We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Castroville, TX 78009
Jesus C.
Job Details: 10/26/2021
Tested unit. F4E3 error code. Ran diagnostics test. All test pass. All sensors and heater are good. Advised customer to check ventilation system for blockages. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Ingram, TX 78025
Colton B.
Job Details: 10/26/2021
Customer complained of no power to dryer. Found to be flipped circuit breaker. Flipped breaker. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Kerrville, TX 78028
Colton B.
Job Details: 10/26/2021
Issue was an F21 error code. Cleaned out drain pump and ran diagnostics cycle, unit tested good
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ06
Near Converse, TX 78109
Zachary
Job Details: 10/26/2021
Checked OTR MW, light will not come on. Tried factory bulb. No change. Triac on control board is stuck open. Ordering PCBA to resolve issue.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78253
Sebastian
Job Details: 10/26/2021
Replace the valve found that this did not fix the issue ordering entire manifold Found that knob is also cracked customer says that it has always been this way ordering knob as a functional issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Zachary
Job Details: 10/26/2021
Returned to replace reservoir. After installation of new reservoir tested water and filing of ice maker through diagnostics mode. Everything on fridge is functioning as designed. Tested all other ice maker functions through diagnostics mode. Job complete.
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Castroville, TX 78009
Jesus C.
Job Details: 10/26/2021
Tested unit. F4E3 error code. Ran diagnostics test. All test pass. All sensors and heater are good. Advised customer to check ventilation system for blockages. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78233
Zachary
Job Details: 10/26/2021
Checked range, still same issue. No error codes. Powered on bake and finally noticed only broil element working. Called tech line and spoke with Butch followed DC voltage to board and checked good but no power going to bake element. Element tested good. Ordering harness per tech line and control as my own contingency to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78218
Chris S.
Job Details: 10/26/2021
Replaced heating element. Element is working but noticed that they not getting hot water to dishwasher. Told customer they need to get plumber out or check water heater. But other then that everything working properly.
We serviced a
WHIRLPOOL FREEZER
Model KRSF705HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/26/2021
Replaced door issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/26/2021
I was able to verify a slightly clogged vent. Advised customer to have it clean professional given how the vent runs underneath the deck.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Castroville, TX 78009
Jesus C.
Job Details: 10/26/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/26/2021
Installed new handle and screws. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/26/2021
Customer stated unit not collecting lint properly, lint not sticking on lint trap. Found cause to be the ventilation on the home side partially clogged not allowing proper suction out of the unit. Advised customer to contact someone to clean the venting on the home side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/26/2021
Unit makes ice but not dispensing. Found cause to be ice maker leaking causing ice build up on the bottom side of the bin causing the auger to slip on the bin. Ordering ice maker and valve to resolve the issue. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78006
Douglas H.
Job Details: 10/26/2021
Customer stated noise issue came right back after last trip. Found to be coming from Evap fan motor again. Replaced shroud, fan motor and grommet to resolve the issues. Unit testing good now with normal noise. No further issues at this point.
We serviced a
FRGIDAIRE RANGE
Model FFGF3053LSC
Near San Antonio, TX 78210
Chris S.
Job Details: 10/26/2021
Went to replace burner and all screw broke because they are rusted. Ordering other burners and valves just in case.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/26/2021
Replaced vent. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Boerne, TX 78006
Douglas H.
Job Details: 10/26/2021
Last trip found unit needed new freezer door. Replaced freezer door to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78202
Chris S.
Job Details: 10/26/2021
Customer stated that food in fridge is freezing. Found issue to be UI board and customer also packed her fridge by the icemaker. Also told customer she cant pack food in fridge. Everything working as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78015
Douglas H.
Job Details: 10/26/2021
Last trip found missing burner cap. Installed burner caps to resolve the issue. Unit testing good now. No further issues at this point. Job dispatched prior to warranty expiration.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near San Antonio, TX 78232
Jim G.
Job Details: 10/26/2021
I verified proper function however the customer was not aware of the ability to change the dryness setting also advised customer timed dry is an option. Used wire tie to secure harness during evaluation. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/26/2021
Tested unit. Microwave not starting. Found bad UI. Replaced UI. Microwave now running. Good heat. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/26/2021
Tested unit. Top oven door will come up when put in the full open position. Will need to replace hinge.
We serviced a
SAMSUNG WASHER
Model WV60M9900A
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/26/2021
Called Samsung tech line. Excessive shaking during spin. Found bad Dampeners and basket. Basket is no longer available for order. Advised customer about parts issue. Unit can not be repaired. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near San Antonio, TX 78209
Sebastian
Job Details: 10/26/2021
Replaced the motor along with blower wheel and ducting as the whole unit seems to be the cause of the issue after repair tested unit unit appears to be good to go not replicating any more noises at the moment
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/26/2021
Unit cabinet is dented. Ordering cabinet to resolve the issue.
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS1
Near San Antonio, TX 78209
Sebastian
Job Details: 10/26/2021
Replace the faulty by metal in the control did not confirm any other issues with unit everything appears to be working as it should in test mode
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 10/26/2021
Replace the thermal cut out major venting was clear tested unit good to go
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/26/2021
Inspection of unit is giving error code for basket reengagements fault. Well mainly testing unit between agitate in spin unit would initially shift into position but after a couple of seconds would slip back out. Order in clutch to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS00
Near Corpus Christi, TX 78413
Adam
Job Details: 10/26/2021
Customer complaint of freezer light has gone out. Replace lighting fixture to resolve issue.
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Corpus Christi, TX 78412
Adam
Job Details: 10/26/2021
Install components tested unit issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Portland, TX 78374
Michael
Job Details: 10/26/2021
I spoke with the customer and Barbara manger at RAC. I advised them I dont have the warranty information, I verified it with MD, that I would have to charge them without the information. She figured out it was done online, will call them back and reschedule.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Portland, TX 78374
Michael
Job Details: 10/26/2021
The customer says it wont start, it was working fine. Checked voltage at the wall outlet, Im not getting 120 on one of the legs, checked it at the appliance, not getting 120 at black wire L1 and getting 240 on the red wire L2 and 240VAC at both legs, showed the customer the readings, bad outlet or breaker, the fuse on the appliance is good. Customer issue, will have to get an electrician to correct the problem, the should start working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Ingleside, TX 78362
Michael
Job Details: 10/26/2021
The customer says its not washing the clothes properly and not activating the softener. F0E5 error code, cleared error code and unplugged the appliance for 60 seconds and plugged it back in. Calibrated and performed a quick, completed with no issues or error codes codes. Listening to the customer on how her sheets were coming out wrinkled. I asked her if she was turning off the extra power light on the settings the light comes on. She said no. I advised her if she use bulky sheets towels and heavy duty the light needs to be turned off otherwise you will not get the water you need up front. Extra power is designed to take out stains. The appliances working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Corpus Christi, TX 78414
John L.
Job Details: 10/26/2021
Put unit into diagnostics mode pulled one code F6E2 inlet voltage. Checked under unit, found valve was disconnected, placed connector back into place firmly and issue resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of lid cracking. Inspection of unit shows both right and left hand hinge is starting to have cracks going through lids towards the glass. Will need to replace lid and screws to resolve issue.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of under counter light never turning off. Inspection of unit shows replace the control board to resolve issue unfortunately board that was provided does not match board required. Pull the part number directly from existing control to re-order board.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of unit catching fire. Arrived at location and unit has been put in the front driveway. Further investigation shows unit shows it did catch fire inside drum customer states during operation. I did take several pictures in SD-QuickPic as well as live video chat with tech line. SR #7732083678. Tech line has deemed unit as not-repairable. Transferred me to safety team. Safety team SR#7732045305. After going over the issue with both tech line and safety team safety team stated they will be reaching out to the customer personally to follow up with the issue. I did inform customer to expect a phone call from that department and wish them a better day. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78408
John L.
Job Details: 10/26/2021
Put unit into diagnostics mode, found issue loss of refrigerant and bad heater. Will need to order components to resolve issue. Compressor start up is rough, slowly steadies then quiet. Amperage stays high for a few minutes and drops below minimum requirements.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Aransas Pass, TX 78336
Michael
Job Details: 10/26/2021
Installed the fix-thermostat, please the appliance in and turned it on. The appliance is heating and working normal.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Adam
Job Details: 10/26/2021
Plant of fan noise during operation more specifically exhaust fan. Regardless of higher low setting fan is making strange humming noise. Replace fan blower to resolve issue. Job will require two technicians to unmount unit.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 10/26/2021
Installed components, tested unit after installation. Issue has been resolved.
We serviced a
AMANA DRYER
Model NED4655EW
Near Rockport, TX 78382
Michael
Job Details: 10/26/2021
The drum isnt turning. Lifted the top, found the belt was busted, removed the front panel and the drum, installed dyer kit, put panels back in place. Plugged the appliance in and turned it on, the drum is turning properly and appliance is heating and working normal
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 10/25/2021
The issue was the filter.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Cibolo, TX 78108
Zachary
Job Details: 10/25/2021
Checked OTR MW, found it was indeed not heating and making abnormal sound. Checked outlet. Correct wiring and voltage. Tech 28 and I removed MW from cabinetry. Replaced magnetron and support part. Tested and MW now working. Reassembled and reinstalled back into cabinet. Tested again. OTR MW is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/25/2021
Crack in tub causing leak. Seal on gearcase bad. Will replace both.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78249
Jim G.
Job Details: 10/25/2021
Panel was. It the correct panel as customer already had this one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78209
Chris S.
Job Details: 10/25/2021
Replaced control board tested unit everything working properly and programmed control board.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near Pipe Creek, TX 78063
Sebastian
Job Details: 10/25/2021
Spoke with customer over the phone they expressed to me that theyve been getting messages but never called in any unit
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near La Vernia, TX 78121
Chris S.
Job Details: 10/25/2021
Replaced door with control board. Everything working good but also notice in spin kinda making a weird noise. Need to order tub assembly.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78263
Zachary
Job Details: 10/25/2021
Replaced timer with no change. Gained access to drive motor. Everything appeared normal. Replaced drive motor and tested. Dryer is now working. Reassembled and tested all other functions and they were working properly. No other issues or errors found. Dryer is now working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bandera, TX 78003
Sebastian
Job Details: 10/25/2021
Found that the dryer is technically wired right to the terminal block but the plug the customer has is miss wired showing 120 V from hot to hot 240 from hot to ground. Customer recently had electrician change out plug instructed customer that they must contact electrician To fix his work
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW1
Near Pipe Creek, TX 78063
Sebastian
Job Details: 10/25/2021
Replace control and tested calibration of unit verified unit is working appropriately based on customers description of the last problem I believe that their broil relay was shorted shut
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JEC8536ADB
Near San Antonio, TX 78239
Zachary
Job Details: 10/25/2021
Customer reported cooktop not heating correctly. After inspection found L1 with 120v but L2 with OL. Attempted to trip breaker fuses with no change. Recommended to get license electrician to inspect further. Customer reported foundation work that potentially couldve been the cause of issue since electrical runs through near where foundation work was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/25/2021
Installed new evaporator. Vacuum and recharge unit. Ran test 04. Good frost pattern on both evaporators. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Universal City, TX 78148
Zachary
Job Details: 10/25/2021
Returned to customers house to replace glass cooktop. Tested all functions found no error codes, the range is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED9300VU1
Near San Antonio, TX 78263
Chris S.
Job Details: 10/25/2021
Replaced motor and switch and dryer turns on but drum doesnt turn. Got error code F01need to replace control board.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78230
Jim G.
Job Details: 10/25/2021
Ive verified that the RC evaporator has frozen over again. Apparently this is the second time this has happened and I addition the control as already been replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/25/2021
Issue was a warped drain pan. Replaced pan, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78216
Jim G.
Job Details: 10/25/2021
I verified a misplaced bimetal. I moved as a courtesy. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Last tech found faulty ui board and membrane. Replaced both to resolve the issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 10/25/2021
Andrew SR# 7732070110 after inspecting thoroughly and advised replacing lower harness and clutch. I am going to bring gear as and slider as a precaution.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78222
Chris S.
Job Details: 10/25/2021
Customer stated that not washing well. Found issue to be gearcase and motor and cam. Stated that they have extended warranty and those were supposed to send us the dispatch. No customer they need to call Lowes and have them send dispatch out so that it shows that its still an extended warranty and we can ask authorization for parts.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Jim G.
Job Details: 10/25/2021
The dual water valve was to be replaced by the previous technician but it did not appear to arrive. I am reordering please reschedule as soon as part is available for install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Last tech found broken bin. Replaced broken bin. Unit testing good now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Mico, TX 78056
Sebastian
Job Details: 10/25/2021
Very obvious evidence that the icemaker had an internal electrical short which blew out of the side scoring side of the freezer there is no prominent hole that I can see but do unit is permanently damaged on the liner because of this calling in to safety icemaker is definitely destroyed and would need to be replaced which includes the harness on the side power is good going to icemaker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/25/2021
Found fridge evaporator frosted over. Scraped out ice could not go any further due to not having a steamer. Rescheduling for next Monday. ; schdld next appmnt for 11/1 MON !
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/25/2021
Issue came back recently. Unit had f3e1 error again. Ordering both sensors, expansion board, an additional Ui board, bringing back prescreened parts to resolve the issues. Issues lie in controls and sensors. Rescheduled for soonest availability.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model W5CG3024XS01
Near San Antonio, TX 78260
Colton B.
Job Details: 10/25/2021
Service bulletin came out for stove top grates. Replaced grates. Tried to replace cook top but screw was stripped so could not replace.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78254
Sebastian
Job Details: 10/25/2021
Replace the motor capacitor and the line filter for the unit as a customer is having the circuit breaker trip after some use explain to customer that the motor is pretty much the only thing on there that would pull any amperage replaced motor along with capacitor as a contingency customer to monitor and see if the issue returns if she returns might have to call tech line or order a control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 10/25/2021
Found that the switch in the middle section drawer is bad even when pressing it manually does not appear to actuate the lights the way it should and I am getting the sensor door opened even with the door closed all the way there does seem to be frost buildup on the evaporator that needs to be addressed this can be caused by the switch itself failing or by the unit ordering the switch so that when I defrost evaporator and replace that unit that the unit does not fail again due to the switch being bad.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA00
Near Helotes, TX 78023
Douglas H.
Job Details: 10/25/2021
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor, vacuumed unit, held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 cool down period. Per sb web and proof of purchase unit is under warranty. Sb web shows purchase date of 11/20/2020
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 10/25/2021
Replaced icemaker tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Kingsville, TX 78363
Adam
Job Details: 10/25/2021
Customer complaint of unit randomly tripping GFI plug as well as breaker for the home. Call tech line to troubleshoot the issue tech line states so long as theyre not an over amp draw during function of refrigerator that causes most likely with the home more specifically with a newer breaker. When I arrived at the home unit was on and running showing no issue. Well unit was in good function I ran several tests to the unit to make sure did not power off during normal function. Tested both compressor defrost icemaker and light switch to confirm that all function will work and not tripped breaker or plug. Tech line referred me to the service planner in which I tested unit. SR number above. I did go over several requirements that whirlpool has in place for such an occasion where they would like to have all their units plugged into independent circuits as well as not plugged into GF eyes because arcing during operation is considered normal function and sometimes new breakers or plugs are a little too sensitive to this which can cause exact issue of customers complaint. Only option left would be to refer customer to professional electrician to resolve issue. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 10/25/2021
Customer complaint of door seal separating. Inspection of unit shows gasket on refrigerator door separating at several different points. Will need to replace door to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Refugio, TX 78377
John L.
Job Details: 10/25/2021
Inspected unit, found unit only makes noise and random occasions. From the sound you hear is making a big noise, Cantel noises from plastic on plastic rubbing. After further inspection found possible issue with cam as it shows some signs robbing and also covered in fine and bits of plastic particle. Replace cam tested no noise. Issue should be resolved.; used 1 W10721967 (CAM) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
Adam
Job Details: 10/25/2021
Customer complaint of long drive times or having to run multiple cycles. Inspection of unit shows good voltage and excellent temperature unfortunately the issue customers having caused by the way the unit is set up to exhaust air. Not only is exhaust hose stretched out but it also makes two or three turns and has a large pinch point but also unit is set up to vent out the ceiling.I did advise customer of the best case situation for them to get unit in proper position to dry and circulate wet air out of the unit. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
Not washing the clothes, just sits on wash and doesnt advance per customer. F8E1 no fill/long fill error code, cleared error code and test inlet valve, cold side isnt getting any water. Installed new inlet valve, tested inlet valve, good pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID ICEMAKER
Model KUID308HPS
Near Port O'Connor, TX 77982
Michael
Job Details: 10/25/2021
Not making ice per customer. Turned the power on and the reservoir filled, the reservoir drain pump activated but not draining the water. Ordered the reservoir drain pump and recirculating pump, rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Ingleside, TX 78362
John L.
Job Details: 10/25/2021
Inspected unit, found freezer door does not shut properly at all times. This is due to an issue with the slides not allowing door to shut fully at all times. Replaced slides and issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MF
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
The top burners turn on and off and not keeping the same temperature, has been doing it since they moved in last December per customer. Voltage is good at both wall outlet and appliance, all connections are good at the terminal block. No error codes, preheated the oven to 350 degrees, working normal, tested all the top burners, theyre heating and working as designed. I advised the customer these models are regulated by the government and are designed to work this way. The appliance is working normal
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near Port O'Connor, TX 77982
Michael
Job Details: 10/25/2021
Installed the new control panel. Turned the breaker back on, the appliance powered on properly and is allowing me to selections, set the appliance up and tested both the MW and the oven, both are working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
The appliance is cooling or making ice per customer. Removed the back cover, found the drier had sprayed out Freon using a UV light. I also removed back panel in the FC, used a UV light and found the evaporator is also leaking on the right side where the foam is. Sealed system issue, ordered the drier and the evaporator. Please reschedule the customer with a sealed order .
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Schertz, TX 78108
Zachary
Job Details: 10/25/2021
Customer reported not enough water filling the washing machine while in use. Checked for errors in diagnostics mode and ran it though the diagnostics cycle with everything functioning as designed. Informed customer that water level is normal. Customer also informed us that shes putting soap to the #4 line. Advised her that soap should be to the #1 level in order to produce a good wash. Informed her on proper loading procedure as well. Customer is use to the old design washers. Washer is working and functioning as designed
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Two issues, first being food freezing in rc, second being icing on freezer rails. Issue in refrigerator compartment is Evap cover. And freezer issues is rails and gasket. Ordering all parts to resolve all issues.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 10/25/2021
Replaced gasket fixed seal to fit good. Everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/25/2021
Installed new rail and support. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/25/2021
Installed new UI and control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/25/2021
Installed new ice maker. Good harvest. Good water fill. No further issues. Job complete.
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Colton B.
Job Details: 10/25/2021
Issue is that the bake is not igniting. Replaced bake igniter, still no ignition. Called techline who suggested replacing the DSI board and the wire to the bake igniter to resolve issue. Will call customer when parts come in.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Ice maker issue was not with valve b
We serviced a
WHIRLPOOL VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
Zachary
Job Details: 10/25/2021
Tech 28 and I performed 2 tech job of taking old vent hood motor out, one of us holding motor while other removed screws. Had 2 stripped screws from installers that cost a lot of time to remove. Installed new motor and vent hood is now working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/22/2021
Installed dye drier. Vacuum and recharged system. Good pressures. Good frost pattern. No further issues. Job complete. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cibolo, TX 78108
Zachary
Job Details: 10/22/2021
Checked washer, issue is when plugged in. Drain pump is stuck on. Cancelled out found error code F0E5- off balance load. Ran diagnostic cycle no other issues or error codes found. All components working properly. Installed tie wire to secure drain hose. Leveled feet. Washer is working as designed. Discussed proper loading procedure and soap usage, and other good information to extend washers life. For some reason if issue arises again re-order control boar.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2021
Returned to house for exposed wires. Also tested new console and found that the console diagnosed by previous tech did not fix issue. Ordering new control to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/22/2021
Tested unit. Bake igniter workin intermittently. Ordering DSI board and bake igniter.
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/22/2021
Wiring damaged at Needs new harness and terminal block.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 10/22/2021
Replaced control and sensor. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78253
Sebastian
Job Details: 10/22/2021
I found that the heaters every single one of them on a unit or warm but not warm enough to indicate that the full 240 is going through to them found that the control was unresponsive was only able to get in the diagnostics and work unit after a reset the fact that the heaters are staying on and not engage is a major problem two things can be happening is the board replaced or shorted or the wiring harness is shorted somewhere against the body ordering for wire harness along with both controls console.