We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new dye drier. Vacuum and recharge unit. Holding pressure. Good frost on evap. No further issues. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
"Unit not draining, attempted to force drain. Could hear the pump attempt to kick on. Used shop vac to drain the water out of unit. Removed drain pump to find a piece of glass stuck between sump and drain pump impellers. Removed glass to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
FRGIDAIRE RANGE
Model LGGF3043KFE
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2021
Determined the bake ignitor is failed. Will return to repair. ; ordrng 1 5304506545 (Bake Burner Ignitor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78202
Jim G.
Job Details: 03/17/2021
Inlet valve was at fault long fill error occured. Part is needed. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new drain pump. Now draining. No further issues. Tested to complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/17/2021
"This entitlement is a little odd because the purchase and delivery date are before the manufacturing date. From what I can see it should all be covered under warranty. Pictures of receipts provided as well as entitlement page. Our customer had a problem with the unit totally shutting down about a month ago, The outlet in the home is sound. I followed ACT procedures and shaking the auxiliary drain pump did temporarily start the unit but I would not stick. I bypassed the pump and it started up. The drain pump will need to be replaced. Our parts department has all ready ordered the pump. W10825875. ; schdld next appmnt for 3/23 TUE !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/17/2021
Replaced ice maker on refrigerator due to ice maker being stuck during harvest. After replacement tested ice maker completes full harvest cycle. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ5
Near San Antonio, TX 78216
Tommy B.
Job Details: 03/17/2021
Last visit found capacitor magnetron and diode all burned out. Swapped out with new parts to resolve issue and unit tested good with no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/17/2021
Checked refrigerator found ice dispenser acting erratically when used and central electric thermostat alternating temperature from 38 to 32. Ordering deli ui to resolve issues.; rqstng P&A on 1 WPW10565996 (cntrl-elec)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2021
Customer stated the issue is the unit will not run or drain. Found issue to be caused by drain pump chopper blades coming dislodged. Swapped out with new parts to resolve issue and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Live Oak, TX 78233
Chris S.
Job Details: 03/17/2021
Customer stated that they were not getting any water to icemaker and dispenser. Figured out water dispenser issue was from filter latch not pressed down all the way. Fixed that issue. Icemaker is faulty need new icemaker and icemaker harness.; ordrng 1 WPW10300024 (icemaker) and 1 W10884720 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Chris S.
Job Details: 03/17/2021
Customer stated that icemaker stays on. And UI not working right. Ordering icemaker control board and UI and valve just in case to fix issue. Heard icemaker make weird humming noise.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (panel-ui) and 1 WPW10300024 (icemaker) and 1 W11043013 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2021
"Replaced gearcase and actuator, also replaced splutch kit again. Calibrated unit. Unit is still screeching. Consulted service pointer W11520474 regarding screeching noises during spin. Serial number falls in the effected serial numbers but model is not listed. Also, unit is screeching in manual high speed spin test, which service pointer says to consult manual for gearcase, shifter, and splutch troubleshooting. All three components have been replaced. Called techline and spoke with Rick. ; ordrng 1 W11417466 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor), used 1 W10721967 ( Splutch kit) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/17/2021
Water valve assembly that was cracked let the sheet under unit in case unit is leaking anywhere else customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near San Antonio, TX 78228
Sebastian
Job Details: 03/17/2021
Found at the drain line was not connected all the way causing this leak repair tube also found the drain to the house is clogged was not able to dump in a good amount of water down before water came up on me at the drain pipe explained to customer that they need to find a plumber to snake out the drain system to allow appropriate water flow to possible source of the leak one has been addressed the other must be addressed by maintenance or a plumber
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/17/2021
Customer stated that the issue is the left front burner does not ignite regularly. Duplicated the issue in the home. Ordering spreader cap and valve manifold assembly to resolve issue.; ordrng 1 W11381267 (Valve manifold) and 1 W11344539 (Spreader)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near San Antonio, TX 78212
Jim G.
Job Details: 03/17/2021
Verified kinked vent. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/17/2021
"285834. Sr 7730275152, mvjwavjap1 auth for siphon break. Customer has about 30 or 40 minutes of video of the unit failing in different ways banging on the sides agitating with not having water in it saying that its an answering water when its not went over all the issues with tech line found that the drain pipe is too low and that the control is acting up must order control and safe and break called whirlpool partner team to report to the customer is very uncomfortable with the unit and report that tech line wants me to order certain parts customer still gonna call Maytag and possibly report to the BBB customer has two pages of information written up on the troubles with the unit ordering parts got authorization for siphon break as it is not normaly Covered and setting appointment for Tuesday; ordrng 1 285834 (Siphon break) and 1 W11284145 (Contol)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new motor. Unit now working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
Last tech found faulty pressure hose per techline. Replaced harness with pressure hose per techline. Unit testing good now. No further issues at this point. If issue persists please order lower harness W11028052
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 03/17/2021
"Replaced evap fan due to no cool and noise being heard after replacement tested refrigerator no issue, refrigerator is working as designed. Job complete collected remaining balance ."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/17/2021
Installed new panel and cooktop. No further issues. Tested to complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78258
Sebastian
Job Details: 03/17/2021
Unit appears to be working as it should not sure what caused the control board to act out the first time after resetting it looks like everything is working as it should even in customer mode
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Helotes, TX 78023
Justin
Job Details: 03/17/2021
"Ice bin was really full, showed customer the best way to remove ice bin. Ice maker and bin is working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78266
Justin
Job Details: 03/17/2021
"3013 gate code, Replaced front left dryer leg. Unit is level good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 03/17/2021
Customer stated that icemaker stopped working. After running icemaker tests found issue to be faulty icemaker. Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78238
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the unit takes multiple times to dry clothes. Found no issue with the dryer. Hose is not blocked, but no airflow is getting out of the dryer, keeping moisture inside the unit. Suggested customer to speak with apartment maintenance to have the dryer vents blown from the apartment out to restore airflow."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Converse, TX 78109
Chris S.
Job Details: 03/17/2021
Customer stated that washer was leaving clothes still wet. Found issue to be faulty capacitor.; ordrng 1 W11158830 (capacitor)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78250
Richard G.
Job Details: 03/17/2021
Customer complaint is that the front left burner has stopped working. Replaced infinite switch with one provided. New switch makes the knob stick out too far. Will need other switch that was ordered. Left new switch install so customer can use the stovetop.; schdld next appmnt for 3/22 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB02
Near San Antonio, TX 78239
Chris S.
Job Details: 03/17/2021
Customer stated that fridge side wasnt cooling. Found issue to be faulty thermal fuse. Ordering harness and diffuser just in case. Diffuser is out of stock.; ordrng 1 W11380595 (Diffuser) and 1 W11342162 (Evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
Replaced door panel. Customer is satisfied the part has no dents or scratches. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER
Model WRX735SDBM02
Near Vinton, VA 24179
Uriah B.
Job Details: 03/17/2021
"Switch will need to be replaced, functioning only in certain spots. Should come as a set of two. Please change Primary phone to 540.312.2183. ; ordrng 1 W10353848 (Dispenser pad)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES
Near San Antonio, TX 78213
Sebastian
Job Details: 03/17/2021
Customer is getting the F1E1 error code unit will begin to heat up and start at cycle but will not last more than two minutes without throwing up air code cleared from the board memory and attempted to test unit again I am consistently getting the F1E1 error code at the manual it says if you reset the unit at the breaker and it does not solve the issue that she must replace control do you not see any apparent issues at the consul ordering control gave customer a quote for parts and labor. Part shows available at vendor parts team to reach out when part is available. ; ordrng 1 WPW10190396 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/17/2021
Installed repair kit. Installed new roller shaft in front right position. All checks ok.
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near San Antonio, TX 78256
Justin
Job Details: 03/17/2021
"Went through diagnostics, let icemaker cycle. Unit called for water but didnt release any. The water pressure is coming out slow. Will need to reschedule icemaker, but need inlet water valve. ; ordrng 1 W11043013 (Inlet water)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/17/2021
"replaced element. ran test, all checks good. ; used 1 wp3387747 (element) from stock"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the lights are not working underneath the unit. They state they have a 2 year warranty on the unit. There is no information about the 2 year warranty and they have no paperwork for the warranty. Informed the customer they will need to contact the extended warranty provider to have it dispatched as a warranty job. If warranty dispatch received, will need to order control W11182110 and bulb 8206232A. Customer wants us to contact Whirlpool to get the information, informed customer she will need to contact them to have it properly dispatched. Customer called Whirlpool while in home and was transferred to trade care team. Trade care team informed them they only had a one year warranty and customer will need to contact the builder if they were told otherwise. Closing job."
We serviced a
KITCHENAID KITCHEN
Model KDFE104DBL1
Near Troutville, VA 24175
Uriah B.
Job Details: 03/17/2021
Replaced control and pump and motor. Ran test cycle. All checks ok.
We serviced a
KITCHENAID OVEN
Model n/a
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2021
"Last trip found faulty hinges. Replaced hinges to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs (sc,p&l plus tax)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Daleville, VA 24083
Uriah B.
Job Details: 03/17/2021
Icemaker will not go through harvest. Ice present in mold. Replaced icemaker. Ran harvest. All checks ok.
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near San Antonio, TX 78257
Tommy B.
Job Details: 03/17/2021
Issue is cosmetic damage to lower drawer panel. Part ordered by prescreen; schdld next appmnt for 3/22 MON !
We serviced a
WHIRLPOOL LAUNDRY
Model MVWB765FW3
Near Hollins, VA 24019
Uriah B.
Job Details: 03/17/2021
Found pillowcase stuck.. removed agitator and removed pillowcase. All checks ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG29THDRS/XAA
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2021
"Last trip found missing lower ice maker, installed lower ice maker and upper icemaker(customer had) to resolve the issues. Unit testing good now. No further issues at this point. Collected p&l."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elliston, VA 24087
Uriah B.
Job Details: 03/17/2021
Found lid lock malfunctioned. Replaced lid lock with stock. Ran test cycle. All checks ok. ; used 1 W11307244 (Lid latch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS560SEHZ00
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/17/2021
Checked refrigerator found frost over freezer preformed diagnostics testing found bad thermistor ordering thermistor to resolve issue. Also ordering damper just in case. Collected service call. ; ordrng 1 W10745484 (damper) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Salem, VA 24153
Uriah B.
Job Details: 03/17/2021
Needs compressor and dye drier. Will need authorization. ; ordrng 1 W10507884 (Compressor) and 1 Wpw10143759 (Dye drier)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/17/2021
Customer stated that the issue is the microwave section will not function unless you press the top right side of the door. Found issue to be warped inner door assembly. Ordering parts to resolve the issue. ; ordrng 1 W10687342 (Door assembly)
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA
Near Elliston, VA 24087
Uriah B.
Job Details: 03/17/2021
Vent fan bad. Needs vent fan. DD81-02198A. Unable to find in any of the vendors available to me. Most are calling part discontinued. Extended warranty may need to find.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the unit had a plastic burning smell and shut off, unit will not turn back on. Found issue with harness,control,and console. Ordering console, control, and harness.; ordrng 1 W11087226 (Control) and 1 W11095590 (Console) and 1 W11242945 (Harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78256
Justin
Job Details: 03/17/2021
"Ran unit through diagnostics, not able to recreate leak. Gaskets look fine, will have customer take pictures of puddle if it happens again."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Sebastian
Job Details: 03/17/2021
Replace the water valve collected for parts and labor tested unit good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/17/2021
Installed water valve. Ran calibration cycle. Tested unit. No leaks. Unit is fully operational now.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near San Antonio, TX 78247
Chris S.
Job Details: 03/17/2021
Called partner team to make sure customer still had Authorization for P&L spoke with Jackie mu51ku5dpl1. Replaced control board and pressure switch tested unit everything working properly.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Alamo Heights, TX 78209
Jim G.
Job Details: 03/17/2021
All orifice holders will need to be replaced as all bolts are very weak. Front right burner is failing as well. ; ordrng 1 W11319683 (Burner head) and 12 W11447718 (Burner head screws (T20))s and 1 W11333305 (Orifice Holder LF) and 1 W11333306 (Orifice Holder LR) and 1 W11334711 (Orifice Holder CF) and 1 W11319740 (Orifice Holder CR) and 1 W11334712 (Orifice Holder RF) and 1 W11334714 (Orifice Holder RR)
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near San Antonio, TX 78209
Jim G.
Job Details: 03/17/2021
Verified an issue at the control wherein the rely will not open for the warming drawer. ; used 1 W11297273 (Control Board ACU) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78217
Shawn W.
Job Details: 03/17/2021
F8E1 long fill F0E2 over suds F5E2 door lock. Our customer was having a problem with the unit leaking from the bellow and some concerns about leaking from the dispenser. I found that the below had become separated from the retainer on the front panel near the bottom of the unit. I fixed this by removing it and re-installing it. I ran the quick service cycle. Following Technical Service Pointer W11481731 Im replacing the dispenser with the updated spray pattern.; ordrng 1 W11465533 (Dispenser) and 1 W11316257 (Hot inlet hose) and 2 W11316599 (Cold inlet hose)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/17/2021
Ran diagnostics and received error code F8E1 No Fill/Long Fill. When running manual test mode for old and hot water the cold water was barely trickling. I conducted water valve test and the resistance on the solenoids on both the cold and hot valves are at 1.45 ohms. This is over Specifications and slightly out of tolerance of tens of ohms. We likely have a bad water valve but it is so close we could need a new. Intro as well. Im ordering both parts and will send the control back to the vendor if not needed.; ordrng 1 W11038689 (Valve) and 1 W11417466 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78216
Tommy B.
Job Details: 03/17/2021
Customer stated they have to hold the start button down for the dryer to operate. Swapped out that start switch with new parts to resolve issue and unit is testing good with no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
Customer stated that unit kept filling during spin cycle. Checked errors. Found f8e1 valve error. Ran auto testing to see if could replicate the issue. Unit dripping after test. Ordering valve to resolve the issue. Per AS part is dropship only; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near San Antonio, TX 78245
Justin
Job Details: 03/17/2021
"Replaced bad control board, tested unit during bake and broil. All running as designed."
We serviced a
JENNAIR ICEMAKER (STANDA
Model JIM158XBRS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/17/2021
"Last trip found faulty internal drain pump, evaporator thermistor, and water level sensor. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed ew water valve. No issues during testing. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEH00
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/17/2021
"Replaced ice maker due to ice maker getting stuck mid harvest did not continue, after replacement good ice maker harvest customer stated leak was happening again checked refrigerator found inlet valve broken. Ordering valve to resolve issue. Collected ice maker cost.; ordrng 1 WPW10498976 (valve)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78213
Tommy B.
Job Details: 03/17/2021
Customer stated the issue was a loud rattling noise in the back of the unit. Found issue to be caused by vent duct assembly rattling on the back panel. ordering foam tape to resolve issue; ordrng 2 12002793 (Foam tape)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
Called customer. Says he already took care of repair himself. Cancel appointment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2021
Customer complaint is that the dispenser is no longer latching. Verified issue. Replaced dispenser. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78209
Jim G.
Job Details: 03/17/2021
Adjusted water inlet valve. Issue rsolved used wire tie to secure line. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Justin
Job Details: 03/17/2021
"Scott is assisting with techline, replaced control and door switches. Found a break between control and turntable motor. Will need main harness, file number 7730280681. ; ordrng 1 W11302346 (Main harness)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Castroville, TX 78009
Jesus C.
Job Details: 03/17/2021
Installed new control and thermistor. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78248
Shawn W.
Job Details: 03/17/2021
Error code F5 E2 Lid lock. Determined on lid lock test that this unit will need a new main control. There is no evidence of leaking in this unit. Part ordered.; ordrng 1 W11218739 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/17/2021
"Power supply issue has been fixed. Appears now that the control was shorted with when the power supply issue had happened. Getting 5 volts dc from main control to ui harness. Appears as the ui is shorted out. Calling techline per notes and to confirm. Spoke with Austin. Explained what has happened up to this point. Had me test certain pins and finding that neutral is being dropped had me check the outlet to verify. He stated that issue is still in the electrical outlet as its dropping neutral now. L1-N 82 volts L2-N 82 volts ac, should be 120 for each. Advised customer of the issue. SR 7730273129No further issues at this point for me. If issue persists after electrical issue is fixed please order W10825135 ui and W11035646 control board."
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
"Customer stated broil not working and sometimes when the door is opened and closed the screen will reset to Home Screen. Per sb web, unit has ELW program. Checked unit for errors, found F6e4 ui to control state status. Ran broil test during diagnostics broiler came on. Ran during normal operation and it tested good. Did notice the touch screen didnt want to respond. With not responding and the error codes present, finding issue to be with console. Ordering console to resolve the. Part is on b/o; ordrng 1 W11296171 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
Customer stated unit making a popping noise when door opened all the way. Found the cause to be metal kick plate not installed properly allowing vent in door to catch on the kick plate. Adjusted kick plate correct position. Unit testing good now. No further issues at this point.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Antonio, TX 78248
Shawn W.
Job Details: 03/17/2021
While installing the feet I discovered that the new cabinet was damaged. Another cabinet will need to be ordered.; saved tckt
We serviced a
MAYTAG RANGE
Model MER6872BAQ
Near San Antonio, TX 78218
Jim G.
Job Details: 03/17/2021
Verified bake element is corroded and damaged. Will return to repair. Collected service fee. ; ordrng 1 WP7406P428-60 (Bake element)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 03/17/2021
Checked washer found issue of leaking water from top drops down underneath washer. Found valve broken at cold connection ordering valve to resolve issue.; ordrng 1 W10869800 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Converse, TX 78109
S. L.
Job Details: 03/17/2021
"3/17/21 16:52: SL there 3/17 WED, 15:56 to 16:50"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA REV3
Near Adkins, TX 78101
S. L.
Job Details: 03/17/2021
Found unit needs ice maker service kit but serial didnt match with what was dispatched spoke to NR reached out customer to call Lowes he wasnt home so he will get this corrected with Lowes and we will have to be dispatched with correct serial.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBC277KWH05
Near Adkins, TX 78101
S. L.
Job Details: 03/17/2021
Called customer she said she is very sick and will call when she is ready to reschedule.
We serviced a
CROSLEY WASHER
Model CAW9244BW0
Near San Antonio, TX 78222
S. L.
Job Details: 03/17/2021
Removed top and check dampers for proper operation. Dampers bouncing excessively. Replace dampers on all corners. Check for proper operation. All operations normal.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78223
S. L.
Job Details: 03/17/2021
Removed back panel and replaced infinite switch for RF burner. Removed cooktop and replaced RF element. Test for proper operation. All operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78223
S. L.
Job Details: 03/17/2021
"Found icemaker will not,cycle in diagnostics checked unit found broken wire on door needs new FC door part LW11037733 part is PSP if customer goes forward part will need to be paid for upfront. Customer states she has extended warranty and is paying service fee and will get with extended warranty for reimbursement and to see if they will authorization repair. Job complete"
We serviced a
SAMSUNG RANGE
Model FE710DRSXAA
Near Corpus Christi, TX 78418
John L.
Job Details: 03/17/2021
"Installed component, issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78108
S. L.
Job Details: 03/17/2021
"Replaced filter head then valve then tested water dispenser is working now tested ice maker not filling tested in diagnostics and it still did not fill did find large dent on interior left RC door liner where it makes contact to door switch. If I manually press door switch it will fill. Used spacer from truck stock to correct issue it is working now but due to large gap in liner door needs to be replaced.; used 1 WpW10221048 (Spacer), and 1 Wpw10221048 (Spacer) from stock"
We serviced a
AMANA MICROWAVE
Model AMV2307PFW
Near Corpus Christi, TX 78416
Adam
Job Details: 03/17/2021
After installing control I was testing unit only to find several of the buttons on the keypad no longer respond. Replace control and interface to resolve issue. I have not set return date pending part arrival; ordrng 1 W10890779 (panl-cntrl) and 1 W10849846 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Converse, TX 78109
S. L.
Job Details: 03/17/2021
Remove top of machine. Remove and replace fabric softener dispenser and bezel. Test for leaks. No leaks found. All operations normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
Adam
Job Details: 03/17/2021
Inspection of unit again shows error code for long Phil. I did inform customer on my previous visit that if water pressure or water pipes continue to pump in debris it will clog the valve again and cause the unit to have this issue. The noise customer heard during cycle was drain pump continuously running. Unplug unit and health power button drain pump turned off. Testing both hot and cold valves show called valve works in excellent condition but hot water is down to a trickle which in turn will give the customer a long feel error code if trying to wash in A hot water cycle. Customer has opted to just turn off hot water supply to the unit and will only be washing in cold water. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/17/2021
The freezer led module went bad. I replaced the module. Lights are now working. Advised our customer of our 90 day service fee coverage and 12 month warranty on part.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EVMS00
Near Rockport, TX 78382
John L.
Job Details: 03/17/2021
"Installed new inlet valve, tested after installation. Icemaker is getting plenty of water, issue has been resolved."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78213
Sebastian
Job Details: 03/17/2021
Replaced bake element confirm that the other one had no continuity tested unit working as it should collected for labor as part was covered.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS02
Near Taft, TX 78390
John L.
Job Details: 03/17/2021
"Installed slides, freezer door is now closing without issue. Issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portland, TX 78374
Adam
Job Details: 03/17/2021
Inspection of unit shows error code for F0E0 not listed on text sheet. Testing of unit shows no abnormal function but there is a strange noise during some spin cycles. There is a service pointer showing how to test for this issue by putting unit into high spin if noise is still happening it rules out control board. Replace clutch actuator and belt to resolve issue.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Portland, TX 78374
Adam
Job Details: 03/17/2021
Inspection of unit shows there is in fact a large crack in ice tray/been evaporator Motor on the other hand is working in excellent condition. Replaced ice been issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Skidmore, TX 78389
John L.
Job Details: 03/17/2021
"Inspected unit, found issue with seal system. Unit low on Freon this is causing issues customer is having with unit. Install a dye dryer and recharged unit. Unit is holding charge and cooling issue has been resolved.; used 1 WPW10143759 (DRIER) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
John L.
Job Details: 03/17/2021
"Inspected unit, found issue with hinges to 30 oven door not allowing for door to shut all of the way, also manifold for left side has travel beyond its normal limits. Will need to replace both hinges and manifold to resolve these issues.; ordrng 1 W11390105 (Hinge) and 1 W11390124 (Hinge) and 1 W11320017 (Manifold)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Portland, TX 78374
Adam
Job Details: 03/17/2021
Customer complaint of control board flashing error code unable to use oven. Inspection of unit shows error code F2 E0 that particular code does not show up on text sheet but it does appear that all F2 codes revolve around control board issues. Unit is getting proper voltage replaced control board from pre-ID component tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Lake City, TX 78368
Adam
Job Details: 03/17/2021
Inspection of unit shows error code for lid unlock fault. Manually testing lid lock shows good functionality every time. Calibrated unit and ran verification cycle no issues found. Issue resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C4XYY03
Near Bishop, TX 78343
Adam
Job Details: 03/17/2021
Installed icemaker and tested unit icemaker did jump but after a couple seconds stopped rotating. Call tech line again to troubleshoot issue tech line states check door switches and then if not door switches theres an issue with the interface which is dropping power from the icemaker too soon. Reset power to the unit and tested again icemaker does make full rotation in harvest cycle. Tech line stand let customer use products for a couple of days and keep an ion it if no ice production within two days they can call back for a different issue. Product was out of warranty and customers charge for parts and labor collected in the form of a check. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/17/2021
"Inspected unit for jerking, ran diagnostic found no errors, ran auto test checked okay, called tech line spoke Austin (7730278527) the suspension should have a firm grip to the tub, diagnosed to need suspension ; ordrng 1 W10780045 (Suspension)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near North Little Rock, AR 72117
Jeff N.
Job Details: 03/17/2021
Put handle on looks good