Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 Customer stated that the unit is not cooling. Found issue to be a bd compressor. Ordering parts to resolve issue.; ordrng 1 W11393142 (COMORESSOR)
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE525S0HS1 "Customer complaint is that the unit will no longer heat. States the unit will say it is preheating but will not preheat. Set oven to 350. While in preheat the relays in the control are clicking, but the element is not heating. Put unit into broil, and the element did not heat. Checked wiring and found a couple of wires on the terminal block burned up and disconnected. Need to order terminal block and main wiring harness. Rescheduling control as well.; ordrng 1 W11134844 (harns-wire) and 1 WPW10245259 (block-term)"
Near San Antonio, TX 78233
S. L.
Job Details: 03/18/2020
DRYER MAYTAG MEDB835DW4 Removed door replaced outer tested unit all operations normal.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 "Customer complaint is that the unit is leaking underneath the washer. Also states that it was leaking black liquid, like oil. Verified the customer has a bad gearcase.; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11255272 (gearcase)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/18/2020
RANGE AMANA AER6303MFS2 Replaced inner glass door on oven door. No issues with door. Cleared up broken glass. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the refrigerator section is freezing some of the food. Adjusted the refrigerator temperature up a couple of degrees. Ordering thermistor kit and air diffuser.; ordrng 1 W10316760 (thermistor) and 1 W11164593 (diffuser)
Near San Antonio, TX 78252
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer complaint is that the icemaker is leaking and causing an ice sheet to form on the bottom of the freezer. Icemaker was empty when I arrived and no ice was formed in the refrigerator. Also states there are water spots on the wall behind the refrigerator. Did not find any water spots on the wall. Did find water spots going from the top of the refrigerator down to the bottom on the right side of the back panel. It looks like the water spots run down the back of the refrigerator like maybe the refrigerator was stored somewhere that water was leaking onto the top of the unit and running down the back. There are also water spots on the top of the refrigerator. Could find no evidence of the refrigerator itself leaking. Icemaker called for water while I was in the home. No leaks found anywhere near the icemaker and no leaking onto the floor of the refrigerator. Tested to complete. Unit is good to go. Found a scratch on the floor that looks like it c
Near Bulverde, TX 78163
Devon F.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW7500GC2 Customer complaint was unit would not start wash cycle found the problem to be lid lock latch is faulty ordering new lid lock to resolve issue.; ordrng 1 W10861642 (latch)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Complaint is that the unit does not operate. Plugged unit in and verified power to the unit but the compressor is not coming on. Verified no power getting to compressor or condenser fan. Ordering control.; ordrng 1 WPW10503278 (refer elect cont brd)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/18/2020
DRYER WHIRLPOOL WED4815EW "Inspection revealed the dryer to have airflow, heat, and motion. When I removed the vent tube from the back I observed quite a bit of lint to blow out the back section. Opened the front to ensure no lint build up. Unit testing good at this time."
Near Bulverde, TX 78163
Devon F.
Job Details: 03/18/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer complaint was unit would leak found leak coming from condensation on one of the compressor lines called tech line they suggested replace drier recharge to factory setting or charge 7727398036; ordrng 1 4392065 (dryer repair kit) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78249
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DC3 Issue is a washer that will not power on. Got F6E2 error code in diagnostics. Ordering new UI and control board to resolve issue.; rqstng P&A on 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Ran unit through diagnostics. Found error code F0E5 stored, off balance load. Put unit into spin cycle and could hear ticking noise. Removed impeller and inner basket and found unit gearcase reigning against outer tub seal. Ordering gearcase, seal and pulley to resolve issue.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 The unit is making ice fine. Customer states that the unit is running water non stop. Checked the water level sensor by removing cap from reservoir and starting up the unit. Water level sensor checks out. Ran diagnostics test to ensure all functions check. Unit tested good now with no further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW2 "Called techline spoke to TJ SR7727396016. Upon arrival, the customer was using the unit. The unit has no problems at this time. Calling partner team so we are not contacted for the same issue. No further issues at this time."
Near Kirby, TX 78219
Steven G.
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB7749AWQ2 Checked dishwasher found bad fuse replaced fuse and spray arm needs baffle. Will be back Thursday ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 03/18/2020
FREEZER MAYTAG MZC31T15DW01 "Customer complaint is that the freezer light has been replaced multiple times and is still not working. Ordering control box, socket, and light switch.; ordrng 1 W10873798 (bulb-light) and 1 W10917237 (switch) and 1 WPW10191429 (socket)"
Near San Antonio, TX 78232
Devon F.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would leak replaced drain tube to resolve issue unit operating as designed.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not dispensing ice. Found huge blocks of ice in the icemaker. These blocks were restricting the auger arm from spinning. Removed the ice and unit is dispensing properly and adequately at this time. No further issues at this time.
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Complaint is no ice. Found water line to icemaker was blocked. Cleared water line. Good water to icemaker. Will setup return visit to verify repairs. ; schdld next appmnt for 3/18 WED !
Near San Antonio, TX 78023
Colton B.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADM Unit was missing a retainer on the kick plate. Installed new retainer to resolve issue.
Near San Antonio, TX 78250
Colton B.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Issue is a no cool refrigerator or freezer. Compressor running in high speed all the time and really hot. Compressor windings checked good. Issue believed to be a restriction or leak in the sealed system. Called techline (SR: 7727398132) who said to replace the 3 way valve. Ordering 3 way valve, however I’m skeptical of techline recommendation. Also ordering a dye dryer so that next SS tech can check for leaks. Quoted customer for P&L on return visit. Collected SC. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10364560 (solenoid)"
Near San Antonio, TX 78232
Steven G.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Checked refrigerator found long pause at dispenser for water, replaced water valve checked operation unit working normal now ; pckd up 1 W11194380 (VALVE )"
Near Boerne, TX 78015
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated ICEMAKER wasnt making ice. Found issue to be faulty ICEMAKER. Need to seal ICEMAKER compartment. Ordering ICEMAKER.; ordrng 1 DA97-13718C (ICE MAKER)
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2020
DRYER MAYTAG MEDC465HW0 Attached power cord to unit. Ran dryer. Everything tests out ok. Unit is operating as designed.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFG505M0BS3 Unit light not coming on. Finding issue to be electronic control not sending voltage to light socket. Ordering control to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 03/18/2020
RANGE KITCHENAID KFEG500ESS3 "Issue stated by customer: Cons states element temps are too hot and not adjustable. Previously found burner going into high setting regardless of knob position. Replaced element, infinite switch and control unit tests good. Informed customer of survey."
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HW0 Customer stated unit wouldn’t function. Found issue to be control lock was on. Customer stated washer makes a lot of noise when in spin. Found to be faulty damper shocks . ; ordrng 4 W11316766 (DAMPER)s
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR IKEA IX6HHEXDSM03 Customer stated unit powered off and then back on. Finding issue to be controls. Seal needs to be remolded on freezer door. Ordering controls to resolve the issue. ; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 "Last visit during the automatic test cycle, the latch was functioning abnormally. Swapped out with a new latch and ran the automatic test cycle. Unit testing good now with no further issues."
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/18/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Customer stated stand alone ICEMAKER not making ice. Found issue to be faulty transformer. Also order control board just in case .; ordrng 1 W11034363 (cntrl-elec) and 1 WPW10485951 (transformr)
Near San Antonio, TX 78261
Devon F.
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 Customer complaint was unit ice would taste funny helped customer replace and reset filter to resolve issue unit operating as designed for now. Collected SC 113.66.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Complaint of not heating/ washing properly and rinseaid not dispensing. Finding issue to be faulty electronic control and rinseaid dispenser. Unit motor functioning properly. ; ordrng 1 W11087226 (control elec) and 1 WPW10671905 (deterg disp asm)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/18/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found bad timer replaced timer ran dryer no issues. No errors during operation job complete.
Near San Antonio, TX 78229
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MHW6630HW0 "Issue was a cracked dispenser. Replaced dispenser, unit tested good."
Near San Antonio, TX 78228
Colton B.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HC0 Customer complaint was an ob error code and not washing properly. Found F0E5 in diagnostics. Unit appears to be working as intended. Went over proper loading size with customer as well as how to use the UI settings. Unit tested good.
Near San Antonio, TX 78250
Colton B.
Job Details: 03/18/2020
DRYER MAYTAG MEDB765FW0 "Customer complaint is a no heat dryer. Found F4E4 error code in diagnostics. Power cord does not sit well in wall socket, it’s way too loose. Informed customer that they needed a new socket. Got power cord at a good enough angle for the unit to heat. Unit is checking good, customer just needs a new socket."
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Drain line for washer is cracked and not allowing unit to drain properly. Will need new drain hose. ; ordrng 1 8269144A (drain hose)
Near Universal City, TX 78148
Devon F.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit ice maker didn’t make ice replaced ice maker unit is operating as designed
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW6620HC0 Last visit found the user interface to be having issues. Functioning intermittently and non-responsive to commands. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
WASHER MAYTAG MVWC465HW2 "The appliance isn’t powering on, checked the the control, control is bad, ordered part to resolve issue ; ordrng 1 W11249158 (cntrl-elec)"
Near Alice, TX 78332
Adam
Job Details: 03/18/2020
DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows support rollers going bad missing chunks. Replace support rollers and rings to resolve issue. Job will require authorization.; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/18/2020
WASHER MAYTAG MHW5630HC0 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
Near Corpus Christi, TX 78418
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 "F3E2 water temp fault, tested valves. Hot side does not function. Replace valves to resolve this issue.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)"
Near Corpus Christi, TX 78412
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW5 "F8E1 long fill, Tested valves. Valves do not function. Replace to resolve.; ordrng 1 W10849297 (harns-wire) and 1 W11096267 (valve)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Last trip found faulty dual valve and water line. Replaced both to resolve the issues. Unit testing good now no leaks. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/18/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Customer stated that icemaker was not making ice. Found issue to be faulty recirculation pump. Tested unit everything tested good. Recommended cleaning cycle and have water softener serviced. Yes to survey and leave behind.
Near Aransas Pass, TX 78336
John L.
Job Details: 03/18/2020
WASHER AMANA NTW4516FW3 "F7E7 basket speed, tested actuator. No issue with actuator, tested motor motor does not spin at full speed. Possible cap or motor issue. Will need to replace to resolve.; ordrng 1 W10623547 (motor-drve) and 1 W10866238 (capacitor)"
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW1 complaint is noise during spin cycle. Tested washer. Noise coming from loose wiring harness. Secured harness to tub. Ran spin cycle. Could not recreate noise. Unit is working properly. Tested to complete.
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Tested unit. Frost buildup on fresh food evap. Unit is having defrost issues. Found thermistor is bad. Replaced wiring harness with thermistor. No issues during testing. Job complete.
Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
WASHER MAYTAG MVWC465HW2 "The appliance isn’t powering on, checked the the control, control is bad, ordered part to resolve issue ; ordrng 1 W11249158 (cntrl-elec)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/18/2020
WASHER WHIRLPOOL MVWC565FW1 Tested washer. Found issue caused by kinked pressure hose. Fixed hose. Tested washer. No issues during testing. Unit is working properly. Tested to complete.
Near Hollins, VA 24019
Uriah B.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW1 F2e1F7e9Leaking from gearcase. Rotor stator also not operating properly as they are agitating very loudly. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)
Near Corpus Christi, TX 78414
John L.
Job Details: 03/18/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Installed led module. Issue resolved
Near Vinton, VA 24179
Uriah B.
Job Details: 03/18/2020
RANGE MAYTAG MER6600FZ2 Oven door right hinge broken. Needs both hinges.; ordrng 1 W10347464 (hinge-door)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/18/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue resolved."
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE550S0HZ0 W11295998. Control; ordrng 1 W10181986 (sensor) and 1 W11295998 (cntrl-elec)
Near Troutville, VA 24175
Uriah B.
Job Details: 03/18/2020
ICEMAKER KITCHENAID KRFC704FPS00 "Valve seems to be leaking by, dripping into icemaker and freezing cubes together. Needs valve. Cx to have food removed from drawers and right door. ; ordrng 1 W10908836 (valve)"
Near Seadrift, TX 77983
Michael
Job Details: 03/18/2020
RANGE AMANA AGR4230BAB3 "The customer said she was smelling gas and she called the gas company. They performed a leak test and found the fittings to the flex line were loose. Turned the gas on to the appliance and did a soap test with a spray bottle to check all the fittings to the regulator and valves, no visual leaks and no smell of gas. Bled the air in the lines to the appliance, appliance is working normal. This is a new home , the customer moved in February 24, 2020."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/18/2020
RANGE JENN-AIR JIS1450DS1 "Replaced terminal block. Needs shield. Connected unit without shield to ensure good connection. New shield is out of stock everywhere, may take forever to get one in. ; ordrng 1 W11117035 (shield)"
Near Corpus Christi, TX 78412
John L.
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 "Installed components, issue resolved"
Near Inez, TX 77968
Michael
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB8959SFZ "The start button wasn’t working properly, had to push hard for it to come on. Installed control panel, the buttons and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW1 Contacted customer before arrival inform customer according to information provided to me shows unit as out of warranty. Customer states she spoke with Maytag man and he said she has extended warranty for three years. Informed customer that she would need to contact him again and have the work order resubmitted as an extended warranty job if not customer would be responsible for all billing and parts.
Near Corpus Christi, TX 78412
Adam
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Install components tested unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed UI and fan, the fan and appliance are working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/18/2020
RANGE JENN-AIR JDRP436WP03 "Called Techline and spoke with JK. Explained issues customer is having with unit. Was advised by Techline that cooling fan can run from a hour to a hour and a half, and unit is working as designed.SR#7727398121"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW5000DW1 Plugged unit back in and tested all components. Adjusted zip tie. ; used 1 WP8567668 (TIE) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 03/18/2020
DRYER ROPER RED4516FW0 Found unit operating as intended. Cx to observe.
Near San Antonio, TX 78247
Devon F.
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would shake too much adjusted unit legs to stabilize and instructed customer on how to load Unit correctly unit is operating as designed. Collected 113.66 sc check
Near Helotes, TX 78023
Richard G.
Job Details: 03/17/2020
WASHER MAYTAG MVWC465HW2 Customer complaint is that the unit is leaking when using the bulky items cycle. Ran unit through diagnostics and found no error codes. Ran unit through automatic test and all steps passed. Did not produce any leaks. Could find no wet areas where water could come from. Left a leak detection sheet and instructed customer to run the bulky items cycle and call us back when it leaks again.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/17/2020
DISHWASHER MAYTAG MDBH979SAB0 "Customer complaint is that the unit will not come out of the wash cycle and just continuously runs. Would need to order control and control panel for repair. Customer is going to contact wpl and try to get the repair authorized. If it’s authorized will need to order control panel W10811164, and control W10486463."
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Water inlet valve was clogged. Cleared obstruction. Issue resolved. Prepped for survey. Issues resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHENAID KEBS109BSS01 Verified issue. Replaced thermal fuse. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
RANGE JENN-AIR JDRP548HL00 I leveled unit and replaced oven racks. Issue was resolved. No other issues were found. Issues resolved.
Near Lakehills, TX 78063
Richard G.
Job Details: 03/17/2020
DRYER MAYTAG MEDB765FW0 Customer complaint is that the dryer goes into power failure when start is pressed. Verified bad control board. Ordering control.; ordrng 1 W11089308 (cntrl-elec)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit would make loud noise found that noise is coming from gearcase ordering new gearcase to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W11035751 (gearcase)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MFI2269DRE01 Customer complaint was unit would not cool upon arrival tech noticed the UI panel is blinking called line they suggested replacing control ordering hv control to resolve issue. Customer also stated ice maker don’t work ice maker is discontinued but when unit gets to operating temp it should come back on.; ordrng 1 WP67006390 (box- hv co)
Near La Vernia, TX 78121
Steven G.
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW0 "Checked washer found control panel flashing F5 code over and over, cannot get control into diagnostics, will need a touchpad don’t know if that’s all, customer is going to get new washer. If she goes forward order W10650404 touchpad 188.00"
Near Bulverde, TX 78163
Jim G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Verified that the icemaker is working right now but customer says they have to reset the unit at the UI to do so. I contacted techline spoke to Joel SR# 772727387933.Recommended using a spacer for the door to switch contact as an improperly activated switch will cause this issue. ; used 1 WPW10221048 (SPACER) from stock
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new door. Unit is working properly. Tested to complete.
Near San Antonio, TX 78218
Steven G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Checked dishwasher found unit full of water, drain pump working but not draining removed drain hose and cleaned ran dishwasher unit is draining properly now"
Near La Vernia, TX 78121
Steven G.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher found after closing door and hitting start light would start to flashing found door strike not hitting door latch adjusted strike now dishwasher is working properly now
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced all sensors however it appears there is an issue with the wire harness. The harness cannot be serviced individually therefore any entire freezer door. I confirmed with techline SR# 7727382807. Customer is upset and will speak with WP to ask about a new unit. In the meantime I will order the part please contact when the part is available. ; ordrng 1 W11301204 (dor-fip)
Near Castroville, TX 78009
Justin
Job Details: 03/17/2020
VENTHOODS UNKNOWN UXT4230ADS1 "Found wire plug coming into unit installed incorrectly, also found the ground cable loose. Fixed issues and tested to complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced motor and shaft and ice bin. Issue resolved.
Near San Antonio, TX 78251
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: refrigerator section food freezing. Previously found freezer settings at lowest and evap motor stuck in open position. Replaced evap and set unit to recommended temps. Unit tests good. Informed customer of survey.
Near , TX 78015
Douglas H.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Unit door not shutting properly. Finding door is warped slightly causing door to rub in upper right hand corner. Also found the control panel slightly warped outward in upper corner where door is making contact. Ordering both to resolve the issue. ; ordrng 1 W11173823 (door/mw) and 1 W11184551 (panl-cntrl)
Near San Antonio, TX 78259
Devon F.
Job Details: 03/17/2020
COOKTOP GAS WHIRLPOOL W5CG3625XS00 Customer complaint was unit would burner won’t ignite upon disassembly tech noticed electrode is different from what is in unit checked parts list part and model number all correct told customer we will contact when we find out what’s happening. Unit is operating as designed
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Placed diode, transformer, capacitor, magnetron, fuse, and thermostat. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Steven G.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found sticky coming from corners of refrigerator looks like silicone cleaned and we are going to watch, ordered crispers; ordrng 1 W10839799 (PAN) and 1 W10839854 (PAN) and 1 W10839857 (PAN)"
Near Medina, TX 78055
Justin
Job Details: 03/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Replaced aux pump, testing unit now. Water is cycling through all modes. Unit is working as designed and should produce ice within the next 24 hours. Would throw out next batch of ice."
Near San Antonio, TX 78232
Steven G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8800YC0 Checked washer found right hinge broke not rusted waiting for parts to get in; saved tckt
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit, unit began cooling properly. No further issues at this point. Collected labor. Compressor still covered under KA limited part warranty."
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW1 Installed new gearcase washplate and basket. Ran calibration. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
WASHER MAYTAG MHW5630HC0 "Customer concern was clothes still wet at the end of the cycle and a stuck dispenser drawer. Found excess plastic from factory on dispenser, trimmed that down, that is now good to go. Found that spin was turned off on customers most used cycle. Turned spin up, unit tested good."
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5000DW0 Complaint is washer leaving clothes wet. Tested washer. Found teeth on basket are worn down. Will not spin. Will need to replace basket. Will need to order new washplate in order to replace basket. ; rqstng P&A on 1 W10752283 (washplate) and 1 W10752719 (basket)
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Complaint is freezer gasket not sealing. Found gasket not sealing on the top part of freezer door. Heated and reshaped gasket. Good seal all the way around. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Replaced control, capacitor and start device. Tested to complete. Unit is good to go."
Near Lakehills, TX 78063
Justin
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced solenoid and secured connection to solenoid with tape and zip ties. Unit showing good.
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 Customer stated that the unit is trippin the breaker every time they attempt to power it on. Observed this when plugging in the unit. Also stated that there were multiple occasions where the door was reading as open but was closed. Issue appears to be result of faulty interlock switches. Ordering parts to resolve issue. Collected service call.; ordrng 1 W10138793 (fuse) and 1 W10211972 (switch) and 1 W10211973 (switch) and 1 W10211974 (switch)