We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jay
Job Details: 12/27/2021
Stove top works but bake element does not. Ordering heating element and wiring harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/27/2021
Last trip techline stated to replace compressor if leak was found. Found tiny leak coming from valve stem on drier. Replaced valve stem and then replaced compressor. Vacuumed unit, held vacuum. Charged unit,held charge. Unit began cooling immediately upon testing. Air blowing from vent dropped 15 degrees in a matter of minutes. Advised customer of 24-48 hr cool down period. No further issues at this point. Per sb we SS p&l under limited warranty.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near Helotes, TX 78023
Jesus C.
Job Details: 12/27/2021
#2808 gate code. No display on unit. Replaced UI, acu and support bracket. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/27/2021
6820# gate code. Tested unit. Found terminal block damaged. Replaced terminal block. No further issues during testing. Job complete. ; used 1 279320 (Terminal block) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS01
Near San Antonio, TX 78256
Drew
Job Details: 12/27/2021
Found multiple modules out, ordering multiple to resolve issues
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78230
Chris S.
Job Details: 12/27/2021
Customer stated that icemaker stopped working again it just keeps draining and filling and draining and filling. Found should be faulty auxiliary pump and control board ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Drew
Job Details: 12/27/2021
Ice maker cover came off, and the wiring cover came off, reinstalled both parts. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Drew
Job Details: 12/27/2021
Installed heater assembly. COULD NOT REINSTALL DISHWASHER. Tired multiple times and fixes to install the dishwasher none were working. Did find a slight warp on the cabinets, customer said to leave the dishwasher out so he can let the cabinets air dry and he would reinstall it after many failed attempts of myself putting in the dishwasher. Re ordering insulation as it was destroyed moving the dishwasher in and out of place.
We serviced a
LG REFRIGERATOR
Model LSXC22486S/00
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/27/2021
Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised of 24-48 hr cool down period. Sc and labor covered under 90 day warranty. Part covered under 1 yr warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78240
Drew
Job Details: 12/27/2021
Swapped infinity switches, no further issues at this point
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Shavano Park, TX 78231
Douglas H.
Job Details: 12/27/2021
Customer stated unit screen got stuck on f2e2 so customer had unit unplugged upon arrival. Plugged unit in to find unit allowing selections and control panel functioning properly. Checked errors. Confirmed f2e2 error and found f2e1 stuck key error. Confirmed that unit needs console replaced. Console has been ordered just hasnt arrived yet. Got unit temporarily running, made no guarantees it would stay that way; schdld next appmnt for 1/10 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/27/2021
I removed the out of specifications water filter housing and replaced it with a new one. The water filter now ejects as designed. I aired out the water line. This unit is now fully operational.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 12/27/2021
Customer stated that washer one cents and then go to wash his complete it wouldnt start the cycle. Then should we control board and clutch waiting for control board come in and ordered clutch. Customer stated that she didnt get her washer till this past May but only has a receipt of when she bought it last November. Told her to call Whirlpool to see if they can cover job.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
Zachary
Job Details: 12/27/2021
F7E6- motor fault. Unit is about 2 months OOW called trade care team and spoke with Bob Authorization# M10RVD1APL1. Found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Schertz, TX 78154
Zachary
Job Details: 12/27/2021
Checked washer, issue is starts and then concludes cycle after 30 seconds or so. Found error code F0E2- oversuds, F7E1- tachometer missing or wrong signal, F7E7-motor unable to reach target RPM. Checked under washer found 1/2 nut for cam missing. Cam could not engage since it was not secure. Replaced cam and new nut. Calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Garry
Job Details: 12/27/2021
Customer complained of no ice or water from dispenser, quieter-than-normal operation, no lights in refrigerator compartment, and no response to touch inputs on user interface (door dispenser.) Found issue to be faulty electronic control & wire harness on deli drawer. Ordering harness & control to resolve issue. Left deli drawer harness disconnected so as to avoid repeat issues (customer is aware.)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 12/27/2021
Checked RF burner is the one not igniting properly. Found water under burner cap. Dried and ignite tear working properly. Replaced burner head and spark module for good measure. Tested and range is now working as designed. No other issues or error codes found. Customer also had question on how to clean oven. Recommended using cleaner that says it is for ovens.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78209
Chris S.
Job Details: 12/27/2021
Find arrival customer stated everything was working good and no need for service.
We serviced a
AMANA RANGE
Model AER6303MFS
Near San Antonio, TX 78245
Jay
Job Details: 12/27/2021
No UI or inputs responding. Keeping order for control board and wire harness active. ; snapped 1 QuickPics
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBS177SSS04
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/27/2021
Customer stated unit will heat but temperature will drop to under 200. Verified proper voltage into unit and no voltage drop. Verified proper voltage to elements from control. Ohmed bake element even though it is heating. Called techline, spoke with Andrew. Explained situation and had check amperage on the bake Circuit, determined to have something in the bake circuit dropping current under load. Only getting about 30% bake heat capacity. Advised to check wires and if wires check out good then replace bake element. 7732576584 Issue with element. Replaced bake element to resolve the issue. Unit now performing as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/27/2021
Unit shakes and makes noise. Found cause to be a missing shim pad between unit and pedestal. Ordering shim pad to resolve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KOSE500SS05
Near Fair Oaks Ranch, TX 78015
Scott
Job Details: 12/27/2021
Customer complaint was oven not heating correctly. Instructed customer on how to calibrate oven and tested with no further issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78213
Drew
Job Details: 12/27/2021
Replaced both controls, ui was not accepted by the new and old acu, left old ui in, recalibrated the unit, ran quick wash. Unit functioned as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Boerne, TX 78006
Scott
Job Details: 12/27/2021
Customer complaint was not dispensing water. Tested and found the reservoir tank was frozen. Thawed out reservoir and water dispenser started to work. Ordering gasket to fix issue.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS00
Near Cibolo, TX 78108
Zachary
Job Details: 12/27/2021
Had wrong model and Pseudo ser#. Updated. Checked cooktop, concern is how cooktop gets dirty around pots sit. Advised this is normal wear and tear. Found small crack in glass though. Ordering cooktop glass to resolve issue.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Boerne, TX 78006
Scott
Job Details: 12/27/2021
Changed out console and tested with no further issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Cibolo, TX 78108
Zachary
Job Details: 12/27/2021
Checked double wall oven, concern is blower operation and heat at base of unit. Checked oven and had no error codes. Tested blowers on high and low for both ovens. Both working as designed. Confirmed with customer that this is normal operation for how both ovens vent and is working as designed. Tested and found no issues or error codes.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/27/2021
I removed the upper level spray area and replaced with. New one and a retainer. Tested unit. The unit is now washing and the spray arm is staying on. U it is now fully functioning as designed. Use authorization K104YQ0APL1
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 12/27/2021
Changed out fuse and tested with no further issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS03
Near Helotes, TX 78023
Scott
Job Details: 12/27/2021
Changed out freezer door gasket and put on new badge and had no further issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78245
Scott
Job Details: 12/27/2021
Changed out console and connected to WiFi with no further issues.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 12/27/2021
Last tech found issue with SS. Confirmed diagnosis and found leak in evaporator which caused the issue. Replaced Evap and compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Unit testing good now.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/27/2021
Installed new housing. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Converse, TX 78109
Chris S.
Job Details: 12/27/2021
Replaced cam , belt, and screws first to see if that fixed the issue. Tested unit everything working properly no further issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 12/27/2021
Checked refrigerator, found right RC door gasket torn in top left where meets mullion. Ordering gasket and returning as follows. No other issues or errors found.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78230
Shawn W.
Job Details: 12/27/2021
Our customer had a problem with the interior lighting. I found that the freezer light and the bottom right fresh food section light were out of specifications. I replaced both LED Light Modules. This unit is now lighting as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/27/2021
I removed the unit from the cabinet and removed the back panels. I removed the fan and replaced the out of specifications TOD, reassembled and reinstalled. Upon power up at the circuit breaker box the unit display would not come on. I reset the circuit breaker again and there was no power. This unit is hard wired after about 3 minutes the unit came on. There are other service technicians working on the home that might have turned off the main breaker. I brought it to our customers attention that they should have a licensed electrician check the circuit on this newly built home. I ran the bake element on the lower oven. The bake element is now working. I ran the broil element on the lower oven and it is now working. Our customer acknowledged that the power would take awhile to. One on because this was brought to his attention upon installation by Fergusons. I called Whirlpool TechLine and spoke with Scott to document and discover about the three minute delay. SR# 7732483293
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78242
Jay
Job Details: 12/27/2021
Installed missing strike latch. Unit working.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78266
Shawn W.
Job Details: 12/27/2021
Actual Model Number: KMHS120ESS09 This unit is not showing up in entitlements so I cannot confirm purchase date. There is however a authorization: K10IAN0FPL1. I uninstalled the OTR MW from the cabinet. I uninstalled all panels and replaced the magnetron, transformer, diode and capacitor. I reassembled and reinstalled. Tested unit.nThus microwave is now heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Converse, TX 78109
Chris S.
Job Details: 12/27/2021
Replaced condenser fan motor tested unit everything working properly properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519FS
Near San Antonio, TX 78244
Daniel
Job Details: 12/27/2021
Customer reported microwave not heating. Upon arrival noticed unit was not In warranty. Customer decided to shop for new unit instead of making repairs.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Daniel
Job Details: 12/27/2021
Customer reported washer not getting any power or functioning at all. After inspection found unit without power. Was not able to test in diagnostic mode or check for error codes. Found faulty actuator. Replaced actuator and tried to test but unit would still not power on. Outlet was giving out the proper 120 voltage. Ordered new control and power chord. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/27/2021
Arrived at home. Unit is out of warranty. Customer not aware of service fee. Customer does not want to continue service at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Daniel
Job Details: 12/27/2021
Customer had reported ice maker not working. Returned with deli control and deli door to replace. Replaced both parts and tested unit but ice maker still was not dispensing ice. Ice maker was doing its job filling the bin up with ice but ice was not dispensing. Noticed the motor and motor shaft on the door side was not turning when pressing to dispense ice. Ice dispenser door flap was opening up as needed. Ordering ice container, ice dispenser motor, ice chute plate, and motor shaft. Will return with parts to repair.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/27/2021
Complaint is unit will intermittently reset to standby mode during cooking. Unit will intermittently stop heating during cooking. Called tech line. Sr 7732570914. No error codes. Could not duplicate any issues. No issues with door latch or power supply. Tech line suggest linking unit to WiFi in order to receive software updates. Customer will set WiFi up for unit. Will test for any issues.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 12/27/2021
Installed new control, plugged the appliance in, the control and console powered up properly. I was able to go into diagnostics, no error codes, started a quick wash diagnostics cycle, it filled with water but the drain pump didactic activate to drain the water. Removed the water with a shop vac and replaced the drain pump, tried to start a drain and spin cycle the lid lock isnt activating to start the cycle. I thought I had ordered the latch, wasnt ordered, ordered the latch, please reschedule the customer when the part comes in.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Corpus Christi, TX 78418
Adam
Job Details: 12/27/2021
Double checking components before arrival at customers home shows that one of the valves needed was damaged to the point of not being usable. I did contact customer to give him our apologies and inform him that we would be re-ordering component needed.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Robstown, TX 78380
Adam
Job Details: 12/27/2021
Customer states they were using the oven to bake and on the third batch of and completely lost power. During my visit this time around checked voltage at the harness wire and it is lacking. Switch breaker tested unit again still poor voltage at harness. Informed customer they would have to contact professional electrician to resolve issue.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kingsville, TX 78363
Adam
Job Details: 12/27/2021
Inspection of unit shows good voltage. Further investigation shows thermal fuse has gone out. Replaced fuse tested unit issue resolved
We serviced a
JENN-AIR ICEMAKER
Model JUIFX15HX00
Near Victoria, TX 77901
Michael
Job Details: 12/27/2021
Called the number and spoke with Ruben, he gave me the customer Brians number, no answer, went by the location. The customer said he wasnt sure why I was sent out, I looked in the ice maker, the bin was full, its making ice and working normal
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 12/23/2021
Customer reported door pooping open when drying a load of laundry. After inspection found door not closing all the way with small gap. Looks like hinges are bad. Ordered both inner & outer hinge as well as the door switch assembly. Will return with parts to repair.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 12/23/2021
Replaced cooling fan, tightened all screws and panels, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Garry
Job Details: 12/23/2021
Previous tech ordered dryer repair kit and blower wheel for this unit due to noise during operation. Tested unit, installed dryer repair kit, but didnt notice any play in the blower wheel shaft or housing. Returning blower wheel to vendor. Unit testing good, with no further issues at this time.; used 1 4392067 (Dryer repair kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Scott
Job Details: 12/23/2021
Went to change inlet valve but it was the wrong part. They sent a second package of tubing. Reordered valve. Customer was also having issue with compressor kicking on and off repeatedly. Called tech line and was advised to change out control and start device. Ordered control and start device to fix new issue. Changed out icemaker.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2021
Replaced UI, ran diagnostics cycle, unit tested good.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78222
Chris S.
Job Details: 12/23/2021
Replace control board tester unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78244
Chris S.
Job Details: 12/23/2021
Replace ui and control board tested unit everything working properly went to test 56 got E0 for icemaker .
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS18PNZB1
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2021
Replaced aforementioned defective bin thermistor. Issue resolved.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2021
Replaced defrost sensor, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Zachary
Job Details: 12/23/2021
About 3 weeks after replacing RC evap fan motor and s code kit refrigerator turned off with same issue for over 8 hours. Called tech line and spoke with Bruce- seems like deli UI and harness issue again recommended to replace deli harness, deli door with deli UI.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Chris S.
Job Details: 12/23/2021
Replace filter board first test unit everything working properly have no further issues.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/23/2021
Last trip found faulty lid latch. Replaced lid latch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/23/2021
Last trip found lower spray arm was damaged. Replaced lower spray arm to resolve the issue. Unit performing as designed now. No further issues at this point.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/23/2021
Parts did not arrive in time for todays appointment. Contacted customer to relay info of needing to reschedule due to parts not arriving. Left message explaining the situation. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Floresville, TX 78114
Daniel
Job Details: 12/23/2021
Customer reported not enough water filling washer when using. After inspection found faulty water valve. Replaced water valve and tested unit. Unit filling as designed. Advised customer on maybee getting a new water hose as hose looked older and smaller than normal. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Floresville, TX 78114
Daniel
Job Details: 12/23/2021
Customer reported loud squealing sound when using washer. After testing found no error codes. Washer did make a loud squealing noise when in use. Customer stated that tech had already been out before and had stated the problem was the shock absorbers and had ordered the parts but not sure why the ticket was closed out. Customer also stated the clothes seemed to be more wet than normal after a finished cycle. Ordering shock absorbers and drain pump just in case. Might need a second tech to help pull washer out due to the confined space where the washer is located. Will return with parts to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 12/23/2021
Customer reported washer not locking properly. Checked for error codes & found none. After testing unit in component activation(lid lock) the unit locked the lid once but didnt want to lock it again after that. Tried testing in diagnostic mode but unit did not want to start the diagnostic mode cycle. Ordering control, lid lock assembly, and strike. Will return when parts are available to repair.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2021
Replaced console and water inlet valve. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 12/23/2021
I verified the filter was at fault. Replaced filter with a filter provided by WP. Issue is resolved. 800-442-9991
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near San Antonio, TX 78223
Jay
Job Details: 12/23/2021
Replaced bake element. Set to bake at 350. Oven was reading 350 while thermometer reading 325. Adjust oven -30. Set bake to 400. Both machine and thermometer reading 400. Unit working good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Falfurrias, TX 78355
Adam
Job Details: 12/23/2021
Installed suspension calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0AS04
Near Falfurrias, TX 78355
Adam
Job Details: 12/23/2021
Customer complaint of seeing white spots at the bottom of oven. Customer states a different tech company had come out and previously replaced thermostat. During my inspection no error codes were present but white spots customer is talking about are very visible at the bottom of the unit in several different locations. Sr7732563007. Call tech line to troubleshoot the issue SR number above. Tech line states that it considered a cosmetic issue striations or rippling in bottom of oven are considered normal and white spots can be resolved with touchup paint he did provide me with specific part number for the paint. After explaining this to the customer she was noticeably upset with the issue stating that is not normal but she did say to continue with service. Customer will be contacting extended warranty company about the issue. The more I look at white spots it does appear to be aluminum melted to bottom of the oven but customer states she hardly uses the oven and would be no point in putting down aluminum liner.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Encino, TX 78353
Adam
Job Details: 12/23/2021
Customer complaint of unit powering off completely mid cycle. Inspection of unit shows junction box were wiring harness is connected to the unit that it was installed poorly. Reinstalled wires tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Corpus Christi, TX 78415
John L.
Job Details: 12/22/2021
Ran diagnostics, pulled one code F7E1 no heat. Checked heater, found entire bottom portion of tub covered in thick residue possibly from detergent. All components have been affected by this residue. Affecting wash and dry cycles of unit. Also wash impellers mostly clogged and do not provide a strong wash. Attempted to clear out clogs, but unable to do so. Ran unit to try and clear out any residue, but unit was unable to do so. Multiple components will need to be replaced to get unit to run properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Mathis, TX 78368
Adam
Job Details: 12/22/2021
Customer complaint of unit making banging noises during operation. Inspection of unit shows suspension has gone bad and tub is extremely bouncy also customer has wrong drain hose hooked from tub to drain pipe but is not allowing an air gap also height of drain hose is very high closer to 5 feet I believe because of the drain hose drain pump has lost power and its not draining the way it should be. Will need to replace suspension drain pump and hose to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Alice, TX 78332
Adam
Job Details: 12/22/2021
After installing lid I try to calibrate and test But unit is now giving error code for lid lock failure. Will need to replace lid lock to resolve issue.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 12/22/2021
Run diagnostics on unit, but no codes. Ran test cycle on unit, unit goes through test and cuts out in the end. Unit seems to have a controller issue, will need to replace controller and possibly harness to resolve issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78414
John L.
Job Details: 12/22/2021
Installed padding and control, issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Corpus Christi, TX 78418
John L.
Job Details: 12/22/2021
Inspected unit, Unit was still not powering on. Checked all wiring and connections on unit, unit came on. I tested afterwards, found unit wasnt heating. Tested for voltage, ratings are normal. Make sure wiring was tied in correctly and tight. Tested unit again, unit is now heating and issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 12/22/2021
Inspected unit, timer on unit is not time out this is causing unit to run continuously and causing unit to run without coins. Will need to replace timer on this unit to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Drew
Job Details: 12/22/2021
Customers new door did not come with nameplate, and wheel kit needs to be replaced. Ordering parts to resolve issues.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DSS0
Near San Antonio, TX 78232
Jim G.
Job Details: 12/22/2021
I verified a few error codes Howe er it appear the heater issue was due to a short which was rectified by a service mode cycle. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/22/2021
Last trip found right front burner support and center burner flame spreader to be failing. Replaced both to resolve the issue. Unit testing good. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Schertz, TX 78108
Zachary
Job Details: 12/22/2021
When arrived checked washer and had no error codes and customer had been using unit. Gearcase still had spit oil. Replaced gearcase and main control. Console UI was defective. Ran calibration and diagnostic cycle. No other issues or or error codes found. Washer is now working as designed.
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near San Antonio, TX 78230
Jim G.
Job Details: 12/22/2021
Replaced faulty console. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HB1
Near San Antonio, TX 78247
Jay
Job Details: 12/22/2021
Center burner was burning very uneven. Pulled burner off selected top from bottom and cleaned out vents. Put it back together did not tighten the retaining screws all the way down. Burner ignites and burns even.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jay
Job Details: 12/22/2021
Replaced water inlet valve. No evidence of leaking.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21M706BAG
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2021
Last trip found faulty gas sensor and sensor holder. Removed microwave from cabinet, replaced gas sensor and holder to resolve the issue. Reinstalled microwave into cabinet. Unit now functioning as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
Chris S.
Job Details: 12/22/2021
Upon arrival customer stated they did not want service that it ended up working and no need for service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Selma, TX 78154
Zachary
Job Details: 12/22/2021
Checked washer, customer concern is water level, how the agitator is working and sounds experiencing during washer. Customer had a 20 year old washer and is unfamiliar with how the new design works. Found no error codes and tested washer is working properly. Explained the difference in new design to old and how the washer operates. Rehearsed proper loading procedure and detergent use. Washer is working as designed.
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS68EEPW2
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2021
Damper control failure.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 12/22/2021
Last tech suspected issue to be pressure switch causing drain pump to run dry. Confirmed issue. Replaced pressure switch to resolve the issue. Unit testing good now. No further issues at this point. Customers warranty has expired since diagnosis. Since diagnosis was done prior to warranty expiration this repair is under warranty.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 12/22/2021
Customer stated after last repair sensor cycles not working. Found sensor harness not plugged in. Plugged in harness to resolve the issue. Unit testing good now. No further issues at this point. Didnt charge customer as this was an assembly mistake.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE507ESS02
Near San Antonio, TX 78216
Zachary
Job Details: 12/22/2021
Checked for error codes and none present since last visit. Customer said they tested it and it worked well. Still replaced ACU for safe measure. Tested and oven reached target temp and had no error codes. Oven is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Drew
Job Details: 12/22/2021
Customer wanted to verify her parts from the previous tickets were still on order.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/22/2021
Last tech found triton board (dispenser ui). Replaced triton board to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Jim G.
Job Details: 12/22/2021
Console is not responsive.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Drew
Job Details: 12/22/2021
Replaced freezer door, bin, hinge, and bushing. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/22/2021
Customer stated microwave not heating and then gets error code f1e6 magnetron error. Confirmed error message. Also found unit needs new console as console wouldnt turn microwave on. After resetting power console allowed microwave to turn on then received magnetron error again.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2021
Installed suspension. Found basket warped. Will need new basket.