Near Schertz, TX 78154
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDX655DW1 Found failed drum roller. Used dryer repair kit replaced rollers and belt tested unit all operations normal customer paid service fee labor tax and part total.; used 1 4392067 (REPAIR) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Last trip found faulty EVAP fans causing the noise. Replaced both fans to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78222
Steven G.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found not leaking anywhere, customer is using old wash tub to collect water and drain into yard, possibly overfilled, customer to watch and call if any problems, washer is working properly"
Near Castroville, TX 78009
Richard G.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the unit is not drying the dishes. Customer has tried it with rinse aid and without. The unit is hot when opening the door. Ran unit through automatic test and found no error codes and all steps passed. The unit is operating as designed. Water is heating up properly and the heater is heating well. Customer recently did a load of dishes and showed me that they were all wet. Dishes in the dishwasher are all plastic. Informed customer that the plastic doesn’t dry as well and to ensure they are always using rinseaid, and to prop the door open at the end of the cycle."
Near San Antonio, TX 78254
Colton B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8800YC1 "Issue is that the drain pump will not stop running after the load ends. Checked drain pump, it passed continuity test and unit drains well. No error codes on unit and I was unable to replicate during visit. I believe the issue to be a bad control board. Quoted customer or the repair. Customer opted to not go through with repair. Collected service call."
Near Radford, VA 24141
Chris S.
Job Details: 04/23/2020
WASHER MAYTAG MHW5630HC0 F0E2 F0E5 F8E1 F5E3 I cleared the error codes and checked the functions. All operations check ok. The bellows is torn at the bottom causing a water leak. ; ordrng 1 W11314648 (bellow)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer stated right front burner not igniting. Found slight debris on burner cap. Cleared debris to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced start device. Issue resolved. ; used 1 W11092533 (START DEVICE) from stock
Near Bloomington, TX 77951
Michael
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Installed parts ordered, the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HW1 "The fan comes on by itself when not in use and doesn’t shut off. F1E0 error code, per tech sheet, replace control, high limit thermostat and sensor checked out. Installed new control, preheated the oven on convect bake, the fan is no longer coming on by itself, fan and appliance are working normal"
Near Portland, TX 78374
John L.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Main and freezer light was causing lighting issues. Replaced both lights and issue has been resolved.
Near Orange Grove, TX 78372
John L.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, found hose clamp was not secured properly and allowed unit to leak when running. Placed hose clamp and secured properly, issue resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Inspection of unit shows very good working order. Unit is getting correct voltage and hitting proper temperatures. Customer complaint of unit requiring two or three cycles to dry. Further inspection of exhaust hose through the house shows blockage. Advise customer to contact the builder to resolve issue.
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/23/2020
RANGE WHIRLPOOL RF376LXGN1 Replaced front left burner. All checks ok.
Near Greenbrier, AR 72058
Doug M.
Job Details: 04/23/2020
LAUNDRY MAYTAG MVWB865GC0 "Inspected for white residue on clothing, performed service diagnostics found no error codes, performed manual test all steps checked ok,found customer overloading and using too much detergent,informed customer to cut down on load size and detergent,found dispenser not staying closed when filling,diagnosed to need dispenser,; ordrng 1 W11397976 (DISPENSER )"
Near Troutville, VA 24175
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8500DC5 "F0e3F2e1Unable to reproduce sound while in home, even with wet clothes in basket. Found small items underneath unit and removed them. Cx to observe and record."
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW4816FW2 "F0e2F7e6Found unit not quite level and some kinda shim had come out from under the front left foot. Suspension seems to lean slightly, but will have cx run after leveling. If callback pre order suspension before coming back out. ; used 1 WP8567668 (TIE) from stock"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced terminal block and reconnected wiring. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 04/23/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Pump not pumping strong enough. Replaced pump. Check valve was also partially stuck, loosened check valve. All checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock"
Near Pulaski, VA 24301
Chris S.
Job Details: 04/23/2020
REF LG LSXS26326S00 There is a leak or an In efficient compressor. There is no cooling when the compressor is running. Customer decided not to repair.
Near Salem, VA 24153
Uriah B.
Job Details: 04/23/2020
WASHER MAYTAG MHW5630HC0 Replaced control board. Ran test cycle. All checks ok. ; pckd up 1 W11322901 (cntrl-elec)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Motor not turning even when you hold down the start button. Replaced motor. There is an electrical sparking coming from the ceiling either in or around the light fixture in the part of the basement that the dryer is in. Recommend not using the unit until a licensed electrician checks all connections and makes sure the grounding is also proper. ; used 1 279827 (MOTOR) from stock
Near Little Rock, AR 72227
Doug M.
Job Details: 04/23/2020
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for water leak,ran all water functions found no leaks coming from unit,check all water line connections checked ok,there is a drip coming from supply line under cabinet,maintenance to fix supply line,verified normal operation unit checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Inspected unit for ice build up on bottom of freezer,removed ice,found unit not draining,removed drain tube found packing in tube not allowing water drain into drip pan,removed packing,tested unit operation checks ok"
Near Port Aransas, TX 78373
John L.
Job Details: 04/22/2020
DRYER WHIRLPOOL WED5620HW1 "Unit no longer at home, was sent back to store."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue with outlet. Explained that outlet caused issue."
Near Victoria, TX 77905
Michael
Job Details: 04/22/2020
WASHER MAYTAG MVWC565FW2 "The water keeps leaking inside the tub. Installed new inlet valve, calibrated and tested the valve, is no longer leaking by."
Near Victoria, TX 77904
Michael
Job Details: 04/22/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 "The motor wouldn’t start up, installed part ordered, ran diagnostics, completed with no error codes, the appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 04/22/2020
WASHER MAYTAG MVWB835DW1 Unit is out of warranty customer was charged including tax for diagnostic only. Customer complaint of leak from top side of washer. Inspection of unit shows no error codes but small crack in the housing for the water valves. Quoted customer rough estimated cost of housing. Customer has declined any further service issue resolved.
Near Corpus Christi, TX 78413
Adam
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer complaint of unit not level. Spoke with NR before arrival at home leveling unit is not something that is covered under warranty. Explained this to the customer she understands and will be contacting KitchenAid pro further assistance.
Near Victoria, TX 77905
John L.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Installed component, pressure is holding and unit is cooling as should. Issue has been resolved"
Near Robstown, TX 78380
Adam
Job Details: 04/22/2020
WASHER WHIRLPOOL MVWX655DW2 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 04/22/2020
DRYER MAYTAG MGDC215EW0 Inspection of unit shows burner assembly not getting gas also heating element not coming to temperature. Replace assembly and start switch in timer to resolve issue; ordrng 1 W10117655 (switch push to start) and 1 W10185981 (timer) and 1 W10336852 (burner-gas)
Near Corpus Christi, TX 78415
Adam
Job Details: 04/22/2020
WASHER MAYTAG MVWB855DC3 Install components tried to calibrate units consul is no longer responding after switching components. Further testing of unit shows miss communication error between control and interface. New control board is good and LED light comes on and tested out OK problems with interface or harness wire. Replace both to resolve issue; ordrng 1 W10777956 (harns-wire) and 1 W11035010 (console)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
OVEN WHIRLPOOL WDE350LVB02 "Inspected unit, ran test on board. Board not sending power to elements. Replace board to resolve.; ordrng 1 W10769823 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
WASHER WHIRLPOOL WTW4816FW "Ran diagnostics got 1 codeF7E1 basket speed faultTested for spin, unit spins. Tested tachometer, unit does not read basket spin. Replace actuator to resolve. Unit also failed to shut down and unlock possible control issue, replace to resolve.; rqstng P&A on 1 W10815026 (actuator) and 1 W11101101 (cntrl-elec), states that autho needed"
Near Victoria, TX 77905
Michael
Job Details: 04/22/2020
WASHER MAYTAG MHW5630HC0 "The appliance is still leaking. Removed back panel, no visible leaks from any of the hoses or dispenser. Saw water stains on the front panel coming from the top, possible leak pump to bellow hose. This is a stackable unit in a tight space, will need a 2nd person to help on this job. ; schdld next appmnt for 4/24 FRI !"
Near Victoria, TX 77901
Michael
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not cooling or making ice, temperature in the RC and ice maker compartment is 55 degrees and 33 degrees in the FC. The evaporator in the RC is now completely iced over, when it was starting to frost on the last visit I was told it shouldn’t effect the FC, therefore there has to be a short somewhere disconnected LED lights per tech line, was advised to disconnect the ff display on my next visit for process of elimination. Called tech line to confirm that’s what I still need to do, spoke with Cathy, she said that I didn’t need to disconnect the pantry display, to do test 4 and make sure there is a good frost pattern on the freezer evaporator and call back. Took FC apart and removed back panel, found the evaporator was starting to ice over and the bimetal was in the wrong location, defrosted and put bimetal in correct. location. Called tech line back and spoke with Ed, he said I also needed to expose the RC evaporator, redo test 4 and call bac
Near Quitman, AR 72131
Doug M.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed uv filter drier due to restriction per tech line,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRS315SNHW01 "Inspected unit for vibrating noise,found evaporator fan blade has broken causing unbalance issue,diagnosed to need fan blade and fan motor ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78249
Colton B.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FC3 "Issue was that unit will not start. Replaced the control board for that issue, also noticed the hot water valve being clogged. Replaced valve to resolve that issue as well. Unit is testing good."
Near San Antonio, TX 78258
Colton B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Issue is that unit completed cycle and would not turn back on. Could not operate unit when I arrived. Got unit into diagnostics mode, after that the unit seems to be working well. Called techline and spoke to Scott (SR: 7727615079) who walked me through engineering notes. Ultimately he said that resetting it might have fixed it and that if it happens again the problem will be elevated to engineering. Ran 2 quick wash cycles, no leaks of any kind were observed. Gate code is 13666 if needed for return visit."
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue is that oven would restart when starting a bake cycle. Replaced console. Could not pull unit far enough out of the wall to do the control board. Unit is hardwired and could not be unplugged. Replacing the console seems to have solved the issue. Told customer that if the problem comes back have her builder install a plug so that we can get unit out of wall.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Issue is a noisy evaporator fan. Found evaporator frozen over, noise is coming from fan hitting ice. Finding issue to be a bad defrost sensor. Ordering a new Evap fan with defrost sensor to resolve issue. Put unit into a forced defrost to help with noise while part ships. Collected SC and quoted customer for P&L on return visit.; ordrng 1 WPW10514110 (EVAP FAN )"
Near Bulverde, TX 78163
Colton B.
Job Details: 04/20/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue was that the burners would intermittently not light. Replaced control board to resolve issue. Unit tested good.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
COOKTOP ELECTRIC JENN-AIR JED3430WS01 "Issue is a damaged cooktop and a bad burner. Customer wants cooktop glass and grill replaced as well as a bad burner. Ordering all necessary parts. Some parts are put of stock, not scheduling return date. Quoted customerfor P&L on return visit. Gate code is #3874; ordrng 1 W10163206 (GLASS TOP) and 1 WPW10205094 (GRILL) and 1 WPW10215034 (SWITCH) and 1 WPW10221529 (BURNER)"
Near Bulverde, TX 78163
Colton B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW5620HW Issue is a PF error code on unit. Finding issue to be bad wiring. Called techline who agreed but said if the wiring checks good it could be a control board. This is the second new unit customer has had with same issue. Asked customer to get an electrician out to look at wiring.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
DISHWASHER IKEA IUD8555DX2 Issue is a loud humming noise from dishwasher. Drain pump seems to be running louder than normal and matched the customers description of sound. Ordering new drain pump to resolve issue. ; ordrng 1 WPW10531320 (DRAIN PUMP)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 F7E1 F8E2 educated customer on the hotwater inlet again and how to avoid the heater malfunctioning.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW8500DC2 Replaced console. Ran automatic test mode. Operating as designed.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Swapped out bad wiring harness and control due to the unit having been damaged by electrical failure. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78245
Christian G.
Job Details: 04/20/2020
DRYER MAYTAG MEDX655DW1 Issue stated by customer: dryer door hard to close. Timer runs constantly. Adjusted dryer door to close properly. Informed customer timer will run wherever unit is set to until it ends regardless if unit is started. Unit tested good at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 04/20/2020
RANGE KITCHENAID KSDG950ESS1 Checked range found vent for down draft out of place adjusted into place checked unit everything checks ok
Near San Antonio, TX 78251
Christian G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Issue stated by customer: freezer section frosted up on left side. Previously found unit not sealing properly(review pics) replaced slide arms, brackets and gasket. Unit closing even and securely now. Unit tests good. Informed customer of survey"
Near San Antonio, TX 78240
Richard G.
Job Details: 04/20/2020
WASHER MAYTAG MVWC565FW2 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Jim G.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHENAID KUIX335HPS00 Verified proper function. Advised customer on how to replaced filter as well.
Near San Antonio, TX 78257
Tommy B.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 Customer stated the issue was that the unit is not making ice. Found issue to be a water inlet valve not bringing water to the unit. Ordering parts to resolve issue.; ordrng 1 W10881366 (WATER VALVE)
Near Adkins, TX 78101
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found water line to ice maker has a crack, replaced fill tube checked operation unit is working normal now"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED8740DW1 "Replaced thermal cutoff, thermal fuse and thermostat. Still no heat. Received error in L2. Called DH, recommended wiring harness and control board. Parts ordered. One part currently out of stock. ; rqstng P&A on 1 W10637533 (WIRING HARNESS) and 1 W10849080 (CONTROL BOARD), states that autho needed"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/20/2020
WASHER SAMSUNG WF45H6300AG/A201 Unit leaking water. Found cause to be O-ring one drain pump filter. Customer asked me to order part and he will install it because it’s just the filter. Quoted 141.31 for Sc and part plus tax. Customer wanted to proceed with repair. Ordering filter. Collected Sc and part cost. ; ordrng 1 DC97-16991A (FILTER)
Near Cibolo, TX 78108
S. L.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced start capacitor ran test cycle all operations normal recalibrated unit advised of survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Thawed out freezer section. Replaced evap motor and thermistors. Tested to complete. Unit is good to go.
Near San Antonio, TX 78223
Steven G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found broken handle grill, replaced grill checked unit ok"
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/20/2020
WASHER MAYTAG MVWC565FW2 Replaced control board went into diagnostics drain pump continuously running.Ordering new drain pump to resolve issue.; ordrng 1 W11399437 (DRAIN PUMP)
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced final part. Issue resolved
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 RECIRCULATION pump is out. ; ordrng 1 W11325175 (RECIRCULATION PUMP)
Near Schertz, TX 78154
S. L.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HV0 "Removed unit replaced door control, thermostat ,antenna, and magnetron followed installation instructions tested all operations normal no email provided."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the unit is leaking from under the door when the unit drains. Ran unit through automatic test and found a small leak from the drain pump. Did not see any water spots on unit and the door gasket looks to be installed correctly and in good shape. Left the customer with a leak detection sheet to see if there are leaks coming from anywhere else on return visit. Ordering drain pump.; ordrng 1 W10876537 (drain pump)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 "Issue stated by customer: washer not putting out water. Customer stated she was under warranty through bestbuy. Informed her the dispatcher showed there was no warranty through our company, she explained Best Buy would reimburse her for charges since they can’t send out their own tech. Informed customer costs of s.call, labor and water valve would be. Customer stated she would wait until Best Buy could come out."
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Issue stated by customer: refrigerator had been blinking over temp for three days and freezer section had turned off. Replaced control to resolve issue. Unit tests good at this time
Near Selma, TX 78154
S. L.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0EB2 Used skid pulled unit replaced control and fuse. Preheat unit tested all operations normal customer declined email.
Near San Antonio, TX 78220
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWC6ESWW1 "Checked washer found unit not filling with water unit has a bad pressure switch, replaced pressure switch checked operation unit working normal now ; pckd up 1 WPW10248240 (switch-sen)"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive hub kit, drive pulley, and belt. Tested to complete. No squealing during spin. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found mullion not closing completely causing door,to hit other door. Ordering new mullion rescheduled next Tuesday.. ; ordrng 1 W11025614 (rail-mulln)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Last tech found ceased compressor. Confirmed diagnosis. Replaced compressor. Vacuumed unit, held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE525S0JB0 Replaced control panel overlay and cooktop. Unit is good to go.
Near San Antonio, TX 78218
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Powered off unit replaced ice maker replaced UI ran tests no smell no popping all operations normal.
Near , TX 78015
Douglas H.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated unit making squeaking noise. Found issue to be belt tearing and did further investigation and found tearing due from pulley and wheel going out. Used dryer repair kit to resolve issue. Yes to survey and leave behind.; used 1 4392065 (REPAIR-DRYER) from stock
Near Somerset, TX 78069
Ezequiel V.
Job Details: 04/20/2020
WASHER MAYTAG MVWB865GW Checked washer found 120 coming from wall outlet good voltage to washer. Ordering control board due to unit not going into diagnostics and not powering on.; rqstng P&A on 1 W11266624 (CONTROL BOARD )
Near Windcrest, TX 78239
Steven G.
Job Details: 04/20/2020
OVEN ELECTRIC (D KITCHENAID KODC304ESS01 "Checked oven found unit dead and doors locked, found bad thermal fuse, replaced fuse checked operation upper oven not heating replaced thermostat checked operation unit working normal now ; used 1 WP9759242 (THRMST-FIX) from stock, pckd up 1 W11025102 (FUSE THERMAL )"
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Issue stated by customer: water not dispensing from fridge. Ice still being made. Found unit not dispensing water. Bled lines for any air and reinstalled filter to relieve any pressure. Water started dispensing again. Did measured fill, no issues. No further issues at this time. Mentioned to customer if issue does come back we will need to order pressure valve kit from service pointer#W11394954A"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Made unit functional for customer still need convection fan assembly. Installed new cooling fans to make unit functional. ; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated element caught on fire. Found heater appeared to be ashy. Calling techline per notes. Spoke with Austin he stated to replace heater this happened likely due to hard water building up on heater and heater was burning off mineral deposits. SR 7727615425Contacted safety, spoke with tasheika she stated to go ahead and order element and repair unit. Safety SR 7727594880Ordering element to resolve the issue. ; ordrng 1 W10518394 (heater)"
Near Castroville, TX 78009
Richard G.
Job Details: 04/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Customer complaint is that the display is not functional. Ordering console.; ordrng 1 W11428583 (CONSOLE)
Near Selma, TX 78154
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Checked refrigerator found ice maker leaking water, replaced ice maker checked operation unit working normal now ; used 1 WPW10300024 (ICE MAKER) from stock"
Near San Antonio, TX 78233
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 "Checked washer customer states leaking a lot of water, checked hoses all checked ok ran cycle found drain is backing up customer has plumbing problem washer is working normal"
Near Helotes, TX 78023
Christian G.
Job Details: 04/20/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer oven not powering on at all. Replaced control and thermal:al fuse. Unit powered on. Found F6E6 stored. Cleared error code. Tested unit on connect bake to 350. Ran broil test as this was where customer unit failed. Unit successfully broiled for 5-10min no further issues at this time.
Near San Antonio, TX 78219
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FW3 Checked washer found noisy in agitation ordered gear case ; ordrng 1 W11134159 (ASSEMBLY DRIVE )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/20/2020
FREEZER FRGIDAIRE LFFH17F7HWB Customer stated unit making loud noise. Found cause to be EVAP motor is the issue. Quoted 206.72 for P&L. Customer wants to talk with husband about repair. Collected priority Sc. ESTIMATE ONLY!!; rqstng P&A on 1 297250000 (motor)
Near Helotes, TX 78023
Christian G.
Job Details: 04/20/2020
RANGE MAYTAG MER8700DS1 Issue stated by customer: burners keep varying in temps. Replaced infinite switches and control. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78208
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed Ui replaced with new defrosted evaporator and installed new fan with harness tested all operations normal.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Customer complaint is that the unit was sparking in the back. Sparking was coming from the metal rack.; ordrng 2 W10740485 (support)s and 1 W10749119 (support) and 1 W10749120 (support) and 1 W10803366 (rack)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Replaced blower fan. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 04/20/2020
DRYER SAMSUNG DV42H5200EWA3 Removed front and drum cleaned out cabinet replaced door switch and element reassembled tested all operations normal.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFG515S0ES1 Left front burner that came in did not match the actually burner cap. Ordering part again and orifice holder as well. ; ordrng 1 W11197500 (holder-orf) and 1 WPW10515455 (burnr-head)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
WASHER MAYTAG MVWB835DC4 "Customer stated that unit was not functioning properly. Ran auto test cycle and unit would stop on certain parts of the cycle. Switched out control and UI board to resolve the issue. Ran test cycle again and got lid lock error. Attempted manual test for lid lock, lid lock not functioning. Ordering lid lock to resolve the issue. ; ordrng 1 W10861642 (latch)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer states that the unit stopped making ice again. Called techline and spoke to Steve. Says it’s either a bad icemaker or harness. Reordering icemaker and ordering harness. Icemaker is covered from previous install. Service call less than 90 days.; ordrng 1 W10710113 (HARNESS) and 1 W11294907 (icemaker)
Near Schertz, TX 78108
Jim G.
Job Details: 04/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP02 Customer has wrong address on file. They live in Fort Worth.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW48558WHW1 Unit is now working properly.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 04/20/2020
REFRIGERATOR SAMSUNG RF28HFEDTSG Checked refrigerator found ice makers frozen over. Preformed troubleshooting steps with Samsung techline found bad ice makers ordering both to resolve issue.Top IM pn:DA82-02705ABottom IM:DA97-07603B.Ref7003719283; ordrng 1 DA82-02705A (TOP ICE MAKER) and 1 DA97-07603B (BOTTOM ICE MAKER)