We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/06/2021
Customer stated washer wouldnt agitate. Entered diagnostics mode & tested each component individually. Inner basket would not move and seems to be fixed in position. Wash plate spun when it shouldnt have. Ordering gearcase and shifter to resolve issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near San Antonio, TX 78254
Drew
Job Details: 12/06/2021
Upon arrival found part to be wrong for a 3rd time. Contacted marcone as this one was supposed to be checked and verified before being sent out. Jana from marcone walked me through it and sent me a service pointer. Ordering correct part. Customer would like to be scheduled first thing in the morning as she has to go to the airport at noon.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/06/2021
Last trip found faulty electronic control and temp sensor. Replaced both to resolve the issue. During control replacement the screw holes on the console wallowed out causing one side of the control to droop. This created another functional issue. Ordering console to fully resolve all issues. Also ordering dsi board due to oven fault persisting despite new parts installation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78254
Scott
Job Details: 12/06/2021
Customer complaint is still hearing knocking noise. Found no error codes and put through load test but still could not get unit to duplicate noise that customer is describing. Passed all tests in automatic and manual test mode. I went to change suspension but a suspension rod was bent. Sr#7732419181. Called tech line and spoke to Steve to have documented. Steve advised to have customer record noise and how he loads washer to ensure it is being done correctly. Reordering suspension.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 12/06/2021
Customer stated that freezer was not cooling properly in fridge Chyna was still working found frost around refrigerator evaporator and also fan was not turning on. Ordering evaporator cover assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78259
Jim G.
Job Details: 12/06/2021
I verified a faulty ice door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 12/06/2021
Checked refrigerator, customer has been having FC freezing up several times. Usually is due to freezer drawer not closing all the way. Customer states that they always check it to make sure its closed. Other issue is ice maker decides to work and not work occasionally. To reset it they have to unplug and plug it back in. Everything was working fine upon my arrival. Ordering FC door, UI and ACU.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 12/06/2021
Tech 17 and I replaced door as 2 tech job was definitely required. New door does not sit flush on top left and wont seal properly. Having to order another door and more screws to resolve issues. Rescheduling all other parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near San Antonio, TX 78228
Sebastian
Job Details: 12/06/2021
Found that the gasket is slipping out of the door pushed back in but ordering new gasket to see if this resolves issue. Gasket on back order; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78259
Jim G.
Job Details: 12/06/2021
The ice bin was empty. I was able to get the machine to distribute water to icemaker. Issue appears resolved should the issue co tinge perhaps there is an issue with the control. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/06/2021
Customer stated that medium spin setting not available when programming/selecting normal wash. According to customer, whirlpool advised that this was abnormal. Additionally clothes coming out of washer wet at end of cycle. Diagnostics testing revealed no stored fault codes at beginning or end of testing routine. Customer also stated residual fabric softener in dispenser at end of cycle. Observed good water flow through tub fill & dispensers. Ordering ui panel to resolve issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near San Antonio, TX 78245
Scott
Job Details: 12/06/2021
Changed out evap cover assembly and harness and evap fan was working but still not cooling. Found that refrigerator has a leaking hissing sound coming from the compressor. Called and spoke to DH who said sounds like there is a leak and advised me to order the compressor to have on hand just In case. Ordered compressor .
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 12/06/2021
I verified a faulty suspension unfortunately I did not have this specific set.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 12/06/2021
Inspected unit, called one code F035 off-balance. Tested components for any issues, suspension week on unit and will need to be replaced. Also issue with Motor, motor and belt are causing noise issue being heard in unit. Will need to replace these components as well to resolve issues.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Robstown, TX 78380
Adam
Job Details: 12/06/2021
Customer complaint of oven not working as well as back left melt burner. Inspection of unit shows good voltage its a little low but within range. Also an error code on the unit for stuck button as well as internal board failure. Replace control board and infinity switch to resolve issue.
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Kingsville, TX 78363
Adam
Job Details: 12/06/2021
Customer complaint of burners scorching all of her pans. Inspection of unit shows cooktop has not been converted to liquid propane. Ordering conversion kit to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 12/06/2021
Inspected unit, compressor kicks on with a rough start. Found amperage spikes and stay as high as compressor runs, compressor also getting extremely hot To the touch. Compressor unable to I pump Freon as it should. Will need to order and replace compressor to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 12/06/2021
Inspected unit, issue with reservoir tube which has a crack leading to leakage. Will need to replace to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ
Near Corpus Christi, TX 78416
John L.
Job Details: 12/06/2021
Inspected unit, found issue with control and main harness. Main harness shorted, does not seem to be passing power through unit properly. This short may have affected control. Replace components to resolve issues.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Port Lavaca, TX 77979
Michael
Job Details: 12/06/2021
F1E0 error code control failure, cleared error code, it popped back and shut down again, The connections at the terminal are in good condition.. Ordered the control and rescheduled the customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Boerne, TX 78006
Colton B.
Job Details: 12/03/2021
Issue was a no wash dishwasher. Finding issue to be a faulty sump assembly. Customer was told kitchen aid would cover it, see nothing that indicates that. Talked to partner team who said no concessions were granted. Customer is calling kitchen aid for concession. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Garden Ridge, TX 78266
Zachary
Job Details: 12/03/2021
Checked dryer, issue is noise clicking. Customer says its most likely change in the drum wings. Took dryer top off took out all 3 wings found 2 quarters and a nickel. Put back together and tested. Dryer is now working as designed. No other issues or error codes found. Customer is going to show bounty to family to empty pockets.
We serviced a
JENN-AIR RANGE
Model JDSP536HL00
Near Pleasanton, TX 78064
Daniel
Job Details: 12/03/2021
Returned to replace burner head. After replacing part tested burner, unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78211
Jay
Job Details: 12/03/2021
Original complaint was taking too long to fill. Upon arrival complaint was it was draining. After a while customer admitted it was less than a week old and didnt know how to operate it. Showed customer. Ran diagnostic test. Unit checked out ok. No codes thrown or saved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/03/2021
I removed the shelves, back panel , light cover and defective air duct. I replaced it and reassembled. Unit is fully operational now.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5530AAS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/03/2021
I uninstalled the vent hood and needed panels and replaced the control. I reassembled and used the upgraded screws from the TrueValue as the Senior Technician at Whirlpool directed. The unit is now fully functional.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/03/2021
Last trip found broken turn table support. Replaced support to resolve the issue. Customer pre paid for sc & part. Customer pointed cooktop lights not functioning. If customer wants to have us order the bulbs would need 2 of 8204670 lamp
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78240
Drew
Job Details: 12/03/2021
Customer stated they ended up getting the clothes out no service needed
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Boerne, TX 78015
Douglas H.
Job Details: 12/03/2021
Previous visit found dryer prematurely shutting off. Between last visit & that which we made today, the unit stopped heating. Tested voltage at outlet at rest and under load. 240 vac was observed in both conditions. Ohmed heater, as well as thermal fuse & high limit thermostat. All ohmed as one would expect. Observed response from centrifugal switch upon motor startup. Installed new electronic control (timer). Still no heating. Searched for motor replacement & part is discontinued. Unable to repair at this time due to unavailability of part.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Colton B.
Job Details: 12/03/2021
Issue is a vibrating noise. Ordering new blower and repair kit.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78229
Sebastian
Job Details: 12/03/2021
Remove the dryer portion replace suspension tested unit good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Scott
Job Details: 12/03/2021
Changed console,dispenser and inlet valve and tested with no further issues. Job was completed on 12-1-2021.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/03/2021
Tested unit F1E0 error code. Found bad control. Installed new control. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/03/2021
Last tech found restriction in SS. Confirmed diagnosis. Replaced dye drier and vacuumed unit to resolve the issue. Unit now functioning as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Pleasanton, TX 78064
Daniel
Job Details: 12/03/2021
Returned to replace parts. Replaced dispenser, dispenser pump, both water walves and door latch. Tested unit in diagnostic mode. Unit functioned as designed. No error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/03/2021
Complaint is slow ice production. Tested unit. Good harvest. Good water fill. Will replace ice maker.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78254
Scott
Job Details: 12/03/2021
Changed out cam and suspension and tested with no further issues.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78249
Drew
Job Details: 12/03/2021
Customer stated she did not need service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/03/2021
Contacted techline. Spoke with ED, explained the situation. Asked me to check the ohms on compressor. Compressor ohmed out properly. He stated issue has to be with Orion board. Gave me part number for test board for Orion w11283559 and stated to order compressor kit as well again. Sr 7732397666Ordering tester and compressor per tech line.
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78216
Shawn W.
Job Details: 12/03/2021
Our customer was also having a problem with a piece that was loose on the lower dish rack. I spoke with Tech Line and researched the owners manual. This unit has a lot of rack features and many out not e planned to well with the diagrams. The best we could come up with was that on page 17 it discusses flexible tines. It mentions on on the lower rack. The piece that the tine row connects into is called the Retainer, Tine Row. Job complete.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW
Near Boerne, TX 78006
Scott
Job Details: 12/03/2021
Changed out drain pump casing and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pleasanton, TX 78064
Daniel
Job Details: 12/03/2021
Customer reported dishwasher not draining. After inspection found faulty drain pump. Replaced drain pump and tested unit. Dishwasher drained as needed. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 12/03/2021
Shaft missing shaft clip, ordering both.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Boerne, TX 78006
Colton B.
Job Details: 12/03/2021
Issue was a no wash dishwasher. Finding issue to be a faulty sump assembly. Customer was told kitchen aid would cover it, see nothing that indicates that. Talked to partner team who said no concessions were granted. Customer is calling kitchen aid for concession. ; saved tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 12/03/2021
Unit is not heating whatsoever can hear the transformer homing customer was only given magnetron and capacitor ordering diode transformer cavity thermostat and magnetron thermostat as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78261
Jim G.
Job Details: 12/03/2021
I was able to manually restart the icemaker and reboot machine issue appears resolved. ; schdld next appmnt for 12/15 WED !
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 12/03/2021
I verified machine is functioning properly informed customer about using dryer brush occasionally but as far as I could tell no further issues.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 12/03/2021
As luck would have it my initial attempt corrected issue. Issue is resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Castroville, TX 78009
Jesus C.
Job Details: 12/03/2021
Tested unit. Found bad suspension. Will order new suspension.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/03/2021
I called our customer ahead of time to let them know I was on the way and left voice mail. I arrived at the home and our customer informed me that the handles have already been replaced. Please charge Whirlpool for Customer Install and Instruct for trip. Picture of address for arrival included.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Universal City, TX 78148
Zachary
Job Details: 12/03/2021
Checked refrigerator, concern is refrigerator side is not cooling and customer thinks freezer side may be getting effected now and ice maker not working. Could not get diffuser to work it is stuck closed not allowing cool air into RC. Ice maker seems like separate issue. Ordering UI, diffuser and ice maker to resolve issue. If freezer stops actually cooling customer is going to call. It may be a SS issue at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 12/03/2021
Confirmed part on order is needed. Found entire front panel compromised. Also ordering handle screws and name plate.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 12/03/2021
Installed new gearcase, belt, and cam assembly. No further issues during testing. Job complete.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMV9169BAS
Near San Antonio, TX 78232
Jim G.
Job Details: 12/03/2021
I verify a faulty magnetron and diode.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Converse, TX 78109
Zachary
Job Details: 12/03/2021
Checked refrigerator, issue is icemaker not working. Found ice maker stuck and motor not working. Replaced ice maker and tested. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near San Antonio, TX 78223
Jay
Job Details: 12/03/2021
Replaced control board and oven temperature sensor. Oven still heating erratic. Set bake to 350 and internal temperature was reading 330 adjusted temperature offset +20. Set bake to 375 internal oven temperature reached 450 without reaching 375 on the UI. Checked pin to pin of bake element connectors was OL rather than 10-40 ohms. Suspect bad bakeelement.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78218
Zachary
Job Details: 12/03/2021
Checked dishwasher, unit had zero activity. Checked terminals for proper voltage and had 120v but noticed neutral nut had shorted and was exposed. Replaced nut and tie wire to eliminate bad connection. Turned breaker back on and dishwasher was fixed. Checked found no error codes, and no other issues during diagnostic cycle. Dishwasher is now working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78223
Jay
Job Details: 12/03/2021
Customer complained of a vibrating noise whenever the compressor kicks on. Everything tested and looks good. Customer did have an excessive amount of extra water on line just there. Taped to fridge and everything is ok with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Jay
Job Details: 12/03/2021
Customer complaints was lights not working as well as water. Unplugged and reseated all plugs on main control board. Lights work now as does water, ice does not. Suspected short in the wire harness in fridge. Found about 1.5 inches of water underneath deli control board as well as severe corrosion on wiring harness. Ordering new door as its only way to get the needed harness as well as deli control board.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78253
Sebastian
Job Details: 12/03/2021
Found that the control was bad relay was stuck on chains out of control customer providing closing disclosure form showing good purchase date
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Zachary
Job Details: 12/03/2021
Replaced RC evap fan motor which includes hi metal cutoff and thermistor. Installed service kit according to service pointer. Both per WP tech line.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78247
Zachary
Job Details: 12/03/2021
Checked washer, customer is experiencing wash and spin cycleS not working properly. Found error code F7E5- shifter failure and issues with control and lid lock. Rotated basket and felt rough. Checked under and found a bad gearcase. Ordering parts.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU17UC0JS0
Near Boerne, TX 78015
Drew
Job Details: 12/03/2021
Upon arrival found a faulty latch and filter was warped. Replaced both items, no further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM
Near San Antonio, TX 78254
Sebastian
Job Details: 12/03/2021
Found that the icemaker is stuck will not harvest in test mode Well that unit does have power ordering icemaker.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/03/2021
Installed new heater and thermistor and fuse. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78250
Sebastian
Job Details: 12/03/2021
Customer expressed to me that the unit has already been repaired
We serviced a
WHIRLPOOL DRYER
Model CEM2745Q1
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/03/2021
Installed new coin slot. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Garden Ridge, TX 78266
Zachary
Job Details: 12/03/2021
Checked washer, customer concern was clicking during agitation and agitation not working intermittently. Checked found no error codes. Ran diagnostic cycle found no issues, all components working as designed. Checked under washer all components looked good. Customer showed video of washer clicking in between agitator. Fortunately this was normal. Clicking was motor engaging going back and forth for its agitation. Rehearsed loading procedure, soap use and affresh. Washer is working as designed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBS207BSS01
Near San Antonio, TX 78260
Colton B.
Job Details: 12/03/2021
Issue was an F5E3 error code on unit. Tried new latch, was unsuccessful. Took out new latch, put old one back in. Ordering new control to resolve issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Robstown, TX 78380
Adam
Job Details: 12/03/2021
Customer complaint of unit not working at all. Inspection of unit shows no air code. Checked voltage coming into the unit from harness readings are low. Check the breaker re-tested unit issue resolved.
We serviced a
MAYTAG WASHER
Model n/a
Near Victoria, TX 77905
Michael
Job Details: 12/03/2021
Confirmed the numbers given for the model, the serial number is completely rubbed off. Called the 800 number per AG and BP, the are closed. Per AG, will call 1st thing Monday to confirm authorization and get back with customer ; snapped 1 QuickPics
We serviced a
KITCHEN AID OVEN
Model KOST100ESS04
Near Rockport, TX 78382
John L.
Job Details: 12/03/2021
Customer explained that after putting unit into self clean, found ceramic coating to have popped on corners of form molds, exposing bare metal. Took SD pics of damaged areas. Called Techline and spoke with Robert, Relay information given by customer and findings. Techline recommends touch up, will order touch up .
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Corpus Christi, TX 78415
Adam
Job Details: 12/03/2021
I did inform customer that according to information I have available it shows this product is out of warranty. Retailer does confirm August 2000 purchase date. Unfortunately it is confirmed product is out of warranty and customer does not wish to continue with repairs.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Aransas Pass, TX 78336
John L.
Job Details: 12/03/2021
Inspected unit, no codes pulled from unit. Tested all functions of unit, did not find any issues with vibration or other problems. No issues at this time.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Corpus Christi, TX 78417
Adam
Job Details: 12/03/2021
Customer complaint of unit running after end of cycle. Customer states sounds like water But its not adding water to the tub. Shows no error codes. ran unit through quick test all functions work as designed. Customer states unit did not make the noise at my time of the visit but he will be recording unit next time it makes this noise and will be calling back within 90 days
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Corpus Christi, TX 78411
John L.
Job Details: 12/03/2021
Inspected unit, found issue with hub. Will need to replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Corpus Christi, TX 78418
John L.
Job Details: 12/03/2021
Installed new suspension, recalibrated unit. Issue resolved.
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Corpus Christi, TX 78418
John L.
Job Details: 12/03/2021
Panel on unit does not respond to any commands, touch interface is issue and will need to be replaced to resolve.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Victoria, TX 77904
Michael
Job Details: 12/03/2021
The customer said its not completing the wash cycle and the fabric softener was still in the dispenser drawer and that it resets in the middle of the cycle. F2E1 stuck key, F0E3 overload error codes, cleared error codes. Tested the inlet valve, working normal, tested the UI, no stuck keys. Calibrated and performed a diagnostics test, completed with no issues or error codes. The suspension is good, tested inlet valve manually again, tested all 3 chambers, all are working normal, the appliance is working normal at this time. If the customer calls back with the same issue, please order the console W11162441 before going back out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Corpus Christi, TX 78414
Adam
Job Details: 12/03/2021
Again customer has declined any further service to the units due to price points. Customer was however under the impression unit was still under warranty.
We serviced a
WHIRLPOOL RANGE
Model AGR533OBAS
Near Victoria, TX 77901
Michael
Job Details: 12/03/2021
The right front burner wasnt coming proper, I move the cap around and it ignites, no normal, ordered top burner and rescheduled the customer .
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 12/03/2021
Customer complaint of Range igniters not shutting off. The service call will fall under a customer instruct. Customer has never had gas stove before and its unfamiliar with operations. Theres nothing actually wrong with customers unit he was just unfamiliar with operations and needing to turn the knob past the initial igniting point to keep the spark from happening over and over again. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78414
John L.
Job Details: 12/03/2021
Ran diagnostics mode, no codes pulled from unit. Allowed unit to run through test cycle, unit not maintaining heat of water during wash. Possible issue with control.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Victoria, TX 77905
Michael
Job Details: 12/03/2021
Clothes are coming out wrinkled and not drying on certain settings. F2E1 stuck key error code, cleared error code, tested the UI, no stuck keys. I went ahead and changed out the control, getting good power to the appliance, good air, tested on different settings, heating and working normal
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77905
Michael
Job Details: 12/03/2021
Leaving white residue on clothes and doesnt seem to wash them properly. No error codes, the customer has already done what is recommended for the correction in service pointer. Installed kit control/console, calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Goliad, TX 77963
Michael
Job Details: 12/03/2021
The customer said the display was blinking with an error code F1E0. The breaker was off, turned it on, the display came on with no error code, I went into diagnostics, F1E0 error, cleared error code and started the oven to preheat, the error code F1E0 came up and shut off the oven, control failure, ordered part, no ETA, please reschedule the customer when the part comes in, I also adjusted all the top burners.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Sandia, TX 78383
Adam
Job Details: 12/02/2021
After speaking with tech line to determine if both collar and gasket come as one and he did confirm that the parts should come preassembled and all you should do is snap the new gasket into place. Order gasket to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Kingsville, TX 78363
Adam
Job Details: 12/02/2021
Customer complaint of front right burner constantly turning off and on. I did explain to customer this is how the new units to operate considered normal function. I did notice however though that infinity switch looked burnt on a couple of the pins. Replaced switch tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78418
John L.
Job Details: 12/02/2021
Inspected unit, found agitator loose. This was causing noise, tightened bolt. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Alice, TX 78332
Adam
Job Details: 12/02/2021
Customer complaint of unit constantly draining. Inspection unit shows error code for long drain. Replace control board and drain pump to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 12/02/2021
Inspected unit, mullion damaged and will need to be replaced to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB35X24HZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 12/02/2021
Unable to install new door as new door arrived with damage, showed damage to customer and will need to order new door to resolve issue. Took photos of damage on new door.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Freer, TX 78357
Adam
Job Details: 12/02/2021
Customer complaint of unit not drying. Inspection of unit shows poor airflow as well as bad voltage. Checked customers breaker and it appears that whoever wired the unit or the plug for the unit wired it directly into a 50 amp breaker that was not tripped but was not seated all the way down in the breaker box. Turn off breaker seated breaker correctly reapplied power tested unit issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Falfurrias, TX 78355
Adam
Job Details: 12/02/2021
aigservice@whirlpool.com requesting pictures of appliances. Contacted AIG because we had previously been to this location for the same appliances but in previous visit and work history states technician called to document what type of condition the products are being taken care of or housed in and have an SR number from that date. For some reason we were re-dispatched to the same location instead of going to customer home I contacted AIG to cover the same information as the previous visit. They are requesting photos be sent but she did confirm that because products are being kept in the garage that warranty would not cover because its stipulates product need to be in the home to avoid these situations new sr#7732164130. AIG also stated we will not have to return to the home and she will be filing both washer and dryer under this SR number. Issue resolved. Email with attached photos has been sent
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Kingsville, TX 78363
Adam
Job Details: 12/02/2021
Customer complaint of front righ.t burner not lighting. Inspection of unit shows burner is getting gas but igniter not sparking. Further inspection shows tip of sparker is almost flat to the surface almost burnt. Replace spark module and igniter to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2021
Model Number: WDF540PADM3 Serial Number: FA1953429 DOP: 25 June 2021. Our customers door is not closing correctly. He showed me a part he found on the ground in front of the dishwasher. It is a split friction pad. This will need to be replaced so the door opens and closes as designed. Parts ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78259
Drew
Job Details: 12/02/2021
Replaced control. Unit began functioning immediately, no further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78238
Sebastian
Job Details: 12/02/2021
Found that the harness is burnt up ordering harness in control just in case will replace harness first control most likely Not needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Jay
Job Details: 12/02/2021
Customer complained of clothes not being clean enough. Put unit into diagnostic mode, no fault codes, ran test and completed successfully. Unit testing ok. Recommend to customer to not overload washer. Unit is IN warranty. Attached picture of customers receipt.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EWH05
Near Floresville, TX 78114
Daniel
Job Details: 12/02/2021
Returned to replace user interface and control. Replaced both parts and when plugged in noticed the appliance was not powering on. Checked the outlet and it was not giving out any voltage. Checked the breaker and noticed that the oven breaker was loose and did not click on or off and was sensitive to movement to the touch. Customer called electrician and I spoke to electrician and he agrees it sounds like the breaker is bad. Customer will test unit when electrician fixes breaker and if any other issues happen to occur will contact us back.