We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78223
Chris S.
Job Details: 12/13/2021
Replaced evaporator cover assembly. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit will leave clothes wet. Tested unit. 03 error code. No issues during testing. Unit might have been overloaded. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit was creating bright orange flames during use. Customer provided picture of issue. Tested unit. Blue flames on all burners with small flickers of orange at the tips. Called tech line. Could not duplicate any issues. Advised customer to monitor unit for any further issues. Unit is working as designed. Job complete. Sr 7732469528
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near San Antonio, TX 78221
Jay
Job Details: 12/13/2021
Verified that ice maker is getting proper voltage. Pulled off back panel and found lots of ice around condenser. Melted and moved ice away. Unit test ok.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE507ESS02
Near San Antonio, TX 78216
Zachary
Job Details: 12/13/2021
Replaced console and tested oven to reach target temp of 350 degrees. Oven reached temp. Checked found error code F6E6- Oven appliance manager - lost communication (main/upper oven) replace ACU. Ordering ACU and returning as follows.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced UI tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced motor first tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near San Antonio, TX 78261
Zachary
Job Details: 12/13/2021
Checked washer, concern is that dispenser is not dispensing detergent. Ran diagnostics found no errors. Ran diagnostic cycle and washer performed all functions properly. This washer has the load n go feature for detergent. Explained how it is designed and how it works. Customers other question is how to use different detergents for different types of clothes. Looked up tech sheet and discovered this design basically does not permit the use of multiple detergents based on clothes type. You cannot bypass load n go feature with this design. Washer is working as designed. Emailed customer owners manual.
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/13/2021
Found issue to be burner caps not installed to proper location. Reinstalled caps to proper location to make unit functional. Recommend to customer to have right front burner support replaced due to issue found with it. Customer wished to have that and center burner head replaced. Ordering center burner head and right front support.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 12/13/2021
Last trip one of the gaskets became damaged. Replaced damaged gasket to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs last trip.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78222
Daniel
Job Details: 12/13/2021
Customer reported unit not starting up. After inspection found that washer console was blinking random buttons even if unit was powered off, unit would not start, & when trying to start unit it would not lock. Changed out control and door latch and tested unit. Unit ran a diagnostic cycle but then randomly shut off. Re ordered control, lower harness and console. Customer powered unit off again and console was blinking random again. More than likely faulty console.
We serviced a
AMANA DRYER
Model NED4655EW1
Near La Vernia, TX 78121
Daniel
Job Details: 12/13/2021
Customer reported felt lining ripped off from the dryer basket. Tested unit. Unit functioning as designed. Ordered felt liner. Will return with part to repair
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Customer stated that washer would start up but then automatically go to washing complete diner should we control board and clutch ordering parts. Control board is out of stock.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that the fan on the freezer evaporator is making a noise went to test mode verified all other functions on the unit to make sure nothing else is making noise. Part on order.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 12/13/2021
Could not get to valve in the back of the unit due to wheel/leg being stripped. Per tech line go back with a deeper socket in order to remove it and replace it so I can get to the back valve. Rescheduling for soonest availability.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/13/2021
Tested unit. Found crack in cooktop underneath glass. Will replace cooktop.
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near San Antonio, TX 78230
Jim G.
Job Details: 12/13/2021
Apparently the console will go black and require a power reset at the breaker.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78247
Zachary
Job Details: 12/13/2021
Replaced control, latch assembly, gearcase, wash plate and some support parts. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found tubing much too long made adjustments as best as we could instructed customer that they may have to have a handyman build a better ducting system verified good temperature good voltage and good airflow from the unit itself found the manual along with heavy lunch at the ducting wall marked as a customer instruction did not find any rust on dryer or any other cosmetic issues cosmetic issues wouldnt be covered even if found
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2021
I got the door open then I installed the new door handle. The door now opens and closes as designed. Fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78233
Zachary
Job Details: 12/13/2021
Went to replace scheduled parts and screw that holds stator to gearcase was cranked in too tight or misthreaded and I stripped the screw out attempting to remove it. Having to order entire stator motor parts to resolve issues. All parts in stock, rescheduling and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that there was a split at the bottom of the basket which is collecting soap scum being that this could possibly cause a leak replacing entire basket assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Sebastian
Job Details: 12/13/2021
Found that we did not have the right control to repair issue call tech line and got the correct kit to make repair customer to pay parts and labor on return; schdld next appmnt for 12/20 MON AM
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 12/13/2021
Pulled out entire unit this time to verify leak found that the install and reinstall of this unit is very difficult due to a tile break did however verify that the motor is clean not showing any evidence of leaking only portion that I did find a constant drip on was the inlet tube which is an install piece the customer or installer would be responsible for snap a picture Of drip and ran a test wash mode for several minutes while watching the unit from all angles under unit cannot confirm any other leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78212
Jim G.
Job Details: 12/13/2021
Verified a simple loose connection. Reconnected and tested throughout. Issue is resolved.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS
Near San Antonio, TX 78266
Shawn W.
Job Details: 12/13/2021
This repair will be covered by a authorization K10IAN0FPL1. For the no heating problem we will need to replace the magnetron, transformer, diode and capacitor. Im ordering a fuse and magnetron thermostat as a contingency.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Replaced latch tested unit didnt get any error codes. And ran full cycle everything working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 12/10/2021
Customer complaint was oven not heating again. Tested and found bad thrmst-fix. Ordered fuse to fix issue. Customer request to be placed on UL for soonest possible service once part is in.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Went to replace gear case and screws in the inner tub were rusted and broke off or stripped so couldnt get them off. Need to order screws for hub set appointment for the 27th of this month.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2021
Replaced housing but it appears that the filter was damaged by the previous filter housing.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 12/10/2021
Replaced the regulator found that this did not change anything on the unit call tech line before putting on any more parts as it appears that we just have a gas pressure problem from the house.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78238
Sebastian
Job Details: 12/10/2021
Tested microwave found that unit thinks it is heating up it is turning on turning the plate but hes producing no heat verified that the dial and capacitor appear to be in good condition leaving the magnetron insurance for me to be the issue replacing the entire high side circuit looks like magnetron is already on order but did not arrive today confirm that magnetron as needed.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2021
I verified an obstruction in the harness causing a short and tripping the water leak sensor. I cleared it the obstruction and cleared and liquid. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Adkins, TX 78101
Daniel
Job Details: 12/10/2021
Customer reported fridge lights and freezer light out. Replaced freezer module light. All lights working again. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 12/10/2021
Customer reported food getting frozen in the refrigerator cabinet. After inspection and testing of multiple diagnostic tests found bad damper control. Damper would stay open. Customer also had 2 defective cabinets. Ordering damper control,damper gasket, and 2 extra cabinets.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near Helotes, TX 78023
Scott
Job Details: 12/10/2021
Customer complaint was unit not venting. Tested and found unit is venting out through front. Believe bad installation is not helping the cause. Going to try to change out deflectors to see if that helps the issue but could not guarantee the customer it would work. All parts are oos. Team will contact customer when parts come in.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 12/10/2021
Replace the element and found that my hot surface light was still on verify that I am pulling 14 V down in my front left burner even though the switch is off in the burner is off ordering burner and switch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SDFZ
Near San Antonio, TX 78259
Jim G.
Job Details: 12/10/2021
I verified the issue is that ice will accumulate inside door. Advised preventative measures to clear occasionally. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78230
Drew
Job Details: 12/10/2021
Customer did not need service due to unit functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Last tech suspected SS issue. Rediagosed unit to find issue is a pin hole leak in RC evap. This leak is causing the ice build up on freezer Evap and is also causing the compressor to not function properly. Ordering rc evap and compressor to resolve the issue.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Customer stated unit still not making ice. Unit needs new ice maker. Upon attempting to replace ice maker found original ice maker harness will not work for this new ice maker. Ordering harness and front cover to completely resolve the issue. Original ice maker did dump ice while in home. Customer to monitor incase unit begins making ice.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Sebastian
Job Details: 12/10/2021
Customer having issues with Clark no stored error codes ordering control user interface and noise suppressor.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 12/10/2021
Replaced handle and put nameplate on. Oven is now working and looking as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78232
Zachary
Job Details: 12/10/2021
Checked washer, customer concern is pop/click noise. Found no error codes. Checked under washer for faulty actuator. Found non faulty actuator. Tested washer and there concern was the loud popping when actuator shifts splutch from wash to spin. Explained this is normal and a good sound that it is working properly. Tested twice to verify washer was working well. Rehearsed proper loading procedure, soap usage and affresh cycles. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78244
Chris S.
Job Details: 12/10/2021
Customer stated that when he puts it on cub ice crushed ice comes out found issue to be UI not communicating. Ordering control and UI .
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78219
Chris S.
Job Details: 12/10/2021
Replaced door seal. Everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78221
Jay
Job Details: 12/10/2021
Replaced lid lock, control, and shift actuator. Calibrated unit and ran diagnostic test. No codes. Unit works good.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78232
Zachary
Job Details: 12/10/2021
Got another bad tub assembly see pictures. Called customer to inform them. Ordering another assembly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78230
Drew
Job Details: 12/10/2021
Upon arrival opened the unit up and was unable to figure out the installation of the new switch with the instructions. Tech line said there was installation instructions and couldnt help further. Customer didnt want me touching unit if I didnt know what I was doing as she had someone on her previous unit not be able to put it back together. Need a senior tech to be dispatched ; schdld next appmnt for 12/22 WED AM
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78247
Zachary
Job Details: 12/10/2021
Checked dryer,issue is long dry time. Dryer is receiving proper voltage. Element is powering on properly. Vent going to wall was clear. Only other reason is vent going out through roof causing air restriction. Recommended getting wall vent cleaned to resolve issue. Installed tie-wire to secure vent. Dryer is working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/10/2021
I uninstalled the double oven from the cabinet and removed the needed panels. I replaced both controls and tested. The unit heated but we still had the light problem. I removed the upper door latch cover and door latch, replaced with another door latch and reassembled. The light problem,em is fixed as well. I checked the model number in the system and tested both bake elements by running both ovens up to 350 degrees F. I reinstalled the unit back into the cabinet. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78249
Drew
Job Details: 12/10/2021
Upon arrival customer stated unit was stopping, found no issues with the machine. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/10/2021
Our customer is having problems with a stick water filter. They are and have always been using the proper Whirlpool water filter. I found that the transfer and ejection mechanism in the housing has become worn and will need to be replaced.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Scott
Job Details: 12/10/2021
Changed out drive assembly but did not fix issue. Found noise is coming from wheel housing -exhaust pipe area. Called tech line and spoke to Rick to advised noise could be coming from multiple things. Ordering blower wheel, wheel housing and exhaust pipe to try and fix issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ03
Near San Antonio, TX 78259
Jim G.
Job Details: 12/10/2021
Replaced door. Issue is resolved.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Colton B.
Job Details: 12/10/2021
Replaced control, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Changed out icemaker and tested with no further issues. Icemaker was delivered to customers house.
We serviced a
LG REFRIGERATOR
Model LSXC22486S/00
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/10/2021
Customer stated unit started not cooling properly again. Found cause to be failing compressor. Ordering compressor again to resolve.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Issue was unit sparking. Finding issue to be the customer not using the rack but keeping it in the microwave. Advised to not use rack unless cooking 2 things at the same time. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/10/2021
Issue is a frozen over refrigerator evaporator. Cleared out a lot of ice, but unit needs new defrost thermistor. Ordering new part.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2021
I removed the door latch shield and the door latched. I replaced it with a new one. The light now turns on and off as designed. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Went to change refrigerator door but door was damaged. Reordered door but door is oos. Team will contact customer when part comes in.; saved tckt
We serviced a
UNKNOWN DISHWASHER
Model FG1D2466QF6A
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Issue was that the dishwasher will intermittently trip breaker while not in use. Ran short cycle, unit did not trip breaker and amp draw was appropriate. Believe issue to be with breaker. Customer said that if it happens again hell get a electrician out.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS72EC0HS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/10/2021
Customer no longer needs service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Von Ormy, TX 78073
Jay
Job Details: 12/10/2021
Pulled off back panel. Noticed small scorching mark by owner chord. Power chord tested good. Replaced wire harness and control. Unit testing good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78223
Chris S.
Job Details: 12/10/2021
Customer stated that washer was leaving softener on clothes and staining clothes. Found issue to be faulty motor. Ordering motor and capacitor to fix issue also told customer to use less softener to see if that helps.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Chris S.
Job Details: 12/10/2021
Customer stated dishwasher was not working right and leaking. Found leak in the dishwasher was not installed right and it was leaning forward also reason for not draining was knockout was not knocked out on garbage disposal side fixed issues tested and everything working properly.
We serviced a
JENNAIR WALLOVEN
Model JJW2830DP01
Near Adkins, TX 78101
Chris S.
Job Details: 12/10/2021
Replace UI board to see unit everything working properly.
We serviced a
UNKNOWN WASHER
Model n/a
Near San Antonio, TX 78254
Scott
Job Details: 12/10/2021
Customer complaint was washer not getting any water and leaking a lot of water from underneath unit. Tested and found cracked tub,bad inlet valve and bad drain pump. Can not find parts under marcone,ge or any other parts system. Can not repair due to not being able to find parts. Unable to verify information due to model and serial number sticker has missing digits.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2021
Cabinet was damaged, but replaced control to help solve the functional issues. Unit testing good, calibrated unit. Reordering cabinet, will call customer when it gets in.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/10/2021
Tested unit. Not heating. Found wiring on terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Universal City, TX 78148
Zachary
Job Details: 12/10/2021
Checked washer, found error codes F0E3- overload, F7E9- locked rotor. Checked under washer, found T25 torque screw missing from stator motor. Reinstalled torque screw snug. Calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Drew
Job Details: 12/10/2021
Replaced ice maker and solenoid. No further issues at this point
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS0
Near Adkins, TX 78101
Daniel
Job Details: 12/10/2021
Customer reported ice maker not making ice. After inspection in diagnostic mode found bad fill sensor and recirculating pump. Fill sensor test indicated that it was empty when it was actually full. When opening part to replace found damaged part. Will order new recirculating pump and customer also wanted new tubing and hoses. Called tech line for second opinion and tech line agreed it was either recirculating pump or fill switch. Will return with parts to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Chris S.
Job Details: 12/10/2021
Replaced control board and ice bin. Tested Unit everything working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pleasanton, TX 78064
Daniel
Job Details: 12/10/2021
Customer reported washer not agitating. After inspection found faulty actuator. Replaced actuator and tested unit. Unit now functioning as designed.
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Pleasanton, TX 78064
Daniel
Job Details: 12/10/2021
Customer reported dryer sounding louder than normal while in use. After inspection found blower wheel caked with lint. Removed lint and cleaned blower wheel. Unit is now functioning as designed with no excessive noise.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Universal City, TX 78148
Zachary
Job Details: 12/10/2021
Checked dryer, has 2 issues. One is taking too long to dry clothes. Found issue to be upright vent in home clogged. Cleared everything on the units side and vent going to wall. Recommended getting upright vent cleaned and getting hard shell vent from dryer to wall instead of long flex vent. Second issue is cycle signal is extremely quiet and does not sound properly. Ordering console control to resolve issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
Zachary
Job Details: 12/10/2021
Checked OTR MW, issue is MW door swing back closed when opened and customer gets burned by door after using convection. Tested and it closes slowly back in all positions except when opened fully. Adjusted cabinet screws and was able to make issue much less severe. Only swings closed slightly at half way open. All other positions stay as put. MW is now working as designed no other issues or error codes found.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78264
Daniel
Job Details: 12/10/2021
Customer reported unit to randomly stop functioning and console to freeze up. After inspection found faulty console and control. AIG approved installment of both parts. Replaced parts and tested unit. Unit functioning as designed
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near San Antonio, TX 78240
Colton B.
Job Details: 12/10/2021
Informed by customer that the appointment needs to be on a Saturday. Texted NR to try to see Saturday availability, advised there was none. Rescheduling for a Saturday mid January. ; schdld next appmnt for 1/22 SAT !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78224
Jay
Job Details: 12/10/2021
Water lines have water with pressure. Water filter housing is also getting water. UI is unresponsive at times. Ran test 9 multiple times for ice and water sensor. Both failed. Ordering sensor assembly and UI control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 12/10/2021
Replaced drain pump tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2021
Actual Model Number: WRF757SDHZ00. I removed the freezer door and needed shelves and old light. I installed the new led module and reassembled. Unit lighting is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/10/2021
Last tech found issue with SS. Confirmed issue to be restriction. Replaced dye drier and added service port to compressor. Vacuumed unit, to remove restriction. Held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. Advised customer to monitor through the weekend after a full 24 hr cool down period with the doors shut.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/10/2021
Last trip found faulty ice maker thermistor. Replaced ice maker to resolve the issue. Unit testing good now no further issues at this point. Unit is under warranty warranty.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Customer stated unit just powered off and nothing after that. Verified proper voltage coming to unit. Inspected connections in pig tail plug, found loose connections on all 4 terminals (L1,L2, N & G). Loose connection on L2 actually caused the wire to arc out. Reinstalled all connections properly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DB01
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Upon arrival found unit showing f2e1 stuck or shorted key. Unit needs new console to resolve the issue. Upon opening the box found the part to be damaged. Reordering console to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78228
Drew
Job Details: 12/10/2021
Upon arrival replaced the gasket with new one. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near San Antonio, TX 78207
Sebastian
Job Details: 12/10/2021
Found that the stater and motor are both destroyed at the couplings where they connect found that there is evidence of oil leaking through the gear case and when you turn the drum you could hear it giving resistance and even making a slight grinding noise. Also found that the water valves are in bad shape and the lid latch assembly is inconsistent at best order in gear case rotor stater shifter Lid latch and water valve. Also including basket as the threads on the basket can be destroyed due to the rotor being ran so long while loose.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 12/10/2021
Customer stated unit leaving clothing wet and now has weird noise during cycle. Found shift actuator to have slipped causing both issues. Replaced actuator from truck stock to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Corpus Christi, TX 78414
Adam
Job Details: 12/10/2021
Customer complaint of icemaker not working as well as ice dispenser not working. Inspection of unit shows icemaker has lost home position longer harvest also auger motor no longer responsive is stripped out and will need to be replaced.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Corpus Christi, TX 78414
John L.
Job Details: 12/10/2021
Inspected unit, found issue with console. Are you are a panel has no function, tested for voltage going to panel. Panel is receiving voltage, panel will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 12/10/2021
Inspected unit, found tray on icemaker to have broken off. Will need to replace icemaker to resolve this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 12/10/2021
Installed components, and charged unit. Unit holding charge it and cooling properly, issue has been resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KEHU309SSS00
Near Aransas Pass, TX 78336
John L.
Job Details: 12/10/2021
Installed appliance manager, tested after installation. Issue was resolved, other parts not needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Taft, TX 78390
John L.
Job Details: 12/10/2021
Inspected unit, F8E1 long fill no other codes pulled. Tested components, all components passed except for cold side valve. Will need to replace valves to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Corpus Christi, TX 78411
Adam
Job Details: 12/10/2021
Complaint of unit leaking during operation. I specifically ask customer if she saw water leaking from the unit and she cant say that she has but when she comes back to change the laundry theres a little bit of water on the front side of the machine. Inspection of unit shows error code for long feel no Phil and hoses were reversed. I did swap the hoses for correct hot and cold but in the process was testing water pressure supply to the unit and unfortunately the water coming in on the hot side its barely a trickle and the water coming from cold is a little better unsure if unit is receiving enough water to justify an entire wash cycle. Customer does state she has come out to check the laundry and found it unchanged with detergent still on the clothes but that was When hot and cold for swaps. Now that cold is on the correct Valve theres a 50-50 chance unit will proceed with an entire wash cycle. Replacing water valve will not fix this issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78411
Adam
Job Details: 12/10/2021
Customer complaint of no hot water. Inspection of unit shows no error codes. Manual testing both hot and cold water valves so good functionality an excellent water volume. Customers concern is she cant tell if the temperature is hot enough to her liking for the wash cycle. I did explain to her that the unit does decide the temperature For a hot water cycle. Job should go down as a customer instruct. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 12/10/2021
It was making a loud noise especially on the spin cycle. F1E1 main control fault, cleared error code, all looks good underneath, the appliance wasnt level it was leaning forward, this is whats causing the issue especially with a load, leveled the appliance. Calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle manually, its spinner properly and no longer making the banging noise, the appliance is working normal