We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/30/2021
Last trip techline stated to install pressure regulator on the unit. Upon trying to install the regulator and water line found that customer has a 5/16 water line and connection on home side. Need to pick up a 5/16 to 1/4reducer. Pushed through for Monday due to this set back. ; schdld next appmnt for 1/3 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL7ATRRMS08
Near San Antonio, TX 78232
Douglas H.
Job Details: 12/30/2021
Customer stated unit stopped cooling. Found compressor to be inefficient and small leak in evaporator that caused compressor to become inefficient.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Drew
Job Details: 12/30/2021
Upon arrival found a faulty actuator. Replaced actuator. After testing the unit multiple times found a bad door latch. Used latch and actuator from truck stock to resolve the problems. No further issues at this point ; used 1 W11307244 (LATCH), and 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
Adam
Job Details: 12/30/2021
Customer states unit will not dispense ice. Inspection of unit shows ice container auger not rotating. Will need to replace ice container auger motor to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Premont, TX 78375
Adam
Job Details: 12/30/2021
Customer complaint oven not working. Inspection of unit shows no error codes. There is audible clicking when trying to ignite replace regulator and control board to resolve issues.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78410
John L.
Job Details: 12/30/2021
Inspected unit, find GFI outlet unit was plugged into tripped. Reset GFI and tested microwave. After 30 seconds GFI trip. Ran test on outlet, outlet shows about 30 V still traveling through line. Reset GFI and used outlet tester to trip outlet, first attempt showed GFI working properly has showed no voltage coming through. Second attempt showed issue, possible crossed wiring as outlet tester showing 30 V output. Ran unit want to different outlet altogether, unit ran and heated without any issues. Plug unit back into its own outlet and tested again, as unit was running crackling can be heard near or within outlet area. Customer will need to have wiring looked at has issues with wiring may be affecting microwave performance
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Corpus Christi, TX 78418
John L.
Job Details: 12/30/2021
F5E1 lid switch error, explained issue to customer. Gave customer total cost to have unit repaired. Customer will have to think over whether or not to go through with repairs. Customer will call back if the deciding to have unit repaired.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EVMS0
Near Corpus Christi, TX 78412
John L.
Job Details: 12/30/2021
Inspected unit, found issue to be with bad filter. Filter not allowing water to flow properly, filter will need to be replaced to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/29/2021
Installed new harness. No issues during testing. Job complete.
We serviced a
LG REFRIGERATOR
Model LSXC22486S/00
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/29/2021
Customer stated unit not cooling as it should. Confirmed that unit is cooling but not efficiently. Checked pressures, running pressure high around 85 psi and low side around -10 in a vacuum. This indicates a small leak in the system. Checked all visible connections for dye. None found. Leak is internal. Nothing can be done for this unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/29/2021
Issue was a damaged drain line. Replaced drain loop, still no operation. Found chewed motor assembly hoses chewed. Customer will have to get exterminator out before we go back with parts. Ordering needed parts.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/29/2021
Issue was a no wash dishwasher. Replaced motor, unit tested good.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS1
Near San Antonio, TX 78261
Zachary
Job Details: 12/29/2021
Checked icemaker, unit is not getting water for it to make ice. Confirming that valve on order is necessary for repair. Found valve OL. Rescheduling pumps as contingency.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near San Antonio, TX 78245
Jay
Job Details: 12/29/2021
Machine is staying in sensing for 3-5 minutes then forcing a drain then saying cycle complete. Found two codes F7E4, basket rengagement failure, and F6E3, communication failure between ACU-MCU. Cleared and removed impeller. Found and removed nickel. Reinstalled and ran a diagnostic test. Both codes came back as well as F0E3, overload, and F0E5, off balance load despite nothing being in basket. Electrical connections are fine as is water lines. Cleared codes and ran diagnostic again. Codes F0E3 and F6E3 came back again. Ordering control board.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS07
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/29/2021
Issue was oven too cold. Found F6E6 error code. Replaced control, unit still about 40 degrees too cold. Will need the UI. Need authorization for part, will call customer when it gets in. ; O-emld tckt , states that autho needed
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78245
Jay
Job Details: 12/29/2021
Called customer and no answer. Left a voicemail. Arrived at customers house and was informed it was already fixed.
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/29/2021
Customer stated unit not heating. Verified proper voltage to unit. Confirmed unit not heating. Found issue to be faulty heater assembly. Ordering heater assembly to resolve the issue.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78247
Chris S.
Job Details: 12/29/2021
Restated the dryer is heating up but taking forever to dry. Found it should be vent hose was pinched and not letting good air flow out fix that hose tester unit everything working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/29/2021
Customer stated console top peeling off. Confirmed that console peeling off and is causing a functional issue of the delay button not being able to be depressed properly. Ordering console to resolve the issue.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Schertz, TX 78154
Zachary
Job Details: 12/29/2021
Replaced left rear supply line and main harness. Tested, all igniters working except front left now. Ordering main harness again and some other parts as contingency. Screws since some are starting to strip. Returning as follows.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/29/2021
Customer stated unit not accepting selections on console and couldnt even start microwave portion. Found cause to be faulty console. Replaced console and reprogrammed console to resolve the issue. Upon further testing issue still persists checked errors. Found f6e9 communication errors. Ordering console, acu for oven and acu for microwave and expansion board.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Cibolo, TX 78108
Zachary
Job Details: 12/29/2021
Removed OTR MW from cabinet with assistant and replaced magnetron, transformer, diode, capacitor, motor capacitor, and magnetron thermostat. Tested MW now heating properly. Reassembled and used assistant to put back in cabinetry. Tested all functions. OTR MW is now working as designed. No other issues or errors found.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Daniel
Job Details: 12/29/2021
Customer reported range not powering at all. Upon arrival checked the breaker box and the oven breaker was off and felt loose. Popped breaker back on and tested unit in bake to 350. Tested multiple times and every time oven hits desired temperature of bake the breaker will pop. Other than that the range is doing its job. Burners are working fine and oven heats up properly. Recommended that a licensed electrician comes out and replaces faulty breaker.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Drew
Job Details: 12/29/2021
Found a bad suspension on the unit, used one from truck stock to resolve the issues. No further issues at this point ; used 1 W11130362 (SUSPENSION) from stock
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Universal City, TX 78148
Chris S.
Job Details: 12/29/2021
Customer said cooktop cracked and want it replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/29/2021
Customer stated unit not drying properly. Ran diagnostics testing to check unit, no errors found. Unit functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/29/2021
Last tech found faulty ice maker. Confirmed issue to be ice maker. Upon trying to replace ice maker found that new ice maker doesnt match the harness. Unit also needs new harness. Ordering harness to resolve the issue fully. Scheduled for soonest availability.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/29/2021
Tested unit. Not responding. Found bad UI. Replaced console. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78006
Scott
Job Details: 12/29/2021
Customer complaint was F9E1 error code coming up. Tested and found one additional error code f7e4. Changed out drain pump but it did not fix issue. Changed out control and as soon as I went to activate drain pump in diagnostics, it fried the control board and popped up an additional 2 error codes. Called tech line and spoke to Rick who advised to reorder control and water inlet assembly. Sr#7732602058. Customer very unhappy and stated that she will call Maytag to discuss situation. Customer very rude and disrespectful towards me after being told what techline had told me; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Saint Hedwig, TX 78152
Daniel
Job Details: 12/29/2021
Customer reported middle burner not working. Upon arrival let customer know that unit is out of warranty and that there would be a service charge today and Labor + parts charge if I were to install parts. Customer stated he had already paid service call and that we were supposed to come out and install the new parts. Looked at the ticket and found no indication of any tech from ACT being here to service the unit. Customer showed me our business card and it turned out to be Integrity Appliance Repair. Let the customer know we are a separate entity. Customer is not sure how we ended up out here but said that the other company is already in the works of repairing his unit. Gave customer one of our business cards in case he has any questions. Unit does not need service from ACT.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/29/2021
Customer stated unit not spinning properly and making noise. Found f7e5 shifter fault, tested unit confirmed noise to be failing slider. Looked underneath unit to find gearcase grease. Issues with gearcase and slider.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Jesus C.
Job Details: 12/29/2021
Installed new panel and UI. No further issues. Job complete.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Converse, TX 78109
Chris S.
Job Details: 12/29/2021
Customer stated that range isnt working properly. Found issue to be faulty control boards. Ordering control boards and consul panel control board is out of stock.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near San Antonio, TX 78245
Jay
Job Details: 12/29/2021
Replaced bake igniter still no heat. No heat on broil or bake. No fault codes found, ran a diagnostic test and no fault codes found again. Gas is turned on. Unit is getting power as well. Ordering gas valve and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78253
Jay
Job Details: 12/29/2021
Replaced jazz board and control. Programmed and was talking with customer and he mentioned that the freezer was not cold either. Offered to troubleshoot and he informed me its cool, Best Buy offered to replace the whole fridge already.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/29/2021
Installed new ice maker. No further issues during testing. Job Complete
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHC319ESS
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/29/2021
Customer stated unit stopped starting and then inner light stayed on. Found cause to be faulty interlock assemblies. Replaced interlocks with inter lock kit. Unit now functioning as designed. No further issues at this point.
We serviced a
KENMORE REFRIGERATOR
Model 795.74093.411
Near Boerne, TX 78015
Colton B.
Job Details: 12/29/2021
Issue was no ice or water dispensing. Replaced inlet valve, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kingsville, TX 78363
Adam
Job Details: 12/29/2021
Customer complaint of unit making strange noises during spin cycle. Inspection of unit shows error code for Stocks button and that is all. Mainly tested agitate and spin with no strange operation noises sounds like its in good working order. Calibrated unit ran verification cycle again no stranger abnormal noises during operation. Cannot duplicate customers concern/complaint. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Corpus Christi, TX 78415
Adam
Job Details: 12/29/2021
Customer complaint of loud squealing noise during spin cycle.. Customer also states does not happen all the time. Inspection of unit shows error code for Tachometer missing or no signal. Further inspection shows cam assembly is extremely dirty and belt is very worn squealing noises heard is most likely belts sliding over bully before catching. Replace belt cam and actuator to resolve issue.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Corpus Christi, TX 78413
Adam
Job Details: 12/29/2021
Customer complaint of unit taking a long time to dry. Inspection of unit shows large amounts of moisture building in unit as well as through exhaust out in through the roof. I didnt forecast me though the only way to resolve this issue is to correct the exhaust for the dryer meaning hose should be set most direct and straight route possible. Further inspection shows large amount of moisture building in control board on display itself. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kingsville, TX 78363
Adam
Job Details: 12/29/2021
Installed new drawer tested unit issue resolved
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Chris S.
Job Details: 12/28/2021
Found the crack was caused white defective cooktop had a crack in it and once I pick it up piece fell out but crack was underneath cooktop or customer couldnt get to. Replaced cooktop tested unit and everything working as designed
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near Boerne, TX 78006
Douglas H.
Job Details: 12/28/2021
Customer stated unit didnt make ice. Found cause to be auxiliary drain pump, not draining water from the bin and short cycling unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78229
Garry
Job Details: 12/28/2021
Customer stated washer machine would not stop filling in order to enter agitation. Entered service diagnostics mode and observed zero stored fault codes. Checked for resistance at hot and cold water valves & resistance measured within specs. Checked pressure sensing tube from control to outer tub - no kinks, no blockage, & was able to blow air through pressure sensing tube. Ran calibration cycle and entered normal wash cycle. Spoke with tech line and was advised there are no problems with this machine. Machine was observed agitating at the time of my departure. No further issues at this time.Andrew - SR#7732591883
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 12/28/2021
Our customer has been experiencing wash times going from a couple hours up to 4 hours. In service diagnostics cycle I retrieved error code F7 E1 Heating No Heat. All loads functioned as designed including the heating element. I showed our customer. According to the service manual: Running diagnostics clears the control and allows the heater to turn on again. Water heating problem must be corrected or the control will disable the heater again. See Heater circuit problem below. This reboot will hopefully resolve the problem. If not we will need to replace the control.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Chris S.
Job Details: 12/28/2021
Replace gear case tester unit everything working as designed no further issues.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Bulverde, TX 78163
Douglas H.
Job Details: 12/28/2021
Confirmed issue to be faulty auger motor. Replaced auger motor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Bulverde, TX 78163
Douglas H.
Job Details: 12/28/2021
Customer stated sometimes unit doesnt start because it doesnt detect the door being closed. Found to be the door wasnt being closed properly. Unit is functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Zachary
Job Details: 12/28/2021
Found error code once again F2E1- doesnt exist. Customer does not want to proceed with replacing dispenser since unable to determine why dishwasher is leaking. Tested several test cycles and could not replicate water, customer states it happens about an hour into cycle and is like a faucet coming out. Unit is unrepairable based on my findings.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Kirby, TX 78219
Daniel
Job Details: 12/28/2021
Customer reported ice maker had made one batch of ice since last visit and stopped working after that first batch. Upon arrival tried jumping icemaker but could not get it to jump. Tried wiggling the wire harness next to the cabinet liner and ice maker started up, dumped a batch of ice, and re filled as it should. Tried harvesting multiple times after that and ice maker harvested correctly every time. Called tech line and explained the situation. Tech line said it sounds like a wire harness issue inside the liner and the unit would be deemed unrepairable. Pretty much the ice maker could stop working at any time due to the faulty harness inside liner. AIG will need to get with customer to find a solution. Customer says they will contact AIG if they dont hear anything within the next week or so Bruce SR #7732554173
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS2
Near San Antonio, TX 78210
Daniel
Job Details: 12/28/2021
Customer reported rattling noise coming on at random times during preheat/bake on every use. Customer had recorded a video of sound and sounded like it was coming from cooling fan area. Replaced cooling fan. Tested unit in preheat/bake. Unit functioned as designed without any abnormal or excessive noise. Unit back in service
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS0
Near Schertz, TX 78154
Chris S.
Job Details: 12/28/2021
Customer stated that console board not turning on replaced control board. Still not working. Called tech line spoke with Bruce found neutral wire not hooked up on main breaker builder gonna get electrician to come and fix it. Builder going to get electrician to fix power cord.7732590858
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/28/2021
Unit freezer compartment iced over again which is causing cooling issue in rc compartment. Calling techline per notes and reoccurring issues. Spoke with Steve. He looked over the notes, asked about if defrost issue. Not a defrosting issue since location on ice buildup is indicating an air leak. He asked if drain leaking air. Had me check drain. Drain was clogged. He wants that replaced. Sr 7732326866Ordering duckbill drain and sealer gum per techline to resolve the issue. Scheduled for soonest availability.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR
Near Canyon Lake, TX 78133
Shawn W.
Job Details: 12/28/2021
Our customer has no ice production in the freezer ice maker. There were no errors in diagnostics. I contacted a Senior Technician at Samsung to locate the test switch on the Freezer Ice Maker, the service manual had a technical writer error. We located it and the tray would only turn counterclockwise 45 degrees. It should move 180 degrees then move back to the home position to initiate water fill. It did not initiate. The water dispense is working. I was directed by the Senior Technician to just replace the ice maker. I found that this ice maker is discontinued at Marcone. I found the part still showing available at a less reliable distributor but informed our customer that this usually is a data base not updated. Since this is only a 6-7 year old model we might be able to locate an official OEM part. I explained to our customer that we will not instal aftermarket parts or clone parts because they are not reliable and form potential liability problems. I explained that they could contact our office if they had any further questions on this topic. I have contacted our Parts Department to initiate parts research.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78260
Zachary
Job Details: 12/28/2021
Checked refrigerator, issue is breaker tripping and refrigerator not cooling. Tested amp draw and measured .6-.7 weak compressor. Ordering control to resolve breaker issue. Ordering compressor.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Kerrville, TX 78028
Colton B.
Job Details: 12/28/2021
Issue was a rattling noise coming from dryer. Found a coin in one of the tub fins. Removed coin, unit now running quietly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78260
Zachary
Job Details: 12/28/2021
Ser# was not correct. Issue is plastic flap on shut off arm has broken 3 separate times. Replaced ice maker and arm with flapper. Called tech line and spoke with Steve SR# 7732589177. Recommended replacing ice maker, arm shut off and for customer to gently close and open drawer.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near San Antonio, TX 78245
Jay
Job Details: 12/28/2021
Broke on install. Original igniter is a straight design while replacement is 90 degree bend designed. Have one in stock. Ordering and scheduling for tomorrow
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near San Antonio, TX 78238
Garry
Job Details: 12/28/2021
Customer complained of loud noise during dishwasher operation. Upon inspection, found motor and pump assembly to be the cause of this noise. Also noticed that housing on recirculating pump was cracked, allowing a small leak under machine. Replaced recirculating pump and motor & pump assembly to resolve these issues. Returned unit to operation and checked for leaks. Unit testing good and is clean & dry.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78247
Chris S.
Job Details: 12/28/2021
Customer stated the gaskets fell off and werent making good seal. Found it should be needing good gaskets waiting for parts to come in.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near San Antonio, TX 78254
Jay
Job Details: 12/28/2021
Replaced diffuser. No ice along walls of fridge but on items within the fridge. Fridge temperature is set to 37.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78254
Jay
Job Details: 12/28/2021
Adjusted washer legs. Vibration only happens during the spin on bulkier items. Machine is leveled and advised on normal operation. Keeping suspension on order. ; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 12/28/2021
Issue was F0E9 as well as other issues. Finding issue to be faulty controls. Also side of washer is bowed causing a lot of noise and instability in washer. Ordering cabinet for that issue. Will call customer when parts come in.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near San Antonio, TX 78231
Drew
Job Details: 12/28/2021
Upon arrival found a sagging gasket, replaced to resolve issue. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78228
Jay
Job Details: 12/28/2021
Replaced evap motor. Cleared ice. Unit testing good.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3430IL01
Near San Antonio, TX 78218
Garry
Job Details: 12/28/2021
Customer stated oven not maintaining temperature during operation of oven on bake and/or convect modes. After calibration, average temperature of oven (at setting of 350F) is within 30-degree threshold (367F). Oven is operating as designed. No heating issues. Customer also stated sliding racks unstable under load, not level, and retracting back into the oven too easily. Ordering 2 replacement racks to resolve issue.
We serviced a
JENNAIR COMPACTOR
Model TC607X
Near Spring Branch, TX 78070
Shawn W.
Job Details: 12/28/2021
Our customers unit stopped working. I found that the power cord was not fully seated by the installers and eventually was not making contact. I plugged it fully seated and tested unit. It is now fully functioning as designed. Customer Install and Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/28/2021
#9021 gate code. In new heater and nuts. No leaks. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model n/a
Near Boerne, TX 78006
Scott
Job Details: 12/28/2021
Spoke to customer upon arrival who said she had no issues with her washer and that it was just delivered this morning.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/28/2021
Last trip found insulation to be damaged from leak. Replaced both damaged parts to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Scott
Job Details: 12/28/2021
Changed out icemaker assembly and tested with no further issues.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near Kerrville, TX 78028
Colton B.
Job Details: 12/28/2021
Part ordered is still not right. Thinking it might be listed as a WIDE Converter on tech sheet (W1012022) which has been discontinued. Talked to customer who stated that they will try to find part and call us if they do.
We serviced a
FRGIDAIRE WASHER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 12/28/2021
Issue was a faulty drain pump, replaced drain pump, unit tested good.
We serviced a
WHIRLPOOL WALLOVEN
Model woc95ec0as04
Near Kerrville, TX 78028
Colton B.
Job Details: 12/28/2021
Issue was that the oven seal kept falling off. Replaced gasket, unit tested good.
We serviced a
KITCHEN AID RANGE
Model KGRS505XSS02
Near Center Point, TX 78010
Colton B.
Job Details: 12/28/2021
Issue was a no heat lower oven. Finding issue to be door not engaging door switch. Fixed that issue, unit now ignites.
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near San Antonio, TX 78231
Drew
Job Details: 12/28/2021
Found the control board was not receiving power but outlet working. Ordering thermal fuse.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 12/28/2021
Our customer started having water dispense problems starting about 2 months ago. They have changed out the water filter twice because of decreased water dispense. They then had no ice production starting g 5 to 6 weeks ago. The temperatures in the RC were at 34 F and the freezer at -7 F. I found that the water would dispense correctly when the bypass was put in and it dispensed 8 1/2 ounces with it 8 seconds. I spoke with Andrew, Senior Technician at Whirlpool to validate path and to discuss the Water well situation. He explained that most water wells come with a filter so our customers could just forgo the water filter and just use the bypass. However, if the well does not have a filter, to much sediment is likely passing through the filter reducing the life of the filter. SR# 7732588244. I called our customer back to check on them. They went to Home Depot to secure a new filter. I called them back and all is well for now. I went over the importance of finding the current condition and situation of the well filter. Customer Instruct.; O-emld tckt
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/28/2021
Customer stated unit not washing. Found issue to be faulty motor.Customer had warranty info regarding part coverage of the motor in the 2nd to 5th year of ownership. Customer wished to proceed with repair. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 12/28/2021
Replaced center and left side manifolds. Issue of popping burners still persists. Called techline Bruce who wants me to replace the burner caps and flame spreaders of affected burners. Also wants me to re-do the conversion. Will call customer when parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near San Antonio, TX 78228
Daniel
Job Details: 12/28/2021
Returned to replace gasket. Unit back in service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRC36FMS01
Near Schertz, TX 78154
Zachary
Job Details: 12/28/2021
Arrived, customer reported water leaking from refrigerator. Found slow drip leak coming from check valve 1/4 connector coming from wall to water filter housing. Removed connector and installed new connector. Appeared to resolve issue. When putting drip pan back in noticed small drip again but on right side of connector. Trimmed both lines back to have better seal. Leak resolved. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 12/28/2021
Arrived at crestview and spoke with TJ. RV has been taken by customer for the time being. Said would be best to just close out ticket and will call when RV is back in for service again under new ticket.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near San Antonio, TX 78224
Daniel
Job Details: 12/28/2021
Customer reported damaged name plate. Replaced name plate. Job complete
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS
Near Cibolo, TX 78108
Zachary
Job Details: 12/28/2021
Attempted to replace console and ACU but cord is wired directly into wall, in shelving to the right of where oven sits in cabinetry. Could not get unit even half way out to remove power cord from oven. Customer is going to get builder and electrician out to make oven serviceable then call us back to resolve issues.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED5630HC1P
Near Converse, TX 78109
Chris S.
Job Details: 12/28/2021
Replaced blower wheel tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Universal City, TX 78148
Chris S.
Job Details: 12/28/2021
Customer stated washer was making bad grinding noise. Found noise to be coming from Cam teeth was grinding down. Replaced cam and actuator. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/28/2021
Last trip techline stated engineering stated adapter kit should resolve the issue. Per techline replaced adapter kit to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/28/2021
Our customer had been experiencing temperatures reaching 50 degrees F in the RC and 20 degrees F in the FC. Ice cream melting. I arrived to find the temperature in the RC at 36 F and 11 F in the FC. The evaporator fan was constantly running in the FC. I reset the temperatures to the manufacturer recommended set. In diagnostics all loads functioned as designed. I checked the direct current voltage from P14-1 wrt P14-2 and received the required 12.7 VDC. The control is fine in relation to the FC evaporator fan. I removed the FC drawers and panels and found evidence of a restriction. I thawed out the area and the evaporator fan stopped hitting ice, I counseled with DH. We will need to clear a restriction. Part ordered rescheduling evaporator fan as a contingency.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Corpus Christi, TX 78410
Adam
Job Details: 12/28/2021
Customer complaint of unit dying mid cycle. Inspection of unit shows no power to control board and lid lock is engaged not allowing unit to open. Will need to replace latch strike control board and water valve to resolve issue.
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH31017HB04
Near Port Aransas, TX 78373
Michael
Job Details: 12/28/2021
I called the customer and advised I was still held up on a job and asked if he wanted to reschedule. He thought it was late and probably should be rescheduled. Please reschedule the customer for Wednesday if possible, he will be pulling out on Thursday. May have to schedule a time in San Antonio;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Port Aransas, TX 78373
Michael
Job Details: 12/28/2021
The appliance wont drain, the drain pump isnt activating. F6E4 float switch open, installed new drain pump and ran diagnostics, tested the drain pump, its activating, ran diagnostics, when the drain pump activated, it was pushing the water out. I called and spoke with Steve at whirlpool tech line SR7732594305, he had me remove all the hose connections and use a shop vac, all sounded clear. He had me look at the 90 where it ties into the sump, I couldnt see anything, I stuck a small screw driver in as far as I could go and it released some water with gunk in it. Put everything back together and turned the appliance on to fill with water then canceled to allow it to drain, the drain pump activated and drained the water out. He said there is a check valve that was stuck at the 90 which I was able to clear out. He said if the customer calls back with the same issue to order the drain hose with check valve assembly Ran diagnostics, it completed with no issues or error codes, the appliance is draining and working normal
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Ingleside, TX 78362
Michael
Job Details: 12/28/2021
Installed drain pump, ran diagnostics, the drain pump and appliance are working normal
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Corpus Christi, TX 78414
Adam
Job Details: 12/28/2021
Installed components for auger motor icemaker and ice container tested unit issue has been resolved.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Rockport, TX 78382
Michael
Job Details: 12/28/2021
Ive been at this location same appliance, there is no past history on this job, shows purchase date in notes 06/01/21. Turned the appliance on and heard it rubbing on something, turned the breaker off and removed the front panel and drum. Found the drum was rubbing on middle of the right side panel, I was able to pop it out, the back left wheel was dragging, installed dryer kit and put appliance back together. Turned the appliance on, the appliance is no longer making the noise and heating properly
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near Converse, TX 78109
Zachary
Job Details: 12/27/2021
Replaced control and tested. Light is now working as designed. Tested all other functions and MW is now working as designed. No other issues or error codes found.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78216
Chris S.
Job Details: 12/27/2021
Customer stated the icemaker was not getting water to it but the dispenser was working fine. Found should be faulty icemaker replaced icemaker tested unit everything working properly. .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78227
Garry
Job Details: 12/27/2021
Customer stated unit was making, but not dispensing, ice. Inspection of the unit found that the icemaker tray and motor had become dislodged in the housing, most likely during the harvest cycle. Tested unit and found that motor and switch were indeed bad. Replaced faulty icemaker with new icemaker assembly, returned unit to operation, & unit tested good. No further issues at this time.; used 1 W10873791 (Ice maker assembly) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Selma, TX 78154
Zachary
Job Details: 12/27/2021
Checked washer, issue is poor washes. No error codes. Checked underneath washer found faulty actuator popped off splutch. Replaced actuator. Calibrated and tested washer. No other issues or or error codes found. Washer is now working as designed.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near La Vernia, TX 78121
Daniel
Job Details: 12/27/2021
Customer reported broken console. After inspection found defective console. Buttons were warped out. Ordered new console. Will return with parts to repair.