We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/20/2021
Customer stated when selecting bake unit doesnt do anything. Found numerous F6e4 ui communication error codes. Ordering console to resolve the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/20/2021
Confirmed freezer door damaged. Ordering freezer door to resolve the issue. Advised customer of potential 12 weeks turn around for the door. ; O-emld tckt
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/20/2021
Contacted Cxc to see about getting a concession. Spoke with Adriana. Stated will give an authorization. Use authorization K10OF50NPL1. Unit showing f1e5 inverter error. Pulled unit out of cabinet with help of assistant. Replaced inverter and upon testing control just clicked. Replaced control to have to have same issue. Attempted to replace inline fuse and still having the issue. Contacting techline, spoke with Steve. Explained the Issue. Had me check voltage on 4903, determined to be faulty secondary door switch. Replaced door switch from stock to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS
Near San Antonio, TX 78228
Jay
Job Details: 12/20/2021
Freezer started frosting and both fridge and freezer temperatures rose. Customer unplugged it and let it sit. When they plugged it it started working again. Frost build up was evident on the grille. Cleared frost and ordering evap fan motor.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78238
Garry
Job Details: 12/20/2021
Inspected unit and discovered cracked cooktop surface. Replaced broken cooktop with new cooktop. Tested unit. Unit is operating normally. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Garry
Job Details: 12/20/2021
Previous tech ordered two sensors a harness and a control. I installed control and returned unit to operation. Observed dryer heating appropriately with zero stored fault codes. Unit is operating as designed. No further issues at this time. Returning unused parts.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/20/2021
Customer stated noticed clothes not as clean as the should be, she noticed soap not coming out and thought pushed a button and changed the settings for load and go. Checked errors, no errors found. Ran diagnostics testing to check unit, unit functioning as designed. Educated customer on how to use unit. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/20/2021
Model Number:WDF331PAHS1 Serial Number: FA3875666 DOP: 10/15/2021. Our customer was having problems with the unit draining. I found that the drain plug was not popped out of the garbage disposal and the unit was not installed correctly. I knocked out the plug to the garbage disposal, installed correctly and lopped up the drain hose with a zip tie WPW10339879. This unit is now fully functional. No errors in diagnostics.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Jim G.
Job Details: 12/20/2021
I verified visible peeling of the console. Also the drain pump seems to be intermittently failing. Water is staying in he sump. Out of an abundance of caution I will replace the water inlet valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/20/2021
Confirmed diagnosis of restriction in SS. Replaced drier and added service port to compressor. Vacuumed unit to remove restriction. Held vacuum. Charged unit, held charge. Unit began cooling more efficiently upon testing. No further issues at this point. Advised customer of 24-48 hr cooling regulation period.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Sebastian
Job Details: 12/20/2021
Customers concern with the unit is the drawing of the dishes found that the heater is turning on and test mode it starts off pulling about 7 A but slowly drops down to about 3.5 and then stay steady not used to seeing this normally when Im drawing amps on a dishwasher heater is testing good ordering control another issue the customer has it she has just loaded the rinse aid about a week ago and it is already completely empty something is definitely up with the dispenser or the control feeding the dispenser ordering control and dispenser.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/20/2021
Our customer is having a problem with ice production and water dispense. Our customer has been having this problem off and on for awhile. It always seems to replicate when she changes out the water filter. Our customer is upside the correct filter and has always used the correct Everydrop filter. I removed the water filter and reset. The unit started dispensing water. I removed the water filter again and tested water pressure. This valve is dispensing 18 ounces in 8 seconds. This is way to much. It should be around 8 ounces in 8 secedes. I tested every component in diagnostics and all loads related to ice production are working as designed except on service test 97 the dual water valve would not dispense water into the ice maker. Adrian. SR#7732529671 Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019 Whirlpool, KitchenAid, JENNAIR Refrigerator High Water Pressure / No Water Dispensed Serial Numbers: all Possible Concern: Water may not dispense for multiple reasons. No water from dispenser at times. Potential Causes: Under certain circumstances, water supply pressure <120PSI may cause no water to dispense.Correction: o If the customer is on city water, the customer will need to have a authorized servicer install pressure regulator on the water supply line using kit W10786952.. part ordered. This unit will also need a new dual water valve because the solenoid has become mechanical failed. Ordering main water valve as a contingency. Replace water line with line and water pressure regulator, replace dual water valve and test. If necessary install main water valve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 12/20/2021
Sr 7732530027 Call tech line as the icemaker is acting up again verified by the icemaker and appear to have a power issue as well until tech line confirm that all we need to do was unplug and reset unit after unplugging and resetting unit found good voltage is to my icemaker and it was working appropriately
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78253
Jay
Job Details: 12/20/2021
Freezer door sags. Hardware is properly installed, unit leveled as is floor. Spoke with tech line and was suggested to use some washers as a spacer and reinstall everything. Ordering washers.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Live Oak, TX 78233
Chris S.
Job Details: 12/20/2021
Replaced capacitor tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78247
Chris S.
Job Details: 12/20/2021
Customer stated that ice maker was leaking and making big sheets of ice in ICE bin. Found it shouldnt be that fill tube was clogged unclogged funnel tester unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/20/2021
Our customer is experiencing a leak from the ice maker. They have extreme ice build up at the bottom and below the ice bin which is indicating of a double fill or ice melt. The cubes look solid. The ice level sensor is very delayed. During testing I found that the fascia heater is working. I also found that to much water is being released int the ice maker. The solenoid on the dual water valve is failing. For good measure I will replace the main control as well. Parts ordered.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC558JSS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/20/2021
Our customer is experiencing a problem with the right side of the cook top not flush against the granite. Pictures included. This unit appears t.o have been caulked in and then some of the caulking removed. This is an installation problem that will have to be addressed with the builder. It appears that either the granite was cut incorrectly or the framing was not done correctly. Attached zip tie WPW10339879 to secure power cord. I cannot remove this unit without removing caulking and this is a construction issue that is not my expertise. I referred our customer back to the builder for expert resolution. If we were to get involved with this we would need the unit removed by the builder then we can make any repairs and the builder would have to reinstall. There are no functional problems with the unit.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Garry
Job Details: 12/20/2021
Previous tech diagnosed noisy dryer issue and ordered dryer repair kit and blower wheel. Upon arrival today visual inspection of blower wheel showed no signs of issues. New rollers & idler pulley were installed along with new belt. Upon attempt to return machine to operation display provided F301 error code. This error code points to an open or shorted exhaust thermistor. Checked resistance at exhaust thermistor and got normal readings. Checked thermistor resistance through harness and received an identical measurement of resistance here. All harness connections sound. Tech line advised to replace ACU. Ordering ACU to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 12/20/2021
Replaced rails . Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/20/2021
Installed new door. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Sebastian
Job Details: 12/20/2021
Customer explained that the leak is intermittent and it seems to happen in the middle of the night usually they wake up to a puddle there is no active leak on the unit I believe what is happening is the evaporator is freezing completely over at the freezer section and it is melting itself out which might be too much water for the pan to handle. Ordering drain tube for the back along with evaporator thermostat confirm that unit is frozen over behind the cover
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/20/2021
Tested unit. Open door keeps showing. Will not start microwave. No stored error codes. Will replace control and switches.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details: 12/20/2021
Replaced control board to see unit still some of the buttons arent working ordering counseling cover with membrane and main harness to see if that fixes issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Scott
Job Details: 12/20/2021
Customer complaint was oven not working. Tested and found unit was in demo mode. Took out of demo mode and tested with no further issues.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Jim G.
Job Details: 12/20/2021
Replaced the UI control board assembly and the touch membrane. Issue is resolved. Parts covered by extended warranty.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/20/2021
Last trip found faulty gear case and actuator. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Chris S.
Job Details: 12/20/2021
Customer wants gasket ordered two for cooktop and doesnt want it on cooktop just sitting on counter top.
We serviced a
JENN-AIR DISHWASHER
Model JDB3200AWS0
Near Boerne, TX 78006
Scott
Job Details: 12/20/2021
Tested and found bad console. Ordering console to fix issue. Console is under warranty. Team will contact customer when part comes in
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/20/2021
Our customer has a functional problem since they had it in which the screw on the bottom of the door keeps falling out and the door does not close properly due to functional alignment problems. I installed the screw provided by Whirlpool. The first one was the improper screw that then caused damage. For this unit to function as designed we will need to replace the door and front panel. Parts ordered.ordering handle as a contingency of breakage.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/20/2021
Installed new tape. Still having issues where there is separation between glass and bracket. Called tech line. Sr 7731510270. Suggest there are no further repairs that can be made. Customer will have to contact whirlpool customer service for further.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78253
Sebastian
Job Details: 12/20/2021
Replace the UI and the screw in the handle unit good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78247
Zachary
Job Details: 12/20/2021
Replaced friction sleeves and dishwasher is now working as designed. No other issues or error codes found.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Zachary
Job Details: 12/20/2021
Still no heating issue. Issue is still outlet. Receiving 120v on both L1 & L2 when testing individual to neutral. When testing DC from L1 to L2 receiving 0v. When adjusting plug and connection is met. Heat works. Apartments do not want to replace outlet blaming dryer. Called tech line and spoke with Steve SR# 7732528080. Says when receiving zero from L1 to L2 more than likely it is not wired properly at circuit breaker. Drawing from same line. Again this is a power supply issue and not a dryer issue. Recommended customer getting a licensed electrician to correct circuit supply and replace outlet.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near San Antonio, TX 78244
Chris S.
Job Details: 12/20/2021
Customer stated dryer was making weird noise and they had video of it from when I tested looks like the drum is warped and rattling. Ordering drum to resolve issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Converse, TX 78109
Chris S.
Job Details: 12/20/2021
Upon arrival customer stated that washer was working properly no need for repair squeaking went away.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Zachary
Job Details: 12/20/2021
Replaced faulty actuator that was popped off splutch. Calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Garry
Job Details: 12/20/2021
Customer stated washer not successfully agitating. Found shift actuator to be at fault. Replaced shift actuator and returned unit to operation. Washer is now agitating as per design. No further issues at this time.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near San Antonio, TX 78255
Scott
Job Details: 12/20/2021
Customer complaint was oven not making any sound. Tested and found sound setting was turned off. Turned sound on and tested with no further issues.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78253
Scott
Job Details: 12/20/2021
Went to change the door but new door was damaged. Took qp of damage and reordered door .
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78230
Jim G.
Job Details: 12/20/2021
Robert SR 7732523741 according to techline the issue is that the dispenser needs to be sealed and closed properly. I could determine an issue at this time but should we have to return after testing we will require a second tech.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB
Near San Antonio, TX 78223
Daniel
Job Details: 12/20/2021
Arrived early but customer did not answer. Stuck around till customer time frame 10am. Customer then stated dishwasher was no longer leaking and that service was no longer needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78223
Daniel
Job Details: 12/20/2021
Upon arrival customer stated they never had problems with vent hood and that their original call was for the dishwasher. Transferred all info to dishwasher. Customer stated upon move in they tried dishwasher once and unit just stopped working mid cycle and would not drain or power on at all. Customer had electrician out to check outlets and all outlets tried were working properly with correct voltage. Found issue to be either faulty control or console. Ordered both control and console as well as the drain pump and fill valve to be safe. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 12/20/2021
Checked dishwasher, was not installed yet and valve was misthreaded. Replaced valve. Quoted service call to install dishwasher. Installed and tested. Dishwasher is working as designed. No other issues or error codes found.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78245
Jay
Job Details: 12/20/2021
Dryer worked as intended except for spinning. Drive belt had snapped. Replaced with truck stock. Unit working good. ; used 1 4392067 (Belt kit) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 12/20/2021
Found unit screeching changed our belt this resolved the issue customer apparently has an extra year warranty for the whirlpool belt was already replaced less than a year ago so belt is definitely covered service we should be covered
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Zachary
Job Details: 12/20/2021
Checked washer, issue is water leaking. Could not replicate or find water stains on unit. Washer still squeaking going into spin but its brief. Did 2nd diagnostic cycle because drain pump seemed to be struggling, discovered drain was backing up at wall. Recommended getting licensed plumber to resolve that issue. Returning with belt and cam to try and resolve squeaking issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Jesus C.
Job Details: 12/20/2021
Tested unit. UI not working and front door panel is warped. Not allowing door to seal. Front panel received is damaged. Will order panel and UI.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 12/20/2021
Replaced cooktop. Not other issues found. Unit working good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jay
Job Details: 12/20/2021
Display comes and goes. Verified that mw was getting proper voltage. Everything is as it should be. Ordering display board to fix. Product is within warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78214
Jay
Job Details: 12/20/2021
Replaced splutch, inlet valve and shift actuator. Calibrated and ran a diagnostic cycle. Unit works as intended. Did find error code F5E3, lid unlock fault. Cleared it before calibration and diagnostic. Did not come back but ordering lock assembly to replace it before it does.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/20/2021
Our customer was concerned that the bake element was not working. They were concerned that the turkey they cooked was not burned on the bottom. I explained that the bake element on the bottom was a hidden bake element and that it was not designed to burn but to bake. They told me they were not able to finish cooking their turkey and had to not eat it. They are also concerned that they their thermometer was it not getting a good reading. I explained to them that their spring loaded sweeping hand thermometer is not accurate and is usually only accurate for one or two uses. I recommended they secure a Mercury or digital thermometer. I entered diagnostics and received no error. I ran the bake up to 350 degrees F. The bake element did indeed fire up and reached temperature. I asked our customer if she was using bake or convect bake. She said regular bake. I had her show me and she demonstrated convect bake. I explained that there were differences and referred her to the owners manual. I could not find anything wrong with the oven. This unit is fully functioning as designed. I offered to send a digital copy of the owners manual because they did not have it. She said no, she would secure one online. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near San Antonio, TX 78230
Drew
Job Details: 12/20/2021
Authorization code WZZBXZZXPL2. Replaced gear case,slider, ui, and control board. Did not need outer tub after all but it is the wrong tub anyways. Didnt need console and wash plate. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Drew
Job Details: 12/20/2021
Replaced start device and capacitor to resolve the over heating issue, and installed installation under compressor so reduce noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78253
Drew
Job Details: 12/20/2021
Customer needed to reschedule ; schdld next appmnt for 1/3 MON AM
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78255
Drew
Job Details: 12/20/2021
Upon arrival with senior tech found inlet valve has debris allowing water to enter the unit. Replaced no further issues at this point
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/17/2021
Installed new hinges, strike and catch. No issues during testing. Parts covered under 1 yr parts warranty. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 12/17/2021
Replaced the pump motor. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/17/2021
Last trip found faulty ui and faulty ice maker. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. Unit is under warranty per sb web and proof of purchase.
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/17/2021
Unit making loud banging noise and power button hard to get unit turned on. Found cause of power button to be user interface board, found noise issue to be idler pulley and spring along with rollers. Ordering all parts to resolve the issue.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/17/2021
Two of our customers knobs on the left side were flipped. Im not sure if this was my mistake or the original installers. Based on all the damage I have had to repair on this unit it was likely the installers. I have a system I use to remove and replace the knobs exactly as I found them. I switched the knobs. Unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/17/2021
Cooktop cracked. Called partner team. Issue covered under warranty. Will replace cooktop. All burners still working.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Natalia, TX 78059
Jay
Job Details: 12/17/2021
Replaced auger motor. Ice dispenses now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/17/2021
Our customer had a refrigerator door out of line and a grille toe that will not stay attached. They had not noticed it initially, it appears the installers from Lowes damaged the unit during movement and or install and likely just left one side attached thinking the customer would not notice. I tried to pop the grille toe back on and I could only get one side on. When I tried to attach the other side I could but the other side would pop out. I went back and forth and tried this about 10 times. I noticed that the left assembly roller is bent, the middle of the bottom frame is bowed out and the left lower part of the refrigerator cabinet is bowed out. The cabinet is not a serviceable part. I raised and lowered the feet and adjusted the screws on the roller assembly to try and straighten it out. I used a mallet to try and forcefully take out the bow on the front middle lower part of the cabinet to assist with properly attaching the grille toe. This was unsuccessful. I could likely flatten it enough with a big hammer but this is not a certified technique under warranty. I called Whirlpool Tech Line and spoke with Drew after explaining the situation Drew has deemed this problem unrepairable and directed me to submit the pictures and problem description on Service Matters. This will be a Customer Care process that will go quickly toward review to reach resolution for our customer. SR#7732519407. I called our customer to explain the process and to have them call Whirlpool Customer Care on Monday at (866) 698-2538. I submitted my report with pictures. When I called our customer his phone informed me that the voice mail was not set up yet. He will get this information once the ticket is submitted.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/17/2021
This dishwashers front door panel is damaged. Unfortunately the part sent was damaged as well. I have reordered the part and sent the current part back as defective.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 12/17/2021
Customer is having warming issues particularly with the broil cycle checked on broil to 350 and watched it heat up unit is cutting out on its own before even getting close to the set temperature very possible that the control is part of this issue as Ive verified everything else is apparently working the electrode seems to struggle at times ordering the electrode for both sections the spark module did not order main control as it is on back order will attempt to make repair without control.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/17/2021
I contacted Robert, Senior Technician at Whirlpool to document and validate my assessment to replace the element for safety reasons and to prevent future failure. He agreed with my conclusion. SR# 7732498130. I contacted Whirlpool Safety Team and spoke with Michael.
We serviced a
FRGIDAIRE FREEZER
Model GLFH21F8HBC
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/17/2021
Our customer has been experiencing extreme frosting because the door gasket became worn. They tried to replace it themselves but the wrong part size was secured. I removed the current gasket, cleaned the area and dried. I installed the new gasket and heat treated twice. I closed the door securely. I provided our customer an opportunity to remove any items they would like to use today and asked them to keep the door closed for 24hours.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 12/17/2021
Customer has indicated that the issue has not return and was resolved previously.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 12/17/2021
Drew SR# 7732514697 I was able to confirm, that there is likely a pressure sensor issue Im the control. Also lid switch is failing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 12/17/2021
Customer is having warming issues particularly with the broil cycle checked on broil to 350 and watched it heat up unit is cutting out on its own before even getting close to the set temperature very possible that the control is part of this issue as Ive verified everything else is apparently working the electrode seems to struggle at times ordering the electrode for both sections the spark module did not order main control as it is on back order will attempt to make repair without contro.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/17/2021
Tested unit. Found oven sensor open. Replaced sensor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS0
Near San Antonio, TX 78253
Sebastian
Job Details: 12/17/2021
Customer is having warming issues particularly with the broil cycle checked on broil to 350 and watched it heat up unit is cutting out on its own before even getting close to the set temperature very possible that the control is part of this issue as Ive verified everything else is apparently working the electrode seems to struggle at times ordering the electrode for both sections the spark module did not order main control as it is on back order will attempt to make repair without control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 12/17/2021
Replaced replaced heating element and high limit thermostat. Unit working as it should.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Fair Oaks Ranch, TX 78015
Scott
Job Details: 12/17/2021
Went to change thermistor but had defrost ice to be able to pull out bottom railing for deli drawer. When I finally was able to get to bottom railing was unable to remove it because of a harness for the control on the deli drawer and did want to risk breaking harness. Explained to customer we would need to get a more experienced tech to come out to resolve the issue. Customer was not very happy and asked if we would be able to have a tech out on Monday. ; saved tckt
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near San Antonio, TX 78254
Sebastian
Job Details: 12/17/2021
Found that the customers grates are warping due to the heat unusual, replacing grates shouldnt happen again
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Adkins, TX 78101
Daniel
Job Details: 12/17/2021
Customer reported oven not working at all. After inspection found error code F1E0 which is internal board failure. Checked outlets and voltage and unit is getting the proper voltage needed. Ordered control, oven sensor, and bake element. Will return when parts are available to repair.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Drew
Job Details: 12/17/2021
Another company changed the thermofuse, control, and ui. Per tech line received Sr#7732519484 from Anthony. Was told to order the controls and ui. Also tech line was concerned with the wiring to the house as the unit was on a plug rather than direct wired.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/17/2021
Complaint is unit left dishes soaking wet. Tested unit. Good drain. Good heater. Unit is working properly. Found customer not using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78237
Douglas H.
Job Details: 12/17/2021
Customer stated unit leaked on first time using it. Found issue to be coming from vent assembly. Ordering vent assembly to resolve the issue. Scheduled for soonest availability.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 12/17/2021
I verified that the slide rails are in fact failing.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78232
Zachary
Job Details: 12/17/2021
Checked dryer, customers issue is how loud the dryer is. Tested dryer and sounds very normal. No out of the ordinary sounds. Called tech line and spoke with Robert SR# 7732517693. While waiting for about 30 minutes for tech line had dryer running. Explained the history of unit and its current state of sound. My mic doesnt not noise cancel sound at all and he could hear loud and clear what I do. Both came to conclusion that dryer is working as designed. These sounds we are hearing are from normal operation. Dryer is working as designed. WP Customers Provisions 1-800-1301.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near San Antonio, TX 78239
Zachary
Job Details: 12/17/2021
Replaced console, main control, and dispenser assembly. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78239
Zachary
Job Details: 12/17/2021
Checked refrigerator, found blowing hot air. Tested watt pull and spoke with DH. Have SS issue. Ordering compressor, and both evaporators. Compressor and RC evaporator so will need to be scheduled when available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 12/17/2021
I verified cosmetic damage. No other issue except that the dishes are staying very wet. Advised to spouse rinse aid.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/17/2021
Last trip found faulty light pucks. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near San Antonio, TX 78263
Daniel
Job Details: 12/17/2021
Upon calling customer to confirm my time of arrival customer stated another company had already fixed the unit and that service was no longer needed.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near La Vernia, TX 78121
Chris S.
Job Details: 12/17/2021
Customer thought they had 10 year warranty on all parts explain to them they do not only on the drive motor and wash basket customer does not want any service done to the washer.
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near La Vernia, TX 78121
Chris S.
Job Details: 12/17/2021
Replaced starter device everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Universal City, TX 78148
Zachary
Job Details: 12/17/2021
Replaced diffuser, UI, and diffuser. Evaporator was heavily frosted. Defrosted and found defrost sensor on suction tube and corrected it onto proper side of evaporator. This was likely the main cause of cooling issues. Turned refrigerator back on and tested. Refrigerator is now working as designed. No other issues or errors found.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Pleasanton, TX 78064
Daniel
Job Details: 12/17/2021
Customer reported deep freezer not cooling and keeps popping breaker each time plugging in. After inspection plugged in unit and compressor did not turn on at all. Replaced start device and compressor kicked on and freezer is now throwing cold air. Kept freezer on and breaker did not pop. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Schertz, TX 78154
Zachary
Job Details: 12/17/2021
Checked oven, issue is touch screen will not react to anything trying to select. All other buttons surrounding it will work. Confirming console on order is needed to resolve issue. Console is OOS and will need to be scheduled when available. Rescheduling control. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near San Antonio, TX 78254
Drew
Job Details: 12/17/2021
Upon arrival found part per marcone that was supposed to be it is in fact the wrong part again for a 4th time. Called marcone again to figure out the part situation. Noemi from marcone is have them research this issue and contacting the whirlpool engineers them will email me everything relayed to her so I can order the correct thing when they have it. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Zachary
Job Details: 12/17/2021
Checked dishwasher, issue is not draining. Found punch on disposal still in tact. Removed punch. Checked dishwasher found error code F6E4- float switch stuck open. Tested dishwasher, no other issues or error codes found. It is now draining properly. Rehearsed soap use and proper loading procedure to get best wash. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78244
Chris S.
Job Details: 12/17/2021
Customer bottom drawer right side broken. Ordering part and shelfs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 12/17/2021
Customer stated that refrigerator was still tripping breaker found issue to be breaker needs to be standard breaker. Called tech line spoke with adrain SR 7732511688 customer is gonna get electrician to come out and replace breaker. Everything on fridge side running properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Boerne, TX 78006
Douglas H.
Job Details: 12/17/2021
Last trip found inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately more efficiently upon testing. No further issues at this point. Advised customer of 24-48 cooling regulation period.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78249
Scott
Job Details: 12/17/2021
Customer complaint was knob not working properly. Customer also stated that drawer on bottom was not working properly and rust build up around all the burner heads. Drawer had fallen off of track. Put drawer back on track amd had no further issues. Ordering knob and burner heads and caps to resolve other issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78264
Daniel
Job Details: 12/17/2021
Customer reported ice maker not producing ice. After inspection found faulty ice maker. Ice maker had ice in it but did not dump ice into the ice bin. Water filter and valves are working, customer is able to get water from unit. Ordered ice maker assembly, and housing to be safe. Will return when parts are available to repair
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78264
Daniel
Job Details: 12/17/2021
Customer reported washer shut off while not in use and would not drain or power on. Customer was saying she was hoping it was drive motor since its covered by 10 years. After inspection found unit not powering on at all. Outlet was giving out the correct voltage and terminal block was getting the correct voltage as well. Faulty console and control.