Near San Antonio, TX 78245
Richard G.
Job Details: 10/23/2020
RANGE WHIRLPOOL WFC150M0JB0 Customer complaint is that the two big burners were not staying on. Customer then tried a different pan and figured out that the buttons were not being pressed in enough on the burners. Tested to complete. Unit is good to go.
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/23/2020
REFRIGERATOR SAMSUNG RF28HMEDBSG/AA Last trip Samsung tech support stated issue likely lied in rail harness at that point. Replaced rail harness to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
DRYER SAMSUNG DV45H7000EW/A2 Double ticket please close.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/23/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint is that the control panel has lines going across it and has to be reset at the breaker to fix. Verified issue. Need to order control panel.; O-emld tckt
Near San Antonio, TX 78219
S. L.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Tested unit found temperature at 2 and 38 removed ice bin found the ice maker was off turned on ran test ice maker harvested dropped ice and filled instructed customer on how to turn ice maker on. All operations normal. Install instruct today
Near Elmendorf, TX 78112
S. L.
Job Details: 10/23/2020
DRYER SAMSUNG DV45H7000EW/A2 Found shorted element removed drum replaced element all operations normal.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/23/2020
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Checked ice maker found recirculating pump not actuating when in manual test mode ordering pump to resolve issue. Unit is getting good power no issues with powering on or off.; ordrng 1 W11325175 (RECIRCULATING PUMP )
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Replaced ice container due to broken release after replacement tested unit no issues. Job complete.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 10/23/2020
DISHWASHER MAYTAG MDB7749SBM0 Arrived at customer home found dishwasher burnt at control board spoke to safety team deemed dish Non repairable SR7729107824. Whirlpool will contact customer for further instruction. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/23/2020
MW-HOOD COMBO WHIRLPOOL WMH54521JZ0 "Customer complaint is that the fan makes a loud noise when it is turned off. Found something from the builders inside of the fan blades that was causing some of the noise. There is still noise when the fan is turned off, but it is the flap falling back into place. Nothing wrong with unit, tested to complete. Unit is good to go."
Near Stockdale, TX 78160
S. L.
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced right front infinite switch reassembled tested cooktop on light staying off all burners heating all operations normal
Near Boerne, TX 78015
Douglas H.
Job Details: 10/23/2020
DRYER WHIRLPOOL WED8000DW4 "Customer states unit not drying and water leaks out. Checked for errors found F4e3 air flow restricted error. Explained issue to customer and recommended to have some one come check the venting in the home. Unit is functioning properly. No further issues at this point. Called CXC to document spoke with truliana , she documented the situation. 7729104969"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 Customer stated that the issue is the unit is not heating. Swapped out magnetron when it was discovered to be faulty to resolve issue and unit is testing good now with no further issues at this time.
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced door latch as Tech Line requested. It took over 2 minutes to get the water temperature up to 107 degrees F. It never got above that temperature. According to the installation guidelines this unit requires water temperature of 120 degrees F at the dishwasher. The unit does fill, wash and drain. Called Tech Line again and spoke with Adrian. SR # 7729067535"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTM404KPS0 "SR #7729117166 called Tech Line. However, I determined that the unit was missing parts that are needed for the unit to function. This unit was purchased for a scratch and dent and was missing part. Parts ordered. ; ordrng 1 W11025986 (FUNNEL) and 1 W11025988 (FUNNEL) and 1 W11025993 (DRIP TRAY) and 1 W11255994 (SWITCH)"
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
DRYER SAMSUNG DV45H7000EW/A2 Double ticket please close.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/23/2020
WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit is leaking during washes. Found issue to be caused by the drain hole being blocked on the home side. The unit is testing good with no errors and no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 10/23/2020
REFRIGERATOR SAMSUNG RF28R7351SG/AA Unit not making ice. Found ice maker motor stalled and froze teeth in place. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 Dominion does not allow service vehicles in after 6pm. Rescheduling for Monday. ; schdld next appmnt for 10/26 MON !
Near San Antonio, TX 78259
Jim G.
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG525S0JS0 I could not duplicate the issue however I will replace the ignitor. ; schdld next appmnt for 10/29 THU !
Near Bulverde, TX 78163
Jim G.
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW8620HC2 Verified a service pointer on dispenser. Also verified a failed bellow. ; ordrng 1 W11318722 (bellow) and 1 W11465532 (DISPENSER )
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/23/2020
DRYER WHIRLPOOL WED5620HW0 Squealing from the pulley. Will also use repair update per service pointer regarding blower housing. ; ordrng 1 W11401018 (Blower kit) and 1 W10837240 (Idler puller)
Near Shawsville, VA 24162
Chris S.
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4815EW1 The cold water valve was partially clogged. I cleared the valve screen and secured the drain hose with wire tie. I recalibrated the unit. All operations check ok. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2020
DRYER WHIRLPOOL MEDC215EW1 "Found fuse blown. Per techline, recommended replacing element. Replaced element and fuse. All checks ok. ; used 1 W10396032 (Fuse), and 1 W10724237 (Element) from stock"
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 10/23/2020
DRYER MAYTAG MEDB725BW0 Element is not putting out the proper heat. Will replace element and thermostats. ; ordrng 1 WP8544771 (Element) and 2 279973 (Thermostat kit)s
Near Salem, VA 24153
Chris S.
Job Details: 10/23/2020
DRYER MAYTAG MED5630HC1 The vibration was being caused from a lint buildup on the blower wheel. I cleared the lint and checked operation all operations check OK
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Reset unit. Filter was stuck. Was able to remove filter and show customer. All checks ok.; used 1 Wp8567668 (Tie) from stock
Near Hollins, VA 24019
Uriah B.
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0HZ1 Needs front right switch. ; ordrng 1 WP3149400 (Switch)
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Freezer temps not what they should be. Reading at about 23 degrees. Will replace thermistor to start. ; ordrng 1 WPW10384183 (Thermistor)
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/23/2020
DRYER MAYTAG MGDB766FW0 Reset unit. Customer finding intermittent starting of the unit. Informed customer about how touch panel works. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Moneta, VA 24121
Chris S.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL MDB4949SHZ0 I installed the pump and motor and checked operation all operations check OK. I checked and cleared area codes
Near Moneta, VA 24121
Chris S.
Job Details: 10/23/2020
COOKTOP KITCHENAID KCGS550ESS01 There was no one at the house. I talked to the customer on the phone and it sounded like the left front burner cap may not be on the burner correctly causing it to be difficult to light. Customer will make sure the cap is on correctly and call if the issue persists.
Near Roanoke, VA 24015
Chris S.
Job Details: 10/23/2020
RANGE WHIRLPOOL KFED500ESS03 Both rear feet mounts were bent causing the feet to not sit squarely on the floor I straightened the mounts and checked operation. All operations check ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/23/2020
WASHER WHIRLPOOL MVWB766FW1 The lid is breaking at the left hinge point causing the lid latch to not lock without assistance. Austin appliance told customer that the repair is covered under warranty. ; schdld next appmnt for 11/9 MON 12-4
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/23/2020
DISHWASHER MAYTAG MDB8989SHZ0 The detergent dispenser latch is broken and won’t stay in the close position anymore; ordrng 1 W10861000 (detergent dispenser)
Near Roanoke, VA 24018
Chris S.
Job Details: 10/23/2020
REFRIGERATOR SAMSUNG RFG298HDRS/XAA The freezer compartment was warming but started working correctly again. The freezer seemed to warmer in some places than others indicating that the evaporator fan motor is failing. If the issue returns we will order and replace the evaporator fan motor.
Near Salem, VA 24153
Uriah B.
Job Details: 10/23/2020
FREEZER WHIRLPOOL WRF560SMYB04 "Replaced control, baffle, and freezer defrost thermistor. All checks ok at this time."
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 I installed the compressor the dryer and the refrigerator compartment evaporator I checked for leaks and pull a vacuum on the system. I charged the unit with 5.5 ounces of 134A. I instructed the customer to let us know immediately if the unit begins to warm up at all. All operations check OK; pckd up 1 W11116006 (evaporator)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW7500GC2 I contacted techline and spoke to a Rick SR# 7729063721 who had me check voltages and recommend main harness and control board. ; ordrng 1 W11130238 (cntrl-elec) and 1 W11130532 (harns-wire)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
RANGE KITCHEN AID KFDC506JSS00 Replaced both receivers no change to operation door still staying open checked for error codes none found ordering door latch to resolve issue and front frame just in case ; ordrng 1 W10830016 (latch-door) and 1 W11192749 (FRAME)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW3090JW Unit not powering on. Found issue to be electronic control not sending sufficient voltage. Ordering control to resolve the issue. ; saved tckt
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WASHER WHIRLPOOL WETLV27HW0 "F7E6 stored in unit, bad motor will need to be replaced. Bill office. Capacitor has already been replaced. ; ordrng 1 W10890624 (motor-drve)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
DRYER MAYTAG MED5630HW1 Issue is a scraping noise during the drying cycle. Issue seems to happen when the loads are heavier and run longer. Issue believed to be a faulty blower wheel. ; ordrng 1 WP697772 (blower wheel)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW8500DC5 Issue is a faulty latch error code. Replaced control and lid latch. Unit tested good.
Near , TX 78261
Jim G.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Robert SR# 7729065551 verified console is at fault. ; ordrng 1 W11297728 (console)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
RANGE KITCHEN AID KSEB900ESS3 "Issue is oven is too cold. My temperature readings confirm this. Finding issue to be the unit was calibrated to -30 degrees. Adjusted calibration, unit tested good. Customer will do some baking and let us know if more issues arise."
Near San Antonio, TX 78251
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Replaced freezer door, tested to complete."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Checked refrigerator found freezer light burnt out replaced light unit is working as designed. Job com0lete.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated unit not drying the dishes. Ran diagnostics testing to check unit. No error codes present, unit heating properly. Rinse aid dispenser full at this point. Advised customer to monitor the rinseaid to see if it’s dispensing. No issues found at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit not drying properly. Ran diagnostics testing to check unit. No error codes found. Found unit heating but heat wasn’t adequate. Ordering control to resolve the issue. Part is on b/o. ; ordrng 1 W10906426 (CONTROL)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 heating element visibly damaged and corroded. Replaced heater. Issue resolved.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
WASHER WHIRLPOOL WFC7500VW2 "Ran universal diagnostics test mode and all indicators were working and each function of the unit functioned as designed. The unit is filling, washing, spinning and draining well. Ran the quick test mode as well and same results. During each test and sub test no errors were found. Our customer is experiencing certain cycles that leave the clothes more wet then they should be. This is usually the result of improper drain hose installation into the stand pipe or a clogged drain pipe or hose running from the homes standpipe or floor drain to the output area for the water. It can be a result of a clog in the units drain pump or a slowly failing drain pump. We can replace the drain pump but I advised the motor home owner to ensure that the drainage at the motor home site is cleared first, because it is draining fine at Crestview RV. Our customer feels confident that the drainage at the home site is clear. I explained that we can indeed change out the drain pump
Near San Antonio, TX 78244
S. L.
Job Details: 10/22/2020
FREEZER WHIRLPOOL WZF56R16DW04 Found copper tubing vibrating on condensation pan bent tubing up noise is now gone checked temperature fans all operations normal issue resolved job complete.
Near San Antonio, TX 78220
S. L.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5000DW3 Found unresponsive unit and unit full of water inspected pump found Checked terminal found broken wire at black and yellow wire at terminal to drain pump repaired wire with new terminal and inserted terminal to molex reconnected to drain pump and tested all operations normal recalibrated unit.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE525S0JS0 Replaced harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78237
Jesus C.
Job Details: 10/22/2020
WASHER AMANA NTW4516FW3 Tested washer. Noise during agitate. Found pulley cover bent and rubbing on pulley. Repaired cover. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78238
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0JB0 "Replaced burners with replacement kit. Front left burner is stuck and will not come out. Element receptacle needs to be replaced.; ordrng 1 814399 (receptical,surf.unit)"
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Found that our customer had temperatures of 35 F in the RC and 30 degrees F in the freezer. This is odd for a single evaporator. I found that the freezer door was not completely closing. There was an ice cream bar and a good pile of ice on the floor of the freezer. I removed the door and shelf, cleared the area of debris and cleaned. Reassembled. Freezer door is now closing as designed. Explained to our customer that they should wait about 24 hours to put new items into freezer and to expect quality ice production. Unit fully operational."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Customer stated unit RC compartment not getting under 40 degrees. Ran diagnostics testing to check unit. Per diagnostics testing all temps are spot on. Finding issue to be temp regulator in UI. Ordering UI to resolve the issue. Advised customer to call if notice any ice build up on rc EVAP. Part b/o; ordrng 1 W11099340 (USER INTERFACE)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW0 "Issue is a clicking noise during agitation. Finding issue to be that the stator was awkwardly aligned with the slider. Reinstalled stater, unit still clicks. Notices some wear spots on the slider. I’m ordering a new stator and slider to resolve issue. Customer has concerns about the amount of water that machine uses on bedding cycle. Water fills half the tub as it should. I called techline on this matter on the last visit and Leon assured me that that is the proper amount of water for this cycle. Part is out of stock, not rescheduling.; rqstng P&A on 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor), states that autho needed"
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced ice maker due to tray being broken after replacement tested ice maker no issues unit is working as designed no leaks found. Job complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/22/2020
COOKTOP ELECTRIC WHIRLPOOL WCE77US6HS Found that our customers cooktop has a cosmetic defect either manufacturer related or builder damage. I have included pictures of the damage. Part ordered.; ordrng 1 W11223312 (cooktop)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
DRYER MAYTAG MEDB855DC4 Blower fan. Will return to repair. ; schdld next appmnt for 10/19 MON !
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0EB3 Replaced burners with replacement kit. Unit is good to go.
Near San Antonio, TX 78222
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Removed evaporator cover defrosted unit replaced harness for evaporator then control and FC harness. Tested all operations normal.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HW00 "Issue is that unit fills reservoir too much, but still makes ice. Going to try a new recirculating pump to help issue. Rescheduling.; ordrng 1 W11325175 (PUMP)"
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
COOKTOP ELECTRIC KITCHENAID KICU509XSS Found F47 error on 2 right burners. Per service pointer W10556232 A went through tech sheet steps ordered new module for right and Ui just in case DOP provided and attached to work order. Call when parts come in.; ordrng 1 W10857232 (MODULE) and 1 WPW10396615 (display)
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 10/22/2020
RANGE KITCHENAID KDRS467VSS05 "Replaced latch, blower and control board due to error codes not clearing after replacement all codes went away fan worked at both low and high speeds latch closed and open unit is working as designed. Job complete."
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE510S0HS1 Installed new switch and element. Bad switch damaged control. Picked up new control from APC. Installed control. No further issues. Tested to complete. ; pckd up 1 W11316353 (cntrl-elec)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
DRYER SAMSUNG DV50F9A7EVP/A2 "Issue was a broken pulley. Replaced pulley, unit testing good."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS Rescheduled with customer approval. ; schdld next appmnt for 10/20 TUE !
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 "Not cooling properly and noisy and ice maker making too much ice when is cooling properly. Temps rc 45, freezer 35. Pressures while running low side minus 15 and dropping slowly, high side around 80 psi. Calling techline due to reoccurring issues. Spoke with Steve. Explained the situation. He stated based on pressure readings and no visible leaks detected, He has deemed unit un repairable. Sr 7729066898 No further issues at this point."
Near San Antonio, TX 78227
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW2 "F5E2, F0E5, unit is having control issues. Found a dent on the inside of the drum. Control PSP item. Will informed customer to change out the outlet. ; ordrng 1 W10752719 (basket) and 1 W11419215 (CONTROL )"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
WASHER MAYTAG MVWP576KW0 Rescheduled due to fam emergency. ; schdld next appmnt for 10/19 MON !
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 "Not cooling properly and noisy and ice maker making too much ice when is cooling properly. Temps rc 45, freezer 35. Pressures while running low side minus 15 and dropping slowly, high side around 80 psi. Calling techline due to reoccurring issues. Spoke with Steve. Explained the situation. He stated based on pressure readings and no visible leaks detected, He has deemed unit un repairable. Sr 7729066898 No further issues at this point."
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/22/2020
WASHER MAYTAG MHW5500FW0 Tested washer. Not draining. Found wiring to pump broken. Repaired wiring. Unit now draining. No further issues. Tested to complete.
Near San Antonio, TX 78230
Richard G.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS03 "Customer complaint is that the F4E2 error code, magnetron temperature sensor has returned. Thermistor reading 9.4 at connector p21. Magnetron was previously replaced, Called techline and spoke with Bruce, verified reading at connector p21 on mw appliance manager. Recommends replacing mw appliance manager.; ordrng 1 W11325603 (APPLIANCE MANAGER)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVW7230HW0 Checked washer found strike and latch brother replaced both unit is working as designed no issue. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Customer complaint is that the unit is not cooling again. Says they had someone check out the refrigerator before our previous visit and said there is a freon leak. Compressor is running. Checked evaporator harness connections and all readings are normal. Air is circulating but there is no frost pattern on evaporator. Called techline and spoke with Butch. Says to have sealed system come out and check unit.; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28K9070SR/AA "Replaced door. Additional issue, top right door is broken at bottom, causing metal to grind against the hinge. Will need top right door and hinge as well.; ordrng 1 DA61-10861A (MIDDLE RIGHT HINGE) and 1 DA91-04498F (RIGHT REFRIGERATOR DOOR)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW1 Replaced valve and control. Ran unit through calibration and automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW6120HW0 Tested washer. Found rattling noise during spin. Found wire harness hitting cabinet. Used zip tie to secure harness. Noise is gone. No further issues. Tested to complete.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DC3 Customer does not need repairs at this time.
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WMH78019HZ0 "Spoke with customer, said son has a low grade fever. Will reschedule for next Friday if better. ; schdld next appmnt for 10/23 FRI !"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS0 Unit not making ice. Temperatures are fine. Reset temperatures back to manufacturers recommended. On test 56 for the ice maker we have a E5 error code timed ice making. No error codes on test 66. Found that the ice maker harvests and the ice maker fills with water. The door switches work and the ice box fan and thermistor works. Ice motor works. Called SG then Steve at Tech Line. We determined that the unit will need a new ice maker. The thermistor is open and it comes on the ice maker. Part was already ordered by management. ; saved tckt
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/22/2020
WASHER WHIRLPOOL GHW9400PT4 "I ran diagnostics and the unit began to fill with water and quickly stopped and displayed error code F11 Serial Communication Error. Communication between the CCU and the MCU cannot be sent correctly. I followed the service procedures in the Tech Sheet to check the connections between the CCU and MCU as well as the motor. I rest all connections and re-tested. Same result. Called Whirlpool Tech Line and spoke with Andrew. We checked to ensure we were receiving 120 VAC at the CCU while running diagnostics. Then checked the connection between the CCU and the MCU. Because we had no voltage we were able to determine that the CCU needs to be replaced SR# 7729069711. Our customer paid our service fee in full. Remaining balance to complete repair is . Our customer will weigh his options and let us know if he will move forward with the repair.; ordrng 1 WP8182697 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Unit making loud noise. Found freezer EVAP frosted up and fan hitting frost. Ran diagnostics testing to check unit. Heater is coming on and bimetal good. Issue is control not allowing unit to defrost properly. Quoted 407.84 for P&L plus tax. Customer wants to proceed with repair. Ordering electronic control to resolve the issue. Collected priority Sc. ; ordrng 1 W10854027 (CONTROL)
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found wire nut not attached to power cord wiring, fixed and tested to complete."
Near San Antonio, TX 78230
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated rc compartment not cooling properly. Verified that rc EVAP getting frost pattern in diagnostics testing. Checked thermistors. Rc EVAP thermistor showing as open. Ordering EVAP harness as couldn’t locate my truck stock part. ; ordrng 1 W11087438 (EVAP HARNESS)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS The oven is mounted in such a way that it is sitting directly above a warming drawer. I advised customer too work with an installer or the builder to allow for a safe oven extraction and therefore safe repair. ; saved tckt
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
DRYER MAYTAG MED6230HW0 Removed top replaced console and Ui tested door and tested functions all operations normal job complete.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/22/2020
WASHER MAYTAG MVWC415EW1 In diagnostics found error codes F5E1 Lid switch fault and 8E1 No Fill Long Fill. Ran automatic test mode and all lads function except the cold water valve was putting out hot water. In manual test mode the unit was not fully dispensing cold water. All other loads functioned as designed. There is a very delayed response time for component loads from the control board. A few times I could not get it to go into diagnostics. This unit will likely need a control board at some time down the road. Lid lock passed test 8 and will not need to be replaced. Replaced water valve and ran calibration. Tested valve in manual test mode. The valve is now working. Unit is fully operational. Advised our customer about Afresh Cleaner since there is hard water coming into the home. ; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78249
Richard G.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED7000DW2 Replaced harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
DISHWASHER SAMSUNG DW80R5061US/AA00 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
RANGE KITCHEN AID n/a I verified the issue was a faulty control board. Unfortunately the control board is now discontinued.
Near San Antonio, TX 78244
S. L.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Found harness that parts house told to order was not exact match called tech support spoke to Eric did video chat he examined the unit advised me to order entire side rail with harness. Request otl for part.; rqstng P&A on 1 DA97-13780B (ASSEMBLY RAIL.), states that autho needed"
Near San Antonio, TX 78217
Jim G.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED5000DW2 Verified clog at the external dryer vent (at the wall). I’ve advised customer to please reach out perhaps to apartment maintenance to clear out vent although as a courtesy I’ve cleaned out what I could manually which was substantial enough to help alleviate the issue. Used wire tie to secure dryer vent. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 10/22/2020
RANGE KITCHENAID KDRS467VSS05 "Replaced latch, blower and control board due to error codes not clearing after replacement all codes went away fan worked at both low and high speeds latch closed and open unit is working as designed. Job complete."
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
RANGE KITCHENAID KFDC558JSS00 Upon arrival customer complained that both ovens inoperable went foward with correcting orfice holder and orfices this issue has been resolved called tech line spoke to Andrew SR 7728493996 went through some tests he said replace 30 inch door latch. Advised customer part may not come in but set appointment for Friday tentatively.; ordrng 1 W11029221 (latch-door)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked dishwasher found error code f2e1 ui loose connection checked for security at all connections unit is working as designed after reseating connectors job complete.