Near San Antonio, TX 78258
Tommy B.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE320M0ES2 The issue was that the oven door hinges are broken. Both hinges will need to be replaced. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ui due to faulty readings and unit going into diagnostics while just pressing light switch. After replacement tested unit no issues with evap motor or thermistor unit is working as designed. Job complete
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced heater element. Issue resolved.
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW1 Tested washer. Powers on. No stored error codes. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78202
Jesus C.
Job Details: 07/20/2020
WASHER MAYTAG MHW6630HW0 Called tech line.Sr 7728337603. Found unit has the no spin option saved. Customer will need to adjust settings during wash cycle. Unit is working as designed. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Complaint is that the unit has ice maker issues. Verified issues. Unit will need a new ice maker.; ordrng 1 WPW10300024 (icemaker)
Near Boerne, TX 78015
Christian G.
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW5 "Issue stated by customer: unit displaying LF intermittently. F3E2 spin limited by temp, F0E4 inlet temp fault, F8E1 long fill stored. Put unit into diagnostics. Hot water not flowing, cold water barley coming out. Voltage tested good from wall. Replaced valve with tstock. Unit tests good. Informed customer of survey.; used 1 W11165546 (VALVE) from stock"
Near Live Oak, TX 78233
Shawn W.
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 "Customer was complaining that the unit has been flashing OFB and resetting cycles. The unit was functioning with the same type of loads since July. Then the unit about a week ago started e Perone I g the problems. Ran diagnostics and received error code F9 E2 Water Ring Detectedand pump drive system problem and F0E3 Overload and F0 E5 Off Balance Load and F7 E9 Locked Rotar and F2 E1 UI stuck button. Found that there is water leaking from the tub. Found that the drain pump had resistance of 24 ohms. This is well over the range of 12 to 15 ohms.unit is going to need a new control, ordering a drain pump as a contingency. Both the drain pump test and the Drive System tests are pointing to the control board. Parts ordered. Noticed that the drain stand pipe is not at least 39 inches off the ground. I informed the client about the stress this puts on the pump and ideally acquiring a siphon kit.; ordrng 1 W10876600 (drain pump) and 1 W11195970 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "F6E4 stored in system, tested unit did not find any issue. Went over settings, unit is working as designed."
Near Schertz, TX 78154
Shawn W.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Discovered that the installers from Costco damaged the door as well as striping the screw that inserts into the handle. As well the mounting screws were screwed in to far causing a gap between the handle and the door. Unit will need new deli drawer, handle, gasket and hardware. Parts ordered. Explained to the customer that it could take up to 12 weeks to get the door. Pictures included.; ordrng 1 W11045125 (handle) and 1 W11104495 (dor-fip) and 1 WPW10443326 (gasket-fip) and 1 WPW10661886 (screw) and 1 WPW10661886 (screw)"
Near San Antonio, TX 78259
Jim G.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4855HW1 Verified issue was possibly loose wire connected. Fasten life lock connection using wire tie. Issue resolved. ; used 1 8567668 (WIRE TIE) from stock
Near San Antonio, TX 78253
Christian G.
Job Details: 07/20/2020
MICROWAVE OVEN WHIRLPOOL WMC30516AS0 Unit not serviceable as stated by service pointer W10550945A. Service pointer states no replacement parts avaIlable and “If you are called to service this machine “do not schedule a service call.”” Please review pics
Near San Antonio, TX 78256
Christian G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: icemaker not dispensing ice. Ice bin had frozen water in it. Found fill valve had froze over and popped. Icemaker still good. Ordering fill valve.; ordrng 1 W11415785 (FILL VALVE)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/20/2020
MICROWAVE OVEN JENNAIR n/a Checked microwave found turntable motor not rotating ordering motor and drive to resolve issue. Customer stated they will contact office if they want to continue service. Collected service call fee. Job complete.; rqstng P&A on 1 461967753742 (covr-motor) and 1 461967848971 (motor-turn) and 1 W10545578 (shaft-turn)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/20/2020
VENTHOODS WHIRLPOOL WVU37UC6FS0 Last trip found faulty blower motor. Upon inspection of new part fan blade was damaged on arrival. Swapped out with old fan blade to make unit functional but the old blade is damaged as well just less damaged. Ordering new fan blade to resolve the issue. ; ordrng 1 W11099714 (FAN BLADE)
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested dishwasher. Not powering on. Good power from outlet. Found wiring in junction box under unit was loose. Fixed wiring. Unit powered on. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 Replaced agitator. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not drying. Found no rinseaid being used. Checked errors found f7e1 error nearer function turned off. Cleared error. Ran test cycle to check functionality of unit. Heater is functioning but there isn’t adequate heating. Ordering control to resolve the issue. Part on B/O; ordrng 1 W11305296 (CONTROL)
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/20/2020
RANGE KITCHENAID KSGB900ESS3 Complaint is p en was running and would not shut off. Tested range. No stored error codes. Found relay to bake was stuck closed. Will need to order and replace control and UI. ; ordrng 1 W10759287 (cntrl-elec) and 1 W10759323 (display) and 1 W10901118 (panl-cntrl)
Near San Antonio, TX 78260
Tommy B.
Job Details: 07/20/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 Customer stated that the issue is the unit has inconsistent baking results. No errors revealed in diagnostics. Found issue to be a faulty temperature sensor. Ordering sensor to resolve issue. ; ordrng 1 W10859573 (sensor)
Near San Antonio, TX 78260
Tommy B.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Running diagnostics revealed that the defrost by metal stuck open. Ordering additional parts to resolve issue.; ordrng 1 W11032800 (motor-evap)
Near San Antonio, TX 78266
Shawn W.
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW7040DW0 Ran diagnostics and discovered error code F9 E2 Water Ring Detected Pump Drive System Problem and F0 E5 Off Balance Load. Client had claimed to see an E3 F5 error code which did not come up. That does not exist but could possibly be F5 E3 Lid Lock will not unlock would be this error if it existed at some point. The Service Diagnostics Verification Cycle revealed During sub steps 16 through 19 was displaying that the drive is not functioning as designed. It was working partially but grinding could be heard. On further inspection I found that the bolt holding in the impeller was not screwed in all the way and had about a 1/4 inch gap. I tightened down the Impeller screw/bolt and reassembled. Ran another Service Diagnostics verification Cycle as well as sub tests 10 through 14 on the service diagnostics load and test function. These test cover all speeds of spin and agitate. This unit is fully functional now and working as designed.
Near San Antonio, TX 78250
Justin
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice container for ice maker.
Near San Antonio, TX 78253
Justin
Job Details: 07/20/2020
RANGE WHIRLPOOL WGG745S0FS02 "Ignitor that was sent is the wrong one, need WP7432P143. Will order and schedule for tomorrow. ; ordrng 1 WP7432P143 (BAKE IGNITOR )"
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2020
VENTHOODS WHIRLPOOL WVU37UC0FS0 "Found top of vent hood damaged, calling techline to document. 7728337472 file number. Getting transferred to trade team to document findings. 7728165300"
Near San Antonio, TX 78254
Justin
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced right door, separator, badge and tray drip. Unit is good to go."
Near San Antonio, TX 78218
Steven G.
Job Details: 07/20/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found start button popped out reattached switch checked operation unit working properly now
Near San Antonio, TX 78232
Steven G.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS2 "Checked ice maker found first harvest was a good slab of ice after that cycles were not going the full 20 minutes found water pan not filling all the way causing ice to be thin, but when I added water to pan cycle would go 20 minutes replaced water valve to increase water flow and to fill water pan ran cycle good pressure now but still cutting off before pan is full will need new circulation pump ; rqstng P&A on 1 W11176264 (CIRCULATION PUMP ), used 1 W10897719 (VALVE) from stock"
Near San Antonio, TX 78209
Steven G.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHENAID KUIP15PRXX1 "Checked ice maker found unit running but not getting cold, leak is Evaporator but now after running so without freon water is now in the system which means everything has to be replaced ordering, will need Okie Doekie ; rqstng P&A on 1 2313624 (condenser) and 1 2313806 (hot gas valve) and 1 W10218037 (evaporator)"
Near Helotes, TX 78023
Richard G.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Replaced ice maker. However, found wires behind ice maker to be severed where they enter the door. Likely were severed when the ice maker was initially installed in the door. Will need to order a new door.; ordrng 1 W11254957 (dor-fip)"
Near San Antonio, TX 78253
Christian G.
Job Details: 07/20/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 Replaced oven door front due to physical damage. Unit test good.
Near Schertz, TX 78154
Steven G.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 "After getting ready to replace hinge found crack on door handle trim, replaced trim and door hinge checked operation everything is working normal now"
Near Atascosa, TX 78002
Jesus C.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV04 Installed new ice door. No issues during testing. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 07/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Customer states the unit has already been fixed by another tech. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC150M0EB4 "Replaced wiring harness. Tested to complete. All burners functioning, bake and broil are also good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Customer stated lights flicker and dim then unit stops cooling. Found cooling issue to be faulty thermostat and light issue to be faulty freezer light. Quoted 367.47 for P&L customer wants to proceed with repair. Ordering thermostat and light module to resolve the issue. Collected Sc. ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10583801 (THERMOSTAT )
Near San Antonio, TX 78254
Richard G.
Job Details: 07/20/2020
COOKTOP ELECTRIC WHIRLPOOL WFG530S0ES1 Unit is missing all burner caps. Will need to order burner caps.; ordrng 1 WPW10183374 (cap-burner)
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is that the unit repeatedly fails despite attempts to reset it by disconnecting power. Found an F1E0 error in diagnostics. Ordering a control board to resolve issue.; ordrng 1 W11295998 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW2 Customer stated unit would stay in sensing. Found issue to be no water coming from the home side. Advised customer to contact maintenance for the water issue. Showed customer no water coming from hoses. No further issues at this point. Customer declined email.
Near San Antonio, TX 78257
Tommy B.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 "Last visit found a bad pump with tech line. Replaced with a new pump to resolve issues. Unit testing good, will need a cleaning cycle."
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 07/20/2020
DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked refrigerator found light switch on refrigerator door moving to much installed spacer with no luck on light switch. Ordering control board to resolve light issue.; ordrng 1 2219875 (light switch) and 1 W10366605 (refer control board)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced ice maker to resolve no ice production, after replacement good harvest good water coming into ice maker job complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 07/20/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 The issue is the unit is not producing ice regularly. Found issue to be the ice bin thermistor is faulty along with the recirculation pump water level sensor not functioning properly. Ordering parts to resolve issues.; ordrng 1 W11325175 (PUMP) and 1 WPW10511923 (thermistor)
Near San Antonio, TX 78230
Tommy B.
Job Details: 07/17/2020
MW-HOOD COMBO WHIRLPOOL WML55011HS3 Last visit found faulty control and user interface. Is it swapped with new parts to resolve issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78230
Tommy B.
Job Details: 07/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer stated the concern was that the unit remains on after turning off the bake cycle. What she was describing is the blower fan functioning to cool the unit after usage. Reviewed use and care guide and set expectations for sounds and unit function with the customer. No further issues at this time. Yes to survey.
Near Shavano Park, TX 78231
Tommy B.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not making ice. Found issue to be ice stuck in the icemaker arm leaving it raised so that it would not engage. Unit functioning normally after removing the ice obstruction. Unit testing good with no further issues at this time
Near San Antonio, TX 78249
Christian G.
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE550S0HZ1 Issue stated by customer: no power. Previous tech found wire blown from tblock. Replaced wiring harness and tblock. Unit turned on. All cooktop broil/bake elements work. Ran unit to 350degree test. Unit tests good.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/17/2020
DISHWASHER KITCHEN AID KDPM354GPS0 Replaced inlet valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4815EW1 "Checked dryer found dryer spinning but no heat, found wall outlet only giving 120VAC spoke to customer about proper voltage need for heat. Customer will get electrician out. Job complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 07/17/2020
RANGE WHIRLPOOL AGR5330BAW3 Installed new control. Unit turns on. Good bake and broil. No issues during testing. Tested to complete.
Near Castroville, TX 78009
Justin
Job Details: 07/17/2020
REFRIGERATOR JENN-AIR JFC2290REM00 "Found the rail mullion loose on top of fridge door. Removed and fixed issue. Mullion is good to go, spoke with customer about if issue happens again the door would more than likely need to be replaced. Collected for service call."
Near San Antonio, TX 78245
Justin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Freezer drain is clogged and not draining properly. Will need to replace p-trap, and thaw out the whole freezer section. Thawed drain line and replaced p-trap. ; used 1 W10619951 (TUBE DRAIN) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE320M0JW0 "Replaced main control and temp sensor, unit is working as designed."
Near San Antonio, TX 78249
Christian G.
Job Details: 07/17/2020
RANGE KITCHENAID KSDB900ESS3 Issue stated by customer: unit changing time. Replaced display clock. Unit tests good.
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Checked washer found control board losing power, ordering control board to resolve issue. 2818; rqstng P&A on 1 W10803586 (cntrl-elec)"
Near Converse, TX 78109
S. L.
Job Details: 07/17/2020
DRYER MAYTAG MEDB835DW3 Found belt broken on dryer recommended replacing pulley and roller as well quoted Labor service fee parts and tax customer paid remaining balance rescheduling Thursday.; ordrng 1 W11162091 (BELT)
Near Converse, TX 78109
S. L.
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG550S0HZ0 Found shorted circuit between bake electrode and DSI spark module checked wires these were good ordered new spark module and electrode. Rescheduling Thursday. Closing docs provided unit ELW.; ordrng 1 W11162730 (CONTROL) and 1 WP9758079 (igntr-oven)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/17/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US6HS00 Replaced cooktop after replacement tested unit checks good no issues. Job complete.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 07/17/2020
RANGE KITCHEN AID KFDC558JSS00 Checked range found bad right fan did not switch from low to hi speed ordering fan to resolve issue.; ordrng 1 W11200129 (blower)
Near San Antonio, TX 78245
Richard G.
Job Details: 07/17/2020
RANGE AMANA AER6303MFB2 Replaced surface element. Tested to complete. Unit is good to go.
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Installed new evap cover and control. No further issues during testing. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTM504EPA2 Tested unit. Leds not responding. Steam escaping from door gasket on top right. Frame of tub was bent causing poor seal. Reshaped tub. Good seal. Replaced UI. No further issues. Job complete.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/17/2020
RANGE WHIRLPOOL WEE745H0FS2 Verified issue was due to improperly fitting cabinetry.
Near San Antonio, TX 78258
Jim G.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Incorrect part ordered. ; ordrng 1 W11249952 (motor-evap)
Near Schertz, TX 78154
S. L.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found diffuser stuck open in RC. Removed shelf replaced diffuser reassembled tested All operations normal. SB shows goods date 12/16/19. Advised of survey.
Near San Antonio, TX 78249
Christian G.
Job Details: 07/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 Issue stated by customer: refrigerator ice maker making loud piping noise. Found ice maker had bend in ice tray where it was catching and snapping loud. Replaced with truck stock. Unit tests good.; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78249
Christian G.
Job Details: 07/17/2020
WASHER WHIRLPOOL WET4027HW0 Issue stated: dryer not running. Replaced start relay and control. Previously spoke to Techline who recommended replacing harness and times per continuity tests. Re ordering motor w/cutoff and thermistor; ordrng 1 279769 (thermal cutoff) and 1 279811 (motor!dryer) and 1 WP3390291 (thrmst-fix)
Near Schertz, TX 78154
S. L.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked water pressure low unit making ice temperature is good. Tested ice auger motor found clumping in ice bin. Spoke to TJ at tech line sr 7728324136 he advised me that pressure is to low but unit is operating as designed and 30 psi will complicate ice making process. Customer needs to remove ice bin dump ice weekly and rinse with warm water. He advised to refer customer to customer service for further assistance,unit working as designed. Called CXC spoke to Andrea reported what tech line found."
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Wrong part ordered by previous technician. Will need to replace with a stainless front user interface on return; ordrng 1 W10864141 (panl-cntrl)
Near FT SM HOUSTON, TX 78234
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Will need to reschedule. ; schdld next appmnt for 7/17 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is freezing over at RC. Ordering fan and harness. ; ordrng 1 W11033168 (harns-wire)
Near San Antonio, TX 78254
Richard G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced freezer compartment door. No gaps or air leaks. Unit is good to go.
Near Helotes, TX 78023
Richard G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced motor and solenoid. Tested to complete. Unit is good to go. Other parts not needed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/17/2020
ICEMAKER (STANDA KITCHENAID KUIC15NHZS0 Bin thermistor is shorted. ; ordrng 1 WPW10511923 (thermistor (BIN))
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "ESTIMATE ONLY! Unit not making ice and will sometimes lock the screen for water dispenser and has to be manually unlocked. Found cause of ice maker fail to be faulty fill tube heater, also found found faulty fascia heater. UI is also faulty. Quoted 553.19 for P&L. Customer wants to think about the repair. Will call back if they want to proceed. Collected Sc. ; rqstng P&A on 1 W10861423 (CONTROLS) and 1 WPW10553630 (FASCIA ) and 1 WPW10554299 (FILL TUBE HEATER)"
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL EV250NXTQ Installed new heater wire into drain line. No further issues. Tested to complete.
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/17/2020
DRYER MAYTAG MEDB765FW0 Last trip found faulty door catch. Replaced catch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 07/17/2020
FREEZER WHIRLPOOL WZC3122DW01 Replaced start device and thermostat on freezer unit is working as designed. No error found during operation. Job complete.
Near San Antonio, TX 78217
Steven G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked refrigerator found freezer iced up again cleared ice and ordered UI ; ordrng 1 W10898320 (UI)
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/17/2020
REFRIGERATOR KITCHEN AID KRFC704FPS00 "Calling techline due to reoccurring issues. Spoke with TJ, explained the situation he stated sounds like drain line is pinched and/or debris blocking it. He stated he is deeming unit unrepairable because he knows it will happen again. Sr 7728322258"
Near San Antonio, TX 78247
Steven G.
Job Details: 07/17/2020
WASHER MAYTAG MVWB835DW4 Checked washer found control panel not responding ordered parts; rqstng P&A on 1 W11035070 (UI) and 1 W11105155 (CONTROL )
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW04 "Customer stated unit is working, Checked refrigerator refrigerator working as designed no issues. Found gap in liner and metal applied sealing unit is working as designed. Job com0ete"
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 I contacted techline spoke to Scott SR# 7728326614 and verified that there is a poor frost pattern. Determined issue mostly likely a restriction or leak issue. Sealed system issue. Collected service fees in on transaction on this job number.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/17/2020
WASHER MAYTAG MHW5630HC0 Customer found small leak on the leak detection sheet that I had left on previous visit. Could not find any areas leaking under the unit. Further inspection found the dispenser to be warped. Found small amount of soap residue under dispenser on the front panel. Ordering dispenser.; ordrng 1 W11465533 (DISPENSER )
Near San Antonio, TX 78254
Richard G.
Job Details: 07/17/2020
WASHER MAYTAG MVWB765FW3 "Customer states a sheet has become stuck under the agitator. Verified issue. Found agitator to be warped. 1 agitator in ssb, spoke with Darby to schedule for tomorrow.; ordrng 1 W11161960 (agitator)"
Near San Antonio, TX 78258
Tommy B.
Job Details: 07/17/2020
REFRIGERATOR KITCHEN AID KSC23C8EYB02 Customer stated that the issue with the unit is not making ice. Found issue to be ice blocking the fill tube. Cleared the ice and the unit started making ice immediately. No further issues at this time. Unsure whether to collect service call as one month prior there was service performed. Customer understands that office will reach out to collect if need be.
Near San Antonio, TX 78210
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR AMANA ART318FFDS06 Tested ice maker. No water to tray. Good water pressure from supply line. No water out of valve. Good power to valve. Will need to order new valve ; ordrng 1 WPW10715708 (icemaker)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 07/17/2020
WASHER MAYTAG MVWB835DW0 Checked washer found washer making loud humming noise when in spin and agitate ordering gear case to resolve issue. Washer also powered off during testing ordering control board.; rqstng P&A on 1 W10447976 (drive asm) and 1 W10625694 (control asm)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM Unit not making ice. Found ice maker motor stalled during harvest. Replaced ice maker and ice maker harness to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked the temperatures in the fresh food and freezer section and they are fine. Customer was complaining of no ice production. Ran diagnostics and found no errors. When trying to test the ice maker voltage at the control board I found that the wiring harness on the P3-4 connector is not black and white. The black and white wire is inserted in another pin. Found a similar situation when trying to test the water valve. Called Techline and spoke with Andrew. We determined that the wiring needs be checked and replace the ice maker. SR # 7728321937. I replace Ice Maker and it still did not operate. I started to check the wiring and found that the wiring was disconnected. Reconnecting did not solve the problem. I called Robert at Techline and we did a tug test on the molex connector. It was good. Tested resistance and it checked out. We checked out the VDC and got zero. Robert determined it to be unrepairable and sent me to partner team. Confirmed with
Near Windcrest, TX 78239
Steven G.
Job Details: 07/17/2020
DRYER MAYTAG MED6230HW0 Checked dryer went to replace touch pad corner was broken have to reorder ; ordrng 1 W11413566 (TOUCH PAD )
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/17/2020
DRYER KENMORE 96575100 ReplAced thermal kit. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4850HW0 Checked dryer found dryer timer getting stuck at cool down continuously running ordering timer to resolve issue.; ordrng 1 W10436303 (timer)
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Found that the drain hose was looped up. Customer was complaining of dishes not coming out clean as well as not coming out dry. Client was also complaining of etching on glass. Customer explained that they have been rinsing everything before loading dishes. I explained to her that the detergent was enzyme based and needed something to clean. I noticed that there was no rinse aid in the dishwasher and explained how this should be used to help with the drying process. I started the dishwasher and it would not wash. It would fill and drain but not wash. Noticed when I pulled it out that the power cord was not fully seated. I unplugged it to check the heating element. I checked the heating element and it has 11.6 ohms. The heater element is not coming on. This calls for a new control board because the element is being shutdon. However when I plugged the unit back in and had it fully seated with a reboot and cycle, the unit, filled, washed, rinsed, drained
Near Universal City, TX 78148
S. L.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new filter housing tested same issue, removed filter unit working normal. Called tech line spoke to Bruce SR number 77279722323 he advised me that filter housing is bad to reorder housing and install regulator to supply line. Per service pointer W11394954A needs pex water line which is mentioned in pointer. Called CXC to get answer on whether pex line part 8212547RP is covered spoke to Keagan he advised me that he will send it directly to customer will order housing and regulator to be sent to ACT advised customer to call when part 8212547RP is delivered. Order confirmation for water line 1534594271 customer to call when part is received.; ordrng 1 W10786952 (valve) and 1 WPW10394053 (housing)"
Near Boerne, TX 78015
Douglas H.
Job Details: 07/17/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not functioning and customer stated unit arched from the cooktop to lights above cooktop twice. Checked voltage going to unit found 9 volts on L1 to L2 reset breaker and got the same result advised customer to contact electrician to resolve power issue. Advised JA only covers one customer instruct such as today. No further issues at this point for me.
Near San Antonio, TX 78253
Justin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Fridge was turned on last night so it has not reached correct temperatures yet. Had customer put a cup of in the freezer and fridge. She will monitor temps over the next day or so.
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/17/2020
MICROWAVE OVEN JENN-AIR JMC2427DS01 Customer stated that the unit had fire coming from the right inside. Found issue to be the result of a burned-out magnetron. Ordering parts to resolve issue; ordrng 1 W11233913 (sensor) and 1 W11346197 (MAGNETRON)
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/17/2020
MICROWAVE OVEN JENN-AIR JMW2427DS01 Diagnostics revealed F2E0 F2E1. Unit will need a new console. Ordering parts to resolve issue. Collected service call.; ordrng 1 W11236900 (console)