Near San Antonio, TX 78233
Steven G.
Job Details: 02/06/2020
WASHER MAYTAG MVWC465HW2 "Checked washer ran diagnostics found no fault codes ran test cycles everything checked ok, ran cycle drain pump is working properly, could not find a problem customer to use and call if any problems"
Near Spring Branch, TX 78070
L
Job Details: 02/06/2020
COOKTOP ELECTRIC KITCHENAID KECC567RBL01 Issue is front burners not working. Diagnose the unit and found bad infinite switch. Replace infinite switch and infinite triple switch. Unit burners now turning on. No other issues. Service fee collected. Labor 92.50 +plus parts 98.21 collected.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 Sealed system tech is needed. ; schdld next appmnt for 2/11 TUE !
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
WASHER MAYTAG MHW5500FW1 "F9E1, F0E1, F3E1, F5E2, stored in system. Customer has a extended warranty and is going to call warranty to get it dispatched over to us the correct way. Unit is underneath dryer so tech will have to remove dryer to make any repairs. Did notice drain hose too far inside drain port. Customer request late afternoon appointment. ; O-emld tckt"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 Last trip found faulty thermistor and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Selma, TX 78154
Steven G.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher found tub full of water when off checked water found water leaking into tub, replaced bad water valve checked operation unit working normal now ; used 1 W10327250 (WATER VALVE ) from stock"
Near San Antonio, TX 78260
L
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HB01 Issue is unit not turning off do to bad console. Replace console and thermostat. Ran unit for 10 min at 350. No issues unit turned off. Job complete
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW4 Tested washer. F5E2 error. Lid lock is working during testing. Control not reading it is locked. Will replace latch and ACU; ordrng 1 W10787878 (latch) and 1 W11105155 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Customer complaint is that the vent hood on the mw is not removing the odors and vapors. Checked blower, duct leaving the house was not allowing the blower flap to open. Adjusted duct so the flap could open freely. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Confirmed diagnosis of restriction in SS. Installed dye drier. Vaccinator unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind. Drier that was ordered wasn’t correct. Used truck stock to resolve. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78233
Steven G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4816FW2 Checked washer found bad drain hose from pump ordered; ordrng 1 W10763078 (HOSE DRAIN )
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL UMV1160CS-8 Removed panel replaced power cord tested all operations normal advised of survey.
Near San Antonio, TX 78217
Steven G.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 "Checked icemaker removed cabinet and unweilded drier and heat exchanger found water and oil in system all parts will need to be replaced, customer will buy new Ice maker."
Near Selma, TX 78154
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found left to RC not lining up,causing door to not seal. Creating condensation,Need new hinges and RC door for left side. Also found food not properly stored in RC crowding vent. Advised customer after checking temps to leave space for pathway of air to allow for even cooling. Advised of time frame for new door. Call when part comes in.; ordrng 1 12028505AP (closure, door (gry)) and 1 12963205ED (hinge, top right) and 1 W10740146 (hinge-door) and 1 W10833741 (closer) and 1 W10884773 (nameplate) and 1 W11256286 (DOOR)"
Near Spring Branch, TX 78070
L
Job Details: 02/06/2020
WASHER MAYTAG MHW6000XW2 "Issue is Unit not operating. Found f6e1 code acu not reponding. Also door keeps getting stock since the lock door work ; ordrng 1 8183197 (latch), rqstng P&A on 1 W10387857 and 1 W10427972, ordrng 1 W10488048 (strike)"
Near San Antonio, TX 78230
Colton B.
Job Details: 02/06/2020
FREEZER MAYTAG MZF34X16DW04 "Issue was that the copper line is still rattling. Reseated line in rubber gasket to resolve issue, unit tested good. Could not recreate noise after line was seated properly."
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated that the issue is ice in the bottom of fridge compartment. Found issue to be ice on the evaporator. Used steam gun to defrost evaporator and reassembled the fridge. Thermistor and defrost bimetal tested good and unit is functioning normally at this time. Yes to survey.
Near San Antonio, TX 78213
Colton B.
Job Details: 02/06/2020
DRYER MAYTAG MEDB835DW4 "Issue is no power to console. Replaced control board, issue still persisted, ordering new console to resolve. Returning Monday. ; ordrng 1 W11158457 (overlay)"
Near San Antonio, TX 78249
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB00 "Issue stated by customer: ice maker was supposed to be replaced previously. Replaced with truck stock. Unit tests good. No email, elderly customer."
Near San Antonio, TX 78232
L
Job Details: 02/06/2020
DRYER WHIRLPOOL WGD6620HC0 Issue unit not working. Replace control board. No error codes unit now heating up. Advise costumer it’s recommended that a separate circuit serving only this dryer be provided. Or issue it’s going to keep happening. Job complete
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced ice maker water fill tube. Issue resolved.
Near San Antonio, TX 78230
Colton B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Customer complaint is no ice production on refrigerator. Finding issue to be bad emitter and receiver board. Quoted customer for P&L on return visit. Ordering parts and scheduling for Friday.; ordrng 1 W10757851 (optic bd set ref)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 "Last trip found f3e4 error, per techline replace main harness and expansion board. Replaced both to resolve the issue. Upon testing unit, when prompted to flip food on grill and pushed grill back in wouldn’t recognize grill accessories. Then same error code came back. Calling techline. Spoke with Robert. Gave all info and part numbers. He then stated set up LR form to send it off to engineering. Sr 7727060781; saved tckt"
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFG525S0HS0 Checked range found middle burner only lighting half way took apart and cleaned checked operation burner is lighting properly now
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
COOKTOP GAS KITCHENAID KCGD506GSS Checked cooktop. Unit missing a burner head die the right rear burner. Ordered replacement.; ordrng 1 W11084058 (burnr-head)
Near Helotes, TX 78023
Christian G.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Issue stated by customer: receiver hinge damaged. Replaced with ‘customer supplied’ receiver hinges. Reinstalled door. Unit tested good. Informed customer of survey. Collected labor
Near San Antonio, TX 78251
Justin
Job Details: 02/06/2020
WASHER MAYTAG MVWC415EW1 "Replaced cracked basket, basket it covered under 10 year warranty. Calibrated unit and texted to complete. Collected 108.25 for labor."
Near Helotes, TX 78023
Christian G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 "Issue stated by customer: Leaking Is it leaking from the front or the back? Leaking from Front Is the door seal or bellow visibly ripped or damaged? No. Replaced dispenser+housing, replaced lower drawer slide arms. Customer unhappy with length of manual drain hose, states she can’t pull it anywhere to drain if need be. Informed customer the hose is at factory length and there are no modifications I could provide that are whirlpool recommended. Other than that, unit tests good. Informed customer of survey."
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Unit freezer not cooling properly and power failure multiple times a day. Finding issues to be mainly from electronic control and power supply. Also finding cooling issue to be caused by freezer EVAP fan not functioning. Ordering UI, electronic control, power supply and EVAP harness. Collected Sc. ; ordrng 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTE204GPS0 Checked dishwasher. Customer complaint of water along the top of unit. This is being caused by a bad gasket. Gasket not sealing door completely closed during operation. Ordered replacement.; ordrng 1 W11177741 (gasket)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/06/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced control board and latch unit working as designed no issues with water flow. No error codes during testing or operation job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTM704ESS0 "Issue was a leaking dishwasher. Replaced rails per service pointer. Ran diagnostics cycle, unit tested good."
Near San Antonio, TX 78215
Jesus C.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE515S0ES2 Installed new plastic stopper. Tested to complete
Near , TX 78015
Douglas H.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty burner heads. Replaced both to resolve the issue. Didn’t resolve the issue. Ordering spark module and harness to resolve the issue. ; ordrng 2 W10622750 (harns-wire)s and 1 WP6610341 (module-spk)
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MVWB765FW3 Checked washer found error codes F6E2 F6E3. Error codes appeared during test and operation ordering ui and control board ; ordrng 1 W11114670 (console) and 1 W11183368 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Called Ross, says he has been working with Whirlpool on this mw and will be replacing it. Says to cancel job."
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
RANGE AMANA AER6303MFS2 Checked range found F1 E0 fault code found bad control board replaced control checked operation unit is working normal now
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Last tech found faulty control board. Swapped with new parts to resolve issues. Unit cooling now. No further issues at this time.
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit requires evaporator fan motor. Will return to repair. ; ordrng 1 W11036566 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0ES2 "Issue stated by customer: Oven Not Working Is the cooktop operating? Yes Which cycle/function is not operating? Neither. Can you hear the oven control clicking when trying to start a bake or broil function? No PRE-ID Oven Control. Replaced control, side panel(damage, please review pics) and hinges(damaged as well). Unit tests good. Informed customer of survey."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 02/06/2020
VENT HOOD KITCHEN AID KXD4636YSS3 Issue is that the downdraft sometimes gets stuck going up. Ordering a new motor and motor arms to resolve issue. Parts need autho from Home Depot. Returning Monday.; rqstng P&A on 1 WPW10398274 (motor) and 1 WPW10421277 (arm-motor) and 1 WPW10421280 (arm-motor)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
WINE COOLER KITCHEN AID KUWL304ESS00 Checked wine cooler found bottom cover causing rattling noise adjust cover no noise heard job complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Customer complaint was unit would not vent properly install more tape around vent and instructed customer to cook on the back burners to allow the fan from microwave to work better. Unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer said house inspector saw the oven 10-15 degrees below 350 set point. Checked and unit is working as designed within standard temps
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated issue is the food in top section of fridge compartment is freezing. Unit was at max cold setting. Dampener door is functioning normally. Set unit to recommended temperature setting to resolve issue and reviewed use and care with customer. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 02/06/2020
WASHER MAYTAG MVWC465HW2 Upon arrival ran diagnostics on unit. No further issues at this time. Recalibrated unit. Unit is functioning as designed.
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Unit is draining property, house inspector said drain hose line was not routed correctly was hanging too low going into garbage disposal. Ran unit through diagnostics all test passed. Went over survey with customer and leave behind."
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Replaced panel and vent assembly, tested unit to complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced screws. Unit is now sealed properly. Good to go.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
WASHER MAYTAG MVWC465HW2 "Customer complaint is that the washer will not change cycles. Entered diagnostics and found error codes F8E1 no fill long fill, F0E5 off balance load. Cleared error codes and entered automatic test. Fill was erratic, at times it was steady, and other times it was not. Entered normal cycle and verified unit would go into wash cycle, but would not advance. Found unit to have a bad control and inlet valve.; ordrng 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"
Near San Antonio, TX 78261
Devon F.
Job Details: 02/06/2020
RANGE KITCHENAID KDRS483VSS04 Customer complaint was unit UI panel was unresponsive replaced UI panel unit is operating as designed.
Near San Antonio, TX 78260
Devon F.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer complaint was unit would get button stuck error code check connections to see if j1 was disconnected J1 is connected ordering new UI panel to resolve issue.; ordrng 1 W11086141 (console)
Near Comfort, TX 78013
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated that the unit is not cooling properly or making ice. Found issue to be frozen evaporator. Used steam gun to defrost evaporator. Thermistor is testing good. No further issues at this time.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRSF505ESS01 Checked refrigerator found freezer evaporator fan motor not powering on ordering new motor to resolve issue.; ordrng 1 W11036566 (motor-evap)
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 Customer stated that the unit is non functional. The drain is also running continuously. Checked to see if drain would turn off automatically. It remained on at 12 minute mark. Could not enter diagnostics. Voltage check at wall is good. Ordering control and drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and dispenser assembly ran diagnostics found no leks no errors leveled unit for customer all operations normal advised of survey.
Near La Vernia, TX 78121
S. L.
Job Details: 02/06/2020
WASHER WHIRLPOOL MVWB765FW3 Removed basket/gear case as one replaced assembled stator shifter to gear case installed gear case installed new basket then rotor calibrated tested all operations normal.
Near San Antonio, TX 78249
Colton B.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS03 Issue was a blown thermal fuse. Replaced fuse to resolve issue. Collected for P&L. Unit tested good.; used 1 wpw10545255 (FUSE) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/06/2020
DRYER MAYTAG MGDX600XXW0 Checked dryer found broken door switch. Replaced its truck stock unit is working as designed. No issues during testing or operation.Job complete. Collected all fees.; used 1 WP3406107 (SWITCH DOOR) from stock
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 Checked washer found bad console checked voltage good voltage to unit. Ordering console and control board just in case .; ordrng 1 W11294858 (cntrl-elec) and 1 W11329040 (cntrl-elec)
Near Garden Ridge, TX 78266
Devon F.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice and freezer compartment wasn’t getting cool enough found evap frozen thawed and tested thermistor test failed ordering new thermistor to resolve issue.; ordrng 1 W11204566 (harns-wire)
Near San Antonio, TX 78249
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB00 "Issue stated by customer: ice maker was supposed to be replaced previously. Replaced with truck stock. Unit tests good. No email, elderly customer."
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHEN AID KUID308ESS1 Customer stated that the unit is not making ice. Ran diagnostics and found issue to be the water level sensor. Sensor is located inside recirculation pump. Ordering pump to resolve issues. Collected service call.; ordrng 1 W11325175 (RECIRC PUMP)
Near San Antonio, TX 78232
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW Issue was a warped grill and dented handles. Replaced all parts to resolve issue and had customer sign for repairs before leaving.
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ03 "Display was on when arrived but had F6 E0 fault code saved, Removed console installed new one. Plugged in unit found display not coming on at all. Reinstalled old console and display is working console sent defective reordering PSP item on console set up call for tentative appointment 2 weeks out.; ordrng 1 W11428588 (CONSOLE)"
Near Live Oak, TX 78233
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW9451XW00 Replaced outer tub. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
RANGE WHIRLPOOL WFC310S0EB3 Oven light is not functional. New bulb was used and socket is not working. Ordering bulb and socket.; ordrng 1 W11281687 (sockt-lite) and 1 WPW10571723 (bulb-light)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 02/06/2020
MICROWAVE OVEN IKEA IBMS1455DS00 Checked microwave found start push button stuck. Ordering new push button and ring for knobs.; ordrng 2 461960204751 (ring)s and 1 W11086664 (button) and 1 W11116990 (button)
Near San Antonio, TX 78258
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Issue was that the refrigerator compartment was too warm. Maintenance has already worked on unit and resolved the issue. Unit temps were at recommended levels when we arrived.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/06/2020
WASHER MAYTAG MVWB835DW4 "Installed new gearcase, tub, basket, washplate, spanned nut. Ran calibration. Basket is sitting level. Ran high spin. No issues during testing. Unit is working properly. Tested to complete."
Near San Antonio, TX 78215
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator replaced dye drier and evaporator vacuumed unit and charged unit is working normal now ; used 1 L13000587 (LOCK RING), 1 L13000622 (LOCK RING), 4 L13000625 (LOCK RING), 1 L1300592 (LOCK RING ), and 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78251
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint is that the unit is still not cooling. Compressor, condenser fan and evaporator fan all running. No ice buildup and no frosting on evaporator. Called techline and spoke with Mike. Checked amperage on compressor, .05. No heat transferring to condenser. Says it sounds like a sealed system. Ordering compressor and requesting sealed system technician.; ordrng 1 WPW10487115 (condenser) and 1 WPW10507886 (compressor)"
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit is still having a loud vibration, talked to tech line and was told to replace shield, supports and gasket, after replacing parts ran unit everything sounds normal at this time."
Near Boerne, TX 78006
Tommy B.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID GI15NDXZB2 Technician running behind schedule and customer was not available. Rescheduled customer.; schdld next appmnt for 2/6 THU !
Near San Antonio, TX 78260
Steven G.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker found unit overflowing with ice not cycling off, replaced bad bin thermostat checked operation unit working normal again"
Near San Antonio, TX 78258
Steven G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found unit low on freon found leak at refrigerator evaporator, replaced compressor and evaporator, vacuumed and charged unit everything checks out ok."
Near Cibolo, TX 78108
S. L.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer states that leak is dripping from dispenser and is can be constant intermittently, upon my inspection found drips for 20 seconds for 5 drips and stops called tech line spoke to Joel sr number 772706806. Described issue he said this is normal operation and to have customer check water pressure. Other than that drip pan is for catching water and it will drip for several seconds after dispenser is activated. Joel advised no steps can be taken to change this since unit works as designed."
Near San Antonio, TX 78244
Steven G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit not getting water to dispenser or ice maker pulled refrigerator found kinked water line adjusted water getting good water pressure now, everything working properly now"
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Last visit found faulty icemaker. This visit replaced with New icemaker to resolve issue. Unit tested good now with no further issues at this time. Unit ready for resale.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8040DW4 Checked washer found no error codes. Unit is working as designed. No errors during testing or operation. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 02/06/2020
RANGE KITCHENAID KOCE507ESS05 "Issue is oven too cold. Replaced control board, unit still too cold. Ordered UI panel but did not grab it from warehouse. Ordering a new oven sensor and rescheduling console. Customer requesting 8-12 appointment on 12th. Gate codes are 1958, 9850. ; ordrng 1 W10859573 (sensor)"
Near Castroville, TX 78009
Justin
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 "Only showing F0E5 on unit, ran diagnostics all test passed. Customer had close in unit that just finished the cycle and were still wet. Will go over settings on console."
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW8040DW4 SR# 77270373075After replacing shocks and disassembling the basket determined that the wash basket is out of round. Also found that the spanner nut was free moving causing the gearcase not to adhere to the spin basket properly. New gearcase is needed as well. ; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 None of these part were helpful. However new shocks will be needed. Only one shock was ordered will order th either 3 and return to repair. ; ordrng 3 W11316766 (SHOCKS)s
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Ice maker continues to not make ice. I verified that the ice maker is functional but there may be issue with the heater and possibly the dual valve ; ordrng 1 212643 (sealer-gum) and 1 W10764668 (icemaker) and 1 W11087201 (heater)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
DRYER MAYTAG MEDC465HW Unit has already been repaired by previous technician. Lowe’s did not have the notes in their system that it has already been taken care of. Unit is good to go.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
DRYER MAYTAG MED6630HW Last visit found broken element. Swapped with new parts to resolve heating issue. Unit ready for resale.
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Customer stated that the unit has ice accumulated in the freezer section. Found the ice on the plastic bins/containers and nowhere else. Inspection of unit found no leaks or ice buildup on evaporator. Ice appears to be a result of condensation from moisture in the air. Tightened the screws on doorhandles. No further issues at this time
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED5000DW2 Customer stated that the issue is that the unit is not heating. Found issue to be faulty thermal cut off. Replaced with parts from truck stock. Unit tested good now with no further issues.; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED4850HW0 Issue is that dryer is not spinning. Finding issue to be a broken belt due to a damaged pulley. Replaced both the belt and the pulley. Unit tested good.; used 1 4392065 (REPAIR-DRYER) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 02/06/2020
RANGE WHIRLPOOL KCED600GSS01 "Upon further investigation, found cause not to be blower switch but that the unit wasn’t fully plugged into power source. Plugged unit in fully to resolve the issue. Found foil tape on blower tube torn. Resealed with more foil tape. No further issues at this point. Customer declined email for survey."
Near Garden Ridge, TX 78266
Devon F.
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 Customer complaint was unit would leak ran unit for 30 mins no leaks called tech line they said ice makers usually don’t leak instructed cus to record where the leak is coming from next time then give us a call. Collected service call 113.66 cash
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/06/2020
WASHER MAYTAG MVWB865GC1 Checked washer found no error codes no issues. Ran diagnostics no issues recalibrated washer all passed. Job complete.
Near Castroville, TX 78009
Justin
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL MFD2562VEB0 "Found unit to have a bad start device, compressor readings were a little high. Customer is going to think about repair and call us back if he decide to go forward with repair. Collected 105 for service call. ; ordrng 1 WPW10194431 (start-dev)"
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue is no water to dispenser or ice maker. Could not hear valves actuate at all. Believe issue to be a faulty control board. Ordering valves just in case. Quoted customer on return visit for P&L, but will be cheaper if just a new valve is needed.; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy) and 1 WPW10675033 (cntrl-elec)"
Near San Antonio, TX 78261
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC [S JENN-AIR JJW3830DP02 F2e1 stuck/shorted key. Per Sb web part under 60 month JA limited part warranty. Quoted 270.63 for Sc and labor for repair. Customer wanted to proceed with repair. Replaced console to resolve the issue. Unit performing as designed now. Collected Sc and labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Customer complaint is that the nothing has changed. Called techline, spoke with Sterling. Entered diagnostics and tested components with Sterling on the line, says readings are all normal. Tested evaporator defrost heater, all good. Says to ohm out all 3 thermistors (evaporator thermistor, freezer thermistor, and refrigerator thermistor) for the following ranges: room temp (3100), 32 degrees (8000), and 0 degrees (20000). Checked all thermistors for appropriate ranges and got good readings on all. Sterling says to replace the control board and the UI again.; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec)"
Near San Antonio, TX 78214
Jesus C.
Job Details: 02/06/2020
OVEN ELECTRIC (D KITCHENAID KFGD500ESS04 Installed new burner assembly and new screws. Center burner flame is slightly higher in the rear than in the front of burner. called tech line. Sr 7726594509. Unit is working as designed. No further repairs needed.
Near San Antonio, TX 78260
Colton B.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is that the clock and date keep resetting even though the WiFi is off. Called techline (SR: 7727072233) who said that this a known issue. Instructed customer to download software update to fix issue. Unit tested good.
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Checked oven found found broil working but not bake found bad control board ordered ; ordrng 1 W10622170 (sensor) and 1 W11253187 (APPLIANCE MANAGER )