We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Corpus Christi, TX 78411
John L.
Job Details: 01/05/2022
Installed gearcase as splines on your case shaft have completely deteriorated. Was unable to close out ticket due to the fact that a new home was not ordered with rest of these components. As soap that was previously installed has been worn out as well. Ordering hub to resolve remaining issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Corpus Christi, TX 78412
John L.
Job Details: 01/05/2022
F9E1 diverter lost position, no other codes pulled from unit. Allowed unit to go through test cycle to determine if that is only issue with unit.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/05/2022
Last trip found missing support pad between pedestal and unit on right front corner. Installed support pad to resolve the issue. Ran through diagnostics testing to ensure proper functionality and calibrated unit. Unit functioning properly now. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/05/2022
Rescheduled for day after to do parts research and order top pin adjusters that were compromised during door exchanging process. Pins show OOS and will need to be scheduled when available. Does not require 2nd tech.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/05/2022
Customer stated unit refrigerator compartment evaporator freezes over. Confirmed this to be the issue. Found culprit to be ui causing the issue. Also found thermistor in rough condition but still good at the moment. Recommended to replace both ui and thermistor together.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HTEDBSR
Near San Antonio, TX 78218
Chris S.
Job Details: 01/05/2022
Customer stated that refrigerator side was freezing food and they had it at 42?. Found it should be faulty heating element and defroster sensor. Replaced defrosting sensor and heating element tester unit everything working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Scott
Job Details: 01/05/2022
Changed out heating element and had no issues
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78228
Sebastian
Job Details: 01/05/2022
Found that unit was not grounded to the house whatsoever it was just hanging loose wired correctly found that heater was working but I was getting a little to no airflow found that blower was almost completely detached open the unit brace from the inside and tightened the fan. Found door switch snapped , made repairs. Unit good to go
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2022
F4 E3 Wash Motor Motor not Running and F7 E1 Heating No Heat. I tested the heating in diagnostics service e. Y le and the circuit is working. This unit will need both a sump and motor as well as a main control. I advised our customer to cease using any Lemi-Shine products and explained why.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near La Vernia, TX 78121
Daniel
Job Details: 01/05/2022
Customer reported grinding noise while washer is in use. After inspection and testing found faulty gear case. Replaced gear case and tested unit. Unit functioned as designed without any excessive or irregular noise.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2022
Issue is no operation on oven. Found broken wire. Ordering new wire harness. Serial number indicates that unit is in warranty. Returning next week.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/05/2022
Last trip found faulty console. Replaced console to find issue with selecting medium speed on normal wash cycle persists. Ordering electronic control to resolve the issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2022
Our customer is having problems with the clock resetting. They have not hooked up to WIFI yet. I explained that the clock will not be accurate and will rest because it is looking for updates. There is no fix for this unless they hook up to WiFi. I ran diagnostics and received error code F6E0 Oven User Interface lost communications. This unit will need new main controls and perhaps a console. Parts ordered. I provide our customer the contact number for the Whirlpool provisioning team for WiFi and email them the owners manual. This unit was a model home and the model number and serial number our not showing up in entitlements. I took a picture of the closing document. We will need an authorization to move forward.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/05/2022
Last trip found faulty water level sensor and pump harness. Replaced both parts to resolve the issue. Unit now testing good. No further issues at this point. Advised of 24 hr ice making period
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2022
I uninstalled the dishwasher and the heating element and replaced with the re-engineered part. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/05/2022
Last tech found issue to be control and compressor. Confirmed diagnosis. Replaced compressor and control to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 24-48 cool down period.
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Boerne, TX 78015
Douglas H.
Job Details: 01/05/2022
Customer stated unit leaking from dispenser drawer. Confirmed that to be the culprit. Replaced dispenser assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/05/2022
Unit fell under special project for heater assembly. Replaced heater assembly to resolve the issue. Unit testing good now. No further issues at this point. Unit hadnt begun leaking yet. Customer indicated prior to service that the installation team damaged the flooring (see quick pics)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEM01
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/05/2022
Customer wanted unit checked over and leveled. Checked unit. Unit in proper working order. Customer wished to leave unit on its rollers to allow easy cleaning behind unit. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ2
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2022
I uninstalled the OTR Microwave from the cabinet and disassembled all panels. I replaced the magnetron, transformer, capacitor and diode. I reassembled and reinstalled. Tested. Unit is now heating and functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78256
Scott
Job Details: 01/05/2022
Customer complaint was dishwasher not draining. Tested and found bad drain pump. Ordered new drain pump to resolve issue. Scheduled follow up for the 19th of January.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78238
Sebastian
Job Details: 01/05/2022
Did not receive magnetron that was ordered on earlier ticket sticky note attached from last visit dad expressed that I saw that the magnetron had already been ordered customer not very happy gave them the number of the office ordering magnetron and scheduling for first opening.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Alamo Heights, TX 78209
Chris S.
Job Details: 01/05/2022
Customer stated that LEDs on the side and then freezer not working. Gap freezer and top LEDs work side ones need one more LED module to be fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near San Antonio, TX 78245
Jay
Job Details: 01/05/2022
Replaced ice maker. Advised customer to give new ice maker 24 hours or so to make ice. Ice bin is not locking. Ordering a new one.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS07
Near Universal City, TX 78148
Zachary
Job Details: 01/05/2022
Was missing engineering codes. Added them. Checked MW issue is 1 of the mounting but on nuts on cover are missing and unable to mount. Took cover off to see if I could locate it hoping it had just popped out and I could fix it. Unable to locate. Could not find individual part on parts list. Though I was going to have to order whole cover but back engineering codes past the H and found the assembly. Returning as follows.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Zachary
Job Details: 01/05/2022
Checked dishwasher, issue is no activity. Outlet was good. Checked terminal connections and found hot wire with a bad connection. Corrected issue and plugged back in. Tested dishwasher and it now working as designed. No other issues or error codes found.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Aransas Pass, TX 78336
John L.
Job Details: 01/04/2022
Inspected unit, ran various tests to determine where leak is coming from. All tests came up empty, and could not get unit to leak. Unit does not seem to have any issues at this time advised customer to call back if issue happens again and to snap a few pics under unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78405
John L.
Job Details: 01/04/2022
Installed components, also adjusted air flow into fridge compartment. Issue on this unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 01/04/2022
Installed slides, freezer door now shirts close smoothly without any issues. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78418
John L.
Job Details: 01/04/2022
Installed door, panel lit up and is functioning. Issues on this unit resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78418
John L.
Job Details: 01/04/2022
Ran diagnostics, pulled one code F7E6 motor fault. Unit has bad shifter/actuator. Replaced component and issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near San Antonio, TX 78212
Daniel
Job Details: 01/04/2022
Customer reported some numbers on keypad not working. After inspection found #6 on keypad not working at all. Ordered control, assembly display, and console. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/04/2022
Model Number: WDF540PADM3 Serial Number: FA2664783 DOP: 19 August 2021. The door on this unit just slams open. I found that the friction pads are missing and will need to be replaced so the door will open as designed. Parts ordered.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/04/2022
Model Number: WED5100HC0 Serial Number: MX1106959 DOP: 9 July 2020. Our customer was having a problem with the dryer showing complete on the display as soon as start was pushed. I found that there were screws missing and loose on the terminal block. I installed the proper screws on the terminal block with a Screw Kit, Terminal Block 279393 from my truck stock. I tested unit and it is now functioning as designed.; used 1 279393 (Screw Kit, Terminal Block) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78251
Jay
Job Details: 01/04/2022
Installed door handles , unit working as it should.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Comfort, TX 78013
Colton B.
Job Details: 01/04/2022
Issue was a no heat dryer. Finding issue to be bad voltage from wall, only getting 94v. Customer will call electrician.
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 01/04/2022
Customer stated unit doing same thing as before. Confirmed noise customer hearing sounds the same. Found a different part causing the same issue. Found ice maker fan not coming on, which caused ice build up on evaporator. Ordering grille assembly to resolve the issue. Scheduled for soonest availability..
We serviced a
KITCHEN AID VENTHOODS
Model KVUB400GSS00
Near San Antonio, TX 78212
Daniel
Job Details: 01/04/2022
Customer reported vent hood has never worked since purchase of the house. After inspection found that vent hood motor was not plugged into wire harness. Plugged in vent hood and tested vent fan at the 3 speed modes. Vent hood now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near San Antonio, TX 78237
Daniel
Job Details: 01/04/2022
Customer reported dryer not heating. After inspection found dryer functioning but with no heat or flame at all. Found one of the coils was not plugged properly. Replaced coils and plugged harness to coils properly. Tested unity and unit functioned as designed for a few minutes but dryer would then randomly shut off and say complete. After a few more tests dryer would not ignite flame at all anymore. Informed customer that it looks like a control issue and that I would have to order. Customer stated she did not want me to order parts and wanted me to report that dryer is a lemon, informed customer i have no authority to make those decisions that I am simply a tech. Customer said she will take it up with whirlpool and the place she bought it from, but that she does not want me to return with parts. If customer calls back in future return with control, coils, and igniter.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Daniel
Job Details: 01/04/2022
Returned to replace power chord and control. Replaced both parts and tested unit in diagnostic mode. Unit is functioning as designed. Job complete, customer paid SC + labor on 12/29 via phone
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Sebastian
Job Details: 01/04/2022
Found evaporator frozen up again and drain tube clogged made repair changed out drain tube and Evap wiring assembly Customer to monitor
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/04/2022
Tested unit. Control not responding. Replaced control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 01/04/2022
Customer stated the refrigerator still powering off.Called tech line spoke with Austin found issue to be compressor faulty after running a bunch of diagnostic test and everything running right ran test for and compressor didnt kick on right away tech line advised to order compressor due to what we tested. SR 7732511688
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near San Antonio, TX 78232
Garry
Job Details: 01/04/2022
Customer complaint was that light in freezer compartment no longer coming on when the door was open. Inspected the unit and found that a small patch of ice had frozen over the door switch, keeping it closed whether the door was open or not. Removed the ice and the light came on instantly. Inspected the gasket and reworked/reformed the gasket around the perimeter of the freezer compartment door. Customer has been instructed to monitor this condition closely and to reach back out in the event that this happens again. Unit operating perfectly, no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78214
Daniel
Job Details: 01/04/2022
Customer reported dishwasher not working properly and will continue cycle continuously with only means to turn off by unplugging unit. After inspection found error codes F8E4 float switch overfill & F9E1 drain pump not draining. After opening bottom of unit found float switch filled with water. Dried up water and tested unit, no leaking but unit sounded like it was not draining properly. Ordering control, float switch, and drain pump. Will return when parts are available to repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near San Antonio, TX 78238
Garry
Job Details: 01/04/2022
On previous visit installed new drain pump to replace faulty drain pump. Upon return to operation new drain pump seem to cause damage to existing control board. Replaced control board to resolve issue. Ran unit through service diagnostic cycle. No stored fault codes & machine is functioning perfectly. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Boerne, TX 78006
Douglas H.
Job Details: 01/04/2022
Previous tech contacted techline and want a SS tech out to check unit. Found issue to be a failing compressor. For this model a healthy compres should only pull 144 watts, unit currently pulling 185 watts. Ordering compressor to resolve the issue. Scheduled for soonest availability.
We serviced a
SAMSUNG DRYER
Model DVE54M8750V-3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/04/2022
Customer stated there was a lot of lint in unit when they received it, along with crack on the front of the door. Advised of the cause of lint issue. Verified proper functionality and proper air flow. Customer wanted to contemplate the repair. Advised would write up as an estimate.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/04/2022
Customer stated unit lights staying on continuously. Found cause to be lower door latch. Temporarily fixed issue by adjusting door latch. Unit needs new door latch. Ordering door latch to resolve the issue. Scheduled for soonest availability pending part arrival ; schdld next appmnt for 1/12 WED AM
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/04/2022
Tech Garry B and I attempted to replace inner door. Ran into multiple roadblocks over span of 4 and 1/2 hours. Upper skin support sleeve inputs on new door were cross threaded and unable to put into new door. Reversed everything back into last door put on except 1 sleeve support that was compromised. Might need to do parts research on issue so rescheduling tomorrow to order part. Finding parts for the the outer door has been an issue. Was able to put old door back on and make fully functional for customer and improved the situation tremendously. Should not need another new door. ; schdld next appmnt for 1/5 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/04/2022
Customer stated unit not dispensing water or making ice. Finding cause to be clogged filter housing. Also found power cord was damaged on installation. Ordering power cord harness for safety reasons and filter housing for primary issue. Scheduled for soonest availability.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/04/2022
Our customer has a few concerns. The first is that the drawer Under neath in the cabinetry is getting to hot, it gets to hot on the sides of the the oven on the cabinet and they are concerned that the temperatures are off on the oven. Our customer is using a sweeping hand thermometer which I advised them is only accurate for 1 or 2 times. I contacted Kirt, Senior Technician at Whirlpool to review and document my findings. He informed me that the lower oven does vent out the bottom on this model and that the Maximum allowable temperature on the cabinet wood is 194 degrees F. I was advised to refer our customer to page. 4 of the installation manual and That they will have to check with their cabinet installer or with with builder to ensure that the wood is not going about 194 degrees F. And if it is, the cabinet wood is not within a compatibility specification with the appliance. He also asked me to ensure that there is at least a 1 and 1/2 inch distance from the bottom of the oven to the top of the drawer as guided on page 4 of the installation manual as well. SR# 7732648165. I tested the temperature on the upper oven and found the temperatures to be accurate. I showed our customer the cabinet information in the installation manual and how to calibrate the temperatures in the oven if they feel the temperatures are still lower then they prefer. They did inform me that the cooking performance has been fine. Customer Instruct. I called Whirlpool Safety Team and spoke with David to document and report. SR#.7732525795
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/04/2022
Tech Garry B and I attempted to replace inner door. Ran into multiple roadblocks over span of 4 and 1/2 hours. Upper skin support sleeve inputs on new door were cross threaded and unable to put into new door. Reversed everything back into last door put on except 1 sleeve support that was compromised. Might need to do parts research on issue so rescheduling tomorrow to order part. Finding parts for the the outer door has been an issue. Was able to put old door back on and make fully functional for customer and improved the situation tremendously. Should not need another new door. ; schdld next appmnt for 1/5 WED !
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/04/2022
Installed new blower. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 01/04/2022
After further inspection found that one of the pins in a connector was not fully inserted made repair unit good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jay
Job Details: 01/04/2022
Found error code F2E2, no response from UI, replaced UI control assembly. Reset machine and same error code came back. Ordering UI board.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 01/04/2022
Customer stated they wanted to look at the door panel to see if theres anything else I need to be ordered other than the panel assembly ordering support bracket and nameplate everything else looks good waiting for a door assembly to come in.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/04/2022
Our customer is having a problem with the unit shutting down. In diagnostics I retrieved error codes F8E1 Lower Cool Fan Speed and F6E4 UI Control State Status. We will need a console in addition to the current parts to work through the service procedures. Part ordered.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/04/2022
I replaced the dual water valve and the main control. I tested unit. It is now filling correct amount of water into the ice maker. Unit fully functional now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Converse, TX 78109
Chris S.
Job Details: 01/04/2022
Customer stated that refrigerator lay on top and freezing light wasnt working replace freezer light and freezer light started working but the top ones werent working still ordering two LED modules for repair.
We serviced a
WHIRLPOOL VENTHOODS
Model n/a
Near Boerne, TX 78006
Scott
Job Details: 01/04/2022
Customer informed me upon arrival that his only issue with any appliance was the fan on his downdraft cooktop was not working. He has no vent hood
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Sebastian
Job Details: 01/04/2022
Found that unit was missing a rack the control was not screwed in all the way causing the appearance of the control being dented in after tightening screw unit is functioning as it should. Got concession from whirlpool
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78233
Zachary
Job Details: 01/04/2022
F6E4- UI to control state status. Replaced console and tested. Oven can now connect to the WiFi as unable before. Tested oven and it is now working as designed. No other issues or error codes found.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS03
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/04/2022
Tested unit. Not powering on. Found wiring damaged at terminal block. Replaced terminal block. No further issues. Job complete.
We serviced a
UNKNOWN VENTHOODS
Model UXT4030ADB2
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/04/2022
Tested unit. Fan barely moving. Replaced fan motor. Good spin speed for fan. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/04/2022
Tested unit. Not heating. Found cutoff tripped. Reset cutoff. Unit heating. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB
Near San Antonio, TX 78245
Jay
Job Details: 01/04/2022
Complaint was about burners staying hot on low settings and oven temp being a different temperature than what the control board says. Replaced infinity switch for the left two burners. Customer said back right was ok. Ordering infinity switch for dual range burner. Replaced dual range heating element as well as two left burner elements. Replaced control board. Ordering temperature sensor for oven.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS00
Near Castroville, TX 78009
Jay
Job Details: 01/04/2022
Replaced ice maker and installed door bin. When i removed up disconnected the water line a bunch of water came unclogged. Unit is fine. Reset water filter light. Advised customer that the water line spigot was heavily corroded. Advised customer to give new ice maker 24 hours to start producing ice.
We serviced a
MAYTAG FREEZER
Model MZF34X20DW03
Near San Antonio, TX 78255
Scott
Job Details: 01/04/2022
Customer having same issue with freezer not being cold enough. Called tech line who recommended changing thermoster and evap harness. Changed out both parts and defrosted evaporator. Customer is going to monitor for the next few days and let us know if there are any further issues
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/04/2022
Found that the float had water in it emptied it out and try to replicate leak was unable to replicate leak lifted up the front of the unit as it seem to be tilting forward and gave customer instructions on soap you said being that they have a water softener there are going To use about half the amount or the indicated line on the dispenser for soft water applied leak sheet under the unit in ordering some assembly as I cannot pinpoint leak will return and inspect unit if no leaks were found and everything sounds good nothing needs to be changed out did hear a slight noise at the drain pump and it seem to go away after running water through it returning with pump just in case; O-emld tckt
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4205DS
Near San Antonio, TX 78247
Zachary
Job Details: 01/04/2022
Checked OTR MW, have 2 issues. Interlocks not working properly not allowing MW to turn on. Other issue is not heating and sparking. Have a bad magnetron.
We serviced a
JENNAIR OVEN ELECTRIC (S
Model JJW8330DDB
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/04/2022
Customer stated unit has long cook times. Tested unit to find unit temperature swing way out of specs it will jump 60 to 80 too hot from preset and drop 50 degrees too cold from preset, swing is +/- 30 degrees from preset. Issue with unit is electronic control. Ordering electronic control to resolve the issue.
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78217
Garry
Job Details: 01/04/2022
Customer stated concern that dishwasher is not drying dishes as well as it should. Upon visual inspection of the unit I have determined that this heater element is outdated as per Service Pointer #W11540964. Ordering replacement heater element kit which should come with updated bushings and nuts. Have already scheduled follow-up with customer. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDBO6
Near San Antonio, TX 78221
Daniel
Job Details: 01/04/2022
Customer reported cuts in freezer cabinet and had mentioned she wanted a new unit. Called tech line and talked to Bruce. Bruce informed me to order both repair kits to fix the cuts. Ordered repair kits and will return with parts to repair.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/04/2022
Complaint is unit making noise and door seal is torn. No noise issues during testing. Need gasket and adhesive
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Center Point, TX 78010
Colton B.
Job Details: 01/04/2022
Replaced motor, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/04/2022
Issue was a no drain washer. Finding issue to be a nail stuck in the drain pump. Removed nail, unit tested good.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/04/2022
Our customer had masking tape over the vents. They did this to block out smell. I explained that we will need this unit to vent. They removed it. I replaced the bake element as validated by Whirlpool Tech Line and the Safety Team. I tested unit. This oven is now operating as designed and is safe to operate. Our customer was concerned about the console being loose. I removed it to check the setting. It is set correctly. I pushed forward on the lips on the cooktop to try and make it a little better but could only go so far to ensure it would clip in. I tested the unit. It is now heating and functioning as designed. This unit is functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/04/2022
Bruce SR# 7732645782 verified connectivity to app was failing. I reset machine and was able to reconnect to app.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HB01
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/04/2022
Issue was resolved on previous visit. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/04/2022
Placed door. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Kerrville, TX 78028
Colton B.
Job Details: 01/04/2022
Issue was that unit would not start cycle or drain. Found broken wires near drain pump. Ordering new wire harness to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/04/2022
Replaced cooktop. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Jim G.
Job Details: 01/04/2022
Steve SR# 7732641134 replaced all parts. Issue appears resolved. Advised customer to scrutinize closely.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Jim G.
Job Details: 01/04/2022
Replaced all parts however the console arrive damaged with a bubble in the console.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/04/2022
Actual Model Number: WDF540PADM3. Our customer was having a problem with the soap dissolving. I found that the water was not turned on at the home. When I turned the water on I found a leak at the water inlet valve. I tightened the water hose and tested for leaks. This unit is fully functional now. It fills, washes and drains. Customer Install and Instruct.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details: 01/04/2022
Replaced console board. Tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS02
Near San Antonio, TX 78254
Scott
Job Details: 01/04/2022
Changed out control and console and tested with no further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78216
Zachary
Job Details: 01/04/2022
Checked refrigerator, customer is experiencing ice blocking up in front of FC. Checked all potential causes listed in Technical Service Pointer #: W10842568 Action Required: Informational/Mandatory. All have been eliminated in prior work done. Only thing left is to install service kit per service pointer .
We serviced a
MAYTAG WASHER
Model D
Near San Antonio, TX 78242
Jay
Job Details: 01/04/2022
Replaced the hinges. I noticed that the are of the glass door that meets the right hinge is already separating. Ordering new door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78251
Jesus C.
Job Details: 01/04/2022
Tested unit. Ice maker stuck in harvest. Will need new ice maker.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78240
Sebastian
Job Details: 01/04/2022
Found that I need that other thermostat to repair unit changed out timer and operating thermostat unit still not pushing power all the way down unit has good power supply call tech line on issue ordering part
We serviced a
SAMSUNG DRYER
Model DV42H5200EPA3
Near San Antonio, TX 78255
Sebastian
Job Details: 01/04/2022
Found no continuity on the heater I replaced heater electrical parts labor and service fee total 417.88. Found that back wheel is in bad condition moved it to the front in case customer wants to change it out in the future will make for a much easier job unit does sound better with bad wheel placed in the front
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78230
Sebastian
Job Details: 01/04/2022
Customers issue is the unit gets stuck and on one occasion it got stuck overnight in the rinse and spin portion. Could not pull up any error codes found all functions on the unit were working appropriately it does run through a test mode and make it through customer adamant that the issue is happening and will replicate again ran a quick test cycle found that unit made it through unit is making large pinging noise on the inside ordering padding and suspension most likely will not need suspension also ordering control and requesting that customer use unit and get a video of it failing on them gave customer instructions on how to load unit as it is very possible they were just overloading it.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS5
Near San Antonio, TX 78213
Sebastian
Job Details: 01/04/2022
I texted KitchenAid to verify warranty status verified that extended warranty was given to the customer But at this time is now expired as well. Customer to contact kitchenaid
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Universal City, TX 78148
Zachary
Job Details: 01/04/2022
Checked refrigerator, issue is RC not getting down to proper temperature. Found evaporator frozen up. Have cover and fan motor but want to install service kit per Technical Service Pointer #: W11092686 Rev. G Action Required: Mandatory Release Date: March, 2021, Frost Build Up On Evaporator S-Code to cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 01/04/2022
Ref# 113439. Replaced inlet valve. Unable to properly test since no water is set up on the RV. Crestview says they are going to test before putting refrigerator all the way back together in place.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/04/2022
I removed the back panel to replace the main control and found that once again the wrong control was sent. It is in the same raggedy box that was sent last time. Therefore, it was sent back as defective and the distributor taped up the same control and sent it back to us. This is unacceptable. I contacted our Parts Department Manager to look into this and resolve this. I have once again ordered the control and sent the current one back as defective. I replaced the console and programmed to see if this would resolve the problem. We still need the main control and the correct control, brand new, no raggedy box. Part ordered.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/04/2022
Spoke with Andrew, Senior Technician at Whirlpool. Test for AC voltage from P10-1 wrt G and P10-2 wrt G. If 120 VAC on both, bad switch. If 0VAC, bad control. Parts ordered. This unit is within warranty. 1 Year builder additional.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/03/2022
I removed the unit from the cabinet and replaced the infinite switch and the wiring switch harness. I reassembled and reinstalled, tested unit. I could not replicate the continued clicking problem. Hopefully this will resolve the reoccurring problem. Job complete.