We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Replaced valve and still not getting water to ice maker. Found issue to be faulty water filter housing.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Customer stated that stove would shut off when using oven foundation to be control board. Replace control board test unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBS305PDB14
Near Floresville, TX 78114
Chris S.
Job Details: 10/14/2021
Went to replace control board tester unit it is not working still. Found issue to be user interface. Part is discontinued.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Stockdale, TX 78160
Chris S.
Job Details: 10/14/2021
Play suspension tester unit everything working good do not need cam replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 10/14/2021
Customer stated screws came out of door. Verified nothing stripped out, reinstalled screws to resolve that issue. While verifying the screw holes noticed a wire harness in door loose, used wire tie to resolve that issue. Per sb web unit under ELW program. ; used 1 Wp8567668 (Tie-wire) from stock
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Kerrville, TX 78028
Colton B.
Job Details: 10/14/2021
Returned to customers house to replace digital screen. Installed new screen and it functioned without any problems. Job complete
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WRQA59CNKZ
Near Ingram, TX 78025
Colton B.
Job Details: 10/14/2021
Returned to replace ice maker for customer. Installed new ice maker and tested as needed. New ice maker functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Schertz, TX 78154
Chris S.
Job Details: 10/14/2021
Customer stated they want us to have the parts for the washer since its making the same issues in time to get them. Ordering control board UI board drain pump and lower harness. Need authorization for parts.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Tested unit. Sump not running. Replaced sump assembly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Ice maker not running. Replaced ice maker. Called tech line. Found pins on wiring harness from liner popping out of connector. Secured all pins to the connector and secured wiring. Ice maker now running. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/14/2021
Customer complaint is that there is standing water on some surfaces. Multiple mugs that are upside down have water on top of them. Advised Any recessed surfaces will retain water. Called tech line. Unit is working as designed. Sr 7731989128. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/14/2021
Restriction in evap. Will need to install dye drier and vacuum unit. Will reschedule.
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAC0
Near Boerne, TX 78006
Colton B.
Job Details: 10/14/2021
Customer reported detergent falling into tub before turning on the appliance. Changed out old detergent trae with new one and new trae functioned properly. Advised customer to let a cold cycle run through the appliance
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 10/14/2021
Replaced parts. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near San Antonio, TX 78209
Zachary
Job Details: 10/14/2021
Checked washer, found completely dead of electrical activity. Good power to unit. Replaced both console and control board. Calibrated and tested washer no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Converse, TX 78109
Zachary
Job Details: 10/14/2021
Checked washer, issue is strike was snapped in half. Checked lid and does not come with strike. Ordering strike to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Converse, TX 78109
Chris S.
Job Details: 10/14/2021
Customer stated that they dont need service icemaker was making ice again.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Converse, TX 78109
Chris S.
Job Details: 10/14/2021
Upon arrival customer stated they dont need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near San Antonio, TX 78204
Sebastian
Job Details: 10/14/2021
Found that the icemaker chute was not installed correctly made adjustment cleared out unit tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78237
Sebastian
Job Details: 10/14/2021
Found that two of the switches in the back are evident that it has blown there is a black mark on there Ordering all the switches as a contingency.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 10/14/2021
Customers concern is if the unit does not dry the plastic explain to them that the rinse aid does not adhere to plastic because it is porous. Showed example of Tupperware that had orange from food as an example of plastic being porous holding on to the material another concern is that they say that the cups from the top rack drip onto the bottom making it hard to dry explain to customer that they must pull out the bottom rack first as per manual confirmed with tech line that these are all common issues that the customer needs to be advised that or not repairable and the unit is working as it should.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78254
Sebastian
Job Details: 10/14/2021
Customer is having intermittent issues losing the cooling again at the moment the unit is cooling good temperature but there is evidence that the water in the ice container has melted customer explained that they lost all the cooling on occasion and then it comes back when resetting the breaker or on its own cannot determine any issues at the moment ordering inverter box as it appears to be struggling.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78238
Sebastian
Job Details: 10/14/2021
Replaced the manifold on the unit unit good to go
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 10/14/2021
Hes out the balance during the tub ring along with the water valve did find a good amount of calcium in the water valve
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/14/2021
Customer reported dryer not heating at all. After inspection and testing continuity on multiple fuses found bad heating element. Old heating element had broken coil. Replaced with new heating element and tested on time dry as needed and dryer is functioning properly. Job complete
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 10/14/2021
Returned to customers house to replace door. Installed new door and everything is function properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
F0E5 off balance. Tested suspension for issues, suspension is shot and will need to be replaced to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78413
Jim
Job Details: 10/14/2021
Customer states that washer is leaking water from somewhere. Check front for leak, none found. Find leak in rear, coming from water valve. Tighten hoses to make sure water valve was leaking, not hoses.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Corpus Christi, TX 78410
Jim
Job Details: 10/14/2021
Customer states that refrigerator is not cooling properly. Check temperatures: freezer is set at -4, reading 0 degrees. Refrigerator is set at 33 degrees, reading 41. Called TechLine, spoke to Leon. After various checks and tests, determine air returns possibly blocked (SR7731989588). Air return clear. Hear evaporator fan, sounds weak. Replace evaporator fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB
Near Corpus Christi, TX 78415
Michael
Job Details: 10/14/2021
I called and spoke with Oscar, he said that he had defrosted it and the appliances is cooling normal at this time. He will call us back if it acts up again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Port Aransas, TX 78373
John L.
Job Details: 10/14/2021
Inspected unit, compressor will not power on. Compressor on unit looks good. Board issue causing problems with this unit. Will need to order board to replace and resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
F0E5 off balance. Tested suspension for issues, suspension is shot and will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL OVEN
Model ACR4303MFS4
Near Corpus Christi, TX 78412
John L.
Job Details: 10/14/2021
Installed component, tested unit after installation. Issue resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Alice, TX 78332
Adam
Job Details: 10/14/2021
Unfortunately I was late to this appointment and location where product is being kept is already closed. Reschedule for following Thursday; schdld next appmnt for 10/21 THU !
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Alice, TX 78332
Adam
Job Details: 10/14/2021
Customer states every time they use the convex function theres a rattling sound. Customer also states for the past few uses noise has not happened. Inspection of unit shows no error codes and all functions work as designed preheated the oven to 450 convection waited for noise but did not happen. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED94HEAWO
Near Falfurrias, TX 78355
Adam
Job Details: 10/14/2021
Customer complaint of unit not starting. When pushing the start button you can hear an audible click and then nothing. receiving error code L2 drop in power. I have to replace the control board and testing unit still not receiving proper voltage. Replace belt switch thermistors motor and uI to resolve issue.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kingsville, TX 78363
Adam
Job Details: 10/14/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows no error codes. Manual testing of all components shows excellent functionality as well as good temperature hot and cold. Calibrated unit and ran verification cycle all operations are normal. Cannot duplicate customer complaint issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Kingsville, TX 78363
Adam
Job Details: 10/14/2021
Inspection of unit shows error code for long drain as well as overload. Pre-diagnostic states replace drain pump which is correct. But unfortunately strike for this unit is also broken. Will need to order strike in order to properly repair unit
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
John L.
Job Details: 10/14/2021
Started work to replace compressor, as compressor was re-replaced found multiple issues from tubing running from evaporator tray to compressor. All this tubing has corroded and become brittle which has to be falling apart causing leaks throughout system. Will need to replace evaporator assembly to resolve these issues.
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS1
Near Robstown, TX 78380
John L.
Job Details: 10/14/2021
Inspected unit, compressor has completely locked up that unit causes breaker to flip. Replaced compressor, vacuumed lines and charged unit with 4.75oz of refrigerant. Unit holding charge and equalized. Evaporator is frosting over. Issue has been resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Corpus Christi, TX 78402
Michael
Job Details: 10/14/2021
I called and spoke with Mr Rangel and advised I wasnt coming out due to weather. In talking with the customer, its heating, its just the error code. The sensors have been changed out twice, this is a control board issue, problem solved on another job same unit. Ordered the control, please reschedule the customer when the part comes in ;
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 10/14/2021
I called and spoke with the customer, Lisa at RAC advised I wasnt coming out due to weather. She told me it wasnt heating per customer. I advised her it was heating properly when I checked it previously, she said they tested it at their location and it still isnt heating Rescheduled cust and ordered the fix-thermostat, rescheduled other parts as well.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
Model Number: KRFF507HPS02 Serial Number: KA1614206 DOP: 2021-04-26. Our. Us timer is having a problem with ice production. I ran test 56 and received error code E2 lost position. I ran test 57 and the ice maker did not harvest. This unit will need a new ice maker. Im ordering a UI as a contingency.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Douglas H.
Job Details: 10/13/2021
Customer stated unit still not draining. Checked unit over to find issue is drain pump overheating, causing drain pump to stop functioning. Customer wished to proceed with repair. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 10/13/2021
The control sent was not correct but it appears we need a transmission (gearcase) anyway as it is knocking very loud is likely to go out completely very soon. I will also replace the control as it does appear to meet the criteria for SP W10754551.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/13/2021
After speaking with techline again we determined that both the transformed and grid. Must be replaced. Also the control will be replaced as there may be a voltage control issue as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/13/2021
Tested unit. Not powering on. Found wiring damaged at terminal block. Repaired wiring. Unit powers on. No further issues. Tested to complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/13/2021
Rediagosed unit to find issue to be ceased compressor, getting amp draw of 2. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Douglas H.
Job Details: 10/13/2021
Customer stated unit stopped cooling immediately after repair. Found start device shorted out and found unit sprung leak in SS. Repaired leak and replaced start device to resolve the issues. Vacuumed unit, held vacuum. Charged unit held charge. Advised customer of 48 hr cool down period. Unit was cooling immediately upon testing. No further issues at this point. If cooling issues proceed please order W10507884 compressor.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 10/13/2021
Replace the harnesses in the sensor on the unit tested unit found that it is operating as normal customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/13/2021
Tested unit. Ice mold popped out of ice maker assembly. Reinstalled mold tray. Tested ice maker. Hasnt popped out during testing. Found hard water buildup in fill tube. Cleared fill tube. Ice maker is working properly at this time. Advised customer to monitor for any issues. If issue reoccurs then will need to replace ice maker. Ice maker part number W10873791. Job complete.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/13/2021
Installed new valve and burner cap. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Schertz, TX 78154
Zachary
Job Details: 10/13/2021
Found part is paid for on entitlements. Replaced console and it is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 10/13/2021
Replace actuator. Calibrated and tested unit everything working properly no error codes. yes to survey.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 10/13/2021
Replaced pumps however the water inlet valve is also failing.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 10/13/2021
Replaced bad recirculating pump. Whole reservoir and light parts were caked with lime scale. Cleaned to best of my ability. Recommended replacing reservoir pump as well and scheduling to come back and replace that pump. Unit is working properly right now but during testing reservoir pump seems like it will go out soon. Recommended cleaning more often with solution you buy at store. To clean you turn unit off, drain reservoir of any water. Put plug back in and pour solution into reservoir then start back up and select clean cycle. Be sure that that cycle starts. After few hours go back and drain unit. Rinse with water to best of ability and discard first full batch of ice.=
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I called our customer ahead of time and left a voice mail that I was on the way. I rang the door bell and had no answer. I called our customer from the door and she informed me that she had already had another technician come out and fix it in the morning. The unit is now functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78218
Chris S.
Job Details: 10/13/2021
Replace heating element check for error codes got no error codes everything working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/13/2021
Installed new service kit for drain pan. Installed dye drier. Vacuum and recharge unit. Good frost pattern on both evaps. No further issues during testing. Sealed system covered under warranty. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/13/2021
Last trip found faulty infinite switch for right front burner. Based on customers call in notes, frozen pizza function not working properly and left front still too hot, picked up infinite switch and control from parts warehouse. Replaced both infinite switches and control to resolve all issues. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near San Antonio, TX 78209
Jim G.
Job Details: 10/13/2021
I verified faulty hinges.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I replaced the bezel for the faucet and softener dispenser. Are customer was concerned about the softener getting clogged. I explained to our customer that it could be related to the damaged part that I was replacing. I replaced the damaged bezel. She disagreed that the part I replaced was causing her clog. I explained I would document with Senior Technicians at Whirlpool. I called Senior Technician at Tech Line to go over our customers concern. He mentioned that some softeners are pretty thick and that the use and care guide discuss cleaning the dispenser out. It also can get build up but would leak considerably if blocked. On page 10 of the Owners manual it states: Cleaning the Dispensers: After a period of using your washer, you may find some residue buildup in the washers dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all purpose surface cleaner, if needed. SR#7731024886. I will make a new job ticket since this is a separate issue and order and install a new softener dispense, run test and go over cleaning procedures. This unit is functioning as designed now. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near San Antonio, TX 78212
Jim G.
Job Details: 10/13/2021
Replaced control. Issue appears resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 10/13/2021
Replaced both modules. Issue is resolved. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Sebastian
Job Details: 10/13/2021
After replacing the actuator unit started working as it should I mustve had a bad actuator last time did not need to replace control as everything was working appropriately after the shift change
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 10/13/2021
Customer stated door not closing properly. Found slight damage to catch. Replaced catch to resolve the issue. Then found the strike needed adjustment. After adjusting the strike, door closing properly now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAF02
Near San Antonio, TX 78248
Jim G.
Job Details: 10/13/2021
Ed SR# 7731979797
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near San Antonio, TX 78223
Chris S.
Job Details: 10/13/2021
Customer stated that microwave has condensation and mold in door and a blower. Called tech line spoke with Richard said its not mold its dirt.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near La Vernia, TX 78121
Chris S.
Job Details: 10/13/2021
Fixed top door hinges tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 10/13/2021
I was able to verify faulty light modules. Replaced both. Issue is resolved.
We serviced a
MAYTAG REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
Our customer had molted ice in the bin as well as a block underneath as well as frosting underneath the bin in the outside margin. Our customer did acquire a new water filter but I noticed that it was not fully inserted. I fixed this and aired out the lines. It took a long time to air out the lines and the water is really murky. The water dispensed in 8 seconds is 12 ounces. I cleared out the ice build up and checked the bin arm and auger motor. They are working. I spoke with Leon, Senior Technician at Whirlpool and reviewed all that has been done and my findings. He informed me that there is nothing further I can do to improve the dispense. I went through all the checks from my previous trip and found that the ice door motor is now not opening. UnfortunAtely this part is now discontinued. I showed our customer the problem and that the part is now discontinued. This unit is now unrepairable for this problem. I turned the ice maker off.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I replaced the water filter housing and tested the unit with the filter in. It still comes out at a trickle. I removed the water filter and tested water pressure again. The unit is putting out 9 ounces in 8 seconds. I tested for 115 VAC from P3-4 wrt to P1-2 and received 0 VAC at steady state and 120 VAC when dispensing. The control is providing the correct potential to move electrons. I spoke with Chris, Senior Technician at Whirlpool. He explained that I had done everything possible and that the only thing that it could be now is a bad water filter. I explained to him my concerns that this water filter had a short life. SR#7731978260. I explained to our customer about acquiring a new water filter and to let Whirlpool know if this does not resolve the problem. Our customer was concerned that the filter did not last 6 months. I agreed with him. I called Whirlpool Trade Care Team to express my concerns about the water filter life. He was not able to provide a concession because the owners manual states Replace the disposable water filter when indicated on the water filter status display or at least every 6 months. If water flow to your dispenser or ice maker decreases noticeably, change the water filter sooner. SR#7731979778. He documented it for our customer to reference for any future advocacy.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/13/2021
I uninstalled the oven from the cabinet. Removed top panels and console. Replaced antenna and console. Called connect team twice to guide installation and WiFi access. Spoke with Jared. Unit is now connected to WiFi and in process of downloading update. Unit is now functioning as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78217
Zachary
Job Details: 10/13/2021
Checked refrigerator, 2 issues, top lights in RC and FC light were out and plastic flap that goes on ice maker was popped off. Reinstalled ice maker flap fixing that issue. Replace top right module because it was completely dead and no change. Checked freezer light and it was completely dark as well. Used truck stock to replace it and issue solved. Had 2 bad modules. Adding that it is not simple to replace freezer light. Took additional 30 minutes to replace on this model and reinstalling door should involve 2 techs. Refrigerator is now working as designed.; used 1 W10695459 (Module) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78232
Jim G.
Job Details: 10/13/2021
Cleared obstruction from the drum baffle. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Zachary
Job Details: 10/13/2021
Checked washer, issue is agitator broke off at base. Checked error codes found F0E7- load detected when running clean washer cycle, F0E9-OB pause; Fault is displayed when an off balance condition is detected and after user interventions, F0E5- off balance load. Communicated with customer on proper loading procedure to prevent errors. Replaced agitator, calibrated and tested washer no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Issue was low flow issue. Replaced dispenser kit with valves to resolve issue. Unit tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Replaced thermal fuse and tested as needed. Everything functioning properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 10/13/2021
That unit is pulling low amp draw .5 .6 Found that the unit compressor is not ohming out correctly showing odd combination of numbers found that the unit has been on for at least an hour showing no frost pattern whatsoever customer has a bad compressor and no refrigerant gave a quote exceeds cost of new units.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS
Near San Antonio, TX 78255
Colton B.
Job Details: 10/13/2021
Customer reported light staying on when door is closed. After inspection found no error codes and door closing properly. Instructed customer to follow through with hand when closing microwave door. Customer also mentioned issues with display that seemed to resolve themselves after he put new breaker. Will call back if issues with display return
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Zachary
Job Details: 10/13/2021
Checked OTR MW, light indeed would not turn off. Discovered LED bulb installed. Told customer this is a common cause of the issue. Installed factory incandescent bulb. Would not turn on. Replaced microcomputer and tested. Light now working properly. No other issues or errors found. OTR MW is now working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 10/13/2021
Installed cooktop to fix the crack. Went to install a new blower, but ran into some problems. There is no vent into the floor, I dont see how we make this motor work with the current set up. Called NR who said to tell customer to have installers back out. We cannot install a new blower with a wall vent. Leaving all blower parts with customer for the installers.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Jim G.
Job Details: 10/13/2021
I verified several errors ranging from a speed fault (tachometer/actuator) which the actuator should alleviate. It appears there is a pressure sensor issue which is addressed by the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that evap fan making loud noise still. Found issue to be fan bracket need to be Secured. Secured fan bracket tested unit everything working properly podcast.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that freezer had frost around the front of freezer. Found issue to be screws for freezer door was not tightened and leaving a gap. Fixed screws to freezer door everything working as designed. yes to survey
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017AS -1
Near Schertz, TX 78154
Chris S.
Job Details: 10/13/2021
Went to replace control board to see if that fixes issue. It did not fix issue found it should be noise filter board to be problem ordering filter board and transformer just in case.
We serviced a
WHIRLPOOL RANGE
Model KECC607BBL02
Near Corpus Christi, TX 78404
John L.
Job Details: 10/13/2021
Inspected unit, no function on cooktop. Shut power to unit, restored power and all functions returned. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 10/13/2021
Installed the clutch and the stator, it didnt solve the issue, installed control, still didnt solve it. Got back underneath and moved the harness around, found a white wire had broken off of the drain pump connector. Made the repair at the harness connector and plugged it back into the pump, plugged the appliance in and I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77901
Michael
Job Details: 10/13/2021
Installed new lid, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid and appliance are installed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
The ice maker isnt making any ice now per customer. The appliance is cooling properly, 35 degrees in the RC and 0.6 in the FC, the appliance is cooling properly. E5 error code on the ice maker, bad thermostat. Ordered the ice maker, please reschedule when the part comes in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 10/13/2021
Inspected unit, found issue to be with small divot on side of door not allowing proper depression of switch. Installed new switch with longer throw and layered spacer for maximum activation of switch. Tested after modifications, and issue was resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Customer states back right burner will not turn on at all. Testing unit shows all burners are working as designed and there are no error codes on the unit. Further inspection of wire harness shows L2 not very tight. Tightened all connections taking voltage reading shows good. Re-tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
Installed the console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is responding and working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Inspection of unit shows error code for motor fault. Further investigation shows there is a service partner in regards to this issue and replacing the actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Call customer prior to arrival to confirm both address and purchase state of unit file shows as out of warranty. Customer states numbers I gave her are from an older unit the one that were here to look at is from March of this year but according to model serial number on file shows that the product is in fact out of warranty. Unfortunately customer is not available to provide me with receipts and gentlemen of the house was not very forthcoming with information he handed me a folder full of receipts with no information given. Call number on the file and customer states that she needs to have her son call her in order to get correct receipt. I relayed this information to the sun waited about 15 minutes but son never returned from back of room. I did inform them that the unit is out of warranty and if they can produce the receipt that shows the correct purchase date they can call back and reschedule
We serviced a
KITCHENAID ICEMAKER
Model KUIS18PNZB1
Near Port Aransas, TX 78373
John L.
Job Details: 10/13/2021
Inspected unit, found hairline fracture on reservoir which is causing slow drip. And filter assembly dripping when calling for water. Will need to replace lines and assembly to resolve.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/13/2021
Customer complaint of burners not staying at cost and temperature. I did explain to customer that the stove does fluctuate the heat in the burner For safety issues. Further inspection of unit shows no issue with the stove both oven and range work as designed. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
John L.
Job Details: 10/13/2021
Inspected unit, found a few issues. Tripped breaker, bad block terminal, and popped fuse. Replaced components and reset breaker. Tested after work was done, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Sandia, TX 78383
Jim
Job Details: 10/13/2021
Customer states that washer panel is not operating properly, and error F6E2 (communication error) showing on display. Clear codes, and restart, washer does not restart. Exchange console and test. F6E2 pops backup. Clear error and test in service diagnostics mode. Washer running as designed.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Mathis, TX 78368
Jim
Job Details: 10/13/2021
Customer states that burner on left side does not come on, and others cut off periodically. W11371990 is recommended by service pointer W11354284B and MAY improve performance, according to Chris at TechLine (SR7731977535). Please reschedule when parts arrive.