We serviced a
JENNAIR DISHWASHER
Model JDB1080AWB
Near San Antonio, TX 78249
Zachary
Job Details: 06/29/2021
Checked dishwasher found intermittent activity with control panel. Was able to put unit into service diagnostic cycle but dishwasher would not activate any of the cycle. Control board is needed to resolve issue. Control board is already on order and will need to be scheduled when part is available.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404EBS3
Near San Antonio, TX 78216
Zachary
Job Details: 06/29/2021
Checked dishwasher found F9E4 lower spray arm error, F2E1 stuck key on UI, F7E1 heater cut off, F6E1 fill valve stuck. Tested dishwasher through service diagnostics cycle, found motor has gone bad. Motor and sump assembly is required to resolve all issues. Customer is going to think about it and will call if they would like to proceed with service since part is OOS. If they call to proceed, order W10861526 sump & motor assembly.
We serviced a
WHIRLPOOL DRYER
Model WED9500TC2
Near San Antonio, TX 78232
Zachary
Job Details: 06/29/2021
Checked dryer found everything working on control panel and control board would engage when starting dryer. All power sources checked good. Checked thermal fuse and had gone bad. No resistance OL. Replaced fuse tested and dryer is now working as designed. used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
I removed and disassembled the unit. Replaced the microcomputer and bulb. Reassembled the unit and tested. The light is now functioning as designed. Unit s fully operational. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
Temperature in freezer was at 27 degrees F and the Fresh food at 38F . Our customer had the ice maker stop working in February during the freeze. Ever since then the unit stopped working. Recently they have had leaking in the deli dray and a sheet of ice under the drawer at the bottom of the RC. The drain pan in the compartment area seemed very dry. I removed the extension drain tube an ran wire up. There does not feel to be any obstructions and there is no evidence currently that the unit would not drain. I called Whirlpool Tech Line because of the less then ideal temperatures in the freezer and the possibility that this unit just needed a reboot to the system to get the ice maker working. I spoke with Bruce but he was of little help in assessing the problem. I tested the resistance on the mold heater of the ice maker and it has a resistance value of 50 ohms and it should be at 72 ohms. However, this should still function in a normal range. The resistance of the ice maker motor is at 5.6 k ohms. This is within the tolerance of 4400-8800..I spoke with DH and the unit will cycle as high as 27 F in defrost cycle. The temperatures dropped and ice is forming in the tray. Because of my findings and the intermittent condition we have a bad control. Our customer did have some power outages back during the freeze. This is the likely cause. ordrng 1 W11043763 (Control Board)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Cust complaint is that the unit is not powering on. Found terminal block burned and power cord damaged. Ordering main harness and power cord.; ordrng 1 W11164044 (Main harness) and 1 8171381RC (Power cord) and 1 8171378RC (Power cord)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Replaced gearcase, shifter, belt, cam assembly, capacitor, and motor. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/29/2021
Replaced gearcase, clutch, slider, rotor, and stator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced gasket. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced drain pan and drain tube. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Cust complaint is that the ice bin has a chip in it at the bottom. Verified chip. This is causing condensation on the outside of the bin and causing water to drip off the bin. Ordering bin.; ordrng 1 W10910401 (Ice bin)
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Replaced element, tested to complete. Unit is good to go.
We serviced a
MAYTAG FREEZER
Model MZC31T15UW00
Near San Antonio, TX 78255
Colton B.
Job Details: 06/29/2021
Replaced wire harness and tested unit and ran for 15 mins with no breaker trip or any other problems
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near San Antonio, TX 78249
Colton B.
Job Details: 06/29/2021
Issue is that when customer hit the start button they couldn't open the bin. This is because the solid pack setting was turned on which leaves the ram in the down position until the start button is hit again Turned setting off, unit now works as intended.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/29/2021
Last trip found failing console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 06/29/2021
Installed compressor and drier, vacuumed and charged lines. Unit holding and has begun to cool. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 06/29/2021
Called and spoke with Cameo, too late in the day to come out , rescheduled customer ; schdld next appmnt for 7/8 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
Inspection of unit shows error code for motor fault. Service pointer directly related to this unit suggesting issue with actuator. Inspection shows pin has come loose from cam assembly. Replaced actuator to resolve issue; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
Michael
Job Details: 06/29/2021
The ice maker rotated properly but showed faulty switch or motor. Checked the wiring behind the kick plate, couldnt see any cut wires, taped it back up and put kick plate back in place. Installed new ice maker from truck stock, tested the harvest and water fill test both are working normal, water dispenser is also working normal. ; used 1 W10873791 (Ice maker) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
5029 Williams Drive is the correct address for this Appliance. Inspection of unit shows error code for motor fault. But there is a service pointer on this unit in regards to that issue detailing correction method for actuator. Replaced actuator to resolve issue. Have not set return date; ordrng 1 W10815026 (actuator)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
Installed water valve calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Michael
Job Details: 06/29/2021
Installed new motor and gasket. The motor is engaging and working normal
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 06/29/2021
Customer complaint of long drive times. Inspection of unit shows good voltage and good temperatures. Unfortunately exhaust system for this house does not allow for afternoon in elation. If ice customer drive times are almost always Directly related to poor venting issues explain to him the best situation for the dryer and exhaust set up. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Port Aransas, TX 78373
John L.
Job Details: 06/29/2021
Installed compressor and evaporator, vacuum lines. Lions held vacuum. Charged unit with 4.5 ounces of refrigerant, pressures normalized on unit. No changes in pressure, unit holding proper pressure levels and has begun to cool. Issue has been resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Port Aransas, TX 78373
John L.
Job Details: 06/29/2021
Inspected unit, found unit was in showroom mode. Turned off show room mode, waited to verify function. Refrigerator is running and is cooling issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 06/29/2021
Installed start switch, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Taft, TX 78390
Michael
Job Details: 06/29/2021
It didnt spin out the water per customer. F0E5 off balance error code, cleared error code and drained water that was left in the tub, tested the high speed spin cycle manually, its working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The issue was probably due to the customer putting a queen size bed spread which caused an unbalanced load and shut the appliance down and didnt complete the spin cycle, otherwise the appliance is working normal.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Robstown, TX 78380
Jim
Job Details: 06/29/2021
Attempt to install new belt on dryer, but belt does not fit. Check to see if wrong part number was used, and number was correct (p/n WPW10198086). Check with supplier site to find belt is incorrect in package. Put back together, and test as is. Dryer now making loud thumping noise. Call TechLine, speak to Austin, (SR 7731121559) who recommends replacing parts in maintenance kit. Order kit #4392065, please advise customer when parts arrive.; rqstng P&A on 1 4392065 (Repair kit.)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78410
Jim
Job Details: 06/29/2021
Install new lid and swap over parts to new console. Check for codes and level machine to limit shaking while in spin cycle. Check codes:F0E4 (spin limited by water temp), and F5E2 (lid lock will not lock).Test washer, working as designed.
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Taft, TX 78390
Michael
Job Details: 06/29/2021
The customer was calling about the MW not the range, advised the customer they would need to call whirlpool again to see if they would cover the cost, otherwise it would be out of pocket.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78230
Sebastian
Job Details: 06/29/2021
Compressor W10276644 WPW10143759 drier On arrival unit was plugged in and compressor is not running unit was completely hot pulled off back cover to find a large amount of oil has leaked out of compressor and built up under the unit plugged in unit and found that it did kick on indicating that the inverter box is working unit starting to heat up much quicker than it should customer will definitely need the compressor changed out due to age of unit recommending to customer that they look at getting a new unit before proceeding with repair.ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (Drier dye)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Von Ormy, TX 78073
Jesus C.
Job Details: 06/29/2021
Tested unit. Icemaker not working. Replaced ice maker. No further issues. Tested to complete.
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 06/29/2021
Issue was dryer tripping the breaker. Tested socket and found that customer was getting 245v from L1 to N. Voltage coming through neutral could be causing unit to trip breaker. Collected PSC told customer to call us if issue returns after getting the socket fixed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/29/2021
Found pressure hose with a crack in it, which would cause our issue.; ordrng 1 WP353244 (Pressure hose)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/29/2021
Last trip had defective gearcase. Replaced gearcase and hub to fully resolve the issue. Calibrated unit and ran auto testing. Unit is functioning properly now with normal noise. No further issues at this point. Collected labor cost. Parts covered by authorization.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Douglas H.
Job Details: 06/29/2021
Last trip found actuator and motor needed replaced. Replaced both parts to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/29/2021
Last trip found faulty control as proper voltage coming in but but control not functioning. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Helotes, TX 78023
Douglas H.
Job Details: 06/29/2021
Last trip found faulty bin thermistor. Replaced bin thermistor to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
SAMSUNG WASHER
Model WF45M5500AP/A5
Near Pleasanton, TX 78064
Chris S.
Job Details: 06/29/2021
Replaced shocks tested unit everything working properly properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78244
Chris S.
Job Details: 06/29/2021
Customer stated that icemaker stopped working. Found issue to be faulty icemaker . Replaced icemaker tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 06/29/2021
Customer stated that she told whirlpool that the washer needed actuator per tech came out and looked at her other washer. So ordering actuator part is out of stock.; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL DRYER
Model WED9550WL1
Near San Antonio, TX 78216
Sebastian
Job Details: 06/29/2021
W10888146 housing. Found that the wheel is destroyed will not come off of the unit it is broken loose cannot remove it without breaking part ordering wheel housing screws in Seele returning with motor just in case was unable to speak with customer due to them being at work informed that I will collect full amount on return if customer wants to proceed with repair. Giving customer option to choose whether or not they want to go to repair since last technician did not provide appropriate diagnosis; ordrng 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 3 WP488729 (Screw)s and 1 WP697770 (Seal)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near San Antonio, TX 78209
Sebastian
Job Details: 06/29/2021
Summer has a video of a fan making a pinging noise was not able to reproduce the noise ordering both fans and motor for ic door as contingency will need to further inspect I believe only freezer section was making noise on video Both evaporator covers are on back order parts team to reach out; ordrng 1 W11395641 (Evap cover) and 1 W11189145 (Door ice)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78233
Chris S.
Job Details: 06/29/2021
Customer stated that dishwasher was not feeling up with any water. And giving h2o error code. Found issue to be broken wire going to water valve ordering main harness.; ordrng 1 W11344507 (Main harness)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near San Antonio, TX 78209
Sebastian
Job Details: 06/29/2021
Replaced my water level sensor and grid cutter found that unit is now cycling as it should however found out now my dream pump seems to be leaking removed drain pump and put all lube on O-ring to attempt to stop leaking this did not help instruct customer the unit will make ice but it will leak a little bit out of the reservoir as its making it ordering pan and pump cannot determine which is defective will start with pump. Penn shows available at vendor parts team to reach out one available ordrng 1 W10837384 (Pan) and 1 W11542868 (Pump drain)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Douglas H.
Job Details: 06/29/2021
Last tech found small leak in Evap. Confirmed diagnosis. Replaced Evap and dye drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCES550HBL00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/29/2021
Issue was that outer ring on RF burner was not working. Replaced burner and switch to resolve issue. Unit testing good.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 06/29/2021
Issue was that unit would turn itself off after a minute or two. Unit seems to be fully functional now. Found F6E4 erro code on unit. Believe something might have been under float switch causing it to throw the F6E4 error code. Customer will use it and call back if issue returns. Unit is under warranty.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Sebastian
Job Details: 06/29/2021
Only received the one main control the ordering the correct control that I will also need which is actually the LCD its just called a control on the parts breakdown and on Marcon Unfortunately part is back ordered parts team will reach out when available. Contacted customer got no answer left voicemail explaining situation will attempt a call later on in the day as well; ordrng 1 W11105615 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 06/29/2021
No issues with unit. Customer will contact if they need further service.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 06/29/2021
Customer stated that oven console is acting weird. Found error code for console not communicating with control board. Ordering console board and control board also console is out of stock.; ordrng 1 W11297709 (console) and 1 W11261169 (cntrl-elec)
We serviced a
JENN-AIR RANGE
Model JGR8875RDS
Near San Antonio, TX 78228
Sebastian
Job Details: 06/29/2021
Replaced the oven igniter had to use the old casing over the new igniter to get it to work and use ceramic wire knots to splice in new igniter tested unit working as it should collected service fee parts fees and labor fee
We serviced a
FRIDGIDAIRE RANGE
Model n/a
Near Converse, TX 78109
Chris S.
Job Details: 06/29/2021
Customer stated that burners werent working anymore. Went to look up parts and they no longer make the parts for this range.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Model Number: MDB9959SKZ0 Serial Number: FX3401940. Our customers unit is not securely in the cabinet. It is missing the mounting brackets and this is causing it to not close correctly and consistently. The kick plate is not mounted correctly and the screws are missing. Parts ordered. ; rqstng P&A on 2 W11545329 (Screw)s and 1 W11362501 (Parts Misc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alamo Heights, TX 78209
Jim G.
Job Details: 06/28/2021
Unit required leveling so door would close more smoothly Issues resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78213
Jim G.
Job Details: 06/28/2021
The control panel was malfunctioning. A new console is needed. ; ordrng 1 W11419056 (Panel Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/28/2021
Last trip found faulty moisture sensor harness due to error code f3e2. Replaced moisture sensor harness and getting proper readings now. No further issues at this point. Unit testing good now
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/28/2021
Leak from gasket at float switch. Labor 75. Will collect for parts and labor next visit. Collected service fee. ; ordrng 1 WPW10195038 (Nut) and 1 WP8531743 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Replaced gearcase, slider, clutch, rotor, and stator. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Customer complaint is that the unit has never operated. Entered diagnostics and found no error codes. Found water not getting into unit during test. Checked water valve under sink, valve was turned off. Ran diagnostics cycle again, unit is operating as designed. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Replaced right hinge. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/28/2021
Customer stated unit still not making ice. In diagnostics testing, unit testing good, proper frost pattern within adequate timing. Allowed unit to run normal operation so I could monitor it. After monitoring unit, found went into a premature defrost and then immediately tried to continue the freezing section of cycle with remaining water in reservoir, and then less than 5 minutes later tried to harvest again. Find culprit to be control board. Ordering control board to resolve the issue. ; ordrng 1 W11034363 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Lakehills, TX 78063
Justin
Job Details: 06/28/2021
Unit is showing signs for a leak, would need sealed system tech to check for leaks. Customer will look at replacing unit. Seeing .44amps off compressor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/28/2021
Issue was ice block on base of refrigerator compartment. Found cause to be warped drain pan. Ordering drain pan kit to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11457241 (Drain pan kit)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Douglas H.
Job Details: 06/28/2021
Last tech found issue with SS. Confirmed diagnosis of failing compressor due to small leak right at compressor/condenser union. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Advised customer of 24 hour ice making period.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/28/2021
Found bad module. Replaced module. No further issues. Collected payment for repairs. Job complete. ; used 1 W11462342 (Module) from stock
We serviced a
KENMORE DISHWASHER
Model 66515693K211
Near San Antonio, TX 78209
Jesus C.
Job Details: 06/28/2021
Installed new spray arm. No further issues during testing. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/28/2021
Installed new fan. No further issues during testing. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Unit is good to go, fan noise is normal.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Sutherland Springs, TX 78161
Chris S.
Job Details: 06/28/2021
Customer stated that dishwasher not cleaning dishes right went to put it in the diagnostics and it was flickering. Ordering control board just in case. Customer wants sooner appointment if someone cancels.; ordrng 1 W11305303 (cntrl-elec)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Turning off the power to the dishwasher at the circuit board I found that there is not a dedicated circuit for the dishwasher. It is piggy backing off the garbage disposal. I brought this to our customers attention that this dishwasher should be running on a dedicated circuit. I replaced the control. Tested unit. This unit now fills washes and drains. Our customer was experiencing a problem with the dishes not drying. They had no rinse aid in the unit. I filled it with rinse aid. Explained why this aids in drying the dishes. This unit is fully operational now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 06/28/2021
Customer stated unit makes too much ice, and another company previously replaced the bin thermistor. Ohmed out bin thermistor, at 77 degrees should be around 10k ohms, was getting OL on my meter. Issue is bin thermistor. customer wishes to proceed with repair. Ordering bin thermistor to resolve the issue. Part oos. ordrng 1 WPW10503764 (thermistor)
We serviced a
JENNAIR RANGE
Model JGCP636ADP
Near Boerne, TX 78015
Douglas H.
Job Details: 06/28/2021
Unit right front burner not igniting properly, attempted to clean burner head, got it to light once after that. Issue is with burner head. Cleaned the rest of the burner heads as well. Ordering burner head assembly to resolve the issue. Scheduled for soonest availability. ; ordrng 1 74007736 (burner asy)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near San Antonio, TX 78248
Jim G.
Job Details: 06/28/2021
Ive verified a faulty water connection resulting in a long fill. Corrected issue. Collected PSC.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/28/2021
Refitting issue. Customer complained not sitting flush. Tried to install new panel and install drawer correctly but did not resolve the issue. Ordered new drawer and mounting brackets.; ordrng 2 W10838990 (Mounting bracket)s and 1 W10813962 (Drawer) and 2 W10807828 (Slider brackets)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
The trim piece on the front left of the door started coming off so our customer attempted self repair which did not turn out well. Whirlpool told our customer that the unit was covered under warranty and that they would replace the door. I explained to our customer that I would have to seek approval because this is in my opinion not a functional problem but a cosmetic problem. Cosmetic problems need to be acted on within 30 days of purchase. This is a cosmetic problem from my view so I called CXC on 3CX to see if they consider door trim as functional since the unit does work, the door closes and it heats food. They will not cover if it not functional. They did say that our customer could contact their builder for a possible concession through Whirlpool. . I called and explained this to our customer and provided the SR number. SR#7729650998 . I also provided the part number. W11247223. Our customer will let us know once the call Whirlpool, their builder and weigh their options.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Our customer has been experiencing heat distribution problems with the unit. The big concern is that the the food will heat on top but not the bottom. I entered diagnostics mode and received error code F2E1 Stuck Shorted Key Pad. This in it self could mean nothing and not be related to our customers problem. This error code can arise from cleaning the user interface or hitting one button to much. I cleared the error code so I could see if any other errors came up during testing. I preheated the oven to 350 degrees F. At 7 minutes the temperature on the display was at 265 F and my thermocouple was at 199 F in center of oven. We will be replacing the console. The oven display reached 350 F at 11.54 minutes. My thermocouple was at 299 F. This is consistent with proper preheat. Testing the sensor with my infrared it red 362 F this is consistent with proper preheating. My thermocouple started cycling down before reaching 350 degrees F. At 25 minutes my thermocouple still had not gone over 339 degrees F. This unit will need a new temperature sensor and main control. Verified with AE that no service fee will be charged. Whirlpool will cover everything.; ordrng 1 W11093241 (Console stainless) and 1 W11179310 (Control) and 1 W10859573 (Temperature sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near San Antonio, TX 78248
Jim G.
Job Details: 06/28/2021
Replaced fan scroll. Will return with shelf which is in fact covered as per CXC. ; ordrng 1 WPW10542033 (Snack pan)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/28/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Tested unit. As soon as unit is started. Breaker trips. Called tech line. Suggest replacing motor. ; ordrng 1 279827 (MOTOR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Tested dishwasher. No error codes. Good heat. God drain. Customer not using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Jim G.
Job Details: 06/28/2021
Replaced faulty icemaker. Issue resolved
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Complaint is bulb burn8ng out every two weeks. Called tech line. Suggest replacing bulb and socket. Advised customer not to use overnight. Sr 7731103848; ordrng 1 8206232A (Bulb) and 1 W10210871 (Socket)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near San Antonio, TX 78249
Jim G.
Job Details: 06/28/2021
Discovered no error codes. Ive verified a new suspension kits is needed. ; ordrng 1 W10780044 (Suspension)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Replaced inlet water valve and control for unit, calibrated and tested to complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Changed out faulty gearcase and tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/28/2021
Cust complaint is that the unit is not finishing preheating and is giving an error of F3E0. Verified error code. Replaced sensor and cleared error code. Error is immediately returning. Checked harness and control. All good, but still getting error and cannot preheat. Will need control that is on order. Ordering main harness.; ordrng 1 W10842520 (Harness)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that small oven would not turn flame on. Found issue to be connection to open gas valve was not plugged in. Plugged connection back in test unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that dishwasher wasnt cleaning dishes that well. Found issue to be faulty motor sump. Customer wants to talk it over with his wife. Collected SC and gave estimate 507.84
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Unit has lots of frame damage could be cause of noise, checked pulley and blower wheel. Also checked support rollers. Would need motor, bottom and back frame at the minimum ; ordrng 1 W10487431 (Rear panel) and 1 W11215531 (Base) and 1 W11234001 (Motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Helotes, TX 78023
Justin
Job Details: 06/28/2021
Found the heater and thermal fuse bad on unit, tested but still did not fix issue. Will need ; ordrng 1 WP3387134 (Thermistor fix) and 1 279816 (Cutoff)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/28/2021
I found that the unit was now draining and our customer said that it had not leaked onto the floor since my last visit, which was about 2 weeks ago. Perhaps I dislodged an obstruction when probing on my last visit. I opened up the back compartment and removed the drawers to gain access to the drain. I ran weed eater wire through the drain. It went a considerable distance but did not come out the other end. I called Ed at Whirlpool Tech Line to seek advice. He instructed me to run water down the drain to see if there was a leak in the cabinet. No leaks materialized but a small leak might not and I explained this to Ed. The unit did drain. Ed advised me that he has documented everything under the currrent SR# 7731007750 to protect our customer but that since it is draining and we have no definitive that it is leaking into the cabinet we will refrain from a unrepairable situation. Because we did identify that the Fascia Heater was bad on the last visit I. Hanged that out. I advised our customer to call AIG if there are any future problems.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near San Antonio, TX 78217
Jim G.
Job Details: 06/28/2021
Left knob. Issue resolved.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS1
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that stand alone icemaker was not making ice. Found issue to be faulty compressor and condenser fan motor. Customer wants to talk it over with wife. Collected SC and gave estimate 1311.43; rqstng P&A on 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Chris S.
Job Details: 06/28/2021
Customer stated that washer was not cleaning close right. Found issue to be faulty actuator. Also customer smelt burning coming from control board area. Waiting on actuator part to come in and ordering control board part of stock.; ordrng 1 W11417466 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78218
Chris S.
Job Details: 06/28/2021
I replaced capacitor, motor, and actuator. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Universal City, TX 78148
Chris S.
Job Details: 06/28/2021
Customer stated that icemaker stopped making ice. Found issue to be that ice got stuck in the arm and wouldnt let it make ice. Fixed arm tested unit everything working properly. Yes to survey
We serviced a
UNKNOWN VENTHOODS
Model UXT3030ADW0
Near San Antonio, TX 78240
Sebastian
Job Details: 06/28/2021
Cant confirm 120 V on both low fan speed and high fan speed appears the switch is working fan is not turning verified voltage is making it all the way to the motor confirm that unit needs a new motor. Go forth with motor order scheduling for the July 9; schdld next appmnt for 7/9 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Schertz, TX 78154
Zachary
Job Details: 06/28/2021
Checked refrigerator found air diffuser making thumping sound. Ordering air diffuser to resolve issue.; ordrng 1 W11164593 (Air diffuser)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 06/28/2021
Customer stated that they hearing a slight squeak when it agitates and it does it every other cycle. Found issue to be agitator. Ordering agitator and its out of stock. Also ordering motor just in case.; ordrng 1 W11550891 (Agitator) and 1 W11026785 (motor-drve) and 1 W10752187 (screw)