Upon arrival with help of second tech removed dryer from washer unit (stackable). Replaced both valves, tested for leaks, none present. Stacked washer and dryer again. No further issues at this point

Last trip min control didnt resolve the issue. This trip replaced ui and main control and still having the same issue of the on,y thing functioning is lights and control panel. No fans in unit are functioning and neither the compressor. Calling techline due to same issue as before any repairs. Spoke with Anthony, explained the situation and while on the phone with him, as he was going over the only other possible part the unit kicked on and began working. sr 7734591018As of now unit is functioning properly. Per techline if issue persists replace temp sensors, if issue persists please order W11532990 Evap cover and W11263884 defrost sensor

Customer stated unit getting really hot around the freezer compartment. Found cause to be condenser fan motor to be faulty. Customer wanted to think about repair. Advised would write up as estimate. ESTIMATE ONLY!; rqstng P&A on 1 W10822259 (Condenser motor)

Last trip found failing ui. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point.

Sr 7734588508 The pan to the drain is freezing over again no evidence of any frosting on the evaporator or the heater the evaporator is working as it should its just getting clogged at the drain pan the probe on the heater is fed correctly and when you steam it out you can drop water all the way through the tube made adjustments to evaporator pan as per Tech Line if the issue reoccurs we need to run a tube or some kind of line down the unit to see if its collapsed

Tested unit. F0e error codes. Tested unit. Good suspension. Good spin. Could not duplicate issues. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.

Tested unit. Slow ice production. Will need new Ice maker. Ice bin cracked. Will need new bin. ; ordrng 1 W11546935 (Ice maker) and 1 WPW10558423 (Bin)

Customer complaint of noise during operation of washer. Found Tub Ring damaged and beyond its service life, detached from Tub and rattling when machine is used. Also found faulty Suspension. Inspection of lower drive assembly revealed signs of Gearcase failure and also that Cam Assembly & Drive Belt are in need of replacement. Ordering Tub Ring (WPW10531289), Suspension (W10780045), Drive Belt (WPW10006384), Cam Assembly (W10721967), and rescheduling Gearcase (W11454741) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10531289 (Tub Ring) and 1 W10780045 (Suspension) and 1 WPW10006384 (Drive Belt) and 1 W10721967 (Cam Assembly)

Customer no longer needs service.

Tested unit. Upper spray arm broke offf. Will need new spray arm. ; ordrng 1 WPW10498900 (Arm)

Complaint is burning smell from unit. Tested unit. No issues cooling. No signs of burn or melting. Could not duplicate issues. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.

Attempted to replace auger motor. Impeller is also stripped, and housing is broken. Ordering additional parts.; rqstng P&A on 1 WPW10309864 (Divider) and 1 W10346971 (Solenoid bracket) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller) and 1 WPW10312691 (Air baffle) and 1 W10118612 (Liner divider)

Customer complaint of water leaking from front of refrigerator. Found issue to be occluded RC Evaporator Defrost Drain. Removed Drain Extension from RC Evaporator Assembly and found further blockage through cabinet between drain origin and outlet. Cleared all obstructions and reassembled drain. Drain now functioning as designed. No leaks. Job complete, unit is good to go. No further issues at this time.

Our customer has a problem in which the range is hot on the front glass, the cooktop and the console. Our customer just finished baking food in the oven and was cooking three items of food on three burners recently finished upon my arrival. I did feel in all area how hot each area was. It did not burn though. Our customer told me that she had burned herself recently and she told me that she owned the exact same model range at her previous home and it did not get near as hot as this one. I contacted Curt at Whirlpool Tech Line to document. He went over all the UL approved temperatures on the different SR#7734590945. The Underwriters' Laboratories (UL) temperature ranges on temperature acceptable for sale by the manufacturer on this model range from 131-182 degrees F. This would be consistent with what I was feeling on the unit. There is a Service Pointer from 2016 that relates to this earlier model that Curt told me we could do to help somewhat with the temperatures on the edges of the doors but I explained to our customer to not expect significant heat reduction. Im ordering the insulation kit for the door from: Technical Service Pointer #: W10917778 Action Required: Informational or Mandatory Release Date: November, 2016 Amana & Whirlpool Gas Standard Clean Oven During Oven Operation, Top of Oven Door Seems Warm to the touch. Correction: Order and install a Door Insulation Kit # W11025151. Kit will include an insulation strip and an instruction sheet. Part ordered. Safety Team was closed. Our office will have to contact the with the follow up.; ordrng 1 W11025151 (Insulation)

Our customer had the F5E1 error code for door latch come up after a preheat to 350. I ran both ovens ti 350 F and we waited to see of the error returned. I spoke with JR, Senior Technician at Whirlpool. We would need to check the wiring on the door latch as well as the wiring harness. If these check fine then we would need to replace the control. The control is discontinued. SR#7734590223. Our customer would prefer to see if it returns then call us back on the 90 day

I verified proper function. Replaced drawer. Issue is resolved.

I verified no cooling in either compartment. Power was measured at 31.2 watts at .26A at 120v indicative of either a leak or low charge. The windings revealed nothing out of the ordinary 8,8,16. ; ordrng 1 WPW10143759 (Hv Drier)

Found that there was moisture built up along the door replaced the gasket and heat treated customer to monitor for any more moisture further problems occur we may have to look at changing the door

Last trip found faulty internal drain pump after replacing a faulty recirculating pump with faulty water level sensor. Replaced internal drain pump to resolve the issue. Unit testing good now. No further issues at this point. Unit should start dropping ice in 1-2 hours.

Replaced cam actuator and belt. Tested unit everything working properly no further issues at this point

Customer stated that oven is not cooking evenly. Got error code F6E1 need to replace thermostat. Also ordering bake and control board just in case.; ordrng 1 WP4449751 (thrmst-fix) and 1 W11545804 (Bake element) and 1 W11448962 (Control)

Tested unit. Will not power on. Good power supply. Will need to replace timer. Gave customer estimate for repairs. Labor 75. Part 126. Service fee 129. ; ordrng 1 WPW10185992 (Timer)

Found that the fan on the freezer section isn't working showing an area code for the evaporator cover part is discontinued also confirmed that compressor is kicking on and not showing a frost pattern indicating a leak must have compressor chains that with condenser and evaporator to truly resolve issue and the part for the evaporator is discontinued unable to get part to do repair unit is condemned; ordrng 1 MKV172CL2J/SJ1 (Compressor) and 1 DA97-17818A (Condenser kit) and 1 DA96-00845D (Evap) and 1 DA63-04444A (Evap cover)

Our customers microwave door was producing errors related to the door not completely closing the circuit on the interlocks. I went through procedures for Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: February, 2021 Built-in Microwave and Combo Wall Oven Microwave Door is Not Closing. Adjustments on the bottom trim piece for installation were made. This unit passed. Microwave is heating as designed now. Our customer was not provided a owners manual by Fergusons. I email a digital copy. Customer install and instruct.

Customer stated dishwasher was not clean dishes like it should foundation to be dispenser door wouldnt close stayed open the whole time ordering dispenser to fix issue.; ordrng 1 WPW10671905 (deterg disp asm)

Customer stated washer still not draining foundation to be lower harness wire broken going towards drain pump. Re-ordering wire harness part is out of stock.; ordrng 1 W11335100 (Lower harness)

Customer stated icemaker wasnt working not getting any water to the icemaker. Found it shouldnt be bad icemaker got error code e-five and also bad door valve ordering icemaker to fix issue. customer requested to have appointment on Wednesday the 21st due to having the day off.; ordrng 1 W11579560 (Icemaker)

Customer complaint of dryer shutting off mid-cycle. Verified proper power, polarity, and wiring, and found error code F3E2 (Moisture Sensor Open or Shorted) in Service Diagnostics. Ordering Moisture Sensor (WP3387223) to address issue and ACU (W11441687) as a contingency part. . Please schedule for soonest availability once parts arrive. ; ordrng 1 WP3387223 (Moisture Sensor) and 1 W11441687 (ACU)

Our customer was having to hit the drain cancel three times ti get it to drain correctly. I found that the drain line was pinched in two area. One in the cabinet space between the dishwasher and the under sink and wedged at a 180 degree turn in between the two sinks. I corrected this. I went over care and use. I ensured the drain hose is looped up correctly with a zip tie WPW10339879. This unit is full functional now.; used 1 WPW10339879 (Zip Tie) from stock

Have to reschedule need help or refrigerators in a tight spot to get door off.; schdld next appmnt for 9/19 MON !

Actual Model Number: RF28R6241SR/AA Serial Number: 0BC043AN900303L. Our customers fresh food section ice maker is not producing ice. I engaged the rest button and it did not harvest. The freezer ice maker is working fine. is unit will need a new control and ice maker. 1) Check & Replace ICE MAKER KIT.2) Check Main PCB Input Signal & Replace it.(Micom IC01 Pin #90 - '0V'). Parts ordered. OOS. 1 DA92-01190H (ASSY PCB MAIN;FS,DUAL,FDR,AHAM,AW2 FACE-), ordrng 1 DA97-15217D (Assembly Ice Maker Freshfood) and 1 DA97-17299E (ASSY COVER DISPENSER;AW3,4_FACE LIFT,SIL)

Upon arrival customer stated low heating to clothes. Tested unit and found that the unit has good heat and tumble. Removed unit from cavity and checked the exhaust hose and noticed it was severely kinked and stuffed with lint. Advised customer to get the stiffer exhaust to have the unit properly function. Gave customer proper instruct and install for the unit. Removed lint build up and replaced exhaust. Retested unit and unit functions as designed. No further issues at this point.

Upon arrival received error code F6e4 User Interface/ ApplianceManager state status mismatch, f6e9 Oven appliance manager - lost communication (lower oven), f6e6 Oven appliance manager - lost communication (main/upper oven). Called tech line spoke with bruce and filed under same Sr as last trip was told to replace harness then upper acu if the harness doesnt resolve issue.

Replaced all parts. Issue is resolved. Tested thoroughly. Issue is resolved.

Consumer described latency in the touchscreen of the console. I was able to secure with harness and connect to Wi-Fi to download app. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock

Our customer was told by the installers from Home Depot to run a quick cycle to clean the unit. Our customer was concerned because it was running over an hour.she tried to cancel it a the power button but it did not turn off so they unplugged it. They then be came concerned that water was still filling into it when they unplugged it. I asked her how long. She said maybe 2 to 3 minutes. I explained that for a short period of time it would be normal because the alternating current being stepped down by a transformer into direct current takes a while ti clear the electrons. I entered diagnostics and to retrieved no error codes. All loads functioned as designed it test mode. This unit is fully functional. I called Whirlpool Tech Line to find out how long a quick cycle would typically take and if not having clothes in the unit would cause the washer to run longer due to sensors. I spoke with Chris. Typically a quick wash would not go over an hour but it could if there were no clothes in the unit. SR#7734588981

Unit is showing a drain air found a hair comb in the drain pump

About 50? or so in the refrigerator and freezer is about 20 to 26? observed evaporator frozen up in the back refrigerator section looks good ordering evaporator harness to resolve issue; ordrng 1 W11224591 (Harness evap)

Customer complaint of washer shaking during spin. Arrived to find F0E5 (Off-Balance Load) & F7E7 (Motor Unable to Reach Target RPM) error codes in Service Diagnostics. Found suspension to be beyond its service life. Replaced Suspension (W11130362) and leveled unit with leveling feet. Cleared error codes and calibrated machine. Unit now spinning as designed, but this machine is sitting on a sloped floor. These problems will redevelop over time if this is not corrected. Advised customer of same. Job complete, unit is good to go. No further issues at this time.

Returned with parts to complete repairs. Installed new drain hose with check valve. Tested unit. Unit functioning as designed without any leaks. Customer should not have any issues with dirty water feeding slowly back into the unit.

Returned with parts to replace. Installed new water valve. Turned water on and water is no longer dispensing continuously as it was. Tested unit and unit is functioning as designed. All components functioning as they should. Unit no longer leaking from water valve at all times.

Upon arrival replaced faulty infinite switch and knob. Tested unit and unit functions as designed. No further issues at this point.

Upon arrival customer stated unit would leak from the bottom rear. Verified a faulty heating element. Replaced faulty heater with new. Retested unit and unit functions as designed. No further issues at this point.

Replaced cabinet front panel back panel rear bracket and dispenser assembly everything working properly.

Customer stated that washer would not advance to wash clothes. Found issue to be capacitor was not plugged in. Plugged capacitor in tested unit everything working properly.

I disassembled all shelfs and panels. Defrosted evaporator Replaced the drain pan and evaporator fan. Put the unit back together. The refrigerator will now cool as designed.

Customer complaint of washer displaying error codes when washing larger loads of bedding and heavier items. Arrived to find fault codes UB and UR, machine on DIY platform above sloped floor, and drain hose inserted into drain standpipe to a depth of 24. Contacted Samsung Tech Support (File# 7005138910 Alex) and used Visual Support to troubleshoot machine via video conference. Calibrated machine successfully and ran successful diagnostics cycle. As per Samsung Tech Support, machine is operating as designed and faults are being caused by overloading machine, the DIY platform, and drain hose being inserted too far into standpipe. Corrected drain hose and advised customer of these findings. Customer to reduce size of larger loads. Job complete, unit is good to go. No further issues at this time.

Model Number: RF32FMQDBSR/AA Serial Number: W76643BG400367D. Our customers fresh food section ice maker is frozen. It will need to be replaced, our customers water is not dispensing and will need a water valve. ; ordrng 1 DA97-15217D (Ice Maker Assembly) and 1 DA82-02869A (A/S ASSY-CASE WATER FILTER;AW3-14,DA97-1)

Customer complaint of refrigerator making loud noise and water leaking from under unit. Previous visit found bad bi-metal on defrost harness and drain tube extension frozen over. Replaced Defrost Harness (W11174745) and Drain Tube Extension (W10619951) to resolve issues. Reassembled unit and found all components functioning properly. Customer to monitor and advise of any reoccurrence of these issues. Job complete, unit is good to go. No further issues at this time. (SR#7733270099 Travis)

Upon arrival customer stated unit would not open at the control. Advised customer that the unit is oow. Customer stated they would not continue with repair and to cancel the call as they purchased a new one. No further issues at this point.

Upon arrival put unit into diagnostics mode. Sensor on drain pump for reservoir is working but the pump itself is not. The recirculation pump is not working also. Harness is faulty not allow inside pumps to work properly. Ordering harness and rescheduling pumps. Also found unit being loud when calling for water ordering air divider per service pointer W11553464. Harness is OOS ; ordrng 1 W11126268 (harns-pump) and 1 W11505640 (Divider)

Upon arrival no power to unit, power to control but not passed it. Customer stated unit was clunking and making a abnormal noise when agitating. Ordering gear case, washer, stator, rotor, slider, clutch, and acu to resolve issues. Rotor is OOS ; rqstng P&A on 1 W11400681 (Acu) and 1 W11032711 (washer) and 1 W11393685 (Gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch), ordrng 1 W10915701 (rotor)

Customer complaint is that the vent hood light is not working. Previously had another tech look at unit and was supposed to order light, socket, and control. Verified issues with unit. Ordering main control, ui control, socket, and bulb to resolve issue.; ordrng 1 W11342846 (Control) and 1 W10210871 (Light socket) and 1 8206232A (Bulb)

Upon arrival removed water supply line and replaced with water supply kit and regulator. Reassembled unit and tested unit. Unit functions as designed. No further issues at this point.

Customer reported metal stuck in agitator. Upon arrival found undergarment wire stuck in agitator. Removed washplate and removed metal. Re assembled unit. Added tie wire to wiring under unit. Unit functioning as designed. ; used 1 WPW10339879 (Tie wire) from stock

Customer reported F1E0 on screen and that left rear burner does not work. Upon arrival found F1E0 on screen which is internal board failure. Found that all components work as well as broil and bake except for the left rear burner. Ordering main control, left rear burner, left rear infinite switch, and main harness just in case. Will return when parts are available to complete repairs.; ordrng 1 W11536794 (Control) and 1 W11171119 (Left rear element) and 1 WP3148952 (Left rear infinite switch) and 1 W11458879 (Main harness)

Customer complaint is that the unit stopped working and there is oil leaking underneath. Found oil coming from gearcase. Entered diagnostics and found error codes F7E1 tachometer missing or wrong signal, and F7E4 basket reengagement failure. Will need to replace gearcase. Also ordering motor, shifter, cam assembly, belt, and capacitor.; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt)

Last trip found faulty compressor and leaky Evap. Replaced both compressor and evaporator to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing found immediately the new compressor is locked up. Reordering new compressor to resolve the issue. Part is oos ; ordrng 1 W11580057 (Compressor)

Upon arrival replaced center valve burner and burner per last tech out. Rob SR-7734583860 -per tech line the unit has higher gas volume through the middle burner and the unit functions as designed. Did a video chat as well with tech line and per tech line the unit functions as designed.

Tech was assigned as a helper;

Upon arrival found damaged tub assembly. Ordering tub assembly. ; ordrng 1 W11460604 (Tub)

Customer complaint of convection fan running during non-convect bake operation and timer alarm silencing itself after two chimes. Found F2E1 error code in system memory. As per tech sheet, non-convect bake operation does cycle convection fan relay on and off; this is normal operation. Confirmed with WPL Techline (Steve) that timer is malfunctioning and repair calls for replacement of UI Panel. Ordering UI Panel (W11093241) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11093241 (UI Panel)

Upon arrival customer had 2 drums sent to her for dryer. Both had dents and has raised edge where the seam meet. Reordering drum ; ordrng 1 W10508188 (drum)

Upon arrival customer stated unit had power but wasnt happy with the design of unit. When stirring things from microwave the ui would steam up and not allow any functions to work until steam went away. Didnt want control installed due to it being the same part. No fixes for issue. Customer is going to contact kitchen aid to see about a new unit or replacement unit

Upon arrival found door switch to be not working. Disconnected door switch and re connected it and unit began working. Light was working, and ice maker dumped ice. No further issues at this point. Advised customer if issue arises again then door switch will be needed.

Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. No further issues at this point.

I verified capacitor and harness issue. Parts are OOS. Please schedule asap. ; ordrng 1 W11395618 (Capacitor) and 1 W11335100 (Harness wire)

I verified the sound was from the high side line vibrating on the base of the compressor. I was able to insulate it. Issue is resolved.

Customer stated unit leaking from ice dispenser. Found to be caused by water leaking down back wall of the ice compartment. Found this issue to be caused by ice maker not installed properly. Removed ice maker to verify proper water flow. Reinstalled ice maker unit now functioning properly. No further issues at this point.

Model Number: 790.48833900 Serial Number: NF95201204. Our customers bake element needs to be replaced. Part ordered. ordrng 1 318254906 (Bake Element)

Found struck needed adjustment. If problem reoccurs must send with strike and catch

Could not get a hold of customer and was turned around at the gate by the guard because they were not able to get a hold of customer closing out ticket for now due to no-show

Upon arrival customer stated units ui would intermittently shut down and cause the oven to shut down as well. Verified the issue with tech line. Checked dc voltage and found the unit getting proper dc voltage. Per tech line order the power supply and ui to resolve the issue. Ordering 1 W10145531 power supply and W10464534 ui to resolve issue. Parts are oos and need authorization. Travis-SR-7734582131. ; ordrng 1 WPW10464534 (Control ui) and 1 WPW10145531 (Control power supply), states that autho needed

Customer complaint is that the unit is slowly warming up and cooling has decreased, also that the water is not dispensing. Found evaporator covered in ice. Will need evap motor and harness. Also ordering inlet valve.; ordrng 1 W11546681 (Evap harness) and 1 WPW10179146 (Inlet valve)

Customer reported evaporator freezing once again. It had came to my attention recently from another tech that there had been a batch of side by side units with defective controls that had been made without proper defrost timing. The defective controls usually have double stickers overlapped. Upon arrival found frozen evaporator. Found that control had double stickers. Called Techline and techline confirmed that this was the issue and that the double stickers verified that it was faulty. Ordering control box. Will return when part is available to repair.Sr 7734586986; ordrng 1 W11546609 (Control box)

Customer reported unit stating air flow issue. Upon arrival found unit heating as it should. After further inspection found unit vent severely clogged with lint. Removed all lint and tested unit once again. Unit now has a lot better air flow and will now dry clothes properly In proper timing. Added tie wire to vent. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock

Returned with parts to repair. Installed both right and left tubing assemblys. Re assembled unit. Tested burners. Both burners are now functioning as they should. Unit now functioning as designed.

Returned with parts and helper tech Sean Longoria. Removed unit from wall and thoroughly inspected all parts. Installed interlock switches. Re installed unit. Unit now functioning as designed without any buzzing and without powering off. Unit heating foods as needed. Unit functioning as designed.

The mw isnt working, F1E5 error code, cleared error code and put a cup of water for heat for 1 minute, the error code triggered right away. I turned the breaker off for 5 minutes and turn it back on to see if it would reset, tried to heat some water, it gave the error code again, the inverter isnt responding and needs to be replaced. Ordered the part and rescheduled for the next available day ; ordrng 1 W11325604 (Inverter)

Inspected unit, found unit squealing when in use. Agitate and spin, replaced cam, belt and actuator. This resolved that issue, but a banging noise is occurring. Found this to be coming from stabilization ring, ring was loose and when tub agitated ring would bang against tub. Was able to snap ring back into place to secure. This issue should be resolved but if customer calls back for same issue a tub replacement may be required.Order if callback Tub W10554251

Installed new icemaker, issue on this unit has been resolved.

Inspected unit, ran a few tests. Does not seem to light burner, replaced igniter. No change. Possible spark module issue, or control. Replace these components to resolve issues.; ordrng 1 W10759285 (cntrl-elec) and 1 W10457998 (module-spk) and 1 W10554066 (regulator)

The mw isnt working, F1E5 error code, cleared error code and put a cup of water for heat for 1 minute, the error code triggered right away. I turned the breaker off for 5 minutes and turn it back on to see if it would reset, tried to heat some water, it gave the error code again, the inverter isnt responding and needs to be replaced. Ordered the part and rescheduled for the next available day ; ordrng 1 W11325604 (Inverter)

The customer said the washer doesnt complete the wash cycle. F8E1 no fill/long fill error code, cleared error code. Tested the inlet valve manually, no water coming out on the hot side, checked the wall valve, it was turned off. Turned the valve on, tested the inlet valve again, has good water pressure on both sides, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal

Tested unit. Slow ice production. Will need new Ice maker. Ice bin cracked. Will need new bin. ; ordrng 1 W11546935 (Ice maker) and 1 WPW10558423 (Bin)

Customer was able to verified that the noise that they were hearing was a result of the compressor. While I did not find any issues with the compressor itself aside from the sound I will order compressor. Part is OOS. ; ordrng 1 W11592010 (Compressor)

Customer stated range is not working at all found issue to be burnt and melted power cord and main harness at terminal. Need to order control board and main harness customer is going to get a new power cord as well. .; ordrng 1 W11528249 (Control) and 1 W11458883 (Main harness)

I was informed by are office that this job was rescheduled.; O-emld tckt

Called customer. States she called Whirlpool and had the appointment rescheduled for Thursday, Sept. 14th. Nothing in our notes about rescheduling for that date. Setting appointment for Thursday, Sept. 14th.; schdld next appmnt for 9/15 THU !

I verified a an issue the control had an error code of F0E3 (overload). However the consumer was adamant that no heavy loads were washed. I also observed that the slow agitation was not functioning. I was able to narrow the issue down to the control and the wire harness. It also appears the gearcase is not performing properly. Control is OOS. Please schedule asap. ; ordrng 1 W11419171 (Control) and 1 W11568984 (Wire harness) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider Assembly)

Cleared drain line. Issue is resolved.

I was able to verify a misaligned strike and latch was damaged. Replaced both. Issue is resolved. Also leveled u it as a courtesy.

Replaced UI, evap harness, and thermistor. Tested to complete. Unit is good to go.

Tested unit. Found bad suspension. Replaced suspension. No further issues. Job complete.

Compressor is not kicking on found that directly off the control unit is pushing 120 to the starting device wiring but the wiring going through the unit is not transferring the 120 to the bottom of the cabinet indicating a bad wiring in the harness in the cabinet this would be considered a non-repairable issue customer to call into Kieth see if theres any way to resolve this on their end. This is a church property and tax exempt customer to send information

Customer reported unit not working properly. Customer has been having issues with control panel and when starting unit sometimes the unit will not heat as well as the turntable working sporadically. Looks like more of a control issue since other parts are working correctly sometimes and at other times not working at all. Checked parts supplier and found that control was discontinued. Let customer know that control board is no longer being manufactured and is discontinued. At this point I can not proceed in repairs due to parts needed being discontinued. Let customer know to contact their extended warranty to see how they will proceed.

Returned with parts to finish repairs. Installed control, user interface, and control panel. Tested unit and found that unit would now not turn on at all. On last visit unit would run cycles sporadically. Some occasions unit would compete cycle without issues and some times the unit would stop mid way and if you would wiggle the unit the unit would start working properly again. Control panel also would work sporadically on last visit. Checked voltage and found that unit was only getting 0.173 volts. Called techline and techljne stated the unit will not even power on with 0.173 volts. Checked voltage at the control panel and it was the same 0.173 volts. Issue is now electrical. Techline stated that outlet had to have been giving out more voltage on last visit if the unit would run sporadically. Let customer know that issue is now considered electrical and that an electrician would need to come look at unit to make sure outlet was giving proper voltage. Unit should be functioning as designed when unit gets proper voltage. Sr 7734580757

Customer complaint of select refrigerator handles loose and/or detaching from unit. Reattached detached handle and secured all others. All handles now tight to unit and operating properly. Job complete, unit is good to go. No further issues at this time.

Customer complaint is that the unit is not dispensing water or making ice. Ran test on icemaker, failed at water fill. Removed filter, water now going to icemaker. Informed customer to replace the filter.

Customer complaint of RC Door Icemaker not producing ice. Previous visit found Fill Tube Heater broken. Replaced Fill Tube w/ Heater Kit (W11366500) to address issue. Returned unit to operation and tested components. Icemaker successfully rotating through harvest position and returning to home and water filled ice tray through fill tube. Job complete, unit is good to go. No further issues at this time.