We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Converse, TX 78109
Chris S.
Job Details: 07/28/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78244
Zachary
Job Details: 07/28/2021
"Checked washer found faulty actuator on washer. Was not popped off at this moment. Customer said it works sometimes and doesnt. Must have popped itself back on. Replaced valve since there were issues last time. Cold water does not have good water but customer is already aware and seeking to get issue fixed. Hot water was good. Flushed both lines before installing new valve. Actuator is already on order, customer will need to be scheduled when it is available.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not draining. Found wiring to drain pump broken. Repaired wiring. Unit now draining. No further issues. Tested to complete.
We serviced a
KENMORE DRYER
Model n/a
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked kenmore dryer and it seemed to be operating as designed. Good heat, no air restrictions and timer counted down. Customer was unsure that element was working. I ensured it was. Went ahead and tested resistance on all functional parts including element and made sure no air restriction at blower wheel. Customer had actually cleared vent hose prior to visit and had essentially fixed it himself. He is doing proper maintenance to dryer. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked refrigerator, complaint is left door is sagging and mullion barely grooves but is functioning. Attempted to adjust feet in various different ways but was unable to get door to raise without refrigerator becoming off balance. Took pictures for a baseline, customer is worried it will continue to sag more and more over time which will then make it a functional issue. For now, refrigerator is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/28/2021
Replaced timer on unit and tested customer still needs to have the venting addressed timer was still obviously failing at the time as it was clicking and not doing anything in the motor was very hot unit is now good to go
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS
Near San Antonio, TX 78230
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it takes a long time to finish a load or it wouldnt stop its load longest time they were able to discern was about five hours. Before they turned it off. It has passed the calibration mode and ran through its normal cycle right now the unit is set on a normal cycle with no other variables put on. If unit is still on after three hours this determines that the unit is possibly in a calibration mode if this is the case I will instruct the customer what to do at 7 PM. Only issue that I could see it being is the control board which the customer is not interested in repla
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Left vm of rescheduling and left office number incase the schedule date doesnt work for customer. ; schdld next appmnt for 8/9 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer agreed to have appointment rescheduled but asked to be on urgency list. Sent to AE. Scheduled for soonest availability ; schdld next appmnt for 8/11 WED AM
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer ok with rescheduling. Scheduled for soonest availability. ; schdld next appmnt for 8/11 WED !
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Boerne, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise of this. Customer didnt answer. Left message stating had to reschedule appointment due to being out sick. Left office number. ; schdld next appmnt for 8/10 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not powering on. Good power from outlet. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/28/2021
Front right burner not working. Good power. Needs front right burner. ; ordrng 1 W11047722 (Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
"Issue is poor cooling in refrigerator section. Heavy frosting found on left hand side of evaporator. Called techline (SR: 7730985276) who said it sounded like an air leak. Ordering new evaporator cover, drain pan repair kit and fan with thermistor. Will call customer when parts arrive. ; ordrng 1 W11457241 (Drip pan) and 1 W11188493 (Evaporator cover) and 1 W11087438 (Fan w/ thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Issue was unresponsive UI and concern about velocity of ice coming out of dispenser. Replaced UI for responsiveness. Changing ice bin with auger didnt really affect the velocity of ice coming out. Told customer last time that it couldnt really be adjusted but Id try the ice bin just in case. Nothing we can do about how fast ice comes out.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Replaced bin thermistor and recirculating pump per last techs diagnostics. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Installed new washers and door was no longer hitting liner and shutting flush.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Issue was a frosted evaporator. Unit needs new thermistor. Ordering and returning on the 12th. ; schdld next appmnt for 8/12 THU !
We serviced a
KITCHENAID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 07/28/2021
"Issue was no power to oven and bad door switch. Ordering new interlock to resolve that issue, installed new fuse so that customer could use it in the mean time. ordrng 1 WP8206419 (Interlock), used 1 W10138793 (Fuse) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 07/28/2021
"Customer having issue with range after power outage. Called techline (SR: 7731359426) who walked me through some steps. Everything is checking good, probably just a glitch from the power flicker. Unit testing good at this moment. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 07/28/2021
Replace the icemaker assembly as it was malfunctioning after changing out the icemaker was able to run harvest fill the icemaker in the thermistor is testing good on the diagnostics test freezer temperature is good all other functions of the unit seem to be working just fine
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/28/2021
Unit has a bad Blower it is cracked and hitting the housing . ; ordrng 1 W11327190 (59.28)
We serviced a
WHIRLPOOL WASHER
Model NTW4651BQ0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers unit was off-balance pulled out unit made adjustment to feet customer also had me remove dryer as they plan to get a new one added small labor fee as all I had to do was adjust the heat and remove the dryer unit is testing good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78228
Sebastian
Job Details: 07/28/2021
Replaced timer and thermal fuse unit good to go . Unit is clocking down observed in testing
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it still makes an odd noise for them and now the control will not let you do anything whatsoever I keep saying cycle knob two available mode order in control and acu Parts on back order informed customer that they might need to call Maytag to get parts expedited; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11478526 (Panel ui)
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/28/2021
"17 (Chris) assisted in removing dryer from on top of washer. Removed top panel and entire front panel with door. Checked drain pump catch and found a mask, some change and a little kid toy restricting pump from draining properly. Put washer back together. Ran test 12 again and pump is now working properly. No other issues or error codes found. Washer is working as designed. Showed customer what was clogged and educated to prevent issues in the future. We put dryer back on and reinstalled. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Odem, TX 78370
John L.
Job Details: 07/28/2021
"Install components, re-calibrate it after installation. unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/28/2021
"Installed new control, ran a diagnostics test, completed with no issues or error codes."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beeville, TX 78102
Jim
Job Details: 07/28/2021
Customer states that washer is not spinning properly. Check shifter for known issue. Shifter is not connected to splutch. Replace shifter.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/28/2021
"I was unable to remove the wash plate to make the repair. Ordered parts to resolve the issue; ordrng 1 W11454734 (Gearcase) and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10721967 (Cam), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ingleside, TX 78362
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator in fridge compartment has frozen over. Defrosted evaporator replaced evaporator fan motor placed all components in its proper placement and made sure the drain line was open and draining properly. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Called TechLine, spoke to Austin. Through voltage checks, determine that UI is bad (SR7731366823). Pre-ordered part was wrong color, reorder . Please reschedule when parts arrive.; ordrng 1 W11325569 (Control Assembly,)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Aransas Pass, TX 78336
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator fan functioning. Tested other components, all tested fine. Checked temperatures in freezer, Temperature readings are good. Replace jazz Board and reprogrammed, issue resolved."
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/28/2021
"Installed pump, verified unit to now function. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Check operation of washer. Spinning as if hub is stripped out. Replace hub, order ASAP, and contact customer when parts arrive. If on Friday, schedule for Saturday work.;"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
Install new hinges and test door for closure. No problem found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
"Customer states that dishwasher started beeping, would not change cycles, and would not work. She tried steps in operators manual, with no success. Left dishwasher unplugged for two days, plugged back in, and it started working. Attempted going into troubleshooting mode, but unsuccessful. Call TechLine, speak to Joel. Helps get me into troubleshooting mode. Error code 84 (float switch open). Check for leak in bottom of unit. (SR7731358334). No leaks at all. Conclude that switch went off due to possible creepy-crawly shorting it out. Ran complete cycle while doing other job (23990). No water anywhere. No parts used, no fault found."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/28/2021
"Installed board and display, unit powers on and is working. No codes. Issue resolved"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 07/27/2021
Verified a faulty fuse Replaced fuse. Issue resolved. According to staff the number listed as office manger was. It correct. I spoke to office manger in person to get authorization. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Found that unit has been on for over a week customer says about 12 days or so with no cooling whatsoever compressor is on and kicks on plugged in and unplug like it should fans are working unit is producing no cooling whatsoever unit is actually hot and the inside compressor has got to be done after running that long with either a seized up component in the compressor or a leak ordering compressor putting in for sealed system tech; ordrng 1 W10832994 (Compressor)
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Replaced switch and tested unit unit testing good showed customer evidence of burn mark on old switch all burners are working as they should
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 07/27/2021
Found that when filling the water is bouncing off the back of the tub and back out to appears to be a sitting to low suspension must be changed in unit must be leveled outordrng 1 W10780046 (Suspension)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Sebastian
Job Details: 07/27/2021
Replaced all parts on and tested unit good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water was building up in front of the ice maker. Tested and found o ring clamp was not tightning enough on drain line from resavoir to pump. Straightened out o ring clamp and put back on line and tested with no further issues
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ui control and microwave control. Replaced both to resolve the issue. Tested unit multiple times. Unit is testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Boerne, TX 78006
Colton B.
Job Details: 07/27/2021
Issue was a frozen ice room. Fixed issue using the ice maker repair kit. Unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Colton B.
Job Details: 07/27/2021
"Issue was that the unit was not washing. Replaced the sump assembly to resolve issue, unit tested good. "
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 07/27/2021
Complaint of griddle not heating. Found that the infinite switch causing intermittent heating. Replaced infinite switch to resolve the issue. Unit now performing as designed. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KEBS208SSS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
"Primary issue of unit making chirping noise intermittently, and secondary issue of upper broil element warping. Listened to video and tested unit to find issue to be upper cooling fan. Customer wishes to proceed with repair. Pushed job through for part availability. Advised customer of potential of not getting parts in in time. Ordering blower fan and broil element (element already on order) ordrng 1 WP8303972 (blower)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Unit tub got stuck leaning back. Found that the tub ring got stuck behind the metal backing. Appears to have happened due to suspension supports not being secured properly. Tub ring became damaged due to this. Made unit functional by securing the suspension supports to correct position. Ordering tub ring due to damage caused by malfunction. Tub ring oos. Marking suspension as reschedule just incase. Advised customer to stop using unit if issue happens again before repair completed. ; ordrng 1 W10849477 (ring-tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Customer stated unit freezing things like eggs in refrigerator compartment. Ran unit through diagnostics testing to find the damper is acting up and also found fresh food thermistor is showing as OP which is indicating that the thermistor is open and not reading proper temps. Ordering control harness and damper to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10224292 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C7XYY00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ice door seal. Replaced ice door to resolve the issue. Unit testing good now.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/27/2021
Customer complaint is that the front right burner is still intermittently lighting. Will need burner head that is on order.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HBS02
Near Natalia, TX 78059
Jesus C.
Job Details: 07/27/2021
Water leaking down into dispenser tray. Small air leak causing ice to melt. Will need to replace. Ice door. ; ordrng 1 W10606117 (Ice door)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Found that the heater is broken on the unit the collars have been popped off on the inside ordering heater assembly; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Replaced tub verified no leaks and everything is working as it should put unit in test mode good to go
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/27/2021
"Checked washer found error codes F0E2 over suds, F0E1 load in drum during clean cycle, F9E1 long drain, F8E1 valve failure. Complaint is clothes still damp at end of cycle. More than likely debris is clogging drain. Unable to verify since this is a double stack with dryer on top, see picture. Cleared error codes and ran 12 diagnostic cycle. Drain pump and functions seem to be working properly. Sounds like we have debris in drain pump or grommet coming from tub causing long drain. Rescheduling parts since there is a valve error. Will be able to test valve when we return. Customer must have receipt upon return so we can work on washer. Customer wants as soon as possible. Messaging AE about 2 man job and requesting PL2. See pictures.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/27/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ingleside, TX 78362
John L.
Job Details: 07/27/2021
"Installed new compressor, vacuumed and charged unit to proper levels. Unit is cooling and issue has been resolved."
We serviced a
KITCHENAID OVEN
Model KODE307ESS02
Near Corpus Christi, TX 78413
Jim
Job Details: 07/27/2021
"Customer states that condensation got into UI and it stopped working properly. Once dry, it worked fine. Immediately called TechLine,spoke to Leon (SR7731353881). Leon said to advise customer to use lids to limit steam inside oven. No other fix proposed. There is no specific fix for this problem."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
Jim
Job Details: 07/27/2021
"Customer states that dryer is leaking water. Look around dryer to see if there is water around the unit. None found. Check dryer vent for curves in exhaust pipe. Explained to customer that she needs vent cleaned. No parts needed, no further work necessary."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rockport, TX 78382
Michael
Job Details: 07/27/2021
"Installed new hinge, the door is opening and closing properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ingleside, TX 78362
Michael
Job Details: 07/27/2021
"Installed latch, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is locked and working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Corpus Christi, TX 78413
John L.
Job Details: 07/27/2021
"Installed components ordered, tested after installation. Door closing fine, issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Jim
Job Details: 07/27/2021
"Customer states that washer is not spinning properly. Check faults, none found. Run in automatic mode. No faults found. Check shifter for known fault, but shifter good. Determine that customer error is problem. Instruct customer on proper way to load washer, and how to correct off balance load."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/27/2021
"Installed components, recalibrated after installation. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78408
Michael
Job Details: 07/27/2021
"The drum wasnt turning, removed the front panel and found the belt had fallen off due to the pulley breaking off the motor. Installed new motor and belt put appliance back together and turned it on, the appliance is heating and working normal"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/27/2021
"Inspected unit, F1E0 board failure. Cleared code, after a few seconds code returns. Replace board to resolve issue.; ordrng 1 W11204517 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78405
Michael
Job Details: 07/27/2021
"The gasket wasnt staying in place at the bottom of the freeway door. I put adhesive in the channel and pushed the gasket back in place, it is holding in place, advised the customer not to open the door for a few hours to allow it to bond. The appliance is sealing and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78415
Jim
Job Details: 07/27/2021
"Install strike. Connected unit to test. Check faults: F2E1 (stuck button), F0E7 ( load detected when running clean washer cycle). Remove faults and run diagnostics. Washer still not responding. Try running regular cycle. Washer said lid is not locking. Recommend replacing the lid lock assembly. Please reschedule when parts arrive.; rqstng P&A on 1 W11394572 (Lid lock assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 07/27/2021
"The agitator fell off per customer. Found the top piece of the cam and trust spacer were missing, therefore the bolt wasnt holding the top part of the agitator in place. Ordered the agitator assembly ; ordrng 1 WP3951744 (Agitator)"
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/27/2021
Tested unit. Light not working. Found relay on control not switching over. Will need new control. ; ordrng 1 W11342846 (Control) and 1 8206232A (LIGHT BULB)
We serviced a
SAMSUNG REFRIGERATOR
Model RS2555SL
Near Windcrest, TX 78239
Chris S.
Job Details: 07/27/2021
Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78258
Jim G.
Job Details: 07/27/2021
"Verified gearcase as the culprit. Replaced gearcase, cam and seal was not needed but applied as a precaution. Issue resolved. ."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/27/2021
"Our. Us timer is experiencing a crackling sound that gets louder and louder during spin. I went into diagnostics and received error code F0E5 off balance load detected. I ran manual test mode on high spin and was able to replicate the sound. This unit will need a new gear case, cam and belt. Parts ordered. Part OOS.; ordrng 1 W11035747 (Gear case) and 1 W10721967 (Cam) and 1 W10808317 (Belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Helotes, TX 78023
Richard G.
Job Details: 07/27/2021
"Customer complaint is that the unit is not cleaning the dishes. Found pump and motor assembly not running, will need pump and motor assembly. Customer says Kitchenaid is supposed to cover the repair. Called trade care team and spoke with Delina, received authorization KXRE6XRDPL1; ordrng 1 W11416362 (Pump and motor assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/27/2021
Found that the feet were off-balance after making adjustment and watching load unit is working as it should customer instruct
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Sebastian
Job Details: 07/27/2021
Fce2. Error code present was not able to truly determine what that error code meant upon testing though I found out my motor sounded extremely bad making a clicking noise at the white box under the unit constantly replaced the motor and control as well being that there was prior issues with the control rack assembly on the top shelf is broken and drain pump sounds audibly too loud explain to customer that Im not entirely sure of the punch and sound that loud because if its an older pump it might be fine ordering pump; ordrng 2 W10546503 (Adjuster)s and 1 WPW10588164 (Housing L) and 1 WPW10588165 (Housing r) and 1 WPW10531320 (Pump)
We serviced a
JENNAIR RANGE
Model JDS9860AAB
Near San Antonio, TX 78217
Zachary
Job Details: 07/27/2021
"Replaced burner head and tested range front right burner. Good flame pattern is now present and no gas leaking out from the bottom of burner head. Range is now working as designed. "
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hollywood Park, TX 78232
Zachary
Job Details: 07/27/2021
"Checked washer, customer original complaint was it leaking. Valve was not threaded right and had been fixed. Customer complaint was about amount of water used during wash. Instructed proper soap use and about loading procedure/soap amount. Emailed both quick start guides, one being more detailed. Tested washer found no issues or error codes. Washer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/27/2021
Installed new actuator. No issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78232
Zachary
Job Details: 07/27/2021
"Checked washer, complaint is that signal is not working properly. Customer showed me and you could hear very faintly it operating but not changing when selecting different levels. Calibrated washer, no change. Replaced UI, calibrated and tested. Signal now working as designed. No other issues or error codes found. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Temperatures were as low as 33 F in the refrigerator. 44 F in deli. 0 F in freezer. Our customer wax having a problem with an intermittent sound. They played an audio tape that sounded like refrigerant moving through the system. I called DH to confirm. Our customer was also having occasional freezing in the deli section. We went over where the damper is a placement of dense items in the left deli drawer. I ran through diagnostics and found no errors. All loads associated with sound were run and the unit is fully functional. Customer install and instruct.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/27/2021
Our customer is having problems with the unit walking on some loads. I checked the shocks and they are sound. I checked the leveling and it was really good but slightly high in front and in the back sitting grout lines in the tile. I made slight adjustment in leveling and moved the unit off the grout lines. I ran service test mode and all loads functioned as design. Nor errors in diagnostics. This unit is functioning as designed. Customer Instruct and install.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Replaced reservoir and tubing. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Comfort, TX 78013
Colton B.
Job Details: 07/27/2021
Customer said was not spinning . Tested and found that basket was spinning and was able to open lid during spin. control was not sensing spin or running. Ordered new control and scheduled for follow up on 8/10; ordrng 1 W11162438 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near San Antonio, TX 78251
Jesus C.
Job Details: 07/27/2021
Tested unit. Unit not agitating properly. Found driveshaft leaked oil. Will need to replace tub assembly to correct issue. Customer does not want to continue repairs. . Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/27/2021
Got to customer house and they said everything was working fine problem ended up being bad breaker. But they wanted me to check it out still everything working as designed. If customer calls back please order control board and evaporator wire harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHB
Near Converse, TX 78109
Chris S.
Job Details: 07/27/2021
Customer stated that refrigerator wont work. No fans are on and no lights are on also compressor never kicked on. Ordering control board got good voltage. Ordering control board and wheel back wheel is messed up. Control board is psp item.; ordrng 1 WPW10475495 (roller-cab) and 1 W11190849 (contrl-box) and 1 WP2179826 (rivet)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Fasteners were missing. Used nameplate. Spray arm was slightly damaged. ; ordrng 2 WPW10503548 (Fasteners)s and 1 W11101428 (Spray Arm)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/27/2021
Ive verified a spotty and sometimes unresponsive console. Proved number for app support to ensure sw updates are complete at 866-333-4591. I completed factory reset as precaution. Joel SR# 7731352730.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78244
Chris S.
Job Details: 07/27/2021
Customer stated that no ice was coming thru dispenser. Found issue to be ice was stuck in blade and was causing it to get backed up. Unclogged ice bin tested unit everything working properly. Yes to survey.
We serviced a
JENN-AIR RANGE
Model SVE87600W
Near San Antonio, TX 78209
Chris S.
Job Details: 07/27/2021
Customer stated that oven was not getting to temperature. Found issue to be faulty bake element and temperature sensor. Ordering bake element. Customer wants to schedule appointment for the 17th because they will be on vacation.; ordrng 1 WP71001680 (element- b)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near San Antonio, TX 78251
Jesus C.
Job Details: 07/27/2021
Complaint is some cycles not drying properly. Tested unit. Good power. Good heater. Good airflow. Set the dryness level to increase drying times. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/27/2021
Installed new ice maker. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/27/2021
Tested unit. Bake element burnt. Caused control to short. Will need new control and element. ; ordrng 1 W11528352 (Control) and 1 W11182108 (Element)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water build in front of dishwasher. Customer called a plumber and said that leak was coming from dishwasher. Checked dishwater and all lines and found no signs of leaking. Found leak coming from pex line and issue is with water line and not the appliance. Dishwater has not ran for weeks and has had no water coming to it for some time as well and the water line is actively dripping.
We serviced a
JENNAIR RANGE
Model JED4536WB02
Near San Antonio, TX 78216
Zachary
Job Details: 07/27/2021
"Called customer ahead of time and originally were going to follow through with service. Told her I would quote labor when I arrive and see what the job would look like. Removed cooktop from cavity. Popped glass top open. This design has everything attached to base of cooktop. Called customer and decided to not follow through with service. "
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 07/27/2021
Replaced actuator tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/27/2021
"This unit does not show up in entitlements. But our customer has receipts from Home Depot. I replaced the control board, set clock and tested unit. I found that our customers outlet is off. You have to get the cord in an exact position for it to stay on. I used a extension cord and multiple other outlets to confirm. I pointed this out for electrician repair with our customer. I decided I would have to remove it from the cabinetry. I had our customer sign the disclaimer. However, I discovered some really bad installation points that have me concerned about actually getting it back in. Will need a helper for the job. Our customer might advocate with Home Depot. If they do not return it we will eventually need a new job ticket for the damage I noticed during my observations before attempting to uninstall. Pictures included.; O-emld tckt"