Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL KEBC247VSS02 Verified a new console control is needed. However the part is discontinued.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/29/2020
MW-HOOD COMBO MAYTAG MMV4205DS2 Tested unit. Closes door showing on display. Found bad door switch. Replaced switch. Unit is working properly. Collected payment for parts. Job complete. ; used 2 W10727360 (SWITCH) from stock
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 Replaced outer tub and wiring harness. Calibrated unit. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Customer showed me a video on the unit leaking, said he used it again later with no leaks. Ran diagnostics and was not able to recreate a leak either. No fault codes found either, all connections tight. Unit is leveled correctly."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Checked oven found bad fuse ordering thermal fuse to resolve issue. Installed oven rack adjuster., ordering control board just in case.; ordrng 1 W10277609 (fuse-thrml) and 1 W10286791 (cntrl-elec)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 "Called customer, customer stated the6 no longer need service. Unit is working as designed. Job complete."
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVW6230HW Power cord damaged. Needs new cord. ; ordrng 1 W11112935
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 There seems to have been a miswire and or shorts at the terminal block that is resulting in controls being damaged. Will reorder parts I have corrected the wiring issue. ; ordrng 1 W10838676 (panel-cntl) and 1 W10854231 (cntrl-elec)
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new control UI and inverter. Compressor running. Starting to cool. Advised customer to monitor unit for any issues. If issue reoccurs need sealed system tech. Job complete.
Near San Antonio, TX 78216
Tommy B.
Job Details: 10/29/2020
DRYER MAYTAG MED5630HW1 Customer stated that he unit functions intermittently. Found moisture accumulation in the UI. Ordering console to resolve issue. ; ordrng 1 W11384511 (CONSOLE)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Called customer, customer stated there is nothing wrong with refrigerator freezer wants the whole unit replaced due to uneven doors, unit is working as designed no issues. Job complete."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "The refrigerator is working. All the lights were out. I replaced the control and was able to get all but two lights working using the provided module. However, that module was defective as well as had a defective wire connector. The upper right module harness will need to be replaced as well as the freezer light. I’m ordering another as a contingency and return to vendor if not needed. Is Whirlpool is covering the parts. The remaining balance of 97.43 for labor will be collected when the work is complete.; ordrng 1 W10695459 (module) and 2 W11239944 (module)s"
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Slides for freezer door have broken and do not work properly. Will order and replace. Need before 1pm; ordrng 2 W11265130 (slide)s
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS Issue is no heat on oven. Found issue to be a loose connection on control board. Unit now heats well. Unit tested good.
Near San Antonio, TX 78255
Richard G.
Job Details: 10/29/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 "Customer complaint is that the unit will stop heating after a few seconds, and the ui changes on its own without being touched. Will need to replace ui control board. Collected service call fee.; ordrng 1 WPW10391271 (cntrl-elec)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced stops and pivot-tines. Our customer told me that the unit is drying fine since he used my suggestions for inputs into the dishwasher.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE505W0HB2 Cannot access unit at this time. Will reschedule. ; schdld next appmnt for 10/30 FRI !
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/29/2020
WASHER SAMSUNG WF42H5200APA2 Replaced inner tub and suspension to resolve issue. Unit spins much better now.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue is no bake on upper oven. I got the wrong igniter. Reordering igniter and scheduling for Friday as we have some in stock. Installed everything else.; ordrng 1 WP7432P143-60 (igniter- b)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Tested unit. Not going into defrost. Will need to replace defrost sensor. ; ordrng 1 W11229011
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Bad control board, checked wall outlet tested good. No burn marks at terminal block. F6E1 stored in unit, will need main harness as well. ; ordrng 1 W11295998 (cntrl-elec) and 1 W11458883 (MAIN HARNESS ) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78216
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Customer stated that the issue is the unit is not holding temp. Ran diagnostics through control and the controls are intermittently responsive. Part already ordered by prescreen. Will reschedule once part is checked in.; saved tckt
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2020
DRYER MAYTAG MED7000AG0 "Issue was thermal fuse blowing again. Found outgoing thermostat to be out of range. Replaced that with the thermal fuse to resolve issue. Unit tested good for now.; used 1 WP3392519 (FUSE), and 1 WP8577274 (THERMISTOR ) from stock"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW07 Checked refrigerator found uneven frost pattern ice building up on top right corner ordering evap to resolve issues. Sealed system tech required.; ordrng 1 W10143759 (drier (service)) and 1 W11103612 (EVAPORATOR )
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW1 Replaced housing with valve as well as new dispenser. Cleared error code and ran calibration. Tested all loads in service test mode and all loads functioned as designed. Unit fully operational.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Verified a no responsive sump/motor. ; ordrng 1 W11087376 (pump&motor)
Near San Antonio, TX 78231
Tommy B.
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDTM404EBS3 "After swapping out the adjuster kit, the wheels do not go into the rails. Ordering new rails to resolve this issue. Also previous work completed was done incorrectly and there is a spray arm which is the wrong part causing the dishwasher to malfunction. Ordering that spray arm as well; ordrng 1 W10860176 (arm-spray) and 1 W11259785 (track) and 1 W11259786 (track)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/29/2020
FREEZER KENMORE 253.2878281 "Found that the freezer was completely warm, no frosting on the evaporator at all, compressor was hot but still good and the start device was functional. Called DH to confirm a likely sealed system leak. Our customer has decided to replace it rather then have it repaired because it is cost prohibitive."
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Customer stated unit stopped dispensing water as well as not making ice. Found dual valve faulty. Customer wants to proceed with repair. Ordering valve to resolve the issue. Part is on back order.; ordrng 1 WP12956105 (DUAL VALVE)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW6120HW0 Tested unit. Noise coming from gearcase. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78254
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Cannot get there in time, rescheduling for tomorrow and keeping the door. ; schdld next appmnt for 10/29 THU !"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MAT20PRAWW1 Verified a shock had come loose due to a broken retainer. Replaced broken retainer. Issue is resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 I verified the issue was a loose connection at the receptacle. Customer had recently replaced thermal fuse on their own.
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 10/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HV00 "Checked oven found console not responding intermittent, ordering console to resolve issue. ; ordrng 1 W10893999 (console)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
DRYER AMANA NGD4655EW Tested dryer. Found bad fuse. Replaced fuse. Dryer heating. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new inverter box and fan shroud. Compressor running. Unit starting to cool. No further issues. Tested to complete.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 Customer stated that the issue is the freezer temperature fluctuates approximately 10 to 15° daily since last repair. Found issues to be caused by faulty freezer thermistor. Ordering parts to resolve issue. ; ordrng 1 WP2188820 (temp sensor)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Power cycle corrected issue. Used wire tie to secure loose harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near Selma, TX 78154
S. L.
Job Details: 10/29/2020
DRYER MAYTAG MED6230HW0 Removed stripped blower and motor installed seal kit replaced blower and motor. Installed new UI unit not recognizing model and serial spoke with Bruce at tech line same sr number tried resetting power 5 times checked UI still jot recognizing needs new UI per techline call when part comes in noise issue resolved.; ordrng 1 W11413566 (PANEL)
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW0 "Found the unit to have a bad pulley and wheel, replace with truck stock. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78263
S. L.
Job Details: 10/29/2020
VENTHOODS WHIRLPOOL WVW53UC0FS3 "Found no voltage to lights checked no incoming power,to driver needs keypad ordered led driver since i was unable to test itmwothout functional keypad.; ordrng 1 W11282989 (LED DRIVER) and 1 W11354834 (KEYPAD)"
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Removed ice build up on door and liner. Sealed liner with RTV tested all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW8620HC2 Replaced all water inlet valves.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS01 Replaced console. Issue resolved collected labor.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Unit was on when I arrived checked RC and FC temps 37 and 2 checked compressor operations and fan icemaker making ice spoke with customer he said unit will power off intermittently and lights inside and Ui are blank. Found pantry ui and harness in water after diagnosis will need to replace pantry UI and harness need OTL.; rqstng P&A on 1 W11170612 (HARNESS) and 1 WPW10677119 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78250
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC310S0EB4 Spoke to maintenance supervisor and they agreed to wait unit Monday for return appointment. ; schdld next appmnt for 11/2 MON !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW1 Checked dryer found little heat coming from unit checked air flow found lint covering wall outlet removed lint unit is working as designed after removal of debris. Job complete.
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Tested unit. Found relay on control stuck on. Causing bulb to burn out Will need to replace bulb, socket, and control. ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Castroville, TX 78009
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 Need to replaced main harness and main control board. Good power coming into unit from outlet. Screen blinking on and off. ; ordrng 1 W11295998 (cntrl-elec) and 1 W11458883 (MAIN HARNESS )
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found no error codes during testing or operation, unit was continuously trying to drain recalibrated washer unit is working as designed. Job complete."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Replaced diffuser unit is working as designed no issues. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
WASHER WHIRLPOOL n/a Customer complaint is that the disposal is not working. Was unable to find anything wrong with unit. Left magnet with customer and gave information to call if they have issues with other appliances. Did not collect service call fee.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the light in the freezer is out. Swapped out with new light to resolve issue and unit is testing good.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED6620HW0 Previous visit found console to be faulty. Swapped out with new user interface to resolve issues and unit is testing good now.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced control box on refrigerator unit is working as designed no issues. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MAT20PRAWW1 Verified a shock had come loose due to a broken retainer. Replaced broken retainer. Issue is resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "I replaced the evaporator fan and to make a long story short, I ran into some other obstacles. Got some help from SG. Called Rich at Tech Line with no resolution. SR #7729114736 I was able to work through the obstacles and find solutions. The unit is now fully operational."
Near Schertz, TX 78108
S. L.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Removed rear vacuumed recovered remaining refrigerant installed UV dryer ordered both evaporators. Rescheduling next Thursday to use light to locate leak.; ordrng 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/23/2020
DRYER WHIRLPOOL WED4815EW1 Swapped out inner and outer door panel along with the seal to resolve heating issues with the door. No further issues at this time.
Near Schertz, TX 78154
S. L.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Found icemaker arm stuck not harvesting in test checked wires needs new icemaker call when part comes in.; saved tckt
Near Selma, TX 78154
S. L.
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW9351YL00 "Found hole in bellow causing leak and suspension rods part W10822553 are sticking in LF and RR trim broken on door trim NLA cost for dampers and bellow. Customer just wants leak only fixed cost would be bellow only part, paid remaining balance call when part comes in,; ordrng 1 WPW10381562 (bellow)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KSSO48QTX04 Issue is poor cooling. No frost pattern and compressor pulling 1.7 amps. Called techline (SR 7729109626) who suggested a sealed system/compressor issue. Compressor currently on back order even at APD. Customer not going through with repair.
Near Castroville, TX 78009
Justin
Job Details: 10/23/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92ECOAS02 "Unit working as designed, believe issue is more installing and insulation issues. Cooling fan running as well as convection."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/23/2020
COOKTOP GAS KITCHENAID KGCS166GSS07 Last trip found faulty switch harness and RF valve. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran 57 and 45 both passed. Checked for error codes none found. Customer will monitor the next couple of batches and see if the ice maker just needed to be reset. Unplugged unit for 2 minutes. Customer will call in if ice doesn’t continue after this next batch. Will need ice maker if he calls in.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated that the previous issue returned. Recommendation from whirlpool is the swap out user interface it’s wiring harness and thermostat does not result in ordering parts to resolve issue. ; ordrng 1 W11089931 (panel-ui)
Near San Antonio, TX 78247
Jim G.
Job Details: 10/23/2020
DRYER MAYTAG MEDB835DW4 Replaced dryer kit. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Went to replace drawer control board found control board filled with water also found orange wire out of connector attempted to reinsert no luck ordering drawer door to resolve issue.; ordrng 1 W10733264 (dor-fip bl)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the icemaker is not working. Need to replace icemaker. Leaking is coming from icemaker.; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator found damage to freezer door ordering door to resolve issue, refrigerator working as designed. Gate 9621 ; ordrng 1 W10481433 (nameplate) and 1 W10638683 (dor-fip)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer issue is a leaking dishwasher. Finding leak to be coming from sump assembly. Ordering new assembly and rescheduling for Tuesday. Collected SC which leaves the remaining balance for P&L. ; ordrng 1 W11178672 (pump&motor)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/23/2020
WASHER MAYTAG MVW6230HW0 Replaced harness and valve. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated unit leaks from dispenser and ice melts then refreezes. Found ice funnel seal slightly torn. Used sealer gum around ice funnel to resolve the issue. Explained that writing up as estimate for just Incase for separator for P&L for if issue continues. Quoted 217.07 for P&L for separator. Collected Sc. At this point unit testing good. ESTIMATE for potential future repair ; rqstng P&A on 1 W10919724 (SEPARATOR )
Near Kerrville, TX 78028
Colton B.
Job Details: 10/23/2020
DISHWASHER MAYTAG MDB4949SHZ0 Issue is that dishwasher will not advance cycle. Finding issue to be a bad wash motor. Ordering and returning. Collected SC and quoted for P&L on return visit. Customer will get in touch with land lord for reimbursement.; ordrng 1 WPW10591570 (pump&motor)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/23/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit still not performing properly. Replaced ice maker kit again to resolve the issue. It appeared as control in previous kit was defective. Unit already cooled a few degrees prior to leaving home. Unit testing good now. No further issues at this point. Advised of about 24 hours for proper cooling.
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
DRYER WHIRLPOOL WED8000DW4 "Replaced damaged door switch, unit working as designed. Customer said unit drying correctly now as well."
Near San Antonio, TX 78261
Jim G.
Job Details: 10/23/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 Replaced fuse. Issue resolved. ; ordrng 1 WPW10545291 (fuse-thrml)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/23/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer complaint is that the unit is not shutting off after baking. Says that the fan is still running and blowing hot air. Checked unit for error codes, found none. Set unit to bake at 350 degrees. Verified issue. Will need to order control and console.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near San Antonio, TX 78233
S. L.
Job Details: 10/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW4 Tested found vent light not turning off or dimming needs control call when part comes in.; O-emld tckt
Near San Antonio, TX 78261
Jim G.
Job Details: 10/23/2020
RANGE KITCHENAID KFDC558JSS00 Verified oven has F8E1 fan error. Will replaced blowers. ; ordrng 2 W11248652 (blower)s
Near Kerrville, TX 78028
Colton B.
Job Details: 10/23/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HW00 "Issue was overf filling reservoir. Replaced recirculating pump with sensor, unit tested good."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/23/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer stated the issues that the evaporator in the freezer section has ice buildup. Observed ice buildup on the evaporator cover which has been damaged. Will need a user interface and evaporator cover per tech line recommendation to complete service. Ordering parts to resolve issue.; rqstng P&A on 1 W11089931 (panel-ui) and 1 W11211387 (cover-evap)
Near Universal City, TX 78148
S. L.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Tested unit found voltage to motor. Motor seized replaced sump assembly recalibrated through diagnostics all operations normal.
Near San Antonio, TX 78244
S. L.
Job Details: 10/23/2020
DRYER MAYTAG MEDB850YG1 Found no heat 120v to element checked element fuse thermostat cut off motor and thermistor found voltage drop at relay on control needs control quoted, servicservice fee paid remaining balance, Repair declined.; rqstng P&A on 1 WPW10432257 (cntrl-elec)
Near Boerne, TX 78015
Colton B.
Job Details: 10/23/2020
DRYER WHIRLPOOL WED5000DW2 "Issue is that exhaust venting was missing the tightening ring. Informed customer that this is an installation issue, we can’t get more venting hose under warranty for them. Need to get installers to fix it."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the issue is the unit is not producing ice. I ran icemaker test through user interface and found the motor to be dead. Unit will need a new icemaker to complete service. Collected service call.; ordrng 1 W11294907 (icemaker)
Near San Antonio, TX 78253
Douglas H.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Complaint of noisy operation. Found issue to be compressor failing. On start up sounds of loud electrical humming, and rough to start up. After running a bit noise subsides some to vibration noise. Ordering compressor to resolve the issue. ; ordrng 1 W10309988 (COMPRESSOR )"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Verified faulty heater. ; ordrng 1 W10518394 (heater)
Near Boerne, TX 78006
Colton B.
Job Details: 10/23/2020
MICROWAVE OVEN KITCHEN AID KEMS308SSS05 "Issue is a no heat microwave with a communication error. Tried replacing ui, but was unsuccessful. Finding issue to be a bad inverter and magnetron. Customer elected to not continue with repair. Took new UI out and put old one back in. Did not collect anything."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Checked dishwasher found damage to panel/door ordering door to resolve issue, dishwasher working as designed. Gate 9621 ; schdld next appmnt for 10/27 TUE !"
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 10/23/2020
WASHER MAYTAG MVWB765FW3 Checked washer found lid at hinge broken ordering lid to resolve issue. Collected service call fee. ; ordrng 1 W11082608 (lid)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/23/2020
REFRIGERATOR KITCHEN AID KRFF707ESS00 Customer stated that the issue is the unit is not sealing properly and also there is ice accumulating in the freezer. Found it to be faulty gasket. Ordering parts to resolve issue.; ordrng 1 W10407216 (gasket-fip)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW5620HW2 Customer stated the unit walks during every usage no matter the load size and also it is leaking from the dispenser. Ordering a suspension and a dispenser to resolve the issue; ordrng 1 W11316766 (SUSPENSION) and 1 W11465532 (DISPENSER)
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
WASHER MAYTAG MHW5630HC0 "F0E2 and F0E5 stored in unit, all test passed. Did not see a hole or tear on bellow. Will instruct customer to clean underneath bottom of door and around bellow where they meet."
Near Bulverde, TX 78163
Jim G.
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW8620HC2 Verified a service pointer on dispenser. Also verified a failed bellow. ; ordrng 1 W11318722 (bellow) and 1 W11465532 (DISPENSER )
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced all missing brackets and tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW6120HC0 I contacted techline and spoke to Andrew SR# 77291164 Replacing load n go drawers ; ordrng 1 W11413340 (LOAD GO DRAWER) and 1 W11413407 (DRAWER (W/ WATER VALVE))
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/23/2020
RANGE MAYTAG MER6600FZ2 Replaced infinite switch however verified that the burner was also damaged. ; ordrng 1 W11171119 (elmnt-surf)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Evaporator is frozen over again. Called techline. Defrost sensor and heater had correct resistance. Finding issue to be the control replaced was faulty. Only sending 25 volts to heater. Ordering another control. Part is on back order, did not reschedule.; ordrng 1 WPW10624574 (cntrl-elec)"
Near , TX 78056
Richard G.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Replaced supports using Mylar kits and supports. Tested to complete. Unit is good to go.