Near San Antonio, TX 78258
Jim G.
Job Details: 07/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replaced drain pump. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/23/2020
COOKTOP ELECTRIC JENN-AIR CVGX2423B Found obstruction in valve. Cleared it. Collected service fee. Issue resolved.
Near Schertz, TX 78154
S. L.
Job Details: 07/23/2020
DISHWASHER WHIRLPOOL WDT920SADM2 "F7E1 and F4E2 error codes on diagnostics found pump not coming on just humming and element good needs new control and pump. Need OTL; rqstng P&A on 1 W10854221 (cntrl-elec) and 1 WPW10671942 (PUMP MOTOR), states that autho needed"
Near Converse, TX 78109
S. L.
Job Details: 07/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Defrosted RC replaced failed wire harness found FC fan not on replaced Fac fan tested all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 07/23/2020
WASHER MAYTAG MHW5100DW0 Found failed drain pump overflow error code and pressure sensor errors. Tested issues from drain pump not evacuating water at correct flow quoted service fee paid remaining balance call when part comes in.
Near San Antonio, TX 78233
Shawn W.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Temperature was good in the freezer and the fresh food section was slightly high but within specifications for regular use. The client explained that the water stopped dispensing as well as stoped ice production once the water filter was changed. The client is using an approved Whirlpool water filter. I found that the door latch on the housing was displaced. I repaired it to see if it would help to seal the water filter into the housing and it did not work. I quoted the the call at for the part,for the service call, for labor, tax. Client requested that we wave the service fee. I informed her that I am not able to do that. She asked to call our office to escalate it to a higher request. I provided her our phone number. We agreed to talk in 5 minutes so she could make a decision. I tested the ice maker and found that it was turned off. I jumped it to reveal that the water is flowing into the ice maker and it is harvesting. This was fixed as a courte
Near San Antonio, TX 78259
Jim G.
Job Details: 07/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced UI control. Issue resolved.
Near Shavano Park, TX 78230
Steven G.
Job Details: 07/23/2020
ICEMAKER (STANDA SCOTSMAN UN1215A-1A "Checked ice maker found very hot, found condenser motor not running, got fan to run but running rough, put a box fan in front of unit and unit started to make ice ordered motor; ordrng 1 12-3024-01 (motor-ge 2.3w fan)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 07/23/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Swapped out recirculation pump ice bin thermistor to resolve ice production issues. Unit testing good now.
Near Schertz, TX 78154
Jim G.
Job Details: 07/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Slide adapter is damaged. Right side. ; ordrng 1 W10585150 (stop-pan) and 1 W10625070 (bracket)
Near Cibolo, TX 78108
S. L.
Job Details: 07/23/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Found burnt magnetron antenna and upper wave guide need wave guides and magnetron with inverter rescheduling Friday.; ordrng 2 W10915651 (cover-plt)s
Near San Antonio, TX 78261
Jim G.
Job Details: 07/23/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Co tasted techline who informed me the door seal can be evened out with permagum and adhesive can be used for the moisture coming into freezer and settling on rails. ; ordrng 1 212643 (sealer-gum) and 1 482338 (adhesive)
Near San Antonio, TX 78255
Christian G.
Job Details: 07/23/2020
WASHER MAYTAG MVWB765FC4 Issue stated by customer: machine not washing clothes properly. Making clacking noise during rinse as well. No error codes stored in unit. Ran unit through service diagnostic test. Unit passed but made some scratching noises during agitate cycle. Found washers between agitator and tub. Removed to clear scratching noise. Customer informed me this wasn’t the normal clanking noise and showed me a video of what they had heard. Informed customer these noises were normal and that unit makes these types of noises during it shifting. Ran unit through rinse and spin test to see if we could replicate noise. Unit operated as intended. Ran recalibration. Unit tests good at this time.
Near San Antonio, TX 78251
Richard G.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Replaced water inlet valve.tested to complete. Unit is good to go.
Near San Antonio, TX 78263
S. L.
Job Details: 07/23/2020
DRYER MAYTAG MEDB835DW4 Removed drum replaced blower and motor reassembled tested all operations normal advised customer of survey.
Near Universal City, TX 78148
S. L.
Job Details: 07/23/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced ACU and control unit powered up but lights blinking, called tech line sr 7728394491 Spoke to Ed found lost neutral in unit traced from power cord cannot locate neutral ordering new harness latch blower and light sockets. Call when parts come in.; ordrng 1 W10883049 (latch-door) and 1 W11248652 (BLOWER) and 1 W11314404 (HARNESS) and 2 WPW10734063 (light-ind)s"
Near San Antonio, TX 78249
Tommy B.
Job Details: 07/23/2020
THIN-TWIN 24' LE MAYTAG WET4024HW0 Duplicate ticket.
Near San Antonio, TX 78253
Justin
Job Details: 07/23/2020
WASHER WHIRLPOOL WTW8500DC5 "Found F0E5 stored in unit, running calibration and diagnostics cycle. Customer showed me a video, unit looked like it was off balanced due to load. Did suspension test which passed. Ran on high spin, unit ran as designed. Will instruct customer to use and care guide for loading procedures."
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/23/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 Replaced Ice-maker. Unit fully operational.
Near San Antonio, TX 78210
Steven G.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Checked refrigerator found unit low on freon added freon, leak detector kept going off at drier but bubbles didn’t show anything ordered drier; ordrng 1 W11107829 (DRIER)"
Near San Antonio, TX 78261
Jim G.
Job Details: 07/23/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Cust not able to make appointment time. Rescheduled from home as courtesy. ; schdld next appmnt for 7/24 FRI !
Near San Antonio, TX 78250
Justin
Job Details: 07/23/2020
RANGE WHIRLPOOL WFE525S0HV1 Need to order main harness due to terminal block having damage. Both parts should be in before Friday. ; ordrng 1 W11449104 (MAIN HARNESS )
Near Helotes, TX 78023
Tommy B.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Play that is faulty user interface. This visit swapped out with new parts to resolve issue. Unit tested good now.
Near San Antonio, TX 78251
Christian G.
Job Details: 07/23/2020
WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: unit shaking and leaking for dispenser drawer. Previous tech ordered drawer plate and control per service pointer. Replaced both. Unit tested good.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/23/2020
WASHER MAYTAG MVWB765FW0 Replaced console and control. Tested to complete. Unit is good to go. Job initially had an authorization for labor. Previous tech called and got an authorization for parts and quoted the customer labor costs. Called partner team and spoke with Debra. She states both authorization codes are good and can be used. Did not collect labor.
Near San Antonio, TX 78260
Jim G.
Job Details: 07/23/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Unit is not heating at all. Element is faulty. ; ordrng 1 W10703867 (heater)
Near Boerne, TX 78006
Christian G.
Job Details: 07/23/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Issue stated by customer: icemaker not making ice. Found unit gunned up and warm. Informed customer of cleaning cycles. Previously found bad thermistor through diagnostic cycle. Replaced and had customer run cleaning cycle prior to ice making. Ran unit through diagnostics again and no error codes present. Unit tests good. Collected 127.69 via card.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/23/2020
REFRIGERATOR JENN-AIR JS42SSDUDE01 Checked refrigerator found burnt out led and aurora board causing light to burnout ordering board and top right freezer light; ordrng 1 W10790783 (cntrl-elec) and 1 W10843339 (module)
Near Converse, TX 78109
S. L.
Job Details: 07/23/2020
VENT HOOD UNKNOWN WVW51UC0FS2 Found scratches on lower chimney for unit closing docs provided 3/27/20 called CXC for exception on cosmetic warranty spoke to Elizabeth SR number 7728230809 she advised unit under 1stop warranty to proceed with repair call when part comes in.; ordrng 1 W11328682 (CHIMNEY)
Near San Antonio, TX 78248
Jim G.
Job Details: 07/23/2020
REFRIGERATOR KITCHEN AID KRMF706EBS00 Verified faulty refrigerator evaporator fan. Ordering both fan and cover in case of damage during extraction. ; ordrng 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap)
Near Boerne, TX 78015
Christian G.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Issue stated by customer: unit not dispensing ice, but is being made and water dispenses. Switch depressed fully. Ice dispenser motor not responding in regular or diagnostic mode. Ice not stuck together. Ordering ice maker. Quoted customer 405.25 for s.call, part and labor. Will need to collect FULL amount at time of visit. Customer unavailable at time of service. Customer informed of quote.; ordrng 1 W10822606 (motor)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/23/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 UI is black screen. Outlet is good. Cabinetry will be an issue and will be tight to disconnect from terminal in top. Parts needed ordered.; ordrng 1 W11225368 (harns-wire) and 1 W11233570 (harns-wire) and 1 W11248652 (blower) and 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE)
Near San Antonio, TX 78256
Tommy B.
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 #2808Wrong part ordered. Unit needs inverter board. Ordering parts to resolve issue.; ordrng 1 WPW10233421 (invrtr-box)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/23/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 "Replaced recirculating pump while replacing found scale build up in recirculating pump and drain pump, good water level sensor after replacement of recirculating pump but no drain ordering drain pump to resolve issue.; ordrng 1 WPW10489125 (pump)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/23/2020
MICROWAVE OVEN WHIRLPOOL JMW2327WS01 "Replaced harness and blown fuse microwave is now operating , but no heat from oven error code f6e8 still present ordering fan and control board just in case.; rqstng P&A on 1 W10273667 (blower) and 1 W10292566 (cntrl-elec)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 07/23/2020
THIN-TWIN 24' LE MAYTAG WET4024HW0 Customer stated that the issue is the unit will not function. Tested the terminal block to ensure 240 is present. Ordering control board to resolve issue. ; ordrng 1 W11189137 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 07/23/2020
RANGE AMANA AGR5330BAB3 "Was able to fix most burner issues, front left burner has some flame issues. Will order and replaced burner cap and burner head. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10636224 (burnr-top)"
Near La Vernia, TX 78121
S. L.
Job Details: 07/23/2020
WASHER WHIRLPOOL WTW8000DW5 Found locked rotor and overload errors checked unit found bad gearcase customer said he will return unit back to retailer advised customer that i will order part and repair unit if he still has it. Call when part comes in.; ordrng 1 W10811956 (drum assy)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 07/23/2020
WASHER MAYTAG MVWB765FW0 "Checked washer confirmed leak at gearcase, also found crack at agitator ordering new agitator to resolve issue.; ordrng 1 W10625252 (screw) and 1 W10882734 (agitator)"
Near San Antonio, TX 78253
Justin
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Spoke with customer they will not be home, need to reschedule for Friday morning. ; schdld next appmnt for 7/24 FRI !"
Near San Antonio, TX 78258
Jim G.
Job Details: 07/23/2020
WASHER WHIRLPOOL WFW6620HW0 Bolt is seized to tub. Tub and rotor and stator will need to be replaced. Please contact customer when part arrives to schedule install. ; ordrng 1 W11287251 (OUTER TUB ) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 8 W11314661 (screw)s
Near Blacksburg, VA 24060
Uriah B.
Job Details: 07/22/2020
BELLA WHIRLPOOL KRFC604FSS00 Evap is covered over with ice build up. Needs control and evap cover per service pointer with s code. Cx to let thaw for return visit. ; ordrng 1 W11333076 (Control) and 1 W10889360 (Evap cover)
Near Fairlawn, VA 24141
Uriah B.
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE515S0EW1 "Front right switch only operating on medium or high, no connection for low settings. Needs switch. ; ordrng 1 WP3149400 (Switch)"
Near Max Meadows, VA 24360
Uriah B.
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Icemaker air duct is not staying properly in the ceiling. Will try another duct, but suspect the ceiling is not straight making it difficult to snap in properly. Refrigerator light switch needs padding to ensure door ajar light does not stay on. Cx had rigged up one on the door side. ; ordrng 1 W11040868 (Air duct) and 1 8201543 (Switch spacer)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 07/22/2020
RANGE KITCHENAID KFED500ESS03 Parts not in. Need switch from Roanoke too. ; ordrng 1 WPW10296657 (Switch)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 07/22/2020
KITCHEN WHIRLPOOL WDT780SAEM1 Cx tried to cancel appt over the phone. Left card.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 07/22/2020
LAUNDRY WHIRLPOOL MHW5500FW0 "Testing in diagnostics went fine. Seems like the UI is malfunctioning, but no error is showing up. UI console. W10911042. Control board. W11201285. UI harness. W10580186. Cx to possibly replace parts himself."
Near Dublin, VA 24084
Uriah B.
Job Details: 07/22/2020
REFRIG WHIR GS6NHAXVS02 Found compressor not running. Found start device bad. Replaced start device. Compressor running extremely hot. Compressor
Near Pulaski, VA 24301
Uriah B.
Job Details: 07/22/2020
REFRIGERATOR HOTPOINT n/a "Found significant ice build up behind back wall. Dripping from icemaker sea, but unable to determine cause. Cleared ice build up. Cx to observe."
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 The client now has a dedicated outlet for the refrigerator. The client just needed the PO for power outage warning confirmed and reset. Temperatures were perfect in the fresh food and freezer section. Instructed client on the humidity control on the deli drawer. Unit fully operational. Collected discounted service fee on first call.
Near Schertz, TX 78154
Shawn W.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced the fan blade according to the service pointer. The missing parts of the gasket on the older production that the service pointer called for was already on this production. This should fix the problem. If not Tech Line said that we need to order a new freezer door white W10599407 and a gasket white W10692653. This would be our last option.
Near Selma, TX 78154
Steven G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Checked refrigerator and replaced ice bin, customer was showing me a crack in the freezer bin, showed him it is not a crack it’s a seem in the bin has one on the other side, bin is ok no need to order"
Near San Antonio, TX 78259
Steven G.
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW4855HW1 "Checked washer ran diagnostics found found no fault codes ran test everything checks out ok, ran cycle unit locks after first wash and going into spin, washer is working as designed"
Near San Antonio, TX 78259
Steven G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Checked refrigerator found freezer light working, replaced door switch and module checked operation unit working normal now"
Near San Antonio, TX 78258
Steven G.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Checked ice maker watched cycling everything is working normal cleaned condenser, and customer will call if any problems"
Near San Antonio, TX 78223
Steven G.
Job Details: 07/21/2020
WASHER MAYTAG MVWC415EW0 "Checked washer ran fault codes found bad Actuator, replaced Actuator ran test cycle unit is working normal now ; used 1 W10913953 (ACTUATOR) from stock"
Near Converse, TX 78109
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Cleared drain installed new drain tube. Used module kit to repair module. Then installed new gasket tested all operations normal no email provided.
Near Cibolo, TX 78108
S. L.
Job Details: 07/21/2020
WASHER MAYTAG MVWB865GC0 "F8E1 error and F0E5 in diagnostics ran tests cycles found no cold water this is causing clothes to not distribute during wash and making uneven loads, tested water at wall pressure good unit needs needs valve used truck stock valve to repair tested no leaks all operations normal , advised customer of survey.; used 1 W11165546 (VALVE) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW5620HW0 Found bad UI installed new UI ram test cycle no errors all operations normal. Advised of survey.
Near Universal City, TX 78148
S. L.
Job Details: 07/21/2020
VENTHOODS WHIRLPOOL UXT3030ADB2 Customer had builder uninstall unit unit was sitting on range on arrival customer complained that it smells like burnt chicken found bad air ductwork causing air to not be able to leave vent and recirculating in home snapped photos of uninstalled vent and ductwork called tech line spoke Sterling SR number 7728356766 he verified this will be builder issue. Advised of survey.
Near San Antonio, TX 78218
S. L.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Removed pump,replaced with new motor assembly ran test no leaks ran calibration and service cycle all operations normal advised of survey."
Near La Vernia, TX 78121
S. L.
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Used dolly removed unit installed blower replaced UI tested F6E0 error present replaced control retested connected WiFi and synched app all operations normal.
Near La Vernia, TX 78121
S. L.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found F4E1 error code tested found bad pump assembly replaced pump assembly tested no leaks all operations normal, advised of survey."
Near San Antonio, TX 78222
Steven G.
Job Details: 07/21/2020
DRYER ROPER RED4516FW0 "Checked dryer after checking power and finding right voltage checked and found broken element, replaced element ran cycle unit is working normal now"
Near FT SM HOUSTON, TX 78234
Shawn W.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Replaced and repaired housing. Tested latch. Showed client. Unit fully operational.
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/21/2020
RANGE AMANA AGR5330BAS3 Repaired the issue be reassembling the door. Trim piece did not need to be replaced
Near San Antonio, TX 78238
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced LED to resolve lighting issues. Unit tested good now with no further issues at this time
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 07/21/2020
WASHER ADMIRAL ATW4675YQ1 Replaced suspension due to bouncing around after replacing unit is working as designed no issues. No error codes found. Collected remaining balance job complete .
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced icemaker due to a malfunction causing low ice production. This is a separate issue to the original frost build up in the refrigerator compartment causing high temperatures.
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sterling SR# 7728355394 could not duplicate issue however customer indicated ice is being trapped in the ice chute. Will document in case the issue persists or worsens.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS0 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78237
Christian G.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 "Issue stated by customer: unit not operating properly. Customer has not hot water and was informed unit wouldn’t perform properly. Unit wasn’t completing cycles. Replaced control, unit tests good."
Near San Antonio, TX 78245
Christian G.
Job Details: 07/21/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Issue stated by customer: lid lock not actuating. Unit not draining properly or spinning. Replaced lid latch. No error codes stored in unit. Ran unit through auto test, manual test and recalibration. Unit passed all tests. No issues at this time. Unit tests good."
Near San Antonio, TX 78216
Steven G.
Job Details: 07/21/2020
WASHER MAYTAG MVWB965HC0 "Checked washer found water shooting over dispenser cup advised Andrew at tech line SR77283565554 he advised to replace suspension rods, ordering dispenser cup just in case; ordrng 1 W10749750 (DISPENSER CUP) and 1 W11033800 (SUSPENSION RODS)"
Near San Antonio, TX 78223
Steven G.
Job Details: 07/21/2020
WASHER MAYTAG MVWC415EW1 Checked washer found bad gearcase and hub ordered; rqstng P&A on 1 W10528947 (hub) and 1 W10795114 (gearcase)
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Last visit found a broken ice container. This visit swapped out with a new ice container to fix ice dispensing issues. No further issues at this time.
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Used the insert to secure the waterline in place. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78260
Tommy B.
Job Details: 07/21/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 Previous visit found faulty temperature sensor. This visit swapped out with new parts to resolve issue. Unit tested good now with no further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer stated unit will glitch and reset times. Found unit needed to be provisioned and have a software update done. Assisted customer on connecting Whirlpool app to unit and starting update. Also gave provisions phone number if customer needs them after the update. No further issues at this point.
Near San Antonio, TX 78244
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Found evaporator fan motor not working called local parts house 0 in stock. Can return Thursday quoted service fee parts labor tax customer paid Remaining balance unit needs to stay off so,compressor doesn’t burn up. Rescheduling Thursday.; rqstng P&A on 1 WP2315539 (motor-evap)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator ice maker found tray bent and frost build up from ice being stuck on air way, removed buildup and replaced ice maker with truck stock unit is working as designed. Job complete.; used 1 W10873791 (ICE MAKER) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUIS18NNXB0 Customer stated unit sounds like water running continuously had unit running during normal operation and Cust stated the water running sound was during recirculating section. Advised that is normal and doesn’t bring extra water at this point. Only calls for water 2 times during a cycle. Unit is functioning as designed no further issues at this point. 90 warranty on Sc and labor
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Last tech found faulty valve per tech line. Replaced valve to resolve the issue. Also noticed that the water line to the filter housing was clogged. Managed to clear obstruction. Unit testing good now. No further issues at this point. Collec P&L.
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Last visit found missing wheel and rivet. This visit replaced with new parts to resolve issue. Unit tested good with no further issues at this time
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 07/21/2020
MW-HOOD COMBO AMANA AMV2307PFB3 "Replaced power cord due to 120 not being present at cord after replacement unit did not power on, spoke to techline found bad fuse replaced fuse with truck stock after replacement fuse popped found short at filter board ordering To resolve issue.SR7728353222; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter), used 1 W10138793 (FUSE-THRML) from stock"
Near , TX 78015
Christian G.
Job Details: 07/21/2020
MW-HOOD COMBO WHIRLPOOL WOC54EC0HS03 "Issue stated by customer: unit MW not powering on. Previously replaced controls. Replaced transformed, inverter and fuse. Unit tests good."
Near San Antonio, TX 78245
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Issue stated by customer: unit spraying water from top, wouldn’t dispense ice or water. Found icemaker fill tube split. Ordering part. Also found door warped not depressing door switch all the way. Please make secondary visit when door arrives.; ordrng 1 W11415785 (FILL TUBE)"
Near , TX 78015
Christian G.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: unit not washing/operating. Replaced motor. Unit tests good.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2020
OVEN ELECTRIC (D JENN-AIR JJW2427DS01 Duplicated error upon arrival. Replaced console. Issue resolved.
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now no further issues at this point. Yes to survey and leave behind. Unit was under warranty at the start of this service request
Near Castroville, TX 78009
Christian G.
Job Details: 07/21/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Issue stated by customer: gasket not sealing all the way causing unit to frost up badly. Clear bend in door and opening at bottom. Door should have been ordered first visit. Ticket info shows door on order.; O-emld tckt
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW4 Found obstruction in drain pump. Removed said obstruction. FCC collected service fee.
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Customer stated couldn’t pull out ice maker bin due to be frozen over. At some point unit defrosted and ice bin was free. Ordering ice maker to resolve this issue. ; ordrng 1 DA97-13718C (ICEMAKER )
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Spoke to customer about parts not properly ordered, custom estates it is okay to reschedule. Ordering control board and evap per last tech.; ordrng 1 2315549 (motor evaporator) and 1 W11265217 (CONTROL BOARD)"
Near San Antonio, TX 78232
Jim G.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Joel SR# 7728353384 verified issue was clogged ice issue at the evaporator. Will replaced control and evaporator cover per technical service pointer w11329116c ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Unit not cooling. Checked pressures found pressures in nominal range. Unplugged unit to check for pressure equalization. Pressures equalized. Find cause to be a faulty compressor. Ordering compressor to resolve the issue. ; ordrng 1 W10507884 (COMPRESSOR )
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Found that unit would not scroll correctly. Ran diagnostics and received 2 error codes for F6E0. I also found that the WiFi was set to on but is not connected to a WiFi network in the home. I rebooted the unit twice after clearing the error codes with no return and scrolling was reset. I explained to the client about the WiFi and that it will need to be powered down and powered back on if this happens again in the future. Unit is fully operational.
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW5000DW1 Replaced control board after replacement tested unit found no issues no error codes found during testing or operation. Recalibrated washer no issues during calibration Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Client claimed that the dishes were dry on the side and on bottom as well. I checked the unit again, ran it through diagnostics and still no problems found. Talked to Cathy at Tech Line. We ran a temperature test in the tub as the wash cycle began. The heating element was engaged but the water temperature was at 74 degrees F. We checked the water running out of the faucet and it was 74 degrees F. I explained to the customer that the temperature needs to be at an input of 120 degrees F. I showed them the spec in the installation manual. I went with him to the water heater and it was set between low and high. I turned it to high. Told them that it would probably take 24 hours for the water heater to catch up. Told them to run a load in 24 hours and check the drying results. I ran another cycle to show them the temperature in their tub during wash cycle on my thermometer and they saw it was a 71 degrees F. I explained to them about inputs and outputs. Th
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Door falls down. Found cause to be friction pads missing. Ordering friction pads to resolve the issue. ; ordrng 2 WP8268961 (FRICTION PAD)s