Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced damper control due to it opening found frost build up at evap. Defrosted evap no further issues found. Ran diagnostics test no error codes found during testing. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW7000DW2 "Issue was a bad gear case. Had to break wash plate to remove it. Replaced gearcase,wash plate and agitator nut. Unit tested good."
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 03/20/2020
COOKTOP ELECTRIC WHIRLPOOL WCG55US6HS00 "Last trip found faulty regulator, replaced regulator to resolve. Didn’t fix the issue. Called techline spoke with Kurt. He stated the only thing that can cause this issue with the unit is the regulator and since that has been replaced it’s due to incoming pressure. He advised to have customer contact the gas company. 7727413189No further issues at this point for me."
Near , TX 78056
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Job was completed, dishwasher is draining properly. Spoke with customer."
Near Stockdale, TX 78160
S. L.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Found F6 E2 error code and when plugged unit in found small spark from power plug at outlet. Checked polarity it was good Called tech line spoke to Liam SR number 7727418413 he advised this is normal when you first plug unit in checked connector at UI have 5v DC and harness is good need to replace UI called safety spoke to rescheduling 3/26. Called safety spoke to Theresa SR number 7727383019.; ordrng 1 W11135391 (Ui)
Near Lakehills, TX 78063
Justin
Job Details: 03/20/2020
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Calling techline to assist, Ed from techline is assisting. 7727413930 found the issue to be either the harness or motor. Found harness going to motor slightly not seated properly, reseated and tested to complete. Also found connector on control board slightly loose as well, all issues have been fixed. Unit is good to go."
Near Floresville, TX 78114
S. L.
Job Details: 03/20/2020
MW-HOOD COMBO SAMSUNG ME21M706BAG "Found c-10:error code ran diagnostics and per tech sheet advises to replace gas sensor ordering board as well. Parts under limit of cost rescheduling 3/26; ordrng 1 DE32-60011A (sensor,humidity) and 1 DE92-03928C (CONTROL)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated: third rack slide arm damaged. Found wheel had broken off. Replaced track. Unit tests good.
Near La Vernia, TX 78121
S. L.
Job Details: 03/20/2020
FREEZER WHIRLPOOL WZF79R20DW03 Opened box to door and found scratch snapped photo went to talk to customer she advised me that door is not problem but problem is cabinet is dented in and she states issue was there when she 1st bought unit snapped pictures here as well called Tech line spoke to Andy at Tech line SR number 7727419316 determined this is not functional failure and unit is working as designed called Trade Partners spoke to Melinda same SR number updated her on issue. Advised customer to contact Lowes.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Spoke to customer and she said builder is going to replace unit. Does not need service.
Near Bandera, TX 78003
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Used sealer gum to fill gap, will monitor leak to see if this fixes issues."
Near Medina, TX 78055
Justin
Job Details: 03/20/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Calling techline about issues, Bryan is assisting said he is leaning towards water level sensor. Pump is dead again, File number 7727415482."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Issue stated: refrigerator had dispenser issues. Found unit not getting good flow through water valve, not actuating. Replaced water valve. Unit tests good."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DRYER MAYTAG MEDB835DC4 "Issue stated: physical damage, please review pics. Replaced console overlay and missing hinge plugs."
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/20/2020
WASHER SAMSUNG WF363BTBEUF/A2 "Installed new dampeners. Found counterweight was damaged and will need to be replaced. Ordering counterweight. ; rqstng P&A on 1 DC67-00622B, states that autho needed"
Near Bulverde, TX 78163
Devon F.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL JFX2897DRM02 Customer complaint was unit would leak found leak to be coming from fridge evap cleared drain tube of ice and debris unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS Customer complaint was unit would UI would be al black replaced UI panel to resolve issue unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint was unit would not make ice tested ice maker ice maker pass test called for water no water see ice in ice maker fill tube model doesn’t have fill tube heater function test ordering new control board to resolve issue.; ordrng 1 W11212392 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Tested unit. All led modules are dim and not lighting. Will need to replace all three modules. ; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE510S0HB1 Tested range. F1E0 error code. Will need to replace control. ; ordrng 1 W11316353 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/20/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Customer complaint was that light would stay off until someone tapped the compartment. One night they tapped it, it sparked and now won’t turn off. Finding issue to be a faulty light socket and control board. Rescheduling control board and order a socket. Returning Monday.; ordrng 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8040DW "Issue stated: error code. Put unit through diagnostics, no error code present. Ran unit through diagnostic cycle, found water flow very slow. Replacing valve assembly.; ordrng 1 W11173597 (housing)"
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced blade and motor evaporator harness for unit, tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Spoke with customer , said issues was fixed."
Near Helotes, TX 78023
Colton B.
Job Details: 03/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Customer complaint was that cooling fans run too long, opening door stops baking, clock always wrong and oven is too warm. Calibrated oven so that it now heats to temp. Turned WiFi off to help clock stay correct. Called techline about cooling fans And door opening (SR: 7727415246). Techline said both of those things are normal. Asked customer to get a video of oven turning off durning door opening because I couldn’t replicate it."
Near San Antonio, TX 78249
Christian G.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4850BW1 Issue stated by customer: NOT DRYING CLOTHES. Previously found unit miswired. Ordered ACU and wiring harness to resolve issue. Wiring harness sent was wrong style harness(please review pics).; ordrng 1 W10565798 (harness)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Last. Trip found faulty control due to not sending voltage to light socket. Replaced control to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Need bracket and cam door for right side door. ; ordrng 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Friction pad on left side broke off. Upon inspection found the right side was about to fall off as well replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 Checked oven found no issues with heating ran diagnostics test no issues. No error codes found during testing or operation. Unit hit target heat after 10 minutes 3 times no issues. Unit held temperature. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/20/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Checked oven while in diagnostics found lights flickering while switching relay. Ran oven out of diagnostics turned on upper bake element with lights on and all lights flickered. Ordering control boards.; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/20/2020
REFRIGERATOR KITCHEN AID KSC24C8EYY02 Checked refrigerator found condensation at middle of doors almost freezing.found freezer not freezing and refrigerator getting warm. Found start device on compressor charred. Spoke to techline they confirmed sealed system issue. Spoke to customer about issue. Customer stated they no longer wanted to continue service. Collected service call fee. Job complete.SR7727415179
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW1 Installed new lid lock. Tested washer. No issues during testing. Unit is working properly. Tested to complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTM404ESS2 Last trip techline stated to replace the lower spray arm. Pulled old spray arm out and compared the old spray arm and new side by side and the old arm was slightly taller than the new. Replaced spray arm with new to resolve the issue. Unit performing as designed now. Part was just replaced so still covered under part warranty.
Near Boerne, TX 78006
Colton B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED92HEFW0 Customer complaint was no heat dryer. Found issue to be a bad heating element. Replaced element to resolve issue. Unit tested good.; used 1 WP8544771 (ELEMENT) from stock
Near , TX 78015
Colton B.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint was a intermittent leaking dishwasher. Noticed customer had bowls facing down in the lower rack which could cause the leak. Removed bowls and ran unit, no leaks detected. Raised legs a little to help prevent further leaking as well as explained proper loading to customer."
Near San Antonio, TX 78260
Devon F.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8500DC5 Customer complaint was unit would not start replaced motor unit still don’t work found lid switch faulty ordering lid switch and clutch to resolve issue.; ordrng 1 W10754448 (clutch) and 1 W10810403 (lid lock assy)
Near San Antonio, TX 78253
Justin
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 "Need new dispenser, rinse aid is leaking out from dispenser. ; ordrng 1 W10861000 (detergent dispenser)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Calling techline per notes and reoccurring issues. Spoke with Rick, he stated based on pressure reads high side around 85 psi and 35 psi on low side and noise of hissing coming from compressor, it’s a restriction could possibly be from bad compressor. Ordering new compressor based on recommendations from tech line; ordrng 1 W10841139 (compressor)"
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 No model serial number on unit. Called CXC. Will need to verify information with clerk. Will need to put in a tag request once information is verified. Then we can work on u it. Clerk not available at the moment. Will return. ; schdld next appmnt for 3/23 MON !
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8040DW Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Complaint of water spilling out onto the floor. Found 2 of the 3 tabs that hold the motor in place not secured properly. Secured those and ran diagnostics testing on unit. Unit not leaking now. No further issues at this point.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW4955HW1 Tested washer. F8E1 error code. Good water from valves. Pressure hose is kinked. Fixed pressure hose. Ran washer. No issues during testing. Washer is working properly. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/20/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Wrong part. Reordering door.; ordrng 1 W10862412 (dor-fip)
Near San Antonio, TX 78255
Colton B.
Job Details: 03/20/2020
DRYER WHIRLPOOL LEQ9508PW1 "Issue was no light in drum and no heat. Replaced thermistor,unit now heats. The socket I received was defective. Getting an OL reading when testing. Customer is fine with no light as long as dryer works. Collected for thermistor fix and labor, marking socket as defective."
Near San Antonio, TX 78257
Colton B.
Job Details: 03/20/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is a sulfur/sewer smell when unit fills. Unit smells fine without water in it and customer uses the afresh pods and keeps washer clean. I let washer fill for 1 minute and the sulfur smell was present. Issue believed to be one of plumbing, not the washer. Called techline (SR: 7727419047) who agreed with my assessment. Customer wanted me to take drum out of washer to see if there was any mildew build up. I explained to her that I was not going to do that because if there was something in the washer it would stink all of the time, not just when the water is filling it. The only variable that changes is the water. Customer stated to just close the ticket and she’ll have Mr. Appliance come look at it."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DC3 Issue was a dead UI panel. Replaced console to resolve issue. Unit tested good.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
DRYER MAYTAG MEDX655DW1 SAFTEY. Issue stated by customer: Dryer wouldn’t stop running once started. Voltage from wall tests good through plug and terminal black. Found timer running non stopped. Ordering timer and ACU to resolve issue.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10642928 (timer)
Near Shavano Park, TX 78231
Douglas H.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Unit door slamming after lid install yesterday. Found that I installed the hinges backwards. Fixed hinges to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit having defrost issues with freezer evap. Changed out control. Tested unit. No further issues. Tested to complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWX655DW1 Customer no longer needs service.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue stated by customer: washer not draining fully. Previously found bad drain pump. Replaced drain pump, recalibrated unit. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: Refrigerator makes loud knocking noise. Previously found diffuser motor running very loudly/grinding. Replaced diffuser assembly. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/20/2020
WASHER MAYTAG MVWC465HW2 Tested washer. No stored error codes. Ran calibration. Ran diagnostics cycle. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 03/20/2020
DRYER MAYTAG MEDB835DW4 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 03/20/2020
WASHER MAYTAG MVWB835DW2 Arrived at customer home customer provided proof of extended warranty from Lowe’s. Unable to work on appliance due being out manufacture warranty. Spoke to customer about about getting proper dispatch from extended warranty. Job complete
Near San Antonio, TX 78247
Devon F.
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would make loud noise when washing replaced gearcase and motor to resolve issue unit operating as designed.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW560CHW0 "Double checked diagnosis, to find unit functioning properly. Parts weren’t needed. The issue of draining was caused by pet hair clumping and over loading unit. No further issues at this point."
Near San Antonio, TX 78245
Christian G.
Job Details: 03/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Issue stated by customer: control console was glitching. Part provided was under incorrect model. Ordering correct parts to resolve issue.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428578 (console)
Near Falfurrias, TX 78355
Adam
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows error code for off-balance load and stuck UI. Testing of unit shows everything in good working order no strange noises. Calibrated unit and ran verification cycle issue resolved
Near Ingleside, TX 78362
John L.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Installed components, tested. Unit no longer leaking. Issue resolved."
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW3 Replaced gearcase on washer ran diagnostics washer did not spin or agitate ordering stator. Ordering slider and snap to resolve issue.; ordrng 1 W10275082 (slider) and 1 W10447975 (slider) and 1 W10897050 (stator)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/20/2020
REFRIGERATOR MAYTAG MFI2269DRE01 Customer complaint was unit would not cool properly got wrong part told customer I will be back with another part she needs. rescheduled for Tuesday.; ordrng 1 WPW10312695 (electronic control)
Near Falfurrias, TX 78355
Adam
Job Details: 03/20/2020
DRYER MAYTAG MEDB850YW0 Inspection of unit shows multiple week points in support rollers drive belt and idler pulley. Advise customer of rough estimation of park cost and installation but customer has declined any further service. Unit is out of warranty and customer was charged diagnostic fee. Advise customer that she has 90 days before visit and diagnostics expire. We need to replace idler pulley drive belt support rollers and rings to resolve this issue
Near San Antonio, TX 78254
Christian G.
Job Details: 03/20/2020
WASHER MAYTAG n/a Issue stated: washer had drain issues. Found washer constantly draining/not stopping. Ordering drain pump and cotrolto resolve issue.; ordrng 1 W11093097 (cntrl-elec) and 1 WPW10581874 (pump-water)
Near Corpus Christi, TX 78410
John L.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, found icemaker no longer functioning. Will need to replace icemaker and harness to resolve this issue.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)"
Near Robstown, TX 78380
John L.
Job Details: 03/20/2020
REFRIGERATOR MAYTAG MBF2258FEZ03 "Installed components, unit is running normally. Explained to customer to keep an eye on unit, and if unit starts to do what it was doing. To give a call back."
Near Corpus Christi, TX 78414
Adam
Job Details: 03/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Install components tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 03/20/2020
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code for lid not open between cycles. Customer complained of violent shaking during spin cycle. Unit is very level and sturdy in position will make it through a complete wash cycle but as soon as RPMs start to ramp up on spin unit will shake violently. Replace gear case suspension and tub to resolve issue. Customer is extremely upset with product. Customer states unit has been in their home for less than a month and Will be contacting retailer for refund/exchange. Replace listed components above to resolve issue.; rqstng P&A on 1 W10006491 (gearcase) and 1 W10447979 (rotor) and 1 W10821990 (agitator) and 1 W11033800 (suspension) and 1 W11208267 (basket)
Near Corpus Christi, TX 78414
John L.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, ran diagnostics. Tested damper, no function to damper. Checked for power output from control board, board not suppling damper with 115v need to function. Will need to replace board to resolve.; ordrng 1 W11161172 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/20/2020
WASHER MAYTAG MHW4200BW1 "Inspected unit, bellow growing mold. Customer would like to have it replaced.; ordrng 1 W10340443 (bellow)"
Near San Diego, TX 78384
Adam
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Inspection of unit shows error code for 8-2 and 8-3. Replace drain pump and control to resolve issue; ordrng 1 W10724439 (pump-drain) and 1 W10919360 (cntrl-elec)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Ran diagnostics on unit, tested compressor for function. Compressor would not turn on, placed different start device to try and get compressor to run, start device working but compressor still will not turn over and run. Compressor temperature quickly got extremely hot. Compressor may have seized and locked up. Will need to order and replace compressor to resolve this issue.; ordrng 1 W10879296 (compressor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/20/2020
DRYER MAYTAG MED6000XW0 "Inspected unit, found issue with roller shafts. Shafts no longer shoot and causing vibration. Replace to resolve.; ordrng 2 W10359272 (support roller shaft)s"
Near Corpus Christi, TX 78413
John L.
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Placed unit into diagnostics and received three codes F6E4 stuck float switch F7E1 no heat and F5E1 stuck door. During diagnostics test, unit remained in drain mode and would not dispense water. Ran unit in a normal cycle and was able to get water, issue with control. Heater on unit does not come on as well during cycle. Ran diagnostics again, still getting same codes, unit is now getting through diagnostics. Heater is coming on. Replace control board to resolve this.; ordrng 1 W10913611 (cntrl-elec)"
Near Bismarck, AR 71929
Doug M.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Customer stating to have Lowe’s extended warranty,informed customer he would have to call Lowe’s extended warranty for proper dispatch"
Near Salem, VA 24153
Uriah B.
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE770H0FZ2 Found that the right rear burner lost continuity. Needs burner. ; ordrng 1 8273994 (surface element)
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/20/2020
RANGE KITCHENAID KSEB900ESS2 "Right front burner is not lighting properly, needs right front burner element. Stuck button serif continues to remain after reset and check of harness. ; ordrng 1 W10920246 (panl-cntrl) and 1 W11128223 (display) and 1 WPW10251108 (elmnt-surf)"
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED49STBW1 "Timer not progressing. Needs timer. Door gasket torn, needs gasket.; ordrng 1 W10634750 (timer) and 1 W10906683 (seal-door)"
Near Benton, AR 72015
Doug M.
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Inspected unit for not making ice,tested icemaker,jumped t-h icemaker did not cycle,did not have 120v at l-n,jumped l-v fill valve did not turn on,tested water dispenser no water coming out,did not have 120v to fill valve from main control,diagnosed to need main control,icemaker and fill valve; rqstng P&A on 1 W10882923 (icemaker) and 1 W11035835 (cntrl-elec) and 1 WPW10349187 (valve)"
Near Malvern, AR 72104
Doug M.
Job Details: 03/20/2020
DRYER KITCHENAID MEDB850WQO "Wrong part ordered,have part at office; schdld next appmnt for 3/30 MON !"
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4816FW Tested washer. Not spinning in manual test. Found cam is damaged. Replaced cam assembly. Unit is now spinning. No issues during testing. Tested to complete. ; used 1 W10721967 (CAM) from stock
Near Converse, TX 78109
S. L.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed broken ice bin replaced removed filter and rear panel replaced 2 way valve and water tube. Reassembled tested no leaks all operations normal.
Near Converse, TX 78109
S. L.
Job Details: 03/19/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Found light in cavity not working found upper secondary door switch burnt replaced with truck stock tested all operations normal.; used 1 W10727360 (SWITCH) from stock
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4655JW0 Replaced control board and lower harness. Ran diagnostics no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDT710PAHB0 Replaced control board and pump and motor ran diagnostics test no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 "Checked refrigerator found freezer door gasket not sealing properly allowing warm air to refrigerator. Defrosted, adjusted gasket no issues sealing. Job complete."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up at return holes dripping water into refrigerator section. Defrosted ice readjusted gasket no further errors found. job complete
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Complaint is that unit is not cooling. Tested unit. Found ice buildup on evap near capillary tube. No frost pattern on evap. Called SG. Unit having sealed system issues. Ordering new evap and drier. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/19/2020
REFRIGERATOR KITCHEN AID KUDF204EPA00 Unit fridge door popping open after being closed. Found cause to be shipping foam still in place on bottom of fridge door. Removed foam to resolve the issue. Advised to have installer to level unit and see about pushing in the hole further. No further issues at this point.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE550S0HZ0 Issue stated stated by customer: oven was set to preheat and had immediately jumped to 400degrees the. Shut off and that it had also started on its own at one point. Found stored error code F3E0 pointing to bad sensor. Replaced sensor and cleared error code. Heated oven to 350. Unit tests good. Informed customer of survey.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found drain pan was cracked, replaced drain pan checked unit ok."
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced damper control air flow is good in refrigerator. Customer stated freezer door did not open. Found ice build up at door spoke to customer about defrosting refrigerator. Will return Friday to inspect issue.; schdld next appmnt for 3/20 FRI 8-10
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/19/2020
DRYER WHIRLPOOL LTE5243DQ3 "Checked dryer found thermal fuse blown replaced with truck stock. Also found door switch broken always thinking door is closed. Ordering door switch. Collected service call fee and thermal fuse cost.remaining balance of 115.94.; ordrng 1 WP3406108 (switch-dor), used 1 WP3392519 (FUSE) from stock"
Near Universal City, TX 78148
Steven G.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Checked refrigerator found freezer door not sealing, adjusted door and found low water pressure found main line to refrigerator kinked adjusted hose now have good water flow, unit is working normal now"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/19/2020
REFRIGERATOR AMANA ASI2575GRW01 customer complaint was unit UI panel wouldn’t light up when press dispenser told customer I don’t think this unit has this feature she said THEY told her it did and I didn’t know what I’m talking about so I called tech line she said she can get to them faster then I can and also said she wants unit replaced called tech line to verify unit even has this feature they said no 7727405931 tried to get customer to sign she refused and told me to leave
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator door found door missing washer ordering new Asher to resolve issue.; ordrng 1 487576 (WASHER)
Near Boerne, TX 78006
Colton B.
Job Details: 03/19/2020
DISHWASHER SAMSUNG DW80M2020US Issue was a loud vent fan motor and leaking from right corner of door. Replaced vent motor and vent assembly. Also readjusted door which solved leak issue. Unit tested good.
Near San Antonio, TX 78258
Colton B.
Job Details: 03/19/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue was that left side pantry door didn’t always close. Replaleft hand rail on pantry door. Ordered wrong part for right hand rail. Pantry door is closing well now though. Unit is good to go.