We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78218
Chris S.
Job Details: 10/04/2021
Replaced dispenser tested unit everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/04/2021
Customer called that the unit was intermittently working. Diagnostics revealed 2 error codes- F3E1 and F5E2. Water pressure error. Door lock error.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/04/2021
Customer called with an issue with the ice maker. The shut off arm was not in place. Repositioned arm to work correctly. Unit works as should. No further issues at this point.
We serviced a
JENNAIR RANGE
Model JES9800AAB
Near Helotes, TX 78023
Colton B.
Job Details: 10/04/2021
Issue was F1-1 and F3-1 error codes. Oven sensor tested good, finding issue to be a faulty control. Control has been discontinued.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/04/2021
Stoppers for rack broke. Need upper rack stoppers.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/04/2021
Customer does not need service.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC7AS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/04/2021
Tested unit. Bake broil and warm say not available. Will need to replace Main control. Gave customer estimate for repairs.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/04/2021
Tested unit. Found bad motor. Gave estimate for repairs. Will order motor.
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/04/2021
Installed new blower. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78213
Jim G.
Job Details: 10/04/2021
I found no issue with the spin but there was a long fill error. Ive replaced valve. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Bandera, TX 78003
Sebastian
Job Details: 10/04/2021
Found that the suspension in the basket or counter wobbling against each other also looks like gear case needs to be changed out ordering parts
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near San Antonio, TX 78233
Zachary
Job Details: 10/04/2021
Checked freezer, customer complaint is door has popped open on its own and they have lost food due to it. Could not replicate issue, did however measure freezer was tilted forward by 1 1/2 degree. Dropped feet and raised front of freezer to level it. Freezer is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78216
Jim G.
Job Details: 10/04/2021
Issue was resolved prior to arrival as property replaced oven.
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Boerne, TX 78006
Douglas H.
Job Details: 10/04/2021
Customer called in with a complaint of noise. Appeared to be rollers. Rollers replaced and noise was still present. Ordered Duct lint, wheel, housing, pipe exhaust, assembly motor, and motor bracket to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Medina, TX 78055
Sebastian
Job Details: 10/04/2021
Found that the frame up on the top cabinet was bent and words was able to prove this with tech line on video whirlpool to reach out for replacement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pipe Creek, TX 78063
Sebastian
Job Details: 10/04/2021
12.6, 5.6, 7.1 compressor windings. 10 to 20 amps when trying to start, After replacing the overload and capacitor the unit is trying to kick on again but it is throwing very high amperage up to 20 A drops down to 10 and then zero compressor is definitely seized up confirm this with sealed system technician.; ordrd 1 W10507884 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 10/04/2021
Found that the solenoid actuator was incorrect I received a water valve instead and did confirm that we have the right part number off of the breakdown made repair anyway changed out the panel and the ice container customer to monitor to see if this fixes the issue in the meantime the solenoid part needs to go to parts research
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78207
Sebastian
Job Details: 10/04/2021
Found that the lid switch was broken customer did not have unit wired up or hooked up at the time did verify that everything was working after replacing lid switch
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Sebastian
Job Details: 10/04/2021
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We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near San Antonio, TX 78212
Sebastian
Job Details: 10/04/2021
Found that the unit had several error codes for water temperature inlet fault water long fill code verified functionality of the user interface after changing out water valve unit working appropriately.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78201
Sebastian
Job Details: 10/04/2021
Was able to lift door with the washers it appears that the freezer door is now making a good seal customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Jim
Job Details: 10/04/2021
Customer states that washer has error F5. Washer was unplugged when arrived, so plug back in. Check codes; F0E3 (overload), F0E5 (off balance), F5E2 (lid lock will not lock), and F5E3 (lid lock will not unlock). Clear all codes and run service diagnostics. Unit goes through without errors. No parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Victoria, TX 77901
Jim
Job Details: 10/04/2021
Customer states that icemaker is not supplying ice through door. Check power to icemaker, power good. Check auger for proper operation. Auger good. Check ice bucket for possible ice along bottom of bucket. No problem in bottom, but pieces of ice stuck in chute. Remove ice from ice chute and retry. Works as designed. No parts needed, working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/02/2021
Last trip found faulty ui per diagnostics o tech sheet. Replaced ui and issue still present. Ordering main control to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/02/2021
Last visit found a faulty gear case making a loud squeaking noise. Installed the new gear case, calibrated unit, and then ran testing on the unit which tested good with normal noise. No further issues at this point
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/02/2021
I uninstalled the brackets holding the unit into the cabinet and removed the drain hose from the drain outlet. I lowered the feet and was only able to pull the unit half way out. I opened the drawers in between the ice maker and the dish washer and found that the drain hose was pinched and anchored in by small cut outs on the internal cabinetry. I was also unable to punch the hose through from the drain outlet under the sink. It is likely pinched or anchored in other positions in side the cabinet pry as well. I explained to our customer that we would have to have the builder remove and I anchor the drain hose so the unit can be removed for service now and in the future. I need access to the back of the unit to replace the auxiliary drain pump. Our customer was very understanding and will contact us once they have access available to complete the repair. I reinstalled the unit back into the cabinetry.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/02/2021
I found that the new part is not sufficient. Im ordering the part.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 10/02/2021
Last trip found faulty motor assembly. Replaced motor assembly to resolve the issue. Ran diagnostics testing to ensure unit functioning properly.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/02/2021
Last trip replaced the control, which turned out to be faulty. Replaced the control, ui, and display to resolve issue. After installation of new parts tested unit to ensure it was functioning properly. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78212
Jim G.
Job Details: 10/02/2021
Replaced motor. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/02/2021
I removed the unit from the cabinet and removed the console. I replaced the console and reinstalled the oven back into the cabinet. I ran through component activation and all loads functioned as designed. I ran the back element up to 200 degrees F and checked temperature. Went back into diagnostics and found no errors. Thus unit is fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/02/2021
I tried to remove the scanner nut but it started breaking. I called DH to counsel. We will have to change the inner and outer basket as well as the scanner nut. Parts ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/02/2021
I replaced the sump and motor and looped up the drain hose. I tested the unit and it would still not wash but would fill and drain. We either received a bad new sump and motor or we have a failed main control. I ran service diagnostics cycle and received error code F4E3 motor failure. Im ordering a new main control all other parts involved as a contingency.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 10/02/2021
The door did not resolved issue. Ordering interlock assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Helotes, TX 78023
Douglas H.
Job Details: 10/02/2021
Last visit found a faulty ice maker. Removed the old ice maker and installed the new ice maker. After installation tested the unit to ensure it was functioning properly. Advised customer of 24hr ice making period
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Boerne, TX 78006
Douglas H.
Job Details: 10/02/2021
Last visit found a faulty motor in the unit. Removed old motor and replaced with a new one. Tested unit once new motor was installed and unit tested properly. No further issues at this point
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2021
Our customer is experiencing a loud noise. I isolated that the excessive noise is coming from the damper. It is functioning but is to loud. I will replace the damper.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78250
Colton B.
Job Details: 10/01/2021
Customer said the inlet valve was leaking. Checked and the unit was leaking. Unit replaced with new inlet valve and unit worked as should.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78203
Jesus C.
Job Details: 10/01/2021
Break in wiring harness. Bad harness. Will need to order new harness.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near San Antonio, TX 78212
Sebastian
Job Details: 10/01/2021
Confirmed with tech line at the drain line assembly is sitting too low only about 6 inches from where the floor is in relation to the unit picture attached SR number included customer must have carpenter and plumber address issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2021
Customer stated unit not functioning after a power outage, per whirlpool note this repair not covered due to being caused by outage. Advised customer of costs, customer confirmed. Lights stay on on console and not starting cycles. Ohmed out ui harness, issue is with ui control. Customer asked to be on UL. Customer wants to proceed with repair. Ordering ui control as console doesnt come with control. Spoke with DS, part in warehouse. Pushing through for tomorrow.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 10/01/2021
Customer stated unit was popping breaker and then appeared to have stopped washing, figured to be the pump. Ran diagnostics testing to check unit, had error f4e3 motor error. Ordering pump and motor assembly to resolve the issue
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089WEM11
Near San Antonio, TX 78239
Shawn W.
Job Details: 10/01/2021
Our customer had been experiencing intermittent leaking and ice sheet build up on bottom of freezer floor. I removed the back compartment and removed the drain pipe. I found that the drain pipe was clogged. I cleaned out the pipe and reassembled. I defrosted and removed the ice build up. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78214
Sebastian
Job Details: 10/01/2021
Unit drawing no error codes but it has the bad style actuator customer was never washing clothes to begin with just a big water bucket at this point replaced for good actuator tested and calibrated unit good to go.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near San Antonio, TX 78204
Sebastian
Job Details: 10/01/2021
Gasket is falling off of the unit attempted several times to place it but it does not I want to stay will change gasket first before ordering a new door if needed. Found that evaporator is frozen completely over evaporator fan appears to be working ordering thermistor for cavity and for evaporator along with the motor and harness which has the heater thermal cut offs built in.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Diagnosed unit and the actuator was malfunctioning. Replaced actuator and the unit works as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78228
Sebastian
Job Details: 10/01/2021
the pan had some kind of nasty smelling debris in it replaced pan authorization was given unit should be good to go customer is going to clean out inside of unit. Had to tilt the unit used to men to do job putting in for double labor
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2021
Our customer has only been able to cook one time. They have been receiving the F8E0 error code for low fan speed. I went into diagnostics to verify the error code and also retrieved error code F6E4 UI to control state status. This unit will need a new control and possibly a new console and blower.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2021
I remove the left door and installed the shim. The door and mullion now open and close as designed.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430DP01
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/01/2021
Last tech found faulty console. Replaced console for f2e1 error. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2021
Complaint of not draining. Found to be caused by debris in drain pump compartment not allowing pump to push water out. Removed debris to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Customer complaint is an uneven microwave and a broken grille. Ordering a new grille to resolve that issue. Microwave is installed properly. Uninstalled and put microwave back. Both mounting bolts are in and the top of the microwave is flush with the bottom of the cabinet. Customer will have builder come inspect the cabinetry to see if that resolves issue. Will call customer when grille comes in. ;
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Fan blower on unit was loose and re tightened. Tub ring is warped and catching on lip. Ordered new tub ring and well return on the 9th.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78252
Colton B.
Job Details: 10/01/2021
Customers light bulb for the microwave was burnt out. Replaced unit and the unit works as should.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2021
Customer stated unit makes squeaking/squealing noises. Found to be caused by idler pulley. Replaced idler pulley to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78245
Colton B.
Job Details: 10/01/2021
Customer could not make 8am appointment, is requesting a 4pm appointment. Talking to office about making that happen. ; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2021
Customer stated unit stopped cooling and thought was the compressor. Inspected unit to find leak on condenser coil, amp draw indicating a leak, compressor is coming on, ohmed compressor ohmed properly. Scheduled for soonest availability.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KGCC505HWH2
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2021
Our customer is having a problem with the right front burner igniting. The spark module and ignitor is working as designed. This burner would not light with a match or lighter, thus unit will need a new right front valve gas burner, tubing gas, orifice holder and burner.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78232
Jim G.
Job Details: 10/01/2021
Replaced faulty suspension rod which were quite rusted. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Jim G.
Job Details: 10/01/2021
I was able to verify that the compressor is failing whining where ramping up. The amp draw was very low .3 to .4 indicating a low charge or possible leak.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT4230ADS1
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2021
There was indeed a faulty motor. Ive replaced it. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near San Antonio, TX 78230
Jim G.
Job Details: 10/01/2021
Spoke to Bria SR# 7731817773 who advised replacing control and possibly rotor and stator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78230
Jim G.
Job Details: 10/01/2021
Verified a restriction In evaporator. Amp draw @ 4.1 A.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78218
Jim G.
Job Details: 10/01/2021
Replaced latch strike and the stopper. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
Zachary
Job Details: 10/01/2021
Digital meter -50 up to -450. Called tech line and spoke with Andy SR# 7731891793. Unit is working as designed. Cause is most likely not enough clothes in dryer, (small loads), when using sensing dry. Not enough clothes to hit sensor bars making dryer sense that clothes are already dry. Tested unit in time dry and it doesnt stop. Dryer is working as designed. Customer is very unpleased. Gave them escalations number and SR#. Tested all sensors when replaced drive motor along the way on last visit.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Schertz, TX 78154
Zachary
Job Details: 10/01/2021
Serial was off by 1 digit. Got receipt since entitlements show produced in 2018. Unit was a floor model. Checked dishwasher, motor did not seem to be working for customer. Checked and found error codes F4E3- wash motor, motor not running, F7E1- heating, no heat. Put unit in diagnostic cycle And sump and motor assembly seem to be working fine. All components working properly. Deleted error codes after diagnostics cycle. From what customer described motor was definitely not working before. Calibration potentially reset fixing issue. Also, tested in regular consumer cycle. Top filled up a solo cup. Working great. Dishwasher is working as designed. If for some reason has issues again. Order control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 10/01/2021
Found water tube going to dispenser split in 2 just before it goes to up into freezer door. Ordering. Water fitting assembly to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78244
Zachary
Job Details: 10/01/2021
Replaced icemaker and tested. Now refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Converse, TX 78109
Zachary
Job Details: 10/01/2021
Checked refrigerator, ice maker was stuck mid harvest. Replaced ice maker and tested, went through full harvest and valve filled tray. Refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 10/01/2021
Removed cooktop from cabinet again. Replaced infinite switch for RR element and finally noticed harness plug in for blue and black relay harness was burnt out and no longer had connection. Looked like from factory harness wire was only half way installed. Was so minute and unnoticeable did not catch it until this visit, even with extensive testing with Cathy from tech line. Customer is very unpleased. Called tech line to extend file and spoke with Andrew under same SR# 7731708686 to express my findings. Ordering main harness.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 10/01/2021
I called and spoke with the customer. She said it was real muddy, rescheduled to allow it dry out ; schdld next appmnt for 10/8 FRI !
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Victoria, TX 77901
Michael
Job Details: 10/01/2021
The burners on the left wont stay hot and sometimes turn off completely. Pulled the appliance out and removed the cover to the terminal block, found the red wires to the harness were burnt on the ends. Cut the bad ends off and used ring terminals to make the repair on both wires and replaced the damaged terminal block WPW10245259 from TS. Put the cover back on and plugged the appliance in, I went ahead and installed the element kit, turned the appliance on, the top elements and oven are working normal ; used 1 Wpw10245259 (Terminal Block) from stock
We serviced a
WHIRLPOOL DRYER
Model WED7300DW
Near Refugio, TX 78377
Jim
Job Details: 10/01/2021
Customer states that dryer is not turning. Heat works, but drum does not turn. Remove font panel and check belt. Belt broken. Replace belt and test. Dryer works as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 10/01/2021
The washer wont power on per customer and the lid is locked. Voltage is good at the wall outlet, removed console, voltage to the control but the control isnt powering on. Ordered control and rescheduled the customer .
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77901
Michael
Job Details: 10/01/2021
The wash cycle shuts off and they have to restart it per customer. F5E2 lid lock failure, F2E1 UI stuck button error codes. Cleared error codes and tested the UI and lid lock, both are working normal. Found the lid is broken on the left back corner where the hinge is causing the lid to lift up and the lid lock loses contact not allowing the wash cycle to complete. Ordered the lid and rescheduled the customer .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Victoria, TX 77904
Jim
Job Details: 10/01/2021
Customer states that dishwasher is not heating. Place in diagnostics mode and got a F7E1 fault. Call TechLine, speak to Anthony, who suggests resistance checks on heater (checked heater directly) and OWI sensor. If resistance is good, replace main control. Order main control ; also order cap for rinse aid, as it is missing. Please reschedule when parts arrive.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Jim
Job Details: 10/01/2021
Replace gearbox, splutch and belt, clean all associated parts. Calibrate machine and test. Washer working as designed.
We serviced a
ROPER WASHER
Model RTW4640YQ
Near Odem, TX 78370
John L.
Job Details: 10/01/2021
Install components ordered, issue remains. Found two issues with unit. Tub ring has broken at rear this is allowing water to escape, also suspension on unit is bad will need to replace both these components to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
Adam
Job Details: 10/01/2021
sr# 7731890610. Customer complaint of strange noise during agitation cycle. Inspection of unit shows error code for hot water temperature but other than that no other codes. Calibrated unit and ran verification cycle all functions work as designed no abnormal noises or functions during tests. Customer insisted that I contact their insurance company and discuss with Them what was found wrong with the unit. I then followed up with contacting tech line to troubleshoot issue. After a lengthy conversation and reading prior work history notes back to tech line tech line Stated if I was unable to duplicate the noise or issue with the unit that there was nothing that could be done. SR number above. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Ingleside, TX 78362
John L.
Job Details: 10/01/2021
Installed compressor and evaporator, vacuumed and charged unit to proper levels. Unit is holding charge and is cooling. No signs of leaks, issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/01/2021
Arrived at customers location to install lid lock. Running air codes before labor just to double check also receive an error code for long drain. After installing lid lock and trying to run calibration units Drain pump would turn on and stay running not allowing me to run any further tests or diagnostic. Replace drain pump to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 10/01/2021
Inspection of unit showed error code for motor fault. Service pointer In regards to this issue stating actuator needed to be replaced. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 10/01/2021
Installed component, tested after installation. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5NDXZS2
Near Corpus Christi, TX 78412
Adam
Job Details: 10/01/2021
Customer complaint of unit no longer making ice. Customer states problem started to happen right after changing water filter. There is a service pointer in regards to proper installation of filter in order for unit to function correctly. Reposition filter water is now flowing issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 10/01/2021
Inspection of unit shows Tab on door switch had broken off. Replaced switch tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 10/01/2021
Installed grid cutter, issue resolved.
We serviced a
WHIRLPOOL WHIRLPOOL
Model n/a
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/30/2021
Complaint of not washing. Checked unit for errors, found no error codes. Unit had loose connection. Ran diagnostics testing to check unit, unit is functioning as designed. Found no issues with unit. Total bill due is 123.41 for sc.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near Schertz, TX 78108
Zachary
Job Details: 09/30/2021
Checked OTR MW, found unit to still be in warranty under entitlements ELW 1 year extended warranty. Light indeed would not turn off. Tested factory bulb instead of bulb customer tried to install. They had an incandescent which is what WP recommends. Still no change with factory bulb. Replaced microcomputer and tested again. MW is now working as designed.; used 1 8206232A (Bulb) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/30/2021
Tested unit. Found Fill line blocked up with hard water minerals. Causing water to spray during fill cycle. Cleared blockage. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/30/2021
Consoling was unit not draining properly. Tested unit. Drain pump is good. Good spin. No stored error codes. Found drain hose too far into drain causing siphon. Fixed hose. No further issues. Unit is working properly. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIO338HSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/30/2021
Tested unit. No issues with unit. Issue caused by no water to unit. Advised customer to fix water issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Sebastian
Job Details: 09/30/2021
Found that the heater assembly was working as designed motor sounds good unit is in overall good condition did however find a customer is using pods and no rinse aid explain the usage of rinse aid to them in the nature of the pods releasing all the chemicals in one shot which does not give a good wash performance expressed that they fill unit up with rinse aid and monitor the dispenser to make sure its not dumping all out if they fill up the rinse aid run a few washes in fine at the dispensary is already empty before two months of use and they must have the dispenser replaced.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near San Antonio, TX 78254
Sebastian
Job Details: 09/30/2021
Found that the unit had a frozen screen on arrival it was acting like it was baking although It was doing nothing, Showed customer where the breaker boxes to cut off power to unit after doing so the unit started working appropriately in testing however I did have the unit lag out on me again at least on one occasion going through with console replacement part has already been ordered. Unit was purchased with home care of it picture of closing date attached
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Replaced door latch. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Customer stated door is not sealing right foundation to be that door hinge does not have washer to level it out. Ordering washers to fix issue.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Kerrville, TX 78028
Colton B.
Job Details: 09/30/2021
Customer called about dishwasher not draining. Tested unit and unit drained without a problem. Valve on drain hose checked out good. Adjusted drain hose a small amount but ultimately could be a plumbing issue. Unit draining fine when we left.
We serviced a
WHIRLPOOL REFRIGERATORN
Model WRF767SDHZ01
Near San Antonio, TX 78249
Sebastian
Job Details: 09/30/2021
#7169 Found that the freezer light was bad again on the unit this is the second time we have changed it out this time when I changed it I put dielectric grease inside the connection and on the outside of the connection this is something Ive been instructed to do by tech line in the past
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/30/2021
Technical Service Pointer #: W10878790 Cooking Products Action Required: Informational or Mandatory. Amanda and Whirlpool Gas Freestanding Range. Possible Concern: Oven Door Glass is loose. Correction: Order and install door bracket kit #W10883496. Kit will contain 2 mounting brackets and instructions. This service pointer was a development with this model I was unaware of on my previous visit. I have ordered the bracket kit. I called our customer to explained. I have set the appointment for earliest available. Please see if we can fit this in at a earlier date.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78216
Sebastian
Job Details: 09/30/2021
Found that all aspects of unit were working unit had ice in it at the time of arrival call tech line to verify any hidden issues that I might be missing here found that unit is hooked up to an auxiliary pump that is not compatible with the unit tech line expressed that this is very important and can cause flooding tech line would like me to change out auxiliary pump explain to customer that they would also need to have a plumber change out the fitting at the sink after we are done to ensure proper installation has the tube will not fit onto the small fitting under the sink with a new pump.
We serviced a
WHIRLPOOL WASHER
Model WTW5800BC0
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Customer stated the washer was making real bad noise and spin found it should be tub seal and gear case.