We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Colton B.
Job Details: 10/05/2021
Issue was a loud noise and burning smell. Finding that the belt had slipped off and burned through the shield. Ordering new shield and pulley to resolve issue.;
We serviced a
UNKNOWN VENTHOODS
Model UXT4030ADB2
Near San Antonio, TX 78219
Chris S.
Job Details: 10/05/2021
Upon arrival customer stated they dont need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near San Antonio, TX 78221
Chris S.
Job Details: 10/05/2021
Replaced bracket tested water dispenser everything working properly.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW
Near San Antonio, TX 78201
Sebastian
Job Details: 10/05/2021
Found that the unit is not throwing he has full 240 V found that I am losing my circuit somewhere up at the front. Verified through the service manual test for no heating says go from terminal a on the timer through to the heater in test for resistance manual calls for at least 20 ohms of resistance did not see enough resistance theyre only .1 was observed Verified all connections look good ordering timer to resolve issue;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near San Antonio, TX 78229
Sebastian
Job Details: 10/05/2021
Found that the compressor was running on arrival compressor is being fed proper voltage 120 V amperage on the unit was a little bit high a little over one amp compressor feel slightly warm but not burning technically its testing good at the moment but it is not pushing refrigerant cannot tell if we have a refrigerant leak or if its just seized up compressor is definitely running so it should be pushing refrigerant to form a frost pattern but that is not happening.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/05/2021
Installed new control. Tested unit. Unit fills then shuts off at correct water level. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 10/05/2021
Changed out latch and unit is still not doing what he needs to do the consul appears to be checking good ordering control;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Cibolo, TX 78108
Zachary
Job Details: 10/05/2021
Checked refrigerator, found that wires on base of freezer door were spliced from regular ware. Have seen this issue before, causing ice maker to not work.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78212
Chris S.
Job Details: 10/05/2021
Customer stated that dryer was not heating. Found issue to be heating element. Replaced element tested unit everything working properly
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430IM
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/05/2021
Actual Model Number: JMW2430IM02 . Our customers unit is completely black screen and they have not yet had a licensed electrician check the home. I shutdown the circuit breaker for one minute to reboot and it was still black screen. I removed the unit 1/4 of the way out of the cabinetry and the UI light up. We obviously have a loose wire likely from a faulty installation. I went into diagnostics and received no error codes. I fully pulled it out of the cabinet to access the source of the loose wire. I found that the 240 VAC outlet is loose and not mounted. I also found that the power cord has electric tape insulating an exposed ground wire. As soon as the unit is pushed 90 % into the cabinet the power cord stops making contact with the outlet because it is loose. And not mounted. It appears the recess in the drywall and separating was created to fit this oven or the previous oven into the cabinet. This unit could be to deep for the current unit to fit in with a properly mounted 240 VAC outlet. This unit is fully functional if removed from the cabinet. I showed our customer pictures of and directly some of my concerns about the power cord and the outlet. He requested I leave it unplugged for safety reasons. He will have a licensed electrician correct the problems. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78209
Chris S.
Job Details: 10/05/2021
Customer stated that refrigerator was turning off and on by itself and the numbers are going crazy on the control board. Found this should be control board, ordering control board.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Douglas H.
Job Details: 10/05/2021
Last trip found lower harness needed to be replaced due to broken wires. Replaced harness and upon testing found the drain pump not activating. Ordering drain pump to resolve the issue. Will return with gearcase incase its needed. Couldnt verify if gear case needed yet. Forced through to get taken care of. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 10/05/2021
Replaced freezer door as per last technicians went into diagnostics and verified everything working as it should
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 10/05/2021
Found that the customers pump was failing was able to make repair by changing out pump and motor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 10/05/2021
Icemaker appears to have proper power fed to a proper temperature and there are cubes in the tray unit does not want to actuate or twist the tray to dump ice test but it does not appear to be making unit function ordering icemaker part on back order;
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Schertz, TX 78108
Zachary
Job Details: 10/05/2021
Checked washer, issue is washer moving around and tub assembly bouncing back forth. Could not replicate during diagnostic cycle without clothes. Found error code F8E1- long fill. Old error valve working good. Did manual test compressing dampers and they were bad. Replaced dampers. Tested and washer is now working as designed, no other issues or error codes found.
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Kerrville, TX 78028
Colton B.
Job Details: 10/05/2021
Issue was a faded and sometimes blank display. Unit needs a new display. Ordering and rescheduling.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 10/05/2021
Issue was unit stopping and a warm control. Unit performing well while we were in home, no error codes. Customer will try a load and if it happens again he will let us know. If issue persists please send me back with a control (W11189137).
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78240
Sebastian
Job Details: 10/05/2021
Unit did not have any error codes I believe customer might have been loading it incorrectly loaded unit with customer to show how to use unit properly watch the unit make its wash and then send it to spin manually verify that the unit should not be off-balance then I said the unit to do a rinse and spin so that the customer and then dry the clothing. Customer instruct
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/05/2021
Tried plugging in unit to test issues. Plug shorted out and damaged plug and outlet. Installed new controls for upper and lower ovens installed new door latch. Could not test unit due to electrical issues. Customer will contact electrician to repair electrical. Will contact if oven not working. te.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/05/2021
Our customer is having problems with the ice dispensing. It will get bunched up then at times it will explode out. It also seems to happen when switching between cubed and crushed. Our customer also had a couple days in which the unit would not produce ice and would not dispense water. I tested the dispense of ice and water and inspected the components including the solenoid that changes the arm between crushed and cubed. This unit is functioning as designed. I explained to our customer that it is indeed not the best design but that it is dispensing as designed and that I cannot change design. I went into diagnostics and checked all components related to ice and water dispense. All loads passed. I did find that our customer had recently changed out the filter with a clone filter. I explained why we do not want to use the clone filters. The clone filter did indeed damage the water filter housing. I was unable to put their bypass cap in. This will need to be replaced. I also provided instructions on the proper filter and where and how to acquire. According to our customer the two days that the unit did not make ice or dispense water was before the filter was changed. I have rescheduled the parts we already have on hand as a contingency for any new developments between now and our next visit.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/05/2021
Replaced console and issue was resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/05/2021
Our customer had a third part inspector claim the oven was not heating to temperature on a 350 degree test. I went into diagnostics and found no errors. I also found that the bake was calibrated at -20 degrees F. If the inspector knew anything about the appliance he would have easily found this. I recalibrated the unit and used my weighted thermocouple to check the temperatures at 350 degrees F. The unit reached temperature. Picture included. I also ran the temperature up to 425 degrees F. Picture included. This unit is fully functioning as designed now due to the corrected calibration. Customer Instruct.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/05/2021
Replaced tub shield.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/05/2021
I found that the water filter housing was gushing water when removed. I also found that the water pressure is to high. Im ordering a new reservoir with water filter housing, water tube and pressure regulator. I will replace the housing then test to see if we need to put the regulator in. Parts ordered.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/05/2021
Console is not working.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/05/2021
Customer stated unit showed error code F0E7, checked for errors, no error codes stored. Per Service pointer W11564098 Rev A issue is that unit needs to be connected to the WiFi to resolve issue. Recalibrated unit. Provided customer with Whirlpool provisions number. No issues further at this point
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB4
Near Selma, TX 78154
Chris S.
Job Details: 10/05/2021
Replaced main harness. Tested unit everything working properly lights work fan works and microwave heating up.
We serviced a
WHIRLPOOL WALLOVEN
Model WOD77EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/05/2021
Replaced fault console and blower motor. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/05/2021
Error code indicated vent motor. Ordering vent motor as a precaution.
We serviced a
WHIRLPOOL DRYER
Model MED6500FW2
Near Comfort, TX 78013
Colton B.
Job Details: 10/05/2021
Issue was a squeaking noise. Replaced dryer repair kit to resolve that issue. When reassembling unit the door switch got broken. Bypassed door switch so customer could use unit while we wait on a new door switch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/05/2021
Our customer has had a problem with ice dispensing. I checked the dispense and the auger motor is not moving at all. I removed the control panel and checked the direct current with ice paddle at the main control is putting out 108 VDC and it should be putting out 130 to 140 VDC. I called Whirlpool Tech Line and spoke with Adrian. We confirmed the need for a new main control. He suggested looking at the wiring of the auger motor and suggested changing that out as well since we made a molting issue previously. I removed the auger motor to inspect. SR# 7731549666. I removed the auger motor and there is evidence of the auger motor rusting from the previous ice molting. I checked the resistance of the motor and it read 203 ohms of resistance. The motor is electrically sound but had built up considerable rust from the previous molting problem. As the Senior Tech I can suggests we should change this out.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Boerne, TX 78006
Colton B.
Job Details: 10/05/2021
Issue was dryer stopping prematurely. Finding issue to be a faulty control, ordering a new one and rescheduling for the 19th
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW
Near Universal City, TX 78148
Chris S.
Job Details: 10/05/2021
Try to change out gear case but couldnt get agitation screw out of agitator. have to break agitator to get gearcase out. Ordering screw and agitator.; rqstng P&A on 1 W10752187 (screw) and 1 W10752283 (washplate)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/05/2021
Complaint is back left burner will not ignite intermittently. Tested unit. Could not duplicate issue. Back left burner is working properly. Called tech line. Retested unit. Burner now having issues sporadicly. Will need to replace burner head and valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/05/2021
Customer unit not washing. Issue was water was not turned under sink. Unit works as should and has no further issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Colton B.
Job Details: 10/05/2021
Only have the rail for one side of the unit. Reordering the other rail and returning Saturday.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/05/2021
Customer had issue with loud hissing sound. We ran a diagnostics test and it revealed no error codes. Could not replicate issue. Noticed drain tube not secured and used wire ties to secure. Asked customer if issue persists to record issue. ; used 1 WP8567668 ( Wire tie) from stock
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Jim G.
Job Details: 10/05/2021
Unfortunately the harness was not the right size however I was able to repair the wire and simply replace the recirculation pump. Issue is resolved. Collected payment.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Universal City, TX 78148
Chris S.
Job Details: 10/05/2021
Replaced motor, capacitor, shifter, and belt. Tested unit everything working properly. Customer happy with repair and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78266
Zachary
Job Details: 10/05/2021
Checked refrigerator, issue is chest freezer ice maker not making ice. Found arm popped up in off position. Jumped ice maker and tested full harvest, all checked good. Ice maker is working as designed. Installed tie-wire on harness. Showed customer how to turn on and off both FC & RC ice maker for if they go on vacation. No other issues or error codes found. Refrigerator is working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 10/05/2021
Checked washer, no error codes and test cycle performed all functions properly. Called WP tech line and spoke with Leo same SR# 7731739663. Came to the conclusion that washer is working as designed. Unless customer can show us video or pictures of issue we are unable to determine any issues. Spoke with customer from what she explained LF (low flow) was still present after I left last time. As required she did get hoses replaced and that fixed LF issue. After installers left is when towels were soaked. Upon further examination I checked consumer settings, heavy duty and quick wash were set to no spin. Most likely installers messed with settings. Issue solved. Showed customer all settings to watch to prevent issue in the future. Washer is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78218
Zachary
Job Details: 10/05/2021
Replaced thermostat and tested dryer, element is now heating in both timed dry and sensor dry. Dryer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78414
Adam
Job Details: 10/05/2021
Sr#7731917430. Customer complaint of same issue as last time. Back of the freezer wall starting to cover with ice and refrigerator section slowly losing temperature. Call tech line to troubleshoot ran several different tests determined replacing jazz board would correct the issue. SR number above. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Corpus Christi, TX 78410
John L.
Job Details: 10/05/2021
Installed valve, re-calibrated unit. Issue on this unit has been resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Corpus Christi, TX 78410
John L.
Job Details: 10/05/2021
Installed panel, tested after installation. Unit has regained all functions and issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 10/05/2021
Customer complaint of ice maker no longer producing. Testing icemaker and all functions result in failure to harvest. All other functions work water and heat just will not harvest. Replace icemaker to resolve issue
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 10/05/2021
The customer said it wasnt heating. I turned the appliance on timed dry and different settings, its getting plenty hot and has good airflow. May have been user error, the appliance is heating and working normal.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Portland, TX 78374
John L.
Job Details: 10/05/2021
Installed component, tested. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Corpus Christi, TX 78404
John L.
Job Details: 10/05/2021
Installed components, unit is now running and has begun to cool. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 10/05/2021
Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Portland, TX 78374
Michael
Job Details: 10/05/2021
The dryer was making a screeching noise. Removed the front panel and drum, found the idler wheel was starting to lock up. Installed dryer kit, put the appliance back together, turned the appliance on, the appliance is no longer making the noise and heating properly.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78410
Adam
Job Details: 10/05/2021
Installed components Tested unit issue resolved
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Port Aransas, TX 78373
John L.
Job Details: 10/05/2021
Called Techline and spoke with Travis explained issues customer is having with unit. Techline asked if unit was currently functioning. Explained yes, also no codes found on unit. Techline wanted to run component tests. Unit had no issues. unable to replicate issue, Techline suggests if no codes on unit and all components function issue may be with wiring within complex and maybe disrupting appliance functionality.File #7731914001
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Corpus Christi, TX 78408
Michael
Job Details: 10/05/2021
Not cooling per customer. Temperature in the RC 58 degrees and 38 in the FC. Found the evaporator fan wasnt working. Installed new one, the fan and appliance are working normal
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Taft, TX 78390
Michael
Job Details: 10/05/2021
The display and the oven wont come on per customer. I pulled the appliance out and checked the terminal block, all is in good condition. Unplugged the appliance and installed the new control, plugged the appliance in and the control powered on. Preheated the oven, the oven and top elements are working normal
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
John L.
Job Details: 10/05/2021
Installed evaporator, vacuumed and charged unit. Unit holding and cooling. Issue has been resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78412
Jim
Job Details: 10/05/2021
Customer states that dryer was not cutting off. Check timer movement, timer not moving. Replace timer. Test, dryer working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78411
Jim
Job Details: 10/05/2021
Customer states that dryer does not spin. Open dryer up, find motor pulley broken. Idler pulley bent. Order idler pulley , and motor pulley . Belt also frayed on edges, so order belt . Please reschedule when parts arrive. Customer prefers Tuesday, so please reschedule for next Tuesday.;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78410
Jim
Job Details: 10/05/2021
Door has dent and possible bend in bottom. (See pics). Replace front panel and test. Dishwasher running as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near Port O'Connor, TX 77982
Michael
Job Details: 10/04/2021
Ordered the control panel
We serviced a
AMANA DISHWASHER
Model ABD1400AGW1
Near Robstown, TX 78380
John L.
Job Details: 10/04/2021
Inspected unit, put unit into diagnostic mode. No codes on unit, allowed unit to go through diagnostic test. Noticed a few issues with unit. Issue with pump motor sounds like its grinding. Also water flowing through drain hose, Will need to replace drain hose to resolve this issue and Motor pump assembly. Also float is not sitting properly that will also need to be replaced.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Port Lavaca, TX 77979
Michael
Job Details: 10/04/2021
The appliance will not power on, I was able to get into diagnostics, no error codes were stored, but it wouldnt allow be to do anything else. I was able to power it off but it wont power back on, confirmed the console and ACU are needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC
Near Portland, TX 78374
John L.
Job Details: 10/04/2021
Inspected unit, did not make any noises out of the ordinary. All noises from unit were just those unit normally makes through use. Checked out components of unit, all working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Port Lavaca, TX 77979
John L.
Job Details: 10/04/2021
Install dryer onto unit, vacuumed and charge lines. Unit held vacuum, charged with 4.15 ounces of refrigerant. Unit leveled off, and pressures are good. Advise customer to keep an eye on unit for any changes. The issue at this time is resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 10/04/2021
Inspected unit, ran diagnostics. No codes, customer states that unit will stop running during wash or rinse cycles. Tested for issues with components, all components working. Possible board issue, ordering and replacing board to resolve issues also ordering valves.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEZ00
Near Port Aransas, TX 78373
John L.
Job Details: 10/04/2021
Inspected unit, found issue to be with water tube to icemaker. Made adjustments to tube and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Corpus Christi, TX 78411
Adam
Job Details: 10/04/2021
Installed components Ran quick test cycle tested unit issue resolved.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kingsville, TX 78363
Adam
Job Details: 10/04/2021
Customer complaint of unit just stopped working. Inspection of unit shows that it is receiving voltage but control not responding. Unable to run proper diagnostics. Will need to replace control board HMI drain pump lid lock and strike to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/04/2021
Upon arrival resident at apartment stated that the unit works perfectly fine.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78240
Colton B.
Job Details: 10/04/2021
Issue was a popping noise on agitate and a loud spin. Found some oil around the pulley, indicating that the gearcase is starting to go bad. This is resulting in the popping noise. Ordering new gearcase and pulley to resolve issue.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 10/04/2021
Replaced burner tops tested unit everything working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X180W00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/04/2021
Returned to replace defrost sensor. The evaporator was frozen so used steamers to defrost the evaporator. Replaced defrost sensor. Job complete
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/04/2021
Tested unit. Found relay on control stuck. Replaced control. No further issues. Job complete.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/04/2021
Authorization UZ8PDZ8APL1 Actual Model Number is WVU37UC0FS1. Our customer is having problems with cold air coming down from the venting system and is concerned that there may be a part missing from the builders installation. I found that indeed the damper hood is missing from the top of the unit. Pictures included. I counseled with DH. Because this part came with the unit. I can provide the part number to the customer and the builder but they will need to order and have the original installer correct the problem. The vent system must have a damper. If roof or wall cap has a damper, do not use damper supplied with the range hood. I asked our customer if this was the case with their homes venting system and they told me it is not. Therefore the damper hood should be installed. I called and informed the builder and our customer. Part Number# WPW10291572
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/04/2021
Issue was no cool and a faulty ice door. Replaced inverter, unit will start cooling now. Replaced ice door motor. Flap will open a little but will not open all the way. Motor is binding. Reordering motor to resolve issue, will call customer when it gets in for scheduling.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78250
Colton B.
Job Details: 10/04/2021
Issue was a creaking suspension. Replaced suspension to resolve issue, unit now runs quietly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/04/2021
Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/04/2021
I called our customer but they explained to me that the handle was already repaired by the builder and they do not currently need service.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Colton B.
Job Details: 10/04/2021
Issue was long dry times. Unit is heating and spinning. Airflow out of the back of the unit seems good as well. Found a lot of lint in wall vent. Recommended that customer have vent cleaning and then check dry times.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Zachary
Job Details: 10/04/2021
Checked ice maker, customer complaint is how ice maker dispenses. Lags and additional cubes get stopped up in chute after suing and you have to clear it every so often if this happens. Also, displeased with overall design of icemaker and dispenser as a whole. Tough to get bin out sometimes and ice cubes fall all over floor. Gave them escalations to call since it is working as designed. Pulled icemaker out to double check everything and found funnel almost frozen up which would have caused issues. Fixed that and installed tie-wire to prevent issue in the future. Refrigerator is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/04/2021
Our customer is having problems with the unit not washing. I found that the water was not turned on under the sink. I turned the unit on and it is now functioning as designed. It fills, washes and drains. I spoke with our customer about rinse aid to help with drying of the dishes. I looped up the drain hose and secured with a zip tie WPW10339879; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78222
Chris S.
Job Details: 10/04/2021
Customer stated the dryer had metal shavings kind of on their clothes. Couldnt find any on the drum. Ordering drum because drum looks warped . Part is psp item.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/04/2021
Our customer is experiencing display flickering. We were able to replicate. In diagnostics I retrieved error code F2E1 Stuck/Shorted Key. This unit will need a new key pad to start the service procedures, possibly a harness and possibly a UI control. Parts ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near San Antonio, TX 78232
Jim G.
Job Details: 10/04/2021
Seal on ice door was warped. Replacing ice door.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78221
Chris S.
Job Details: 10/04/2021
Customer stated that washer still off balance. Ive tried fixing the legs checking washer with leveler and its good suspension is good. Im ordering gearcase because had a previous job had same issue and it ended up being the gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/04/2021
Educated customer on how to fix issue of dirty water and how to change out the filter on unit. Educated customer on functions of unit as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78223
Chris S.
Job Details: 10/04/2021
Customer stated that refrigerator was leaking. Found issue to be valve cracked. Ordering parts and customer also said fridge door makes popping noise. Found issue to be hinge.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
Zachary
Job Details: 10/04/2021
Checked OTR MW, issue is door wont close properly unless you left on it and then push. Checked hinges, bottom one looks fine, top looks slightly bent up where door sets in. Tried bending back straight. Little bit of change with door back on. Ordering new door to potentially resolve issue since hinges are not serviceable.
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWS1
Near Shavano Park, TX 78231
Jim G.
Job Details: 10/04/2021
Issue appears to be have been resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ3
Near San Antonio, TX 78259
Zachary
Job Details: 10/04/2021
Checked OTR MW, issue is range light has burnt out. Replaced bulb to find I had a defective bulb in truck stock. Used another TS bulb and tested OTR MW is now working as designed. No other issues or error codes found.; used 1 8206232A (Bulbs) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 10/04/2021
Replaced module. Issue is resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78217
Zachary
Job Details: 10/04/2021
Checked dryer, issue is it is not drying. Checked no heat on sensor dry but works on timed dry. Ordering thermostat to resolve issue and timer as contingency.
We serviced a
LG WASHER
Model WM8000HVA
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/04/2021
Our customer has been having a grinding sound. I have identified two abnormal sounds. One the drain pump and second the motor conducts a pulsating sound during low and high spin. The drain pump is working but is slowly failing due to wear and tear. I ran through diagnostics isolating the loads with the panels removed. The excessive noise is coming from the drain pump during drain and low and high spin. The drain pump will need to be rebuilt with new parts.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78233
Zachary
Job Details: 10/04/2021
Checked range, customer said range is not hitting target temp. Checked ohm reading on oven sensor according to tech sheet and it failed. Replaced and tested again. New sensor passed. Replaced sensor and put unit back together. Tested range and would not reach target temp of 350 when testing, but is now heating unlike before called tech line and spoke with Bruce. Checked elements and voltage going to them. F3E0 was present from me replacing sensor. Deleted error. Range is now working as designed, no other issues or error codes found. Bruce SR# 7731900149
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430WS00
Near San Antonio, TX 78209
Chris S.
Job Details: 10/04/2021
Customer stated that oven Haden been working since COVID started. She did hard reset and wanted me to test unit and see if everything working properly. Tested unit everything working properly.
We serviced a
SAMSUNG WASHER
Model WF448AAP/XAA
Near San Antonio, TX 78230
Jim G.
Job Details: 10/04/2021
Unit had error codes D which indicates a drain issue and a 22 which is an oversuds condition. I verified a clogged drain. I was able to clear filter. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Colton B.
Job Details: 10/04/2021
Replaced light switch in freezer, tested good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/04/2021
Our customer is having a problem with the WiFI not hooking up and linking with the app. They have used tech support with Whirlpool with no success. I entered diagnostics and received error code FCE3 with varying dates of 2018 (initial) and August and September 2021. Our customer had had some power surges around this tIme that likely damaged the antenna or console. I spoke with Brian, Senior Technician at Whirlpool. We will change the antenna and test. Ordering console as a contingency.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78218
Chris S.
Job Details: 10/04/2021
Customer stated that dishwasher were not clean. Found issue to be motor wouldnt turn on. Replaced motor sump tested unit everything working properly. Yes to survey.