Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty left hand rail for pantry and faulty center freezer drawer. Replaced both parts to resolve the issue. Upon testing left pantry same issue. Finding now the right glide to be at fault. Ordering right glide and rivets. Glide is psp. Unit is under warranty. ; ordrng 2 W10737605 (screw)s and 2 W10737730 (rivet)s and 1 W11242545 (LEFT PANTRY RIGHT GLIDE)
Near Pipe Creek, TX 78063
Justin
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0EW2 Replaced main harness on unit and tested to complete.
Near San Antonio, TX 78258
L
Job Details: 02/06/2020
DRYER WHIRLPOOL LER7646JQ0 Replace thermal cut off. part stop working after it was replace the first time. Dryer heating up again. Job complete
Near Comfort, TX 78013
Douglas H.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not drying dishes properly. Ran diagnostics testing to test all functions. Heater coming on but not adequate heat. Ordering control to resolve the issue. ; ordrng 1 W11305308 (cntrl-elec)
Near Live Oak, TX 78233
S. L.
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MFI2269FRW00 Found icemaker froze up mid cycle. Tested harvest found heater not coming on and open thermistor on harness needs otl for harness and icemaker.; rqstng P&A on 1 W10312697 (harns-wire) and 1 WPW10300024 (icemaker)
Near Universal City, TX 78148
S. L.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDPM354GPS0 Spoke customer he needs us to come out tomorrow 2/4.; schdld next appmnt for 2/4 TUE !
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the unit is not making ice. Found issue to be frozen fill tube. Defrosted it using hot water and unit is testing good now.
Near Northeast Side, TX 78109
Steven G.
Job Details: 02/06/2020
DISHWASHER AMANA ADB1400AGB1 "Checked dishwasher ran diagnostics found no fault codes, ran test cycle all cycles are working properly"
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Issue is with the icemaker. Found it to be regarding the motor not engaging. Ordering new icemaker to resolve issue. ; ordrng 1 W10873791 (icemaker)
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Issue was that the ice bin was stuck in the freezer compartment due to ice build up in the crusher assembly. Used steam going to defrost the bin and get it operational again. Unit tested good now with no further issues.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/06/2020
RANGE KITCHENAID KSEG700ESS3 Upon inspection confirmed the convention fan assembly will need to be replaced. ; ordrng 1 W11414552 (CONVECTION FAN ASSEMBLY)
Near San Antonio, TX 78254
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the refrigerator section is too cold. They have it set on the lowest cooling setting and food it freezing. Ordering air diffuser and thermistor.; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW75HEFW0 Error codes F5E2. Resolved issue by unlocking the unit manually. If issue persists will send with door latch WPW10443885
Near San Antonio, TX 78258
L
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIC15POZP0 Issue ice maker not making ice. Ran diagnostics found drain pump stuck dou lots of calcium and dirt. Clean pump. Ran diagnostics. Unit now making ice job complete. Service fee collected.
Near San Antonio, TX 78261
L
Job Details: 02/06/2020
RANGE KITCHENAID KSDB900ESS3 I arrive at costumers house and he came out ask me what was I doing. Told him I was there to work on his stove. He said he didn’t know about the appointment. I ask him if he wanted me to look at the unit since I was already there he said no. He wants the office to call him and talk to him to set an appointment.
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KUDE20FXSS1 Tested dishwasher. UI is responding intermittently. Customer complaint is that cycles will stop after 10 minutes. Will need new control and UI. ; rqstng P&A on 1 W10195343 (cntrl-elec) and 1 W10195794 (panel-cntl)
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
WASHER WHIRLPOOL MVWC565FW1 "Last visit found broken gearcase assembly. Replaced with new gearcase, cam, belt, and shield to resolve issues. Ran calibration and automatic test cycles. Unit testing good now with no further issues."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS00 Tested oven. F6E4 error codes. Bake and broil elements test good. Will need to order new acu. ; ordrng 1 W11040197 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Panel for freezer bin was defective. Ordering bin assembly to resolve.; ordrng 1 WPW10493169 (bin-freezr)
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8500DC5 "Found F3E2, F0E4, stored in unit. Cleared out faults and ran diagnostics, all test passed. Found drain hose way too far inside drain port. Made adjustments on drain hose. Dispenser is not clogged and does not show any cracks. Went over loaded procedures and cleaning and dumping out left over water from dispenser. Ran a calibration on unit as well. Unit is working as designed."
Near San Antonio, TX 78216
L
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue is freezer stop cooling. Ran diagnostics and check for error. lol fan are working so is ice maker. Pantry is cooling at the right temperature. Freezer evap not cooling. No frost pattern. Need new Evaporator. Ordering part ; ordrng 1 W10248589 (evaporator) and 1 W10286069 (drier-uv)
Near Northeast Side, TX 78109
Steven G.
Job Details: 02/06/2020
DISHWASHER AMANA ADB1400AGB1 "Checked dishwasher found unit not heating, found burnt element ordered; ordrng 1 W10441445 (heater)"
Near San Antonio, TX 78251
Christian G.
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 "Issue stated by customer: Washer less than 1 year old, makes noise like something is loose when spinning. Ran unit through diagnostics. No error codes. Unit shakes during spin cycle. Ordering parts.; ordrng 1 W11130362 (suspension) and 1 WPW10006384 (drive belt)"
Near San Antonio, TX 78203
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB880BW0 Installed new basket and tub. Ran diagnostics test. All test pass. Good water. Good agitate. Good spin. Good drain. Unit is working properly. Tested to complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW7500GC0 Tested washer.f3E2 error code. No water from cold valve. Good water from hot. Good water supply. Valve is bad. Changed with valve from truck stock. Tested washer. Good water from cold. Ran diagnostics test. No further issues with washer. Tested to complete. ; used 1 W11165546 (VALVE) from stock
Near FAIR OAKS, TX 78015
Colton B.
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC "Customer complaint is that the bellow is coming off, the clamp that holds the bellow on has come off and door is hard to close. Finding issue to be that the clamp for the bellow is too big and is not holding the bellow on the front of the unit. Ordering new clamp to resolve issue. Customer also had problems with dispenser. Cleaned out dispensing tray to resolve those. ; ordrng 1 W11266654 (clamp)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW94HEAC0 "Customer complaint is that the washer would not run, and also that it would not unlock. Entered diagnostics and found error codes F05E02. Manually unlocked the unit and ran through automatic test. All good. Quoted customer cost to replace door lock. Does not want to do repair at this time. Collected service fee. Customer is military."
Near Boerne, TX 78006
Colton B.
Job Details: 02/06/2020
RANGE KITCHENAID KDRS483VSS04 Issue is LF burner will not light. Swapped orifice from RF burner and it lit on command. Finding issue to be a clogged orifice. Ordering an LP conversion kit to get the one orifice I need. The bad orifice is now on the RF burner. ; ordrng 1 W10810387 (cnvrsn-kit)
Near San Antonio, TX 78209
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL KBLO36FTX08 "Checked refrigerator found wrong parts were ordered, picked up control replaced checked operation unit working normal now ; pckd up 1 W10757851 (cntrl-elec)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW2 Found bad water valve during testing. Gave customer estimate for repairs. 120 labor. 40 parts. Collected service fee. Customer will call to schedule repairs. ; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78259
L
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue ice maker not making ice replace maker and water valve. Defrost lines. Tested ice maker. Ice maker called for water. Tray is rotating. No other issues job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Issue is that water was continuously flowing out of dispenser without prompting. Unit was not hooked up to a water source when I arrived, though I believe the issue to be a bad valve. Ordering valve and returning on Thursday. Asked customer to have refrigerator set up on water line on return visit so that I can test the new valve.; ordrng 1 WPW10312696 (water inlet valve)"
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Customer doesn’t have email and can’t print out Reciept asking can we send to house. Customer complaint was unit fridge compartment was not cooling properly replaced air baffle and diffuser to resolve issue upon arrival tech noticed evap was frozen as well thawed evap unit is operating as designed customer did not want to order bi metal. Collected PL 382.20.
Near Boerne, TX 78006
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Issue is that the water intermittently dispenses. There is a service pointer for this issue that indicates a pressure build up at filter is to blame. Need to install a pressure regulator on refrigerator per service pointer. Ordering regulator and tubing to resolve issue. ; ordrng 1 8212547RP (tube-water) and 1 W10267701RP (tube-water) and 1 W10786952 (valve)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/06/2020
MICROWAVE OVEN JENN-AIR JMC9158AAS Replaced all parts. Customer prepaid on last visit. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW3090JW0 Replaced all parts. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/06/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Replaced diverter pump. Issue resolved. Collected labor.
Near San Antonio, TX 78255
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Issue was a leaking refrigerator. Finding leak to be coming from filter housing. Ordering a new one to resolve issue. ; ordrng 1 W11189600 (bracket)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Checked refrigerator, found issue to be seal not seated correctly causing air leak. Re-molded seal to fix issue. No further issues at this time. Yes to survey and leave behind."
Near San Antonio, TX 78250
Christian G.
Job Details: 02/06/2020
DRYER MAYTAG MEDB765FW0 "Issue stated by customer: dryer taking long to dry. No error codes, ran unit through diagnostics. Found customer had on wrinkle prevent feature. Explained to customer this would extend dry time as machine tumbles with no heat. Unit gets up to temperature. H.O. had house vents blown out. Unit tested good. Informed customer of survey. Customer Instruct."
Near San Antonio, TX 78260
Devon F.
Job Details: 02/06/2020
WASHER MAYTAG MVWB880BW0 Customer complaint was unit would make noise during spin cus also said he had to clean up grease under unit I looked under unit and seen oil. Quoted cus 321.38 just for parts he declined.
Near San Antonio, TX 78238
Christian G.
Job Details: 02/06/2020
DRYER AMANA NED4655EW1 "Issue stated by customer: Door Assembly Visibly Failed, Broken or Missing Parts. Door latch receiver was pinched tight. Removed and adjusted so dryer door opened and closed as intended. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78249
Colton B.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS03 Issue is that oven is completely dead. Rediagnosed unit and found the thermal fuse to be at fault. Ordering new one and returning tomorrow. Cleared part process with DS.; ordrng 1 WPW10545255 (fuse-thrml)
Near San Antonio, TX 78260
Devon F.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8600YW1 Customer complaint was unit would get UL code replaced rps assembly unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FB0 "Customer said she heard a loud popping noise while in use. Ran it multiple times not able to recreate noise. Checked amps for transformer and magnetron all read fine, checking to see if you still is heating. Customer has not used it since she heard the loud pop noise. Unit is working as designed at this current moment."
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 The interlock assembly did not match the existing assembly. Tech line was unable to assist me in locating the correct part. Partner team was unable to assist in locating the correct part. Parts warehouse manager currently attempting to reach out to whirlpool for parts assistance.; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Found water line kinked, moved fridge and water is dispensing fine. Went over survey with customer and leave behind."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MHW3505FW0 Checked washer found F1E1 checked wall outlet did not receive proper voltage. Reset outlet unit began working as designed. Job complete. Collected service call fee.
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stated that the unit is unbalanced. Error code was F0E5. Helped educate customer on proper loading techniques and ran automatic test cycle. Unit testing good now.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced both door and control. Issue resolved.
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit wiring harness and terminal block is burned ordering new parts to resolve issue.; ordrng 1 W10450289 (harns-wire) and 1 WP3397659 (block-term)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/06/2020
COOKTOP GAS KITCHENAID KCGS956ESS Replaced caps. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Removed unit replaced drain hoses reconnected hoses, ran test no leaks all operations normal. Collected remaining balance. Customer aware that parts and labor not warranted if any issues are results of rodent problem occurring in future. Advised customer that this includes property damage."
Near Spring Branch, TX 78070
L
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Issue is refrigerator light not working replace module and led lite assembly. Light now working in refrigerator. Job complete.
Near San Antonio, TX 78249
Justin
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced water tube for top of fridge for icemaker.
Near San Antonio, TX 78233
Steven G.
Job Details: 02/06/2020
WASHER MAYTAG MVWC465HW2 "Checked washer ran diagnostics found no fault codes ran test cycles everything checked ok, ran cycle drain pump is working properly, could not find a problem customer to use and call if any problems"
Near Spring Branch, TX 78070
L
Job Details: 02/06/2020
COOKTOP ELECTRIC KITCHENAID KECC567RBL01 Issue is front burners not working. Diagnose the unit and found bad infinite switch. Replace infinite switch and infinite triple switch. Unit burners now turning on. No other issues. Service fee collected. Labor 92.50 +plus parts 98.21 collected.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 Sealed system tech is needed. ; schdld next appmnt for 2/11 TUE !
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
WASHER MAYTAG MHW5500FW1 "F9E1, F0E1, F3E1, F5E2, stored in system. Customer has a extended warranty and is going to call warranty to get it dispatched over to us the correct way. Unit is underneath dryer so tech will have to remove dryer to make any repairs. Did notice drain hose too far inside drain port. Customer request late afternoon appointment. ; O-emld tckt"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 Last trip found faulty thermistor and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Selma, TX 78154
Steven G.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher found tub full of water when off checked water found water leaking into tub, replaced bad water valve checked operation unit working normal now ; used 1 W10327250 (WATER VALVE ) from stock"
Near San Antonio, TX 78260
L
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HB01 Issue is unit not turning off do to bad console. Replace console and thermostat. Ran unit for 10 min at 350. No issues unit turned off. Job complete
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW4 Tested washer. F5E2 error. Lid lock is working during testing. Control not reading it is locked. Will replace latch and ACU; ordrng 1 W10787878 (latch) and 1 W11105155 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Customer complaint is that the vent hood on the mw is not removing the odors and vapors. Checked blower, duct leaving the house was not allowing the blower flap to open. Adjusted duct so the flap could open freely. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Confirmed diagnosis of restriction in SS. Installed dye drier. Vaccinator unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. Drier that was ordered wasn’t correct. Used truck stock to resolve. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78233
Steven G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4816FW2 Checked washer found bad drain hose from pump ordered; ordrng 1 W10763078 (HOSE DRAIN )
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL UMV1160CS-8 Removed panel replaced power cord tested all operations normal advised of survey.
Near San Antonio, TX 78217
Steven G.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Checked icemaker removed cabinet and unweilded drier and heat exchanger found water and oil in system all parts will need to be replaced, customer will buy new Ice maker."
Near Selma, TX 78154
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found left to RC not lining up,causing door to not seal. Creating condensation,Need new hinges and RC door for left side. Also found food not properly stored in RC crowding vent. Advised customer after checking temps to leave space for pathway of air to allow for even cooling. Advised of time frame for new door. Call when part comes in.; ordrng 1 12028505AP (closure, door (gry)) and 1 12963205ED (hinge, top right) and 1 W10740146 (hinge-door) and 1 W10833741 (closer) and 1 W10884773 (nameplate) and 1 W11256286 (DOOR)"
Near Spring Branch, TX 78070
L
Job Details: 02/06/2020
WASHER MAYTAG MHW6000XW2 "Issue is Unit not operating. Found f6e1 code acu not reponding. Also door keeps getting stock since the lock door work ; ordrng 1 8183197 (latch), rqstng P&A on 1 W10387857 and 1 W10427972, ordrng 1 W10488048 (strike)"
Near San Antonio, TX 78230
Colton B.
Job Details: 02/06/2020
FREEZER MAYTAG MZF34X16DW04 "Issue was that the copper line is still rattling. Reseated line in rubber gasket to resolve issue, unit tested good. Could not recreate noise after line was seated properly."
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated that the issue is ice in the bottom of fridge compartment. Found issue to be ice on the evaporator. Used steam gun to defrost evaporator and reassembled the fridge. Thermistor and defrost bimetal tested good and unit is functioning normally at this time. Yes to survey.
Near San Antonio, TX 78213
Colton B.
Job Details: 02/06/2020
DRYER MAYTAG MEDB835DW4 "Issue is no power to console. Replaced control board, issue still persisted, ordering new console to resolve. Returning Monday. ; ordrng 1 W11158457 (overlay)"
Near San Antonio, TX 78249
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB00 "Issue stated by customer: ice maker was supposed to be replaced previously. Replaced with truck stock. Unit tests good. No email, elderly customer."
Near San Antonio, TX 78232
L
Job Details: 02/06/2020
DRYER WHIRLPOOL WGD6620HC0 Issue unit not working. Replace control board. No error codes unit now heating up. Advise costumer it’s recommended that a separate circuit serving only this dryer be provided. Or issue it’s going to keep happening. Job complete
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced ice maker water fill tube. Issue resolved.
Near San Antonio, TX 78230
Colton B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Customer complaint is no ice production on refrigerator. Finding issue to be bad emitter and receiver board. Quoted customer for P&L on return visit. Ordering parts and scheduling for Friday.; ordrng 1 W10757851 (optic bd set ref)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 "Last trip found f3e4 error, per techline replace main harness and expansion board. Replaced both to resolve the issue. Upon testing unit, when prompted to flip food on grill and pushed grill back in wouldn’t recognize grill accessories. Then same error code came back. Calling techline. Spoke with Robert. Gave all info and part numbers. He then stated set up LR form to send it off to engineering. Sr 7727060781; saved tckt"
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFG525S0HS0 Checked range found middle burner only lighting half way took apart and cleaned checked operation burner is lighting properly now
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
COOKTOP GAS KITCHENAID KCGD506GSS Checked cooktop. Unit missing a burner head die the right rear burner. Ordered replacement.; ordrng 1 W11084058 (burnr-head)
Near Helotes, TX 78023
Christian G.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Issue stated by customer: receiver hinge damaged. Replaced with ‘customer supplied’ receiver hinges. Reinstalled door. Unit tested good. Informed customer of survey. Collected labor
Near San Antonio, TX 78251
Justin
Job Details: 02/06/2020
WASHER MAYTAG MVWC415EW1 "Replaced cracked basket, basket it covered under 10 year warranty. Calibrated unit and texted to complete. Collected 108.25 for labor."
Near Helotes, TX 78023
Christian G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 "Issue stated by customer: Leaking Is it leaking from the front or the back? Leaking from Front Is the door seal or bellow visibly ripped or damaged? No. Replaced dispenser+housing, replaced lower drawer slide arms. Customer unhappy with length of manual drain hose, states she can’t pull it anywhere to drain if need be. Informed customer the hose is at factory length and there are no modifications I could provide that are whirlpool recommended. Other than that, unit tests good. Informed customer of survey."
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Unit freezer not cooling properly and power failure multiple times a day. Finding issues to be mainly from electronic control and power supply. Also finding cooling issue to be caused by freezer EVAP fan not functioning. Ordering UI, electronic control, power supply and EVAP harness. Collected Sc. ; ordrng 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTE204GPS0 Checked dishwasher. Customer complaint of water along the top of unit. This is being caused by a bad gasket. Gasket not sealing door completely closed during operation. Ordered replacement.; ordrng 1 W11177741 (gasket)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/06/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced control board and latch unit working as designed no issues with water flow. No error codes during testing or operation job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTM704ESS0 "Issue was a leaking dishwasher. Replaced rails per service pointer. Ran diagnostics cycle, unit tested good."
Near San Antonio, TX 78215
Jesus C.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE515S0ES2 Installed new plastic stopper. Tested to complete
Near , TX 78015
Douglas H.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty burner heads. Replaced both to resolve the issue. Didn’t resolve the issue. Ordering spark module and harness to resolve the issue. ; ordrng 2 W10622750 (harns-wire)s and 1 WP6610341 (module-spk)
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MVWB765FW3 Checked washer found error codes F6E2 F6E3. Error codes appeared during test and operation ordering ui and control board ; ordrng 1 W11114670 (console) and 1 W11183368 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Called Ross, says he has been working with Whirlpool on this mw and will be replacing it. Says to cancel job."
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
RANGE AMANA AER6303MFS2 Checked range found F1 E0 fault code found bad control board replaced control checked operation unit is working normal now
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Last tech found faulty control board. Swapped with new parts to resolve issues. Unit cooling now. No further issues at this time.
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit requires evaporator fan motor. Will return to repair. ; ordrng 1 W11036566 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0ES2 "Issue stated by customer: Oven Not Working Is the cooktop operating? Yes Which cycle/function is not operating? Neither. Can you hear the oven control clicking when trying to start a bake or broil function? No PRE-ID Oven Control. Replaced control, side panel(damage, please review pics) and hinges(damaged as well). Unit tests good. Informed customer of survey."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 02/06/2020
VENT HOOD KITCHEN AID KXD4636YSS3 Issue is that the downdraft sometimes gets stuck going up. Ordering a new motor and motor arms to resolve issue. Parts need autho from Home Depot. Returning Monday.; rqstng P&A on 1 WPW10398274 (motor) and 1 WPW10421277 (arm-motor) and 1 WPW10421280 (arm-motor)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
WINE COOLER KITCHEN AID KUWL304ESS00 Checked wine cooler found bottom cover causing rattling noise adjust cover no noise heard job complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Customer complaint was unit would not vent properly install more tape around vent and instructed customer to cook on the back burners to allow the fan from microwave to work better. Unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer said house inspector saw the oven 10-15 degrees below 350 set point. Checked and unit is working as designed within standard temps
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated issue is the food in top section of fridge compartment is freezing. Unit was at max cold setting. Dampener door is functioning normally. Set unit to recommended temperature setting to resolve issue and reviewed use and care with customer. No further issues at this time.