Near Robstown, TX 78380
John L.
Job Details: 02/10/2020
DRYER MAYTAG MEDX655DW1 Installed all components m tested after installation. Issue resolved.
Near Sinton, TX 78387
John L.
Job Details: 02/10/2020
WASHER MAYTAG MVWC565FW1 "F7E6 motor fault, F8E1 long fill. Ran tests on motor and valves, both components working as should. Ran a normal cycle to test for proper function"
Near Roanoke, VA 24014
Chris S.
Job Details: 02/10/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01 There is a high pitched whining sound when the freezer and or fridge doors are opened. We will replace the UI/control per tech line. ; ordrng 1 W10785723 (contrl-box)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/10/2020
WASHER MAYTAG MVWB765FW3 Installed components calibrated unit ran verification cycle issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 02/10/2020
RANGE WHIRLPOOL WFG505M0BS "Installed new panel, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 02/10/2020
WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows no error codes and unit working in perfect condition. Manual and automatic testing of all functions show everything in working order with no strange or abnormal noises. I explain to customer that with no error code available and unable to duplicate any strange activities of unit there is nothing I would be able to do. Referred customer to whirlpools customer service. Will be documenting with tech line. Sr#7727097208. Tech line states to check both slide and shifter to be incorrect position not rubbing as well as dry block. During installation I did double check all of these stated points unit is not having trouble shifting dry black fitting snug and tight no sign of snag or tear and slider is free and moving as designed. Issue resolved
Near Conway, AR 72032
Doug M.
Job Details: 02/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Inspected unit found evaporator fan not running not allowing fresh food section to cool,diagnosed to need evaporator fan; ordrng 1 W11024089 (motor-evap)"
Near Corpus Christi, TX 78418
Adam
Job Details: 02/10/2020
WASHER WHIRLPOOL CHW9150GW0 Unit in question is brand new just unboxed power cord was wrapped around shipping bolts inside of drum on deadbolts plugged in unit door open automatically checked for error codes none found issue resolved.
Near Corpus Christi, TX 78418
Adam
Job Details: 02/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT02 Inspection of unit shows excellent working order. Customer concern was loud vibrating or humming noise coming from units I did inform customer that is normal operating noise but was able to get it a little more quiet by pulling the unit outs of its location and allowing air to circulate. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 02/10/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows two error codes on units long fill no fill and basket speed fault. Further inspection of unit shows customer has drain hose running flat to the ground under the home. Tried explaining to customer that the hose cannot be positioned this way that is why she’s getting the long fill no fill error code. Informed customer hose must be a certain level off the ground in order for tub to retain water. Customer became irate and started to argue because they cannot position the hose any other way. Customer started to get angrier when I tried to explain to her That we need to re-position the hose Customer stated that I would have to work with her because there is no other way to position the hose there has to be a compromise I inform customer there is no compromise when it comes to the position of the drain hose in this location. Customer lost it at that point and started to yell And demand services but was unwilling to work with my suggestions. Le
Near Alice, TX 78332
Adam
Job Details: 02/10/2020
DISHWASHER WHIRLPOOL UNCONFIRMED Inspection of unit and area around unit shows large amounts of rat droppings. Unit was also spray formed into cabinetry unable to access and regardless because of rat droppings and obvious rodent infestation warrantee has been voided.
Near Corpus Christi, TX 78411
John L.
Job Details: 02/10/2020
MICROWAVE WHIRLPOOL UXL5430BSS0 Customer will not go through with repairs.
Near San Diego, TX 78384
Adam
Job Details: 02/10/2020
DRYER WHIRLPOOL WED4815EW1 All components tested unit temperatures and voltage are where they should be. Issue resolved. I still believe that dryer is not on an independent circuit and is still causing power draw issues.
Near Alice, TX 78332
Adam
Job Details: 02/10/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows error code for long fill no fill. Replaced water valve to resolve issue.
Near Victoria, TX 77905
Michael
Job Details: 02/10/2020
WASHER MAYTAG MVWB855DC3 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Little Rock, AR 72206
Doug M.
Job Details: 02/10/2020
WASHER MAYTAG MVWB835DW4 "Inspected unit found unit would not select cycles,performed service diagnostics found unit failed end coder test,diagnosed to need console; ordrng 1 W11112656 (console)"
Near Salem, VA 24153
Uriah B.
Job Details: 02/10/2020
WASHER WHIRLPOOL WTW5000DW1 F7e7F8e1F0e2F7e5Checked all wiring and power to components. Found drain intermittently pumping and not draining well. Cleared drain hoses of debris. All shifting and spinning and water functions are fine. Cx to observe. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 02/10/2020
WASHER ROPER RTW4516FW2 Cold water valve not operating properly. Replaced inlet valve with truck stock. ; used 1 W11210463 (VALVE.) from stock
Near Hollins, VA 24019
Uriah B.
Job Details: 02/10/2020
WASHER WHIRLPOOL WTW7040DW1 Replaced control and console. Ran calibration and auto test. All checks ok.
Near Christiansburg, VA 24073
Chris S.
Job Details: 02/10/2020
REFRIGERATOR AMANA ASI2175GRS01 "I installed the connector at the bottom of the freezer door,using the food grade grease. The check valve that tech line prescribed is for 1/4” water line and the water line is 5/16” so I was unable to install the check valve. Customer will observe. If the issue persists we will try to locate a 5/16 check valve and install it."
Near Blacksburg, VA 24060
Chris S.
Job Details: 02/10/2020
REFRIGERATOR KITCHENAID KRFF305ESS02 I installed the end cap and checked operation. All operations check ok.
Near Roanoke, VA 24014
Chris S.
Job Details: 02/10/2020
MICROWAVE JENN-AIR JMW3430DS02 The microwave and oven combo are are working correctly for the most part but will occasionally glitch for no apparent reason. The control and UI have been replaced multiple times and the issue persists. The customer called customer service while I was in the home. Customer service is considering to replace the unit. We won’t proceed with the repair unless we are further notified.
Near Roanoke, VA 24012
Chris S.
Job Details: 02/10/2020
MICROWAVE WHIRLPOOL GMC305PDB6 I installed the spring and checked operation. All operations check ok.
Near Troutville, VA 24175
Uriah B.
Job Details: 02/10/2020
KITCHEN WHIRLPOOL WDF330PAHW2 Replaced pump and motor. Ran test cycle and cleared error codes. All checks ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 02/10/2020
FREEZER WHIRLPOOL WRS321SDHZ01 I installed the evaporator and drier. Charged refrigerator and checked operation. All operations check ok.
Near Lafayette, VA 24087
Uriah B.
Job Details: 02/10/2020
WASHER ROPER RTW4516FW1 Found inlet valve not letting water through the cold side. Replaced inlet valve with truck stock. ; used 1 W11210459 from stock
Near Salem, VA 24153
Chris S.
Job Details: 02/10/2020
DRYER WHIRLPOOL MEDB855DC4 I installed the exhaust thermistor and checked operation. I jumped the sensor and ran a normal cycle for about 20 minutes. All operations checked ok. Customer will observe.
Near Little Rock, AR 72212
Doug M.
Job Details: 02/10/2020
RANGE JENN-AIR JES9800AAS "Replaced bake element due to short,tested unit operation checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 02/10/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Inspected for not completing cycles,performed service diagnostics found no error codes,performed auto test all steps checked ok,verified normal operation unit checks ok"
Near Hensley, AR 72065
Doug M.
Job Details: 02/10/2020
DRYER MAYTAG MVWB835DW4 "Replaced listed parts due to no operation,tested unit operation checks ok"
Near Aransas Pass, TX 78336
John L.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, issue is with valve and hose line. Replace these components to resolve.; ordrng 1 2181939 (insert) and 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
Near Victoria, TX 77901
Michael
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW5000DW0 "F2E1, F5E2, F8E1, cleared error codes, the lid lock isn’t functioning properly, ordered part and rescheduled ; ordrng 1 W10404050 (lid lock)"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/07/2020
OVEN KITCHENAID KODE500ESS04 Sr#7727080296. Spoke with tech line to troubleshoot issue tech line states if power from L one to neutral is dropping under 120 V that it would be a customer power issue. Tech line also states that changing lightbulbs for this specific problem can resolve issue. Sr#7727080296 spoke with tech line again took numerous voltage readings cross connections tech line states to replace control board to resolve issue.; ordrng 1 W10777216 (cntrl-elec) and 1 W11040195 (cntrl-elec) and 4 W11104597 (light-oven)s
Near Rockport, TX 78382
John L.
Job Details: 02/07/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, unit has a F1E0 COMM error. Issue persists after power down. Replace board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
Near Freer, TX 78357
Adam
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Sr#7727083528. Inspection of unit shows large amounts of ice on back of refrigerator wall over evaporator cover. Spoke with tech line to troubleshoot issue as this is the second time it has happened in the past four months. Tech line suggests checking for deformation’s or cracks or missing screws in evaporator cover correct placement and securing of bimetal to coil. as well as changing the defrost setting from adaptive to every eight hours. Going through checklist suggested by tech line shows evaporator cover is deformed from amount of ice forming on the unit. Also position of by metal has shifted again because ice formation. Replace fan and harness wire as well as evaporator cover to resolve issue.; ordrng 1 W10248595 (control) and 1 W10564044 (cover-evap) and 1 W10799425 (harns-wire)
Near Salem, VA 24153
Uriah B.
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced switch and UI. Switch is still sticking sometimes. Needs switch shield, spring and pad. ; rqstng P&A on 1 W11109505 (spring) and 1 W11109510 (pad) and 1 W11109614 (shield)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/07/2020
COOKTOP JENN-AIR JED3536WB01 "Inspected for left front burner not working found burn spot on burner switch causing short to element,diagnosed to need left front burner switch and element ; ordrng 1 WPW10215034 (switch-inf) and 1 WPW10221529 (elmnt-surf)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/07/2020
REFRIG WHIRLPOOL WRV986FDEM01 "Inspected unit for not making ice, tested icemaker jumped t-h did not cycle found 120v at l-n,jumped l-v did not fill,diagnosed to need icemaker and fill valve; ordrng 1 W10886931 (icemaker) and 1 W11129435 (valve)"
Near Corpus Christi, TX 78410
John L.
Job Details: 02/07/2020
RANGE WHIRLPOOL WFE510S0HW1 "Installed top, isssue resolved."
Near Corpus Christi, TX 78408
John L.
Job Details: 02/07/2020
WASHER ROPER RTW4516FW2 "Ran diagnostics, received F8E1 long fill. Ran test on valves for any issues, did not notice any issues with valves. Replaced valves in case valves are causing issues. Ran recalibration and tested afterwards. Issue may have been incorrect selection was made when washing since unit only running cold tap or unit was tested by customer without drain hose attached causing tub to loose water when filling."
Near Corpus Christi, TX 78415
John L.
Job Details: 02/07/2020
DRYER AMANA NED4655EW1 Dryer is working without issue.
Near Goliad, TX 77963
Michael
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW4816FW2 "Installed part ordered, the inlet valve and appliance are working normal."
Near Pearcy, AR 71964
Doug M.
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit found f7e2 error code motor control fault,ohm motor windings 6.7 ohms with in range,performed service diagnostics found in auto test unit would not quit filling,diagnosed to need main control,water level switch and pressure hose ; ordrng 1 W11314654 (hose) and 1 W11316246 (switch-wl) and 1 W11322903 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 02/07/2020
RANGE WHIRLPOOL WGE745C0FS01 "Installed door, issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Leveled unit, issue has been resolved"
Near Corpus Christi, TX 78412
Adam
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW7300DW1 Unit is well out of Manufacturing warranty and customer has declined any further service.
Near Corpus Christi, TX 78412
Adam
Job Details: 02/07/2020
RANGE WHIRLPOOL WFG505M0BB2 Call customer while in route to location wife was very plates the gentlemen in the background started swearing and said somethings that I will not repeat. I told him on the phone that I heard every word and that I would not be coming to service their units they can find a different tech company. Conversation is on 3CX. Calling partner team to document. Sr# 7727023635
Near Port O'Connor, TX 77982
John L.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Unit was completely out of Freon, unit may have leak somewhere throughout. Replaced compressor and charged unit, also installed dye drier in case unit losses Freon. Unit is currently holding charge and is cooling. Issue resolved"
Near Victoria, TX 77901
John L.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed evaporator, charged unit. No signs of leak. Unit holding pressure and is cooling. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 02/07/2020
ICEMAKER KITCHENAID KUIC15NLTS "The grid cover screws were rusted and cover was hanging. I was able to remove the screws from the grid, cleaned cover and replaced the screws, no further issues"
Near Salem, VA 24153
Uriah B.
Job Details: 02/07/2020
WASHER MAYTAG MVWB766FW1 No error codes found in diagnostic. Tested water level by running normal cycle in sensing cycle. All seemed to be ok. Reset unit and recalibrated it. Cx to observe.
Near Roanoke, VA 24016
Uriah B.
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced control board and FC evap motor with harness
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/07/2020
DRYER MAYTAG MEDB835DW4 Checked wiring connections. Checked operation in heat and fluff mode. Checked to make sure no blockage of air. All checks ok. Used tie to ensure proper electrical connection with harness. ; used 1 WP8567688 (TIE) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW5500XW0 "F7e5Found shift actuator not operating. Replaced shift actuator with truck stock. Ran calibration and auto test cycle. Informed cx that bearings though not bad, may be on the verge of going bad as there is the beginnings of rumbling. ; used 1 WPW10006355 (SHIFT ACTUATOR) from stock"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Vibration occurring intermittently when evap fan turns on. Put tape on inside joints of back panel in freezer. Cx to observe. ; used 1 WP978645 (TAPE) from stock
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/07/2020
RANGE WHIRLPOOL WFE770H0FZ2 Replaced left hinge. All checks ok.
Near San Antonio, TX 78251
Christian G.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue stated by customer: refridgerator was cooling intermittently. Customer states after install of parts unit started cooling, got up to 50deg. and went back to normal temps. Customer stated unit has been at temp since. Advised customer to continue keeping an eye on unit in the mean time. Unit test good."
Near San Antonio, TX 78259
Jim G.
Job Details: 02/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Replaced interlock. Issue resolved.
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS513COHS01 Customer complaint was unit would over heat by 30 degrees recalibrated unit to -25 degrees unit is operating as designed.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
DRYER AMANA NED4655EW1 Thermal cut off was not wired properly. Corrected wiring connectivity. Issue resolved.
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW6620HW0 Last trip found rough tub. Replaced tub to solve issue. Unit tested good. No further issues at this time. Yes to survey and leave behind.
Near Castroville, TX 78009
Justin
Job Details: 02/06/2020
WASHER MAYTAG MVWB765FW3 "F2E1 only code stored in unit, customer said unit makes a grinding noise during delicate cycle. Running unit through diagnostics and calibration. After calibration unit showed a F7E9 code. Cleared code ran diagnostics, all test passed. Ran calibration on unit again, no codes popped up again after calibration. Ran unit at high spin to check for loud noises no noises detected."
Near San Antonio, TX 78253
Christian G.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: Error Code, Fault Code or Message What is the Error Code? Starts with F8 E1. Lower cooling fan speed. Replaced wiring harnesses to unit. Tested unit, got up temps for broil and bake. No error codes displayed. Unit test good. Informed customer of survey."
Near San Antonio, TX 78209
Steven G.
Job Details: 02/06/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 Checked freezer found bad Evaporator fan motor ordered; ordrng 1 W10359880 (motor-evap)
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/06/2020
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 "Calling Techline due to reoccurring issues. Spoke with Robert, he stated to send pictures to techline for research. Whirlpool_techline@whirlpool.com7726427947No further issues at this point for me."
Near San Antonio, TX 78253
Justin
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Found icebox fan motor faulty, causing a very loud noise. Will need to replace motor and control. ; ordrng 1 W10858452 (harns-wire) and 1 W11114721 (cntrl-elec) and 1 W11407678 (ICEBOX FAN )"
Near San Antonio, TX 78258
Devon F.
Job Details: 02/06/2020
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would leak from under unit replaced tub to pump tube unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MFX2876DRM00 Customer complaint was unit would not cool in freezer compartment called tech line we tested evap tech noticed evap frost pattern was only happening on the top of evap tech line recommended replacing three way valve. 7727047594 Steve ordering new three way valve to resolve issue ; ordrng 1 W11094466 (valve) and 1 WPW10143759 (dryer)
Near Alamo Heights, TX 78209
Steven G.
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDFE104DBL4 Checked dishwasher found upper rack adjuster parts broken replaced parts checked operation unit working properly now
Near Stockdale, TX 78160
S. L.
Job Details: 02/06/2020
WASHER MAYTAG MVWB965HW0 Found LED basket light not illuminating light failed. Replaced with new light tested all operations normal.
Near Shavano Park, TX 78231
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB Issue is that gasket isn’t sealing in top left corner. Heated gasket to remold it. Taped door shut to help gasket retain its new shape. Instructed customer to take tape off tonight. If issue persists we need to order a new door (LW10599396) for the unit. Door is currently out of stock. Gate code is #4403.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/06/2020
COOKTOP GAS WHIRLPOOL WCG51US0DS00 Replaced gas tubing and the gas valve to resolve burner issues. Unit tested good now with no further issues. Customer declined the survey.
Near San Antonio, TX 78254
Colton B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Freezer is still not cooling. Called techline (SR7727042055) who said to have someone in sealed systems come and check. It is probably a restriction in the sealed system judging by the frost pattern on Evap. Ordering a drier and scheduling for tomorrow.; ordrng 1 W11179385 (drier-tube)
Near Shavano Park, TX 78230
L
Job Details: 02/06/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PLTS1 Issue ice maker stop making ice. Found ice maker to have a piece of trash stuck not letting water through. Told costumer it need a to be clean since it have lots of calcium build up. Service collected. Coming back to clean ice maker
Near San Antonio, TX 78209
Steven G.
Job Details: 02/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Checked oven found unit dead, checked power getting 220 volts to oven checked fuse found bad replaced fuse checked operation unit working normal again ; used 1 WPW10638608 (FUSE) from stock"
Near Boerne, TX 78006
Steven G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 "Checked refrigerator found air damper working and sounding normal customer is hearing a vibration at certain times, adjusted tubing at compressor customer to watch and call if any problems, refrigerator is working properly at this time"
Near Stockdale, TX 78160
S. L.
Job Details: 02/06/2020
FREEZER WHIRLPOOL WZF34X16DW04 Found door is warped causing bad sealing ordered new door advised eta 6-8 weeks.; ordrng 1 W10481434 (nameplate) and 1 W10574473 (gasket-dor) and 1 W10673692 (dor-fmd)
Near San Antonio, TX 78247
Devon F.
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not stop draining replaced control board unit is operating as designed.
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Checked microwave. Hood lamp stays lit after being turned off. Issue with control board sending constant voltage to light. Ordered replacement. ; ordrng 1 W11342846 (ACU)
Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint is of a burning smell during cycle. Entered diagnostics and found no error codes. Ran unit through automatic test and all steps passed. Ran unit through manual spin and agitation. Did not smell anything out of the ordinary. checked wiring of unit and motor and gearcase. Called Techline and spoke with Liam. Documented findings. SR#7727043549. Unit is good to go.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/06/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Discovered a switch was faulty. Replaced switch. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED9290FC0 Found residue stuck on all 3 filters unable to remove and smell coming from filters. Customer states she is following all directions in owners manual cannot find direct cause to residue. Ordering all 3 rescheduling Feb 13.; ordrng 1 W10752678 (screen) and 1 W10754439 (filter) and 1 W10897401 (housng-out)
Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
DRYER WHIRLPOOL WED99HEDW0 "Replaced wiring harness, heating element, and thermal cutoff. Tested unit, all good. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced heater and thermostat. Ran unit through diagnostics. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Rediagnosed unit to find issue to be a faulty compressor. Replaced compressor, vacuumed unit held vacuum. Charged unit held charge. No leaks in unit unit began cooling immediately upon testing. Yes to survey and leave behind."
Near San Antonio, TX 78232
L
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Costumer forgot she has an appointment. She will call office to reschedule ; saved tckt
Near San Antonio, TX 78247
Devon F.
Job Details: 02/06/2020
COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Customer complaint was unit she wanted the burner elements to be bigger and thought hers was defective instructed customer how burners look and they set in a bowl-like housing. Unit is operating as designed
Near San Antonio, TX 78253
Richard G.
Job Details: 02/06/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced control and light bulb. Tested to complete. Unit is good to go.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/06/2020
DRYER MAYTAG MED6630HW Issue is a no hear dryer. Found issue to be bad element. Ordering parts to resolve issue.; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 Used all sent parts save for controls and wire harness. The brackets were at fault. Replaced brackets and the rest for parts for good measure. Issue resolved.
Near San Antonio, TX 78247
Devon F.
Job Details: 02/06/2020
DRYER MAYTAG MEDB765FC0 Customer complaint was unit door would not stay closed during operation ordering new strike and catch to resolve issue.; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
Near San Antonio, TX 78263
S. L.
Job Details: 02/06/2020
WASHER AMANA NTW4516FW3 "Found control dead not powering on,reset board led power indicator not working but was able to run diagnostics found grinding from gearcase need OTL for gearcase control and splutch kit.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11170317 (CONTROL ) and 1 W11255272 (GEAR CASE)"
Near San Antonio, TX 78258
Jim G.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Steve SR# 7727053305 cleared
Near Converse, TX 78109
Steven G.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher found unit not draining, found pump working checked drain hose at garbage disposal knocked out plug unit is working properly now"
Near Kerrville, TX 78028
Tommy B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Spoke to customer regarding work order error. Part was incorrectly marked return by tech. Rescheduling customer. ; ordrng 1 W11357371 (CONTROL)
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW92HEFW0 F3E1. F1E1.F5E2. Tested washer. Door lock is working. Pressure sensor is good. Will need to replace ACU. ; ordrng 1 W11184031 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty left hand rail for pantry and faulty center freezer drawer. Replaced both parts to resolve the issue. Upon testing left pantry same issue. Finding now the right glide to be at fault. Ordering right glide and rivets. Glide is psp. Unit is under warranty. ; ordrng 2 W10737605 (screw)s and 2 W10737730 (rivet)s and 1 W11242545 (LEFT PANTRY RIGHT GLIDE)
Near Pipe Creek, TX 78063
Justin
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0EW2 Replaced main harness on unit and tested to complete.
Near San Antonio, TX 78258
L
Job Details: 02/06/2020
DRYER WHIRLPOOL LER7646JQ0 Replace thermal cut off. part stop working after it was replace the first time. Dryer heating up again. Job complete
Near Comfort, TX 78013
Douglas H.
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not drying dishes properly. Ran diagnostics testing to test all functions. Heater coming on but not adequate heat. Ordering control to resolve the issue. ; ordrng 1 W11305308 (cntrl-elec)