Near San Antonio, TX 78253
Justin
Job Details: 01/23/2020
COOKTOP GAS KITCHENAID KCGS356ESS00 "Spuds have already been changed from one of our previous visits. Burners are igniting correctly, instructed customer on proper ways to ignite burners. Unit is working as designs, customer was told by last tech that they were ordering more parts. I have no record on PVR, could we look into previous repairs."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/23/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Replaced interlock switches which according to techline must be removed from the harness as sent by the parts distributor. These interlock switches did not work. Ordering another set. Also techline states the door is issue. SR# 7726794966; ordrng 1 W10775493 (glass-door) and 1 W10839793 (nameplate) and 1 W11033422 (interlock)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/23/2020
RANGE KITCHEN AID KDRP487MSS03 "Determined issue is due to a faulty hidden bake element. ; ordrng 1 4451175 (element kit,bake)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/23/2020
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Unit making rattling/vibration noise. Found cause to be cooling fans. Ordering blowers to resolve the issue. ; ordrng 2 W11248652 (blower)s
Near San Antonio, TX 78253
Richard G.
Job Details: 01/23/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS Replaced top front and top rear panels and console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
L
Job Details: 01/23/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue is ice maker making loud noise ran diagnostics and found bad recirculating pump W10747426 and reservoir drain W10489125; rqstng P&A on 1 W10489125 (pump) and 1 W10747426 (pump)
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Checked refrigerator. RC not cooling properly. Checked FC found it all iced up. Issue is with evaporator and defrost. Ordered replacement evap motor assembly. Quoted 216.36 for p+l. Collected 113.66 for service call. Rescheduled 1/28. Customer needs morning appointment.; ordrng 1 W11224591 (EVAP MOTOR ASSY)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/23/2020
RANGE AMANA AGR5330BAS3 "Checked range found no error codes, customer recently installed unit. There was air in gas lines.range is operating as designed.job complete."
Near Shavano Park, TX 78230
L
Job Details: 01/23/2020
DISHWASHER KITCHEN AID KUDS50FVPA4 "Issue is unit not turning on we order parts Console assembly W10250002 user interface W10243170 in the last 2 visit we got a different part due to part been discontinued. Call marcone and spoke to them asked them about the parts and they said that those parts are discontinued and are not made anymore. Told costumer what was going on that her warranty will get. Hold of her after everything is summited since the parts to fix the issue are discontinued. ; rqstng P&A on 1 W10243170 and 1 W10250002, states that autho needed"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit making noise, found refrigerator EVAP frozen over. Calling techline per notes. Spoke with Scott. Stated to defrost EVAP and check EVAP harness thermistor for proper location/splitting. Also stated to let customer know to keep it on the back of their minds to be conscious about leaving the doors open can cause the build up on EVAP. 7726959172Defrosted EVAP completely found thermistor splitting. Replaced EVAP harness to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. ; used 1 W11033168 (HARNS-WIRE) from stock"
Near Converse, TX 78109
S. L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found unit not getting ice, ran diagnostics could not get ice maker to cycle checked wiring this was good and could here ice maker making humming noise. Used van stock ice maker ran test found short cycles not complete harves checked power from main control need new control rescheduling 1/27 found frozen fill tube as well will order water valve in case needed unable to determine since cannot get fill cycle at this time.; ordrng 1 W10179146 (water inlet valve) and 1 W11212392 (CONTROL), used 1 W10873791 (ICE MAKER) from stock"
Near Northeast Side, TX 78109
S. L.
Job Details: 01/23/2020
DISHWASHER AMANA ADB1400AGB "Called customer she stated that she has 2 homes for service scheduled advised her i was only scheduled for the one and will not be able to go to 2nd home today due to schedule, she wants both on same day spoke to BP to set up day for both.; saved tckt"
Near San Antonio, TX 78201
Christian G.
Job Details: 01/23/2020
WASHER AMANA NTW4516FW3 "Issue stated by customer: washer over filling with water, unit needed to be unplugged to stop. Found unit overfilling. Ran unit through diagnostics to re calibrate, unit would not re calibrate due to motor fault. Also heard loud scratch/knock in basket. Ordering parts; ordrng 1 W10846364 (hose) and 1 W10890624 (motor-drve) and 1 W11170317 (cntrl-elec) and 1 W11255272 (gearcase)"
Near San Antonio, TX 78259
Devon F.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint was unit would sometime dispense ice customer would have to take out ice bin and put back in to dispense ice I instructed customer before to turn ice maker off every couple days to prevent this from happening so I called tech line they suggested customer to check and empty out ice bin every week to resolve issue 7726963710.
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found poor water pressure on ice maker fill and ice maker arm damaged, needs both ice maker and valve rescheduling 1/28.; ordrng 1 WPW10341320 (valve-inlt)"
Near San Antonio, TX 78245
Christian G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated: refrigerator water line cut at bottom. Replaced line, unit tests good."
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
DRYER WHIRLPOOL WED6620HC1 Installed new terminal block with screws tested unit everything works and heats no noises all operations normal.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/23/2020
COOKTOP GAS WHIRLPOOL KCGS556ESS02 Unit gives off heavy gas smell when center burner is being used. Finding cause to be faulty valve. Ordering valve to resolve the issue. ; ordrng 1 W11199023 (valve-brnr)
Near San Antonio, TX 78237
L
Job Details: 01/23/2020
WASHER MAYTAG MVWB765FW3 Issue was unit not working. Found cable pinched in control board.fixed issue. Tested unit ran diagnostics no error codes. Ran quick cycle. Job complete
Near San Antonio, TX 78259
Devon F.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KSSC42QMS03 Customer complaint was unit would not make ice tested ice maker test failed called tech line 7726962414 they said to replace electronic receiver ordering new receiver to resolve issue.; ordrng 1 W10757851 (optic bd set ref)
Near San Antonio, TX 78213
L
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KFXS25RYMS5 Issue was water not dispensing right. Replace separator motor. Refrigerator Water now dispensing correctly. No other issues job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/23/2020
COOKTOP GAS KITCHENAID KCGS956ESS Determined issue may lie with burner head. The part ordered was. It for the correct burner also this unit already has upgraded burner plate. ; ordrng 1 W10836474 (cap-burner)
Near San Antonio, TX 78253
Justin
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Pump and motor working fine, sounds like the UWI sensor is faulty. Customer says she has to run the 8 hour cycle to really wash the dishes. ; ordrng 1 W10620296 (detergent dispenser) and 1 W10723295 (sensor)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 Last trip found faulty pump and motor. Replaced pump and motor to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78216
Steven G.
Job Details: 01/23/2020
OVEN ELECTRIC (D WHIRLPOOL GBD277PDS5 "Checked range found bad door hinges on both oven doors, replaced hinges checked operation unit is working properly now"
Near San Antonio, TX 78209
Steven G.
Job Details: 01/23/2020
WASHER ROPER RTW4640YQ1 "Checked washer ran diagnostics found no fault codes, ran test cycle and normal cycle everything checks ok at this time, customer to use and watch if any problems she will call"
Near La Vernia, TX 78121
Steven G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found UI not beeping and responding to certain selections, replaced UI and fan checked operation unit is working normal now"
Near Adkins, TX 78101
Steven G.
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW2 "Checked washer found F6 E2 and F2 E1 fault codes for UI and control, customer to buy new washer."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 01/23/2020
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Customer stated that the issue is a scraping noise when you turn on the oven. Found issue to be fan scraping the element assembly which is now damaged. Ordering a fan blade and element assembly to resolve issue.; ordrng 1 W10794042 (nut) and 1 W11098805 (element) and 1 W11301887 (fan-convct)
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Door has scratches on front. Customer closed on home on 1/17/20. Ordering new door. ; ordrng 1 W11049227 (panel)
Near San Antonio, TX 78247
Devon F.
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW2 Customer complaint was unit would not power on customer stated the unit said F6E3 UI faulty ordering new UI panel and control board to resolve issue. Quoted customer 350 just for parts cus declined service collected service call 113.66 check
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Issue was that the console that was previously installed was the wrong software version. Installed new console today and made sure the proper software version was present. Yes to survey. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Replaced thermistor. Also called techline and spoke with Mike. He recommends replacing the UI and the defrost thermistor again. Says to have the unit completely defrosted before installing the defrost thermistor.Called techline, spoke with Mike, should replace SR# 7726962422; ordrng 1 W11214887 (cntrl-elec) and 1 W11366397 (EVAPORATOR HARNESS)"
Near San Antonio, TX 78244
S. L.
Job Details: 01/23/2020
DRYER MAYTAG MEDX655DW1 "Found unit would not start due to failed open thermal fuse, replaced fuse checked operation temps these were all high 165 and low 122 which is good cleaned cabinet advised customer to switch to rigid vent hose and have dryer duct checked for safety and performance attatched DOP paper work to file 4/19/19 all operations normal.; used 1 WP3392519 (FUSE) from stock"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the freezer bins are missing front piece. Called techline spoke to Dave. SR7726961402; ordrng 2 W11336585 (FRONT PAN)s and 1 W11387048 (BIN) and 1 W11387053 (BIN)
Near San Antonio, TX 78263
S. L.
Job Details: 01/23/2020
WASHER MAYTAG MVWX655DW1 Removed basket and wash-plate as one replaced gearcase basket and washplate calibrated tested unit functions and for leaks no leaks all operations normal.
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/23/2020
WASHER MAYTAG MVWB955FC1 Lid lock not engaging. Changed out latch. Lid lock is working. No issues during testing. Tested to complete.
Near San Antonio, TX 78233
S. L.
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW3090GW Found F20 and F21 error codes on diagnostics checked cleared codes ran diagnostics and unit never moved past step one. Checked resistance on heater and wiring this was good also checked wires to console and connectors these were good as well needs new ACU and UI. Rescheduling Tuesday 1/28; ordrng 1 W10840664 (timer) and 1 W11046208 (cntrl-elec)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW4950HW1 "Replaced actuator, capacitor and control ran diagnostics no issues checked for error codes no issues. Recalibrated all pass. Job complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WUW35X24DS02 Replaced all part. Door is switched to other side.
Near San Antonio, TX 78207
Jesus C.
Job Details: 01/23/2020
DRYER AMANA NED4600YQ1 Not heating. God power from timer to element. No power from motor. Will order new motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near San Antonio, TX 78233
Jim G.
Job Details: 01/23/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Austin SR# 7726966064 determined issue was that the air was too cold. Advise customer to lower temp. No sound issues.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Swapped out faulty console with new user interface. Unit tested good now, yes to survey.."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 swapped our Orion board to resolve cooling issues. Called techline spoke to Mike. He indicated that the compressor appears to be functioning normally and that we should give 24 hours to allow for cooling. SR7726965036
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
ICEMAKER (STANDA KITCHEN AID KUIA15NRHS11 Upon arrival. Checked unit out. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind. Collected sc.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the issue is the unit is not making ice. Found unit to also not be dispensing water. Found issue to be a faulty water inlet valve. ; ordrng 1 WPW10420083 (valve)
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.
Near San Antonio, TX 78251
Steven G.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Checked dishwasher found bad door panel, replaced panel everything checks out ok, customer has not moved into house yet"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Replaced control and control panel. Unit powered on. Ran through this diagnostics test, all good. Tested to complete. Unit is good to go. Already collected service call and labor. Parts are covered under extended warranty."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/23/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Duplicated ticket.
Near , TX 78245
Justin
Job Details: 01/23/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Unit not heating, checking with kill a watt meter to see which unit is bad, will need to order magnetron only getting 5.9 amps will running should be around 14 amps. ; ordrng 1 W10818686 (magnetron)"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)
Near San Antonio, TX 78237
L
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW4 Issues unit not heating up. Found bad thermal cutoff. Replace part from truck stuck. Unit now working as design. Job complete ; used 1 279769 (THERMAL-CUTOFF) from stock
Near Corpus Christi, TX 78410
Adam
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed component tested unit issue resolved. Advised retailer before returning unit to home to inform customer to dispose of first three or four batches of ice Before consumption
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/23/2020
RANGE WHIRLPOOL WFE320M0ES2 Unit oven not functioning. Finding issue to be the control not sending voltage to the elements. Ordering control to resolve the issue. ; ordrng 1 W11122560 (cntrl-elec)
Near Corpus Christi, TX 78410
Adam
Job Details: 01/23/2020
DRYER AMANA NED4655EW1 This is a duplicate ticket from a previous visit parts have already been ordered and return date has already been set
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/23/2020
WASHER MAYTAG MHW5630HC0 Checked washer. Tub to pump hose causing leak. Ordered replacement.; ordrng 1 W11216718 (TUB TO PUMP HOSE )
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW3 "The drum wouldn’t spin, blower was stuck. Removed front panel and found socks inside the blower and lint duct assembly. Removed the socks and vacuumed up all the lint and trash inside. Put panel back in place and tested the appliance. The appliance is spinning and working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/23/2020
WASHER MAYTAG MVWC565FW0 "Installed valves, recalibrated unit. Tested. Issue resolved."
Near Corpus Christi, TX 78411
John L.
Job Details: 01/23/2020
REFRIGERATOR SAMSUNG RD195ACPN "Installed components, issue resolved"
Near Helotes, TX 78023
Colton B.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint is and F2E2 error code. Finding issue to be control board not sending voltage to touch pad. Ordering new control to resolve issue. Unit has 2019 purchase date with a 2017 serial number. Reaching out to NR for more info. ; ordrng 1 W11413274 (CONTROL )
Near Rockport, TX 78382
John L.
Job Details: 01/23/2020
DRYER WHIRLPOOL LDR3822PQ2 "RV unit was in was sold, no longer at location."
Near Helotes, TX 78023
Colton B.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is that dishwasher will not drain. Issue appears to be a bad valve in drain line. Ordering new one to resolve. Call # 210-264-9401.; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)
Near Taft, TX 78390
John L.
Job Details: 01/23/2020
RANGE AMANA AER6303MFS2 "Ran unit and took temperature readings during a bake cycle. Bake element not heating, after further inspection found that bake element was not connected. Reconnected connectors and tested afterwards. Unit now working as should."
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Removed back panel in FC and defrosted the evaporator. Installed part ordered, the appliance is working normal. Advised customer not to put anything in the freezer for at least 24 hrs"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Called partner team who said to go through with the repair repair. Capacitor bracket is out of stock PSP.; saved tckt
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW4 Complaint is that dryer will not start intermittently. Door switch Is working properly. Door shutting properly. Issue is with the touch panel. Will replace UI. ; ordrng 1 W11158457 (overlay)
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW3 "Installed control kit, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Beeville, TX 78102
John L.
Job Details: 01/23/2020
WASHER AMANA NTW4516FW3 "Inspected unit, checked agitator for issues. Agitator looks fine not warped. Recalibrated unit, should run as designed. Advised customer on different wash cycles."
Near Victoria, TX 77904
Michael
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed part ordered, ran a diagnostics test test, the appliance is working normal"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)
Near Victoria, TX 77904
Michael
Job Details: 01/23/2020
RANGE KITCHENAID KSGG700ESS1 "Installed part ordered, preheated oven to 350 degrees, the ignitor is staying lit and working normal, no further issues. This was a floor model at Lowe’s, 2017 model, the customer purchased it on 01/09/2019"
Near Kingsville, TX 78363
Adam
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Special unit shows compressor will not start. Replace start device to resolve this issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)
Near Robstown, TX 78380
Adam
Job Details: 01/23/2020
MICROWAVE KITCHENAID KOCE500ESS07 Based on previous conversation with tech line have decided to order control board and user interface to resolve this issue. Customer has had professional electrician out to confirm oven is in fact on its own breaker.; ordrng 1 W10890568 (panl-cntrl) and 1 W11040195 (cntrl-elec)
Near Alice, TX 78332
Adam
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW0 In the process of trying to disassemble unit I was unable to separate gear case from inner and outer baskets. Will have to replace outer tub to resolve this issue. Order tub drain pump filter and screw to resolve issue.; rqstng P&A on 1 8533943 (screw) and 1 MVWB835DW0 (TUB) and 1 W10215093 (filter drain)
Near Little Rock, AR 72210
Doug M.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Inspected unit for not dispensing ice,tested dispenser motor not turning on,inspected connections under freezer door found connector had come loose,reset connector,tested unit operation checks ok"
Near Corpus Christi, TX 78411
John L.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Installed housing, upon installation of components found door to be broken. Reorder door and install once received. Part is already been charged and paid for only install required.; ordrng 1 WPW10316885 (door-comp)"
Near Taft, TX 78390
John L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found leak to be with valve and hose behind unit. Replace valve and hose to resolve this issue.; ordrng 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
Near San Patricio, TX 78368
John L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Called Techline spoke with Butch, explained issues. Techline explained issue. Ran tests on unit, found harness to fan might have suffered a short and no power to fan from board. Will replace both components to resolve issue.; rqstng P&A on 1 W10799016 (motor-evap) and 1 W10811365 (cntrl-elec)"
Near Little Rock, AR 72212
Doug M.
Job Details: 01/23/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Called customer,decided to move forward with repair from diagnostics in October,diagnosed a floating blockage in sealed system,ordering compressor,evaporator,condenser and gas valve,explained to customer parts only are covered customer responsible for labor ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"
Near Helotes, TX 78023
Justin
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Spoke with customer about warranty, contacted partner team and they will get warranty updated. KB homes have additional 1 year warranty. Ran calibration on unit down 10 degrees. Unit was already set to plus 30 degrees. Unit was still running too hot, dropped down to plus 10 degrees. Adjusted unit to plus 5 degrees. Top temperature looks good now at 5 degrees, will have customer use it and see if they see a difference."
Near San Antonio, TX 78232
Jim G.
Job Details: 01/22/2020
OVEN ELECTRIC (D JENNAIR JJW2830WP00 Issue could not be replicated. No repair to be made.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2020
DRYER MAYTAG MEDB835DW3 Replaced blower wheel and motor. Issue is now fully resolved. ; used 1 W11105178 (MOTOR) from stock
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
DRYER MAYTAG MED5500FW0 Found issue to be low-voltage going into unit. Customer contacted electrician to resolve their voltage issue. No further issues at this time.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/22/2020
ICEMAKER (STANDA JENN-AIR JIM159XYCX0 "Checked ice maker found unit making thin ice checked cycle found short cycling at 13 minutes, replaced harness pump, customer to watch and call if any problems ; used 1 W11126268 (HARNESS-PUMP) from stock"
Near Kerrville, TX 78028
Sherman
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Upon arrival changed freezer light. Unit is functioning as designed. No further issues at this time. Collected 201.37 p&l. Yes to survey and leave behind.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Replaced panel issue resolved. Unit tested properly.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit not draining properly and ice build up on freezer floor. Found 2 issues, first drain tube obstructed and second ice maker wasn’t installed properly. Cleared drain tube of obstruction and defrosted drain tube. Reinstalled ice maker properly to resolve all issues. Unit performing as designed now. No further issues at this point."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KTRC19MKBL03 Customer complaint was unit freezer is iced up door seal looks good called tech line they said cus is keeping door open. Customer freezer is full of food. Suggested customer make sure door is closed unit is operating as designed. 7726944989
Near San Antonio, TX 78249
Colton B.
Job Details: 01/22/2020
WASHER AMANA NTW4516FW3 Issue was washer door stuck in the lock position. Replaced latch and control board. Unit tested good. Talked to customer about survey. Unit is under warranty.
Near Bulverde, TX 78163
Ivan B.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF302ESS Incoming water line to ice maker was misaligned. Realigned and unit operating properly at this time.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue stated by customer: microwave giving off electricity inside cabinet. Replaced rack and supports plus touched up burnt marks in unit. Tested unit multiple times, unit test good. Informed customer of survey."
Near San Antonio, TX 78251
Justin
Job Details: 01/22/2020
WASHER MAYTAG MVWC415EW1 Drum has a crack at the very top of basket. Took pictures for documentation. Collected 105 for service call. Remaining balance is 100. ; ordrng 1 W10521298 (spin basket)
Near San Antonio, TX 78254
Justin
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ran unit through diagnostics, heard damper open and close, heard heaters come on. Looking at a control board issue. Will order freezer thermistor and then for fridge to have just in case control doesn’t fix issue. ; ordrng 1 W10384183 (thermistor) and 1 W10911770 (harns-wire) and 1 W11133692 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/22/2020
DISHWASHER KITCHENAID KDPM354GPS0 Replaced clips. Unit now working as designed. Unit is good to go. Spoke with customer about survey.; used 2 WPW10082853 (PIVOT-TINE) from stock
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/22/2020
WASHER MAYTAG MVWB865GW0 "Replaced control board and lid lock assembly, recalibrated washer no issues. Ran automatic test no issues no error codes found during testing or operation. Job complete."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/22/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Upon arrival updated model and serial number on ticket. Ordered parts to resolve issues. Bad recirculating pump. Customer is going out of town. Not sure of return date. Will call to schedule appointment. No return appointment made due to of unsure when. Will see if the real estate agent can meet me Monday the 27th to install. Customer will call and advise if so. ; ordrng 1 W11325175 (RECIRCULATING PUMP)
Near Kerrville, TX 78028
Sherman
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Control box is bad. Ordered new parts to resolve issues. ; ordrng 1 W11357371 (CONTROL BOX)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0HB2 "Checked range found blemish on left front control panel, replaced panel checked operation unit working normal and control panel is good"
Near San Antonio, TX 78259
Devon F.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit did not bake properly checked operation of the bake element it only got to 135 degrees .Tested temp sensor test passed. broil element works fine ordering new control board to resolve issue.; ordrng 1 W11122560 (cntrl-elec)