We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Robstown, TX 78380
John L.
Job Details: 08/25/2021
Found multiple issues with this unit. Evaporator fan not functioning, when powered on. Compressor powers on, amperage is Normal from compressor. According to notes parts have been ordered or should have been ordered for this unit on 6/24/21 does not look like part ever came in or installed . Those parts maybe required for fix. Adding to parts ordered needed for repairs as evaporator fan has no function as well as damaged power cord.;
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Corpus Christi, TX 78411
Adam
Job Details: 08/25/2021
Inspection of unit shows error codes for unbalanced load and water hazard. Service partner in relation to this issue suggest replacing control to resolve issue. Ordering drain pump and ACU to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Corpus Christi, TX 78412
Adam
Job Details: 08/25/2021
Install kit tested unit issue resolved
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78414
Adam
Job Details: 08/25/2021
Install components tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Skidmore, TX 78389
Jim
Job Details: 08/25/2021
Customer states that dryer is not heating. Check all resisters. One on blower end no good. Replace and test. Dryer working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Skidmore, TX 78389
Jim
Job Details: 08/25/2021
Customer states that washer is not agitating.. Change out actuator. Run automatic test, washer working properly.
We serviced a
DRYER WASHER
Model n/a
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
Our customer is having a bad sound in the dryer. The dryer vent has not been cleaned out and I saw evidence of this. The lint build up has caused the rollers and pulley to determinate over time and will need a dryer repair kit. As well our customer will need to have the homes dryer vent cleaned out by a professional.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5600AWB
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Replaced latch, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near San Antonio, TX 78264
Jesus C.
Job Details: 08/24/2021
Installed new UI and ice maker. No issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/24/2021
Customer called back for not cooling. Unit isnt cooling. Checked pressures, low side in a vacuum around -20 psi and high was around 75 psi this is indicating a leak. Checked unit over completely for the leak, checked both evaporators, no leak anywhere to be seen. Noticed a rust stain on the back of the unit, what appears to be coming out of the control board area, this location is directly in line with one of the sealed system tubes. This is an internal leak and can not be fixed. Explained all this to the customer and advised AE of the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNB02
Near Castroville, TX 78009
Sebastian
Job Details: 08/24/2021
Found that the bi metal was not showing any resistance whatsoever indicating a cut in the circuit new by metal reading correctly replaced harness found that fan was operating as it should mustve been frozen over for the last technician only charging for harness and tear one labor. By metal is covered for one full year service and labor covered for 90 days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Issue is the gasket isnt staying on door. Ordering new door to resolve issue. Will call customer when parts come in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/24/2021
The upper rack rollers are broken and the stops are missing. Will need stops and repair kit. Part ordered.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78217
Chris S.
Job Details: 08/24/2021
Customer stated that washer making weird noise. Found issue to be bad cam and belt and gearcase ordering cam and pully belt.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430IL03
Near San Antonio, TX 78209
Chris S.
Job Details: 08/24/2021
Customer stated that oven was taken to long to heat and then wouldnt hold heat. Found issue to be faulty control board, console, and thermostat fuse just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
I defrosted both the freezer and fresh food compartments. I replaced the main control and the user interface. I tested concerned components and all are now functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/24/2021
I removed the evaporator cover and defrosted the unit. I replaced the main control, the evaporator wiring harness and the thermistor. Customer will monitor performance. If we have a call back we should send a sealed system technician to check for restrictions.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Unit has frozen up ice maker. Ordering new ice maker repair kit to resolve issue, will call customer when it comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2021
Installed new ice maker. No issues during testing. Job complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bulverde, TX 78163
Jim G.
Job Details: 08/24/2021
Verified an issue with the module. And possibly the dual gas valve.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
Our customer is having problems with the wrinkle control. I checked the switch with my multimeter and the line is open in the 1 o lock position. This will need to be changed out.The timer is not functioning as designed and will need to be changed out as well. Parts ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/24/2021
It appears the icemaker is at fault as well. Will return with new ice maker.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Issue was lights staying on all the time. Replaced wire harness and control, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 08/24/2021
Issue is a no cool freezer. Finding issue to be a faulty evaporator fan motor. Ordering and returning. Please place customer on urgency list.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
I found that the shifter had become dislodged from the cam on the gear case. I replaced with the re-engineered parts Ran calibration and tested the agitate and spin in manual test mode. Ran automatic test mode. This unit is now fully functional.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/24/2021
Customer stated when another company came and replaced the doors unit became warm as doors were off for a long time, after that the over temp alarm kept going off. Upon arrival found unit cold enough to allow the reset. Reset over temp alarm. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Douglas H.
Job Details: 08/24/2021
Last tech found faulty ceased compressor. Confirmed that diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised of 24-48 cool down period. No further issues at this point. Unit is under warranty per sb web.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830DP03
Near Helotes, TX 78023
Sebastian
Job Details: 08/24/2021
Unit was constantly giving a stuck button error code could not even get in the diagnostics part show covered five years on this unit. Charge for labor and service fee unit testing good Charge tier one labor as I did not have to pull out the whole oven and normal service fee
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 08/24/2021
Customer stated that refrigerator was working intermittently. Found issue to be faulty control board.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78250
Sebastian
Job Details: 08/24/2021
And evaporator fan making slight noise replaced evaporator fan found that unit continue to make noise found the source of noise to be within drain pan found that refrigerant tubing was not properly set and Gromit made adjustment in unit working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Kendalia, TX 78027
Jim G.
Job Details: 08/24/2021
I verified that the compressor was failing. It appears to be seized up as it will start up and then shut off. I tried a start device and that did not correct issue.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 08/24/2021
Found that the cold side of the water valve is completely packed off with resin after clearing resin and taking a wire brush to the inner side of the call valve put on their water valve is now turning on and working as it should
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 08/24/2021
Found that there was a suds error code a water valve error code in an off-balance error code verified all functions are working as they should did find heavy cloggage in the Bellows area cleared out cloggage checked recirculation outlet to make sure that was not clogged as well tested unit unit is no longer pulling up Eric owed explain to Maine and said I need to go over soap usage with a customer to Use no more than 3 tablespoons for the largest load into bring it down from there. Customer must also be mindful of the cloggage that could happen due to far from the animals customer instruct
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/24/2021
Changed bulb. Housing is now good. Light turns on. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 08/24/2021
2218 I customers concern was if they had wet clothes at the end of the cycle maintenance and came by and made sure that the customer was putting the spin cycle modifier on customer said that they hadnt had issues since then went through test cycle found that there was no error codes listed ran through spin test after verifying there is no cloggage in the unit or anything wrong with any of the function spin cycle appears to be working as it should be explain to customer that the options do save them selves after modified on the unit so to be mindful of where the variables are when a load is started. Customer instruct
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
Our customer is having extensive frosting on the front edges of the door seal resulting in ice and frost build up on bottom of freezer as well as near the back drain pan area I found that the door is extremely warped on the bottom leaving a huge gap between the gasket and cabinet. I heated treated the seal as best I. Hold and asked our customer to leave it. Loses for at least 5 hours to cure. The gap will likely open again. We need the new door to prevent extensive frost build up. Part ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/24/2021
Replaced bin. Issue resolved.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/24/2021
Replaced faulty dispenser. Issue resolved.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Bulverde, TX 78163
Jim G.
Job Details: 08/24/2021
I was able to thaw and determine the compressor is working properly. I then determined that the thermistor is at fault.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78239
Chris S.
Job Details: 08/24/2021
Customer stated that they got washer replaced already and dont need service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78239
Chris S.
Job Details: 08/24/2021
Customer stated that washer wasnt washing right. Got fault motor error code. Ordering motor and capacitor.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Jesus C.
Job Details: 08/24/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 08/24/2021
Unit appears to be working as it should only Erico list it was a water inlet temperature fault water did seem a little hot coming out of the water valve although I never tested over 120 went to water heater found that it was sent to 120 so water valve itself must be failing at the thermostat replaced with truck stock zip tied to secure; used 1 W11210459 (VALVE), and 1 8567668 (Tie) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 08/24/2021
Costumer had frozen freezer rails. Used food grade grease to lubricate rails. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Colton B.
Job Details: 08/24/2021
Refrigerator not installed properly. Leveled unit and installed grill. Customer happy with it now.
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWS1
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/24/2021
Ive verified that the drain valve is failing and possibly the drain pump too. Will return to install.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78216
Zachary
Job Details: 08/24/2021
Checked dishwasher, complaint issue water leaking underneath unit. Found error code F7E1- wash motor failure, F10E2- vent electrical problem. Put dishwasher through service diagnostics cycle. Could not replicate leak. Customer states that it was coming from heating element in the back. Based off of another looking at it about 2 months ago. Dishwasher performed well in cycle no issues present. Ordering control board to resolve electrical issue, keeping sump&motor assembly as contingency.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78259
Zachary
Job Details: 08/24/2021
Checked OTR MW, found heating components compromised and diode fried. Removed from cabinet and replaced magnetron, transformer, capacitor and diode. Which is all recommended by WP for this fix. Tested MW and it is now working as designed. No other issues or error codes found. All is covered by WP authorization.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
Zachary
Job Details: 08/24/2021
Replaced drive motor and control board. Tested dryer, found no other issues or error codes. Dryer is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that washer is leaking water from bottom. Check bottom, floor has evidence of leaks. ; rqstng P&A on 1 W10763078 (Hose, inner) and 1 W11244231 (Hose,outer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that refrigerator is not cooling properly. Pull temperature from refrigerator, 62 degrees. Pull freezer temp, 26 degrees. Cleaned condenser coil of dog hair, but no help. Temps supposed to be 33 for refrigerator, and 0 for freezer. Called TechLine, spoke to Bruce. Bruce states that if evaporator coils have heavy frost , follow directions in service pointer. No frost - sealed system issue. Evap has frost on coils. Service pointer states that kit must be orderedand used to correct issue. Please reschedule customer when parts arrive.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 08/24/2021
Upon removing all gasket and getting ready to install new gasket received, found new gasket to be damaged with multiple breakages magnets and gaskets. Will need to re-order gasket in hopes of receiving one in better shape. Will reschedule once part is acquired.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/24/2021
Inspected unit, control board seems to be getting power but unit will not function. May need to replace control panel and wiring harness to resolve issue on this unit.; ordrng 1 W11294858 (cntrl-elec) and 1 W10919934 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
Installed component, recalibrated unit and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
F6E2F2E1Installed both ACU and control panel, recalibrated unit. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
John L.
Job Details: 08/24/2021
Inspected unit, checked temperatures in freezer and fridge compartments. Freezer temperature reading 50 degrees, fridge temperature reading 45 degrees. Ran test 5 to check on compressor function, compressor struggles to run also a high pitched noise coming from compressor. Will need to to replace compressor to resolve issue.; ordrng 1 W10695094 (compressor)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFHO4
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that water is leaking from back of refrigerator into top drawer (see photo). Water is condensation from freezer area. Evaporator fan not running.; rqstng P&A on 1 WP2315539 (Motor, fan) and 1 WP2163777 (Fan, motor) and 2 WP2264462 (Grommet)s
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ingleside, TX 78362
John L.
Job Details: 08/24/2021
Installed sump, noticed that drain tube has a small split which is leaking while under unit. Will need to replace as well, ordering tube for unit.; ordrng 1 W11036161 (Hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Corpus Christi, TX 78415
Jim
Job Details: 08/24/2021
Customer states that washer is walking all over the room while spinning. Check codes: F0E2(oversuds), and F7E5 (shifter fault ) are only faults. Lid is locked, and will not release. Call TechLine, speak to Austin (SR7731577135). Recommend replacing lid lock before any other troubleshooting can begin. Replace lid lock (W11307244). Put into manual mode and spin. Still shaking, but not as bad. Possible suspension kit problem. Install suspension kit, calibrate and test in automatic and manual mode. Washer operating as designed.; ordrng 1 W11307244 (Lid lock assy)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 08/24/2021
Inspection of unit shows no power to control board. Replace control issue is still unresolved. Further inspection shows power supply to terminal block was not installed correctly allowing Wires to become loose overtime and disconnecting. Connected wires properly tested unit issue resolved
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78413
Adam
Job Details: 08/24/2021
Install control ran service cycle issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Corpus Christi, TX 78415
Adam
Job Details: 08/24/2021
Technician error not all parts required for job were received. Previous visit I had marked control board as return to vendor instead of a reschedule. I did go ahead and replaced user interface hoping that would resolve the issue unfortunately it has not control board will be required for repair. Re-order control board
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Robstown, TX 78380
Adam
Job Details: 08/24/2021
Install components tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78415
Michael
Job Details: 08/24/2021
I didnt have the main control, it was left in previous bin. Rescheduled the customer for the next available day ; schdld next appmnt for 8/31 TUE !
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
Michael
Job Details: 08/24/2021
The customer said the appliance wasnt heating. I checked voltage at the wall outlet and the the appliance, not getting 220 VAC, I checked the breaker, its not plugged in properly, this will be a customer issue, advised to get a qualified personal check it out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
Installed both the inlet valve and ice maker, still nothing. Ill put it into diagnostics and the try activate both water fill test and harvest cycle, it wont activate, I turned the switch off and turned back on, itll start up but it wont complete the harvest rotation, and it will not call for water when I try the fill test. I removed the kick plate and checked the wiring coming from the door, all looks good. I called whirlpool tech line and spoke with Andrew , I explained what Id done, he had me check AC voltage at the harness to the ice maker, getting corrected voltage, he said to replace the ice maker again. I asked him if the UI may have an issue, he said no, not to replace it, reordered the ice maker, ordered the UI just in case. no ETA on the ice maker, please reschedule when the parts come in
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
Oven isnt coming on, top burners are working normal. No error codes, installed new ignitor, the ignitor and oven are working normal .
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/24/2021
The drum doesnt turn. Removed the front panel and found the motor pulley had broken off and damaged the belt, the motor and idler pulley arent locked up and spinning properly, ordered the motor pulley and the belt, rescheduled the customer.; ordrng 1 W10460106 (Motor pulley) and 1 661570V (Belt)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
Model Number: JDRP548HL00 Serial Number: D94112366DOP 05/03/2020. Our customer is having intermittent problems with the center rear burner taking to much time to ignite. I did notice some intermittent failure to ignite and it would have to be repeated. Our customer is using a lot of coverings that could be affecting the grounding. Im ordering a new cap to see if this will improve the performance. I explained to our customer about the coverings and what we can do but that there at present no guarantees it will improve significantly. Parts ordered. OOS.; rqstng P&A on 1 W11319224 (Part burner)
We serviced a
JENN-AIR COOK TOP
Model n/a
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Model Number: JGC7636BS01 Serial Number: XDX4601627. This unit is not showing up in entitlements with an DOP or actual goods issue date. I called Jenn Air Trade Partners and spoke with Janice. She told me it is in warranty and has a goods issue date of January 2021. She provided SWPP828C71831. I have ordered the parts and seeking authorization to move forward. I contacted our customer and left a voice mail that we will contact him to set up an appointment. ; rqstng P&A on 1 W10617808 (Electrode Center Rear) and 1 W10571930 (Clip) and 1 WP8190929 (Spark module) and 1 W10617681 (Harness Main)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/23/2021
Tested unit. Water leaking from drain pump. Found o ring slipped off of pump. Re seated o ring. No further leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/23/2021
Tested unit. Not dispensing ice. Will need to replace auger motor. And yoke. ; ordrng 1 WPW10317991 (Auger) and 1 WP63052-2 (Yoke)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/23/2021
I called Whirlpool Tech Line to update them on what I have done and to seek resolution for the customer. I unfortunately got Steve who suggests things that have already been done and is of little help on anything. He wants me to check the grounding of the burner again by checking the homes voltage at the outlet. Then check the grounding of the burner by placing one end of the multimeter on the L1 at the outlet and the other touching the burner. If we have the same voltage, change the spark module again. He did not however tell me what to do if it is different. This would indicate that we have a grounding problem but had not told me how to correct this. I called back and spoke with Sterling and he down played Steves approach. He said we need to focus on why the flame is being detected to go out. He wants me to replicate the problem the. While it is clicking to take an insulated screw driver and touch it to the electrode. If the it continues to click we have a bad spark module. If it goes out we need to try and file down the burner again at a 45 degree angle to 1/16 of an inch and or do my best to shift the burner closer to the electrode and bolt down. Check Water Column pressure 5-14 inches Sterling. Check spark module grounding. There should be a green wire going to ground. We discussed what I read today and we could have some air venting that is pushing the flame which when it cannot detect will cause the spark module to be initiated. I will not order anymore parts since we have already replaced everything on the electrical side and we can get out to our customers home quicker without waiting on a part that likely will not help. I contacted our customer and left a message that our office will contact him to set up an appointment.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2021
Installed new igniter. Tested unit. Broil ignites. Stays trying to ignite. Then shuts off. Will need to replace DSI board. ; ordrng 1 W10860916 (Dsi)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 08/23/2021
2106544491 customer stated icemaker stopped making ice. Found issue to be faulty icemaker. Part is out of stock.; O-emld tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
Jim G.
Job Details: 08/23/2021
No issues at this time. However I am making note of intermittent failure described by customer that might point to a faulty diverter pump.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jim G.
Job Details: 08/23/2021
Brian SR#7731571245 I verified with techline that the issue is a control board issue. Will return with board. ; ordrng 1 W11498797 (W11498797 control board)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78207
Jim G.
Job Details: 08/23/2021
Cleared obstruction from felt liner. Issue reolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS
Near San Antonio, TX 78217
Jim G.
Job Details: 08/23/2021
Tested unit found no issue. Unit preheated to 350 within 14 minutes. Checked voltage at wall to be sure and there were no issues.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Jim G.
Job Details: 08/23/2021
This is not the same issue as was service before. However it appears the terminal block board has blown. The bordmentioned is attached to 5e. Ian wiring harness and hence must be replaced. ; ordrng 1 W10813885 (Main Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Zachary
Job Details: 08/23/2021
Checked dishwasher, customer said issue had been resolved by plumber when water tray with float switch was removed and dumped. Verified that F8E4- float switch open had been detected. Found no other errors. Deleted error and ran diagnostic test cycle. No other issues or error codes found. Leveled and installed dishwasher better per customer. If issue arises again order float switch for return.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS06
Near Castle Hills, TX 78213
Jim G.
Job Details: 08/23/2021
Ive verified no issues at this time. Unit passed all tests.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near San Antonio, TX 78232
Zachary
Job Details: 08/23/2021
Checked washer, since last tech was out. Start button had been pressed in too hard and would no longer function. Replaced control to resolve issue. Tested washer and suspension, everything checked good. No other issues or error codes found. Informed customer she was used to old style that was on a spring and this model is generally loud and shaky. Which is normal. Gave proper instructions on loading and soaping procedure to help them prevent off balances issues. Customer was washing with to little clothes. Washer is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78223
Chris S.
Job Details: 08/23/2021
Customer stated the washer was not clean and close. Found issue to be actuator. Replaced actuator tested and calibrated washer everything working properly. Yes to survey.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
I uninstall the unit from the cabinet as well as the top and back panels. I removed the bad bake element and replaced it with a new one. I removed the defective control we put in and replaced it with a new one. Our customer was wanting to perhaps change out the broil elements. I explained that I had run the resistance differences with another Senior Technician at Whirlpool (Rich) and he had told me not to change them if they are firing up and that more then likely the 50-53 ohms resistance was a technical writer error at publishing, especially because I had run across this discrepancy on another similar model with he same part. I will be returning those parts to the vendor. I reassembled and reinstalled the unit and tested. This unit is fully operational now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Zachary
Job Details: 08/23/2021
Checked washer, found faulty actuator popped off splutch. Reinstalled for customer to use in the meantime. Part is finally not back ordered. Ordering actuator and scheduled return visit.; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/23/2021
Call customer to give ETA and customer is unavailable and asked to reschedule and also if we can order parts before we go out there. ; ordrng 1 WPW10546503 (adjuster) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10195840 (positioner)s and 1 W11259786 (track right) and 1 W11259785 (track left)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2021
I raised the feet and removed the unit from the cabinet, I removed the back panel and placed the foam tape into position to cut down on the fan noise as directed by Technical Service Pointer #: W11498555 Action Required: MandatoryRelease Date: December, 2020 KitchenAid, JennAir FSR Oven Cooling Fan Noise Improvement. I reassembled panel.. I removed the oven doors and the front panel and main control panel. I replaced both the controls. I removed the needed screws and knobs and bezels to position the front console. I replaced the two User Interfaces that were ringing following Technical Service Pointer #: W11408031 Action Required: MandatoryRelease Date: October 2019. JennAir Ranges Console Control Ringing. I lowered the unit on and tested. This unit is now functioning as designed and the fan noise has ceased.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/23/2021
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Model Number: WOD51EC0HS01 Serial Number: D91406533. Our customer was having a problem with the unit console being frozen on 5 August 2020. And the time at I believe 3:36 PM. The key board was non-responsive. I reset the circuit breaker for over a minute, I was able to enter diagnostics and received error code D6E4 UI to Control State Status. Dated 2029-12-9 10:21. I cleared the error code and ran through test procedures. I ran both bake elements up to 300 degrees F and each broil element. The error did not return. If we have future problems they appliance manager and possibly the console would have to be replaced. Informed our customer about rebooting procedures for 1 minute to clear electrons if the same thing happens in the future.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2021
Our customers console is not lighting up. The unit is plugged into a GFCI but it was not tripped. I reset the unit and it lit up. I ran DLMS calibration and went into diagnostics. No errors were revealed. I ran the service diagnostics cycle to check the unit. I found that the drain hose was not secure into the stand pipe. I fixed this and secured it with a zip tie WPW10339879. All loads are functioning as designed. Our customer had not received the quick reference guide from the builder. I emailed it to her. I also provided the phone number to the connectivity team at Whirlpool.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Bandera, TX 78003
Sebastian
Job Details: 08/23/2021
Found that the evaporator was iced up on the bottom due to there being blockage cleared ice on evaporator and then cleared blockage found inside of tube in back of unit unit is now draining water through the evaporator pan as it should customer shouldnt have any more issues with water leaking on the floor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/23/2021
Our customer explained that everything is fine with the refrigerator now and the buzzing has stopped. This unit is functioning as designed now.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/23/2021
Customer stated that dishwasher was leaking. Raised legs and tested dishwasher everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Colton B.
Job Details: 08/23/2021
Issue was no ice production. Found issue to be water turned off at the wall and ice maker turned off. Fixed both, unit tested good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2021
Customer complaint is that dishes are still soiled after wash. Tested unit. Good water fill. Temp 104. Temp should be at 120. Pump is good. Heater is good. Customer using pods and rinse aid. White residue on dishes. Kathy with tech line suggest Ordering water hardness test strips. If hardness is over 10 no repairs can be made to solve issue. Sr 7731565172; ordrng 1 4171690 (Test)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue is that ice gets caught behind dispenser door. Found ice falling from ice container to chute, then falling out when customer dispenses ice. Ordering new ice container and ice door to resolve issue. Will call customer when parts come in. ; ordrng 1 WPW10558423 (Ice container) and 1 W11423782 (Ice door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Colton B.
Job Details: 08/23/2021
Issue was a thumping and banging noise. Found no error codes and suspension checked good. Found that unit was slightly off balance. Leveled unit. Calibrated unit in diagnostics, unit is testing good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78230
Zachary
Job Details: 08/23/2021
Checked washer, found error code F5E3, door unlock failure. Customer stated that it was working fine but loud, WP sent another company out since we have been here. After that company it is back to not draining during regular cycle. Customer had to do drain and spin cycle. Called tech line and spoke with Bruce, under same SR# 7731201052. Relayed more of this history on this unit and told them a different company has been out here since the last time I was. We came to the conclusion that it is most likely the lid lock that is causing the issue but to have harness as contingency. Ordering lid lock and pressure switch to resolve issue.; ordrng 1 W11316250 (Lid lock) and 1 W11316246 (Pressure switch)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 08/23/2021
Customer wants to wait for dryer parts. ; saved tckt