We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near San Antonio, TX 78257
Drew
Job Details: 11/24/2021
Called tech line received Sr #7732321215 spoke with JR. Unit was functioning as designed with temperatures that were in acceptable range. Was told there isnt anything we can do besides check if all fans and connections were working properly which they were. Customer paid service call of 124 plus tax, but believes its under warranty through home shield and will contact them to verify and contact us if needed for a refund
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Issue was no ice production. Replaced icemaker, unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
However unit is in warranty. Builder 1 year additional warranty. Our customer was having a problem with the Sound Insulation, Bottom falling down. It is secured on the right side by the wiring harness shield but there is no design for holding it in on the left side. I found that the installation does not allow for moving the feet. They are all the way up to compensate for the top side bracket. This unit is not designed for side bracket install and they used a top bracket for the individual brackets to go into to side step drilling into the granite counter top. Therefore the Access Panel was modified by the installer to get it attached leaving a 3/8 inch gap at the bottom. I was able to get the left side of the bottom insulation to stay up and tested by opening the door 5 times. Our customer was also missing the Shield Tub Sound. More then likely the installers ditched it because it would not fit. This part will need to be installed by the installers. We will provide the part. There is to much risk of the unit not going back in with the Shield attached. Part ordered. Our customer also had a problem with a loose handle. Yet another bad installation problem. I was able to easily resolve this and pull some of the plastic off that they left on as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 11/24/2021
I verified a clog at the drain pump. I was able to clear it in service mode. Issue is resolved. ; used 1 Wire tie from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 11/24/2021
Ive replaced the right center refrigerator LED. According to Rick with techline SR# 7732323275 the replacing the power supply will not correct issue. Advised to be sure to check all connections. Informed customer of techline determination.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Jim G.
Job Details: 11/24/2021
Ive determined that the ice maker is straining causing loud noises. Also the condenser fan motor is running rough.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Antonio, TX 78213
Jim G.
Job Details: 11/24/2021
Ive verified a damaged diffuse and the air duct was also damaged by ice buoldup.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near San Antonio, TX 78232
Jim G.
Job Details: 11/24/2021
Replaced the bake element. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78247
Jim G.
Job Details: 11/24/2021
The issue was that the unit is tripping the breaker when pre-heating. Ive isolated the issue to the control board.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
In diagnostics I received error codes F2E5 usually a WiFi hardware problem and F6E4 UI to Control status state mismatch. I tested the microwave with a cup of water at 30 seconds and the heating is working. I cleared the error codes and tested the unit oven at bake to 300 degrees F. The bake and broil circuits are both working. Our customer is experiencing intermittent non heating and or turning off. This is symptomatic of Technical Service Pointer #: W11525554 Rev A Action Required: MandatoryRelease Date: April, 2021 Series-5 Built-in OvenProduct Appears to Turn On or not Turn Off. This unit will need the software update either through the WiFi or the hardware of a new console. Part ordered. Im rescheduling the control because it is required for the F6E4 service manual procedures and the thermostat as a contingency in case it fails out between now and our return visit since we already have it. More then likely it will be returned to vendor. Speaking with our customer I did find out that that she has downloaded the Whirlpool App and has never been able to utilize the remote enable features. This will not be able to be repaired remotely and updates will not transfer until we change out the antenna, control and console. I advised our customer of rebooting procedures in the meantime.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/24/2021
Our customer is having problems with ice production and molting of ice. I noticed mineral build up below the ice bin as well as in the ice tray. For the most part the full bin of ice looks good but there is slight molting in some areas. I ran through all the tests in diagnostics related to the ice maker and all loads were working as designed. However, on Service Test - 66 Door Ice Maker Fill Tube Heater Test we were only receiving .265 VDC owing to the connection at the heater. I checked the resistance of the heater and measured 66 ohms. This unit will need a new triton board. It is. It not putting out the required 12.7 VDC to the heater. I called Whirlpool Tech Line and spoke with JR. we reviewed my findings. We rechecked various components and they all passed. I went over the reasons why not to use a clone water filter, provided guidance on securing the correct filter and went over my concern about the source water. JR recommended replacing g the triton board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/23/2021
Installed heat element, ran a diagnostics test, completed with no issues or error codes and no leaks, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Port Aransas, TX 78373
John L.
Job Details: 11/23/2021
Inspected unit, found icemaker not getting power to function. Looked under freezer door, found exposed wiring where wiring cover has broken. Unit has severed wires which control icemaker functions. Will need to replace door to resolve this issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/23/2021
Installed switches and burners tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Corpus Christi, TX 78404
Adam
Job Details: 11/23/2021
Inspection of unit shows error code F1E0 internal board failure. Replace control board to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rockport, TX 78382
John L.
Job Details: 11/23/2021
Installed bulkhead shaft and rollers, tested unit after installation. Love vibration is no longer an issue. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Taft, TX 78390
John L.
Job Details: 11/23/2021
Inspected unit, One code called on unit. F1E1 internal error. Attempted to clear code, call returns after a few seconds. Will need to replace control board to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
Adam
Job Details: 11/23/2021
Customer complaint unit not washing or spitting out all the water. Inspection of unit shows error code for actuator fault. Service partner directly references this issue stating to replace actuator to resolve issue. Ordering actuator.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78415
John L.
Job Details: 11/23/2021
Inspected unit, tested for power. Voltage at outlet its not correct. 120 is Only coming through one side other side not providing proper voltage. Attempted to reset a breaker, issue still remains. Issue with home electrical and that with unit.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Corpus Christi, TX 78414
John L.
Job Details: 11/23/2021
Customer informed me of issues with unit. Inspected issues, mullion was not latching onto latch. Made adjustments to resolve this issue. Freezer door handle loose, tightened all set screws to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Unit has F03 code ordering parts. Cannot get into diagnostics.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78239
Chris S.
Job Details: 11/23/2021
Customer stated that refrigerator would flicker off and on at random times. Found issue to be control board. Waiting for part to come in.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Center Point, TX 78013
Colton B.
Job Details: 11/23/2021
Replaced shock absorbers, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Unit 5305 f03 f11 f24 Unit will need a CCU timer along with a pressure sensor ordering parts on back order.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near Center Point, TX 78010
Colton B.
Job Details: 11/23/2021
Issue is left side oven not igniting. Ordering parts and returning. Will call customer when parts come in..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 11/23/2021
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Was able to replicate screeching this time found issue to be belt and motor assembly ordering cam as well ordering suspension due to heavy wobble with no clothing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 11/23/2021
Customer concern is that the unit is making a rattling noise instructed customer that if they hear this noise again to grab a video of it so we can identify I did find several points behind the unit where rattling could be caused used mastic to provide better support to the compressor along with some of the tubing. Made adjustments to the tubing along side the condenser fan as it did not have padding as well instructed customer to watch for noises and to get a recording if it comes back
We serviced a
KITCHENAID VENTHOODS
Model KVUB400GSS0
Near San Antonio, TX 78212
Chris S.
Job Details: 11/23/2021
Replace control board unit still not working checked blower out found it should be a piece of metal stuck in blower fan not letting it spin. Put back on control board and changed out blower fan to see unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 11/23/2021
Found a bad auger motor, solenoid, and ice bin allowing ice to fall out and not dispense correctly. Ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 11/23/2021
Replaced control board tested unit everything working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Schertz, TX 78108
Zachary
Job Details: 11/23/2021
Replaced water filter housing, and inlet valve. No change. Checked everything over once again. Tried customer had a 2nd water filter. No change. Called tech line and spoke with Bruce. Dual valve was receiving 120v.Bruce SR# 7732317809. Was unable to undo valve hose to test any further. Bruce said to check if reservoir was iced over upon return with dual valve, another housing. Force scheduled for Dec. 3rd.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cibolo, TX 78108
Zachary
Job Details: 11/23/2021
Washer had no error codes and tested fine. ED SR# 7732316334 on pedi stool, smooth floor. May have to remove from pedi stool. No pillows or throws. Tile floor. Test with towels on rinse and spin. Dress shirts pillow cases, floor flex when putting a glass of water next to machine during rinse and spin cycle. Customer must get washer pedi stool removed and washers feet need to be installed. Washer has had no error codes and has been running as designed each visit.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78266
Zachary
Job Details: 11/23/2021
Checked range, customer had issues with right oven not staying on and just kicking off after a few minutes when selecting heat level over 350 degrees. Found error code F4E4 which does not exist. Left oven was having intermittent issues as well. Replaced control board and tested. Reached target temperature of475 degrees. Range is now working as designed.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/23/2021
I uninstalled the doors and lower panel. I removed all the knobs, front control panel and removed the dual fuel range from the cabinet. I removed the back trim piece, the cooktop inserts, the burner caps, burner heads and the left side cooktop. I replaced with a new one, reassembled and reinstalled. The cooking grates now do not wobble as per the previous damaged cooktop. Unit is fully functional now.
We serviced a
WHIRLPOOL VENT HOOD
Model RH3730XLS3
Near San Antonio, TX 78261
Zachary
Job Details: 11/23/2021
Took apart venthood. Switch and socket were tied together. Replaced both and but heat sleeves over exposed wires. Tested, light and vent fan both working properly now. Venthood is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Universal City, TX 78148
Chris S.
Job Details: 11/23/2021
Customer stated that oven wont turn off and when not in use bake element is on. Found issue to be faulty control board. Customer doesnt want to go thru with repair she wants whirlpool to cover everything.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/23/2021
Tested unit. Found front right burner shorted out. Will need new switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78254
Scott
Job Details: 11/23/2021
Sr#7732317162. Tested unit and found no error codes or any issues. Put through manual and automatic test with no issues. Also did load test but noises I heard are normal operating noises. Called tech line and spoke Ed to have issue documented
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 11/23/2021
It appears the cam failed. Ive replaced it from truck stock. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB50YG1
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/23/2021
Tested unit. Found bad tub bearing. Will need to replace tub and washplate.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/23/2021
Tested unit. Arcing during microwave use. Removed wave guide cover. Found pitting and rusting inside of waveguide. Called tech line. Wave guide cannot be replaced. Unit is not repairable. Sr 7732313398. No further repairs can be ace. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Helotes, TX 78023
Scott
Job Details: 11/23/2021
Spoke to customer who informed me he had an emergency come up and would have to reschedule his appointment for another day; schdld next appmnt for 12/9 THU !
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Center Point, TX 78010
Colton B.
Job Details: 11/23/2021
Issue was an F2E1 error code. Replaced console, unit tested good.
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/23/2021
Tested unit. Main control not powering on. Found bad supply from the outlet. Customer will need to contact electrician to fix outlet and power supply. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/23/2021
Our customer was concerned about the leveling design of the right door. I explained that this is by design to allow weight to balance it out, The design does not always work that well. I made the adjustment as far as possible. It is much more level and hopefully when the door is filled it will balance out more. Our customers temperatures are fine and she was a little concerned about thin frost on the right side wall of the freezer. There are no air gaps on the seal and the unit is lightly filled currently. This amount of very thin frost is acceptable and normal. Customer instruct.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Boerne, TX 78015
Scott
Job Details: 11/23/2021
Customer did not want service for the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78259
Zachary
Job Details: 11/23/2021
Checked refrigerator, top lights in RC were dim. Freezer LED completely out. Removed module and jumped to confirm. Replaced FC LED module. Other concern was water dispenser dispenses water to the right at a slight angle. Not concerning from anything Ive seen. Replacing filter may resolve that issue.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOST100ESS03
Near San Antonio, TX 78256
Scott
Job Details: 11/23/2021
Customer complaint was oven not working. Tested and found breaker tripped. Reset breaker and tested oven with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJZ
Near San Antonio, TX 78202
Sebastian
Job Details: 11/23/2021
I attempted to replace icemaker found that it would not be compatible with the bin that was delivered ordering full kit which includes bin and shelf.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS513COHS0
Near San Antonio, TX 78261
Drew
Job Details: 11/23/2021
Replaced the ui and control. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Lighting issue, same as beginning of the year. Contacted techline, per notes, spoke with Robert. Explained the situation. He documented it. Sr 7732317517Replaced faulty module to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Bulverde, TX 78163
Jim G.
Job Details: 11/23/2021
Verified loose plated. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78255
Shawn W.
Job Details: 11/23/2021
I removed the freezer door and handle by removing water lines and electrical connections, ice bucket, drip tray and upper hinge. Installed new door in reverse. I found that the freezer door was to high. I raised the right door as much as possible but it is still off by about 3/8 of an inch. Picture included. I found that the insert on the door to case the wiring and water lines was not fully set into the door from the manufacturer. The new door is defective. I tested for functionality of the ice maker and it passed. At least our customer will have a functioning ice maker in the meantime. I called Whirlpool Tech Line to document and spoke with Robert. SR# 7732311139. I realized on my next call that I forgot about the separate adjustment screw. I called our customer and returned to perform the adjustment. The adjustment worked fine. Doors are now aligned and ice was being made by the time I returned.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Schertz, TX 78154
Zachary
Job Details: 11/23/2021
Checked dishwasher, found error codes F4E3- wash motor running, F7E1- no heat, F6e4- inlet water, float switch open, F5e1- door switch, stuck open. Tested and confirmed sump and motor assembly is needed to resolve issues. Checked all connections and they were good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bulverde, TX 78163
Jim G.
Job Details: 11/23/2021
Replaced water tube. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBRS22KGBL01
Near San Antonio, TX 78248
Jim G.
Job Details: 11/23/2021
Ive replaced the faulty motor. Issue is resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Ingram, TX 78025
Colton B.
Job Details: 11/23/2021
Issue was ice in the back melting. Finding issue to be that the water level sensor is a little slow detecting a full reservoir. Ordering new recirculating pump with sensor to resolve issue. ; schdld next appmnt for 12/2 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78244
Daniel
Job Details: 11/23/2021
Returned to customers house to replace control and ice maker. Unit is functioning as designed
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Customer stated no water was being dispensed from refrigerator dispenser. Found problem to be a kink in the supply line. Removed kink in line and affixed supply line to exterior refrigerator cabinet. Unit tested good. No further issues at this time
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS0
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Customer stated stand-alone ice maker not making ice. Tested unit & discovered corrosion from copper refrigerant line built up inside cabinet. Could hear leak from evaporator. Recommend replacement of evaporator & compressor due to age & condition of sealed system.
We serviced a
KITCHENAID WALLOVEN
Model KOCE500ESS05
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Previous visit discovered faulty control boards for both oven and microwave, as well as faulty UI panel & meat probe jack. Replaced all defunct pieces with new parts. Unit has been tested and is restored to fully operational status. No further issues at this time. All control boards covered by KitchenAid limited parts warranty.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308HPS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/23/2021
Last trip found issue to be water slide damaged causing water to leak out and not make ice sufficiently. This also caused the cutter to begin to rust. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. Per sb web and proof of purchase unit is under warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/23/2021
Previous inspection found faulty motor and capacitor (see error code in history). Installed new drive motor & capacitor. Calibrated & tested unit, found it to be fully operational. No further issues at this time.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS-6
Near Odem, TX 78370
Adam
Job Details: 11/23/2021
Sr# from jenair 7732243205. Contacted customer before arrival just to confirm address and purchase date SB web does not give a full account of manufacturing or purchase date and double checking information with Amanda in the office it is confirmed that unit is at least out of the one-year warranty. When I spoke with the customer to confirm the purchase date she could unfortunately not provide proof of purchase so I had to go off of what was available to me and that shows unit out of warranty when I explain to customer that there is a service coffee she immediately started to yell and curse as I was explaining the situation. Customer stated dont worry about coming out I will call Jen air myself I told her that was fine if you have a happy Thanksgiving. Phone call recorded on 3CX as well as documentation with Jen air SR number above. Amanda also confirms putting customer on do not service.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/23/2021
Installed lid tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Portland, TX 78374
Michael
Job Details: 11/23/2021
The glass was in good condition, it just needed to be adjusted and put the brackets back in place, put door back in place. The door is opening and closing properly, no further issues
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/22/2021
During repair of heater, noticed the insulation shield to be damaged caused by the leak from the heater. Ordering insulation shield to resolve the issue.
We serviced a
WHIRLPOOL Dishwasher
Model n/a
Near Bandera, TX 78003
Sebastian
Job Details: 11/22/2021
Customer opted to cancel call
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/22/2021
Our customer had a problem with the adjusters on the upper dish rack. They had broken in a few places. I installed the re-engineered adjuster kit. This unit is now functioning as designed.
We serviced a
KITCHEN AID RANGE
Model KEMS378YB0
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 11/22/2021
Customer stated control panel not functioning properly. Control would be needed to resolve the issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78261
Zachary
Job Details: 11/22/2021
Replaced freezer door due to wires splitting. Used assistant to remove and install new door. Have to so you can run wires and water tubes through hinge. Tested refrigerator dispenser and functions. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/22/2021
Shortly after my last visit the unit light continued to stay on again. I removed the door latch cover and the door latch. This one was extra challenging to get out. The hook latch on the backside of door latch was holding up the harness.. I removed it and checked the door switch and it worked fine. I reinstalled the door latch and then it would not work. I backed off the screws about a 1/4 inch and it worked. I spoke with Andy, Senior Technician at Whirlpool. He advised I change out the door latch and test. Im bringing the wiring harness as a contingency.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78233
Zachary
Job Details: 11/22/2021
Checked washer, found error code F8E1- not fill/long fill, F5E2- lid lock fault. Tested washer and hot valve not working. Found faucet not turned on but knob is stripped not allowing water to be turned on. Undid hose to be sure water was stuck on off. Customer is getting apartment maintenance to resolve issue. Unable to properly test so customer is going to call back to rediagnose washer after a few weeks of faucet bib being fixed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430WS02
Near San Antonio, TX 78256
Colton B.
Job Details: 11/22/2021
Customer waiting on console for 95221 to come in before service call. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 11/22/2021
Found handle dented. Unit is in a home that is not yet completed so still falls under 30 day cosmetic. Home is still not occupied. Ordering handle and nameplate.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS
Near San Antonio, TX 78255
Scott
Job Details: 11/22/2021
Changed out interlock switches and tested with no further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was frost in freezer and no ice production. Replaced ice maker to resolve that issue and ordering an adapter for the freezer per techline recommendation.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was a continuous drain. Let unit run its course, found issue to be a faulty actuator causing unit to go into a safety drain. Replaced actuator and calibrated unit. Unit tested good.; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78254
Jim G.
Job Details: 11/22/2021
Water line was malpositioned in the valve. Corrected issue. Tested thoroughly. Issue is now resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78250
Jim G.
Job Details: 11/22/2021
Replaced faulty control. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 11/22/2021
Customer stated dishwasher stop draining water out. Found it should be bad drain pump order drain pump to repair issue
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW2
Near San Antonio, TX 78256
Jim G.
Job Details: 11/22/2021
Ive verified a cracked console.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78214
Daniel
Job Details: 11/22/2021
Customer stated washer was not washing clothes correctly and that it sounded like it was not agitating. After inspection found washer not agitating. When checking under washer found faulty actuator. Replaced actuator and tested unit. Unit is functioning as designed and washer is now agitating
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 11/22/2021
Found that unit was working appropriately on return no need to change our icemaker
We serviced a
SAMSUNG WASHER
Model DV45H6300EW/A3
Near Selma, TX 78154
Zachary
Job Details: 11/22/2021
Checked dryer, starts but about 5 seconds then shuts off. Has error code d3. Called Samsung tech line and spoke with Isaac. Determined bad drive motor. Ordering drive motor to resolve issue.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 11/22/2021
Were staying in the washer was not spinning right. Got a error code F5 E3 which is faulty door latch. Ordering door latch and control board just in case ran a drain and spin after he racing error code and everything was working correctly still wanna change out latch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Chris S.
Job Details: 11/22/2021
Customer stated the icemaker was leaking. When trying to put it in diagnostics noticed that the screen wouldnt go into diagnostics right away and the lights would flicker customer wants me to order control board as well and do repair all together.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EWBL9
Near San Antonio, TX 78239
Chris S.
Job Details: 11/22/2021
Replaced control board and evaporator wire harness tested unit everything working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/22/2021
Tested unit. No bake or broil. Found wrong damage at terminal block. Replaced harness. No further issues. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near San Antonio, TX 78254
Drew
Job Details: 11/22/2021
Again the latch assembly has the wrong prongs on the switches. Contacting Marcone again about the issue. Spoke with Sean order #34216965 customer complaint order shipping to our office. Credit reference number #34217018 for part. Informed customer if part comes in defective agin her scheduled date will change.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78240
Drew
Job Details: 11/22/2021
Upon inspection found a bad motor and gearcase ordering parts to resolve issues .
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Scott
Job Details: 11/22/2021
Customer complaint was dryer making a knocking noise. Tested and found bad wheel on bulkhead. Ordering repair kit to fix issue. Customer also has a washer that needs a control and wants both appliances serviced at the same time. Team will contact customer when both parts come in to schedule follow up.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78223
Chris S.
Job Details: 11/22/2021
Customer stated that refrigerator was leaking found issue to be leaking coming from reservoir and valve. Ordering the valve and reservoir for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78223
Chris S.
Job Details: 11/22/2021
Customer stated the refrigerator was not cooling as well as freezer found it should be bad thermistor on refrigerator evaporator ordering evaporator cover assembly to fix issue. Please put customer on cancellation list.
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWB0
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 11/22/2021
Upon arrival customer stated unit has already been repaired. Service not needed for this unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near San Antonio, TX 78255
Colton B.
Job Details: 11/22/2021
No error codes on unit. Could not replicate noise. Finding issue to be belt not seated properly. Reinstalled belt, still sounding good. Told customer to call us if noise comes back.
We serviced a
JENNAIR RANGE
Model JDS8850CDS02
Near San Antonio, TX 78230
Jim G.
Job Details: 11/22/2021
Verified a clogged orifice. Cleared obstructions. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/22/2021
Actual Model Number: WRF555SDFZ12 Our customer stated that the unit was under manufacturer warranty and provided a closing document. With the actual model number I was able to determine the unit is in warranty with a date of purchase of 08/09/2921. Picture of entitlements included. Our customer is experiencing the ice maker not working as well as leaking from the dispenser. I pulled out the ice bin and found that there was a block of ice in the bin. The unit never dispensed ice. It appears that the builder had the unit hooked up to the water then the power was likely shut off. The temperatures are good in both sections. I test all loads related to ice production and all our operating as designed. The ice maker is harvesting and the water valve is filling correctly. Unit just needed to be cleared of the ice block and rebooted. Customer install and instruct.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/22/2021
Our customer is having a leak at the dispenser intermittently and it is happening more often lately. Technical Service Pointer #: W11481731 Action Required: MandatoryRelease Date: August, 2020 27 Front Load Washer Dispenser Leak. Correction: Replace the entire dispenser assembly with the latest service part which includes an updated dispenser spray pattern; refer to the parts list for the part number.