Near San Antonio, TX 78260
Jim G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4816FW2 Found obstruction between outer and inner tub. Issue resolved. Use wire tie to secure harness will working on unit. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Complaint is loss of cooling on fresh food and freezer. Ice buildup on capillary tube. Good frost pattern on evap. called SG. Stated issue might be low Freon. Will need sealed system tech to verify. ; ordrng 1 W10771114 (drier-tube)
Near San Antonio, TX 78215
Douglas H.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFW5620HW0 Unit not leaking externally. Unit leaking into tub and filling tub. Finding issue to be faulty valves. Ordering valves to resolve issue. Need second tech due to this unit is a stacked full size. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/09/2020
WASHER MAYTAG MVWC555DW Customer says that clothes aren’t coming out dry enough. Perhaps indicating spin cycle issues. Error code F0E5 revealed in diagnostics for off balance load. Swapped out suspension. Read automatic to cycle and unit is testing good now.
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light is out and upper refrigerator lights out. Finding issue to be freezer light module. Ordering light module to resolve the issue. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78261
Ivan B.
Job Details: 01/09/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Replaced auger motor and impeller. Ice maker system operating properly at this time. Informed customer to wait 24 hours for ice maker to be operating at maximum capacity.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/09/2020
WASHER MAYTAG MVWC565FW1 "Replaced control board, recalibrated no issues. Checked for error codes no issues. Job complete."
Near San Antonio, TX 78258
Devon F.
Job Details: 01/09/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet after wash cycle ordering new control board and inlet valve to resolve issue.; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec)
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Unit not cooling properly refrigerator side and super cold freezer side. Finding issue to be a defrosting issue. Ran diagnostics testing on. Unit wouldn’t go into defrost mode and heater not coming on. Ordering electronic control, defrost heater and EVAP harness to resolve the issue. This is a prior issue from before warranty expired so should still be covered. ; ordrng 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU and control. Latch was not needed. Entered diagnostics and ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/09/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced all part however the nameplate is still needed. ; ordrng 1 W10839793 (nameplate)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFC8090GX0 "Checked washer found fault codes for overflow and long drain, checked pump filter found clogged cleaned checked operation unit is working normal now"
Near Bandera, TX 78003
Richard G.
Job Details: 01/09/2020
RANGE AMANA ACR4303MFW3 "Replaced control. Tested to complete. Unit is good to go. Found roaches inside of control, possibly the reason for the failed control. Spoke with customer about survey."
Near San Antonio, TX 78223
Steven G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4950HW1 "Checked washer found bad transmission leaking oil, advised customer it would cost 402.17 to fix, customer is buying a new washer"
Near San Antonio, TX 78245
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Last tech found possible SS issue along with control and thermistor. Confirmed diagnosis of SS issue. Found suction line solid ice indicating restriction in SS. Installed drier from stock to resolve the issue. Unit didn’t needthermistor. Drier that was ordered wasn’t the correct part. Vacuumed unit, held vacuum. Recharged unit, held charge. Upon testing compressor and condenser fan comes on for a few seconds and then stops, but in diagnostics testing compressor runs no problem. Replaced control to resolve that issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/09/2020
VENT HOOD WHIRLPOOL WVW51UC0FS2 Noise from blower. Cannot pull blower out. Called techline. Will need to pull unit down. Will need second tech to help with unit. Ordering new fan ; ordrng 1 W10291577 (fan assy)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/09/2020
WINE CELLAR WHIRLPOOL WUW35X24DS02 Found out that the upper left hinge was still needed to flip the door. ; ordrng 1 W10782260 (hinge-door)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/09/2020
REFRIGERATOR MAYTAG MSC21C6MDM00 Temperature in freezer section is - 5 degrees F and 37 degrees F in fresh food section. Conducted service diagnostics on all components and found no errors. Found that the water pressure was a little low for good ice maker production but there is no new changes in plumbing lately. I found that the ice maker had Ice stuck in the ice cube stripper. There is a service pointer in reference to this rare but possible problem. I decided to clear out the ice and see if I could get this thing running. I conducted the harvest jump in the service manual. The ice maker would move but no water would come out of the fill tube. When conducting voltage checks at the valves I was getting no voltage at the component and I could not get a 120 VAC voltage reading at the control board as well. I was testing other components that were working and not receiving 120 Volts AC. I’ll summarize. I had to call SG. I had to call Nik. I had to call Techline 3 times to finally determ
Near , TX 78003
Richard G.
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the refrigerator section is not cooling. Found evaporator to be completely frozen over. Thawed out evaporator. Tested heater and thermistor as well as control boards. All good. Unit is good to go. Spoke with customer about survey.
Near Converse, TX 78109
Devon F.
Job Details: 01/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Customer complaint was unit would not heat last visit tech line told me to replace magnetron replaced mag problem still exists called tech line again this time they suggested replacing diode and capacitor checked truck for parts can’t find parts. Ordering new diode and capacitor to resolve issue.; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near San Antonio, TX 78210
Steven G.
Job Details: 01/09/2020
DRYER AMANA NED4655EW1 "Checked dryer found unit not heating, found bad thermal cutoff,replaced thermal checked operation unit is working normal now ; used 1 279816 (CUTOFF-TML) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DW4 Found shifter error unit clicking loud in agitate found stuck impeller and failed gearcase. Also ordering clutch rescheduling 1/15; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10902814 (washplate)
Near San Antonio, TX 78212
Ivan B.
Job Details: 01/09/2020
WASHER MAYTAG MVWB865GW0 Replaced electronic control. Ran service cycle unit operating properly no faults no errors. Unit operating properly at this time.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/09/2020
COOKTOP ELECTRIC WHIRLPOOL WFE505W0HZ1 No power from L1 at switches. 120 from L2 at switches. Found terminal block damaged. Replaced block. Good power at switches. All burners are working. No issues during testing. Job complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near Schertz, TX 78154
S. L.
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Parts break down gave me part number for RC fan motor and harness, found on parts list part number was not what unit called for, located part number on fan motor installed from factory ordered correct part number rescheduling 1/14 am call.; ordrng 1 W11249952 (EVAPORATOR FAN MOTOR.)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Applied paint to bare metal surfaces. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replaced inlet valve and motor assembly. Got error code saying control was not engaging fill. Ordered replacement.; ordrng 1 W10539792 (ELE CONTROL)
Near San Antonio, TX 78239
Jim G.
Job Details: 01/09/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Determined the issue was due to a blocked port to the garbage disposal. Removed black age. Issue resolved. Used tie to secure harness. ; used 1 WP8567668 (TIE-WIRE) from stock
Near , TX 78056
Richard G.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint is that one of the doors is higher than the other. Also that there was a loud chirping noise that was coming from the refrigerator. States they only heard it once a couple of weeks ago. Was not able to duplicate noise. Adjusted the left front leg to level out unit and straighten door. Customer will get the noise on video if it happens again and call us back. Spoke with customer about survey.
Near San Antonio, TX 78253
Christian G.
Job Details: 01/09/2020
WASHER MAYTAG MVWB765FW3 Issue stated by customer: washer pulled sheets under. Replaced agitator. Found F0E3 over suds error code. Ran unit through service verification cycle. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/09/2020
RANGE WHIRLPOOL KFGD500ESS04 Checked range found bake igniter not turning on when bake is selected. Ordering igniter to resolve issue. Collected service call fee.Igniter 121.66 plus tax ; ordrng 1 7432P143-60 (igniter- b)
Near Schertz, TX 78154
S. L.
Job Details: 01/09/2020
DRYER WHIRLPOOL WED6620HW0 Removed front and drum replaced motor blower rollers idler pulley and belt. Reassembled all operations normal.
Near Converse, TX 78109
Devon F.
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDTM404EBS3 Customer complaint was unit door scratched replaced door unit is operating as designed.
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/09/2020
RANGE WHIRLPOOL WGE745C0FS01 "Complaint is that unit lost power, powered back on and then was not able to heat up. Tested oven. Will not reach 350. All elements test good. Good power at block. Changed control. Tested oven at 350. Unit reaches temp and holds temperature. Could not find any other issues. Unit is working properly. Tested to complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/09/2020
DRYER MAYTAG MEDB765FC0 Found issue to be that the unit needed a new console. Incomplete part was ordered. New parts ordered to complete repair. ; ordrng 1 W11089306 (overlay) and 1 W11170247 (console)
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Original tech found damaged shield. Replaced Sheila to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/09/2020
RANGE WHIRLPOOL AGR5330BAW3 "Spoke to customer, customer stated they will not be available, rescheduling for a later day.; schdld next appmnt for 1/15 WED !"
Near Windcrest, TX 78239
Devon F.
Job Details: 01/09/2020
WASHER WHIRLPOOL MVWB880BW0 Customer complaint was unit Woodgate and UL call for unbalanced load ran diagnostics no error codes Ran unit in spin mode and can hear lots of grinding noises looked under unit and it’s all dry oil everywhere discuss with customer that her bearings were bad and quoted customer 365 for parts she declined price without hearing the labor. Collected SC 113.66 card
Near San Antonio, TX 78258
Jim G.
Job Details: 01/09/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HS2 Need fuse; ordrng 1 W10138793 (fuse)
Near Kenedy, TX 78119
Michael
Job Details: 01/09/2020
WASHER AMANA NTW4516FW3 "The appliance wouldn’t power on or allow me to get into diagnostics. Removed the console and checked connections the green light was not lit on the control, unplugged the appliance and checked voltage, all checked out, plugged appliance back in and the control board wouldn’t power up, ordered control to resolve the issue ; ordrng 1 W11170317 (cntrl-elec)"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/09/2020
COOKTOP ELECTRIC KITCHENAID KCES956HBL00 Measured cutout length 20 1/2 and width 34 5/8 unit is being changed out because of recall
Near San Antonio, TX 78209
Steven G.
Job Details: 01/09/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Checked ice maker found water valve not shutting off even when power is disconnected solenoid is stuck, did not need water level sensor, replaced valve checked operation unit is working normal now"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
MICROWAVE WHIRLPOOL WMH31017HZ "Inspected unit, tested unit. Unit will run for about 5 seconds then powers off. Put unit into diagnostics mode and ran tests on components, blower fan making noise when runs. Also magnetron is noisy during operation. Also plate missing that covers light of unit. Unit runs though diagnostics without issue. Magnetron as well as a few other components will need to be replaced to repair this unit.; rqstng P&A on 1 8206382 (covr-light) and 1 W10422269 (filter) and 1 W10625423 (adapter) and 1 W10849829 (cntrl-elec) and 1 W11109693 (motor-fan)"
Near San Antonio, TX 78245
Christian G.
Job Details: 01/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: oven showing grey screen. Replaced console and control. Unit test good. Informed customer of survey.
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
RANGE WHIRLPOOL WFG505M0BS3 "Inspected unit, found issue with door not sealing at top left corner. Door is visibly warped causing gap. Replace door components to resolve.; ordrng 2 W10292266 (gasket-wnd)s and 2 W10420753 (hinge-door)s and 1 W10445013 (trim-door) and 1 W10445015 (trim-door) and 1 W10535767 (glass-door) and 1 W10535778 (gaskt-door) and 1 W10831891 (hndle-door)"
Near San Antonio, TX 78263
Steven G.
Job Details: 01/09/2020
WASHER MAYTAG MVWX655DW1 "Checked washer ran diagnostics found bad water valve, replaced valve checked operation unit working normal now ; used 1 W11127357 (HOUSING) from stock"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/09/2020
REFRIGERATOR AMANA ART308FFDM06 Apt 1003. #5226. Customer states ice is being produced but it’s small hollow and undersized. Replace icemaker to resolve issue.; ordrng 1 W10715708 (icemaker)
Near Victoria, TX 77901
Michael
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "The customer said the appliance will just reset itself, lights would go out and then come back on. Everything was working fine on arrival. Unplugged the appliance and checked voltage, all checks out, plugged the appliance in and it powered on but the lights didn’t come on and the UI wasn’t responding. Unplugged the appliance and checked all the connections to the controls, plugged appliance back in and everything powered back on. I went ahead and ordered the UI and the power supply control, also control board just in case. ; ordrng 1 W10830278 (cntrl-elec), rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)"
Near Alice, TX 78332
Adam
Job Details: 01/09/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes. Calibrated unit and ran verification cycle issue resolved. I did go over correct amount of soap that should be used and distribution of clothing also explained the difference between auto wash and deep water.
Near Victoria, TX 77901
Michael
Job Details: 01/09/2020
WASHER MAYTAG MHW6630HW0 "The customer said the time wasn’t advancing and the clothes were coming out too wet. No error codes, the UI wasn’t working properly and didn’t seem the appliance was getting up to speed on the spin cycle, the control is good. Ordered console and stator motor ; ordrng 1 W11325572 (cntrl-elec)"
Near San Patricio, TX 78368
John L.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit, found ice build up in rear of fridge section. Fan on fridge evap not powering on, ran test on fan does not power on. Replace to resolve.; rqstng P&A on 1 W10248595 (control) and 1 W10503500 (cover-evap) and 1 W10799016 (motor-evap)"
Near Mathis, TX 78368
John L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, found issue with inner tub. Tub offset causing wobble and banging. Also unit has issue with motor, not able to get up to speed as should. Replace these components to resolve.; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 W10006384 (belt) and 1 W10554251 (spin basket) and 1 W10677717 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10866238 (capacitor)"
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
DRYER ROPER RED4516FW0 "The dryer was not heating, checked voltage, was not getting 110 on one leg. Reset the breaker, getting 240 at the outlet, powered on the dryer, the dryer is heating and working normal."
Near Port Aransas, TX 78373
Adam
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows no error codes calibrated unit and ran verification cycle unit is now excepting and running commands. This is the second time customer has had same issue with the same unit. Replace control board and uI to resolve issues; ordrng 1 W11035014 (console) and 1 W11035070 (panel-cntl) and 1 W11105155 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 01/09/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows rollers and idler pulley wheel deteriorating as well as causing large amount of stress on belt. Replace roller wheels idlepully and belt to resolve issue; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s and 1 W10547287 (idler pulley) and 1 W10610882 (belt)
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW7500GC0 "Unit had an F9E1 drain pump error. Tested pump, no function. Replace pump issue has been resolved"
Near Draper, VA 24324
Uriah B.
Job Details: 01/09/2020
FREEZER WHIRLPOOL WRT318FZDW01 Needs thermistors. Freezer not cooling at times. Things in fridge freezing. Temps in fridge at service about 32-38 depending where on shelf. Set at lowest cool. ; ordrng 1 W10838965 (thermistor) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/09/2020
DRYER WHIRLPOOL WED5000DW2 Install component issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 01/09/2020
RANGE WHIRLPOOL WFE505W0HB2 "Installed all door components, issue has been resolved."
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4950HW1 "F8E1 error, cleared error code and tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Goliad, TX 77963
Michael
Job Details: 01/09/2020
WASHER MAYTAG MVWB865GW0 "F3E2, F8E1, F0E4, F2E1, cleared error codes and tested the inlet valve, not opening up on either side. Part was not in my bin, replaced with one from truck stock. Calibrated and performed a diagnostics, completed with no issues or error codes, the inlet valve and appliance are working normal ; used 1 W11165546 (VALVE) from stock"
Near Little Rock, AR 72212
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL MVWB725BW0 "Found no codes stored in unit but did test suspension checked and the suspension is going bad. Customer said unit stays off balanced no matter the load size. Recommended replacing suspension. Collected 98.55 from customer via card. Balance due is 229.16; ordrng 1 W10247710 (washer,suspension)"
Near Taft, TX 78390
John L.
Job Details: 01/09/2020
WASHER MAYTAG MVWX655DW1 "Installed components, tested issue resolved."
Near Alexander, AR 72002
Justin
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer unplugged unit a few days ago, unit had some frost build up towards top closest to seal, need to order adhesive and door seal for freezer. I also adjusted the temps inside fridge and freezer. ; ordrng 1 8201711 (adhesive) and 1 W10315039 (gasket-fip)"
Near Little Rock, AR 72202
Justin
Job Details: 01/09/2020
RANGE AMANA ACR4303MFB3 "Found trim and door handle damaged, will need to order two parts. ; ordrng 1 WPW10310922 (trim-vent) and 1 WPW10323589 (hndle-door)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/09/2020
LAUNDRY MAYTAG MVWB850YW1 Reset unit for about 5 minutes while I checked the rotor stator b/c f51 code was present in diagnostic. Rotor stator checked ok. Verified spin in manual diagnostics. Ran test in normal with clothes in it. Unit proceeded as intended thus far. Cx to observe.
Near Conway, AR 72034
Doug M.
Job Details: 01/09/2020
DRYER WHIRLPOOL WED85HEFC2 "Inspected unit vibration noise coming from blower housing and blower cover area,tried to adjust could not get noise to go away,diagnosed to need seal cover,seal,and blower seal; ordrng 1 W10211899 (seal) and 1 W10211901 (cover) and 1 WP697770 (seal)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL GS5VHAXWY00 Cx hostile as Jump icemaker on receiver board wire harness between Black w white tracer and blue w yellow New icemaker jumped. Old icemaker did not jump. Needs icemaker and receiver and emitter boards. Receiver board. W10193666. Icemaker. 2198597. (ApplianceCare cost)No labor cost. Cx did not want to move forward with repair.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/09/2020
LAUNDRY MAYTAG MVWB865GW1 Replaced inlet valve. Ran calibration. Ran auto test test cycle. All checks ok.
Near Little Rock, AR 72212
Doug M.
Job Details: 01/09/2020
ICEMAKER KITCHENAID KUIX305ESS2 "Inspected unit for not making ice,performed service diagnostics found water short cycling and recirculating pump not running with 120v to pump,also found crack in water tube,diagnosed to need pump and water tube ; ordrng 1 W10863947 (tube) and 1 W11325175 (PUMP )"
Near Radford, VA 24141
Uriah B.
Job Details: 01/09/2020
REF MAYTAG PTB2153GRW "Replaced start device and reworked wiring to make fit as there was a universal start device on it.; pckd up 1 8201786 (start device,combo)"
Near Little Rock, AR 72212
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4815EW1 "Upon arrival customer stated she no longer needed service, she has a plumber coming to look at drain port."
Near Maumelle, AR 72113
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW5000DW2 "Verified good power coming into board, nothing coming out. Replaced control board. Calibrated unit and ran diagnostics. All test passed."
Near Little Rock, AR 72205
Justin
Job Details: 01/09/2020
LAUNDRY WHIRLPOOL WTW5000DW3 "Ran unit through diagnostics, all test passed. Went over loading procedures and show customer which setting to use for larger loads."
Near Little Rock, AR 72207
Justin
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDPE234GPS0 Found a plastic piece rubbing against door spring every time they would open and close door. Removed and unit is good to go.
Near Little Rock, AR 72210
Doug M.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Inspected unit for refrigerator door not staying in place door will continue to open,found no broken parts causing issue,called tech line (Dave) explained situation tech said this is normal operation per this model,explained to customer this is normal operation on this unit #7726841441"
Near Jacksonville, AR 72076
Justin
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW8000DW2 "Customer said she unplugged unit and waiting for a little while before plugging back in. Said once she plugged back in unit started working fine. F2E1 stored in system. Cleared fault, unit showing good."
Near Little Rock, AR 72207
Justin
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced icemaker and damper, as well as the dual valve. Unit is still not dispensing water. Found reservoir frozen, steamed out and tested dispenser again. Unit is dispenser water, customer to call if no ice is made within 24 hours."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW7500GC2 Client claims that she is only getting cold water into the washer. Ran diagnostics and received error code F2 E1 UI stuck button. Conducted key activation and decoder test and all keys worked. I found that the hot and cold water hoses were flipped on the washer. The client informed me that they had the installer from Appliance Mart come and check it and he had determined the same thing and obviously incorrectly flipped the hose. I switched them back.in service test mode I found that the cold water would come out when prompted and hot water initially. However it eventually turned to cold and when I put it back on cold it became really hot. I changed the valve and we still are getting hot water on both the cold and hot water valve step. This could be a bad wiring harness or bad control board. Based on the earlier UI error code I might replace that as well. I ordered all parts.; ordrng 1 W10849297 (harns-wire) and 1 W11040850 (cntrl-elec) and 1 W11043822 (conso
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Found the temperatures in the fresh food section at 36 degrees F and the freezer at 0 degrees F. Ran diagnostics and found no errors. The water dispenser about 6 ounces in 8 seconds which is lower than needed for ideal ice production. Client did install their own water softener slightly after having the refrigerator. I could not replicate the sound that the client was complaining about. They played me a video which sounds really loud. I called Techline and spoke with Rick. Based on the location of the rattling noise we decided to change out the evaporator fan motor. Apparently some of these will on occasion intermittently sound like a rocket ship taking off. File Number 7726831058. I ordered the parts related. I will return to vendor any part not needed. ; ordrng 1 2169142 (fan blade) and 1 2176759 (grommet) and 1 2176759 (grommet) and 1 2315549 (motor evaporator) and 1 W10188846 (retainer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/08/2020
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Found the unit UI in black screen . Checked 240 VAC outlet, it is sound. Rebooted and was able to get the screen to come on. Ran diagnostics and found an F6E0 error code on January 1 2017 and October 2019. According to the service manual the unit will likely need a new control board and possibly a new UI. I ordered both. I will return to vendor what is not needed. Conducted component activation all loads were working. Preheated oven to 250 degrees F. Explained to the client that they could use it until I return, they will just have to unplug it and plug it back in if it happens before I return. I ordered the parts. ; ordrng 1 W10840522 (cntrl-elec) and 1 W11040194 (cntrl-elec) and 1 W11105052 (console)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFC310S0EB3 "Right rear burner is not heating. Hot surface light on. Will need to replace infinite switch. ; ordrng 1 3148952 (switch,infinite lf) and 1 3148954 (element,surf.rf)"
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/08/2020
WASHER MAYTAG MHW8630HW0 Checked washer got no fault codes. Ran diagnostic cycle. All components passed. Checked drain hose no signs of any blockage or heavy debris. Unit has been intermittently draining and not draining. Ordered replacement drain pump to solve issue.; ordrng 1 W10918608 (PUMP ASSEMBLY)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DISPOSAL WHIRLPOOL GC1000PE4 Unit 4302. Crack in body of disposal. ; ordrng 1 GC1000PE4
Near Schertz, TX 78154
S. L.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW8040DW4 Found shifter error code and unbalanced error codes ran diagnostics found unit unable to spin basket at same speed as agipeller removed agipeller found damaged gearcase removed rotor found damaged shifter ordered both rescheduling 1/14. ; ordrng 1 W10754448 (clutch) and 1 W10868473 (gearcase)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Replaced water valve. Unit functioning as designed. No further issues at this time. DH approved parts at cost due to issues. Collected 292.77 pl.
Near San Antonio, TX 78250
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFC310S0EB3 "Issue stated by customer: oven not operating on bake/broil. Light doesn’t turn on in oven anymore. No error codes found, voltage tested good from wall. Found control putting 118v. Ordering control.; ordrng 1 W10887924 (cntrl-elec) and 1 WPW10571723 (bulb-light)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DRYER MAYTAG MEDX655DW1 Push to start switch fell out of place into the console. Secured switch to console. Tested dryer. Unit is working properly. Tested to complete.
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 01/08/2020
DISHWASHER AMANA ADB1400AGS1 "Called client to let her know I was on the way. She explained that she was at work and would be there in 10 or 15 minutes. I arrived at 1:10 pm. Knocked on door no answer. Waited 15 minutes and she arrived at the last minute. Found drain plug to dishwasher not popped. I popped it out, dug it out drained dishwasher. Showed client. Fully operational. Job complete."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 "Customer complaint was that the bottom oven door was locked. Entered diagnostic sequence and unlocked the door. The user interface console is behaving sporadically, activating multiple systems without command. Instructed customer to leave unit powered off at circuit breaker until repair is complete.; ordrng 1 W11351648 (CONSOLE)"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/08/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced magnetron and lamp bulb. Unit tested properly. Survey prepped. Issue resolved.
Near San Antonio, TX 78233
Devon F.
Job Details: 01/08/2020
DRYER MAYTAG MEDC465HW Customer complaint was unit would not heat tested unit for proper operation unit is operating as designed.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
ICEMAKER (STANDA SCOTSMAN DCE33PA1SSD Adjusted harvest time upon arrival after speaking with Scotsman. Ordered parts to resolve issues. ; schdld next appmnt for 1/16 THU !
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/08/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Screw broke off ; ordrng 1 W11189635 (SCREW) and 1 W11218690 (HINGE) and 1 W11227370 (SCREW) and 1 WP489282 (SCREW) and 1 WPW10485980 (DOOR HINGE) and 1 WPW10485980 (HINGE)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Unit 3304. Dishwasher not draining. Will order new drain pump and hose. ; ordrng 1 W10545278 (drain hose) and 1 W10724439 (pump-drain)
Near San Antonio, TX 78251
Richard G.
Job Details: 01/08/2020
WASHER MAYTAG MVWC415EW0 "Changed drive motor. Entered diagnostics and ran calibration. Ran unit through automatic test. Changing out drive motor fixed the issue of the low grumbling and slow spin. However, there are more issues with this machine that were not visible prior to changing out drive motor. During spin test, the gearcase started grinding and the spin cycle was extremely fast. The unit shut down and the spinning took a long time to slow down. Unit would need a new gearcase and splutch to work properly. Quoted customer cost of additional repairs that are not covered by the warranty. Customer will be looking for a new machine. Gear case W11035747, drive pulley W10721967, and drive hub kit W10528947 would need to be ordered if customer went through with repair."
Near San Antonio, TX 78228
Steven G.
Job Details: 01/08/2020
WASHER MAYTAG MHW6630HW0 "Checked washer customer complaint was noise coming from back of washer and display had 00 and wouldn’t change when turning knob, ran diagnostics found no fault codes ran test cycle and after watching his video found they had Fresh Hold button pushed causing fan to run after cycle, it’s in the use and care manual, nothing is wrong with washer, customer doesn’t like washer and dryer"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/08/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Customer complaint is that the unit is not operational. Verified unit not working. Removed back panel and checked all connections. Unit is getting power. Opened front panel and checked connections on UI and door switch. All good. Tried to start unit again and it worked as designed. Double checked all wiring and found nothing to be wrong. Informed customer of findings and left magnet to give us a call if the issue happens again. Spoke with customer about survey.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE320M0ES2 Issue stated by customer: oven does not operate on bake/broil. No error codes present. Voltage tested good from wall. Also found bad hinge(bent/crooked) as well as damage to right side cabinet. Please review pics. Ordering parts.; ordrng 1 W10162245 (panel-side) and 1 W11122560 (cntrl-elec) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78212
Ivan B.
Job Details: 01/08/2020
DRYER MAYTAG MEDB835DW4 Replaced dryer feet to completely level unit. Test ran and the unit operated as designed. Also noticed the unit doesn’t have a vent hose it’s just connected straight to vent outside and was off center also causing additional noise. No further issues at this time. Informed customer of service call warranty and if the issues starts again to call. Customer refused to sign thinks something else is wrong with the unit even though I walked him through the whole process and the unit is workin smoothly