We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/06/2022
Parts order did not go through. Ordering 2 pin adjusters that were compromised from door swapping.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78256
Sebastian
Job Details: 01/06/2022
Found the old-style bushings want to head and replaced the heater tested unit
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319KPS0
Near Helotes, TX 78023
Sebastian
Job Details: 01/06/2022
Replaced faulty door unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model GMC305PRS01
Near San Antonio, TX 78233
Chris S.
Job Details: 01/06/2022
Customer stated the microwave was not heating but everything was working on it. Found it should be faulty magnetron or the magnetron sensor to finish repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/06/2022
Installed new washplate. No issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DVE54M8750V/A3
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/06/2022
Tested unit. Good heat. Unit has poor airflow. Found vent pinched. Fixed vent. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Sebastian
Job Details: 01/06/2022
Found the strike to be broken replaced parts tested unit good to go
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78245
Jay
Job Details: 01/06/2022
Checked for error codes and found none. Changed inlet valve. Ran diagnostic and no codes found after. Did advise property manager that the water line spigots were extremely corroded and leaking water.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near San Antonio, TX 78217
Chris S.
Job Details: 01/06/2022
Upon arrival customer stated they do not need service it is a builder problem and theyre talking to builders on getting stuff fixed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Garry
Job Details: 01/06/2022
Previous tech diagnosed control board, console, and shift actuator issues. I tested unit & confirmed previous techs diagnosis. Mounted these new parts, calibrated unit, & returned unit to operation. I did discover a broken four-position rotary switch for rinse option while changing console. I have ordered this part and will be back on Tuesday the 11th to exchange it. No further issues at this time.This unit is still within its one-year warranty as per SB Web. Please see attached screenshot.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78247
Chris S.
Job Details: 01/06/2022
Customer stated the freezer is frosting over foundation being faulty evaporator fan motor and thermistor. Ordering parts to fix issue.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11O
Near San Antonio, TX 78259
Chris S.
Job Details: 01/06/2022
Customer stated that microwave turntable will not turn and had hotspots in it. Also oven wasnt working correctly waiting for parts to come in and needing to order turntable motor to fix microwave turntable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78248
Jim G.
Job Details: 01/06/2022
I verified a restriction in both evaporators. The current draw was 1.34A confirming my finding. As per convos with DH will send only compressor as evaporators can be vacuumed.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near San Antonio, TX 78248
Jim G.
Job Details: 01/06/2022
I verified the blower wheel was at fault. Replaced component. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78248
Jim G.
Job Details: 01/06/2022
I verified a no responsive icemaker. Replaced component. Issue is resolved.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207BSS00
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/06/2022
Last trip found faulty convection fan motor. Replaced motor to resolve the issue. Unit testing good now with normal noise. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cibolo, TX 78108
Zachary
Job Details: 01/06/2022
Checked dishwasher, issue is heating element bushing issue. See pictures. Replaced heating element and tested. Dishwasher is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78230
Chris S.
Job Details: 01/06/2022
Call customer to give them ETA and customer said shes not available and if we can reschedule for 14 January.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Zachary
Job Details: 01/06/2022
Checked washer, found issue to be drain pump failure. Was stuck in emergency drain and full of water. No action from pump. Tipped washer back and drained as much water possible. Checked connection at drain pump and it was good. Was able to now check for error codes unlike before full of water. F9E1- drain pump error.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Zachary
Job Details: 01/06/2022
Replaced cam and belt. Calibrated and tested washer. Customer still needs to get plumber to fix drain issue at was. Is backing up water causing the leak that was described and siphoning when washer is trying to drain. Not washers fault. New cam and belt fixed squeak problem. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 01/06/2022
Replaced console. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/06/2022
Tested unit . Not spinning or agitate. Found Belt slipped off cam assembly. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Jay
Job Details: 01/06/2022
Complaint was that clothes were still dirty and or not enough water. Found no error codes. Changed inlet valve. Calibrated machine and ran diagnostic cycle. No error codes found. Could not stay for a load so keeping other parts on order.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QMS02
Near Castroville, TX 78009
Jay
Job Details: 01/06/2022
Replaced ice maker. Water is dispensing without issue so did not change inlet valve.
We serviced a
MAYTAG RANGE
Model MER8600DHO
Near San Antonio, TX 78201
Garry
Job Details: 01/06/2022
Customer complaint that oven was taking too long to come up to temp and sometimes would not come up to temp at all - food was coming out of this oven uncooked. I arrived with an oven sensor and bake element. Tested for continuity through the bake element and was unable to receive continuity. Exposed bake element and found that it was broken completely through. Replaced bake element, returned oven to operation, & baking temperature was achieved within a 10 minute time frame. Element cycling properly. This unit is good to go. Returning sensor. No further issues at this time.As per SB Web, the cost of parts for the bake element are covered under a 120-month extended warranty. Confirmed this with Nik Reese. Please see attached screenshot.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/06/2022
Installed new control and bulb. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kerrville, TX 78028
Colton B.
Job Details: 01/06/2022
Issue was a non functioning dishwasher. Found issue to be a faulty control, replaced control, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Zachary
Job Details: 01/06/2022
Replaced drum and entire drive assembly. Dive assembly last time only had 2 wheels. Used TS. Reassembled dryer seemed fine at first then rattling persisted intermittently. Customer wants unit replaced so called tech line to document and spoke with Austin SR# 7732666385. Confirmed to order blower/exhaust housing assembly. Ordering all additional parts if blower doesnt come off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near San Antonio, TX 78252
Jay
Job Details: 01/06/2022
Freezer was iced over and fridge was warm replaced evap motor. Unit working as intended. It is warranty. Attached picture of closings date. Fridge came with house.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Atascosa, TX 78002
Jay
Job Details: 01/06/2022
Called customer and she said there was nothing wrong anymore.
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/06/2022
Tested unit. Not heating. Found wiring damaged to heater. Repaired wiring. Unit is working properly. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/06/2022
Installed new fan motor. No issues during testing.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/06/2022
Customer complaint was door hard to close. On arrival customer stated that its gotten easier over time. Uninstalled and reinstalled bellow, seems to be closing easier now. Ran through test cycle , no leaks. Unit tested good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Schertz, TX 78154
Zachary
Job Details: 01/06/2022
Replaced console and tested both ovens. Double oven is now working as designed. No other issues or error codes found.
We serviced a
MAYTAG RANGE
Model MGR7662WW1
Near Converse, TX 78109
Zachary
Job Details: 01/06/2022
Checked range, issue was red and yellow flames instead of blue coming from cooktop and oven. Checked and range is now distributing nice blue even flames. Customer said heater for home was doing the same thing. We checked it and it was blue again. Best guess is bad batch from gas supplier and it has now been consumed leaving us with good supply now. Range is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CW08
Near Boerne, TX 78015
Scott
Job Details: 01/06/2022
Customer complaint was microwave making a grinding sound while in use. Tested and found issue is with motor,drive and turn table ring. Ordering drive,turn-table ring,motor,seal and turn table to resolve issue.
We serviced a
WHIRLPOOL WALLOVEN
Model RB260PXY0
Near San Antonio, TX 78232
Chris S.
Job Details: 01/06/2022
Customer stated that oven was not heating at all but everything else was working. They should be faulty bake element. Customer wants to talk it over with husband she might want a new one collect a service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78254
Sebastian
Job Details: 01/06/2022
Source of the leak to be coming from the back John gas fitting to was not pushed in all the way made repair jumped icemaker to fill found that icemaker filled up all the way and no leaking was occurring
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 01/06/2022
Replaced ice maker, unit tested good, verified no leaks.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/06/2022
Our customer had a problem in which the display would warn of a blocked dryer venting and they would have to restart the u it and the clothes would always be hot and moist. They re entry had some venting work done by the builder on a different vent then the dryer worked better so he thinks they might have corrected something like perhaps a pinched vent tube. I entered diagnostics and found no errors. I ran the dryer and it appears to be venting fine.. ran air vent test and it passed. I ran diagnostics cycle and it passed. This unit is fully functional now. Customer Instruct and Install.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/06/2022
Replace the external pump and the sensor tested unit unit is good to go minus a small leak at the back hose must be changed found that drain tube as a potential watching point which may have burnt out the old motor cleared out clog that was present and informed customer that they may want to add that install re-done.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near San Antonio, TX 78233
Chris S.
Job Details: 01/06/2022
Customer stated washer was leaking on Coldwater side. Found crack on cold water valve went to takeoff call water hose and valve broke off valve assembly. Replaced water valve assembly test and everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/06/2022
Our customer is experiencing a very loud noise when running heavy loads. I asked our customer to run a heavy load and we could not replicate.This unit likely has a motor bushing that is slipping n occasion. Parts ordered.
We serviced a
MAYTAG DRYER
Model MED6230HW0I
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/06/2022
Our customer played me a video of a noise that did not appear to be related to rollers or the belt. I could not replicate the sound. I disassembled the top panel, front panel and drum. I could not see anything out of place but replaced the dryer repair kit for good measure. I reassembled and tested. Still no noise. After I reinstalled the unit into the recess I tested a few times and the sound replicated and it was very loud. It sounds like it is coming from the motor area. I entered diagnostics and received error code F3E2 open or shorted moisture sensor. I called Whirlpool Tech Line and spoke with Travis. We will change out the motor and Moisture Sensors.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/06/2022
It took 10 minutes for the oven to reach 350 and my thermocouple never reached temperature. (333, 303, 328, 315, 333, 318). Average temperature 321. 67 degrees F. Technical Training Pointer #: W10565140 Action Required: InformationalRelease Date: January, 2013 Kitchen Products Oven Temperature Calibration Procedure All Electric and Gas Ovens. I calibrated the oven temperatures according to the service manual procedures. Unit is now fully functioning as designed. Customer Instruct and Install.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB05
Near Floresville, TX 78114
Daniel
Job Details: 01/06/2022
Returned to replace door. Installed new door. Tested all components(water & ice). Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Douglas H.
Job Details: 01/06/2022
Last tech found faulty console. Replaced console to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Daniel
Job Details: 01/06/2022
Customer reported dispenser not dispensing rinse aid and dishes not drying completely. After inspection and testing in diagnostic mode unit functioned as designed. Called tech line and tech line informed that the rinse aid gauge will show that it is full unless it is completely empty and that the rinse aid lasts about 5-6 months. Tech line also informed that dishes will not dry completely especially on plastics and that it is normal to see some water on dishes. Explained to customer that unit is functioning as designed. Job complete SR#7732663899Scott
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 01/06/2022
Customer has a water softener explain that they are going to have to cut the soap amount in half as per unit design, Ordering control and drain pump as it seems to be an intermittent issue with it not draining at all after a wash.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/06/2022
I removed the damaged panel and replaced with a new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/06/2022
Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model NU130GA-1A
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/06/2022
Customer stated unit slowly making less ice over time and then no ice. Checked unit over to find issue to be inefficient compressor caused by leak in SS. Unit would need new compressor and filter drier to resolve the issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/06/2022
Last trip techline stated to use an inverter tester to see if its the compressor or the Orion inverter. Confirmed with tester issue to be faulty Orion board. Replaced Orion board from compressor kit to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point. Upon arrival customer stated unit is going to be exchanged.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Kerrville, TX 78028
Colton B.
Job Details: 01/06/2022
Issue was unit not spinning or agitating. Found F5E1 lid opened error on unit. Ran through diagnostics cycle and a calibration cycle. Issue believed to be that a customer opened the washer mid cycle and caused unit to go into a safety drain reset. No error codes appeared at the completion of the diagnostics cycle. Belt, motor and pulley all looked good. Unit testing good.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS
Near San Antonio, TX 78006
Colton B.
Job Details: 01/06/2022
Issue was an F8E5 error code. Found loose connection on float switch. Secured connection, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Boerne, TX 78015
Scott
Job Details: 01/06/2022
Customer complaint was range had missing or damaged parts. Upon arrival customer informed me that range had already been fixed. Asked customer to come in so I could take a picture of model and serial but customer did not want me to come inside
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC3415ES0
Near Terrell Hills, TX 78209
Garry
Job Details: 01/06/2022
Customer complaint was cosmetic scratches on outer door frame of countertop microwave, and that actuation of the push button door switch would not successfully open the door - the switch needed to be pressed several times in order to get the door to open. I removed the trim kit from this microwave and found that door operation was successful. I believe that this is an install issue, the trim kit having been mounted a 16th or an 8th of an inch too high on the cabinet, compressing against the bottom of the door frame and thereby binding it. External door frame of microwave door is on back order. Customer may be moving this microwave to the countertop. Trim kit was left off of the microwave at customers request. No further issues at this time.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2056SSS
Near San Antonio, TX 78212
Zachary
Job Details: 01/06/2022
Checked OTR MW, display and control panel both need to be replaced. . Control panel is available.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED8230ADB
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/06/2022
Checked cooktop, issue is right 2 burners are not working. This style removes both burners on each side from a terminal input. Removed top to access back of terminal input and found connection popped up and had a small arc. Nothing was completely compromised. Popped connections all back in and tested. All burners now working. No other issues found. Cooktop is now working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Colton B.
Job Details: 01/06/2022
Replaced valve, filter and started a cleaning cycle. Unit tested good. Could not push unit all the way in due to the location of the gravity drain. Customer understands.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78417
John L.
Job Details: 01/06/2022
Inspected unit, ran tests on all components. Was unable to make unit reproduce any noise. Any issues on this unit have been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 01/06/2022
While attempting to installed board, found a severed wire on harness. Mended wire and tested, unit has regained function and issue has been resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 01/06/2022
Inspected unit, ran diagnostics as ice build up at rear of freezer. Found heater not powering on, unit does not go into defrost. Will need to replace control, heater and harness to resolve issues.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 01/06/2022
Inspected unit, pulled one coat off unit for dispenser electrical issue. Will need to replace dispenser and or control panel to resolve this issue.; schdld next appmnt for 1/18 TUE !
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78414
John L.
Job Details: 01/06/2022
Inspected unit, motor fault. Issue with actuator, could not replace as actuator sent in box was a used item and the same type as defective actuators that have been placed into unit during manufacturing. Ordering components to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Aransas, TX 78373
John L.
Job Details: 01/06/2022
Inspected unit, unit has motor fault. Checked underneath unit and found issue to be with actuator. Replaced actuator and re-calibrated unit. Issue has been resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Port Aransas, TX 78373
John L.
Job Details: 01/06/2022
Inspected unit, there is no airflow going into refrigerator section. Found rear of freezer completely frozen over, this is restricting airflow. Ran tests on unit to determine issue, found issue to be with heater. Heater does not energize, will most likely need to replace heater harness and or control board to resolve this issue.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Corpus Christi, TX 78404
Michael
Job Details: 01/06/2022
F1E0 error code, main control fault, tried to reset, the error code appeared again. Installed new control, plugged the appliance in and tested it, the top elements and oven are working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Portland, TX 78374
Michael
Job Details: 01/06/2022
The customer said it doesnt wash the clothes or spin out properly. F8E1 error code, long drain error code, cleared error code, found the drain hose was inside the drain line about 24 or better, not allowing the water to drain out fast enough causing the issue. Pulled the hose out and corrected the problem, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining properly and working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Robstown, TX 78380
John L.
Job Details: 01/06/2022
Inspected unit, found issue to be with gear case. Seal on gear case has broken spilling out all oil within gear case. Replace gear case and motor to resolve issues with this unit. Tested after installation all issues resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78415
John L.
Job Details: 01/06/2022
Inspected unit, dud voltage test. Unit is receiving proper voltage, check the wiring for any shorts none found. Checked unit for any codes, no codes. Ran test on unit, found relay for oven not activating. And this is caused of no heat, replaced controller and tested again. Unit has regained ability to heat oven and issue has been resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 01/06/2022
Inspected unit, ran diagnostics as ice build up at rear of freezer. Found heater not powering on, unit does not go into defrost. Will need to replace control, heater and harness to resolve issues.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 01/06/2022
Inspected unit, pulled one coat off unit for dispenser electrical issue. Will need to replace dispenser and or control panel to resolve this issue.; schdld next appmnt for 1/18 TUE !
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78414
John L.
Job Details: 01/06/2022
Inspected unit, motor fault. Issue with actuator, could not replace as actuator sent in box was a used item and the same type as defective actuators that have been placed into unit during manufacturing. Ordering components to resolve issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Port Aransas, TX 78373
John L.
Job Details: 01/06/2022
Inspected unit, there is no airflow going into refrigerator section. Found rear of freezer completely frozen over, this is restricting airflow. Ran tests on unit to determine issue, found issue to be with heater. Heater does not energize, will most likely need to replace heater harness and or control board to resolve this issue.
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS68EEPW2
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2022
Replaced damper control. Issue is resolved. Unit tested properly thereafter.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78207
Jay
Job Details: 01/05/2022
Replaced heating element, thermostat and hi limit thermostat. Could not test due to a loaner machine being used.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Scott
Job Details: 01/05/2022
Changed out gasket and tested with no further issues. Customer has an issue with doors not quit lining up flush on the front of the refrigerator and also says that the new door is much lighter than the old but feels the same to me. Difference is a 16th of an inch at most that keeps the doors from sitting flush. They actually sit flush on top and gradually become not flush at the bottom but The door seals good when closing. Tried to call techline to discuss situation but had issue with reception while at that job and tried to call again later but techline was unavailable due to the hour.
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near San Antonio, TX 78232
Jim G.
Job Details: 01/05/2022
Replaced the faulty actuator. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 01/05/2022
Ordering fan and sound insulation. Customer having sound Turning with starting to base customer may call Lynn to get unit replaced as she is still under the timeframe to do so. I found fan to me making an odd noise on start up was not able to truly verify a high pitch noise.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS0
Near San Antonio, TX 78253
Sebastian
Job Details: 01/05/2022
Changed out spark board Tested unit before proceeding with igniters unit working appropriately no need to order control unit working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB04
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2022
Issue was a intermittent no cool refrigerator. Finding issue to be a faulty start device. Replaced device, unit tested good.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS02
Near San Antonio, TX 78254
Sebastian
Job Details: 01/05/2022
Replace the consul and thermal fuse unit operating as it should.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Scott
Job Details: 01/05/2022
Customer complaint is top oven will only heat up to 400 degrees and then trips the breaker and bottom oven will trip the breaker within 30 seconds of being turned on. Tested and found that both ovens are tripping the breaker. When I tried to test bottom oven,within 10 seconds of turning it on saw a flash from the back of oven and it tripped the breaker. This is a safety issue so I instructed customer not to use the oven, top or bottom. Contacted customer care line to have issue documented. Also found issue with console not responding half of the time to button pushes. Ordering new controls and console to fix issue. Customer is going to contact builder to discuss swapping out for a new oven.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Adkins, TX 78101
Daniel
Job Details: 01/05/2022
Customer reported no heat on any setting other than time dry. Upon arrival checked outlet for voltage and unit was getting proper 240 voltage. Checked all the fuses inside dryer and all fuses were getting continuity. Figured it was a control issue as customer said timer was acting funny at times as well. Replaced control and tested unit. Unit now functioning as designed and giving off the proper heat in all settings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78220
Daniel
Job Details: 01/05/2022
Returned to replace ice maker container assembly. Tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB
Near San Antonio, TX 78223
Daniel
Job Details: 01/05/2022
Customer reported oven not working but that cooktop is working fine. After inspection found faulty control. Replaced control and tested unit. Unit now functioning as designed. Unit back in service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/05/2022
Tested unit. Found gap in freezer gasket on left side. Reshaped gasket. No further sealing issues found. Installed wheel base on left side. Right side and nameplate came in damaged. Need name plate and right hand wheel bracket.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Chris S.
Job Details: 01/05/2022
Customer stated that washer was making a really loud banging noise when its in spin. Found issue to be drain hose needed to be secured properly and was banging on the back of washer fixed and she tested and everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS01
Near San Antonio, TX 78240
Sebastian
Job Details: 01/05/2022
Replaced MRC board and tested unit unit is now operating as it should.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/05/2022
Customer stated lower oven not turning on after a grease fire. Upon attempting to start lower oven control displays feature not available. Checked error code found f6e1 runaway temp, per tech sheet checked for shorted relays on the relay control board. Found issue to be with relay board. Ordering relay electronic control to resolve the issue. Scheduled for soonest availability.
We serviced a
JENNAIR COOKTOP GAS
Model JGD8348CDP17
Near San Antonio, TX 78230
Chris S.
Job Details: 01/05/2022
Customer stated that right front burner was not working right. Found issue to be valve stem was broken need to change out valve. Ordering manifold with valves and knob.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/05/2022
I replaced the auxiliary drain pump and water level sensor. I ran through ACT procedures and on board diagnostics. The unit is now fully functional.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404EBS3
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/05/2022
Our customer has a leak that I was not able to replicate during fill, wash or drain cycle. Technical Service Pointer #: W10914584C Action Required: MandatoryRelease Date: August, 2018Remove and Replace W10914584B, Dated 5/17 Under-Counter Dishwashers Door Not Sealing Properly/Leak Potential. If the preceding checks did not correct the problem, or if there was a prior service call for this issue and the problem persists, then replace both right and left side rails. LeftsidepartnumberW11259785 RightsidepartnumberW11259786. I replaced the rails as required and leveled the unit better. We will have to monitor to see if this resolves the issue. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2022
Installed collar to keep the rail in place, unit tested good. I am covering the clip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Sandia, TX 78383
John L.
Job Details: 01/05/2022
Installed seal onto door, miss you on this unit has been resolved.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mathis, TX 78368
John L.
Job Details: 01/05/2022
Inspected unit, run diagnostics. Tested latch, latch has no activation. Will need to replace the latch to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Corpus Christi, TX 78411
John L.
Job Details: 01/05/2022
Installed gearcase as splines on your case shaft have completely deteriorated. Was unable to close out ticket due to the fact that a new home was not ordered with rest of these components. As soap that was previously installed has been worn out as well. Ordering hub to resolve remaining issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Corpus Christi, TX 78412
John L.
Job Details: 01/05/2022
F9E1 diverter lost position, no other codes pulled from unit. Allowed unit to go through test cycle to determine if that is only issue with unit.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mathis, TX 78368
John L.
Job Details: 01/05/2022
Inspected unit, run diagnostics. Tested latch, latch has no activation. Will need to replace the latch to resolve issue.