We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Converse, TX 78109
Chris S.
Job Details: 12/17/2021
Stated that microwave buttons werent working found it should be faulty control board ordering control board.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DP02
Near Helotes, TX 78023
Sebastian
Job Details: 12/17/2021
The fan that I was delivered is not the appropriate fan explain to customer that I would likely need blower to address the thermal fuse going out explain to customer that I could take a part unit and troubleshoot and verify this but at the moment I do not have the correct blower to solve the likely problem customer then started swearing at me particularly throwing F bombs. Explain to customer that We cant work under such conditions. Customer explain to me that it is his property and he could speak to me however he pleases, I expressed and that I am not willing to even troubleshoot after the conversation that was had. Customer attempted to stop me from closing my door van and then struck the window no damage was caused. Explained to the gentlemans wife that we will not be servicing them whatsoever anymore because there was no damage I will not be making a police report this time
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78249
Drew
Job Details: 12/17/2021
Upon arrival got the unit into test mode once, everything after that I was kicked out of. Ordering controls for unit to resolve that issue and rescheduling other parts.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 12/17/2021
Called customer. Customer stated that another service company is working on the unit.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Sebastian
Job Details: 12/17/2021
Replace a suspension and gear case removed outer tub and inspect it to see if this was the cause of the leak I could not verify any cracks or anything wrong with the tub tub is holding water and after cleaning it on the inside it looks perfectly fine did however notice that there is splash evidence inside the body of the gear case indicating that it is most likely just leaking from the gear case seal went ahead and replace gear case and suspension after removing whole tub and inspecting found that my new tub was destroyed anyway will not be ordering new tub after doing repair calibrated unit and found that back feet are broken ordering regular feet for this unit. Left a leak sheet under unit so that customer can check for leaks between washes.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78254
Scott
Job Details: 12/17/2021
Customer complaint is f3e0 error code coming up. Tested and found issue is with control. Ordering control to resolve issue. Team will contact customer when parts come in.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Drew
Job Details: 12/17/2021
Knocked on the door and customer answered saying she wanted to cancel cause they need to talk to the home warranty to see unit was under policy.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78249
Drew
Job Details: 12/17/2021
Found a clog vent on the home side as well as the home side. Customer has a cleaner coming out. Found a buster heater coil, and bad sensors, replaced sensors and heater coil, unit functioning as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/17/2021
Customer stated unit still wasnt cooling properly. Found inefficient compressor with a slight restriction. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling much more efficiently upon testing. No further issues at this point.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/17/2021
I replaced the dispenser and reminded our customer to fill with and use rinse aid. Unit is fully operational now.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC7AS03
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/17/2021
Our customer having a problem with the door latch during self clean. I entered diagnostics and received error code F5E1 Door latch motor not operating. I was able to get the door latch to secure on self clean. We have a control board that is intermittently failing and will need to be replaced. Part ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/17/2021
Last trip found broken ice maker support and faulty thermistor. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78221
Jay
Job Details: 12/17/2021
Unit is having the same issue. As soon as it moves into the wash portion of any cycle it immediately drains. You can hear the drain pump engage and go even after the water is out. Already replaced control, lid lock, and actuator. Received error code F9E1, Long Drain. Ordering drain pump.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Robstown, TX 78380
Adam
Job Details: 12/17/2021
Installed components tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Corpus Christi, TX 78414
John L.
Job Details: 12/17/2021
Install component, tested after installation. Unit has regain function and issue has been resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KMBS104ESS03
Near Port Aransas, TX 78373
John L.
Job Details: 12/17/2021
Inspected unit, found issue to be with UI touch interface. Some buttons to not respond to others, will need to replace touch interface to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Aransas Pass, TX 78336
John L.
Job Details: 12/17/2021
Entered diagnostics mode pulled F7E5 shifter fault, F8E1 long fill. Tested components, cold valve does not function and shifter will not shift. Replaced these components and issue has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIC15NHZS0
Near Rockport, TX 78382
John L.
Job Details: 12/17/2021
Inspected unit, found that reservoir was not feeling properly. Replaced water level sensor, tested after installed. Unit has begun making ice and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Rockport, TX 78382
John L.
Job Details: 12/17/2021
Inspected unit, start button on unit would not function. Attempted hard reset on unit, tested unit after hard reset. All functions have returned, unit is now running without issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Taft, TX 78390
John L.
Job Details: 12/17/2021
Installed valve, recalibrated unit after installation. Issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78410
Adam
Job Details: 12/17/2021
Customer states unit does not heat and also leaves her dishes very wet at end of cycle. Customer states she always uses the Quick wash cycle. I did inform customer that this can contribute heavily to the fact that dishes are not completely dry at the end of cycle advise customer to go ahead and on her next several cycles on normal with heated dry. I also adjusted the amount of rinse aid from default to maximum because unit does have extremely hard water. Also service pointer on this unit suggest replacing heating element if brass is visible on element itself stating it can cause leaking but during my visit I cannot get the unit to leak. Ordering control board thermostat And heating element to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78416
Adam
Job Details: 12/17/2021
Sr#7732032136. Contacted customer before arrival. Customer immediately started to say that we are the company that was dragging her around and causing problems that she did not need service from us that she took her business elsewhere. I am mediately called trade care team for documentation SR number above. I told a customer thats more than fine and wished her a merry Christmas. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Victoria, TX 77904
Michael
Job Details: 12/17/2021
Installed heat element, ran diagnostics, completed with no issues or error codes, the appliance is no longer leaking and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Michael
Job Details: 12/17/2021
The customer said she hasnt heard the noise anymore. I couldnt duplicate the noise, there was signs of the belt slipping. Installed new belt from TS and splutch kit, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bishop, TX 78343
Adam
Job Details: 12/17/2021
Installed components calibrated unit issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near La Vernia, TX 78121
Chris S.
Job Details: 12/17/2021
Customer stated that dishwasher was leaking found issue to be installers did not put the legs down right. Also got a float switch air code ordering float switch to fix issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78224
Jay
Job Details: 12/17/2021
Replaced light switch and did not work. Verified power to switch. Ordering socket.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Natalia, TX 78059
Jay
Job Details: 12/17/2021
Impeller retaining bolt seized. Could not remove impeller to continue work. Ordering new parts to fix.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Boerne, TX 78006
Scott
Job Details: 12/17/2021
Went to change out cooktop but cooktop was damaged. Reordering cooktop to fix issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Zachary
Job Details: 12/16/2021
MW cover clips were not engaged properly. Removed from cabinet and reinstalled correctly. Hung MW back into cabinetry and MW is now looking and working as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78218
Chris S.
Job Details: 12/16/2021
Customer stated dishwasher was not draining fine it should be knock out on the garbage disposal so I was not knocked out fix the issue tester unit dishwasher draining properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cibolo, TX 78108
Zachary
Job Details: 12/16/2021
Checked washer, issue is wash plate cracked down the middle. Found error code F2E1- UI stuck button. Replaced washplate, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.; used 1 W10902814 (Wash plate) from stock
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near San Antonio, TX 78230
Drew
Job Details: 12/16/2021
Upon arriving knocked on customers door repeatedly. Called multi times. No answer. No show. Rescheduling ; schdld next appmnt for 12/20 MON !
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near San Antonio, TX 78242
Jay
Job Details: 12/16/2021
Second time the lid has broke at the right hinge. Replaced lid and ordered new hinges to stop problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Jay
Job Details: 12/16/2021
Verified it is the ice maker. IM already on order. Customer is ok with waiting. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Sebastian
Job Details: 12/16/2021
I believe another tech caught this call already customer says theyve already been squared away
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/16/2021
It became to late to contact our customer. I have requested add tomorrow from AE and NR for follow up.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/16/2021
I was not able to get through to all the departments at Whirlpool to finalize resolution with Tech line, safety and trade partners. I called our customer to inform I will get there soon and keep him updated. I had to force reschedule, it was open but not showing on the reinitiating of the job ticket.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304LPA
Near Kerrville, TX 78028
Colton B.
Job Details: 12/16/2021
Issue was clean light flashing and constantly draining. Plugged in float switch and cleaned out drain pan. Unit testing good. Instructed customer on proper detergent usage, unit testing good.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 12/16/2021
Issue was a leak in the freezer. Finding issue to be a leaking ice maker. Ordering new ice maker to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 12/16/2021
I was able to verify proper function however it appears the spin was off.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cibolo, TX 78108
Zachary
Job Details: 12/16/2021
Called ahead, customer stated washer has already been fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 12/16/2021
Found unit pulling good temperatures but forming a ball of ice at the bottom again replace door and gasket for the last time customer should not have issues again if so we must contact whirlpool for sure as I still cannot confirm any Boeing but at this time the gasket absolutely looks much better and fitting much better with this new door customer good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Comfort, TX 78013
Colton B.
Job Details: 12/16/2021
Issue was that the unit intermittently trips the breaker. Called techline (SR: 7732504066) no recommended replacing the compressor and inverter due to a high amp draw. Ordering parts .
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS
Near Shavano Park, TX 78231
Shawn W.
Job Details: 12/16/2021
Our customer is experiencing intermittent warm temperatures in the fresh food section as well as frost build up on the front of the freezer compartment. They almost cancelled the call due to a return to normal cooling. They are using a good digital thermocouple thermometer. The temperatures are fine in both compartments. I found some frost build up on the outside of the evaporator cover. I placed the unit in a temporary slow defrost. I did find some food blockage on one shelve next to a door tray causing air entrance. I corrected this and advised our customer. This unit will need a new thermistor clip. No/Low Cool, Noise From Freezer Compartment SxS Refrigerator. The UI is also out of specifications. The onboard diagnostics are not accurate. This unit will also need all new electronics. UI and main control. Parts ordered. This unit will work in the meantime but the evaporator fan will run longer then it is supposed to and the defrost heater will not send accurate and timely information back to the main control.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near San Antonio, TX 78230
Shawn W.
Job Details: 12/16/2021
I ran this unit through Service Diagnostics cycle and retrieved 4 error codes: F9E1 Diverter cant find position and F9E2 Diverter Stuck On and F6E6 Inlet Water Cool Water and F8E2 Drain Motor Electrical Problem. The gasket is bad on the vent wax motor and the the vent wax motor is out of specifications causing leaking in between the front panel and the inner door panel causing moisture to get into the electronics environment. The unit is washing, filling and draining but the moisture around the electronics is causing the unit to intermittently not function as designed. The unit will still work in its current condition but will exhibit future moisture and on occasion small leaks.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near San Antonio, TX 78254
Sebastian
Job Details: 12/16/2021
Ordering parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 12/16/2021
Replaced evaporator cover assembly. Tested unit everything working properly.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near Comfort, TX 78013
Douglas H.
Job Details: 12/16/2021
Customer stated last repair didnt resolve the issue. Still extremely hot when running. Checked pressures. Steady pressures 50 psi. Running pressure high side dropped to 0 almost immediately upon turning on, low side slowly went into a vacuum, 2.4 amps for compressor stage. Let run for 20 plus minutes with no change. When turning unit off to check for equalize Contacting techline due to reoccurring issues. Spoke with Joel, explained the situation and stated sounds like a restriction in the SS and to rebuild the entire SS. Sr 7732507852Ordering compressor, evaporator, condenser, hot gas loop, and filter drier.
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near San Antonio, TX 78230
Shawn W.
Job Details: 12/16/2021
I found that the solenoid on the hot side of the water valve has failed mechanically. It is leaking through the dispenser this will need to be replaced. Then we can safely check the unit by running it through diagnostics.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78253
Jay
Job Details: 12/16/2021
Replaced start device. Unit works good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78218
Daniel
Job Details: 12/16/2021
Retuned to replace new water valve. Installed new water valve. Unit back in service
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Schertz, TX 78154
Zachary
Job Details: 12/16/2021
Issue is doorcwont close all the way, enough to where switch will not engage to be able to dry. Replaced hinges and dryer is now working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near San Antonio, TX 78216
Shawn W.
Job Details: 12/16/2021
Our customer is having a problem with the front left burner taking longer the. The others to flame. The others take about 1 second on most attempt. The front right ranges between 1 to 4 seconds. On page 12 of the installation instructions: Check Operation of Range Burners. Push in and turn each Control Knob to .NOTE: You will hear a clicking sound while the line clears. The surface burners and grill flames should light within4 seconds. The first time a burner is lit, it may take longer than 4 seconds to light because of air in the gas line. After verifying the proper burner operation, turn the Control Knobs to OFF. Every attempt I made the left front burner flamed in 4 seconds or below. This unit is operating as designed but I understand that are customer would be concerned there is a problem and it is a little annoying. Most customers would not be aware of the 4 second standard because they usually do not install these commercial units. I spoke with Andy, Senior Technician at Whirlpool and explained the situation and although it is functioning as designed I wanted to see if there was anything we could do. He explained we need to test with a pot on the cooktop burner and that it is functioning as designed but that we could order a new burner and or file down the old one at 45 degrees 1/6 of an inch to see if that increases the overall time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/16/2021
Our customers removable stop on the left side came off. The part is still sound I reattached it correctly. Unit is now fully functional. Customer Instruct.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/16/2021
Tested unit. No display. Replaced bad control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jay
Job Details: 12/16/2021
Replaced rails and ice bin. Cleared out ice and checked for any damage. None found. Unit works as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78245
Jay
Job Details: 12/16/2021
Customer complaint was that it was unbalanced during spin. Checked for codes and there were none. Suspension was fine as well. Replaced drive motor and adjusted feet. Unit working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Sebastian
Job Details: 12/16/2021
Found the missing hardware to the handle buried inside the unit was able to make repair unit good girl could not find serial number on the unit customer has several documents proving that this is the unit and explain to customer that they are going to have to contact whirlpool to figure out what they can do about it because this might be an issue warranty wise since I was able to make repair quickly with hardware that was just lost in the unit shouldnt be a issue
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78249
Drew
Job Details: 12/16/2021
Upon arrival found vent hose to be too long and clogged on both home side vent and dryer hose. Explained to customer these would lead to slow dry times and it needs to be cleaned by a professional immediately due to fire hazard. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Boerne, TX 78015
Scott
Job Details: 12/16/2021
Customer complaint is washer making horrible noises during operation. Customer also had noted she had thought she smelt burning smells before but could not find where it was coming from..Went to test washer and within a couple of minutes smelt an overwhelming burning smell. Looked under washer and found pulley cover shield making contact with belt,cam and motor. Found melted plastic and rubber all over pulley shield cover. Belt had almost completely grinded through pulley shield cover. Ordering cam,belt,pulley shield cover,motor and actuator to fix issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78250
Drew
Job Details: 12/16/2021
Installed control board, reprogrammed control, unit turned on immediately and compressor kicked on. Advised customer of 24-72hr cool down period. No further issues at this point
We serviced a
KITCHEN AID VENTHOODS
Model UXL6036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/16/2021
Customer stated unit not working, nothing working. Found unit unplugged, upon plugging unit in the lights began functioning. Upon attempting to start blower, it attempted and then tripped the breaker. Ordering motor to resolve the issue. Scheduled for soonest and customer availability.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78203
Daniel
Job Details: 12/16/2021
Customer reported washer not draining. Upon arrival found washer filled with water. Plugged unit in and drained all the water. Checked for error codes and tested unit in diagnostic mode. Unit functioning as designed. Noticed the plug was shared with another unit which made for poor connection. Advised customer that unit would need its own outlet due to lack of space. Unit only needed a reset. Unit back in service
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 12/16/2021
Replaced all parts and tested unit hole high side has been serviced unit making normal humming noises that microwave would and heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78207
Drew
Job Details: 12/16/2021
Installed door shim. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model n/a
Near Fair Oaks Ranch, TX 78015
Scott
Job Details: 12/16/2021
Customer complaint was fridge not cooling. Tested and found that refrigerator is not hitting temperature. Issue is with evaporator motor and baffle. Ordering baffle and evap motor to fix issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78233
Chris S.
Job Details: 12/16/2021
Replaced water filter housing. Tested unit everything working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB1
Near Schertz, TX 78154
Chris S.
Job Details: 12/16/2021
Customer stated dishwasher is not turning on at all got good voltage and checked breaker. Found it should be control board buttons wouldnt turn on ordering control board customer wants to be put on a cancellation list does not want to wait till the third.
We serviced a
KITCHEN AID WINE CELLAR
Model KUWL204ESB
Near Boerne, TX 78006
Scott
Job Details: 12/16/2021
Went to change door but door was damaged. Snapped qp of damaged.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/16/2021
Our customer is experiencing a leak from the dispenser. The maintenance staff removed the dryer from on top of the washer. I removed the panel and replaced the dispenser assembly. I tested for leaks, unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78221
Daniel
Job Details: 12/16/2021
Customer reported washer taking long to wash. After inspection found unit functioning as designed. No error codes & no excessive noise. Customer had stated he had already done research and realized thats how the washer functions but that he was not happy with the service of the unit. Customer said he will take it up with whirlpool about trying to get a different kind of unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Elmendorf, TX 78112
Daniel
Job Details: 12/16/2021
Customer reported freezer and fridge compartments not cooling. Noticed evaporator was frozen solid. Replaced start switch on compressor. Defrosted evaporator the best I could and replaced thermistor. Tested unit and felt cool air entering both fridge and freezer compartments. Unplugged unit & advised customer to leave unit off for a couple days to ensure the evaporator defrosts fully. Ordered evaporator, fan motor, & harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78259
Jim G.
Job Details: 12/16/2021
Replaced assembly. Issue is resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Stockdale, TX 78160
Chris S.
Job Details: 12/16/2021
Upon arrival customer stated they wanted us to come out when we have parts and explained that it was doing the same thing as last time so re-ordering suspension and ordering gear case gear case is needing to be paid for. Customer wants to talk to husband before doing anything I will call if they want to go through the repair.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Zachary
Job Details: 12/16/2021
Checked dryer, issue is not getting heat. Outlet was receiving 240v, terminal block was miswired. Corrected it and installed tie-wire. Checked all thermostats, element and sensors. All good. Found issue to be outlet. Is cracked and does not secure harness properly not supplying proper voltage. Recommended customer getting apartments to replace outlet and if there still are issues replace harness.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78247
Zachary
Job Details: 12/16/2021
Wrong model# was dispatched and serial off by 1 digit. Checked refrigerator, issue is not getting ice or water at dispenser. Checked and good water pressure when disconnected from refrigerator. Exposed reservoir assembly and found line gunked up with most likely bad water. Water line most likely needed to be flushed before connecting to unit. Ordering water reservoir assembly and dual valve to resolve issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near San Antonio, TX 78232
Zachary
Job Details: 12/16/2021
Checked dishwasher, found error code F7E1- no heat. Sump&motor assembly has gone bad again. Part is under warranty. Replaced sump&motor assembly and tested. Dishwasher is now working as designed. No error codes after diagnostic cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Floresville, TX 78114
Chris S.
Job Details: 12/16/2021
Used 2 washers tested unit everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 12/16/2021
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS31ES0JS01
Near San Antonio, TX 78232
Jim G.
Job Details: 12/16/2021
Replaced faulty control. Issue is resolved.c.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 12/16/2021
Last trip techline stated to replace recirculating pump with water level sensor to resolve the issue. Replaced pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/16/2021
Customer stated unit has moisture on the center mullion and right door making a popping noise when closing door. Found cause to be failing mullion heater and failing dispenser ui. Popping noise coming from door closer. Ordering dispenser ui, mullion heater and door closer to resolve the issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJZ00
Near San Antonio, TX 78202
Sebastian
Job Details: 12/16/2021
Replace the icemaker kit which was not compatible with this unit found that the customers door has still not been delivered was explained the door was already order to distribute your customer has not received it ordering door just in case the issue was caught within the 30 days of cosmetic
We serviced a
MAYTAG WASHER
Model MVWB50YG1
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/16/2021
Installed new tub assembly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/16/2021
Customer stated unit display board locked it self and then wouldnt dispense water or ice after getting it unlocked. Found issue to be ui board. Replaced ui board to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Scott
Job Details: 12/16/2021
Customer complaint was leaking from in front of dishwasher. Spoke to customer who was unaware of any leaks. Model number matches but serial number does not match the one on file. Tested dishwasher anyways and found no issues. Put the the right serial number on machine information.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jay
Job Details: 12/16/2021
Range had no display and oven would not turn on. Replaced control board and display worked. Looked at wire for oven and found black lead on terminal block had arced and broken from terminal block. Replaced terminal block and wire harness. Oven and range working as they should now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Stockdale, TX 78160
Jesus C.
Job Details: 12/16/2021
Tested unit. Compressor running. Cut lines. No Freon. Found leak coming from evaporator. Will need to replace evaporator. Will order and reschedule.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/16/2021
Our customer is still having a problem that goes way back to our first technicians visit in which the sound stops working and the. Needs to be rebooted at the circuit breaker then it works fine. This is related to the previous visit in which I had to change out the console because the speaker had become blown. This was on job number 94610. I called Whirlpool Tech Line to see if there is any precedence for this problem because I have never encountered this, My thought process has the control was troubled from the beginning and resulted in the first service call and that perhaps the control is putting out to much direct current to the speaker and was the original source of the problem. I ran out of time to contact AE Ti see how we can get this switched to the previous ticket with the authorization for parts. I informed our customer I will work on getting this resolved as best I can and keep her updated. We need to change both control boards.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78228
Sebastian
Job Details: 12/16/2021
Attempted to change door found that this did not change issue whatsoever before changing our UI and all the other parts of the door removed so that we can put the old one on found that the condition was exactly the same so I went ahead and kept old door on unit after treating a gasket several times and making adjustments at the top hands were able to finally make the unit seal all the way around not showing any bleeding of light from the inside was able to address light switch issue using spacer that I had on my truck non-stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBD305PDB12
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/16/2021
Our customer has a broken inner glass on the upper oven. I removed the door, disassembled, replaced the glass, reassembled and reinstalled door. Door is fully functional now.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Alamo Heights, TX 78209
Drew
Job Details: 12/16/2021
Customers newborn was asleep needed to reschedule for evening appointment. ; schdld next appmnt for 12/20 MON PM
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/16/2021
Upon arrival customer stated unit knob bezels loose. Advised customer that this is considered a cosmetic issue not a functional issue. Advised that due to this I couldnt order these parts under warranty as its not a functional issue. Customer contacting KA to see about getting it covered. Marking parts as tentative.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 12/16/2021
Replaced suspension. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Jay
Job Details: 12/16/2021
Machine would not shift and operate as intended. Found error code F0E5, off balanced load detected. Checked suspension and found nothing wrong. Checked bottom of machine. Shift actuator arm was not connected to motor assembly linkage. Tried to reconnect it and could not move arm. Replaced shift actuator. Calibrated and tested machine. No more codes. Working as intended.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/16/2021
Calling techline per notes and reoccurring issues. Spoke with Robert. Explained the situation, he asked whats all been done, and then listed a bunch more that isnt in our notes. Asked a few more questions. Pulled up some info and asked how the ice bin looks today. Stated only thing left to do for this issue is install a flow reducer.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 12/16/2021
Our customer was having problems with the unit losing power. I found that the auxiliary drain pump is not sound electrically. I ran through ACT service procedures as well as on board diagnostics. This unit has a water level sensor that is only functioning intermittently and will need to be replaced Technical Service Pointer #: 10747218 Action Required: Informational/Mandatory Release Date: September, 2014 Jenn-Air, Kitchen Aid, Maytag, Whirlpool 50# Under Counter Ice Makers. Concern: Water Level Sensor may not function properly and can affect the water reservoir fill time and/or clean cycle execution.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV1
Near Floresville, TX 78114
Daniel
Job Details: 12/16/2021
Customer reported oven not working with error code F3E0 which is bad oven sensor. Replaced sensor and tested but oven still didnt work and still read code F3E0. Replaced control and tested and oven and oven kicked on and heating to 350 degrees. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78414
John L.
Job Details: 12/16/2021
F7E5 shifter failure, I looked under unit. Found issue to be with shifter spring. Made adjustments to shifter spring. Recalibrated unit and ran test on agitate and spin cycles. Unit is agitating without making any noises and unit is spinning without making any noises. Issue on this unit has been resolved.