We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78261
Jim G.
Job Details: 06/30/2021
Receptacle was miswired. Advised consumer to contact builder to have an electrician correct wiring issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78232
Jim G.
Job Details: 06/30/2021
Verified the horizontal heater mullion is not working and Is not serviceable.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I called our customer but he informed me that the unit started working and that he had cancelled the appointment.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Justin
Job Details: 06/30/2021
Replaced switch, console ui and lock. Will need to replace main control. ; ordrng 1 W11334214 (CCU)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I replaced the orifice holder as directed by Whirlpool Tech Line. However, we are still having intermittent none ignition. I had ordered a cooktop but this is on back order. I called Whirlpool Tech Line again and spoke with Senior Technician Cathy. She informed me that we need to test with a pan or pot on top of the burner. She wants me to file down the burner near the electrode. I asked her if I should replace the valve and the spark module and she informed me I could bring these as a contingency. Parts ordered..; ordrng 1 WPW10475149 (Spark module) and 1 WPW10279615 (Valve Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/30/2021
Our customer is having a concern about excessive noise during water dispense. What I heard were normal sounds of water flowing through the initiated solenoid of the dual water valve. Our customer explained that it gets louder and he can hear it in the other room when someone else in the home is dispensing the water. I see no technical service pointers related to excessive noise on the dispense of the unit. Previous technician replaced the water tubes and water valves. I called Whirlpool Tech Line to see if there is any information not available to us on this noise situation. I spoke with Joel. SR#7731128331. There was only one more thing I could check. I check to ensure we did not have a kinked water line behind the unit. In the process I found that the homes water valve was not completely open. Our customer still was concerned it was to loud. I explained that this unit and dispense system is functioning as designed. I also explained that his water pressure is fine so there is no need for a water pressure regulator. There would be low to no ice production and decreased flow. This unit does not have this. Our customer explained to me that he had two previous technicians come out and say that the sound was not normal. We have only had one technician out. Since this is under extended warranty it appears that AIG sent a technician from another company that started this concept that the noise of water going through the water valve was not normal. I explained to our customer that I cannot change design and offered him the SR number with the Senior Technician at Whirlpool. He declined.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Zachary
Job Details: 06/30/2021
Checked washer found found faulty actuator popped off splutch. Reinstalled actuator and calibrated for washer to work in the meantime. Ordering actuator to resolve issue. Part is OOS and will need to be scheduled when is available.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 06/30/2021
Customer stated microwave wasnt working right. Got a F1E4 error code microwave power relay. Ordering thermostat and inverter. ; ordrng 1 WP4449751 (thrmst-fix) and 1 W10217711 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/30/2021
My helper Tech 02 and myself removed the dryer from the top of the washer. We replaced the main control and door with user interface. We tested the unit in quick service cycle. Reinstalled the dryer and washer for stacked unit. Nut is now functioning as designed.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 06/30/2021
Replace the gear case suspension motor and cam assembly unit still has a bit of wobble at it ordering basket as well will call tech line of all these parts do not resolve issue; ordrng 1 W10752719 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced control and dispenser. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/30/2021
Customer complaint is that the control panel is peeling off the unit. Verified issue. Replaced control panel. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Customer complaint is that the refrigerator drawer is not making a seal. Verified issue, will need to replace gasket. Also states the icemaker is making too much ice, and the unit is making a lot of noise. Ordering icemaker and damper control ; ordrng 1 WPW10300024 (Icemaker) and 1 WPW10196393 (Damper control) and 1 WPW10714545 (Gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Castroville, TX 78009
Richard G.
Job Details: 06/30/2021
Replaced door and badge. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78251
Richard G.
Job Details: 06/30/2021
ESTIMATE ONLY Customer complaint is that the unit was having a burning rubber smell. Found gearcase to be dripping oil and drive belt extremely loose. Unit needs a new gearcase, motor, belt, shifter, and cam assembly. Motor is covered under 10 year warranty. Customer will likely look into replacement unit.; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt) and 1 W10913953 (Shifter)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced evap motor with harness for both rc and fc, tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 06/30/2021
Called techline to document going to order dispenser ui and ice maker one final time. ; rqstng P&A on 1 W11293313 (Dispenser ui) and 1 W11115534 (Icemaker)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HB02
Near Converse, TX 78109
Chris S.
Job Details: 06/30/2021
Customer stated that oven panel was not working. Tried pressing all the buttons and nothing working also tried putting it in diagnostics mode and still not working. Found issue to be faulty console board part out of stock.; ordrng 1 W11297726 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near La Vernia, TX 78121
Chris S.
Job Details: 06/30/2021
Customer stated that light wont come on when opening left door found issue to be broken door switch. And customer stated loud humming noise coming from icemaker area. Couldnt duplicate the noise ordering icemaker just in case; ordrng 1 W11396033 (Door switch) and 1 WPW10300024 (icemaker)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78222
Chris S.
Job Details: 06/30/2021
Replaced door gasket and everything working as designed. Customer wants to order the other door gasket.; ordrng 1 W10830046 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Chris S.
Job Details: 06/30/2021
Customer stated that washer making noise. Found one issue to be drain hose not properly secured and other issue is faulty gearcase. Secured drain hose and ordering gearcase.; ordrng 1 W11454734 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near San Antonio, TX 78210
Chris S.
Job Details: 06/30/2021
Customer stated that washer was making weird noise. Found issue to be faulty gearcase. Collected SC and gave estimate for P&L 557.18 customer wants to think about it.; rqstng P&A on 1 W11035747 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 06/30/2021
Upon arrival customer stated that they dont need service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Chris S.
Job Details: 06/30/2021
Customer stated washer wasnt draining. Got draining error code. Checked all hoses everything was good also checked drain pump nothing wasnt clogged. Erased error code tested and calibrated washer everything working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Shavano Park, TX 78249
Sebastian
Job Details: 06/30/2021
WPW10605286 compressor Found that compressor on unit was running water was cycling unit is actually warm on the inside as well kill power to the unit to test her turn it back on and found the compressor is kicking back on unit is cycling as it sure appears to have no Freon..
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near San Antonio, TX 78232
Sebastian
Job Details: 06/30/2021
Found that the water valve on the unit is working its just only letting a dribble of water through removed water connection at line found that customers water feed is only at a dribble. Explain a customer must have the valve at the sink replaced collected service fee
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 06/30/2021
Tell the condenser fan shaft is wobbling inside the motor unable to make a repair on this without replacing the entire motor assembly customer would like to purchase a new unit. Collected service fee
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78212
Sebastian
Job Details: 06/30/2021
Replaced the Orion box compressor did kick on explain to customer that it will take about 12 to 24 hours for it to start being cool instructed them if it is not cool within 24 hours or in the middle of the day tomorrow that they likely do have a sealed system issue
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Sebastian
Job Details: 06/30/2021
Customer explained to me that the unit is working all right at the moment doesnt appear to be shaking or powering off on its own but customer has already set up to get a new unit from whirlpool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
Sebastian
Job Details: 06/30/2021
Replace both controls as per last technician customer pointed out that they were having moisture issues in door it doesnt seem right found that the hinge portion of the right hand side of the door on the bottom is completely broken appears at the hinge portion is pushing in the inside of the door also found that freezer section springs are malfunctioning ordering parts called Whirlpool to confirm autho; ordrng 1 LW10858417 (Door) and 1 WPW10397636 (Slide L) and 1 WPW10397635 (Slide r)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Found that there was a she caught under the agitator it was very badly twisted all the way to the shaft only way I was able to remove the agitator and she was my breaking the agitator ensure that I was able to fully remove agitator so I know exactly what Im going to need not entirely sure if Im gonna be able to remove the basket it seems to be giving a little bit of trouble ordering gear case just in case I am unable to remove basket ultimately I need to replace the basket and the agitator if I need to do the gear case to get this done I am ordering those parts as well; rqstng P&A on 1 W10752719 (Basket) and 1 W11161960 (Agitator) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Did not receive handle that was ordered, Decided to make repair anyway found that handle was still in good condition unit now closes and shuts tightly without popping open
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/30/2021
Tested unit. Loosing dc voltage off control. Called techline. Need to replace control. Sr 7731131812; ordrng 1 W10818296 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78238
Jesus C.
Job Details: 06/30/2021
Arrived at office. Maintenance said we are waiting on electrician and owners to arrive. Advised maintenance I will have to return later due to nobody showing up. ; schdld next appmnt for 6/30 WED 3
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS4
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/30/2021
Tested unit. Ligh not working. Found wiring to socket shorted. Repaired wiring. Replaced bulb. Light now working. No further issues. Tested to valve
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 06/30/2021
Actuator disconnected from cam assembly. Need new actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV6180WS1
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/30/2021
Tested unit. Not powering on. Found bad fuse. Reset fuse. Found belt slipped off convect fan. Replaced belt. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/30/2021
Ive verified that the thermostat was at fault for the nonresponsive co press or but after replacing it ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Hv drier)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78232
Zachary
Job Details: 06/30/2021
Checked washer F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F5E1 lid switch fault-lid is up, F2E1 UI button stuck. Tested valves manually and valves are stuck with debris. Washer would not go through calibration cycle due to lid lock issue. Ordering valve, and lid lock assembly as contingency to resolve issues. ordrng 1 W11165546 (Inlet valve) and 1 W10810403 (Latch assembly)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBMC140HSS03
Near San Antonio, TX 78213
Zachary
Job Details: 06/30/2021
Checked microwave oven, found what appeared to be a faulty board. Checked power supply and none present, had to guess and find which breaker was for oven. Found the correct one and microwave turned on. Was helping customer locate and identify other 240 breakers and flipped one that was 2 below MW Oven breaker and it turned off microwave. Was able to trip microwave back on and recommended an licensed electrician for any further fix. Microwave oven is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW07
Near San Antonio, TX 78209
Zachary
Job Details: 06/30/2021
Checked refrigerator found RC gasket almost completely falling off. Inspected gasket and it still looked good. Reinstalled gasket. Opened and closed testing, seal is seem less. Refrigerator is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78220
Zachary
Job Details: 06/30/2021
Replaced ring bearing. Tested dryer and it is now working as designed. New ring bearing has no issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM07
Near San Antonio, TX 78218
Zachary
Job Details: 06/30/2021
Checked refrigerator, found that both FC & RC gaskets are falling apart and not sealing properly letting warm air in both. Pictures included. Also that top left of FC door is sagging slightly. Damper is frozen up and not allowing cool air to flow into RC. Ordering both gaskets, evaporator cover, 2 washers for FC door to resolve issues. FC gasket is OOS, will need to be scheduled when all parts are available.; ordrng 2 WP489467 (Washer)s and 1 W11024683 (Evap cover) and 1 W11030682 (FC gasket) and 1 W11030683 (RC gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Live Oak, TX 78233
Zachary
Job Details: 06/30/2021
Checked upright freezer found loud buzzing noise coming from start device and capacitor on compressor. Ordering both parts to resolve issue.; ordrng 1 W11092533 (Start device) and 1 WPW10350564 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Making a grinding noise per customer. I didnt heard the noise which sounded like the gearcase, looked underneath and found powder from the splutch which was slipping, the teeth were bad, I didnt have one in TS so I installed the splutch kit W10721967 from job 24083 that I rescheduled which will need to be replaced for that job. Ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal and no longer making the noise
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 06/30/2021
Replacing suspension on unit has not resolved issue. Unit still shakes violently during spin. Removing tub and realigning unit results in the same issue. Will need to Replace tub gear case agitator and cam assembly to resolve issue.; ordrng 1 W10003790 (screw) and 1 3951744 (agitator (complete)) and 1 W10554251 (spin basket) and 1 W10870910 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW12
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Installed parts ordered, this should solve the issue per service pointer
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Goliad, TX 77963
Michael
Job Details: 06/30/2021
Light was just flashing on rinse, canceled it, F1E1 main control fault, F7E1 basket speed fault, cleared error codes and tried to calibrate, i noticed it didnt agitate properly and when it started to spin it shut down, error code F7E1 error code again, tested the actuator, test failed, ordered the actuator and rescheduled the customer ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Rockport, TX 78382
John L.
Job Details: 06/30/2021
Installed door, and issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Corpus Christi, TX 78418
Adam
Job Details: 06/30/2021
installed vent assembly grill gasket and Deflector tested unit issue resolved. I did run water through the unit for several minutes and spray arms were going I did not witness any leaks from top or bottom of unit but I did advise customer to keep an Eye on it. Issue resolved
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78414
Adam
Job Details: 06/30/2021
Install cooktop tested unit issue result. Labor should be considered double for encounter glass cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/30/2021
Install friction pad tested unit issue result
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Installed evaporator, vacuumed and charged unit. Charged unit with 3.75 ounces of refrigerant. Unit holding charge and pressurize the proper levels. Unit is cooling and
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Install components, powered unit back on after installation. Code F6 E3 communication error has returned. Will need to replace the white panel to resolve this issue.; ordrng 1 W10876351 (panl-cntrl)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near Corpus Christi, TX 78413
John L.
Job Details: 06/30/2021
Installed components, Vacuum and charged unit. Unit holding vacuum and charge. Charged unit with 7.25 ounces of refrigerant, no signs of leak and unit is cooling. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 06/30/2021
Installed compressor and 3way valve, vacuumed and charged unit. Vacuumed held, charged unit with 5.5 oz of refrigerant. Unit holding pressure at proper level. Ran test 4 to configure unit properly, unit is cooling and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Mathis, TX 78368
Jim
Job Details: 06/30/2021
Customer states that washer has no power. Asked customer if apartment maintenance had replaced bad plug, and she confirmed that they had. Checked plug for power, power good. Checked board input for power, power good. Called TechLine, spoke to Austin (SR7731020318), who, through voltage and resistance checks suggested replacing the main board and the lid lock switch. Please reschedule when parts arrive.; rqstng P&A on 1 W11307244 (Latch) and 1 W11498796 (Control, Main)
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS0
Near George West, TX 78022
Jim
Job Details: 06/30/2021
Contact TechLine, speak to Andy (SR7730797837), advised me to calibrate temperature according to the service pointer. Average temperature is 350.2. Calibrate temperature, and preheat oven to 350 degrees in convection bake. Purchased can of store brand jumbo biscuits. Told by TechLine to cook biscuits precisely as ordered by directions. Waited 3-5minutes after preheat to put biscuits in. Checked through door at 5, 8, and 13 minutes. Biscuits almost ready, not quite brown enough. Give 4 more minutes. See photos for biscuits. Biscuits were slightly darker in the rear row and lighter in the front row, but the middle felt the same in either one. Explained that this was the limit of what I could do.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 06/30/2021
Customer states that oven door is not closing fully and oven does not cook food properly. While pulling up Service Matters, noticed a service pointer that was directly related to the problem, but I am unable to pull it up due to unknown error. Call TechLine, spoke to Bruce (SR7731129147). He had me check the oven gasket, hinges, and door for bending, and recommended replacing both hinges. Please reschedule when parts arrive.; rqstng P&A on 1 W11390105 (Hinge, left)
We serviced a
JENN-AIR VENTHOODS
Model JXW8536DS0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/29/2021
Last trip found failing ui control. Replaced ui control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Comfort, TX 78013
Colton B.
Job Details: 06/29/2021
Issue was a faulty lid latch. Replaced latch, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/29/2021
Our customer was experiencing to much ice being produced. I checked the bail arm to make sure it is inserted correctly. This unit is functioning as designed and fully operational. Customer instruct and instal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Justin
Job Details: 06/29/2021
Spoke with customer and we agreed to reschedule. ; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
Justin
Job Details: 06/29/2021
Spoke with customer and we are rescheduling for next week ; schdld next appmnt for 7/7 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78249
Justin
Job Details: 06/29/2021
Replaced evaporator fan assembly, console ui and thermistor. Customer is going to leave off for another day.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 06/29/2021
Replaced thermostat first tested unit everything working properly.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 06/29/2021
Installed new control. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Error code F8E1. Replaced faulty water valve. Issue resolved. Tested thoroughly.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE900HBS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Assisted in WIFI connect. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/29/2021
I replaced the control and the shifter. Calibrated unit and tested problems components in manual test mode. Unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Ive verified that the issue was due to the actuator slipping from splutch assembly. As per the technical service bulletin Ive elected to replaced actuator. Rescheduled to return to replaced part. ; schdld next appmnt for 7/13 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/29/2021
Our customers fan was putting off a loud flapping sound on all levels. I uninstalled the OTR MW from the cabinet. I uninstalled the cabinet cover and found that the tech sheets from the unit were inserted in the fan inlet causing the sound. I removed the tech sheets from the incorrect location. I reassembled and tested with a extension cord. Unit is no longer causing the loud sound and is now functioning as designed. I reinstalled the unit and set the clock. Our customer said yes to our short survey. Customer instruct and install.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
Our customers microwave fan will only work on low and turn off. It will not run on medium or high. The unit would also not go into diagnosticsThis unit will need a new microcomputer. Ordering wiring harness and fan as contingency since in stock.Parts ordered. Microcomputer is OOS.; ordrng 1 W11342846 (Microcomputer) and 1 W10892388 (Fan) and 1 W10814463 (Main wiring harness) and 1 W10844417 (Harness Wire)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Boerne, TX 78015
Colton B.
Job Details: 06/29/2021
Replaced control panel, control board and display. Tested and no issues
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNTS0
Near Shavano Park, TX 78231
Jim G.
Job Details: 06/29/2021
Customer cancelled appt.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Replaced control and inlet valves. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cibolo, TX 78108
Chris S.
Job Details: 06/29/2021
Customer stated refrigerator still not cooling. When I took off back panel condenser fan wasnt on compressor wasnt on either. Replaced start device plugged refrigerator back in everything turned on compressor kicked on refrigerator started operating normally. If customer calls back please order control board W11449482
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/29/2021
Customer stated unit wouldnt shut off. Checked error codes. None found. Advised of service pointer W11525545 Rev B that talks about this exact issue and the fix for it is to do an over the air update. Attempted to help customer start the update but the app on customers phone wasnt properly functioning. Provided customer with provisioning teams phone number. If after all that and customer contacts us back please order W11297709 console.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78216
Jim G.
Job Details: 06/29/2021
Passed all diagnostics. Repositioned drain line. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78259
Zachary
Job Details: 06/29/2021
Talked to customer over phone. She said she had already rescheduled for the 12th. Since I already know which parts to order to resolve issue I am scheduling through here as well and letting office know so there isnt any dispatch issues. Ordering FC light housing, switch and LED module. 2 of the parts are OOS and will need to be scheduled when available.; ordrng 1 W11434460 (Housing) and 1 W11445850 (Switch) and 1 W11520324 (LED module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78258
Zachary
Job Details: 06/29/2021
Customer had incorrect dispatch. Is supposed to be dispatched through a home warranty. Did not charge service call because I did not want to stand in the rain. Verified unit. Customer does not want to proceed with OOW service dispatch. Gave them our magnet to ask for our service when talking to home warranty.
We serviced a
JENNAIR DISHWASHER
Model JDB1080AWB
Near San Antonio, TX 78249
Zachary
Job Details: 06/29/2021
Checked dishwasher found intermittent activity with control panel. Was able to put unit into service diagnostic cycle but dishwasher would not activate any of the cycle. Control board is needed to resolve issue. Control board is already on order and will need to be scheduled when part is available.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404EBS3
Near San Antonio, TX 78216
Zachary
Job Details: 06/29/2021
Checked dishwasher found F9E4 lower spray arm error, F2E1 stuck key on UI, F7E1 heater cut off, F6E1 fill valve stuck. Tested dishwasher through service diagnostics cycle, found motor has gone bad. Motor and sump assembly is required to resolve all issues. Customer is going to think about it and will call if they would like to proceed with service since part is OOS. If they call to proceed, order W10861526 sump & motor assembly.
We serviced a
WHIRLPOOL DRYER
Model WED9500TC2
Near San Antonio, TX 78232
Zachary
Job Details: 06/29/2021
Checked dryer found everything working on control panel and control board would engage when starting dryer. All power sources checked good. Checked thermal fuse and had gone bad. No resistance OL. Replaced fuse tested and dryer is now working as designed. used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
I removed and disassembled the unit. Replaced the microcomputer and bulb. Reassembled the unit and tested. The light is now functioning as designed. Unit s fully operational. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
Temperature in freezer was at 27 degrees F and the Fresh food at 38F . Our customer had the ice maker stop working in February during the freeze. Ever since then the unit stopped working. Recently they have had leaking in the deli dray and a sheet of ice under the drawer at the bottom of the RC. The drain pan in the compartment area seemed very dry. I removed the extension drain tube an ran wire up. There does not feel to be any obstructions and there is no evidence currently that the unit would not drain. I called Whirlpool Tech Line because of the less then ideal temperatures in the freezer and the possibility that this unit just needed a reboot to the system to get the ice maker working. I spoke with Bruce but he was of little help in assessing the problem. I tested the resistance on the mold heater of the ice maker and it has a resistance value of 50 ohms and it should be at 72 ohms. However, this should still function in a normal range. The resistance of the ice maker motor is at 5.6 k ohms. This is within the tolerance of 4400-8800..I spoke with DH and the unit will cycle as high as 27 F in defrost cycle. The temperatures dropped and ice is forming in the tray. Because of my findings and the intermittent condition we have a bad control. Our customer did have some power outages back during the freeze. This is the likely cause. ordrng 1 W11043763 (Control Board)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Cust complaint is that the unit is not powering on. Found terminal block burned and power cord damaged. Ordering main harness and power cord.; ordrng 1 W11164044 (Main harness) and 1 8171381RC (Power cord) and 1 8171378RC (Power cord)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Replaced gearcase, shifter, belt, cam assembly, capacitor, and motor. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/29/2021
Replaced gearcase, clutch, slider, rotor, and stator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced gasket. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced drain pan and drain tube. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Cust complaint is that the ice bin has a chip in it at the bottom. Verified chip. This is causing condensation on the outside of the bin and causing water to drip off the bin. Ordering bin.; ordrng 1 W10910401 (Ice bin)
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Replaced element, tested to complete. Unit is good to go.
We serviced a
MAYTAG FREEZER
Model MZC31T15UW00
Near San Antonio, TX 78255
Colton B.
Job Details: 06/29/2021
Replaced wire harness and tested unit and ran for 15 mins with no breaker trip or any other problems
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near San Antonio, TX 78249
Colton B.
Job Details: 06/29/2021
Issue is that when customer hit the start button they couldn't open the bin. This is because the solid pack setting was turned on which leaves the ram in the down position until the start button is hit again Turned setting off, unit now works as intended.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/29/2021
Last trip found failing console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 06/29/2021
Installed compressor and drier, vacuumed and charged lines. Unit holding and has begun to cool. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 06/29/2021
Called and spoke with Cameo, too late in the day to come out , rescheduled customer ; schdld next appmnt for 7/8 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
Inspection of unit shows error code for motor fault. Service pointer directly related to this unit suggesting issue with actuator. Inspection shows pin has come loose from cam assembly. Replaced actuator to resolve issue; ordrng 1 W10815026 (actuator)