The customer had already ran the cleaner twice through the unit, no need for another. Installed new inlet valve and the sensor which the connector was corroded. Ran a cycle on the appliance, it has good water pressure and the reservoir is filling properly, recirculating pump is working normal, the appliance started a sheet of ice and working normal.

Had a recall on heating element special project replaced heating element. Tested unit everything working properly and collected SC.

Tech was assigned as a helper;

Repeat ticket. Need motor for unit.

Customer stated that range oven light would stay on it wont turn off. Found that the issue is door latch is broken. Need to order new door latch to fix issue.; ordrng 1 W11029221 (latch-door)

Customer reported strange smell coming from fridge and freezer. Upon arrival could not really smell anything abnormal. Maybee a slight chemical/amonia smell. Called techline. Techline had said there would be no components or parts that would cause a smell like that and that the customer would need to clean unit thoroughly with hot water and soap. Customer had stated she had cleaned it with baking soda and lemon. Techline stated that using lemon was a big no and that it shouldnt have been used. Let customer know that if I opened unit and did any cleaning that it would not be covered through warranty and that I would have to charge service call and labor. Spoke to lead tech and tech supervisor and they both said the same. Customer was insistent on something being wrong with unit. Gave customer whirlpool customer service number and SR number. Unit functioning as designed. Issue is a cleaning issue. Sr 7733686917

Unit working fine. Heating within limits. No codes after diagnostic. Highest water temperature I found at faucet was 106. Recommended to customer adjust water heater.

"Upon arrival found a shorted drain pump not allowing unit to power up. Gave quote to customer and declined to proceed with repair, collected service call."

"Upon arrival received F8e4. Found float switch stuck causing beeps and not to finish cycles. Went over proper soap usage with customer. Ordering drip tray, bottom seal, and float switch to resolve issues. Customer need after 10 am ; ordrng 1 W11606677 (Bottom seal) and 1 W11550169 (Drip tray) and 1 W11545764 (Float switch)"

Unit out off warranty. Customer reported water leaking through drawers. After inspection found drain hose clogged. Removed drain hose and thoroughly cleaned. Drain hose no longer has any clogging. Re installed drain hose. Gave customer instruct on how to clean and maintain drain hose. Unit functioning as designed. Customer paid second appliance fee with military discount which was $57. Charged $100 for no parts labor. Total paid on card was $169.95 which was for service call and labor.

Installed new control. No further issues during testing. Job complete.

"Tested unit. Drain pump good. Customer has hose hooked up to another hose that runs to back yard. Will need to correct that. Noise during spin and agitate. Found bad cam assembly. Replaced cam. Noise still happening. Will need to replace gearcase. ; ordrng 1 W11454734 (Gearcase), used 1 W10721967 (CAM) from stock"

Replaced inner glass. Collected labor. Unit is good to go.

"Customer complaint is that the unit is leaking water from the bottom left of the door. Verified issue. Found unit to be tilted forward, causing water to move to the front of the machine. Adjusted legs properly. Tested to complete. Unit is good to go."

Customer complaint is that the unit is not preheating properly. Set unit to bake at 350 degrees. Verified unit is heating to acceptable range. Took quick pic of temperature reading. Tested to complete. Unit is good to go.

Replaced control and sensor. Preheated oven to 500 degrees. Unit tripped the breaker before reaching temp. Checked wiring of stove and found no issues. Unit is on a gfci outlet and shares a breaker with two additional plugs. Informed customer she should have the oven placed on its own dedicated circuit and eliminate the gfci for the oven. Oven itself is working properly.

"Upon arrival found error code f8e4 and f8e2. Found water in the drip tray. Ran test mode and found a leak. Messed with door seal and bottom door seal and couldnt fix issue, ordering both seals to resolve issue. If opening is available sooner customer would gladly take it, if not rescheduling for 6/8 for install ; ordrng 1 W11606677 (Door bottom seal) and 1 W11414078 (Door seal)"

"Replaced console, ui is now preforming as it should. No further issues at this point"

"Upon arrival tested outlet, only received 80-100 volts. Checked acu power supply, only 80-90 volts present incoming. Need proper voltage for unit to function. Landlord called electrician to come back out. Advised once unit had a full 120 under load the unit should work correctly, if not give us a call back"

Replaced failing igniter tested unit to complete. Working as should.

Replaced separator. Issue is resolved.

I verified a blockage at the wall which I removed but I still advised to have venting cleaned. I also replaced thermal (cut off)fuses as a precaution. ; used 1 279816 (Thermal cut off) from stock

"Rediagosed unit to find issue not SS related. Found fresh food Evap frozen over and fan was hitting ice. After defrosting entire Evap, replaced Evap harness and damper control to resolve the issue. Unit is functioning properly now with normal noise. No further issues at this point. ; ordrng 1 W11087438 (Harness- wire) and 1 WPW10248595 (Damper control)"

On arrival customer did not need service

Upon arrival customer wants to have all the parts ordered and then come out to do repair. Customer stated that top cover of microwave is dented it sounds like its pushing on the fan and making a very loud noise. Ordering cover and transformer magnetron and diode just in case.; ordrng 1 W11446747 (Transformer) and 1 W11256462 (diode) and 1 WPW10531156 (filter) and 1 W10754299 (magnetron) and 1 W11446916 (Cover) and 2 W11122643 (nut)s

Last trip found faulty suspension and motor that was over torquing. Replaced suspension and motor to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning properly now. No further issues at this point.

Last trip found broken ice chute plate and auger coupler. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per sb web.

"Last trip found faulty modules and display board. Replaced both modules and display board to resolve the issue. Powered unit up, programmed with proper code. Unit is functioning properly now. No further issues at this point."

"Last trip found faulty pump harness and water level sensor due to corrosion. Replaced both to resolve the issue. Unit is back to functioning properly. Started clean cycle for customer, advised of time frame and dumping the first batch of ice. No further issues at this point. Customer payed all costs in advance on first trip."

Called customer and left voicemail stating time of arrival. Upon arrival called customer letting him know I was at residence. Customer stated he was not home and would have to reschedule. This is the 3rd time Ive been out to residence where I have had to reschedule customer. Let customer know he would have to call the office back and reschedule.

Upon arrival customer stated unit would arch at the top by the wave guide cover. Contacted tech line and per tech line replace wave guide cover. Order W10533498 wave guide cover to resolve issue. Lost service and dropped call before sr number was given. ; ordrng 1 W10533498 (Wave guide cover)

Upon arrival switched out faulty drain pump with new. Tested unit and unit functions as designed. Collected 300 for labor and 70 and change for part via card. No further issues at this point.

Upon arrival replaced heating element due to non heating. Tested unit and its not functioning as designed. No further issues at this point

Found no error codes. Customer states last night it worked. Ran diagnostic and no codes after. No obstructions. Customer did not want to pay pl1 code so left it as is since its working.

Upon arrival flounder door lock was working. Replaced inlet valve. All other functions tested good. No further issues at this point

"Upon arrival received error code F3e2. Called tech line spoke with jr and received Sr 7733677082. Was told to clear out pressure sensor hose, removed inlet water hoses and check pressure in a bucket or sink, if pressure from hoses is okay then check screens, if screens in valve are okay then replace the valve. Ended up replacing valve as everything else checked out fine. Tested unit and no further issues at this point, advised customer if it happens again to give us a call back."

Upon arrival replaced infinity switch to resolve issues. Unit began functioning as designed. No further issues at this point. Collect p&l.

"Upon arrival plugged unit in. Customer was hearing the forced drain mode due to a back up in the drain hose. Cleared back up after drain pump turned off. Unit is now functioning as designed, no further issues at this point"

"Upon arrival replaced acu due to intermittent power supply issues. Ui was still needed due to ui freezing and not allowing certain functions. Unit will heat to 329 on ui, then stay at that temp. After 7 min the unit began heating again. Ui was reading 350 and temp was 422. Need temp sensor, and ui to resolve remaining issues. The ui we have been waiting on, customer has been in contact with whirlpool about this situation. Temp sensor is on order of it doesnt come with the ui; ordrng 1 W10859573 (sensor)"

Tested unit. Found bad suspension. Will need to replace suspension rods. ; rqstng P&A on 4 DC97-16350U (Suspension)s

Tested unit. Leaking water intermittently. Found dispenser hitting tub ring and splashing. Tilted tub back. No further issues during the. Job complete.

Upon arrival disassembled entire unit to find out that the new harness sent was missing wires to the control. Reordering harness to resolve issue. Replaced thermostat as well. Needing 2nd tech as well. ; ordrng 1 W11225364 (Main harness)

Replaced hose. Issue is resolved.

Added breaker form to quick pics

Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door.; rqstng P&A on 1 LW10859844 (Freezer door)

Replace all parts ordered on unit magnetron circuit get transformer and control unit now working as it should putting in for double labor

Installed control board tested unit issue resolved

Replaced manifold and regulator. Issue is resolved.

Customer complaint of unit no longer spinning. Inspection of unit shows error code for Basket speed fault. Further inspection of unit shows cam assembly is loose or damaged. Replace cam assembly from Truck stock calibrated unit ran verification cycle issue resolved; used 1 W10721967 (Cam) from stock

Customer complaint of water dripping into RC from above in rear of cabinet. Previous visit found issue to be clogged evaporator/defrost drain. Installed Heat Probe (819043) to resolve issue. Evaporator drain functioning properly at this time. Job complete, unit is good to go. No further issues at this time.

After reading customer the notes left by AIG stating customer would be responsible for service call and labor the only exception being the compressor customer has decided to cancel appointment.

Called customer en route to advise of pending eta and of Service Call Fee. Customer has some question about warranty status of unit and needs to clarify this on his end prior to execution of service. Customer will reach back out when he is sure of machines warranty coverage. Job complete.

Install icemaker reattached Baylor arm tested unit issue resolved

Upon arrival customer stated unit would continuously wash and wash. Contacted tech line and per tech line we have a faulty inlet valve, capacitor, and control. Ordering 1 W10869800 water inlet assembly, W10866238 capacitor, and W11476587 control to resolve issue. Customer is extremely irritated and wants a new unit. Visibly frustrated and taking it out on me. Accidentally erased 2 numbers on the sr. Andy-Sr-77336797??Customer was extremely irate and using derogatory words. Blaming me for 2020. Contacted partner team to put on d.n.s. List. Kenia-7733589499

Customer complaint of lid being broken. Inspection of unit shows bottom left corner of lid cracked and broken pieces missing from plastic lid will not shut properly. According to Notes whirlpool will only cover diagnostic and labor to install component but customer would be responsible for the cost of the components. Work notes state to contact safety team SR# 7733653413. After speaking with safety representative she gave me a new authorization number covering full repair parts diagnostic and labor for install authorization # M12u7v0wpl1. We need to replace lid and screws to resolve issue.; ordrng 1 W11082608 (lid) and 4 W10339706 (screw)s

Upon arrival found gearcase defective need to reorder gearcase.; ordrng 1 W11454734 (Gearcase)

Customer complaint of unit not producing hot water. Inspection of unit shows no error code. Manually testing hot and cold water valve show good volume no issue. Randy LMS cycle as well as a verification cycle with no issue. I did have to explain to customer however this machine is not a true hot water cycle unit and the washer itself will determine temperatures based on your selections. Customer instruct issue resolved

Customer stated that dishwasher is leaking. Found issue to be dishwasher was off balance. Fixed legs tested unit everything working properly.

Installed compressor, vacuumed and charged lines after installation. Unit holding pressures and is cooling. Issue has been resolved.

F3e2 f0e4 f63 f0e5 error codes were found. Replaced inlet valve cleared codes and ran diagnostic. No codes came back. Unit working as it should.

Customer complaint of unit no longer heating. Combing out several components show unit has bad high limit thermostat as well as thermal fuse. Replaced both tested unit issue resolved

The model and serial number are each off by one digit. Actual Model Number: WRF757SDHZ02 Serial Number: KA3401622. Our customer went away for 5 days and when they came back the ice would not dispense. I removed the ice bin and found a block of ice. I removed it, cleared the mechanism and the unit is now dispensing ice as designed. The water line was flapping in the back so I secured it with a zip tie WPW10339879 from truck stock. I explained to our customer that this design needs to have the ice bin dumped and or turned off if going out of town or if the ice is rarely dispensed to dump the ice bin occasionally. This one will freeze up on the bottom at times over a period on inactivity. This unit is fully functioning as designed now.; used 1 WPW10339879 (Zip tie) from stock

Installed thermister, tested after installation. Issue resolved.

Replaced heating element and thermostats. Unit working as it should now. Found a lot of lent in vent tube recommended on customer to have a duct cleaning service as well. Cleared out as much as I could.

The customer said the clothes are still real wet when its done. F0E4 high water temperature/rinse cycle, F0E5 off balance load, cleared error codes. Tested the inlet valve the both sides have good water and are hooked up properly, the suspension is good. Calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the spin cycle manually, its getting up to speed and working normal. If the customer calls back with the same issues its probably a bad water temperature sensor, please order the control before coming back out W11162438

Bound inverter Twitter supplied with a 120 V but not pushing anything to the compressor compressor not turning on ordering ordering in murder to resolve issue charging tier 2 labor ; ordrng 1 W10629033 (Inverter)

Inspected unit, hood light does not function. Replaced bulb and socket, issue remains. Will need to replace control to resolve issue.; ordrng 1 W10849846 (cntrl-elec)

On phone Gave customer best and worst case scenario for the situation her dryer is in customers opting to cancel out call entirely as they are likely looking at a high bill.

The old ice maker tray was twisted up. Installed new ice maker, its not completing the harvest cycle, er code 23 switch or motor fault. The motor is timing out before it completes the harvest cycle, defective ice maker, ordered new ice maker and rescheduled the customer.; ordrng 1 W10873791 (Ice maker)

Replaced inlet valve and icemaker. Unit harvested and filled. Tested to complete. Unit is good to go.

I installed the new inlet valve, when I unplugged the connector from the old valve the wires broke off the connector, possible due to corrosion, unable to repair or test the appliance. The main harness will need to be replaced. Ordered the harness and rescheduled the customer ; ordrng 1 W10413094 (Main harness)

Unit still not cooling. Checked wattage pull during test 39 at 100 percent. Max wattage seen is 30 watts then drops and then compressor turns off. Each time unit attempts to turn compressor on it goes to 24 watts and shuts off. Calling techline due continuing issue, spoke with JR, explained the situation to him. He asked a few questions about what has been done and testing done today. Asked about if saw any containments in the system when compressor was replaced. Couldnt confirm as didnt remember. Asked pressure readings while running about 110 psi on high side and right at 0 on low side. He said based on the units actions and pressures it seems as if there is a restriction in the system. Had me unplug unit to see about pressure equalization. Determined pressures are not equalizing. Stated to run test 40 to verify 3way valve is functioning and then at that point flush with nitrogen and check for contamination in lines. If contaminants are found need to call back in at that point. Sr 7733679195Did nitrogen flush per techline, when flushing from low side nitrogen flows no problem. When flushing from high side it barley comes out of the low side port. No visible oils or debris but can feel oily residue when I hold the port closed. Calling techline back. Spoke with Bruce this time, he read over the notes. Explained my new findings. He stated based on finding oily residue, stated file being sent for review. Advised either myself or customer would be contacted depending on next steps.

Unable to make repairs on unit as unit was misdiagnosed. Unit has a bad compressor, tested compressor and found it has locked up. Tried replacing start device and run cap, but issue remains. Will need to replace compressor to resolve.; ordrng 1 W10575980 (compressor)

Separator malfunction identified leading to higher temperatures and low ice production. ; ordrng 1 WPW10353552 (Separator)

Replace the vaporator fan assembly made sure that the new thermostat was zip tight in the right spot on the evaporator

Found that unit has an install issue, Shipping bolts are still installed in the back attempted to remove unit but was unable to do so customer must have unit removed from cabinet before service Confirm that customers RV is brand new they will be contacting the people that installed the unit to have them pay for the removal

Complaint is unit not filling with enough water. Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Diffuser is quite loud again. I will replace it again. ; ordrng 1 W11164593 (Diffuser)

Customer complaint of washing machine making abnormal noise and then stopping mid-cycle. Arrived to find a fragment of a clothespin in the basket. Inspected machine, removed foreign object, and observed function. Machine is running fantastically at the conclusion of this visit. Job complete, no further issues at this time.

Customer complaint of washer not progressing through cycle. Tested unit and found failure at run capacitor. While dismounting capacitor for testing, also noticed worn splutch and drive belt. Ordering Capacitor (W11395618), Splutch Kit (W10721967), and Drive Belt (W11239857) to resolve issues. Scheduling follow-up for Friday 5/20/22, as all parts show in-stock in SSB. ; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (Splutch Kit) and 1 W11239857 (Drive Belt)

Customer complaint of oven malfunctioning bake cycle, resulting in the presentation of error codes F2E0 & F2E1 - both of which pertain to the UI Panel. Prior to my arrival, customer had power-cycled unit at breaker. Opened up panel and measured 14vdc at harness connection to UI - this measurement is exactly our spec. Reconnected all relative harnesses and cleared error codes. Tested oven and found operation to be normal. Customer to monitor for future issues. Job complete, unit is good to go. No further issues at this time.

Replaced suspension. Tested to complete. Unit is good to go.

Customer complaint is that the unit is still not cooling in the freezer section or in the fresh food section on the bottom right. Checked both evaporators and found no frost pattern on Called Samsung techline and spoke with Tony, checked control boards in the rear of unit. Says to replace the freezer side compressor.; rqstng P&A on 1 NC1MV43AMP/E01 (Compressor), states that autho needed

Replaced control. Console is wrong part, but found it not needed. Tested to complete. Unit is good to go.

Unit in warranty entitlement page in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)

Upon arrival customer stated unit would intermittently turn on the bottom oven when they top oven was turned on. Tested unit in diagnostic and found f6e4 error code. Per service matters replace the console. Ordering 1 W11105008 console to resolve issue. Also I need a 2nd helper tech. The customer stated it was a huge deal to try and install it. Reassuring double labor and helper tech for unit. ; ordrng 1 W11105008 (Console), states that autho needed

I verified a damaged harness at the pantry UI. It appears to have been shorting at the harness that plug into the drawer at the back to the pantry door. The device needs a new pa try drawer, pantry UI, and harness. Customer decline repair as I was able to disconnect at the lower plug.

I defrosted freezer evaporator and replaced faulty evaporator (harness assembly) which includes a new thermistor. Issue is resolved. Unit tested properly.

Customer concerned is with the unit motor it seems to overheat and turn off after a certain amount of time was unable to replicate the issue but I can see heavy grease in the motor and confirm the switches are operating as they should . Part on back order; ordrng 1 WPW10294006 (Motor)

Complaint is intermittent ice production. Replaced inlet valve. Tested ice maker. Everything working as it should. Full bin of ice. Unit is in warranty.

Complaint is burners glow orange and then turn off. Tested unit. All burners working. Advised customer on function of burners. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Added breaker form to quick pics

Customer stated the washer would stop at rinse and do nothing else. Found that cam was not installed correctly and belt fell off replace belt tested unit everything working as design no further issues.; ordrng 1 W11239857 (Belt)

244v at outlet and terminal block. Continuity throughout powerchord too. Ran test 1, acu, and test 2, supply connections IAW tm w11416805. Everything is good. Amp draw is 25 at red and 5 at black so not enough to trip breaker. Called into TL and came to conclusion of intermittent tripping and its a circuit issue rather than unit. Joel-SR#7733676745

"Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door. Quoted customer cost of door: $1052.00, labor: $125, and service fee: $124. Collected service fee.; rqstng P&A on 1 LW10859844 (Freezer door)"

Customer reported unit not cooling properly. Found issue to be faulty evaporator fan motor. Fan not running upon arrival, spun fan blade by hand and Evap fan came on. Since fan wasnt running temps were warmer than should be, along with that ice build up on evaporator. During diagnosis accidental broke left return air duct. Ordering Evap motor and air duct to resolve the issue. ; ordrng 1 WP2315539 (Evap fan motor) and 1 W11208347 (Air duct)

Replace all parts ordered on unit magnetron circuit get transformer and control unit now working as it should putting in for double labor

Upon arrival I found that the left front burner was at fault. The left front igniter switch was activated without the valve being depressed and is thus apparently damaged. The part is available as a switch harness assembly. Parts is OOS so please schedule ASAP pending part arrival. ; ordrng 1 W10619020 (Switch harness)

I Checked and tightened hoses and checked for leaks with soapy water. No leaks. Tested thoroughly. Collected service fee.

Complaint is unit will not defrost. Tested unit. Found bad bi metal. Water leak at supply line. Will need bi metal and coupler. ; ordrng 1 WP4387503 (Bi metal)