Near San Antonio, TX 78255
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Replaced housing and valve water pressure from dispenser became slightly stronger. Advised customer to look into buying new filter. No error found during testing. Job complete.
Near San Antonio, TX 78251
Jesus C.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Installed new handles. No issues with unit. Tested to complete.
Near San Antonio, TX 78261
L
Job Details: 01/02/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue is was when turning left burners on. right burners will turned on. Replace igniter on both right front and rear front. Unit now working as design. No other issues job complete.
Near Port Aransas, TX 78373
John L.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Could not close ticket, part w11319991 control panel for washer was not in box. Part in box was a control panel for a dryer. Will need to order part again to resolve this issue.; ordrng 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer complaint is that unit is not level. Called partner team. Warranty will not cover leveling issues. Advised customer that we will have to collect payment for service. Customer does not want to continue repairs at the moment. Job complete. Sr 7725125140
Near Corpus Christi, TX 78414
Adam
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE505W0HS1 Inspection of unit shows wiring harness meets power cord on terminal block shows wires have fried/melted causing disconnect on harness which in turn not in allowing unit to go into bake or broil. Replace harness to resolve issue; ordrng 3 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced motor, ran diagnostics no issues with ice dispenser. Good ice good crushed ice. No further error found. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4815EW1 Received two heating elements and no thermostats. Replaced heating element and replaced thermostat with truck stock.; used 1 WP3977767 (THERMOSTAT FIX) from stock
Near Rockport, TX 78382
John L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found issue with valve and line. Replace to resolve this issue.; ordrng 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/02/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Customer complaint is that the left rear burner is not working. Found a small piece of foam blocking the orifice, keeping the gas from flowing properly. Removed the foam, tested to complete. Unit is good to go. Spoke with customer about survey."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows error code for long Fill no fill. Manual testing of this component shows water volume entering machine not an issue. Further testing of unit shows agitator and post for gear case both stripped out wash plate free spinning on post. Replace agitator wash plate gear case to resolve issue; ordrng 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680215 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
Near Radford, VA 24141
Uriah B.
Job Details: 01/02/2020
DISHWASHER MAYTAG MDB8989SHZ0 F6e4F2e1Control showing error regarding float switch. Float switch seems ok. Will replace at same time. ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10195039 (float switch)
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/02/2020
WASHER WHIR WED8000DW3 "Needs motor, blower wheel, and terminal block. Neutral tapping on terminal block stripped. Motor is going bad. Blower wheel is in case we need to break off the old one. ; ordrng 1 279320 (terminal block) and 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/02/2020
KITCHEN KITCHENAID KDPE334GPS0 F6e4W11120155. Control boardWPW10195039 float switch; ordrng 1 W11120155 (control-elect) and 1 WPW10195039 (float switch)
Near Helotes, TX 78023
Richard G.
Job Details: 01/02/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer states that following the repair by previous tech, the icemaker would not stop making ice. It overflows and has to be emptied. Found unit to have a bad bin thermistor. Quoted customer cost of part and labor. Issue is unrelated to previous issue. customer will order the part himself. Collected service call fee."
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/02/2020
WASHER MAYTAG MVWB835DW1 "No water from cold or hot. Good power to valve. Valve is bad. Replaced inlet valve. Good water to all dispensers. No further issues. Unit is working properly. Collected payment for service fee, part, and labor. Tested to complete."
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/02/2020
RANGE WHIRLPOOL KSGG700ESS1 Tested bake. Bake will only light partially. Found tube to valve was not connected properly. Fixed gas tube. Oven now lighting properly. Unit heating to 350. No further issues. Tested to complete.
Near San Antonio, TX 78249
Ivan B.
Job Details: 01/02/2020
REFRIGERATOR MAYTAG MFI2569YEM2 Replaced door gasket. Unit sealing properly at this time. No further issues at this time.
Near Schertz, TX 78108
S. L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Cleared frozen drain line by evaporator and found drain tube grommet in cabinet collapsed called tech line spoke to TJ SR number 7726779325 he said that this would deem unit non repairable. Advised customer that manufacturer will contact with resolution. Advised of survey and paper.
Near Schertz, TX 78108
S. L.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED5000DW2 "Found unit not powering on at all found L1 and neutral on same leg when unit under load called tech ,one spoke to David Sr number 7726780621 he said house wiring issue and have electrician inspect wiring."
Near San Antonio, TX 78261
L
Job Details: 01/02/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is that ice maker is making to much ice. Found thermistor not plug in right. Plug in thermistor ran diagnostics. No other issues job complete.
Near Cibolo, TX 78108
S. L.
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found broken door link left side replace door link customer had unit uninstalled and told me to leave it as is since there plumbing to unit. Went over unit without water and power all operations normal advised of survey and paper; used 1 8194001 (LINK) from stock
Near Alexander, AR 72002
Doug M.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW4855HW1 "Inspected unit for unit not unlocking,performed service diagnostics found no error codes, performed manual test all steps checked ok,tested incoming voltage checked ok,tested for proper ground and polarized checked ok,called tech line due to same issue with this unit as prior unit purchased in September,we verified outlet is on separate breaker,started normal cycle,checked ok,tech sent information to engineering for next step,they will email me with next course of action,; schdld next appmnt for 1/14 TUE !"
Near Conway, AR 72034
Doug M.
Job Details: 01/02/2020
OVEN KITCHENAID KSEG950ESS2 "Inspected for f8e0 error code,performed service diagnostics found found code cleared code ran 350 bake cycle unit got to 195 degrees error code appeared again f8e0,tested incoming power checked ok did find suppressor board on terminal block has burnt black causing internal power issue,diagnosed to need suppressor,oven control and blower; ordrng 1 W11100513 (cntrl-elec) and 1 W11107275 (fan-blwr) and 1 W11175842 (suppressor)"
Near Corpus Christi, TX 78413
John L.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Installed icemaker, icemaker received water without spilling over. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 01/02/2020
WASHER AMANA NTW4516FW3 Installed unit tested hot water valve customer does not have cold water running to machine. I did explain to this customer that no cold water coming into the unit is a serious issue and will affect washers ability to function correctly. Advise customer to contact rental office to have this problem resolved. Issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE540H0ES0 "Installed board, issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 01/02/2020
DRYER AMANA NED4655EW1 Install components tested unit timer now advances on its own. Issue resolved
Near Corpus Christi, TX 78418
Adam
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Inspection of unit shows bad wiring at junction box for unit. Reconnected wires correctly issue resolved.
Near Corpus Christi, TX 78412
Adam
Job Details: 01/02/2020
RANGE WHIRLPOOL WFG505M0BS3 Inspection of unit shows pins that hold gasket into place we’re not seated correctly. Receded beans correct the gasket issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed components, unit now powering on. Issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Install components tested unit issue resolved
Near Portland, TX 78374
John L.
Job Details: 01/02/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 01/02/2020
DRYER MAYTAG MEDC215EW1 Customer states she has a three year extended warranty plan through Lowe’s. She made the appointment herself through whirlpool so job was dispatched without extended warranty information. Advise customer she would have to go through Lowe’s to have them schedule an appointment so it would show unit is under an extended warranty program.
Near Radford, VA 24141
Uriah B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced thermistor in RC. Cx to observe.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/02/2020
KITCHEN KITCHENAID KDTE254ESS2 Replaced drain pump. Drain pump was going bad. ; pckd up 1 W10531320 (pump-drain)
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not completing cycles,performed service diagnostics found f1e1 error code main control fault, replaced main control tested unit operation checks ok"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling properly and not making ice again,performed temperature readings,found freezer temperature 21.2 degrees,fresh food section 42.8 degrees,removed evaporator cover found uneven frost pattern on evaporator,heavy frost at cap tube and heavy frost at middle bottom of evaporator,called tech line tech said unit has partial restriction,diagnosed unit to need evaporator and filter drier,customer does not want unit repaired at this time,customer called Lowe’s,Lowe’s said they will exchange unit but will call customer back first to confirm,at this time not ordering parts unless customer call us back,if customer calls us back due to Lowe’s not exchanging unit,order w11407409 evaporator,us filter drier w10143758 filter drier"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
LAUNDRY MAYTAG MVWB835DW4 "Inspected unit for not agitating properly per customer,performed service diagnostics found no error codes, performed manual test all steps checked ok,calibrated unit,had customer put a load of towels in unit performed deep water was found unit is working as designed,informed customer how this unit performs referred customer to use and care guide,verified normal operation unit checks ok"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Inspected unit for broken wheels,wheels are not broken,customer concern is how the bottom grille is attached to unit exposing hinges,explained to customer this is grille is designed is cut out from so doors will open correctly,verified normal operation unit checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit for not cooling correctly,found unit is a garage,customer explained that unit was working good when he bought unit in September,explained to customer as weather cools this unit has an operating range,called tech line to verify,tech said page 4 of use and care guide has operating range if below 55 degrees unit will not perform as designed,verified normal operation unit checks ok file #7726778244"
Near Comfort, TX 78013
Tommy B.
Job Details: 12/31/2019
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit “does it’s own thing.” Essentially it is not completing cycles. Ran diagnostics and found errors F8E1 F3E1. Checked voltage at the wall and it is the full 120 V. Called techline spoke to Kathy. SR7726758542 ran unit in a normal and observed it completing approximately half of the cycle before departing customer instructed to call office if issue persists. To return Tuesday if needed.
Near San Antonio, TX 78232
Ivan B.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW3 Checked washer. Unit had stuck button error code. Cleared code and got no further errors. Ran diagnostics all components passed testing. Customer is not satisfied with the performance of the unit. Does not feel unit is properly cleaning the clothes. Does not like the water fill level. Does not feel like the agitator tosses the clothes around enough. Covered use and care and whirlpool recommendations. Customer is overall highly dissatisfied with the unit and seeks replacement from Home Depot.
Near San Antonio, TX 78230
Ivan B.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked refrigerator. Ran diagnostics got no fault codes. It is not cooling in either compartment. Issue is with sealed system. Requested sealed system tech on return ; saved tckt
Near San Antonio, TX 78259
Jim G.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Issue resolved. Swapped part.
Near San Antonio, TX 78259
Ivan B.
Job Details: 12/31/2019
REFRIGERATOR KITCHEN AID KSSC42QMS03 Replaced control. Unit fired up and and operating now. Informed customer to give 24 hrs to reach optimimum temperature before putting food back in.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/31/2019
RANGE WHIRLPOOL WFG505M0BS3 "Issue stated by customer: oven was delivered missing parts. Unit missing a few screws in back, top of range was not fastened down to unit. Found regulator tube slightly more bent than normal. Review pics. Ordering parts.; ordrng 1 W10619922 ( TUBE-REGULATOR) and 3 W10837731 (screw)s"
Near San Antonio, TX 78240
L
Job Details: 12/31/2019
RANGE UNKNOWN ABS300J3WW Replace thermostat do to bad unit not heating at the right temperature. Ran oven for 10min at 350. Temperature measuring right. No other issues. Job complete p&l collected. Costumer need a received email from last service fee charge. S.portergroupllc@gmail.com
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED72HEDW0 Replaced pulley ran dryer checks good no issues. Good heat good rotations. Job complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/31/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Customer complaint was unit display was black replaced UI panel to resolve issue unit operating as designed.
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/31/2019
REFRIGERATOR MAYTAG MFX2570AEM0 Divider was defective. Plastic broken off. Also noticed auger motor stripped. Ordered replacement.; ordrng 1 W10309868 (AUGER MOTOR)
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 "Found that the dishwasher would start but not fill and not wash. It would begin to start then just stop. When checking the outlet for proper polarity, voltage and grounding, the reboot kicked it in. I conducted a diagnostics and found no errors. I checked to make sure it would fill, wash and drain in each cycle. Fully operational. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/31/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced control boards, conducted diagnostics and received Error code F6E4 UI to Control state status. Found that the lower door was not set and locked on the left side which I corrected upon reassembly. Replaced UI and received no further error codes. Conducted component activation on all components, both upper and lower. All loads were working. Conducted preheat on upper bake to 275 degrees F. Conducted preheat on lower oven to 250 degrees F. Both ovens were hitting their temperatures."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/31/2019
COOKTOP GAS KITCHENAID KCGS356ESS00 "Customer complaint is that the front right burner will not start right away. He has to play with the knob to get it started. While playing with the knob, gas builds up and the initial light is strong. Problem is the wrong type of burner cap on n front right burner. Ordering burner caps.; ordrng 1 W10819916 (cap-burner)"
Near San Antonio, TX 78248
L
Job Details: 12/31/2019
COMPACTOR WHIRLPOOL TU950QPXS2 Issue was door might be loose. Compactor is working good no issues. Instructed costumer on how to operate no other issues job complete
Near Kerrville, TX 78028
Sherman
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE334GPS0 Upon arrival asked customer if they use pods. Explained to put in bottom not soap dish. Customer does use rise aid as well. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Near Bandera, TX 78003
Richard G.
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW95HEDW0 "Replaced control, control panel, sensor, and wiring harness. Ran unit through diagnostics and automatic test. All steps passed. Tested to complete. Unit is good to go. Collected labor."
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW3 Customer complaint is noise during agitate cycle. Called techline. Will order new gearcase. ; ordrng 1 W11134159
Near San Antonio, TX 78245
Christian G.
Job Details: 12/31/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HB Issue stated by customer: microwave scratched/damaged. Please review pics. Ordering parts; ordrng 1 W10701697 (grill-vent) and 1 W11117585 (door/mw) and 1 W11117594 (panl-cntrl)
Near Bandera, TX 78003
Richard G.
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW3090JW0 "Customer complaint is that the machine will sound like a motor is running when not in use. Unit was unplugged when I arrived. Plugged unit in and it started humming. Door is locked and will not open. Entered diagnostics and found error codes F11 (not in service manual), F24 overflow failure, F01 no water detected entering washer. Entered automatic test, unit would not proceed past drain pump test. Ordering control, CCU, and latch.; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU) and 1 W11367297 (CONTROL)"
Near Boerne, TX 78015
Tommy B.
Job Details: 12/31/2019
DRYER MAYTAG MEDB835DC4 Customer stated that the unit ran a total of 5 loads between service calls. All heated and operated fine. Also showed pictures of electricians tests indicating that the home is supplying sufficient voltage. Called techline spoke to Mark. SR7726732954 We checked Voltage at the wall which is indicating that the issue was not on the Homeside. Voltage at the terminal block provided inconsistent numbers. L1 to neutral supplied 60 V. L2 to neutral supplied 120 V. L1 to L2 varied from 6 to 80 V. Tech line states that the issue was not with the dryer itself and is an issue with the home.
Near Boerne, TX 78015
Tommy B.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED5000DW2 "Issue was not with dryer venting, issue is with the hose being too long. Unit testing good with no issues."
Near San Antonio, TX 78248
L
Job Details: 12/31/2019
DRYER WHIRLPOOL WED4815EW Issue is dryer not heating. Found bad heating element. Replace element. Unit now heating up. No other issues. Job complete ; used 1 279838 (ELEMENT) from stock
Near San Antonio, TX 78244
S. L.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Found ice maker fill tube frozen over defrosted fill tube and tested ice maker all operations normal. Advised customer to have water softener looked at due to resin accumulation in filter. Advised of survey and paper.
Near San Antonio, TX 78244
S. L.
Job Details: 12/31/2019
DISHWASHER AMANA ADB1400AGB1 Found water supply line kinked by installation unkinked hose tested all operations normal advised that kink in hose poses leak hazard due to structural damage to line and to have replaced by installer or builder ASAP to prevent leaks in future.
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/31/2019
DRYER MAYTAG MEDX655DW1 Checked dryer found thermal fuse blown. Ordering new fuse to resolve issue. Ordering thermal cut off if needed.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced Tub seal ran normal wash cycle no issues with water leaking. No error codes found during testing. Ran calibration cycle due to tub being replaced. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 12/31/2019
DRYER ROPER RED4516FW0 Upon arrival unit is outside on back porch. L1-L2 is 245. L1 to neutral is 10-11 volts. L2 to neutral is 10-15 volts. Can’t tell where dryer plug is wired from. See attached pictures. Advised customer to call electrician. Did not plug unit in plug not covered or mounted. Customer said lightning had struck recently.
Near San Antonio, TX 78258
L
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTM404ESS3 Issue was lower spray arm not attching. Try putting arm on but not staying on. Cover is broken. Ordering new parts; ordrng 1 W10476221 (diffuser) and 1 W10715847 (cover)
Near Bandera, TX 78003
Richard G.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that the dryer will hum when started, but will not spin. Verified issue. Motor is humming but not rotating. Replaced motor with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279827 (MOTOR) from stock"
Near Von Ormy, TX 78073
Ezequiel V.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW8540BW0 "Checked washer found oil leaking from motor. Washer making horrible noise while spinning. Ordering new motor and stator. Found F41 for RPS sensor ordering new sensor. Need OLT authorization.; rqstng P&A on 1 8565177 (rotor,motor main) and 1 W10178988 (sensor) and 1 W10419333 (stator)"
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/31/2019
DRYER MAYTAG MEDB835DC4 Upon arrival customer explained what was going on. Ran diagnostics on unit. Checked voltage coming in and under load. No further issues at this time. Yes to survey and leave behind.
Near Von Ormy, TX 78073
Ezequiel V.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW500DW1 Checked washer found Gearcase and basket slipping making it unable to spin out. Gave customer estimate on parts and labor customer did not want to continue service. Collected service call fee.
Near Converse, TX 78109
S. L.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW3 Found off balance error code and locked rotor error ran through diagnostics all operations normal aside from knocking noise found front right suspension rod missing retainer and not attached this is causing errors ordering new suspension kit since front rod damaged rescheduling Friday 1/3 ; ordrng 1 W11130359 (suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 12/31/2019
COOKTOP GAS WHIRLPOOL WCG55US6HS Customer stated that the unit is not in disrepair.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit not starting upon arrival tech tested unit unit works fine called tech line they suggested I swap the terminal leads L1 and L2 to possibly eliminate line noise file number 7726392179 unit is operating as designed for now.
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/31/2019
RANGE WHIRLPOOL n/a Model and serial tag not on unit. Customer has receipt with only model number. Called partner team. Cannot service unit until serial and model have been confirmed.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/31/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 JK SR# 7726760553. Reset computer. Tested fan settings in component activation mode. Verified proper function. Issue is resolved.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/31/2019
RANGE AMANA AER6303MFS2 "Issue stated by customer: range not operating on bake or broil. Voltage tests good, unit would not bake or broil in diagnostic mode. Ordering parts.; ordrng 1 WP3196548 (FUSE)"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDPE234GPS0 "customer complaint was unit has rust inside washer door called tech line they suggested warm water, 2 refresh tablets, and eraser sponge to clean spots. Unit is operating as designed. File number 7726499151"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/31/2019
RANGE KITCHENAID KFED500ESS03 The cooktop surface seems to be warping and chipping. Also the left front element is intermittently failing. Will order and return to replace parts; ordrng 1 W10780927 (cooktop) and 1 W11101459 (elmnt-surf)
Near Boerne, TX 78006
Tommy B.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW8040DW Customer stated that the unit is making a squealing noise during beginning of cycle. This was observed via video taken by customer. Ran diagnostics and revealed error codes F0E4 F0E3 F2E1. Could not remove agitator for inspection of gearcase or between tubs. Suspension is weak in rear two sections. Could not duplicate sounds in manual or automatic test cycle. Ran normal cycle with full load of towels and blankets in an attempt to recreate issue.; ordrng 1 W11130356 (suspension)
Near Converse, TX 78109
Jim G.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Dispenser was not tightened sufficiently. Tightened the 3/16 bolts. Issue resolved
Near San Antonio, TX 78216
Devon F.
Job Details: 12/31/2019
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit unit would not start ordering new start switch to resolve issue.; ordrng 1 WPW10446920 (switch-pts)
Near Floresville, TX 78114
S. L.
Job Details: 12/31/2019
WASHER MAYTAG MHW6630HW0 Found F8E1 error code and and F5 E1 ran automatic service cycle cleared errors code never came back reset ACU. All operations normal advised customer to monitor unit. If issue comes back order ACU W11329039 .
Near Universal City, TX 78148
Jim G.
Job Details: 12/31/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB01 Kevin SR# 7726763643Determined a blown/broken lower oven baking element . Thermal fuse and control must also be replaced as per techline. ; ordrng 1 W10745723 (conversion element) and 1 W10807576 (cntrl-elec) and 1 W11025102 (fuse-thrml)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Issue stated by customer: dishwasher controls working intermittently, dispenser not dropping soap pod. Ordering control and console.; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)"
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 12/31/2019
WASHER AMANA NTW4516FW2 Checked basket found large chip took 2 snapshots. Ordering new basket; ordrng 1 W10554251 (spin basket)
Near , TX 78253
Jesus C.
Job Details: 12/31/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 UI not responding. UI just has dim backlight on. Will need to replace UI. ; ordrng 1 W11107237
Near Floresville, TX 78114
S. L.
Job Details: 12/31/2019
WASHER AMANA NTW4516FW3 Found relay on ACU opening and closing sporadically unit needs new control rescheduling 1/3.; ordrng 1 W11170317 (CONTROL)
Near San Antonio, TX 78253
Christian G.
Job Details: 12/31/2019
RANGE WHIRLPOOL WFG540H0ES1 "Issue stated by customer: oven does not go into bake or broil, only beeps and shuts off. Found F3E1 error code. Replaced oven sensor, did not resolve issue. Put old sensor back and replaced control. Oven bake/broil functions worked as intended after control install."
Near Castroville, TX 78009
Jesus C.
Job Details: 12/31/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 UI not responding. Will work intermittently. Has ghost light issue. Will order new UI. ; ordrng 1 W10871563 (panl-cntrl)
Near Lakehills, TX 78063
Richard G.
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint is that the washer will drop the fabric softener into the washer first and never dispenses the detergent. Also states that the unit leaks from under the door. Ran unit through diagnostics and found no error codes. Unit passed all automatic test steps. Called techline, spoke with Mike, states that the customer is likely overfilling the fabric softener, slamming the door too hard (causing the dispenser to go into a siphoning effect) or has the machine tilted backwards. The unit is not tilted back, and customer states she does not slam the door or overfill the fabric softener. There is nothing to repair on the unit. Customer does not agree with the information given and will call Asurion and Whirlpool customer service. SR#7726769521"
Near San Antonio, TX 78251
Richard G.
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Customer complaint is that he heard a loud pop then the dryer would hum when the pts was pushed but nothing more. Found belt wrapped around drive motor. Removed belt and replaced with new belt from truck stock. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock
Near Stockdale, TX 78160
S. L.
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Shutoff arm extension had got pushed to where ice maker never finished harvest by ice cube corrected this and bent shut off arm to prevent further issues found fill tube had frozen due to this defrosted fill tube tested all operations normal.
Near Stockdale, TX 78160
S. L.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced failed motor with bent pulley found unit still off balanced insected top of tub impeller stuck to basket , by spinning basket with hand found off sides as spinning even when level ,gear case and washplate will need to be replaced to correct issue spoke to NR and he said order basket too.; ordrng 1 W10006481 (gearcase) and 1 W10609476 (washplate) and 1 W10752719 (basket)"
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 12/31/2019
WASHER MAYTAG MVWC465HW2 Replaced control board ran calibration and diagnostics no issues. No error codes found during testing. Ran cycle no issues found. Job complete.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/31/2019
RANGE WHIRLPOOL AGR5330BAW3 Checked range found control board not powering on. Checked voltage at wall good voltage. Checked voltage going to board good readings. Ordering new board.; ordrng 1 W10556707 (cntrl-elec)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Checked dryer found thermal cut off intermittent. Checked voltage good voltage to dryer. Ordering thermal cut off and fuse.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off)