We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78259
Zachary
Job Details: 09/23/2021
Checked washer, issue is washer not spinning out clothes all the way. Found error code F5E2- lock failure. Cleared error codes and ran diagnostic test cycle. No issues or error codes found. Washer is working as designed. If issue arises again order W11322903 control board and W10804741 door lock for return.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Zachary
Job Details: 09/23/2021
WP dispatched wrong model#, serial# is correct. Because of that wrong part was ordered for a top load. Checked unit and control panel digit screen has gone out same as last visit from other tech. Fortunately customer can still use washer and seems to be working properly. Unable to check for error codes and run diagnostic cycle to see if there are any other issues. Ordering console to resolve issue and returning as follows.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 09/23/2021
I replaced the fan at no charge save the part cost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/23/2021
I replaced the two bins. However, one of the new bins was cracked in the box. Looks like a manufacturing flaw. I have reordered one of the bins. Ordering two in case another comes damaged as a contingency to cut down on multiple trips. Ill send the other back to vendor.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/23/2021
I worked my backwards and replaced the evaporator cover with old jumper harness. Tested. Replaced harness. Test. We have light. There was a sort in the jumper wire. Unit is now fully functional.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 09/23/2021
Found at the timer to the dryer is malfunctioning cannot even feel it making adjustments when you turn the knob confirm that unit has good power found a large amount of lint buildup took out what I can for now once we get the unit turning will be able to determine if there is more blockage, ordering timer.
We serviced a
WHIRLPOOL WASHER
Model WTW5700AC0
Near San Antonio, TX 78229
Sebastian
Job Details: 09/23/2021
Found that the unit has several error codes including the F 71 everything seems to be working appropriately cannot find the sensor failing in anyway I did fine however oil in the gear case went in spin the unit sounds a little grinding will get worse in the future I found that the wheel at the bottom holding the belt was loose tighten that up and checked all wiring looks good to go explain to customer to get the unit back into 100% condition gear case must be changed out which would climb the value of the unit
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 09/23/2021
Found that there was an overload error code on the unit along with the suds error code customers using pods I am unfamiliar with the amount that would be in the pod explain to customer that they should be all right as long as they only use one part at a time explain to customer that we cannot be washing one or two rugs at a time we must have a decent load or frontload style unit does not take a single items very well or very dis-similar weighted items very well cleared out error codes tested unit unit is running smoothly instructed customer to monitor unit and give us a call back if any more errors are generated
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I uninstalled the unit from the cabinet and removed every component from the tub. I replaced the tub and reassembled all components and reinstalled and tested. No more leaks. This unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78216
Zachary
Job Details: 09/23/2021
Checked refrigerator, customer complaint is ice tastes like metal. Tasted ice myself. A hint of metallic. Uninstalled ice maker to check and see if there was any metal present in tray. Looked fine. Installed a new ice maker to cross refrigerator off as cause. Also, this design doesnt have a water filter do that could not be cause. No other issues or errors found. Refrigerator is working as designed.; used 1 W10884390 (Icemaker) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 09/23/2021
Trying to replicate leak I found that there was heavy search on the inside of the unit only evidence of leaking found is into the front of the unit under the service panel attempted to lift the front of the unit as much as possible but theres not very much room unit is booked up against the top of the granite at this point instructed customer to use pods that do not already have pre-loaded rinse aid as this may be causing the unit to become a little bit more sudsy instructed customer to go to a different style of pod as the unit fills rinse aid and independently.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/23/2021
Complaint is unit not drying dishes. Heater is good. Drain is good. Found rinse aid dispenser set at minimum level. Set to highest level. Advised customer to monitor for any issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78250
Sebastian
Job Details: 09/23/2021
Replaced the noise he did fuser tested the new one much quieter unit good to go
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I replaced the timer. We will install the wrinkle control at a later date. It is OOS. This way our customer will have a dryer that will stop during timed dry. I tested unit. It now moves the timer as designed.; O-emld tckt
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1174FZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/23/2021
Our customer has a light problem. I replaced the main control and tested. Unit is now lighting as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/23/2021
The rack parts were broken. I replaced the obviously broken parts but the rack was still not functioning as designed in my opinion. I have no precedence to compare. It could just be a bad design for the adjusters. I have ordered all parts related to know it is functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
There is not a sealed system issue at the reason for the cooling issue is due to a defrosting issue. Despite having been replaced by the previous technician it appears that the control board is malfunctioning. I contacted Rick SR# 7731068991 advised to replaced thermistor as all other aspects are functioning properly.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Replaced faulty deli control and drawer. Issue rsolved .
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBS305PDB14
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the oven panel doesnt work but I think its warm by itself. Try turning off and on the breaker to see if itll reset itself and nothing happened need to order a control board.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Verified proper function. Used wire tie to secure harness. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/23/2021
Complaint is unit will not start cycle. Tested unit. No stored error codes. Ran diagnostics. All test pass. Ran calibration. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the icemaker stopped working again found it should be bad water valve on icemaker side re-ordering water valve.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Replaced pump and valve. Tested unit everything working collected P&L 300.52
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
Replaced the water I let valve as the unit had several waster inlet valve related error codes namely long fill(F8E1). Issue is resolved. The drain pump was not needed.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
9033917859 Thermostat reads according to the new one no need to change out the thermostat after all verified again good temperatures coming from unit found this time Moreland has fallen from the top indicating that they have blockage up at the event exit which is on the roof instructed to have maintenance address this
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated that dishwasher was making grinding noise try changing out drain pump tested unit still making grinding noise found issue to be motor sump assembly ordering part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
I verified a faulty start device. Replaced start device. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
Replace the brackets on the freezer door unit is now sliding in and out as it should customer to monitor unit
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated dryer was making weird noise found noise coming from control board and kind of drum. Going to order a control board and drum just being sure parts are out of stock.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Unit is still under warranty according to entitlements. Checked range, light indeed is stuck on. Unable to panel off at board. Button on board is broken. Ordering new control and door latch as contingency to resolve issue. No other issues or error codes found.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Checked dryer, heating and operating properly. Checked vent tube and completely clogged with lent and water in it. Customer wanted to go ahead and check cavity of dryer for lent and maintenance prevention. Ventilation mustve been and issue for some time, collected whole grocery bags worth of dense lent in cavity and from vent. Vent goes through roof, recommended getting vent cleaner and someone to install vent cover on roof correctly so rain cannot go down shaft and cause issues again.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near Ingram, TX 78025
Colton B.
Job Details: 09/23/2021
Replaced control board on microwave. Unit tested and worked good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/23/2021
Issue was dryer not stopping. Replaced timer to resolve issue, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Colton B.
Job Details: 09/23/2021
Door handle on oven was stripped and the screw was missing. Door handle ordered as well as screw. Will follow up with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78245
Sebastian
Job Details: 09/23/2021
Customers unit is not showing any error codes and is working to spec at the moment does not appear that rinse aid has ever been used in the unit explain to customer that rinse aid is essential for this unit to dry especially since it does not have any kind of blower system explained as well that with the rents aid dispenser full set to the max setting should get about one month of you set an a minimum setting should be about three months of use right now they have a water softener and it is set to the middle setting which should be about a month and a half to two months of use customer to monitor dispenser.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104DWH0
Near San Antonio, TX 78251
Colton B.
Job Details: 09/23/2021
Customer had stated the dishwasher was working fine since they called it in. No service needed. ; saved tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty thermistor. Replaced with the new thermistor to resolve the issue. Collected p&l, unit tested good. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 09/23/2021
Replaced gearcase and went to tested unit it still squeaks a little not right away but it does .reordering gearcase and motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/23/2021
Stripped screw in microwave door was allowing condensation into the door. Door has been ordered and will follow up with customer.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/23/2021
Our customers unit stopped agitating.I found that a sock somehow got stuck on the motor pulley and shredded causing the belt to come off. I removed the sock and reattached the belt. I entered diagnostics and ran automatic test mode. All loads are now functioning g as designed including the agitate and spin. Customer instruct. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78201
Sebastian
Job Details: 09/23/2021
Autho Wz1y9z1rpl1 Found that the auger motor is jammed power going to it and it is humming ordering auger motor along with solenoid as a solenoid stuck to my observation at least once. Got authorization from whirlpool for one chance repair customer mentioned having another refrigerator that they might be interested in coming in thats leaking explain that I dont have the ability to squeeze in an extra call at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HB3
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/23/2021
Last visit found a crack in the old door. Installed the new door, tested unit to ensure it was functioning properly. Notified the customer they would need to rehook up WiFi. No further issues at this point
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWX2
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit had 2 lights that would not turn off. After inspection found a faulty control panel. Ordering the part to resolve the issue. Rescheduled for soonest availability ; schdld next appmnt for 10/18 MON !
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit left front burner was not igniting. Upon inspection found a blockage in the burner head. Removed the blockage and the burner was fully functional. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW8630HC2
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit was making a squeaking noise. After inspection found a faulty valve and found faulty shocks. Ordered the parts needed to resolve the issues, and scheduled for soonest availability. Unit is under warranty per closing documents
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty heater assembly causing the unit to freeze. After steaming the unit to remove the ice replaced the heater assembly and cleared the drain line. Customer paid for all cost up front last visit out. No further issues at this point
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty ice maker not making ice, and making a grinding noise. Both issues were due to the faulty ice maker. After installation of the new ice maker it immediately called for water, no grinding noise present. Advised customer it can take up to 24hrs to make ice. No further issues at this point, collected p&l
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit was not lighting front right burner. After inspection found the issue to be the burner cap not fully flush to the burner head. Educated customer on the burner caps and placement. No further issues at this point
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated the dryer was squeaking. After inspection and diagnosis another worker stated unit had been fixed last week.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Customer called stated unit still not cooling after repair. Upon inspection found the lock ring coupler failure at the base of the dryer. Replaced with a new dryer and new lock ring couplers. Recharged the unit. Unit holding pressure and cooling immediately. Advised of 24-48hr cool down period.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Zachary
Job Details: 09/23/2021
Checked cooktop, customer is unpleased with flame distribution. Tested cooktop and it is working as designed, but ordering cap kit and burner heads in hopes that itll make a subtle difference better for customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Colton B.
Job Details: 09/23/2021
Issue is a no cool refrigerator. Checked all connections made on previous visits repair, all connections checked good. Called techline who diagnosed a faulty thermistor in the freezer. Ordering all new thermistors for freezer to resolve issue.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78415
Michael
Job Details: 09/23/2021
Before I went to the location. I saw further down in the notes that AH was at the customers house prior to me going out to RAC stating that there was roach infestation at the control and voided the warranty. I called and spoke with MD and she said not to work less they pay for the SCF + P&L said they would let the manager know. I called Partner team to confirm AH had called it in per MD, they were not available due to training.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Put together and install door. Test by shutting door numerous times with customer watching and listening. Customer approved job, but let me know that cooktop is not sitting correctly. Attempts to straighten unsuccessfully tried. Request replacement of cooktop and brackets to correct error.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portland, TX 78374
Michael
Job Details: 09/23/2021
Not heard per customer. Ran the appliance, not getting hot, voltage is good at the wall outlet and appliance. I reset the breaker and turned the appliance on, it started heating, I put the back cover back on and the turned the appliance on again, its not heating, I removed the back panel again and tested the fix-thermostat, failed part, replaced it with one I had in my van, part WP3387134. Turned the appliance on and let it run for a few minutes, its staying hot and the heat element is coming on and off properly. Replaced the cover and turned the appliance on again, the appliance is heating and working normal
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Installed burner kit as prescribed by TechLine. Test burners, working as designed. As per Nik, service charge mentioned in notes was to be disregarded.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 09/23/2021
I called and spoke with Louann and she said that the ice maker has been making ice since I was there a month ago.. She didnt want to cancel at the time but thought I should leave it as is since its been working. So with installing a new ice maker previously, it looks like the ice maker and appliance are working normal, completed job.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Rockport, TX 78382
Michael
Job Details: 09/23/2021
The customer said its giving same error code as before. Found F1E0 error code flashing on the display. This is out of warranty, the issue is due to roach infestation, advised the customer they need to call us back when they get it under control. Didnt charge the customer
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/23/2021
F2E1 stuck buttonF3E2 open shorted moisture sensorTested unit for issues, human interface has the key issue and will need to get replaced. Tested moisture sensor, moisture sensor is faulty and does not read moisture will also need to get replaced to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/23/2021
Inspected unit, took temperature reading in fridge and freezer compartments. Fridge was not ,maintaining temperature, freezer was spot on. Customer explained that fridge would freeze at times and warm at others. Faulty 3way valve not allowing for distribution of refrigerant. Replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rockport, TX 78382
Michael
Job Details: 09/23/2021
Not cleaning the clothes per customer. No error codes, listened to a recording she had, it sounded like it wasnt agitating. I looked underneath and found the actuator had popped out of the slider, defective part, replaced it with one I found in TS. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal ; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Inspection of unit shows error code for water temperature over 105. Running thermostat temperature Test shows thermistor is within range. Replace control board to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Rockport, TX 78382
John L.
Job Details: 09/23/2021
Authorization #WZ27X00FPL1 Installed module, LEDs came on. Control not needed, issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
John L.
Job Details: 09/23/2021
Installed components, tested after installation. Issue has been resolved.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
John L.
Job Details: 09/23/2021
Installed components, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Customer states that washer is making noise during spin cycle. Check agitator, agitator is loose. Coins inside drum noticed when agitator is removed. Pull drum off shaft and clean out coins and debris. Grease shaft and reinstall drum and agitator. Calibrate washer and test in automatic. Noise gone. No parts used or ordered.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Customer states unit filled with so much water that it overflowed over the tub. I ask customer if it was a steady drip or a running dribble of water customer states unit was feeling like it was filling for a cycle. Testing unit shows error code for long Phil know Phil over sides and stuff button. Replaced both control board and cold water valve to resolve issue. Calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Information on work order does not show warranty of any type. Customer states that she does have in fact a five year warranty through Lowes. I did explain to customer that in order for her to avoid a service charge she would have to have Lowes re-dispatch the work order as a extended warranty. Customer also states she spoke with whirlpool and lid was already being shipped. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/23/2021
The strike is broken, Im not sure why I was sent without it, the customer told us what the problem was. Ordered the part and rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Customer states product is less than a week old and has never cooled since purchase or installation. Inspection of unit shows thermostats are responding compressor is on and running as well as lighting and air circulation but product is not cooling. Ordering compressor to resolve issue. Job will require sealed system technician.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Put together and install door. Test by shutting door numerous times with customer watching and listening. Customer approved job, but let me know that cooktop is not sitting correctly. Attempts to straighten unsuccessfully tried. Request replacement of cooktop and brackets to correct error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/22/2021
Dispenser not releasing liquid. Replaced bad dispenser. No further issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/22/2021
Installed new console. No further issues during testing. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204EPA
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Replaced broken adjuster as well as the old adjuster that was on the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Issue was still no ice production. Called Techline, now it appears that the ice maker is bad. Ice maker motor just keeps spinning but never finds home position to fill. Ordering a new icemaker to resolve issue. Will call customer when part comes in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/22/2021
Tested unit. No water to unit. Found wiring to valve damaged. Repaired wiring. Good water. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/22/2021
Tested unit. Found drain pump not running. Found broken wiring in harness. Will need new harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/22/2021
Installed new ACU. No issues during testing. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78209
Chris S.
Job Details: 09/22/2021
Replace bin thermistor tested bin thermistor and it is working properly. But tested recirculating pump and reservoir pump and they did not pass ordering parts and recirculating pump is out of stock.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2021
Last visit out found a faulty reservoir, and ice maker fill tube. Replaced with new reservoir and fill tube to resolve the leaking issue. No further issues at this point
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2021
Last trip found the unit top needed to be rebuilt/adjusted due to multiple issue with multiple failing parts. Replaced the orifice holders, center burner manifold, and all screws for the burner heads. Now after installation all burners are having an orange flame, center back burner giving a whoosh noise, and front center isnt working at all. Ordering center orifice holder, center burner, regulator, and lp conversion kit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/22/2021
Last tech out found a faulty compressor. Changed the compressor and vacuumed out the restriction. Charged unit, unit began cooling immediately. Advised 24-48hr cool down period. No further issues at this point
We serviced a
LG REFRIGERATOR
Model LSXC22486S/00
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/22/2021
After last visit found a restricted in the unit caused by compressor and condenser not allowing it to cool properly. Removed both compressor and condenser to allow for proper clearing of lines. Blew lines out with nitrogen. Installed new compressor, condenser and dye drier to resolve the issue fully. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
KITCHEN AID VENT HOOD
Model KVWB606HBS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/22/2021
Last trip suspected issue to be a faulty ui board, replaced ui, issue still present. New ui board was defective ordering all possibilities to resolve issues; capacitor, led driver/transformer, control board, and ui. Didnt collect p&l since issue hasnt been resolved. Scheduled for soonest availability.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/22/2021
Our customer is having problems with the back two knobs becoming hot when they cook. They are also concerned about scratches that have developed, they are also concerned about a chemical smell that happens at times when they cook and they are concerned about how the cooktop is installed because they had a relative instal it I tested all the burners and they are functioning as designed. I turned all burners up to high and waited for about 5 minutes, they were not warm to the touch. I had our customer feel the knobs. We went over the owners manual section on surface heat in troubleshooting section on page 13. We also went over the cookware section on page 9. It appears our customer is using proper cookware and it does not look like any would have been touching the knobsThey informed me that they never revived a owners manual from Fergusons. I emailed them a copy. We also went over proper cleaning procedures to prevent scratches on page 11 and introduced them to afresh. Our customer was already aware of the 30 Day cosmetic warranty. I could not smell any chemical smell. Our customer happened to smell it during my testing but I could not smell anything. I have a bad sense of smell though. The installation done by the relative looks good. Her concern was that there are gaps in the corners. I explained that many installers use a foamed tape to cushion the unit but that I think it better to not use this for future servicing possibilities. The foam melts over time and increases the chance of a broken cooktop when it needs t be removed for servicing. I informed our customer that I would contact a Senior Technician at Whirlpool to document her concerns and to see if there are any unpublished service pointers that could. I spoke with Austin, Senior Technician at Whirlpool and went over our customers concerns and documented our SR#7731813308. I called our customer back and went over our discussion. I have referred her back to Jenn Air for any further concerns.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IM00
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/22/2021
Checked double wall oven, issue is none of the elements are activating when powered on consumer side and through component activation in diagnostics. Called WP tech line and spoke to Ed, check relay activation at K3 if we have 120v we have bad relay on lower appliance manager. TOD jumper for harness if not receiving 120v at K3. Jumper is OOS and will need to be scheduled when available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/22/2021
Issue was console housing on UI was peeling up from factory. Replaced console to resolve issue. Other complaint which was new than described on ticket was dishes were not dry after cycle. Connection to fan was good. Had seen on another call door switch was stuck open and when I released it worked as designed and resolved issue. Same instance here. Door switch was stuck not allowing dishwasher to go into dry cycles. Performed diagnostic test cycle, all components working as designed. No other issues or error codes found. Dishwasher is now working as designed. Customer will call in through WP for separate issue if dishes still are not drying as they should.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Zachary
Job Details: 09/22/2021
Replaced faulty actuator, calibrated and tested. No other issues or error codes found. Washer is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near San Antonio, TX 78233
Zachary
Job Details: 09/22/2021
Checked refrigerator, issue is freezer not cooling properly. Pulled evaporator cover off and fan working great. Did not see a good frost pattern on evaporator. Checked compressor on backside and called DH to confirm. Weak compressor that is going out.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Live Oak, TX 78233
Zachary
Job Details: 09/22/2021
Replaced harness again with correct part. Tested all functions and range is now working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Skidmore, TX 78389
John L.
Job Details: 09/22/2021
Inspected unit, while inspecting unit for issues. Found orifice in front left burner too wide and allowing for too much gas to pass through. Will need to replace this orifice with the correct size to minimize gas flow. Also found unit has issues igniting, issues stem from. Advise customer to try their best to clean the caps so that igniters can create spark. Will order and replace caps and Morphis to resolve issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Goliad, TX 77963
Michael
Job Details: 09/22/2021
I called and spoke with Dana and asked what we were coming out for. She said we were coming out to get pictures of the rust on the doors, advised we already had pictures, said she was told we didnt have them. I advised her there was no need for me to come out, pictures are on file and need to be sent to whirlpool. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Victoria, TX 77904
Michael
Job Details: 09/22/2021
The damper motor is making a loud noise again. Ordered the part and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Corpus Christi, TX 78415
Adam
Job Details: 09/22/2021
Customer states unit seems to just not wash. Inspection of unit shows error code for motor fault as well as actuator fault. But further inspection Shows after only a few minutes of testing gear case is extremely hot. Will need to replace gear case actuator capacitor cam belts and agitator to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC21CNEDS00
Near Beeville, TX 78102
Jim
Job Details: 09/22/2021
Install new wiring harness and cycle icemaker. Icemaker working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockport, TX 78382
John L.
Job Details: 09/22/2021
Installed icemaker, tested for all functions after installation. All functions for producing ice are working. Issue on this unit has been resolved.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 09/22/2021
Gasket shape didnt hold, reforming gasket and allowing to cool to verify gasket seals properly. Open inside door multiple times, seal no longer getting caught or bunched up. Issue has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 09/22/2021
Installed components,unit is functioning. Found now unit has issue with grid cutter, grid cutter now broken. Will need to replace .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Corpus Christi, TX 78414
Adam
Job Details: 09/22/2021
Installed icemaker issue resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Victoria, TX 77904
Michael
Job Details: 09/22/2021
Installed the support and motor. Warmed up some water, the appliance is no longer making the noise and working normal