We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/25/2021
Replaced lights and control. Tested to complete. Unit is good to go.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 06/25/2021
unit is overfilling causing malfunctions checked pressure tube found that I am able to blow through tube, service pointer on flash port states to check if tube is clear double checked with drill bit as per service pointer felt it pop a little bit through and was able to blow through this did not help the situation however ordering control and suspension instructed customer that if changing out the control in the suspension does not. Resolved issue I will likely have to order the outer tub to ensure pressure system is accurate explain to customer that this is a back order part they would like me to try to come with the control and damper first scheduling for the seventh; ordrng 1 W10780045 (Suspension) and 1 W11124710 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near San Antonio, TX 78266
Zachary
Job Details: 06/25/2021
Checked washer passed calibration and diagnostics cycle, no issues or error codes found. Manually put washer into high spin and all checked good. Manually put fast agitation and heard metal sound. Discovered coins in between wash plate and basket. Removed wash plate and retrieved coins. Showed customer and explained this was the cause of metal sound during agitation. Installed tie wire to secure part of lower wire harness under unit.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78208
Sebastian
Job Details: 06/25/2021
8080 lock box in back on garage. Found that door is not shutting correctly made adjustment door is now showing a little bit better but the springs are not snapping close smoothly like they should ordering sliders; ordrng 2 WP13055901 (Slide)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/25/2021
Our customer bought this unit from Costco online. The receipt they have does not have a model number on it. This is a cosmetic issue. It is hard to see but it looks like a slight softball diameter conclave on the upper left side of the left refrigerator door. Picture included. I let our customer know that since it is a cosmetic issue they will have to secure a receipt from Costco with an actual model number an contact Whirlpool again to establish entitlements with them. There is no date of purchase showing in the entitlements and the goods issue date is 24May 2021. I conferenced with AE on this and called CXC and spoke with Darlene. They are showing a purchase date of 6 June 2021 even though it is not showing up in entitlements. They have approved the repair SR#7730980502. Part ordered. I explained that the door could take a long time. Our customers unit was not properly leveled by the Costco installers. I fixed this for our customer by removing the foot plate and adjusting the feet.; ordrng 1 W11435334 (Door left)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78250
Justin
Job Details: 06/25/2021
Went to replace wheel, noticed belt is broken and will need to be replaced. Replaced wheel, customer gave the ok to not put unit back together. Will install everything once we get belt in. ordrng 1 661570V (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78247
Chris S.
Job Details: 06/25/2021
Customer stated that hinges on doors werent sitting right. Found issue to be that hinges were broken and piece thats supposed to sit in door is broken off ordering hinges parts arePSP item.; ordrng 1 W10901054 (hinge-door) and 1 W11409290 (Hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78214
Sebastian
Job Details: 06/25/2021
Found that icemaker was stuck in time to icemaking replace icemaker to resolve issue temperatures testing good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Converse, TX 78109
Zachary
Job Details: 06/25/2021
Resolved water leaking issue. Found no error codes, tested dishwasher and motor was not working but did not set off any errors. Checked connection at motor and control. Ordering control board to resolve new issue. Also, ordering sump & motor assembly as contingency. Control board is OOS and will need to be scheduled when part is available.; ordrng 1 W11462459 (Control board) and 1 W11416363 (Motor & sump)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EWBL9
Near San Antonio, TX 78239
Chris S.
Job Details: 06/25/2021
Customer stated that refrigerator not cooling in both compartments. Found frost all over evaporator cover in freezer. Found issue to be bad thermistor. Ordering thermistor evaporator harness fan motor and control board. Control board out of stock.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W10292242 (harns-wire) and 1 WPW10128551 (evaporator fan motor) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78258
Jim G.
Job Details: 06/25/2021
Ive verified a loud squeal coming from the transmission most likely from between the tub and gearcase. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W10324647 (Tub seal)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Sebastian
Job Details: 06/25/2021
Control 115.53 labor 72.75 Found that unit has an internal error board code found that unit has a roach infestation gave customer a quote for control and labor if they wish to return and do repair they must have exterminator prove 100% extermination to whirlpool to get warranty back up 7731013830
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 06/25/2021
Ive verified an issue with the dryer venting. Used wire to secure vent properly. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Jim G.
Job Details: 06/25/2021
Ive verified that the refrigerator and freezer compartment are not cooling at all. I verified that the compressor is running at an average current of 1.12A. I can hear a hiss from the refrigerator evaporator and I do not see a frost pattern whatsoever. No cooling action at all. I will request SS tech and will send an uv drier and evaporator assembly as well. ; ordrng 1 W10552972 (Evaporator (Refrigerator)) and 1 WPW10143759 (HVDrier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78244
Chris S.
Job Details: 06/25/2021
Customer stated that freezer was frost over found issue to evaporator fan not turning off. Already have parts ordered. Collected SC and quoted them labor 150; ordrng 1 W10695459 (module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Boerne, TX 78015
Douglas H.
Job Details: 06/25/2021
Customer stated unit not drying. Found cause to be rinse aid not being used. Educated customer on the importance of rinse aid and how it will assist with drying. Also educated customer on proper soap usage and getting hot water at the sink prior to starting unit. Unit is functioning as designed. No further issues at this point. Per sb web actual goods issue date is 10/23/2020, customer home still under construction and just moved in in the beginning of may 2021.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/25/2021
Issue is a no cool refrigerator. All fans seem to be operational. Found no error codes in diagnostics. Compressor is running but pulling 1.5 to 2 amps. Finding issue to be an inefficient compressor. Ordering new compressor to resolve issue. Will call customer when part comes in. Collected PSC. ; ordrng 1 BK190CL2C/ASH (Compressor)
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near San Antonio, TX 78221
Richard G.
Job Details: 06/25/2021
Replaced motor and blower wheel. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Zachary
Job Details: 06/25/2021
Fullfilled I&I. Calibrated and tested washer found no issues or error codes. Emailed customer quick reference manual on loading procedure and explained it to them. Also, emailed owners manual to the customer. Explained the differences in modern day washers. Customer is happy and content and aware of new washers engineering. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/25/2021
Customer stated unit making loud noise intermittently. Ran numerous tests, finding primary noise issue to be refrigerator Evap fan, also found that the compressor is running noisier than it should be and its blistering hot. Ordering Evap cover, compressor and dye dryer to resolve all abnormal noises. ; rqstng P&A on 1 DA97-12608A (Evap cover) and 1 MKV190CL2B/E01 (Compressor) and 1 WPW10143759 (dryer)
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JED3430GS01
Near San Antonio, TX 78230
Douglas H.
Job Details: 06/25/2021
Customer stated blower motor not coming on. Tested harness to blower to verify that proper voltage being sent. Checked wiring in junction box to find neutral wire from unit not attached to anything just capped. Advised customer of the issue and advised to have installers come back to fix this issue, or contact an electrician to resolve the wiring issue. Quick pic of wiring issue. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78253
Justin
Job Details: 06/25/2021
Replace both grills and bezel knobs. Still need burner top for middle burner. Replace cap but was under the impression it was the actual burner. ; ordrng 1 WPW10336094 (Burner top middle)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/25/2021
Customer stated unit right door not sealing properly and condensation is building up. Found cause to be unit pushed too far into cabinet and right door hitting the upper cabinet keep it ajar. Pulled unit out slightly and leveled unit to prevent that from happening again. Unit testing good now. No further issues at this point. Collected sc. if issue persists please order W10830046 gasket right door
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Richard G.
Job Details: 06/25/2021
Replaced gearcase, motor, drive belt, cam assembly, and shifter. Calibrated unit. Ran unit through diagnostics cycle. Unit is testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Justin
Job Details: 06/25/2021
Found ice maker turned off upon arrival, turned on to see if it will call for water. Unit never called for water, replaced and tested to complete.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/25/2021
Our customer had a situation in which they were using the left front burner and the other electrodes started sparking. We will need to change the spark module. I spoke with Senior Technician Austin at Whirlpool. He is concerned that we had a slight grounding issue the one time this happened to our customer after the last repair. If for even a slight loss of grounding the unit will initiate the spark module. He has given me instructions to file down down slightly the notch on the U-shaped part of the burner and then if that does not resolve the intermittent problem to replace the spark module. I will do both. SR# 7730716616. Part ordered. ; ordrng 1 WPW10475150 (MODULE-SPK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Justin
Job Details: 06/25/2021
Unit is leaking from inlet and Reservoir area. Can see water dripping down back of frame from that area. ; ordrng 1 W11346622 (Reservoir) and 1 W11043013 (Valve)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78253
Justin
Job Details: 06/25/2021
Was not able to recreate noise, will ask customer to try and get a video of it.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Jim G.
Job Details: 06/25/2021
Verified a faulty motor sump assembly. The unit has a separate actuator and hence I will,order it was well as a precaution. ; ordrng 1 WPW10234567 (Motor Sump Assemby) and 1 W10155344 (Actuator (motor))
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near San Antonio, TX 78254
Justin
Job Details: 06/25/2021
F4E3, F4E4 stored in. Found clothes stuck in blower wheel. Blower wheel is damaged. Customer also needs to change out duct vent, current one is too long and starting to collapse. ; rqstng P&A on 1 W10578053 (Bracket for motor) and 1 W11105178 (Motor drive) and 6 WP90767 (Screws)s and 1 WP697772 (Wheel) and 1 W11246350 (Housing)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/25/2021
Issue is too much water usage and too much ice. Unit needs new recirculating pump, however it looks like a drain pump was ordered. Will have to order new recirculating pump to resolve the issue. Called customer to inform them of this. Call dropped after I told them Id have to reorder the pump and that it is currently out of stock. Notifying AE of situation in case customer calls office. ; ordrng 1 W11542867 (Recirculating Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/25/2021
Issue is an F5 error code. Informed customer upon arrival that I did not have the necessary parts to fix unit due to them being on BO. Talked with customer about solutions, we decided to go ahead and order parts to fix unit while they go look at washers. If they get a new washer they will let us know and we will cancel ordering. Will call customer when they come in. ; ordrng 1 W10810403 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78254
Justin
Job Details: 06/25/2021
Customer says they have extended warranty through Lowes. She is going to call them again. Will reschedule when dispatch comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Natalia, TX 78059
Richard G.
Job Details: 06/25/2021
Customer complaint is that water was spraying from the top of the fridge. Found issue to be with the tube at the top of unit. Will need tube. ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78251
Richard G.
Job Details: 06/25/2021
Customer complaint is that the unit is rattling a lot. Found issue is with the duct. Will need to order collar for duct. ; ordrng 1 WPW10344699 (Collar)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 06/25/2021
Issue was no cool in refrigerator and partially cool in freezer. Finding issue to be an open defrost thermistor. Replaced part and defrosted freezer. Told customer it would take about 24 hours to achieve ideal temps. Unit testing good.
We serviced a
JENN-AIR COOKTOP GAS
Model JED8430BDB
Near Boerne, TX 78006
Colton B.
Job Details: 06/25/2021
Issue was that customer could not turn burners off. Found issue to be 3 broken knobs not turning the stem on the infinite switches. Used the one good knob to test burners, all tested good. Recommended 4 new knobs Customer needs them quicker than what I could promise. Customer states she will find knobs on her own. Putting part number in a sticky note just in case she calls back and cant find them Marking as complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS1
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/25/2021
Customer stated unit not drying and missing retainer clips on kick plate. Ran unit through diagnostics testing to check unit. Only error coded present f2e1 button held too long. Customer also mentioned that first time unit was run it was discovered that there wasnt any water supplied to the unit. Unit performing as designed now that the board went through diagnostics testing and turned heater back on. Ordering retainer clips for kick plate to prevent safety hazard. ; ordrng 2 WPW10503548 (retainer)s
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 06/25/2021
Food is still freezing in refrigerator pantry section. Replaced thermistor in refrigerator compartment and covered half of the dampner opening to restrict the amount of cold air being let in. Also raised temperature in the freezer to 1 degree as opposed to -1 degree. Customer will monitor results and call back if issue persists.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 06/25/2021
Issue was unit beeping and knob falling off. Finding issue to be a stripped knob. Somehow the knob spins but does not change setting on oven. This is why the he unit was beeping. Ordering new knob to resolve issue. In the mean time I set the knobless oven to bake so that customer could use it. Will call customer when it comes in.; ordrng 1 W11316872 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/25/2021
Replaced console. Did not receive control. But it is not needed. Ran unit through diagnostics cycle. Everything is working as designed. Performed test on control panel. All good. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Converse, TX 78109
Zachary
Job Details: 06/25/2021
Had helper tech# 17 assist with OTR MW removal and installation. Replaced transformer, magnetron, capacitor and diode. Tested microwave and is now working as designed. Took pictures of prior damage on bottom right of MW and mounting bracket on bottom right was loose. Let customer know and she wanted us to install anyways since there is still 3 good points of contacts to secure MW. No problems everything mounted well.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Chris S.
Job Details: 06/25/2021
Customer stated that washer was washing clothes right. Found issue to be actuator popped off and service pointer says to order different actuator. Part is out of stock.; ordrng 1 W10913953 (actuator)
We serviced a
KITCHEN AID BEVERAGE CENTER
Model KUBL214KSB00
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/25/2021
Our customer is having problems with sodas exploding and waters freezing in the unit. There is evidence in the unit of exploded sodas. Our customer had it set at 40 and 42 F in the unit and I was reading temperatures of 45 and 50F. This unit will need the sensors changed out. Parts ordered. OOS.; ordrng 1 W11532990 (Cover evaporator) and 1 W11266076 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/25/2021
Model Number WDT970SAHZ0 Serial Number FX4033506 date of purchase 26 May 2021. Picture of closing document taken. Our customer is concerned about being able to feel the insulation on the inside panel at the bottom of the door. I explained that this is by design and if the insulation was not there that it would be really loud. Our customer was concerned that it was not drying. I found that she is not using rinse aid. I explained why rinse aid was important to drying dishes. I ran diagnostics and received no error codes. I found that the drain hose was not looped up by the installer. I corrected this and used two zip ties WPW10339879. This unit fills, washes and drains. Our customer has a tankless water heater. I could not get hot water to the unit. I stopped after about 7 minutes. I explained to our customer that the water heater would need to be turned up by the plumber. We went over care and use. This unit is fully functioning as designed now.; used 2 WPW10339879 (Zip tie) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77905
Michael
Job Details: 06/25/2021
The drum wasnt turning, found the belt had broken, the rollers, idler pulley and motor were in good condition. I had a belt in TS, installed new belt, ran the appliance, the appliance is heating and working normal.; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Corpus Christi, TX 78413
Adam
Job Details: 06/25/2021
Install component tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78413
Adam
Job Details: 06/25/2021
Inspection of unit shows that ice guide is missing from ice dispenser. Replace ice guide to resolve issue.; ordrng 1 W10435760 (Ice guide)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Taft, TX 78390
John L.
Job Details: 06/25/2021
Installed new lid, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Robstown, TX 78380
Adam
Job Details: 06/25/2021
Install components calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rockport, TX 78382
John L.
Job Details: 06/25/2021
Inspected unit, issue is with right door hinge upper. Shaft on hinge has broken and will not stay. This is making for issues when opening refrigerator door. Replace hinge to resolve issue.; ordrng 1 W10901049 (hinge-door)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78254
Justin
Job Details: 06/24/2021
Need to reschedule do not have gearcase in van like pull sheet says. ; schdld next appmnt for 7/7 WED !
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near San Antonio, TX 78228
Sebastian
Job Details: 06/24/2021
Change the water filter housing as per last technician last technician did not give customer a quote unable to determine if he had already charge labor or giving a labor quote all I was able to do was charge for the Part
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Center Point, TX 78010
Colton B.
Job Details: 06/24/2021
Informed by customer that service is no longer needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near San Antonio, TX 78240
Douglas H.
Job Details: 06/24/2021
Customer stated unit is cooling just not making ice. Checked for ice maker errors, none found. Tested ice maker to find ice maker functioning properly. Tested ice maker fill. Tested ice maker fan. Fan not functioning properly. Also checked temps. Temps a little warmer than should be but still within specs. Found that issue to be ui and customer asked me to include drawer face into quote. Customer stated she is going to to go through home warranty for these new parts since its not SS related at this point. P&l quote 689.22. ESTIMATE ONLY!; rqstng P&A on 1 W10846539 (Fan), ordrng 1 W11089931 (Ui panel) and 1 W11094883 (front-pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78228
Sebastian
Job Details: 06/24/2021
Left-hand side of the refrigerator not sealing correctly made adjustments to Hinges checked gasket unable to get the door to shut appropriately ordering new gaskets hinges and million for the left hand side of the door to attempt to address this issue before calling tech line and requesting may be a new door. Customer also has concern that the icemaker and waternot working confirm that icemaker is working it just had ice jammed in the auger did confirm that water is not dispensing whatsoever I was able to get water to To icemaker ordering water valve to resolve this issue. Gasket is on back order parts team to reach out when available; ordrng 1 W11043013 (Valve) and 1 W10830274 (Gasket) and 1 WPW10311757 (Rail) and 1 WP12963204ED (Hinge) and 1 W10917991 (Hinge)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stockdale, TX 78160
Chris S.
Job Details: 06/24/2021
Customer stated that it heats up but takes forever to dry. Motor sounds a little weak ordering motor and and cutoff thermostat.; ordrng 1 W10900067 (cutoff-tml) and 1 279827 (motor!dryer)
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 06/24/2021
Replaced dual cold inlet valve, calibrated and tested washer no issues or error codes found. Manually tested both valve on new cold inlet valve, great pressure. I did notice water hose leading to cold water valve is kinked slightly that could cause issues. Brought to customers attention. Washer is now working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Leon Valley, TX 78238
Sebastian
Job Details: 06/24/2021
Customer explained to me that they had found a bird nest in the vent and ever since clearing it they have not had heat found that the high limit thermostat had a part replaced and checked unit go to
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBD104GSS
Near San Antonio, TX 78209
Zachary
Job Details: 06/24/2021
Checked wall microwave and issue is that when you press close on microwave drawer, drawer almost closes all the way then bumps open. You can then assist drawer and push it closed and MW works and operates as designed. Called tech line and spoke with Chris SR# 7731085033Tested Secondary interlock switch by seeing if motor engages back on once it does not fully close and it doesnt so it passed, per tech line ordering Door stop piston damper to resolve issue.; ordrng 1 W11201804 (Door stop piston)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Sebastian
Job Details: 06/24/2021
Found that actuator is bad, Customer also has a concern about it being out of balance explain to customer this is likely due to the wash not being actuated correctly ordering damper system just in case parts are available at whirlpool vendor parts team to reach out; ordrng 1 W10913953 (Actuator) and 1 W11130362 (Damper)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Justin
Job Details: 06/24/2021
Will need to order and replace sensor and console ui. ; ordrng 1 W10460457 (Sensor) and 1 W11297728 (Console UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/24/2021
The friction pad broke off and one was missing. Parts ordered.; ordrng 2 WP8268961 (Pad)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/24/2021
I uninstalled the unit from the cabinet. Upon opening the new cabinet wrap I found the piece in worse condition then the one that needs to be replaced. Im sending this part back as damaged. New part ordered.; ordrng 1 W11446916 (Cabinet Wrap)
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Schertz, TX 78154
Chris S.
Job Details: 06/24/2021
Called customer and customer said he rescheduled appointment.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 06/24/2021
Customer stated that washer was leaving clothes soaked at the end of cycle. Found issue to be faulty actuator. Replaced actuator tested unit everything working properly and calibrated washer. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/24/2021
Upon further investigation the damaged previously thought to be a cosmetic issue was actually found to be causing a functional issue. This issue was causing the right drawer and deli drawer to not be able to be used as drawers couldnt slide out. Replaced both parts to resolve the issues. Unit is functioning as designed now. No further issues at this point. Repair was a functional necessity.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Boerne, TX 78006
Douglas H.
Job Details: 06/24/2021
Customer stated that the unit chimes every 2 hours or so. Found cause to be freezer alarm interference with control. Replaced freezer alarm to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Justin
Job Details: 06/24/2021
Will need to order and replace sensor and console ui. ; ordrng 1 W10460457 (Sensor) and 1 W11297728 (Console UI)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Justin
Job Details: 06/24/2021
spoke to maintenance supervisor, he was unaware of repair says there is no work order for unit. Told him we will reschedule for next week so they have time to figure out whats going on.; schdld next appmnt for 7/2 FRI !
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 06/24/2021
Noise sounds like it is coming from pulley or blower wheel. ; ordrng 1 WP691366 (Pulley) and 1 WP694089 (Wheel) and 1 349241T (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/24/2021
F7E6 Motor fault. The shifter had become dislodged from the Cam. I fixed this but it will pop out again. Im ordering the new shifter per Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate.; ordrng 1 W10913953 (Shifter)
We serviced a
LG MICROWAVE OVEN
Model LMC2075ST/00
Near Boerne, TX 78006
Douglas H.
Job Details: 06/24/2021
Unit makes a clicking noise and doesnt heat. Found multiple issues. Found faulty PCB, magnetron and door switches. . Customer sending information onto insurance to see what the next steps would be. rqstng P&A on 1 EAS61382907 (Magnetron) and 1 3501W1A053A (Latch board) and 1 AJJ75478302 (Support assembly)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/24/2021
Issue was a noisy drain pump. Confirmed drain pump noise, ordering a new one to resolve issue. Will call customer when it comes in. ; ordrng 1 W10825875 (Drain pump)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model B842S
Near Boerne, TX 78006
Douglas H.
Job Details: 06/24/2021
Unit needed cleaning. Ran clean cycle on unit to resolve the issue. Unit testing good now. Collected priority service call p&l. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78251
Justin
Job Details: 06/24/2021
Found freezer and top LEDs out, changed out freezer might but did not change issue. Will need another LED module and control board. ; rqstng P&A on 1 W11462342 (Module) and 1 W11462342 (Module) and 1 W11205082 (Module), ordrng 1 W11205082 (Module)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78230
Zachary
Job Details: 06/24/2021
Customer complaint was that dryer on last cry cycle smelt like fish when opened. Customer was concerned there might be a short inside unit. Gained access to view entirety of internal wire harness. No shorts found and basically no excess lent. Everything checked good. Powered on and tested dryer. No issues or errors found. Dryer is working as designed. Educated customer on whirlpool wash procedure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/24/2021
Our customer is having a problem with the water dispensing. I checked the dual water valve P3-4 wrt P1-2 115 VACGreen: 661 ohms-20 watts Red: 378 ohms-35 watts. I updated the serial number. The water valve is receiving the correct voltage from the control board. I check the dual water valve and found that the water line solenoid was open line and will need to be replaced. I replaced the valve. The unit is not dispensing as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS04
Near Boerne, TX 78006
Douglas H.
Job Details: 06/24/2021
Customer stated unit intermittently not keeping temps and giving weird messages. Checked for errors found f5e1 door latch not working. Tested unit to find issue with control panel. Ordering control panel and door latch to resolve the issue. Did a control reset to help customer until we can get back. Unit under warranty as Customer is first owner of home, this was a model home previously, closing documents in quick pics. ; ordrng 1 W10864141 (panl-cntrl) and 1 W10883049 (latch-door)
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Justin
Job Details: 06/24/2021
Replaced the soap dispenser with the help of tech DH. Tested to complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near San Antonio, TX 78216
Shawn W.
Job Details: 06/24/2021
I replaced the sump and motor. Tested unit. It now fills washes and drains. Unit is fully functional now. Our customer said yes to our short survey.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78244
Chris S.
Job Details: 06/24/2021
Customer stated that washer just stop working. Found issue to be once I got it to work in diagnostics F9E1 which is bad drain pump. Im ordering control board also and drain pump. Customer stated that whirlpool was covering P&L. We do not have dispatch number showing they are covered. Tell customer to call whirlpool to get the dispatch number if they do not get the dispatch number by the time we return for repair they will be responsible to pay for parts and labor. Did collect SC and gave quote for P&L 638.22.; ordrng 1 WPW10581874 (pump-water) and 1 W11100602 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 06/24/2021
Issue was poor dry and check vent messages. Everything seems to be working as designed on unit, it is heating and venting well. Shortened vent hose from back of dryer to wall to help with airflow. Airflow outside looked okay, but could not get too close due to the height of the vent. The vents however do not have flaps on them informed customer that this could allow things to get into her vent and could be causing airflow issues. Customer will call back if issues continue.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78254
Justin
Job Details: 06/24/2021
Need to reschedule do not have gearcase in van like pull sheet says. ; schdld next appmnt for 7/7 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Pipe Creek, TX 78063
Justin
Job Details: 06/24/2021
Spoke with customer about appointment, he is aware of the heater needing to be ordered. Rescheduled for when heater comes in, customer told whirlpool he will not put rinse aid in unit but said the dishes and tub is completely soaked at end of cycle. ; ordrng 1 W11412298 (Heater)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Justin
Job Details: 06/24/2021
This job is for a sealed system tech, need to reschedule. ; schdld next appmnt for 7/1 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/24/2021
F7E5 motor fault. Our customer is having agitate problems. I found the agitator not connected with the CAM. I reinserted it and ran calibration. I went into manual test mode and tested agitate and spin. Went backboard into diagnostics to check errors. None. This unit will need a new shifter per Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ-3
Near Converse, TX 78109
Chris S.
Job Details: 06/24/2021
Replaced control board first. Tested light and everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRBL109ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
Verified that the baffle was unresponsive. I was able to check the connectors and determined it was loose. Resecured. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
I verified an E2 error. Ive replaced the icemaker. Issue resolved.
We serviced a
AMANA RANGE
Model AER6603SFS
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/24/2021
Chris SR# 7731085592 determined that there is a bend in the frame. Ive advised customer (builder) to reach out to appliance installer
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHHC2090SSS0
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Customer declined repair as a new microwave was a better option given the cabinetry.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Ive verified that there is a visible crack in the liner in the fresh food compartment near the lower right. I contact techline who informed me that this is still considered cosmetic but functionally can be repaired by liner kit. ; ordrng 1 8201700 (Liner Repair Kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Jim G.
Job Details: 06/24/2021
Secured latch strike. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bulverde, TX 78163
Sebastian
Job Details: 06/24/2021
Replaced water valve found it Im still not getting very good pressure when you turn the valve on at the wall without it being connected to the refrigerator it feels like there should be enough water pressure but Im only pulling 30 pounds outside on one valve and 25 with the other in the backyard I dont believe customer has enough water pressure for the unit to properly operate a customer to try to find out what their water pressure is going to the refrigerator specifically in whether its hard or soft water
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Jim G.
Job Details: 06/24/2021
Replaced faulty actuator. Issue resolved. Unit tested properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW
Near Boerne, TX 78006
Colton B.
Job Details: 06/24/2021
Issue is frosted over evaporator. Replaced control and defrost thermistor to resolve issue. Completely defrosted unit as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 06/24/2021
Replaced inlet valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Richard G.
Job Details: 06/24/2021
Replaced socket, harness, bulb, and control. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 06/24/2021
Customer complaint is that the unit is giving off a horrible sewage smell. They have cleaned the unit multiple times and had plumbers come and check the walls. Going to order drain pump for unit.; schdld next appmnt for 7/7 WED !