We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Boerne, TX 78006
Sebastian
Job Details: 09/13/2022
Thermistor in control confirm control has the double sticker indicating that it does not defrost unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78245
Richard G.
Job Details: 09/13/2022
Customer states the unit is doing the same as before. States that the ui will begin beeping and they are not able to dispense water or ice. The refrigerator stops cooling and everything begins defrosting. UI was replaced 1 year ago to fix the issue. Ordering UI again and main control.; rqstng P&A on 1 W11224256 (Control) and 1 W11387387 (Ui)
We serviced a
KITCHEN AID VENTHOODS
Model KVWB406DSS4
Near San Antonio, TX 78260
Jim G.
Job Details: 09/13/2022
I verified scratches on the outside near the control buttons. This is not serviceable in the field and will require a new unit most likely.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near San Antonio, TX 78261
Jim G.
Job Details: 09/13/2022
I verified thin ice. I was able to determine a kinked line. Used wire tie to secure. Issue was resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near San Antonio, TX 78245
Chris S.
Job Details: 09/13/2022
Customer stated that when starting dryer it takes a while for it to turn the drum found it should be motor motors out of stock.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Boerne, TX 78015
Sebastian
Job Details: 09/13/2022
Taking it to the control control is not engaging any of the relays not feeding any DC voltage to the UI LEDs on control are not lighting up order and control to resolve issue; ordrng 1 W11419051 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 09/13/2022
Customer concern is that there are visible flames in the broiling compartment. Did not find anything out of the ordinary. All parts for broiler are present. Unit is good to go.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HB4
Near Converse, TX 78109
S
Job Details: 09/13/2022
Upon arrival customer stated unit would pop the breaker immediately after plugging in the unit. Contacted tech line and per tech line we have a faulty breaker and outlet. Plugged unit into another outlet and the unit powered on without out jumping the breaker. Once the unit was plugged in all the icons turned on not allowing communication to the unit. Per tech line replace the control board to resolve the issue of the unit. Ordering 1 W11552018 control board and W11252184 control panel. Steve-SR-7734579595 ; ordrng 1 W11552018 (Control board) and 1 W11252184 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Fair Oaks Ranch, TX 78015
Chris S.
Job Details: 09/13/2022
Customer stated water dispenser and icemaker were not working. Replaced valve in the wall valve to fix issue still not getting any water through water dispenser or icemaker. Ordering water filter housing to fix issue and also ordering reservoir just in case. ordrng 1 WPW10394053 (housing) and 1 W11204869 (reservoir)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78225
Jesus C.
Job Details: 09/13/2022
Tested unit. Found bad suspension. Replaced suspension. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78207
Jesus C.
Job Details: 09/13/2022
Tested unit. Found leak on drier. Repaired leak. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 09/13/2022
Customer complaint is that the oven is no longer heating. Verified issue. Replaced igniter. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS00
Near San Antonio, TX 78261
Jim G.
Job Details: 09/13/2022
I verified no console was not needed and never installed. I only installed control with power supply. Parts ordered on 6/30 were. Not all used. Control installed today was to replaced a defective part. Issue is resolved today. A refund will be needed as the console was never installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Floresville, TX 78114
Jesus C.
Job Details: 09/13/2022
Installed new compressor and evaporator. Recharged unit. No issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78253
Richard G.
Job Details: 09/13/2022
Cus complaint is that the unit is making a grinding noise. Verified bad gearcase. Also found suspension bouncing. Will need to replace suspension and gearcase. Also ordering motor, belt, and cam assembly.; rqstng P&A on 1 W10780045 (Suspension) and 1 W11454741 (Gearcase) and 1 W10890624 (Motor) and 1 W10721967 (Cam assembly), ordrng 1 WPW10006384 (Belt), states that autho needed
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near San Antonio, TX 78257
Chris S.
Job Details: 09/13/2022
Customer stated kickplate on dishwasher was getting stuck in between door found it should be screw came off and kick plate was further out. Fits kick plate. Tested door everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/13/2022
Lightly blocked off not allowing water to cycle through took off lid ran test mode cannot verify any other leaking
We serviced a
LG DRYER
Model NA
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/13/2022
Cannot find model or serial number on unit cannot perform service closing out call did not charge service fee
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Garry
Job Details: 09/13/2022
Customer under the impression that WPL is covering both parts and labor costs of this repair. Informed customer that we would need an appropriate notice from WPL advising of same in order to proceed, otherwise she would be financially responsible for all services rendered. Customer opted out of todays appointment, stating she would take it up with WPL. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cibolo, TX 78108
S
Job Details: 09/13/2022
Upon arrival customer stated units ice maker was not working. Tested unit and ice maker had an error code e2 for lost home position. Ordering 1 W10764668 ice maker to resolve issue. ; ordrng 1 W10764668 (Ice maker)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027EW1
Near San Antonio, TX 78249
Chris S.
Job Details: 09/13/2022
Customer stated push button was not working when upstairs with maintenance maintenance to see unit everything is working properly only thing I saw wrong was I want to push start it was damage but maintenance was fixing that already no need to repair anything working as designed talk to girls in the office let them know whats going on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Boerne, TX 78006
Sebastian
Job Details: 09/13/2022
Found that the coupling on the auger motor is broken ordering ice container along with mounting plate and other associated partsFound that the coupling on the auger motor is broken ordering ice container along with mounting plate and other associated parts; ordrng 1 W11347840 (Is ice container) and 1 W11573761 (Mounting plate) and 1 WP2220458 (Coupling) and 1 W10852956 (Spring) and 1 WP2305382 (Washer) and 1 WPW10258544 (Shaft)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near Boerne, TX 78006
Sebastian
Job Details: 09/13/2022
recycling pump is not working it was very hot found debris in the pump found that the debris is from the waterslide which recirculates the water back into the song must order slide pump has already been replaced and is working turning off unit for now as waterfalls directly on the pump with a Busted slide; ordrng 1 WP2185625 (Slide)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Upon arrival found no power to acu. Replaced acu and unit had power. Tried running diagnostics but wouldnt run, tried draining unit but wouldnt drain, checked harness and harness was cut. Ordering harness to resolve issues; ordrng 1 W11545744 (Harness)
We serviced a
FRGIDAIRE FREEZER
Model LFFH21F7HWG
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Customer stated over phone service was not needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near San Antonio, TX 78212
Garry
Job Details: 09/13/2022
Customer complaint of condensation in refrigerator. Arrived to confirm customer complaint and found lower RC Door Hinge Bracket bent out of shape, allowing for a sizable gap between cabinet and RC door gasket. Reshaped bracket and created good seal between door and cabinet. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78253
Richard G.
Job Details: 09/13/2022
Replaced heater per special project. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Boerne, TX 78006
Sebastian
Job Details: 09/13/2022
Found that unit needs to have the P-trap installed or is malfunctioning ordering parts; ordrng 1 W10619951 (Drain kit) and 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Richard G.
Job Details: 09/13/2022
Customer complaint is that the oven is not igniting for bake. Verified surface burners working and broil working, but not bake. Ordering igniter and burner tube.; ordrng 1 WP9758079 (Oven igniter) and 1 WP9758078 (Burner tube)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Schertz, TX 78108
S
Job Details: 09/13/2022
Upon arrival customer stated the unit would leak out of the bottom on the bulky item setting only. Advised customer that the unit will be getting more water than any other cycle which in turn will cause a small amount of leaking. Per tech line there is no fix just to reduce the amount of water used on the bulky item setting. Advised customer of proper use and instruct. Tested unit and unit functions as designed. No error codes. No further issues at this point.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/13/2022
Our customer had a licensed electrician check the circuit to the dryer. I tested the 3 prong 240 VAC outlet once again and it did have proper voltage. However, when testing the voltage drop at the terminal block we still had inappropriate voltage drops which indicates a problem with the neutral wiring in relation to the L1 and L2. I contacted Scott, Senior TechnicIan at Whirlpool. I explained what our previous tech had concluded and wanted to be sure because it did not make sense to me It did not make sense to him as well. I put the diagnosis in Scotts hand as I had with Robert from tech line on my second visit with Tech Line as well as my third run with tech line. He had me place my multimeter on the L1 wrt N and run timed dry with the push to start button. before engagement we had initial 120 VAC it dropped to 40 VAC then stabilized at 110 VAC. We then did the same from L2 wrt N. On initial 120 VAC, once started it jumped to 190 VAC then stabilized at 132 VAC. When testing L1 wrt L2, initial 240 VAC, stayed on and stabilized at 240 VAC. The L1 wrt L2 is normal. The problem lies with the L1 wrt N as well as the L2 wrt N. The voltage drops are not normal and indicate some bleed over on the neutral to ground. Scott explained that many times a licensed electrician will just check the outlet with his meter and bless off on the outlet without digging deeper as we did on the voltage drop tests. Scott advised as Robert did that the electrical fault is in the home, not the appliance. I was advised to not replace any parts. He also advised that I show the incorrect voltage drops to our customer. I did this. Our customer did not agree that this should be a problem. He wired his whole house himself even though they told me they had a licensed electrician check it out as well. I provided the SR number and the phone number to Whirlpool customer service so he could talk to one of the Senior Technicians at Whirlpool.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/13/2022
I was not the first technician on this repair. This is a stacked unit. The dryer will need to be removed to install the console and the contingency parts if needed. I do not see an attention note for a helper. I have put in a helper ticket. If we send the original technician and he has a way to do this safely without a helper. Send him. I informed our customer that the office will be in touch for a rescheduled appointment with a helper. ; O-emld tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNTS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/13/2022
I found that our customer was experiencing the symptoms of Technical Service Pointer #: W10565994 Action Required: Informational/Mandatory Release Date: December, 2012 Jenn-Air, KitchenAid and Whirlpool 50# Ice Makers Ice Maker Not Working/Lights Do Not Illuminate. Concern: Ice maker does not work/lights do not illuminate. Cause: If the water level sensor (Figure 1) is shorted, it will cause the Ice Maker to go into a sleep mode preventing the unit from operating. This failure acts as if the control board has failed but it has not.To Check: Disconnect the water level sensor; if the Ice Maker begins to operate, the sensor is shorted. Correction: Order the water level sensor per parts break down and replace the component. Do Not Replace the Control Board!. I found that the unit would not turn off and that the water trays were crocked and there were screws missing. Our customer informed me that her maintenance man had replaced the hose tube. I could not tell if this was an OEM part. When I removed the water level sensor to perform the test I found that the red wire of the water level sensor had been clipped and somebody had cut the black wire from the water level sensor and spliced it into the main wiring harness. This is what is causing the problem. The water level sensor, the pump harness and the main wiring harness will need to be replaced. The main wiring harness has been discontinued. This unit cannot be repaired and although it is making ice it is a dangerous configuration. I reassembled the unit as I had found it and the unit was working but there are no guarantees because wires were falling out of connectors everywhere on the uncertified repair. Our customer purchased this home recently so likely the work done was done by a technician to kick the can down the road due to discontinued part, I did not charge any labor due to the miss-diagnosis. ; schdld next appmnt for 9/22 THU !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/13/2022
Our customers having a problem with the dishwasher heating and drying. In diagnostics I retrieved error code F7 E1 Heating No Heat. This could be an uncleared code from when the heater was open before the last repair with DH. In service test mode the heating circuit is working. I showed our customer with a wet paper towel. There was no rinse aid in the dispenser. I advised and explained the importance of rinse aid for drying of dishes. I also went over care and use briefly. Customer install and instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/13/2022
I uninstalled the dishwasher. However, when replacing the valve I found that Marcone put a drain pump in the box rather than a fill valve. I double checked the part order and the valve W11175771 was ordered. Instead the part in the box is W10876537 drain pump was put in the box. There is evidence that the scratched out the drain pump number and put the valve number on the box. Wrong part sent back as defective and I re-ordered.; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY04
Near San Antonio, TX 78220
Daniel
Job Details: 09/13/2022
Out of warranty. Customer reported plate of ice in freezer bottom. Upon arrival found that drain tube was clogged which was causing water to slide down to the floor of the freezer and freeze up. Defrosted all ice and throughly unclogged the drain chute in back of unit. Water will now run freely through unit when defroster kicks in. Customer will no longer have issues with ice on the freezer floor. Drain tube I was sent with was not made for this unit. Original drain chute was still good.Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78207
Daniel
Job Details: 09/13/2022
Customer reported that every once ina while unit will freeze up and will need to be unplugged and re plugged in order to drain and resume cycle. Customer stated that other than that happening every once ina while the unit functions good. Upon arrival found error code F1E2 which is motor control fault which ultimately is the main control. Tested unit and unit successfully completed diagnostic mode. All components functioning as designed. Unit spun properly so I know the capacitor is good. Ordering control because the unit should not be freezing sporadically. Will return with parts to finish repair. ; ordrng 1 W11399433 (Control)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near San Antonio, TX 78237
Daniel
Job Details: 09/13/2022
Customer reported unit not heating at all. Upon arrival found that unit would start up but not ignite. When checking error codes found F3E2 which is moisture sensor. Disassembled unit and installed new igniter as well as checked the continuity on all fuses and all checked out good. Re assembled unit and tested but unit now no longer started up and read F3E1 which according to techline was exhaust thermistor. Ordering sensor harness, exhaust thermistor, control, and coils. Will return with parts to finish repairs. Sr 7734576699; ordrng 1 WPW10298258 (Sensor harness) and 2 WP8577274 (Exhaust thermistor)s and 1 W11531525 (Control) and 1 279834 (Coil)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78239
S
Job Details: 09/13/2022
Upon arrival customer stated the only issue was the unit not dispensing water. Customer stated that the contractor put a new filter. Verified the contractor installed the filter wrong. Removed and replaced filter properly. Tested unit and unit functions as designed.No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 09/13/2022
I verified a faulty gearcase. Replaced along with slider. Issue is resolved. ; used 1 W11449841 (Gearcase) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78239
S
Job Details: 09/13/2022
Upon arrival replaced faulty ice maker per Samsung tech line. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78221
Daniel
Job Details: 09/13/2022
Tried calling customer earlier in the morning let her know I was sent out without a helper but customer did not answer and voicemail was not optional. Upon customers time frame i called once again and customer answered and I let her know I was sent without a helper and that we would have to reschedule. Customer was very upset and stated she wanted me there today. Customer stated her boyfriend was going to take dryer down before my arrival so I let her know Id be on my way. Upon arrival found boyfriend in altercation with saws worker in front yard. When I knocked on door customer stated she would have to reschedule and closed the door on me. Rescheduling for Monday 9-19 ; schdld next appmnt for 9/19 MON !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Upon arrival replaced acu, harness, and clutch, attempted to program ui with no success. Ordering gear case since clutch is seized on, stator, rotor, slider, ui, screws, and a washer to resolve the issues present. Rotor, ui OOS. Customer will be contacting whirlpool about OOS part and unit issues.; ordrng 1 W11478526 (Ui) and 1 W11449841 (Gearcase) and 1 W11195971 (stator) and 8 W11027980 (screw)s and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752189 (screw) and 1 W11553312 (Washer)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Upon arrival replaced suspension, recalibrated unit, and balanced legs. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78225
S
Job Details: 09/13/2022
Upon arrival replaced control and lower harness. Pulled pulley shield off and found the capacitor full of motor oil. Needing to order the gear case as well and replace that. Ordering 1 W11449840 gear case and rescheduling for Thursday to replace the rest of the parts as well. Messaged parts dept and verified we have the part in stock. Advised customer if new issue with gear case. Customer is okay with the issue being resolved. ; ordrng 1 W11449840 (Gear case)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Upon arrival called tech line and spoke to Travis 7734575336. Found major burning from control unit. Control caused burning of wires. Per tech line wed need to order all harnesses, drain pump, acu, ui, and any other part burned/affected by short. Spoke with David from safety to follow up from safety standpoint wouldnt be cost effective to fix unit and would fall under the prorated exchange which would be 150-158 or prorated refund 790.83. Customer also has a aig policy and needs to contact them to see what the buyout options are from them. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Drew
Job Details: 09/13/2022
Upon arrival replaced friction sleeves to resolve issue with door, no further issues at this point
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/13/2022
Installed new PCB. no further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
S
Job Details: 09/13/2022
Upon arrival replaced regulator, tubing, oven valve, burner with new. Applied pipe glue and checked for leaks. Zero leaks. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENNAIR RANGE
Model JGRP748HL01
Near San Antonio, TX 78255
Sebastian
Job Details: 09/13/2022
Replaced both controls down at bottom. Ui is responding as normal returning that part as it can be audited if working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/13/2022
Complaint is unit heating but not drying. Tested unit. Good heat. Poor airflow from unit. Found blockage in ventilation system. Cleared blockage. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Helotes, TX 78023
Sebastian
Job Details: 09/13/2022
Customer has a video of the unit shaking but after watching the video it looks like the unit is working appropriately unit seems to be working normal and Test mode as well
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near San Antonio, TX 78203
Garry
Job Details: 09/13/2022
Tech was assigned as a helper;
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78209
Garry
Job Details: 09/13/2022
Customer complaint of difficulty opening & closing DW door and insulation visible from front of machine. Uninstalled DW and removed fragments of insulation from hinge/roller assembly. Reinstalled unit with care to ensure insulation stayed in place. Insulation no longer visible and door operating as designed. Secured DW to cabinetry with screws and replaced tub plugs. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ingram, TX 78025
Drew
Job Details: 09/13/2022
Upon arrival customer stated he is having multiple intermittent issues. Found harness/ui/door connectors issue causing voltage issues throughout unit. Ordering parts, door is OOS ; rqstng P&A on 1 W11170612 (harns-wire) and 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec), states that autho needed
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Antonio, TX 78223
Daniel
Job Details: 09/13/2022
Returned with parts to repair. Thoroughly defrosted unit. Installed new evap fan harness, thermistor, and user interface. Customer should no longer have any issues with unit freezing over. If customer calls back please return with W11546690 (Control box).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near San Antonio, TX 78254
Chris S.
Job Details: 09/13/2022
Customer stated that freezer door had condensation over it and on top of it. Found issue to be a middle door drawer not having good seal and right bracket on the freezer was broken and not letting it shut all the way. Door is out of stock. Customer only wants tech 17 to come out to finish repair.; ordrng 1 W10625068 (bracket) and 1 W10919626 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 09/13/2022
Call gearcase went to put in new basket and found that the basket was broken re-ordering basket customer still has to address drain issue ; ordrng 1 W10554251 (Basket)
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near San Antonio, TX 78223
Daniel
Job Details: 09/13/2022
Customer reported oven still not functioning. Customer stated electrician came out and replaced outlet. Upon arrival checked voltage and unit was getting proper 240 volts. Ordering main harness and control once again just in case. Will return when parts are available to repair.; ordrng 1 W11564652 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Chris S.
Job Details: 09/13/2022
Replace regulator and gas line hose tested unit unit still sound like a blow torch when hes cooktop.Called tech line spoke with Rich suggested that I change out manifold assembly and piping going to manifold. Parts out of stock.SR 7734573528; ordrng 1 W10215439 (tubing-gas) and 1 W11347745 (Manifold)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/13/2022
I tried to uninstall the dishwasher from the cabinet. Its is trapped by the countertop and flooring. I informed our customer that we would contact Whirlpool to inform them so they could contact our customer for resolution. I was unable to get a call through to Whirlpool Trade Care Team, they were closed. Our office will have to contact them with the problem.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/13/2022
I replaced the defrost heater, harness, UI and control. The unit is now cooling as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78245
Shawn W.
Job Details: 09/13/2022
I contacted our customer to let them know I was on the way and they informed me that the address for the job is completely incorrect. They made the request with Whirlpool so Im not sure how that happened. The job is 50 minutes out of my area. Because the notes suggested that there was a range door problem I asked our customer what the problem was. They explained that the whole door was shattered. Im ordering all parts and will inform NR to reschedule the ne t repair visit for a technician in that area. The actual address is 5623 Pioneer Estates San Antonio TX 78245. This unit is not showing in entitlements. Technician will need to verify model and serial before installing any parts.; ordrng 1 W11176456 (Door) and 1 W11178521 (Name plate) and 1 WPW10535767 (Glass) and 2 W10857234 (Hinge)s and 2 W11104748 (Gasket)s and 1 W10883496 (Bracket)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78410
John L.
Job Details: 09/13/2022
Installed control, attempted recalibration. Strange noise occurred under unit, took a look found oil residue coming from gearcase. Oil is covering components underneath, seem to be creating a short of some kind. Unit pulling a lot of power when trying to spin. According to customer work on this unit was done by another company, says drum as pulled in process but unsure what was installed. Will need to replace basket, gearcase, motor, capacitor, actuator, main harness, cam, suspension, and control as power draw from motor shorted new board; ordrng 1 W11101488 (cntrl-elec) and 1 W10586077 (basket) and 1 W11033491 (suspension) and 1 W10777952 (harns-wire) and 1 W10396887 (hub) and 1 W10870913 (gearcase) and 1 W10677723 (motor-drve) and 1 W10866250 (capacitor) and 1 W10815026 (actuator) and 1 W10006384 (belt) and 1 W10721967 (drive pulley), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Corpus Christi, TX 78415
John L.
Job Details: 09/13/2022
Installed components, vacuumed and charged unit with 64g of refrigerant. Pressures holding and unit is cooling, issue resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78412
John L.
Job Details: 09/13/2022
Installed door, issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78412
John L.
Job Details: 09/13/2022
Inspected unit, found unit has poor ventilation. Confirmed by disconnecting ducting from wall, also confirmed by checking exit point of vent. No air was being pushed through. Customer will need to get ventilation checked to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Corpus Christi, TX 78418
John L.
Job Details: 09/13/2022
Inspected unit, found unit blowing only cool air only reaching temperatures of upper 60s lower 70s in both compartments. Amperage low showing signs of lost refrigerant, will need to replace lower and upper evaporators plus new compressor to resolve issues.; ordrng 1 W10630535 (evaporator) and 1 W10248589 (evaporator) and 1 W10756020 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78418
John L.
Job Details: 09/13/2022
Inspected unit, found connector to heater was not inserted into its housing correctly. This in turn was not allowing heater to power on and go into defrost. Repaired component and resolve issue.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHW06
Near Rockport, TX 78382
Michael
Job Details: 09/13/2022
The appliance is making a loud noise, the customer thinks its the ice maker. I tested the ice maker, its working north and not making any abnormal noises. The evaporator fan came on and you could hear a loud noise, sounds like its rubbing on something. I removed the back panel and found there was a chunk of ice on the top left of the fan scroll. There is no signs of water leaking that would cause the issue and the evaporator isnt freezing over, removed the ice and put panel back in place. Plugged the appliance in, the fan came on, no longer making the noise, the appliance is working normal
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Portland, TX 78374
Michael
Job Details: 09/13/2022
The appliance is making a whining noise. Its sounds like somethings in the blower wheel, removed the front panel and duct, found some of the clips to the seal had pulled loose causing the blower wheel to rub on it. There was no damage to the seal, pushed the clips back in place, put duct and front panel back on and ran the appliance, it is no longer rubbing and making the whining noise, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Corpus Christi, TX 78415
Michael
Job Details: 09/13/2022
The customers said that the appliance has a violent spin cycle. F0E5 off balance load, F0E3 overload, cleared error codes. The suspension is in good condition, tested the spin cycle and agitation cycles, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes. In talking with customer I asked if he was turning off the extra power light when it comes on, he said he didnt know to. I advised him if hes not trying to take a stain out of a garment it needs to be turned off to work properly on a full load of clothes, otherwise its not going to give the right amount of water in the beginning and cause the load to be off balance, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
Michael
Job Details: 09/13/2022
I arrived at the location and spoke with the customer, said they were still sick. I gave gave her a magnet with our number to call when they are well to reschedule.;
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ
Near Corpus Christi, TX 78413
John L.
Job Details: 09/13/2022
Inspected unit, found leak may be caused by seal. And possibly by dispenser, will need to replace theses to resolve issues.; ordrng 1 W10620296 (detergent dispenser) and 1 W10526105 (shield) and 1 W10300924 (door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78413
John L.
Job Details: 09/13/2022
Installed icemaker, issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Corpus Christi, TX 78415
Michael
Job Details: 09/13/2022
The customer said the appliance is heating. F7E1 no heat, the water line is connected to the hot water, the heater isnt coming on, installed new heater, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Corpus Christi, TX 78413
John L.
Job Details: 09/13/2022
Unit still making vibration noise coming from back of unit, called Techline and spoke with Chris and explained issues customer is having with unit. Techline advised to look over unit and move or support any low hanging tubes and make sure compressor is secured. Did what was advised, issue seems to have gone. Issue resolved.#7734571324
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Saint Hedwig, TX 78152
Daniel
Job Details: 09/12/2022
Customer reported dishwasher leaking when using. Upon arrival tested unit. Found that unit was leaking directly from the center of the sump motor. Ordering sump motor and drain pump just in case. Will return when parts are available to finish repairs. ; ordrng 1 W11416363 (Sump motor) and 1 W11497943 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/12/2022
Tested unit. No spin or agitate. Found bad capacitor. Will need to replace actuator as well. ; schdld next appmnt for 9/15 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/12/2022
Test3 unit. Fresh food door gasket damag3 d. Replaced door gasket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78253
Chris S.
Job Details: 09/12/2022
Customer stated that icemaker is not making ice found issue to be main valve. Ordering part to finish repair.; ordrng 1 W11460084 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 09/12/2022
We found no power at the outlet breaker doesn't appear to be popping nor does it appear to be damaged but it is not getting the proper power
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78208
Garry
Job Details: 09/12/2022
Customer complaint of washer leaking. Upon arrival, I asked if customer was aware of our service call fee and was informed that customer would be unable to pay us for looking at the machine and was unaware that she would have to do so. I explained the conditions of the units extended warranty and outlined our fee structure in case she decides to call us back for service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near San Antonio, TX 78230
Jim G.
Job Details: 09/12/2022
I contacted techline and spoke to Rob SR# 7734569597 with whom I verified an issue with the upper antennae (behind the water filter) is not responsive. The machine needs to be extracted and a helper will be needed. ; schdld next appmnt for 9/19 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Floresville, TX 78114
Daniel
Job Details: 09/12/2022
Returned with parts to replace. Installed new ice maker. Tested ice maker. Ice maker successfully harvested and filled. Both freezer and fridge are at appropriate temperatures. Customer should no longer have any issues with ice production. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 09/12/2022
Found that unit will not spin whatsoever can't spin freely by hand but the motor will not engage the spin Found error codes for control failure and basket reengagement failure ordering motor Clutch Slider and control control is back ordered ; ordrng 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB04
Near San Antonio, TX 78254
Sebastian
Job Details: 09/12/2022
Found faulty relay at board changed out good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78207
Garry
Job Details: 09/12/2022
Customer complaint of refrigerator not cooling after recent Sealed System repair. Found temperature in RC to be 60F and FC temping at 36F at the time of my arrival. No contents of FC frozen. Found wattage measured at wall outlet to be out-of-spec. Requesting Sealed System Tech to test system for leaks and repair. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/12/2022
Installed new bin. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near San Antonio, TX 78242
Richard G.
Job Details: 09/12/2022
Customer complaint is that the unit is not heating. Verified issue. Replaced element, thermal fuse, high limit thermostat, and thermal cutoff with truck stock. Tested to complete. Unit is good to go.; used 1 279816 (HI-LIMIT TSTAT), 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78237
Garry
Job Details: 09/12/2022
Customer complaint of screeching noise during operation. Previous tech ordered several parts but when I arrived today I found broken wires at drain pump. Ordering Lower Harness (W11590868), Cam (W10721967), Drive Belt (W11239857), & Actuator (W11481722), and rescheduling all other parts to be available to me upon my return. Lower Harness shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11590868 (Lower Harness), ordrng 1 W10721967 (Cam) and 1 W11239857 (Drive Belt)
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/12/2022
Tested unit. Bad control. Will order and replace. ; ordrng 1 W11116591 (Control), used 1 W11307244 (LATCH) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/12/2022
No power at deli drawer. Will need to replace harness and door. ; rqstng P&A on 1 DA81-03683W (Door) and 1 DA96-00641B (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78228
Garry
Job Details: 09/12/2022
Customer complaint of washer shaking violently during spin cycle. Arrived to verify customer complaint and retrieved F0E5 (Off-Balance Load Detected) from system memory. Found Suspension Rods beyond their service life and Leveling Feet out of adjustment. Replaced Suspension (W11130362) and adjusted Leveling Feet. During execution of service I discovered a slow leak from hot water supply valve feeding machine. Also saw subfloor in shed flexing under load of machine. Advised customer to seek repair via licensed plumber and that machine would always shake if floor was not rigid. Vast improvements made by todays repairs, but customer is going to have to improve install conditions if they are to see this issue totally eliminated. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Floresville, TX 78114
Daniel
Job Details: 09/12/2022
Customer reported unit not draining properly. Customer stated unit does drain but then will puddle up slowly in the center and water will smell. Upon arrival found unit functioning as designed. Unit would drain but did find a small puddle of musty water upon arrival. I found that from past experiences that the check valve assembly e will fail and it will slowly let dirty water from the drain hose back in the unit. Customer also stated unit is not drying properly. Found no issues with dispenser and unit was getting filled with hot water as needed as well as heater kicking on when needed. Ordering drain hose with check valve assembly and ordering control and dispenser just in case. Will return with parts to finish repairs. ; ordrng 1 WPW10671905 (Dispenser assembly) and 1 W10906426 (Control) and 1 WPW10545278 (Drain hose with check valve assembly)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78258
Jim G.
Job Details: 09/12/2022
I verified a pressure switch issue. I was able to clear line. I explained to customer to allow drain pump to run for 10-20 minutes should this happen again. However it appears that I was able to resolved the issue by clearing the line.
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near San Antonio, TX 78238
Garry
Job Details: 09/12/2022
Customer complaint of washer not operating. Arrived to find valid, properly configured power supply to unit but machine unresponsive to touch inputs. As per Samsung Techline (SR# 7005134772 Jessica), this could be a failure of any of 3 electronic controls. Ordering Main PCB (DC92-01803J), Inverter PCB (DC92-01531C), and Display PCB (DC92-01802L) to address issues. Main PCB shows OOS. Please schedule for soonest availability once parts arrive. ; ordrng 1 DC92-01531C (Inverter PCB), rqstng P&A on 1 DC92-01803J (Main PCB), ordrng 1 DC92-01802L (Display PCB)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near San Antonio, TX 78230
Jim G.
Job Details: 09/12/2022
I contacted techline and spoke to Rob SR# 7734569597 with whom I verified an issue with the upper antennae (behind the water filter) is not responsive. The machine needs to be extracted and a helper will be needed. ; schdld next appmnt for 9/19 MON AM
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near San Antonio, TX 78255
Drew
Job Details: 09/12/2022
Upon arrival received lf error code. Ordering dual valve and rescheduling single as they are needed. Will also need helper tech. ; ordrng 1 W11316256 (valve)
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78247
S
Job Details: 09/12/2022
Upon arrival switched out faulty door and door handle with new. Tested unit and unit functions as designed. No further issues at this point.