Near Kenedy, TX 78119
Michael
Job Details: 03/09/2020
WASHER MAYTAG MHW5500FW1 "F9E1,F3E1,cleared error codes, called partner team and spoke with Tenisha for authorization on parts, MP76CP7DP1. Said the SCF and labor would be covered on the prior 90 days. Installed parts ordered, confirmed no blockage on air trap. Performed a diagnostics test, completed with no issues"
Near Portland, TX 78374
John L.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5640XW "Installed components, recalibrated unit. Issue resolved."
Near Vinton, VA 24179
Chris S.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM The icemaker fill tube is frozen. We will order and replace the icemaker fill tube heater.; ordrng 1 W10701614 (tube-water)
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/09/2020
FREEZER WHIRLPOOL GX2FHDXVB08 "Inspected unit for not making ice,tested icemaker jumped t-h icemaker did cycle with 120v,jumped l-v icemaker did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10884390 (icemaker) and 1 WPW10498976 (valve)"
Near Portland, TX 78374
John L.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED5600XW "Installed components, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 03/09/2020
WASHER MAYTAG MVWC465HW2 "Removed the inlet valve and it was clogged with rocks and sand from water well. Installed new inlet valve and tested it, still no water coming out of the cold side. Removed water hose from the inlet valve, turned house valve on, no water coming in. Removed the water hose from the house line and got a pan ,turned valve on, good water pressure, hose is clogged, removed and installed another hose the customer had. The inlet valve and appliance are working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/09/2020
RANGE JENN-AIR JDRP436WP03 "Installed board and tested, unit got to temperature without issue. Issue is resolved."
Near Odem, TX 78370
John L.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed components, tested after installation. Issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 03/09/2020
DRYER ROPER RED4516FW0 "The customer said the drum wouldn’t turn and it smelled like burnt rubber. Turned the appliance on and it started up with no issues and the drum is turning normal. Removed back cover to make sure nothing was in the blower housing that may have gotten into the blower wheel causing the issue, all clear, also no obstruction in the vent hose. Lifted the lid and the belt is in good condition, went outside to make sure it was venting properly and found a big glob of lint obstructing the outside vent, this may have been what got caught up in the blower and was able to shoot it out. The appliance is venting and working normal"
Near Hot Springs, AR 71913
Doug M.
Job Details: 03/09/2020
KITCHEN JENN-AIR JGCP430WP00 "Attempted to replace burner during repair screws broke into orifice holder and unit still sparking irattic ,diagnosed to need orifice holder and spark module; ordrng 1 W10846623 (holder-orf) and 1 WPW10475147 (module-spk)"
Near Hot Springs, AR 71913
Doug M.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for water leak,could not get unit to repeat leak,but found water on plastic housing to wire harness,checked seal for dispenser checked ok,checked seal at float switch checked ok,diagnosed to need inner door and seal; ordrng 1 W10909089 (lower seal,bottom) and 1 W11035418 (door-inner)"
Near San Antonio, TX 78245
Christian G.
Job Details: 03/06/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Issue stated; SAFETY MW damaged from range fire Please call Safety with findings 866-550-5136. Found many burnt and damaged parts in microwave. Ordered parts to replace and resolve issues. Unit still not working fully. Ordering more parts.; ordrng 2 8206232A (lamp 40 watt)s and 1 W10458325 (actuator) and 1 W10508746 (harns-wire) and 1 W10568148 (covr-motor) and 1 W10605897 (capactr-dm) and 1 W10834332 (harns-wire TURNT) and 1 W11185432 (harns-wire) and 1 W11230994 (motor-fan) and 1 W11413135 (CONTROL) and 2 WPW10210878 (housng-lmp)s and 1 WPW10466420 (motor-turn)
Near San Antonio, TX 78254
Colton B.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WMH53521HZ0 Issue was a noisy microwave. Replaced high side components. Unit now runs quietly.; used 1 W10138793 (FUSE-THRML) from stock
Near San Antonio, TX 78254
Colton B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Issue was a leaking valve. Replaced valve, unit tested good."
Near Boerne, TX 78015
Douglas H.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Calling techline per notes. Spoke with Dave. Ohmed out P7 pink wires at 38k Ohms. Stated to replace UI due to bad logic. SR number 7727306035. Ordering UI to resolve the issue. ; ordrng 1 W11214887 (cntrl-elec)
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/06/2020
MICROWAVE OVEN JENN-AIR JMW3430DP02 Unit was having issues with UI blanking out. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/06/2020
ICEMAKER (STANDA JENN-AIR JIM158XYCX2 Replaced valve. Issue resolved. Verified proper function.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Issue was a sheet caught under the agitator. Removed agitator and removed stuck sheet. Collected service call.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
REFRIGERATOR SAMSUNG RF24FSEDBSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Unit has 120 going into terminal block, but no display or power coming out of control. Will need to order control and display board. ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console)"
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice replaced UI panel unit is operating as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Side panel was missing. Reattached. Issue resolved.
Near Bandera, TX 78003
Justin
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found a large dent in top of liner near ice box assembly. Cassie is assisting from techline, she suggested using sealer gum to try and cover gap. If not successful the unit will be non repairable. Replaced icemaker, insulation, cover and box ice cover for unit. Changed rail mullion as well. Customer needs the 19th. ; ordrng 2 212643 (sealer-gum)s"
Near Schertz, TX 78154
Steven G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found air damper leaking cold air into refrigerator section causing food to freeze, replaced air damper checked operation unit working normal now"
Near Schertz, TX 78154
Steven G.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW8040DW4 "Checked washer ran diagnostics found bad water valve long fill, replaced water valve checked operation unit is working normal now ; used 1 W11220230 (VALVE) from stock"
Near Spring Branch, TX 78070
L
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Issue unit door not closing. Found door is sitting right but gasket is not attaching to fridge. Ordering new door since gasket comes build in with door. Advise costumer that door takes 4-6weeks and office will call when door arrives ; ordrng 1 W10912374 (dor-fip)
Near San Antonio, TX 78251
Richard G.
Job Details: 03/06/2020
WASHER MAYTAG MHW6630HW0 Customer complaint is that the LoFL error has returned. Entered diagnostics and found error code F8E1 valve failure again. Tested out unit and all tests out well. Verified LoFL coming up during cycle. Ordering ACU and upper harness.; ordrng 1 W11133142 (harns-wire) and 1 W11322883 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Last trip found faulty controls, UI due to fluctuations of voltage. Also bad wire harness due to broken connection. Upon replacing all parts found high limit thermostat to be bad as well. Replaced that from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WP4449751 (THRMST-FIX) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW8500DC5 "Unit showing “LF”, varied error codes through diagnostics. F8e1 long fill, f3e2 inlet temp fault, f0e4 spin limited by water temp, f0e3 overload. Replaced inlet valve to resolve the issue. Also educated customer on proper loading. No further issues at this point. Yes to survey and leave behind. Collected email"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDTM354DSS4 Swapped out wheels on bottom rack along wit pump assembly to resolve issues. Unit testing good now. No further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Swapped out ice bin to resolve dispenser issues. Unit testing good now.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Customer complaint is that the left side refrigerator door came defective. Verified defective door. Unit is within 30 day period. Ordering left door.; ordrng 1 W11307272 (dor-fip)
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/06/2020
WASHER WHIRLPOOL MAH3000AWW Tested washer. Drum not spinning. No power to motor. Found bad control. Part is discontinued. Advised customer that we cannot order part. Customer will purchase a new washer. Collected service fee. Job complete.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/06/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found error code F0E5 for off balance load. Ran drain and spin cycle with clothes that customer had in washer unit had slight vibration due to load not balanced. Ran washer through diagnostics no issues spinning no vibration. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/06/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 After speaking to techline I spoke to Joel SR# 7727309420We confirmed the issue points to user interface. Ordering part. Will return. ; ordrng 1 WPW10396615 (display)
Near Schertz, TX 78154
Steven G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Checked refrigerator after adding dye drier went over unit did not find leak, customer to watch and call when unit starts to loose cooling; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFC310S0EB3 Replaced door hinges and realigned stovetop. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint is that the icemaker stopped making ice. Replaced icemaker. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Spring Branch, TX 78070
L
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Allied costumer since I was running a head of schedule. Costumer said that something came up so they need to reschedule for next Tuesday ; schdld next appmnt for 3/10 TUE 9 am
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
WASHER MAYTAG MVWB855DC3 "Unit leaving clothing wet at end of cycle. Found f8e1 long fill, f0e4 spin limited by water temp, f3e2 inlet temp fault and f0e3 overload code. Replaced inlet valve to resolve the issue, and educated customer on proper loading. Also noticed water valves on home side extremely corroded from hard water, advised customer to have that taken care of by a plumber. Yes to survey and leave behind. Collected email."
Near San Antonio, TX 78261
Devon F.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDTM404EWH3 Customer complaint was unit would not dispense detergent replaced dispenser ran diagnostics dispenser opened up unit is operating as designed.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that the unit is not drying. Error code was a F7E1. Ran diagnostics to reactivate heater. Unit testing good now.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Last visit found a faulty icemaker. Replaced with new icemaker to resolve issues. Unit testing good now with no further issues.
Near Ingram, TX 78025
Tommy B.
Job Details: 03/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Called techline spoke to David. Error code is a result of door latch not finding correct position. Ran clean mode and it cleared the error. No further issues at this time. Yes to survey.
Near Bandera, TX 78003
Justin
Job Details: 03/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Replaced console UI and unit powered up. Tested unit to complete, heating properly."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/06/2020
WASHER MAYTAG MVWC565FW1 Last visit found unit had bad suspension. Swapped out with new suspension to resolve balance issues. Unit testing good now.
Near San Antonio, TX 78260
Devon F.
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit would not clean dishes ran diagnostics got error code for motor replaced motor problem still exists ordering new control board to resolve issue.; ordrng 1 W10906426 (cntrl-elec)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit would not power up replaced control panel unit is operating as designed.
Near Lakehills, TX 78063
Justin
Job Details: 03/06/2020
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "F7E6 stored in unit, found capacitor at 44.6 instead of 50. Need to order motor and control due to fault code. Will also order capacitor to have as well. ; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11367652 (CONTROL )"
Near Universal City, TX 78148
Steven G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Checked refrigerator found block of ice in freezer section, cleared ice ran diagnostics test found unit low on freon, customer to buy new Refrigerator, please send copy to customer they do not have Email"
Near San Antonio, TX 78237
Christian G.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 "Issue stated; washer during cycles will not complete cycles. Found F2E1, F7E9 stored. Replaced control. Gearcase didn’t not have slider/snap assembly on it. Unable to remove old one. Reordering gearcase.; ordrng 1 W11393685 (GEARCASE)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/06/2020
DRYER MAYTAG MGD6630HC0 Replaced ACU and console. Issue resolved. No ore error codes. Also realigned blower and vent assemblies due to customer complaint of loud rattling noises
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Customer complaint is actually that the dispenser is broken. The dw is functional other than a spring missing from the dispenser. Ordering dispenser.; ordrng 1 WPW10671905 (deterg disp asm)
Near San Antonio, TX 78244
S. L.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Raised rear installed roller rivet and retainer. Replaced icemaker ran diagnostics all operations normal aligned door and leveled unit for customer since i was already here repairing unit. Advised of survey and paper.
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDTE334GBS0 Complaint is water stays on bottom of washer. Tested dishwasher. Found drain pump not running. Connector to pump is not secured to pump. Fixed connector. Drain pump turns on. All water drains from unit. No issues during testing. Tested to complete.
Near San Antonio, TX 78232
Devon F.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Customer complaint was unit would get LF error code ordering new inlet valve to resolve issue. Customer said they would call when they can schedule a come back; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG525S0HS1 F1E0 error code. Removed top panel. Found infestation of roaches on main control and DSI board. Advised customer that I cannot continue service. Document issue with CXC . Sr 7726936650. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/06/2020
DRYER MAYTAG MED5100DW0 "Issue stated by customer: dryer not drying all the way. Found F4E4 code stored. All voltage tests good from wall to plug and terminal block. Found moisture sensor not sitting in place. Ordering moisture sensor kit to resolve issue. Customer states we were here 6 months ago to replace parts, but no notes available.; ordrng 1 W10906551 (moisture sensor kit)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Swapped out faulty blower fan to resolve issues. Unit testing good now.
Near San Antonio, TX 78254
Justin
Job Details: 03/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced console and control, tested unit to complete."
Near San Antonio, TX 78257
Colton B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced door found dispenser cords did not make up with old ones. Part number on box matched Marcone parts list and verified the correct model number. Believe issue was a case of wrong part in the box. order another door.; ordrng 1 LW11026355 (FREEZER DOOR )
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/06/2020
WASHER MAYTAG MVWX655DW1 Tested washer. Noise during spin. Found oil on belt and cam assembly. Replaced belt and cam. Tested washer. No noise issues during testing. Could not duplicate noise issue. Unit is working properly. Tested to complete. ; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 Reschedule for 3/5; schdld next appmnt for 3/6 FRI !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Replaced control and wire harness on freezer. Unit is running. Spoke to customer about letting refrigerator get to target temperature. Before putting any foods in. No issues with refrigerator. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: Not Cooling - Refrigerator Section - Refrigerator. Previously found evap motor bad not allowing cool air in. Replaced, unit opened and closed as intended. Unit test good, informed customer of survey."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG525S0HS1 Customer states there is also an issue with the two front burners lighting. Replaced control and sensor to fix temperature fault. Ordering burners and valves.; ordrng 1 W10881749 (cap-burner) and 1 WPW10279615 (valve-brnr) and 2 WPW10347414 (spud-orfce)s and 2 WPW10515455 (burnr-head)s and 2 WPW10515459 (igntr-surf)s
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator ice maker found dispenser motor frozen over due to power outage customer had causing ice to melt and freeze over arm. Defrosted arm checked for functionality of arm no issues job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint was unit would over heat unit replaced control board to resolve issue unit operating as designed.
Near Converse, TX 78109
Steven G.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4950HW1 Checked washer found customer on some loads overloading causing pulley to rub on floor adjusted level legs and advised to watch the load sizes
Near San Antonio, TX 78240
Steven G.
Job Details: 03/06/2020
REFRIGERATOR KITCHEN AID KSC24C8EYY02 "Checked refrigerator found after putting dye drier on found leak in refrigerator evaporator, replaced evaporator vacuumed and charged unit everything checks out ok"
Near San Antonio, TX 78239
S. L.
Job Details: 03/06/2020
WASHER AMANA NFW5800HW0 Found unit has water stain near internal drain hose and tape checked for leaks with soap during load but could not get unit to leak but will replace drain hose due to water stain. Also per service pointer ordering vent deflector rescheduling 3/11.; ordrng 1 W11316671 (DRAIN HOSE.) and 1 W11409996 (DEFLECTOR VENT)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
RANGE AMANA AER6303MFS2 Customer complaint was unit would not power up replaced wiring harness to resolve issue unit is operating as designed.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
WASHER MAYTAG MVWB855DC3 Issue stated by customer: Top load washer Control panel Washer will turn off in the middle of a wash cycle. Found F2E1 error code stored. Verified all buttons were clear. Ran unit through cycle verification and recalibration tests. Unit passed and cleared. Put unit through rinse and spin. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 03/06/2020
DISHWASHER MAYTAG MDB4949SHZ1 Checked dishwasher found control board not responding to any inputs. Unable to enter diagnostics. Ordering new control board to resolve issue.; ordrng 1 W11168783 (cntrl-elec)
Near San Antonio, TX 78218
Steven G.
Job Details: 03/06/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Checked refrigerator found unit still freezing everything in refrigerator temp was at 20 degrees, found compressor not pumping correctly, replaced compressor vacuumed and charged unit did not charge customer because we miss diagnose the problem hopefully we can part warranty part"
Near San Antonio, TX 78247
Devon F.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint was unit would keep running instructed unit on how unit works u it is operating as designed.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED9450WL1 verified the issue. The unit will power on and not turn in. Issue was due to thermal fuse. Verified with techline Sterling SR# 7727313064; ordrng 1 WP3392519 (thermal fuse)
Near San Antonio, TX 78253
Justin
Job Details: 03/06/2020
DRYER WHIRLPOOL WED5620HW "Not able to go to unit, scheduled to go tomorrow for another Lowe’s call. ; schdld next appmnt for 3/6 FRI !"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/06/2020
DRYER MAYTAG MEDB855DC4 "Issue stated: Knocking or Rattling Sound - Dryer. Found dryer making high pitched whine. Opened dryer and found motor loose. Ordering motor, pulley idler and dryer belt to resolve issue.; ordrng 1 W10824899 (motor-drve) and 1 W10837240 (idler pulley) and 1 W11162091 (belt)"
Near Boerne, TX 78006
Colton B.
Job Details: 03/06/2020
REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue was that freezer door is not closing properly. Replaced rail on right side. Door now closes as intended. Unit tested good. Customer left wallet at work and could not pay the due for P&L. Informing Amanda and Shawn of situation.
Near , TX 78245
Christian G.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED5620HW0 Issue stated by customer: dryer making rattling noise. Found dryer drum loose. Re adjusted felt strip and tightened down screws. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78202
Jesus C.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4816FW2 Complaint is that washer makes noise after spin cycle. Tested washer. Noise occurs when spin cycle is stopping. Drain hose is tapping against the back panel of the washer. Moved hose. Noise stops. No issues with washer. Unit is working properly. Tested to complete.
Near Universal City, TX 78148
S. L.
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Removed front panel replaced,control then replaced drain pump ran tests no errors no leaks all operations normal."
Near San Antonio, TX 78245
Christian G.
Job Details: 03/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Issue stated by customer: microwave fan was making loud Whitney noise. Pulled microwave down and found seal table to vent hood was hanging down impending blower fan. Removed. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Checked washer tested water level no issues. Good water flow coming to washer no issues. Found excessive detergent in dispenser spoke to customer about proper amount of detergent. Job complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4850HW1 Called techline spoke to Austin. F0E5 off balance error detected. SR7727311950 Customer instruct for loading procedures. No further issues at this time.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/06/2020
DRYER AMANA NED4655EW1 Complaint is long dry times. Tested dryer. Good heat. Good airflow. Called techline. Unit is working as designed. Job complete. Sr 7727310608
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 03/06/2020
DRYER WHIRLPOOL WED4815EW1 Checked dryer found bad wheel causing squeaking noise replaced with truck stock. Ran dryer no issues. Job complete.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78216
Jim G.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 Replaced clutch. Unit tested properly thereafter.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG520S0FS0 Knob for front burner is missing. Will order new knob. Collected service fee. ; ordrng 1 W11122880 (knob)
Near Universal City, TX 78148
S. L.
Job Details: 03/06/2020
WASHER WHIRLPOOL LSQ9665JQ1 "Removed console ran unit found excessive shaking due to bent drive assembly ran unit with cabinet off found source of leaks to be from this quoted customer 400.24 parts, 92.45 labor and 49.31:tax service fee 105.00 customer declined repair service fee good for 90 days.; rqstng P&A on 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"
Near Elmendorf, TX 78112
S. L.
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDT710PAHB Spoke with customer she said she had emergency and wants to be put on schedule next Thursday.; schdld next appmnt for 3/12 THU !
Near Schertz, TX 78154
S. L.
Job Details: 03/06/2020
WASHER MAYTAG MVWB865GW0 Found inlet thermistor and long fill errors. Ran diagnostics valves working checked thermistor on board found unit needs new board setting appointment for tomorrow.; ordrng 1 W11162440 (CONTROL)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4655JW0 Checked washer found gearcase not spinning. Also found oil residue on gearcase. Ordering new gearcase to resolve issue.; ordrng 1 W10870912 (gearcase)
Near Goliad, TX 77963
Michael
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Installed control, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 03/06/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes calibrated unit and ran verification cycle all functions work as designed no abnormal noises. Unable to duplicate customers complaint. Issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 03/06/2020
REFRIGERATOR AMANA ASI2575GRW01 Action of unit shows compressor failing to cool units compressor is starting and running as it should but not cooling. Replace compressor to resolve issue. Job will require sealed system technician; ordrng 1 W10879296 (compressor) and 1 W10904634 (cover-unit)
Near Corpus Christi, TX 78413
John L.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FW3 "Installed latch, ran test 51 on diagnostics mode. Unit went through test mode without issue. Issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 03/06/2020
DRYER ROPER RED4516FW "Called the customer at 9:37am 361-652-5382, enroute to the location, no answer, left vm. Arrived at the location, this is at the housing authority, known the door several times, no answer. Called the 2nd number , no answer knocked on the door again several times, no answer, customer will need to reschedule ; saved tckt"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, handle to ice bucket broken as well as tabs on bucket. Replace to resolve.; ordrng 1 W10774957 (ice-contnr)"