We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78417
John L.
Job Details: 09/15/2022
Installed door, and issue on this unit has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near La Vernia, TX 78121
Daniel
Job Details: 09/15/2022
Unit out of warranty. Customer reported unit not starting up at all. Customer agreed on servicing unit. Checked voltage from outlet and unit was getting proper 240 volts. Disassembled unit checked all fuses and found that the thermal fuse was not giving continuity. Installed new thermal fuse that I had in truck stock. Re assembled unit and tested. Unit is now powering on and fully functional. Unit now functioning as designed. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Kingsville, TX 78363
Adam
Job Details: 09/15/2022
Install control board tested unit issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78238
Richard G.
Job Details: 09/15/2022
Customer states the unit is still not cooling properly. Unit is cooling, but not getting to low enough temperatures. Tested compressor. Found it running at 1 amp. Ordering compressor, evaporator, and drier.; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
John L.
Job Details: 09/15/2022
Installed heater, evaporator motor, harness and control. Issue on unit resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78217
Jim G.
Job Details: 09/15/2022
I verified that the water inlet valve was completely no responsive. Replaced part. Unit tested properly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 09/15/2022
Customer states Issue same as previous visit beautiful sometimes wash sometimes not inspection of unit shows error code for Longfield know Phil. Further investigation shows drain hose not connected properly number one a little too short of the required height number two no air gap. After removing fitting and giving drain hose air gap and running a drain cycle train steam started to back up into the home. If ice customer to contact plumber to resolve issue
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/15/2022
Customer stated unit going out of clean portion of cycle. Checked errors found f8e4 over fill/ float open and f10e2 vent wax motor electrical error. Cleared errors and tested unit. Float switch showing as open as there was a tad bit of water in the drip tray. This appears to be caused by the vent wax motor causing the issues. Cleared errors and cleared the water out of the drip tray and unit is functioning again. Ordering vent wax motor to properly repair unit. Scheduled for soonest availability. ; ordrng 1 W11416460 (Vent wax motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78414
Michael
Job Details: 09/15/2022
The customer said it has a rough wash and spin cycle. I tested the high speed spin cycle, the appliance started making a loud screeching noise. The bearings are bad on the gearcase, needs to be replaced, installed new gearcase and slider. Calibrated and tested the high speed spin cycle, no longer making the screeching noise and has a smooth spin cycle but it will not agitate. I removed the motor to make sure I installed the slider properly, its in there the right way. You can hear the clutch trying to engage and then it shuts off, ordered the control and clutch, please reschedule when the parts come in. ; ordrng 1 W11419171 (Control) and 1 W10905022 (Clutch)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/15/2022
I counseled with DH on this job before calling our customer. I spoke with our customer to let him know I was on the way. 10 months ago they had sealed system work done on the unit, having the evaporator replaced. 1 month ago they had a refurbished control board they had ordered and installed themselves. Our customer was under the impression that the control board had been discontinued. There is indeed one control board on this unit that has been discontinued but whoever told them this was likely unaware of Technical Service Pointer #: W10802724C Refrigeration Products Action Required: Informational/MandatoryReplaces Previous Version Dated December, 2015 Jenn-Air & KitchenAid Built-In Refrigerators Control Board # W10219462 Replacement Control board W10219462 is no longer available as a stand-alone component. The control board is used in KitchenAid and Jenn-Air Built In Refrigerator Units -- SXS Dispenser, SXS Non-Dispenser, 36 Bottom Mount, and 42French Door Bottom Mount. SXS Non-Dispenser, 36 Bottom Mount, and 42French Door Bottom Mount. Reference tables on the following page to order and install service kit for the applicable model. There is a control board available for this model still. If the problem is in the control it can be replaced with the appropriate service kit as an official OEM part repair solution. Our customer did have Jims appliance come out to access the problem with the refrigerator and they determined that it was a sealed system issue again. According to them it was possibly low on refrigerant and would need a recharge. They had not sent a sealed system technician on the first visit and our customer contacted us because Jims Appliance was not reaching out to him with a sealed system technician and he was tired of waiting. Explaining to him that I was not a sealed system technician he preferred to not have me come out to asses because he feels that it is not the refurbished control board and he believes in Jims Appliance assessment. I explained that our company would reach out to him to have a sealed system tech come out.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Port Aransas, TX 78373
John L.
Job Details: 09/15/2022
Inspected unit, found dispenser and door not seating properly. Possible door or dispenser issue, Imperfections indoor or dispenser our cousin gifts which is causing unit to leak during wash cycle Will order and replace the inner door, dispenser, and vent to resolve any issues.; ordrng 1 W10713291 (door-inner) and 1 W10671905 (dispenser) and 1 W10462232 (detergent bracket) and 1 W10671924 (deflector) and 1 8269259 (gasket,vent) and 1 W10329609 (vent) and 1 W10315897 (pad-ins)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78253
Chris S.
Job Details: 09/15/2022
Got to customers house customer said the icemaker has been working since I left havent had any problems dont wanna go through with repair if something happens theyll call back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Alice, TX 78332
Adam
Job Details: 09/15/2022
Home is a new construction and I took several photos of land and building documents but unsure if it will place product within manufacturing warranty. Inspection of unit shows field tube was not properly extended to fill funnel on icemaker causing some water to dribble out. Reposition fill tube tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78216
Jim G.
Job Details: 09/15/2022
I verified a damaged door paneL. Part is OOS. Please schedule asap. ; ordrng 1 W11505225 (UI CTRL), ordrd 1 W11460908 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV02
Near Kingsville, TX 78363
Adam
Job Details: 09/15/2022
Installed both valves tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Jim G.
Job Details: 09/15/2022
Door is still not in. Reordered as a precaution. Part is OOS. Please schedule asap. ; ordrng 1 LW10755680 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kingsville, TX 78363
John L.
Job Details: 09/15/2022
Installed new compressor charged unit with 56 g of refrigerant, unit has begun to cool and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78248
Jim G.
Job Details: 09/15/2022
I verified a faulty fan (non responsive). I replaced fan. Thawed unit. Issue is resolved
We serviced a
MAYTAG DRYER
Model MED7100DW
Near Robstown, TX 78380
John L.
Job Details: 09/15/2022
Inspected unit, found door hinge components to have broken. This is not allowing for door to close and seal properly causing poor drying performance. Will need to replace door to resolve this issue.; rqstng P&A on 1 W10315109 (Hinge bracket), ordrng 1 W10797893 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Helotes, TX 78023
Richard G.
Job Details: 09/15/2022
Customer complaint is that the top rack will not come out. Found one of the wheels on the left side outside of the rail. Put rack in rails properly. Unit is good to go.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Robstown, TX 78380
John L.
Job Details: 09/15/2022
Installed cap, diode, thermostat , magnetron. Tested after installation and issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/15/2022
Installed new motor. No issues during testing. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/15/2022
Installed control, console, housing, and suspension. Recalibrated unit, and issue has been resolved.
We serviced a
SAMSUNG DRYER
Model DV42H5200E
Near Converse, TX 78109
S
Job Details: 09/15/2022
Upon arrival replaced faulty moisture sensor assembly with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78251
Jesus C.
Job Details: 09/15/2022
Tested unit. Unit not dispensing ice and ice bucket is stuck. Found bucket frozen to side walls. Warm air leaking into ice container. Will replace bucket and ice door. ; ordrng 1 W11185686 (Container) and 1 WPW10353552 (Separator)
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near La Vernia, TX 78121
Daniel
Job Details: 09/15/2022
Customer reported evaporator freezing up once again. Upon arrival found frozen evaporator. Thoroughly defrosted evaporator. Replaced control as per techljne stated on last visit. Made sure thermistor was correctly positioned. Customer should no longer have any defrost issues. Let customer know freezer should reach proper temp from 24-48 hours. Unit functioning as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBLC36FTS04
Near San Antonio, TX 78209
Garry
Job Details: 09/15/2022
Customer complaint of icemaker not making ice. Arrived to confirm customer complaint and found Icemaker Fill Tube to be frozen, preventing water from filling Tray. Tested Icemaker Motor and found resistance value far out-of-spec. Measured voltage at prescribed test points and found no working voltage using LoZ function on my meter, but measured 110vac using VAC function on my meter. Possible bad neutral/winding on Icemaker Motor. rescheduling parts, and scheduling follow-up visit for 9/16/22 before noon. At this time I will consult with WPL Techline to determine cause of all failures.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3536GB01
Near San Antonio, TX 78216
Garry
Job Details: 09/15/2022
Customer complaint of chip in glass cooktop. Confirmed customer complaint and am ordering Cooktop - Black (W11476214), 6 Grommets - Black (W11447840), and Foam Tape (WP8286642) to address issue. Unit covered by 30-day Cosmetic Warranty. Cooktop shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11476214 (Cooktop - Black), ordrng 6 W11447840 (Grommet - Black)s and 1 WP8286642 (Foam Tape)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC97ES0ES02
Near San Antonio, TX 78230
Garry
Job Details: 09/15/2022
Due to logistic concerns, customer has agreed to reschedule this appointment for Friday 9/16/22. ; schdld next appmnt for 9/16 FRI 8
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/15/2022
Our customer is having a door seal problem on the freezer door. This is causing rhyme ice in the top middle to left side. I found an air gap in the gasket on the upper left side. The installers from COSTCO messed up the door and caused functional damage to the unit. I installed the dome caps and filler corners that the installers failed to install. The meat pan was extremely damaged by the installers and will not function in its current condition. The gasket on the freezer door is deformed considerably. I was able to make some adjustments to improve the gap but we still have a gap. The freezer door which comes with a gasket will need to be replaced. Ordering name plate as well.; ordrng 1 LW10914389 (Door Freezer) and 1 W11256433 (Pan Meat) and 1 W10814193 (Holder Meat Pan) and 1 W11178521 (Badge Whirlpool)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
Daniel
Job Details: 09/15/2022
Unit out of warranty. Customer reported unit not starting up. Upon arrival found that when trying to start unit lid lock would click multiple times and unit would not start. Found error code F5E2 which is lid lock fault. Replaced lid lock. Re assembled unit and tested. Unit now properly starts up as needed and lid is now locking properly. Unit successfully completed diagnostic cycle. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2022
Our customers removable stops are missing. They kept falling off. This is causing the upper rack to fall out. These will need to be replaced. Parts ordered. ; schdld next appmnt for 9/20 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78253
Richard G.
Job Details: 09/15/2022
Customer complaint is that the unit is making a loud thumping sound. Verified issue. Replaced belt, pulley, and rollers with repair kit. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Converse, TX 78109
S
Job Details: 09/15/2022
Upon arrival customer stated unit would not wash and the pods were not dissolved. Tested unit and verified that the water was turned off. Turned water on and tested unit. Unit functions as designed. Gave proper instruct and install for the unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/15/2022
Customer stated freezer is freezing, but refrigerator compartment not cooling properly. Found freezer door not sealing properly letting warm humid air in, which in turn froze the return air vents over. Issue was caused by door hinge spacers not installed properly. Removed freezer door and put door hinge spacers into proper position to resolve the issue. Cleared ice from rerun vents. Unit is functioning properly now. No further issues at this point.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78240
Garry
Job Details: 09/15/2022
Customer complaint of cooktop repeatedly breaking after multiple replacements. Returned today with cooktop and surface burner elements. Found multiple cracks in insulation surrounding all elements. Replaced Right-Front Surface Element (W11171119), Right-Rear Surface Element (W11517959), Left-Rear Surface Element (WPW10342780), and Left-Front Surface Element (WPW10251108), and Cooktop (W11051484), and applied Foam Tape (WP8286642) to underside of Cooktop around entire perimeter. Returned unit to operation and found all burners operating properly. Reconnected downdraft vent hood to house exhaust duct. Sealed with aluminum foil tape. Burners and cooktop covered under manufacturers warranty, while labor covered under ACT 90-day warranty. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Drew
Job Details: 09/15/2022
Upon arrival went into diagnostics mode to verify thermistors , fans, damper and damper where working. All were functioning fine. Plugged in killawatt meter and found the unit was drawing 1.56-1.9 amps. Looking at ss issue, either a restriction in the ss or another bad compressor. Rescheduling ss tech out to clear unit of any restrictions and determine if the unit needs another compressor after the unit is cleared from any restrictions. ; schdld next appmnt for 9/20 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Chris S.
Job Details: 09/15/2022
Called customer to reschedule motor sump has a hole in it. Reordering part ; ordrng 1 W11085683 (pump&motor)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 09/15/2022
Customer complaint is that the unit is not always drying the clothes and it makes a loud screeching noise that gets progressively louder as it runs. Entered diagnostics and found error codes F4E4 L2 line voltage error, F1E1 motor relay stuck on, F2E1 UI stuck button. Customer also states the unit trips the breaker at times. Verified issues. Will need ACU, harness, ui, and repair kit.; rqstng P&A on 1 W11089308 (ACU) and 1 W10907915 (Harness) and 1 W11089306 (Facia UI) and 1 4392067 (Repair kit) and 1 WPW10508324 (Motor)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 09/15/2022
I replaced the thermal fuse. But there was also an issue with the wiring harness. ; ordrng 1 W11193915 (Wire harness)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/15/2022
I uninstalled the dishwasher from the cabinet and replaced the sump and motor. Upon plugging in the unit for testing the sump and motor operation it beeped and I found the display not lighting or responding. I found a problem with the GFCI outlet it was plugged into and the unit is not capable of being on a dedicated circuit due to the construction of the hime currently. I found an outlet that appeared fine and used a extension cord to test. Our customer informed me that between my last visit and my current visit they did have a time where the display had not been working but then when that had some other work done on the home it came on temporarily. I checked the voltage from the one outlet I had found that seemed to be working correct even though it also was a GFCI and it was the same thing with an unresponsive display. We will need to change out the control board and display. We will start with the display and test. Install control as needed. Parts ordered. OOS.; ordrng 1 W11410066 (Control) and 1 W11416457 (Console Black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Garry
Job Details: 09/15/2022
Customer complaint of refrigerator not cooling. Previous service events include replacement of Defrost Harness & Evaporator Sensor, and successful testing of Defrost Heater. Returned today to find frozen Evaporator & Evaporator Thermistor testing at 65kOhms at ACU Harness. Removed Evaporator Cover and disconnected Defrost Harness at FC Cabinet & measured 12kOhms. Disconnected Thermistor from Defrost Harness and measured 12kOhms, as well. Issue lies with faulty Cabinet Harness between ACU and Defrost Harness. Unit is unrepairable as confirmed by WPL Techline (SR# 7734442449 Adrian). Informed customer of same and that they will be hearing from WPL CxC within 2-3 business days. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78222
Daniel
Job Details: 09/15/2022
Customer reported unit not starting cycle. Upon arrival found console working but cycle would not start. Checked voltage from outlet and outlet was not giving out the proper 240 volts. Let customer know issue is not with the unit but with the outlet itself. Recommend electrician come out and look at outlet/breaker. Added tie wire to vent. Unit functioning as designed. Issue is electrical on the outlet end. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/15/2022
Customer stated builder was going to replace unit due to leak. Inspected unit anyway and found leak is coming from drain hose appears as if the drain hose rubber boot got punctured. Ordering drain hose to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10545278 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/15/2022
Wrong part in box. Will reorder valve. ; ordrng 1 W11548535 (Valve)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ
Near Converse, TX 78109
S
Job Details: 09/15/2022
Upon a recital replaced motor assembly and tested unit. Unit was still not functional due to a faulty sump and motor. Ordering 1 WPW10591570 sump and motor assembly and W10327249 fill valve to resolve issue ; ordrng 1 WPW10591570 (Sump and motor) and 1 W10327249 (Fill valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near San Antonio, TX 78254
Garry
Job Details: 09/15/2022
Customer complaint of washer not starting cycle. F9E1 (Long/No Drain) error code in diagnostics. Found Lower Harness disconnected from Drain Pump. Reestablished connection and tested unit. Machine now functioning properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25CNSS00
Near San Antonio, TX 78261
Jim G.
Job Details: 09/15/2022
Chris SR# 7734600305 issue Id use to low water pressure. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78245
Garry
Job Details: 09/15/2022
Customer complaint of lid lock incessantly clicking at conclusion of cycle. Observed and confirmed customer complaint and am ordering ACU (W11162438) & Actuator (W10913953) as per WPL Techline (SR# 7734598591 Anthony). Please schedule for soonest availability once parts arrive. ; ordrng 1 W11162438 (ACU) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near San Antonio, TX 78247
Jim G.
Job Details: 09/15/2022
I verified a blocked lid lock. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78223
Daniel
Job Details: 09/15/2022
Returned with parts to install. Installed control, sump motor, and spray arm. Tested unit. Unit now washing as it should. Sump motor is spraying water as it should. Unit should no longer have issues with soap dissolving properly when being dispensed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/15/2022
Our customer told me that the water flow lowered recently. They removed the water filter to increase flow and the unit started making ice. Today I replaced the dual water valve and installed a water pressure regulator. The unit is now dispensing water correctly without a water filter but with it in it is at a trickle. I advised our customer to replace the water filter. It had been 7 months.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/15/2022
I replaced the float switch. This unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/15/2022
Replaced coil tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/15/2022
Customer stated door separation. Found to be the stainless steel trim is separating from the the glass panel, this is creating a safety hazard. Ordering outer glass door and name plate to resolve the issue. Part is oos. ; ordrng 1 W11176456 (Glass door) and 1 W11178521 (Nameplate)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2022
Actual Model Tag: KDTE104ESS4 . Our customer has been having a problem with the circuit breaker tripping when running the dishwasher. They have told me this has happened mainly near the end but also in the beginning of running a cycle. They paid a technician from Texas Home Appliance who spent about 5 minutes in the home checking the outlet under the counter and deemed it an electrical issue. They hired a former employee of Turney Electrical which I know is a lighting company that does work under a licensed electricians license. A new circuit break was installed. I have had the exact same problem in this neighborhood with the same electrical and lighting problem. The customer told me that Texas Home Appliance lost their foot plate retainer. This is a cosmetic problem that will not be covered on this warranty. They will have to contact Texas Home Appliance for resolution. The dishwasher was plugged into an adapter that led to a outlet strip. I explained that the dishwasher needs to be running on a dedicated circuit to prevent breaker tripping. They explained that the other technicians had done this and switched the outlet to the garbage disposal outlet. I found the circuit breaker for the dishwasher as labeled and tested the dishwasher alone. The electrician would have to determine and confirm that the dishwasher is on a dedicated circuit. It reads 20 amps. I removed the terminal box and hooked in my amp meter and ran service diagnostics mode through all loads at all capable levels. I videotaped the amp meter. The highest the amp meter measured was a a draw of 7.5 amps. At no time did the dishwasher trip the circuit breaker during my test. I spoke with both Bruce and Anthony, Senior Technicians at Whirlpool. They agreed with my diagnosis that the fault is in the homes electrical not the dishwasher. They advised that I send the checklist for our customer to provide to their licensed electrician to use to work with the manufacturer of circuit breaker box as well as the engineers at Whirlpool. SR#7734600858 Service Pointer W11525530. I tried to send the video to myself on another email and the file is to big. I video taped the unit going through the entire service diagnostics mode and watched the amp meter the whole time. I was planning on sending it to our customer. I send our customer the check list. This will need to be given to the customers licensed electrician. I looked at the only other nuisance tripping checklist I have ever had to send to a customer and it just so happens to be on the same block on Estacado, same builder and same electric company. Different model dish washer. The problem is in the home clearly. Phone Numbers to Circuit Breaker Manufactures: Eaton Electrical 1-800-386-1911GE Electrical and Industrial 1-800-782-8061Schneider Electric/Square D Company 1-888-778-2733/1-888-SQUARED Siemens Industry, Inc. 1-800-333-7421
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/15/2022
Installed new door. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Drew
Job Details: 09/15/2022
Upon arrival replaced wiring harness to resolve draining issue. No further issues at this point. Customer could not sign documents due to medical reasons
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB5
Near San Antonio, TX 78245
Chris S.
Job Details: 09/15/2022
Customer stated that microwave was making really loud humming noise and arcing and saw flames inside where transformer and magnetron are. Phone it should be transformer magnetron also ordering dial capacitor magnetron thermostat just in case transformers out of stock waiting on parts to come in.; ordrng 1 W11335495 (Capacitor) and 1 W11493408 (Transformer) and 1 WPW10693025 (magnetron) and 1 W11224803 (Magnetron thermostat) and 1 WPW10531156 (filter) and 1 W11256462 (diode)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kerrville, TX 78028
Drew
Job Details: 09/15/2022
Upon arrival removed old style heater and installed new style. No further issues at this point
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG/AA
Near San Antonio, TX 78245
Chris S.
Job Details: 09/15/2022
Customer stated icemaker was not working found issue to be be faulty icemaker. Replace icemaker tested unit everything working.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78247
S
Job Details: 09/15/2022
Upon arrival replaced faulty lid lock latch with new. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 09/15/2022
Replaced pump and motor. Harness not needed. Ran unit through diagnostics cycle. Unit testing good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
S
Job Details: 09/15/2022
Upon arrival customer stated unit would have intermittent issues with the ui. Verified an error code for ui. Ordering 1 W11296171 ui to resolve issue. Part is oos. ; ordrng 1 W11296171 (Ui/console)
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near San Antonio, TX 78254
Richard G.
Job Details: 09/15/2022
Customer complaint is that the icemaker is not working properly. Verified issue. Will need to replace icemaker kit.; rqstng P&A on 1 DA82-02642A (Icemaker kit)
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESG/AA
Near San Antonio, TX 78253
Richard G.
Job Details: 09/15/2022
Replaced icemaker. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
S
Job Details: 09/15/2022
Upon arrival customer stated they called into the office to cancel the appt. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/15/2022
Customer stated same issue as previous repair, no electrical functionality. Tested for short to ground at unit power cable, there is a short to ground. Unplugged power cord from main harness and found power cord is testing good. Issue is with main harness. Ordering main harness to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11628776 (Main harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/15/2022
Complaint of unit too hot. Found temp sensor out of spec. Replaced temp sensor and calibrated unit down to allow for proper functioning. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78228
Chris S.
Job Details: 09/15/2022
Found it should be agitator was not sitting on gear case correctly and screw was stripped and couldnt tighten down all the way replaced agitator and screw tested unit everything working as design no further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS0
Near Castroville, TX 78009
Richard G.
Job Details: 09/15/2022
Replaced control. Tested to complete. Unit is good to go. Customer states previous tech removed mounting brackets and screws when testing. Do not have any tho replace. Will need to order screws and mounting brackets.; rqstng P&A on 2 WP308685 (Screw)s and 2 WP8269145 (Mounting bracket)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78217
Jim G.
Job Details: 09/15/2022
I verified a faulty harness. Ordering a control as a precaution. Part is OOS. Please schedule asap. ; ordrng 1 W11569161 (Harness) and 1 W11481108 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2022
Model Number: WRF555SDFZ12 Serial Number: KA1706489. Our customer has been having a noise problem from the back of the refrigerator when the water is dispensed or ice maker filling. I found that our customer is using a clone filter. I secured the water line in back with a zip tie WPW10339879. I provided our customer picture of the water filter and how to purchase a correct one. This unit will be fully functional once a correct filter is installed.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near San Antonio, TX 78247
Jim G.
Job Details: 09/15/2022
I verified misplace burner caps. I adjusted them and used a wire tie to secure harnesses. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Drew
Job Details: 09/15/2022
Called customer name let her know of service charge, shes going to contact whirlpool to see if they can cover repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Castroville, TX 78009
Jesus C.
Job Details: 09/15/2022
Installed new ice maker and valve and heater. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Live Oak, TX 78233
Jim G.
Job Details: 09/15/2022
I called and left a voicemail. There was no answer at the door. Waited 10 minutes.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2022
Customer stated unit showed an error code. Found f5e1 door latch open. Tested door latch is functioning properly. Tested unit found no agitation. Replaced actuator still not shifting. Replaced control, getting the actuator to shift but still no agitating action. Finding issue is with gearcase. Ordering gearcase to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11449840 (Gearcase), used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78224
Daniel
Job Details: 09/15/2022
Customer reported drum paint is flaking all over and is leaving rustic stains and smell on clothing. Upon arrival found paint chipping all over inside drum. Customer showed me clothing which the drum had left brown rustic stains from rubbing on bare metal. Bare metal on drum I noticed was also turning brown. I had never seen a drum flake paint like this before. Looks defective because paint was easily flaking off with just the touch of a finger. Ordering drum. Will return when part is available to complete repairs. ; ordrng 1 W10899578 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Garry
Job Details: 09/15/2022
Customer complaint of washer shaking violently during spin cycle. Found worn Suspension, Cam Assembly, and Drive Belt, and also discovered Gearcase to be leaking oil. Rescheduling Suspension (W11130362), and ordering Gearcase (W11454734), Cam Assembly (W10721967), and Drive Belt (W11239857) to address issues. Requesting OTL Authorization for parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam Assembly) and 1 W11239857 (Drive Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB03
Near San Antonio, TX 78245
Richard G.
Job Details: 09/15/2022
Customer complaint is that the unit is not dispensing ice. Found impeller and motor stripped. Will need impeller, spacer, and motor.; ordrng 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Richard G.
Job Details: 09/15/2022
Replaced facia, ice box, and icemaker, tested to complete. Unit is good to go.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bigfoot, TX 78005
Jesus C.
Job Details: 09/15/2022
Tested unit. No water to ice maker. Called tech line. Fill tub s blocked. Good water from filter housing. Good power 12dc at both heaters. Both heaters at 40ohms. Job being sent to engineering for review. Will wait on directions from engineering. Sr 7734058866.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15PDXZS1
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/15/2022
Double checked diagnosis, found that techline wasnt correct with saying to replace the same parts again. The parts are functioning properly. Found issue to be a small leak in SS causing inefficient compressor and in turn inefficient cooling.!; rqstng P&A on 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Filter dryer)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near Universal City, TX 78148
S
Job Details: 09/15/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ingram, TX 78025
Drew
Job Details: 09/15/2022
Customer could not find purchase receipt. Advised if he finds it we can proceed with repair, if not there would be service charges associated with repair if he decides to proceed. Unit needs wiring harness, and power cable. Will contact Lowes for receipt then call us back out
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near San Antonio, TX 78251
Garry
Job Details: 09/15/2022
Customer complaint of refrigerator icemaker dumpin water through ice chute and ice bucket stuck in ice box. Arrived to confirm customer complaint and am ordering Icemaker Repair Kit (DA82-02695A) and RTV Silicon (DA81-05595A) to address issues. Confirmed with Samsung Techline (700140988 Razy). Please schedule for soonest availability once parts arrive. ; ordrng 1 DA82-02695A (Icemaker Repair Kit) and 1 DA81-05595A (RTV Silicon)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78229
Garry
Job Details: 09/15/2022
Customer complaint of washing machine not thoroughly spinning out rinse water and damaging clothing. Previous visit found gearcase Shaft very rusted and Rotor, Stator, Slider, and Clutch covered in gear oil. Replaced Agitator Assembly (W11550891) with Screw (W10752187), Gearcase (W11393685), Stator (W10915700), Slider (W10734521), Clutch (W10754448), and Rotor (W10915701) to address issues. Returned unit to operation, calibrated u it, and observed successful completion of Service Diagnostics cycle. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78216
Douglas H.
Job Details: 09/15/2022
Last tech found faulty compressor. Confirmed diagnosis. Inspected new compressor, could tell it bounced around a little bit inside of the box. Checked windings, windings out of spec. Reordering compressor due to being damaged. Part oos. ; ordrng 1 W11370574 (Compressor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pleasanton, TX 78064
Daniel
Job Details: 09/15/2022
Customer reported unit not functioning correctly and making grinding noises. Upon arrival found no error codes. Tested unit and found that unit would not agitate properly. When inspecting under unit found gearcase severely leaking oil. Issue is faulty gearcase. Ordering gearcase, capacitor, belt, and rescheduling splutch kit. Will return with parts to complete repairs. ; ordrng 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor) and 1 W11239857 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Boerne, TX 78006
Drew
Job Details: 09/15/2022
After discussing issues with customer they decided to no proceed with repair and get new unit
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near Universal City, TX 78148
Douglas H.
Job Details: 09/15/2022
Last tech found faulty main harness. Pulled oven from underneath unit with assistance, pulled unit from counter with assistance. Replaced main harness to resolve the issue. Unit testing good now. No further issues at this point. Reinstalled both oven and cooktop with help from assistant. Unit was under warranty at time of diagnosis.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
Drew
Job Details: 09/15/2022
Upon arrival replaced ui as last tech found faulty. Verified no issues. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2022
Our customer still has the F6E4 error code. And display problems. The control and console will need to be changed out. Part ordered. OOS.; ordrng 1 W11297728 (Console Stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Somerset, TX 78069
Jesus C.
Job Details: 09/15/2022
Tested 7nit. Clicking noise com8ng from actuator. Replaced bad actuator. No further issues. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW
Near San Antonio, TX 78253
Chris S.
Job Details: 09/15/2022
Customer stated the dishwasher wasnt washing right. Found issue to be faulty heating element and dispenser not opening up properly. Ordering heating element and dispenser to fix issue.; ordrng 1 WPW10671905 (deterg disp asm) and 1 W10518394 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Helotes, TX 78023
Chris S.
Job Details: 09/15/2022
Replace both brackets in freezer and LED module per last tech tested everything refrigerator and freezer door working perfect.
We serviced a
KITCHEN AID DISHWASHER
Model KUDE70XSS
Near Helotes, TX 78023
Chris S.
Job Details: 09/15/2022
Customer stated the dishwasher was acting weird and just flashing lights. When I got there putting diagnostic mode didnt get any error codes tested unit working good thought maybe you could be control board issue try to look up parts customer did not have model number so I can look up anything .customers gonna let it run and go from there.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Helotes, TX 78023
Chris S.
Job Details: 09/15/2022
Customer stated washer was still vibrating and making banging noise. Im banging noise to be drain hose heading back of washer secured drain hose properly and tested washer on spin by itself everything ran good also put clothes in washer and tested it again yes there is vibration but normal with clothes in it. Customer does not like the washer and want to switch out to customer she has to call whenever she bought it to see if they can swap it out for her but other than that everything is running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near San Antonio, TX 78255
Chris S.
Job Details: 09/15/2022
Customer stated icemakers were still not making ice sound issue to be both icemakers in fridge and freezer got error code e-five on refrigerator icemaker got water to it just need to change out both icemakers icemaker in the refrigerator is out of stock.; ordrng 1 W11294907 (icemaker) and 1 W10886939 (icemaker freezer)