Near Salem, VA 24153
Chris S.
Job Details: 01/21/2020
HORIZON 27' LARG WHIRLPOOL WFW8300SW05 I found a short piece of wire in the tub which I removed. I checked operation. All operations check ok.
Near Hollins, VA 24019
Uriah B.
Job Details: 01/21/2020
KITCHEN WHIRLPOOL WRF757SDHZ00 Needs FC led module. ; ordrng 1 W11205083 (module)
Near Roanoke, VA 24015
Chris S.
Job Details: 01/21/2020
BELLA KITCHENAID KRFC704FBS02 The utility bin is broken. ; ordrng 1 W10887802 (bin-cntlvr)
Near Conway, AR 72034
Doug M.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED85HEFC2 "Replaced seals and seal cover due to vibration,tested unit operation checks ok"
Near Little Rock, AR 72211
Doug M.
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Called tech line due to door alignment issue, tech sed to rerack door and adjust control knob panel , ran heat cycle no heat escaping from door unit working as designed operation checks ok"
Near Little Rock, AR 72205
Doug M.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Inspected unit for performance issues, performed service diagnostics found f7e1 , f2e1, found heater was not coming on and stuck Sani rinse key, performed auto test found unit would not advance through test to allow heater relay to reset , found stuck key do to console hitting installation screw, diagnosed to need console w10815487-and main control w11413274 , customer does not want to move forward with repair at this time"
Near Little Rock, AR 72223
Doug M.
Job Details: 01/21/2020
OVEN JENN-AIR JJW3830DP00 "Inspected unit found f2e1 error code communication loss , checked all connections checked ok, replaced console and upper appliance manager due to error code on upper oven only, tasted unit operation checks ok , parts covered by manufacturer per sb web"
Near Maumelle, AR 72113
Doug M.
Job Details: 01/21/2020
DRYER MAYTAG MGDB835DC4 "Inspected unit for vibration noise , found noise coming from exhaust at rear panel , adjusted rear panel and exhaust, noise went away, operation checks ok"
Near San Antonio, TX 78216
Ivan B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced lid and pantry drawers and pantry cover. Customer pleased with appearance of fridge now. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/20/2020
DISHWASHER JENN-AIR JDB4000AWS Replaced elec control. Unit operating as designed at this time.
Near Shavano Park, TX 78231
Ivan B.
Job Details: 01/20/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Replaced thermistor and defrost sensor. Advised customer to wait 24 hours for optimal results.
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/20/2020
WASHER MAYTAG MVWX655DW1 Client told me that the unit was not draining or spinning. During the discussion for path to payment the client understood they would have to pay a service fee but she was not prepared to pay parts and labor. I did not see an authorization. I called our office and spoke with Melissa. She confirmed that we did not have such an authorization. The client informed me that she initially called Maytag and they told her to call Lowe’s. A representative from Lowe’s called Elvin told the client that the parts and labor would be covered. I provided the client the contact information to Whirlpool to seek authorization. Job complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 The client was concerned about the door bouncing. She had never had a refrigerator like that before. The door appears to me to be operating as designed but I made some adjustments to the front feet to meet the consumers needs while keeping the refrigerator balanced. The client also had a bin that was off track. I got it back on track. The moisture control tab on one of the refrigerator bins was dislocated. I properly installed the tab. Fully operational. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Upon arrival found water leaking around water valve. Added connection and hose. No further issues at this time.
Near Schertz, TX 78108
Shawn W.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Top lights are dimmer than normal and freezer lights are not working. The Service Diagnostics mode would not display service test 12 accent light turns on or service test 62 pantry lighting. Under service test 66 manufacturing codes E0 was displayed indicating nor errors reported by the microprocessor. Called Tech-Line and talked to Rich to seek missing Schematic LED specifications. He explained to me that it is simply that the freezer LED needs to be swapped out. I ordered part.; ordrng 1 W10843353 (module)
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/20/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Replaced latch. Still did not close. Called Techline and spoke with both Robert and Mark. Was advised that since the door, when opened all the way, drops below a 90 degree angle, to change the hinges. Sr#7726932451. I ordered the parts.; ordrng 1 3367670 (screw) and 1 8269145 (brckt-mtg) and 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf)"
Near San Antonio, TX 78219
Steven G.
Job Details: 01/20/2020
REFRIGERATOR MAYTAG MSB26C6MDH02 "Checked refrigerator unit was outside with doors off, replaced control board and helped customer bring refrigerator inside, she is putting doors back on and call if any problems"
Near San Antonio, TX 78244
Steven G.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Checked dishwasher found water valve dripping water into tub when off, replaced water valve checked operation unit working normal now ; used 1 W10327250 (WATER VALVE ) from stock"
Near San Antonio, TX 78218
Jim G.
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 "Determined the timer is not counting down. Ordering timer and heater as a precaution. ; ordrng 1 279838 (element,heater) and 1 W10857612 (timer)"
Near Selma, TX 78154
Steven G.
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher found upper spray arm not washing properly, replaced pump and motor checked operation unit working normal now"
Near San Antonio, TX 78209
Jim G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WEG745H0FH0 Previous techline recommendation was spark module but it was not the case. Spoke to techline with Bruce SR# 7726889771 who informed me the issue must be with main wire harness. Ordering harness. ; ordrng 1 W10908899 (harns-wire)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/20/2020
DISHWASHER JENN-AIR JDB8500AWX3 Checked dishwasher found tub rusting again may be from pump and motor gasket replaced pump and motor reinstalled dishwasher unit checks ok. Tub is under parts warranty
Near San Antonio, TX 78209
Steven G.
Job Details: 01/20/2020
REFRIGERATOR KITCHEN AID KSSC42QMS01 "Checked refrigerator customer complaint fill tube keeps icing up, ordered new fill tube; ordrng 1 2302756 (tube-inlet)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "The unit was still uninstalled, and when asked if the client had the water outlet and pressure repaired, the answer was no. The client originally installed this himself, rather than have it professionally installed. I am not a plumber but do not think that the water pressure going into the unit has ever been to specifications. The last time I was there the water got stuck on and I did not want a liability issue. I called the Whirlpool trade care team and spoke with Stacey. I explained the whole situation and she advised against performing an installation and instructed me to give the client the valve since the old new one was striped. This way the client can hire a professional installer to install the dishwasher according to specifications from the manufacturer. I gave the client the valve and explained that once the dishwasher was installed properly with proper plumbing they could contact Whirpool if the dishwasher was not working. SR#7726533022"
Near Adkins, TX 78101
Steven G.
Job Details: 01/20/2020
WASHER MAYTAG MVWC465HW2 "Checked washer, customer showed pants that have white streaks in them, removed lid latch and inserted in door lock so customer could watch what is happening during wash and spin, customer understands now and is going to change some washing methods and if she has any problems she will call"
Near San Antonio, TX 78222
Steven G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE510S0HB1 Checked range found sensor at 1000 ohms new sensor at 1200 replaced sensor checked connections and cleared codes ran unit F3 E0 came back ordered control ; ordrng 1 W11204514 (CLOCK)
Near La Vernia, TX 78121
Steven G.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Checked dishwasher found adjusters broken and spray arm, replaced parts checked operation unit working normal now. Used one adjuster and returned one."
Near Schertz, TX 78154
S. L.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed freezer door removed evaporator cover replaced fan and sensors. Replaced ice bucket ran diagnostics no error codes cycled ice maker all operations normal balance paid in full.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Last visit found faulty user interface. Swapped out with new part to resolve issue. Unit tested good now.
Near San Antonio, TX 78244
S. L.
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 "Unit was purchased in 2018 not under warranty, found blower wheel stuck due to lint build up removed obstruction cleaned dryer cabinet tested temps all operations normal advised customer to get dryer vent duct checked to prevent fire hazrd"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 "134 McNarey. checked dryer found dryer only receiving 120 to L1 no 240 present, checked a 2nd 240 plug that plug received 240 plug dryer in drYer began to heat up. No issues with dryer job complete."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/20/2020
WASHER AMANA NTW4516FW3 Checked washer found no error codes. Ran automatic test in diagnostics 3 times with no errors. Recalibrated washer no issues. Good water flow to washer. Job complete.
Near San Antonio, TX 78213
L
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KFXS25RYMS5 Issue is dwater not dispensing right from water dispenser. Found spigot stuff with dirt or sand. Clean it and water comes out good now. Costumer wants part replace since it’s under warranty ordering new part ; ordrng 1 W10353552 (separator)
Near Ingram, TX 78025
Sherman
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 Upon arrival customer met me up the road from residence to ask me to lock up when I left. She had to go back to work. Changed door switch. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW4950HW1 Replaced gear case ran calibration. Failed calibration test. Ordering actuator. Ordering capacitor and control board just in case.; ordrng 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W11211482 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
REFRIGERATOR JENNAIR JFC2290VEM8 Customer stated issue is the unit is not making ice. Found issue to be caused by ice obstructing flow in the fill tube to icemaker. Cleared ice and manually tested water. Unit testing good now with no further issues. Collected service call and labor.
Near San Antonio, TX 78228
Christian G.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Issue stated by customer: drawers hard to open and close. Drawers were grinding on tracks. Ordering new sets.; ordrng 1 W11162443 (cover) and 1 W11162446 (pan-meat) and 1 W11162448 (pan-snack) and 2 W11368751 (HOLDER M/B)s and 1 W11371713 (HOLDER TOP)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/20/2020
DRYER MAYTAG MEDB950YG0 Customer complaint was unit would make noise replaced pulley to resolve unit is operating as designed.
Near San Antonio, TX 78230
L
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Issue is pantry side of fridge not cooling found bad damper motor not letting air through. Ordering new part. Quoted costumer 97.62 ; ordrng 1 W10248595 (control)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Confirmed diagnosis of bad compressor. Replaced compressor to resolve the issues. Vacuumed unit, held. Recharged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Unit not cooling in refrigerator compartment. Last trip found faulty electronic control, EVAP harness, and power supply board. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. CRP the parts. Collected labor."
Near San Antonio, TX 78245
Douglas H.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit stopped cooling. Found cause to be defective drier installed previously, leaking from backside of service port. Replaced drier to resolve issue. Vacuumed unit, held vacuum. Charged unit, held charge. Ran unit to allow Freon to cycle through. Checked for any other leaks. Didn’t find any other leaks. Unit testing good and cooling properly now. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near Helotes, TX 78023
Douglas H.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not cooling. There is evidence of a leak as there is Freon and dye all over the ground around the unit. Checked all visible junctions and tubing including EVAPs. Couldn’t locate leak. Did notice Freon seeping out of the cavity by the freezer. Compartment. Calling techline to report findings. Spoke with Dave. He stated unit is unrepairable. Read disclaimer to me. Sr 7726931237
Near San Antonio, TX 78250
Richard G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE320M0ES2 Replaced door hinges. Door is now good to go.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/20/2020
WASHER MAYTAG MHW5630HC0 Tested washer. F0E5 error code. Ran diagnostic test. No issues during testing. Basket is balanced. Good drain. No issues during testing. Spoke with customer. Customer is using a whole cup of soap. Excessive soap causing issues. Performed customer instruct. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/20/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Last trip suspected faulty control due to fan new fan speed was slow to start. Since last trip control stopped sending power to EVAP fan. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/20/2020
WASHER MAYTAG MVWB835DW1 "Customer complaint is that the washing machine isn’t working and is showing a code F2E3 UI mismatch. Also the power cord has a short in it and goes in and out. Customer has extended service plan through Lowe’s. Customer called Lowe’s while I was in home. They are researching who called in the dispatch to us and will get back with the customer. I spoke with Melissa at the office. Lowe’s called her and said they did not send the dispatch. Informed customer that I could not work on the machine until a dispatch is received. If the dispatch goes through, will need to order power cord W10859955, control W11024149, and console W10861510 for return visit."
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Replaced mullion and end cap refrigerator sealing as designed. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 01/20/2020
DISHWASHER MAYTAG MDB8979SFZ Upon arrival checked unit. Unit is functioning as designed. Advised customer to call the installer back out to level unit and straighten. Door is rubbing. Called support team. Spoke to Macy. Sr-7726594211.
Near Bulverde, TX 78163
Ivan B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL ED25DQXAW00 Replaced light bulb and socket. lights working properly at this time no further issues.
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW7500GC0 Hot water was not entering inlet. Replaced inlet. Unit operating as designed at this time.
Near San Antonio, TX 78216
Ivan B.
Job Details: 01/20/2020
DRYER MAYTAG MEDB835DW4 Dryer had loud rattling noise on video customer showed me. This was due to debris in the vent hose line. Cleared the line now unit is operating properly no noise. Tested empty and with load in to be sure. No further issues at this time. Yes to survey and leave behind. Customer believes issue is not vent line and I informed customer our service call is good for 90 days so if it starts making the noise again or if the dryer starts operating funny In any capacity to call us. Refused to sign.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/20/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Replaced wiring harness. Tested to complete. All burners are now lighting. Customer states he called us back in because there was still a gas smell. Using leak detection solution and electric leak detector, I found no leak. Also did not smell a leak. Called techline spoke with TJ, states there is nothing additional we c and do and to have the customer contact customer service. SR# 7726928858"
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Wrote PLZ DO NOT TAKE on the box w the part and set it aside but the part was taken anyway.; saved tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW8500DC5 Replaced control. Ran unit through automatic test and manual spin. All good. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced tub. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78249
L
Job Details: 01/20/2020
WASHER MAYTAG MVWB865GC0 Issue is costumer said washer not filling with water. Ran diagnostics no error codes. Explain costumer that washer is not going fill the whole tub with water like she thinks it will. And how much detergent to use since she’s using 3 times the amount.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/20/2020
WASHER MAYTAG MHW3505FW1 Replaced water pump ran diagnostics no issues. No error codes found during testing or operation. Job complete .
Near San Antonio, TX 78258
Devon F.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Called customer he said someone already came by.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW5000DW3 Issue was a LF valve. Replaced valve to resolve issue. Unit tested good. Talked to customer about survey.
Near Schertz, TX 78154
Devon F.
Job Details: 01/20/2020
WASHER MAYTAG MVWC565FW2 Customer complaint was unit would not drain check drain pump seen pump disconnected reconnected pump unit is operating as designed.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFC310S0ES3 Customer complaint was unit door hinge was broken replaced door hinge unit is operating as designed.
Near San Antonio, TX 78201
Christian G.
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 "Issue stated by customer: dryer door not closing right. Found fryer latch too tight, not allowing door to close, removed and adjusted so unit would operate properly. Unit test good. Informed customer of survey."
Near San Antonio, TX 78229
Christian G.
Job Details: 01/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS00 Issue stated by customer: unit keeps going into mock sabbath mode. Found unit not responding to controls in diagnostic mode. Display not showing correct info. Ordering parts.; rqstng P&A on 1 W10852741 (cntrl-elec DISPENSER) and 1 WPW10675033 (cntrl-elec)
Near San Antonio, TX 78229
Christian G.
Job Details: 01/20/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Issue stated by customer: washer over filling. Replaced pressure sensor. Unit test good. Informed customer of survey.
Near San Antonio, TX 78260
L
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Issue is compressor making loud noise. Found fan was loose. Fixed the issue. Unit not making noise. Job complete
Near San Antonio, TX 78254
Colton B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a bad motor. Replaced motor and sump assembly, unit testing good. Verified no leaks. Talked to customer about survey."
Near San Antonio, TX 78212
Christian G.
Job Details: 01/20/2020
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Customer has built in fridge. Refrigerator is obstructed by wall and will need to be removed in order to work on unit, please review pics. Customer will call back when ready. Customer requested to hold on to parts.; O-emld tckt"
Near San Antonio, TX 78254
Colton B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Issue was no water from refrigerator and small ice production. Replaced valve to resolve issue. Unit had low pressure, removed filter and pressure was great. Recommended a new filter to customer. Unit tested good."
Near Helotes, TX 78023
Colton B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF760SADM3 "Issue is that dishwasher is not washing dishes, detergent left in tub. Wash motor never ran in diagnostics. Finding issue to be a bad sump assembly. Quoted customer for P&L, collected service call. Customer declined repair."
Near San Antonio, TX 78249
Christian G.
Job Details: 01/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: double oven displaying wrong time. Replaced control and console to resolve issue. Unit test good. Informed customer of survey.
Near Helotes, TX 78023
Colton B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue was broken top rack adjusters and drain pump. Replaced adjusters and drain pump, unit tested good. Left survey flyer behind."
Near Converse, TX 78109
S. L.
Job Details: 01/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HW3 "Removed vent removed control panel replaced microcomputer then removed light socket from bottom, installed Whirlpool lightbulb customer had bought himself tested unit all operations normal."
Near Kerrville, TX 78028
Sherman
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW5620HW Upon arrival checked unit out took back off. Found no evidence of any type of leak. All connections are good. Unit is functioning as designed. No further issues at this time.
Near Converse, TX 78109
S. L.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW97HEDW0 1st CALL!!! Diagnosed unit again to make sure correct part was ordered found bad drain pump not control board returning board. Quoted service fee already paid remaining balance rescheduling 1/22/19 1ST CALL.; ordrng 1 WPW10605427 (pump-water)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Customer complaint is that the microwave is tripping the breaker, and that it keeps telling her to open and close the door to make it run. Determined bad interlock, magnetron and sensor.; ordrng 1 W11033422 (interlock) and 1 W11233913 (sensor) and 1 W11346197 (MAGNETRON)"
Near San Antonio, TX 78256
Colton B.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE515S0ES2 "Issue was a bad control on oven. Replaced control board, unit tests good."
Near San Antonio, TX 78255
Colton B.
Job Details: 01/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Issue is lines on display screen. Flipped breaker, unit now works well, but images still burned on screen. Ordering new console to resolve issue. ; ordrng 1 W11351998 (CONSOLE )"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/20/2020
WASHER WHIRLPOOL MVWB835DW2 "Spoke with Nik, approved use of CRP. Replaced gearcase ran washer no issues. No error codes found during testing or operation. Collected service call fee and labor."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced all orifice holders except for front right, that one was received damaged, reordered. When testing the remaining burners, did not see any change. Will need to call techline on return visit.; ordrng 1 W11122548 (bckspl-gls)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Customer complaint is that the freezer compartment is frosting up and ice/snow is building up. Customer showed me a picture on her phone of the buildup and also showed a video of the noise being made. Determined there is a bad thermistor.; ordrng 1 WPW10384183 (thermistor)
Near Floresville, TX 78114
S. L.
Job Details: 01/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Removed door defrosted evaporator replaced fan and harness, reassembled then removed control from back. Installed revised control and ran service mode found correct revision number and all operations normal."
Near San Antonio, TX 78209
Jim G.
Job Details: 01/20/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Drain line was kinked. Cut drain line to remove excess material. Ran line directly to stain pipe. Issue resolved
Near La Vernia, TX 78121
S. L.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KSCS25FVSS01 "Found no display on UI disconnect wires at main control to UI do have HV but not getting any other readings. Found when the UI 1st gets plugged back in relay behind dispenser clicks for 2-3 minutes then stops, will need new Main control and display control. service good for 90 days.; rqstng P&A on 1 W10823803 (cntrl-elec) and 1 WP2303843 (cntrl-elec)"
Near San Antonio, TX 78212
Jim G.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Checked unit. Icemake is not responding to diagnostics tests. Contacted techline to verify issue. Icemaker was leaking. Replaced icemaker. Issue resolved..
Near San Antonio, TX 78250
Christian G.
Job Details: 01/20/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Issue stated by customer: ice maker water valve cut and popped ca off leaking water. Customer also stated hinge was popping when open/close. Ordering parts.; ordrng 1 W10918120 (closer LATECH) and 1 W11415785 (ICE MAKER FILL VALVE) and 1 WP67003638 (closer)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Last visit found cracked cooktop and replaced it this visit along with left rear element. Unit tested good now. Ordering foam tape to ensure unit does not receive damage again.; ordrng 2 12002793 (tape- foam)s
Near Stockdale, TX 78160
S. L.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Removed rear panel replaced water valve for icemaker and dispenser removed failed fill tube tested for leaks no leaks ran harvest cycled all the way and filled correctly all operations normal .
Near San Antonio, TX 78254
Christian G.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW92HEFW0 "Issue stated by customer: washer won’t start, displays F1E1 error code. Replaced control. Unit test good. Informed customer of survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2020
WASHER MAYTAG MVWC555DW1 "Unit not spinning out properly. Finding issue to be faulty gearcase. Then control only let me run one auto test, it wouldn’t produce any other testing. Ordering gearcase and control to resolve. Asking for autho due to previous tick under Lowe’s warranty and this ticket under WHP. ; rqstng P&A on 1 W11035751 (gearcase) and 1 W11116591 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78240
Colton B.
Job Details: 01/20/2020
MW-HOOD COMBO WHIRLPOOL WMH76719CS-5 Issue was a no heat microwave. Transformer running very loud. Finding issue to be a bad transformer. Ordering high voltage parts to resolve issue. ; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W11371718 (TRANSFORMER )
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Changed ice maker out. Control board is out. Ordered parts to resolve issues. PA needed for part. ; rqstng P&A on 1 WPW10628307 (CONTROL BOARD )
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 01/20/2020
DRYER WHIRLPOOL WED4850HW0 I replaced the whole heating element and the temperature only got as high as 114 degrees F. I called Techline and spoke with Andrew. While running the dryer we tested the voltage at the terminal block and got 120 VAC. I heckled it at the outlet 120 VAC. Should be 240 VAC. For whatever reason I did not check this the first time I was here. New construction. Customer just moved in. I informed the client. Fully functional. Job complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Issue stated by customer: display not operating properly. Replaced console. Unit tests good. Informed customer of survey.
Near La Vernia, TX 78121
S. L.
Job Details: 01/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Found blower wheel on but not pulling exhaust removed unit from cabinet removed cover found blower wheel working correctly but found air deflector not fastened completely to air pathway. Secured screws reassembled tested all operations normal used paper towel and blower is pulling towel up to filter now.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/20/2020
WASHER MAYTAG MVWB765FW Tested washer. Found drain pump wiring was damaged. Repaired wiring. Drain pump powers on. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced faulty UI with new part. No further issues at this time.
Near Comfort, TX 78013
Tommy B.
Job Details: 01/20/2020
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Last visit found faulty gaskets on the doors. Replaced with new gaskets to resolve issue. Gasket installed on right door was defective. Ordering new gasket to resolve issue. ; ordrng 1 W10830055 (gasket-fip)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Called techline spoke to Chris. Found issue to be a blown fuse. Not control related as the UI indicated.; ordrng 1 W11188752 (fuse)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFG525S0HS0 Replaced hinge. Other hinge was not needed after all. Issue resolved.