We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/10/2021
Customer stated oven making intermittent clicking noise throughout operation. Tested unit & discovered reigniting at approximately 2.5-minute intervals. Recalibrated oven to no avail. Ordering electronic control & sensor.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
Zachary
Job Details: 11/10/2021
This separate issue, belt would not stay on all the way. Replaced belt, cam, with no change. Fortunately ordered drive motor. Removed drive motor and noticed the spindle slides up and down. Checked new motor and it does not. Replaced drive motor and belt now goes on properly. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near San Antonio, TX 78256
Shawn W.
Job Details: 11/10/2021
I removed the back panel and replaced the out of specification start device, replaced the panel and plugged unit in. The compressor fired up and the unit will now cool as designed.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near San Antonio, TX 78232
Chris S.
Job Details: 11/10/2021
Changed out user interface. Tested unit. Unit functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2021
Dishwasher was leaking. Found to be heating element. Ordering part.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/10/2021
Called tech line spoke with TJ SR 77322064859. Customer reported oven getting hot to the touch. Was informed by tech line that oven does not have a fan and needs to be 2 1/4 from the wall. Moved the oven up the correct distance it needs and tested. Unit is functioning as designed. ; schdld next appmnt for 11/24 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78230
Jim G.
Job Details: 11/10/2021
Replaced the faulty gasket seal. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2021
Replaced UI, new UI not accepting any inputs. Part is defective. Put old UI in and reordering UI.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Chris S.
Job Details: 11/10/2021
Customer stated that top left burner would stay on after turning off. Found issue to be faulty infinite switch. Replaced switch and tested unit. Unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near San Antonio, TX 78245
Sebastian
Job Details: 11/10/2021
Found that on arrival compressor was running but there was no frost pattern unplug the unit and plug it back in the compressor kicked back on and began to show across pattern ordering inverter to resolve issue if you need continues to have problems we likely have a restriction thats floating.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE507ESS02
Near San Antonio, TX 78216
Zachary
Job Details: 11/10/2021
Checked oven, found error code F2E0- keypad disconnected, F2E1 keyboard key stuck, F1E0- display board; oven user interface failure. Deleted error codes. Flipped power at breaker opened up console to inspect for loose connections. Connections were good, fuse was good. Further inspected everything checked good. Put back together and tested. Oven reached target temp with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2021
Replaced fan, unit tested good. Customer will monitor temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 11/10/2021
Customer stated unit not making ice and refrigerator compartment gaskets torn and causing discoloration. Ordering gaskets to resolve this issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78245
Sebastian
Job Details: 11/10/2021
Customer has extended warranty one extra year through builder found that the insulation was popping out in unit was not installed correctly not allowing the door to close make corrections unit tested good
We serviced a
FRGIDAIRE REFRIGERATOR
Model PLHS267ZDB2
Near San Antonio, TX 78209
Douglas H.
Job Details: 11/10/2021
Unit just hums when attempting to dispense ice. Found cause to be faulty solenoid. Customer wished to proceed with repair. Ordering solenoid to resolve issue.
We serviced a
KITCHEN AID RANGE
Model KFDC558JMH
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2021
Customer had concerns about oven. Temperature was 30 degrees to hot. No way to calibrate oven. Ordering new parts to resolve issue.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS
Near San Antonio, TX 78253
Sebastian
Job Details: 11/10/2021
Found the same error code that the last technician found indicating a bad board ordering controls and you are to resolve issue doesnt appear that we need to technicians to remove the unit
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78218
Chris S.
Job Details: 11/10/2021
Customer stated washer not cleaning clothes properly. Found issue to be faulty actuator. Replaced actuator and tested unit. Unit is functioning as designed.
We serviced a
FRGIDAIRE WALLOVEN
Model FGET3065PFD
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2021
Thermostat was ordered but was wrong. Ordering correct part to follow up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/10/2021
Our customer had two times in which the ice got stuck in the tray partially. They had a couple power outages. This could have caused the harvest to get stuck in an open position. The ice maker is producing well. He wanted me to check that there was not anything out of place. There is nothing out of place. I reminded him about rebooting the unit if there are and power outages if it gets stuck during an outage or otherwise. I also explained that if the ice bin is ever removed to slam it shut. This ice maker is fully functional.
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/10/2021
Our customer has a situation in which the vent hood installation is uneven with the cabinet trim on the back left and left side front. There is no damage or bend in the actual vent hood that is causing this. This is a builder cabinet maker problem. This is not our expertise. I informed our customer that we do not do cabinetry or installations. I referred him back to the builder. Customer Instruct. Pictures included.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Converse, TX 78109
Zachary
Job Details: 11/10/2021
Checked range, issue is cooktop nor oven will work. Clock does have power. Checked power supply, proper voltage at outlet. Checked terminal block, found neutral swapped with L2. Also, neutral was missing a nut. Used TS nut to correct misswire and install properly. Tested range and all components working properly. Range is now working as designed.; used 2 WP3400029 (Nut) from stock
We serviced a
KITCHEN AID VENT HOOD
Model KVWB606HBS0
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/10/2021
UI was not working. Replaced UI. Unit testing good. Customer was not there.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KHMS2056SSS0
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/10/2021
Opened up interlock switches and found primary interlock had been broken where spring secures causing not to function properly. Replaced interlock with all other original and tested. MW is now working as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDB8500AWX3
Near San Antonio, TX 78209
Jim G.
Job Details: 11/10/2021
Replaced faulty drain pump. Issue rsolved Collected payment. .
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78239
Douglas H.
Job Details: 11/10/2021
Last tech found faulty compressor per inverter blinks. Confirmed diagnosis. Replaced compressor. Upon vacuuming unit, unit not holding vacuum. Checked for leaks with nitrogen to hear a really loud gurgle and then hissing coming from with the liner around the steel condenser line to drier. Suspected internal leak. Contacting techline to confirm and report findings. Spoke with Robert. Explained the situation and he confirmed that its an internal leak. Stated unit unrepairable. Read disclaimer.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Zachary
Job Details: 11/10/2021
Checked OTR MW, customer is receiving F4E4- humidity sensor error code. Followed tech sheet, was able to get MW into diagnostics but was unable to test humidity sensor readings or even navigate diagnostics at all for that matter. Circulated power with no change. When testing MWs normal functions MW worked properly. Need control that is already on order to resolve issue. Also, ordering humidity sensor as contingency.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 11/10/2021
The water isnt draining all the way, clothes are still real wet per customer. F0E5 off balance load, cleared the error code and tried to calibrate but the agitator is spinning freely, the hub is stripped, ordered the part and rescheduled the customer.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Victoria, TX 77904
Michael
Job Details: 11/10/2021
The appliance wont fill per customer. I found the latch hanging inside the tub, the plastic ear broke off on one side and wont stay in place which is causing the issue. I installed a new latch from job 25422 part W11394572 that I didnt use, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is filling and working properly
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rockport, TX 78382
John L.
Job Details: 11/10/2021
Inspected unit, checked rollers and shafts on unit. Both components are good. Applied Teflon tool shafts and reassembled unit. Granny unit verify if Teflon helped call mom unit still vibrating at rear. Most likely issue is with bulkhead and shafts no longer being in line. Will need to replace these components to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 11/10/2021
Installed component, tested after installation. Issue has been resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77904
Michael
Job Details: 11/10/2021
The dryer was making a loud noise like the belt snapped per customer. I turned the appliance on and heard the noise, sounded like something was loose, the drum was turning. Removed the front panel and found the rollers and the belt were in good condition turned the motor by hand and the blower wheel sounded like it was loose. Removed the back panel and chute, the blower wheel was loose, tightened it properly and put the appliance back together and cut out a portion of the vent hose that was torn and crushed, put back in place. Turned the appliance on and it is no longer making the noise. The appliance is heating and working normal.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Victoria, TX 77905
Michael
Job Details: 11/10/2021
The customer said it wont power on. I found the appliance powers on and the evaporator fan is working normal but the compressor isnt starting up. Installed start device I had in TS W11198881, plugged the appliance into a kill a watt meter and the compressor started up, amps leveled off at 1.20. The compressor stayed running and the appliance is cooling and working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77905
Michael
Job Details: 11/10/2021
The customer said the appliance makes a loud screeching noise at the beginning of the spin cycle. Tested the spin cycle manually, appliance is making a screeching noise at the beginning and it goes away, sounds like the belt is slipping. Removed the shield and saw signs of the belt slipping on the pulley, installed one from TS, tested the spin cycle, it is no longer making the noise, calibrated the appliance and performed a diagnostics test, the appliance is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC
Near Cuero, TX 77954
Michael
Job Details: 11/10/2021
Installed new strike and gave the customer the 2nd one she purchased. Calibrated the appliance, it is locking and working normal
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 11/10/2021
Installed control and spark module tested unit issue resolved
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/09/2021
Tested unit. Bake not igniting. Replaced DSI and wiring. Tested unit. Good ignition on bake. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Converse, TX 78109
Zachary
Job Details: 11/09/2021
Replaced control board and issue was still present. Replaced latch motor and tested. Range is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78244
Chris S.
Job Details: 11/09/2021
Customer reported ice maker not working. When arrived customer stated ice maker started working again last week. Probably is a control board issue. Ordered control board and will return with parts to repair.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near San Antonio, TX 78250
Sebastian
Job Details: 11/09/2021
Customer unaware of service fee does not want to put in money to repair unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Chris S.
Job Details: 11/09/2021
Customer reported continuous humming coming from fridge. After inspection found compressor stays on for too long. Issue is probably a control board issue. Ordering control board, user interface, and defrost sensor just in case. Will return when parts are available.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Kerrville, TX 78028
Colton B.
Job Details: 11/09/2021
Customer complained of water-leaking. Troubleshot and found to be water inlet valve. Ordering part to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/09/2021
I removed all the handles, there were 6 different screws used by the installers. There was only one screw that was the designed screw. Installed all appropriate screws and handles. Doors are now opening as designed with tight handles.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW1
Near Schertz, TX 78154
Zachary
Job Details: 11/09/2021
Replaced control board and tested range. All functions working properly. Could not replicate issue that was called in originally. Customer will be able to test and see if this resolves issue. Range is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/09/2021
Complaint is front of unit gets too hot during oven use. Door is sealing. Front door glass is loose. Needs new door glass. Will need to install insulation kit. Called tech line. Set for 400. Allowable temp is 152 any metal surface. Glass 172. Sr 7732197923. Will order parts and reschedule.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
I was able to verify issue at a steaming issue wherein steam is activating console. Techline recommended covering steam items (or lower oven). Joel SR# 7732201619. ; O-emld tckt
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XSS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
I was unable to duplicate issue. I am reticent to replace this part without a verified issue as it is very easy to damage other components. After speaking with techline to confirm no other issue I was not
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78233
Zachary
Job Details: 11/09/2021
Replaced main harness and tested. Bake element is now powering on properly. Tested all other functions and were good. No other issues or errors found. Range is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 11/09/2021
Replaced both parts, cap motor and switch melted out ice unit good to go
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Colton B.
Job Details: 11/09/2021
Customer complained of soggy clothes. Dryer ran fine. Good heat, good motion. Disconnected dryer vent pulled out lent clogging apartment dryer connection. Lots of soggy lent. Dryer tested fine. Recommended to customer that apartment maintenance cleans out apartment dryer vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 11/09/2021
Replaced ice bin and double checked ice maker. Everything is now working properly. Refrigerator is now working as designed. No other issues or error codes found.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/09/2021
Customer of control panel not working. No fault code or historical fault codes. Everything testing ok.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
Replaced all parts and tested unit unit is testing good no error codes present igniting and heating as it should
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/09/2021
Customer stated water was leaking from the front of washing machine. Removed bellow and discovered rip in material. Reinstalled new bellow. Tested good. No issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/09/2021
I uninstalled the oven from the cabinet. Disassembled all panels, replaced the control and console., tested unit and checked for errors in diagnostics. No more errors. I reassembled and reinstalled it back into the cabinet. Unit is now fully functional. 2x Labor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/09/2021
Customer stated ice maker wasnt producing enough ice. Tested unit & discovered proper voltage at ice maker. Noticed freezer door gasket wasnt sealing uniformly to cabinet, allowing warm air to infiltrate freezer compartment near thermistor on ice maker. Reformed door gasket to create uniform seal. Unit tested good. No further issues at this time. If issue persists, door will require replacement. Part no. LW10755680
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
cooktop On order
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW2730DS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/09/2021
I uninstalled the unit from the cabinet and replaced the console. I reinstalled and set model number, date, time etc. I tested the test unit by running both bake elements. Both are heating. I entered diagnostics and received no errors. Unit is fully functional now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Sebastian
Job Details: 11/09/2021
Found door was scratched was not able to do installation re-ordering door.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/09/2021
Complaint is light in freezer section not working and freezer has intermittent cooling issues. Installed new Led module for freezer. All lights working. All thermistors and fans working. Could not determine cause of intermittent cooling issue for freezer. Will order and install new freezer thermistor as precaution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/09/2021
Tested unit. Front roller not secured to frame of unit. Fixed roller. No further issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS03
Near Helotes, TX 78023
Sebastian
Job Details: 11/09/2021
Replaced all parts can visually see small lines where the metal is folded over on the freezer door not sure if ordering another door is going to resolve this issue as both doors look alike. They confirm that there is a dent in the middle of the old door replaced freezer door appears that refrigerator doors in good condition gasket is tore up ordering gasket along with the batch for the freezer section as that was not added ordering touchup paint just in case. After changing slides found that the unit is sliding in and out as it should but due to the design if you pull from the extreme left or extreme right it will jump a gear explain to customer that they must pull from the middle.Customer expresses to me that their wife is going to be the one that has to come home and inspect the unit to make sure it is 100% good I explain to them to snap any pictures they find and call the office immediately.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 11/09/2021
Previous tech determined that unit may be in need of compressor replacement. Tested unit and found no issues. Replaced damper knob. Unit cooling per design. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ED0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/09/2021
Our customer is having a problem with the right front burner not shutting off as designed. I removed the oven from the cabinet and removed the back panel for testing. I tested the infinitive switches. The right front infinite switch is intermittently shorting and will need to be replaced.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
I verified a nonfunctional recirculation pump.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
Replaced door. Issue is resolved.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model C1848MA-32B
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
I was able to verify a malfunctioning gas valve. However I was able to get the left evaporator functional.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/09/2021
Our customer was having a problem with the broil. This unit was not showing up in entitlements although the model and serial number matched. I took pictures of the closing documents. 25 June 2021 DOP. I found that the broil is indeed working but our customer was unaware that the broil element and section is below the oven. I showed him how this worked and we moved one of the racks to the bottom section broiler. I sent our customer a digital. Opt of the owners manual. It was not provided by the builder. Unit is fully functional now. Customer Instruct.
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near San Antonio, TX 78006
Colton B.
Job Details: 11/09/2021
Issue is that unit is not completing cycle. Finding issue to be a drive block that is not fitting correctly. The new gearcase does not work with the old drive block. Ordering new drive block to resolve issue, I will be covering cost of drive block.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 11/09/2021
Customer reported weird grinding noise. Found issue to be ice maker and water valve. Ordering condenser fan just in case. Will return when parts are available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/09/2021
It appears no voltage is coming from the control board. I will also replace the OWI sensor.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 11/09/2021
Ive verified a thermistor and control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78405
Michael
Job Details: 11/09/2021
I called the number enroute, got Fergusons head quarters, unable to get get anyone to answer. Arrived at the Fergusons location and spoke with Will Canfield. He didnt know where the appliance was, advised him to call us back if they find it. Completed job
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Sinton, TX 78387
John L.
Job Details: 11/09/2021
Inspected unit, icemaker is not coming on will not turn. Replaced icemaker and ran test, Icemaker turns and cold for water. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Corpus Christi, TX 78410
Adam
Job Details: 11/09/2021
Call customer prior to arrival to confirm both address and if unit was in fact out of warranty. Customer claims she does have extended warranty through Lowes for an additional five years. I did inform customer unfortunately because work order was submitted without warrantee information the only way we can look at the unit and avoid service call fees would be for her to have a job at re-dispatched with correct work order and warranty information.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Taft, TX 78390
John L.
Job Details: 11/09/2021
Installed icemaker, new icemaker is functioning and issue on this unit has been resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78413
Michael
Job Details: 11/09/2021
The customer said it makes a loud squeaky noise at the beginning of the spin cycle. No error codes, tested the spin cycle manually and it squeaked at the beginning, sounds like the belt is slipping. Removed the shield underneath and could see signs of the belt slipping. Installed one from TS, tested the spin cycle again, its no longer making the noise, calibrated and performed a diagnostics test, completed with no issues, the appliance is working normal.
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP1
Near Corpus Christi, TX 78414
Michael
Job Details: 11/09/2021
Installed new drain pump, ran diagnostics, completed with no issues or error codes. The appliance is draining and working normal
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78412
John L.
Job Details: 11/09/2021
F8E1 long fillReplaced valve, recalibrated unit. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS00
Near Corpus Christi, TX 78413
Adam
Job Details: 11/09/2021
Sr#7732197952. After uninstalling original light it is apparent there is a cut in the solid yellow wire which is not supplying 120 V to the light assembly. Call tech line to troubleshoot the issue tech line states this will be considered non-repairable and customer should refer back to insurance company. SR number above dimming the unit non-repairable. Per tech line advise customer to reach out and contact third-party warranty company. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Portland, TX 78374
Michael
Job Details: 11/09/2021
The water went all the way to the top of the tub, only had 5 garments and then it wouldnt drain per customer, on soak setting.Plugged the appliance in and the drain activated canceled at the start button, tested the inlet valve and it has good water pressure on both sides, drained the water, the drain pump is working normal, there are no error codes. Although I couldnt duplicate the issue and the inlet valve is cutting on and off properly, due to the customer say it over filled and caused these issues, possibly a water level sensor, installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSSA
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Upper racks broken and falling apart. Unit needed adjuster kit Replaced adjuster kit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Chris S.
Job Details: 11/09/2021
Upon arrival found that installers changed out oven and everything was working properly no need for repair. they changed out the whole oven with a new one is what that workers in the house said .
We serviced a
WHIRLPOOL RANGE
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/09/2021
Our customer is having problems with the unit drying dishes. I found that our customer was not using rinse aid and I explained how this works. I also sent our customer a digital copy of the owners manual. The builder did not provide this. I noticed the drain hose was not looped up. I corrected this with a zip tie. I went into diagnostics and retrieved no error codes. This unit is filling, washing, draining and heating. Fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/09/2021
Everything test fine and operates as it should.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78229
Sebastian
Job Details: 11/09/2021
Back suspension is broken must have helper tech and suspension.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/09/2021
Tested unit. Motor not running. Found bad motor. Not getting power to motor. Replaced motor. Found bad control. Will need to replace control.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP107ESS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/09/2021
Customer stated microwave not heating, and was displaying an F1E5 error code, inverter not responding. Replaced magnetron, inverter and electronic control to resolve the issue. Upon testing unit runs for about 20 seconds and the error presents itself again. Calling techline, spoke with Travis. Had me verify voltage stayed continuously through 4903 relay yellow wire when the error presents itself. It did maintain voltage, he then asked which parts I installed. Gave part numbers, and then he asked various questions. Had had me verify dc voltage at p8 and then had me verify power drop at p8 connector. Came back to say engineering is saying is something with the wave guide. Asked about any discoloration on wave guide, explained saw a white almost chalky color on wave guide.he stated wave guide not a repairable part. Deemed unit unrepairable. Sr 7732202710
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/09/2021
I called our customer ahead of time to let them know I was running behind but was still coming. She informed me that there was an event they would be attending and were concerned how long it would take me to conduct the repair. I informed her it would take 30 to 45 minutes. She felt we might need to reschedule. We agreed that I would call when I was on the way and decide at that time. I called our customer to check and let her know I could be there in 15 minutes. I received voice mail. I left a voice mail with our number and asked her to call our office tomorrow to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/09/2021
Customer stated front right burner was going out. Tested and discovered weak spots in which right & left-front burners werent heating evenly. Ordering elements to correct issues. Still under warranty as per SB Web.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 11/09/2021
Customer stated gas at center burner was making puffing sound and flame seemed to be moving strangely. Ordering burner head for center burner. Customer also stated that front-right burner was intermittently not functioning. Ordering electrode & burner head for right-front burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Customer stated refrigerator not cooling intermittently & making noise. Amp draw of .71 indicating an inefficient compressor. Ordering compressor to resolve the issue. Also ordering damper.
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Customer stated that burners on new gas cooktop were too hot. Replaced regulator and tested with no issues.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Schertz, TX 78108
Zachary
Job Details: 11/09/2021
Replaced ice maker again under part warranty and waived additional labor. If issues persists order ACU. Was OOS, but will Ed upon return. Customer is aware.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
Found that the belt was the cause of the screeching noise replace belt and cam assembly; used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/09/2021
Tested unit. During ice maker fill, water is splashing from fill tube onto back of ice maker causing ice buildup. Fill tube will not hold after reshaping. Will need new fill tube. Ordering freezer door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
Open the door and inspected with customer found a dent in the side no obvious damage to packaging dent mustve came from factory customer is very upset that they cannot get a door that does not have damage on it re-ordering door referred customer to customer service and the office
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Converse, TX 78152
Chris S.
Job Details: 11/08/2021
Changed out right rear burner. Working properly. Changed out middle burner, still not working after testing. Gonna order valve with orfice and new burner. Will return when parts arrive.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/08/2021
Have been unable to replicate sound issue customer is experiencing. Only thing remaining is gearcase. Was able to get washplate off and finally saw a clear sign of gearcase going out. Oil is built up on the shaft and oil splatter signs are under wash plate. Ordering gearcase to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Converse, TX 78109
Chris S.
Job Details: 11/08/2021
Customer reported dishwasher not drying dishes. Customer is using rinse aid. Found faulty heat element. Will return when parts are available. ; O-emld tckt