Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG231LVQ0 Checked range found bad oven valve and igniter. Spoke to customer about estimate of price. Customer decided they will purchase new appliance no longer need service. Collected service call fee. Job complete.
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDTM354DSS5 Unit not filling with water at all. Motor sounded fine. Problem is with inlet valve. Ordered replacement.; ordrng 1 W10327249 (INLET VALVE )
Near Universal City, TX 78148
Devon F.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint was unit had dent in front of unit, ice maker not making ice and lights don’t work in freezer or the fridge cabinet called tech line they said unit is unrepairable 7726801282"
Near Goliad, TX 77963
Michael
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8040DW0 "F2E1 error code, cleared error code and tested the spin cycle the bearing is bad on gearcase, ordered part to resolve issues, wash plate just in case, tested the UI, there is no stuck keys, rescheduled customer ; ordrng 1 W10775188 (washplate) and 1 W10811956 (drum assy)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Replaced icemaker. Entered diagnostics and icemaker ran through harvest and called for water. Tested to complete, unit is good to go. No email to add."
Near San Antonio, TX 78253
Justin
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Found housing working correctly, removed filter and replaced with new filter. Spoke with customer about survey and leave behind."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/06/2020
RANGE KITCHENAID KDRS483VSS03 "Replaced the igniter and it did not help so I called Techline and talked to Dave to validate it would be the spark module. I found that the spark module for that burner had some grease on it. I cleaned it off to see if that was the issue and it did not help. I checked the current spark module and found infinite resistance and occasionally some resistance if I moved the probes around. I double checked the wire for continuity and was convinced it needed the new spark module. The new spark module had constant resistance. I replaced it and the burner started working. Fully functional, job complete. I explained to the client that the parts we replaced are covered for 12 months but that another service call and labor would be charged on any problems past 90 days."
Near San Antonio, TX 78217
Jim G.
Job Details: 01/06/2020
WASHER CROSLEY CAW42114GW1 Determined issue was due to faulty latch. Replace latch. Unit tested properly thereafter. ; used 1 W11307244 (LATCH) from stock
Near Corpus Christi, TX 78410
John L.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8500DC5 "F0F3 overload, F2E1 stuck key. Checked out unit, found issue to be with suspension. Replace to resolve.; ordrng 1 W11033601 (suspension)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5620HW0 Replaced UI and display works now. Fully operational. Job complete.
Near Runge, TX 78151
Michael
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4855HW1 "The customer had the appliance in the barn, said to just replace the tub and understood I wouldn’t be able to test it. Installed new tub, no further issues"
Near Robstown, TX 78380
John L.
Job Details: 01/06/2020
DRYER MAYTAG MEDX655DW1 "Inspected unit, unit had airflow issue. Resolved issue."
Near Kingsville, TX 78363
Adam
Job Details: 01/06/2020
WASHER MAYTAG MVWC415EW0 Install components that new leaf shipped to customer. Issue resolved
Near Corpus Christi, TX 78405
Adam
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Installed component tested unit issue resolved. Advise customer to dispose of first two or three batches of ice before consuming
Near Victoria, TX 77905
Michael
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Customer said there was a small puddle of water in back of the refrigerator when the ice maker would call for water. Pulled appliance out and checked the house water line, no leaks, removed the back cover and checked the water line at the inlet valve, wasn’t inserted properly, corrected problem, tested the ice maker, no leaks when it called for water, no further issues"
Near Salem, VA 24153
Chris S.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE505W0HZ1 The terminal block got very hot and melted the wire harness. ; ordrng 1 W11416047 (WIRE HARNESS )
Near Taft, TX 78390
John L.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, ran test on icemaker. Icemaker filled without issue, no sign of leak. Ran second test on icemaker, filled without issue. No signs of leak. Cannot find any issues at this time."
Near Corpus Christi, TX 78418
Adam
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Customers complaint of unit making humming/rattling noise during operation also concerned about unit not being level. Inspection of unit shows unit in fact horribly out of level which in turn is causing rattling humming noises. Level unit issue resolved
Near Corpus Christi, TX 78411
Adam
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW3 Install components calibrated unit ran verification cycle issues resolved
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE770H0FZ2 Needs element and infinite switch. Part of burner working. W10823729 element W10857622 switch; ordrng 1 W10823729 (elmnt-surf) and 1 W10857622 (switch-inf)
Near Victoria, TX 77901
Michael
Job Details: 01/06/2020
WASHER MAYTAG MVWBA55DC2 "Called and spoke with the customer and asked them if they had found the warranty information, still doesn’t have it, advised them of the SC fee, said they would reschedule when they found the warranty information."
Near Corpus Christi, TX 78414
John L.
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WMH75021HZ "Installed board, tested after installation. Fan is able to run all speeds. Issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW0 Install components calibrated unit Ran verification cycle issue resolved. Advised customer to replace hoses from tap to machine signs of hoses starting to degrade.
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/06/2020
RANGE WHIRLPOOL JER8885RAF The switch is receiving power but burner isn’t coming on. Will replace burner and switch; ordrng 1 W10823711 (elmnt-surf) and 1 WP7403P23860 (SWITCH )
Near Corpus Christi, TX 78413
Adam
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5000DW2 Install component tested unit issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/06/2020
COOKTOP KITCHENAID KCED600GBL01 "Installed part ordered and transferred the knobs, no further issues"
Near Roanoke, VA 24018
Chris S.
Job Details: 01/06/2020
BELLA WHIRLPOOL WRF954CIHZ00 The RC evaporator is not defrosting properly. We will replace the control and the evaporator cover. ; ordrng 1 W11099568 (cover-evap) and 1 W11114721 (cntrl-elec)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/06/2020
LAUNDRY MAYTAG MVWB765FW2 Basket came in dented.; saved tckt
Near Hollins, VA 24019
Chris S.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW7040DW1 I installed the slider and checked operation. All operations check ok except I wasn’t able to get it to do a calibration or a diagnostic cycle. Will replace UI and control. ; rqstng P&A on 1 W10812423 (cntrl-elec) and 1 W10858298 (console assy.)
Near Victoria, TX 77904
Michael
Job Details: 01/06/2020
WASHER AMANA NTW4605EW0 "Plugged the appliance in and it went immediately to drain, let it drain for a minute and then held the start button for 3 seconds and it stopped, no error codes. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "The ice maker wasn’t making ice, had some ice made today, ran test 57 and it dispensed ice, no error codes all test checked out. Called tech line and spoke with Andrew SR 7726805509 he said he wasn’t sure what it could be, ran some test with him all checked out, said he would document and gave me a different SR number"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/06/2020
DRYER WHIRLPOOL MEDB950YG0 Loud squealing when in operation. Needed beltpulley. Replaced pulley. All checks ok at this time. Used pulley from stock repair kit. ; used 1 WPW10547292 (PULLEY) from stock
Near Christiansburg, VA 24073
Chris S.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 I installed the ice bin. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/06/2020
LAUNDRY MAYTAG MVWB835DW4 Replaced lid. All checks ok.
Near Roanoke, VA 24016
Chris S.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the door and checked operation. All operations check ok.
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF320PADW2 "F6e4F8e2Drain pump getting power, but no pumping. Needs new drain pump. ; used 1 W10876537 (PUMP) from stock"
Near Vinton, VA 24179
Uriah B.
Job Details: 01/06/2020
DRYER WHIRLPOOL WET4027HW0 Replaced capacitor and wire harness connection.
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the drain pan. All operations check ok.
Near Roanoke, VA 24015
Chris S.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 I installed the right front wheel that whirlpool had sent the customer. All operations check ok. ; pckd up 1 W10803534 (screw) and 1 WP2179862 (RIVET) and 1 WPW10304659 (roller-cab)
Near Roanoke, VA 24016
Chris S.
Job Details: 01/06/2020
DRYER AMANA NED4655EW1 The heating element was open. I replaced the element and checked operation. All operations check ok. ; used 1 279838 (ELEMENT ) from stock
Near Benton, AR 72015
Doug M.
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Inspected unit for overflow during wash cycle, performed service diagnostics found f3e3 error code, performed drain hose test per tech sheet checked ok,called tech line, tech said possible stuck solenoid or stuck relay on main control, diagnosed to need main control and fill valve, #7726800340; ordrng 1 W11175771 (valve-inlt) and 1 W11413274 (ELEC CNTRL )"
Near Little Rock, AR 72204
Doug M.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4955HW1 Customer needed to move to next Friday due to construction ; schdld next appmnt for 1/10 FRI !
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/06/2020
A-DOTT MAYTAG MEDE500VW1 There was no voltage on l2 I reset the breaker and found the proper voltage dryer heated and ran fine. Customer will have the breaker replaced.
Near Salem, VA 24153
Chris S.
Job Details: 01/06/2020
DRYER MAYTAG PYE3300AYW10 I installed the element and checked operation. All operations check ok. ; pckd up 1 LA-1044 (element)
Near Little Rock, AR 72223
Doug M.
Job Details: 01/06/2020
ICEMAKER KITCHENAID KUIX305ESS1 "Replaced water tubes and cleaned mold on unit per customer,tested unit operation checks ok"
Near Little Rock, AR 72211
Doug M.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4950HW0 "Inspected unit found capacitor connector had broken not allowing unit to run, replaced capacitor,tested unit operation checks ok; pckd up 1 W11395618 (CAPACITOR )"
Near Little Rock, AR 72209
Doug M.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW7500GC2 "Replaced internal drain hose due to hole in hose causing water leak,tested unit operation checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 01/06/2020
LAUNDRY WHIRLPOOL WTW5000DW3 "Replaced main control per f1e1, f1e2 error codes main control and motor control fault per tech sheet, tested unit operation checks ok"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW75HEFW0 Previous tech determined that a new tub was required for repairs. Found it to be the screw holding the stater and rotor assembly together have broken. Replaced tub to resolve issue and used new screw to correct stater and motor problem. No further issues at this time. Unit testing good now. Yes to survey.
Near Kerrville, TX 78028
Sherman
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Upon arrival freezer and refrigerator both well above what temperature is set at. Freezer is 53 and refrigerator is 73. Ran diagnostics on unit. Do not hear compressor kicking in or out. Called tech line. Spoke to Robert. Sr#-7726784057. Quoted customer p&l. They’re gonna buy new unit. Unhappy with this one since purchased.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/03/2020
COOKTOP ELECTRIC WHIRLPOOL WOD93EC0AS04 Replaced control. Tested unit. Unit tested properly. Issue resolved. Collected payment.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/03/2020
DRYER MAYTAG MEDX655DW1 Replaced pts relay. Ran dryer no issues. Good voltage from wall to unit. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/03/2020
VENTHOODS UNKNOWN UXT4230ADS2 "Replaced socket, unit still would only light at the high setting. Removed bulb and replaced it with another bulb in the home, light now works as designed. Placed non dimming bulb in a non dimming socket, good to go. Informed customer of change."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/03/2020
DRYER WHIRLPOOL WED4850HW0 Replaced belt. Old belt was frayed and the idler/tension pulley had become dislodged. Issue resolved. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78253
Richard G.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Thawed out freezer section and replaced extension. Unit is good to go. Spoke with customer about survey.
Near Schertz, TX 78108
Shawn W.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced damper control and control board. Conducted diagnostics, no errors. Fully functional. Job complete."
Near Schertz, TX 78154
Shawn W.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Temperatures in refrigerator were 3 degrees F in Freezer and 40 degrees F in fresh food section. Replaced control board. Ran diagnostics, no errors. Fully operational. Job complete."
Near Bulverde, TX 78163
Jim G.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 Ran diagnostic and service modes. No error codes were recorded by the control. In service mode the there are no signs of irregular vibrations. Customer’s video shows the unit is knocking around a lot. Educated customer on load sizes then checked suspension. Ran calibration mode and ensure feet were level.
Near Kerrville, TX 78028
Sherman
Job Details: 01/03/2020
COOKTOP ELECTRIC KITCHEN AID KCES556HSS00 Changed out cooktop due to recall. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/03/2020
REFRIGERATOR JENN-AIR JB36NXFXRW05 Unit ice maker clumping in the bin. Found cause to be stripped screw holding ICEMAKER in place allowing ice maker to lean. Replaced stripped screw with new screw to resolve the issue. Unit performing as designed now. No further issues at this point. Collected Sc and labor.
Near Kerrville, TX 78028
Sherman
Job Details: 01/03/2020
COOKTOP ELECTRIC KITCHEN AID KCES556HSS0P Changed out cooktop due to recall. Screws that were in plate were all stripped out. Let customer know. No further issues at this time.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/03/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Replaced control panel. Unit operating properly at this time. No further issues. Yes to survey and leave behind.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would not start found nail in drain plug removed nail unit is operating as designed.
Near San Antonio, TX 78258
Tommy B.
Job Details: 01/03/2020
REFRIGERATOR JENN-AIR JS48SEDUDW01 Returned to remove ice bin and fix the button. Fridge has been not cooling since 1/30. Called techline spoke to Andrew. Identified that the compressor is not running. Entered diagnostics and ran tests to confirm compressor function. removed access panel and ran tests on inverter box from white to black and then red to black. Minimal voltage was detected indicating control board issue. Customer to contact for further repair. SR7726785519 Control board part is W10789107; saved tckt
Near Helotes, TX 78023
Tommy B.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer stated that the issue was at the unit has faulty icemaker arm and the auger motor does not spin the blades to dispense ice. Disassembled and reassembled ice bin components and crusher arm not spins with auger motor. Taped the wires to heater for ice fill tub to avoid future heater issues. Will need new icemaker. Collected service call, parts and labor. ; ordrng 1 W10908391 (icemaker)"
Near Windcrest, TX 78239
S. L.
Job Details: 01/03/2020
DRYER MAYTAG MEDC500VW0 "Found obstruction in dryer vent which caused heating issues and bad idler pulley has sed shop vac cleared obstruction and cleaned dryer cabinet. Used repair kit replaced idler pulley rollers and belt. Tested thermostat and element all operations normal spoke,to customer about changing to rigid dryer vent for safety and to have apartment remove screen from dryer vent. Advised of survey total service fee,labor part and tax. Paid in full.; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78258
Tommy B.
Job Details: 01/03/2020
REFRIGERATOR JENN-AIR JS48SEDUDW01 Returned to remove ice bin and fix the button. Fridge has been not cooling since 1/30. Called techline spoke to Andrew. Identified that the compressor is not running. Entered diagnostics and ran tests to confirm compressor function. removed access panel and ran tests on inverter box from white to black and then red to black. Minimal voltage was detected indicating control board issue. Customer to contact for further repair. SR7726785519 Control board part is W10789107; saved tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer was unaware that the unit was out of warranty. Discussed costs and customer decided not to go through with the appointment. Did not collect any money. Did not look at the unit.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/03/2020
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Called techline spoke to Robert. SR7726789543 there is a known issue for the products with serial number starting seven weeks past the date of manufacture for the unit. Ordering interlock switch kit to resolve service pointer issues.; ordrng 1 W10138793 (fuse) and 1 W11244494 (interlock)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Complaint unit not washing. Found f4e3 motor not functioning. Replaced motor to resolve the issue. Unit performing as designed now. No further issues at this point.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/03/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 Parts switch did not solve issue. Ordering remaining switches to resolve issue.; ordrng 1 WP74007840 (switch- in) and 1 WPW10244639 (switch-inf) and 1 WPW10326246 (switch-inf)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/03/2020
DRYER WHIRLPOOL SDE305DAYW "Customer complaint is that the dryer keeps blowing fuses. Per Technical Bulletin TDL-0072-B, On series 14 dryers a consumer complaint of “Dryer Dead, or wont’ run”, check for a thermal fuse failure. At series 14, a change was made to the Heating Element, Thermal Fuse, High Limit Thermostat, and Cycling Thermostat. In the event that the Thermal Fuse failed, or if one of the components mentioned should fail and has to be replaced, install part number:37001139 to be used for U.S. models. Quoted cost of repair, customer will be buying a new dryer. Collected service call fee."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL MFI2568AEB Checked refrigerator found control board not registering to commands. Ordering new control board to resolve issue. Needs OLT authorization.; rqstng P&A on 1 W10890094 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
VENTHOODS KITCHENAID KVUB406GSS00 Replaced both capacitor and transformer. Issue resolved.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/03/2020
COOKTOP GAS KITCHEN AID KGCU467VSS02 Customer stated that the issue is the right front burner doesn’t ignite. Found issue to be faulty electrode. Ordering parts to resolve issue. ; ordrng 1 W10854967 (igntr-surf)
Near San Antonio, TX 78225
Douglas H.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Per Sb web unit still under warranty until 4/1/2020. Unit not cooling properly, confirmed SS issue, found restriction in SS. Installed dye drier to resolve the issue. Vacuumed unit, held. Charged unit, held. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/03/2020
RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint is that the knob on the front left is bent. The knob is not bent but is missing a screw on the valve, causing the knob to be loose. Ordering new valve.; ordrng 1 W10814916 (valve-brnr)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/03/2020
WASHER AMANA NTW4516FW3 Complaint is noise during wash. Found agitator was loose causing noise. Tightened agitator bolt. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78258
L
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue is refrigerator doors not closing right. And not cooling right. Found freezer door was missing a washer. I found they left on top of fridge and didn’t put it on. I put washer washer on freezer door. Door now closing with out rubbing. Air way was block by food. Told costumer to not block or way. Fridge is cooling properly. No other issues.
Near Kerrville, TX 78028
Sherman
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Replaced water valve. Ordered gaskets for both doors. Advised customer to wait 24 hours for reservoir to fill. Parts exceed limit. Need p&a; ordrng 1 W10830047 (GASKET) and 1 W10830047 (GASKET), states that autho needed"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS586FIEH00 Installed new water valves. Good water flow to dispenser. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE204EBL4 Replaced control. Unit tested properly. Issue resolved.
Near San Antonio, TX 78260
L
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue was unit not making ice. Found bad filter not letting enough tester pressure through. Costumer said it’s been over almost a year since they replace. Advice to get it replace soon. Also defrosted water lines. Tested ice maker and ice maker called for water. No other issues job complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/03/2020
WASHER ROPER RTW4516FW Could not check unit. Blocked by store inventory. ; saved tckt
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/03/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Job was a buyout. Picked up cooktop that is being returned.
Near San Antonio, TX 78259
Devon F.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint was unit ice dispenser wouldn’t dispense ice at random times even at night while sleep with out anybody using it previously. Customer also stated she has concerns about the ice falling on floor and damaging the tiles. Called tech line they suggested customer not using dispenser correctly File number 7726783692 customer is very upset and stated she would call whirlpool.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/03/2020
DISHWASHER JENNAIR JDTSS244GL0 Upon arrival unit functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked refrigerator customer stated odor stopped once arm was raised on ice maker. Called tech line they suggested to replace the ice maker. Spoke with Cristina from safety also suggested to replace ice maker. No issues with evaporator or fan no issues with wires around evap. Replaced ice maker ran harvest cycle no issues. Job complete.SR7726786126 tech lineSR7726757662 safety; used 1 WPW10190965 (ICE MAKER) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Ice buildup in fresh food evap. Called techline on issue. Found drain pan for evap was bowed up towards evap. This could cause ice buildup. Reshaped the drain pan. No further issues. Tested to complete. Sr 7726787142
Near San Antonio, TX 78233
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL MHW3505FW1 Customer states she has extended warranty do not have authorization number on dispatch advised her to contact warranty provider for auth before unit can be service.
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 unit not cooling. No frost on fresh food or freezer evap. Ran test 40. Compressor will not kick on. Called techline. Sr 7726783761. Said to replace Orion board and compressor. ; ordrng 1 W11025999 (compressor) and 1 W11131873 (cntrl-elec)
Near San Antonio, TX 78261
Devon F.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW8000DW2 Customer complaint was unit hot water valve was stuck closed replaced inlet valve from truck stock to resolve issue.; used 1 W11220230 (VALVE) from stock
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/03/2020
DRYER MAYTAG MEDC465HW0 Called customer in route customer stated he had canceled appointment. Customer no longer needs service. Job complete.
Near San Antonio, TX 78223
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW3 Unit has F8E1 error code found bad water inlet valve and missing drain hose ordering valve hose and bend; ordrng 1 W11038689 (valve) and 1 W11244231 (HOSE) and 1 WPW10280024 (drain hose retainer)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint was unit would not power on reconnected wiring harness to resolve issue unit operating as designed.
Near San Antonio, TX 78223
S. L.
Job Details: 01/03/2020
WASHER WHIRLPOOL MVWC465HW2 Found lid lock indicator on and lid locked could not reset or access diagnostics. Was able to deactivate lid lock with screw driver open lid then agin tried diagnostics. Unable to access diagnostics or start unit checked board led indicator not on to board but polarity voltage ground good. Need mew board and lid lock reschedule 1/8.; ordrng 1 W11249158 (CONTROL) and 1 W11307244 (LID LOCK)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/03/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Customer complaint is that the mw light works intermittently and receives an error code. Determined bad interlock switches. Replaced interlock switches. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/03/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Display only showing hour glass on display. Attempted to resolve the issue by resetting power. Ordering console to resolve the issue. ; schdld next appmnt for 1/7 TUE !
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/03/2020
RANGE KITCHENAID KFDD500ESS02 Determined the issue was due to a pinched/wire leading to right rear ignitor. Ordering wiring harness. Will return to repair. ; ordrng 1 W10408058 (harns-wire)
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is freezer door not sealing properly. Heated and reshaped door gasket. Good seal on door gasket. No further issues. Tested to complete.