Near Kingsville, TX 78363
Adam
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Inspection of unit shows no air being circulated from freezer compartment to refrigerator. But when testing fan from control shows test passing. Replace control And evaporator motor as well as start device to resolve issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev) and 1 W11161172 (cntrl-elec) and 1 W11215582 (motor-evap)
Near Corpus Christi, TX 78415
John L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, as soon as I open the freezer door the smell of Freon could be detected in the air. The evaporator has sprung a leak causing to lose Freon, The odor of the Freon also smells burned, the smell is due to a bad compressor. Replace evaporator and compressor to resolve this issue.; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
Near Victoria, TX 77901
Michael
Job Details: 07/20/2020
DISHWASHER MAYTAG MDB4949SHZ0 "I didn’t have the control in my parts bin. Contacted Darby, they do have it, rescheduled customer for next day; schdld next appmnt for 7/17 FRI !"
Near Victoria, TX 77904
Michael
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer said sometimes it freezes really and sometimes not. The repair made the first time is good, evaporators aren’t freezing up, temperature in the FC 17 degrees, RC 45 and 35 in the ice maker in RC. Unplugged the appliance to plug into the kilowatt meter and the relay K4 kept clicking on and off and wouldn’t allow the appliance to start up, possible this has been happening intermittently causing temperature issues. Unplugged the appliance for 5 minutes and it started back up. Called and spoke Robert at whirlpool tech line SR 7728344730, explained all I’d done, asked to check the display for the pantry, it is working normal. He advised to replace the main control. ; ordrng 1 WPW10675033 (cntrl-elec)"
Near Rockport, TX 78382
John L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW3090JW0 "Made multiple attempts to get unit into diagnostics mode, all attempts failed. Unable to run unit in diagnostics, according to customer unit showed an error code, attempted to run unit to see if code would be triggered. This unit does hasve a service pointer for non start W11395614ATHIS IS A STACKED UNIT IN A MOBILE UNIT, WILL NEED A HELPER ; ordrng 1 W11334214 (CCU)"
Near Taft, TX 78390
John L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL ISC21CNEDS00 "Inspected unit camera auger motor is not turning to dispensing ice. Check for voltage and auger motor, was not getting any voltage add motor when ice is being called for. Tested for voltage harness connector, was not getting proper voltage from connector and when ice pattern was depressed voltage did not change. Can he relayed by control panel click when ice paddle is depressed. Could be issue with the control board that was previously installed not sending proper voltage to auger motor. Replace auger motor harness and control board to resolve this issue.; ordrng 1 W10298069 (harns-disp) and 1 W11035837 (cntrl-elec) and 1 WPW10317991 (motor)"
Near Alice, TX 78332
Adam
Job Details: 07/20/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and proper temperatures. Customer complaint of dryer stopping midcycle also dryer will stop but timer will continue to run. Replace thermostats and timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer)
Near Kingsville, TX 78363
Adam
Job Details: 07/20/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows no error codes. But unit is making a loud screeching noise. Replace a Idler pulley belt and support rollers.; ordrng 3 W10314171 (drum support roller)s and 1 W10468057 (pulley-idr) and 6 W10512946 (ring)s and 1 W10610882 (belt)
Near San Antonio, TX 78253
Douglas H.
Job Details: 07/20/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Last tech diagnosis of SS issue. Confirmed diagnosis of failing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near , TX 78121
S. L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW1 Tested unit no error codes found all components working. Had customer load unit unit not overloaded ran quick wash with load tested unit with load all operations normal called tech line spoke to JK sr number 7728334342 for findings
Near Selma, TX 78154
Jim G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/20/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS08 Unit oven lights flicker when the door is opened. Finding issue to be electronic control. Ordering electronic control to resolve the issue. Control on B/O; ordrng 1 W11179310 (ELECTRONIC CONTROL )
Near La Vernia, TX 78121
S. L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Opened box to ice maker found fill tube not with kit cannot locate fill tube sleeve and filltube on parts break down this is where icemaker is leaking need both parts, called tech line spoke to Dustin sr 7728026861 he did research unable to locate fill tube or sleeve either. He advised will need parts dept. to contact vendor for parts research spoke to DB she will have parts Dept do research. ; O-emld tckt"
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced hinge door for right side.
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit frozen over. PREID was fan and thermistor assembly. Will also need however a evaporator cover. ; ordrng 1 WPW10501260 (cover-evap)
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/20/2020
MICROWAVE OVEN JENN-AIR JMW2427DS01 Last visit found a faulty UI. Swapped out with new console this visit to resolve issue. Collected labor cost.
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ Plugged in unit. Will let unit run for 24 hours. Will diagnose tomorrow. ; schdld next appmnt for 7/16 THU !
Near San Antonio, TX 78222
Steven G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found ice maker arm stays up in off position after making cycle of ice, replaced ice maker checked operation unit working normal now ; used 1 WPW10190965 (ICE MAKER) from stock"
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control board to resolve heater issues and tested the unit. Unit tested good now with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 07/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2430DS01 DOP provided unit under warranty snapped photo of scratch on paint left of unit. Advised customer of pre existing scratch. Found F2 E1 error stuck key pad. Found key pad bot engaging replaced console assembly tested all operations normal advised of survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/20/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer complaint is that the burners are too high. Verified issue. Will need to order pressure regulator.; ordrng 1 W11087445 (regulator)
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/20/2020
REFRIGERATOR KITCHEN AID KFIS25XVMS00 Found that the temperatures were perfect and that the client had the damper blocked. I rearranged the food items and showed the customer how and why intermittent freezing pockets form. I ran diagnostics and found that the unit is fully operational.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint is that the power button was not working properly on the console. Replaced the console and tested to complete. Unit is good to go.
Near Adkins, TX 78101
S. L.
Job Details: 07/20/2020
WASHER MAYTAG MVW6230HW0 Ran diagnostics no error codes. Tested valves pumps and wash functions these were good. Educated customer on HE machines not using as much water and detergent and use and care of unit advised to use HE install instruct today customer does not want to be on Maytag app. Unit operating as designed
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 07/20/2020
DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/20/2020
REFRIGERATOR JENNAIR JFFCC72EFS00 Thawed refrigerator evaporator. Replaced all parts in kit as per service bulletin. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced faulty FC evaporator motor. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer complaint is that the freezer section stopped cooling and the light went out. After a while, he freezer section started cooling again but the light stayed out. Replaced thermistor with truck stock. Thawed out evaporator and light switch. Everything working as designed. Unit is good to go.; used 1 W10316760 (THERMISTOR ) from stock"
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Found that the unit was plugged into a extension cord that runs into an outlet board running back through a wall plugged into another outlet board. The unit had no power and I was receiving no voltage along the line. I explained to the customer that they would need to have a licensed electrician come out and check and fix the outlet. I explained that it is ideal to have a dedicated circuit for the unit. The customer said his phone was out so I agreed to call Mr. Electric and have him talk with Lori. He is a retired police officer so I am providing a discount on the service fee. I explained to him that the service call is good for 90 days. Once he has the electrical fixed, if he has any further problems to call us within 90 days and we will further diagnosis the problem. Collected service fee."
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 07/20/2020
WASHER MAYTAG MVWC415EW1 "Called customer while in route, customer stated they have extended warranty explained t9 customer about proper dispatch need. Customer will contact extended warranty for dispatch."
Near Castroville, TX 78009
Justin
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Spoke with customer, looking for closing documents. Will reschedule once paperwork is received. ; O-emld tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 Sealed up edges due to separation after applying sealant good seal all around. Unit working as designed. Job complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Waterline is loose at the top of the cabinet. Clamp part ordered was incorrect. Ordering correct part to resolve issue.; ordrng 1 4387491 (insert)
Near Castroville, TX 78009
Justin
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Found both freezer and fridge running super hot, compressor and condenser fan running. Will need to have sealed system tech come out. Spoke with DH and said to order compressor. According to SB-Web unit has sealed system coverage. ; ordrng 1 W10507884 (compressor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR IKEA IX5BBEXDS00 "Spoke to Cathy from techline after stating issue, troubleshot down to bad heat probe, provided tech with update heat probe part number. Ordering probe to resolve issue.part number (819043)SR7728335021; ordrng 1 819043 (heat-probe)"
Near San Antonio, TX 78244
S. L.
Job Details: 07/20/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Customer did not have closing documents available called CXC spoke to Cindy SR 7728314220 unit covered under ELW found failed microcomputer replaced board tested lights and heating all operations normal advised of survey.
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/20/2020
WASHER WHIRLPOOL MAV6451AWW Customers complaint was units cycle knob would not move forward and need to be advanced manually. This knob attaches to a timer which uses a motor I checked the asynchronous motor on the timer element and it is damaged and will need to be replaced. Client decided to not go through with the repair because it was cost prohibitive. Customer paid service fee of.; ordrng 1 WP22004189 (timer)
Near San Antonio, TX 78232
S. L.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Removed outer door replaced control installed new rollers to replace old ones. Ran diagnostics all operations normal. Advised customer to clean filter on regular basis to also primer hot water advised of survey.
Near San Antonio, TX 78247
S. L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Checked ice room temp temp at 13 degrees RC at 39 and FC at 6 ran diagnostics checked thermistors fans and error codes these were all good and no error codes did ice maker fill test and harvest these passed callee tech line spoke to Cathy SR number 7728239130 we went through same tests her advise was to bypass pantry UI and if unit makes ice then Pantry UI bad if not to replace UI for dispenser. Advised customer of possible part costs of needed to be dome customer to report malfunctions.
Near Cibolo, TX 78108
S. L.
Job Details: 07/20/2020
OVEN ELECTRIC [S KITCHEN AID KOSE500ESS01 Removed unit replaced thermal fuse tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW5000DW3 "Installed new control unit worked form5 minutes went dead called techline spoke to Robert SR number 7728340442 tested pump at 25 ohms but it was hot to touch he advised replace board and pump , and to replace pump before board. Call when part comes in.; ordrng 1 W11417466 (CONTROL)"
Near Live Oak, TX 78233
S. L.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Found icemaker heater not coming on cubes stuck in icemaker, customer complaint about freezing in RC checked compressor and checked thermistor found outmof range thermistor. Call,when parts come in.; ordrng 1 12002355 (thermistor kit) and 1 W10884390 (icemaker) and 1 WP482338 (adhesive)"
Near San Antonio, TX 78222
Steven G.
Job Details: 07/20/2020
RANGE MAYTAG MET8720DE02 "Checked range temps found upper oven 30 degrees high, adjusted temp lower oven sensor not cycling correctly replaced sensor checked operation unit working normal now"
Near Castroville, TX 78009
Justin
Job Details: 07/20/2020
ICEMAKER (STANDA SCOTSMAN SCAN60PA-1SU "Contacting Scotsman tech support, believe issue to be ice level sensor. Spoke with Scotsman tech support and they suggested replacing the pressure switch. Drain pump is staying on while unit is off. ; ordrng 1 11-0504-01 (pressure switch)"
Near San Antonio, TX 78260
Jim G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Verified drawers were intact broken however informed customer they would not be covered by cosmetic warranty which must be within 30 days of date of purchase. Customer education.
Near San Antonio, TX 78260
Jim G.
Job Details: 07/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Completed factory reset. Reset power as well. Issue resolved. Also assisted in setting up remote connect.
Near San Antonio, TX 78228
Jesus C.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Found unit not going into defrost. Element is good. Will need to order new harness and bi metal. ; ordrng 1 W10225581 (defrost bimetal) and 1 W10297482 (harns-wire)
Near San Antonio, TX 78221
Steven G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 "Checked refrigerator found freezer door dispenser flap not closing because ice guide popped out of place, reattached guide checked flapper is closing properly now everything checks out ok"
Near San Antonio, TX 78228
Christian G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue stated by customer: unit still frosting up in fridge, not cooling. Previously found unit frosted up, defrosted and saw defrost sensor in wrong position. Repositioned. Unit still having same issue. Quoted customer 211.68 for part +labor. Customer states he will call us back if moving forward with install. Part#W11087438."
Near San Antonio, TX 78230
Christian G.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue stated by customer:unit not draining. Previously instructed to replace drain hose by Techline. Replaced unit started draining fine.
Near San Antonio, TX 78261
Jim G.
Job Details: 07/20/2020
WINE COOLER KITCHEN AID KUWL204ESB01 Replaced name plate. Issue resolved. Within 30 day cosmetic warranty.
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/20/2020
DRYER MAYTAG MEDB835DW4 Unit will not heat on automatic cycles. No power to element. No power from control. Unit will heat on timed dry cycle. Will need to replace UI and control. ; rqstng P&A on 1 W11098430 (cntrl-elec) and 1 W11158457 (overlay)
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB06 "Checked refrigerator found no abnormal noises, unit is cooling and running as designed. No issues. Job com0lete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE320M0ES2 The issue was that the oven door hinges are broken. Both hinges will need to be replaced. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ui due to faulty readings and unit going into diagnostics while just pressing light switch. After replacement tested unit no issues with evap motor or thermistor unit is working as designed. Job complete
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced heater element. Issue resolved.
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW1 Tested washer. Powers on. No stored error codes. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78202
Jesus C.
Job Details: 07/20/2020
WASHER MAYTAG MHW6630HW0 Called tech line.Sr 7728337603. Found unit has the no spin option saved. Customer will need to adjust settings during wash cycle. Unit is working as designed. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Complaint is that the unit has ice maker issues. Verified issues. Unit will need a new ice maker.; ordrng 1 WPW10300024 (icemaker)
Near Boerne, TX 78015
Christian G.
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW5 "Issue stated by customer: unit displaying LF intermittently. F3E2 spin limited by temp, F0E4 inlet temp fault, F8E1 long fill stored. Put unit into diagnostics. Hot water not flowing, cold water barley coming out. Voltage tested good from wall. Replaced valve with tstock. Unit tests good. Informed customer of survey.; used 1 W11165546 (VALVE) from stock"
Near Live Oak, TX 78233
Shawn W.
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 "Customer was complaining that the unit has been flashing OFB and resetting cycles. The unit was functioning with the same type of loads since July. Then the unit about a week ago started e Perone I g the problems. Ran diagnostics and received error code F9 E2 Water Ring Detectedand pump drive system problem and F0E3 Overload and F0 E5 Off Balance Load and F7 E9 Locked Rotar and F2 E1 UI stuck button. Found that there is water leaking from the tub. Found that the drain pump had resistance of 24 ohms. This is well over the range of 12 to 15 ohms.unit is going to need a new control, ordering a drain pump as a contingency. Both the drain pump test and the Drive System tests are pointing to the control board. Parts ordered. Noticed that the drain stand pipe is not at least 39 inches off the ground. I informed the client about the stress this puts on the pump and ideally acquiring a siphon kit.; ordrng 1 W10876600 (drain pump) and 1 W11195970 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "F6E4 stored in system, tested unit did not find any issue. Went over settings, unit is working as designed."
Near Schertz, TX 78154
Shawn W.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Discovered that the installers from Costco damaged the door as well as striping the screw that inserts into the handle. As well the mounting screws were screwed in to far causing a gap between the handle and the door. Unit will need new deli drawer, handle, gasket and hardware. Parts ordered. Explained to the customer that it could take up to 12 weeks to get the door. Pictures included.; ordrng 1 W11045125 (handle) and 1 W11104495 (dor-fip) and 1 WPW10443326 (gasket-fip) and 1 WPW10661886 (screw) and 1 WPW10661886 (screw)"
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4855HW1 Verified issue was possibly loose wire connected. Fasten life lock connection using wire tie. Issue resolved. ; used 1 8567668 (WIRE TIE) from stock
Near San Antonio, TX 78253
Christian G.
Job Details: 07/20/2020
MICROWAVE OVEN WHIRLPOOL WMC30516AS0 Unit not serviceable as stated by service pointer W10550945A. Service pointer states no replacement parts avaIlable and “If you are called to service this machine “do not schedule a service call.”” Please review pics
Near San Antonio, TX 78256
Christian G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: icemaker not dispensing ice. Ice bin had frozen water in it. Found fill valve had froze over and popped. Icemaker still good. Ordering fill valve.; ordrng 1 W11415785 (FILL VALVE)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/20/2020
MICROWAVE OVEN JENNAIR n/a Checked microwave found turntable motor not rotating ordering motor and drive to resolve issue. Customer stated they will contact office if they want to continue service. Collected service call fee. Job complete.; rqstng P&A on 1 461967753742 (covr-motor) and 1 461967848971 (motor-turn) and 1 W10545578 (shaft-turn)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/20/2020
VENTHOODS WHIRLPOOL WVU37UC6FS0 Last trip found faulty blower motor. Upon inspection of new part fan blade was damaged on arrival. Swapped out with old fan blade to make unit functional but the old blade is damaged as well just less damaged. Ordering new fan blade to resolve the issue. ; ordrng 1 W11099714 (FAN BLADE)
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested dishwasher. Not powering on. Good power from outlet. Found wiring in junction box under unit was loose. Fixed wiring. Unit powered on. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 Replaced agitator. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not drying. Found no rinseaid being used. Checked errors found f7e1 error nearer function turned off. Cleared error. Ran test cycle to check functionality of unit. Heater is functioning but there isn’t adequate heating. Ordering control to resolve the issue. Part on B/O; ordrng 1 W11305296 (CONTROL)
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/20/2020
RANGE KITCHENAID KSGB900ESS3 Complaint is p en was running and would not shut off. Tested range. No stored error codes. Found relay to bake was stuck closed. Will need to order and replace control and UI. ; ordrng 1 W10759287 (cntrl-elec) and 1 W10759323 (display) and 1 W10901118 (panl-cntrl)
Near San Antonio, TX 78260
Tommy B.
Job Details: 07/20/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 Customer stated that the issue is the unit has inconsistent baking results. No errors revealed in diagnostics. Found issue to be a faulty temperature sensor. Ordering sensor to resolve issue. ; ordrng 1 W10859573 (sensor)
Near San Antonio, TX 78260
Tommy B.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Running diagnostics revealed that the defrost by metal stuck open. Ordering additional parts to resolve issue.; ordrng 1 W11032800 (motor-evap)
Near San Antonio, TX 78266
Shawn W.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW7040DW0 Ran diagnostics and discovered error code F9 E2 Water Ring Detected Pump Drive System Problem and F0 E5 Off Balance Load. Client had claimed to see an E3 F5 error code which did not come up. That does not exist but could possibly be F5 E3 Lid Lock will not unlock would be this error if it existed at some point. The Service Diagnostics Verification Cycle revealed During sub steps 16 through 19 was displaying that the drive is not functioning as designed. It was working partially but grinding could be heard. On further inspection I found that the bolt holding in the impeller was not screwed in all the way and had about a 1/4 inch gap. I tightened down the Impeller screw/bolt and reassembled. Ran another Service Diagnostics verification Cycle as well as sub tests 10 through 14 on the service diagnostics load and test function. These test cover all speeds of spin and agitate. This unit is fully functional now and working as designed.
Near San Antonio, TX 78250
Justin
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice container for ice maker.
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
RANGE WHIRLPOOL WGG745S0FS02 "Ignitor that was sent is the wrong one, need WP7432P143. Will order and schedule for tomorrow. ; ordrng 1 WP7432P143 (BAKE IGNITOR )"
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2020
VENTHOODS WHIRLPOOL WVU37UC0FS0 "Found top of vent hood damaged, calling techline to document. 7728337472 file number. Getting transferred to trade team to document findings. 7728165300"
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced right door, separator, badge and tray drip. Unit is good to go."
Near San Antonio, TX 78218
Steven G.
Job Details: 07/20/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found start button popped out reattached switch checked operation unit working properly now
Near San Antonio, TX 78232
Steven G.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS2 "Checked ice maker found first harvest was a good slab of ice after that cycles were not going the full 20 minutes found water pan not filling all the way causing ice to be thin, but when I added water to pan cycle would go 20 minutes replaced water valve to increase water flow and to fill water pan ran cycle good pressure now but still cutting off before pan is full will need new circulation pump ; rqstng P&A on 1 W11176264 (CIRCULATION PUMP ), used 1 W10897719 (VALVE) from stock"
Near San Antonio, TX 78209
Steven G.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHENAID KUIP15PRXX1 "Checked ice maker found unit running but not getting cold, leak is Evaporator but now after running so without freon water is now in the system which means everything has to be replaced ordering, will need Okie Doekie ; rqstng P&A on 1 2313624 (condenser) and 1 2313806 (hot gas valve) and 1 W10218037 (evaporator)"
Near Helotes, TX 78023
Richard G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Replaced ice maker. However, found wires behind ice maker to be severed where they enter the door. Likely were severed when the ice maker was initially installed in the door. Will need to order a new door.; ordrng 1 W11254957 (dor-fip)"
Near San Antonio, TX 78253
Christian G.
Job Details: 07/20/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 Replaced oven door front due to physical damage. Unit test good.
Near Schertz, TX 78154
Steven G.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 "After getting ready to replace hinge found crack on door handle trim, replaced trim and door hinge checked operation everything is working normal now"
Near Atascosa, TX 78002
Jesus C.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV04 Installed new ice door. No issues during testing. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 07/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Customer states the unit has already been fixed by another tech. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC150M0EB4 "Replaced wiring harness. Tested to complete. All burners functioning, bake and broil are also good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Customer stated lights flicker and dim then unit stops cooling. Found cooling issue to be faulty thermostat and light issue to be faulty freezer light. Quoted 367.47 for P&L customer wants to proceed with repair. Ordering thermostat and light module to resolve the issue. Collected Sc. ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10583801 (THERMOSTAT )
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
COOKTOP ELECTRIC WHIRLPOOL WFG530S0ES1 Unit is missing all burner caps. Will need to order burner caps.; ordrng 1 WPW10183374 (cap-burner)
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is that the unit repeatedly fails despite attempts to reset it by disconnecting power. Found an F1E0 error in diagnostics. Ordering a control board to resolve issue.; ordrng 1 W11295998 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW2 Customer stated unit would stay in sensing. Found issue to be no water coming from the home side. Advised customer to contact maintenance for the water issue. Showed customer no water coming from hoses. No further issues at this point. Customer declined email.
Near San Antonio, TX 78257
Tommy B.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 "Last visit found a bad pump with tech line. Replaced with a new pump to resolve issues. Unit testing good, will need a cleaning cycle."
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 07/20/2020
DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked refrigerator found light switch on refrigerator door moving to much installed spacer with no luck on light switch. Ordering control board to resolve light issue.; ordrng 1 2219875 (light switch) and 1 W10366605 (refer control board)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced ice maker to resolve no ice production, after replacement good harvest good water coming into ice maker job complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 The issue is the unit is not producing ice regularly. Found issue to be the ice bin thermistor is faulty along with the recirculation pump water level sensor not functioning properly. Ordering parts to resolve issues.; ordrng 1 W11325175 (PUMP) and 1 WPW10511923 (thermistor)
Near San Antonio, TX 78230
Tommy B.
Job Details: 07/17/2020
MW-HOOD COMBO WHIRLPOOL WML55011HS3 Last visit found faulty control and user interface. Is it swapped with new parts to resolve issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78230
Tommy B.
Job Details: 07/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer stated the concern was that the unit remains on after turning off the bake cycle. What she was describing is the blower fan functioning to cool the unit after usage. Reviewed use and care guide and set expectations for sounds and unit function with the customer. No further issues at this time. Yes to survey.
Near Shavano Park, TX 78231
Tommy B.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not making ice. Found issue to be ice stuck in the icemaker arm leaving it raised so that it would not engage. Unit functioning normally after removing the ice obstruction. Unit testing good with no further issues at this time