Near Shavano Park, TX 78230
Ezequiel V.
Job Details: 04/08/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator found frost build up at freezer section evap.called tech line preformed troubleshooting steps with techline narrowed down to bad bimetal defrost ordering bi metal to resolve issue.SR7727494055; ordrng 1 W10482187 (harns-wire)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 04/08/2020
WASHER ROPER RTW4516FW2 Replaced latch. Issue resolved. ; used 1 W11307244 (LATCH) from stock
Near Bulverde, TX 78163
Colton B.
Job Details: 04/08/2020
COOKTOP GAS WHIRLPOOL WCG97US6DS00 Issue was that the customer had one broken and two cracked knobs. This is a functional issue because customer cannot turn burner on with broken knobs. Ordering and rescheduling for Friday.; ordrng 3 WPW10594481 (KNOBS)s
Near Spring Branch, TX 78070
Colton B.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Issue is that the unit is not defrosting. Verified that heater works in diagnostics, issue is a shorted defrost thermistor. Ordering a new one and returning. Defrosted evaporator.; ordrng 1 WPW10383615 (DEFROST THERMISTOR )"
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived at home. Found water leak from fresh food. Found crack in reservoir. Will need to replace reservoir. ; rqstng P&A on 1 WPW10366790 (reservoir)
Near Cibolo, TX 78108
S. L.
Job Details: 04/08/2020
WASHER MAYTAG MVWB855DC3 "F9E2 F5E1-3 present cannot get keypad to run any diagnostics issue in control and console voltage and resistance good on console and control issue is internal on these components,called Trade Partners for concessions spoke to David got authorization or parts only authorization number MPNY600AP1 ordered console control and lid lock rescheduling Thursday. Paid service remaining balance .; ordrng 1 W10861642 (latch) and 1 W11112662 (console) and 1 W11171748 (CONTROL)"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/08/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZB1 "Customer stated the unit stopped producing ice 2 days ago. Found that the evaporator fan motor was not working in diagnostics. Ordered new fan motor to resolve issue. ; ordrng 1 W10124096 (fan,motor)"
Near San Antonio, TX 78245
Justin
Job Details: 04/08/2020
RANGE AMANA AER6303MFS2 Need to order and replace main wire harness for unit. Black wire in back has melted and burnt off of terminal block. Unplugged unit to prevent further damage. ; ordrng 1 W11134840 (harns-wire)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/08/2020
DRYER WHIRLPOOL WED8740DW1 "Customer stated that the unit stopped heating. Diagnostics revealed error codes F4E3 F4E2. Lime voltage tested good from wall and at terminal block and control. Ordering fuse and cutoff to resolve issues and control.; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10849080 (cntrl-elec) and 1 W10909685 (fuse-thrml), states that autho needed"
Near San Antonio, TX 78245
Justin
Job Details: 04/08/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Need to reschedule so I can have a helper for this job. ; schdld next appmnt for 4/10 FRI !
Near San Antonio, TX 78251
Justin
Job Details: 04/08/2020
DRYER AMANA NED4655EW1 "Found an ear ring stuck between drum and frame, removed and tested to complete."
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Moisture on air vents and warm air return in fresh food section. Called techline. Could not find source of leak. Need to seal both fresh food and freezer with silicon. Sr 7727538580; schdld next appmnt for 4/10 FRI !
Near Spring Branch, TX 78070
Colton B.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was condensation on freezer door gasket, door closing issues and dispenser issues. Remolded deli drawer gasket to fix condensation issue. Adjusted door to fix issue with vertical mullion not aligning with channel. Pressure on dispenser paddle seemed normal, informed customer that pushing the top of the dispenser panel is the way to use dispenser effectively. Unit testing good."
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/08/2020
WASHER MAYTAG MVWC565FW2 Complaint is washer will not turn on. Tested wahsher. Good power to control. Can’t access diagnostics. Will need to replace control. ; ordrng 1 W11399433
Near Bulverde, TX 78163
Colton B.
Job Details: 04/08/2020
WASHER WHIRLPOOL WFW9200SQA11 "Customer complaint is a leaking washer. Finding issue to be customer adding a sent booster with a detergent pod, causing an over suds issue. Customer also has a water softener. Talked to customer about detergent use. Collected SC."
Near San Antonio, TX 78258
Colton B.
Job Details: 04/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Issue is that the unit would not fill. Cleaned fill valve filter, unit now fills and washes well. Unit testing good, no issues at this time. Collected service call."
Near Boerne, TX 78015
Douglas H.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Last trip found faulty ice maker and ice door. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near Shavano Park, TX 78231
Ezequiel V.
Job Details: 04/08/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Checked refrigerator found bad thermistor. Ordering thermistor to resolve issue.; ordrng 2 W11238391 (thermistor)s
Near San Antonio, TX 78251
Richard G.
Job Details: 04/08/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced control, thermal fuse, and sensor. Preheated oven to 350 degrees. Oven was off about 20 degrees, calibrated unit. Tested to complete. Unit is good to go."
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRF325SDHZ01 Complaint is drawer is damaged. Drawer is damaged on rails and will not close. Will need to replace drawer. ; ordrng 1 W11162448 (pan-snack)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/08/2020
RANGE WHIRLPOOL WFE505W0HB1 Installed new terminal block. Tested range. All burners are working. Bake and broil are working. No further issues. Tested to complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/08/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Unit leaking under deli drawer. Found cause to be warped drain pan. Quoted 172.27 for P&L. Customer wants to proceed with repair. Order drain pan to resolve the issue. Collected Sc ; ordrng 1 W10836964 (pan-drip)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found hinge missing ordering hinge parts to resolve issue. ; ordrng 1 12963205ED (hinge, top right) and 2 12992403 (screw)s and 4 12992602 (screw)s and 1 12999502 (shim-hinge) and 1 W10337648 (cover)"
Near Helotes, TX 78023
Justin
Job Details: 04/08/2020
OVEN ELECTRIC (D WHIRLPOOL RBD245PRT00 "Found no display on unit, lights come on but no display. Calling techline to assist, Robert is assisting. microcomputer is no longer available. Will not be able to repair unit. 7727540181. Part number needed is 8303883"
Near San Antonio, TX 78259
Ezequiel V.
Job Details: 04/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 4289 checked refrigerator found unit unplugged. Customer stated prior to disconnecting unit was making loud noise found condensation at freezer possible fan frosting over. Customer stated there was frost build up in freezer due to door being left cracked open. Preformed diagnostics no issues. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/08/2020
DRYER SAMSUNG DV42H5200EP A3 Found issue to be the unit is making noise from the roller and pulley. Ordering parts to resolve issue. Collected service call.; ordrng 3 DC97-16782A (WHEEL ROLLER)s and 1 DC93-00634A (PULLEY)
Near San Antonio, TX 78240
Richard G.
Job Details: 04/08/2020
WASHER MAYTAG MVWC565FW2 Customer complaint is that the drain pump is coming on by itself and the unit will not spin. Unit was unplugged. Plugged it in and the drain pump immediately started on its own. Entered diagnostics and found error codes F0E5 off balance load detected. Ordering control.; ordrng 1 W11399433 (CONTROL )
Near San Antonio, TX 78247
S. L.
Job Details: 04/08/2020
REFRIGERATOR IKEA IX7DDEXGZ003 Found 2 issues door switch in RC was not being actuated when door shut on Right side installed spacer and switch activated evaporator fan coming on but compressor and condenser fan not running still. Found compressor and condenser fan not coming in in diagnostics tested control board found P1 connector at blue wire not fully seated. Correctly installed connector did amp draw and monitored unit components tested temperature temperature dropped in FC 36 degrees in 20 minutes advised of survey and all operations working as designed.; used 1 WPW10221048 (SPACER) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/08/2020
REFRIGERATOR JENNAIR JFC2290VTB0 Apparatus compressor is mot responding at all. Start device is at fault. ; ordrng 1 WPW10194431 (start-dev) and 1 WPW10662129 (capacitor)
Near Schertz, TX 78154
S. L.
Job Details: 04/08/2020
RANGE WHIRLPOOL RF367LXKQ0 Found shorted broil element and broken light socket assembly need also new screw for back since it is stripped out ordered both rescheduling Thursday. Customer needs to waiver since unit was put outside and have to reinstall unit. Customer declined to sign waiver spoke NR said to proceed with repair and not install unit without waiver signed.; ordrng 1 3196701 (light socket assy) and 1 W10856603 (elmnt-brol) and 1 W11233072 (SCREW)
Near San Antonio, TX 78239
Steven G.
Job Details: 04/08/2020
ICEMAKER (STANDA KITCHENAID KUIS18PNZW2 "Checked ice maker found not getting cold, no freon bad Evaporator, replaced compressor and Evaporator vacuumed and charged unit everything is working normal now ; used 1 W10843121 (REG DRIER) from stock"
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/08/2020
WASHER WHIRLPOOL WFW75HEFW0 Found issue to be bad ACU. Ordering new appliance control to resolve issue.; rqstng P&A on 1 W11201274 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/08/2020
DISHWASHER AMANA ADB1400AGS1 Replaced heating element. Issue resolved. Tested properly.
Near San Antonio, TX 78023
Justin
Job Details: 04/08/2020
RANGE JENN-AIR JDRP548HL00 "Replaced frame for inside door, when doing so found scratches on outside door and scratches on top of knob controls for cook top will need to replace both parts. Will replace latch when I repair other issues. Unit is still within 30 day limit, attached move in date for customer. ; ordrng 1 W11289593 (PANEL CONTROL) and 1 W11315557 (glass-door)"
Near San Antonio, TX 78254
Justin
Job Details: 04/08/2020
WASHER AMANA NFW5800HW0 Found back panel dented in real bad which is more than likely the loud operation cause. Will need to replace panel. ; ordrng 1 W11316628 (panel)
Near San Antonio, TX 78259
Ezequiel V.
Job Details: 04/08/2020
DRYER MAYTAG MEDB765FW0 Checked dryer when running on normal cycle unit shut off mid cycle. Ordering new control board to resolve issue. Ordering drum sensor just in case. ; ordrng 1 3387223 (electroid) and 1 W10298258 (harns-wire) and 1 W10914394 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/08/2020
RANGE WHIRLPOOL WFE505W0HB1 Installed new terminal block. Tested range. All burners work. Bake and broil work. No further issues. Tested to complete.
Near San Antonio, TX 78233
Steven G.
Job Details: 04/08/2020
DRYER MAYTAG MEDB765FW0 "Checked dryer found line voltage problem, checked voltage is fine ordered control ; ordrng 1 W10914394 (CONTROL )"
Near San Antonio, TX 78254
Justin
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW8500DC3 "Unit has no sound, display comes on but will not go into a automatic mode or calibration. Communication error is occurring, will need to order control board and more than likely Console again. Calling partner team to see about covering parts, will not cover parts."
Near Converse, TX 78109
S. L.
Job Details: 04/08/2020
WASHER MAYTAG MVWX655DW0 "Found pressure system fault, checked hose no kinks in hoses. Cleared code calibrated unit ran regular wash no issues at this time advised customer if issue happens again will need control. Quoted service fee paid today remaining balance isid customer approves repair in 90 days.; rqstng P&A on 1 W10625696 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 04/08/2020
WASHER WHIRLPOOL WFW6620HC0 "F8E1 seen in faults, will need to replace valve. Replaced valves and tested to complete."
Near San Antonio, TX 78240
Richard G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS950SIAM01 Customer complaint is that the icemaker is no longer working. Need to order icemaker motor and harness. Collected discounted service call due to customer being prior military.; ordrng 1 8201515 (i/m module assy) and 1 W10242384 (harns-wire)
Near San Antonio, TX 78233
Steven G.
Job Details: 04/08/2020
DRYER MAYTAG MED6230HW0 Checked dryer found won’t start ordered parts; ordrng 1 W11164010 (TOUCH PAD ) and 1 W11396819 (CONTROL )
Near San Antonio, TX 78260
Jim G.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 After installing new gasket verified that the seal is not making full contact in the middle. This indicates a bowed door. Techline advises new refrigerator door. Rick SR# 7727545945Please contact when door arrives. ; ordrng 1 W10578907 (dor-fmd) and 1 WP2261963 (hinge-door TOP)
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 04/08/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced actuator and top on washer ran diagnostics testing no issues. Unit is working as designed. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 04/08/2020
REFRIGERATOR AMANA ASI2575GRS01 Customer provided DOP install instruct not been fulfilled. Checked temps checked wiring tested ice maker could not get it to cycle. Found black wire at ice maker molex not fully seated and not connected to icemaker pushed pin in and used van stock zip tie to secure molex better so issue will not happen again. Tested unit operations all operations normal.; used 1 WP8567668 (WIRE TIE) from stock
Near Alice, TX 78332
Adam
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW8500DC2 Tested unit error code for long feel no Phil as well as off-balance and oversize load. Replaced water valve to address Longfield know Phil Eric owed and spoke with customer about proper loading and soap usage to resolve other two issues. Issue resolved
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW4800XQ2 Installed new control. Washer is still having issues. During calibration washer will continue to drain and not complete calibration. During a normal wash cycle. Washer will continue to fill with water. Pressure switch is good. Pressure hose is good. Called techline. Suggest contacting partner team to verify if there are any issues with control parts in stock. Will need to try new control next visit. Sr 7727535223; schdld next appmnt for 4/9 THU !
Near Corpus Christi, TX 78414
Adam
Job Details: 04/08/2020
WASHER MAYTAG MVWB865GW0 Error code For stop button. But testing of units component shows water valve not functioning. Replaced water valve to resolve issue. Calibrated ran verification cycle issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 04/08/2020
OVEN KITCHENAID KEBS207BSS00 Original visit was to calibrate both ovens. But customer called back stating that I left oven in Celsius instead of Fahrenheit customer troubleshoot that issue on her own and switched program back to Fahrenheit. But customer wish to have them come back out and adjust the oven temperature for a second time. As a unit stands now oven on top was adjusted down by 10° and bottom oven stayed at previously set temperature. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Inspected unit, unit has gone low on Freon. Placed a dye drier onto unit as it may have leak. Charged unit, holding pressure and is cooling. Issue resolved.; used 1 W10143759 (DRIER UV) from stock"
Near Portland, TX 78374
John L.
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW5000DW "F7E1 basket speed fault, after further inspection found issue with belt. Belt had come off of drive, placed belt back onto drive. Issue resolved."
Near Sinton, TX 78387
John L.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit, found issue to be with valve and icemaker. Water valve dispensing to much water and overflowing icemaker. Icemaker damaged from overflow of water. Replace both to resolve.; ordrng 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker)"
Near Corpus Christi, TX 78415
Adam
Job Details: 04/08/2020
WASHER MAYTAG MVWX655DW1 Shows broken/missing/failed components. Replace detergent drawer to resolve issue.; ordrng 1 W10794843 (drawer)
Near Portland, TX 78374
John L.
Job Details: 04/08/2020
RANGE AMANA ACR4303MFW3 "Installed components, tested all elements for function. All elements come on at different temperatures as should. Issue has been resolved."
Near Sinton, TX 78387
John L.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, seal on bottom of freezer door did not seat properly and left a gap. Was able to get seal to seat, now door seals properly. Will need to replace switch as it was damaged from moisture and ice.; ordrng 1 12466111SP (switch,rocker) and 1 W11251749 (LIGHT)"
Near Victoria, TX 77904
Michael
Job Details: 04/08/2020
WASHER WHIRLPOOL WTW5000DW "Both hot and cold side connections were broke off, installed new one from truck stock W11210463. Tested inlet valve and appliance, no leaks, appliance is working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 04/08/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Drain line clogged on unit, unclogged drain. Evaporator drain pan now drains properly, issue has been resolved"
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL ED5VHEXV006 Icemaker getting 124volts. Needs new icemaker; used 1 4317943 (ICEMAKER) from stock
Near Blacksburg, VA 24060
Chris S.
Job Details: 04/08/2020
OVEN WHIR WOS51EC7AS03 The display is functioning correctly but the control board relay is sticking in the closed position causing the bake element to continue to heat after the bake cycle has been canceled. ; ordrng 1 W10839510 (cntrl-elec)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced all modules. All checks ok.
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 04/08/2020
DRYER MAYTAG MEDX655DW0 Relay switch broke. Replaced switch and knob. All check ok.
Near Blue Ridge, VA 24064
Chris S.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the led module and checked operation. All operations check ok.
Near Roanoke, VA 24019
Uriah B.
Job Details: 04/08/2020
RANGE KITCHENAID KSEB900ESS2 Replaced console panel and display. Error still popping up. Will order control board and wire harness connections. ; ordrng 1 W11025616 (harns-wire) and 1 W11084243 (cntrl-elec) and 1 W11213345 (harns-wire)
Near Blue Ridge, VA 24064
Chris S.
Job Details: 04/08/2020
WASHER MAYTAG MVWB865GW0 The unit has an F5E1 error code indicating the lid switch is failing. The UI is also freezing at times not allowing the customer to make cycle selections. ; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W11135391 (console)
Near Little Rock, AR 72202
Doug M.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced listed parts due to short causing parts to burn,tested unit found compressor would not start,tested windings found shorted start windings diagnosed to need compressor ; ordrng 1 WPW10507886 (compressor)"
Near Little Rock, AR 72205
Doug M.
Job Details: 04/08/2020
DRYER MAYTAG MEDC465HW0 "Inspected unit for not starting,tested incoming voltage checked ok,found door switch actuator broke not allowing unit to start,diagnosed to need door switch; ordrng 1 WPW10569603 (switch-dor)"
Near Little Rock, AR 72212
Doug M.
Job Details: 04/08/2020
N/A N/A WTW5300S00 "Replaced agitator dogs due to unit not agitating,tested unit operation checks ok"
Near Little Rock, AR 72205
Doug M.
Job Details: 04/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit found water under deli drawer,found drip tray under fresh food evaporator is bowed allowing water to over flower over the ends of the tray,search for service pointer no pointers for this,diagnosed to need drip tray; ordrng 1 W10836964 (pan-drip)"
Near San Antonio, TX 78209
Steven G.
Job Details: 04/07/2020
WINE COOLER WHIRLPOOL KURG24RWBS21 "Checked wine cooler found evaporator iced up checked BIMETAL and heater checked good, cleared ice and ordered timer, 40 minutes ; ordrng 1 W10239390 (timer-def)"
Near San Antonio, TX 78237
Steven G.
Job Details: 04/07/2020
REFRIGERATOR AMANA AFI2539ERM02 Checked refrigerator found freezer drain iced up and evaporator fan not working cleaned drain and ordered Evaporator fan. Do not see a sealed system problem right now will check when I get back ; ordrng 1 W10276647 (motor evaporator)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/07/2020
WASHER AMANA NTW4516FW3 Checked washer found washer in drain cycle. Stopped washer checked for error codes none found. Ran diagnostics testing no issues good drain flow. Recalibrated machine. Job complete.
Near San Antonio, TX 78234
Steven G.
Job Details: 04/07/2020
WASHER SAMSUNG WA52M7750AV/A4 "Checked washer found fault codes for off balance load, ran test cycles everything checked ok unit is working properly"
Near San Antonio, TX 78251
Steven G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Checked refrigerator found unit not cooling, found unit has a bad compressor, unit had a full charge of freon, replaced compressor vacuumed and charged unit everything checks ok at this time"
Near Castroville, TX 78009
Justin
Job Details: 04/07/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Need to order control board for unit, reschedule console for return repair. ; ordrng 1 W11261165 (cntrl-elec)"
Near San Antonio, TX 78247
Steven G.
Job Details: 04/07/2020
WASHER MAYTAG MVWB855DC3 "Checked washer found unit not getting cold water, replaced water valve checked operation unit working normal now"
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/07/2020
REFRIGERATOR KITCHEN AID KRFF507HPS Replaced motor and fan blade. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW4616FW2 Replaced agitator. Issue resolved.
Near Live Oak, TX 78233
Steven G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Checked refrigerator replaced bad mullion checked freezer door still not sealing properly reordered ; ordrng 1 W10868406 (DOOR GASKET )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/07/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Last trip found unit showing f1e6 magnetron error. Replaced magnetron to resolve the issue. Upon testing unit magnetron arched out at wave guide. Calling techline to report, spoke with dustin. Dustin stated unit is unrepairable due to the the damage to the wave guide. Sr 7727526610"
Near Selma, TX 78154
Steven G.
Job Details: 04/07/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB3 "Checked microwave found F1 E4 fault code checked control found ok, checked and found door not hitting bottom door switch found cabinet bowed straightened cabinet checked operation unit is working normal now"
Near Schertz, TX 78154
S. L.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "4/6/20 9:21: SL there 4/6 MON, 8:40 to 9:16"
Near Boerne, TX 78015
Shawn W.
Job Details: 04/07/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Replaced door ice. Need to replace Icemaker and Icemaker fill tube heater.; ordrng 1 W11115534 (icemaker) and 1 W11366500 (TUBE WATER)
Near San Antonio, TX 78227
Richard G.
Job Details: 04/07/2020
DRYER MAYTAG MEDB835DW4 Customer complaint is that the unit is squealing really loudly. Found the pulley to be bad. Used dryer repair kit to repair pulley. Tested to complete. Unit is good to go.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78238
Richard G.
Job Details: 04/07/2020
WASHER WHIRLPOOL WTW5000DW0 Customer complaint is that the start button only works intermittently. Entered diagnostics and found error codes F5E1 lid switch fault. Found issue to be with the control. Lid lock is also not functioning properly. Ordering lid lock and control.; ordrng 1 W10404050 (lid lock) and 1 W10634026 (cntrl-elec)
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice container and ice maker. Unit testing good now.
Near San Antonio, TX 78250
Christian G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Issue stated by customer: refrigerator had been blinking over temp for three days and freezer section had turned off. Put unit into diagnostic mode. Unit was not responding to touch inputs. Ordering control to resolve issue. ; ordrng 1 WPW10739408 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE505W0HB1 Complaint is oven not working. Found terminal block burnt. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Complaint this that ice maker will frost over intermittently. Called Samsung tech line. Advised to replace parts in service kit to correct issue. DA97-15217DDA97-19898ADA82-02367ADA94-02663AFile # 7003704412; ordrng 1 DA82-02367A and 1 DA94-02663A and 1 DA97-15217D and 1 DA97-19898A
Near San Antonio, TX 78250
Christian G.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue stated by customer: ice maker box stuck. Ice maker overfilling. Replaced ice maker motor wiring harness, box and control. Unit filled with water and completed harvest. Unit tests good. Customer informed of survey."
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Tested unit. Noise coming from compressor. Found unit not sitting level causing vibration from compressor. No issues with unit. Customer will have to level unit. Performed customer instruct on proper installation. Job complete.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/07/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Issue was that dishwasher would not start. Found a drain pump error code in diagnostics. Found issue to be a piece of debris stuck in drain pump. Removed order is and started a normal cycle, unit tested good."
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/07/2020
RANGE WHIRLPOOL WFE505W0HB1 Complaint is oven will not work. Found terminal block is damaged. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)
Near San Antonio, TX 78231
Richard G.
Job Details: 04/07/2020
COOKTOP ELECTRIC KITCHENAID KICU509XBL00 "Replaced module, wiring harness, and display. Tested to complete. Unit is good to go."
Near Bandera, TX 78003
Justin
Job Details: 04/07/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Found auger motor not spinning, will need to order and replace. ; ordrng 1 W11310391 (DISPENSER MOTOR)"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/07/2020
WASHER ROPER RTW4516FW2 Replaced motor and gearcase. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Water leaking from unit. Water coming from fresh food evap. Evap is not defrosting. Found service pointer for issue. Will need to replace evap cover and main control. Use s code: S27311; ordrng 1 W11167902 (cover-evap) and 1 W11333076
Near San Antonio, TX 78254
Christian G.
Job Details: 04/07/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Issues stated by customer: refrigerator not cooling properly. Previously replace scroll fan assembly. Found fan blowing at 40 degrees upon arrival. Replaced controls and touch display control. Unit was blowing at 34. Unit tests good.
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/07/2020
WASHER SAMSUNG WF42H5000AW Unit needs a new suspension. Parts ordered. ; ordrng 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER) and 1 DC66-00470B (SHOCK ABSORBER)
Near Lakehills, TX 78063
Justin
Job Details: 04/07/2020
DRYER MAYTAG MEDB765FW0 "Spoke with Cassie about issue, she pointed to it being a problem with the house electricity, informed customer of that. Customer said electrician has came out twice to check voltage and deemed it good. Motor could possibly be grounding out unit but is unlikely. Rechecked ohms and voltage with techline and they again pointed to house electric"