Near San Antonio, TX 78212
Jesus C.
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Complaint is dishwasher not cleaning dishes. Tested unit. No water to tub during testing. Found water supply line turned off. Turned on water. Good water to tub. Good water circulation through motor. Good drain. Good heat. Unit is working properly. Issue caused by water supply. Collected service fee. Job complete.
Near San Antonio, TX 78252
Justin
Job Details: 04/03/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Calling techline to assist, changed out control and interlocks no change, David is assisting. 7727509501 need to order another cam housing for interlocks ; ordrng 1 W11244494 (interlock)"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/03/2020
DISHWASHER SAMSUNG DW80M2020US Last trip found faulty door seal. Replaced door seal to resolve the issue. Unit testing good now with no leaks. No further issues at this point.
Near Alamo Heights, TX 78209
Steven G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found unit low on freon, added dye drier vacuumed and charged unit will be back next week to look for leak ; ordrng 1 W10487115 (condenser) and 1 W10570565 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78228
Steven G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL MTB2156GEW "Checked refrigerator deiced freezer coil found evaporator fan not working, and Evaporator icing up not sealed system problem ; ordrng 1 61005935 (motor,evap fan)"
Near Schertz, TX 78154
S. L.
Job Details: 04/03/2020
DRYER WHIRLPOOL WED8500DC3 "Removed console replaced with new, installed level feet and terminal screws and nuts tested all operations normal."
Near San Antonio, TX 78260
Jim G.
Job Details: 04/03/2020
WASHER MAYTAG MVWB955FW1 This issue was not present on the previous visit. The gearcase is faulty and the basket is warped. This is causing the unit not to spin properly and jerk around causing OB errors. Ordering both parts to repair. ; ordrng 1 W10743267 (basket) and 1 W11393684 (GEARCASE)
Near Shavano Park, TX 78230
Steven G.
Job Details: 04/03/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator unit is working properly at this time, temps are normal, customer to watch and call if any problems"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Steamed unit. Clear drain pan. No need to replaced covers or pan. Replaced fan assembly which includes the rc thermistor and bimetal sensor. Verified properly sealed system valve function. Test 4 in service tests.
Near San Antonio, TX 78239
Steven G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL GD25BFCHT00 "Checked refrigerator found found broken wires at door hinge, fixed wires now ice and water are working"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/03/2020
WASHER MAYTAG MVWC465HW2 Issue stated: physical damage. Replaced cabinet. Unit clear for resale.
Near Cibolo, TX 78108
S. L.
Job Details: 04/03/2020
WASHER MAYTAG MVWB865GW0 Removed top and basket replaced clutch and gear case calibrated ran test cycle all operations normal. Did not use valve or lid lock.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/03/2020
FREEZER MAYTAG MQF1656TEW02 "Unit not cooling. Found primary cause to be faulty thermostat. Then found fan motor not coming on. Ordering thermostat, EVAP fan motor, and defrost timer to resolve the issues. Thermostat showing as out of stock. ; ordrng 1 WP3-81329 (timer-def) and 1 WPW10236142 (motor-evap) and 1 WPW10474749 (thermostat)"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer section developing frost. Found gasket not compressed all the way on upper left side. Pressed gasket back down into place and compressed gasket all around to work into place. Advised customer to allow the gasket to settle for a week or two and to call back if still having further issues.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Determined issue was due to a faulty slide adapter harness. ; ordrng 1 W11170612 (harns-wire)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/03/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced control and console. Preheated oven to 350 degrees and let it sit for 5 minutes. Unit is operating normally. Tested to complete. Unit is good to go.
Near Pipe Creek, TX 78063
Justin
Job Details: 04/03/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 "Found unit to have a bad diode, replaced and tested for completion."
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/03/2020
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Replaced grid cutter. Issue replaced.
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/03/2020
RANGE WHIRLPOOL WFE510S0HS1 Active door hinge is broken. Will need to replace hinge. ; ordrng 1 W10299224 (hinge-door)
Near San Antonio, TX 78202
Jesus C.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Complaint is no cool In Fresh food. Freezer semi freezing and moisture buildup. Found door gasket on freezer door is torn and leaking air into unit. Airflow into fresh food section is blocked. Gasket is sealed onto door and liner. Removing gasket will cause liner to warp. Will need to replace door that comes with new gasket. ; ordrng 1 LW11041497 (dor-fip)
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW2 Determined motor is out. Customer declined due to cost.
Near New Braunfels, TX 78133
Jim G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL ABB2224BRM01 Replaced control and programmed it. Issue resolved.
Near Cibolo, TX 78108
Steven G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WFW6620HC0 "Checked washer found no power to unit, found customer has a bad wall outlet, checked washer everything is working normal"
Near Bandera, TX 78003
Justin
Job Details: 04/03/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Spoke with customer about moving appointment to next week, she said the unit has been working all week so it was ok to move the date. ; schdld next appmnt for 4/9 THU !"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WET4024HW0 "Issue stated: washer doesn’t start. Found dryer runs fine. Washer control power button was out of place, repositioned board. Unit good."
Near San Antonio, TX 78251
Christian G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making high pitched noise when stopping. Unable to recreate issue in diagnostic cycle. Put towels in and set unit to drain and spin. No noise. Ran unit with wet clothes and at end of cycle unit made the high pitched noise. Previously replaced splutch and gearcase. Ordering motor, suspension and gearcase once more to resolve issue.; ordrng 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11283592 (motor-drve)"
Near Lakehills, TX 78063
Justin
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced rail mullion, control board, and led light module. Tested to complete."
Near Rio Medina, TX 78066
Justin
Job Details: 04/03/2020
DISHWASHER MAYTAG MDB8959SBS "Found pump and motor bad on unit, replaced and tested to complete."
Near Cibolo, TX 78108
Steven G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW7300DW0 Checked washer found noisy in agitation and spin customer will need a new gear case customer to buy new washer.
Near Schertz, TX 78108
Steven G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Checked refrigerator found freezer light out not working, replaced light checked operation unit working normal again ; used 1 W10908166 (MODULE) from stock"
Near Schertz, TX 78154
S. L.
Job Details: 04/03/2020
RANGE WHIRLPOOL WGE555S0BS00 Installed switch and burner while installing switch found burn marks on right front and left rear switches. Checked for shorts in wire and damage no damfe or shorts ordered other 3 switches to correct issue rescheduling Tuesday ; ordrng 1 WP7403P238-60 (switch-inf RIGHT REAR) and 1 WP7403P239-60 (switch RIGHT FRONT) and 1 WPW10295048 (switch-inf)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Issue stated by customer: refrigerator wouldn’t cool. Unit had been increasing in temperature intermittently. Unit was blowing at 27 degrees when I had arrived. Tested multiple unit components. Evap fan and motor were running good, thermistor checked good. Voltage tested good from wall. Was putting unit back together and noticed freezer coils started dripping with condensation. Defrost coil got hot up to 380 degrees and was burning water that dripped onto it. Informed customer it was eva. Customer said he’d call if they were to move forward with purchase."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/03/2020
RANGE WHIRLPOOL WFG550S0HZ Customer complaint is that the front left burner will not light without lighting the other burners. Found orifice was clogged. Cleaned out orifice and unit is working as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/03/2020
REFRIGERATOR KITCHEN AID KBSD602ESS00 "ESTIMATE ONLY! Unit leaking underneath left side. Found leak to be coming from inside the waterline/ wire harness bundle that is connected to the door. In order to repair issue unit will need freezer door assembly. Quoted 1313.18 for P&L plus tax, customer wants to think about it. Collected Sc. ; rqstng P&A on 1 W10800792 (dor-fip us)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/03/2020
RANGE WHIRLPOOL WFE515S0ES2 Unit oven not working. Verified unit has proper voltage going to it. Ohmed out the elements both testing good. Finding issue to be control not sending voltage to elements. Ordering control to resolve the issue. ; ordrng 1 W11122543 (cntrl-elec)
Near Victoria, TX 77901
Michael
Job Details: 04/03/2020
WASHER MAYTAG MVWC465HW2 "F0E5 error code, cleared error code, calibrated and tested spin cycle on manual test, no banging, the appliance steady, ran an automatic test, completed with no issues or error codes. I had the customer put in 2 small blankets filled with water, ran a drain and spin cycle, the appliance completed with no issues, it’s spinning normal, no further issues"
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/03/2020
RANGE WHIRLPOOL WFE320M0ES2 Unit oven not heating. Finding issue to be faulty control not sending voltage to the elements. Ordering control to resolve the issue ; ordrng 1 W11122560 (cntrl-elec)
Near Corpus Christi, TX 78413
Adam
Job Details: 04/03/2020
OVEN KITCHENAID KEBS207BSS00 Customer complaint of ovens not reaching correct temperatures. Calibrated oven for customer by a factor of 20 in the top and 10° in the bottom. Also showed customer step-by-step instructions on how to calibrate unit for themselves if they feel like adjusting temperatures. Issue resolved
Near San Antonio, TX 78249
Christian G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WET4024HW "Issue stated: washer doesn’t power on. Dryer works, washer non responsive. Found bad control, ordering control+capacitor.; ordrng 1 W11176560 (capacitor) and 1 W11189137 (cntrl-elec)"
Near Corpus Christi, TX 78418
John L.
Job Details: 04/03/2020
DRYER AMANA NED4655EW1 "Installed components, ran unit twice. No sounds of vibration, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/03/2020
OVEN KITCHENAID KOCE507ESS09 "Helped with install, issue resolved"
Near Rockport, TX 78382
John L.
Job Details: 04/03/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed all components to the door, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 04/03/2020
WASHER MAYTAG MVWB835DW4 "The customer installed a new wall outlet, installed parts ordered. When I went to calibrate, it wouldn’t. Tested the lid lock, it’s now not working properly. I had the part in my van as truck stock from job19082, part number W10810403. Installed part, the lid lock working properly, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Aransas Pass, TX 78336
Adam
Job Details: 04/03/2020
OVEN KITCHENAID KOCE507ESS09 Install components tested unit issue resolved
Near San Antonio, TX 78249
Christian G.
Job Details: 04/03/2020
WASHER WHIRLPOOL WET4024HW "Issue stated: error code, unknown error. Found unit displaying 6.6. Error. Not responding to any diagnostic tests. Voltage tests good from wall. Ordering control and capacitor.; ordrng 1 W11176560 (capacitor) and 1 W11189137 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 04/03/2020
RANGE AMANA ACR4303MFB3 Installed component tested unit issue resolved
Near Shavano Park, TX 78231
Christian G.
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDTE234GBL0 Issue stated by customer: door hinge had made loud bang. Door would not close afterwards. Found hinge spring had slipped and dis located RT side door. Ordering hinge parts to resolve issue.; rqstng P&A on 2 8194001 (BALANCE)s and 2 WP8270020 (door spring)s and 1 WP8534854 (door hinge) and 1 WP8534854 (door hinge R) and 1 WPW10292152 (parts-misc) and 1 WPW10503548 (retainer)
Near Corpus Christi, TX 78413
Adam
Job Details: 04/03/2020
OVEN KITCHENAID KEBS207BSS00 Customer complaint of ovens not reaching correct temperatures. Calibrated oven for customer by a factor of 20 in the top and 10° in the bottom. Also showed customer step-by-step instructions on how to calibrate unit for themselves if they feel like adjusting temperatures. Issue resolved
Near San Antonio, TX 78253
Richard G.
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer complaint is that the dishwasher stopped during the cycle and would have to be resumed. This has happened multiple times. Entered diagnostics and found no error codes. Ran automatic test and passed all steps. Started unit on normal cycle. Verified issue described by customer. Ordering control and latch.; ordrng 1 W11120155 (control-elect) and 1 WPW10653840 (door latch)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/03/2020
DRYER MAYTAG MEDX655DW1 "Installed belt, issue has been resolved."
Near Roanoke, VA 24019
Uriah B.
Job Details: 04/03/2020
DRYER AMANA NED4655EW1 Exhaust pipe reduces immediately to 2” pvc. Cx needs to have exhaust pipe changed to 4”
Near Roanoke, VA 24013
Uriah B.
Job Details: 04/03/2020
WASHER ROPER RTW4516FW2 "Checked all wire harness connections. Checked agitate, spin, valve, shifter. Reset, recalibrated and checked all operations. Used tie to secure drain.; used 1 WP8567668 (TIE) from stock"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Unit not making ice and ice build up underneath ice bin. Found issues to be faulty ice maker and air leak in ice door. Quoted 317.51 for P&L (90 labor) customer wants to proceed with repair. Ordering ice maker and ice door to resolve. Reference 70201 for Sc payment. ; ordrng 1 2198597 (icemaker assy) and 1 WP2180353 (door-chute)
Near Runge, TX 78151
Michael
Job Details: 04/03/2020
MICROWAVE WHIRLPOOL WMH54521HS2 "No power to light to the lamp holder, wires are in good condition. Ordered control and bulb, rescheduled customer; ordrng 1 8206232A (lamp 40 watt) and 1 W11182110 (cntrl-elec)"
Near Kenedy, TX 78119
Michael
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW2 "The appliance would shut off when it would go into spin. Error code F7E1, cleared error code and put into diagnostics, it shut down and unlock before the spin cycle completed or the basket come to a stop, everything is working normal on manual test, Including tachometer, went ahead and changed out the actuator from truck stock, still doing the same thing. Called and spoke with Bruce at whirlpool tech line, got disconnected, called back and spoke with Kathy SR 7727510429 at whirlpool tech line and explained all I’d done, she had me run an automatic test, the appliance shut down and unlocked before the spin cycle completed, said there could be something mechanically wrong with gearcase due to clothing caught up in the pulley and cam assembly, it’s not recognizing the basket is still spinning.; ordrng 1 W11035751 (gearcase)"
Near Victoria, TX 77904
Michael
Job Details: 04/03/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "The appliance isn’t cooling, removed cover from the back to make sure the compressor was running, it started and stayed running condenser fan also working. tried diagnostics, wasn’t able to navigate it. Called and spoke with Kathy at whirlpool tech line, SR 7727515164 she had me plug the appliance into a kilowatt meter and then went to test 38 the compressor turned on, checked watts and it was at 80 watts, she said it was a sealed system issue, leak in the system, said it should be at 150 watts to operator properly, went ahead and compressor just in case.; ordrng 1 W11025999 (compressor)"
Near Goliad, TX 77963
Michael
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Called and spoke with the customer, customer wasn’t home, rescheduled customer for the next day. ; schdld next appmnt for 4/3 FRI !"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Needs light lens modules. Needs approval.; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near Little Rock, AR 72223
Colton B.
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Issue was a leakIng dish washer. Replaced gasket and lower seal, unit tested good. No observed leaks in diagnostics cycle."
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 04/03/2020
DRYER MAYTAG MEDX655DW0 Need switch relay.; ordrng 1 WPW10563095 (relay-pts) and 1 WPW10565871 (knob)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/03/2020
WASHER MAYTAG MVWB855DC3 F5e2F5e3F0e3Found dent in cabinet. The lid is not locking properly because of a deformity in the top. ; ordrng 1 W10677266 (cabinet) and 1 W10817363 (top)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/03/2020
DRYER ROPER RED4516FW0 Rear drum gasket is bad and the drum has worn through the rear bulkhead because of it. ; ordrng 1 W10899578 (drum) and 1 W11178667 (bulkhead)
Near Mayflower, AR 72106
Doug M.
Job Details: 04/03/2020
LAUNDRY WHIRLPOOL MVWX655DW0 "Inspected shaking found wash basket loose due to damaged gearcase,diagnosed to need gearcase W11035751,hub W10528947 ,washplate W10902814,customer does not want to move forward with repair"
Near Little Rock, AR 72207
Colton B.
Job Details: 04/03/2020
LAUNDRY WHIRLPOOL WFW3090JW Unit complaint is that the handle snapped off of the dispenser. Ordering new dispenser handle to resolve issue. ; ordrng 1 W11170566 (HANDLE)
Near Jacksonville, AR 72076
Colton B.
Job Details: 04/03/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is that ice maker is not producing ice. Replaced icemaker, valve, and heater. Unit tested good."
Near Cabot, AR 72023
Doug M.
Job Details: 04/03/2020
DRYER WHIRLPOOL WED8500DC4 "Inspected unit for not drying properly, performed service diagnostics found f2e1 error code stuck key,f4e4 error code control not reading proper voltage,tested incoming voltage checked ok,performed normal run cycle unit not getting hot,found shorted heat element,diagnosed to need fascia,main control,and heat element ; ordrng 1 3387747 (element) and 1 W11158453 (cntrl-elec) and 1 W11158455 (panel-cntl)"
Near San Antonio, TX 78222
Jesus C.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new wash rack and stoppers. No further issues n tested to complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/02/2020
DRYER MAYTAG MGDB955FW0 Installed new blower wheel. No noise during testing. Good heat at exhaust. Unit is working properly. Job complete.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/02/2020
WASHER MAYTAG MVWB725BW0 Called techline spoke to Sterling. The conversation centered around the design of the unit and where to look for corrosion. Customer doesn’t not wish to proceed with full tub repair. Collected service call.
Near San Antonio, TX 78211
Steven G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Checked refrigerator found leak at Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/02/2020
DISHWASHER MAYTAG MDBH979SAM0 Replaced door seal. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF550SAHS Upon arrival determined that the water line was linked how the water inlet valve could not allow water to enter the unit. After straightening the line the the unit was able to allow water into the unit and function properly thereafter.
Near San Antonio, TX 78231
Richard G.
Job Details: 04/02/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Replaced control and recirculating pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced burner head and cap. Issue resolved.
Near San Antonio, TX 78250
Justin
Job Details: 04/02/2020
WASHER MAYTAG MVWX655DW1 Found control fault and pressure sensor fault on unit. Replaced control and housing for unit. Calibrated and ran through diagnostics. All test passed. Went over survey with customer.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE530C0ES0 Installed new passive hinge. Active hinge will also need to be replaced. Ordering new hinge. ; ordrng 1 WPW10299224 (hinge-door)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/02/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Found ice obstructing the icemaker filter. Removed the tube and removed the ice blockage to resolve issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Water leaking at connector in back from water supply to water inlet line. Ordering new inlet line and dust cover for unit. ; ordrng 1 W11162040 (tube-water) and 1 W11418239
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed new valve, housing, and evap fan. Good airflow to fresh food. No water from dispenser. Will need to replace dual valve. ; rqstng P&A on 1 WPW10341320 (valve-inlt)"
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led module not lighting. Will need to replace module and control. ; ordrng 1 W11205083 (module) and 1 W11224256 (cntrl-elec)
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/02/2020
WASHER WHIRLPOOL WFW87HEDW0 Tested washer. Drain pump running constantly. Door not unlocking. Manually unlocked door. Drain pump still running. Removed pressure hose. Still draining. Good voltage from control. Will need to replace pressure switch. Collected service fee. Will order new switch. ; ordrng 1 WPW10448876 (switch-wl)
Near San Antonio, TX 78253
Justin
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced damaged control board and gas lamp. Unit is working as designed.
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL MTB2156GEW Complaint is no cool in fresh food. Slight cooling in freezer. Pulled evap cover. Found ice buildup on top right of evap. Issue is sealed system related. Reschedule for sealed system tech. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/02/2020
WASHER MAYTAG MHW5630HC0 Customer complaint is that the unit is getting stuck on spin and is leaking at the bottom. Entered diagnostics and found no error codes. Ran automatic test and all steps passed.ran unit through rinse and spin. Unit would not come out of spin. Ordering controls. Found leak to be coming from the pump.; ordrng 1 W11316609 (pump-water) and 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Touch panel is not responding to touch, unplugged and reset to see if it starts working. Unit came back up and started working. Doing a master reset on unit. Running unit through tests to ensure it works. Unit froze up again, will need to order display console and control board for unit. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Unit is still making loud noise, will need to order transformer. ; ordrng 1 W11371266 (TRANSFORMER )"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint is that the unit is freezing items in the back of the refrigerator and in the drawers. Also if anything is wet, it will freeze. Checked refrigerator compartment and found no items frozen and no ice buildup. Found some ice building up on the evaporator. Ordering thermistor.; ordrng 1 W10316760 (thermistor)"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/02/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "Unit not draining, found issue to be clogged drain line. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Recommended to customer to run a clean cycle on the unit."
Near San Antonio, TX 78260
Jim G.
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTM354DSS4 Replaced adjuster. It should have replaced initially. Issue fully resolved.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
WASHER WHIRLPOOL MVWC565FW2 Issue stated. Washer didn’t finish cycle and washer kept running. Found sheets in washer had soap stuck in them. Drained unit. Found no error codes. Ran unit through cycle verification test in diagnostic cycle. Unit passed. Recalibrated unit. Ran unit through rinse and spin cycle. Unit ran with no issues. Asked customer to try another cycle and let us know how things go. Unit tests good at this time. Informed customer of survey.
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Unit is not igniting, will need ignitor. Bake and broil not working, stove top works. Pull unit out carefully with maintenance watching and it peeled some of the tile up, James said he has tile and it happens often here. Maintenance signed damage waiver. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Near San Antonio, TX 78251
Christian G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found unit blowing out warm air previously due to iced over coils. Replaced evap motor/harness and grill that had cracked due to ice coverage. Unit intermittently would blow cool air for 2-3 weeks and then get warm again as explained by customer. Awaiting door to complete job.; eml tckt failed
Near San Antonio, TX 78254
Christian G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Issue stated: OVEN WORKS, DISPLAY DOESN’T TURN ON. Previously replaced control. Ordered wrong part. Ordering switch-memb. Rescheduling panel overlay.; ordrng 1 W10840425 (swtch-memb)"
Near San Antonio, TX 78253
Justin
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced faulty ice maker and tested steps 44 and 45 in diagnostics. All test passed. Went over survey with customer.
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Found a frozen evaporator in the refrigerator section. Ordering the evaporator fan motor and wiring harness along with the user interface to resolve issues.; ordrng 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/02/2020
WASHER WHIRLPOOL WTW4616FW2 Customer complaint is agitator is sucking clothes underneath it causing tangles.I contacted techline and spoke to Ed ST# 7727502757 who informed me at the there is too much ; ordrng 1 WP3951744 (agitator)
Near San Antonio, TX 78230
Richard G.
Job Details: 04/02/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 "Customer complaint is that while using the cooktop there were loud pops and smoke coming from under the knobs. Found one of the harness wires was shorted against the frame holding the infinite switches. Wiring harness needs to be replaced again. Rescheduling infinite switches to replace when harness arrives. Also ordering additional infinite switches, burners, and switch cover.; ordrng 1 W10843843 (switch-inf) and 1 W10911303 (switch-inf) and 1 W11111805 (harns-wire) and 1 W11302595 (covr-swtch) and 1 WP8273993 (elmnt-surf) and 2 WP8273994 (elmnt-surf)s and 1 WPW10275049 (elmnt-surf)"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/02/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave doesn’t come on. Called techline to be sure of diagnosis, spoke with Cathy, explained the situation and she stated to replace console since there wasn’t a start button on display to start micro. Also suggested to check the fuse on the filter board. Ordering console per techline ; ordrng 1 W11297728 (console)"
Near Bulverde, TX 78163
Jim G.
Job Details: 04/02/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Verified issue was due to a faulty evaporator fan. Fan is not responding and is damaged. SR# 7727503422; ordrng 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan)
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/02/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit not heating. Found issue to be electrical on the home side. L1-g 120 volts, L2-g 13 volts. L1-L2 68 volts. Advised they need an electrician to resolve the electrical issue on the home side. No further issues at this point."