Local Reviews
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Ezequiel V.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced drain tube and evap fan due refrigerator clogging up after replacement no issues, job complete."
Ezequiel V.
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced main harness due to broken wire after replacement no issues with range, unit is working as designed. Job complete."
Ezequiel V.
DRYER WHIRLPOOL WGD75HEFW0 "Checked dryer found ui working partially dryer turns on but ui stays off, unable to turn off dryer after power up. Ordering ui to resolve issue. Collected service call fee.; ordrng 1 W10783677 (panel-cntl)"
Ezequiel V.
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"
Richard G.
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is not draining on some cycles (cold wash and draining and spin). Verified issue. Entered diagnostics and found no error codes. Ran unit through automatic test. All steps passed. Will need to replace control.; ordrng 1 W11417466 (CONTROL )
Shawn W.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Checked temperatures and they are fine. Water pressure seems high. Called Whirlpool Techline and spoke with Austin. We ran some tests and determined we would need a water pressure regulator, If that does not solve the problem we will need to replace the valve and possibly the housing. All parts ordered. w10786952 is the regulator.; rqstng P&A on 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)"
Jim G.
OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.
Shawn W.
DRYER WHIRLPOOL WHD5090GW0 Replaced the control board. DH helped with the assessment and repair. Unit is now fully operational.
Jesus C.
WASHER MAYTAG MVWB865GW1 Tested unit F6E3. F6E2. Will need to replace control and UI. ; ordrng 1 W11135391 (console)
Douglas H.
REFRIGERATOR SAMSUNG RF23M8070S/AA Customer returned call to office to state service no longer needed.
Douglas H.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit stopped cooling. Found the cap tube broke at base of dryer causing leak. Replaced dryer from stock to resolve the issue. Vacuumed unit, held vacuum charged unit held charge. Unit began cooling immediately upon testing. Advised of 48 hr cool down period ; used 1 W10890128 (FITTING), and 1 WPW10143759 (DRIER-HV) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Last tech found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Cleared for resale.
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL GBS307PDS9 Last tech found faulty element. Confirmed diagnosis. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Jim G.
DRYER WHIRLPOOL WED6620HC0 Installed kit. Issue resolved.
Ezequiel V.
DRYER WHIRLPOOL WHD5090GW0 "Replaced control board due to unit not operating or turning on after replacement good dryer, good heat. Job complete. Collected remaining balance."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL MVWX655DW1 Found cold inlet valve not working and hot as well. Found leaking hose snapped photo tested water pressure this was good advised customer to get new hoses ordered new valve housing call when part comes in.; ordrng 1 W11127357 (housing)
Jim G.
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heater element. Issue resolved.
Colton B.
DISHWASHER WHIRLPOOL WDF540PADM0 "Issue is that the dishwasher will not wash. Finding issue to be a faulty sump assembly. Unit needs a new on. Customer did not want to go through with repair due to unknown eta. Customer did not pay SC fee, wants to talk with office. Gave them a number and managers name."
Ezequiel V.
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found lid lock not locking during normal cycle, locks during diagnostics ordering control board to resolve issue. ; ordrng 1 W11211482 (cntrl-elec)"
Colton B.
MW-HOOD COMBO MAYTAG MMV6190DS1 Issue was that unit was not sensing that the door was closed. Found top door switch stuck. Returned top switch to working order. Unit tested good. Collected SC fee.
Jim G.
WASHER WHIRLPOOL WFW8620HC2 Verified that the machine has loose bearings in the transmission affecting the spin speeds which were observed to be under speed in the service mode. Ive informed customer that the a new outer tub assembly is needed. Customer wanted a new unit and may not consent to repair. Advised to contact for more options. ; ordrng 1 W11287257 (Outer tub)
Shawn W.
WASHER KENMORE 79631622310 Replaced valve. Unit is now operational.
Douglas H.
WASHER WHIRLPOOL MVWB450WQ1 Last trip found faulty outer tub with shaft. Replaced tub with shaft. Part under 10 yr warranty. Unit testing good now. No further issues at this point. Collected labor
Jesus C.
WASHER MAYTAG MVWC565FW1 Tested washer. Noise during agitate when loads with water. Noise coming from gearcase and agitator. Teeth are worn on basket and gearcase. Will need to replace both. Gave customer estimate for repairs. Will not continue repairs. Collected service fee. Job complete.
Colton B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue is no ice production. Replaced valve to resolve issue. Also food freezing in the refrigerator. Taped up back vents to 50% closed to resolve that issue. Unit good to go, customer will call if issues come back."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Plugged unit in frost pattern good fans working checked bi metal and heater both checked good ran defrost setting no power to bimetal ordered new UI board and harness.; ordrng 1 W11229011 (HARNESS) and 1 W11239666 (Ui) and 1 W11293378 (CONTROL )
Colton B.
WINE CELLAR WHIRLPOOL WUW55X24HS01 "Issue was an over temp alarm issue. Previous tech replaced a thermistor, today I replaced the control. P&L are covered. Collected cost for part."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed old cracked bin installed new bin tested door now shutting all the way bin not cracked all operations normal.
Ezequiel V.
WASHER KENMORE n/a "Went to replaced bearing , customer stated they longer need service, job complete."
Richard G.
WASHER WHIRLPOOL WED4815EW1 Customer complaint is that the unit is vibrating and making a loud noise. Found damage to the blower wheel and motor. Will also need dryer repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
Colton B.
WASHER SAMSUNG WF42H5600AW/A2 Issue was a leaking washer. Found a leak in between the counter weight and the outer tub. Baffle was on correctly and didnt look to be damaged. The leak is happening behind where the gasket it anyway. Finding issue to be a leaking tub. Customer declined repair.
Richard G.
WASHER MAYTAG MVWC565FW2 Customer complaint is that clothing is getting stuck under the agitator and clothes are getting damaged. Verified issue. Will need to replace agitator ; ordrng 1 W11161960 (agitator)
Jesus C.
RANGE WHIRLPOOL WFG320M0BB2 Installed new control. No issues during testing. Unit is working properly. Job complete
Richard G.
WASHER MAYTAG MHW6630HW0 Replaced bellow and dispenser. Ran unit through automatic test. Tested to complete. Unit is good to go.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WGD4800XQ1 Removed drum tested unit found no ignitor called tech line spoke to Scott ran test on ignitor found that lost neutral on unit quoted on harness labor tax service service fee paid remaining balance; ordrng 1 W10740201 (harns-wire)
Jim G.
DRYER LG DLEX8000V Cleared duct and edifies proper voltage and heater function. Collected serv fee.
Douglas H.
VENT HOOD UNKNOWN WVW51UC0FS1 Unit is functioning properly. Just cosmetic damage found to the chimney. Customer stated someone came out to see why unit wasnt sucking up the smoke dented chimney when putting it back. Checked with AE to see if we had anyone out. Explained to customer about not being a functional issue and wouldnt be covered under WARRANTY. ; saved tckt
Ezequiel V.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Called customer stated time of arrival, part is not in bin parts list says its not been checked in rescheduling for tomorrow.; schdld next appmnt for 12/23 WED !"
Ezequiel V.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Richard G.
DISHWASHER AMANA ADB1400AGB3 Customer complaint is that the unit is not draining and is leaking from under the door during cycle. Found plug still in garbage disposal. Removed plug and drained unit. Entered diagnostics and found error code F6E4 float switch open. Ran unit through automatic test and unit did not leak. Leaking and error code was likely due to the unit not draining out the water. Tested to complete. Unit is good to go.
Jim G.
VENTHOODS UNKNOWN WVU37UC0FS1 Secured harness which was bumping the vent motor fan blade assembly. Issue resolved.
Jim G.
WASHER MAYTAG MVWB835DW4 "Replaced gearcase (which was leaking transmission oil), rotor( which was worn badly), and clutch. Calibrated device. Issue resolved."
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC215EW1 Tested unit found open timer contact motor not advancing. Tested temps cycle thermostat working correctly needs new timer quoted part labor service fee and tax. Service fee paid remaining balance rescheduling Wednesday 12/30SSB shows 1 timer.; ordrng 1 WPW10185982 (timer)
Ezequiel V.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint is that the icemaker has stopped working. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
Ezequiel V.
WASHER MAYTAG MHW8630HW2 Customer is unavailable today will reschedule for tomorrow earliest as possible; schdld next appmnt for 12/23 WED 8-10
Colton B.
MW-HOOD COMBO WHIRLPOOL WMH31017AS "Issue is unit not sensing door is closed. Finding issue to be a stuck interlock. Fixed interlock, unit now works as intended. Collected SC."
Shawn W.
MICROWAVE OVEN JENN-AIR JMW3430DS02 "There is an F6E0 error code dated 29 NOV 2020. Talked Bruce at Whirlpool Tech Line. We need to check the harness, replace if needed. If fine replace the console first then test. Parts ordered. This is a JTY8K00DPL1 authorization from Jenn Air. Our customer paid our service fee . They were wondering why they did not pay a service fee when we had a Tech visit in June. I was not sure but looked in entitlements and they were still in manufacturers warranty , which ended in October 2020. Jenn Air is covering the parts and labor. Customer has an extended warranty with a company Im not familiar with but the authorization came from Jenn Air. We have no extended warranty authorization.; ordrng 1 W11171471 (harns-wire) and 1 W11236885 (console)"
Colton B.
OVEN ELECTRIC (D AMANA AER6303MFS2 Issue is that the oven chirps when baking. Called techline and spoke with Andrew (SR: 7729578471) who said that its thermal expansion and should go away after more use. Andrew recommended 2 hours at 500 degrees to help the process go faster. He said as long as its correctly assembled theres really nothing to be done about it. Unit tested good otherwise.
Colton B.
WASHER WHIRLPOOL WET4024HW0 Issue was a leak from the lid. Found hose between valve and lid was not seated properly. Fixed that. Filled unit with one of the customers watching. No leaks observed.
Jim G.
OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water leaking from housing. Will need new housing. ; ordrng 1 W11346622
Jesus C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Installed new control and thermistor. No further issues. Tested to complete.
Colton B.
WASHER MAYTAG MVWB765FW4 "Issue was a non operational console. Replaced console, unit tested good."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Removed rear cover replaced control replaced UI plugged in unit tested all operations normal.
slockhart@appliancecareoftexas.com
WASHER SAMSUNG WF56H9100AG/A2 Called customer he said he does not want service.
Richard G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint is that the refrigerator is not cooling in the freezer or refrigerator sections. When I arrived, the unit had cooling turned off and both sections were very warm inside. Refrigerator is full of rotten food. Turned cooling on, compressor kicked on immediately. Waited as the refrigerator began to cool. Good frosting on evaporators. Unit is opera as designed. Explained to customer that cooling was turned off and how to turn it back on if they accidentally turn it off. Tested to complete. Unit is good to go."
Ezequiel V.
DRYER WHIRLPOOL WHD5090GW0 Replaced control board on dryer due to not working m after replacement dryer is working as designed and heating properly. Job complete.
Jim G.
RANGE MAYTAG MER6600FZ1 Part was not ordered. Reordered. ; ordrng 1 W11092468 (Control board)
Colton B.
REFRIGERATOR KITCHEN AID KRFF300ESS "Issue was fan running all the time. Replaced control, did not need defrost sensor after all. Unit tested good."
Douglas H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer called in because unit wouldnt start, just blinking. Observed this. Removed door to find door switch unplugged. Plugged in door switch to resolve this issue. Previous tech ordered parts for this unit. ; saved tckt"
Ezequiel V.
MICROWAVE OVEN KITCHEN AID KOCE500ESS "Replaced control board due to stuck key after replacement no issues, oven is working as designed. Job complete."
Jesus C.
RANGE WHIRLPOOL WFG320M0BW Tested unit. No issues during testing. Unit is working properly. Job complete.
Ezequiel V.
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"
Richard G.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Attempted to shut off water valve at wall. Found the valve to have a plastic stopper that was holding the valve closed. Removed stopper and turned water on to unit. Checked dispenser, water is dispensing fine. Icemaker harvested and called for water. Inlet valve not needed."
Douglas H.
WASHER MAYTAG MVWC565FW2 Customer stated unit not functioning properly. Found f8e1 error long fill and also noticed control wood appear to lose power. Ordering control and valve to resolve the issue. ; ordrng 1 W11038689 (VALVE) and 1 W11399433 (CONTROL)
Jesus C.
RANGE MAYTAG MER6600FZ Tested unit. All burners are working. No issues during testing. Job complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Installed new door no damage all operations normal.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED7230HC1 Unit wont start F3E1 appears removed console J14:connector not plugged in. Plugged in connector reset codes ran test all operations normal.
Ezequiel V.
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Checked refrigerator found ice maker arm not installed properly, installed correctly ice maker stopped harvest, refrigerator working as designed. Job complete."
Richard G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced evap motor and harness. Ui not needed. Tested to complete. Unit is good to go. Collected labor
Shawn W.
DISHWASHER KITCHEN AID KUDS25SHBL1 I found that the child lock needed to be turned off. I turned it off. Tested unit. Looped up drain hose. I provided Army Ranger discount on labor. Unit is fully operational.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Last tech found faulty door. Replaced door and ice door to resolve the issue. Unit testing good now. No further issues at this point.
Richard G.
RANGE WHIRLPOOL n/a Arrived at customers home. States they have no issues with the oven. Close ticket.
Michael R.
WASHER MAYTAG MHW5500FC0 "Not unlocking after the wash cycle, door lock stays flashing. F5E2 error code, cleared error code, at the end of the cycle door lock stayed flashing and wouldnt unlock. Turned the breaker off and turned back on after 60 seconds the drain pump stopped and unlocked the door, removed the top panel, connections are good at the locking devise and the control. When I opened the door it felt loose, tightened the screws at the hinge. Performed another quick wash diagnostics test completed with no issues or error codes. Ran a drain and spin cycle to confirm the door would unlock at the end of the cycle, it shows done and it didnt unlock, the drain pump kicked on and door flashing. Installed new control, the appliance shut down after step 7 door lock flashing and drain pump kicked on again. Called tech line and spoke with Steve, advised all Id done and what its doing, he said I should be getting error codes, none, said to replace control again, SR7729552104; rqstng
Michael R.
DRYER MAYTAG MEDC465HW0 "Not turning off per customer. Ran the appliance the timer is not moving, connections are good, confirmed the timer needs to be replaced ; saved tckt"
Adam H.
WASHER MAYTAG MVWC465HW2 Inspection of unit shows error code for Basket speed fault as well as shift her fault. Unit will run and shifts between agitate and spin but its obvious that tub somehow no longer seated to gear case. Unable to separate agitator from gear case. Will need to replace enter tub gear case actuator capacitor clutch and agitator to resolve issue. Have set a return date of the 29th even if parts are not in customer would like to stay in contact with company.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw) and 1 W11172199 (basket)
Adam H.
WASHER MAYTAG MVWC565FW1 Shows no error codes. Running calibration and verification cycle show all functions normal. But physical inspection shower tub extremely bouncy which explains for customers complaint of banging while in operation. Replaced suspension to resolve issue. Job may need authorization; rqstng P&A on 1 W11033491 (suspension)
Michael R.
MICROWAVE WHIRLPOOL WMH31017HW3 "No power to microwave, there power to the outlet, checked thermal fuse, the fuse is good, I tried a new one anyhow, still no power, ordered the control and fix thermostat just in case.; ordrng 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec)"
Adam H.
DRYER MAYTAG MEDC465HW0 "Inspection of unit shows good voltage. Unit will not turn on. Replace thermal fuse thermistor and start switch As well as timer to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10117655 (switch push to start) and 1 W10185992 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"
Michael R.
WASHER WHIRLPOOL WTW4816FW0 "Found F2E1, F9E1 error codes, cleared error codes and tested the drain pump manually, removed the drain pump to check for obstruction, found the impeller was bad, inside new drain pump, calibrated and performed an automatic diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Michael R.
WASHER MAYTAG MVWX655DW2 "Not completing the wash per customer F8E1 error code, cleared error code, tested the inlet valve, its working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The hot water is not hooked up, advised the customer with these cold temperatures its going to call for hot water because the appliance senses the water is too cold, therefore if it doesnt get the hot water after about 6 minutes it will drain the water and not complete the wash cycle, the appliance is working normal"
Adam H.
WASHER MAYTAG MVWC416FW1 Inspection of unit shows error code for high water temperature in rinse and Off balance load. Further inspection shows wash plate is free spinning from gear case. Unable to remove wash plate. Replace gear case actuator capacitor clutch belt and water valve to resolve issue. Job will require authorization. Have not set return date pending insurance quarry.; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680217 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10869799 (valve) and 1 W10870912 (gearcase)
John L.
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Inspected unit, checked lines for issues and for water. No issues with lines, tested icemaker. Icemaker is functioning but when calling for water valve hums but does not open to allow for fill. Replace valve to resolve issue.; ordrng 1 W10498995 (valve-inlt)"
John L.
RANGE KITCHENAID KFGC506JSS00 "Inspected unit, found issue with igniter on burner that will not turn on. Will have to replace ignitor to resolve this issue. Issue with flames or do to spreaders, Will need to replace these to resolve these issues.; ordrng 1 W10892492 (Orifice) and 1 W10891974 (Flame spreader) and 2 W10891746 (Flame spreader)s"
Adam H.
RANGE AMANA ACR4303MFB3 Installed component tested unit issue resolved.
Adam H.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Yellow and white 120v driver bored. Sr# 7729550221. According to tech line unit can take a few seconds to power on also theres no way to confirm if the driver board is bad if lights are working as intended during appointment. Only way to Confirm board is in not working order would be to take voltage while The lights are not working. Tech line also states one light pack can take out the other causing this issue but if both lights are working lights would not be the issue. Before leaving home tested refrigerator one more time lights did not respond. Testing component for 120 V no bolts were found. Tested out as bad driver board. Customer is aware of the cost of the component and will be declining any further service.
Michael R.
WASHER MAYTAG MVW7232HW0 "Lid lock not working. F5E4, F7E9, F0E3, F0E5, the strike was broken off, they arent sure it was broken, ordered the part, go ahead and order the latch just in case, rescheduled the customer. This is a nursing home, the manager requested a couple more strikes and will pay for them. ; ordrng 3 W11457841 (STRIKE )s"
Adam H.
WASHER MAYTAG MVWB765FW2 Install components calibrated unit ran verification cycle issue resolved
Michael R.
DISHWASHER KITCHENAID KDTE334GBS0 "Customer states its leaking from underneath. Looked under the sink cabinet and found the drain line was laying at the bottom of the cabinet, rerouted the drain line with a loop, ran a diagnostics test, there is no visual leaks underneath the appliance, completed with no issues, no leaks, possible the water was backing up into the appliance and leaking out the door, the appliance is draining and working normal"
John L.
RANGE AMANA ACR4303MFB3 "Inspected unit, found element to be damaged. Replaced element, when doing so found issue with harness. Harness has sustained damaged from short and will need to be replaced to resolve issues.; ordrng 1 W11134841 (harns-wire) and 1 3196548 (thermal fuse)"
Adam H.
REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows water valve partially closed only allowing a small portion of water volume to pass through the unit which intern is causing poor ice distribution As well as water dispenser at a low trickle. Replace valves to resolve issue.; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)
John L.
RANGE WHIRLPOOL WEG745H0FS0 "Inspected unit, found the flames were coming out to low on unit. Made adjustments to valves, issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Inspection of unit shows dimple/deformity in refrigerator door liner which is causing rocker switch not to be depressed completely. Replace door to resolve issue. Have not set return date pending part arrival; ordrng 1 W11256280 (dor-fip)
John L.
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, found signs of leak at water connector to unit. Readjusted, issue resolved."
Adam H.
WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Manual testing of major component show water valve not allowing water to enter tub. Replace water valve to resolve issue; ordrng 1 W11101906 (valve)
Michael R.
WASHER MAYTAG MVWB865GW0 "Making a whistling noise per customer, heard a video, its happening during agitation. Tested the agitation and spin cycles on manual test, no abnormal noises, I did find a coin between the wash plate and tub that is no longer scraping on the wash plate, I as unable to remove the coin or wash plate, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise, the appliance is working normal"
Michael R.
WASHER MAYTAG MHW6630HC0 "Customer said it doesnt spin out all the water. F0E2 over suds error code. Cleared error code, filled the appliance with water and then drained it to clean out any possible soap in the line, tested the spin cycle, all working normal. Ran a quick wash diagnostics test, completed with no issues or error codes. This is a lodge and some of the soap they are using isnt HE, advised thats what needed to be used and not overfill with soap."
Michael R.
RANGE AMANA AGR4230BAB3 "Called the customer enroute to the location twice, no answer, no vm, arrived at the location, no answer at the door, called the customer again and she answered. She said she didnt need us to come in and look at the appliance because they fixed it."
John L.
MICROWAVE WHIRLPOOL WMH78019HZ1 Tech was assigned as a helper;
Michael R.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Removed the MW and installed the parts ordered, tested the appliance, its heating and working normal, no error codes, put the appliance back in place."
Michael R.
DISHWASHER AMANA ADB1400AGW1 "Not draining, removed the water with a shop vac, F6E4 error code, Installed drain pump, didnt solve the issue. Removed the hose from the disposal, clogged up with grease, cleaned it out, filled the appliance with some water and tried to drain it, still wouldnt drain, pulled the appliance out and removed the drain hose, found it had about 12 inches of grease in the line, blew it out with a water hose, put hose and appliance back in place and tied everything in, filled the appliance with some water and canceled to drain, the appliance is draining and working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed component issue resolved. Customer inspect the door to make sure it was to her satisfaction before completion. Issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Install components, while attempting to charge unit compressor would not draw charge. Issue with compressor, Compressor does not stay on long enough to dry charge will need to replace to resolve this issue.; ordrng 1 W11225065 (Compressor)"
Adam H.
ICEMAKER KITCHEN AID KUIX305ESS2 Install component tested unit issue resolved.
John L.
DRYER MAYTAG MEDB835DW "Inspected unit, found a loose screw trap within felt of drum. This was causing noise issue with dryer, checked all around field for any other issues. None found, tested after removing screw, sound issue has been resolved"
John L.
DRYER WHIRLPOOL WED8500DC "Inspected unit, ran diagnostics. Received F4 E3 restricted airflow, tested unit for airflow, no issues found pertaining to airflow. Possible issue with moisture sensor and/or control board, replace these to resolve issue. Control board already on order for this unit ordering other parts as needed.; rqstng P&A on 1 W10657328 (wire) and 1 W10608814 (electrode)"
John L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, issues is with mullion. Upper fitting came loose, readjusted million. Issue has been resolved."
Adam H.
RANGE AMANA ACR4303MFB4 Install component tested unit issue resolved
Adam H.
REFRIGERATOR KITCHENAID KRSC503ESS00 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard first three batches of ice before consuming.
Adam H.
RANGE AMANA ACR4303MFS3 Install component tested unit issue resolved
Adam H.
WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for off-balance load. Which goes hand-in-hand with customers complaint of unit not spinning out all the water at the end of cycle. Customer states its only happened one time. Calibrating and running verification cycles show all functions work as intended. I did remove several coins from around the bottom of wash plates. Instructed customer on proper soap And clothing distribution. Issue resolved
John L.
ICEMAKER KITCHENAID KUIX505ESS2 "Install components, verified unit made ice after installation. Unit is now producing ice and issue has been resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "F4E3 wash motor not working, checked connections. No issues, cant feel motor trying to run but will not. Replace wash motor to resolve issue.; ordrng 1 W10837402 (pump&motor)"
John L.
ICEMAKER WHIRLPOOL GI15NDXZS2 "Installed components, tested after installation. Verified unit is making ice, issue resolved."
Adam H.
WASHER WHIRLPOOL WTW4815EW1 Customer complaint of unit not rinsing correctly. Inspection of unit shows no error codes. Manual testing of all major functions show good function no issues. Calibrated unit and ran verification cycle issue resolved. I did ask the customer to show me what kind of soap she is using but she said she buys the large container and fills a smaller one separately so unsure if customer is using high fission C soap or not. Also ask customer to show me where or how much she feels Soap cap to customer states she feels it all the way. I did advise customer this is incorrect and advised her on correct loading and distribution of soap. Issue resolved
Michael R.
WASHER MAYTAG MVWC465HW2 "Not completing the wash cycle per customer. F8E1 error code, cleared error code. Calibrated and performed a an automatic diagnostics test, completed with no issues or error codes, the appliance is working normal. Although you only wash in cold water, the issue is caused by the appliance sensing the water is too cold, therefore it calls for hot water to get to the correct temperature. The hot water isnt hooked up, the issue will problem continue with these colder temperatures."
Adam H.
ICEMAKER KITCHENAID KUIX335HPS00 Inspection of unit shows icemaker circulating water and producing ice but once ice is released onto grid cutter unit stops will not cut ice and will not continue producing. Replace transformer control and grid cutter to resolve issue. Job will require 2 count. Also helper.; ordrng 1 W10485951 (transformr) and 1 W10783275 (grid-cuttr) and 1 W10886282 (cntrl-elec)
Michael R.
RANGE AMANA ACR4303MFB3 "Installed part ordered, preheated to 350 with my meter, the appliance is heating and working properly"
Michael R.
DRYER WHIRLPOOL WED5100HC0 "Not heating per customer customer. F3E2, cleared error, ran the appliance in diagnostics, it shut off right away, unplugged it to reset the control, voltage is good at the wall outlet and appliance, ran diagnostics, its sensing properly and not shutting off right away, sensor is good, rechecked faults, no faults, ran the appliance, its getting hot and working normal, no faults, the appliance has good airflow and working normal"
Adam H.
RANGE AMANA AER6303MFS2 Inspection of unit does show air code F1E0 internal board failure. According to Notes control board has already been ordered. I have not set return date pending part arrival.; schdld next appmnt for 1/5 TUE !
Adam H.
DRYER WHIRLPOOL WED49STBW1 Contacted customer on file to give them a heads up on arrival time and double check the address address is New Mexico. Spoke with customer may be apologies instructed her to reach out to whirlpool customer service to schedule a correct appointment.
Adam H.
DRYER MAYTAG MEDC215EW1 Installed components tested unit issue resolved
John L.
RANGE WHIRLPOOL ACR4303MFB3 "Install board, issue has been resolved."
Michael R.
WASHER MAYTAG MVWX655DW2 "Taking too long to fill and doesnt complete the wash cycle per customer. No error does, tested the inlet valve on manual, has good water pressure on both sides, also tested spin and agitation cycles, work normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER AMANA NTW4516FW3 "F8E1 long fill, checked lines for obstructions. Found obstruction on cold side, removed obstruction. Issue has been resolved."
John L.
WASHER MAYTAG MVWB855DC3 "Installed component, tested after installation. Unit now functioning, issue has been resolved."
Michael R.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Installed lights ordered, the lights are working normal, temperatures in the FC is good and ice maker now making ice."
Michael R.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Installed control, still didnt solve the issue, installed 2 switches W1021197, didnt solve the issue. Found the door was aligned causing the door not to make good contact on the left side switch, adjusted the door, the appointment is working normal"
Michael R.
WASHER WHIRLPOOL CAE2745FQ1 "Installed parts ordered, no water hook up, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is powering on and working normal"
Michael R.
DRYER MAYTAG MEDC215EW1 "Installed parts ordered, also installed part WP3977767 thermostat,-fix , the appliance is heating and working normal."
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Found water to the unit turned off. Code F8e1 present. Reset and recalibrated the unit. All checks ok.
Uriah B.
MICROWAVE WHIRLPOOL MMV5219DS1 Door switch not operating correctly. Replaced all three switches. ; used 3 W10727360 (Switch) from stock
Uriah B.
REFRIGERATOR GE GDS18SCPARSS Found incomplete frost pattern. Needs compressor. WR87X20798. Compressor. did not want to proceed with work. ; ordrng 1 WR87X20798 (Compressor)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 21.9k6.49kRC evap not running. Needs evap fan. ; ordrng 1 W10633627 (Evap fan)
Uriah B.
WASHER ROPER RTW4516FW2 Replaced inlet valve. All checks ok.
Chris S.
ALPHA WHIRLPOOL WFW72HEDW0 The drain pump was clogged causing drain error codes. I cleared the debris from the pump and cleared codes. All operations check ok.
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 "F7e5Lid switch not responding properly. Shifter also not reading properly. Needs switch, control, actuator. ; ordrng 1 W11307244 (Lid switch) and 1 W11170319 (Control) and 1 W10913953 (Actuator)"
Uriah B.
DISHWASHER WHIRLPOOL WDF550SAHS0 "Intermittent failure and having to reset unit due to glitch in the UI. Will replace both controls. Someone will be in clubhouse from 12-3. If not able to make it during that time frame, please schedule for following Monday.; ordrng 1 W11230393 (UI board) and 1 W11230457 (Control)"
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Cold side of inlet valve has a shot solenoid. Needs valve assembly. ; ordrng 1 W11210459 (Valve)
Chris S.
DISHWASHER WHIRLPOOL KDTE104ESS3 There was a screw underneath the float causing the drain pump to run continuously. I removed the screw and checked operation. All operations check ok.
Uriah B.
MICROWAVE WHIRLPOOL MH1150XMT0 "replaced magnetron, diode, capacitor. all checks ok"
Chris S.
OVEN WHIRLPOOL KRMF706ESS01 The right door is damaged from the oven door hitting it. Customer prepaid for the door. ; ordrng 1 W10815687 (dor-fip ss)
Chris S.
LAUNDRY WHIRLPOOL MVW7230HW0 I installed the control board and checked operation. All operations check ok.
Chris S.
WASHER WHIRLPOOL WTW4816FW2 There is an F1E1 error code indicating that the control is failing. ; ordrng 1 W11170319 (cntrl-elec)
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 The ice bin auger was frozen and not able to turn. I cleared the ice and instructed customer to clean the ice bin periodically to prevent it from happening again. All operations check ok.
Chris S.
WASHER WHIRLPOOL WFW6620HC0 The unit is off balance when in a spin. Customer will install washer and see if that makes a difference. If not we will order and replace the shocks.
Chris S.
ICEMAKER WHIRLPOOL WRX735SDHZ03 The ice dispenser is crushing when set to cube. I instructed customer on cleaning the ice bin periodically. ; ordrng 1 W11185686 (ice-contnr)
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Replaced lower wire harness. All checks ok after test cycle.
Uriah B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked wiring and power to the unit. Checked operation in diagnostic. All operations checked ok at this time. Reset unit. No error codes present. If callback, recommend replacing control and thermostat. ; used 1 Wp8567668 (Tie) from stock"
Uriah B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced icemaker. Went immediately into harvest and filled. Cx to observe.
Uriah B.
DISHWASHER KITCHENAID KDPE334GPS0 Replaced dispenser door. All hecks good.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW5 Removed console replaced inlet valve tested no leaks ran calibration all operations normal.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW6620HC0 Removed front top and rear replaced dampers then replaced circulation hose and bellow installed new clamp then went to rear replaced ACU tested unit no vibration no leaks all operations normal.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG320M0BS3 "Pulled unit out replaced,control ran test all operations normal."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW3 "Removed,console replaced control calibrated unit ran test all operations normal."
Shawn W.
WASHER MAYTAG MHW8630HC0 While replacing the control board I noticed that the NTC harness had the red and black wire disconnected. Not sure if they were loose from the manufacturer or if somehow I dislodged them during the replacement. This repair is a very crowded design for the wire connectors. I tried to inform our customer by yelling his name over 7 times throughout the front and side section of the home and outside. I called and received voicemail and left a detailed message. Part ordered. If feel bad about the delay but these things happen on sophisticated electronics.; ordrng 1 W11316058 (harns-wire)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE505W0HB2 Used protected pad pulled unit out replaced control preheated unit tested all operations normal.
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 I found that the thermal fuse has an open line. This will need to be replaced. Part ordered. Our customer paid our service fee in full. Remaining balance upon completion. If thermostat would ultimately need to be replaced. This is a contingency. Part rescheduled for that purpose and rarely needed.; ordrng 1 W10545291 (fuse-thrml)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Removed pantry UI cleared frozen drain tested all operations normal harness not needed.
Colton B.
RANGE WHIRLPOOL G7CG3064XS00 "Issue is that all igniters come on by themselves. Found no issue with appliance at the time. Issue couldve been caused by dirty igniters or moisture on the cook top. If a component is bad it would be the spark module, however the spark module seemed to be working fine. Emailed invoice because customer needed it before releasing funds. Notifying office. ; saved tckt"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 DOP provided and attached to work order. Found door switch not actuating when left FC door shut used plastic square to correct issue tested all operations normal.; used 1 WP2177331 (PLASTIC SQUARE) from stock
Shawn W.
WASHER MAYTAG MVWB865GC0 Replaced console. Cleared error code. Ran calibration. Re-entered diagnostics. No errors found. Ran test cycle. Unit is now functioning as designed.
Colton B.
RANGE KITCHENAID KDRS483VSS04 Issue is no power to unit. Replaced terminal block to resolve issue. Unit now has power. The ovens and control panel work. No operation on griddle or igniters. Ordering new main wire harness and spark modules to resolve issue. Will call customer when they come in. Job is under warranty per a call with SM.; ordrng 1 W10338989 (harns-wire) and 1 WPW10475147 (module-spk)
Jim G.
DISHWASHER WHIRLPOOL WDT750SAHZ Replaced heater. Issue resolved.
slockhart@appliancecareoftexas.com
WASHER SAMSUNG WF42H5200AW/A2 2107236223 correct number found pump filter stuck in housing due to warped thread on filter. Needs new filter reschedule next Wednesday.; ordrng 1 DC63-00909A (FILTER)
Colton B.
REFRIGERATOR KITCHENAID KRSF705HPS00 Issue was a frosted over refrigerator evaporator. Replaced defrost sensor to resolve issue. Customer defrosted refrigerator so I did not need the fan scroll. Unit testing good.
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue is door not sealing well. Checked gasket, all looked good with no air gaps, no condensation or frost inside as well. Customer concerned with how light the door feels, told him that as long as its sealing well theres no need to worry. 1 yr. additional builder warranty."
Jesus C.
RANGE MAYTAG MER6600FZ2 Installed new parts. Unit is working properly. Job complete.
Ezequiel V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced drain hose due to holes after replacement ran dishwasher found water leaking at motor ordering motor to resolve issue.; ordrng 1 W10917110 (pump&motor)
Douglas H.
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS00 Unit appears to have no power. Pulled unit forward to find in line thermal fuse blown. Ordering fuse to resolve the issue. Also ordering thermostat just in case that blew as well. Fuse assembly on b/o; ordrng 1 WP4449751 (THERMOSTAT ) and 1 WPW10545255 (FUSE)
Jesus C.
WASHER MAYTAG MHW8630HC0 Tested washer. Not dispensing detergent during wash. Detergent pump is running. Will need to replace control. ; ordrng 1 W11322884 (cntrl-elec)
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer on DNS list.
Tommy B.
DRYER WHIRLPOOL WHD3090GW0 "Customer stated that the issue is the unit is not drying clothes. Customer using normal cycle. Called tech line and spoke to Dave. Based on not being able to get unit into diagnostics, tech line recommends swapping out user interface.; ordrng 1 W11089031 (cntrl-elec)"
Jesus C.
MICROWAVE OVEN WHIRLPOOL WML55011HS0 Installed new turntable and motor. No further issues. Tested to complete.
Jesus C.
RANGE WHIRLPOOL WFG525S0JZ0 Installed new DSI board. Bake and broil working. No further issues. Tested to complete.
Colton B.
DISHWASHER KITCHENAID KDTM404KPS "Issue is that the top sprayer is scraping untimely rack. Found top of tub bent in. Was able to pop dent out, unit works well now and looks good cosmeticly."
Jim G.
WASHER MAYTAG MVWB835DW4 Verified a faulty lid lock. ; ordrng 1 W10810403 (lid lock assy)
Jim G.
REFRIGERATOR KITCHEN AID KSC23C8EYB02 "Was able to verify an obstruction of rust, hair(or some fiber) and ice blocking the train tube. I defrosted unit and cleared line from the refrigerator evaporator to the evaporation drain pan underneath the unit. Issue resolved. Collected service fee."
Tommy B.
DRYER WHIRLPOOL WHD3090GW0 Customer stated the unit is leaking water out of the front. Could not duplicate the issue. Customer to monitor the issue for evidence and call if issue persists.
Ezequiel V.
DRYER MAYTAG MEDX655DW1 "Called customer stated time of arrival, advised customer of Service call fee, customer stated they no longer need service. Job complete."
Ezequiel V.
RANGE WHIRLPOOL WEG750H0HZ0 "Checked range found error code f6e0 ordering ui to resolve issue, also turned off demo mode and unit get back into demo mode on its own..; rqstng P&A on 1 W10909023 (console), states that autho needed"
Jim G.
RANGE MAYTAG MER6600FZ1 I contacted techline and spoke to Chris SR# 7729532500 verified proper voltage in and no voltage out from control. Faulty control board. Verified coverage took photos of receipt and Home Depot appliance coverage. ; schdld next appmnt for 12/22 TUE !
Jim G.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Adjusted burner plate. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock
Colton B.
UPRIGHT / CHEST WHIRLPOOL WSZ57L18DM "Plugged unit in, cooling was turned off. Turned cooling on, unit began to cool. Fans, control and compressor all ran well. Unit testing good at this time."
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Replaced latch. Issue resolved.
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer stated unit freezer light keeps going out, ice maker not dispensing ice and freezing items on the top shelves. Customer stated for freezer light has changed the bulb at least 4 times and keeps going out. Finding that issue to be a faulty socket. For ice dispenser issue advised from time to time have to remove the bin and put it back in, did that today and dispensed ice no problem. For freezing items issue advised of having items with less water content on the top shelf but also found the damper control not closing when it should. Ordering damper control and freezer light socket to resolve the issue. Damper control on b/o; ordrng 1 W11447232 (SOCKET) and 1 WPW10196393 (DAMPER CONTROL)"
Tommy B.
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Replaced start device and unit powered on immediately began cooling. Advised customer of cooling expectations as unit has not been operational for sometime.
Shawn W.
MW-HOOD COMBO MAYTAG MMV1175JZ0 "This unit will need a new control board and perhaps a new light socket. Parts ordered.; ordrng 1 W10210871 (holder,lamp) and 1 W11391714 ( CONTROL ELECTRONIC)"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked registration unit over 1 year old customer states they have extended warranty. Advised them to get with warranty company to have job dispatch as extended warranty.
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the icemaker stopped working. Both sides are cooling. Water filter was recently changed. Water flow is good from water dispenser. Icemaker is intermittent. Will need to replace icemaker and inlet valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Colton B.
WASHER MAYTAG MVWB765FW3 "Issue was a broken washer lid. Replaced lid, unit tested good."
Douglas H.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Unit ice maker froze up. Ordering ice maker kit to resolve the issue. ; ordrng 1 DA82-02642A (ICE MAKER KIT)
Ezequiel V.
WASHER MAYTAG MVW7230HW0 "Checked washer found error codes f0e5 f0e9 both error codes are for of balance load, checked suspension no issues, spoke to customer about proper loading procedures. Washer is working as designed. Job complete."
Douglas H.
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit not filling properly. Found hot valve on home side to be closed off. Then found cold side on unit not allowing water to flow through properly. Quoted 195.21 for P&L, customer wants to proceed with repair. Ordering valve to resolve the issue. Collected Sc."
Richard G.
DISHWASHER GE GSD2300R20BB Customer complaint is that the unit is leaking from the left side and from the drain hose at the garbage disposal. Determined unit has a bad pump and motor assembly. Quoted customer cost of repair. She finds it more cost effective to replace the unit. Collected service call fee.
Jim G.
REFRIGERATOR MAYTAG MSS25C4MGK00 I contacted WP technical support and spoke to Austin SR# 7729533112 who helped me to verify a lack of voltage from control to ice fill valve heater. ; ordrng 1 W11212392 (cntrl-elec)
Richard G.
FREEZER WHIRLPOOL WZF34X18DW03 Customer complaint is that the unit is not sealing properly. Found door seal to be damaged. Will need to order door seal.; ordrng 1 W10856583 (gasket-dor)
Douglas H.
WASHER WHIRLPOOL WFW6620HC0 Last trip found unit leaking from dispenser assembly. Replaced dispenser assembly to resolve the issue. No further issues at this point. Customer pre paid all costs in advance
Tommy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Apartment with technician. Spoke to DB. Previously marked part incorrectly as trash. Will have to re-order.; ordrng 1 W11306302 (cntrl-elec)