Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
DISHWASHER SAMSUNG DW80K5050US Issue is that dishwasher does not drain. Was able to get unit to drain manually. Drain pump checked good. No water from sink is coming back through the drain hose. Finding issue to be a faulty control and door switch. Ordering both and returning.; ordrng 1 DD81-01629A (DOOR SWITCH ) and 1 DD82-01337B (CONTROL)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "No cool refrigerator. No frost pattern on evaporator, compressor functional upon arrival. Unit will need a sealed system evaluation. Amp draw reading .653; schdld next appmnt for 11/24 TUE !"
Near Kendalia, TX 78027
Jim G.
Job Details: 11/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 After installing the door and the bushing I find that the door is not sealing properly after replacing it and adding. It appears the refrigerator frame is out of square. The door juts out further out than the other doors. The customer is requesting a refrigerator replacement.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
DRYER MAYTAG MGDB765FW0 "Our customer is having problems with the door popping open. There is no visual damage. Our. Customer is also experiencing problems with the unit only drying for 5 minutes in normal. I ran diagnostics and found no error codes. As soon as I ran service test mode the unit stopped and displayed Air 001 Heat 101. Running the service tests for the moisture sensors I found that the wiring harness, the moisture sensor harness and outlet thermistor will need to be replaced. I’m ordering a control board as a contingency. I have ordered all parts needed for the door repair.; ordrng 1 W10907916 (harns-wire) and 1 W11089308 (cntrl-elec) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Duplicate ticket Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Our customer is having problems with the freezer not getting cold enough in the bottom section of the freezer. The ice maker had not been making ice. He had conducted a harvest and water fill test himself in diagnostics and they were both working but still not making Ice. The customer has also had some problems with the water filter housing not accepting an OEM filter. When running diagnostics, I found that on test 56 we receive an error code of E5. This unit is experiencing the Technical Service Pointer W10545058 issue and W10545061D and W10772228D and W10739305 for the fascia with condensation forming on the front as well as the back of the upper left of the refrigerator compartment by the ice maker and internal walls. There is a service kit to solve this problem W10648043. Whirlpool was covering parts and labor for 2 years after date of purchase but that time as past. And, the. They had a coverage for 3 years. Past purchase dateI found RC set at
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
DRYER MAYTAG MEDC215EW1 "Spoke with customer, need to reschedule until part comes in. ; schdld next appmnt for 11/23 MON !"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint is that the unit is leaking from the door vent. Found gasket missing from vent. Ordering vent, gasket, and deflector.; ordrng 1 W11105961 (grill-vent) and 1 W11112070 (deflector) and 1 WP8269259 (gasket)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the issue is the unit is running too much water into the icemaker. New valve required for repair. Part already on order.; saved tckt
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/20/2020
DRYER SAMSUNG DV42H5000EW/A3 Checked dryer found front rollers causing screeching noise spoke to customer about issue customer will provide parts and will call for install.collected service call fee.
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Checked microwave oven found door not opening properly, dent on door ordering door and hinges to resolve issue, ordering lower trim not presently installed.; ordrng 5 3400832 (screw)s and 1 461967750483 (arm) and 1 W10128850 (arm) and 1 W10420958 (trim) and 1 W10687342 (door/mw) and 1 W11200398 (GLASS DOOR ) and 1 W11238658 (NAMEPLATE) and 2 W11256757 (HINGE)s"
Near Poth, TX 78147
Ezequiel V.
Job Details: 11/20/2020
WASHER MAYTAG MVW6230HW0 "Checked washer found error code f0e9 f0e5 f0e3 load out of balance preformed diagnostics test and calibration all test passed no issues, washer is working as designed. Job complete."
Near Comfort, TX 78013
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Called tech line spoke to Robert. SR7729327353 low amp draw with no cool. Compressor running on arrival. No frost pattern on evaporator. Spoke to the pastor regarding sealed system pricing and he will speak to personnel in order to decide if they want to repair or purchase new unit.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Checked refrigerator found refrigerator not cooling preformed diagnostics testing found a hissing sounds coming from evaporator, refrigerator requires seal system tech. Ordering evaporator.; rqstng P&A on 1 2188823 (evaporator)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED560LHW0 Swapped out the blower wheel to resolve unit issues. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the grommet on the door hinge has broken off. Will need grommets for repair.; saved tckt
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FPS04 Customer is having to change water filter every 3 weeks due to low flow. Pulled filter to find water barely getting to filter. Finding cause to be filter head. Ordering filter head to resolve the issue. Part on b/o; ordrng 1 W11451366 (HOUSING)
Near Helotes, TX 78023
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated when starting unit, acts as of door isn’t shut and won’t go into cycle. Checked errors none found. Customer stated sometimes will have to restart unit multiple times before it will actually start. Issue lies in door latch and control. Ordering both to resolve the issue. Control on b/o; ordrng 1 W11305296 (CONTROL) and 1 WPW10653840 (LATCH)"
Near , TX 78015
Douglas H.
Job Details: 11/20/2020
VENTHOODS UNKNOWN WVU37UC0FS0 "Unit making loud noise when fan is operating. Took fan down to see the cause of the noise is the fan hitting sheet metal due to an installation error, installer didn’t cut the duct work with a big enough. Also found it caused the the fan to break a blade off. Ordering fan wheel to resolve issue fully. Part on b/o; ordrng 1 W11099714 (BLOWER WHEEL )"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer stated the issue is that the lamp does not light underneath the microwave. Found issue to be dead lightbulb. Swapped out with new lightbulb to resolve issue and unit has no further issues at this time.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer stated that the issue is the unit sometimes turns off for a couple days and then starts cooling again. Found issue to be ice buildup on the evaporator. Ordering user interface and wiring harness to resolve issue.; rqstng P&A on 1 W11214887 (cntrl-elec) and 1 W11405276 (WIRING HARNESS ), states that autho needed"
Near San Antonio, TX 78247
Jim G.
Job Details: 11/20/2020
DRYER MAYTAG MEDB835DW4 The unit is still squealing. I verified that a shaft is warped. Also a new dryer kit may be need3d. ; ordrng 1 WPW10359272 (shaft)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
WASHER MAYTAG MVWB855DC3 "Customer states unit seems to be operating ok now. Ran unit through automatic test again, unit is agitating. Customer does not want to proceed with repair at this time."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0EW4 Checked range found no issues no error codes rename is working as designed. Job complete.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE505W0HS1 Customer stated that the cooktop gets too hot during oven usage. Insulation in place and could not duplicate issue. Also stated concerns regarding heat coming from door. Unit needs a new oven gasket. ; ordrng 1 WPW10129032 (gaskt-door)
Near San Antonio, TX 78227
Tommy B.
Job Details: 11/20/2020
WASHER MAYTAG MVWC465HW2 Customer stated that the unit is making a loud noise during spin. Removed agitator and found metal underneath. Noise still persists in manual test after removal. Ordering gearcase. Collected service call.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit needs the new filter housing. Ordering parts to resolve issue; ordrng 1 W11346622 (RESERVOIR)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. (Veteran discount). Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2020
VENT HOOD WHIRLPOOL WW7336JSO I found that this unit needed a zip tie WPW10339879 from my truck stock to keep the cord from dropping and pulling the power cord out of the outlet which is about 4 feet up from the base of the chute. This unit is now fully operational. ; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Colton B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue was a frozen over evaporator. Replaced evaporator cover with the defrost sensor attached. Fan and thermistors were operational in diagnostics.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
WASHER MAYTAG MVWB835DC4 "Spoke with customer, talked about repair and she is looking at a replacement. Does not want to go forward with repair or service."
Near Helotes, TX 78023
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the freezer is no longer freezing food. Found issue to be with evap motor and harness. Collected service call fee. Ordering motor with harness.; ordrng 1 W11109595 (motor-evap)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit still has a plastic smell and it makes the food taste different. Says she has emptied the freezer and disinfected everything and is also using baking soda to help absorb the smell, but nothing is working. Called techline and spoke with Rick says to check the evaporator fan motor and defrost heater. Opened up unit and the smell was a little stronger round evap motor and heater. Ordering evap motor and heater.SR#7729317106; ordrng 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap)"
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the bottom icemaker is not making ice. Will need to replace icemaker.; O-emld tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Customer complaint is that the unit is not washing well, and the dishes don’t dry. Put unit into diagnostics and found no error codes. Ran automatic test, all steps passed. Unit is washing as designed, but motor has a loud humming noise when running. Heater is also not heating well. Will need to replace pump and motor and heater. Customer also states unit shuts off in the middle of the cycle and has to be restarted. Verified issue with control. Ordering control.; ordrng 1 W10518394 (heater) and 1 W10888591 (pump and motor) and 1 W11087225 (control elect)"
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA "Replaced swing guard on refrigerator, there’s a clip broken on door side ordering parts to resolve issue.; rqstng P&A on 1 DA91-04174A (DOOR REF) and 1 DA97-14605A (CASE BASKET), states that autho needed"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Replaced diffuser due to diffuser staying open after replacement open and closed properly, checke water dispenser valve is not actuating ordering valve to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue,will need a sealed system tech per last tech notes for partial frost pattern/ice build up on evaporator.; ordrng 1 W10746960 (icemaker)"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Necked refrigerator found bad refrigerator thermistor ordering ref thermistor to resolve issue, customer will call for scheduling part install.; ordrng 1 W10556397 (thermistor)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGD3536GS00 "Issue is that flames are too high. Unit is set up for NG when it is on LP. Ordering conversion kit. Currently on BO, will call when they come in.; ordrng 1 W11083838 (cnvrsn-kit)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DRYER MAYTAG MEDB765FC0 "Issue is a whining sound when dryer kicks on. Once dryer is running there is no noise issue. Belt, pulley and rollers all look to be in good shape. Finding issue to be bad start windings in the motor. Ordering a new motor and blower wheel to resolve issue. Will call customer when part comes in.; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
DRYER MAYTAG MED7230HW1 "Unit is not running correctly, will power on but when you go to run unit it will make clicking noise then turn off display. Issue within control and display, possible motor fault. PSP item on control and console. ; ordrng 1 279787 (motor) and 1 W11413567 (CONSOLE ) and 1 W11441687 (CONTROL )"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer complaint is that the refrigerator compartment is not cooling. Replaced evaporator cover per special project. There is no change to customer’s initial complaint. The ui continuously beeps and the power failure led is steadily on. Every few minutes the compressor attempts to kick on, the main control board clicks, and the door open alarm sounds. Compressor shuts off, condenser fan runs followed by clicks on the main control board, then the ui makes a sound like it was just powered on. Main control clicks again and compressor begins humming. Called techline and spoke with Robert. Ran through some tests on the fans and ui. States it is a control board issue and to replace the Main control and the control board at the compressor. Spoke to customer about repair. She will look for a new refrigerator.File 7729321396"
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
WASHER MAYTAG MVWB865GC0 Ran diagnostics and received error code F6 E2 communication error UI/ACU. We have no continuity in the UI harness. We have 120 VAC at the control board and the green light is blinking. We will need a new UI harness and perhaps a UI and it is unlikely that a new control board will be needed. Part ordered and rescheduling already ordered parts as a contingency. This is a MTF8D00APL1 Whirlpool is covering parts and labor. Our customer is paid in full for our service fee. ; ordrng 1 W11199207 (harns-wire)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Replaced fuse, and power supply with no change to ui getting good power to supply and thermal fuse bad ui ordering to resolve issue.; rqstng P&A on 1 W10517887 (panl-cntrl), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found build up at compressor, compressor turning on and turning off within 5 seconds. No frost pattern at evaporator. Gave customer quote for repair. Customer will call if they want to continue service.; rqstng P&A on 1 2217224 (relay) and 1 W10783194 (overload) and 1 WPW10218037 (evaporator), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
COMPACTOR WHIRLPOOL MTUC7500ADM0 Checked compactor found broken gear ordering gear to resolve issue.collected service call fee. ; ordrng 1 882699 (gear-drive)
Near San Antonio, TX 78254
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Valve and ice maker will be needed for issue.; ordrng 1 W10865826 (valve)
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the unit isn’t completing cycles. Diagnostics revealed errors F10E3 F8E1 F8E2. Found issue to be faulty control. Collected service call. ; ordrng 1 W10712076 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRSC703HPS "Issue was that the UI was not sitting flush with the refrigerator door. Reinstalled UI correctly, it now sits flush with door. The contact number we have is for the realtor I believe. Other people were working on the house. Completed repair and left. Tried calling contact to let her know the issue was resolved but the phone never went to v/m, just kept ringing. Email is on file."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DISHWASHER MAYTAG MDB8959SKZ0 Issue is a no drain dishwasher. Found issue to be a broken chopper attachment. Took pictures per service pointer and am ordering a new drain pump to resolve issue. Unit now drains. ; ordrng 1 W11497943 (DRAIN PUMP)
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 "Found wall outlet not brining in correct voltage, 240 was going across neutral and L2. Customer will call to schedule another appointment once house supply is good to ensure no other damage has occurred."
Near San Antonio, TX 78232
Tommy B.
Job Details: 11/20/2020
RANGE KITCHENAID KSEG700ESS0 Replaced control to resolve issues. Unit still nonfunctional. New error code present F1E0. Unit will need a new primary control board as resetting the unit did not resolve the issue.; ordrng 1 WPW10453975 (cntrl-elec)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 The unit will need a new light module for the freezer section. Part ordered.; ordrng 1 W11449273 (MODULE)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
DISHWASHER JENN-AIR JDB3200AWS0 "Console unresponsive except for cancel button and heavy wash cycle. Appears to be console shorted out. Quoted Best case scenario quote 318.16 for console and labor, worst case scenario 424.38 for control, console and labor. Collected Sc. Custom wants to proceed with repair even in worst case scenario. Ordering console and control to resolve the issue. Parts on b/o. ; ordrng 1 W10813131 (CONSOLE)"
Near San Antonio, TX 78210
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not dispensing ice or water. Also noticed no lights on. Unit acting like a door stuck open. All doors shut. Verified through diagnostics that unit thinks all doors are open. Ordering UI, control, door switches and pantry floor for switches on it. Unit needs authorization ; rqstng P&A on 1 W11215631 (FLOOR) and 3 W11289496 (SWITCH)s and 1 W11330971 (UI PANEL) and 1 WPW10675033 (CONTROL), states that autho needed"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2020
MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Called customer. Needs to cancel appointment. Will contact us if needed.
Near Atascosa, TX 78002
Justin
Job Details: 11/20/2020
WASHER MAYTAG MVWB765FC3 "Will need console, control has been replaced and console is still faulty. ; saved tckt"
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
WASHER SAMSUNG WF210ANW/XXA F3 27 error in diagnostics. Drain is non functional. Unit requires a new control board. Part is discontinued. Conducting additional research to determine if we can acquire the part. Quoted for labor plus the additional second tech labor charge . Collected service call.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the freezer section will stop cooling and the icemaker will stop working. Need to replace evaporator harness.; ordrng 1 W11405276 (EVAP HARNESS)
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF331PAHS1 "Found garbage disposal blocked not allowing water to drain. Fixed issue, unit is good to go."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS11EM4EB01 Our customer installed the door correctly and as soon as they closed the door the outer glass fell down and broke (picture included). All parts needed for rebuild were ordered. Any parts not needed will be returned to vendor.; ordrng 1 4457130 (retainer) and 1 9760564 (door hinge) and 1 W10789031 (clip) and 1 W10789031 (clip) and 1 W10804159 (glass-door) and 1 WP3400832 (screw) and 1 WP3400832 (screw) and 1 WP4449247 (glass-door) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door) and 1 WPW10292297 (screw) and 1 WPW10292297 (screw) and 1 WPW10481434 (nameplate)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGCP436WP00 Customer stated unit back right flame not right. Found flame high in some points and low in others. Found cause to be burner head not placed properly. Adjusted burner head to resolve the issue. Unit in proper working order now. Collected Sc.
Near Castroville, TX 78009
Justin
Job Details: 11/20/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 "Replaced control, bake element and over temp sensor. Control and element covered by extended warranty."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/20/2020
RANGE KITCHENAID KFGG500ESS2 Replaced igniter and valve but no change ordering orfice and orfice hold to resolve issue.; ordrng 1 W10515455 (burnr-head) and 1 W10732140 (holder-orf)
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "I found that the display continued to show that the ice maker is off, even though it is on. The switch for the bail arm seemed to have a big gap. I reset it and it solved the problem, then it came back. I Installed a new ice maker from my truck stock W11265135 and the gap returned to normal but it did not solve the display problem. Called DH. He advised to check wires on display and if the are connected to replace the display. Part ordered.; ordrng 1 W11265135 (panel-ui), used 1 WPW10300024 (ICE MAKER) from stock"
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/20/2020
RANGE JENN-AIR JEC8536ADB Customer stated the unit is tripping the breaker. Found issue to be faulty wiring harness for right side. Part is discontinued. Collected service call.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 "Customer stated that the bake and broil does not work, that the cooktop does work. Found issue to be caused by L1 connector being damaged at wiring harness terminal block. Ordering new wiring harness to resolve issue.; ordrng 1 W11134841 (harns-wire)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR AMANA ART308FFDM06 Customer stated that the unit turned off for one day and stopped cooling and then resumed calling later. Unit testing normally at this time. Reviewed use and care and customer instruct with the customer. No further issues at this time.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is now not drying clothes. Checked out unit, heater is operating normally, found airflow to be restricted. Removed hose from wall, and airflow was restored. Informed customer that the vent going to the roof is likely restricted from the squirrel that was in the vent. Did not collect service fee."
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW7000DW3 Customer stated the issue with the unit did not complete the cycle and did not drain or spin. Found F0E3 Eric owed and diagnostics. Unit passed automatic test cycle. Explained to the customer about loading procedures and how it can interrupt the cycle. Unit tested good with no issues at this time.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Will need thermistor for freezer. ; ordrng 1 W10316760 (thermistor)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Went to replace start device, found compressor to be extremely hot. Checked out compressor, determined bad compressor. Return start device and capacitor."
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGC3536GS01 Customer stated smell of gas in cabinet below unit. Upon opening cabinet definitely a strong smell of gas. Used gas detector to find pet gas line not secured to ball valve properly. Tightened up fitting to resolve. Verified not leaking anymore with gas detector. No further issues at this point.
Near , TX 78101
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Last tech found issue in SS. Confirmed issue. Found cause to be overcharge caused restriction. Replaced dry and service port to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near Castroville, TX 78009
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced freezer light, ice maker is working as designed."
Near Ingram, TX 78025
Colton B.
Job Details: 11/20/2020
WASHER SAMSUNG WF21OANW/XAA Issue is a no drain washer. Filter is clean and pump is getting voltage. Finding issue to be a faulty drain pump. Customer declined repair. Collected PSC per notes.
Near Helotes, TX 78023
Colton B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue was that unit was unable to switch between cubed and crushed ice. Replaced solenoid, unit tested good."
Near Selma, TX 78154
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF18HFENBSR "Our customer has been experiencing the ice maker overfilling with water. This Samsung ice maker will have a tendency to overfill if the water pressure coming in is less then 20 PSI. If the water pressure is over 20 PSI and the ice maker still overflows it has a bad water valve. I tested the measured flow of water into the ice maker with good water pressure at the Crestview RV Center. The unit filled as designed. The nature of motor homes stopping and starting water hook up puts stress on the water valve, especially with the inability to air out the lines with a water dispenser. This valve is a single valve and this model does not have a water dispense feature. I checked the ice maker to ensure it is not leaking. It is not leaking. This unit will need a new water valve. Our customer will let us know if and when they will move forward with the repair. This will depend on the actual owners timeline and needs between service at Crest View RV. Jd will let u
Near Center Point, TX 78010
Colton B.
Job Details: 11/20/2020
RANGE FRGIDAIRE n/a "Issue was no broil on unit. Found wire unplugged from broil element. Plugged wire back in, unit tested good. Customer also wanted me to look at vent hoot, told her that I’d need a separate ticket for that and it is a brand that we do not service. She will call warranty company again. Could not find a model and serial tag on unit."
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer needs a little more time to locate documents. If all else fails I will call trade team and see about having repair covered anyways. Rescheduled for Friday. ; schdld next appmnt for 11/20 FRI !
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/20/2020
COOKTOP GAS KITCHEN AID KCGC506JSS "Customer stated that the issue is the right rear burner sometimes goes out and reignites, the right front burner does not always light immediately and that the left front burner ring is cracked. Issue is cosmetic and all other functions are normal at this time. Customer instruct fulfilled."
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW8040DW4 Replaced control board and latch ran diagnostics test no issues. Washer is working as designed. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced damaged drain hose. Tested to complete. Unit has 2 hoses attached because the dishwasher is too far from disposal.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "This unit will need a new led module for the freezer. I called N because this was sent OOW COD, but it has special project listed. Our customer was told by Whirlpool that this was a manufacturer defect and that the would pay for the service and part. However, they did not provide an authorization or an S code. I informed NR. I did not collect a service fee. This will need to be worked out with Whirlpool.; ordrng 1 W10843353 (module)"
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/20/2020
WASHER LG WT1201CW When our customer try’s to start a load the unit displays a dE error code. This is related to the door lock. I tried the manufacturer suggested reset action twice but this did not resolve the error. Conducted the various LG service tests related to dE and dL for door sensor and door switch. The door lock is good. The control board needs to be replaced. This control board is discounted.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Previous visit found missing shelves. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
DISHWASHER AMANA ADB1400AGB1 Previous visit found a faulty control. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS586FIEH00 Checked refrigerator found no issues with refrigerator temperatures refrigerator is working as designed no issues. Job complete.
Near San Antonio, TX 78233
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Fixed light socket. Unit is now fully operational
Near San Antonio, TX 78245
Tommy B.
Job Details: 11/20/2020
WASHER KENMORE n/a Customer stated that the issue is the unit has a foul odor. Helped customer run unit through a cleaning cycle and offered alternative suggestions for cleaning options. Collected priority service call with military discount
Near Goliad, TX 77963
John L.
Job Details: 11/19/2020
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, ran diagnostics to verify issue. Installed water valve, re-calibrated and tested after installation. Unit is now working as should. Issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/19/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint of unit no longer dispensing water after repairs. Inspection of unit shows pedal that dispenses water was out of alignment with housing which was causing the pedal to stay in A depressed state. Reese positioned pedal issue resolved