We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Universal City, TX 78148
Chris S.
Job Details: 12/14/2021
Customer stated dryer buttons were not working right. Found issue to be faulty ui bored ordering ui to fix issue .
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/14/2021
I verified an issue with drive hub.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Replaced humidity sensor and tested. OTR MW is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Customer is experiencing items during bake after reaching temperature burning at top and raw at bottom. Says it just started doing this and she tried with 2 separate occasions experiencing same issue. Found no error codes or service pointers pertaining to this issue. Could not replicate control kicking on broil after temp is reached. Have called tech line before on a completely separate model oven and we replaced control. Ordering main control and control panel to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Checked dryer, customer got power to unit but terminal block is compromised. Most likely from poor installation. Ordering terminal block repair kit and new block to resolve issue. Customer is going to get a new power cord.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 12/14/2021
Replaced RR element and main harness. Tested cooktop and all functions working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Center Point, TX 78010
Colton B.
Job Details: 12/14/2021
Issue was an F2E3 error code. Replaced control and console, still getting error code. Called techline and spoke to Robert (SR: 7732483850), who deemed the unit non repairable. Relayed info to customer, customer will call Maytag.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Unit not dispensing ice. Finding ice in bucket frozen in big clump in the ice bin, causing issue. Can not locate a reason for this to happen. Calling techline per notes and due to reoccurring issues. Spoke with Austin. Explained the issue. He asked questions regarding everything done and what its doing. He stated to replace ice door and gasket. Ordering ice door and ice bin to fully resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Douglas H.
Job Details: 12/14/2021
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty at time of original dispatch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/14/2021
Last trip found small leak in rc evap, causing compressor to lock up. Replaced compressor and both evaporators along with dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge unit began cooling properly upon testing. Advised customer of 24 hr regulation period. Per sb web SS p&l under limited warranty
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/14/2021
Our customer has been experiencing a high pitched noise when the range is not in use. I verified that the user interfaces are ringing and will need to be replaced. Parts ordered.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
Our customer is continuing to have a problem with intermittent sparking from the spark module when the flame is already present. The problem is still with the front left burner. I was able to replicate this a few times with our customer so we do still have a problem. I filed down the burner slightly passed 1/16 of an inch at approximately 45 degrees. We tested it and were not able to replicate it approximately 13 times in a row. I spoke with Anthony, Senior Tech I Ian at Whirlpool and he has directed me to change out the switch harness and the spark module again. Parts ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
I uninstalled the dishwasher and replaced the heating element with new re-engineered part to satisfy the special project. Unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
Both sections were 63 degrees F, the compressor was cold and not running. I changed out the start device and the unit fired up. This unit is now fully functional.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/14/2021
Our customer has been using dial thermometers to check the temperatures and is concerned that the temperatures are off at 50 degrees below set temperature. They are also having a problem with the lower oven not fully completing self clean. I found no errors in diagnostics but found that the lower oven bake and broil are not working. Our customers TOD went out on their first self clean and did not heat at all on the second. I counseled with Travis, Senior Tech at Whirlpool. He advised as is pointed out in the owners manual: Important: do not use thermometer. K3-1 we J8-8 bake elements K11-2 wrt K11-1. Check fan. He suggested our customer us a Digital or mercury thermometer and not a Sweeping hands, accurate for about the first time. SR# 7732483293. I checked cycling of our customers upper oven. It took 8 minutes to reach 350 F our customers dial sweeping thermometer was at 340 degrees F, my thermocouple was at 360 degrees F The unit cycled down shortly after and reached 305 F before cycling up at 16 minutes. It reached 350 degrees F while cycling up at 22 minutes. The temperature peaked at 362 F before cycling down again at 24 minutes. All cycling is within normal ranges. Replace TOD.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78255
Scott
Job Details: 12/14/2021
Changed out manifold and lower spray arm and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 12/14/2021
Customer complaint same as previous visit bottom freezer light has gone out leaving refrigerator ceiling lights as tiny pinpricks. There is a service pointer in regards to this issue stating to replace control board. Also customer complained of gasket on left hand fridge door missing pieces. Further inspection shows gasket is allowing cold air to circulate and causing condensation in refrigerator compartment. Will need to replace door as well as control board to resolve issue. J
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Corpus Christi, TX 78408
John L.
Job Details: 12/14/2021
I inspected unit, was unable to pull any codes that control panel is not fully responsive. Certain keys on panel do not have any functions will need to replace control panel to resolve issues with this unit.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Corpus Christi, TX 78410
John L.
Job Details: 12/14/2021
Installed control and panel, tested unit after installation. Issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Corpus Christi, TX 78405
Adam
Job Details: 12/14/2021
Unsure if product will be kept at retailer I believe they will be sending product back. Inspection of unit shows glass front door has fallen out. Will need to replace glass to resolve issue.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Corpus Christi, TX 78411
John L.
Job Details: 12/14/2021
Installed all components ordered, tested unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 12/14/2021
Installed new belt, calibrated and performed a diagnostics test, completed with no issues or error codes, the is no longer making a screeching noise and working normal.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Aransas, TX 78373
Michael
Job Details: 12/14/2021
Installed tub ring, leveled the appliance, calibrated and performed a diagnostics test, completed with no issue or error codes, also tested the high speed spin cycle, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Inspected unit, freezer compartment has frost buildup. Checked around seal for any issues none found didnt notice that left slide tends to stick when opening and closing at random occasions. Will need to replace slides. Also replace control and thermostat hey refrigerator section was getting close to freezing temperatures.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
John L.
Job Details: 12/14/2021
Installed components, ran test mode recalibrated. Issue resolved.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Installed installed glass, issue resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
Adam
Job Details: 12/14/2021
Customer complaint of error code on display as well as back right burner not staying on. I was dispatched with the control board so I didnt take care of the issue for the F10 customers now use their oven. As far as the back right burner goes customer still has a complaint of it not working and this would be my second visit to the unit. Customer states they will turn on burner sometimes it will light other times will not. Replace burners as well as switch to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Installed new gear case, tested unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Unfortunately notes from original job did not attach and neither did quick pic of model serial number nameplate. Trying to contact customer today through phone number continues to ring unable to make contact. Rescheduling job to myself December 14 and then attempt to try to make contact with customer; schdld next appmnt for 12/14 TUE !
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
Michael
Job Details: 12/13/2021
Installed drain pump, calibrated and performed a diagnostics test, completed with no issues or error codes. No visual leaks, the appliance is draining and working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Inspection of unit does show that there is a breakdown in heating element bushings that will required to be replaced. But due to the nature of the second issue of the machine I have refrain from installing heating element because it would not resolve customers issue at this time. Second issue will require a foot switch and vent assembly in order to resolve.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seadrift, TX 77983
Michael
Job Details: 12/13/2021
The strike on the lid was broken. F5E4, F0E7, F7E9, error codes, cleared error codes. I found one in my van, installed strike , calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78410
John L.
Job Details: 12/13/2021
Inspected unit, found bolt that secures agitator and wash plate has come loose overtime. Reattached add tightened bolts, issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Sinton, TX 78387
John L.
Job Details: 12/13/2021
Inspected unit, unit has one error F1E0 internal board failure. Replace board and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78409
Adam
Job Details: 12/13/2021
Customer complaint of unit stuck on rinse cycle and will not advance. Inspection of unit shows error code for Basket speed fault unbalanced load and over suds. Holding power button down for several seconds stop the unit and then manual testing of hot and cold water valve as well as drain agitate and spin show all good function. Calibrated unit and ran verification cycle no issues found. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Customer complaint of multiple cycles for clothes to get dry. Inspection of unit shows good operation in excellent temperatures issue however with the way customer has exhaust for the dryer set up. Unfortunately customer has very little to almost no room to properly install exhaust hose. Because of this exhaust hose is pinched in several places and on top of it advance out through the floor and underneath the home it rises back up into a scoop which again is not allowing air to circulate out of the unit. Advise customer there is no issue with the machine but in fact with exhaust set up advise customer on proper installation and best case scenario. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Alice, TX 78332
Adam
Job Details: 12/13/2021
Customer complaint of washing machine lid has broken at the hinge point. Will need to replace lid and screws to resolve issue.
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH31017HB04
Near Port Aransas, TX 78373
John L.
Job Details: 12/13/2021
Unable to install components, as unit is secured and there seems to be no way to remove unit. Well customer to call RV dealer for any information that would help in the removal of the microwave. Was unable to get any information, customer will need to take RV in to have microwave removed. customer will reschedule once that is taken care of.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Kingsville, TX 78363
Adam
Job Details: 12/13/2021
Customer complaint of loud noise during operation. Inspection of unit shows there is a loud noise coming from back right hand corner of the unit further inspection shows idler pulley and support roller wheels have gone bad. Also voltage on motor fluctuates. Will need to replace motor idler pulley and support rollers to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Zachary
Job Details: 12/13/2021
Checked still no errors. Replaced ACU per service pointer. Put washer into #12 service cycle. Performed all functions properly. No issues or error codes found. Washer is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2021
I called our customers at around 5:45pm to let them know I was running late but would still come out. I received a message that the phone was not taking calls at the time. I became even further backed up on a troubled repair. I called our customer around 8:00pm to inform them that I would still come out. They answered but we had a bad connection and I lost them. I called back again and received the message that the phone was not taking calls. I arrived at the home at around 8:30pm and it looked dark in the home. I did not want to wake up any kids that might be sleeping. We will have to try and reschedule for another time.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78224
Daniel
Job Details: 12/13/2021
Customer reported oven not heating at all. After inspection found oven getting zero amount of heat. Installed thermal sensor and tested unit but still did not heat. Noticed the bake element would not turn on at all. Changed control and tested unit once again and still no heat with again no activation of the bake element. Tested outlet and its getting the correct 240 voltage. Ordered bake & broil elements. Will return when parts are available to finish repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/13/2021
Tested unit. Filter housing not ejecting filter. Will need new housing.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78242
Jay
Job Details: 12/13/2021
Latch is working as are springs. Strike latch is completely missing. Ordering strike latch. 1 on hand, customer is requesting service by Friday due to upcoming surgery.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Scott
Job Details: 12/13/2021
Customer complaint was issues with multiple burners having too big of flames and both ovens turning themselves off. Ordering burner heads and caps for all burners and also ordering pressure regulator and control to fix issue. Team needs to contact customer when parts come in so customer can have the company that remodeled her kitchen there to take out the oven. I was unable to move and oven is making contact with her marble countertops and customer said she would like to have them there to do it and I dont want to risk any doing any damage to her countertops.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78258
Jim G.
Job Details: 12/13/2021
Unit performs properly. Passed all diagnosis tested.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Customer stated the range cooktop was working but not the oven found issue to be main wire harness wires to terminal were burnt. Need to order main harness.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Live Oak, TX 78233
Chris S.
Job Details: 12/13/2021
Replace thermostat to see unit dryer is heating up and working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Jim G.
Job Details: 12/13/2021
I verified a faulty actuator. Replaced component. Issue is resolved. Also ran recalibration sequence.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Drew
Job Details: 12/13/2021
Per service pointer W11395614A. Need to order the timer/ccu.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/13/2021
Checked running pressures. Low side 0 psi, but not in a vacuum; high side around 110 psi. Pressures dont indicate a leak. Pressures equalized properly so no restriction. 1.89 amp draw. All signs are pointing to faulty compressor. Contacting techline per notes. Spoke with Bruce. Gave all info on everything checked. Wanted to run test 4, while checking pressures. Stated pressure readings kinda low. Stated kinda sounds a low side leak. I also explained couldnt locate the leak. Stated to separate the SS to attempt to locate the leak but to also replace the compressor again if can locate the leak. Stated if couldnt locate the leak at that point to call back in because its likely in the heat exchanger at that point. Ordering compressor per techline.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 12/13/2021
On arrival checked parts and panel has another dent in it call customer to let them know that we need a re-order panel. Customer is going to try to call Jen air and see if they can deliver the panel straight to the house and if they can cover everything since every time we get a new panel its damaged.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430IL03
Near San Antonio, TX 78209
Chris S.
Job Details: 12/13/2021
Replaced UI tested unit everything working properly.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 12/13/2021
Customer reported issues still persists after previous repair. Replaced valve to resolve the issue. Unit performing as designed now. No further issues at this point. Unit Is under warranty
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78249
Jim G.
Job Details: 12/13/2021
Replaced faulty motor sump and verified coverage via trade partners.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78252
Jay
Job Details: 12/13/2021
Ice maker arm wont stay in stop position. Could not fix. Ordering new ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 12/13/2021
Replaced motor assembly and inlet valve. Unit testing ok.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PRTS3
Near Shavano Park, TX 78230
Jim G.
Job Details: 12/13/2021
I was able to verify a faulty diverger pump as well as a damaged heater grid. Ordering bi. Thermistor as a precaution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 12/13/2021
Last trip found warped mullion and failing control. Replaced both to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS
Near Boerne, TX 78006
Douglas H.
Job Details: 12/13/2021
Last trip found issue to be regulator causing noise issue. Replaced regulator to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/13/2021
I removed the tear and top panel, shocks, inner and outer baskets, gearcase, motor, shifter, capacitor, drain pump and cam. I replaced the inner and outer basket, gear case, retainer, wash plate and reassembled unit. I ran load size calibration and automatic test mode. The sound did not replicate. In manual test mode it did I spoke with both DH and Bruce, Senior Technician at Whirlpool. There are technical writer errors in the Service Pointer. The sound actually emanates from the gear case, not the ACU. Also, If the sound does bot show up in automatic test mode it is the TRIAC problem in the ACU. Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Top Load Washers Noise During Spin. I have ordered the ACU.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/13/2021
Our customer is having problems with wash quality and spots being left on dishes. They have tried using rinse aid with no improvement. Model Number: DU1055XTVS8. Serial Number: F12015428. Our customer has been using LemiSine rinse aid which reads havoc on dishwashers. All their products cause major problems for dish washers. I ran this unit on normal and and when opened found the LemiShine build up in the water. This unit is filling washing and draining. Our customer told us they were having problems before they started using the LemiSine. I noticed when I first looked at the rinse aid dispenser that it was not full and they had filled it up 4 washes ago. This unit will need a new main control and dispenser. I pointed him in the right direction on quality products and Affresh dishwasher cleaner.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78240
Drew
Job Details: 12/13/2021
Called customer to give eta, said they needed to reschedule ; schdld next appmnt for 12/27 MON PM
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/13/2021
Customer does not need service at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Will not start cycle. Can hear relays clicking in control. Good power supply. No power going to motor. Will order and replace Motor and control.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Scott
Job Details: 12/13/2021
Changed out dispenser,tub gasket and console and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78245
Jay
Job Details: 12/13/2021
Replaced relay and even fan motor. Unit testing ok.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78255
Scott
Job Details: 12/13/2021
Changed outer door and inner door and had no further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/13/2021
Last trip had damaged left front burner. Replaced left front burner to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Scott
Job Details: 12/13/2021
Customer complaint is door is not shutting all the time. Tested and found door is shutting and instructed customer that left door needs to be shut before right other wise the right door will kick open. Found damage to gasket. Ordering gasket to fix issue.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78231
Drew
Job Details: 12/13/2021
Customer stated they did not need service any longer the unit has been functioning properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78237
Jay
Job Details: 12/13/2021
Washer wouldnt drain. Couldnt hear drain pump. Replaced unit. Testing ok. Unit is in warranty.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Bake not functioning. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Noise during testing. Found blower wheel cracked. Will replace blower.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78237
Jay
Job Details: 12/13/2021
Replaced thermal sensor, control board, and heating element. Unit testing good.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
After double checking probe found that the sensor is pulling the correct amount of resistance according to room temperature with the present error code only thing that would be left is the control.
We serviced a
JEN AIR RANGE
Model n/a
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/13/2021
Upon arrival couldnt locate a model tag anywhere on the unit. Tested unit for issue complaint. Found nothing wrong with unit whatsoever. Unit is functioning as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/13/2021
Confirmed issue to be weak suspension. Replaced suspension to resolve the issue. Calibrated unit and ran auto testing to confirm unit functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Helotes, TX 78023
Scott
Job Details: 12/13/2021
Changed out evap fan motor and tested with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near San Antonio, TX 78245
Scott
Job Details: 12/13/2021
Changed out drain pump but did not fix issue. Had error code f99 come up indicating control not compatible with ui. Ordered new control and ui to fix issue. Also ordering inlet valve just in case. Team will contact customer when parts come in.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Boerne, TX 78006
Drew
Job Details: 12/13/2021
Replaced the igniter and regulator/valve. Unit began working. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Drew
Job Details: 12/13/2021
Replaced module inside fridge and didnt fully resolve the issues. Ordering more modules to resolve the issue. Also customer said ice maker isnt producing ice, ordering in case part is needed next visit.
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near San Antonio, TX 78239
Zachary
Job Details: 12/13/2021
Checked washer, issue is bleach leaking. Checked underneath and found gearcase covered in oil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78223
Chris S.
Job Details: 12/13/2021
Replaced evaporator cover assembly. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit will leave clothes wet. Tested unit. 03 error code. No issues during testing. Unit might have been overloaded. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit was creating bright orange flames during use. Customer provided picture of issue. Tested unit. Blue flames on all burners with small flickers of orange at the tips. Called tech line. Could not duplicate any issues. Advised customer to monitor unit for any further issues. Unit is working as designed. Job complete. Sr 7732469528
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near San Antonio, TX 78221
Jay
Job Details: 12/13/2021
Verified that ice maker is getting proper voltage. Pulled off back panel and found lots of ice around condenser. Melted and moved ice away. Unit test ok.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE507ESS02
Near San Antonio, TX 78216
Zachary
Job Details: 12/13/2021
Replaced console and tested oven to reach target temp of 350 degrees. Oven reached temp. Checked found error code F6E6- Oven appliance manager - lost communication (main/upper oven) replace ACU. Ordering ACU and returning as follows.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced UI tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced motor first tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near San Antonio, TX 78261
Zachary
Job Details: 12/13/2021
Checked washer, concern is that dispenser is not dispensing detergent. Ran diagnostics found no errors. Ran diagnostic cycle and washer performed all functions properly. This washer has the load n go feature for detergent. Explained how it is designed and how it works. Customers other question is how to use different detergents for different types of clothes. Looked up tech sheet and discovered this design basically does not permit the use of multiple detergents based on clothes type. You cannot bypass load n go feature with this design. Washer is working as designed. Emailed customer owners manual.
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/13/2021
Found issue to be burner caps not installed to proper location. Reinstalled caps to proper location to make unit functional. Recommend to customer to have right front burner support replaced due to issue found with it. Customer wished to have that and center burner head replaced. Ordering center burner head and right front support.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 12/13/2021
Last trip one of the gaskets became damaged. Replaced damaged gasket to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs last trip.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78222
Daniel
Job Details: 12/13/2021
Customer reported unit not starting up. After inspection found that washer console was blinking random buttons even if unit was powered off, unit would not start, & when trying to start unit it would not lock. Changed out control and door latch and tested unit. Unit ran a diagnostic cycle but then randomly shut off. Re ordered control, lower harness and console. Customer powered unit off again and console was blinking random again. More than likely faulty console.
We serviced a
AMANA DRYER
Model NED4655EW1
Near La Vernia, TX 78121
Daniel
Job Details: 12/13/2021
Customer reported felt lining ripped off from the dryer basket. Tested unit. Unit functioning as designed. Ordered felt liner. Will return with part to repair
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Customer stated that washer would start up but then automatically go to washing complete diner should we control board and clutch ordering parts. Control board is out of stock.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that the fan on the freezer evaporator is making a noise went to test mode verified all other functions on the unit to make sure nothing else is making noise. Part on order.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 12/13/2021
Could not get to valve in the back of the unit due to wheel/leg being stripped. Per tech line go back with a deeper socket in order to remove it and replace it so I can get to the back valve. Rescheduling for soonest availability.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/13/2021
Tested unit. Found crack in cooktop underneath glass. Will replace cooktop.
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near San Antonio, TX 78230
Jim G.
Job Details: 12/13/2021
Apparently the console will go black and require a power reset at the breaker.