thermistor an evaporator fan to resolve issue As I dont feel air blowing; ordrng 1 W10384183 (Thermistor) and 1 WP2315539 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 04/14/2021
Checked refrigerator and damper not closing all the way its weak causing ice to fall out when its not supposed to and ice in tray to melt and become blocky. Ordering ice door to resolve issues.; ordrng 1 W11423782 (Ice door)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 04/14/2021
"Customer complaint is that the unit will not spin or agitate. Found issue with motor. Unit giving an F7E6 error code, motor fault. Will need to replace motor. ; ordrng 1 W10890624 (Motor)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/14/2021
"Checked range found bake element broken at right corner, ordering element to resolve issue. Collected service call fee. ; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/14/2021
Our customer is having problems with excessive cold in the FC. The temp in the FC is -08. . The temp in the RC is 36 F this is normal. The door seal on RC door is open at left top and the damper is icing over. Pictures included. Talked to Leon at Whirlpool Tech Line and we spoke about perma-gum part number 4318168 and the new door option. But I explained that this did not look like a new door would fix it. He explained that I would need to send the pictures of the problem to Whirlpool and they would make a decision on how to move forward either to deem unrepairable or what avenue of repair to take. SR#7730515053. I called DH for guidance on how to do this. I sent the email to Whirlpool with pictures taken at 7:42pm CST; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near San Antonio, TX 78238
Richard G.
Job Details: 04/14/2021
"Replaced bellow. Tested out unit, no more leaking from the washer. Unit is good to go."
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DP01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/14/2021
Replaced the control panel due to the stuck but an error code constantly being out part was covered by Genaire extended parts warranty collected service fee on first visit and collected tier 2 labor today which is 102.45
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/14/2021
This unit was double stacked in a tight closet. I slowly worked the unit out working it back and forth. I found that the black wire was not connected and needed a new screw and retainer. I use the terminal block screw kit for this unit from my truck stock 279393. I reconnected the power cord. Tested unit and it is now functioning as designed. I slowly placed the unit back in with extreme effort and lined it up. Door closes. Job complete.; used 1 279393 (Screw Kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV01
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 04/14/2021
"Checked refrigerator found ice maker working as designed, found inlet tube leaking ordering tube to resolve issue.; ordrng 1 W11181718 (tube-water)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 04/14/2021
I verified a short due to the old breaker. I was able to reset the console and unit functioned properly thereafter.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near San Antonio, TX 78260
Jim G.
Job Details: 04/14/2021
I could not verify and issue it appears the plug was loose. Advised customer to keep an eye should there be another issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/14/2021
The ice maker was not harvesting. I replaced the needed part. Unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/14/2021
"Called DH twice. Once before and once on suite. Amp draw on red wire at start device .9 amps. On power cord .01 amps. This unit will need a new compressor and evaporator. Parts ordered. Sealed system tech required and verified through DH.; rqstng P&A on 1 W10858281 (Evaporator) and 1 W11125124 (Compressor), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/14/2021
Our customer said that the heating element is not working. I noticed some rust build up on the surface. It took awhile to get water temperature up. In diagnostics we had error code F7E1 and F5E1 door switch stuck open. The The high limit thermostat has .1 ohms resistance and the wires have 3 VAC .The resistance on heating element Is 13.1 ohms. According to the service manual the control should be replaced. I tried to call Whirlpool Tech Line in front of product but I had bad signal. I got in touch with Cathy from Whirlpool Tech Line and we discussed my diagnostics and she confirmed that the previous Tech should have sent it into diagnostics after replacing the sump and motor. I explained to our customer that the heater will likely start working and to let me know when I return with the control. Part ordered. I tried to collect our service fee on this PL1 buy Whirlpool told them they would cover everything. We will get this worked out with Whirlpool. No charge to our customer.; ordrng 1 W11305297 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78249
Sebastian
Job Details: 04/14/2021
Replaced valve and control on unit tested unit calibrated unit and then re-tested unit good to go
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near San Antonio, TX 78230
Jim G.
Job Details: 04/14/2021
I was able to verify an F2E1 error. The issue appears resolved now. The dispenser tray may have been open while in use. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near San Antonio, TX 78238
Sebastian
Job Details: 04/14/2021
Replaced drain pump due to it being defective and tested unit good to go.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/14/2021
"Unit leaking from rear underneath. Found to be caused by the heating element. The joint that sits in the tub broke off and is allowing the heater prong on the left side to move freely and not sitting securely in rubber grommet that is also attached, allowing leaking to happen. Ordering heating element to resolve the issue. Part is psp item. Advised customer to not use the unit as it will continue to leak until it is fixed, to prevent damage to the home ; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/14/2021
"On call ahead advised customer that this unit is actually not in warranty and would be responsible for all costs of the repair. Customer stated still wanted repair done. Gave part at wholesale cost per AE due to previous tech failure to collect and advise of this. Last tech found faulty control. Total cost is 324.22(sc 129, part 73.06, labor 97.45 tax 24.71). Replaced control to resolve the issue. Unit performing as designed now. Collected all costs."
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/14/2021
Unit using too much water and making little ice. Finding issue to be faulty bin thermistor and faulty water level sensor. Ordering recirculating pump and bin thermistor to resolve the issue. ; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/14/2021
Unit showing f9e1 and making noise. Found metal chopper broken apart. Removed metal chopper to temporarily resolve the issue. Took picture per service pointer and ordering drain pump to resolve the issue. ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Boerne, TX 78006
Douglas H.
Job Details: 04/14/2021
Last trip had defective left door as mullion didnt line up from original door to new door. This was sent to parts research. This trip was sent with 2 doors with same part number as previous trip. Both are having the same issue of mullion not lining up. Took pictures with measurements to show issue having. Will need to send back to parts research. See quick pics for this. It is possible that the mullion would need to be changed as well. ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78254
Justin
Job Details: 04/14/2021
"Looked over unit, it is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78240
Sebastian
Job Details: 04/14/2021
Found that the UI has a busted resistor or some kind of piece of the board appears to be burnt ordering panel ordering main control just in case parts team to reach out when all parts available; ordrng 1 W11378949 (Panel) and 1 W11388040 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDB01
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/14/2021
"I went into test 44 and test 45 for harvest and fill. With the door switch and bin switch taped down I found that the unit would work if the door was moved to slightly closed. My diagnosis is a shorted wire in the door. Without doing this the result was code 23 for faulty motor or switch. I called Scott, Senior Tech at Whirlpool Tech Line to confirm diagnosis. I removed the base plate to adjust wires. We were still having a problem. To replace the door is too cost prohibitive for our customer. This job is complete. Price charged to our customer was reduced for the need of unit replacement. Our customer is paid in full."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near San Antonio, TX 78263
Ezequiel V.
Job Details: 04/14/2021
Replaced control board due to no power light dead board. Calibrated and tested washer found no issues no error codes. Washer is working as designed. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29BBMS00
Near San Antonio, TX 78217
Jim G.
Job Details: 04/14/2021
Verified with DH that compressor and evaporator are in need of replacement. ; ordrng 1 W10276644 (Compressor (w inverter and drier)) and 1 WPW10608485 (Freezer Evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 04/14/2021
Checked washer found error code F8E1. Found inlet valves filled with debris unable to clear replaced valve and control board test washer. Checks good no issues no error codes found. Also found drain hose laying down water syphoning out. Expressed to customer that being an issue. Customer understands. Washer is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/14/2021
"Customer complaint is that the unit is not responsive. Found console not responding to touch. Was able to enter diagnostics and found error codes F6E2, ui cannot hear acu. Ordering ui and acu.; rqstng P&A on 1 W11162441 (Console) and 1 W11162440 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78254
Richard G.
Job Details: 04/14/2021
Installed friction sleeves on dishwasher. Unit is now opening and closing properly. Tested to complete. Unit is good to go.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Jim G.
Job Details: 04/14/2021
Used all parts. Ive added the gasket tape to the new cooktop and replaced it. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78238
Jesus C.
Job Details: 04/14/2021
Installed new ice door. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78256
Chris S.
Job Details: 04/14/2021
Replaced icemaker tested unit everything working properly collected for part 133.79
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Richard G.
Job Details: 04/14/2021
"Replaced burner heads. Tested out burners, all lighting immediately. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 04/14/2021
"Customer complaint is that after a visit by Sears technician, the left refrigerator door is leaning to the right and the ice is no longer dispensing. Found screws on door to not be tightened down. Straightened door and tightened screws. Checked ice dispenser, and it is now dispensing ice. Tested to complete. Unit is good to go. Collected service call fee."