We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDBO6
Near San Antonio, TX 78221
Daniel
Job Details: 12/21/2021
Customer reported ice maker not working properly. Water spilling in freezer cabinet every time it ice maker would try to fill. Figured fill tube was not adjusted properly in ice maker while it was filling causing splashing on the walls. Adjusted tube. Ice maker filled properly without water going everywhere. Unit functioning as designed. If problems re occur pls return with ice maker. Sr #7732537487Chris
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 12/21/2021
Replaced grid cutter and reservoir drain pump to resolve issues. All parts are functioning as intended. Customer will run a cleaning cycle and all will be good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/21/2021
Replaced emitter / receiver board. Icemaker now cycles but does not fill. Went to check valve. Tube from filter to valve broke off inside the valve. Turned water to refrigerator off to stop the leak. However I will need to order a new valve and tube for unit.Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Universal City, TX 78148
Chris S.
Job Details: 12/21/2021
Replaced hub , screws and rotor and stator. Test unit everything is working properly but during testing noticed that washer was turning on and off by itself check plug was not getting correct voltage told customer to get wallplug looked at.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78247
Zachary
Job Details: 12/21/2021
Checked dryer, receiving 240v at outlet. Removed terminal cover and found L2 shorted out with the ground wire. Ordering terminal repair kit and terminal block to resolve issue. Rescheduling all other parts if their is additional issues otherwise. Force scheduled as follows.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/21/2021
Replaced control. Issue was resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Bulverde, TX 78163
Jim G.
Job Details: 12/21/2021
I verified that the dispenser was faulty. Replaced both parts as a precaution.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/21/2021
Customer stated unit goes off balance and then shuts off leaving clothing wet. Found cause to be left front leveling leg not even touching the ground. Leveled unit and secured with lock nut to resolve the issue, unit functioning properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 12/21/2021
Replaced both control and harness. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/21/2021
Tested unit. Ice maker not harvesting. Will need new ice maker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78254
Drew
Job Details: 12/21/2021
Upon arrival customer stated unit was leaking water. Found a piece of ice clogging the inlet. Replaced ice maker and had it call for water immediately. If problems persist order valve and ice maker
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78260
Jim G.
Job Details: 12/21/2021
I verified a short at the receptacle where the machine is hardwired. Also the box is mislabeled. Informed customer that the issue is electrical within the home. Used wire tie to secure harness.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Jim G.
Job Details: 12/21/2021
Ive replaced the harnesses. Issue is resolved. .
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78228
Garry
Job Details: 12/21/2021
Found washer to be full of water so much so that the basket had sunken into the outer tub. Viewed stored fault codes and discovered overfill condition (F8E3) and shifter error (F7E5). Replaced faulty shifter with new part. Successfully completed automatic test mode & ran calibration cycle to clear stored fault codes. Machine operating as designed. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Helotes, TX 78023
Drew
Job Details: 12/21/2021
Spoke with Andrew from tech line received sr#7732150380. After running through all the tests we verified the temperatures in freezer and fridge are within acceptable range per whirlpool tech line. Fixed the bottom drawer as it was hitting the bracket. No further issues at this point
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBS207BSS01
Near San Antonio, TX 78260
Colton B.
Job Details: 12/21/2021
Replaced control, unit tested good.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Rockport, TX 78382
John L.
Job Details: 12/21/2021
Inspected unit, unable to get unit into diagnostics mode as drain pump constantly runs and unit displays sensing. Disconnected drain pump, unit still will not go into diagnostics mode. Will need to replace control and possibly drain pump to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 12/21/2021
Inspected unit, unit displaying same code shifter fault. Ran tests on unit, do you wanna go to the test without any issues. Unit may have possible issue with control board, will order control board to resolve this issue as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Corpus Christi, TX 78415
Adam
Job Details: 12/21/2021
Installed door used washers to level. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Corpus Christi, TX 78408
John L.
Job Details: 12/21/2021
Installed components, unable to verify function due to power loss at home. If customer continues to have issues after power is restored, to call back and schedule a return visit.
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB4
Near Corpus Christi, TX 78415
Adam
Job Details: 12/21/2021
Customer complaint of front right burner no longer heating. Inspection of unit shows no error codes but further inspection of burner coil shows several spots that have failed. Replace burner to resolve issue
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 12/21/2021
Inspected unit, found leak coming from housing. Will need to replace housing to resolve issues with this unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Robstown, TX 78380
Adam
Job Details: 12/21/2021
Inspection of unit shows error code for motor fault as well as long Phil no Phil. Manually testing unit shows cold water valve seized shut.Service pointer in relation to this unit for this issue in regards to actuator needing to be replaced. Replaced actuator and water valve calibrated unit ran verification cycle issue resolved; used 1 W10869800 (Valve) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Corpus Christi, TX 78418
John L.
Job Details: 12/21/2021
Installed components, restore power to unit. Unit still did not power on, check for voltage, no voltage coming through. Customer reset and powered on breaker multiple times still no power coming through. Home electrical seems to be cars for you did not powering back on, customer will need electrician to look at wiring.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near San Antonio, TX 78245
Jay
Job Details: 12/21/2021
Placed stopper. Unit works.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 12/21/2021
Installed cooktop is damaged on the side preventing in from properly sealing. Ordering new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Sebastian
Job Details: 12/21/2021
Was able to confirm bowing in the mullion on on the right hand side showing 1/8 of an inch gap on the left-hand side showing 1/4 inch gap frost buildup is more so on the left-hand side of the freezer but after changing gaskets and repeatedly trying to chase this issue determine with tech line at the unit is unrepairable unit technically falls out of warranty at this day but since this has been a problem and was called in before warranty customer service should still be able to help the customer replace the unit pictures attached
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/21/2021
Tested unit. Found fan not working. Will need new fan. Spoke with Burt.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78261
Zachary
Job Details: 12/21/2021
Replaced control per last techs diagnosis. Unit powered on and started cooling. Advised 48 hours for freezer to be cooling properly.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/21/2021
Last trip found faulty center burner valve, center burner head, left rear burner valve and burner caps. Installed all part to resolve the issues. Unit is operating as designed now. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/21/2021
Last trip found faulty upper left rc light module. Replaced module to resolve the issue. Unit testing good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78237
Douglas H.
Job Details: 12/21/2021
Last trip found faulty vent assembly causing leak. Replaced vent assembly to resolve the issue. Unit performing as designed now with no leaks. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78245
Jay
Job Details: 12/21/2021
Replaced evap motors. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/21/2021
Customer stated unit stopped cooling immediately after repair. Running pressure high side at 0, low side in a vacuum at minus 10. Checked for leaks with uv light. None found. Ran test 4 while checking pressures, pressures didnt change at all while running test. Contacting techline to report findings. Spoke with Rick. Explained the situation and findings. He asked me a bunch of questions regarding the issue. Explained everything. Stated unit is unrepairable as there is likely a leak in the cabinet. Advised to have customer to contact customer service. Sr 7732542248UNIT HAS BEEN DEEMED NON REPAIRABLE!
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA
Near San Antonio, TX 78244
Daniel
Job Details: 12/21/2021
Customer reported broken stove top. Upon arrival also found faulty led display. Ordered Led display and frame cooktop. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near San Antonio, TX 78218
Daniel
Job Details: 12/21/2021
Customer reported dryer not giving out heat. After inspection found heating element not giving continuity. Removed heating element and sure enough the coils were broken. Replaced heating element and tested unit. Unit is now giving out heat and functioning as designed. Unit back in service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Daniel
Job Details: 12/21/2021
Customer reported refrigerator powering off at random times and having to unplug and plug in unit to restart. Figured it was control issue. Replaced control. All cabinets cooling as needed. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78224
Daniel
Job Details: 12/21/2021
Customer reported grinding noise and that unit would not switch gears. After inspection found faulty cam with plastic cam shavings under the unit. Checked for error codes found none. Replaced cam and tested unit in diagnostic cycle. Unit functioned as designed with no irregular or excessive noise. Unit back in service. Customer has 1 year extended builders warranty
We serviced a
KITCHENAID RANGE
Model KGCU483VSS02
Near San Antonio, TX 78261
Zachary
Job Details: 12/21/2021
Checked range, issue is griddle not heating up properly. Tested and it indeed was not heating up properly. Went to test outlet and verify it was wired properly and found unit halfway unplugged. Tested outlet and checked good. Plugged unit back on and tested griddle. Now working as designed. Put on 300 F and before boiling water. Checked all other functions and burners, no other issues or error codes found. Range is working as designed. Unit is within specifications across the board.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78259
Zachary
Job Details: 12/21/2021
Checked dishwasher, had element with gold(defective) bushings. Replaced element and tested dishwasher. No issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS
Near San Antonio, TX 78233
Chris S.
Job Details: 12/21/2021
Replace thermostat and blower tested unit everything working properly no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/21/2021
Tested unit. Found harness to ice maker not secured properly. Fixed harness issue. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78209
Chris S.
Job Details: 12/21/2021
Replace stater and rotor tested do you need everything working properly and has design got no error codes.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78238
Garry
Job Details: 12/21/2021
Previous tech found shorted harness. Replaced harness and returned unit to operation. Unit tested well & is functioning as designed. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Colton B.
Job Details: 12/21/2021
Issue was a no drain dishwasher. Replaced sump and drain pump, issue still persisted. Found ultimate issue to be the drain line installed on the garbage disposal had a check valve, which didnt allow unit to drain. Cut drain line and got a connector from Home Depot. Unit now drains well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 12/21/2021
Installed upper rack hub nut and replaced defective float switch. Tested dishwasher and it is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 12/21/2021
Issue was frost in the freezer. Found icing on RH rail keeping door from closing unless pushed in. Defrosted rail and lubricanted with food safe grease. Unit now opens and closes with ease. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kerrville, TX 78028
Colton B.
Job Details: 12/21/2021
Issue was unlevel doors and no ice production. Found ice maker turned off, everything seemed to be fine in diagnostics. Customer will report if ice is not produced. Also leveled doors to resolve that issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Drew
Job Details: 12/21/2021
Upon arrival replaced the harness. Unit turned on and each burner was tested along with the oven. Unit is functioning properly. No further issues at this point, terminal block I ordered was damaged but not needed as the harness came with one
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/21/2021
Installed new door. Ice bin auger is slipping. Will need new bin.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 12/21/2021
Changed out control as I was not receiving the right voltage supplies or unit still did not kick on went all the way back to the wall to double check voltage and found that it is feeding voltage but not enough only six bolts being ran on my meter at the wall
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Corpus Christi, TX 78413
Adam
Job Details: 12/20/2021
Inspection of unit shows icemaker had a broken tray in several spots which is not allowing unit to rotate to harvest. You know what then call for water and overfill ice tray causing freezing and dripping. Replaced icemaker tested unit issue resolved
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 12/20/2021
Customer complaint of unit rocking or walking violently during use. Inspection of unit shows person who installed unit did not remove shipping bolts. Remove the bolts tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Taft, TX 78390
John L.
Job Details: 12/20/2021
Installed control board tested unit for function after installation, issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 12/20/2021
F7E5 shifter fault, inspected under unit. Found issue with cam and shifter. Replaced cam, this got rid of squeaking that unit was making. Other noise coming from unit is emanating from tub/stabilizing ring. Will need to replace inner tub to resolve this issue, may also require gearcase. Will order components to resolve issues.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78415
Adam
Job Details: 12/20/2021
Complaint of oven not working cooked up functioning. Inspection of unit shows where the power cord and his harness has fried out completely. Replace harness to resolve issue. Customer did not have new power cord available so I was unable to test unit but customer doesnt understand how to hook up new power cord. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 12/20/2021
Installed slides, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Corpus Christi, TX 78410
Adam
Job Details: 12/20/2021
Sr# 7732534988. Went out today with parts but unfortunately door handle was again the incorrect component much too short to mount to freezer door. Contact the tech line to try to troubleshoot issue and get correct part number. SR number above will be ordering separate components to try to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 12/20/2021
Installed icemaker onto unit, issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Corpus Christi, TX 78414
John L.
Job Details: 12/20/2021
Inspected unit, tested electrical within unit. Power is getting to main control, and control is supplying power to panel. Panel may need to be replaced to resolve issue. Unable to make repairs as console sent with was just shell and not full assembly. Ordering full console assembly to resolve issue.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
Jim G.
Job Details: 12/20/2021
Replaced bin thermistor. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0AS05
Near Helotes, TX 78023
Scott
Job Details: 12/20/2021
Customer informed me upon arrival that there was no longer an issue with the oven and no repair was needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Boerne, TX 78006
Scott
Job Details: 12/20/2021
Change out evap harness and tested with no further issues. Customer going to monitor for 24 to 48 hours to make sure issue does not return
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near La Vernia, TX 78121
Daniel
Job Details: 12/20/2021
Upon arrival let customer know unit was not in warranty. Gave customer quote on service call. Customer was under the impression that it had 10 year warranty. Informed customer that only covered the tub and motor. Customer decided they would just end up buying a new unit and that no service would be needed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78216
Jim G.
Job Details: 12/20/2021
Light modules did not correct issue. After speaking with Bruce in techline determined both control and led module are needed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Adkins, TX 78101
Daniel
Job Details: 12/20/2021
Customer reported washer not cleaning clothes properly. After inspection found bad actuator, washer not agitating. Replaced actuator and tested unit in diagnostic mode. Washer now agitates, unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/20/2021
Our customer is having a problem with the door seal becoming frayed and they are concerned about it catching fire. I trimmed it and tucked it as best I can. This seal will need to be replaced. Part ordered.
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near San Antonio, TX 78232
Jim G.
Job Details: 12/20/2021
The actuator is in need of replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 12/20/2021
The icemaker is not responding at all. There is voltage. Will replace icemaker.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near San Antonio, TX 78232
Jim G.
Job Details: 12/20/2021
I was able to clear the obstruction from the button as the part is no longer available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78222
Daniel
Job Details: 12/20/2021
Customer reported water not working and ice maker not making ice. Customer also stated when she changed the filter is when everything stopped working. Figured filter might be defective. Asked customer if she had another new filter. Installed new filter and water is now working again. Unit back in service
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Alamo Heights, TX 78209
Drew
Job Details: 12/20/2021
By time tech showed up at the apts the office is closedown down doors are locked. Rescheduling ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/20/2021
Customer stated when selecting bake unit doesnt do anything. Found numerous F6e4 ui communication error codes. Ordering console to resolve the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/20/2021
Confirmed freezer door damaged. Ordering freezer door to resolve the issue. Advised customer of potential 12 weeks turn around for the door. ; O-emld tckt
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/20/2021
Contacted Cxc to see about getting a concession. Spoke with Adriana. Stated will give an authorization. Use authorization K10OF50NPL1. Unit showing f1e5 inverter error. Pulled unit out of cabinet with help of assistant. Replaced inverter and upon testing control just clicked. Replaced control to have to have same issue. Attempted to replace inline fuse and still having the issue. Contacting techline, spoke with Steve. Explained the Issue. Had me check voltage on 4903, determined to be faulty secondary door switch. Replaced door switch from stock to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS
Near San Antonio, TX 78228
Jay
Job Details: 12/20/2021
Freezer started frosting and both fridge and freezer temperatures rose. Customer unplugged it and let it sit. When they plugged it it started working again. Frost build up was evident on the grille. Cleared frost and ordering evap fan motor.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78238
Garry
Job Details: 12/20/2021
Inspected unit and discovered cracked cooktop surface. Replaced broken cooktop with new cooktop. Tested unit. Unit is operating normally. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Garry
Job Details: 12/20/2021
Previous tech ordered two sensors a harness and a control. I installed control and returned unit to operation. Observed dryer heating appropriately with zero stored fault codes. Unit is operating as designed. No further issues at this time. Returning unused parts.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/20/2021
Customer stated noticed clothes not as clean as the should be, she noticed soap not coming out and thought pushed a button and changed the settings for load and go. Checked errors, no errors found. Ran diagnostics testing to check unit, unit functioning as designed. Educated customer on how to use unit. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/20/2021
Model Number:WDF331PAHS1 Serial Number: FA3875666 DOP: 10/15/2021. Our customer was having problems with the unit draining. I found that the drain plug was not popped out of the garbage disposal and the unit was not installed correctly. I knocked out the plug to the garbage disposal, installed correctly and lopped up the drain hose with a zip tie WPW10339879. This unit is now fully functional. No errors in diagnostics.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Jim G.
Job Details: 12/20/2021
I verified visible peeling of the console. Also the drain pump seems to be intermittently failing. Water is staying in he sump. Out of an abundance of caution I will replace the water inlet valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/20/2021
Confirmed diagnosis of restriction in SS. Replaced drier and added service port to compressor. Vacuumed unit to remove restriction. Held vacuum. Charged unit, held charge. Unit began cooling more efficiently upon testing. No further issues at this point. Advised customer of 24-48 hr cooling regulation period.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Sebastian
Job Details: 12/20/2021
Customers concern with the unit is the drawing of the dishes found that the heater is turning on and test mode it starts off pulling about 7 A but slowly drops down to about 3.5 and then stay steady not used to seeing this normally when Im drawing amps on a dishwasher heater is testing good ordering control another issue the customer has it she has just loaded the rinse aid about a week ago and it is already completely empty something is definitely up with the dispenser or the control feeding the dispenser ordering control and dispenser.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/20/2021
Our customer is having a problem with ice production and water dispense. Our customer has been having this problem off and on for awhile. It always seems to replicate when she changes out the water filter. Our customer is upside the correct filter and has always used the correct Everydrop filter. I removed the water filter and reset. The unit started dispensing water. I removed the water filter again and tested water pressure. This valve is dispensing 18 ounces in 8 seconds. This is way to much. It should be around 8 ounces in 8 secedes. I tested every component in diagnostics and all loads related to ice production are working as designed except on service test 97 the dual water valve would not dispense water into the ice maker. Adrian. SR#7732529671 Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019 Whirlpool, KitchenAid, JENNAIR Refrigerator High Water Pressure / No Water Dispensed Serial Numbers: all Possible Concern: Water may not dispense for multiple reasons. No water from dispenser at times. Potential Causes: Under certain circumstances, water supply pressure <120PSI may cause no water to dispense.Correction: o If the customer is on city water, the customer will need to have a authorized servicer install pressure regulator on the water supply line using kit W10786952.. part ordered. This unit will also need a new dual water valve because the solenoid has become mechanical failed. Ordering main water valve as a contingency. Replace water line with line and water pressure regulator, replace dual water valve and test. If necessary install main water valve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 12/20/2021
Sr 7732530027 Call tech line as the icemaker is acting up again verified by the icemaker and appear to have a power issue as well until tech line confirm that all we need to do was unplug and reset unit after unplugging and resetting unit found good voltage is to my icemaker and it was working appropriately
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78253
Jay
Job Details: 12/20/2021
Freezer door sags. Hardware is properly installed, unit leveled as is floor. Spoke with tech line and was suggested to use some washers as a spacer and reinstall everything. Ordering washers.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Live Oak, TX 78233
Chris S.
Job Details: 12/20/2021
Replaced capacitor tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78247
Chris S.
Job Details: 12/20/2021
Customer stated that ice maker was leaking and making big sheets of ice in ICE bin. Found it shouldnt be that fill tube was clogged unclogged funnel tester unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/20/2021
Our customer is experiencing a leak from the ice maker. They have extreme ice build up at the bottom and below the ice bin which is indicating of a double fill or ice melt. The cubes look solid. The ice level sensor is very delayed. During testing I found that the fascia heater is working. I also found that to much water is being released int the ice maker. The solenoid on the dual water valve is failing. For good measure I will replace the main control as well. Parts ordered.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC558JSS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/20/2021
Our customer is experiencing a problem with the right side of the cook top not flush against the granite. Pictures included. This unit appears t.o have been caulked in and then some of the caulking removed. This is an installation problem that will have to be addressed with the builder. It appears that either the granite was cut incorrectly or the framing was not done correctly. Attached zip tie WPW10339879 to secure power cord. I cannot remove this unit without removing caulking and this is a construction issue that is not my expertise. I referred our customer back to the builder for expert resolution. If we were to get involved with this we would need the unit removed by the builder then we can make any repairs and the builder would have to reinstall. There are no functional problems with the unit.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Garry
Job Details: 12/20/2021
Previous tech diagnosed noisy dryer issue and ordered dryer repair kit and blower wheel. Upon arrival today visual inspection of blower wheel showed no signs of issues. New rollers & idler pulley were installed along with new belt. Upon attempt to return machine to operation display provided F301 error code. This error code points to an open or shorted exhaust thermistor. Checked resistance at exhaust thermistor and got normal readings. Checked thermistor resistance through harness and received an identical measurement of resistance here. All harness connections sound. Tech line advised to replace ACU. Ordering ACU to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 12/20/2021
Replaced rails . Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/20/2021
Installed new door. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Sebastian
Job Details: 12/20/2021
Customer explained that the leak is intermittent and it seems to happen in the middle of the night usually they wake up to a puddle there is no active leak on the unit I believe what is happening is the evaporator is freezing completely over at the freezer section and it is melting itself out which might be too much water for the pan to handle. Ordering drain tube for the back along with evaporator thermostat confirm that unit is frozen over behind the cover
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/20/2021
Tested unit. Open door keeps showing. Will not start microwave. No stored error codes. Will replace control and switches.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details: 12/20/2021
Replaced control board to see unit still some of the buttons arent working ordering counseling cover with membrane and main harness to see if that fixes issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Scott
Job Details: 12/20/2021
Customer complaint was oven not working. Tested and found unit was in demo mode. Took out of demo mode and tested with no further issues.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Jim G.
Job Details: 12/20/2021
Replaced the UI control board assembly and the touch membrane. Issue is resolved. Parts covered by extended warranty.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/20/2021
Last trip found faulty gear case and actuator. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Chris S.
Job Details: 12/20/2021
Customer wants gasket ordered two for cooktop and doesnt want it on cooktop just sitting on counter top.