We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Corpus Christi, TX 78417
Adam
Job Details: 09/29/2021
Spoke with customer on the phone customer states they returned the Appliance to the retailer. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Orange Grove, TX 78372
Adam
Job Details: 09/29/2021
Customer complaint of unit Not spinning out clothes or leaving them wet. Inspection of unit shows an error code for long Phil no filter. Replace water valve and harness to resolve issue. Also I am unable to turn off water supply at the back of the unit tabs are corroded And stuck in place unable to turn off water. Customer knows that this issue needs to be addressed before parts can be installed;
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/25/2021
Replaced pulley, motor and belt. Unit tested good.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78240
Sebastian
Job Details: 09/25/2021
Replace the ignition harness tested unit good to go.
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near San Antonio, TX 78254
Sebastian
Job Details: 09/25/2021
Replace the busted basket confirmed that weld is broken replace the suspension calibrated and tested unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 09/25/2021
I attempted to make a repair I found that the trim I had received for the bottom was the wrong color removed unit to inspect interlock switches found the switches to be of spec everything activating as it should I was not sent the arm to replace attempted to make repair with old arm it looks like interlock switch is an arm have been replaced on this unit already at least once hinges dont appear to be making any difference must call tech line Setting up for Monday morning; schdld next appmnt for 9/27 MON AM
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW00
Near San Antonio, TX 78230
Jim G.
Job Details: 09/25/2021
I replaced he control board. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/25/2021
Ordered new console but it did not come with a board attached to it. Ordering the UI controls to go along with it. Will call customer when parts come in.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near Shavano Park, TX 78230
Jim G.
Job Details: 09/25/2021
Replaced wire harness. Issue resolved collected payment.
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Colton B.
Job Details: 09/25/2021
Unit still not igniting, ordering a new bake burner to resolve issue. Will call customer when part comes in.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 09/25/2021
Screen was missing. Reordering.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Colton B.
Job Details: 09/25/2021
Issue was rusted door and missing stopper. Replaced both, unit looks good.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78230
Colton B.
Job Details: 09/25/2021
Replaced fuse, issue still persisted. Found a bad door switch, ordering and returning on Tuesday.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Sebastian
Job Details: 09/25/2021
Replaced igniter and tested unit unit is now working as it should cycling appropriately
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Sebastian
Job Details: 09/25/2021
Replace the actuator and calibrated unit good to go. Unit is on a bouncy floor its gonna be difficult to stabilize leveled unit as best as I can customer to attempt to try to move unit to a more stable spot if possible
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near San Antonio, TX 78240
Colton B.
Job Details: 09/24/2021
Customer issue is that the console on dryer is not turning on. Ordering new console and control to resolve issue. Both parts are currently out of stock, will call customer when they get in.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Upon arrival customer stated the unit was not allowing bottom oven to heat properly. Upon inspection of the unit found a faulty console. The unit would not allow us to enter diagnostics mode. Tested unit in normal operation, lower oven did work at that point.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KHMS2056SSS0
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/24/2021
Checked OTR MW, bottom interlock switch is not working properly. Ordering all potential parts necessary to fix issue .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Schertz, TX 78108
Zachary
Job Details: 09/24/2021
Checked refrigerator, issue was food freezing in refrigerator side. Customer figured out how to solve issue and adjusted diffuser to a warmer setting. Customer wanted to know how to change filter where to get one. Pulled filter out and showed her so she can buy the correct one.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Customer stated unit was making a loud noise while running. After inspection found a faulty motor.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Last visit found faulty burner head. Replaced the faulty burner head with a new one, issue still present. Found issue to be valve for front left burner. Ordering new valve to resolve the issue, rescheduled for soonest availability
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Bulverde, TX 78163
Jim G.
Job Details: 09/24/2021
Repair did not take. According to techline spoke to Robert the control will have to be replaced.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Last trip out found a bad main door gasket causing the unit temperature to fluctuate. Replaced with the new main door gasket to resolve the issue. Unit Is functioning as designed. Advised customer to 24 hr cool down period now that the unit has a proper seal. Collected p&l
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
Screeching from the unit was due to bad immobile rollers Replaced dryer kit. Issue was resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/24/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS02
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
I verified a malfunctioning icemaker. Replaced and collected payment.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/24/2021
Our customer is still having problems with the unit connecting to the WiFI after the control board was put in as directed by the connect team. Our customer went thoroughly through trying to hook up to WiFi with the connect team at Whirlpool. They could not get him up and said they would send a technician. I went into diagnostics and retrieved error code FCE3 once in 2018 and twice in 2021 September. I called Bruce, Senior Technician at Whirlpool SR#7731832370. We went over the history and he has directed me to change out the console and the WiFi antenna. Parts ordered.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
Our customer has had no ice production and the water dispense comes out at trickle. I removed the water filter and the unit dispensed water and filled the ice maker on test 45. This unit will need a new water filter housing. Part ordered.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV6180WS1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/24/2021
Tested unit. Not heating. Pulled unit. Found wir8ng loose on transformer. Reinstalled unit. Now heating. No further issues. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
Ive verified a faulty motor sump assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 09/24/2021
Customer stated the icemaker still not working replace icemaker tester unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
Colton B.
Job Details: 09/24/2021
Issue was a faulty lid lock. Replaced lid lock, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78230
Jim G.
Job Details: 09/24/2021
I replaced the start device and verified its now functioning properly.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near San Antonio, TX 78264
Chris S.
Job Details: 09/24/2021
Call board for safety to tell them what happen with oven explained that when opening door yellow flames come out and inner glass shattered in oven. Whirlpool safety told me to call tech line to let them know what happen in to see what they say.Called tech line spoke with Travis suggested that other needs to be converted since its propane. Sr number 7731830862 customer doesnt feel safe using oven and it scared once whirlpool to change it out customer is going to call safety per lady on safety line.
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW
Near San Antonio, TX 78238
Sebastian
Job Details: 09/24/2021
Customer has F2E2 code along with F2E1 Unplug the unit found that after recycling it came up and work just fine putting a consul on order so that I may follow up with customer whenever we receive the part being that its back ordered and see if they have the error code again if they do not regenerate code of the unit is likely good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KEBC247VSS02
Near San Antonio, TX 78230
Jim G.
Job Details: 09/24/2021
I verified a control issue however they are discontinued.
We serviced a
WHIRLPOOL VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
Zachary
Job Details: 09/24/2021
Checked vent hood and motor is malfunctioned. When you turn on switch before on level 1 it just hums, level 2 is the same and level 3 it finally turns but is extremely loud. Ordering new motor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Sebastian
Job Details: 09/24/2021
Customers concern is the unit makes a rattling noise was unable to reproduce any rattle that was of true concern the unit makes the normal noise is the compressor would on start up and then evens out unit is considerably louder when pushed into the cabinet then when it is pulled out compressor pulling .9 Amps everything seems to be running smoothly good frost pattern placed a little bit of mastic on the bottom in certain places were tubing could be bumping asking their customer get video footage of it acting up again otherwise the unit is not making any noise is loud enough to constitute changing out a compressor. Confirm this with a sealed system technician and supervisor
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 09/24/2021
7731573179 Customers concern is that the icemaker broke off and or is chipping into the ice been clarified that the icemaker has already been changed our customer is leaving the icemaker outside so that I can document with safety explained to tech line and to safety that I cannot document the picture of the serial number because of this. Clarified with safety that with this authorization Is still valid. It looks like the protective liner that is built onto the icemaker tray is was peeling off non-repairable customer already made fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78203
Sebastian
Job Details: 09/24/2021
7731582086 Found that the wiring to the icemaker has been cut icemaker itself has been destroyed evidence of roaches smashed all throughout the gaskets around unit dead roaches inside freezer at least one large one sitting in the pan that me and the customer can both see evidence of droppings all throughout the unit on the inside and outside warranty voided. Reported with WP
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB5
Near Helotes, TX 78023
Colton B.
Job Details: 09/24/2021
Microwave did not heat when tested. Parts ordered are magnitron, diode, capacitor, and transformer. Customer will be contacted when parts arrive. Unit has 1 year additional through builder.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78248
Jim G.
Job Details: 09/24/2021
Replaced icemaker. Issue reolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 09/24/2021
Ive verified a faulty console and an issue at the plug. Ive corrected the plug issue but a new console is needed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODC304ESS01
Near San Antonio, TX 78232
Jim G.
Job Details: 09/24/2021
Ive verified a malfunctioning blower motor. Replaced with new part. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78204
Sebastian
Job Details: 09/24/2021
C280x gate code. Found that the customer has a bad tube supply to the refrigerator all valves and everything functioning as it should no water supply verified that it was just a tube as I test the water from the valve directly. Customer instruct leasing agreement attached
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 09/24/2021
Replaced icemaker tested unit everything working properly properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
I uninstalled the unit and replaced the sump and motor. Tested unit. It now fills, washed and drains. Ran service diagnostics cycle to calibrate. Unit is fully functional now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
Our customers upper rack broke. I repaired the rack with the adjuster kit. Unit is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Colton B.
Job Details: 09/24/2021
Issue is poor dry and broken frictiosleeve. Ordering new friction sleeve to resolve issue. Heater is working and customer is using rinse aid as well. Hot water on faucet leveled out at 117 degrees, customer will have builder come raise hot water temp a few degrees as well as run hot water for a few minutes before using dishwasher to help with dry.
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/24/2021
Customer no longer needs service.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/24/2021
Our customer is having to much ice production. I found that the bin thermistor had a resistance of 1.9 k ohms. This is out of specifications. I replaced the bin thermistor with a new one and tested unit. I also ran diagnostics service cycle. All loads passed, no error codes.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/24/2021
Issue is an unresponsive control panel. Ordering a new one and returning on Saturday.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Douglas H.
Job Details: 09/24/2021
Customer called back after float switch was installed previously. Same issue was still present. Found the main cause to an over tightened float switch, loosened it to resolve the issue. Unit functioning as designed. No further issues at this point. Sent AE a msg to issue a refund for the pump&motor assembly
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/24/2021
Will order blower wheel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/24/2021
Last tech out found a faulty compressor making loud noises. After replacing with the new compressor unit tested and sounded good. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEW01
Near San Antonio, TX 78250
Colton B.
Job Details: 09/24/2021
Removed freezer light assembly, checked, and reassembled the unit and it worked properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/24/2021
I replaced the freezer switch and the UI. Unit should cool as designed now.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/24/2021
Tested unit. Found bad heater. Replaced heater. No further issues. Job complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.4472311
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 09/24/2021
Customer stated that they were getting a loud noise from refrigerator side found issue to be compressor. Customer wants to talk it over with her husband
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Zachary
Job Details: 09/24/2021
Could not open entitlements. Verified mod#&ser# and WP dispatched serial one letter off. Starts with FX not FC everything else was correct. Entitlements show in warranty when changed. Check photo. Checked dishwasher, issue is stopper popped off on right side. Replaced stoppers and found no other issues or errors. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Converse, TX 78109
Zachary
Job Details: 09/24/2021
Checked dryer, customer concern is dryer not catching lint properly and potentially causing fire risk. Said they had smelt a burn smell. Checked dryer and everything working properly. Ok back panel off and blower wheel not any lint past where lint catch goes. Slotted lint screen to see if it could be letting any lint through and it was fine. Dryer appears to be working as designed. No issues or error testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Victoria, TX 77904
Michael
Job Details: 09/24/2021
Installed new damper control, the damper is no longer making the noise and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
John L.
Job Details: 09/24/2021
Harness and actuator only issues with unit. Installed both components and recalibrated unit, ran test cycle. Unit is now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 09/24/2021
I went out to the location and found the evaporator had built up ice again. I advised the customer to unplug the appliance and allow it to defrost. We are waiting on parts ordered to resolve the issue, per tech line on this unit in the past, to also change out evaporator cover to help resolve the issue, ordered part. Please reschedule the customer when all the parts come in;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 09/24/2021
Leaking water per customer. Turned the appliance on and when it started filling I saw water leaking from the motor, ordered the Pump&Motor assembly and rescheduled the customer for the day they asked for.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 09/24/2021
Customer complaint of Washington team taking very long to drain also drain pump will stay running with nothing in the system. Inspection of unit shows error code for long drain. Replace drain pump to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 09/24/2021
Before changing out the receivers I took another look and there is no reason why the receivers need to be changed out, they are not damaged its opened and closing process the hinges just arent catching the door coming down but it is assisted going up. I did find a metal plate on the center of the cavity at the bottom where the door closes that was completely loose, I compared it with the 18 door, it shouldnt be loose, I tighten the screws, the door is now latching properly and not popping open. I called and spoke with Robert SR7731129147, I told him all thats been done and what he thought about door situation. He agreed the receivers didnt need to be replaced and reorder the hinges, thats the only thing that controls the door opening and closing. I asked for the part numbers and reordered the hinges. Please reschedule the customer when the parts come in
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS03
Near Runge, TX 78151
John L.
Job Details: 09/24/2021
Installed compressor and fan, vacuumed and charged unit. Unit holding vacuum and charge. Pressures normalized and unit has begun to cool. Ran test for to re-calibrate unit. Issue on this unit has been resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning clothes. Remove lid lock to observe action in tub. Washer agitating, but spun out of control instead of spinning whole drum. Hub bad. Impeller stuck on gearbox shaft, so it got broke. Must replace impeller, cap, and hub screws to correct problem. Please reschedule when parts arrive.;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Jim
Job Details: 09/24/2021
Customer states that dryer is not heating. Check drum for heat, heater not working. Pull back off dryer and check resistance on element, which was good. Check cutoff, bad. Replace cutoff (279816) and test. Dryer has heat.; used 1 279816 ( Cutoff- tml) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning out clothes. Put into troubleshooting mode, pull codes. F7E6 (motor fault), and F0E5 (off balance) is shown. Clear codes and put into automatic mode. Washer is not agitating. Check for known issue. Washer actuator is not in proper position. Change actuator, and test. Tests good. ; used 1 W10913953 ( Actuator) from stock
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that dryer is not heating. Check element resistance, infinity. Element bad. All other checks good. Change element. Test dryer, working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Aransas Pass, TX 78336
John L.
Job Details: 09/24/2021
F2E1 stuck key, ran test on all components. All components passed and function as designed. Recalibrated unit, ran test cycle to verify function. Unit went through cycle without issue, no return of code.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
installed icemaker, icemaker is functioning. Issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Installed water valve and pump tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of clothes wet at the end of cycle. Inspection of unit shows error code for unbalanced load nothing else. I did notice the load that customer took out of the washing machine during my visit and it was very mixed towels jeans shirts nothing separated. Calibrated unit and ran verification cycle all functions work as designed. I did go over Separating your clothes into like cycles jeans with jeans towels or towels etc. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Corpus Christi, TX 78414
Adam
Job Details: 09/24/2021
Plate of refrigerator left hand rocker switch had fallen out. Replaced rocker switch tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/24/2021
Installed wash plate, tested after installation and issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 09/24/2021
I went out to the location and found the evaporator had built up ice again. I advised the customer to unplug the appliance and allow it to defrost. We are waiting on parts ordered to resolve the issue, per tech line on this unit in the past, to also change out evaporator cover to help resolve the issue, ordered part. Please reschedule the customer when all the parts come in;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 09/24/2021
Leaking water per customer. Turned the appliance on and when it started filling I saw water leaking from the motor, ordered the Pump&Motor assembly and rescheduled the customer for the day they asked for.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 09/24/2021
Customer complaint of Washington team taking very long to drain also drain pump will stay running with nothing in the system. Inspection of unit shows error code for long drain. Replace drain pump to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 09/24/2021
Before changing out the receivers I took another look and there is no reason why the receivers need to be changed out, they are not damaged its opened and closing process the hinges just arent catching the door coming down but it is assisted going up. I did find a metal plate on the center of the cavity at the bottom where the door closes that was completely loose, I compared it with the 18 door, it shouldnt be loose, I tighten the screws, the door is now latching properly and not popping open. I called and spoke with Robert SR7731129147, I told him all thats been done and what he thought about door situation. He agreed the receivers didnt need to be replaced and reorder the hinges, thats the only thing that controls the door opening and closing. I asked for the part numbers and reordered the hinges. Please reschedule the customer when the parts come in
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning clothes. Remove lid lock to observe action in tub. Washer agitating, but spun out of control instead of spinning whole drum. Hub bad. Impeller stuck on gearbox shaft, so it got broke. Must replace impeller, cap, and hub screws to correct problem. Please reschedule when parts arrive.;
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/23/2021
F2E1 stuck buttonF3E2 open shorted moisture sensorTested unit for issues, human interface has the key issue and will need to get replaced. Tested moisture sensor, moisture sensor is faulty and does not read moisture will also need to get replaced to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/23/2021
Inspected unit, took temperature reading in fridge and freezer compartments. Fridge was not ,maintaining temperature, freezer was spot on. Customer explained that fridge would freeze at times and warm at others. Faulty 3way valve not allowing for distribution of refrigerant. Replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Inspection of unit shows error code for water temperature over 105. Running thermostat temperature Test shows thermistor is within range. Replace control board to resolve issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/23/2021
The strike is broken, Im not sure why I was sent without it, the customer told us what the problem was. Ordered the part and rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Customer states product is less than a week old and has never cooled since purchase or installation. Inspection of unit shows thermostats are responding compressor is on and running as well as lighting and air circulation but product is not cooling. Ordering compressor to resolve issue. Job will require sealed system technician.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
I have verified. F7E1, F7E6, F7E7. Replacing motor and actuator. Control will likely need to be replaced too.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Schertz, TX 78154
Zachary
Job Details: 09/23/2021
Checked range, issue is cooktop spark module continues to ark even after lit and knobs turned on 5 of the 6 burners and even that one does it intermittently.ordering spark module and control as contingency to resolve issues.