We serviced a
KITCHEN AID VENT HOOD
Model KVWB606HBS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/22/2021
Last trip suspected issue to be a faulty ui board, replaced ui, issue still present. New ui board was defective ordering all possibilities to resolve issues; capacitor, led driver/transformer, control board, and ui. Didnt collect p&l since issue hasnt been resolved. Scheduled for soonest availability.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/22/2021
Our customer is having problems with the back two knobs becoming hot when they cook. They are also concerned about scratches that have developed, they are also concerned about a chemical smell that happens at times when they cook and they are concerned about how the cooktop is installed because they had a relative instal it I tested all the burners and they are functioning as designed. I turned all burners up to high and waited for about 5 minutes, they were not warm to the touch. I had our customer feel the knobs. We went over the owners manual section on surface heat in troubleshooting section on page 13. We also went over the cookware section on page 9. It appears our customer is using proper cookware and it does not look like any would have been touching the knobsThey informed me that they never revived a owners manual from Fergusons. I emailed them a copy. We also went over proper cleaning procedures to prevent scratches on page 11 and introduced them to afresh. Our customer was already aware of the 30 Day cosmetic warranty. I could not smell any chemical smell. Our customer happened to smell it during my testing but I could not smell anything. I have a bad sense of smell though. The installation done by the relative looks good. Her concern was that there are gaps in the corners. I explained that many installers use a foamed tape to cushion the unit but that I think it better to not use this for future servicing possibilities. The foam melts over time and increases the chance of a broken cooktop when it needs t be removed for servicing. I informed our customer that I would contact a Senior Technician at Whirlpool to document her concerns and to see if there are any unpublished service pointers that could. I spoke with Austin, Senior Technician at Whirlpool and went over our customers concerns and documented our SR#7731813308. I called our customer back and went over our discussion. I have referred her back to Jenn Air for any further concerns.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IM00
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/22/2021
Checked double wall oven, issue is none of the elements are activating when powered on consumer side and through component activation in diagnostics. Called WP tech line and spoke to Ed, check relay activation at K3 if we have 120v we have bad relay on lower appliance manager. TOD jumper for harness if not receiving 120v at K3. Jumper is OOS and will need to be scheduled when available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/22/2021
Issue was console housing on UI was peeling up from factory. Replaced console to resolve issue. Other complaint which was new than described on ticket was dishes were not dry after cycle. Connection to fan was good. Had seen on another call door switch was stuck open and when I released it worked as designed and resolved issue. Same instance here. Door switch was stuck not allowing dishwasher to go into dry cycles. Performed diagnostic test cycle, all components working as designed. No other issues or error codes found. Dishwasher is now working as designed. Customer will call in through WP for separate issue if dishes still are not drying as they should.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Zachary
Job Details: 09/22/2021
Replaced faulty actuator, calibrated and tested. No other issues or error codes found. Washer is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near San Antonio, TX 78233
Zachary
Job Details: 09/22/2021
Checked refrigerator, issue is freezer not cooling properly. Pulled evaporator cover off and fan working great. Did not see a good frost pattern on evaporator. Checked compressor on backside and called DH to confirm. Weak compressor that is going out.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Live Oak, TX 78233
Zachary
Job Details: 09/22/2021
Replaced harness again with correct part. Tested all functions and range is now working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Skidmore, TX 78389
John L.
Job Details: 09/22/2021
Inspected unit, while inspecting unit for issues. Found orifice in front left burner too wide and allowing for too much gas to pass through. Will need to replace this orifice with the correct size to minimize gas flow. Also found unit has issues igniting, issues stem from. Advise customer to try their best to clean the caps so that igniters can create spark. Will order and replace caps and Morphis to resolve issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Goliad, TX 77963
Michael
Job Details: 09/22/2021
I called and spoke with Dana and asked what we were coming out for. She said we were coming out to get pictures of the rust on the doors, advised we already had pictures, said she was told we didnt have them. I advised her there was no need for me to come out, pictures are on file and need to be sent to whirlpool. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Victoria, TX 77904
Michael
Job Details: 09/22/2021
The damper motor is making a loud noise again. Ordered the part and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Corpus Christi, TX 78415
Adam
Job Details: 09/22/2021
Customer states unit seems to just not wash. Inspection of unit shows error code for motor fault as well as actuator fault. But further inspection Shows after only a few minutes of testing gear case is extremely hot. Will need to replace gear case actuator capacitor cam belts and agitator to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC21CNEDS00
Near Beeville, TX 78102
Jim
Job Details: 09/22/2021
Install new wiring harness and cycle icemaker. Icemaker working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockport, TX 78382
John L.
Job Details: 09/22/2021
Installed icemaker, tested for all functions after installation. All functions for producing ice are working. Issue on this unit has been resolved.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 09/22/2021
Gasket shape didnt hold, reforming gasket and allowing to cool to verify gasket seals properly. Open inside door multiple times, seal no longer getting caught or bunched up. Issue has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 09/22/2021
Installed components,unit is functioning. Found now unit has issue with grid cutter, grid cutter now broken. Will need to replace .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Corpus Christi, TX 78414
Adam
Job Details: 09/22/2021
Installed icemaker issue resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Victoria, TX 77904
Michael
Job Details: 09/22/2021
Installed the support and motor. Warmed up some water, the appliance is no longer making the noise and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Victoria, TX 77905
Michael
Job Details: 09/22/2021
The customer said it wasnt making ice but now making ice after he replaced the filter, he said to go ahead and check it. There was ice in the bin, ran the ice maker twice, its rotating and calling for water, didnt see that the motor wheel was sticking. At this time the ice maker and appliance are working normal.
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Corpus Christi, TX 78415
John L.
Job Details: 09/22/2021
Inspected unit, put unit into diagnostics. Ran tests on components, found water valve slowly dispensing water into unit. Valve will need to be replaced to resolve this issue. Also found unit has sensor issue with recirculating pump, as unit times out during ice production. Will need to replace recirculating pump to resolve this issue. Verified unit does produce ice.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Runge, TX 78151
Jim
Job Details: 09/22/2021
Install gearcase, splutch kit, hub, and belt. Recalibrate washer and test. Washer working as designed.
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Corpus Christi, TX 78415
John L.
Job Details: 09/22/2021
Inspected unit, put unit into diagnostics. Ran tests on components, found water valve slowly dispensing water into unit. Valve will need to be replaced to resolve this issue. Also found unit has sensor issue with recirculating pump, as unit times out during ice production. Will need to replace recirculating pump to resolve this issue. Verified unit does produce ice.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2021
Last trip found the unit top needed to be rebuilt/adjusted due to multiple issue with multiple failing parts. Replaced the orifice holders, center burner manifold, and all screws for the burner heads. Now after installation all burners are having an orange flame, center back burner giving a whoosh noise, and front center isnt working at all. Ordering center orifice holder, center burner, regulator, and lp conversion kit
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP30MA-1SU
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Customer concerned with ice quality and bin fullness. Bumped up ice cube size to improve ice thickness. Lowered bin thermistor setting to keep ice from overflowing. Customer will monitor ice and let us know if issues returns.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Unit testing good. Both cooling fans are working well. No error codes. No issue at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS
Near San Antonio, TX 78255
Sebastian
Job Details: 09/22/2021
Found no error codes on the unit and everything working as it should do unit does have a heavy amount of suds in a customers using liquid soap explain to them that the amount of surgeon there could be tricking the dishwasher into thinking its not empty when it is leaving the suds to pop in reform water at the bottom of the song the drain pump is working as it should and everything on the unit appears to be working to spec instructed customer to try switching to pods that do not use rinse aid and gave instructions on the use of rinse aid and the amount that should be dispensed within a 2 to 3 month period.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/22/2021
Found the tubing in the black to be clogged on both sections remove tubing cleared unit verified on the inside that leak is clear remove water from the inside of the cabinet unit is draining as it should explain to customer problem reoccurs that we may have to apply a special kit to fully resolve issue being that the union is 10 years old and has just barely made its first clog customer is likely good to go charge for service be and labor 226.24
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78255
Sebastian
Job Details: 09/22/2021
The mastic on the back of the unit where I think it might be making a noise customer explained me that unit hasnt been making noise place mastic anyway to ensure that future problems dont reoccur.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78254
Sebastian
Job Details: 09/22/2021
Replace the control resolve the issue of the light problem unit is now working as it should
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78255
Sebastian
Job Details: 09/22/2021
Found that the sensor is non-operational it is reading like it is full in diagnostics when it is not water sensor always reads that reservoir is full whether it is or isnt for water valve appears to be working the pump seems to be pumping as well although the sensor is part of the pump the pump must be changed due to the sensor error auxiliary pump seems to be working as it should all thermostat show to be working via diagnostics. Scheduling customer or late October as they are going out of town.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Issue unit had cooling turned off. Ordering a new UI to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/22/2021
Unit not in warranty. Customer will call if they want ITo continue further
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near San Antonio, TX 78230
Jim G.
Job Details: 09/22/2021
dispenser is visibly damaged and actuator may be at fault as well as control.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near San Antonio, TX 78202
Jesus C.
Job Details: 09/22/2021
Installed new igniter. Will return second igniter. Found valve is now bad. Replaced valve. Bake is now working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near San Antonio, TX 78222
Chris S.
Job Details: 09/22/2021
Customer stated washer drum fell. Bushings were holding suspension rods up replace bushings just a unit of them working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS02
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/22/2021
Our customer has no ice production. The water pressure is really on the water dispense. There is not water pressure regulator in this unit. It is going straight line from the home into the main water valve. The water dispense is at about 7 ounces with filter in and 9 ounces with filter out. The temperatures in both sections are good and there is good air flow. On test 17 I found that the ice maker tray thermistor is open. The ice maker will need to be replaced. On test 97 the water is not filling into the ice tray. You can hear the water valve dispensing. Running tests from the control for the valve I was led to test 66 Fill tube heater status. This unit will need a new fill tube heater.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 09/22/2021
Andy SR# 7731810554
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78223
Chris S.
Job Details: 09/22/2021
Customer thought that indoor ice bin had an arm and it told them they dont come with they only the ones in the freezer does customer does not need service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/22/2021
Installed new yoke and auger. No further issues. Job complete.
We serviced a
SAMSUNG RANGE
Model NX58F5500SS/AA
Near San Antonio, TX 78223
Chris S.
Job Details: 09/22/2021
Customer stated that they got 8E 27 error code. Found issue to be oven sensor. Ordering part to fix this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Shawn W.
Job Details: 09/22/2021
Our customer is still having problems with the ice maker. It made the one sheet of ice but since then it has not produced ice. They have replaced the clone water filter with an official Everydrop. The connection in the water filter housing has a rust color at the connection. The ice level sensor is working test 15. The ice box fan is working test 36. On test 56 I received error code E2 for motor lost position. On test 57 for ice maker harvest it is harvesting and it did not drop a sheet of ice. It but it sounded very labored. I spoke with Senior Technician Andy at Whirlpool and reviewed my findings. He directed me to change out the Ice Maker.SR# 7731809654. I installed a new ice maker from my truck stock WPW10764668. I ran test 57 for ice maker harvest to check and test 45 for fill. Unit is now functioning as designed.; used 1 W10764668 from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
Chris S.
Job Details: 09/22/2021
Customer stated the washer was not washing clothes right that it should be shifter due to service partner and got a motor fault error code. Going to order shifter and motor to fix issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78223
Chris S.
Job Details: 09/22/2021
Replaced control board tested unit everything working properly properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near San Antonio, TX 78221
Chris S.
Job Details: 09/22/2021
Went to replace parts found the inner bracket was corroded and not holding the switch for the water dispenser need to order bracket to fix issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78212
Chris S.
Job Details: 09/22/2021
Customer stated that ice we can dispense found ice bin to be faulty and the cause of the issue. Ordering ice container
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Shavano Park, TX 78231
Jim G.
Job Details: 09/22/2021
Unit has error code F9E1 which indicates a long drain however the unit does successfully drain the unit. Techline confirmed a faulty control and motor assembly Steve SR # 7731808946. How we it appears that the issue was a fault control board and a faulty sump pump. ; schdld next appmnt for 10/8 FRI !
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details: 09/22/2021
Customer stated the oven wasnt working right and buttons. Found it should be control board. Ordering part.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS06
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/22/2021
All burners are working as designed except the center burner. The flame is uneven from deteriorated burner, the burner needs to be replaced. Part ordered.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 09/22/2021
Replaced water level sensor. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78232
Jim G.
Job Details: 09/22/2021
Found no issues. Ran recalibration cycle. No signs to malfunction.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/22/2021
Replaced console for speaker issue. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAH0
Near San Antonio, TX 78254
Sebastian
Job Details: 09/22/2021
Unit was showing several era codes one being no heating one being motor not responding third one being a console to control Error codeWas able to put unit in test cycle verified that pump is not functioning as it should it is getting power but not running just sitting there and clicking .Was able to run heating circuit heater does work as it should unit is on a 15 amp breaker was not able to pop the circuit being that the pump is failing is very likely that this is causing an intermittent issue ordering motor along with control And UI.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/22/2021
Our customers middle burner is fine, she was having problems with the four other burners. I tested all burners and they are operating as designed. The spark module and all 5 electrodes are working. She told me that 45 % of the time they try and light them they do not light. They lighted 100% of the time when I tested. This is a new construction area and it is possible the gas has been turned off intermittently for construction reasons. Our customer showed me a video and it was apparent to me that the cap burner was not centered. They ignited it with a lighter and it flumes up which is indicative oof a cap not placed correctly on the burner. I went over this with our customer. I called Whirlpool Tech Line and spoke with Sterling. Because it is new construction area there could be an impedance in the natural gas lines at times. SR# 7731813906. I called our customer to inform her of the Senior Technicians assessment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near San Antonio, TX 78251
Sebastian
Job Details: 09/22/2021
Melted out ice clear tube, unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78253
Sebastian
Job Details: 09/22/2021
Replace the evaporator fan on the unit evaporator did show frost pattern showed evidence of the evaporator fan not working replaced parts good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/22/2021
Tested unit. Ice maker not running harvest. Repalced ice maker. No further issues. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCG30MA1SU
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2021
Last visit found a faulty timer in the unit causing it to not to cycle properly. Installed the new timer to fix the problem. No further issues at this point. Advised customer of 24-48 hr cool down period
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2021
Upon inspection found a faulty ice maker, have the ice maker in hand but need the wiring harness, shut off arm, and bracket to fully resolve the issue.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near San Antonio, TX 78228
Sebastian
Job Details: 09/22/2021
Replace the faulty heater that was causing the leak hand tightened the plastic nut and gave a slight turn as her instruction sheet checked unit for leaks good to go
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78201
Sebastian
Job Details: 09/22/2021
Replaced the damaged hose unit good to go.
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near San Antonio, TX 78209
Chris S.
Job Details: 09/21/2021
Customer stated that washer was not dispensing detergent. Found issue to be detergent motor and detergent sensor.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 09/21/2021
Customer stated that washer lid is cracked. Ordering lid assembly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Jim G.
Job Details: 09/21/2021
I verified a service pointer on the matter. Ordering kit.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/21/2021
I verified a faulty gearcase. Also washplate is seized.
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL30IGX
Near Terrell Hills, TX 78209
Chris S.
Job Details: 09/21/2021
Upon arrival customer stated they do not need service everything working properly.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/21/2021
I verified a clogged drain pump and was able to correct that issue however the door seal needs to be replaced and a cleaning is also in order.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS-6
Near Converse, TX 78109
Chris S.
Job Details: 09/21/2021
Customer stated that light will turn on found issue to be bulb and control board replaced bulb and control board tester unit everything working properly. yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Converse, TX 78109
Chris S.
Job Details: 09/21/2021
Customer stated that my fridge raider was making a loud rattling noise found it should be screw on compressor was not tightened try to tighten it and screw is stripped need to order screw to fix the issue.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Selma, TX 78154
Chris S.
Job Details: 09/21/2021
Replaced drum tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Universal City, TX 78148
Chris S.
Job Details: 09/21/2021
Summer stated that dryer doesnt dry every time that it should be in control board. Part is out of stock;
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near San Antonio, TX 78213
Sebastian
Job Details: 09/21/2021
Attempted to apply gaskets according to picture that I was provided could not make the gaskets work without an obvious gap in the door wouldve made the situation worse ultimately had to pull off gaskets call tech line and explain that this did not work they explained to me that I was supposed to receive a long instruction sheet that supposed to tell me exactly where to place those gaskets I did not receive nor was I told about such a thing reorder and gaskets tech line says theyre going to reach back out to me after talking to engineering.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Kerrville, TX 78028
Colton B.
Job Details: 09/21/2021
Customer complaint is leaking washer. Crack on dispenser. Ordering new valve with dispenser to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Comfort, TX 78013
Colton B.
Job Details: 09/21/2021
Issue is water level concerns and odor. Checked water level, that checked good. Could not find source of odor. Both tubs and dispenser looked good and clean.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Comfort, TX 78013
Colton B.
Job Details: 09/21/2021
Issue is no ice production. Finding issue to be a partially frozen fill tube causing ice maker arm to get stuck. Defrosted fill tube and ice maker, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78227
Sebastian
Job Details: 09/21/2021
Found that the ice container mustve been just jammed auger motor works as should icemaker making ice. Instructed customer that the ice in the bin will eventually solidify if they dont hog out the ice every now and then to keep the ice broken up. Customer instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/21/2021
The mullion is fine now. Our customer snapped it back in. I checked it out it is fine now. Our customer currently does not have a filter in and has misplaced or did not receive a bypass plug for the water filter housing. I provided the part number 12664501SP for the bypass and a picture of the proper filter for the unit. This unit will be fully functional once a bypass or proper filter is installed. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near San Antonio, TX 78250
Sebastian
Job Details: 09/21/2021
Found that the refrigerator section evaporator was completely frozen over. Melted out ice took quite a bit of time replaced fan which also had both thermostats on a customer to monitor unit has two year Warranty through builder program customer had receipt customer works for the factory builders store.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS
Near Boerne, TX 78006
Colton B.
Job Details: 09/21/2021
Vent motor tested good. Unit is completely missing left side light. Ordering light and returning.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/21/2021
Customer complaint is that the unit takes too long to dry and when and since dry the unit Clarksdale not giving them enough time to dry the clothes verify no error codes on the unit and everything is working appropriately customer very adamant about there being an issue with the dryer call tech line to run back over everything with tech line as well could confirm that there are no issues with the unit explain to customer about loading instructions and making sure filters are absolutely clear before every load customer to record any error codes your phone is generated did not pull any up on the control
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/21/2021
Called customer ahead, talked to me for about 15 minutes on the way about prior tech unable to get the job done and closing out ticket. Been ongoing since March. Can see why tech wanted builder or installer to remove pro style gas cooktop from cabinet for fix. Arrived and customer has removed cook top from cabinet. Issue is knob for CF (center front) burner is bent to the right and customer says when turned on gas disperses like jet. Talked with DH to make sure and order any potential parts to complete the job on return. Ordering parts as follows to ensure complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Zachary
Job Details: 09/21/2021
Checked refrigerator, found evaporator fan not working and ice accumulation all throughout freezer and blocking vent to refrigerator so it cannot cool. Replaced fan motor and thawed out all ice. Found liner separated a little that could be cause of some warm air coming in causing ice issue. Put sealant on that. Refrigerator is now working as designed, no other issues or errors found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78258
Zachary
Job Details: 09/21/2021
Unit is in warranty, check entitlements. Checked refrigerator, issue is ice isnt dispensing. Took ice bin out and tested auger, was good. Checked to make sure gear on ice bin wasnt stripped. Found ice accumulation beneath bin and cleared all ice. Problem was bin not seating properly and auger could not seat properly and do its job. Tested ice dispenser and it is now working properly. Found no other issues or error codes. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78259
Zachary
Job Details: 09/21/2021
Checked double oven, issue is time is switch from military back to standard randomly and oven turned itself back on. Per Technical Service Pointer #: W11437808 Action Required: Mandatory Release Date: March 2020. And talking to tech line in prior experience August of this year software update fixes all issues. Assisted customer in setting up app and connecting both to WiFi. Successful connection. Customer is going to wait a few weeks for updates to process and if there are still any issues she will call it back into WP. I would order both ACU and UI if anything is still having issues.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78259
Zachary
Job Details: 09/21/2021
Called ahead and left voicemail. Arrived at entrance of gated community, called to get access code. Customer answered and said they have already bought a new washer since our wait was so long to come out. Said to go ahead and close out ticket since old one was OOW anyways.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Zachary
Job Details: 09/21/2021
Called ahead, customer is apartment maintenance crew. Said someone came out yesterday and already fixed the dryer. Had an issue with wiring on hook up. Said we can close ticket out.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78239
Zachary
Job Details: 09/21/2021
Checked washer, issue was customer could only get washer to work on quick cycle and not dispensing softener. When washer powers up it gives a reminder to clean washer with Affresh and will only go away if you panel knob to a new cycle. Then you may select whatever cycle is desired. Checked found no error codes. Ran diagnostic cycle no issues or error codes again. Calibrated back to factory setting. Fulfilled customer install and instruct. Taught customer about settings including softener and proper prewash procedure ex soap, loading etc. Customer is much more confident in washers ability. Washer is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Antonio, TX 78216
Shawn W.
Job Details: 09/21/2021
I replaced the thermistor, control and diffuser. Unit is now fully functional.
We serviced a
MAYTAG REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/21/2021
Our customer has been having a problem with the ice not dispensing. I found the ice molted up in chains in the ice bin. I test the dispense and the auger motor was working but all the ice got jammed up from the chained ice. I cleaned out the chute and bin. I went into diagnostics to isolate the ice door motor and clear the jam. Both the motors are needed. I found that our customer has not changed out the water filter for quite awhile. The water dispensed considerably better once removed. I provided guidance for our customer to secure a replacement water filter. This unit points out in the owners manual that the ice does not for well with softened water. I explained to our customer that even though she has a water softener that the filter will need to be changed out every 6 months. I spoke with Anthony, Senior Technician at Whirlpool. He agreed that there was no need to change out the motors. Remove water filter and have customer monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/21/2021
Our customer has no ice production. I found that the ice box fan is barely running. On service test 56 I retrieved error code E2 motor lost position. On test 57 the ice maker did not harvest. This unit will need a new ice maker and ice box fan. Ordering control as contingency. Check voltage from control to ice maker and ice box fan. If not to specifications change out control.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/21/2021
I replaced the caps with the re-engineered parts. I tested unit and there is still a problem with the front left burner. I called Whirlpool Tech Line once again and spoke with Rich and we reviewed all the components changed out and he acknowledged that they are having a collective problem with the left front burner. He added the updated cap replacement to the product report (PR). He submitted a PR with Whirlpool Engineering. SR# 7721018314 I called our customer and left a detailed message on the PR process with Whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 09/21/2021
I replaced all parts. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Helotes, TX 78023
Colton B.
Job Details: 09/21/2021
Issue was oven taking a while to get to correct temp. Finding issue might be a faulty control board. Ordering new control to resolve issue. Will call customer when parts come in. Updated purchase dat to match closing documents.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Colton B.
Job Details: 09/21/2021
Issue was no ice production. Found E2 error code on ice maker. IM would not harvest, unit needs new icemaker. Icemaker prescreened was not the right part # for unit. Reordering ice maker to resolve issue, customer also wants a new door shelf as well. Will call customer when parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78253
Colton B.
Job Details: 09/21/2021
Issue was a no cool refrigerator. Found cooling turned off and door handle coming off. Ordering new UI because customer did not turn cooling off herself. Also ordering a new screw to secure door handle to resolve issue. Ill call customer when parts come in.
We serviced a
AMANA RANGE
Model AER6303MFB
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/21/2021
Customer complaint is that unit will not boil water and that oven not reaching temp. Tested unit. Oven set for 300. Staying at 285. Recalibrate oven and raise temp. Tested stove top. Using large burner and large pot. Water boiling within 10 minutes. Customer stated that they have issues with a certain pot not boiling. Advised customer issue is with cookware. No issues with unit. Customer became upset. I left the house. Customer called me a shit bag and attempted to get in my personal space. Documented issue with whirlpool. Sr 7731621516.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/21/2021
Installed new UI. UI is responding. No issues cooling. Job complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/21/2021
Customer complaint is stove top gets hot when using oven. Called techline. No issues. Performed customer instruct on proper use and care procedures. Job complete. Sr 7731798240
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/21/2021
Installed new hose. Tested unit. Fills and starts wash. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/21/2021
Tested unit. No cool in fresh food or freezer. Freezer evap has restriction. Fresh food evap has ice buildup. Will need to install drain pan kit for fresh food issues. Will need to install new dye drier to clear restriction. Ordering new pan kit and drier.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/21/2021
Drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/21/2021
Customer needs to be rescheduled. ; schdld next appmnt for 9/23 THU !