We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78247
Zachary
Job Details: 12/13/2021
Replaced control, latch assembly, gearcase, wash plate and some support parts. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found tubing much too long made adjustments as best as we could instructed customer that they may have to have a handyman build a better ducting system verified good temperature good voltage and good airflow from the unit itself found the manual along with heavy lunch at the ducting wall marked as a customer instruction did not find any rust on dryer or any other cosmetic issues cosmetic issues wouldnt be covered even if found
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2021
I got the door open then I installed the new door handle. The door now opens and closes as designed. Fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78233
Zachary
Job Details: 12/13/2021
Went to replace scheduled parts and screw that holds stator to gearcase was cranked in too tight or misthreaded and I stripped the screw out attempting to remove it. Having to order entire stator motor parts to resolve issues. All parts in stock, rescheduling and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that there was a split at the bottom of the basket which is collecting soap scum being that this could possibly cause a leak replacing entire basket assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Sebastian
Job Details: 12/13/2021
Found that we did not have the right control to repair issue call tech line and got the correct kit to make repair customer to pay parts and labor on return; schdld next appmnt for 12/20 MON AM
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 12/13/2021
Pulled out entire unit this time to verify leak found that the install and reinstall of this unit is very difficult due to a tile break did however verify that the motor is clean not showing any evidence of leaking only portion that I did find a constant drip on was the inlet tube which is an install piece the customer or installer would be responsible for snap a picture Of drip and ran a test wash mode for several minutes while watching the unit from all angles under unit cannot confirm any other leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78212
Jim G.
Job Details: 12/13/2021
Verified a simple loose connection. Reconnected and tested throughout. Issue is resolved.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS
Near San Antonio, TX 78266
Shawn W.
Job Details: 12/13/2021
This repair will be covered by a authorization K10IAN0FPL1. For the no heating problem we will need to replace the magnetron, transformer, diode and capacitor. Im ordering a fuse and magnetron thermostat as a contingency.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Replaced latch tested unit didnt get any error codes. And ran full cycle everything working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 12/10/2021
Customer complaint was oven not heating again. Tested and found bad thrmst-fix. Ordered fuse to fix issue. Customer request to be placed on UL for soonest possible service once part is in.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Went to replace gear case and screws in the inner tub were rusted and broke off or stripped so couldnt get them off. Need to order screws for hub set appointment for the 27th of this month.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2021
Replaced housing but it appears that the filter was damaged by the previous filter housing.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 12/10/2021
Replaced the regulator found that this did not change anything on the unit call tech line before putting on any more parts as it appears that we just have a gas pressure problem from the house.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78238
Sebastian
Job Details: 12/10/2021
Tested microwave found that unit thinks it is heating up it is turning on turning the plate but hes producing no heat verified that the dial and capacitor appear to be in good condition leaving the magnetron insurance for me to be the issue replacing the entire high side circuit looks like magnetron is already on order but did not arrive today confirm that magnetron as needed.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2021
I verified an obstruction in the harness causing a short and tripping the water leak sensor. I cleared it the obstruction and cleared and liquid. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Adkins, TX 78101
Daniel
Job Details: 12/10/2021
Customer reported fridge lights and freezer light out. Replaced freezer module light. All lights working again. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 12/10/2021
Customer reported food getting frozen in the refrigerator cabinet. After inspection and testing of multiple diagnostic tests found bad damper control. Damper would stay open. Customer also had 2 defective cabinets. Ordering damper control,damper gasket, and 2 extra cabinets.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near Helotes, TX 78023
Scott
Job Details: 12/10/2021
Customer complaint was unit not venting. Tested and found unit is venting out through front. Believe bad installation is not helping the cause. Going to try to change out deflectors to see if that helps the issue but could not guarantee the customer it would work. All parts are oos. Team will contact customer when parts come in.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 12/10/2021
Replace the element and found that my hot surface light was still on verify that I am pulling 14 V down in my front left burner even though the switch is off in the burner is off ordering burner and switch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SDFZ
Near San Antonio, TX 78259
Jim G.
Job Details: 12/10/2021
I verified the issue is that ice will accumulate inside door. Advised preventative measures to clear occasionally. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78230
Drew
Job Details: 12/10/2021
Customer did not need service due to unit functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Last tech suspected SS issue. Rediagosed unit to find issue is a pin hole leak in RC evap. This leak is causing the ice build up on freezer Evap and is also causing the compressor to not function properly. Ordering rc evap and compressor to resolve the issue.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Customer stated unit still not making ice. Unit needs new ice maker. Upon attempting to replace ice maker found original ice maker harness will not work for this new ice maker. Ordering harness and front cover to completely resolve the issue. Original ice maker did dump ice while in home. Customer to monitor incase unit begins making ice.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Sebastian
Job Details: 12/10/2021
Customer having issues with Clark no stored error codes ordering control user interface and noise suppressor.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 12/10/2021
Replaced handle and put nameplate on. Oven is now working and looking as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78232
Zachary
Job Details: 12/10/2021
Checked washer, customer concern is pop/click noise. Found no error codes. Checked under washer for faulty actuator. Found non faulty actuator. Tested washer and there concern was the loud popping when actuator shifts splutch from wash to spin. Explained this is normal and a good sound that it is working properly. Tested twice to verify washer was working well. Rehearsed proper loading procedure, soap usage and affresh cycles. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78244
Chris S.
Job Details: 12/10/2021
Customer stated that when he puts it on cub ice crushed ice comes out found issue to be UI not communicating. Ordering control and UI .
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78219
Chris S.
Job Details: 12/10/2021
Replaced door seal. Everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78221
Jay
Job Details: 12/10/2021
Replaced lid lock, control, and shift actuator. Calibrated unit and ran diagnostic test. No codes. Unit works good.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78232
Zachary
Job Details: 12/10/2021
Got another bad tub assembly see pictures. Called customer to inform them. Ordering another assembly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78230
Drew
Job Details: 12/10/2021
Upon arrival opened the unit up and was unable to figure out the installation of the new switch with the instructions. Tech line said there was installation instructions and couldnt help further. Customer didnt want me touching unit if I didnt know what I was doing as she had someone on her previous unit not be able to put it back together. Need a senior tech to be dispatched ; schdld next appmnt for 12/22 WED AM
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78247
Zachary
Job Details: 12/10/2021
Checked dryer,issue is long dry time. Dryer is receiving proper voltage. Element is powering on properly. Vent going to wall was clear. Only other reason is vent going out through roof causing air restriction. Recommended getting wall vent cleaned to resolve issue. Installed tie-wire to secure vent. Dryer is working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/10/2021
I uninstalled the double oven from the cabinet and removed the needed panels. I replaced both controls and tested. The unit heated but we still had the light problem. I removed the upper door latch cover and door latch, replaced with another door latch and reassembled. The light problem,em is fixed as well. I checked the model number in the system and tested both bake elements by running both ovens up to 350 degrees F. I reinstalled the unit back into the cabinet. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78249
Drew
Job Details: 12/10/2021
Upon arrival customer stated unit was stopping, found no issues with the machine. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/10/2021
Our customer is having problems with a stick water filter. They are and have always been using the proper Whirlpool water filter. I found that the transfer and ejection mechanism in the housing has become worn and will need to be replaced.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Scott
Job Details: 12/10/2021
Changed out drive assembly but did not fix issue. Found noise is coming from wheel housing -exhaust pipe area. Called tech line and spoke to Rick to advised noise could be coming from multiple things. Ordering blower wheel, wheel housing and exhaust pipe to try and fix issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ03
Near San Antonio, TX 78259
Jim G.
Job Details: 12/10/2021
Replaced door. Issue is resolved.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Colton B.
Job Details: 12/10/2021
Replaced control, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Changed out icemaker and tested with no further issues. Icemaker was delivered to customers house.
We serviced a
LG REFRIGERATOR
Model LSXC22486S/00
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/10/2021
Customer stated unit started not cooling properly again. Found cause to be failing compressor. Ordering compressor again to resolve.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Issue was unit sparking. Finding issue to be the customer not using the rack but keeping it in the microwave. Advised to not use rack unless cooking 2 things at the same time. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/10/2021
Issue is a frozen over refrigerator evaporator. Cleared out a lot of ice, but unit needs new defrost thermistor. Ordering new part.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2021
I removed the door latch shield and the door latched. I replaced it with a new one. The light now turns on and off as designed. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Went to change refrigerator door but door was damaged. Reordered door but door is oos. Team will contact customer when part comes in.; saved tckt
We serviced a
UNKNOWN DISHWASHER
Model FG1D2466QF6A
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Issue was that the dishwasher will intermittently trip breaker while not in use. Ran short cycle, unit did not trip breaker and amp draw was appropriate. Believe issue to be with breaker. Customer said that if it happens again hell get a electrician out.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS72EC0HS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/10/2021
Customer no longer needs service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Von Ormy, TX 78073
Jay
Job Details: 12/10/2021
Pulled off back panel. Noticed small scorching mark by owner chord. Power chord tested good. Replaced wire harness and control. Unit testing good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78223
Chris S.
Job Details: 12/10/2021
Customer stated that washer was leaving softener on clothes and staining clothes. Found issue to be faulty motor. Ordering motor and capacitor to fix issue also told customer to use less softener to see if that helps.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Chris S.
Job Details: 12/10/2021
Customer stated dishwasher was not working right and leaking. Found leak in the dishwasher was not installed right and it was leaning forward also reason for not draining was knockout was not knocked out on garbage disposal side fixed issues tested and everything working properly.
We serviced a
JENNAIR WALLOVEN
Model JJW2830DP01
Near Adkins, TX 78101
Chris S.
Job Details: 12/10/2021
Replace UI board to see unit everything working properly.
We serviced a
UNKNOWN WASHER
Model n/a
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Customer complaint was washer not getting any water and leaking a lot of water from underneath unit. Tested and found cracked tub,bad inlet valve and bad drain pump. Can not find parts under marcone,ge or any other parts system. Can not repair due to not being able to find parts. Unable to verify information due to model and serial number sticker has missing digits.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Cabinet was damaged, but replaced control to help solve the functional issues. Unit testing good, calibrated unit. Reordering cabinet, will call customer when it gets in.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/10/2021
Tested unit. Not heating. Found wiring on terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Universal City, TX 78148
Zachary
Job Details: 12/10/2021
Checked washer, found error codes F0E3- overload, F7E9- locked rotor. Checked under washer, found T25 torque screw missing from stator motor. Reinstalled torque screw snug. Calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Drew
Job Details: 12/10/2021
Replaced ice maker and solenoid. No further issues at this point
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS0
Near Adkins, TX 78101
Daniel
Job Details: 12/10/2021
Customer reported ice maker not making ice. After inspection in diagnostic mode found bad fill sensor and recirculating pump. Fill sensor test indicated that it was empty when it was actually full. When opening part to replace found damaged part. Will order new recirculating pump and customer also wanted new tubing and hoses. Called tech line for second opinion and tech line agreed it was either recirculating pump or fill switch. Will return with parts to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Chris S.
Job Details: 12/10/2021
Replaced control board and ice bin. Tested Unit everything working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pleasanton, TX 78064
Daniel
Job Details: 12/10/2021
Customer reported washer not agitating. After inspection found faulty actuator. Replaced actuator and tested unit. Unit now functioning as designed.
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Pleasanton, TX 78064
Daniel
Job Details: 12/10/2021
Customer reported dryer sounding louder than normal while in use. After inspection found blower wheel caked with lint. Removed lint and cleaned blower wheel. Unit is now functioning as designed with no excessive noise.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Universal City, TX 78148
Zachary
Job Details: 12/10/2021
Checked dryer, has 2 issues. One is taking too long to dry clothes. Found issue to be upright vent in home clogged. Cleared everything on the units side and vent going to wall. Recommended getting upright vent cleaned and getting hard shell vent from dryer to wall instead of long flex vent. Second issue is cycle signal is extremely quiet and does not sound properly. Ordering console control to resolve issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
Zachary
Job Details: 12/10/2021
Checked OTR MW, issue is MW door swing back closed when opened and customer gets burned by door after using convection. Tested and it closes slowly back in all positions except when opened fully. Adjusted cabinet screws and was able to make issue much less severe. Only swings closed slightly at half way open. All other positions stay as put. MW is now working as designed no other issues or error codes found.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78264
Daniel
Job Details: 12/10/2021
Customer reported unit to randomly stop functioning and console to freeze up. After inspection found faulty console and control. AIG approved installment of both parts. Replaced parts and tested unit. Unit functioning as designed
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near San Antonio, TX 78240
Colton B.
Job Details: 12/10/2021
Informed by customer that the appointment needs to be on a Saturday. Texted NR to try to see Saturday availability, advised there was none. Rescheduling for a Saturday mid January. ; schdld next appmnt for 1/22 SAT !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78224
Jay
Job Details: 12/10/2021
Water lines have water with pressure. Water filter housing is also getting water. UI is unresponsive at times. Ran test 9 multiple times for ice and water sensor. Both failed. Ordering sensor assembly and UI control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 12/10/2021
Replaced drain pump tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2021
Actual Model Number: WRF757SDHZ00. I removed the freezer door and needed shelves and old light. I installed the new led module and reassembled. Unit lighting is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/10/2021
Last tech found issue with SS. Confirmed issue to be restriction. Replaced dye drier and added service port to compressor. Vacuumed unit, to remove restriction. Held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. Advised customer to monitor through the weekend after a full 24 hr cool down period with the doors shut.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/10/2021
Last trip found faulty ice maker thermistor. Replaced ice maker to resolve the issue. Unit testing good now no further issues at this point. Unit is under warranty warranty.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Customer stated unit just powered off and nothing after that. Verified proper voltage coming to unit. Inspected connections in pig tail plug, found loose connections on all 4 terminals (L1,L2, N & G). Loose connection on L2 actually caused the wire to arc out. Reinstalled all connections properly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DB01
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Upon arrival found unit showing f2e1 stuck or shorted key. Unit needs new console to resolve the issue. Upon opening the box found the part to be damaged. Reordering console to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78228
Drew
Job Details: 12/10/2021
Upon arrival replaced the gasket with new one. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near San Antonio, TX 78207
Sebastian
Job Details: 12/10/2021
Found that the stater and motor are both destroyed at the couplings where they connect found that there is evidence of oil leaking through the gear case and when you turn the drum you could hear it giving resistance and even making a slight grinding noise. Also found that the water valves are in bad shape and the lid latch assembly is inconsistent at best order in gear case rotor stater shifter Lid latch and water valve. Also including basket as the threads on the basket can be destroyed due to the rotor being ran so long while loose.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Customer stated unit leaving clothing wet and now has weird noise during cycle. Found shift actuator to have slipped causing both issues. Replaced actuator from truck stock to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Corpus Christi, TX 78414
Adam
Job Details: 12/10/2021
Customer complaint of icemaker not working as well as ice dispenser not working. Inspection of unit shows icemaker has lost home position longer harvest also auger motor no longer responsive is stripped out and will need to be replaced.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Corpus Christi, TX 78414
John L.
Job Details: 12/10/2021
Inspected unit, found issue with console. Are you are a panel has no function, tested for voltage going to panel. Panel is receiving voltage, panel will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 12/10/2021
Inspected unit, found tray on icemaker to have broken off. Will need to replace icemaker to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 12/10/2021
Installed components, and charged unit. Unit holding charge it and cooling properly, issue has been resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KEHU309SSS00
Near Aransas Pass, TX 78336
John L.
Job Details: 12/10/2021
Installed appliance manager, tested after installation. Issue was resolved, other parts not needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Taft, TX 78390
John L.
Job Details: 12/10/2021
Inspected unit, F8E1 long fill no other codes pulled. Tested components, all components passed except for cold side valve. Will need to replace valves to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Corpus Christi, TX 78411
Adam
Job Details: 12/10/2021
Complaint of unit leaking during operation. I specifically ask customer if she saw water leaking from the unit and she cant say that she has but when she comes back to change the laundry theres a little bit of water on the front side of the machine. Inspection of unit shows error code for long feel no Phil and hoses were reversed. I did swap the hoses for correct hot and cold but in the process was testing water pressure supply to the unit and unfortunately the water coming in on the hot side its barely a trickle and the water coming from cold is a little better unsure if unit is receiving enough water to justify an entire wash cycle. Customer does state she has come out to check the laundry and found it unchanged with detergent still on the clothes but that was When hot and cold for swaps. Now that cold is on the correct Valve theres a 50-50 chance unit will proceed with an entire wash cycle. Replacing water valve will not fix this issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78411
Adam
Job Details: 12/10/2021
Customer complaint of no hot water. Inspection of unit shows no error codes. Manual testing both hot and cold water valves so good functionality an excellent water volume. Customers concern is she cant tell if the temperature is hot enough to her liking for the wash cycle. I did explain to her that the unit does decide the temperature For a hot water cycle. Job should go down as a customer instruct. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 12/10/2021
It was making a loud noise especially on the spin cycle. F1E1 main control fault, cleared error code, all looks good underneath, the appliance wasnt level it was leaning forward, this is whats causing the issue especially with a load, leveled the appliance. Calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle manually, its spinner properly and no longer making the banging noise, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Victoria, TX 77904
Michael
Job Details: 12/10/2021
The dishwasher is leaking underneath. F8E2 fill valve electrical problem, found it leaking on the back left where the heat element goes in, needs to be replaced. Ordered the part and rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Victoria, TX 77904
Michael
Job Details: 12/10/2021
Not cooling on either side per customer. 60 degrees in the RC and 25 degrees in the. Found the back panel in the FC icing up, removed the shelves and used a steamer to defrost the cover and removed it. I had to defrost the evaporator, not going into defrost, found the thermistor in the wrong location causing the issue corrected the problem, all connections are good, heater and evaporator fan are good. Put the back panel and shelves back in place, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Michael
Job Details: 12/10/2021
The washer is a clicking noise and not washing the clothes. F7E6 motor fault, cleared error code, I looked underneath and found the actuator had popped out of the slider, defective part. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Colton B.
Job Details: 12/09/2021
Replaced door, unit good to go.
We serviced a
FRGIDAIRE WASHER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 12/09/2021
Unit needs a new drain pump. Ordering new drain pump to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/09/2021
Our customer experienced perfect functioning for two weeks after our last technicians repair then they started having warming in the fresh food section. My temperature readings were at 42-48 degrees F in the fresh food section and from -6 to -17 degrees F in the freezer. There is frost build up on the refrigerator evaporator currently. I found the temperature set at 33 degrees F which was likely a response to the warming by our customer. I set it back to manufacturer recommended. I ran diagnostics test mode and all loads related to the problem are functioning as designed. Average, highest and lowest temperatures in the fresh food section were considerably out of specifications. We have a restriction in the sealed system . I counseled with our sealed system technician DH. Ordering regular drier.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 12/09/2021
Customer reported front right burner not igniting and oven light not working. After inspection found bad burner and possible bad gas valve. Ordered burner and bulb as well as bulb socket. Will return when parts are available to repair.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/09/2021
Customer stated unit center burner and left rear burner not functioning properly. Finding unit needs valve for center and left rear burner, also finding center burner head and burner caps are needed. Ordering all parts to resolve the issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78245
Scott
Job Details: 12/09/2021
Customer complaint was unable to connect to WiFi. Tested and found issue is with console. Ordered console to fix issue. Scheduled follow up for the 27th of December. Also ordering control just in case.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78255
Scott
Job Details: 12/09/2021
Sr#7732328563. Changed out filter housing again and still did not fix issue. Called tech line and spoke to Steve who me had trim tips off of lines going into filter housing and make sure they were secure and problem still persist. Called tech line and spoke to drew who said that water pressure could be to high coming in. Instructed me on how to check pressure coming in. Tested pressure and it is right in the area it should be according to the test. Tech line advised me to have customer purchase a ready drop filter and to try it on the new filter housing because customer did not have a ready drop filter. Reordering filter housing again. Customer is going to let us know if ready drop filter fixes leak.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78244
Chris S.
Job Details: 12/09/2021
Customer stated the icemaker is not working check to see if icemaker had an error code I did not found it should be a control board ordering UI and control board and rescheduling icemaker need authorization for all parts.
We serviced a
JENN-AIR RANGE
Model JES9900BAB
Near Kerrville, TX 78028
Colton B.
Job Details: 12/09/2021
Customer opting to get a new unit.
We serviced a
KITCHEN AID RANGE
Model KDRS407VSS05
Near Helotes, TX 78023
Scott
Job Details: 12/09/2021
Changed out control and tested with no further issues. Control was covered under warrantyWent to change out igniter but it was the wrong part. Reordered igniter to fix issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/09/2021
Actual Model Number: WMH53521HZ06. This unit was not installed correctly by the builder. There are multiple problems with the install. The home has a draft vent system and the fan was not flipped for that configuration. I had our customer sign our damage disclaimer. I noticed that the microwave was not set into the bracket on the left side. I also noticed that the unit was bowed and squeezed on the side of the cabinet. I pointed this out to our customer and explained that I would not proceed if I felt there would be damage or that I could not get the unit back in. When I removed the unit from the cabinet I found that the wall ,Lunt bracket is loose and I would have to yank it out because it was stuffed in to a too tight of a cabinet. I did not proceed with a complete removal because there was to much potential for damage. I was not able to get the left side back in to the bracket just like it was originally. I also noticed that the holes on the cabinet shelf were not drilled correctly so I had to pull it out slightly to get the mounting screw back in. I explained to our customer that they will have to have the builder take it out to repair or take it out t have us repair. I spoke with the builder and they had specifically requested the JB Hunt installers through Whirlpool but they sent us. I found a screw missing from the lower cabinet and replaced it with a screw from my truck stock W10821385. I called Whirlpool Trade Partners and spoke with Shanice to document SR# 773230390. I let our customer know.; used 1 W10821385 (Screw) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/09/2021
Customer stated unit shakes and is noisy. Found cause to be weak suspension. Replaced suspension to resolve the issues. Unit performing as designed now. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Drew
Job Details: 12/09/2021
Called tech line received #sr7732447036 from Steve. Found we need to order a valve. Rescheduled the filter and cleaner for next visit, customer said they are okay with paying for those 2 items due to being maintenance. Valve is covered under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/09/2021
I found that our customer had a block of ice built up in the same location and a 3/4 of inch thick sheet of ice under the ice bin. I defrosted the bin out and possibly damaged the ice bin getting it out. It seems to be functioning as designed but will replace it to be safe. I spoke with Rich at Whirlpool Tech Line and I have been directed to change out both the dual water valve and the ice maker. He feels that there is a slow drip into the ice maker from either the valve not closing correctly or the contacts on the ice maker not making proper contact. SR#7732451040. Parts ordered.