Installed water valve calibrated unit ran purification cycle issue resolved

"Inspected unit, unit is not powering on. Checked unit for voltage, you aint getting proper voltage from outlet and voltage is getting to board. Board is dead, no power coming from board. Board will need to be replaced to resolve this issue. According to Notes board has already been ordered will schedule once board is on hand. ; schdld next appmnt for 3/22 MON !"

"Installed components, re-calibrated unit. Unit agitating and spinning as designed, unit has regained function. Issue has been resolved."

"The customer said he would want to heat the top oven but the bottom oven would heat and vise versa., F6E4 error codes 5 different times, the customer had already tried resetting several times, still same issue. Ordered the control also. Please schedule the customer when both parts come in ; ordrng 1 W11253187 (cntrl-elec)"

"The gasket had a gap on the top center of the appliance and it built up frost on the inside. Used a heat gun to expand the gasket, let it cool off, opened and closed the door several times, the door is sealing properly, removed all the frost, the appliance is working normal"

"Installed the heater, the appliance was not tied in and another one was in place, unable to run a diagnostics, tested the components manually, working normal"

Customer complaint of unit not a lot of water in the tub. Product is an LG washing machine. I did use MSA world Macon to try to get to a parts breakdown/diagnostic guide but information was very lacking. Because information supplied from MSA website was it insufficient I cancel job and did not charge customer I did advise customer to contact LG directly and set up some kind of certified technician. Issue resolved

"Installed the electronic control, removed cover to the terminal block, the wires were not tight enough, tightened the wire nuts, top elements and oven are working normal"

"Installed inlet valve, tied it in under the cabinet, there is water to the appliance, tested the ice maker, it’s rotating and calling for water, appliance is working normal"

"The appliance was acting crazy and wouldn’t unlock, sometimes would fill per customer. F7E1, error code, cleared error code, tested the inlet valve, good pressure on both sides, changed out the control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

"Installed part ordered, the appliance powered on, ran it for a couple of minutes on both ovens, no error have reoccurred, F2E1, F3E3, error codes, cleared error codes, the loss of power to the house effected the brightness of the display, the appliance is working normal but the customer wants to replace the display, ordered the part, please reschedule the customer when the part comes in. ; ordrng 1 WPW10751155 (cntrl-elec)"

Complaint of unit spinning but not heating. Inspecting voltage to unit red and black shows about 83 V. Black to ground shows 120 red to ground shows about 35. Advise customer that issue with the unit would be a power supply problem and located somewhere on the home side breaker plug receptacle etc. Advise customer to contact professional electrician to resolve issue

"F7E6 motor fault, F5E3 old unlock fault. Ran test on unit, found motor not capable of agitation. Motor does power up, but 0 movement only on agitate. Motor spins up fine. Issue with motor and/or control. Will need to replace both to resolve issues.; ordrng 1 W11320238 (Control) and 1 W10677717 (motor-drve) and 1 W10866238 (capacitor)"

"Leaking water per customer. F8E1, long fill, F0E2, over suds, error codes, cleared out and tested the inlet valve, not getting cold water, didn’t have one in TS, turned the water off and removed the hose, trash in the filter, used a shop vac to suck out the trash, put hose back in place and turned the water on, tested the valve, good water pressure on both sides., filled the tub with water, no visual leaks drained the water, water is draining properly, calibrated and performed a diagnostics test, checked during the cycle , still no visual leaks, completed with no issues or error codes, the appliance is working normal."

"Installed drier, pressurized lines as noticed oil. Was able to locate origin of leak, bad solder joint from manufacturer. Re-did joint, no other signs of leak. Vacuumed and charged unit, unit holding. Issue resolved."

"Inspected unit for not cooling, tested wattage on the ant compressor 98.44w instead of 155w diagnosed to need compressor ; ordrng 1 W11393142 (Compressor)"

Drain pump receiving 74 volts. Error code saying drain pump electrical problem. Needs main control board. Ordered. Item is under 5 year warranty.; ordrng 1 W11120155 (control-elect)

"Unit would not put water in or sense. Checked all wiring connections, all good. Unplugged unit. Ran checks good."

"Inspected unit for not making ice, found if the filter is in the water pressure would be low, diagnosed to need housing (W11266112) customer already paid a service fee."

"Put on tag, operation checks okay"

When on agitate can hear clicking coming from acu. Ordered new per service flash.; ordrng 1 W10920541 (cntrl-elec)

"Inspected unit for not working properly, found that the agitator spins not the basket when trying to spin,called tech line spoke with Chris (#7780237277) tested voltage going to the clutch while calling to spin, tested 120, diagnosed to need clutch and slider; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

"Screeching bad. Changed belt with old one from my truck. Quited down and while in spin still has a bearing in gearcase making noise. Ordered gearcase, belt, and drive pulley. Adjusted legs and explained to customer about loading unit.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE)"

"Inspected unit for bake element not heating, found that 240 voltage goes to the bake element, diagnosed to need bake element customer paid ; rqstng P&A on 1 WP74010750 (Bake element)"

"Replaced failed door switch and timer due to no advance, tested unit and found operation normal"

Installed parts ordered checks good.

Customer stated lower oven not heating after previous service. Tested and confirmed. Pulled unit to find a loose connection on thermostat. Secured thermostat harness properly. Unit now testing good. No further issues at this point. Customer paid all costs upon first visit.

"Last trip found faulty valves and pressure switch. Replaced all 3 parts to resolve the issue, ran auto testing to ensure unit in proper functionality. Unit testing good now. No further issues at this point."

"Inspected unit for auto sensing not giving enough water, ran diagnostic found no errors, ran auto test checked okay, ran calibration test checked okay, explain to the customer that the newer washers on auto sensing dont add a lot of water to use deep rinse if they want more in there, unit runs as designed"

"Found the door catch damaged, replaced and tested to complete. Customer said unit making a loud noise after running for a long time. Only thing I could think of is the blower wheel. ; ordrng 1 WP697772 (Blower wheel)"

"Found door switch for freezer stuck shut, will order door switch and replace. Door rails are working as designed. ; ordrng 1 W11445850 (Door switch)"

"Inspected unit for not operating, found that the black wire was completely burnt, I tried to cut off the burnt wire but the wire was burnt all the way up, diagnosed to need wire harness ; ordrng 1 W10640709 (Wire harness)"

Error code is low flow and slow drain. Drain hose needs raised to 39” customer is going to fix. Ran auto diagnostic checks good.

Customer canceled appointment. No longer needs service.

Sr#7730227800 tech line had me run sensor test it was good. Ran calibration test. Good if happens again change drain pump. Maybe getting hot and kicking out.; ordrng 1 W11130936 (LOWER WIRING HARNESS ) and 1 W11396717 (DRAIN PUMP) and 1 W11478525 (HMI)

Verified an issue at the door lock. Replaced door latch however the issue was not resolved. According to tech sheet the ACU its be replaced. ; ordrng 1 W11322903 (ACU)

Sr# 7730225705 tech line suggest blowing out lines with nitrogen and replacing filter drier. Rescheduling for nitrogen. Need nitrogen on this call; ordrng 1 NITROGEN

"Last trip found faulty console, control, thermal fuse, thermostat and blower. Upon pulling unit to service it, I accidentally let the unit slip prior to getting the oven dolly fully underneath and caused 2 scratch marks to the same panel of flooring, I caught the unit prior to severe damage, but alas still have 2 scratch marks. Took pictures documenting this accident, advised NR of the situation. Replaced all parts to resolve the issue. Unit testing good now. Advised customer that would advise manager of situation with the floor and once he reviewed it he get with them. No further issues at this point with the unit."

"Inspected unit for leaking, customer had already put the gasket back on, I doubled checked to make sure that it was on correctly and no leaks, ran diagnostic found no errors ran auto test checked ok, ran normal tested okay, unit operation checks okay"

Replaced both doors. Issue resolved.

7730231027 file number. Tech line put unit in for product replacement. Advised customer that process could take up to 96 hours.

"Replaced fill valve due to solenoid being broke off housing and leaking badly, after repair found the unit would not drain, removed pump and found all impeller blades broke off, could not operate unit during first visit due to failed fill valve, ordered W11399437; ordrng 1 W11399437 (Pump)"

"Replaced timer, high limit and thermal fuse with no change to heat. Dryer now stops when unit hits off, spoke to Robert from tech preformed troubleshooting steps found that we received a bad timer advised to reorder timer to resolve issue.SR7730224262; ordrng 1 W10857612 (timer)"

"Replaced broken cooktop, unit test normal..took pic of new top"

"Replaced failed fill valve, activated icemaker and tested water through the door"

Pulled unit out found kink in drain hose. Tested unit works fine customer is changing hose.

"Replaced listed parts, tested unit still no water, tested voltage going to valve checked 120 when water is called, diagnosed to need valve , customer prefer afternoon; ordrng 1 W11312191 (Vavle)"

"Inspected unit for the buttons not working, found that some of the buttons will not operate, tested to make sure bake and broil element turned on, checked okay. Diagnosed to need control panel; rqstng P&A on 1 WP74005747 (Control panel)"

"Cavity looked lean and unmarred. Connections at capacitor, magnetron, transformer all looked fine. Could not reproduce issue while in home. Cx to observe."

I installed the evaporator cover and checked operation. All operations check ok. If this issue reoccurs we will replace the control. W11450890

Replaced control. All checks ok.

Replaced control. Ran test cycle. All checks ok. Cx to observe.

"Bellow is ripped. Needs bellow. Will need 2nd tech, dryer stacked. ; ordrng 1 W11314648 (Bellow)"

Replaced belt guard. All checks ok.

Replaced control. All checks ok. ; used 1 W10892389 (Control) from stock

Replaced element and switch for front right burner. All checks ok.

"The unit isn’t going though a heating cycle but isn’t heating at all. ; ordrng 1 W10561774 (capactr-mg) and 1 W11256462 (diode), ordrd 1 W10754517 (magnetron)"

Thawed out drain pan and replaced duck bill drain with p- trap setup per service pointer. All checks ok. ; used 1 W10619951 (P trap) from stock

"Found actuator arm not locked in properly to the cam/splutch assembly, again. Replaced both the actuator and the cam/splutch. Ran multiple shifts between agitate and spin. Ran auto test. All checks ok.; used 1 W10721967 (Cam/splutch), and 1 W10913953 (Actuator) from stock"

i checked for leaks and found a leak at the condenser where the compressor high side line is attached. I repaired the leak and I installed the compressor. I checked for leaks with nitrogen. I charged the unit with refrigerant and checked operation. All operations check ok.

I installed the thermostat and thermal cutoff. I checked operation. All operations check ok.

"I installed the compressor,drier and evaporator. I checked for leaks with nitrogen. I pulled a vacuum and charged the unit with refrigerant All operations check ok."

I installed the switch and control. I checked operation. All operations check ok.

"Last tech found faulty console, and a leak happened after last tech was here. Replaced console and valve to resolve the issue. Unit testing good now. No further issues at this point."

"Found worn hub on basket could not remove washplate or cam due to rust. Needs washplate hub cam and gearcase. Request OTL.; rqstng P&A on 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10721967 (Cam), states that autho needed"

Tested unit. Not locking. Replaced lock. No further issues. Tested to complete.

Replaced hooks for the rack. Tested unit everything working properly and got no sparks .

Customer stated that handle is loose and when I tightened screw they dont hold ordering handle and screws as well.; ordrng 1 W10300490 (hndle-door) and 2 WPW10200660 (screw)s

Installed new cam assembly. No further issues during testing. Job complete.

W11085683 8665505136 Called customer to inform them of the note that says I need to collect for the sump explain to customer that I ordered that sump as a last ditch effort on his behalf because he did not believe us about the arc breaker being too weak for the unit I had an SR number at the time customer did not expect to have to pay for the sump pump and was very angry about this spoke to me on the phone in a very rude manner yearling out. He then demanded that I go to his house as he calls the office to demand the salt be paid for. Calling partner team to report informed the office of the situation closing out call.

"Unit still leaking after previous repair, finding leaking coming from part just replaced, case brake. It isnt sealing properly. Reordering that and ordering seal, as well as case brake cover to resolve the issue. Case brake under 1 yr warranty other two parts dh to cover. Sc&labor under 90 day warranty. Case brake not readily available ; ordrng 1 DD82-01111B (Case brake) and 1 DD63-00072A (Seal) and 1 DD63-00073A (Case brake cover)"

"Found dryer hose kinked removed hose checked thermostat unit heating correctly thermostat cuts off 167 on 124. Shortened vent hose for customer to prevent kinked hose, found noisy idler pulley used truck stock repair kit replaced rollers pulley and belt. Reassembled and tested all operations normal.; used 1 4392065 (Repair kit) from stock"

Removed scale from evaporator reservoir and bin. Cleaned hoses ran cleaning cycle cleaned heater condenser and sanitized bin polish stainless then replaced bin thermistor and tested all operations normal. Advised customer discard first batch of ice and rinse bin prior to consumption.

Found screw to door handle not fully seated split door panel tightened screws reassembled and tested all operations normal.

Removed rear panel replaced infinite switch for LF burner. Reassembled and replaced knob tested all operations normal

"Customer stated unit would leak water from dispenser and ice build up under ice bin. Tested ice maker and fill. Checked ice door, no issues with those components. Pulled ice funnel to find the seal installed at factory wasnt installed properly and there was a gap in that seal causing the issue. Used sealer gum to resolve the issue. Unit testing good now. No further issues at this point. If issue persists then would need ice door assembly WPW10577864."

Customer stated that the burners and clock work but t; ordrng 1 W11458883 (Wiring harness main)

"Found that rack tracks in refrigerator section were broken ordering a new set and icemaker is not dumping the ice there is ice in the unit right now in Deol spell up it just will not go through it cycle, Ordering parts parts on back order parts team to reach out when available. Unit is covered via SB Web; ordrng 2 W10845585 (Track)s and 1 W11284458 (Icemaker)"

"Issue was a bad oven display board. Replaced board, unit tested good. Collected P&L."

Found that the Safety thermostat is not allowing voltage through it to make it to the start button ordering associated part explain to customer that all other parts on the unit are discontinued but this one should get it back up gave a quote for the thermostat and labor. in labor in about for the thermostat will collect labor and parts on return collected service fee today. Park shows available at the vendor only parts team to reach out when available; ordrng 1 WP4450934 (Thermostat)

"Found unit will start then stop after a few minutes unit is heating but not staying on removed rear panel found each time the dryer stops L1 voltage drops to 30v which will cause timer and motor to stop working after checking unit found L1 on power cord burnt up from where contact is made at outlet no shorts on dryer and dryer pulling 22 amps on high heat and L1 was very hot where outlet makes contact to prong this is fire hazard left unit unplugged advised customer power cord part PT600L needs to be replaced and to have qualified electrician checked entire circuit from outlet to breaker. To replace cord .service fee paid Snapped photo of burnt power cord and snapped photo that i left unit unplugged for safety. Service fee good,for 90 days"

"Found F0E4 error code spin limited by temperature and F3E2 error for inlet temp fault, ran quick test water is working and hot is hot cold is cold agitate spin drain and lock working checked resistance at inlet thermistor found at 74 degrees 6k ohms needs valve. Valve factory order from both vendors call when parts come advised customer no eta on part.; ordrng 1 W11220230 (Valve)"

Sr 7730228856 Customers concern is they are having a unit tripped the breaker when using the machine call tech line on this issue after troubleshooting on my own and finding that the unit is working as it should I was pulling the normal amount of amps with my wash motor about 5 A or so and while the motor is on with the heater I am pulling about 7 A when the heater is on by itself I am pulling about 5 A when the drain pump is on I am pulling less than one amp cannot find any single component that is pulling anything close enough to pop the control breaker which is 20 A. Walk through each load with tech line and used clamp on amp meter to get readings tech-support says that they have a weak breaker customer says that they have had the breaker pops six times that they know of SR number listed above. Customer refuse to pay a service fee informed customer of the ever call us back out that they are liable for service fee.

Customer stated that damper making weird noise. Ran damper test and it sounds like the gears are giving out. Damper already ordered waiting for part to come in. Also ordering cover for damper.; ordrng 1 WPW10457601 (support)

Replaced blower tested unit everything working properly didnt need control board.

The unit is not responding or showing any light or sound on UI. Outlet and control board are receiving 120 VAC. I ran through both test 1 and 4 for the control and UI. The control is working but the heat sink was excessively hot. It has exhibited a black residue likely from the capacitor on to the white finish of not the top of the washer as well as the console. Pictures included. Although it is functioning it should be replaced for safety and long term functionality. I could not remove the wiring harness from the UI to check for continuity and my ultra thin Pomona leads could not make back contact. This is in the area of the heat sink and capacitor overheating. It was so hot I burned myself. The console will need to be replaced. Authorization required.; rqstng P&A on 1 W10919546 (Console white)

Tested unit. No stored error codes. Ran diagnostics. Unit is working properly. Job complete.

Confirmed good voltage to the pump and drain verify float switch is working and heaters working customers concern is that the low doesnt last more than 10 minutes before draining itself out unit appear to be working fine in test mode and when I put it in the express wash and monitor it and its natural state it seem to be working fine gave customer a quote for the control as it is the only issue that can be causing this at the moment ordering control collected for service fee today will collect parts and labor on return; ordrng 1 W11120155 (Control)

"Issue was unit not agitating. Found shifter not seated in the cam ring. Seated adjuster in cam, unit tested good."

Replaced water filter housing and tested unit water supply explain to customer that cold water reserve is very limited only can get so many cups before you start filtering your normal temperature water

"Arrived at customer home called techline upon arrival troubleshot error codes f7e5 and F8E1 after troubleshooting with techline, error codes cleared washer is working as designed. Job complete. SR7730230586"

"Installed water valve, tested after installation icemaker still not calling for water. Checked harness under freezer door, found a few wire is broken condor harness, most likely cause of no ice issue. Will need to replace door to resolve this issue.; ordrng 1 W11089011 (dor-fip)"

This unit is in warranty with a goods issue date in November of 2020. The unit will not go. In some cultures les it well just continue sensing. Went into service diagnostics and it started and then quickly stopped. Performed test 7 for door switch and it is working.. on test 3 for motor circuit I found that the belt has been frayed. Unfortunately I did not have this belt in truck stock. Part ordered.; ordrng 1 661570V (Belt)

"Installed motor and its components, rollers seal and timer. Tested unit after installation unit has regained function and issue has been resolved."

"Customer stated another company said heat sensors the issue. Rediagnosed unit to find f9e0 misswire error. Found cause to be faulty controls. Ordering controls and ui to resolve the issue. Parts on b/o. Per sb web parts still under KA limited part warranty. Collected sc,quoted 175 plus tax for labor. Customer wants to proceed with repair. ; ordrng 1 W11179310 (Control with power supply) and 1 W10801665 (Control without power supply) and 1 W11086152 (Console black stainless)"

"Inspected unit, found issue with grid cutter. Grid cutter and its no longer cutting ice. This is causing unit to fill in production of ice. All other components are in working order. Replace grid cutter to resolve issue.; ordrng 1 W10783275 (grid-cuttr)"

The unit has temperatures at 75 F in both the FC and the RC. I ran service diagnostics and all loads are functioning as designed. I removed back compartment and found that the compressor is hot and the start device and compressor are working. I did find some evidence of a possible leak on the low side as well as the entry to the cabinet. I called DH (sealed system tech) and he advised that we have a refrigerant leak. We will need to put a dye drier on the unit. Wait a week or two for the dye to circulate to identify the leak. Then the tech will come out to identify and fix the leak. Sealed system repair. Our customer paid or Service fee and Tier 1 labor. Remaining balance due upon completion. I informed our customer that once the leak is identified there could be a need for additional part (using an example that it could be leaking from the evaporator). I provided our customer the current market price on the two different evaporators so they can make a more informed decision. Currently this is an estimate only. They will need time to decide and weigh their options.; ordrng 1 WPW10143759 (Die drier)

Installed new adjusters. Issue has been resolved.

Replaced thermal fuse. Test unit everything working properly and its heating up.

Inspection of unit shows error code for motor faults and long Phil. Manual testing of both agitate gentle and heavy shows unit will not shift but putting product in spin results in wash plate being separate from gear case. Unable to separate wash plate from gear case further testing of water valve shows almost no water volume entering tub from cold valve. Will need to replace water valve gear case agitator actuator clutch capacitor and belt to resolve issue. Job will require authorization. Job will also be double labor. Have not scheduled return visit pending authorization; rqstng P&A on 1 W10869800 (valve) and 1 W10625252 (screw) and 1 W10882734 (agitator) and 1 W10402178 (retainer) and 1 W10396887 (hub) and 6 8533953 (screw)s and 1 W10870913 (gearcase) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)