We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near San Antonio, TX 78216
Garry
Job Details: 05/18/2022
Customer complaint of washer not commencing dry cycle and presenting an F-01 error code. As per WPL, the prescriptive solution for this issue is board replacement. Customer has opted to take pause and consider repair vs replacement. Should our customer elect to repair the machine, we would need to order the ACU (WPW10111606). Job complete, no further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Door panel arrived damaged. Will need new door panel. ; ordrng 1 W11174872 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78249
Sebastian
Job Details: 05/18/2022
Found at the holes holes behind the bellows were clogged with hardened shardened soap scraped off soap ran bucket through the bellows to make sure water would flow tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Complaint is that the stainless steel line connecting house spigot to fridge inlet melted inside out. Checked chais ground to outlet ground and outlet neutral and no voltage. Checked copper spigot to outlet neutral and outlet ground and saw 5.5-6.8 volts. Fridge is fine. Rich-SR#7733686799
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not dry completely. Informed customer that the plastic tub units never really dry. Plastic is also porous. Must open door to air dry. Informed customer of proper install and instruct as well. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78240
Jay
Job Details: 05/18/2022
Replaced float switch. Customer said yesterday it flooded kitchen. Checked all lines and no kinks hole and breaks. Unit testing fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near San Antonio, TX 78255
Sebastian
Job Details: 05/18/2022
Found that there is a fan in the refrigerator section that is not engaging good temperature in the freezer but parts are discontinued on this unit done this unit collected service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Installed new ice door. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that dryer wont stay closed. Found door is faulty and hinges not sitting right. Ordering parts.; ordrng 1 W11187709 (Door) and 2 W11551301 (Hinge)s
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Customer complaint of ice maker not producing ice. Found faults to lie with Reservoir Drain Pump and Compressor Start Relay. Ordering Reservoir Drain Pump (W11542868), Start Relay (WP2217224), and Overload Protector (W10783194) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP2217224 (Start Relay) and 1 W10783194 (Overload Protector) and 1 W11542868 (Reservoir Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/18/2022
"Replaced suspension as I could not verify bad gearcase, leved unit secured drain tube. If problem persist customer to get video. Recommend going back with cam, belt, washolate, Basket and gearcase"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78218
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not work at all. Unplugged main plug and inserted plug from drain pump. Unit powered up. From previous experience with the unit tech line has told me to replace the drain pump. Ordering 1 W10702856 to resolve issue. Part is on b.o.; ordrng 1 W10702856 (Main drain pump)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/18/2022
In diagnostics I retrieved error code F2E1 HMI Stuck button and F3E2 open or shorted moisture sensor. I conducted test 5 for moisture sensor and it is working as designed. Our customer claims that the last technician never came back to install the moisture sensor and harness. I showed her the notes from the previous technician installing it. She showed me a detailed log of appliance technician visits with dates and times. It shows the last technicians previous arrivals but not the last. At any rate the moisture sensor is fine. This unit is bumping considerably and on test 4a it revealed the need for a new control. The bumping likely damaged the electronics. We will need a dryer repair kit as well. Parts ordered. OOS.; ordrng 1 W11406681 (Control) and 1 WP8577274 (Thermistor outlet) and 1 WP3391914 (Thermostat fix) and 1 279973 (Cutoff TML) and 1 4392067 (Dryer Repair Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that logo was not working correctly. Found issue to be faulty load and go to Spencer assembly tray. ; ordrng 1 W11413340 (Dispenser assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
Replaced cooktop and faulty burners. However the rear burners are also damaged. ; ordrng 2 W11171119 (Rear burners)s
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
Customer reported unit not functioning as designed since the day theyve moved in. After inspection found that unit was running dry without any water. Checked water valve and found water valve turned off. Turned on water. Unit now functioning as it should. Dispenser is properly working and sump motor is kicking on as it should. Issue was that water valve for unit was never turned on. Unit functioning as designed.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
"I verified an issue. During the spin cycle of the service test the machine will not actually spin but agitate. I checked and verified no,obstruction or drag on the basket and the windings of the motor checked within range (12 ohms). After conferring with techline and speaking to Austin SR# 7733686873 I determined the issue was the ACU. ; ordrng 1 W11322878 (ACU)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Customer complaint of water leaking from beneath refrigerator. Found issue to be damaged filter inlet and outlet tubing. Ordering Filter Housing (WPW10121140), Filter Inlet Tube (W11565275), Filter Outlet Tube (W11533506), Inlet Tube (W11212166), and 4 John Guess Connectors (WP2300868) to resolve issue. Customer declined replacement of Reservoir. Filter Inlet shows OOS. ; ordrng 1 W11533506 (Water Tube), rqstng P&A on 1 W11565275 (Water Tube), ordrng 1 WPW10121140 (Filter Housing) and 1 W11212166 (Inlet Tube) and 4 WP2300868 (Connector)s
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/18/2022
Replaced all faulty modules. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
On the second time our customer ran the dishwasher after I installed the sump and motor the dishwasher had a trickle leak out the front. The remaining times they ran the dishwasher it did not leak. I removed the foot plate and opened the cabinet door to monitor for leaks while running a normal load. No leaks detected from the valve, sump and motor, or drain line. I did notice orange (carrots likely in the drain line coming out of the garbage disposal. It is a single blade. I can only surmise that we had a back up into the dishwasher from air gap in the drain hose going into the garbage disposal. I went over care and use of garbage disposal in conjunction with the dishwasher. I contacted Orlando, Senior Technician from Whirlpool. SR# 7733683184
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Sebastian
Job Details: 05/18/2022
"F03 e01water level sensor, user interface acu miscom F6e3 Unit is passing test mode and functioning as it should cannot confirm that these area codes are recent. Customer to use unit and give us a call back of any other issues occur. 'd tier one labor if pressure sensor needs to be changed out explained that control is at 300 plus part if needed"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FTS00
Near Boerne, TX 78015
Sebastian
Job Details: 05/18/2022
Delivered part Could not get signature aggressive dog dog looks like he can jump over the fence was not willing to wait after knocking only one time
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308HPS01
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
"The front skin is warped very badly at the side not the side not allowing the door to operate correctly changing out the front door skin as a functional issue; rqstng P&A on 1 W11368704 (Door skin), ordrng 1 W10909682 (Badge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
Customer complaint is that the icemaker has stopped working. Verified issue. Determined bad icemaker. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin. Found bad belt. Replaced belt. Noise is gone. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin and agitate. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/18/2022
Tested unit. Door panel separating from door. Needs new door panel. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
S
Job Details: 05/18/2022
Upon arrival customer stated left light in freezer is flickering. Parts on b.o. parts is ordered. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Jay
Job Details: 05/18/2022
"Unit is level. When you open freezer door no issues. When you go to close you feel and hear a pop when its about to close, last 15 degrees or so. Ordering cam and associated parts. ; ordrng 1 W11293380 (Bracket) and 1 WPW10257206 (Door cam) and 2 WP542638 (Grease)s and 1 WP2182181 (Thimble)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
This unit appears to be in warranty but the engineering codes on the receipt are off by 2 digits. DOP: 16 May 2022. I found as the customer described that the burners are working but the control board is not lighting up. This unit will need the control changed out. It is not responsive. Part ordered.; ordrng 1 W11122560 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/18/2022
"Customer complaint of low ice production. Arrived to find no stored fault codes in IM diagnostics and ice bucket full of ice. Display showing E0 indicating no current faults. Verified freezer and ice box temps in range. Verified Ice Box Fan functioning. Water pressure and flow checking good. Customer informed me that demand on IM was higher than usual with family in town. Prior to familys arrival, and increased demand for ice, IM was working well. Switched unit to Max Ice. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 05/18/2022
I verified unleveled door. Corrected issues. Issue is resolved.
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 05/18/2022
"Dispatched to install part ordered upon initial visit, but part is not on my van. Called to inform customer. Please schedule for soonest availability once part is located. ; saved tckt"
We serviced a
JENNAIR REFRIGERATOR
Model JRSDE249TW
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
Unit out of warranty. Customer reported fridge under proper temperature. Upon arrival found that freezer evaporator had froze up. Found that unit had faulty thermostat and defrost timer. No service needed at the moment. If customer calls back order thermostat and defrost timer.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW9530DAB
Near San Antonio, TX 78258
Jim G.
Job Details: 05/18/2022
The built in breaker is tripping. I could not signs of dead shorts or amp draw irregularities. Per techline recommendation I am replacing breaker. ; ordrng 1 WP71002286 (Breaker)
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/18/2022
Customer stated that light on low setting was flickering. Found issue to be switch and led lights.; ordrng 4 W11388881 (Led)s and 1 W10853393 (swtch-rckr)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
"Our customers circuit breaker has been tripping when running the washing machine. I explained that the majority of time it is not the machine but the electrical in the house. Our customer still wanted me to inspect. The outlet has proper voltage, polarity and grounding. However the test warning light is blinking and with the unit I plagued the circuit breaker tripped twice, seven times in a row before it would stick. Another circuit tripped in the home without me touching it. Mr Electric showed up while I was there and I showed the licensed electrician what I have found. I waived the labor this time since I was there for a short time. Quote: $134.23 Service Fee $124 Tax $10.23. Our customer is paid in full."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Returned with part to repair. Upon installing new sump motor noticed the motor connection did not match the harness connection. Noticed the part number on box did not match the needed part number I was suppose to have that was on tablet or paper. Spoke to parts team and it looks like it was a mistake on their end. Customer agreed to leave unit disassembled. Will return with correct sump motor to finish repair. Customer needs latest apt available. ; ordrng 1 W11085683 (Sump motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Play motor drive pulley and belt tested unit everything working as a sign up for the issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Schertz, TX 78108
Chris S.
Job Details: 05/18/2022
Had a recall on heating element special project replaced heating element. Tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
F5e2 f0e2 e3f5 Was unable to replicate the noise described by the customer ran unit through diagnostic test mode confirmed area codes above but the unit is locking and unlocking as it should Asking customer to grab a video of the noise if it comes back collected service fee
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model NA
Near San Antonio, TX 78255
Sebastian
Job Details: 05/18/2022
#2611 701. 210 215 0472 jodi Replace the door on unit found that we still needed a name plate pre charged for nameplate Collected for service fee and labor will return on Wednesday; ordrng 1 W11223753 (Badge)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Schertz, TX 78154
Chris S.
Job Details: 05/18/2022
Customer stated that range oven light would stay on it wont turn off. Found that the issue is door latch is broken. Need to order new door latch to fix issue.; ordrng 1 W11029221 (latch-door)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Outside side panel on door is separating from glass. Ordering tape to remedy. Unit is in warranty. Drew Sr#7733682885; ordrng 6 WP74009014 (Double sided tape)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Adkins, TX 78101
Daniel
Job Details: 05/18/2022
Customer reported strange smell coming from fridge and freezer. Upon arrival could not really smell anything abnormal. Maybee a slight chemical/amonia smell. Called techline. Techline had said there would be no components or parts that would cause a smell like that and that the customer would need to clean unit thoroughly with hot water and soap. Customer had stated she had cleaned it with baking soda and lemon. Techline stated that using lemon was a big no and that it shouldnt have been used. Let customer know that if I opened unit and did any cleaning that it would not be covered through warranty and that I would have to charge service call and labor. Spoke to lead tech and tech supervisor and they both said the same. Customer was insistent on something being wrong with unit. Gave customer whirlpool customer service number and SR number. Unit functioning as designed. Issue is a cleaning issue. Sr 7733686917
We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near San Antonio, TX 78216
Garry
Job Details: 05/18/2022
"Customer complaint of washer not commencing dry cycle and presenting an F-01 error code. As per WPL, the prescriptive solution for this issue is board replacement. Customer has opted to take pause and consider repair vs replacement. Should our customer elect to repair the machine, we would need to order the ACU (WPW10111606). Job complete, no further issues at this time. Collected SC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit working fine. Heating within limits. No codes after diagnostic. Highest water temperature I found at faucet was 106. Recommended to customer adjust water heater.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78249
Sebastian
Job Details: 05/18/2022
Found at the holes holes behind the bellows were clogged with hardened shardened soap scraped off soap ran bucket through the bellows to make sure water would flow tested unit good to go collected service fee
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not dry completely. Informed customer that the plastic tub units never really dry. Plastic is also porous. Must open door to air dry. Informed customer of proper install and instruct as well. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZP1
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
Upon arrival found a shorted drain pump not allowing unit to power up. Gave quote to customer and declined to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival switched out faulty ice maker with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
Upon arrival received F8e4. Found float switch stuck causing beeps and not to finish cycles. Went over proper soap usage with customer. Ordering drip tray, bottom seal, and float switch to resolve issues. Customer need after 10 am ; ordrng 1 W11606677 (Bottom seal) and 1 W11550169 (Drip tray) and 1 W11545764 (Float switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Unit out off warranty. Customer reported water leaking through drawers. After inspection found drain hose clogged. Removed drain hose and thoroughly cleaned. Drain hose no longer has any clogging. Re installed drain hose. Gave customer instruct on how to clean and maintain drain hose. Unit functioning as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Installed new ice door. No further issues. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
Replaced inner glass. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW2
Near San Antonio, TX 78201
Garry
Job Details: 05/18/2022
"Customer complaint of washer not spinning and/or draining. Found the following error codes in Service Diagnostics: F0E4 (Spin Limited by Water Temperature), F0E3 (Overload), F8E1 (Long Fill), F0E5 (Off Balance Load), & F2E1 (Stuck Button). Found that issue lies with Inlet Water Valve, and noticed that our console also has a missing clip. Ordering Inlet Water Valve (W11220230) and Console Clip (WP8312709) to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP8312709 (Console Clip) and 1 W11220230 (Inlet Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78250
Richard G.
Job Details: 05/18/2022
Customer complaint is that the unit is leaking water from the bottom left of the door. Verified issue. Found unit to be tilted forward, causing water to move to the front of the machine. Adjusted legs properly. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
"Customer complaint of ice maker not producing ice. Found faults to lie with Reservoir Drain Pump and Compressor Start Relay. Ordering Reservoir Drain Pump (W11542868), Start Relay (WP2217224), and Overload Protector (W10783194) to address issues. Quoted $260.90 for parts & $142.75 for labor. Collected SC. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP2217224 (Start Relay) and 1 W10783194 (Overload Protector) and 1 W11542868 (Reservoir Drain Pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Richard G.
Job Details: 05/18/2022
Customer complaint is that the unit is not preheating properly. Set unit to bake at 350 degrees. Verified unit is heating to acceptable range. Took quick pic of temperature reading. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78218
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not work at all. Unplugged main plug and inserted plug from drain pump. Unit powered up. From previous experience with the unit tech line has told me to replace the drain pump. Ordering 1 W10702856 to resolve issue. Part is on b.o.; ordrng 1 W10702856 (Main drain pump)
We serviced a
KITCHEN AID RANGE
Model WFG505M0BS3
Near Von Ormy, TX 78073
Richard G.
Job Details: 05/18/2022
Replaced control and sensor. Preheated oven to 500 degrees. Unit tripped the breaker before reaching temp. Checked wiring of stove and found no issues. Unit is on a gfci outlet and shares a breaker with two additional plugs. Informed customer she should have the oven placed on its own dedicated circuit and eliminate the gfci for the oven. Oven itself is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that logo was not working correctly. Found issue to be faulty load and go to Spencer assembly tray. ; ordrng 1 W11413340 (Dispenser assembly)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
Upon arrival found error code f8e4 and f8e2. Found water in the drip tray. Ran test mode and found a leak. Messed with door seal and bottom door seal and couldnt fix issue, ordering both seals to resolve issue. If opening is available sooner customer would gladly take it, if not rescheduling for 6/8 for install ; ordrng 1 W11606677 (Door bottom seal) and 1 W11414078 (Door seal)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
Customer reported unit not functioning as designed since the day theyve moved in. After inspection found that unit was running dry without any water. Checked water valve and found water valve turned off. Turned on water. Unit now functioning as it should. Dispenser is properly working and sump motor is kicking on as it should. Issue was that water valve for unit was never turned on. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Boerne, TX 78006
Drew
Job Details: 05/18/2022
Replaced console, ui is now preforming as it should. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
"Customer complaint of water leaking from beneath refrigerator. Found issue to be damaged filter inlet and outlet tubing. Ordering Filter Housing (WPW10121140), Filter Inlet Tube (W11565275), Filter Outlet Tube (W11533506), Inlet Tube (W11212166), and 4 John Guess Connectors (WP2300868) to resolve issue. Customer declined replacement of Reservoir. Filter Inlet shows OOS. Quoted $415.93 in parts and $234.90 in labor, with the understanding that unneeded parts will be sent back at no charge to customer. Please schedule for soonest availability once parts arrive. Collected SC. ; ordrng 1 W11533506 (Water Tube), rqstng P&A on 1 W11565275 (Water Tube), ordrng 1 WPW10121140 (Filter Housing) and 1 W11212166 (Inlet Tube) and 4 WP2300868 (Connector)s"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Boerne, TX 78006
Drew
Job Details: 05/18/2022
Upon arrival tested outlet, only received 80-100 volts. Checked acu power supply, only 80-90 volts present incoming. Need proper voltage for unit to function. Landlord called electrician to come back out. Advised once unit had a full 120 under load the unit should work correctly, if not give us a call back
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
"On the second time our customer ran the dishwasher after I installed the sump and motor the dishwasher had a trickle leak out the front. The remaining times they ran the dishwasher it did not leak. I removed the foot plate and opened the cabinet door to monitor for leaks while running a normal load. No leaks detected from the valve, sump and motor, or drain line. I did notice orange (carrots likely in the drain line coming out of the garbage disposal. It is a single blade. I can only surmise that we had a back up into the dishwasher from air gap in the drain hose going into the garbage disposal. I went over care and use of garbage disposal in conjunction with the dishwasher. I contacted Orlando, Senior Technician from Whirlpool. SR# 7733683184"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Sandia, TX 78383
Adam
Job Details: 05/18/2022
Customer complaint of unit not producing ice. Inspection of unit shows ice and become stuck underneath Baylor arm not allowing it to engage correctly. Also during the visit customer had a series of questions which I happily answered. Customer instruct issue resolved; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/18/2022
Replaced separator. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 05/18/2022
Customer stated the dishwasher was not cleaning dishes. Found issue to be faulty water valve not sending enough water. Ordering water valve and rescheduling motor just in case.; ordrng 1 W11175771 (valve-inlt)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHW02
Near Sandia, TX 78383
Adam
Job Details: 05/18/2022
According to customer and information provided on receipt customer should have an additional five years warranty on the product. Unfortunately because work was dispatched without proper information customer will have to have a work order resent with proper information in order to avoid service fees. That being said customer complaint of icemaker leaking. If and when customer does have a new dispatch or work order please order icemaker assembly part number. W10793298
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78217
Jim G.
Job Details: 05/18/2022
I verified a blockage at the wall which I removed but I still advised to have venting cleaned. I also replaced thermal (cut off)fuses as a precaution. ; used 1 279816 (Thermal cut off) from stock
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Odem, TX 78370
Adam
Job Details: 05/18/2022
Customer complaint same issue as previous visit touchscreen will respond but other buttons on Consol not responding. Unable to run a diagnostic because Consol not responding correctly. Re-order control and counsel to resolve the issue. Should be billed as double labor because of built-in oven.; ordrng 1 W11317252 (Console) and 1 W10850871 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Douglas H.
Job Details: 05/18/2022
Rediagosed unit to find issue not SS related. Found fresh food Evap frozen over and fan was hitting ice. After defrosting entire Evap, replaced Evap harness and damper control to resolve the issue. Unit is functioning properly now with normal noise. No further issues at this point. ; ordrng 1 W11087438 (Harness- wire) and 1 WPW10248595 (Damper control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78402
Adam
Job Details: 05/18/2022
Double checking component before teardown of dishwasher shows replacement part damaged in shipping or transit pictures in SD-QuickPic. Mark package as defective and re-order. I did speak with customer and showed her the damage she was very understanding and will be rescheduling for when new part is available. Job should still be considered to count for labor. Re-ordering some assembly to resolve issue; ordrng 1 W11460945 (Dishwasher motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Chris S.
Job Details: 05/18/2022
On arrival customer did not need service
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
"Customer complaint is that the icemaker has stopped working. Verified issue. Determined bad icemaker. Replaced icemaker. Collected service fee, labor, and parts. Unit harvested and called for water. Tested to complete. Unit is good to go."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 05/18/2022
Customer states unit does not get to temperature and will stay at around 200? never rising above that. Place unit into diagnostic mode no codes pulled. Did find an oven sensor was reading 500? and oven has not been used. Is likely issue with sensor may also be issue with control board. Will order components to resolve issue.; ordrng 1 W11204512 (Control) and 1 W10586204 (sensor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin and agitate. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Inspected unit, found drain line was pinched. This was causing draining issues with unit. Unpinched lines and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found faulty suspension and motor that was over torquing. Replaced suspension and motor to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
S
Job Details: 05/18/2022
Upon arrival customer stated left light in freezer is flickering. Parts on b.o. parts is ordered. ;
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
The front element isnt working and both of the smaller ones are not holding temperature. I switched out the front left with the other element, it came on, switch is good. Ordered the kit and rescheduled the customer. ; schdld next appmnt for 5/25 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found broken ice chute plate and auger coupler. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per sb web.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
This unit appears to be in warranty but the engineering codes on the receipt are off by 2 digits. DOP: 16 May 2022. I found as the customer described that the burners are working but the control board is not lighting up. This unit will need the control changed out. It is not responsive. Part ordered.; ordrng 1 W11122560 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Installed gearcase, wash plate, cam, and belt. Recalibrated unit after installation and ran test cycle. Issue on unit has been resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found faulty pump harness and water level sensor due to corrosion. Replaced both to resolve the issue. Unit is back to functioning properly. Started clean cycle for customer, advised of time frame and dumping the first batch of ice. No further issues at this point. Customer payed all costs in advance on first trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 05/18/2022
I verified unleveled door. Corrected issues. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
F6E1 ; ordrng 1 W11419059 (Facia) and 1 W11526003 (Control)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS05
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival customer stated unit would arch at the top by the wave guide cover. Contacted tech line and per tech line replace wave guide cover. Order W10533498 wave guide cover to resolve issue. Lost service and dropped call before sr number was given. ; ordrng 1 W10533498 (Wave guide cover)
We serviced a
JENNAIR REFRIGERATOR
Model JRSDE249TW
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
"Unit out of warranty. Customer reported fridge under proper temperature. Upon arrival found that freezer evaporator had froze up. Found that unit had faulty thermostat and defrost timer. Gave customer quote on service call, parts, and tier 3 labor. Customer stated they would probably just buy a new unit. Let customer know their service call would be good for 90 days in case they changed their minds and wanted to order parts. Customer paid $155.88 on card for service call. No service needed at the moment. If customer calls back order thermostat and defrost timer."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 05/18/2022
I called the customer enroute, no answer, left vm. Arrived at the location, knocked on the door several times, I can hear hear a dog inside, noh. I call the customer again, no answer, customer called me back. Dawn said she had sold the appliances and went with a speed queen
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival switched out faulty drain pump with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/18/2022
Customer stated that light on low setting was flickering. Found issue to be switch and led lights.; ordrng 4 W11388881 (Led)s and 1 W10853393 (swtch-rckr)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
The customer said when they run a wash cycle water leaks out everywhere from the bottom. F2E1 stuck key error code, cleared error code. Tested the keypad, no stuck keys, I pulled the appliance out and found the drain hose wasnt hooked up, put the drain hose back in place and made sure the clamp was on properly. Filled the tub with water from both hot and cold, inlet valve isnt leaking and no leaks from the tub or pressure hose, drained the water, its not backing up and draining properly. Its possible the drain hose had popped off for the amount of water the customer said was coming out. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working properly and no visual leaks.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near San Antonio, TX 78222
Daniel
Job Details: 05/18/2022
Unit out of warranty. Upon arrival found tub hanging on front right side corner. Disassembled unit and found broken suspension base that the suspension grabs on to. I had an extra base in my truck so I installed new base and re hung suspension rod properly. Tested unit and unit functioning as designed. Customer paid $144 service call and $160 for labor for a total of $329.08 on card.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Inspected unit, found restricted air flow. Exhaust vent clogged or blocked, advised customer to contact maintenance to clean out ventilation and make sure no blockages at exhaust exit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Returned with part to repair. Upon installing new sump motor noticed the motor connection did not match the harness connection. Noticed the part number on box did not match the needed part number I was suppose to have that was on tablet or paper. Spoke to parts team and it looks like it was a mistake on their end. Customer agreed to leave unit disassembled. Will return with correct sump motor to finish repair. Customer needs latest apt available. ; ordrng 1 W11085683 (Sump motor)