Near Odem, TX 78370
John L.
Job Details: 01/07/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, found issue to be with power to unit. No voltage from one leg, tried resetting breaker but still getting no voltage from leg. Issue with home wiring or breaker."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Customer complaint was unit would not heat last visit tech line diagnose bad micro switch this visit called tech line again they suggested replacing magnetron. Ordering new magnetron to resolve issue.; ordrng 1 8206232A (lamp 40 watt) and 1 WPW10693025 (magnetron)
Near Portland, TX 78374
John L.
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW8040DW4 "F8E1 long fill, F3E2 inlet temperature. Ran manual test on valves, hot and cold valves do not function. Replaced valve with truck stock. Issue resolved.; used 1 W11220230 (VALVE) from stock"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JS48SEDUDW12 "The customer said it’s still leaking when the water dispenser is used. Removed the kick plate and checked the that was done previously, no leaks. The leak is coming from a different hose on the far left side, which has been chewed on by a mouse. Advised the customer there was no more I could do for this, would need to have someone move it out and leaned back where it could be worked on, no charge."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER MAYTAG MVWC565FW1 "Installed part ordered, the appliance powered on, calibrated and heard the the wash plate slipping. Removed the wash plate and hub, hub was stripped, replaced with one I had in truck stock, W10528947. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW0 "Installed parts ordered,calibrated and performed a diagnostics test, completed with no error codes, appliance is working normal"
Near San Antonio, TX 78258
L
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW4 Issue is washer leaking found faulty water valve ordering new part ; ordrng 1 W10758828 (valve)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed part ordered, the control was good, ran a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW0 Installedcomponents calibrated units ran verification cycle issues resolved.
Near Robstown, TX 78380
Adam
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW4616FW2 Install component calibrated unit ran verification issue resolved.
Near Rockport, TX 78382
John L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed components, tested after installation. No leak, issue resolved"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4815EW1 "The dryer powers on and then shuts off, it’s getting hot but doesn’t stay on, sounds like the motor is dragging and making a humming noise. Ordered parts to resolve issue.; ordrng 1 279816 (thermal cut off hi) and 1 279827 (motor!dryer) and 1 WP3977767 (thrmst-fix)"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Checked pressure on unit, received-20 low side and 50 on high. Inspected unit evaporator and rear for any signs of dye. No dye present on any welds or on evap or condenser. Called Techline spoke with Dave explained findings, Techline has determined that unit is unrepairable. Received file #7726821624"
Near Ingleside, TX 78362
John L.
Job Details: 01/07/2020
WASHER MAYTAG MHW6630HC0 "F8E1 valve failure, F5E2 lock failure. Ran test on ; ordrng 1 W10804741 (latch)"
Near Robstown, TX 78380
Adam
Job Details: 01/07/2020
MICROWAVE KITCHENAID KOCE500ESS06 Inspection of unit gave error code F9E0. Physical inspection shows wires are correct but cycling of the breaker has resolve this issue. Issue resolved
Near Tivoli, TX 77990
Michael
Job Details: 01/07/2020
WASHER WHIRLPOOL MHW6000XG2 "Found error code F6E1, cleared error code and put into diagnostics. The test wouldn’t activate, took top panel off and checked connections, all checks out, powered off and powered back on, gave same error code. Gave a quote for SC-parts -labor. The customer decided not to go through with it and paid for SC FEE"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Inspection of unit shows both right hand and left hand rails For left-hand pantry drawer not closing as they should. Replace door and rails to resolve issue. Have not scheduled return appointment due to no ETA on door. Advise customer when company has component in hand they would reach out and schedule return appointment. But if for some reason component was shipped directly to customer that she would have to contact Appliance care to schedule return appointment for installation left customer with all pertinent contact information.; ordrng 1 W10718057 (adapter) and 1 W10718058 (adapter) and 1 W10733259 (dor-fip ss)
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW85HEFW Inspection of unit shows no error code. But in the process of removing lid for unit It is apparent that a rodent/rodents are nesting inside unit. Advise customer that a rodent or infestation problem that causes damage to the unit is automatically void whirlpool will not pay to have the unit repaired fixed or replaced. Issue resolved
Near Radford, VA 24141
Uriah B.
Job Details: 01/07/2020
DISHWASHER MAYTAG MDB8989SHZ0 Replaced control and float switch. All checks ok at this time.
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/07/2020
WASHER WHIR WED8000DW3 "Replaced terminal block, blower wheel, motor. Still slight sound to the motor. Unsure at this time what is causing it. Cx to observe."
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Mullion had dislodged from mount. Reattached to mount. Door closes well now. All chekok.
Near Elliston, VA 24087
Uriah B.
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 Cx wanted to speak with husband before spending money to diagnose.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/07/2020
KITCHEN KITCHENAID KDPE334GPS0 "Replaced control, replaced float switch. Ran auto test cycle. All checks ok."
Near Radford, VA 24141
Uriah B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replacement thermistor not reading properly. Replaced thermistor with different thermistor. W10316760; used 1 W10316760 (THERMISTOR) from stock
Near Wytheville, VA 24382
Uriah B.
Job Details: 01/07/2020
M/W OTR UNKNOWN UMV1160CB6 "Bulb is always on and socket got fried a bit. Needs control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11106356 (cntrl-elec)"
Near Little Rock, AR 72204
Justin
Job Details: 01/07/2020
N/A N/A WED5300SQ0 "Unit is not coming on, got good power coming from wall outlet. Found bad thermal fuse, replaced with truck stock and tested to complete. ; used 1 WP3392519 (FUSE) from stock"
Near Little Rock, AR 72212
Justin
Job Details: 01/07/2020
WASHER MAYTAG MVWC465HW2 "F8E1 stored in unit, replaced bad water valve with truck stock W11210459. Ran unit through diagnostics, customer stated hot water was coming out very slow which would cause the washer to no go into a spin. Ran unit and test passed, no new codes popped up after changing out part. ; used 1 W11210459 (VALVE) from stock"
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/07/2020
SXS 25'&#03 WHIRLPOOL WRS555SIHZ00 Liner cracked in two places. See pictures. Cx also noted that the water is slow. Advised to check filter as the valve is working. 8212572. Liner sheet. SR7726819931Please allow tech to see repair part before going to job. Cx will need to be notified about how we are proceeding. ; ordrng 1 8212572 (repair kit)
Near Little Rock, AR 72211
Justin
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Called customer, she stated she does not need service. Call canceled."
Near Little Rock, AR 72207
Justin
Job Details: 01/07/2020
DRYER MAYTAG MEDX655DW1 "Unit not heating, element was not engaging. Changed out thermostat fix with heating element. Unit is working correctly. ; used 1 279838 (ELEMENT), and 1 WP3977767 (THERMOSTAT FIX ) from stock"
Near Little Rock, AR 72207
Justin
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Customer is going to call extending warranty company and get the call dispatched back to us with the correct information so we don’t have to charge her service call
Near North Little Rock, AR 72116
Justin
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 "Left side door by hinge is broken and will need to be replaced, will order hinge, lid and bearing for left side. Ran diagnostics found F7E9, ran calibration and diagnostics again fault did not come back. ; ordrng 1 W11168238 (bearing) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge)"
Near Little Rock, AR 72212
Justin
Job Details: 01/07/2020
ICEMAKER WHIRLPOOL KUIX535HPA00 Unit is cutting power off to unit due to the 1901A pump not working. Did this for automatic testing and during the regular ice making cycle. Unit still needs a filter for unit. ; ordrng 1 1901A (pump)
Near Bryant, AR 72022
Doug M.
Job Details: 01/07/2020
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for not drying, preformed service diagnostics found no error codes, found customer not using rinse aid, found hot water not hot enough to activate detergent,explained to customer to use rinse aid and to turn up hot water for better dry results,also explained to customer not rinse dishes before loading for better clean results,verified normal operation unit checks ok"
Near Little Rock, AR 72204
Justin
Job Details: 01/07/2020
WASHER WHIRLPOOL MVWC565FW1 "Control is shorting out, wall outlet is showing good. Will need to order new control board. Washer was delivered on the 22 of December 2018 is just out of warranty. Customer is calling Whirlpool to see if they will cover part. ; ordrng 1 W11162438 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HW0 "Installed acu board per f6e2 error code, tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Inspected unit for not cooling found ,refrigerator temps average 48-50 degrees, freezer temps 3 , found damper door not opening to allow air flow from freezer , diagnosed to need damper control and jazz board ; ordrng 1 WPW10594330 (control)"
Near Benton, AR 72019
Doug M.
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW6620HC0 Customer needed to be rescheduled to Friday; schdld next appmnt for 1/10 FRI !
Near Little Rock, AR 72206
Doug M.
Job Details: 01/07/2020
LAUNDRY AMANA NTW4516FW1 "Replaced capacitor due to short, tested unit found basket would not turn performed service diagnostics found f7e6 error code motor control system fault checked connections at j2 connector checked ok found shorted motor circuit on main control board diagnosed to need main control ; ordrng 1 W11124710 (cntrl-elec)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 01/06/2020
COOKTOP GAS WHIRLPOOL WCG51US0DS00 Issue is the right rear burner is not releasing gas to ignite. Ordering parts to resolve issue. ; ordrng 1 W10566289 (tubing-gas) and 1 W10597159 (holder-orf) and 1 W11256503 (valve-gas)
Near San Antonio, TX 78223
S. L.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE320M0ES2 Goods date 6/14/19 found no power from control to oven elements needs new control rescheduling 1/9; ordrng 1 W11122560 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 01/06/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Found FC evaporator iced over ice box fan loud followed steps in service pointer W11033419D found wrong version of control installed ordering revised control new fan motor for ice box and thermistor for evaporator. Rescheduling Monday Jan 13; ordrng 1 W10685479 (fan) and 1 W11204566 (HARNESS) and 1 W11333076 (CONTROL)
Near Floresville, TX 78114
S. L.
Job Details: 01/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 After installation of control and console received error code for fan and UI called tech line sr 7726582226 after running additional diagnostics amd since harness checked good was told to replace cooling fan. Even though console harness tested good will replace this as well since error code for Ui May correlate with this rescheduling last call January 13.; ordrng 1 W11233570 (HARNESS) and 1 W11248652 (BLOWER )
Near Boerne, TX 78006
Douglas H.
Job Details: 01/06/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Customer stated unit stopped working after cleaning unit. Ran diagnostics testing to find RECIRC pump to be out. Ordering pump to resolve the issue. All other functions working properly. ; ordrng 1 W11325175 (RECIRC PUMP )
Near San Antonio, TX 78260
Jim G.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker at no charge. Issue resolved. Tested properly.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8000DW5 customer stated that the unit is not performing during some cycle selections. Ran diagnostics and revealed error codes F0E4 F8E1 F9E2 F3E2. Replaced with a new water inlet valve to resolve issues. Unit testing good now with no further issues.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
RANGE JENNAIR JED8430ADB 71001304 blower motor and fan switch WP74009254 are the part numbers required to fix unit. Blower Has been discontinued. Job marked as complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 01/06/2020
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Swapped out interlock set along with fuse to restore power and function to unit. Unit tested good now with no further issues.
Near La Vernia, TX 78121
S. L.
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWB765FW3 "Found noise coming from gear case, ordered new gear case assembly rescheduling 1/13,; ordrng 1 W11393685 (GEARCASE )"
Near San Antonio, TX 78223
S. L.
Job Details: 01/06/2020
WASHER MAYTAG MVWC465HW2 "Found pre existing floor damage took pictures ran unit found no leaks but found water marks at valve area removed console found valve solenoid leaking replaced valve with truck stock tested unit all operations normal in machine. Did find slow drain from home, corrected drain line install and tested found drainage to sewer is very slow advised customer to have plumber inspect plumbing to prevent it backing up in future. No email provided.; used 1 W11210459 (VALVE) from stock"
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked the temperatures and found that the freezer was at 0 degrees F and that the fresh food section was at 37 degrees F. Found that the water dispenser would only dispense 3 ounces of water in 5 seconds. Needs to dispense about 9 ounces in 5 seconds for optimal ice production. Found that the ice was not clean and clumped up in the bottom. Found Ice build up underneath preventing the dispensing arm from turning. Cleaned out ice and checked connection between mounting plate and dispenser and connection is good and it turns. I informed the client that the water pressure needs to be between 30 to 120 psi. I brought the refrigerator down on its wheels, we turned the water fully on. Client explained that the water pressure had supposedly been increased recently. He had the water outlet valve not fully turned on. I told him to monitor and let us know if he had any further issues. Fully operational. Job complete."
Near San Antonio, TX 78227
Richard G.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Unit is still not cooling. Unit is in an RV and cannot be completely tested out while it is installed. Entered diagnostics and all steps are passing. Removed cover from evaporator, it was completely dry with no frosting over. It starts to frost over but does not go past the evaporator fins. Called Techline, spoke with TJ, sounds like a sealed system issue. Says there may be a leak or may need to be recharged due to not being charged completely at the manufacturer. Says to have sealed system technician come out and order a new compressor.SR#7726798216; ordrng 1 W10507884 (compressor) and 1 WPW10346415 (condenser)"
Near Elmendorf, TX 78112
S. L.
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DW1 Called customer he stated he was able to fix unit himself and no longer wants service.
Near Floresville, TX 78114
S. L.
Job Details: 01/06/2020
WASHER AMANA NTW4516FW3 Removed console replaced control calibrated tested all operations normal.
Near Castroville, TX 78009
Justin
Job Details: 01/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Screen is showing black and then the gray screen. Unplugged unit and tested to complete. Will need to order console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Ui)
Near San Antonio, TX 78212
Ivan B.
Job Details: 01/06/2020
DRYER MAYTAG MEDB835DW4 Checked dryer all components tested fine. Unit is missing a leveling foot and is off balance. Noise is being caused by the unit jostling up and down on the pallet which it sits. Ordered replacement. ; ordrng 1 W10610886 (DRIVE BELT) and 4 WPL49621 (DRYER FOOT)s
Near San Antonio, TX 78245
Richard G.
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW6620HC0 "Issue unrelated to previous issue. Customer states that the unit stops at 45 minutes and does not proceed. Also states it will go into spin cycle then stop in the middle and not proceed. Also states that when she holds down the start button, she’ll get the 3,2,1 countdown but the unit won’t start. Entered diagnostics and found no error codes. Ran unit through automatic test and all steps passed, however, at the end of the test, the unit shut off. Entered manual test, and unit shut off during first test. Ordering control and ACU; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Near San Antonio, TX 78259
L
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue is ice dispensing by it self. Called technical line Sr 7726783692 and explained what was going on. They recommend to replace control. Replacing auge motor as well. Costumer will call later to schedule an appointment since she has to look at her work schedule. ; ordrng 1 W11117906 (motor) and 1 W11169239 (cntrl-elec) and 1 W11231385
Near San Antonio, TX 78227
Douglas H.
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Techline told last tech to replace compressor and Orion board together. Replaced both to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78209
Douglas H.
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stated unit walking around durning spin. Tested unit empty no issues. Put some weight in unit had a slight vibration found to be caused by unit slightly unlevel. Leveled unit to resolve the issue. Customer saw test cycle running in full spin speed and agreed that this is how it should be. No further issues at this point yes to survey and leave behind.
Near San Antonio, TX 78253
Christian G.
Job Details: 01/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: oven not operating and displaying F8E1 error code, verified through diagnostics screen. Voltage tests good. Fan did not operate during cooking cycles or through component activation in diagnostics. Also found F6E4, ordering parts.; ordrng 1 W11248652 (blower) and 1 W11261167 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5700XW3 Last tech found faulty control and wire harness. Replaced both to resolve the issues. Calibrated unit. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5620HW1 "Called techline spoke to Mark. SR7726803994 Based on power check, the unit is not receiving power from the home. Customer instruct to contact builder for electrical inspection. Voltage is inconsistent. Registered at 3 volts upon first test. Unplugged unit and plugged it back in and unit testing at 240."
Near San Antonio, TX 78245
Christian G.
Job Details: 01/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Reschedule. Need control.; ordrng 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Spoke to customer, customer stated they won’t be home today. Rescheduling appointment for later day.; schdld next appmnt for 1/10 FRI !"
Near Rio Medina, TX 78066
Justin
Job Details: 01/06/2020
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Replaced control and bake element, testing unit to complete. Sensor that came in was wrong one, might need to order temp sensor WP74008369 if issue still remains the same. Unit tested complete top temperature was 375 at a 350 set point."
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/06/2020
COOKTOP GAS JENN-AIR JGC3536GS Cooktop is damaged. Ordering new cooktop to resolve the issues. Unit still under cosmetic warranty. ; ordrng 1 W11043522 (cooktop)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Recalibrated oven. Issue resolved. Survey prepped.
Near Castroville, TX 78009
Justin
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Replaced control and motor evaporator, evaporator motor still not coming on. Calling techline to document findings. Tested P8 pin 7 and 8 to find 0hms showing issues to be non repairable, calling techline again to document findings. Butch is assisting, documented issues and customer is aware of next steps."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer states the F8E0 error code would pop up during preheating. States the main issue is that the unit would turn on and start baking on it’s own. This has happened twice, she has since unplugged the unit. The first time, it started baking on a lasagna program, the second time the customer had someone staying at the home and said it started on it’s own while the guest was here. Entered diagnostics and found error codes F2E5 which I cannot find in the service manual, F8E0 upper cooling fan speed, and F6E4 UI/Appliance Manager state status mismatch. Ordering UI and Appliance Manager. Will install upper cooling fan when other parts arrive. Customer requests earliest appointment on Jan 20th.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Customer stated that the issue is that the water is not dispensing, or that it dispenses intermittently. There is a service pointer related to this issue. Found issue to be water pressure buildup in the filter not allowing the water valve to open. Unit testing good at this time with no further issues. Yes to survey."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/06/2020
RANGE AMANA AER6303MFS2 "Spoke to customer, customer stated she did not receive a call prior to appoint was not aware of tech coming out today. Customer stated she wouldn’t be able to make it back home today. Rescheduled for Wednesday the 8th.; schdld next appmnt for 1/8 WED !"
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 01/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last visit found broken oven door glass. This visit replaced with new glass to resolve issue. No further issues at this time.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer states she received an LF error during wash. Says the cold water was just trickling into the washer but the hot water would work fine. Currently has wet clothes in washer because the unit would not finish the cycle during spin. Entered diagnostics and found error code F3E2 inlet water temperature fault, F8E1 long fill, F0E3 overload. Changed inlet valve, moved wet clothes to dryer and ran unit through automatic test. All steps passed. Returned clothes to washer and ran manual spin cycle. Cycle stopped and shut machine off halfway through. Checked diagnostics and found error code F3E1 pressure system fault. Checked pressure tube going from control to tub, all good. Determined bad control.; ordrng 1 W11209420 (cntrl-elec)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/06/2020
WASHER MAYTAG MVWB725BW0 The device has a bad plain pump. Ordered part. Will return to repair. ; ordrng 1 WPW10409079 (pump-water)
Near San Antonio, TX 78245
Justin
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Milk inside freezer is not frozen, has setting at highest setting. Unit is making ice, spoke with DH and he suggested installing a drier to verify there is no leak. Ordering thermistor and control for unit as well. DH said to have a sealed system tech come back out. ; ordrng 1 W10384183 (thermistor) and 1 W10771114 (drier-tube) and 1 W11133692 (cntrl-elec)"
Near San Antonio, TX 78249
Ivan B.
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GW0 One of the leveling feet broken on the washer. Ordered replacement.; ordrng 4 W10687506 (FOOT)s
Near San Antonio, TX 78249
Ivan B.
Job Details: 01/06/2020
RANGE WHIRLPOOL GR448LXPQ2 All cooktop burners inop. Customer stated on a previous visit the cooktop and Burners were to be replaced but never were. Ordered replacement.; rqstng P&A on 2 8523698 (ELEMENT)s and 1 8523699 (ELEMENT) and 1 9758722 (COOKTOP ) and 2 9759351 (ELEMENT)s
Near San Antonio, TX 78259
Devon F.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE320M0ES2 "Customer complaint was unit oven light would not cut on tested voltage to light socket test pass, ordering new socket to resolve issue.; ordrng 1 W11281687 (sockt-lite)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/06/2020
OVEN ELECTRIC (D KITCHEN AID KODE300ESS01 Replaced thermal fuse. No error codes in diagnostic mode. Upper oven is functional but lower oven is not functional. I contacted techline and spoke to Andrew SR#. 7726799996 Replaced all parts. Issue resolved.; used 1 WPW10545291 (THERMAL FUSE) from stock
Near San Antonio, TX 78247
Devon F.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival unit is operating as designed reschedule when unit ice up again.; schdld next appmnt for 1/10 FRI !
Near San Antonio, TX 78252
Justin
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Customer said bottom self was not cooling like the top, checked fan all working correctly. Adjusted the temperature to a colder setting to see if that helps. Went over survey with customer and leave behind. No email to add."
Near La Vernia, TX 78121
S. L.
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DC4 "Customer provided DOP for 1/26/19 found failed,lid and hinges ordering all 3 rescheduling 1/15.; ordrng 1 W11256781 (LID) and 1 W11399226 (HINGE) and 1 W11401116 (HINGE)"
Near San Antonio, TX 78259
L
Job Details: 01/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS03 Issue is fan would not come on when trying to heat up food. Replace motor fan. Unit now heating up food. No other issues job complete.
Near San Antonio, TX 78253
Justin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW8500DC0 "Verified F5E3, found bad door latch. Replaced and tested to complete. Unit is good to go. Collected service, labor and parts."
Near San Antonio, TX 78245
Justin
Job Details: 01/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Replaced interlock but unit will still turn on and off while running a cycle. Need to order control board and main wire harness if control doesn’t fix issue. Voltage good at wall outlet, the only other thing would be if the wall outlet is faulty with a load. ; ordrng 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL )"
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/06/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Per notes this repair covered under aig warranty (CS # 16 SWPN11BC66AC-1). Last tech found faulty deli control and deli wire harness per techline. Upon arrival customer stated unit not cooling properly. Found that issue to be faulty EVAP motor. Ordered that motor from Ssb. Replaced all parts to resolve the issue. Unit performing as designed now. No further issues at this point. ; ordrng 1 W11087438 (motor-evap)
Near San Antonio, TX 78245
Christian G.
Job Details: 01/06/2020
DRYER MAYTAG MEDC465HW0 "Issue stated by customer: dryer making high pitched noise when clothes are running. Pulley replaced previously, found bad wheel and washer. Replaced with truck stock. ; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78210
Douglas H.
Job Details: 01/06/2020
OVEN ELECTRIC (D KITCHENAID KOSE500ESS02 Per Sb web this unit is still under warranty until 1/7/2020. Unit long preheat times and broiler not coming on. No error codes. Finding issue to be electronic control not sending voltage to element. Ordering electronic control to resolve the issue. Also ordering broil element just in case. ; ordrng 1 W10804429 (elmnt-brol) and 1 W11179310 (cntrl-elec)
Near Converse, TX 78109
Devon F.
Job Details: 01/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint was unit would not heat, called tech line they suggested replacing magnetron ordering new magnetron to resolve issue.; ordrng 1 WPW10693025 (magnetron)"
Near San Antonio, TX 78261
Devon F.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint was unit would get ice Build up in the fridge raider compartment take notice door seal was not sealing properly replace freezer door seal to resolve issue unit is operating as designed
Near San Antonio, TX 78245
Justin
Job Details: 01/06/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Middle ignitor is not getting enough gas to burner will need to order valve and tubing for middle burner. ; ordrng 1 W10566302 (tubing-gas) and 1 W11256503 (valve-gas)
Near La Vernia, TX 78121
S. L.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE525S0HS1 "Part sent again was incorrect part, called vendor did parts research spoke to Adam he is ordering directly from vendor hopefully this will be resolved customer wants to speak to manager. Spoke to NR to reach out.; ordrng 1 W11134844 (WIRE HARNESS )"
Near San Antonio, TX 78258
L
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 test 38.issue is icamker not making ice. Ran Manuel diagnostics and everything check okay. Ice maker is calling for water and working as design. Unit is to warm to make the ice. Techline recommend to check for a leak and to dethawed since it’s the freezer part is cold and not the ice maker part. I do not know how to do this process if you can send a senior technician to fix issue. sr7726801973; schdld next appmnt for 1/8 WED !
Near San Antonio, TX 78248
L
Job Details: 01/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS Found unit door glass shatter need new door since glass scratch door ; ordrng 1 W10347596 (door glass) and 1 W10678524 (door) and 1 W10709147 (frame-glas) and 1 W10866265 (glass-door)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Replaced lid lock ran diagnostics no issues ran calibration no issues. Checked for error codes no errors found. Ran normal cycle no issues. Job complete.9564893122
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Contacted the client to inform them I was on the way. Client was expecting and prefers that SG come on the follow up call. I explained to her that the office would contact her to set up a new appointment. And that she could also call to explain her situation. I told her that SG would probably be back on Monday.; O-emld tckt
Near Somerset, TX 78069
Ezequiel V.
Job Details: 01/06/2020
DRYER WHIRLPOOL WED4815EW1 Checked dryer found drum not sitting properly reseated no issues with noise or rattling. Ran cycle no loud noises. Job complete.
Near San Antonio, TX 78233
Devon F.
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GW0 Customer complaint was unit would not wash ran diagnostics put unit in manual spin mode not spinning got error codes F7E6 and F7E9 ordering new motor and clutch to resolve issue; ordrng 1 W10754448 (clutch) and 1 W10915700 (stator)