We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Drew
Job Details: 12/07/2021
Replaced the bottom seal and tested to ensure no leaks. No further issues at this point
We serviced a
WHIRLPOOL WALLOVEN
Model JJW8627DDS
Near San Antonio, TX 78209
Drew
Job Details: 12/07/2021
Upon arrival found the door swinging freely at the bottom as the frame detached from the outer assembly. Found the sheet metal is stripped. Ordering frame and outer assembly to resolve issues
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/07/2021
I replaced the console and found that the start key is still not working. I spoke with Andrew, Senior Technician at Whirlpool. I explained the situation and we determined that there is a possibility that the new main control is the problem or that we have a part problem at the distributor. He directed me to have the Distributor ensure they are distributing the correct part for both the console and the appliance manager. Information sent to parts department. I informed our customer that ACT will contact them once the parts research is completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78256
Scott
Job Details: 12/07/2021
Customer complaint was dishwasher turns itself off. Tested and found bad control and that all buttons except start do not work. Will not even start running any cycle. Ordering new console and control to fix issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78254
Jay
Job Details: 12/07/2021
Replaced blower fan. Unit test good.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 12/07/2021
Customer stated that dryer was making horrible right vibrating noise. It should be dry or assembly and blower wheel ordering blower motor just in case waiting on dryer assembly part coming back on the 20th.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Scott
Job Details: 12/07/2021
Went to change harness but it was the wrong part. Ordered thermistor to fix issue.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/07/2021
Tested unit. Back left burner not igniting. Found electrode loose. Secured electrode. Good flame. Burner is good. Bake only igniting partially. Found gas tube blocked with soot. Cleaned gas tube. Full flames on bake. No further issues. Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE507EBS05
Near San Antonio, TX 78244
Chris S.
Job Details: 12/07/2021
Customer stated that blower fan would stay on for hours and light would stay on for hours found issue to be faulty door switch and blower fan. Customer does not wanna go through with repair said that Best Buy would exchange it if theres any issues with it.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/07/2021
Last trip found deformed gasket not allowing proper seal for freezer. Replaced gasket and molded into proper position. Unit now sealing properly. Unit testing good. Asked customer to monitor the unit. If issues persist please order W10795847 right hand rail and W10847855 switch
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Jay
Job Details: 12/07/2021
Replaced drain motor. Unit works good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 12/07/2021
Replaced inlet valve and motor assembly. Still wasnt working correctly. Pulled and reseated connectors on control board. Tested connection pins IAW with tech sheet found resistance of 3.4 ohms. Ordering control board..
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near San Antonio, TX 78245
Jay
Job Details: 12/07/2021
Put received is broken. Oils not install. Ordering new one.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15NRXS2
Near San Antonio, TX 78209
Zachary
Job Details: 12/07/2021
Checked icemaker, coil was compromised for cutting the ice. Replaced coil ice cutter assembly. Ice maker is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Boerne, TX 78006
Scott
Job Details: 12/07/2021
Customer complaint was icemaker not working,freezer not cooling and water dispenser pad getting stuck. Tested and found bad freezer thermistor and water pad. Ordered evaporator harness with thermistor and water pad to fix issue. Scheduled follow up for the 20th of December.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78266
Douglas H.
Job Details: 12/07/2021
Last tech found SS issue. Confirmed diagnosis of faulty compressor and leaking Evap. Replaced both compressor and evaporator to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, unit held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 12/07/2021
Found that glass is broken again due to the bracket being busted ordering bracket for the other side to come with two new brackets and re-ordering glass.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/07/2021
Called manufacturer. No concession given for this trip. Advised customer of issue. Customer will contact manufacturer. Sr 7732086974. Rusting on cabinet and top. Will need to be replaced.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ1
Near San Antonio, TX 78245
Jay
Job Details: 12/07/2021
Hood light wont turn on. Removed panel and found two socket wires with discoloration. Discoloration on socket as well. Advised customer on parts and solution. Customer will take care of it themselves.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/07/2021
I removed the door panel and replaced the UI control and console. It tested. This unit is now filling, washing and draining. Fully functional.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
Sebastian
Job Details: 12/07/2021
Got with tech line again found that all that was needed was a service key to make adjustments unit is working as it should if problems come back the board for the UI needs to be changed out.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Chris S.
Job Details: 12/07/2021
Customer stated washer was giving low flow error code. Found issue to be faulty water valves. Replaced valves tested unit everything working properly.
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 12/07/2021
Informed by customer that unit has already been fixed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78213
Drew
Job Details: 12/07/2021
Installed both parts to resolve the f8E4 code. Unit tested fine. No further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HB01
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/07/2021
I verified a faulty bake element.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78218
Chris S.
Job Details: 12/07/2021
Replaced dispenser tested unit found the water was still cold call customer might need to run hot water by sink first or get plumber to come back out and check the hot water side customer says she does not wanna run the water that long because it takes a while for the water to get hot. Other than that everything is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Jim G.
Job Details: 12/07/2021
I was able to verify that the amp draw on the compressor was significantly lower than normal. Techline helped me confirm a sealed system and possible compressor issue. Wattage reached a maximum of 55 during service test. Recommended using isolating low and high side. No dye drier can be used for his machine. Chris SR# no number given due to system issues.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Bulverde, TX 78163
Jim G.
Job Details: 12/07/2021
I does t not appear this issue is a control issue as the auger motor is failing at will even with 120 VAC. It appears seized up.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430IL01
Near San Antonio, TX 78216
Zachary
Job Details: 12/07/2021
Checked oven, issue is inner glass is broken on door. Replaced inner glass and door is now as designed.
We serviced a
SAMSUNG WASHER
Model n/a
Near San Antonio, TX 78261
Jim G.
Job Details: 12/07/2021
Verified an issue at the breaker. No signs of issues with machine at this time. Rescheduled payment. ; schdld next appmnt for 12/8 WED !
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW2
Near San Antonio, TX 78256
Jim G.
Job Details: 12/07/2021
Ive installed the console. Issue is resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78239
Chris S.
Job Details: 12/07/2021
Customer stated that top rack was not working properly found the back wheel popped off of track. Had to pull dishwasher out to take truck off to get Will to get back on the track unit everything working properly.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS0
Near San Antonio, TX 78239
Douglas H.
Job Details: 12/07/2021
Customer stated unit stopped making ice again. Ran through test mode to find auxiliary drain pump causing the issue. When the unit drains the overflow switch in the auxiliary drain pump causes the switch to stop power to the unit. Auxiliary drain pump would need to be replaced to get unit fully functional. Would give part at wholesale cost plus shipping 1901a drain pump (367.22 plus tax). Marcone showing part as OOS. Advised customer of this situation, also advised customer of not being able to warranty the part if they purchased the part themselves. Customer purchased part from Amazon while in home. Scheduled for soonest availability to install part. ; schdld next appmnt for 12/21 TUE !
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/07/2021
Tested unit. Found back left burner low flame. Will need new valve.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/07/2021
Installed new hinges. Upper door still lifting up on its own. Will replace door assembly.
We serviced a
MAYTAG WASHER
Model LAT9357AAE
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/07/2021
Tested unit. Found driveshaft broke off from transmission. Transmission no longer in stock. Customer will order a transmission and contact for install.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/07/2021
Ordered wrong part, reordering the correct part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78247
Zachary
Job Details: 12/07/2021
Checked icemaker, issue is tray has popped off gear causing ice maker to do its job properly. Replaced ice maker and tested. No other issues or error codes found. Refrigerator is working as designed.; used 1 W10873791 (Icemaker) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78247
Zachary
Job Details: 12/07/2021
Checked washer, would display lights but unable to turn off unit to put it in diagnostics. Replaced control and console. Tested and washer is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 12/07/2021
Checked dishwasher, customer is experiencing drying issues. Found error code F7E1- heating no heat, F2E1- doesnt exist. Tested and control is not supplying heater with power. Found no loose connections. Ordering control board to resolve issue. .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78405
Adam
Job Details: 12/07/2021
Customer complaint of unit leaking from front door panel in the center at the bottom during my visit I ran The unit through a normal wash cycle once it hit the actual washing stage large amount of water started to splash out from between the cabinet and door. Would need to replace inner door to resolve issue. But customer will be returning product to retailer. Issue resolved
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Corpus Christi, TX 78410
John L.
Job Details: 12/07/2021
Inspected unit, found the shipping bolt was not removed. Remove the shipping bolt and tested unit afterwards. Unit is no longer shaking and issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Aransas, TX 78373
Michael
Job Details: 12/07/2021
Th ring around the top of the tub is cracked and grabbing the clothes when she takes them out. RAC appliance, found the tub ring is broken on the back left causing the issue. Ordered the part and rescheduled the customer.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78414
John L.
Job Details: 12/07/2021
Customer has video of issue, unit is making a lot of noise during spin cycle. Tested spin on unit, Noise is from gearcase, bearings going out. Gearcase will need to be replaced to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Corpus Christi, TX 78415
Adam
Job Details: 12/07/2021
Inspection of the unit shows product will run for just a couple of moments as well as heat but then will stop. Further inspection says motor has gone bad.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Portland, TX 78374
Michael
Job Details: 12/07/2021
Wont lock and motor wont engage. F7EA motor disconnected error, cleared error code. Tried the spin cycle, the motor isnt turning. Removed the top cover, found the connector to the stator was burnt off. Ordered the control and the stator, rescheduled the customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Corpus Christi, TX 78414
John L.
Job Details: 12/07/2021
Inspected unit, F8E1 Long fill code. Changed out valve, ran test cycle. Issue on this unit has been resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78412
Adam
Job Details: 12/07/2021
Customer complaint of unit not heating. Inspection of unit shows good voltage and good airflow. Further inspections or testing on components all home out within range except for thermostat. Replaced thermostat to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
Adam
Job Details: 12/07/2021
Unfortunately not all parts that were ordered were received. I am missing the basil re-order components and rescheduling other parts. I have spoken with the customer and they do understand. Also on file new contact number.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Corpus Christi, TX 78413
Adam
Job Details: 12/07/2021
Customer complaint of broken cooktop. Inspection of unit shows burners are still working but unfortunately cooktop has large cracks running from the bottom right corner spreading to the center. Replace cooktop to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 12/07/2021
The appliance is making a loud screeching noise on the start of the spin cycle even as its changing speeds sounds like the belt is slipping. I removed the shield and saw there is signs of the belt slipping, ordered the belt and rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Aransas Pass, TX 78336
Michael
Job Details: 12/07/2021
Removed the back panel in the FC, saw the evaporator was frosting up, found the thermistor was in the wrong location, put it on the correct line. Installed the fan blade, the fan motor and blade are working normal. The ice maker is making ice but not very much, its possibly because the evaporator was freezing up not having the right temperature, therefore not making ice fast enough, ice getting caught up in the chute allowing warm air in, which will also cause it not to make ice. The appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aransas Pass, TX 78336
Michael
Job Details: 12/07/2021
The customer said doesnt come out all the time but periodically. Couldnt duplicate the issue, unplugged the appliance and the Installed ice door, all the connections look good. Plugged the appliance in and tested both dispensers, all is working normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS01
Near Pipe Creek, TX 78063
Sebastian
Job Details: 12/06/2021
1113 Replaced all hinge parts also tightened up the other side this time used an impact to tighten everything up if problem reoccurs we may need to change the springs or somehow loosen the tension of the Springs
We serviced a
JENN-AIR RANGE
Model JDSP548HL01
Near San Antonio, TX 78212
Jim G.
Job Details: 12/06/2021
I verified a no issue with gas leaks using a leak detector. However it appears the caps may have been positioned incorrectly. No further issue at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Converse, TX 78109
Chris S.
Job Details: 12/06/2021
Replace control board and chute testing and everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Jim G.
Job Details: 12/06/2021
Replaced faulty harnessing. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/06/2021
Tested unit. F5e1. F3e1. Found lid lock sticking intermittently. Will need new lock. Will replace control for transducer error.
We serviced a
AMANA RANGE
Model AER6303MFB
Near San Antonio, TX 78220
Daniel
Job Details: 12/06/2021
When calling customer to confirm time of my arrival customer stated the range had already been replaced and that service was no longer needed
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Cibolo, TX 78108
Zachary
Job Details: 12/06/2021
MW is not heating again. We only replaced transformer and diode that was prescreened last time. Another components is causing these to go bad. Ordering transformer, diode, capacitor, magnetron, and all other support parts to resolve issue. All parts are available. 2nd tech required so not scheduling. Once all parts are in 2nd tech will need to be scheduled.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78224
Jay
Job Details: 12/06/2021
Light does not work. Customer reports that it did work and flickered for a day then went out. Replaced light bulb and didnt work. Ordering new light switch to fix.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104DBL4
Near San Antonio, TX 78258
Jim G.
Job Details: 12/06/2021
Replaced controls and thermostat. Tested thoroughly. Issue appears resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boerne, TX 78015
Scott
Job Details: 12/06/2021
Customer complaint was dishwasher not drying. Tested and found heating connectors not connected. Reconnected heater and tested with no further issues.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Converse, TX 78109
Chris S.
Job Details: 12/06/2021
Replace gear case tester unit everything sounds good except had a little squeaking ordering belt and cam to resolve issue.
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78255
Drew
Job Details: 12/06/2021
Upon arrival customer stated same issue was happening. Cant find a leak on our side. Customer says this is unacceptable and would a senior technician to come out a figure it out scheduled with his plumber to figure this out. Talked to plumber he said it was our inlet valve. Ordering that just in case. Wishes to have appointment in the morning to schedule with plumber.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78254
Drew
Job Details: 12/06/2021
Replaced ice maker, valve, grille, and damper to resolve noise issues. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Scott
Job Details: 12/06/2021
Customer complaint was front panel of dishwasher damaged. Found dented left side of dishwasher. Ordered new front panel and control assembly to fix issue.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/06/2021
Customer stated washer wouldnt agitate. Entered diagnostics mode & tested each component individually. Inner basket would not move and seems to be fixed in position. Wash plate spun when it shouldnt have. Ordering gearcase and shifter to resolve issues.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU0415MA-1A
Near Helotes, TX 78023
Douglas H.
Job Details: 12/06/2021
Upon arrival, customer stated he ordered his own suction thermistor and informed us it did not fix the issue. Upon further observation & testing, investigation led to the discovery of low amp draw and a condenser fan which was not running steadily. Examination of wiring diagram pointed out that the condenser fan is controlled by a switch off of the main control. While testing unit, it did in fact make a sheet of ice and drop the ice, the wasnt fully formed which supports the findings of the fan not running all the time. Customer opted to acquire and install this part on his own & was advised to reach out to us if he needed any further assistance.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS02
Near San Antonio, TX 78257
Colton B.
Job Details: 12/06/2021
Issue was an F1E0 error code. Replaced control, unit tested good. Its possible that it could be related to the bad fuse replaced on last visit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near San Antonio, TX 78254
Drew
Job Details: 12/06/2021
Upon arrival found part to be wrong for a 3rd time. Contacted marcone as this one was supposed to be checked and verified before being sent out. Jana from marcone walked me through it and sent me a service pointer. Ordering correct part. Customer would like to be scheduled first thing in the morning as she has to go to the airport at noon.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Kirby, TX 78219
Daniel
Job Details: 12/06/2021
Customer reported bad ice maker. After inspection found faulty ice maker. Replaced ice maker. Customer also wanted handle on freezer door tightened. Unit functioning as designed
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/06/2021
Last trip found faulty electronic control and temp sensor. Replaced both to resolve the issue. During control replacement the screw holes on the console wallowed out causing one side of the control to droop. This created another functional issue. Ordering console to fully resolve all issues. Also ordering dsi board due to oven fault persisting despite new parts installation.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/06/2021
Previous tech found bent & warped front Panel on compactor. Installed new front panel to resolve issue. Returned to operation. Unit testing good. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/06/2021
Installed new harness and actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78240
Drew
Job Details: 12/06/2021
Replace motor, drive pulley assembly, and motor. Fixed all issues. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/06/2021
Customer stated ice maker not making ice. Upon execution of ice maker test, ice maker was unable to revoke ice tray. Inspection of ice maker found tray bound against frame of assembly. Installed new ice maker to resolve issue. Returned to ice maker test and unit passed without incident. No further issues at this time.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78254
Scott
Job Details: 12/06/2021
Customer complaint is still hearing knocking noise. Found no error codes and put through load test but still could not get unit to duplicate noise that customer is describing. Passed all tests in automatic and manual test mode. I went to change suspension but a suspension rod was bent. Sr#7732419181. Called tech line and spoke to Steve to have documented. Steve advised to have customer record noise and how he loads washer to ensure it is being done correctly. Reordering suspension.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/06/2021
Installed new harness. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78237
Jay
Job Details: 12/06/2021
Found error code F2E2. Cleared code. Replaced control board. Ran diagnostic cycle, cycle complete good no error code.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bandera, TX 78003
Sebastian
Job Details: 12/06/2021
Found the bad style actuator on the unit unit was not engaging in the agitation cycle, Tested unit and ran calibration running properly at the moment
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 12/06/2021
Replaced left faucet. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 12/06/2021
Customer stated that freezer was not cooling properly in fridge Chyna was still working found frost around refrigerator evaporator and also fan was not turning on. Ordering evaporator cover assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78216
Chris S.
Job Details: 12/06/2021
Replaced reservoir tested unit worked a little bit but then would still lose water pressure customer stated that shes also having a plumber come out because shes having issues with her reverse osmosis system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78259
Jim G.
Job Details: 12/06/2021
I verified a faulty ice door.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Converse, TX 78109
Zachary
Job Details: 12/06/2021
Front right burner would not turn on. Replaced switch with no change. Took glass top off and found connector completely disconnected. Connected and tested range is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 12/06/2021
Checked refrigerator, customer has been having FC freezing up several times. Usually is due to freezer drawer not closing all the way. Customer states that they always check it to make sure its closed. Other issue is ice maker decides to work and not work occasionally. To reset it they have to unplug and plug it back in. Everything was working fine upon my arrival. Ordering FC door, UI and ACU.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model MT4155SPS-2
Near San Antonio, TX 78232
Zachary
Job Details: 12/06/2021
Checked MW, customer had it taken apart and wanted us to replace bulb and reinstall it. Replaced bulb and tested. MW is now working as designed. Put back together and reinstalled unit.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 12/06/2021
Tech 17 and I replaced door as 2 tech job was definitely required. New door does not sit flush on top left and wont seal properly. Having to order another door and more screws to resolve issues. Rescheduling all other parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near San Antonio, TX 78228
Sebastian
Job Details: 12/06/2021
Found that the gasket is slipping out of the door pushed back in but ordering new gasket to see if this resolves issue. Gasket on back order; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78254
Scott
Job Details: 12/06/2021
Changed drive assembly,chute and back panel and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78259
Jim G.
Job Details: 12/06/2021
The ice bin was empty. I was able to get the machine to distribute water to icemaker. Issue appears resolved should the issue co tinge perhaps there is an issue with the control. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/06/2021
Customer stated that medium spin setting not available when programming/selecting normal wash. According to customer, whirlpool advised that this was abnormal. Additionally clothes coming out of washer wet at end of cycle. Diagnostics testing revealed no stored fault codes at beginning or end of testing routine. Customer also stated residual fabric softener in dispenser at end of cycle. Observed good water flow through tub fill & dispensers. Ordering ui panel to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Douglas H.
Job Details: 12/06/2021
Customer stated washer not finishing cycle, and instead getting stuck in a loop of drain/rinse/spin. Diagnostics revealed long fill error code and shifter error code. Inspected inlet valve assembly and found strange dark gritty substance at union of cold water line and cold side of inlet valve. Hot side did not appear to have this issue. Squealing during spin cycle. Flushed hose to cold side valve, replaced shifter, cam, and belt. Reentered diagnostics mode and observed restored functionality. Cold water filling much better, and no squealing during operation. Machine was also out of level upon arrival and this was corrected as well. No error codes at conclusion of diagnostics testing. If problem with cold water fill/long fill error codes persists, we will want to return with a valve assembly (W11038689). No further issues/error codes at this time. ; used 1 W10913953 (Actuator), 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near San Antonio, TX 78257
Colton B.
Job Details: 12/06/2021
Issue was that the unit would not finish cycles. Found no water coming from cold valve. Replaced valve, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near San Antonio, TX 78221
Jay
Job Details: 12/06/2021
Complaint was ice maker was leaking. Replaced ice maker unit testing ok. Scrapped excess ice from freezer. No other damage found.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78249
Colton B.
Job Details: 12/06/2021
Service no longer needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near San Antonio, TX 78245
Scott
Job Details: 12/06/2021
Changed out evap cover assembly and harness and evap fan was working but still not cooling. Found that refrigerator has a leaking hissing sound coming from the compressor. Called and spoke to DH who said sounds like there is a leak and advised me to order the compressor to have on hand just In case. Ordered compressor .
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 12/06/2021
I verified a faulty suspension unfortunately I did not have this specific set.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 12/06/2021
Inspected unit, called one code F035 off-balance. Tested components for any issues, suspension week on unit and will need to be replaced. Also issue with Motor, motor and belt are causing noise issue being heard in unit. Will need to replace these components as well to resolve issues.