We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near San Antonio, TX 78251
Jesus C.
Job Details: 07/27/2021
Complaint is some cycles not drying properly. Tested unit. Good power. Good heater. Good airflow. Set the dryness level to increase drying times. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/27/2021
Installed new ice maker. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/27/2021
Tested unit. Bake element burnt. Caused control to short. Will need new control and element. ; ordrng 1 W11528352 (Control) and 1 W11182108 (Element)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water build in front of dishwasher. Customer called a plumber and said that leak was coming from dishwasher. Checked dishwater and all lines and found no signs of leaking. Found leak coming from pex line and issue is with water line and not the appliance. Dishwater has not ran for weeks and has had no water coming to it for some time as well and the water line is actively dripping.
We serviced a
JENNAIR RANGE
Model JED4536WB02
Near San Antonio, TX 78216
Zachary
Job Details: 07/27/2021
"Called customer ahead of time and originally were going to follow through with service. Told her I would quote labor when I arrive and see what the job would look like. Removed cooktop from cavity. Popped glass top open. This design has everything attached to base of cooktop. Called customer and decided to not follow through with service. "
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 07/27/2021
Replaced actuator tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/27/2021
"This unit does not show up in entitlements. But our customer has receipts from Home Depot. I replaced the control board, set clock and tested unit. I found that our customers outlet is off. You have to get the cord in an exact position for it to stay on. I used a extension cord and multiple other outlets to confirm. I pointed this out for electrician repair with our customer. I decided I would have to remove it from the cabinetry. I had our customer sign the disclaimer. However, I discovered some really bad installation points that have me concerned about actually getting it back in. Will need a helper for the job. Our customer might advocate with Home Depot. If they do not return it we will eventually need a new job ticket for the damage I noticed during my observations before attempting to uninstall. Pictures included.; O-emld tckt"
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM159XYRS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Our customer has been having problems with too much Ice.I checked the resistance on the bin thermistor and it is reading 3.7 k ohms. It should be at 7.4 K ohms at 37 F with bin not full. This unit will need a new bin thermistor. Ran through service diagnostics. All other loads are functioning as designed. Part ordered.; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/27/2021
"I removed the old sump and motor and replaced with a new one. I looped up our customers drain hose and zip tied WPW10339879 it. I ran a normal cycle. Unit now fills, washes and drains. Ran service diagnostics cycle. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
I verified that the unit had clogged vent. Cleared obstructions. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 07/27/2021
Leon SR# 7731349392. Upon further examination I discovered a leak in the dispenser techline advised to replace door. ; ordrng 1 W11435353 (Left hand refrigerator door)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/27/2021
Tested unit. Not powering on. Good power supply. Replaced bad control. Unit powers on. No further issues during testing. Job complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model n/a
Near San Antonio, TX 78254
Richard G.
Job Details: 07/27/2021
Spoke with customer. Issue was taken care of by builder. Closing job.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 07/27/2021
Customer stated that dishwasher was not drying dishes. Didnt get no error codes but when I put it in test mode heating element didnt turn on. Also customer is using rinse aid. Part is out of stock.; ordrng 1 W10518394 (heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Sebastian
Job Details: 07/27/2021
Its the motor and the actuator then calibrated unit unit is testing good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Ingram, TX 78025
Colton B.
Job Details: 07/27/2021
"Issue was poor cooling in the refrigerator section. Found frosted up evaporator. Replaced evaporator cover with fan and thermistor to resolve issue, unit tested good. Advised that customer give unit some time to get down to the target temperature. Customer provided receipt showing a 9/9/2020 date of purchase."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/27/2021
Customer Complaint is that the icemaker is leaking and freezing and caused the ice bin to crack. Verified issues. Replaced icemaker and inlet valve. Will need ice bin. Also found icemaker harness to be broken. Ordering harness; ordrng 1 WPW10558423 (Ice container) and 1 W10838084 (Harness)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/27/2021
Installed new wire harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/27/2021
Our customer has been having some wash cycles with water and some with no water..In diagnostics I found error code F0E3 overload.. The water valves dispensed water when isolated in component activation. I ran service diagnostics cycle and all loads functioned as designed. Our customer showed us a video of the unit running with no water. The dual water valve is working as designed. This is a new home in a construction area. I suppose it is possible that for construction purposes the water might have been turned off at times. The unit is functioning as designed currently. The only possibility beyond the water being turned off would be a sticking relay in the main control with the water level sensor. Part ordered.; ordrng 1 W11419171 (Main control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 07/27/2021
"Had to call customer to reschedule as didnt have the proper lock rings, nor did the parts warehouse for this unit. Ordering lock rings and correct drier. Called and advised the customer of this change. Scheduled for soonest availability based on the system. ; ordrng 2 W11504434 (Coupler)s and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78230
Shawn W.
Job Details: 07/26/2021
Model Number: KRFC300ESS03 Serial Number: KX5118477 12/28/2020 DOP. Our customer was having problems with ice production but upon my arrival things had changed. The unit was making ice but now the water dispense was not working. I found that the water line was flapping so I zip tied WPW10339879 it in back to keep it from flapping. I removed the water filter and put in my bypass. The water dispense started working. I replaced the water filter and it dispensed. Likely the installers failed to properly insert the water filter.unit is fully functional now. I provided some guidance on water softeners and flow rate affecting water pressure and distribution.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/26/2021
Customer stated home had power outage while unit was running. Unit lights up but wont force power off or even start. Checked unit over to find issue to be main control and ui fascia. Ordering both to resolve the issue. Main control oos. Customer stated going to contact Maytag about possibly getting unit swapped since part oos. ; ordrng 1 W11481108 (Acu) and 1 W11406492 (Fascia)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Richard G.
Job Details: 07/26/2021
Customer complaint is that the unit is not agitating. It does spin. Found shifter to be disconnected from cam assembly' ordering shifter.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
Maintenance not available to open up the shop at this time customer explained that it took almost a month to get appointment I apologize that it took me to the end of the day to get there as I had a heavily packed schedule and Im looking at about a time of 4 45 Squeezing customer in for tomorrow 9 AM slot as I only have nine calls that day; schdld next appmnt for 7/27 TUE 9
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
Replace the belt tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/26/2021
Tested unit. Found broken wire at terminal block. Repaired wiring. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/26/2021
Unit not dispensing ice. Found cause to be ice frozen together in ice buck and ice shaft tube has ice build up in. Found to be caused by ice door motor. Ordering ice door and ice door motor to resolve the issue. Gave a temporary fix to customer to help. Scheduled for soonest availability. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78240
Douglas H.
Job Details: 07/26/2021
Last trip found evidence of leaking from inlet valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/26/2021
Fresh food not cooling. Freezer is good. Good fan. Dampener not opening. Needs dampener. ordrng 1 242303001 (Dampener)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78232
Zachary
Job Details: 07/26/2021
Replaced dispenser faucet and inlet valve with drawer assembly. Still could not pin point where water could have been coming from. Customer said it was intermittent. I did notice when replacing drawer and valve assembly connection of valve at board was not completely secure and inlet hoses were tightened way too much when originally installed. Calibrated and tested washer no issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78213
Zachary
Job Details: 07/26/2021
"Checked washer, found actuator popped off splutch. Reinstalled actuator so customer can use in the meantime. Calibrated and tested washer washer. No other issues or error codes found. Actuator is already on order and will need to be scheduled when part is available.; O-emld tckt"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/26/2021
Our customer has been having problems with the upper oven ever since we changed the control out. The only common denominator is the new control. I arrived to change out the control and perform the service pointer with aluminum foil thermometer and cookies. I took off the back panels to check the heating circuit. I found that the the bake element became open. The lower bake element is at 27.9 ohms. This is within specifications. The upper bake element is reading open line. Both the thermal shutoffs are closed and passed. The outer lower broil element is at a resistance of 37.9 ohms. It should be at 53-59 ohms. The inner lower broil element is measuring 30 ohms that is within the 5% tolerance at 31 to 36 ohms. We will need to replace the lower outer broil element and the upper bake element. The outer upper broil element is measuring 37.7 ohms and it should be at 53-59 ohms. The outer upper broil element will need to be changed out. The inner upper broil element is measuring 30.8 ohms which is within the 5% tolerance of 31-36 ohms. We decided that we would just change the bake element and the control board. The broil elements out of specifications are working under load and I did not think changing them out would be necessary. I called Steve Senior Technician at Whirlpool. He agreed. SR# 7731344737. ordrng 1 WPW10207398 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Stockdale, TX 78160
Chris S.
Job Details: 07/26/2021
Customer stated that icemaker stopped making ice found issue to be fill tube clogged. Unclogged fill tube tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/26/2021
Replaced blower wheel. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
W11095574 base. Ordering base as per last technician request put in for partner and double labor; ordrng 1 W11095574 (Base)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Chris S.
Job Details: 07/26/2021
"Customer stated that refrigerator was making a clicking noise and the UI board was flickering on and off. Found issue to be faulty start device, UI, and control board. ; ordrng 1 W11224256 (cntrl-elec) and 1 W11387387 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78258
Jim G.
Job Details: 07/26/2021
I verified a damaged broken refrigerator hinge. ; ordrng 1 W11409290 (Right hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/26/2021
"Our customer was having problems with the unit draining. I plugged it in and it drained. In diagnostics I received error. Odds F9E1 Drain Pump System Problem and F7E7 Motor unable to reach target RPM. I ran test 1 ,3 and tested the run capacitor. The run capacitor had an open line. His unit will need a new drain pump, capacitor and perhaps a new main. Intros. Parts ordered.; ordrng 1 W11543997 (Control) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 07/26/2021
That latch is broken and ordering CCU just in Case unit is still acting up after changing latch; ordrng 1 W11334214 (Ccu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78248
Jim G.
Job Details: 07/26/2021
Replaced faulty door. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 07/26/2021
Customer stated that icemaker was working intermittently. Found issue to be control board you are bored and icemaker not communicating to each other. Ordering control board and you are bored and need to get authorization for repair.; rqstng P&A on 1 W11265135 (panel-ui) and 1 W11043763 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 07/26/2021
Replaced blower fan and control board tested unit everything working properly. Yes to survey.
We serviced a
LG REFRIGERATOR
Model n/a
Near San Antonio, TX 78209
Zachary
Job Details: 07/26/2021
"Checked refrigerator ice maker and thermistor wire that goes to bottom of ice maker trey was cut. Customer had old ice maker that had been replaced. Reinstalled original ice maker in hopes that it may work. Customer will call if it doesnt and see parts availability on whether or not she will proceed with service or buy a new refrigerator. See pictures for model# to order new ice maker assembly if necessary. "
We serviced a
IKEA DISHWASHER
Model IUD8555DX2
Near San Antonio, TX 78217
Zachary
Job Details: 07/26/2021
"Found error codes, F6E4 float switch stuck, F8E1 long drain. Replaced drain pump that had no resistance, tested pump sounded good but still would not drain. Discovered high loop drain hose and drain hose were clogged beyond repair. Replaced both hoses. Tested dishwasher through diagnostics cycle. All functions working. Dishwasher is working as designed. ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78230
Shawn W.
Job Details: 07/26/2021
I found from Whirlpool Senior Technicians at Tech Line that the freezer door snap back feature will cause the left side to pop open on the left if it is pulled from that side and not pull3d from the center. This unit freezer door is fully functional. I offered to properly level the unit for our customer but they preferred to leave it on its wheels..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near San Antonio, TX 78232
Jim G.
Job Details: 07/26/2021
Replaced faulty switch. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 07/26/2021
Called tech line on arrival. Fresh food 100. 20 vac. Freezer. 120. 0. Techline suggest restriction in fresh food evap. Evap showing out of stock at this time. Will reschedule once part arrives. ; ordrng 1 W11505166 (Evaporator)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/26/2021
"Issue was a torn bellow, ordering new bellow to resolve issue. ; ordrng 1 W11314648 (Bellow)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/26/2021
Replaced actuator and tested with no further issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/26/2021
Customer canceled ; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KFXS25RYMS4
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/26/2021
"Actual address is 18418 Golden Maize Santa Antonio, TX 78258. Actual Model Number is KFXS25RYMS4. Serial Number: K40302718. Our customer started having problems with the recent storms and power surges. They first started noticing that the freezer was warming then the fresh food section. They turned the unit off so I could assess. I found that the stat device to the compressor went bad and will need to be replaced. ordrng 1 WPW10197428 (Start Device)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Zachary
Job Details: 07/26/2021
"Checked washer, found faulty actuator popped off splutch. Reinstalled actuator for customer to use in the meantime. Calibrated and tested washer no other issues or error codes found. Ordering actuator to resolve issue. Noticed that bib for hot water was leaking. Recommended for customer to get plumber to replace both bibs that lead to washer. Actuator is OOS will need to be scheduled when available.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near San Antonio, TX 78202
Jim G.
Job Details: 07/26/2021
Replaced dispenser cover. The MCU installed turned out to be defective. I removed it and installed the original. I was about to track down a loose connect. The CCU was. It needed after all.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/26/2021
Play the icemaker checked temperatures temperatures are showing good customer explains that the union has been working well and has even been making ice since Ive left the last time replace icemaker as it was still cracked even though it was working and will fail in the future if customer has any other problems temperature wise to give us a call back
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78223
Chris S.
Job Details: 07/26/2021
Customer wants me to have the parts before going out. Customer stated that dryer is still taking multiple times to dry. Ordering control board motor blower wheel and you are bored customer stated they on time dry nothing turns on and on other cycles he cant go for more heat. Need authorization for parts. ; rqstng P&A on 1 WPW10508324 (motor-drve) and 1 WPW10349492 (wheel) and 1 W11089308 (cntrl-elec) and 1 W11089306 (overlay)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/26/2021
I replaced the damaged panel. Now the door opens as designed.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBL3
Near San Antonio, TX 78217
Chris S.
Job Details: 07/26/2021
Replaced door had no dents or scratches tested unit everything working properly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Douglas H.
Job Details: 07/26/2021
"Unit not making ice. Found cause to be evaporator sprung a massive leak. Ordering evaporator, also ordering compressor just incase. Evaporator oos. Per sb web SS parts under ka limited part warranty, labor under 90 day warranty. ; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Castroville, TX 78009
Richard G.
Job Details: 07/26/2021
Customer complaint is that the unit is now making cloudy ice. Found issues with the inlet valve. Ordering inlet valve. Also recommend customer replace the water filter.; ordrng 1 WPW10179146 (Inlet valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Richard G.
Job Details: 07/26/2021
"Replaced dispenser. Unit is testing out good, but customer would like a second technician to look at it and verify that the unit is operating normally.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Sebastian
Job Details: 07/26/2021
Replaced the harness on a unit test it out good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78208
Jim G.
Job Details: 07/26/2021
I verified that the transmission is damaged. Also the belt and splutch will need to be replaced. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 07/26/2021
Replaced parts as per last technician cannot tell whether or not the drum assembly has damaged the grooves only go down about an inch and a half can I tell if the grooves on the bottom or cut out ordering basket and will verify on the new basket is a new basket has the same smooth feature on the bottom of the collar but the grooves are at the top the basket the customer has his good if the girls go all the way through the collar then we need to change the basket; ordrng 1 W10752283 (Washplate) and 1 W11178224 (Basket)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model C0530MA-1E
Near Boerne, TX 78006
Douglas H.
Job Details: 07/26/2021
"Upon arrival found unit didnt have power supplied. Found that to be the GCFI outlet needed to be reset. When power was restored found ice cube symbol light blinking which indicates manual harvest, this only happens when buttons are pressed incorrectly. Reset unit to proper working order. Unit is functioning as designed now. Since there wasnt any ice in the bin its going to take some time for ice production. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/26/2021
Installed new ice bin. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Selma, TX 78154
Chris S.
Job Details: 07/26/2021
Customer stated that she was using the dry and when clothes were done noticed the drum had cracked. Ordering drum assembly. Part is out of stock. Also ordering dryer repair kit just in case.; ordrng 1 W10545923 (drum) and 1 4392067 (dryer repair kit)
We serviced a
KENMORE REFRIGERATOR
Model 795.74093.410
Near Boerne, TX 78006
Colton B.
Job Details: 07/26/2021
Customer said water build up and was leaking. Found clogged drain line and unclogged drain line and tested with no further issues
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS10
Near San Antonio, TX 78212
Zachary
Job Details: 07/26/2021
"Made sure MW light status was turned to off. Replaced bulb and light turned on upon installation. Tried to turn light off or dim and no change. Ordering control board and light socket to resolve issue. Control board is OOS, will need to be scheduled when available. ; ordrng 1 W11467778 (PCBA control) and 1 W10210871 (Lamp holder)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78251
Sebastian
Job Details: 07/26/2021
W11416362 sump pump on back order. Found that unit is leaking badly while in the wash mode; ordrng 1 W11416362 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/26/2021
Tested unit. Frost building up in freezer. Will need to replace rails and gasket. ; ordrng 2 W11265130 (Rail)s and 1 WPW10714545 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW1
Near Pipe Creek, TX 78063
Richard G.
Job Details: 07/26/2021
Customer complaint is that the unit is overheating and burning food. Found error F6E1 oven over temp. Tested sensor and harness. All good. Ordering control.; ordrng 1 W11536793 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/26/2021
"Customer signed disclaimer. Tried replacing module again. The first time the wire harness that you plug into coming from the liner had popped out due to how insulated the light was. It took over an hour just to remove light originally. I was able to plug in new module to detached harness plug and slide wires back into harness and refrigerator lights came on but no freezer light. Bad module. Attempted to install another and was unable to. Called WP tech line and spoke with Kathy under same SR# 7731222156. Explained everything and it will be deemed unrepairable, and for customer to call WP customer service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/26/2021
Installed new front panel. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 07/26/2021
Replaced inlet valve and reservoir. Was unable to locate any leaks. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Colton B.
Job Details: 07/26/2021
"Issue was a faulty wash motor. Replaced wash motor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 07/26/2021
Found that suspension is making an odd noise ordering suspension along with the actuator returning with splutch; ordrng 1 W11130362 (Suspension) and 1 W10913953 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/26/2021
Customer stated unit leaking from rc compartment. Found cause to be a bowed drain pan in rc compartment. Unit would need drain pan kit. Ordering drain pan kit to resolve the issue. Scheduled for soonest availability. Customer stated that they have extended warranty through Home Depot. Advised that we would need a proper dispatch from the warranty company to work it under warranty. Customer stated going to call warranty company to get a proper dispatch for repair. Advised AE of this so we can attach dispatch.. ; ordrng 1 W11457241 (Drain pan kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Cibolo, TX 78108
Zachary
Job Details: 07/26/2021
Checked refrigerator customer stated unit reached proper temperature after 24 hours then started losing temperature after day 2. Customer unplugged after day 2 so new compressor is good. I do not have a black light so was unable to actually locate leak since dye drier was installed. Both evaporator and condenser are available. Ordering both and requesting SS tech. Unable to reschedule due to unknown availability of SS techs.; ordrng 1 W11407409 (Evaporator) and 1 W11233073 (Condenser)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/26/2021
"I replaced the valve, the spark module and the cooktop. We still have an intermittent problem with the front burner. I tested with pans on top as directed by Cathy at Whirlpool Tech Line. I called Whirlpool Tech Line once again and spoke with Cathy. She is building a report and wants me to go get a reading on the water column pressure between 5-14 WPC. And they want the orifice number on their own part. SR# 7721018314. I called our customer to explain what Whirlpool wants to do, what Im going to do and to schedule.; ordrng 1 W11233074 (Wiring harness with switches) and 1 W11162730 (Module, Spark DSI) and 1 W10809927 (Harness Cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Richard G.
Job Details: 07/26/2021
"Replaced auger motor, icemaker, and valve. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 07/26/2021
Customer stated that refrigerator was making loud noise and freezing had frost in the back where evaporator fan is. Found issue to be evap defrost. Customer wants to schedule appointment for the 9th of August due to they will be out of town. They also asked to please have early appointment they go to work at 11am. ; ordrng 1 W11334745 (Evaporator fan motor and harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 07/26/2021
"Issue was that unit temps were not right and rails getting stuck. Defrosted rails and remolded gasket. Replaced control board for temperature issues. Customer will monitor temperature and report back. "
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/26/2021
Our customers gasket was popped out. They keep having to place it back in. I replaced with a new one.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Michael
Job Details: 07/26/2021
"Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no giving the error code and working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Corpus Christi, TX 78410
John L.
Job Details: 07/26/2021
"Installed gasket, gasket nut only issue on this unit. Slaves have a lot of resistance to them and not allowing door to close properly. Will need to order and replace lights to resolve issue.; ordrng 2 W10860513 (slide)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH
Near Corpus Christi, TX 78412
John L.
Job Details: 07/26/2021
"Installed components, tested after installation. No leaks, issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Port Lavaca, TX 77979
Michael
Job Details: 07/26/2021
"Installed the actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 07/26/2021
"Installed components, issue has been resolved."
We serviced a
JENN-AIR ICEMAKER
Model JIM158XYRS1
Near Rockport, TX 78382
John L.
Job Details: 07/26/2021
"Installed evaporator, vacuumed and charged unit. Unit is making ice. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ingleside, TX 78362
John L.
Job Details: 07/26/2021
"Installed separator, tested. Issue resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Michael
Job Details: 07/26/2021
"Installed actuator and belt, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/23/2021
I discovered that we did not have the part needed in my van. I contacted the parts department to locate. I contacted DH for permission to force reschedule. I contacted our customer to inform them and apologize. ; schdld next appmnt for 7/27 TUE !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Schertz, TX 78154
Chris S.
Job Details: 07/23/2021
Customer stated top rack was hitting top blade. Found issue to be blade needed to be pushed up tested rack not hitting blade anymore everything working as designed. Yes the survey.
We serviced a
UNKNOWN VENTHOODS
Model UXT5536AAS3
Near Schertz, TX 78154
Chris S.
Job Details: 07/23/2021
Customer stated the vent hood buttons popped in. Found issue to be that buns were installed right fixed issue tested unit everything working as designed. Customer said yes to survey.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/23/2021
Issue is that customer gets the close door error occasionally. Ordering new interlock kit per service pointer. ordrng 1 W11244490 (Interlock kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Converse, TX 78109
Zachary
Job Details: 07/23/2021
"Replace FC LED module, and all lights are now working as designed. Fortunately did not have to replace any of the RC modules."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78213
Jim G.
Job Details: 07/23/2021
Verified a damaged gasket. Replaced seal. However there is another issue with the other refrigerator seal. Will return to replace that as well. ; ordrng 1 W10830162 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/23/2021
"Issue was a leaking washer. Finding issue to be a cracked tub. 2 of the shock absorbers have been sheered off as well. Customer will get a new washer. Head of maintenance would like to be billed, passing his info on to SM."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Jim G.
Job Details: 07/23/2021
Ive verified issue is due to faulty actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB06
Near San Antonio, TX 78216
Jim G.
Job Details: 07/23/2021
Varied an obstruction at the drawer. Cleared it. Issue resolved.