Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MHW5500FW1 "Customer complaint is that small socks are getting into the drum and keeping the unit from draining. Found that the bellows was not installed all the way on the inside of the unit. Fixed bellows, unit is now good to go. Spoke with customer about survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found faulty UI console. Replaced UI console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated unit starts but no water. Ran test cycle to find no water coming in but valve energized. Removed kick plate to find water inlet line kinked and twisted. Removed water line to unkink. Reinstalled water line to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/16/2020
DISHWASHER MAYTAG MDB7959SHZ0 Customer complaint was unit upper rack and rack stop are broken ordering new rack track to resolve issue.; ordrng 1 WPW10567728 (track) and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster)
Near Center Point, TX 78010
Tommy B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Swapped fill tube to resolve icemaker issues. Unit testing good now.
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Checked refrigerator. Issue is with airflow in FC. RC cooLing properly. Ordered evap motor and evap assembly. Parts are covered by extended warranty. Quoted 100.08 for labor and collected 113.66 for service call. Did not schedule from because my calendar shows I have no availability until Monday customer would like earliest appointment with whatever tech available. Says waiting till Monday is too long. Customer would like appointment late morning/early afternoon like 11-1 window. ; ordrng 1 2315549 (EVAP MOTOR) and 1 W10242409 (EVAP ASSY)
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Complaint was refrigerator making loud noise. Found damper not instal properly. Fix the issue and tested to make sure it didn’t make the noise. No other issues job complete. If costumer calls back send technician with part W10594329 damper motor.
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced lid lock assembly. Unit operating properly now. No further issues at this time.
Near Medina, TX 78055
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MHW5630HW0 "Customer complaint is that the unit would go into the spin cycle and never come out. Customer had to flip the breaker to get it to stop. Entered diagnostics and found error codes F0E2 over suds, F4E1 wash heater relay error or no feedback signal, F0E5 off balance load, F5E2 lock failure. Cleared error codes and entered quick test cycle. All steps passed. Tested console, determined bad. ; ordrng 1 W11316623 (console)"
Near San Antonio, TX 78216
Ivan B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced inlet valve. Unit operating properly at this time. No further issues.
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
MICROWAVE OVEN KITCHEN AID KOCE507ESS05 "Issue is inconsistent heat in oven. Tested oven, temperature was very inconsistent. Was 100 degrees cold when oven said it was done pre heating. Ordering control board and panel to resolve issue. Parts are covered under Ferguson warranty. Collected service call and quoted customer in labor on return visit. Control panel is out of stock PSP.; ordrng 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec)"
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/16/2020
DRYER MAYTAG MEDX655DW0 "Unit turns off mid cycle about 10 minutes after running. Then after about 5 minutes after it turns itself off, it turns back on. Calling techline due to reoccurring issues. Spoke with Joel. He stated the motor is overheating and tripping overload and once it has time to cool it turns back on. Stated to check heater to ensure not grounding out and to replace motor. 7726907764 Replaced motor per techline. Also found unit had a bad roller used dryer repair kit to resolve that issue. Unit testing good now. No further issues at this point. Collected email for survey ; used 1 279827 (MOTOR), and 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing. Found f4e3 motor error. Ordering sump pump assembly to resolve the issue. ; ordrng 1 W11087376 (pump&motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Found that the door was dented on the right side (Picture included). I ordered part.; ordrng 1 W11049227 (panel)
Near San Antonio, TX 78225
Douglas H.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Not cooling. EVAP fan stalling. Called techline per notes. Spoke with Cathy, confirmed not a SS issue but EVAP fan motor. Re7726910630Replaced EVAP fan to resolve. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFG525S0HB1 "Issue stated by customer: range won’t start on bake or broil. Displaying F3E0. Replaced control previously. Replaced spark module, unable to replace valve(no thread sealant or Teflon) rescheduling part install and ordering igniters+harness.; ordrng 1 W11161843 (harns-wire) and 1 WP9758079 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near San Antonio, TX 78230
Ivan B.
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replaced control. Unit still not filling. Techline SR#7726911396 advised I replace the inlet valve again and overfill switch. Customer would like this issue escalated. Explained that we don’t handle the replacement/return process that is between the customer and kitchen aid. Customer very frustrated.; schdld next appmnt for 1/20 MON !
Near San Antonio, TX 78254
Christian G.
Job Details: 01/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Cust. needs to reschedule. ; schdld next appmnt for 1/20 MON !
Near San Antonio, TX 78249
Christian G.
Job Details: 01/16/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 Issue stated by customer: ice maker not working. Previously found wires cut to ice maker and tubing. Replaced. Unit tests good and calls for water. Informed customer of survey.
Near San Antonio, TX 78217
Devon F.
Job Details: 01/16/2020
WASHER WHIRLPOOL CAE2795FQ0 "Customer complaint was unit would leave clothes wet at the end of cycle. Customer asked me would she be charged for service explained to her twice that she would be charged if we install a part. she thinks she has full warranty, told her her warranty only covers SC and parts then she began to argue I had to called Nick twice and tech 07 to verify they told me same thing. Now customer is angry and calls office and said our office said she is covered for everything. I then just said ok she kept insisting that I keep calling nick or a higher supervisor. I then stated I will order the part you need and by the time a tech comes back situation should be handled. Ordering new water valve to resolve issue.; ordrng 1 W11205048 (valve)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/16/2020
DRYER MAYTAG MED5630HC0 Duplicate ticket.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Checked refrigerator found refrigerator section not cooling, checked for frost pattern none detected, spoke to tech line confirmed possible sealed system issue tech line also advised to order air damper due to little air coming to refrigerator and no blockage SR7726912226; ordrng 1 W10594330 (elect damper)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/16/2020
COOKTOP ELECTRIC JENNAIRE n/a ESTIMATE ONLY! Customer stated right front burner doesn’t heat properly since he shorted the switch. Also found right rear switch to be faulty. Quoted 285.87 for P&L. Collected Sc. Customer didn’t want to proceed with repair. ; rqstng P&A on 2 W11120795 (switch-inf)s
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Costumer was not aware of the service fee. She was told by Costco she was cover. Explain that we need an authorization code. She will call Costco and reschedule
Near Lakehills, TX 78063
Richard G.
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the refrigerator section is not cooling enough. Found evaporator in refrigerator compartment completely frozen. Thawed out unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/16/2020
WASHER MAYTAG MVWC565FW Replaced agitator. Issue resolved.
Near San Antonio, TX 78250
Christian G.
Job Details: 01/16/2020
DRYER AMANA NED4655EW1 Issue stated by customer: dryer won’t stop running. Replaced main timer. Ran unit through quick cycle. Unit test good. Informed customer of survey.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW9500TW01 "Unit showing suds error. Checked drain pump for obstruction, nothing found there. Checked pressure line for obstructions none found there. Found cause to be faulty pressure switch. Ordering pressure switch to resolve the issue. ; ordrng 1 WPW10415587 (switch-wl)"
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was door leveling issue. Leveled doors to resolve issue. Unit tested good, talked to customer about survey."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer has to leave by 4pm. Suggested rescheduling since I may have to remove the microwave from the cabinet which will take more time. Rescheduled for Friday.; schdld next appmnt for 1/17 FRI 12-6
Near San Antonio, TX 78247
Devon F.
Job Details: 01/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Called customer she said she will call office to reschedule.
Near La Vernia, TX 78121
Steven G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found refrigerator section evaporator iced up dethawed ice and replaced motor evaporator found user interface not beeping ordered; ordrng 1 W11124259 (USER INTERFACE ), used 1 W11087438 (MOTOR EVAP) from stock"
Near Adkins, TX 78101
Steven G.
Job Details: 01/16/2020
DRYER MAYTAG MED3500FW0 "Checked dryer found door hanging crooked, replaced inner door checked operation unit working normal now"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: freezer side leaking and freezing at bottom. Found fan running constantly and ice door allowing air in. Ordering parts.; ordrng 1 W11324588 (ICE DOOR ) and 1 WP2315549 (evap fan motor)
Near Universal City, TX 78148
Devon F.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED8500DC4 Customer address is completely wrong correct address is 154 Woodstone loop customer complaint was unit wouldn’t turn on tested outlet terminal block board and panel all are getting proper voltage called tech line they suggested replacing UI panel ordering UI and control just in case.; ordrng 1 W11116871 (console) and 1 W11158453 (cntrl-elec)
Near San Antonio, TX 78260
L
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM0 Issue is unit not washing dishes. Told costumer about the service. He said he did not wanted to proceed with the service since he doesn’t want to pay for the service fee
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced pump and motor. Unit is now filling, washing and draining. Fully operational. Job complete. I was only sent one pump and only needed 1. I marked the other as (other). Client has not been completed on another call for the oven. Apparently we were there in early December and were going to return in 4 days, then the client got a notice that we were waiting on the part. This part should have come in by now."
Near Corpus Christi, TX 78408
John L.
Job Details: 01/16/2020
WASHER ROPER RTW4516FW2 "Installed components, tried to test unit after installation. Found that control no longer working as should. Cannot get unit into diagnostics mode, will not respond.; ordrng 1 W11101494 (cntrl-elec)"
Near San Antonio, TX 78261
L
Job Details: 01/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Issue was bad control. Replace control and panel control. No other issues. Job complete
Near Helotes, TX 78023
Colton B.
Job Details: 01/16/2020
WASHER MAYTAG MHW5630HW0 "Issue is that washer is leaking from dispenser. Cleaned dispenser housing, hose and drum bellow to resolve issue. Unit tested good. Also recommended using a detergent with a lower concentration and less of it."
Near Victoria, TX 77901
Michael
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4950HW1 "The customer said the appliance is shaking more than normal. no error codes, there is no water in the tub, calibrated and performed a diagnostics test, completed with issues or error codes, the tub is pretty wobbly, ordered suspension to resolve the issue ; ordrng 1 W11217817 (suspension)"
Near Mico, TX 78056
Richard G.
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DC4 "Customer complaint is that the washing machine leaves white soap residue on the dark clothes. Customer showed a picture and there is a lot of soap residue left on dark clothing. Entered diagnostics and found error codes F0E4 spin limited by water temperature, F3E2 inlet water temperature fault, F8E1 long fill. Entered automatic test and found that the cold water valve is putting water out very slowly. Changed valve with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W11165546 (VALVE) from stock"
Near Converse, TX 78109
Devon F.
Job Details: 01/16/2020
WASHER MAYTAG MVWX655DW2 Customer complaint was unit would not fill tube check inlet valves test pass asked customer what is it doing exactly hey said the water would not fill up the tube instructed customer on how unit works unit is operating as designed.
Near Rockport, TX 78382
John L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/16/2020
DRYER MAYTAG MEDC465HW0 Customer complaint is that the heating element is getting too hot and has burned an item of her clothing. Verified heating element is overheating. Replaced heating element with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279838 (ELEMENT) from stock
Near Orange Grove, TX 78372
John L.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Inspected unit, found issue with valve and icemaker. Replace these parts to resolve issue.; ordrng 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker)"
Near Floresville, TX 78114
Steven G.
Job Details: 01/16/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Checked oven found display dead but making beeping noises when pushing on and off, replaced bad console checked operation unit working properly now"
Near Universal City, TX 78148
Devon F.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint was unit water dispenser is putting out dirty water checked water lines coming in from the wall the water seems to be clear check water dispenser water clear to tech too changed filter water seems to be clear but customer thinks water is dirty asked customer to get water softener he said he has one already. Called tech line spoke with Andrew he said unit is operating as designed. 7726912598.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Inspection of unit shows icemaker not filling with water. Replace water valves and feeder tube to resolve issue.; ordrng 1 W10701614 (tube-water) and 1 W10833705 (valve) and 1 W11308161 (VALVE )
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/16/2020
DISHWASHER JENN-AIR JDB9000CWP3 "Called trade partners for entitlement info spoke to Nancy she gave authorization number JOAZF00APL1 found upper tracks damaged causing rack to fall. Used skid removed tracks replaced with truck stock and tested all operations normal no leaks advised of survey.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Rockport, TX 78382
John L.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit, ran diagnostics. Unit runs through diagnostics without issue. Customer explained issues occurring with unit. From customer description issue may be with control board as no errors are displayed.; ordrng 1 W10192966 (cntrl-elec)"
Near Kenedy, TX 78119
Michael
Job Details: 01/16/2020
WASHER AMANA NTW4516FW3 "Installed new control, appliance powered on, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Alice, TX 78332
Adam
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL UNVERIFIED Inspection of unit shows massive massive roach infestation both in on and around units door hinges in seals are covered in roach droppings. Live in dead roaches climbing in and out of units well customer was showing refrigerator to me. I informed customer because of this kind of infestation your warranty for this unit has been voided.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Icemaker error E2. Tried running harvest in test 56, did not run. Needs new icemaker. ; ordrng 1 WPW10764668 (ice maker)"
Near Victoria, TX 77901
Michael
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed parts ordered, tested the appliance at the display, all is working normal, no further issues"
Near Conway, AR 72032
Justin
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found rust under glass on top of crisper. Self inside fridge was coming apart, trim pieces were breaking off, need to order glass, crisper frame and 1 self for customer, customer said tech can just drop off parts next week and he would take care of it. ; ordrng 1 W10847515 (frame) and 1 W11038526 (shelf-glas) and 1 W11245713 (shelf-glas)"
Near Russellville, AR 72801
Doug M.
Job Details: 01/16/2020
REFRIGERATOR SAMSUNG RS25J500DSR "Inspected unit for sweating in fresh food compartment, found door seal not making sufficient contact with cabinet, called Samsung tech line , tech sed to replace upper and lower hinge and door. ; rqstng P&A on 1 DA61-05573A (LOWER HINDGE ) and 1 DA61-05575A (UPPER HUNDREDS) and 1 DA91-02963V (DOOR)"
Near San Patricio, TX 78368
John L.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed components, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 01/16/2020
WASHER MAYTAG MHW6630HW0 "Installed part ordered, ran a quick wash diagnostics test, completed with no issues or error codes, appliance is working normal. The customer wanted me to run a drain and spin cycle to make sure the time was counting down properly, ran cycle, counted down and completed normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/16/2020
RANGE WHIRLPOOL WFE505W0HS1 Install components tested unit issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "The said she’s hearing a noise on the refrigerator, said the compressor wasn’t coming on, temperatures were normal, food and ice cream were frozen in the freezer. No noise on arrival, turned the temperature up and the compressor came on, said that’s the noise she’s hearing, advised that was normal. Waited around for about 10 minutes, there is no abnormal noises, appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/16/2020
REFRIGERATOR AMANA ART308FFDM06 Install component and tested issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 01/16/2020
DRYER MAYTAG MEDB835DW4 Installed component tested unit issue resolved
Near Little Rock, AR 72223
Justin
Job Details: 01/16/2020
DRYER WHIRLPOOL WED6620HC1 "Calling techline to assist, JK is assisting. Jk had me checked multiple test points and recommended we change control, UI, and communication harness going to UI. ; ordrng 1 W11160620 (HARNESS UI) and 1 W11350214 (CONTROL BOARD ) and 1 W11351728 (Ui CONSOLE)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/16/2020
DRYER MAYTAG MGD6630HC Contacted customer before arrival and went over pricing. Customer states they already have the dryer converted no need for service visit. Issue resolved
Near Draper, VA 24324
Uriah B.
Job Details: 01/16/2020
FREEZER WHIRLPOOL WRT318FZDW01 Replaced thermistors. All checks ok. Cx to observe.
Near Wytheville, VA 24382
Uriah B.
Job Details: 01/16/2020
M/W OTR UNKNOWN UMV1160CB6 Replaced holder and control and bulb. All checks ok.; pckd up 1 8206232A (lamp 40 watt)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 01/16/2020
LAUNDRY MAYTAG MVWB765FW2 "Replaced basket, drum assembly, dispenser drawer and agitator. Ran calibration and auto test cycle. All checks ok. S225EQ"
Near Conway, AR 72034
Justin
Job Details: 01/16/2020
WASHER MAYTAG MHW6630HW0 "Checked over unit in diagnostics, did not see or recreate leak. Filled tub up a couple of times. Customer thinks the drain hose wasn’t in drain port correctly from install. Placed hose in correct spot and tested again, did not see a leak. Will just have customer monitor unit during cycle."
Near Dublin, VA 24084
Uriah B.
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW8540FW1 "F8E3Cx experiencing unit not going into wash cycle. Door would lock and then sit. Checked wiring connections. Checked spin operation, checked spin operation, drain operation. Ran diagnostics twice and both times ok. Secured drain with tie. If callback, please order the control board and the water level sensor. WPW10448876. SensorW11201290. ControlWill need 2nd tech for callback install.; used 1 WP8567668 (TIE) from stock"
Near Little Rock, AR 72212
Justin
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWB725BW0 "Replaced suspension, ran unit with towels on high spin did notice the unit being fairly loud, would recommend replacing hub, stator and rotor as well but suspension definitely helped with the off balance issue."
Near Little Rock, AR 72204
Justin
Job Details: 01/16/2020
N/A N/A WED5300SQ0 "Replaced thermal fuse due to being Blown, while changing I found the wiring on the thermal cutoff damaged causing it to come off of connector with ease, believe this to be the issue with cutting the dryer off. Replaced cutoff and wiring and tested to complete. ; used 1 279816 (CUTOFF), and 1 WP3392519 (FUSE) from stock"
Near Little Rock, AR 72205
Justin
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSD2542VEB01 "Found compressor way too hot, unit is in a constant defrost. Looking at service pointer W10403998 says to replace control. Would also need a new compressor. Customer is going to deny service and get a new fridge. Collected service call."
Near Little Rock, AR 72205
Justin
Job Details: 01/16/2020
DISHWASHER MAYTAG MDB4949SHW1 Called customer and he said he canceled request for service. Job closed.
Near Little Rock, AR 72212
Doug M.
Job Details: 01/16/2020
ICEMAKER KITCHENAID KUIX305ESS2 Replaced tube and pump due to crack in tube and not reading water levels test unit operation checks ok
Near Little Rock, AR 72206
Doug M.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replaced compressor due to no cool , operation checks ok"
Near North Little Rock, AR 72116
Justin
Job Details: 01/16/2020
DRYER MAYTAG MEDX655DW1 "Called customer and he said he found issue, found a burnt terminal block. No longer needs service."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW5620HW0 "Checked washer found washer control lock on turned off control lock ran diagnostics no issues no error codes, began normal wash cycle no issues. Job complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTE504DSS0 F6E4 F6E2. Noticed a saturation of soap during the test cycle. Issue may be a result of oversuds. Instructing customer to contact office if issue persists. Collected service call.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/15/2020
COOKTOP ELECTRIC JENN-AIR JGD3536GS00 Replaced spark module. Tested properly issues resolved. Survey prepped.
Near San Antonio, TX 78249
Colton B.
Job Details: 01/15/2020
DRYER MAYTAG MEDC465HW0 Customer complaint was poor dry/steam in dryer after cycle. Customer reported moisture in the exhaust hose. Finding issue to be a blockage in the exhaust line to the outside. Customer is going to call an HVAC guy to check.
Near Schertz, TX 78154
Douglas H.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Unit has vibration noise issue. Found issue to be leveling issue. Leveled unit to resolve the issue. Unit testing good now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW8500DC2 Tested washer. No water from cold valve. Good water from hot. Good water supply. Cold water valve is bad. Will need to replace valve. Estimate for repairs is 100 for labor. 95 for valve. Plus 105 service fee. Installed new water valve. Good water now dispensing from cold side. Ran calibration. No issues during testing. Unit is working properly. Collected payment. Job complete. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78266
Douglas H.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Customer stated home warranty company told her leak in in SS. Didn’t find any indication of a leak. Last tech found faulty compressor. Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issues. Vacuumed unit, held vacuum, charged unit, held charge. Unit began cooling immediately upon testing. Yes to survey and leave behind."
Near San Antonio, TX 78244
Steven G.
Job Details: 01/15/2020
RANGE AMANA AER6303MFB2 "Checked range found bad control board, replaced control board, checked operation unit working normal now"
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/15/2020
RANGE AMANA AER6303MFS2 "Replaced control board on range, ran diagnostics no issues with cooktop or oven section. Ran bake cycle good bake element. No error codes found during operation or testing. Job complete."
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 01/15/2020
WASHER AMANA NTW4516FW2 "Replaced basket due to damage, ran calibration no issues, no error during operation. job complete."
Near San Antonio, TX 78219
Steven G.
Job Details: 01/15/2020
RANGE AMANA AER6303MFS2 "Checked range found burners working but clock was dead, checked power at receptacle found 240 but on black and white getting 7 volts customer to get electrician to check power range is ok"
Near San Antonio, TX 78250
Christian G.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW8500DC4 Issue stated by customer: console not responding to touch and washer not washing properly. Replaced console and ECU. Unit test good. Informed customer of survey.
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/15/2020
WASHER MAYTAG MVWB835DC4 Customer stated that the unit has black residue below water line during cycles. Found a pink residue in upper half of inner tub. Unit had no error codes and passed automatic test cycle. Reviewed use and care regarding proper detergent (HE) and also using the clean cycle for washer. No further issues at this time.
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4816FW1 "Replaced control board, ran calibration no issues ran quick diagnostics no error occurring operation. Job complete."
Near Kerrville, TX 78028
Sherman
Job Details: 01/15/2020
DRYER MAYTAG MGDB855DC3 Upon arrival checked under lid with unit running. Removed door and front. Checked rollers and around drum. Watch battery found in unit. Yes to survey and leave behind. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new pump and hose. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Last trip techline stated to replace the door. Replaced door to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer complaint was unit door didn’t seal. Tech noticed lower freezer shelf was seated wrong repositioned the drawer unit is operating as designed.; ordrng 1 W10800790 (gasket-fip)
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW94HEXW2 "Free soaking with field supervisor, determined that the issue is the MCU and not the latch. Ordering and rescheduling. ; ordrng 1 WPW10374126 (cntrl-elec)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/15/2020
RANGE WHIRLPOOL WFC310S0EB3 Installed new switches. Unit is now working properly. Job complete.
Near San Antonio, TX 78256
Colton B.
Job Details: 01/15/2020
RANGE WHIRLPOOL WFE515S0ES2 "Unit is in apartment 1418. Finding display flicking off and on with image burned in. Ordering new control to resolve that issue. Door latch appears to be operational, but I’m ordering a door switch just in case, maintenance reported an F5 error. I could not get unit into diagnostics due to faulty control.; ordrng 1 W11122543 (cntrl-elec) and 1 WP9757262 (swtch-lite)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/15/2020
DRYER AMANA NED4655EW1 Installed new timer. Tested dryer. Good heat. Good airflow. Shuts off on own. No further issues. Job complete.
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW7800XW2 Installed new hinge springs. Old hing bar broke during install. Will need new hinge bar. ; ordrng 1 WP8563965 (lid hinge)