We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
Garry
Job Details: 01/07/2022
Customer complaint that unit producing ice but not cutting ice. Tested voltage to cutting grid and received 11 VAC - this is sufficient voltage. Ordering cutting grid to resolve issue. Throughout diagnostics testing I also observed a leak coming from the filter housing. Ordering filter housing to resolve issue.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Garry
Job Details: 01/07/2022
Customer complained of excessive noise during operation of dishwasher. Upon inspection, did use that sump/motor assembly and drain pump were both contributing to the noise. Replaced sump/motor assembly and drain pump to resolve issues. Returned unit to operation. Unit tested good, no further issues at this time.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/07/2022
Our customer is having problems with intermittent clicking after flame is already set. I have counseled with Robert, Senior Technician from Whirlpool. Parts ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/07/2022
I uninstalled the dishwasher from the cabinet and replaced the element, then reinstalled. Unit is fully functional now.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/07/2022
Our customer is having problems with intermittent clicking after flame is already set. I have counseled with Robert, Senior Technician from Whirlpool. Parts ordered.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2022
Customer complaint of unit powering off mid cycle. Customer states is an intermittent issue. Inspection of unit shows error code for miscommunication between control and interface. Will need to replace both control and interface to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Victoria, TX 77904
Michael
Job Details: 01/07/2022
F7E8 motor stator over temperature, F5E2 lid lock will not lock or failure, F5E3 lid lock will not lock error codes, cleared error codes and tested the lid lock manually, it gave error code F5E2 again and wont allow to do anything, unplugged the appliance, latch needs to be replaced. Installed new latch assembly, calibrated and performed a quick wash diagnostics test, completed no issues or error codes, the lid lock and appliance are working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77901
Michael
Job Details: 01/07/2022
The appliance is all over the place when its on the spin cycle. F0E5 off balance load, cleared error code, pushed on the basket, its very bouncy, suspension is bad and needs to be replaced, ordered part and rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Victoria, TX 77901
Michael
Job Details: 01/07/2022
The gasket on the right door was torn, installed new gasket, the door is sealed properly, no further issues
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77904
Michael
Job Details: 01/07/2022
The customer said it wasnt spinning out all the water from the clothes and making a popping but no longer doing it. F0E3 overload error code, cleared error code, looked underneath and confirmed the bolt wasnt coming loose on the stator/rotor, the appliance was unbalanced, balanced Calibrated and performed a diagnostics test, completed with no issues or error codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2022
Inspected unit, unit has slow constant drip from water dispenser tube. Will need to replace valve as it may not be shutting properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockport, TX 78382
John L.
Job Details: 01/07/2022
Inspected unit, during wash, spin cycle tub thrashes about couldnt wash cycle times. Issue is with broken suspension, suspension may have been damaged during delivery of this unit. Suspension will need to be replaced to resolve this issue. Other issue with unit, but washing clothing or sheets\towels properly. Poor washing performance most likely due to a defect in control, this is not allowing unit to wash property during cycles. Will need to replace control to resolve this issue.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Portland, TX 78374
John L.
Job Details: 01/07/2022
Inspected unit, placed unit under diagnostic mode. Tried to perform tests and diagnostic mode on components, no response to commands. Most likely issue with controls, control panel would be needed to be replaced to resolve issue. Gave customer pricing on parts and labor, customer will not go through with repair.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFTR1621QB0
Near Boerne, TX 78006
Richard G.
Job Details: 01/07/2022
Customer complaint is that the gasket on the refrigerator door needs to be replaced. Will need door gasket that is on order.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Richard G.
Job Details: 01/07/2022
Replaced spinner jets. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Richard G.
Job Details: 01/07/2022
Replaced lint screen. Checked out unit and found that the noise is actually coming from the plastic base attached to the dryer.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2022
Customer complaint of unit powering off mid cycle. Customer states is an intermittent issue. Inspection of unit shows error code for miscommunication between control and interface. Will need to replace both control and interface to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Richard G.
Job Details: 01/07/2022
Customer complaint is that the unit became sensing but would not proceed with cycle. States they tried it again and it worked. Entered diagnostics and found F7E1 motor speed sensing error. Ran unit through automatic cycle. Unit seems to be operating normally at this time. Ordering shift actuator. Rescheduling control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78254
Richard G.
Job Details: 01/07/2022
Replaced solenoid, ui, and icemaker. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77901
Michael
Job Details: 01/07/2022
The appliance is all over the place when its on the spin cycle. F0E5 off balance load, cleared error code, pushed on the basket, its very bouncy, suspension is bad and needs to be replaced, ordered part and rescheduled the customer.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/07/2022
I arrived to find that the builder did not in fact remove the unit from the cabinet but informed our customer that they had loosened it up the drain line. I removed the drawer to find that they did not check to make sure it was loose on the unit side. I tried to push the drain line through the cabinetry toward the unit and it would not budge. I was unable to complete the repair because the unit was not uninstalled . This is continued evidence that the line is pinched. The drain line needs to be free from pinching for the unit to work correctly. She had me speak with the contractor who subcontracted Fergusons for this remodel and I answered his questions as best I could. Our customer would like the contractor and subcontracted there while I do the repair for collaboration. I told her Im more then willing to do the repair with them there if it can be arranged. I explained to our customer that I would be willing to stick around for a while after the repair but that I could not stay long and reminded her that I am not an installer and would likely refer them to the installation manual for guidance and explained that specifications are important. Our customer agreed that the unit needs to be uninstalled completely on my next visit and that I will not reinstall unless the contractor has made it possible with whatever adjustments they decide to make. On page 9 of the installation manual the inside diameter of the drain hose needs to be 5/8 of an inch. If it is pinched in any way this is out of specifications. I called Travis, Senior Technician at Whirlpool Tech Line and he informed me that there needs to be an air gap in place on the drain and that according to engineering that the drain cannot be hooked up to a sink drain or a garbage disposal that could cause a back up into the unit. It needs to be connected to a closed pipe system. A sink drain or a garbage disposal is not a closed pipe system. The pinched lines would cause an immediate back up into the auxiliary drain pump and cause the check valve to shut down the unit as a safety measure. SR# 7732680503. I called our customer to provide them the updated information and advised that they ensure that the plumber working on their hime is licensed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW1
Near San Antonio, TX 78232
Jim G.
Job Details: 01/07/2022
I verified a clogged drain pump. I was able to manually clear the line and correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2022
Inspected unit, unit has slow constant drip from water dispenser tube. Will need to replace valve as it may not be shutting properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockport, TX 78382
John L.
Job Details: 01/07/2022
Inspected unit, during wash, spin cycle tub thrashes about couldnt wash cycle times. Issue is with broken suspension, suspension may have been damaged during delivery of this unit. Suspension will need to be replaced to resolve this issue. Other issue with unit, but washing clothing or sheets\towels properly. Poor washing performance most likely due to a defect in control, this is not allowing unit to wash property during cycles. Will need to replace control to resolve this issue.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Installed new UI. No further issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DVE45M5500P/A3
Near San Antonio, TX 78266
Zachary
Job Details: 01/07/2022
Checked dryer, issue is not heating. Tested and had good voltage. Removed top, front and drum. Replaced heating assembly. Reassembled and tested, dryer is now working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/07/2022
Customer stated unit still vibrating but now making new abnormal noises. Confirmed that vibration customer seeing is normal. Also confirmed abnormal noises. Found to be bearing in the tub assembly to be making a high pitched almost squeal. Unit needs new tub assembly. Customer is going to lobby with Fergusons to get a replacement unit since part is oos. Advised I would put in the order on my end but if Fergusons does replace unit to please call and let us know so we can cancel the order for the part.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 01/07/2022
Have F9E1, drain pump failure. Took off and inspected. Impellers intact just a bad pump.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/07/2022
Our customer is now having a problem in which both ovens will not heat. This was the case upon my arrival. I rest the circuit breaker fir a minute and tried to heat the upper and lower oven and there was no heat. In diagnostics I received error code F1E1 Internal Oven appliance manager (not applicable for lower oven on double oven models). This unit will need a new UI. In component activation no options are available it was blank. I backed out and went back in to diagnostics and was unable to back out. This unit will need new main control as well. Ordering power supply board and safety high limit switch as a contingency.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78247
Zachary
Job Details: 01/07/2022
Issue is refrigerator has zero activity. No lights or cooling. Have power to unit. Customer described when it first started going out UI was flashing and beeping. They unplugged and troubleshot refrigerator only got worse and into present state. Confirming control board and inverter to resolve issue.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/07/2022
I replaced the faulty heating element. Issue is resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78248
Jim G.
Job Details: 01/07/2022
Replaced faulty element. Issue is resolved.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near Shavano Park, TX 78230
Jim G.
Job Details: 01/07/2022
I verified a loose cap. I able to simply tighten and run a cleaning cycle with customer provided cleaner.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Sebastian
Job Details: 01/07/2022
Found that the suspension had popped off on one of the corners made repair filled up unit three times to attempt to find leak source the leak in the back right hand corner dripping down it appears water is bouncing off the water valve or the tub ring lifted unit and adjusted trimmed water valve so that water flows a little better found that tub ring needs to be replaced ordering Valve and suspension as well got authorization. After adjustments could not replicate leak will still replace parts customer is good to use unit watched unit do quick wash cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78217
Jesus C.
Job Details: 01/07/2022
Complaint is unit not keeping correct temperature and ice dispenser intermittently getting stuck on crushed ice. Tested unit. Temp set at 33. Fresh food temp at 36. Tested unit. Will need to replace UI.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/07/2022
Complaint is unit shaking during spin. Tested unit. Off balance error code. Could not duplicate any issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611BC/AA01
Near San Antonio, TX 78255
Sebastian
Job Details: 01/07/2022
Found cloggage in the tubes again no evidence of ice buildup on the inside of the unit gave customer a quote for tubes if unit leaks again they want to monitor first
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HV5
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/07/2022
Our customers unit display is working but intermittently the display will start displaying all back round lights go out and return to time. This will go on while it not being used at random times then work fine for awhile. Since we have already changed out the Control and membrane multiple times I called Whirlpool Tech Line again to seek guidance. Our customer has ceased to use the magnetic cover and this has happened after that was removed. I spoke with Robert, Senior Technician and he advised me to change out the filter board and the cavity thermostat. Im also going to replace the PCBA User Interface. Parts ordered. This will require cabinet removal .
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/07/2022
Our customer was having a problem with the refrigerator starting and then stopping. I found that the start de ice has gone out of specifications and will need to be replaced. They also have a really short water line and would like it replaced. Parts ordered.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78247
Zachary
Job Details: 01/07/2022
Used terminal repair kit to repair terminal wires. Tested and unit is now working as designed. Heat is now present.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/07/2022
Installed new control and motor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Installed new control. Still having issue where microwave wont start. Called tech line. Will need to replace control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/07/2022
Installed new ice maker. No issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Chris S.
Job Details: 01/07/2022
Customer stated that Council board was not working properly. Found issue to be faulty console board. Replaced consol board test the unit everything working properly .
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFTR1621QB0
Near Boerne, TX 78006
Richard G.
Job Details: 01/07/2022
Customer complaint is that the gasket on the refrigerator door needs to be replaced. Will need door gasket that is on order.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/07/2022
Customer call back in stating unit made weird noises over night and not cooling at all. Verified job done yesterday was done properly and also verified no leaks as unit had full charge. Observed compressor start and stop numerous times while checking pressures. Issue is a bad compressor out of the box. Ordering compressor to resolve the issues.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Richard G.
Job Details: 01/07/2022
Replaced lint screen. Checked out unit and found that the noise is actually coming from the plastic base attached to the dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/07/2022
Root cause of issue to be a ceased ice maker motor. Issue initially reported 12/3/2021. Installed the new ice maker and new that was also needed to resolve the issue. Upon installation ice maker called for water and rotated to home position. Unit is functioning as designed now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Richard G.
Job Details: 01/07/2022
Customer complaint is that the unit became sensing but would not proceed with cycle. States they tried it again and it worked. Entered diagnostics and found F7E1 motor speed sensing error. Ran unit through automatic cycle. Unit seems to be operating normally at this time. Ordering shift actuator. Rescheduling control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78212
Chris S.
Job Details: 01/07/2022
Replace ice bin tester unit everything working properly.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/07/2022
I arrived to find that the builder did not in fact remove the unit from the cabinet but informed our customer that they had loosened it up the drain line. I removed the drawer to find that they did not check to make sure it was loose on the unit side. I tried to push the drain line through the cabinetry toward the unit and it would not budge. I was unable to complete the repair because the unit was not uninstalled . This is continued evidence that the line is pinched. The drain line needs to be free from pinching for the unit to work correctly. She had me speak with the contractor who subcontracted Fergusons for this remodel and I answered his questions as best I could. Our customer would like the contractor and subcontracted there while I do the repair for collaboration. I told her Im more then willing to do the repair with them there if it can be arranged. I explained to our customer that I would be willing to stick around for a while after the repair but that I could not stay long and reminded her that I am not an installer and would likely refer them to the installation manual for guidance and explained that specifications are important. Our customer agreed that the unit needs to be uninstalled completely on my next visit and that I will not reinstall unless the contractor has made it possible with whatever adjustments they decide to make. On page 9 of the installation manual the inside diameter of the drain hose needs to be 5/8 of an inch. If it is pinched in any way this is out of specifications. I called Travis, Senior Technician at Whirlpool Tech Line and he informed me that there needs to be an air gap in place on the drain and that according to engineering that the drain cannot be hooked up to a sink drain or a garbage disposal that could cause a back up into the unit. It needs to be connected to a closed pipe system. A sink drain or a garbage disposal is not a closed pipe system. The pinched lines would cause an immediate back up into the auxiliary drain pump and cause the check valve to shut down the unit as a safety measure. SR# 7732680503. I called our customer to provide them the updated information and advised that they ensure that the plumber working on their hime is licensed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78218
Chris S.
Job Details: 01/07/2022
Replaced control board tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/07/2022
Customer stated unit still vibrating but now making new abnormal noises. Confirmed that vibration customer seeing is normal. Also confirmed abnormal noises. Found to be bearing in the tub assembly to be making a high pitched almost squeal. Unit needs new tub assembly. Customer is going to lobby with Fergusons to get a replacement unit since part is oos. Advised I would put in the order on my end but if Fergusons does replace unit to please call and let us know so we can cancel the order for the part.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 01/07/2022
Have F9E1, drain pump failure. Took off and inspected. Impellers intact just a bad pump.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/07/2022
Our customer is now having a problem in which both ovens will not heat. This was the case upon my arrival. I rest the circuit breaker fir a minute and tried to heat the upper and lower oven and there was no heat. In diagnostics I received error code F1E1 Internal Oven appliance manager (not applicable for lower oven on double oven models). This unit will need a new UI. In component activation no options are available it was blank. I backed out and went back in to diagnostics and was unable to back out. This unit will need new main control as well. Ordering power supply board and safety high limit switch as a contingency.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78247
Zachary
Job Details: 01/07/2022
Issue is refrigerator has zero activity. No lights or cooling. Have power to unit. Customer described when it first started going out UI was flashing and beeping. They unplugged and troubleshot refrigerator only got worse and into present state. Confirming control board and inverter to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/07/2022
Unit had multiple of or error codes (F7E9, F7E3, F0E3 F2E1), ranging from locked rotor to overload issues. There was considerable amounts of transmission fluid on rotor and stator suggesting a transmission (gearcase) failure. I also observed shorting wires in the lower harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/07/2022
Installed new ice maker. No issues during testing. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near Shavano Park, TX 78230
Jim G.
Job Details: 01/07/2022
I verified a loose cap. I able to simply tighten and run a cleaning cycle with customer provided cleaner.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Sebastian
Job Details: 01/07/2022
Found that the suspension had popped off on one of the corners made repair filled up unit three times to attempt to find leak source the leak in the back right hand corner dripping down it appears water is bouncing off the water valve or the tub ring lifted unit and adjusted trimmed water valve so that water flows a little better found that tub ring needs to be replaced ordering Valve and suspension as well got authorization. After adjustments could not replicate leak will still replace parts customer is good to use unit watched unit do quick wash cycle.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 01/07/2022
Replaced front door panel and reassembled door. Put back on oven and tested. Range is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78217
Jesus C.
Job Details: 01/07/2022
Complaint is unit not keeping correct temperature and ice dispenser intermittently getting stuck on crushed ice. Tested unit. Temp set at 33. Fresh food temp at 36. Tested unit. Will need to replace UI.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78255
Drew
Job Details: 01/07/2022
Upon arrival found the damper door to be making a popping noise. Ordering damper door to resolve issue. Customer stated he would be contacting the place of purchase to see if he can get the full unit swapped. Ordering parts in case he wants to proceed with repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78256
Drew
Job Details: 01/07/2022
Replaced heater assembly to resolve the issue. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HV5
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/07/2022
Our customers unit display is working but intermittently the display will start displaying all back round lights go out and return to time. This will go on while it not being used at random times then work fine for awhile. Since we have already changed out the Control and membrane multiple times I called Whirlpool Tech Line again to seek guidance. Our customer has ceased to use the magnetic cover and this has happened after that was removed. I spoke with Robert, Senior Technician and he advised me to change out the filter board and the cavity thermostat. Im also going to replace the PCBA User Interface. Parts ordered. This will require cabinet removal .
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/07/2022
Our customer was having a problem with the refrigerator starting and then stopping. I found that the start de ice has gone out of specifications and will need to be replaced. They also have a really short water line and would like it replaced. Parts ordered.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 01/07/2022
Found that the burner was the only part that was bleeding voltage through switches not needed to be changed burners are covered waiting labor as its OK excessive amount of visits to fix unit completely note on there says collecting for thermostat I believe this is the one that I ordered and did not use today do not see any indication that a thermostat was installed unit good to go
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near San Antonio, TX 78222
Daniel
Job Details: 01/07/2022
Returned to replace convection fan. After removing old convection fan was about to Install new convention but noticed the bottom terminals were broken. Ordered new convection fan. Apologized to customer for inconvenience. Will return when part is available to repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/07/2022
Found that the glass is falling off again do not see any indication of it being installed correctly it appears that the bottom bracket is meant to be attached to the glass from the factory ordering part customer will be calling whirlpool as this is the second time the door has failed on her. Also found igniter to be bad getting 120 V up to the valve in the igniter but not pass the igniter which is not allowing the valve to open up. Scheduling to do igniter do not believe glass will be in before then but customer has been down for quite a while and will attempt to make it so she can bake.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Installed new control. Still having issue where microwave wont start. Called tech line. Will need to replace control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IS25AGXRQ01
Near Converse, TX 78109
Daniel
Job Details: 01/07/2022
Upon arrival customer stated Ice maker has been working fine and that the problem was ice was not dispensing. After inspection found faulty ice door. Ice door would stay partially open after use causing condensation which was freezing and causing the inside of ice bin to freeze up preventing the unit from dispensing ice. Ordering ice door kit. Will return with part to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Converse, TX 78109
Chris S.
Job Details: 01/07/2022
Customer stated the dishwasher was not working at all check for voltage getting good voltage checked junction box wire nuts are good found issue to be bad control board waiting for parts to come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/07/2022
Customer call back in stating unit made weird noises over night and not cooling at all. Verified job done yesterday was done properly and also verified no leaks as unit had full charge. Observed compressor start and stop numerous times while checking pressures. Issue is a bad compressor out of the box. Ordering compressor to resolve the issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Jim G.
Job Details: 01/07/2022
I verified faulty heater element. Replaced element. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Installed new control. Control shorted during testing. Called tech line. Found bad drain pump. Ordering new pump and control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Daniel
Job Details: 01/07/2022
Customer reported track was bad on top dishwasher shelf. After inspection found broken adjuster. The shaft where the wheel connects to was broken causing the rack to have no attachment to the wheel which was causing rack to lean down on one side. Ordering adjuster, adjuster positioner, 2 wheels, adjuster cover, housing, and clip adjuster. Rack adjuster kit I was sent with is metal and the one on the unit is plastic. Will return with parts to repair.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/07/2022
Unit had multiple of or error codes (F7E9, F7E3, F0E3 F2E1), ranging from locked rotor to overload issues. There was considerable amounts of transmission fluid on rotor and stator suggesting a transmission (gearcase) failure. I also observed shorting wires in the lower harness.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near La Vernia, TX 78121
Daniel
Job Details: 01/07/2022
Customer reported noise coming from washer when in use. Found error code F7E6 which is motor fault. Cleared error history. Found faulty actuator. Replaced actuator and tested unit. Unit now functioning as designed with no excessive noise or any new error codes popping up. Error code probably popped up due to actuator not doing its job. Unit back in service. If customer calls back return with drive motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78255
Drew
Job Details: 01/07/2022
Upon arrival found the damper door to be making a popping noise. Ordering damper door to resolve issue. Customer stated he would be contacting the place of purchase to see if he can get the full unit swapped. Ordering parts in case he wants to proceed with repair.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Universal City, TX 78148
Zachary
Job Details: 01/07/2022
Control panel was chipped in bottom left corner. This is a common occurrence with how they package this part. Installed anyways to make it functional. Signal is now working. Ordering control panel again.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/07/2022
Replace the heater with the faulty bushings tested unit good to go
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near San Antonio, TX 78222
Daniel
Job Details: 01/07/2022
Returned to replace convection fan. After removing old convection fan was about to Install new convention but noticed the bottom terminals were broken. Ordered new convection fan. Apologized to customer for inconvenience. Will return when part is available to repair.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Converse, TX 78109
Chris S.
Job Details: 01/07/2022
Customer stated the washer was shaking real bad. Found issue to be legs are a little on balance and had a lot of change under agitator fix this you tester you know everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/07/2022
Found that the glass is falling off again do not see any indication of it being installed correctly it appears that the bottom bracket is meant to be attached to the glass from the factory ordering part customer will be calling whirlpool as this is the second time the door has failed on her. Also found igniter to be bad getting 120 V up to the valve in the igniter but not pass the igniter which is not allowing the valve to open up. Scheduling to do igniter do not believe glass will be in before then but customer has been down for quite a while and will attempt to make it so she can bake.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IS25AGXRQ01
Near Converse, TX 78109
Daniel
Job Details: 01/07/2022
Upon arrival customer stated Ice maker has been working fine and that the problem was ice was not dispensing. After inspection found faulty ice door. Ice door would stay partially open after use causing condensation which was freezing and causing the inside of ice bin to freeze up preventing the unit from dispensing ice. Ordering ice door kit. Will return with part to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Converse, TX 78109
Chris S.
Job Details: 01/07/2022
Customer stated the dishwasher was not working at all check for voltage getting good voltage checked junction box wire nuts are good found issue to be bad control board waiting for parts to come in.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Installed new control. Control shorted during testing. Called tech line. Found bad drain pump. Ordering new pump and control.
We serviced a
AMANA DRYER
Model NED4655EW1
Near La Vernia, TX 78121
Daniel
Job Details: 01/07/2022
Returned to replace felt strip on drum of dryer. Upon applying noticed that felt had way to much slack in it and was super loose. Even with adhesive there wouldve been bumps of slack. Old one fit snug so I installed old felt and put a few drops of adhesive on each side to hold until next visit. Ordering complete drum assembly. Will return when parts are available .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Daniel
Job Details: 01/07/2022
Customer reported track was bad on top dishwasher shelf. After inspection found broken adjuster. The shaft where the wheel connects to was broken causing the rack to have no attachment to the wheel which was causing rack to lean down on one side. Ordering adjuster, adjuster positioner, 2 wheels, adjuster cover, housing, and clip adjuster. Rack adjuster kit I was sent with is metal and the one on the unit is plastic. Will return with parts to repair.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES1
Near San Antonio, TX 78209
Garry
Job Details: 01/07/2022
Customer stated that there was a gas leak coming from the oven, and that he bake element would not come on. I arrived and tested the oven - it literally fired right up & came up to operating temperature very quickly. There does seem to be a discrepancy between the temperature sensed by the oven and the oven cabinet temperature as measured by my thermocouple. Potential control board issue. Throughout the course of our service call, the customer decided that she was simply going to buy a new range. If for some reason we are called back to this location, the control board would be a good part to have on hand . No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near San Antonio, TX 78221
Daniel
Job Details: 01/07/2022
Customer reported back left and right burners having to big of flame. Switched out offices. Back left works,but back right still doesnt work. The lp conversion came with only 1 size of the orifice I needed. Ordering cooktop and orifice conversion. Will return with parts to repair.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Universal City, TX 78148
Zachary
Job Details: 01/07/2022
Control panel was chipped in bottom left corner. This is a common occurrence with how they package this part. Installed anyways to make it functional. Signal is now working. Ordering control panel again.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 01/07/2022
Replace main wire harness to see unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB07
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/07/2022
Gasket popped off. Reinstalled gasket. No further issues. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near La Vernia, TX 78121
Daniel
Job Details: 01/07/2022
Returned to replace felt strip on drum of dryer. Upon applying noticed that felt had way to much slack in it and was super loose. Even with adhesive there wouldve been bumps of slack. Old one fit snug so I installed old felt and put a few drops of adhesive on each side to hold until next visit. Ordering complete drum assembly. Will return when parts are available .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Garden Ridge, TX 78266
Chris S.
Job Details: 01/07/2022
Customer was stating that door was on leveled and handle kept popping off fix door leveling. Found issue to be for doorhandle cracked on the backside need new door handle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Sebastian
Job Details: 01/07/2022
Placed icemaker and tested unit unit working as it should
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near San Antonio, TX 78221
Daniel
Job Details: 01/07/2022
Customer reported back left and right burners having to big of flame. Switched out offices. Back left works,but back right still doesnt work. The lp conversion came with only 1 size of the orifice I needed. Ordering cooktop and orifice conversion. Will return with parts to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/06/2022
Our customer was concerned that the fabric softener was not dispensing correctly. I entered diagnostics and received no errors. I ran the fabric softener valve in component activation. It is working. Our customer has really good softened and filtered water. I advised to use less soap and softener for better performance. I zip tied WPW10339879 the drain hose. I spoke with Joel, Senior Technician at Whirlpool Tech Line and went over my findings. The fabric softener valve does go through the other tube into the inner tub. The water quality will affect the use of fabric softener and this machine is very soft on clothes where older machines are harder on clothes actually making them appear to be softer but they are actually damaging the clothes and reducing the longevity. SR#7732668015. I called our customer to go over this with them.
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/06/2022
Loud noise during spin. Gearcase leaking oil. Will need to replace tub assembly with driveshaft assembly.