We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 05/19/2022
Replaced glass door everything functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78254
Sebastian
Job Details: 05/19/2022
Replaced lower blower fan and signal harness, tested unit not pulling any error codes, cleared previous error codes, good to go
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ/A2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/19/2022
Complaint is unit leaking water. Found door boot torn. Needs door bellow. ; ordrng 1 DC97-16140P (Bellow)
We serviced a
JENN-AIR COOKTOP GAS
Model JGCP536HL00
Near Comfort, TX 78013
Drew
Job Details: 05/19/2022
"Upon arrival found orifices were not in bin, they show checked in but not here. Rescheduling parts and rescheduling appointment for 5/24 prefers 10-12 slot. ; schdld next appmnt for 5/24 TUE AM, O-SMS tckt"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ06
Near Converse, TX 78109
Daniel
Job Details: 05/19/2022
Returned with parts to repair. Installed new transformer, magnetron, and diode. Tested unit. Unit now functioning as it should without any issues or irregular noises/sparking. Advised customer to keep unit clean and to cover liquids when heating to prevent any splattering on unit when using. Unit now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/19/2022
"Customer stated unit upper oven not igniting for bake. Found issue to be faulty igniter. Quoted 280.19 for p&l (tier 2), 414.42 total with sc. customer wishes to proceed with repair. Ordering igniter to resolve the issue. Collected sc. ; ordrng 1 WP7432P143-60 (Bake igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
"Customer reported ice not dispensing. Upon arrival found broken mounting plate assembly where the coupling sits into. Ordering mounting plate assembly, coupling, coupling spring, and dispenser motor just in case since I wasnt able to properly test since not functional due to broken mounting plate. Will return with parts to repair.; ordrng 1 W11202789 (Dispenser motor) and 1 W11573761 (Mounting plate assembly) and 1 WP2220458 (Coupling) and 1 W10852956 (Coupling spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
I verified a warped freezer door causing sealing issues. Ordered part. It the door is OOS. Please schedule asap. ; ordrng 1 LW11255360 (Door stainless)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
Replaced control and wiring harness. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 05/19/2022
I replaced the faulty diffuser.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/19/2022
"Last trip found faulty hinges, due to binding from sheet rock catching door. Installed new hinges to resolve the issue. Hinge issue fixed now. Door still not sitting properly. Finding door panel to be warped due to repeated damage from sheet rock. Unit needs refrigerator door panel. Sent to DB since door panel is not on parts list. Also installed missing filter cap. This is the same issue so still covered. ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 05/19/2022
Found no code. Checked resis and continuity of heater element and both are good. Checked water temp and only got 104. Also asked if they were using drying agent and they were not. Unit working as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Converse, TX 78109
Daniel
Job Details: 05/19/2022
Returned with part to replace. Replaced faulty fitting with new one. Tested water and checked multiple times for any leaking. Unit functioning as designed without any leaks.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/19/2022
#1257. I tried to enter diagnostics and it immediately displayed F6E9 Oven ACU lost communication contact. I was able to get in and also retrieved error code F1E1 Internal oven ACU error. Both dated 17 May 2022. This unit will need new ACUs and likely a console. All parts are covered under limited extended warranty unit 9/25/2024. Labor is not covered. Parts ordered. Quote : $453.30 Parts $0.00 covered under limited extended warranty. Service Fee $124 Tier 2 Labor with 2 additional parts $204.75. Cabinet Removal Fee $90. Tax $34.55. Our customer paid our service fee at $134.23. The remaining balance upon completion of repair is $319.07; ordrng 2 W11448962 (Control Board)s and 1 W11449303 (Console)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSRC25FVMS00
Near Boerne, TX 78006
Drew
Job Details: 05/19/2022
"Upon arrival customer stated he wanted the water lines replaced. Quoted Reservoir 91.40, labor 145.75. Prefers 8am time slot if available. Ordering reservoir. Collected service call ; ordrng 1 WPW10276792 (reservoir)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/19/2022
"Upon arrival replaced ui to resolve the issue with the speaker. Noise was present, unit is functioning as designed. No further issues at this point"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Boerne, TX 78015
Drew
Job Details: 05/19/2022
Upon arrival found flow meter to be receiving a full 120 but doing nothing. Replaced flow meter and didnt receive proper voltage only 18v. Replaced acu and flow meter worked properly. No further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78254
Sebastian
Job Details: 05/19/2022
"Replaced lower blower fan and signal harness, tested unit not pulling any error codes, cleared previous error codes, good to go"
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ/A2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/19/2022
Complaint is unit leaking water. Found door boot torn. Needs door bellow. ; ordrng 1 DC97-16140P (Bellow)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ06
Near Converse, TX 78109
Daniel
Job Details: 05/19/2022
"Returned with parts to repair. Installed new transformer, magnetron, and diode. Tested unit. Unit now functioning as it should without any issues or irregular noises/sparking. Advised customer to keep unit clean and to cover liquids when heating to prevent any splattering on unit when using. Unit now functioning as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Richard G.
Job Details: 05/19/2022
Customer complaint is that the unit will rock and move across the floor and sheets will be bunched up and water will not be spun out of the clothes. Tested out unit and verified issue. Found one of the legs to be up causing the unit to be extremely off balance. Adjusted leg and calibrated unit. Tested out unit. Unit is showing no issues. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
John L.
Job Details: 05/19/2022
Placed unit in diagnostic mode, pulled F0E3 overload error and F5E1 Open latch error. unit goes through diagnostic test cycle without issue, but when its attempting to run a normal cycle on unit unit will just sit there and remain on sensing. Issue most likely with control board and control panel. Replace these components to resolve issue.; ordrng 1 W11491435 (Control) and 1 W11406492 (Fascia) and 1 W11032875 (Latch) and 2 90016 (Clip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Robstown, TX 78380
John L.
Job Details: 05/19/2022
Installed motor harness and therm, issue on unit has been resolved.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Robstown, TX 78380
John L.
Job Details: 05/19/2022
Inspected unit, oven exhaust vent its not centered and transferring heat through body of range. Will order insulation to help space vent and reduce heat transfer.; ordrng 1 240132 (insulation)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78412
John L.
Job Details: 05/19/2022
Installed separator and clip, customer wanted to test seal. Same issue, called Techline and spoke with TJ. Explained issue, Techline says unit is running as designed and no issue with unit. Sr# 7733383956
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Corpus Christi, TX 78412
John L.
Job Details: 05/19/2022
Installed components, tested after installation. Unit is heating and issue has been resolved.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Corpus Christi, TX 78418
John L.
Job Details: 05/19/2022
Inspected unit, unit does not power on. Checked for voltage, unit getting proper voltage. Control powers up, no life at UI panel. Checked connectors to UI and function has been resolved, possible loose connection. Tested a wash cycle, and unit is working. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78418
John L.
Job Details: 05/19/2022
Inspected unit, found issue to be with bearings within tub. Will need to replace to resolve issue. This is a RAC unit and has the additional 1yr.; ordrng 1 W10921996 (Tub) and 4 W11094464 (Suspension)s and 2 W10896675 (spring)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alice, TX 78332
Adam
Job Details: 05/19/2022
Install control water valve ran test cycle issue resolved.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Corpus Christi, TX 78414
John L.
Job Details: 05/19/2022
Installed switches m tested unit after installation. All burners function, issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 05/19/2022
Inspected unit, customer states that unit does not wash correctly leaving residue. Also unit sounds different when in wash, much louder. Issue likely with wash motor. Replaced and tested, sounds much better, issue should be resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockport, TX 78382
Michael
Job Details: 05/19/2022
I called and spoke with the customer and advised him the appliance is showing to be out of warranty. He explained that it was purchased on the 24th of March. I advised him we are in May, therefore he would have to pay a SCF for us to come out, or get an authorization from whirlpool. He said he had his months mixed up and not to come out.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Alice, TX 78332
Adam
Job Details: 05/19/2022
Sr# 7733455062. After replacing drum issue is still unresolved. Call tech line again for documentation and troubleshooting. Tech line states based on sound being described that it would be one of or more of the roller wheels having flat spot or flashing still on wheel. I was provided a part number for dryer repair kit. Ordering kit to resolve issue.; ordrng 1 4392067 (Kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rockport, TX 78382
Michael
Job Details: 05/19/2022
Installed new door, plugged appliance back in and turned the water on, the appliance is working normal and the door is opening and closing properly, no air leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Michael
Job Details: 05/19/2022
The right front burner isnt coming on properly. When I lift up on the burner cap it ignites right away, there is a gap issue from the cap to the tip of the ignitor. Filed down the ignitor tip, it is igniting normal at this time, customer agreed. If the customer calls back with the same issue, please order the orifice assembly W11428753, electrode W11453920, and flame spreader W11435630 before going back out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Corpus Christi, TX 78414
Michael
Job Details: 05/19/2022
The customer said the ice gets stuck in the chute. Per tech line in the past has stated the ice maker is working as designed on this model. The paddle is further away from the back wall, the customer needs to push the paddle all the way back and release it all the when done p, otherwise ice will fall into the chute causing the ice cubes to drop in the chute which one would get stuck in the flap causing warm air to get in until it melts the, therefore water is dripping out of the ice dispenser which was also a complaint. The flap is closing properly and making proper seal, appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 05/19/2022
F2E3 switch mismatch, F7E6 motor fault, F7E7 unable to reach target RPM. Cleared error codes and tested drain pump, sounded like somethings rattled, removed the drain pump, a piece of something hard came out. Put the drain pump back in place, put half a bucket of water in the washer and tested the drain pump manually, its draining properly, tested all components manually, the spin cycle is getting up to speed and working normal. Tried to calibrate and run a diagnostics test, it wouldnt allow me to, the control needs to be replaced. Ordered part and rescheduled the customer ; ordrng 1 W11101488 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Portland, TX 78374
Michael
Job Details: 05/19/2022
Installed new control, preheated the oven, working normal, no further issues
We serviced a
WHIRLPOOL DRYER
Model WED94ODCE0
Near San Antonio, TX 78255
Sebastian
Job Details: 05/19/2022
No address listed only a street name that does not pop up on maps maps left message with customer to call him with appropriate information to schedule
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/19/2022
I disassembled the unit and installed the components of the dryer repair kit as well as cleaned out the interior. I reassembled and tested. Unit now has no noise. I advised our customer that our service fee is good for 90 days for the same issue. As well that the official OEM part is covered by the manufacturer for 12 months. used 1 4392067 (Dryer Repair Kit) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/19/2022
I disassembled the unit and installed the components of the dryer repair kit as well as cleaned out the interior. I reassembled and tested. Unit now has no noise. I advised our customer that our service fee is good for 90 days for the same issue. As well that the official OEM part is covered by the manufacturer for 12 months. Quote: $331.87 Part $57.83 Service Fee $124 Tier 2 Labor $124.75 Tax $25.29. Our customer is paid in full.; used 1 4392067 (Dryer Repair Kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
S
Job Details: 05/19/2022
Before arrival contacted customer and asked customer if they had proof of purchase and the customer stated they did not and the unit was most likely oow. Advised customer of sc, labor, and part. Customer states they will contact us when they are ready for the repairs. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
S
Job Details: 05/19/2022
"Before arrival contacted customer and asked customer if they had proof of purchase and the customer stated they did not and the unit was most likely oow. Advised customer of sc, labor, and part. Customer states they will contact us when they are ready for the repairs. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 05/19/2022
Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)
We serviced a
WHIRLPOOL VENTHOODS
Model WVU17UC0JS0
Near San Antonio, TX 78253
Jay
Job Details: 05/19/2022
Replaced light cover. Unit working.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
S
Job Details: 05/19/2022
Upon arrival customer stated unit would not spin. Verified a faulty gearcase and possibly the rotor motor. Also noticed the call was dispatched improperly with the sc and labor not being covered only parts. Contacted AE and she says have the customer reach out to the extended warranty to properly dispatch the call to resolve issues. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 05/19/2022
Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78209
Jim G.
Job Details: 05/19/2022
Customer declined replacement as she would have to pay out of pocket.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near San Antonio, TX 78253
Richard G.
Job Details: 05/19/2022
"Customer complaint is that the unit is not heating properly and holding the correct temperature. Verified issue. Will need oven sensor. Quoted customer cost of part: $88.57, labor: $125, and service fee: $57 (discounted for senior). $354.59 total. Collected service fee.; ordrng 1 WPW10181986 (Temperature sensor)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78213
Sebastian
Job Details: 05/19/2022
Found plastic raccous and lady B damaged ordering all parts to resolve issue parts are covered under 5 year limited warranty ; ordrng 2 WPW10588164 (Holder)s and 2 WPW10250160 (Clip)s and 2 WPW10546503 (Adjuster)s and 4 WPW10195839 (Adjuster slides)s and 4 WPW10195840 (Positioner)s and 1 W10919676 (Gaurd) and 2 WPW10250162 (Cover)s and 2 WPW10082853 (Clip)s
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/19/2022
I tested all the valves and adjusted as needed. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Upon arrival received F3e1 f9e2. Cleared pressure hose, and at the tub there was soap residue blocked the tube. Calibrated unit. Ran small load on washer and tested fine. Unable to replicate codes being thrown, advised customer to use cleaning cycle a few times to get rid of residue from soap. If at that point code is being thrown then acu and pressure hose is needed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01 IS FOUN
Near Boerne, TX 78015
Sebastian
Job Details: 05/19/2022
#0313 Found that the drain Pan was unable to be corrected tried my best to unbow the plastic but the plastic is too badly warped ordering new drain Pan explain that I will give discounted labor if they empty out the refrigerator 1st Make sure to send tech 16 out; ordrng 1 W11457241 (Drip pan)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
S
Job Details: 05/19/2022
Upon arrival customer stated unit would not spin. Verified a faulty gearcase and possibly the rotor motor. Also noticed the call was dispatched improperly with the sc and labor not being covered only parts. Contacted AE and she says have the customer reach out to the extended warranty to properly dispatch the call to resolve issues. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Customer stated that oven started working correctly having no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78209
Jim G.
Job Details: 05/19/2022
Customer declined replacement as she would have to pay out of pocket.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Replaced control board tested unit everything working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78213
Sebastian
Job Details: 05/19/2022
Found plastic raccous and lady B damaged ordering all parts to resolve issue parts are covered under 5 year limited warranty collecting for tier one labor and service fee. service fee collected today; ordrng 2 WPW10588164 (Holder)s and 2 WPW10250160 (Clip)s and 2 WPW10546503 (Adjuster)s and 4 WPW10195839 (Adjuster slides)s and 4 WPW10195840 (Positioner)s and 1 W10919676 (Gaurd) and 2 WPW10250162 (Cover)s and 2 WPW10082853 (Clip)s
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/19/2022
Installed new element. No further issues during the. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
"Upon arrival received F3e1 f9e2. Cleared pressure hose, and at the tub there was soap residue blocked the tube. Calibrated unit. Ran small load on washer and tested fine. Unable to replicate codes being thrown, advised customer to use cleaning cycle a few times to get rid of residue from soap. If at that point code is being thrown then acu and pressure hose is needed."
We serviced a
SAMSUNG DISHWASHER
Model WF45K6200AW-A2
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Customer did not like the waivers. Explained they are needed to proceed, reluctantly signed. Explained this isnt our brand and I would have to search for schematics/troubleshooting form. Customer was upset cause the office told him we can service it and didnt tell him anything about the chance of not having the correct info to fix it. Proceeded to try and calm the situation down but customer continued to get irate. Customer then began cursing about this situation and got in my face over the situation. I then grabbed my stuff and left.
We serviced a
WHIRLPOOL MICROWAVE VENT
Model n/a
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit in warranty. Unit is in working order. Recommended to customer get builder out to look at it.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/18/2022
Customer states unit is still not making ice. Tested out icemaker and it is again getting the E5 error code but is harvesting and filling with water. Checked freezer section. Food is frozen, but there are ice trays inside that do not look to be fully frozen. Checked evaporator and found it building up ice. Will need to replace evap motor with harness. Ordering part.; ordrng 1 W11249952 (Evap motor with harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/18/2022
Model Number: FFHB2740PE8A Serial Number : 4A53601585. The ice bin needs to be replaced. It is damage in the front and two plastic retainer parts that secure the auger arm are broken. The bar drive connected to the motor is bent. We could have a problem with that but we will bend it back if it is a problem. ordrng 1 242093006 (Ice Container Assembly)
We serviced a
LG DRYER
Model DLEX9000V
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
During previous visit, customer ordered 2 replacement lint screens. Dropped off lint screens to customer. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/18/2022
I removed the left door and replaced the upper hinge, lower hinge and the shin hinge left. I reinstalled the door and now the door and mullion are operating better but the right door is now out of line and if the left door is open slowly the hinged seal does not automatically open. It does if it is open quickly. The door is out of line now as well. I contacted Travis, Senior Technician at Whirlpool. Taking an inventory we found that the door stop was missing from the bottom of the door. SR#7733686590. The door stop does not come with a new door. When the previous technician changed out the door he faked to transfer the door stop from the previous door. This oar the is needed. Part ordered.; ordrng 1 WPW10120097 (Door stop) and 1 WP12028505AP (Closer) and 2 WP67006908 (Screw)s
We serviced a
LG WASHER
Model WM900HVA
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
Customer complaint of drum light not coming on. Ordering Tub Light to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 EAQ61400802 (Tub Light)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/18/2022
F8e1 water not detected, f3e1 water level system error , f0e1 load detected during washer cleaning cycle drain Water was not coming in. Cleared codes ran diagnostic and water came in. Tested valves. Came back fine. Tested control board came back fine. Ordering pressure switch. Called into techline and talked with Bruce but did not get sr number. ; ordrng 1 Wpw10448876 (Pressure swtch)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Jay
Job Details: 05/18/2022
Replaced wire harness. Ran diagnostic and no codes. Unit working as it should.
We serviced a
AMANA RANGE
Model AER6303MFS
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
No codes found, wire harness is too as well. Checked voltage at L1+L2 and terminal block. Should be 240 but below 100. At L2 or L1 to neutral both are 120 so thats fine. Pulled plug out of outlet a bit to check incoming voltage and same. Ground to neutral is good. L1 or L2 to neutral is 120 both good but L1 to L2 is not at 240. Unit working fine.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Top of door gasket was loose. Reinstalled and still not sealing properly. Ordering new gasket. Unit is in warranty ; ordrng 1 W10856583 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Complaint is that the stainless steel line connecting house spigot to fridge inlet melted inside out. Checked chais ground to outlet ground and outlet neutral and no voltage. Checked copper spigot to outlet neutral and outlet ground and saw 5.5-6.8 volts. Fridge is fine. Rich-SR#7733686799
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that dryer wont stay closed. Found door is faulty and hinges not sitting right. Ordering parts.; ordrng 1 W11187709 (Door) and 2 W11551301 (Hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/18/2022
Replaced suspension as I could not verify bad gearcase, leved unit secured drain tube. If problem persist customer to get video. Recommend going back with cam, belt, washolate, Basket and gearcase
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
I verified an issue. During the spin cycle of the service test the machine will not actually spin but agitate. I checked and verified no,obstruction or drag on the basket and the windings of the motor checked within range (12 ohms). After conferring with techline and speaking to Austin SR# 7733686873 I determined the issue was the ACU. ; ordrng 1 W11322878 (ACU)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/18/2022
Replaced all faulty modules. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Sebastian
Job Details: 05/18/2022
F03 e01water level sensor, user interface acu miscom F6e3 Unit is passing test mode and functioning as it should cannot confirm that these area codes are recent. Customer to use unit and give us a call back of any other issues occur. 'd tier one labor if pressure sensor needs to be changed out explained that control is at 300 plus part if needed
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FTS00
Near Boerne, TX 78015
Sebastian
Job Details: 05/18/2022
Delivered part Could not get signature aggressive dog dog looks like he can jump over the fence was not willing to wait after knocking only one time
We serviced a
WHIRLPOOL MICROWAVE VENT
Model n/a
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit in warranty. Unit is in working order. Recommended to customer get builder out to look at it.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin. Found bad belt. Replaced belt. Noise is gone. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/18/2022
"Customer states unit is still not making ice. Tested out icemaker and it is again getting the E5 error code but is harvesting and filling with water. Checked freezer section. Food is frozen, but there are ice trays inside that do not look to be fully frozen. Checked evaporator and found it building up ice. Will need to replace evap motor with harness. Quoted customer cost of part $119.05 +tax. Ordering part.; ordrng 1 W11249952 (Evap motor with harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/18/2022
Tested unit. Door panel separating from door. Needs new door panel. ; ordrng 1 W11176456 (Door)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/18/2022
Model Number: FFHB2740PE8A Serial Number : 4A53601585. The ice bin needs to be replaced. It is damage in the front and two plastic retainer parts that secure the auger arm are broken. The bar drive connected to the motor is bent. We could have a problem with that but we will bend it back if it is a problem. Quote: $492.13 Part $233.17 Service Fee (Senior Discount) $114. Labor with part unlisted $107.45 Tax $37.51 Our customer paid our service fee at $123.41. The remaining balance upon completion of repair is $368.72 Part ordered.; ordrng 1 242093006 (Ice Container Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Jay
Job Details: 05/18/2022
Unit is level. When you open freezer door no issues. When you go to close you feel and hear a pop when its about to close, last 15 degrees or so. Ordering cam and associated parts. ; ordrng 1 W11293380 (Bracket) and 1 WPW10257206 (Door cam) and 2 WP542638 (Grease)s and 1 WP2182181 (Thimble)
We serviced a
LG DRYER
Model DLEX9000V
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
"During previous visit, customer ordered 2 replacement lint screens. Parts cost was collected at time of order placement. Dropped off lint screens to customer. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/18/2022
Customer complaint of low ice production. Arrived to find no stored fault codes in IM diagnostics and ice bucket full of ice. Display showing E0 indicating no current faults. Verified freezer and ice box temps in range. Verified Ice Box Fan functioning. Water pressure and flow checking good. Customer informed me that demand on IM was higher than usual with family in town. Prior to familys arrival, and increased demand for ice, IM was working well. Switched unit to Max Ice. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/18/2022
"I removed the left door and replaced the upper hinge, lower hinge and the shin hinge left. I reinstalled the door and now the door and mullion are operating better but the right door is now out of line and if the left door is open slowly the hinged seal does not automatically open. It does if it is open quickly. The door is out of line now as well. I contacted Travis, Senior Technician at Whirlpool. Taking an inventory we found that the door stop was missing from the bottom of the door. SR#7733686590. The door stop does not come with a new door. When the previous technician changed out the door he faked to transfer the door stop from the previous door. This oar the is needed. Part ordered.; ordrng 1 WPW10120097 (Door stop) and 1 WP12028505AP (Closer) and 2 WP67006908 (Screw)s"
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 05/18/2022
Dispatched to install part ordered upon initial visit, but part is not on my van. Called to inform customer. Please schedule for soonest availability once part is located. ; saved tckt
We serviced a
LG WASHER
Model WM900HVA
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
Customer complaint of drum light not coming on. Ordering Tub Light to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 EAQ61400802 (Tub Light)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW9530DAB
Near San Antonio, TX 78258
Jim G.
Job Details: 05/18/2022
The built in breaker is tripping. I could not signs of dead shorts or amp draw irregularities. Per techline recommendation I am replacing breaker. ; ordrng 1 WP71002286 (Breaker)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/18/2022
"F8e1 water not detected, f3e1 water level system error , f0e1 load detected during washer cleaning cycle drain Water was not coming in. Cleared codes ran diagnostic and water came in. Tested valves. Came back fine. Tested control board came back fine. Ordering pressure switch. Called into techline and talked with Bruce but did not get sr number. ; ordrng 1 Wpw10448876 (Pressure swtch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
Our customers circuit breaker has been tripping when running the washing machine. I explained that the majority of time it is not the machine but the electrical in the house. Our customer still wanted me to inspect. The outlet has proper voltage, polarity and grounding. However the test warning light is blinking and with the unit I plagued the circuit breaker tripped twice, seven times in a row before it would stick. Another circuit tripped in the home without me touching it. Mr Electric showed up while I was there and I showed the licensed electrician what I have found.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Play motor drive pulley and belt tested unit everything working as a sign up for the issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Jay
Job Details: 05/18/2022
Replaced wire harness. Ran diagnostic and no codes. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
F5e2 f0e2 e3f5 Was unable to replicate the noise described by the customer ran unit through diagnostic test mode confirmed area codes above but the unit is locking and unlocking as it should Asking customer to grab a video of the noise if it comes back
We serviced a
AMANA RANGE
Model AER6303MFS
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
"No codes found, wire harness is too as well. Checked voltage at L1+L2 and terminal block. Should be 240 but below 100. At L2 or L1 to neutral both are 120 so thats fine. Pulled plug out of outlet a bit to check incoming voltage and same. Ground to neutral is good. L1 or L2 to neutral is 120 both good but L1 to L2 is not at 240. Unit working fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Outside side panel on door is separating from glass. Ordering tape to remedy. Unit is in warranty. Drew Sr#7733682885; ordrng 6 WP74009014 (Double sided tape)s
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Top of door gasket was loose. Reinstalled and still not sealing properly. Ordering new gasket. Unit is in warranty ; ordrng 1 W10856583 (Gasket)