Near Mathis, TX 78368
John L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, found issue with inner tub. Tub offset causing wobble and banging. Also unit has issue with motor, not able to get up to speed as should. Replace these components to resolve.; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 W10006384 (belt) and 1 W10554251 (spin basket) and 1 W10677717 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10866238 (capacitor)"
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
DRYER ROPER RED4516FW0 "The dryer was not heating, checked voltage, was not getting 110 on one leg. Reset the breaker, getting 240 at the outlet, powered on the dryer, the dryer is heating and working normal."
Near Port Aransas, TX 78373
Adam
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows no error codes calibrated unit and ran verification cycle unit is now excepting and running commands. This is the second time customer has had same issue with the same unit. Replace control board and uI to resolve issues; ordrng 1 W11035014 (console) and 1 W11035070 (panel-cntl) and 1 W11105155 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 01/09/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows rollers and idler pulley wheel deteriorating as well as causing large amount of stress on belt. Replace roller wheels idlepully and belt to resolve issue; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s and 1 W10547287 (idler pulley) and 1 W10610882 (belt)
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW7500GC0 "Unit had an F9E1 drain pump error. Tested pump, no function. Replace pump issue has been resolved"
Near Draper, VA 24324
Uriah B.
Job Details: 01/09/2020
FREEZER WHIRLPOOL WRT318FZDW01 Needs thermistors. Freezer not cooling at times. Things in fridge freezing. Temps in fridge at service about 32-38 depending where on shelf. Set at lowest cool. ; ordrng 1 W10838965 (thermistor) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/09/2020
DRYER WHIRLPOOL WED5000DW2 Install component issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
RANGE WHIRLPOOL WFE505W0HB2 "Installed all door components, issue has been resolved."
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4950HW1 "F8E1 error, cleared error code and tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
WASHER MAYTAG MVWB865GW0 "F3E2, F8E1, F0E4, F2E1, cleared error codes and tested the inlet valve, not opening up on either side. Part was not in my bin, replaced with one from truck stock. Calibrated and performed a diagnostics, completed with no issues or error codes, the inlet valve and appliance are working normal ; used 1 W11165546 (VALVE) from stock"
Near Little Rock, AR 72212
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL MVWB725BW0 "Found no codes stored in unit but did test suspension checked and the suspension is going bad. Customer said unit stays off balanced no matter the load size. Recommended replacing suspension. Collected 98.55 from customer via card. Balance due is 229.16; ordrng 1 W10247710 (washer,suspension)"
Near Taft, TX 78390
John L.
Job Details: 01/09/2020
WASHER MAYTAG MVWX655DW1 "Installed components, tested issue resolved."
Near Alexander, AR 72002
Justin
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer unplugged unit a few days ago, unit had some frost build up towards top closest to seal, need to order adhesive and door seal for freezer. I also adjusted the temps inside fridge and freezer. ; ordrng 1 8201711 (adhesive) and 1 W10315039 (gasket-fip)"
Near Little Rock, AR 72202
Justin
Job Details: 01/09/2020
RANGE AMANA ACR4303MFB3 "Found trim and door handle damaged, will need to order two parts. ; ordrng 1 WPW10310922 (trim-vent) and 1 WPW10323589 (hndle-door)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/09/2020
LAUNDRY MAYTAG MVWB850YW1 Reset unit for about 5 minutes while I checked the rotor stator b/c f51 code was present in diagnostic. Rotor stator checked ok. Verified spin in manual diagnostics. Ran test in normal with clothes in it. Unit proceeded as intended thus far. Cx to observe.
Near Conway, AR 72034
Doug M.
Job Details: 01/09/2020
DRYER WHIRLPOOL WED85HEFC2 "Inspected unit vibration noise coming from blower housing and blower cover area,tried to adjust could not get noise to go away,diagnosed to need seal cover,seal,and blower seal; ordrng 1 W10211899 (seal) and 1 W10211901 (cover) and 1 WP697770 (seal)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL GS5VHAXWY00 Cx hostile as Jump icemaker on receiver board wire harness between Black w white tracer and blue w yellow New icemaker jumped. Old icemaker did not jump. Needs icemaker and receiver and emitter boards. Receiver board. W10193666. Icemaker. 2198597. (ApplianceCare cost)No labor cost. Cx did not want to move forward with repair.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/09/2020
LAUNDRY MAYTAG MVWB865GW1 Replaced inlet valve. Ran calibration. Ran auto test test cycle. All checks ok.
Near Little Rock, AR 72212
Doug M.
Job Details: 01/09/2020
ICEMAKER KITCHENAID KUIX305ESS2 "Inspected unit for not making ice,performed service diagnostics found water short cycling and recirculating pump not running with 120v to pump,also found crack in water tube,diagnosed to need pump and water tube ; ordrng 1 W10863947 (tube) and 1 W11325175 (PUMP )"
Near Radford, VA 24141
Uriah B.
Job Details: 01/09/2020
REF MAYTAG PTB2153GRW "Replaced start device and reworked wiring to make fit as there was a universal start device on it.; pckd up 1 8201786 (start device,combo)"
Near Little Rock, AR 72212
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4815EW1 "Upon arrival customer stated she no longer needed service, she has a plumber coming to look at drain port."
Near Maumelle, AR 72113
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW5000DW2 "Verified good power coming into board, nothing coming out. Replaced control board. Calibrated unit and ran diagnostics. All test passed."
Near Little Rock, AR 72205
Justin
Job Details: 01/09/2020
LAUNDRY WHIRLPOOL WTW5000DW3 "Ran unit through diagnostics, all test passed. Went over loading procedures and show customer which setting to use for larger loads."
Near Little Rock, AR 72207
Justin
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDPE234GPS0 Found a plastic piece rubbing against door spring every time they would open and close door. Removed and unit is good to go.
Near Little Rock, AR 72210
Doug M.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Inspected unit for refrigerator door not staying in place door will continue to open,found no broken parts causing issue,called tech line (Dave) explained situation tech said this is normal operation per this model,explained to customer this is normal operation on this unit #7726841441"
Near Jacksonville, AR 72076
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW8000DW2 "Customer said she unplugged unit and waiting for a little while before plugging back in. Said once she plugged back in unit started working fine. F2E1 stored in system. Cleared fault, unit showing good."
Near Little Rock, AR 72207
Justin
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced icemaker and damper, as well as the dual valve. Unit is still not dispensing water. Found reservoir frozen, steamed out and tested dispenser again. Unit is dispenser water, customer to call if no ice is made within 24 hours."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW7500GC2 Client claims that she is only getting cold water into the washer. Ran diagnostics and received error code F2 E1 UI stuck button. Conducted key activation and decoder test and all keys worked. I found that the hot and cold water hoses were flipped on the washer. The client informed me that they had the installer from Appliance Mart come and check it and he had determined the same thing and obviously incorrectly flipped the hose. I switched them back.in service test mode I found that the cold water would come out when prompted and hot water initially. However it eventually turned to cold and when I put it back on cold it became really hot. I changed the valve and we still are getting hot water on both the cold and hot water valve step. This could be a bad wiring harness or bad control board. Based on the earlier UI error code I might replace that as well. I ordered all parts.; ordrng 1 W10849297 (harns-wire) and 1 W11040850 (cntrl-elec) and 1 W11043822 (conso
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Found the temperatures in the fresh food section at 36 degrees F and the freezer at 0 degrees F. Ran diagnostics and found no errors. The water dispenser about 6 ounces in 8 seconds which is lower than needed for ideal ice production. Client did install their own water softener slightly after having the refrigerator. I could not replicate the sound that the client was complaining about. They played me a video which sounds really loud. I called Techline and spoke with Rick. Based on the location of the rattling noise we decided to change out the evaporator fan motor. Apparently some of these will on occasion intermittently sound like a rocket ship taking off. File Number 7726831058. I ordered the parts related. I will return to vendor any part not needed. ; ordrng 1 2169142 (fan blade) and 1 2176759 (grommet) and 1 2176759 (grommet) and 1 2315549 (motor evaporator) and 1 W10188846 (retainer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/08/2020
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Found the unit UI in black screen . Checked 240 VAC outlet, it is sound. Rebooted and was able to get the screen to come on. Ran diagnostics and found an F6E0 error code on January 1 2017 and October 2019. According to the service manual the unit will likely need a new control board and possibly a new UI. I ordered both. I will return to vendor what is not needed. Conducted component activation all loads were working. Preheated oven to 250 degrees F. Explained to the client that they could use it until I return, they will just have to unplug it and plug it back in if it happens before I return. I ordered the parts. ; ordrng 1 W10840522 (cntrl-elec) and 1 W11040194 (cntrl-elec) and 1 W11105052 (console)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFC310S0EB3 "Right rear burner is not heating. Hot surface light on. Will need to replace infinite switch. ; ordrng 1 3148952 (switch,infinite lf) and 1 3148954 (element,surf.rf)"
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/08/2020
WASHER MAYTAG MHW8630HW0 Checked washer got no fault codes. Ran diagnostic cycle. All components passed. Checked drain hose no signs of any blockage or heavy debris. Unit has been intermittently draining and not draining. Ordered replacement drain pump to solve issue.; ordrng 1 W10918608 (PUMP ASSEMBLY)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DISPOSAL WHIRLPOOL GC1000PE4 Unit 4302. Crack in body of disposal. ; ordrng 1 GC1000PE4
Near Schertz, TX 78154
S. L.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW8040DW4 Found shifter error code and unbalanced error codes ran diagnostics found unit unable to spin basket at same speed as agipeller removed agipeller found damaged gearcase removed rotor found damaged shifter ordered both rescheduling 1/14. ; ordrng 1 W10754448 (clutch) and 1 W10868473 (gearcase)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Replaced water valve. Unit functioning as designed. No further issues at this time. DH approved parts at cost due to issues. Collected 292.77 pl.
Near San Antonio, TX 78250
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFC310S0EB3 "Issue stated by customer: oven not operating on bake/broil. Light doesn’t turn on in oven anymore. No error codes found, voltage tested good from wall. Found control putting 118v. Ordering control.; ordrng 1 W10887924 (cntrl-elec) and 1 WPW10571723 (bulb-light)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DRYER MAYTAG MEDX655DW1 Push to start switch fell out of place into the console. Secured switch to console. Tested dryer. Unit is working properly. Tested to complete.
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 01/08/2020
DISHWASHER AMANA ADB1400AGS1 "Called client to let her know I was on the way. She explained that she was at work and would be there in 10 or 15 minutes. I arrived at 1:10 pm. Knocked on door no answer. Waited 15 minutes and she arrived at the last minute. Found drain plug to dishwasher not popped. I popped it out, dug it out drained dishwasher. Showed client. Fully operational. Job complete."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 "Customer complaint was that the bottom oven door was locked. Entered diagnostic sequence and unlocked the door. The user interface console is behaving sporadically, activating multiple systems without command. Instructed customer to leave unit powered off at circuit breaker until repair is complete.; ordrng 1 W11351648 (CONSOLE)"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/08/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced magnetron and lamp bulb. Unit tested properly. Survey prepped. Issue resolved.
Near San Antonio, TX 78233
Devon F.
Job Details: 01/08/2020
DRYER MAYTAG MEDC465HW Customer complaint was unit would not heat tested unit for proper operation unit is operating as designed.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Adjusted harvest time upon arrival after speaking with Scotsman. Ordered parts to resolve issues. ; schdld next appmnt for 1/16 THU !
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Screw broke off ; ordrng 1 W11189635 (SCREW) and 1 W11218690 (HINGE) and 1 W11227370 (SCREW) and 1 WP489282 (SCREW) and 1 WPW10485980 (DOOR HINGE) and 1 WPW10485980 (HINGE)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Unit 3304. Dishwasher not draining. Will order new drain pump and hose. ; ordrng 1 W10545278 (drain hose) and 1 W10724439 (pump-drain)
Near San Antonio, TX 78251
Richard G.
Job Details: 01/08/2020
WASHER MAYTAG MVWC415EW0 "Changed drive motor. Entered diagnostics and ran calibration. Ran unit through automatic test. Changing out drive motor fixed the issue of the low grumbling and slow spin. However, there are more issues with this machine that were not visible prior to changing out drive motor. During spin test, the gearcase started grinding and the spin cycle was extremely fast. The unit shut down and the spinning took a long time to slow down. Unit would need a new gearcase and splutch to work properly. Quoted customer cost of additional repairs that are not covered by the warranty. Customer will be looking for a new machine. Gear case W11035747, drive pulley W10721967, and drive hub kit W10528947 would need to be ordered if customer went through with repair."
Near San Antonio, TX 78228
Steven G.
Job Details: 01/08/2020
WASHER MAYTAG MHW6630HW0 "Checked washer customer complaint was noise coming from back of washer and display had 00 and wouldn’t change when turning knob, ran diagnostics found no fault codes ran test cycle and after watching his video found they had Fresh Hold button pushed causing fan to run after cycle, it’s in the use and care manual, nothing is wrong with washer, customer doesn’t like washer and dryer"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/08/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Customer complaint is that the unit is not operational. Verified unit not working. Removed back panel and checked all connections. Unit is getting power. Opened front panel and checked connections on UI and door switch. All good. Tried to start unit again and it worked as designed. Double checked all wiring and found nothing to be wrong. Informed customer of findings and left magnet to give us a call if the issue happens again. Spoke with customer about survey.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE320M0ES2 Issue stated by customer: oven does not operate on bake/broil. No error codes present. Voltage tested good from wall. Also found bad hinge(bent/crooked) as well as damage to right side cabinet. Please review pics. Ordering parts.; ordrng 1 W10162245 (panel-side) and 1 W11122560 (cntrl-elec) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78212
Ivan B.
Job Details: 01/08/2020
DRYER MAYTAG MEDB835DW4 Replaced dryer feet to completely level unit. Test ran and the unit operated as designed. Also noticed the unit doesn’t have a vent hose it’s just connected straight to vent outside and was off center also causing additional noise. No further issues at this time. Informed customer of service call warranty and if the issues starts again to call. Customer refused to sign thinks something else is wrong with the unit even though I walked him through the whole process and the unit is workin smoothly
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/08/2020
RANGE KITCHENAID KSGG700ESS1 "Calibrated oven on range , ran diagnostics no issues. Checked for error codes none showed. Job complete."
Near Garden Ridge, TX 78266
S. L.
Job Details: 01/08/2020
WASHER WHIRLPOOL MVWB865GW0 "Found water damage to wall at drain pipe and on ceiling below unit that occurred prior to arrival. Took pictures of damage Ran diagnostics found no leaks on unit did find damage coincided with stand pipe overfilling when unit drains inspected found drain hose installed 1 ft into pipe advised customer that this will hinder performance and that will slow drainage into sewer and cause overfill corrected by installing hose 4.5 inches as per owners manual then filled tub drained all operations normal no leaks, customer stated that this was how unit was installed by contractor for retailer,he bought unit from. Also on dryer he purchased at same time has foil vent that customer states was installed by same contractor. Advised him through owners manual this poses fire risk. Advised of survey and paper."
Near San Antonio, TX 78249
Ivan B.
Job Details: 01/08/2020
DRYER MAYTAG MEDC465HW0 Checked dryer. No faults. Unit is heating normally. Customers complaint is clothes still damp and end of cycle. Ordered replacement moisture sensor and also explained using time dry vs sensor dry and proper loading.; ordrng 1 W10681051 (MOISTURE SENSOR)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/08/2020
RANGE JENN-AIR JJW2430DS02 "Installed screw, oven is operating as designed. No error codes found. Job. Complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Checked refrigerator unit is operating as designed, no error codes found during testing. Job complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/08/2020
WASHER WHIRLPOOL WFW6620HC0 Last visit during ACU swap there was damage to the wiring harness. This visit swapped out with new harness and control to resolve issues. Ran automatic test cycle and unit passed all functions with no further issues at this time.
Near San Antonio, TX 78228
Steven G.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator found unit running in vacuum, added freon checked for leaks, went to call tech line compressor wouldn’t come back on, will have to replace compressor and call tech line.; ordrng 1 W10575980 (compressor)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/08/2020
DISHWASHER KITCHENAID 0 As per service pointer W11296667 the rails are separating. Use S code S22916. Ordering new rails; ordrng 1 W11259785 (track) and 1 W11259786 (track)
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG525S0HS1 Last visit found temperature to be inconsistent with readout. Swapped control and oven sensor to resolve issues. Unit testing good now with no further issues.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/08/2020
WASHER WHIRLPOOL CAE2745FQ0 "Customer stated unit not spinning. Found no errors, ran auto testing found unit testing good. Ran manual testing all good there. Ran tachometer test showed no issues. Recalibrated unit. The cause of the issue was unit was overloaded. Unit checking good. No further issues at this point. Collected Sc."
Near San Antonio, TX 78260
Devon F.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTE704DSS0 Customer complaint was unit UI panel was unresponsive replaced UI panel to resolve issue unit is operating as designed
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint is that the refrigerator compartment is still freezing food and has not improved at all. Refrigerator compartment and freezer compartment are both set on recommended settings. Customer wants us to contact Whirlpool to document the issue and that she wants a new refrigerator. Ran unit through diagnostics and everything is operating properly. Called techline and spoke with Rick. Says we need to replace the air diffuser, which comes with the thermistor and main board in the back. SR#7726832938; ordrng 1 W11164593 (diffuser) and 1 W11293378 (cntrl-elec)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/08/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last trip found faulty RECIRC pump. Replaced RECIRC pump to resolve the issue. Then found severe scale build upon dispenser tube. Descaled that tube for customer to prevent further issues. Unit is performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Shavano Park, TX 78231
Ivan B.
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Refrigerator section freezing water bottles. Temperature displayed on control panel is not correct temp of section. Ordered thermistor and defrost sensor; ordrng 1 W10287848 (THERMISTOR ) and 1 W10772858 (DEFROST SENSOR)
Near Schertz, TX 78154
S. L.
Job Details: 01/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed doors defrost evaporator in RC replaced fan and harness reassembled tested all operations normal.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTM404ESS2 Determined issue might be spray arm. Ordering part. ; ordrng 1 W10860176 (arm-spray)
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Unit making ice but not fast enough. Finding the ice maker to be the cause, motor stalling. Replaced ice maker from stock to resolve. Unit testing good now. No further issues at this point. Yes to survey and leave behind. Parts still under limit. ; used 1 W10873791 (ICE MAKER) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG525S0HB1 "Issue stated by customer: bake and broil not working. Voltage from wall tested good, F3E0 error code present. Bake/broil turn on in diagnostic mode. Replaced oven sensor and control. Unit still not operating in bake/broil. Ordering parts.; ordrng 1 W11162730 (module-spk) and 1 WPW10602001 (valve-gas)"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/08/2020
WASHER MAYTAG MVWB855DC3 Diagnostic errors codes indicated overload. Educated customer on overload and how to avoid. Ran full diagnostic toe sure proper function.
Near San Antonio, TX 78228
Steven G.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB00 "Checked refrigerator customer complaint not dispensing ice, checked operation found dispenser and motor working properly, did find ice cubes not same size could cause jamming, leveled Refrigerator now ice will be even, customer to watch and call if any problems"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW04 No way to heat up gasket. Coming back Friday with heater. ; schdld next appmnt for 1/10 FRI !
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/08/2020
COOKTOP GAS WHIRLPOOL KCGS356ESS01 Replaced burner head. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Water inlet valve and tube are damaged. Will replace and repair. ; ordrng 1 W10878507 (inlet tubing) and 1 W11175771 (valve-inlt)
Near Spring Branch, TX 78070
Devon F.
Job Details: 01/08/2020
DRYER MAYTAG MED6630HC0 "Customer complaint was unit would make loud noise last visit tech line suggested a noise reduction kit installed kit problem still exist, called tech line again spoke with Scott they suggested replacing vent tube. Discussed with customer he is very upset about taking off work again and said he would call whirlpool to discuss ongoing problem."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Faulty ice maker. Do not have one on truck. Customer would like first appointment of day if possible. ; ordrng 1 WPW10764668 (ICE MAKER)
Near San Antonio, TX 78258
L
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JS48PPFXDA Issue is refrigerator no turning on. Found power to unit. Bad control board ; rqstng P&A on 1 67001358 (cntrl-elec) and 1 67001358 (cntrl-elec) and 1 67001360 (supply- po)
Near San Antonio, TX 78258
L
Job Details: 01/08/2020
MICROWAVE OVEN MAYTAG MMV1175JZ Issue is unit trips breaker. Found faulty parts ordering new parts ; ordrng 1 W10343300 (capacitor) and 1 W10668273 (thrmst-fix) and 1 W10833365 (brkt-cntrl) and 1 W10836571 and 1 W11169310 (interlock) and 1 W11169312 (interlock) and 1 W11353994 and 1 W11360415 and 1 W11369662
Near Boerne, TX 78006
Tommy B.
Job Details: 01/08/2020
THIN-TWIN 24' LE WHIRLPOOL WFW3090GW Called techline spoke to Andy. Den on unit indicates unit is in demo mode. Unit is testing good now with no further issues. If issue persists will need to swap control.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/08/2020
WASHER MAYTAG MVWB855DC3 "Checked washer found error code F9E1, performed test #7 ordering control board.; ordrng 1 W11105151 (cntrl-elec)"
Near San Antonio, TX 78248
L
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW Issue unit missing hose. Put on hose. No other issues Job complete
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: inner glass shattered during self clean cycle. Ordering parts.; ordrng 1 W10827059 (INNER GLASS)
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue was that the unit is not adequately cooling. Ran test on cooling system and found issue to be evaporator motor to fan running hard. Ordering control as well to resolve cooling issues. Educated customer on proper temperature controls.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/08/2020
WASHER WHIRLPOOL WFW94HEXW2 Customer states that the issue is the door is locked. Error codes F6E1 F6E2 revealed in diagnostics. Unlocked the door using manual lock test. Collected service call.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer complaint is that water was spraying from the tube on top of the refrigerator (icemaker fill tube). To stop the water from spraying, customer placed a towel over the tube, which caused the water to go into the icemaker area. Ice bucket and icemaker was frozen shut. Thawed out frozen areas. Replaced tube. Ran icemaker through water fill test, no spraying water. Tested to complete. Unit is good t go. Spoke with customer about survey."
Near San Antonio, TX 78258
L
Job Details: 01/08/2020
DISHWASHER JENN-AIR JDB8700AWS3 Issue was unit not drying. Ran diagnostics found code 7-1. Unplug control. Found loose connection. Fix issue. Ran diagnostics no error codes. Units element turning on now drying. Job complete. Service fee collected
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that the broil will light and then go out. Started broil on 500 degrees. Burner did not go out. Showed customer in manual that it states if the door is open too long, the burner will go out until the door is closed. States she was trying to broil with the door open. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/08/2020
WASHER MAYTAG MVWB835DW0 Customer thought we were replacing his washer. Does not need out service.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE525S0HS1 "Issue stated by customer: hinge damaged on stove. Replaced hinge, unit tests good. Informed customer of survey."
Near Bergheim, TX 78004
Jim G.
Job Details: 01/08/2020
MICROWAVE OVEN JENN-AIR JMW2427DB01 Determined issue due to faulty UI console. Ordering replacement part. ; ordrng 1 W11236895 (console)
Near San Antonio, TX 78244
Steven G.
Job Details: 01/08/2020
RANGE AMANA AER6303MFB2 Checked range found fault code F1 E0 causing by control board ordered; ordrng 1 W11204487 (CONTROL )
Near San Antonio, TX 78216
Steven G.
Job Details: 01/08/2020
DRYER WHIRLPOOL WED5000DW2 "Checked dryer found squeaking noise when unit running, found top screws missing on top off bulk head, replaced screws"
Near San Antonio, TX 78247
Devon F.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Customer complaint was unit would not dispense water ordering new inlet valve to resolve issue. Collected service call 113.66 card.; ordrng 1 W10822681 (valve-inlt)
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTE254ESS2 Parts not on van again. Its just 2 dishwasher racks. ; schdld next appmnt for 1/9 THU !
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Tested microwave. Issue with vent fan. Loose screw on frame causing issues. Fixed screw. No further issues. Tested to complete.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/08/2020
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint was unit turntable table was making thumping noises during operation. Found it to be the motor. No turntable motor in parts list, unit is unserviceable. Instructed customer to call whirlpool at 18002531301 to resolve issue."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE505W0HB1 Installed new cooktop. No further issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS Complaint is that the top of the unit has been crushed. They are requesting we replace the top panels of the unit as well as the control panel. Repair costs are over the initial authorization.; rqstng P&A on 1 W10318192 (top-cabnt) and 1 W10694465 (top-cabnt) and 1 W11086141 (console)
Near , TX 78253
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WGE745C0FS01 Issue stated by customer; lower oven door damaged. Replaced outer fascia. Unit good.
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/08/2020
RANGE AMANA AGR4230BAW3 Installed new oven valve. Tested unit. Oven now igniting. Heating good. No issues during testing. Tested to complete.
Near Morawce, TX 78006
Douglas H.
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Contacted marcone about locating the part number for the scratched trim piece “top grille vent”. Marcone couldn’t locate this part. Spoke with AE about the situation again and she stated she will contact JA about this piece and see if we can locate it. ; saved tckt
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/08/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Dropped off check.