Near Converse, TX 78109
S. L.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed broken ice bin replaced removed filter and rear panel replaced 2 way valve and water tube. Reassembled tested no leaks all operations normal.
Near Converse, TX 78109
S. L.
Job Details: 03/19/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Found light in cavity not working found upper secondary door switch burnt replaced with truck stock tested all operations normal.; used 1 W10727360 (SWITCH) from stock
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4655JW0 Replaced control board and lower harness. Ran diagnostics no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDT710PAHB0 Replaced control board and pump and motor ran diagnostics test no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 "Checked refrigerator found freezer door gasket not sealing properly allowing warm air to refrigerator. Defrosted, adjusted gasket no issues sealing. Job complete."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up at return holes dripping water into refrigerator section. Defrosted ice readjusted gasket no further errors found. job complete
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Complaint is that unit is not cooling. Tested unit. Found ice buildup on evap near capillary tube. No frost pattern on evap. Called SG. Unit having sealed system issues. Ordering new evap and drier. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/19/2020
REFRIGERATOR KITCHEN AID KUDF204EPA00 Unit fridge door popping open after being closed. Found cause to be shipping foam still in place on bottom of fridge door. Removed foam to resolve the issue. Advised to have installer to level unit and see about pushing in the hole further. No further issues at this point.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE550S0HZ0 Issue stated stated by customer: oven was set to preheat and had immediately jumped to 400degrees the. Shut off and that it had also started on its own at one point. Found stored error code F3E0 pointing to bad sensor. Replaced sensor and cleared error code. Heated oven to 350. Unit tests good. Informed customer of survey.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found drain pan was cracked, replaced drain pan checked unit ok."
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced damper control air flow is good in refrigerator. Customer stated freezer door did not open. Found ice build up at door spoke to customer about defrosting refrigerator. Will return Friday to inspect issue.; schdld next appmnt for 3/20 FRI 8-10
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
DRYER WHIRLPOOL LTE5243DQ3 "Checked dryer found thermal fuse blown replaced with truck stock. Also found door switch broken always thinking door is closed. Ordering door switch. Collected service call fee and thermal fuse cost.remaining balance of 115.94.; ordrng 1 WP3406108 (switch-dor), used 1 WP3392519 (FUSE) from stock"
Near Universal City, TX 78148
Steven G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Checked refrigerator found freezer door not sealing, adjusted door and found low water pressure found main line to refrigerator kinked adjusted hose now have good water flow, unit is working normal now"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/19/2020
REFRIGERATOR AMANA ASI2575GRW01 customer complaint was unit UI panel wouldn’t light up when press dispenser told customer I don’t think this unit has this feature she said THEY told her it did and I didn’t know what I’m talking about so I called tech line she said she can get to them faster then I can and also said she wants unit replaced called tech line to verify unit even has this feature they said no 7727405931 tried to get customer to sign she refused and told me to leave
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator door found door missing washer ordering new Asher to resolve issue.; ordrng 1 487576 (WASHER)
Near Boerne, TX 78006
Colton B.
Job Details: 03/19/2020
DISHWASHER SAMSUNG DW80M2020US Issue was a loud vent fan motor and leaking from right corner of door. Replaced vent motor and vent assembly. Also readjusted door which solved leak issue. Unit tested good.
Near San Antonio, TX 78258
Colton B.
Job Details: 03/19/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue was that left side pantry door didn’t always close. Replaleft hand rail on pantry door. Ordered wrong part for right hand rail. Pantry door is closing well now though. Unit is good to go.
Near La Vernia, TX 78121
Steven G.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived at home did not have part.; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 03/19/2020
REFRIGERATOR SAMSUNG RF323TEDBSR/AA "ESTIMATE ONLY! Unit left door not closing properly, found that issue to be unit not leveled properly. Leveled unit to fix door issue. Also both ice makers not working. Found upper ice maker stalling and lower ice maker stalled. Quoted 424.95 for P&L (labor 160) for both ice makers. Customer wants to think about the repair. Collected Sc. ; rqstng P&A on 1 DA97-07603B (LOWER ICE MAKER) and 1 DA97-13718C (ICE MAKER)"
Near San Antonio, TX 78261
Devon F.
Job Details: 03/19/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Customer complaint was unit would make noise found plastic rubbing against the compressor fan removed plastic unit is operating as designed.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE550S0HZ1 Right cooktop harness was over burn. May have been damaged. Replacing part as a precaution. ; ordrng 1 W11134845 (harns-wire)
Near San Antonio, TX 78216
Colton B.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 Issue was no hot water on sanitize cycle. Replaced control board and valve. Unit testing good.
Near San Antonio, TX 78257
Colton B.
Job Details: 03/19/2020
DRYER WHIRLPOOL WED6620HC1 Issue is a noisy dryer. Unit is still noisy. Order all moving parts and parts that make noise to resolve issue. ; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer complaint is that the heat from the oven heats up the control panel and they are unable to turn off the oven. The oven will then change temperatures on its own. Customer has to unplug the unit and let it cool down before powering it back on. Entered diagnostics and found error code F6E4 UI to control state status. Called techline and spoke with Andy. Says not to replace the control board but do replace the UI. Replaced the UI. Tested out unit. Operating as designed. Unit is good to go. Spoke with customer about survey.
Near Universal City, TX 78148
Steven G.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found water sitting in bottom of tub ran diagnostics everything checks ok, found drain hose not looped in cabinet, adjusted drain hose and tied unit checks ok."
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/19/2020
VENT HOOD WHIRLPOOL UXT5230BDS1 Upon arrival customer stated fan not coming on. Upon testing unit functioning properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Tested unit. Freezer is cooling. Fresh food is warm. Found warm air return are frozen. Evap fan is not running. Good power to fan. Replaced bad evap fan. Tested unit. Fan motor is running. Cleared air returns. Food airflow to fresh food section. Unit is working properly. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW8500DC5 Swapped out the clutch to resolve spin issues. Ran calibration and automatic test cycles and unit passed all functions. No further issues at this time.
Near San Antonio, TX 78219
S. L.
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DW4 Found F5 E4 error code checked lid lock function per tech sheet no issues when testing but still not able to consistently use unit even when opening and shutting lid called trade partners for further authorization spoke to Nancy she gave authorization number mpdynpdapl1 MPDYNPDAPL1 for repair ordered main control and lid lock assembly. Rescheduling 3/23.; ordrng 1 W10810403 (lid lock assy) and 1 W11170706 (CONTROL )
Near San Antonio, TX 78023
Christian G.
Job Details: 03/19/2020
RANGE JENN-AIR JDRP548HL00 Inner Door liner wrong color and design. Reordering; ordrng 1 W11318831 (frame-glas)
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/19/2020
DISHWASHER KITCHEN AID KDTM354DSS4 Installed ne sump assembly. Tested dishwasher. Good water through pump. Unit is working properly. No issues during testing. Collected payment for parts and labor. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Unit was loosing power to UI intermittently. Called techline. Might be caused by evap fan shorting. Replaced fan motor. Tested unit. No issues during testing. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the mw is sparking when using the upper rack. Found burn marks and bare metal near supports. Supports are also burned. Ordering supports, will touch up bare spots.; ordrng 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that lid will not lock. Tested washer. F5E2 error code. Found bad latch. Replaced latch. No issues during testing. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Ice maker auger not responding ordering solenoid and motor. ; ordrng 1 W11310391 ( ICE AUGER MOTOR) and 1 WP2152713 (solenoid)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Discussed service call fee with customer. She has decided to replace the unit rather than have it repaired.
Near Schertz, TX 78154
S. L.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new door and hinges found gap still present in FC door called tech kine spoke to Chris SR 7727408888 he advised me that only other issue could be rear right needs to be shimmed and that this is binding cabinet customer needs to get with RV dealer to have this corrected.
Near San Antonio, TX 78233
Steven G.
Job Details: 03/19/2020
RANGE MAYTAG MGR6600FZ1 Checked range found bottom drawer bowed replaced panel checked operation unit working normal now
Near Schertz, TX 78108
Steven G.
Job Details: 03/19/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Checked oven found clock not keeping time, replaced control checked operation unit working normal now"
Near San Antonio, TX 78219
Steven G.
Job Details: 03/19/2020
WASHER MAYTAG MVWC565FW1 "Checked washer found sheet stuck under agitator, removed sheet and replaced agitator checked operation unit is working normal now"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW8500DC "Issue stated by customer: washer console not operating properly, not responding to touch. Replaced console from pre-ID. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78230
Colton B.
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DW Issue was a broken washer lid. Replaced lid to resolve issue.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Issue was no light in freezer section. Replaced lights, unit tested good. Collected for P&L."
Near Castroville, TX 78009
Justin
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DW1 "F3E2, F9E2, F7E0, F0E3, stored in unit. Unit needs water valve, and gear case. Customer does not want to go forward with repair. Collected both appliance service calls on other ticket."
Near San Antonio, TX 78261
Devon F.
Job Details: 03/19/2020
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 Customer complaint was unit leaking display would be all black ordering new UI panel part is PSP so told customer it will take a couple weeks and I showed showed customer a temporary fix til I come back with the correction she very happy; ordrng 1 W11428588 (CONSOLE)
Near Helotes, TX 78023
Christian G.
Job Details: 03/19/2020
RANGE WHIRLPOOL KDRS483VSS03 "Issue stated: console and kickplate were damaged. Please see pics, vacant house. Replaced console and kickplate. Unit good."
Near Helotes, TX 78023
Christian G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: console/display not responding to controls. Previously restarted unit to temporarily resolve issue. Replaced control to fully resolve issue. Unit tests good. Informed customer of survey.
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 customer complaint was unit would not make ice called tech again they suggested replacing ice maker hey think the ice maker that’s in unit might be wrong model 7727064839 ordering new ice maker to resolve issue.; ordrng 1 W10908391 (icemaker)
Near Castroville, TX 78009
Justin
Job Details: 03/19/2020
DRYER WHIRLPOOL WED4815EW1 "Timer on dryer is not working, will need to be replaced. Customer does not want to forward with repair. Charging for 2 appliance service call. 178.61 collected"
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/19/2020
WASHER MAYTAG MVWB855DC2 Unit not powering on. Found F6e2 communication error. CRP the parts. Ordering electronic control and UI to resolve the issue. Quoted 105 plus tax for labor. Customer wants to proceed with repair. Collected Sc ; ordrng 1 W11112662 (console) and 1 W11112664 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/19/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Last visit found a faulty door hinge and cosmetic damage to the trim at the bottom of the oven. Replaced both parts to resolve issues and unit is testing good now. No further issues at this time. Yes to survey.
Near Cibolo, TX 78108
S. L.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 Found F8E1 error code tested inlet valve found valve stuck closed replaced valve tested no leaks ran calibration and test cycle all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/19/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Verified locked screen. Entered diagnostics mode and factory reset. Issue resolved.
Near Converse, TX 78109
Steven G.
Job Details: 03/19/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 Checked oven found touchpad beeps but nothing happens ordered parts; ordrng 1 W11040197 (CONTROL ) and 1 W11105017 (TOUCH PAD )
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2020
DRYER WHIRLPOOL WED5620HW1 "Unit is not in area for repair, not able to locate unit. Will close out job."
Near Bulverde, TX 78163
Jim G.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump assembly. Issues resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Complaint is that the freezer section is not freezing. It’s around r0 degrees. Ordering control and thermistor.; ordrng 1 W11085365 (cntrl-elec) and 1 WPW10384183 (thermistor)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/19/2020
DRYER MAYTAG MEDB765FW0 Customer stated the issue is the unit is counting down too fast. Unit is operating normally in testing. Diagnostics revealed UI stuck button error. Discussed use and care and proper loading techniques with customer.
Near San Antonio, TX 78254
Douglas H.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Last trip found faulty UI not allowing unit to go into defrost. Replaced UI to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/19/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Verified the serial number was not correct. Ordered wrong part. Or wrong part was sent. Reordering part. ; ordrng 1 W11296171 (console)
Near Shavano Park, TX 78231
Douglas H.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 Unit not locking. Found cause due to be to broken lid. Replaced lid to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Cibolo, TX 78108
Devon F.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint was unit would not cool replaced starter switch, starter stopped clicking and unit begins to cool unit is operating as designed."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MFI2266AES Replaced reservoir due to vibration noise. Ran water through refrigerator no issues. Job complete. Collected remaining balance.
Near Schertz, TX 78154
Devon F.
Job Details: 03/19/2020
WASHER MAYTAG MHW5630HW0 Customer complaint was unit would get LF error code replaced inlet valves to resolve issue unit operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
WASHER WHIRLPOOL WETLV27HW0 Broken lid lock. Ordering new lid lock.; ordrng 1 W11176112 (latch)
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2020
RANGE MAYTAG MER6600FZ2 Found wire harness burnt need to replace. ; ordrng 1 W11134676 (harns-wire)
Near San Antonio, TX 78250
Justin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Freezer is not draining properly, has water condensation inside fridge and ice build up in freezer section. Need to order thermistor and thaw out drain line. ; ordrng 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced light module in refrigerator section. No issues after replacement . No errors found during testing or operation. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 03/19/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Customer has indicated that she reported this issue well within the 30 day cosmetic warranty. I have ordered parts verified with JennAire Auth code # = JPE3600APL1Please contact when part is available. ; ordrng 1 W11254959 (DOOR-FIP) and 1 W11262313 (panel-ui), states that autho needed"
Near San Antonio, TX 78213
Douglas H.
Job Details: 03/19/2020
WASHER WHIRLPOOL LAT9416AAQ Unit doesn’t turn water off while being used. Finding issue to be faulty pressure switch. Quoted 222.29 for P&L. Customer wants to proceed with repair. Customer also asked for me to order a second switch as the unit age is getting up there and is afraid they will stop making parts. Quoted 325.51 for both parts and labor. Collected Sc for this unit and for second appliance on this ticket. ; ordrng 2 WP22001656 (switch-wl)s
Near San Antonio, TX 78251
Richard G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer does not want the unit repaired, she wants a new refrigerator. Called techline and spoke with Austin. Documented all issues the refrigerator has been having since 2017. Suggests customer contact customer service and reference file number 7727408709."
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW7000DW1 "Unit showing f5e1 lid open when start button hit, f5e4 lid not open between cycles and f0e5 off balance load. Finding unit is functioning as designed. This is all due to user error. No further issues at this point"
Near Helotes, TX 78023
Christian G.
Job Details: 03/19/2020
WASHER WHIRLPOOL WFW85HEFC1 "Issue stated by customer: washer displaying suds code and not draining right. Found F9E1, F3E1 stored in unit. Ran unit through diagnostic test. Unit completed test no issues. Found excess soap in detergent housing and on front face of washer. Ordering dispenser housing and tub seal to help resolve issue.; ordrng 1 W10575334 (disp.drawer assy) and 1 W11106747 (bellow) and 1 W11218344 (clamp)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced control. No change to issue. Called techline, spoke to Scott. Tested out connections on control and all readings are correct. verified actuator is moving during spin and agitate tests but unit will not progress past that point. Reordering drive motor, wiring harness, and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W11028053 (harns-wire) and 1 W11158830 (capacitor) and 1 W11417071 (HARNESS)"
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Replaced main control, unit had a small scratch on console so I added some touch up paint I had in my bag. Tested to complete."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/19/2020
WASHER SAMSUNG WA48H7400AW Customer did not wish to have unit diagnosed. Will call back if they wish to repair it.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/19/2020
WASHER MAYTAG MVWC465HW2 Customer stated that the unit is out of balance and needs to be leveled. LevelEd unit to resolve issues. Ran manual spin at high speed to test unit for balancing problems. No further issues at this time.
Near Helotes, TX 78023
Richard G.
Job Details: 03/19/2020
WASHER MAYTAG MVWC465HW2 "Leak detection sheet shows water leaking around front right of the unit. Was unable to locate source of the leak. Ran unit through bulky items cycle and called techline. No obvious leaks, but is possible water is going through the tub ring or filling too much. Ordering valves, control, and tub ring. Called techline and spoke with Bruce. Says all we can do is keep searching for the point of the leak.; ordrng 1 W11043544 (ring-tub) and 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"
Near San Antonio, TX 78213
Douglas H.
Job Details: 03/19/2020
DRYER GE DDE5300BBLAD Maintenance check on unit. Reference 69597 for Sc payment
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Customer having low ice production. Ice maker is working. Will need to replace control. ; rqstng P&A on 1 W11035839 (cntrl-elec)
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/19/2020
DISHWASHER KITCHEN AID KDTM354DSS4 Installed ne sump assembly. Tested dishwasher. Good water through pump. Unit is working properly. No issues during testing. Collected payment for parts and labor. Job complete.
Near San Antonio, TX 78253
Christian G.
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: detergent door not closing. Found door had broken at clip. Ordering parts to resolve issue.; ordrng 1 W10861000 (detergent dispenser) and 2 WP302868 (screw)s
Near Portland, TX 78374
John L.
Job Details: 03/19/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Installed components, issue resolved."
Near San Antonio, TX 78253
Christian G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: refrigerator had gotten to 50degrees. Freezer section was still cold. Found evap motor running loudly and grinding. Pulled open freezer section and found coils all frosted over. Cleared ice. Vents at fridge were clear of obstruction. Ordering fan/evap wiring harness, thermistor and diffuser assembly.; ordrng 1 W10316760 (thermistor) and 1 W11229010 (HARNESS-WIRE) and 1 W11236851 (diffuser)"
Near Rockport, TX 78382
John L.
Job Details: 03/19/2020
DISHWASHER AMANA ADB1400AGB1 "Ran diagnostics, no codes recorded. As unit went through test cycle, found suds formed during wash. Contacted Techline and spoke with Adrien explained issues customer is having with unit and finding. Techline suggests sudsing cause is from detergent and rinse aid, and drying could be from hot water taking to long to enter tub and temp to low to dry. SR#7727405869"
Near Premont, TX 78375
Adam
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Install components tested unit issue resolved
Near Taft, TX 78390
John L.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed valve, issue resolved."
Near Cibolo, TX 78108
S. L.
Job Details: 03/19/2020
DRYER WHIRLPOOL WED4815EW1 "Called Safety spoke to LaShonda she gave me authorization WPECV00WPL1 removed rear panel L1 wire burnt up and neutral wire at terminal block, needs new terminal block and wire harness rear panel burnt as well rescheduling 3/23.; ordrng 1 W10704067 (harns-wire) and 1 W11298298 (PLATE)"
Near San Antonio, TX 78240
Colton B.
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG320M0BS3 Issue is a broken non on stove. The metal stem on the valve is also bent. Ordering a new knob and valve to resolve issues. ; ordrng 1 W10814916 (valve-brnr) and 1 WPW10339442 (knob)
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2020
COOKTOP GAS WHIRLPOOL WCG97US6DS00 Need conversion kit for unit. Front and back left side burners not adjusting correctly. Collecting 113.66 for service call. ; ordrng 1 W10676661 (spud-orfce)
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"
Near Victoria, TX 77901
Michael
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW7300DW0 "Called customer enroute at 10:19 AM, no answer, left vm, arrived at the location , no vehicle in the driveway, called customer again 10:28 AM, went to vm, knocked on the door several times, noh, lights are on in the house. Called again at 10:30 AM, went straight to vm. Waited 10 minutes, Husband called and I advised him of the service fee, decided not to go through with it"
Near Portland, TX 78374
John L.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 "Ran diagnostics, got a code 4-3 motor not function. Tested motor, motor getting voltage but will not turn. Replace motor to resolve this issue.; ordrng 1 W10723295 (sensor) and 1 W10837401 (pump&motor)"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/19/2020
DRYER WHIRLPOOL WED4950HW0 Inspection of unit shows dryer in excellent working condition. Temperatures are good and consistent voltage is correct. Customer has concern with Burt/scorch marks on back of dryer and burning smell. Advise customer that scorch/burn marks on back of dryer as a normal wear and tear issue and it will occur on almost all dryers because heat is entering the unit at that point. Customer also states she is experiencing long drive times. Advise customer because she is on the second story of the apartment complex dryer is probably not circulating air the way it should went over installation of exhaust hose and also informed her to contact maintenance for apartments to clean out exhaust system. Issue resolved
Near Goliad, TX 77963
Michael
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "The gasket wasn’t sealing properly at the top on the refrigerator door. Used a heat gun to expand the gasket, the door is sealing properly, no air leaks"
Near Alice, TX 78332
Adam
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW8500DC2 0153# gate code. Inspection of unit shows control board not always excepting commands. Also lid lock with a lock run a cycle then unlock unpredictably. Replace panel control board and lid lock to resolve issue job will require authorization; rqstng P&A on 1 W10607414 (console) and 1 W10625548 (cntrl-elec) and 1 W10787880 (latch)
Near Victoria, TX 77904
Michael
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "When you push on the pad it doesn’t dispense water or ice, the switch isn’t engaging, checked connections behind UI, all checks out. The appliance is getting water and it is making ice. Ordered parts to resolve issue ; ordrng 1 W10848301 (cntrl-elec) and 1 W10853387 (pad)"
Near Orange Grove, TX 78372
John L.
Job Details: 03/19/2020
WASHER MAYTAG MVWC415EW2 "Unable to complete repair, wrong gearcase was sent out. Will reorder and schedule to return.; ordrng 1 W10777971 (dispenser) and 1 W10795114 (gearcase)"
Near Orange Grove, TX 78372
John L.
Job Details: 03/19/2020
WASHER MAYTAG MVWB965HW0 "Inspected unit, found that sheet was sucked under washplate, wash plate is warped need to replaced to resolve issue.; ordrng 1 W10821990 (agitator)"