Near Robstown, TX 78380
John L.
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Issue was a LF error code. Found cold valve to be stuck closed. I hardly got any water flow out of it in diagnostics. Replaced valve and cleared error codes to resolve issue. Unit tested good.
Near Port Aransas, TX 78373
John L.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Called Techline on issues, spoke with Chris explained issues with unit. Had to call back after running tests. Called Techline once again, spoke with Adrien explained findings and issues. Techline suggests to replace UI and harness to resolve issue. #7727287526; ordrng 1 W10919932 (harns-wire) and 1 W10919934 (harns-wire) and 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console Ui and control board on unit, reset settings and tested to complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced gasket. Tested to complete. Good to go.
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
WASHER MAYTAG MHW6630HW0 "Replaced both inlet valves, console and drawer. Ran unit through diagnostics. Tested to complete. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Customer used fan to dry out door and unit has been working advised customer that control that was wet may still need to be changed she declined at this time advised service fee good,for 90 days. Did clear,put frozen drain tube customer,paid balance in full charge was service fee already paid remaining balance paid today."
Near Corpus Christi, TX 78411
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspection of unit shows capacitor for refrigerator dropping in and out not staying consistent not always starting. Replace capacitor and start device to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 Inspection of unit shows no error code on control. But only partial of the elements will turn red and heat correctly on all four burners. Replace control and burners to resolve issue.; ordrng 2 W11199518 (elmnt-surf)s and 2 W11199519 (elmnt-surf)s and 1 W11204487 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER MAYTAG MEDC215EW0 Customer stated that the unit is heating but not drying. Found issue to be clogged lint duct on the home side. Unclogged the duct and restored airflow. Unit tested good now with no further issues.
Near San Antonio, TX 78258
L
Job Details: 03/04/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Issue unit not heating up and making clicking sound replace. Door switches and board check all wiring was right unit now heating up and no more clicking noise. Job complete.
Near San Antonio, TX 78218
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 I confirmed the same issue is present. The freezer is not defrosting properly. Found service pointer 8178769 wherein the solution is to clip resistor r10 from main board to prevent short defrost time. Removed resistor as per service pointer. Advise customer to allow more time for repair to take. I also confirmed procedure with techline. I spoke to Kevin SR# 7727293353
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIC18PNZS0 "Inspected unit, ran diagnostics. All sensors tested good, and valve dispenses water. Compressor comes on, and evap is cooling. Found issue during recirculation, unit was dumping water out during recirculation. Found hose came loose that was causing problem. Placed hose back on. Issue resolved."
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 The start device was unhooked from the compressor. I installed the start device and the compressor started and ran ok. The light switch on the left door is broken. ; ordrng 1 W11396033 (SWITCH )
Near Corpus Christi, TX 78412
John L.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 "Installed components, issue resolved."
Near Daleville, VA 24083
Chris S.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 The UI is working intermittently and the control is not completing the cycle. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error code. Running unit through auto test shows good working order. Calibrated unit and ran all functions in independent testing unable to duplicate customers concern/complaint. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED4815EW "Inspected unit, unit had air flow issue was able to take care of problem. Issue resolved."
Near Goliad, TX 77963
Michael
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 "Customer complaint is that the LR burner gets hot when the oven is on. The vent tube from the oven is on that side therefore it gets hot on that side and working as designed. Called and spoke with Andrew at whirlpool tech line to confirm, SR 7727287952, he confirmed the appliance is working as designed."
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
WASHER MAYTAG MVWC565FW0 Unit is out of warranty and customer has declined any service
Near Corpus Christi, TX 78413
Adam
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows dead control board unable to pull test from units. Customer did state unit stopped working halfway through a wash cycle tub is still full of water. Customer also states lid locks stayed on for extensive amount of time and would never turn off. Replace control board lid lock and drain pump to resolve issue. Customer does understand the things required to repair the unit but because it is under 30 days old customer will be returning to retailer.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Contacted customer before arrival customer states they no longer need service retailer has agreed to let them return product.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Near Roanoke, VA 24019
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker wasn’t producing ice. I replaced the icemaker and checked operation. The icemaker filled Customer will observe. ; used 1 W10882923 (ICEMAKER ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/04/2020
RANGE WHIRLPOOL WGE745C0FS00 345 when pre heat beep happened. @1:10 347. Average temp over test 326.5@1:17. 312@1:20. 337@1:27. 314@1:30. 334@1:36. 315@1:41. 371@1:50. 334Found lower oven modulations were in the 25 degree over and under. Calibrated oven by +20. Cx to observe and maybe call Whirlpool about it.
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"
Near Corpus Christi, TX 78418
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code f9e2. Testing of pump shows good working order. While trying to test unit lid lock would not engage. Control board and ui are both taking commands. Replace lid lock to resolve issue.; ordrng 1 W10727693 (latch)
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Inspection of unit shows large amount of ice buildup behind deli drawer. Replace fan control board and evaporator cover to resolve issue.; ordrng 1 W10389152 (support) and 1 W10564044 (cover-evap) and 1 W10724602 (motor-evap) and 1 W10774170 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB765FW3 After installing all components and calibrating units washer lid lock failure. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
DRYER MAYTAG MEDP575GW0 "Lint getting stuck between bulkhead and drum. Per techline, replace both drum and bulkhead. SR 7727273969697557. Bulkhead; ordrng 1 W10545923 (drum) and 1 WP697557 (bulkhead)"
Near Victoria, TX 77905
John L.
Job Details: 03/03/2020
WASHER MAYTAG MHW5630HC0 "Could not install tub, after inspecting new tub had concerns. Techline was contacted, Robert of Techline answered. Explained concerns of tub, if it was normal for tub to move. Techline agreed that was not normal, tub should turn but have no movement. Was given SR# 7727199828"
Near Rockport, TX 78382
John L.
Job Details: 03/03/2020
DISHWASHER AMANA ADB1400AGW1 "Installed components, issue has been resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed module, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/03/2020
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for stock ui and water inlet temperature failure. Both manual and automatic testings show good working order. Calibrated unit and ran verification cycle unit runs as designed drain pump sounds strong and in good working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Inspection of unit shows freezer light module has gone out. Replaced light to resolve issue. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 03/03/2020
WASHER MAYTAG MVWX655DW2 Section of unit shows error code for over suds and off-balance load. Both of these issues can be resolved with customer education on correct loading and soap distribution to unit. Issue resolved. Customer is unsatisfied with the unit and will be trying to seek replacement or refund.
Near Portland, TX 78374
John L.
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
Near Seadrift, TX 77983
Michael
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Asked the customer if they had extended warranty, said they did, took picture of receipt showing they purchased it. Called and spoke with Melissa to see if I could install prescreened part with just the receipt, advised we couldn’t without the warranty company information calling in with the information, unable to move forward with the job."
Near Port O'Connor, TX 77982
Michael
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "The new control didn’t didn’t match the harness connections, installed parts ordered, the appliance powered on and is working normal"
Near Corpus Christi, TX 78413
Adam
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL GU2400XTPB1 Customer does not wish to play multiple fees i.e. diagnostic/installation labor. Customer has declined any further service
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
WASHER AMANA NTW4516FW3 "When I plugged the appliance in the drain pump kicked on, I let it cycle through and it shut off. F8E1 error code, cleared error, tested the inlet valve, hot water side was off, turned water valve on, hot and cold side are working normal. customer said they only use cold water. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Robstown, TX 78380
Adam
Job Details: 03/03/2020
MICROWAVE KITCHENAID KOCE500ESS07 Sr#7726803996. After arriving at customers location with incorrect control board again customer had me have a conversation with whirlpool SR number above. Representative on whirlpool states unit will be exchanged. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 03/03/2020
DRYER WHIRLPOOL WED8620HW0 "The customers complaint was the appliance making a rattling noise. Pulled the appliance out and found the exhaust vent was rattling when the appliance was in use, adjusted the vent, the appliance is no longer rattling and is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5090JW0 "The appliance wouldn’t start, CCU wasn’t communicating with the lid lock switch. Installed new CCU/Timer, put appliance back in place , the appliance is working normal"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door. Adjusted to level them to cx satisfaction. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 03/03/2020
WASHER MAYTAG MVWC465HW2 Found F8e1. Hot water was turned off.
Near Malvern, AR 72104
Doug M.
Job Details: 03/03/2020
WASHER MAYTAG MVWB865GW0 "Inspected unit for wet clothes and the end of cycle,performed service diagnostics found f0e3& f8e1,over load and long fill conditions,performed manual test all steps checked ok,found drain hose approximately 12-16 inches into standpipe causing siphoning effect,reset drain to 4.5 inches,calibrated unit,verified normal operation unit checks checks ok"
Near Dublin, VA 24084
Chris S.
Job Details: 03/02/2020
REFRIGERATOR KITCHENAID KBSN608EBS01 The compressor is starting and running as expected all the fans are operating. The evaporator is frosting at the very beginning but isn’t nearly sufficient. There must be a leak in the sealed system. We will replace the evaporator and the drier. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10427993 (evaporator)
Near Salem, VA 24153
Chris S.
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW1 The agitator is allowing clothes to get between the agitator and basket. Which is damaging the clothing. ; ordrng 1 W11161960 (agitator)
Near Hollins, VA 24019
Chris S.
Job Details: 03/02/2020
WASHER WHIRLPOOL MVWB765FW3 The is a F5E2 error code indicating that the lid latch is failing. I went into diagnostic and the lid wouldn’t remain locked. ; ordrng 1 W10810403 (lid lock assy)
Near Roanoke, VA 24012
Chris S.
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 The new door has several big dings in it ( see picture ); ordrng 1 LW11026425 (dor-fip)
Near Roanoke, VA 24012
Chris S.
Job Details: 03/02/2020
FREEZER WHIRLPOOL MFD2560HEQ The ice maker wasn’t completing a harvest. I installed a new icemaker and checked operation. All operations check ok. If the icemaker is still slow to produce ice we will replace the icemaker wire harness WPD7813010; used 1 W10190965 (ICEMAKER) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced control and UI. Also added bail arm and extension. W10351019; pckd up 1 W10351019 (extension)
Near Portland, TX 78374
John L.
Job Details: 03/02/2020
WASHER WHIRLPOOL MVWC465HW2 "Wrong gearcase received, unable to make repairs. Explained to customer of issue, will order gearcase again and reschedule for repairs.; ordrng 1 W10870912 (gearcase)"
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/02/2020
DRYER WHIRLPOOL WED4815EW1 Found that the breaker was sizzling and should be addressed. Unit was operating fine. Will need serial number for. Previous visit. ; used 1 WP8567668 (TIE) from stock
Near Corpus Christi, TX 78404
John L.
Job Details: 03/02/2020
WASHER AMANA NTW4516FW3 "Installed components, issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 03/02/2020
REFRIGERATOR AMANA ART318FFDB03 sr7727201629 contact trade care team about this particular unit model serial number comes back as out of warranty trade. Trade team has goods issue date of 9/3/18. SR number above unit is out of warranty. Arrived at customers location to pass on the information given to me from partner team. Relayed information given and SR number for customer to do their own research. Issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 03/02/2020
ICEMAKER KITCHENAID KUIC15NLTS "Ordered the wrong parts, ordered the recirculating pump assembly, wires are corroded to both the the pump and the sensor, went ahead and ordered the drain pump just in case. ; rqstng P&A on 1 2313702 (water pump) and 1 WP2313705 (pump)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWC465HW2 "Installed pump, issue remained. Replace board, recalibrated and tested. Issue seems to be resolved, did not leak this time."
Near Victoria, TX 77904
Michael
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed parts ordered, the fan is working and blowing properly. The appliance is cool and working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unable to uninstall auger motor coupling from existing auger motor. Will have to replace bracket auger coupling and auger motor to resolve issue.; ordrng 1 W10169511 (auger mtr coupling) and 1 W10884561 (MOTOR) and 1 W11210541 (BRACKET) and 1 W11218402 (ICE DISPENSER WIRING)
Near Inez, TX 77968
Michael
Job Details: 03/02/2020
WASHER MAYTAG MVWB855DC3 "Installed new drum assembly, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWX655DW1 "Inspected unit, did not power on. Unit is getting proper voltage. Replace board, issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit multiple times, allowed unit to wash multiple times. No leaks found on unit, no dripping found on unit. Drained without issues, no leaks found on drain lines or on fill lines. No leaks from door, unable to find any signs of leakage throughout unit. Called Techline for assistance, spoke with David. Explained issues customer is having with unit, and all tests I ran on unit. Unable to determine cause.SR#7727265602"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW1 "F0E5,F7E7 error codes, of balance load which also caused mechanical friction on the drive mechanism not allowing it to reach the target RPM. Cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes,. Also tested spin cycle on manual test, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/02/2020
REFRIGERATOR KITCHEN AID KSSS48QTX03 "Customer said water was leaking in the freezer. Found the ice maker is cracked and leaking through one of the screw holes. Ordered ice maker and door bin per customer, quoted $533.21 for SCF, P&L, customer paid in full; ordrng 1 W11348580 (BIN ) and 1 WPW10277448 (icemaker)"
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for long Phil. Replaced water valve. Calibrated and ran verification cycle issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 Customer complaint of loud noise coming from inside refrigerator compartment. Customer has video of what appears to be the dampener opening sharing in rapid succession causing strange noise. Replace damper to resolve issue. Unit is out of warranty customer was charged $113.66 for diagnostic was given a rough estimation of $88 for cost of parts and another rough estimation for labor to install said part of 105+ tax. ; ordrng 1 W10594329 (control)
Near Corpus Christi, TX 78410
Adam
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install component issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2020
WASHER MAYTAG MVWB835DW2 "Inspected unit found issue with suspension and with stator motor, suspension loose causing vibration, and rotor has wobble and will not sit flat. Wobble causing rotor to come into contact with stator. Gearcase also making noise when in spin cycle. Replace these components to resolve issues; rqstng P&A on 3 8564458 (absorber)s and 1 W10006482 (rotor) and 1 W10006483 (stator) and 3 W10688364 (impact absorber)s and 1 W10817398 (clutch) and 1 W10868473 (gearcase) and 1 W11033601 (suspension)"
Near Goliad, TX 77963
Michael
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The temperature in the refrigerator was 13.7 degrees at lowest setting, which is freezing up milk, drinks, etc. tried to turn off the appliance at the control, wouldn’t shut off, ordered control and rescheduled customer ; ordrng 1 W11353813 (CONTROL )"
Near Victoria, TX 77905
Michael
Job Details: 03/02/2020
WASHER WHIRLPOOL WFW5620HW0 "The appliance wasn’t delivered until 12/20/2019. Put into diagnostics and found F8E1 error code, cleared error code and test the inlet valve, it’s working normal. Performed a diagnostics test, completed with no issues or error codes. Started a wash for the customer and watched it for 20 minutes, didn’t get LF error code, the appliance went further than she experienced, the appliance is working normal . Collected SCF $113.66"
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 03/02/2020
MICROWAVE WHIRLPOOL MH1140XMB0 "Inspected unit for turntable not turning,tested unit found turntable not engaging with 120v to motor,diagnosed to need turntable motor ; ordrng 1 8183954 (motor,turntable)"
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 03/02/2020
MICROWAVE WHIRLPOOL MH1140XMB0 "Inspected unit for turntable not turning,tested unit found turntable not engaging with 120v to motor,diagnosed to need turntable motor ; ordrng 1 8183954 (motor,turntable)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 03/02/2020
M/W OTR WHIRLPOOL WMH53521HB3 "Part shipped to me is not the right light socket,per service matters and Marconi the part that was shipped is correct but does not work on this unit,Lisa researching part; schdld next appmnt for 3/12 THU !"
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/02/2020
DRYER MAYTAG MED6630HC0 Not all parts in for washer rescheduled; schdld next appmnt for 3/10 TUE !
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/02/2020
WASHER MAYTAG MHW6630HC0 Part not in rescheduled ; schdld next appmnt for 3/10 TUE !
Near Victoria, TX 77905
Michael
Job Details: 02/28/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer said it wouldn’t start. With this appliance if you press start first and then the settings, you have to push start again to activate it. When you push the settings first and then push start it activates it pushing start once, when the light comes on you know it’s been activated. Customer instruct, the appliance is working normal"
Near Freer, TX 78357
Adam
Job Details: 02/28/2020
DRYER WHIRLPOOL WED4616FW0 Installed components tested unit issue resolved
Near Freer, TX 78357
Adam
Job Details: 02/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Install components tested unit all functions working as designed. No abnormal ice buildup on back of units everything in good working order
Near Alice, TX 78332
Adam
Job Details: 02/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Install component issue resolved
Near Robstown, TX 78380
Adam
Job Details: 02/28/2020
DRYER AMANA NED4655EW1 Customer complaint of unit not turning on. Inspection of unit shows no voltage coming in to dryer. Checked watch breakers I could still same result. Advise customer to have professional electrician resolve the issue
Near Port Aransas, TX 78373
John L.
Job Details: 02/28/2020
WASHER MAYTAG MVWB835DW4 "F3E2 water inlet fault, F8E1 long fill. Installed valve. Issue has been resolved"
Near Victoria, TX 77901
Michael
Job Details: 02/28/2020
WASHER MAYTAG MVWC465HW2 "F5E2 error code, cleared error code and tested the lid lock, it’s working properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/28/2020
WASHER MAYTAG MVWB865GW0 "Water was continuously dripping, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer leaking water and is working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 The freezer evaporator is froze up due to bimetallic stuck opened. Advised the customer to unplug the appliance the before to defrost. Ordered part to resolve issue ; rqstng P&A on 1 WPW10514110 (motor evaporator)
Near Aransas Pass, TX 78336
John L.
Job Details: 02/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Called Techline and spoke with Cathy, explained issue customer was having with unit. Techline suggests that cause would most likely be with compressor and would need to be replaced. Will order and replace compressor as suggested by Techline.SR# 7727253739; ordrng 1 505587 (sealr-puty) and 1 W10879296 (compressor)"
Near Rockport, TX 78382
John L.
Job Details: 02/28/2020
RANGE JENN-AIR JDRP436WP03 "Inspected unit, ran diagnostics. Did not find any errors on unit. Customer states that cooling fans will run constantly without shutting down. It’s possible that board is not functioning properly and shutting of cooling fans within a proper amount of time replace controls to resolve.; ordrng 1 W10145531 (cntrl-elec) and 1 W10859105 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 02/28/2020
ICEMAKER KITCHEN AID KUIC18NNTS1 "The ice maker is circulating properly,, pulled the ice maker out. There was water calcium all over the wires, starting device, compressor like water had been leaking. Plugged the appliance in and the compressor was locked up, took the starting device off and it looked burnt, went ahead and tried a new starting device, still did solve the issue. Put appliance back in place , sealed system issue, ordered parts to resolve issue. ; rqstng P&A on 1 WPW10605286 (compressor)"
Near Portland, TX 78374
John L.
Job Details: 02/28/2020
DRYER MAYTAG MEDB855DC4 "Inspected unit, inner door is warped which caused outer door to break is also missing screws. Not allowing door to shut properly. Will need to replace door and screws to resolve issue.; ordrng 14 9742177 (screw)s and 1 W10669027 (door) and 1 W10915194 (door)"
Near Portland, TX 78374
John L.
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
Near Victoria, TX 77901
Michael
Job Details: 02/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, door and console are working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/27/2020
OVEN KITCHENAID KODE500ESS04 Install components calibrated temperatures issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 02/27/2020
RANGE WHIRLPOOL WEGA25H0HZ0 "Installed control, put appliance back together and plugged appliance back. The appliance is no longer giving error codes and working properly"
Near Beeville, TX 78102
John L.
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRFA35SWHZ02 "Installed components, issue has been resolved."