We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Colton B.
Job Details: 10/11/2021
Customer reported loud noise from ice maker. Replaced ice maker and tested
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 10/11/2021
Replaced control board, UI, and ice door. Tested unit everything working properly and didnt get no frost build up on evaporator.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/11/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victoria, TX 77905
Jim
Job Details: 10/11/2021
Customer called back, so I made a return trip. Install new lid, and test. Washer making noise while washing. Find coins in between agitator and inner drum. Remove coins and test. Washer working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
John L.
Job Details: 10/11/2021
Found unit to be low on refrigerant, compressor functions. Installed UV dryer onto unit, vacuumed lines and charged unit with refrigerant. Unit is holding charge, and is cooling. Issue on this unit has been resolved.; used 1 W10143759 (UV Drier) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Robstown, TX 78380
John L.
Job Details: 10/11/2021
Installed components, tested unit after all components were installed. Unit now functions and issue has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Sinton, TX 78387
John L.
Job Details: 10/11/2021
Inspected unit, ran diagnostics. Pulled F1E0 board failure. Will need to replace board to resolve issue.
We serviced a
KITCHEN AID ICEMAKER
Model KUIX535HPS
Near Rockport, TX 78382
John L.
Job Details: 10/11/2021
Spoke with customer about issues having with unit. From the description the customer has given me issue is drainage pump. Ran tests on components through diagnostic mode, found drain pump struggling to push water. Replace drain pump, tested afterwards. Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/11/2021
Shows error code for motor fault as well as long Fill no Fill. Further inspection shows hot and cold water Supply attached backwards and belt no longer attached a motor and fly wheel. Reinstalled waterlines and mounted belt tested unit issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78412
Adam
Job Details: 10/11/2021
Customer complaint of unit not powering on. Inspection of unit shows unit is not responding. Further inspection of unit shows installer/customer had power plug miss wired. Installed power cord correctly tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Corpus Christi, TX 78414
Adam
Job Details: 10/11/2021
Install drain pump tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG510S0HS1
Near Corpus Christi, TX 78408
Adam
Job Details: 10/11/2021
Complaint of stove flashing error code F1E0. Inspection of unit shows error code F1E0 relates to internal board failure. States this is the third time someone has had to come out and address the same issue. Further investigation shows both control board and spark module later as well as harness have a heavy concentrations of roach buildup. I did inform customer because of this issue whirlpool will no longer take responsibility and honoring Manufacturing warranty because of condition of product. Issue resolved. Pictures in SD-QuickPic
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78006
Colton B.
Job Details: 10/09/2021
Issue was holes were stripped on tub. Tub was replaced as well as gear box. Unit works as designed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/09/2021
Valve on unit was malfunctioning. Replaced valve and unit works as designed. No further issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Colton B.
Job Details: 10/09/2021
Replaced rails, leaking from left corner still. Ordering new lower door seal and gasket to resolve issue, will call customer when parts come in.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78256
Colton B.
Job Details: 10/09/2021
Replaced screw holding motor. Unit works as designed. No further issues.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78253
Colton B.
Job Details: 10/09/2021
Replaced bearing ring on unit and issue persisted. Pulled unit apart to reveal a screw being lodged in felt liner on front panel. Removed screw and put unit back together. Unit works as should. No further issues.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430IM
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/08/2021
I removed the unit from the cabinet. I took a measurement of the depth of the cabinet and it was 1 inch and a quarter short for the design of the unit. This is why the outlet was recessed by the builder or installer and not to code. Mr. Electric drilled a hole to provide an outlet on the upper cabinet. He found that the installer had also not properly grounded the power cord that was taped together.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 10/08/2021
I verified and issue with the moisture sensor. Will replace along with control if need be.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78234
Sebastian
Job Details: 10/08/2021
Parts were accidentally taken could not make call even if I had the parts at this time
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Helotes, TX 78023
Colton B.
Job Details: 10/08/2021
Customer reported loud noise while drying. After inspection found broken wheel. Replaced wheel with new one as needed. Tested dryer and it functioned properly and quietly. ; used 1 WP697772 (WHEEL) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CS9
Near San Antonio, TX 78201
Jim G.
Job Details: 10/08/2021
Replaced faulty magnetron . Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXR2
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/08/2021
#274912 Since my last visit our customers unit worked fine for awhile then the F8E2 error code came back and the unit would not fill with water. I replaced the upper wiring harness, UI harness and vent hose and tested the unit. The service cycle performed each step u it C03 and the dispenser motor again would not move. C03 can only be advance upon completion. Called Drew from Whirlpool Tech Line. 4 wires all blew pin 1wrt 3 cold 890 1100. Two red wires 890 1100 ohms. Door lock pin 1-2 2-3 black wires 50 to 74 ohms. DP2 16 ohms two black wires. Fan motor vcc rP2 connection. Check flow meter. 12VDC. I tested all loads resistance in the trial circuit and found that the door lack had 163 ohms resistance. It should have 50-74 ohms resistance. The door lock will need to be replaced. Part ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 10/08/2021
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve issue. Vacuum did vacuum. Recharged unit. Unit began cooling immediately. Advised customer of 24 hr cool down. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78253
Colton B.
Job Details: 10/08/2021
Customer concerned with agitating performance. Showed video of agitating slowly. Replicated issue in diagnostics and showed customer that it was just slow agitation, not an issue with unit. No error codes were found.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS06
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/08/2021
I replaced the burner and tested. The burner now flames evenly as designed. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near Helotes, TX 78023
Douglas H.
Job Details: 10/08/2021
Last tech found compressor and condenser motor faulty. Confirmed diagnosis. Replaced both parts to resolve issue. Vacuum unit held vacuum. Charge unit held charge. Unit began functioning as designed. Advised customer of 24 hr ice production period. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 10/08/2021
Replace icemaker tester unit everything we can properly
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near La Vernia, TX 78121
Chris S.
Job Details: 10/08/2021
Customer stated that washer lid would not shut correctly found issue to be hinges also ordering lead just in case.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78231
Jim G.
Job Details: 10/08/2021
Replaced rail. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/08/2021
I was unable to remove the wash plate due to excessive calcium build up. This unit will need to be cut out or taken out whole and rebuilt to change out the gear case and cam. Will need to replace the inner and outer basket and related parts. Parts ordered.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/08/2021
I replaced the control and valves. The unit should now fill, drain and spin I. All cycles. Ran service cycle and all loads functioning as designed now.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/08/2021
Tested unit found bad suspension. Replaced suspension. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/08/2021
I replaced the stator. The unit should not leak moisture from the vent any more. Ran service cycle.with panels removed. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Shavano Park, TX 78231
Jim G.
Job Details: 10/08/2021
Ive replaced both the control and motor sump assembly. Issue is now resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78254
Jim G.
Job Details: 10/08/2021
I verified a faulty icemaker motor unfortunately I do not have one of these specific icemaker
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS02
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/08/2021
I replaced the ice maker and the fill tube heater. In diagnostics the thermistor for the ice maker still shows open and the ice maker would still not fill after 15 minutes on test 66 running the fill tube heater. We have a G2 main control problem and we might still have a stuck solenoid on the dual water valve. For some reason the main control is showing discontinued at Marcone which is odd for such a new model. I used the parts list number to order. Recording ice maker ad a contingency. On return run test 97, if it does not fill test voltage at control (valve and or control). Parts ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78259
Zachary
Job Details: 10/08/2021
Checked washer, issue is leaking small amount of water every cycle. Could not locate at first but found fabric softener dispenser not popped all the way together with faucet switch bevel. Installed correctly and tested washer, no other issues or error codes found. Installed tie-wire.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/08/2021
I uninstalled the micro wave from the cabinet and removed the panels and grille. I replace with new cabinet wrap and grill. I reassembled and reinstalled. Set the clock. Unit is now fully functional.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/08/2021
I clean, sanded and painted the scratches with the approved tempered paint. Instructed our customer to let it dry for 24 hours.
We serviced a
MAYTAG WASHER
Model MHN33PDCWW
Near Universal City, TX 78148
Zachary
Job Details: 10/08/2021
Checked washer, customer could not figure out how to change the minimum of every wash. Went into diagnostics and changed all minimum washes. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Converse, TX 78109
Zachary
Job Details: 10/08/2021
Checked refrigerator, not making ice. Tested ice maker and it cycled full harvest and filled with water. There was ice cubes in the tray. Was originally thinking evaporator fan motor was not working but after testing it is working properly. Only thing I can guess diagnostic reset on ice maker resolved our issue. Refrigerator and ice maker is now working as designed. Installed tie-wire.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Converse, TX 78109
Zachary
Job Details: 10/08/2021
Checked refrigerator, not cooling properly customer described compressor will kick on but then a click and turn off. As describing it happened for me while in front of unit. Start device has gone bad. Replaced start device and tested refrigerator it is now working as designed.no other issues found.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78264
Chris S.
Job Details: 10/08/2021
Customer stated the washer would not let cycle go through and agitation was making weird noise. Found issue to be washing needed to be hard reset and tested agitation everything sound normal customers that use the new agitation sounds got no error codes besides stuck button. Everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78264
Chris S.
Job Details: 10/08/2021
Customer stated the washer was leaking. Tested unit checked everything ran a normal cycle found no leaking did notice the drain hose wasnt fastened all the way mightve been the issue. Everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB1
Near San Antonio, TX 78222
Chris S.
Job Details: 10/08/2021
Replaced control board tested unit everything working properly. Also old control board is infested with roaches.
We serviced a
WHIRLPOOL DRYER
Model WED9300VU1
Near San Antonio, TX 78263
Chris S.
Job Details: 10/08/2021
Customer stated dryer turns on but doesnt turn and when it did it made a clunky noise. Found it should be motor belt switch. Ordering switch no water just in case and dryer repair kit just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Converse, TX 78152
Chris S.
Job Details: 10/08/2021
Replaced UI and separater. Tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/08/2021
Customer installed control board which took care of a lot of problems, however the unit isnt getting quite cold enough. Finding a frozen freezer evaporator. Ordering new fan with harness to resolve issue.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS
Near Boerne, TX 78006
Colton B.
Job Details: 10/08/2021
Notified by customer that they have no issues with cooktop. No work needed to be done.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/08/2021
Customer complaint is for rust buildup on washer cabinet. Called tech line. Rust is cosmetic. Cosmetic issues covered for first 30 days. No repairs needed. Job complete. Sr 7731941702
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near San Antonio, TX 78232
Jim G.
Job Details: 10/08/2021
I verified a faulty magnetron however the part was not yet received. ; schdld next appmnt for 11/2 TUE !
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Douglas H.
Job Details: 10/08/2021
Last trip found faulty drain pump. Replaced the drain pump and tested. Then found unit needed gearcase replaced. Replaced gearcase to resolve the issue. Unit is back up and running properly now with normal noise. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/08/2021
Last trip found faulty UI and Control. Replaced both and resolved the issue. Unit tested good. No further issues at this point. Advised customer of cool down period
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Converse, TX 78109
Zachary
Job Details: 10/08/2021
Checked range, found control not beeping when pressing buttons and timer will not work due to this as well. Control board needs to be replaced to resolve issue. Tested and all other functions are working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78254
Sebastian
Job Details: 10/08/2021
First concern with the unit is that it sparks on them on occasion and they explained that it only happens in the mornings was not able to replicate any sparking throughout my testing no error codes on unit no evidence of any arcing that I can find customer very adamant that this is happened several times and keeps happening explained that since their unit is right at the end of the warranty our best bet is to change out the whole high side which includes the transformer want to include a transformer definitely because they say the spark is coming from that area also ordering the supports on the inside as there is obvious evidence of arcing in the inside of the unit
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 10/08/2021
Replace the UI and the evaporator fan assembly. Found ice buildup at the thermostat on the evaporator melted out resecured new one with zip tie customer to monitor made sure that icemaker filled up with water
We serviced a
JENNAIR VENT HOOD
Model JXW8536DS0
Near San Antonio, TX 78209
Sebastian
Job Details: 10/08/2021
Replaced both controls and tested unit customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Victoria, TX 77904
Michael
Job Details: 10/08/2021
Not heating problem per customer. Checked voltage at the wall outlet and the appliance, has good voltage. Preheated the oven to 350 degrees with my meter, its fluctuating between 349-351 degrees, the appliance is heating properly, top burners are working normal, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78414
John L.
Job Details: 10/08/2021
Inspected unit, ran diagnostics no codes pulled. Ask customer if theyre using rinse aid, rinse aid is being used. Possible issue with thermostat, dispenser, and or vent. Will order these components to replace and resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 10/08/2021
Installed drain pump calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78415
Jim
Job Details: 10/08/2021
Install clutch, slider, and interior hose, and test. Hose doesnt leak, but washer does not agitate. Call TechLine, speak to two different techs due to loss of signal. Second tech advises that spring was backwards, so reinstall spring properly. Washer working as designed. Previous notes had SR number.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Victoria, TX 77905
Michael
Job Details: 10/08/2021
F6E2 Communication error UI cant hear ACU, F2E1 stuck key error, cleared error codes. Tested the UI, no stuck keys, tried to a quick wash diagnostics test and it wouldnt respond, gave F6E2 error code again, and UI isnt responding. Advised the customer the issue is with UI and would need to be replaced.
We serviced a
MAYTAG DRYER
Model MGDC215EW0
Near Corpus Christi, TX 78416
Adam
Job Details: 10/08/2021
Install components tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78402
John L.
Job Details: 10/08/2021
F0E4 limited spin due to water temperature, ran diagnostics cycle test. Issue with valve thermostat, replaced valve and ran test. Code no longer popping up, issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Corpus Christi, TX 78402
John L.
Job Details: 10/08/2021
F3E2 open moisture sensor, installed new sensor. Tested after installation, code has not return. Issue resolved.
We serviced a
MAYTAG DRYER
Model MGD5500FC1
Near Victoria, TX 77905
Jim
Job Details: 10/08/2021
Customer states that dryer is making noise. Run dryer; dryer is squealing and rattling. Install dryer repair kit from truck stock. Dryer quiets some, but rattling persists. Cover to 220v plug connection is missing. Order cover to attempt to quiet. Called TechLine, talked to JR to see if there was a fix. JR said Service Pointer #W11378591A covers this problem and what to order. Order as directed by service pointer, but aluminum tape is not shown. Please reschedule when parts arrive.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 10/08/2021
Installed pump&motor, ran diagnostics, completed no issues, the appliance is is no longer leaking and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78223
Chris S.
Job Details: 10/06/2021
Customer stated that washer wasnt washing clothes. Found issue to be faulty actuator. Replaced actuator tested unit everything working properly. Yes to survey.
We serviced a
SAMSUNG RANGE
Model NX58F5500SS/AA
Near San Antonio, TX 78223
Chris S.
Job Details: 10/06/2021
Please temperature sensor tested unit still not working correctly found it should be control board control board is not made anymore. Customer is going to buy new range
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/06/2021
I uninstalled the down draft cooktop from the granite countertop and removed the knobs, bezels, screws and glass cooktop. I replaced with a new cooktop, cleaned counter edges and reinstalled knobs. Tested unit. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS3
Near San Antonio, TX 78248
Jim G.
Job Details: 10/06/2021
I confirmed a failing magnetron. I replaced machine
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
Chris S.
Job Details: 10/06/2021
Replaced shifter tested unit everything working properly.
We serviced a
FRGIDAIRE RANGE
Model FFGF3053LSC
Near San Antonio, TX 78210
Chris S.
Job Details: 10/06/2021
Customer stated that burners not working. Found right front burner not working order valve with spark igniter and holder.
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/06/2021
Returned to replace heating element. Checked continuity on old heating element and it was reading open line. Removed old heating element and found broken coil. Replaced with new heating element. Assembled dryer and checked on time dry. Dryer back in service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78216
Jim G.
Job Details: 10/06/2021
Replaced the ice maker and tested thoroughly.
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near San Antonio, TX 78209
Chris S.
Job Details: 10/06/2021
Replaced detergent motor and detergent sensor. Tested unit everything working properly got no error codes
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78209
Jim G.
Job Details: 10/06/2021
Replaced control and latch. Issue was resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/06/2021
Our customer was having problems with water coming into the unit. I found that the water under the sink was not turned on. I turned it on and tested unit. I also looped up the drain hose and secured with zip tie WPW10339879. This unit is now functioning as designed. It is filling, washing and draining. I went over rinse aid use and other care instructions. ; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 10/06/2021
Replace lid tested door lid everything working properly
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/06/2021
Our customer is having a problem in which the lower oven light stays on constantly. The light only goes out when entering diagnostics. In diagnostics I received error codes F6E0 Oven user interface lost communication multiple times on 7 and 11 August 2921. I ran through the service procedures for F6E0 even though this would call for electronics on our last visit resetting the lower door lock fixed the problem. We likely had a pinched wire. I called Bruce, Senior Technician at Whirlpool and we determined that that pin he wire is now shorting. Reset it again but we still have a problem. We will need to change out the wiring. Im ordering a door latch as a contingency.
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near San Antonio, TX 78209
Chris S.
Job Details: 10/06/2021
Customer wants to reschedule on repair due to having dryer vent guys out there working on it to see if they can fix the issue.; schdld next appmnt for 10/26 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/06/2021
Unit leaking during run cycle. Found excessive suds buildup when in wash cycle. Suds overflowing causing leak. Customer will need run clean cycles for unit until suds are gone. No functional issues with unit. Job complete.
We serviced a
KITCHEN AID RANGE
Model KCGS356ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/06/2021
Issue was that flames were way too low. Unit was set up for propane when it was on NG. Customer had NG orifices left by installers, used those to convert unit properly. Unit testing good.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/06/2021
Issue was faulty door switches. Replaced interlocks, unit testing good.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/06/2021
Issue was an F1E5 error code. Replaced control, issue still persisted. Called techline and spoke to Robert (SR 7731924035) who diagnosed a faulty interlock wire harness. Yellow wire on harness is grounding out, caused an arc while testing to ground. Ordering new wire harness and returning. Will call customer when it gets in. Tentatively scheduling for the 20th.
We serviced a
Kenmore REFRIGERATOR
Model n/a
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/06/2021
Last call out was a faulty damper. Replaced damper. Unit working as designed. No further issues. Advised customer of a 24 regulation period.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Douglas H.
Job Details: 10/06/2021
Last tech found right door needing replacement. Replaced door and unit works as should. No further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Douglas H.
Job Details: 10/06/2021
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 24-48 hr cool down period.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78228
Sebastian
Job Details: 10/06/2021
Determined that the customer has a warranty with Lowes instructed customer that they must contact Lowes to get a proper dispatch did get a quick look at the unit found that the ice bin was broken and there is water buildup in the refrigerator section
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/06/2021
Last trip found faulty ui board and control. Also found one of the bins broke due to over cooling issue, as refrigerator compartment was freezing things on the door which caused a soda to explode and destroy a bin. Replaced both ui and control and installed new door bin to resolve the issues. Advised customer of 24 regulation period. This was an on going issue from prior to warranty expiration.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78247
Zachary
Job Details: 10/06/2021
Checked dishwasher, issue is not draining. Found error F6E4- float switch open. Dishwasher was full of water and indeed would not drain. Replaced drain pump and tested it is now working as designed. No other issues or error codes found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78259
Zachary
Job Details: 10/06/2021
Installed service kit per service pointer. Found 3 issues service pointer says can cause ice blocking. Thermistor was not secured properly, secured with zip tie. Drain pan was warped, replaced as service pointer shows how to. Lastly evaporator was not secure to back wall. All issues fixed and should now work as designed.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78217
Jim G.
Job Details: 10/06/2021
Replaced all parts. Tested thoroughly. Issue appears resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78256
Colton B.
Job Details: 10/06/2021
Found rotor missing screw that holds it on. Will return Saturday with part needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78244
Zachary
Job Details: 10/06/2021
Called customer and they thought refrigerator was still covered under warranty. Unit is OOW , customer did not want to proceed with service and said to close out ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Converse, TX 78109
Zachary
Job Details: 10/06/2021
Unit is in warranty, check entitlements screenshot. Checked refrigerator, found evaporator fan motor not working at all. Replaced evaporator fan motor and refrigerator is now working as designed.no other issues or codes found.; used 1 WP2315539 (Evap fan motor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Converse, TX 78109
Zachary
Job Details: 10/06/2021
Called customer, had issues with payment since supply line is not part of unit. Brandywine homes rental is responsible for payment but was dispatched under renters info. After sorting out renter paid before installation and water line is installed and working as designed. Refrigerator is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Converse, TX 78109
Chris S.
Job Details: 10/06/2021
Replaced grommet tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78254
Sebastian
Job Details: 10/06/2021
Found good temperature in the freezer and refrigerator section verified all probes are good through diagnostics and fans are working cannot verify any issues with the unit at the moment customer says there is a couple of days there were they werent calling but they went ahead and flip the breaker and ever since then its been good just notating that the unit has failed one time not exactly sure what wouldve caused this cannot determine if any issues with the unit at this moment