We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Called customer ahead of time. She said it would be about 20 minutes until she was home at 11:52AM waited until 12:40PM called customer and could hear she was getting tested for COVID. Told her we would have to get rescheduled when she was negative. Customer gave me description of what is wrong with unit and sounds like control board went out. Did not have mod#&ser# customer is texting me a picture and I am ordering control board to hopefully help take care of them faster this way. Took picture with house and magnet left for customer if needed. Control board is OOS will need to be scheduled when available.; ordrng 1 W11528352 (Control board)
We serviced a
UNKNOWN RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Replaced bake element and upon pulling off terminal block cover. Discovered wire harness had been exposed. Let customer know this was an additional fire hazard but that part is separate from the unit. Relayed pertinent information of replacement for renters father in law to replace harness properly. As far as the range itself. It is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 08/13/2021
There were issues with in warranty or OOW so I called partner team and spoke with Sabra Authorization# KYC00YBAPL1. She granted the PL1. Ordering seal because it has been worn a bit. Ordering new adjust assembly that fixes this issue. Was not aware of service pointer the prior visit. Ordering rails per service pointer.; ordrng 1 W10864081 (Seal) and 1 W11259785 (Left rail) and 1 W11259786 (Right rail)
We serviced a
JENNAIR RANGE
Model SVD48600P
Near Alamo Heights, TX 78209
Zachary
Job Details: 08/13/2021
Checked range, issue was that control panel had no activity and then started beeping. Landlords handyman came and turned breaker off to stop noise. I arrived and flipped breaker back on. Unit was working properly. Their is a separate issue that the door wont close all the way on the oven. Customer will have handyman look further in to that issue, but will call within 90 day SC warranty if she would like us to fix it. Checked control panel and it is discontinued. If that goes out, unable to fix range. More than likely 240v breaker was half tripped only supplying 120v causing our issue today. I recommended circulating power if issue rises again.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78209
Zachary
Job Details: 08/13/2021
Checked washer, issue is noise going into spin. Performed automatic diagnostic cycle to try and replicate. Long screech coming from control going into spin. Confirmed per service pointer. Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory. Put unit in manual test and no noise going into spin. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11498797 (Control board)
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Rockport, TX 78382
John L.
Job Details: 08/13/2021
Inspected unit, found issue with socket. Replaced socket and bulb, tested after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Victoria, TX 77901
Jim
Job Details: 08/13/2021
Customer states that range is not working properly, burners do not work and oven gets no hotter than 225 degrees. Check power at plug, only getting 115v. Check outside breakers, but they are not marked. All are on, none look tripped. Recheck power at plug, only 115v. Advise customer that her plug may be bad, because she doesnt have 220v to run range. Acts like power has lost a leg. No parts needed. Advised customer once power has been fixed, range should run just fine, and if not, contact us for service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 08/13/2021
Installed new slider, calibrated and performed a diagnostics test, completed with no issues or error codes. The clutch is engaging and the appliance is working normal normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Rockport, TX 78382
John L.
Job Details: 08/13/2021
Inspected unit, light on unit will not shut off. Like this shit off removing light and socket. Replace light in socket, No light remains on even when moving lighting socket around. Issue most likely with relay on control board, replace to resolve this issue.; ordrng 1 W11044727 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
John L.
Job Details: 08/13/2021
Installed actuator, recalibrated unit. Ran test cycle to confirm repair. F7E1 basket speed fault, ran test on tachometer. Tachometer not functioning, faulty actuator. Will order again and replace to resolve this issue. Expedite if possible; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
John L.
Job Details: 08/13/2021
Installed new door, issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77901
Michael
Job Details: 08/13/2021
Wont drain and leaking oil per customer. F0E5 off balance load, F2E1 stuck key error codes, cleared error codes and tested the drain pump manually, it drained the water left in the tub and working normal. Calibrated and performed a diagnostics test, on the spin cycle it spun freely, hub is stripped. Looked underneath and found it is leaking oil. Ordered parts and rescheduled customer ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Wash plate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77905
Jim
Job Details: 08/13/2021
Customer states that dryer is not working at all. Check power, notice that 220v was not showing up at plug. Check breaker, breaker tripped. Reset, and test. Dryer working as designed. No parts needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Jim
Job Details: 08/13/2021
Customer states that refrigerator is icing up enough to keep drawer from closing properly. Empty and remove racks and back plate. Steam out evap coils and drain. Evap fan is running, no need to change. While reinstalling thermistor cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Corpus Christi, TX 78404
Adam
Job Details: 08/13/2021
Customer was originally under the impression that we would install water line for his home to run the unit. I did inform customer however that we do not do installs but I did go ahead and take a look at the icemaker. Funnel Im bag of ice maker that partially holds Baylor arm is broken off and theres nowhere to be seen also ice bin is cracked and auger arm is bent. Will need to replace both icemaker and ice bin to resolve the issue; ordrng 1 W10300022 (icemaker) and 1 W10558424 (ice container,comp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Corpus Christi, TX 78415
Adam
Job Details: 08/13/2021
Customer concern of door seal coming loose. Inspection of unit shows simple press in door seal no rips or tears issue resolved
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Adam
Job Details: 08/13/2021
Installed evaporator fan tested unit issue resolved. I did advise customer of a wait. For unit to come back to temperature.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/13/2021
Customer concerned about refrigerator temps and hard to open freezer. Called techline and spoke to Anthony (SR: 7731499408) who stated that the temperature reading i was getting in the refrigerator section line up with the settings and that hey looked good. Anthony also recommended using food safe grease to lubricate rails to keep them from frosting up. Will find food grade grease, rescheduling for the 24th. ; schdld next appmnt for 8/24 TUE !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78201
Sebastian
Job Details: 08/13/2021
Found that control was the only part malfunctioning tested and calibrated unit. Unit is on a wooden floor lowered unit P all the way down to minimalize shaking explain to customer that the pier and beam flooring and its age might always be an issue on the unit the best thing we can do is drop it all the way to the floor and loaded correctly
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Found hole in motor sump hose and gasket came off and couldnt get it back on. Reordering motor sump called customer to let them know.; ordrng 1 W11416363 (Motor sump)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Customer said oven wasnt going to temperature. Recalibrated oven and changed out temperature sensor tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Converse, TX 78109
Chris S.
Job Details: 08/13/2021
Replaced motor capacitor and shifter. Tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFCS22EVMS4
Near Boerne, TX 78006
Colton B.
Job Details: 08/13/2021
Informed by customer that refrigerator has been fixed, this call was concerning the dents. Read notes to customer, customer will call office for that issue. Asked about cooling issue again, customer confirmed that the refrigerator was good to go. Not going out for dents as customer would like to speak to AE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
Our customer was having problems with the ice maker making ice and the light not working. I found that the freezer as well as the ice maker were frosted up from an air gap. I defrosted the freezer frost. This closed the circuit on the door switch producing light. I called Bruce from Whirlpool Tech Line to learn how to test this ice maker since it is not covered in current Service Manuals. I tested the ice maker and it filled and harvested. Our customer was also having a. Licking sound. I found that it was the tape and safety sticker on the power cord tapping against the wall when the condenser fan was running. I taped this down and removed the shipping tape. This unit is fully operational now. Customer install and instruct.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near Helotes, TX 78023
Sebastian
Job Details: 08/13/2021
Customer was supposed to have a sealed system tech dispatched on this I am unable to install the compressor office to schedule; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78252
Jim G.
Job Details: 08/13/2021
Box with part was actually a delivery of multiple parts not related to this repair. Rescheduling appointment and reordering part. Please reschedule ASAP. ; ordrng 1 W11085683 (Motor Sump Assembly)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78261
Jim G.
Job Details: 08/13/2021
Replaced fan assembly and cleared frost. Issue resolved.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 08/13/2021
Ive reset at the breaker and the unit performed properly.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near San Antonio, TX 78230
Jim G.
Job Details: 08/13/2021
Ive determined the console is at fault. Given consumer complaints it appears to be an intermittent issue. ; schdld next appmnt for 8/26 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near San Antonio, TX 78264
Jesus C.
Job Details: 08/13/2021
Ice maker double filling. Will need to replace UI and ice maker. ; ordrng 1 W10864261 (Ui)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/13/2021
Unit is having intermittent issues filling during start of cycles and overfilling during rinse cycles. Called tech line. Suggest replacing main control. Customer will contact if they wish to continue further. Sr 7731496783; ordrng 1 W11419171
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78213
Jesus C.
Job Details: 08/13/2021
Tested unit. Good drain. Good heat. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 08/13/2021
Tori unit apart piece by piece trying to hunt down what is making the noise even with the ducting off unit appears to be making noise only when the motor is initiated in spinning at full speed in my hearing noises ordering the pins that the wheels go on tinder back wall as it was rattling when running the motor in the fan by itself with no drama and no ducting sounds fine for the most part until a little while you start hearing a little bit of a grinding noise; ordrng 1 3399507 (Shaft right) and 1 WPW10359270 (Shaft left) and 1 W10828905 (Bulkhead)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 08/13/2021
Sounds good temperatures in a unit and unit was making ice replaced a diffuser as a contingency explain to customer if they lose their ice again give us a call back
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/13/2021
Replaced base and tested unit customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
This unit is not showing up in entitlements even if the engineering number is backed off. Our customer was having a problem with the unit freezing things on the top shelf and being to warm on the bottom. Our customer was also concerned about the water not always being cold from dispense. I explained how the unit works as a single evaporator system with the damper and air flow. Our customer had tall items blocking the air flow. I showed her the sticker that warns against this on the back cabinet wall. I also explained that the water if used a lot will not always be cold because it is coming from the homes water source. We went over how 1 gallon milk cartons can be placed in the door shelves and how eggs should not go near the top of the unit. This unit is fully functional. Use a zip tie WPW10339879 to secure water line from flapping in the back.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/13/2021
Our customers right refrigerator door switch became broken. I replaced it with a new one. Unit is now fully operational.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS18PNZB01
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 08/13/2021
Went to replace part and its the wrong pump for that model. Reordering right part.; ordrng 1 WPW10489122 (pump) and 1 WPW10485962 (sensor)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Adkins, TX 78101
Chris S.
Job Details: 08/13/2021
Replaced cutoff fuses tested unit everything working properly yes to survey.
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS3
Near Adkins, TX 78101
Chris S.
Job Details: 08/13/2021
Went to replace draining pump and found issue to be that drain pump fan was broken. Also didnt have any power to house. Couldnt run proper test .
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78222
Chris S.
Job Details: 08/13/2021
Went to replace control board and noticed a new control board was defective and didnt have all the outlets to plug in the wires to need a re-order a control board to fix problem replace socket and bulb but couldnt properly tested without changing the control board. Control board is out of stock right now; ordrng 1 W11391714 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 08/12/2021
Ive replaced the heater. Issue resolved.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near Kerrville, TX 78028
Colton B.
Job Details: 08/12/2021
Customer does not want us to come out without the appliance manager, will call customer when it gets in. ; ordrng 1 WPW10626304 (Appliance manager)
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/12/2021
Replaced the belt on the dryer tested unit good to go
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Sebastian
Job Details: 08/12/2021
Found that when plugged in unit is flashing all the lights on does not let you adjust the settings through the knob you can only adjust the settings from the front on the buttons does not let you start a load and cannot get in the diagnostics ordering control to resolve issue order a fascia just in case. Check board found no obvious damage to the control board. Parts on back order; ordrng 1 W11481108 (Control) and 1 W11406492 (Facia)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/12/2021
Customer complaint was a rattling noise in dryer. Found issue to be coins at the bottom that became dislodged whil moving it last visit. There should be a prior 90 on the service call for his unit. Unit now running quietly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 08/12/2021
Customer explained to me over the phone that they are not home and at their roommate might be there around 5:30 or so finishing last call Call around 4 oclock cannot wait Over an hour. Ordering wash plate explain to customer that the only thing that can be leaking is the drain tube they must make sure its secure; ordrng 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Sebastian
Job Details: 08/12/2021
Found out the noise coming from the fan was simply the door flap to stop back draft from coming into the unit explain to customer that this is a normal sound and he can only hear it once you turn it on and off once found that the fan is not kicking on anything sounds good customer had a concern that the fan would not turn off after cooking on the range went over user manual and explain to customer that their unit is equipped with a sensor that will turn on the fan whether the unit is on or off depending on the surface temperature range of the cooktop. Customer instruct
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/12/2021
Customer concerned about how hot unit got. After calling us the customer adjusted unit for better airflow, that seemed to fix issue. Sat through a quick cycle, unit did not get hot and airflow measured out to be 109 degrees. Everything checking good.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW8530DDS
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/12/2021
I uninstalled the unit from the cabinetry and removed the needed panels. I replaced the fan and the main appliance manager/control. Reassembled and reinstalled unit. Tested unit. Fully operational now.
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/12/2021
I replaced the temperature sensor. I then removed the unit from the cabinet and removed the panels. While doing this I was testing the unit at preheat of 350 degrees F. The unit reached 317 F on the display and and 192 F on my thermocouple. I checked all the components with my multimeter to see if there were any new developments or possibility of eliminating the appliance manager as a cause. When testing the broil element under load at burnered hot red on both the inner and outer elements. But, the resistance of the outer element was at 37 ohms but the specifications call for 53-59 ohms. Ohms is known to lie so as a Senior Tech has told me in the past if it is burning red hot do not change. When I checked the hidden bake element I found it was reading open line. On my last visit I was able to get the unit to preheat to 350 F once and then on the second test it only reached 317 F. The bake element was working on my last visit. The perplexing thing is that the our customer was stating that the convection bake was called Whirlpool Tech Line and spoke with Joel. I explained my concerns about the unit still working with the convection. We looked at the wiring diagram and determined it was keeping heat with the convection element as well as the broil element. He advised to hold off on the control and replace the bake element. Because the bake element is completely open now it was likely intermittently failing as it became completely open. The part needed is in stock but our schedule software is having some problems right now. ; ordrng 1 WPW10207398 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near San Antonio, TX 78254
Sebastian
Job Details: 08/12/2021
Found that there was ice in the bin but it was not completely for customer says that they do use ice but it never catches up explain to customer that it is likely falling in the timed ice mode which dumps every eight hours changed out icemaker in case the thermistor on the unit was bad did however find that the freezer was set to the warmest setting and the freezer was also packed off explain to customer that Im changing out the icemaker and that they need to clear out the freezer so that there is airflow explain to them how to load freezer and still get airflow adjust the temperature Two recommended settings customer to monitor freezer temperature
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 08/12/2021
Issue was a frozen evaporator. Replaced evaporator harness, unit testing good. Advised customer that unit will take time to get down to temp.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model CVGX2423B
Near San Antonio, TX 78258
Jim G.
Job Details: 08/12/2021
Ive verified an issue with the spark module also replacing the switches as a precaution. ; ordrng 1 WPW10475147 (Spark Module) and 3 WP71003385 (Spark Switches)s
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/12/2021
Tested unit. Not shutting off. Installed new timer. Unit now shuts off. No further issues.Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 08/12/2021
Customer stated oven light wont turn off, fan keeps running, and doesnt heat up. Found issue to be faulty console and control board. Ordering thermostat just in case. Console out of stock.; ordrng 1 W11296171 (console) and 1 W11261167 (cntrl-elec) and 1 WP4449751 (thrmst-fix)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Stockdale, TX 78160
Chris S.
Job Details: 08/12/2021
Customer stated that refrigerator wasnt cooling. Found issue to be breaker tripped. Turned breaker on everything working as designed. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Chris S.
Job Details: 08/12/2021
Got to customers to change start device ,control boards found that previous tech from another company cut the start device wires and I am unable to do repair. Have to order main harness with power cord and start device wires.; ordrng 1 W11161250 (harns-wire)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Sebastian
Job Details: 08/12/2021
Icemaker unresponsive when testing do not have a multimeter to further troubleshoot ordering icemaker part available at vendor ; ordrng 1 W11262316 (Icemaker)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/12/2021
Issue is intermittent cooling in refrigerator section. Finding issue to be a faulty control. Damper operation checked good and temperature sensor looks good as well. Ordering new control, will call customer when it gets in. ordrng 1 WPW10116216 (Comtrol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near San Antonio, TX 78225
Jesus C.
Job Details: 08/12/2021
Ice blocking air return. Cleared ice. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/12/2021
I found that the light cord coming out of the LED Driver was pinched during the installation by the builder. I secured it with a zip tie WPW10339879. Light is working as designed now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/12/2021
I uninstalled and disassembled the microwave and replaced the microcomputer. However, the new part was missing the P4 connector. The box and labels were correct but the actually part was slightly different and cannot be used. I have reordered the part. OOS.; ordrng 1 W10892389 (Microcomputer)
We serviced a
SAMSUNG DRYER
Model DV405ETPASU/AA
Near Boerne, TX 78015
Colton B.
Job Details: 08/12/2021
Issue was that the unit would run anytime the door was closed. Replaced control, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Jim G.
Job Details: 08/12/2021
Replaced door handle. Issue reolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/12/2021
The unit was filling and washing but not draining. I replaced the sump and motor. Tested unit. It is now washing and fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78201
Jesus C.
Job Details: 08/12/2021
Installed new ice maker. No issues during testing. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/12/2021
Tested unit. Needs new blower wheel. ; ordrng 1 WP694089 (WHEEL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78218
Chris S.
Job Details: 08/12/2021
Customer stated that icemaker and water dispenser was not working. Found issue to be that water valve on wall side wasnt turned on. Yes to survey.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/12/2021
Ive verified that the console is malfunctioning. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/12/2021
Tested unit. Needs new motor. Installed new sump assembly. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/12/2021
I found that the UI was working. I went into diagnostics and found that all loads were functioning as designed except the RC evaporator fan. I replaced the control and ran test 57 again. No fan. I removed the drawers and panels, replaced the evaporator and conducted test 57 again. Unit is now fully operational. I reassembled and tested again. Counseled our customer to ideally wait 24 hours before placing perishables in the unit.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW
Near Helotes, TX 78023
Colton B.
Job Details: 08/12/2021
Issue was a no drain dishwasher. Found chopper broken. Removed chopper and reinstalled pump, unit tested good. Will order and return with a new drain pump.1865; ordrng 1 W11497943 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/12/2021
Complaint is unit not drying. Tested unit. No error codes. Good drain. Good heater. Rinse aid is dispensing. Unit is working as designed. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78239
Chris S.
Job Details: 08/12/2021
Customer stated that dishwasher wasnt working right. You could pick cycling but you hit start it shuts off. Found issue to be faulty UI and control board. Parts out of stock.; ordrng 1 W11306302 (cntrl-elec) and 1 W11402115 (UI) and 1 W11116422 (panel-cntl)
We serviced a
JENNAIR DISHWASHER
Model JDB1100AWS
Near Shavano Park, TX 78231
Zachary
Job Details: 08/12/2021
Checked dishwasher, no interaction at control panel. Checked breaker, was good. Opened front panel found power line going to door switch assembly but not going to the control board. This unit uses 2 jumper wires to supply power from switch to the board. Called tech line to confirm that switch needs to be replaced and spoke to Brian. Per tech line ordering switch assembly to resolve issue. ordrng 1 12002710 (Control board) and 1 WPW10275768 (Switch assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78240
Zachary
Job Details: 08/12/2021
Verified faulty actuator popped off splutch. Part is already on order but OOS. Will need to be scheduled when available. Customer is moving to Dallas 08/28/21 would like to get done if possible before that date.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Zachary
Job Details: 08/12/2021
Checked dishwasher. Unit not draining properly, drain pump sounded healthy. Replaced drain pump and no change. Noticed check valve on high looping hose not opening all the way. Most likely clog in hoses somewhere. Was unable to remove dishwasher to check hoses for clogs. Connection and cap to disposal was clear. Ordering both hoses to resolve issue.; ordrng 1 WPW10545278 (High loop hose) and 1 8269144A (Drain hose)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Zachary
Job Details: 08/12/2021
Checked refrigerator, complaint is water is dripping all through RC when ice maker is turned on. Coming from water filter housing. Opened filter cover and water came out. Removed filter cleaned up everything. Reinstalled with tie wire on housing. Tested water dispenser, no leaks. Test # 45 Ice maker fill test. Checked good. No other issue or error codes found. Refrigerator is now working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Zachary
Job Details: 08/12/2021
Arrived at home to fix separated issue from prior. Required 2 techs and had to tilt and hold built in refrigerator so I could get under and install W10860229 (adjuster) that had been sent to customers home. Original adjuster was stripped and would not raid refrigerator.This a completely separate issue. Refrigerator is cooling and working as designed from prior work done. Refrigerator can now be adjusted to be a built in and customer is satisfied. used 1 W10860229 (Left foot adjuster) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cibolo, TX 78108
Zachary
Job Details: 08/12/2021
Replaced evaporator cover and control board per service pointer all covered by S Code provided. When replacing confirmed thermistor was rusted and bad. Confirmed control did not have the software version to fix refrigerator. Refrigerator is now working as designed. Advised customer to wait approximately 48 hours for refrigerator to reach proper temperature without opening doors.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rockport, TX 78382
Michael
Job Details: 08/12/2021
The appliance wouldnt wash and gave an error code per customer. F2E1 error code, cleared error code and tested the UI, no stuck keys. The appliance wasnt tied in, connected the appliance and plugged it in, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Corpus Christi, TX 78413
John L.
Job Details: 08/12/2021
Installed icemaker, issue resolved.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/12/2021
Sr#7731490671. Customer again with the same complaint of long drive times. Inspection of unit does show temperatures are low contacted tech line to troubleshoot issue after several test it was determined that coil pack would need to be replaced in order to resolve issue; ordrng 1 W10328463 (coil-valve)
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Aransas Pass, TX 78336
Michael
Job Details: 08/12/2021
Installed the drain pump and pressure sensor. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/12/2021
Parts for this unit were to have been ordered by AH, these parts did not arrive for this unit or have not been ordered. Tested components on unit to verify issues, checked on compressor. Compressor running extremely hot, checked amperage pull on unit. This is reading high, likely compressor is going out. Will need to add to order, expedite if possible.; rqstng P&A on 1 W10286069 (drier-uv) and 1 W10709322 (valve) and 1 W10756020 (compressor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
Michael
Job Details: 08/12/2021
Installed the cam and hub, the suspension was good. Calibrated and performed a diagnostics test, tested no issues or error codes, the appliance is spinning and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2021
Customer complaint of notification signal sounding strange. No operational issues all functions work as designed except for chime that is made to signify cycle. Replace panel to resolve issue. Job will require authorization; rqstng P&A on 1 W10870767 (panel-cntl), states that autho needed
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS00
Near Portland, TX 78374
Michael
Job Details: 08/12/2021
The customer said it made 1 batch of ice and then quit and both the power and max ice lights were blinking. Tech sheets showed it toe a harvest failure, to make sure the thermistor was connected to the sealed system tubing. Removed the back cover and pushed on the connectors to where the thermistor plugs into and it was not making a good connection, one of the wires wasnt making good contact. Unplugged the appliance and removed the pump, made the repair and plugged it back in, plugged the appliance in, checked the connections, making good contact, turned the appliance on, its circulating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Falfurrias, TX 78355
Adam
Job Details: 08/12/2021
Customer complaint of icemaker dripping which is causing cups of ice and ice bin. Inspection of unit does show icemaker has small drip and its causing issue customer describes. Replaced icemaker tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/12/2021
Installed components, recalibrated unit and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 08/11/2021
Called tech line spoke with austin SR 7730594314 checked voltage and getting good voltage at control board but when I checked at plugged voltage kept changing found plug loose. But when I got good voltage tested each component on washer everything working as designed. Call customer to change out loose wallplug and that should fix the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/11/2021
Our customer is having a completely new development in which the ice maker now works but it will not dispense ice. I tested the unit and it dispensed both cubed and crushed Ice. Our customer does not use ice a lot. I explained that this unit when full and not used for awhile can at times lock up at the bottom from the cold temperature and that Senior Techs at Whirlpool recommend dumping out the ice on occasion, especially if it is not going to be used for a long period of time like a vacation. I also explained to her how the the air flow to this unit works and what to look for and maintain on the air ducts. This unit dispense is fully operational. Customer Install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78230
Zachary
Job Details: 08/11/2021
Replaced control board had no change, called tech line and spoke with Joel# 7731475895 checked power supply board and upon checking the output voltage refrigerator powered on. More than likely loose connection. Refrigerator is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78216
Zachary
Job Details: 08/11/2021
Called DH before arriving since he was last tech out. He pre screened Ice door and upon arrival that is what it appears to be causing issues. DH recommended calling tech line before doing anything more, called tech line and spoke to Bruce SR# 7731473228. Confirmed ice door, when checking it was maybe a millimeter not closed all the way. Per tech line and listing all other potential causes working good, that gap is enough to cause this issue. Checked ice door fan as well and was working properly. Replaced ice door (separator) and tested it is now closing all the way and sealing properly. Refrigerator is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 08/11/2021
Play store aspera last technician call partner team to confirm that this is not a cosmetic issue this is a safety issue as the trim pops out enough to hurt somebody
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2021
Confirm that icemaker is needed it is mechanically stuck halfway through it cycle the test button does not engage it whatsoever but there is power going to the unit determined that icemaker itself needs to be changed out part is on back order; O-emld tckt
We serviced a
AMANA WASHER
Model MHW5630HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2021
Did not find any tearing in the Bellows a little bit clogged cleared out debris found that recirculation pump outlet attached is a bellows was completely blocked off cleared out that portion listed front of unit a bit do not see water leaking out the front door when the test mode or when running water through it and spinning should be good to go if problem does persist there is a leak sheet that will tell us where exactly it is leaking I would recommend sending the Bellows and the inner door If problem comes back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/11/2021
Issue is that water is leaking from the ice maker in the refrigerator. Icemaker failed the harvesting test and had an E2 error code on it. Ordering the correct ice maker and returning next week. Rescheduling valve just in case. ; ordrng 1 W11294907 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78250
Jim G.
Job Details: 08/11/2021
Replaced fuse. Issue reolved.