Near Stockdale, TX 78160
S. L.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 "Did find per existing scratch on handle that was not caused by service visit, advised customer of this took took picture Installed hose with check valve installed air gap tested all operations normal. Customer claims dishes not drying explained to use rinse aid and plastics will never dry. Customer not happy with answer ran service cycle and heater works and no errors called tech line spoke to Andrew SR number 726825246 he agreed nothing elee we can do unit working correctly. Customer refuses to sign for work done called Trade Partners spoke to Nancy sr number 7726741300 advised her that customer situation so it is documented that unit has been repaired and working correctly according to myself and tech line. Job complete"
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW5000DW1 "Last tech found faulty drain pump. Replaced drain pump to resolve the issue. Unit performing as designed now. No further issues at this point. Educated customer on proper use of unit (cleaning, soap usage, etc). Customer declined email."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Butch 'Sr# 7726818306 determined issue lies with ice maker where the water enters the tray. The funnel was frozen over but the water line was not. Cleared obstruction. Issue resolved. Used wire to secure valve. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Converse, TX 78109
Devon F.
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit wouldn’t start. tested start switch test failed ordering new start switch to resolve issue.; ordrng 1 WPW10446920 (switch-pts)
Near , TX 78015
Douglas H.
Job Details: 01/07/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Unit is double oven, control panel is programmed for the upper oven. Calling techline to see if there is a way to reprogram unit for both ovens. Spoke with Kurt. He walked me through how to reprogram UI. Couldn’t reprogram properly. Stated to replace UI. Ordering UI to resolve the issue. ; ordrng 1 W11297709 (console)"
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 Called techline about issue. Sr 7726654513. No detergent buildup. No blockages in drain line. Found shipping bolt was left in. Removed bolt. Ran test cycle. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 01/07/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Need impeller nut for auger motor. Could not remove from old motor.; ordrng 1 WP63052-2 (IMPELLER)
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
DRYER WHIRLPOOL WFW5090JW0 "Customer complaint is that the dryer does not heat up. Verified bad heating element. Customer is working with company who provided the unit in the home to get a replacement. If the customer calls us, need to order heating element and thermostat for this unit."
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found bad thermal cut off and fuse replaced both ran dryer no issues. Good heat coming from dryer. Job complete.
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW5090JW0 "Customer states that the unit will stop advancing when there is 8 minutes left in the wash cycle. Problem has been verified. Problem lies with the UI. Need to order a new UI. W11306664 Customer is working with seller of the home to get a new washer and dryer. If customer calls us, need to order the UI."
Near San Antonio, TX 78223
Steven G.
Job Details: 01/07/2020
WASHER MAYTAG MHWE300VW11 "Checked washer found control board just beeps when trying to start will need user interface, Estimate 270.04 and 60.00 labor ; ordrng 1 WPW10248064 (cntrl-elec)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced bracket and control. Control is not operating. When removing the deli drawer, found the wiring harness for the control to be frozen inside the ice block in the bottom of the compartment. Need to order wiring harness. Unable to replace the drain extension due to it not reaching the drain pan. Need to order drain extension for this unit. Requesting p and a for additional parts.; rqstng P&A on 1 W11084807 (extension) and 1 W11170612 (harns-wire)"
Near San Antonio, TX 78210
Steven G.
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDTE304DPA0 "Checked dishwasher found fault code for bad user interface ordered, part 270 and labor 60.00; ordrng 1 W10473845 (panel-cntl)"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: installer would not connect gas line due to missing screws. Also found tube regulator a slightly bent more than usual. Replaced regulator and screws. Unit good. Informed customer of survey.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Checked refrigerator found temperature not set properly in settings changed setting per diagnostics. Temperatures began to normalize. Job complete.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/07/2020
DRYER AMANA NED4655EW1 Replaced thermal cut off and fuse ran dryer no issues with heating. Spoke to customer about proper airflow through drier. Job complete.
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KFC022EVBL4 "Issue unit ,asking noise when dispensing water. Found faulty water valve. And bad filter housing water valve. Wpw10420083 89.00 w11346623 housing. Service fee collected. Told costumer p&l do after repair. ; ordrng 1 Wpw10420083 (valve) and 1 w11346623"
Near San Antonio, TX 78218
Steven G.
Job Details: 01/07/2020
DRYER WHIRLPOOL MEDC400VW0 "Checked dryer found unit not starting, found broken door switch, replaced switch checked operation unit working normal again ; used 1 WP3406107 (SWITCH DOOR) from stock"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 Cust. Needs to reschedule for wed. Am appt.; schdld next appmnt for 1/8 WED !
Near San Antonio, TX 78218
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "Checked refrigerator found ice maker not making ice all the time, went over with diagnostics with tech line, found bad ice maker replaced checked operation unit working normal now"
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
DRYER MAYTAG MEDB835DW4 Issue unit will turn off while starting cycle. Got a f4e3. Restricted air flow. Found exhaust outlet to be cover not letting air out fix that issue and now unit working fine. No other issues. Job complete
Near San Antonio, TX 78209
Steven G.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW5000DW2 "Checked washer found bad control board,; ordrng 1 W11116590 (CONTROL )"
Near Kirby, TX 78219
Steven G.
Job Details: 01/07/2020
MICROWAVE OVEN WHIRLPOOL MMV5100AAW "Checked microwave found unit dead no operation, found bad fuse replaced ran unit everything checks ok, customer does not have email, please send copy of receipt ; used 1 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Unit upper rack falls down. Found stops missing. Installed both stops to resolve the issue. Customer also stated unit not drying properly. Advised of importance of rinseaid and educated customer on how unit works. Ran diagnostics to ensure unit functioning properly. Unit not heating. Found issue to be broken heater. Ordering heater to resolve the issue. ; ordrng 1 W10518394 (heater)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found unit not cooling properly, found compressor coming on for a minute than cutting off, replaced bad overload and relay compressor is running properly now ; used 1 W10590083 (CAPACITOR ), and 1 WPW10448874 (START DEVICE) from stock"
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Shelf glass shattered. Visibly damaged. Ordered replacement.; ordrng 1 WPW10709163 (SHELF GLASS)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Checked refrigerator found unit making ice just won’t dispense found gear in ice bucket got out place, adjusted tightened screws checked operation unit is working properly now"
Near San Antonio, TX 78245
Christian G.
Job Details: 01/07/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: oven resets time and date randomly. Reset during bake. Voltage tested good. Found F6E0 error code. Cleared error codes. Reset unit to favorite settings through diagnostics. Tested bake and broil elements to see if unit reset. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW4 Issue is washer leaking found faulty water valve ordering new part ; ordrng 1 W10758828 (valve)
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/07/2020
DRYER MAYTAG MEDB835DW Unit had a little wear on it from rough handling but operated properly. Had no faults and no issues.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/07/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Issue stated by customer: oven does not keep proper time/date. Customer states UI was replaced previously and entire unit was replaced. Ordering Control.; ordrng 1 W11261165 (cntrl-elec)
Near Schertz, TX 78108
Devon F.
Job Details: 01/07/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "Customer complaint was unit would not make tones when operating unit, reset unit and instructed cus to reset unit every couple days, unit is operating as designed."
Near San Antonio, TX 78259
Devon F.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit oven light doesn’t cut on replaced light socket to resolve issue.
Near Shavano Park, TX 78230
Ivan B.
Job Details: 01/07/2020
DISHWASHER KITCHEN AID KUDS50FVBL3 Checked dishwasher. Dishwasher getting no power. Outlet is pushing correct volts. Ordered control and console. Customer prefers appointment from 2-5; rqstng P&A on 1 W10208674 (ELEC CONTROL) and 1 W10249999 (CONSOLE ASSEMBLY )
Near San Antonio, TX 78212
Christian G.
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Issue stated by customer: water was leaking from filter, cust. replaced filter and water was flowing out while filter was being replaced. Unit will not make ice or dispense water now.; rqstng P&A on 1 W10151248 (bin-crush) and 1 W10645131 (reservoir) and 1 WPW10121140 (housing)"
Near San Antonio, TX 78213
Ivan B.
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Checked dishwasher. Dishwasher not starting. Console not taking any commands. Outlet is fine and pushing correct volts. Ordered electronic control and console. Rescheduled for 1/11. ; ordrng 1 W11211890 (CONSOLE, GREY) and 1 W11227795 (ELEC CONTROL )"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 Corrected issue by reconnecting loose wires. Issue resolved. Unit tested properly. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 01/07/2020
BUILT-IN M/W JENN-AIR JMDFS24GS00 Found unit in proper working order. Customer was hearing cooling fan changing speeds. No further issues at this point. Yes to survey and leave behind.
Near Cibolo, TX 78108
Devon F.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint was unit would not clean dishes, ran diagnostics mode got error code F4E3 for motor fault ran automatic wash mode to monitor the motor, can’t here the motor during operation ordering new motor assembly to resolve issue.; ordrng 1 W11085683 (pump&motor)"
Near San Antonio, TX 78244
Jim G.
Job Details: 01/07/2020
DISHWASHER AMANA ADB1400AGW1 Verified issue due to garbage disposal unit drain stopper not being removed. Removed stopper. Issue resolved. Used tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/07/2020
OVEN ELECTRIC (D KITCHEN AID KODE300ESS04 "This call was sent in a COD templates but this is a new model with a purchase date of 20 December 2019. The client had received an error code numerous times of F1 E2 Oven User Interface failure. I could not get the appliance to go into diagnostics or display anything. The homes 240 VAC outlet is sound and the Control board to UI wire was reading the required 14 Volts DC. This would indicate that the UI needs to be replaced. However, there were some other unidentifiable error codes that the client had received. I have ordered other parts that might be needed as the Service Manual procedures indicate a possible need for new control boards and I have ordered additional parts that could be needed based of my recent experience. I will return to vendor all parts that are not needed.; ordrng 1 W10777216 (cntrl-elec) and 1 W10890576 (console) and 1 W11040195 (cntrl-elec) and 1 W11157220 (harns-wire) and 1 W11193915 (harns-wire) and 1 W11200130 (blowe
Near San Antonio, TX 78259
Devon F.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit display is not working ordering new unit display to resolve issue.; ordrng 1 W10887898 (cntrl-elec)
Near San Antonio, TX 78257
Devon F.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint was unit would dispense water slowly everything works good ordering new inlet valve to resolve issue.; ordrng 1 WPW10420083 (valve)
Near San Antonio, TX 78261
L
Job Details: 01/07/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit leaking water. Found drain clogged. In clogged drain. Water now draining properly. No other issues job complete
Near Bulverde, TX 78163
Jim G.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFG525S0HS0 Determined issue due to faulty hinges. Will order and return to repair. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4850HW0 "The client was complaining about clothes not drying and needing to be run twice to dry. I checked the temperature on high heat and it came in at 237 degrees F, on medium heat 201 degrees F. It’s a newer home so the venting should be fine. I have ordered a vent test kit to see if we have a problem with the venting. I did notice dark and white layers of lint which indicates not cleaning on each load. The last load was white. I stressed the importance of this to the client.; ordrng 1 8522199 (test kit)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/07/2020
COOKTOP GAS KITCHENAID KCGS356ESS00 Replaced burner cap. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Customer stated hearing noise when closing door. Found to be a normal noise, it is the door vacuuming shut. No issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78247
Jim G.
Job Details: 01/07/2020
DRYER WHIRLPOOL WED5000DW2 "Determined issue was due to faulty heater. Verified voltage to the heater but it is not responsive. Ordered parts. Will return to repair. ; ordrng 1 279838 (element,heater) and 1 WP3977767 (thrmst-fix)"
Near Odem, TX 78370
John L.
Job Details: 01/07/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, found issue to be with power to unit. No voltage from one leg, tried resetting breaker but still getting no voltage from leg. Issue with home wiring or breaker."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Customer complaint was unit would not heat last visit tech line diagnose bad micro switch this visit called tech line again they suggested replacing magnetron. Ordering new magnetron to resolve issue.; ordrng 1 8206232A (lamp 40 watt) and 1 WPW10693025 (magnetron)
Near Portland, TX 78374
John L.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW8040DW4 "F8E1 long fill, F3E2 inlet temperature. Ran manual test on valves, hot and cold valves do not function. Replaced valve with truck stock. Issue resolved.; used 1 W11220230 (VALVE) from stock"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JS48SEDUDW12 "The customer said it’s still leaking when the water dispenser is used. Removed the kick plate and checked the that was done previously, no leaks. The leak is coming from a different hose on the far left side, which has been chewed on by a mouse. Advised the customer there was no more I could do for this, would need to have someone move it out and leaned back where it could be worked on, no charge."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER MAYTAG MVWC565FW1 "Installed part ordered, the appliance powered on, calibrated and heard the the wash plate slipping. Removed the wash plate and hub, hub was stripped, replaced with one I had in truck stock, W10528947. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW0 "Installed parts ordered,calibrated and performed a diagnostics test, completed with no error codes, appliance is working normal"
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW4 Issue is washer leaking found faulty water valve ordering new part ; ordrng 1 W10758828 (valve)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed part ordered, the control was good, ran a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW0 Installedcomponents calibrated units ran verification cycle issues resolved.
Near Robstown, TX 78380
Adam
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW4616FW2 Install component calibrated unit ran verification issue resolved.
Near Rockport, TX 78382
John L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed components, tested after installation. No leak, issue resolved"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4815EW1 "The dryer powers on and then shuts off, it’s getting hot but doesn’t stay on, sounds like the motor is dragging and making a humming noise. Ordered parts to resolve issue.; ordrng 1 279816 (thermal cut off hi) and 1 279827 (motor!dryer) and 1 WP3977767 (thrmst-fix)"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Checked pressure on unit, received-20 low side and 50 on high. Inspected unit evaporator and rear for any signs of dye. No dye present on any welds or on evap or condenser. Called Techline spoke with Dave explained findings, Techline has determined that unit is unrepairable. Received file #7726821624"
Near Ingleside, TX 78362
John L.
Job Details: 01/07/2020
WASHER MAYTAG MHW6630HC0 "F8E1 valve failure, F5E2 lock failure. Ran test on ; ordrng 1 W10804741 (latch)"
Near Robstown, TX 78380
Adam
Job Details: 01/07/2020
MICROWAVE KITCHENAID KOCE500ESS06 Inspection of unit gave error code F9E0. Physical inspection shows wires are correct but cycling of the breaker has resolve this issue. Issue resolved
Near Tivoli, TX 77990
Michael
Job Details: 01/07/2020
WASHER WHIRLPOOL MHW6000XG2 "Found error code F6E1, cleared error code and put into diagnostics. The test wouldn’t activate, took top panel off and checked connections, all checks out, powered off and powered back on, gave same error code. Gave a quote for SC-parts -labor. The customer decided not to go through with it and paid for SC FEE"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Inspection of unit shows both right hand and left hand rails For left-hand pantry drawer not closing as they should. Replace door and rails to resolve issue. Have not scheduled return appointment due to no ETA on door. Advise customer when company has component in hand they would reach out and schedule return appointment. But if for some reason component was shipped directly to customer that she would have to contact Appliance care to schedule return appointment for installation left customer with all pertinent contact information.; ordrng 1 W10718057 (adapter) and 1 W10718058 (adapter) and 1 W10733259 (dor-fip ss)
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW85HEFW Inspection of unit shows no error code. But in the process of removing lid for unit It is apparent that a rodent/rodents are nesting inside unit. Advise customer that a rodent or infestation problem that causes damage to the unit is automatically void whirlpool will not pay to have the unit repaired fixed or replaced. Issue resolved
Near Radford, VA 24141
Uriah B.
Job Details: 01/07/2020
DISHWASHER MAYTAG MDB8989SHZ0 Replaced control and float switch. All checks ok at this time.
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/07/2020
WASHER WHIR WED8000DW3 "Replaced terminal block, blower wheel, motor. Still slight sound to the motor. Unsure at this time what is causing it. Cx to observe."
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Mullion had dislodged from mount. Reattached to mount. Door closes well now. All chekok.
Near Elliston, VA 24087
Uriah B.
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 Cx wanted to speak with husband before spending money to diagnose.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/07/2020
KITCHEN KITCHENAID KDPE334GPS0 "Replaced control, replaced float switch. Ran auto test cycle. All checks ok."
Near Radford, VA 24141
Uriah B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replacement thermistor not reading properly. Replaced thermistor with different thermistor. W10316760; used 1 W10316760 (THERMISTOR) from stock
Near Wytheville, VA 24382
Uriah B.
Job Details: 01/07/2020
M/W OTR UNKNOWN UMV1160CB6 "Bulb is always on and socket got fried a bit. Needs control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11106356 (cntrl-elec)"
Near Little Rock, AR 72204
Justin
Job Details: 01/07/2020
N/A N/A WED5300SQ0 "Unit is not coming on, got good power coming from wall outlet. Found bad thermal fuse, replaced with truck stock and tested to complete. ; used 1 WP3392519 (FUSE) from stock"
Near Little Rock, AR 72212
Justin
Job Details: 01/07/2020
WASHER MAYTAG MVWC465HW2 "F8E1 stored in unit, replaced bad water valve with truck stock W11210459. Ran unit through diagnostics, customer stated hot water was coming out very slow which would cause the washer to no go into a spin. Ran unit and test passed, no new codes popped up after changing out part. ; used 1 W11210459 (VALVE) from stock"
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/07/2020
SXS 25'&#03 WHIRLPOOL WRS555SIHZ00 Liner cracked in two places. See pictures. Cx also noted that the water is slow. Advised to check filter as the valve is working. 8212572. Liner sheet. SR7726819931Please allow tech to see repair part before going to job. Cx will need to be notified about how we are proceeding. ; ordrng 1 8212572 (repair kit)
Near Little Rock, AR 72211
Justin
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Called customer, she stated she does not need service. Call canceled."
Near Little Rock, AR 72207
Justin
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 "Unit not heating, element was not engaging. Changed out thermostat fix with heating element. Unit is working correctly. ; used 1 279838 (ELEMENT), and 1 WP3977767 (THERMOSTAT FIX ) from stock"
Near Little Rock, AR 72207
Justin
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Customer is going to call extending warranty company and get the call dispatched back to us with the correct information so we don’t have to charge her service call
Near North Little Rock, AR 72116
Justin
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 "Left side door by hinge is broken and will need to be replaced, will order hinge, lid and bearing for left side. Ran diagnostics found F7E9, ran calibration and diagnostics again fault did not come back. ; ordrng 1 W11168238 (bearing) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge)"
Near Little Rock, AR 72212
Justin
Job Details: 01/07/2020
ICEMAKER WHIRLPOOL KUIX535HPA00 Unit is cutting power off to unit due to the 1901A pump not working. Did this for automatic testing and during the regular ice making cycle. Unit still needs a filter for unit. ; ordrng 1 1901A (pump)
Near Bryant, AR 72022
Doug M.
Job Details: 01/07/2020
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for not drying, preformed service diagnostics found no error codes, found customer not using rinse aid, found hot water not hot enough to activate detergent,explained to customer to use rinse aid and to turn up hot water for better dry results,also explained to customer not rinse dishes before loading for better clean results,verified normal operation unit checks ok"
Near Little Rock, AR 72204
Justin
Job Details: 01/07/2020
WASHER WHIRLPOOL MVWC565FW1 "Control is shorting out, wall outlet is showing good. Will need to order new control board. Washer was delivered on the 22 of December 2018 is just out of warranty. Customer is calling Whirlpool to see if they will cover part. ; ordrng 1 W11162438 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed acu board per f6e2 error code, tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Inspected unit for not cooling found ,refrigerator temps average 48-50 degrees, freezer temps 3 , found damper door not opening to allow air flow from freezer , diagnosed to need damper control and jazz board ; ordrng 1 WPW10594330 (control)"
Near Benton, AR 72019
Doug M.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HC0 Customer needed to be rescheduled to Friday; schdld next appmnt for 1/10 FRI !
Near Little Rock, AR 72206
Doug M.
Job Details: 01/07/2020
LAUNDRY AMANA NTW4516FW1 "Replaced capacitor due to short, tested unit found basket would not turn performed service diagnostics found f7e6 error code motor control system fault checked connections at j2 connector checked ok found shorted motor circuit on main control board diagnosed to need main control ; ordrng 1 W11124710 (cntrl-elec)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 01/06/2020
COOKTOP GAS WHIRLPOOL WCG51US0DS00 Issue is the right rear burner is not releasing gas to ignite. Ordering parts to resolve issue. ; ordrng 1 W10566289 (tubing-gas) and 1 W10597159 (holder-orf) and 1 W11256503 (valve-gas)
Near San Antonio, TX 78223
S. L.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE320M0ES2 Goods date 6/14/19 found no power from control to oven elements needs new control rescheduling 1/9; ordrng 1 W11122560 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 01/06/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Found FC evaporator iced over ice box fan loud followed steps in service pointer W11033419D found wrong version of control installed ordering revised control new fan motor for ice box and thermistor for evaporator. Rescheduling Monday Jan 13; ordrng 1 W10685479 (fan) and 1 W11204566 (HARNESS) and 1 W11333076 (CONTROL)
Near Floresville, TX 78114
S. L.
Job Details: 01/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 After installation of control and console received error code for fan and UI called tech line sr 7726582226 after running additional diagnostics amd since harness checked good was told to replace cooling fan. Even though console harness tested good will replace this as well since error code for Ui May correlate with this rescheduling last call January 13.; ordrng 1 W11233570 (HARNESS) and 1 W11248652 (BLOWER )
Near Boerne, TX 78006
Douglas H.
Job Details: 01/06/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Customer stated unit stopped working after cleaning unit. Ran diagnostics testing to find RECIRC pump to be out. Ordering pump to resolve the issue. All other functions working properly. ; ordrng 1 W11325175 (RECIRC PUMP )
Near San Antonio, TX 78260
Jim G.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker at no charge. Issue resolved. Tested properly.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8000DW5 customer stated that the unit is not performing during some cycle selections. Ran diagnostics and revealed error codes F0E4 F8E1 F9E2 F3E2. Replaced with a new water inlet valve to resolve issues. Unit testing good now with no further issues.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
RANGE JENNAIR JED8430ADB 71001304 blower motor and fan switch WP74009254 are the part numbers required to fix unit. Blower Has been discontinued. Job marked as complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Swapped out interlock set along with fuse to restore power and function to unit. Unit tested good now with no further issues.
Near La Vernia, TX 78121
S. L.
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWB765FW3 "Found noise coming from gear case, ordered new gear case assembly rescheduling 1/13,; ordrng 1 W11393685 (GEARCASE )"
Near San Antonio, TX 78223
S. L.
Job Details: 01/06/2020
WASHER MAYTAG MVWC465HW2 "Found pre existing floor damage took pictures ran unit found no leaks but found water marks at valve area removed console found valve solenoid leaking replaced valve with truck stock tested unit all operations normal in machine. Did find slow drain from home, corrected drain line install and tested found drainage to sewer is very slow advised customer to have plumber inspect plumbing to prevent it backing up in future. No email provided.; used 1 W11210459 (VALVE) from stock"