We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/23/2021
Customer stated that dishwasher was leaking. Raised legs and tested dishwasher everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Colton B.
Job Details: 08/23/2021
Issue was no ice production. Found issue to be water turned off at the wall and ice maker turned off. Fixed both, unit tested good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2021
Customer complaint is that dishes are still soiled after wash. Tested unit. Good water fill. Temp 104. Temp should be at 120. Pump is good. Heater is good. Customer using pods and rinse aid. White residue on dishes. Kathy with tech line suggest Ordering water hardness test strips. If hardness is over 10 no repairs can be made to solve issue. Sr 7731565172; ordrng 1 4171690 (Test)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue is that ice gets caught behind dispenser door. Found ice falling from ice container to chute, then falling out when customer dispenses ice. Ordering new ice container and ice door to resolve issue. Will call customer when parts come in. ; ordrng 1 WPW10558423 (Ice container) and 1 W11423782 (Ice door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue was a thumping and banging noise. Found no error codes and suspension checked good. Found that unit was slightly off balance. Leveled unit. Calibrated unit in diagnostics, unit is testing good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78230
Zachary
Job Details: 08/23/2021
Checked washer, found error code F5E3, door unlock failure. Customer stated that it was working fine but loud, WP sent another company out since we have been here. After that company it is back to not draining during regular cycle. Customer had to do drain and spin cycle. Called tech line and spoke with Bruce, under same SR# 7731201052. Relayed more of this history on this unit and told them a different company has been out here since the last time I was. We came to the conclusion that it is most likely the lid lock that is causing the issue but to have harness as contingency. Ordering lid lock and pressure switch to resolve issue.; ordrng 1 W11316250 (Lid lock) and 1 W11316246 (Pressure switch)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 08/23/2021
Customer wants to wait for dryer parts. ; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
Issue was unit not heating and light would not go off. Finding issue to be the door latch assembly is not engaging. Adjusted the latch assembly, unit tested good.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
Issue was unit not heating and light would not go off. Finding issue to be the door latch assembly is not engaging. Adjusted the latch assembly, unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Helotes, TX 78023
Colton B.
Job Details: 08/23/2021
New cover came in bent. Reordering and returning. Will call customer when part comes in. ; ordrng 1 W10845689 (Outer case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 08/23/2021
Issue was unit still not cooling well. Finding that RC fan not coming on. Checked all connections, those seem solid. Ordering a new fan to help issue. Also reordering the wire harness that I replaced last time in case it is bad. Will call customer when parts come in. ; ordrng 1 W10633627 (Fan) and 1 WPW10389152 (Fan support) and 1 W10837236 (Wire harness)
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 08/23/2021
Checked washer found error code F8E1, found hose still kinked in the back causing issue. Moved washer and dryer over about a foot to resolve this issue. Valve checked good and wasnt bad. Other issue was detergent dispenser leaving a lot of water in dispenser. Replaced dispenser assembly per Technical Service Pointer #: W11504923 Rev A Action Required: Mandatory Release Date: May, 2021. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/23/2021
Tested unit. F3e0 error code. Temperature sensor is good. Replaced control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lakehills, TX 78063
Sebastian
Job Details: 08/23/2021
Broil element 16 ohms, Customers concern is that food takes on evenly replace the Blake element Along with the sensor tested unit found that unit was cycling a little bit fast from the control changed our control as well pull circuit has been changed out monitored unit found that it was making temperature it does have a differential of about 45? explain how the temperature differentials work with customer customer to snap pictures of product is cooking on one side but not the other again
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/23/2021
Complaint is unit shuts off after running for a few minutes. Tested unit. No stored error codes. Ran unit in timed dry. Ran for 15 minutes with no issues. Called tech line. Sr 7731562124. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Sebastian
Job Details: 08/23/2021
7731561184 Customer has videos of basket banging the sides and test phone with empty unit it spins perfectly balanced when speeding up or slowing down and makes a little bit of a knocking noise coming from the back otherwise pretty normal sounds Call tech line on issue tech line suggest loading in a load of clothes and running a rinse and spin to test did As tech line requested found that unit is operating as it should not walk or knock obsessively. Warm customer that if they are not pleased with the style of unit they have purchased that they might wanna let whirlpool know
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/23/2021
Complaint is oven light will not shut off. Checked unit. Found Roaches on control. Issue caused by roaches. Advised customer of issue. Customer doesnt want to continue repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
Our customer had frost build up on the right top of the freezer door. I removed the bins and defrosted heat treated the seal. Found small food particles causing blockage on bottom floor of refrigerator on right side by deli drawer. This unit was not properly leveled. I fix this. The seal is now closing not allowing air to get into the freezer to collect frost. I showed our customer what to look for if they should ever have frost build up again. This unit is fully operational now
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/23/2021
Last trip found faulty ice door and ice door motor. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model C0530MA-1E
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit stopped working after a couple of days after previous trip. Contacted Scotsman tech support due to continuing issues. Spoke with Ryan, Explained the situation. He stated that even though the clean cycle was done, unit didnt get completely cleaned, and that was causing the issues. Advised what to clean. Cleaned parts per Scotsman tech support to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Unit not functioning. Found what appeared to be motor not receiving voltage. Verified control sending voltage to motor. Motor not functioning. Replaced sump assembly to resolve the issue. Unit testing good now. Ran diagnostics testing to ensure of proper functionality. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit not draining. Found unit functioning properly, but garbage disposal punch out never removed. Removed punch out to resolve the issue. Drained unit to ensure proper working order. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2021
Customer stated unit would show f6e2 ui communication error. Checked errors, that error wasnt present but unit was unplugged upon arrival. Ran through test mode to check unit. Unit is functioning as designed right now. If error were to persist, unit would need new control panel.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78015
Douglas H.
Job Details: 08/23/2021
Customer stated unit intermittently not spinning properly. Checked errors and found f7e6 motor fault. Ran auto testing to find issue to be caused by the actuator not engaging properly, actuator had slipped out of place. Replaced actuator from truck stock to resolve the issue calibrated unit and ran auto testing again to verify proper functionality. Unit testing good now. No further issues at this point. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 08/23/2021
Checked cooktop, found RR burner not working at all as customer described. WP didnt dispatch us with Mod&Ser#s so ordering infinite switch and element to resolve issue.; ordrng 1 W11171119 (BR element) and 1 W10911303 (RR infinite)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Refugio, TX 78377
Jim
Job Details: 08/23/2021
Customer states that washer is out of balance and shuts down. Run diagnostics, no faults found. Shake suspension, suspension is slightly weak. Kit ordered is not correct, order correct kit (W11130356). Please reschedule when parts arrive. Also educate customer on how to handle washer imbalance.; rqstng P&A on 1 W11130356 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0H
Near Corpus Christi, TX 78404
John L.
Job Details: 08/23/2021
Inspected unit, found unit to have an F1E0 internal board failure error. Control board on this unit will need to be replaced to resolve this issue.; ordrng 1 W11204525 (cntrl-elec)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 08/23/2021
Installed component, tested after installation. The grinding noise has gone away, but theres still a thump coming from within the unit. Thump coming from rear which means there could be an issue with Bulkhead. Also motor clips feel a little flimsy.; ordrng 1 W10714475 (bulkhead) and 1 W10121316 (motor clamp) and 1 3404162 (motor clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/23/2021
This unit was completed on Friday, according to customer all issues have been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Refugio, TX 78377
Jim
Job Details: 08/23/2021
Customer states that icemaker is not making ice. Cycle icemaker, water runs down chute but not in sufficient quantity to fill ice tray. Remove icemaker, has severe residue in bottom of ice tray. Replace icemaker and test. Icemaker cycled as soon as plugged in, water was sufficient to make ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Jim
Job Details: 08/23/2021
Customer states that icemaker in freezer not working. Install new icemaker. While installing bottom plate, broke screw into new icemaker. Screw is not affecting performance. Test by cycling icemaker. Working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/23/2021
Unable to complete repair as pulley was not received. Or have been ordered. Ordering pooling to resolve issues on this unit; ordrng 1 8066184 (pulley,60 hz)
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port O'Connor, TX 77982
Jim
Job Details: 08/23/2021
Customer states that icemaker quits working, and would start up with movement. MR troubleshot and ordered a pump. Remove back, remove and replace pump. Test icemaker. Icemaker working as designed.; ordrng 1 F2WC9I1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Port Lavaca, TX 77979
Jim
Job Details: 08/23/2021
Customer states that washer is snagging clothes under agitator. Open lid and find pair of pants snagged. Remove agitator and check for burrs or other problems. Agitator has damage along rim that could snag clothes. Replace agitator and test. Check for codes: F0E3 (overload) only fault. Clear fault and calibrate washer. Washer working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Port Aransas, TX 78373
John L.
Job Details: 08/23/2021
Customer states that control on unit will not function at all times, customer has to unplug unit and replug to regain function. Ran diagnostics, no codes pulled. Issue most likely control or UI will order both to resolve.; ordrng 1 W11164010 (Fascia) and 1 W11396819 (Control)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/21/2021
I replaced the electrode S directed by Senior Techs at Whirlpool. I have now changed probably everything. When we sparked it up it did it right away. It does not do it all the time but intermittently in which the spark module just continues sparking the electrodes with burners already ignited. I explained to our customer that I would have to contact Whirlpool again on Monday and would call him with their plan. I sent NR to add this job to my Monday calls for follow up.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 08/21/2021
When I got to house to do repair noticed that evaporator fan was working. Customer stated that he works intermittently found issue to be control board. Ordering control board. Part is psp item. ; ordrng 1 W11399844 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/21/2021
I replaced the belt and rested unit a few times while once again removing the wash plate and looking for obstructions. The gear case was not sent today. Im reordering it as a contingency; ordrng 1 W11035747 (Gear case)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/21/2021
I replaced the UI but found that the control board is missing. I contacted Parts Department to locate and arrange a third visit. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Sebastian
Job Details: 08/21/2021
Actuator received was defective replaced with truck stock unit good to go; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78251
Sebastian
Job Details: 08/21/2021
Replaced pump tested unit
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Sebastian
Job Details: 08/21/2021
Replaced both parts as per tech line unit still not heating up must contact tech line again before ordering more parts did not charge for the inverter must contact office; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cibolo, TX 78108
Chris S.
Job Details: 08/21/2021
Went to replace drain pump and found issue to be nail stuck in drain pump. Took nail out tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Colton B.
Job Details: 08/21/2021
Issue was a faulty wash motor. Replaced sump assembly, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Sebastian
Job Details: 08/21/2021
Replaced basket and suspension everything else on the unit looks clean gear case is good determined that the wobble was due to the basket as new basket did not feel the same calibrated unit customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/21/2021
I removed the console, and top panel to gain access to the control and lid latch. I removed the old one and replaced it with a good one. I reassembled and ran DLMS calibration. I the. Ran automatic test mode and all loads functioned as designed. Unit is fully operational now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/21/2021
I found that the lower wiring harness had become arched inside the drain pump connector. I was able to temporarily spice it back into the connector and get the unit to drain. I reset the control and was able to get the unit to successfully pass every load test This unit will need a new lower wiring harness and drain pump due to the arching. Parts ordered. It should work in the mean time for our customer.; ordrng 1 W11545744 (Lower harness) and 1 W11259498 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near San Antonio, TX 78212
Jim G.
Job Details: 08/21/2021
Replaced CCU. Issue resolved
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/21/2021
Called customer to relay grease situation. Not sure if the grease I found at Lowes is food safe. Found food safe grease but did not order because I thought the appointment was on the 24th. Rescheduling. ; schdld next appmnt for 8/24 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Colton B.
Job Details: 08/21/2021
Issue was unit stopping mid cycle. Replaced vent assembly, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/21/2021
Issue was that washer was not agitating. Replaced actuator, unit tested good.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Colton B.
Job Details: 08/21/2021
Went to replace parts, found ribbon cable on new display damaged. Reordering and returning. ; ordrng 1 WPW10143962 (Display)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSSO
Near San Antonio, TX 78212
Sebastian
Job Details: 08/21/2021
Replace the valve And the gasket found that water was still not making it narrow down clog to the last waterline attempting to change waterline if not successful customer will need door; ordrng 1 W11366500 (Tube)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 08/21/2021
Replaced faulty sump assembly.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78232
Jim G.
Job Details: 08/21/2021
Replaced faulty gearcase and cam and belt. Issue resolved.
We serviced a
JENN-AIR RANGE
Model SVE87600W
Near San Antonio, TX 78209
Chris S.
Job Details: 08/21/2021
Replaced bake element and temperature sensor. Tested unit everything working properly.
We serviced a
SAMSUNG RANGE
Model NE59M4320SW/AA
Near Converse, TX 78109
Chris S.
Job Details: 08/21/2021
Replaced control board and bake element. Tested unit everything working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78209
Jim G.
Job Details: 08/20/2021
Issue was reolved with repositioning of machine.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Zachary
Job Details: 08/20/2021
Replaced faulty actuator, calibrated and tested washer, no other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 08/20/2021
Customer stated that left front wall faucet dispenser was broken. Ordering part part is a PSP item; ordrng 1 W11175629 (Left faucet)
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78225
Jesus C.
Job Details: 08/20/2021
Tested unit. No noise during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 08/20/2021
Replaced gearcase tested unit everything working properly properly. Yes to survey.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/20/2021
Our customer was not sure about signing the damage disclaimer. I explained the options if she did not feel comfortable signing. She decided to sign. I removed the unit from the cabinet and uninstalled the console and panel. I replaced the temperature sensor by disassembling the broil element. I replaced the control and the console as well. I entered diagnostics and received no error codes. I preheated the bake element to 350 degrees F. It reached temperature. I ran the broil element and it is functioning as designed. This unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78220
Chris S.
Job Details: 08/20/2021
Customer stated that washer was leaking detergent real bad. Found that it was not leaking detergent it was oil from gearcase case and it was a lot. Ordering gearcase part is out of stock.; ordrng 1 W11423758 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 08/20/2021
Replaced gearcase stator, clutch and wash plate. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78233
Zachary
Job Details: 08/20/2021
Checked range, issue is during preheat for oven it trips around 270 degrees and slow preheat. Also, customer stated there was a spark when it tripped on top left in between console and cooktop. Could find zero evidence of a short or issue with the harness. Flipped breaker and tested range. Oven got to 325 and stopped climbing when set to 350. Did not trip though. Replaced control and tested oven started climbing from 170 from earlier testing. Range is working as designed. Recommended replacing fuse on breaker if problem persists.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Pleasanton, TX 78064
Chris S.
Job Details: 08/20/2021
Customer stated that ice wont come out of dispenser. Found issue to be faulty ice bin auger was working properly. ; ordrng 1 W11185686 (ice-contnr)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES1
Near San Antonio, TX 78245
Sebastian
Job Details: 08/20/2021
Not on door did not get any answer from customer. Call phone number listed found out from maintenance at all three units have been taken care of
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/20/2021
Installed new slides. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near La Vernia, TX 78121
Chris S.
Job Details: 08/20/2021
Customer stated that icemaker wasnt working. Put in diagnostic mode and got a E2 error code. Replaced icemaker and tested unit everythings working properly. Icemaker is covered.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Sebastian
Job Details: 08/20/2021
Maintenance is already taken care of all three of the units
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/20/2021
The hardware kit I ordered does not have the screws missing from the plate bottom. I texted Darby for guidance and called Whirlpool Tech Line and spoke with Austin. He also saw that these screws were not available on the parts list and that the hardware kit does not come with the small screws for the plate bottom. He informed me that we should be able to get the parts but that a parts research would have to be done by Whirlpool and he transferred me to Whirlpool Trade Partners SR#7731554768. I spoke with Sidney at Whirlpool Trade Partners. She is initiating the parts research and they will call our parts department within 48 hours. SR#7730947829 I called our customer back but there was no answer so I left a detailed message.; ordrng 15 WP308685 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/20/2021
Our customer was having a squeaking sound from the best of her recollection. I was able to replicate it in component activation on medium spin. This unit will need a new belt. Part ordered. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/20/2021
I uninstalled the oven from the cabinet. I removed the console and replaced with a new console. I went into diagnostics and received no error codes. . I checked that the console was reading the correct model number in system information. It is. I ran the bake element up to 350 degrees F. It reached temperature. Tested broil element. The unit is now functioning as designed. I reinstalled the unit back into the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Natalia, TX 78059
Jesus C.
Job Details: 08/20/2021
Tested unit. Unit not defrosting. Will need to replace evap thermistor and control. ; ordrng 1 W11196400 (Control) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/20/2021
I found that there was a loose connector to the faucet. The bezel will need to be replaced though. The faucet is working for now but will need the bezel to be fully functional. Part ordered. OOS.; ordrng 1 W11550898 (Bezel)
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/20/2021
Tested unit. Compressor not running. Tried new inverter. Still not running. Will need new compressor and control. ; ordrng 1 W11301889 (Compressor) and 1 W11449482 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/20/2021
Unit not cooling properly again, noticed Wslight frost formation on Evap cover. Freezer temp at 13 degrees and RC at 41 degrees. Checked pressures, Running pressures low side -10 psi high at 105 psi, pressures equalized after almost 10 minutes of the unit being off at 20 psi. Calling techline per notes and continued issue. Spoke with Andrew, explained everything done and he stated. Based on readings and everything done, he stated issue is likely an internal leak. Read disclaimer, deemed unit unrepairable. SR 7730463102No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HB3
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/20/2021
Unit door has a crack in it. Door is needed. Ordering door to resolve the issue. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/20/2021
Unit lights not functioning properly. Found for freezer side another bad module, for refrigerator compartment found the issue to be a faulty led driver board. Ordering led driver. Part needs auth from whirlpool. Advised customer of potential cost if part isnt covered ; rqstng P&A on 1 W10830288 (cntrl-elec)
We serviced a
JENNAIR WALLOVEN
Model JJW3430DP02
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/20/2021
Unit showing f2e1. Unit would need new console to resolve the issue. Attempted to reset board by removing power. That didnt resolve the issue. ; ordrng 1 W11087468 (console)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120EBS0
Near San Antonio, TX 78212
Douglas H.
Job Details: 08/20/2021
Original door had a scratch on it. Confirmed new door not damaged with customer. Replaced door to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Chris S.
Job Details: 08/20/2021
Replaced actuator tested unit everything working properly and checked to see if it still had the motor error code. Actuator fixed the motor error code.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/20/2021
Play some magnetron capacitor and diode unit began as it should tested unit out of cabinet and in cabinet after install working as it should
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78245
Sebastian
Job Details: 08/20/2021
Unit drawer was installed incorrectly and the whole unit was cocked to the side at the frame causing difficulties with the drawer customer instruct made adjustments tightened up screws at drawer. Customer instruct
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/20/2021
Installed new control. Left front and rear burners not working. Will need new switches. ; ordrng 1 WP3149404 (Switch)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS04
Near Boerne, TX 78006
Douglas H.
Job Details: 08/20/2021
Last trip found faulty console and faulty door latch. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per closing documents.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/20/2021
Customer has squeaking noise. In diagnostics I received error code F0E0 There is no such code in service manual. I ran component activation for all speeds of agitate and spin. On low spin initial I heard a squeak, the. It went away. Sam on high spin. It did not do this on medium until it shifted into higher gears. They have had a bad lot of belts that were failing tension tests with the engineers. Whirlpool has been pulling from distributors. I changed out the belt from truck stock W11239857 and ran all three spins in component activation. The squeaky noise has now ceased. Unit is now fully operational.; used 1 W11239857 (Belt) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78244
Chris S.
Job Details: 08/20/2021
Replaced drum tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Boerne, TX 78006
Douglas H.
Job Details: 08/20/2021
Unit making noise during spin cycle. Checked errors found f7e9 locked rotor. Ran auto testing to check unit and to see if could replicate the noise issue. Ran manual testing to find unit squeaking in high spin as letting unit run longer the noise got louder. Went underneath unit to find noise coming from gearcase, found issue to gearcase to be caused by clutch and slider.
We serviced a
MAYTAG RANGE
Model MER7775WS1
Near San Antonio, TX 78239
Zachary
Job Details: 08/20/2021
Checked range, issue is door hinges do not support door to go down slowly anymore. I made sure it was secure and functional. Door will fly open if not supported.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/20/2021
Replace parts the prior tech had ordered found door to be closing in working as it should customer to test out with full load of wet clothes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78228
Sebastian
Job Details: 08/20/2021
Replaced both hinges the rail gasket on the right hand side refrigerator door and door did not seem to want to sit flush ordering door to resolve this issue also replaced water valve to address water not being delivered to door issue power being delivered a water valve on a new valve but not making it to door door change should resolve this issue as well ordering UI just in case; ordrng 1 W11307224 (Door) and 1 W11542754 (Panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/20/2021
Put in new control but the buttons would not respond. Could not program new control. Buttons work when old control is in. Reordering control, will call customer when new part comes in. ; ordrng 1 WPW10116216 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78218
Zachary
Job Details: 08/20/2021
Serial was off by the last digit. Was a 5 instead of 6. Added accurate entitlements screen shot. Is dispatch# alright to work with still? Complaint is several cycles to actually dry clothes. Tested dryer, first thing I did was flip breaker. Dryer had heat. No air restrictions. All sensors tested good. Could not find any issues. The only thing I can think is a switch causing an issue. Ordering all 2 switches and timer to resolve issue. Customer is going to call if dryer is working so it can be completed.; ordrng 1 WPW10185992 (Timer) and 1 WP8578352 (Wrinkle release switch) and 1 WP3405156 (Temp. Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/20/2021
Our customer is having a problem with ice molting up in the bottom of the ice bin causing the dispense to jam up. This is causing leaking from the ice chute as well as through the ice dispense door. I found the RC set at 33 F and the FC set at 0 F. I set the RC back to manufacturer recommended temperature. There are no air gaps in the chute, there were no errors on test 56 for the ice maker, the ice maker is harvesting on test 57, the ice level sensors are working fine on test 15, there are no air flow obstructions. Running through the trouble shooting procedures I found that our customer was using a clone water filter which is likely causing water flow problems and likely over filling the ice cube tray. When testing the fill tube heater on Test 19 with 01 for on from P2-3 wrt P2-4 I received 65 VDCit should only be 12 VDC. I called Whirlpool Tech Line and spoke with Austin. We tested the heater at the correct board which is the led board. It was putting out 0VDC to the heater, it should be 12 VDC. He also recommended leveling the unit SR#7731549666.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2427DS01
Near San Antonio, TX 78230
Zachary
Job Details: 08/20/2021
Circulated power with no change F2E1 still present. Opened console and verified all connections checked good. Confirmed console is necessary to resolve issue per tech sheet. Left customer with magnet since part is OOS. PL1 authorization covers all costs. Will need to be scheduled when part is available.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 08/20/2021
Replaced door seal due to tear causing functional heat release issues. Originally thought it was not a functional issue but it was. No other issues or error codes found. Dryer is now working as designed. Let customer know to wait 4 hours for silicone to cure.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near San Antonio, TX 78256
Colton B.
Job Details: 08/20/2021
Issue was a noisy dryer. Issue is a bad motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Colton B.
Job Details: 08/20/2021
Issue was no water dispensing. Replaced 3 way valve, still no dispensing. Ordering new filter housing and reservoir to resolve issue. Will call customer when part comes in.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing) and 1 W11512399 (Inlet valve)